We have the reviews of people like you who use the products and services of Jaguar Land Rover Lakeside (Rent Cars) in the state of Michigan.
Now the business gets a rating of 4.6 out of 5 and this rating has been based on 251 reviews.
As you can read, it has an average rating is nearly the top, and it is based on a high number of opinions, so we can be quite sure that the rating is very faithful. If people have bothered to give their feddback when they've done well, is that it works.
You know that we do not usually stop to write tatings when they are good and we usually do it only if we've had a problem or incidence...
This Rent Cars corresponds to the category of Car dealer.
Worst costumer experience I ever experienced. Nobody bothers (greets/or ask why you came there/ what do you need/ etc) when you step in there- everyone acts as if there are super busy even though there are no customers!! They simply walking around!!! I would rather go to Audi or BMW in Rochester Hills and buy... because of this experience! Especially, stay away from Derek
What an outstanding service from a highly professional service provided by William S. My wife and I were very pleased to purchase a 2018 Land Rover Discovery Sport and the entire process. William made sure that we knew everything about the vehicle we needed to know. Most impressive was that William was off work and I was still able to finalize my purchase offer. The following day, I was able to pick up my vehicle. Looking forward to have such an excellent service experience as well.
They have the best service department! I highly recommend them! Adam, my service advisor, is the best. Ask for him! You will not go wrong with him. He will go out of his way to help you. While i was there, my phone was low on battery, he went around the shop to find one i could borrow....Life savor! Go to jaguar Land Rover Lakeside....you can trust them.
Over the past 7 years my family has purchased 6 vehicles from the Best salesman we have ever worked with when leasing/buying a new vehicle. Louis Gruevski always goes the extra mile to accommodate anything you made need. Not just when leasing/buying the new vehicle, but after as well. We get messages from Louis checking up on how we like our vehicles, and making sure all our service checkups go smoothly. My family is always happy with the service Louis Gruevski provides us, and will continue doing business with him in the future. If your looking for a new Range Rover or Jaguar I would highly recommend Louis Gruevski to anyone!
If I didn't think that Mike Hinkley was the best I wouldn't have just purchased my fourth vehicle from him. Came to my office to show me what I wanted and delivered to my home the same day. Always get the VIP treatment!!
These guys are the best. I have a Range Rover with a 4.2 liter Supercharged V8. I do most of my own Maintenence because I dig it. I buy all of my parts and custom upgrades from them and would use them for anything major. I recently changed the oil with a full synthetic but could not reset the counter due to not having the computer to communicate. The service center understands the concept that gear heads want to do this and said to bring in my truck and they will reset it for free. Other dealerships wanted to change the oil for $165 in order to reset. Great group of guys and super knowledgable. I would for sure recommend them. If you are buying a $100,000 truck, you want and need this level of service.
I'm still waiting to experience that "service after sale" that I believed to exist. I'll update this review as necessary. 3/28/19 - Things are looking up. Nick is working on our vehicles issues! E-Pace is done, Adam called to follow up. Thank you!!
Just bought a Range Rover Velar, what a beautiful vehicle! Great buying experience. If you visit the dealership showroom ask for William Scandalis, and he will take care of you. Very thorough, and professional.
I had a great time shopping for my new car @ this dealership definitely a 5 star star worthy experience... however my experience with my salesperson warrants a TEN STAR raving review All credit is owed to sales consultant WILLIAM who went ABOVE & BEYOND to get me the EXACT car I was in the market for in a timely manner . WILLIAM is very professional & knowledgeable with 15 years experience in the business. I would definitely recommend him to anyone in the market for a new Land Rover / jaguar!
Land Rover lakeside is the only place I’m bringing my vehicle for maintenance service. The whole staff is great! Nichols & Pat always are super helpful. They show nothing but respect, it’s so good to have Adam back ,every time I come in I get treated with hospitality. The whole staff is just professional and that’s most important. Thank you guys for everything you do. It’s so appreciated
Just got our first Land Rover from Louis. It was such a simple and comfortable process. We love the car and Louis was very helpful! We will definitely be back for the next vehicle!
Very friendly staff. Mike & Robert are true Gentlemen, nice & humble folks ! They give you a superior service & ensure satisfaction. Surely recommend these two people & the Dealership... Mike H, Robert made this happen ! Even the finance person was amazing and patiently explains all the documentation.
Lakeside Jaguar is unbelievable. They take pride in their professionalism. From the time they greet you until you leave you can have total confidence. Everything is clean, their waiting room is impeccable and comfortable. They are honest and they even brought my dirty Jaguar back clean!!! They had to shuttle me to work, then they delivered my car when it was done. I wish everyone treated their customers as well.
I can’t say enough about William and how pleasant our experience was with him. Let me tell you a little about him: professional, informative, accommodating, detail driven, kind, and helpful without being pushy! Will tell others about him and encourage them to ask for him by name. Was so impressed I even called his manager. Goes above and beyond. Thank you, William!
Went there to look at a 2018-19 jaguar xf. Walked around there entire lot twice with no signs of life (yes they were open) so I left. They probably figured I couldn't afford the car Haha. Oh well, saves me the massive depreciation and upkeep on a jaguar anyway. Giving a second star just cause the cars are pretty.
William S. was great. Vehicle was ready when we arrived and he made sure the process didn't take a long time.
GREAT DEALERSHIP FOR SERVICE. SEE JOE, TELL HIM I SENT YOU.
Great customer service fast and friendly. Highly recommend coming here.
Great dealership! Competitive prices and Mike Hinkley is an awesome sales guy! Definitely would go back to this dealership and Mike again in the future!
We had a very pleasant experience with the dealership, our main contact point was William S. We test drove two vehicles and 1 stalled on us. William made quick arrangements for being picked up and got us set up with test drive #2. We finalized on the deal and got our car delivered after some repairs(all paid for by the dealership) in 4 days. Areas they did well: Communication and zero pressure sales Minor areas to improve: Have repairs done before offering the car for sale. Overall, would recommend the dealership and William.
Robert Richie from Jaguar Land Rover Lakeside contacted me about experience with pre owned vehicle Audi Q7. Made sure my experience was easy and delightful.
The Lakeside location is the BEST Land/Range Rover dealership! Louis G and Rob R secured my new Range Rover velar in less than a day. Louis sent me all of the pertinent documents prior to my arrival so driving out in my fabulous new ride took no time at all! Additionally, the staff are all very well versed in which additional products make the most sense economically and for your lifestyle. I easily purchased all of the items needed for my 2 Labradors to enter and exit my vehicle in ease and style :) . They have wonderful customer service and really explain everything about their fleet. Real genuine team to work with and extremely helpful. Truly exceptional 5-star service and I won’t be going anywhere else for my future vehicle purchases ! Thanks Lakeside!!!
Excellent experience shopping for a certified pre owned car at this dealership. I found the model I was looking for online, I am based in California and emailed them for more information. Mike Hinkley responded back quickly and was super responsive in sending me pictures and information on the car. I took care of all the paperwork online and Mike arranged to have the car shipped to me in no time as well. One of the best dealership experiences so far and a big thanks to Mike.
Update 3-1-19: Took vehicle in for service and repair, dealt with Nick and Adam, they were both knowledgeable, friendly guys. Did a great job! Top notch service. Great dealership to work with. Ask for Mike Hinkley, good guy, good salesman. His manager Johnny was a great guy as well. I felt good about buying from them. We bought a used vehicle and still received top shelf service.
I recently purchased my second Discovery. Excellent service from William Scandalis first and second time around!
I had a really great experience during my presale and after I made a decision to buy. Mike, our salesman, was very easy to work with. I would recommend this dealership if you are in the market for Jaguar/LandRover vehicle.
Very friendly staff that explains service suggestions thoroughly. Fortunately comfortable waiting area i find service a little slow.
What a great experience purchasing my vehicle from William Scandalis. He was much more than helpful and made sure I completely comfortable and happy with my new vehicle. Thank You William!
Auto dealers are normally a huge pain to deal with, however Matt and his team made my vehicle purchase stress free, and went above and beyond to accommodate my busy work schedule. On top of that they were very courteous/friendly. I felt they were very honest and not pushy at all(rare for a dealer). I wouldn't hesitate to do business with them again in the future. Thank you Matt for a pleasant experience!
My sales guy Matt Hinkley was amazing. He was very attentive to our needs and knowledgeable about all the vehicles. His insight was very helpful in choosing the car to fit our family. He was very helpful in showing us all the gadgets and how they worked in our vehicle and made sure we were comfortable using all of them before we drove off. I will definitely be going back to see Matt for our next vehicle.
Mike Hinkley, Lauryn Dostilio are the Best, i was almost looking for more than 2 weeks for a fully loaded car with best deal, here comes Mike & Lauryn they gave me best deal than anyone in Michigan and they closed the deal in 2 days and i am driving home with my XF today
The staff members are really nice at this location!!!!
Love this place
I've been looking for a very specific optioned used Jaguar XFS for quite some time. Lakeside Jaguar had one that was very close. However I live out of state in NY and was hesitant about purchasing. Over the course of a week I spoke to Mike Hinkley at Lakeside Jaguar regarding the car. He was courteous and professional at all times. This was a certified pre owned and he responded to all my questions about the car and CPO program even provided a video of the car. They arranged shipping cheaper than I could find on my own and handled every detail keeping me informed regarding the process. I also received e-mails from the sales manager and GM asking if I had any questions. I realize everyone's experience is different, however if I had to do it again I would and in the event Lakeside Jaguar has the next Jaguar I'm looking for I wouldn't hesitate in making another deal.
My sister needed her car serviced so we went to make an appointment. Very nice dealership.
Ask for Louis, he will get you into your new JAGUAR.
Great service. Love my new car.Big Thank you to Louis from the sales team for working with my schedule.
I recently bought a Range Rover from Mike Hinkley. He was beyond helpful and great to work with. He really knows his products and is a pleasure to do business with. I drove an hour from my house to give Lakeside Land Rover my business, as they couldn't be nicer. This is the dealership to go to if you are looking for a Land Rover vehicle.
Impeccable service. I was having difficulty with my gas tank and brought my discovery in to be checked. Josh had a loaner car waiting for me and made the process fast and easy. I received updates daily on the progress and what was happening. My sales man Tom Fraser also called while my car was in the shop to update me and check in. Matt delivered my car to me at work after a long night working emergency and brought me a coffee too. Couldn’t be happier with the team at Jaguar Lanse Rover of Lakeside and the team I worked with. Many thanks, I will be sure to use them for all of my future needs.
I had the pleasure of working with William Scandalis and Robert Richey on my first Range Rover purchase. I was very impressed with their professionalism, product knowledge and their patience with answering all of my questions. I highly recommend visiting Jaguar Land Rover Lakeside for purchasing your next vehicle.
I highly recommend this dealership. Louis was an excellent salesperson and made the transaction extremely smooth. Every single person at the dealership was helpful and courteous. I will definitely be back when searching for another vehicle! 5 star customer service!!
Offered $63,000 (wanted 65k) cash for a 2016 Range Rover sport. Front windshield was cracked. Said they couldn’t lower the price to take care of it because they wouldn’t have “enough money left over to pay the salesman”. I’m not sure if I went to a car dealership or a comedy show but DO NOT BUY A CAR FROM HERE. The head salesman With the bald head (whose behavior was acting like he was selling Kia’s) didn’t even call me back. Worst service I’ve ever expericanced. So I went and got a porsche cayenne instead :) so much better service and people.
Leasing my Range Rover from Mike Hinkley at Land Rover Lakeside was excellent! Mike really went out of his way to work with me on the payment I had in mind along with the color scheme I preferred. He was very knowledgeable, friendly and did not pressure me. Huge kudos to Mike for providing an all around great dealership experience! A++++
Leased a Jaguar E-pace after my wife recently leased an Evoque. Experience was smooth and hassle-free; Anthony Haynes worked with me to get the deal done. Overall, a painless and pleasant process. Would recommend.
I recently purchased a used Cadillac ATS 2.0T AWD Premium from this dealership and I could not be happier! As a 19 year old boy, it is hard to find a high-end dealership that will take you seriously. Derek Alore was an excellent sales consultant. He was extremely knowledgeable of the features on the interior and exterior of the vehicle and he worked with me to get the absolute best deal possible. There were absolutely no tricks or gimmicks when it came to purchasing this vehicle. This experience was very different from anything I've seen at a dealership before and I highly recommend it whether you are purchasing a new Land Rover, Jaguar, or gently used luxury car. Five stars for Derek and his sales team!!!
Derek and the team of other professionals at the dealership were awesome during the purchase of my latest Jaguar.... No pressure from anyone. No hard sell... Derek is the best...pure and simple.
I recently leased a new f pace s from jaguar lakeside and was most impressed with the cleanliness of the entire facility. However I was more impressed with the sales associate, Mike Hinkley .Mike treats you like royalty,is super knowledgeable, and works diligently to get you a very fair price on your chosen vehicle. Mike goes out of the way to ensure you are a satisfied customer. Two days ago I was in Canada and experienced a service problem with my new suv. I called my sales associate mike hinkley,and even though I was out of the u.s.,Mike immediately went to work and had a service loaner waiting upon my return to the u.s. If you are planning on purchasing or leasing a new vehicle soon at jaguar lakeside, I strongly urge you to ask for mike.you will not be disappointed.
I'd just like to take an opportunity to thank the folks at Jaguar Land Rover Lakeside, in particular Adam and Brett in the Service Department, for their outstanding service. The issue with my 2004 Discovery was not average by any means, and these two gentleman handled it without hesitation. From the exceptional work done to the vehicle, to the excellent customer service provided during the entire ordeal, I won't even consider taking my vehicle anywhere else after this. I write this as someone whom has worked in dealerships for nearly 20 years, including management positions in both service and parts, there isn't a facility around that couldn't learn a great deal by simply observing how these fine folks handle their operation. Thank you.
Recently purchased a pre owned Audi S8. William S. was likely the most attentive hard working sales associate I have worked with buying a car. It was east to keep in touch and up to date with him regarding all the details of the purchase of my new car. The dealership is under construction which caused a little bit of confusion but the staff was friendly and welcoming. They have a great waiting area with small snacks and drinks which was welcome while waiting to sign the paperwork for my car. If I were to ever buy a Jaguar or Land Rover this is where I'd go and I'd ask for William as my associate. He really is the hard working salesperson you'd expect.
Although I was the first customer it still took almost 2 hours for an oil change and tire rotation. No worries, Adam was very pleasant and every employee that entered the customer waiting lounge greeted me with "Good Morning!". Adam enough offered me a discount for having to wait so long! The reason for four (4) stars instead of five (5) is the customer waiting lounge was extremely cold, even the other customer did not remove her coat. Other than that excellent customer service! Thanks Adam!
Great cars; great customer experience. We drove from Cleveland to Detroit to purchase a vehicle at Land Rover Lakeside. William and his team were knowledgeable, courteous and customer service oriented. I would recommend this dealership to others.
Anthony was very helpful from the beginning. He followed up with us many times to continue to offer his assistance in our choices of buying a new car. Excellent customer services!
I just recently purchased a vehicle there with the help of a salesman, Mike Hinkley and he provided probably the best service I could ask for. I even had family with me during the time I viewed the car and he was extremely pleasant and a great host to them as well. I would definitely recommend him to the rest of my friends if they are ever in the market for the vehicles they have to offer.
William & Molly were incredible! One of the best automotive purchasing experiences ever.
Mike Hinkley at the Jaguar Land Rover Lakeside is an extremely professional and conscientious salesman! He asks you what you are looking for and helps in ALL aspects of the buying process. This is our third vehicle we have acquired with Mike. We keep going back because of his phenomenal customer service! Mike has been such a pleasure to work with, as well as the entire team at Jaguar Land Rover Lakeside! Thank you so much for our dream cars and making us feel like family!
For almost 20 years, I have been a loyal fan of Elder Automotive Group. Molly Padovini is everything! From my very first encounter, and today, Molly has gone so above and beyond, treating me as family, answering every call and email, addressing any inquiries. Molly is the reason I am faithful to EAG and recommend everyone I know to both she and all of the EAG dealerships. Recently, I leased a new car, Mike Hinkley was the salesman who made it all happen. Upon entry he took the very best care of me, assisting in any and all of my needs. Two years into my lease, he still answers my texts, calls, and is there for any and all I need. Mike is a superstar and I suspect will be a part of EAG for a long long time. It is people like Molly and Mike who make an experience truly spectacular. This group is so amazing. So attentive. So involved. It is Always first class service with Molly Padovini and Mike Hinkley! Exceptional service beginning til end. Believe it!
Derek was very helpful and knowledgeable. After my purchase, he took the time to walk me through all the features on the vehicle. Great level of service!!
All the employees that I encountered during this buying experience, including my sales consultant Derek, were very courteous, respectful, helpful and behaved in a professional manner. I found Derek to be especially knowledgeable and helpful in picking out just the right vehicle for my requirements. I have been patronizing this dealership off and on since 2007 and have always been more than satisfied with both sales and service.
William went above & beyond for me. Exceptional customer service & the best car salesman i have ever dealt. Thank you
The best Range Rover Lakeside dealership in Michigan. I had great service and answers to what I needed for my car! Thanks to the people who helped me out with my car! I was very satisfied :)
Great dealership, especially if you're working with Mike Hinkley. I've bought and leased several cars from him, and have received very professional service. Everything one would expect from a JLR salesman/dealership.
Was an incredibly easy process with a great sales consultant, William Scandalis! Love my new e-pace and would definitely refer this organization to others!
We bought our range Rover Evoque from them. Let me share my experience. It was awesome. They were very helpful and honest. I got discounts which I was not even aware of. They go beyond their limit to help you out on every thing like discounts, options, etc. I had some issue using my discount pin. They did all they can to make it work. They talked to head office to get it resolved. I really appreciate them for that. I have no reservation to say that I will go back to them to buy my next car.
One of the best car buying experiences we have had. Matt Hinkley was great! He made our trade-in easy and explained all options for our 2019 Land Rover Discovery, until we knew what we wanted to do. He answered any and all questions and was very friendly. He also took the time to go over the Discovery with us before we left the lot. Everyone we met was extremely nice; it couldn’t have gone any smoother. We look forward to coming back and working with Matt in the future.
I bought a new range Rover sport. The vehicle was delivered undetailed. I expressed my concerns and was told it was detailed. The vehicle was not detailed !!! A new vehicle should not have tiny rust spots all over the paint. The rust shows completely plain as day on a white vehicle. I talked to the manager Robert and he was very arrogant and rude. The salesman was great and as helpful as he could be but the overall experience from buying a new vehicle from lakeside Land Rover was not good. When I contacted the manager the very next day about my concerns with the rust, he had the attitude that he did me a favor for selling me a new Range Rover. Mind you my credit score is in the low 800's with $20,000 down. He wanted me to bring the vehicle all the way back for him to inspect it. ( I live in Monroe) I don't have time to bring it back to have something fixed that should not have been an issue with a new vehicle.
Over the past two years I’ve purchased 4 vehicles from the best salesman I’ve ever worked with in the automotive industry!… Just want to say thank you to Mike Hinkley for the best service and support I have ever received... thanks again Mike!!!
Had an absolutely great experience! Very friendly, helpful and flexible! I can't say enough about Mike Hinkley, Sales Consultant, and the rest of the team. I highly recommend if you are in the market for a vehicle!
BEAUTIFUL CARS, didn't buy anything, just looking. My husband was looking for a Range Rover, older model.
I had a wheel bearing issue on my Saab and the manger Miguel Nouhan along with the service manager Keith were great help! They recommending that I get a after market wheel bearing kit to keep price down and now it drives like a new car! My car also started just shutting of when I drove and they took care of that problem, at a third of the cost of anywhere else! Knowing that I'm a single father of three and have a ton on my plate, Miguel, Keith and the tech Anthony were very informative, knowledgeable and professional. On a personal note they are just some good people, that know how to treat and respect you and have a customer for life!
William did a great job to convince me getting the car....He really went beyond and provided me with all resources and facilitated the process of getting the new car...thank you
Very happy with the service provided by Matt Hinkley. I’ve been shopping around for the Range Rover I wanted and Matt was able to ensure I got the Range Rover of my dreams and the best price in Michigan. Will definitely be getting all my upgrades and future vehicles through him!
Vinnie and the rest of the staff are great, helpful and easy to work with. Thanks for another great lease!
I’ve gone to many dealerships and I can proudly say this is the best one when it comes to customer service. These guys know their stuff! I was given detailed information about each vehicle I was interested in. Highly recommend going to Mike and Matt Hinkley. Couldn’t ask for a better experience at a dealership.
Wasnt open but I'm use to Landrover Dallas and Ft. Worth experience
Amazing experience. They did a wonderful job of helping find a car for my daughter. Mike in sales was very welcoming and great to work with.
I bought a car yesterday from Caryn and it was the BEST car buying experience I have ever had. The service was great. She and her manager Miguel worked with me all day to complete the purchase and her follow-up from an email over the weekend was extremely responsive and professional. I am so happy with my new car and I would highly recommend this dealership to anyone. I was buying a used car and I was treated like I was spending a million dollars.
Sales Consultant Matt Hinkley went above & beyond to take my trade in and get us a GREAT deal on a 2019 Discovery Sport Lease. He took the time to demonstrate all the features and made my wife feel very comfortable in her new car. Matt works with a sense of urgency and responds IMMEDIATELY to my questions. I’d highly recommend him and will be buying another car from him in the future.
I am very impressed with the service I received at Jaguar Land Rover Lakeside. The entire facility is extremely clean, and comfortable to stay in while waiting on your car. The staff is very considerate, and treat you the way a business should treat you, no matter what you are there for. I highly suggest the dealer for whatever it may be.
Had an issue with the car's SIM card (it was actually MY issue because I didn't renew the WiFi subscription once the trial period ended and apparently that causes issues on the AT&T side...who knew?), and I walked into the Service Dept. (without an appointment) and saw Keith the Service Manager, who immediately began to assess the issue and get members of his wonderful team involved in trying to 'fix' the problem. Long story short, they stopped everything they were doing to help me... you just don't see that type of customer service anymore, especially in the fast pace world of luxury car service departments. Thanks Keith and Team! You guys rock!
Anthony and Tom gave us excellent service. Highly recommend their team.
Was by far the best experience buying a car. Joe Roeder was so friendly. He even went out of his way to help me when it came to turning in my previous lease. He followed me to that dealership so I could drop that car off and then he drove me home. I highly recommend seeing Joe if your looking for a new car!! And I love my new Range Rover!!! Thank you!!
I definitely have nothing but good things to say about this place this is where I have to take my car because I have a Land Rover to get serviced and any questions or anything I have , having to do with my car displays takes care of it thank you so much you guys are amazing
I was searching for a new lease vehicle for a few months. I decided to go with the Jaguar from Lakeside Jaguar because of the great service from my salesman, Mike Hinkley, and the service that comes with having a Jaguar. Mike went above and beyond to get me the price I needed and also assisted in making the process as convenient as possible.
Excellent service department and really go the extra mile to make sure your safe and satisfied. Quick and reliable and have gained my trust for the future.
I have purchased 5 vehicles of this brand from Range Rover/Land Rover. 3 from the Lakeside location. Just recently purchased over 125k in vehicles in two weeks. The second week of ownership my wife's car a Range Rover Evoque dash board electronics went down completely. No odometer, No air conditioning, Nothing was visible, etc. The temperatures have been in the 90's with heat indexes over 100 degrees! She was in the process of transporting a wedding cake that she took to work and was afraid the icing would melt later when transporting to her final destination. She called the Lakeside location and informed her of the dilemma and they stated she would have to wait 14 days for a loaner. We were told by our salesperson (William) to call his personal cell number with any issues and we did just that. That did not get us anywhere! He called back and told us the same thing. No one ever followed up to see if the vehicle was fixed or if they could help in any other way. We called management to no avail. I have since been called by a salesperson wondering if we had purchased a vehicle yet? I explained the scenario to that salesperson and they stated that they would have someone call us back before the end of the day. Guess what? No one called us back and its been over a month. I will not purchase any more vehicles from LAKESIDE RANGE ROVER ever again. They certainly care about the sale but customer service not so much. Very, Very Poor Customer Service!
I switch cars a lot , Vinnie never pressured me and didn’t try and sell me . The test drive on 2019 range super charged did it all . Great experience all the way thru.
I bring my X-Type to Jaguar Land Rover Lakeside whenever I need something done to keep my car running strong. The service is A-1 and they know how to treat you. You pull up, the door opens, you step out of your car and there is always someone there to greet you and ready to help. A place where everyone knows your name.. " It's a good feeling knowing they appreciate your business. "
Do NOT trust this business. Today I was watching Top Gear and remembered the story I had with this business. Several years ago, I was looking for job in this business. They gave me the interview opportunity. I was from an Asia country, I knew that the country had one policy that allow the citizen at overseas brought one car back to the country tax free. During the interview, i told this to the guy I had the interview with. This guy looked cunning but I still didn't expect after he and his manager heard this tip, they just let me go. From this small story, I guess you can see what kind of businessman you are facing in this business.
Great overall experience. Louis did a splendid job communicating and getting me the trade in amount I needed to complete the deal. Very professional dealership, including the financial process. Highly recommend for new or previously owned sales.
Great Dealership and Great Saleman DEREK ALORE. I recently purchased my second new Range Rover Sport. I LOVE my 2019 Sport(one fancy ride). It took months, for me to decide on which model I would desired next. Derek however, was very patient, kept in contact and made sure, I was delivered exactly the fancy (sport) I set heart on, down to the wheels! Gratified!! Thanks Derek and Jaguar Land Rover Lakeside. You guys ROCK!!!
This was our first time visiting the dealership. The staff was very friendly and efficient. Our sales person, William was awesome. He listened to our concerns and addressed them promptly. We were able to purchase a vehicle in one day, which was a bonus since we traveled from Saginaw to look for a car. Would definitely recommend the dealership and William!
My experience at jaguar was truly amazing! Mike Hinkley, the sales guy went above and beyond for me with getting my new Range Rover. Mike was extremely informative, took the time to go thru everything I needed to know. I’m extremely happy with the service he has provided and will continue doing business with him in the future. Thank you Mike!
Mr. Anthony Hanes and Mr. John Cunningham gave great customer service. They answered all of my questions and offered multiple options which made me comfortable and pleased with my financial decision. Adam is Service was very professional.
We came from out of state to purchase a car and had a great experience. Derek and Steve were very easy to work with and made the process quick and seamless for us.
We were greeted with respect as soon as we arrived at the dealership by William. He was so wonderful, we had a great experience and we were very happy with his service, he is highly recommended, if you go to this dealer please ask for William, with his exceptional service, we couldn’t ask for more.
Had a need for a sudden technical fix. Leaving for vacation the next day... Folks there took us in to sevice without an appointment in mid-day and two hours later was on our way. Very grateful.
Phenomenal customer service from Mike. He is extremely professional and accommodating plus super nice!
Nice people, Mike in sales is great to work with!
My rating was a 5 star until I have dealt with this dealership long enough to realize it is not as good as it seemed. The last time I had my car towed to be fixed they returned it missing the plastic cap for towing on the back it's been over 2 months and they have NEVER shipped me a new one...not to mention left my car running on ZERO gas I barely made it to the gas station. I filled the loaner car tank with premium gas but this dealership couldn't at least put enough gas in my car to make it to a gas station. The time before the last the service department left a craftsman wrench in my engine. So unprofessional. I really thought this would be the dealership I would suggest to people and my lifelong place to purchase vehicles....sadly I do not want to go back...They said they would ship a new cap and reimburse me for the gas....still waiting it's been 2 months....
I see many great reviews for Jaguar Land Rover Lakeside. Before my last visit there, I would have strongly agreed with all of these positive reviews as my previous experience matched it 100%. Unfortunately, I didn't like the way things were handled after I brought my Jaguar to fix the plastic undercarriage cover that broke off while I was driving on a freeway(!). My issue is that I was told that this part came loose because there was some sort of an impact to it - and I know that's not true. There were a couple of screws that came loose and I could clearly see when I pulled over, after hearing strange noise while driving. So the cover wasn't damaged at that time, it was just simply "flipping" underneath the car due to air friction. I could see missing screws - and that's the issue I brought up to customer service - I felt that someone didn't tighten the screws properly following the oil change service. To be fair, it was approximately 3 months since that service took place - still, I felt it could have taken this long for the screws to keep on getting looser to the point where they fell out. I had to rip out this plastic cover, in order to drive my car back home - this is why the pieces were broken off. In the end, it wasn't about the money (I paid for the repairs), I was just upset that the customer service team basically indicated that I wasn't telling the truth. Repairs are now done, though the part came in few days late and nobody updated us on the status until my wife had to call back to see when we can bring the car back. Hopefully, this was just a "one off" type thing. Everyone has a bad day once a while, even the best in the world.
Mike was fantastic to work with from the beginning to after delivery. I am in SC and he made the purchase and delivery of the Range Rover a very smooth experience!
Great dealership and great staff. I just bought my Land Rover two weeks ago and Louis was very professional and helpful.
This is the 3rd car I have bought from this dealership and my 2nd car with the same salesman (Michael Hinkley). Mike is the BEST salesperson I have ever worked with in any situation and I will only continue to buy my cars from him. A no-pressure, caring and patient approach is truly a breath of fresh air!
William is great to work with, he was in and out helping a number of customers but was able to get us in and out with what we wanted. Our 10 month year old son approved and we love my wife's new land rover discovery sport lux. I recommend William
1st class place all the way. Took my Rover in and they took care of it like it was their own. Highly recommended, just bring your checkbook. Ouch!
Great service department! Adam does a great job explaining everything, and genuinely does everything he can to ensure a good service visit. My RRover is fixed right the first time, and always leaves with a nice car wash to boot!
Not a great dealership if you're planning on buying from out of state! Worked with Anthony in sales and he was great to work with! Really responsive, seemed honest, and just a genuine guy. We negotiated price, came to an agreement, and I thought everything was good to go. I started to make financing and shipping arrangements and the next day Anthony told me his manager wanted to, "try and sell the car locally," instead of selling it to me. Our deal was off. WHAT THE HECK!?? What a waste of time! This dealership doesn't value you unless you live locally and can stop in. BEWARE. Don't waste people's time, have your sales guys negotiate pricing for over a week, only to have a manager pull the plug. It's super dishonest and shady! Then you have the nerve to blow up my email inbox with generic, special offers and dealership nonsense. Such a joke. IF YOU DONT WORK WITH OUT OF STATE BUYERS THEN SAY SO! I've bought 8 cars out of state and the process was as smooth as possible. Things started off that way with Jaguar Land Rover Lakeside, and then went south really fast.
Had a great experience getting my 2020 Range Rover Evoque. I would definitely recommend them.
I was shopping for new lease for the last 2 months before made up my mind. Here i had the most positive experience in terms of offers, service and transparency. ASK FOR DEREK ALORE he played the main role in getting that impression; honest, friendly, understood what i wanted and walked me to best deal I could ever get between all other dealerships. Highly recommended!
Mike Hinkley is honestly one of the best salesman I have every done business with. This is my 4th vehicle that I have purchased from him in 3 years and he never fails to amaze me at how professional and helpful he is. He always answers your calls, he makes sure you get the best price even if he's not making the most money, his customers always come first. When purchasing cars of this type the dealers usually act like they are doing you a favor but not Mike. I highly recommend this dealership to anyone looking for a Land Rover, Range Rover or Jaguar. To date I have leased from them 2: Jaguar XJL's 2: Range Rovers and 1: Discovery. Make sure to ask for Mike Hinkley you will not be disappointed.
Adam Excellent service manager.
"All's well that ends well." Although the delivery of my 2019 Velar took much longer than promised i now have the vehicle and could not be happier. My salesman, Joe Roeder, was outstanding always promptly returning my calls to provide me with the latest updates. His vast knowledge of the Velar assisted me in deciding on the many options and styles. Robert Richie, sales manager, was instrumental in resolving issues as well. Both Joe and Robert were professional, knowledgeable, and congenial while representing the dealership. They are valuable assets for The Elder Automotive Group.
If you are looking for a dealership that you can simply trust to it is here. They are very helpful and friendly. I took my car there for services (just oil change) and they went well beyond my expectations. My car had some minor scratches on passenger side door. When I mentioned it to them, they said "No worries, we take care of them. No charges!" I am glad that I have finally found a trustworthy dealership. Thank you guys!
My sales person, William Scandalis, is awesome!! He was able to help me with a missing part on my new Land Rover and was able to put it under warranty. He went above and beyond to help me out and treated me with professionalism. He handled my situation within minutes. All I need to do is take my car in to get the part installed. Thank you so much for great customer service William!
Just got my new car delivered by Mike Hinkley! Mike was so easy to work with and helps you get the the best possible price. He’s the best! This is the 2nd car we’ve leased from Mike. Will definitely do business again with Mike and the dealership. Thanks
The best and seamless experience ever i have had at a car dealer. Special appreciation to my sales representative Louis for getting things done quickly.
These are absolutely amazing folks! If I bite the bullet and buy a Jaguar, this is my place for sure! Thanks so much for all your help.
Great car & unbelievable service! Thanks Mason for making this experience perfect!!
The guy Steve I worked in the service department was very professional and detailed. I will go back to this location for all my future work if they keep good employee's like this around.
I am over the moon with the response, efforts. professionalism and support I received from the entire staff! Thank you Derek, Mike and Peter, it was painless, you got me in and out within an hour! I'll be back, you are me new home for new cars,! Sincerely, Stacey C.
Great service. Louis went above and beyond to answer all our questions and meet our expectations. My fourth car from them and counting!!
We recently purchased our first Land Rover. Pulling into the parking lot ,we rolled our window down and asked Matt a general question. Next thing we knew we purchased a Discovery Sport from Matt ! He was courteous and attentive in recognizing we were interested in purchasing a Land Rover. Thanks Matt !!
Jaguar Land Rover Lakeside is the BEST! I just picked up my 2012 BMW X3 and absolutely love it! DOMINIC PADOVINI the Sales Guide gave me an exceptional service. He actually came over half way( I live in Rochester NY and the dealership is in Michigan, so we met in Cleveland OH) to just drop the vehicle and too back my trade-in vehicle. The treatment I received at this dealership is better than I have ever received at any other dealership. If you are looking for a new car this is the place! You will deal with a single Sales guide from start to end of your purchase. They are truly the best!
Michael Hinkley is the best salesman I know.. He works very hard to get you what you want.
Great very well trained loyal staff. William S thank you for being so helpful, For giving me all the possible discounts without a question, for answering 2 hour questions. I've felt like I'm buying a car from a friend of mine not from a dealership. Thumb up
I bought my third range rover from Louis and he Was absolutely amazing every time . He’s always so welcoming and willing to give us a good deal. I highly recommend Louis.
I have got couple cars from Anthony Hanes awesome experience
We had a great car buying experience with Mike H. He was very helpful and the dealership was very clean and professional looking. I would highly recommend them.
I experienced an unexpected car breakdown just before a busy holiday weekend, which is a challenging time for them. The service department kept me informed while they investigated and allowed me to use another vehicle due to my specific circumstance. Repair was made and I was back on the road within a few days.
The service there is really horrible. It took me a month to schedule to pick up my car for fixing and no one showed up the scheduled day. The guy over the phone was very rude. I am a long-term customer and they used to have a great service, such a disappointment.
William was our salesman and he was excellent! Incredibly knowledgeable and helpful! He made the process of purchasing my Range Rover perfect! Thank you
It would look alot better if the building was fixed up
It used to be best for servicing before, now it is just good. After closing one of the branches in Bloomfield hills, getting the appointment for service at this location is a nightmare. At the professional service front, they make their mark in work and staff is friendly. Verdict: Clean and professional
I recently purchased a vehicle at Jaguar Land Rover Lakeside and had my first service experience this week. From my phone call to set up the appointment to the actual service work, I was treated with kindness and respect. I have nothing but good feelings about my experience. I would like to say a special thanks to Adam who took the time to answer all the questions I could possibly come up with. His patience and knowledge made me feel comfortable with choosing to have my car serviced at this dealership and solidified the decision to continue to have all my service work done there. I'd also like to send a special thanks for letting me sneak a peek at the new model of my vehicle, I know what's on this years Xmas list! You guys are the best...highly recommended.
I just recently leased a white 2018 Range Rover velar. The journey wouldn’t have been the same without Mike and Matt Hinkley. They are the absolute best! They were very persistent in finding the exact car I wanted. Very knowledgeable about the car. Sat down and explained every feature. Accommodated very well with my moms schedule. Both very friendly & professional people. They went above and beyond and made leasing a car so simple. I LOVE my new car. I will definitely be doing business with him in the future. I highly recommend Mike Hinkley to anyone looking for a car at Jaguar Land Rover Lakeside.
The service manager Nick was great. He always goes above and beyond to exceed my expectations. My Range Rover has been having some minor issues over the past few months that’s out of my control but instead of him being nasty and rude about the situation he instead takes great care of me no matter how busy he is. I told him he should go into sales because i would definitely buy from him! Great job nick
William has been our hero. He has gone above and beyond to make it possible to purchase our Range Rover. He has made phone calls that were never ending to our insurance company, called with reminders to our family, stayed late, and made time to show our daughters how the car works. He was so calm when I changed my mind 700 times and never made me feel like I was wasting his time. I can’t say enough about him except that he is pretty fabulous.
Worst place to buy any kind of automobile from them. There are reasons why car buying experience sucks, because of the dealership like Land Rover Lakeside. They made deal with me on the certain $ amount, asked me to fill credit application online( application got approved, adjust number based on the result), but never got back to me about the delivery or pick of the car. I have been trying to reach out the manager and associate Mike Hinkley and Robert Richey ( have to take name), none of them answering my phone or returning my voicemails. In the end, I went through a lot of stress, they ruin my credit and did not get a car. Stay away from this dealership for any kind of work. I wouldn’t recommend going there for even a test drive. Stay away from this dealership for any kind of work. I wouldn’t recommend to go there for even test drive.
Salesman William Scandalis had excellent customer service, very professional in his approach assisting me in finding the right vehicle for me. He was also very knowledgeable of the vehicle features and very thorough in a test drive. Look forward to doing future business with him and the Land Rover Lakeside Dealership.
Nick in customer service has been an outstanding person to work with! He has been there for me on more than one occasion, in some extra ordinary circumstances. I value my experience with Lakeside Land Rover based on Nicks contributions, he is a key reason for my continuation with doing business with this dealership! I do have the say that the entire team at Lakeside have all contributed to the overall satisfaction with my purchases and I do recommend them to family and friends! Steve, Robert and Vinnie are all willing to work with the buyer to make you want to be a loyal and return customer. Thanks to all involved on the front lines and to all the behind the scenes people who keep the vehicles running and looking good on the road! A Job Well Done by Everyone !
Just purchased our second Range Rover from Lakeside. Our sales rep William S. is awesome and we highly recommend him! He's quick to help you out and return a call or text. Their service department is top notch, although we only had to bring in our last Range Rover just once in 2 1/2 years for an oil change, they were all great! Outstanding Dealership!
I am new to this area and I am so happy I called Lakeside Jaguar service department. Adam my service representative and Darren my mechanic worked as a team to restore my 2003 Jaguar X-type to top notch working order. Adam and Darren both took me back into the shop so I could see exactly what work needed to be done. There was no question whatsoever I needed the work done after I saw it for myself. I had a great loaner too! A new Range Rover Evoque during the process! I needed the dreaded oil pan gasket repair, and transfer case leak. I also got my headlights rebuilt, for a fraction of the price had I decided to go to the "jag specialist shop". Great service, and I now have a dealership relationship I can trust. Adam is your go to guy. He is the one guy every organization needs to be successful. My car needed repair and I has a great experience! I am confident in the repairs and the warranty. I am confident I will return without hesitation. Thanks Adam! Loved It!
My wife and I purchased two vehicles from the dealership earlier this week and would absolutely recommend them for anyone else that’s looking. We worked with William Scandalis and can’t say enough nice things. He was responsive and honest and we left feeling that our transaction was incredibly fair and straightforward. We didn’t want to spend a day sitting in a dealership, haggling over prices and being “sold”. William allowed us to avoid the typical car buying experience and had us in and out quickly with a great deal. If we’re in the market for a Jaguar/Land Rover again in the future, we’ll definitely call them first!
HORRIBLE DEALERSHIP STAY AWAY!!!!! I purchased a brand new Range Rover supercharge here HORRIBLE MISTAKE. after I took delivery of the vehicle I noticed a ticking sound in the speakers that was very annoying. it absolutely drove me crazy. I took it back to the dealership about a week later and they could not figure out why it was doing what it was doing. they grabbed another vehicle to test and it was doing the same thing. the service manager said my phone was defective so I went and bought a new phone for almost $1000.00 dollars. still same issue!!! I did some research online and I found out it was a manufacturer defect. the dealership did not want to do anything to help me out. Instead the Sales Manager Robert Richie and General Manager Molly Padovini said "the Truck is yours we are not taking it back" I was very thorough with the sales manager Robert Richie when I was purchasing the vehicle about the sound system and wanted to make sure it was the best one that they offered. I would have checked myself but the truck was on its way to the dealership from the factory. come to find out to was not the best sound system they offered and they just wanted me to deal with a ticking sound in the sound system. When I told Robert Richie that I would get my attorney involved HE LAUGHED AND SAID GO AHEAD. STAY AWAY!!!! THEY WILL DO AND SAY ANYTHING TO GET YOU TO BUY THE CAR ONCE YOU BUY IT THEY DONT CARE
Sales department, top notch, would give 5 stars for sales department. Service department on the other hand was by far the worst, most disheveled mixed up place I have ever delt with. Last December I had a problem with the breaks making a very high pitch sound that was so loud, my wife could not use her hands free to communicate her business because it was so loud. The car was less than a year old. They replaced the breaks at approx 9k miles. Same time 1 year later, the same problem. The car has 20k miles on it now, we got the car with 4k already on it. The sent me a quote of $1800 to fix the breaks because it was out of warranty. I was so upset, i called cooperate and they started communicating with the service department. The service department called me back and said they would cover the rear breaks, but would have to pro rate the front breaks to approximately $480. Why would I have to pay 1 cent for breaks that have less than 18k miles on It? Then when I just had enough, I agreed to the quote, they called to settle up on payment and said I owed $790. I said the bottom line quote was $ 592 . He argued with me that taxes and shop fees and labor was not included in the quote, and was very condescending toward me , I was so frustrated I gave the phone to my wife. They talked, he said he was going to get a hold of the service tech that was handling my car, but was out plowing snow. He called back an hour later to my wife and said the $ 592 was the correct price and to tell your husband he apologises for what happened. I finally got my car back, minus 600 bucks for something I should never had to pay. So if you plan on buying a Range Rover, set aside at least 10k for breaks since they only last according to them 20k miles. Also, be prepared to get the worst customer service you ever had. I will never buy a Range Rover from this dealership, unless they get rid of the employees there that have not been trained that the customer is always right.
Very nice and clean dealership. Good experience here
ROTF!! Derek you Rock, Sir! Just getting in from work, yes work.. you may ask how did Derek Alore put Yolanda in a sweet Land Rover, and she was able to get to work and stay on task, because Derek is awesome! Great attitude, great personality, organized, time efficient,, I felt like apart of the family, super experience and a lovely atmosphere with The Ring of TEAM Togetherness. Derek introduced me to his phenomenal associate STEVE FIERLE (number cruncher). It was Great! Steve was great! Hi Steve! This team no doubt have my attention for future luxury expenses. #jaguarlandroverlakeside is Over and BEYOND! Thanks Derek Thanks Steve You guys are the Best! Best, Yolanda Paige
This dealership treats their customers with such care. I would highly recommend it to anyone. More importantly, my salesman, William, was amazing. He went above and beyond to make sure I walked away happy. I would go back there in a heartbeat for the next purchase of my vehicle.
What an easy and perfect transaction we had with Jaguar Land Rover Lakeside!! Matt was super awesome to work with and in fact everyone we came face to face with were super nice and friendly!! Would definitely recommend buying a car from these guys hands down!!
My first service visit. Easy in & out. Car was ready when promised and at the price quoted. Washed and vacuumed. Very easy. This is the service I expect from a dealer selling high end vehicles. I'm happy I bought my 2014 HSE here.
This is my second vehicle that I have purchased from William Scandalis at this dealership. I couldn't be more thrilled with the purchase of my new Jaguar XE and with William's impeccable service and attention to detail. I would highly recommend this dealership and William:)
Our salesman William is top notch. I have purchased many vehicles over the years, and by far William and the crew at lakeside are the best i have come across. They are not afraid to go above and beyond for their customers. I will be a customer for life.
I have had a Great experience. Very happy.
I have purchased 2 cars through William at Jaguar/landrover lakeside!! I highly recommend William my experience each time has been both exciting, professional and enjoyable!! Thank you so much!!!
Had a bad experience with wheels. Service dept was very helpful. Highly recommend..
Excellent service and very knowledgeable staff. William was fantastic to work with.
We live almost 2 hours away and were in the market for a Range Rover. Derek Alore was very patient in working with us and listening to our needs and concerns. Also, the question of buy new or 3 years old certified preowned. He explained the pluses and minuses and also assured us of pick up and drop off service with a loaner no matter what we chose. This especially made us very comfortable. We decided on a 2016. It had very minor detailing needs which he assured us will be taken care of. Listed them for his notes. They delivered the car to us (at their expense) in Toledo a few days later and the car was PERFECT. Derek and this organization go out of their way to please their customer WITHOUT AN OUNCE OF PRESSURE. He never showed greed for the money or the "deal". I must also mention his boss Tom Fraser who was equally respectful and impressive.