Reviews of Highpoint Auto and Truck Center (Rent Cars)

Samantha Lane

I knew the car I wanted when I came in. It wasn't quite ready, but Jon took us down to the detailing place to check it out. It was beautiful and immaculate and clean. The car fax showed an accident with a deer, but you'd never know. There was no pushing of gap coverage or additional features. If I wasn't so apprehensive about my first vehicle purchase, they probably would've had me in and out in an hour. I'm super happy with the car I picked out, although I wish it had a sUn roof. I figure remote start is a good trade. They got me a great rate, and had my payment under what I wanted. Would do business with this place again.

William H

Not a luxury car experience

Bob Adams

Great help good people....thank you John

Anne Champney

Jon was a great salesman to work with. He was courteous and answered my many questions! I am very pleased with my vehicle and the service that was given.

Paul Singer

I just stopped in on a whim to look at a Colorado that I might be purchasing before next summer. Sales Consultant Greg Winklemann was really helpful and I look forward to a longer visit in the future when I have the time to drive one.

Charles Knapp

Excellent service and attention to details as always. Don't go anywhere else.

Robert Crisp

Jerry Koop (GM) was a pleasure to deal with. I have been in auto financing my entire career and have known many GMs. Few of them would go to the lengths that Jerry did for us. Jerry provided outstanding service - and was a nice guy too!! ;-)

Brandon Hartzler

Good, honest, dependable group of people! Makes ya feel like family!

Charlotte Koger

Great service. It was fast, efficient and friendly. Even our dog received a treat. We were back on the road in 40-45 minutes, knowing our car was safe to drive again. Thanks so much!

Laura English

They go above and beyond to make sure you’re satisfied. They listen to every want and need and make it happen. Kody Cooper thank you.

Darren Dimma

Fantastic experience with Highpoint Auto, specifically Cody Zagers. Great deal, above and beyond customer service. Will definitely return to work with Cody Z and Highpoint again.

SallyAnn Thomson

Great service ,but hourly rate is a little higher then other places in Cadillac.

Kevin Stebleton

Fast friendly service!

Kelly Converse

Cody at HighPoint made the entire process incredibly easy and without being a car salesman! I live inTraverse City and shopped most dealerships in this area and NOT one of them listened to a word I said. Cody took the time, listened to me and made the experience truly one of a kind! THANK YOU!

Seth Ten Broeke

Great service and fair pricing. Exactly what everyone needs!

Tyrone Hitts

I would avoid dealing with Jon Hordsman, the guy is a complete liar...The salesmen saw that we were a younger couple and tried to give us the run around. Tried telling me a new set of tires was gonna run me about $600, and offered me $8000 trade in on a 2014 Buick with 60,000 hahaha....you’ve gotta know you customer, first rule in sales.

Tara

Great customer service, don't go anywhere else.

Scott & Diane Kreh

Not a great experience! We bought a used van which needed repairs immediately. It was supposed to be under an extra warranty, but they wouldn't cover it. Then they repaired it but still charged us $900. Then when the season changed to warm, we found out the AC unit didn't work. Plus there was another part that went bad. We have sunk $4000 into it so far, and the AC unit still doesn't work. We have had it since November (9 months).

Lisa Nelsen

Wonderful service.

Phantom Haranguer

Talk to 'Uncle Al'.

Michael Menser

Over a hour and half 4 a oil change what a joke

Lisa Ann Harmon

Great service every time I bring my vehicle in!

Nickoale Meinhardt

We have taken all of our vehicles here to be fixed. Never had a problem

Kevin Trucks

Friendly and knowledgeable staff. No nonsense.

Mary Henry

Best staff ever

Gordon Kimbel

Super fast service

Ashley Johnson

I actually created a Google account just to leave this review. I would highly recommend purchasing a vehicle from Highpoint. I purchased a used vehicle in April from Al Pierce. He went above and beyond to guide me through the process and I never felt like he was trying to push me into a purchase. He also has went out of his way to answer any questions that I have had since and has come and picked up my car for a windshield repair and brought it right back to me at work! His care for his customers goes beyond the sale and it does not go unnoticed! I will definitely be purchasing future vehicles from Al and would highly recommend him to anyone looking for a new or used vehicle.

Terry Zalud McKnight

The auto body/collision department staff were professional, thorough, informative, and considerate. My vehicle's damage repair was accomplished with excellent results. Although the damage, by some standards, would not have been considered "extensive", I had high expectations for the repairs that did need to be done, and I have not been disappointed with this experience. I found a minor "scuff" on the door handle upon final inspection, and I was offered a vehicle on-the-spot to drive while they repainted it. I was not able to take advantage of this offer at the time, but I have no doubt that when I return for this quick touch-up, it will be as professional as the rest of the work.

John Meinhardt

Good quality and great customer service

Justin Gordon

Jon at high point was great. I got a fair deal on a used truck and am very happy. The process took awhile but all in all very satisfied.

Sue Sims

Service you can trust and depend on. Awesome team. They always go out of the way to help.

Travis Sander

Excellent service

Ann Faulkner

I recently had body work done on my car there...I don't even normally write reviews but felt compelled to do so in this case because I feel that they went above and beyond my expectations. My car looked amazing and I highly recommend them!

Christopher Pelton

I have bought a few vehicles from Highpoint and I get all the service for them done there as well. I highly recommend them.

Jon Horstman

Super Friendly Excellent Sales parts service bodyshop all 5 star

Tara Cook

Cody was a great sales person and not pushy. I love my car and they took great care of me. Will definitely buy from HIGH point again!

Chris Wolfe

Auto body shop here did a superb job on the front end repair on my pickup after a deer strike. No hassle and quick repair highly recommend their services

Rich Hodock

My wife and I bought a used GMC Sierra Denali from our salesman Lincoln, and he was awesome, answered all our questions and made the buying process a breeze!!

Laura Hampel

Great service. Great people!

Dominique Ray

Haven't had my car very long, now I cannot even drive it because it's total junk. Should have know something wasn't right with these people from the start.

Rachel Therrian

Great service. I was only there for an oil change but my service person was very helpful and kind and accommodating

Jeff Grames

Awesome place to have work done reasonably

Jack Eling

Friendly and knowledgeable sale associates, no high pressure, just good service and information

Allen Heuker

Great service great people.highpoint will take care of you. I have been going there for years and always satisfied.

Honee Winship

Always get you in quickly. Great service! Great service manager he even searched for discounts before sending me to cash out!

Tricia Fraser

Don't treat paying customers well after purchase.

Dean Hill

Great place to buy a new or used car

Joe Thinks

Friendly and helpful staff. I would recommend for a new vehicle or body work done.

Cynthia Reed

Great people to work with. They go out of their way to get you exactly what you want.

Steve Carroll

Jon was excellent to work with. Buying my used truck was quick and simple and he never treated me like a typical salesman normally does. When I needed to have a minor warranty item fixed high point took care of the problem quickly and easily. I highly recommend doing business there.

Spencer Greenhill

My experience here is always good. Service sept always takes time to explain things to you.

ogal mercer12345678@yahoo.com

Took my 2003 dodge in the body shop the took the hood latch and the power steering cap off and the work needed to be done on the back of the truck.

Bobby Dennis

Always have nice cars n trucks just driving threw looking ..

Michelle Warczinsky

Highpoint was recommended to me from a family member. I went there knowing exactly what I was looking for, but I had some concerns. Greg Becker addressed my concerns and assisted with making the best decision for me. He was very open and honest about my questions and made it a great experience! I definitely recommend and will purchase from Highpoint Auto again!

Tammi Marvin

Our car broke down as we were leaving Cadillac at the end of a week of vacation. One call to Dave in the service department and a tow truck was on it's way to us. Once we arrived, he made sure we were ok after sitting on the side of the road and got to work assessing the problem. On a busy Friday afternoon, we expected to be looking for a hotel room, but Dave and his crew got us back on the road that afternoon and we couldn't be more pleased! Thanks so much!

Christine Davis

Josh is amazing to work with!! He made car buying easy. Very knowledgeable about the cars on the lot. Also extremely personable!!

Jeanette Voelker

Jon was very professional and honest when we were searching for our new vehicle. We never felt pressured during anytime while visiting the dealership. Our new (used) vehicle is perfect for us and I can’t thank Jon enough for his help!

Chris Pattee

Was treated very well while getting an oil change.

Becky mankus

We went to Highpoint knowing the exact vehicle we wanted. Clean car fax, one owner, 29, 953 miles, 2014 Nissan Murano. 1 week after purchase had power steering failure while driving on the highway. Didn’t hit anything, just failed. Spewing liquid underneath the car followed by burning smell. Not happy. UPDATE: After posting my dismay on google review, Highpoint immediately contacted me and worked quickly to resolve my power steering failure. They worked with my local mechanic and completely covered the repair bill. I have never before worked with a dealership who stood behind their vehicles post sale and without warranties. Thank you so much Highpoint, for setting an honorable standard.

sandy cole

Very nice place to get your car fixed and very nice people

Todd Bruce

I can't speak about sales, but all of the experiences (probably around 8-10 so far) I've had with the service department have been very, very good. I used to go to Marsh in Traverse City until they couldn't get me in for three weeks because of all their recalls, which as someone who had purchased 8 new vehicles from them over the years was completely unacceptable. I called Highpoint, they got me in the next day. Availability is always good, and all of the work they've done has fixed the problem the first time. Yes, it would be nice if the waiting area were a little nicer, but the people are friendly and professional I hope all my experiences continue to be so good.

John Miller

Fast and fantastic service.

Lawrence Mahlich

Very happy with all the service I've had.

Candace Fisher

We had purchased a new truck about a year ago, later I wanted to upgrade my Malibu to a LeCrosse. We purchased a 2012, during the walk around in the parking lot I didn't notice some damage to the left rear bumper. After completing the purchase and driving the car home we did what most people do with a new item. We did a complete view of the car and noticed the damage. My Husband called the salesman to notify him of the discovery. The salesman said to bring the car by and they would take a look at it, as this was in the Winter months and the weather was bad the car was stored in the garage until better weather. When we did take the car to the dealer my Husband was treated like a liar and that we had done the damage and tried to get them to fix it for free. This has put a sour taste in our mouths as to the way we were judged and treated. The fix to the car would have been a minimal cost and time to the dealership to keep a RETURNING customer happy it should have been a no brainer to customer appreciation and service confidence. Instead the service manager treated us like unethical people who where trying to take advantage.

Brenda HILLIARD

Kody Cooper and Jason Coppick went above and beyond for me today and I left Highpoint with my new car. I will send all my friends and family to Highpoint. Thank You for working so hard for me Kody and Jason you guys are the best

Brenda Warczinsky

We had a great experience with Highpoint Auto, our salesman Greg Becker was very knowledgeable and professional, he answered all of our questions and got us in the perfect GMC truck for our needs. Would highly recommend Highpoint and will definitely be going back when we need another vehicle. Thank You

robin nieman

Very courteous and professional.

STEPHANIE YONKMAN

Great customer service.

Kristy Penne

I've only been there once to get an estimate but the staff was very friendly and came highly recommended

Herb Jennings

We had a pretty good idea of what we wanted and Al did a terrific job of finding a great vehicle for us. He also was pretty sure that we would be satisfied and had us driving off the lot with our new car in a very short period of time. It was probably the quickest and most satisfying auto purchase we've ever had.

Angel Bosscher

Got my first brand new car from Highpoint Auto back in February. Love my GMC Terrain . Process was fast, easy, & they helped me shop around for the best car loan & interest rate . My credit wasn’t amazing so I was worried I wouldn’t meet the requirements needed however miracles do happen . Thank You Highpoint Auto !!

Gertrude Jordan

Good service

Nancy Hall

Best in service and very friendly

MrBurgandy25 .

Bought a CPO vehicle from Highpoint. The vehicle was not inspected to the standards, or at all that should be expected under GM's CPO program. There were multiple things wrong with the car that should have been caught under the CPO inspection. As well as we had to go back multiple times for both unsuccessful and successful attempts to get different issues resolved. After a few futile attempts to get the transmission issue fixed without any progress I realized the only way to get satisfaction was for them to buy the car back, or legal action. After looking over the CPO checklist for this vehicle it was apparent it wasn't done (falsification of documents pertinent to a binding contract [contract to buy car based on it being a CPO with proper inspection]), at first they couldn't find it, then it was given to me incomplete. The only bright spot on this whole thing was they did in fact buy the car back. Buyer beware, go over the CPO checklist if buying CPO from this dealership, and demand to see it. This was a rotten experience and from now on I will always ask for the CPO checklist if I ever buy CPO again. P.S. steer clear of the GM he's daddy's little boy who knows little about cars, customer service, or how to run a business. The few times I interacted with him he was immature while I as being polite and formal and was trying to intimidate me to leave his dealership. Heck, even the day we bought the car he laughed in my face when they didn't give the owners manual to me and tried to tell me to buy one myself.

Danielle Kregear

Great customer service!! These guys rock!!

Lora Bowman

Love Highpoint! Convenient, knowledgeable, respectful friendly atmosphere. They treat you well here and are up front about everything.

Dawn Heuker

Great place to buy a used truck. Sales people are not pushing you the minute you walk onto the lot, they give you time to look things over and give honest, helpful information. We have bought several autos from them, 5 stars every time!

Ruth Crowley

I was there to see my Grandson, Logan who works back in the body shop?

Dan B

Don't wast your time or money, Unfriendly service.

Don Aldrich

Professional. Great service. We take all of our company and personal vehicles here for service. I will not buy a new or used vehicle any place else.

Cliff Redes

Dave was very helpful and let us make our own decision on how far to go with repairs. Thanks. Service was quick.

Julie Seguin

Always fast and friendly service at Highpoint!!

Richard Mead

Highpoint made my auto buying experience amazing! Stress free financing and perfect communication. Shout out to Greg Becker and Lincoln VanDrie for the smooth sale!

Mark Galea

Great service and terrific personnel ...

Darlene Merritt

Great service and staff

Linda Hendrix

TY for great service

Jerry Nemeth

Very Polite and Professional Service!