Reviews of Fox Grand Traverse (Rent Cars)

3464 N. U.S. 31 South, Traverse City, MI 49684, United States

Average Rating:

DESCRIPTION

Here you have the feddbacks of people like you who are buying the services and products of Fox Grand Traverse (Rent Cars) in Michigan.

Currently this business receives a score of 4.2 out of 5 and that score has been based on 316 reviews.

You must have seen that it reaches an feddbacks average is good, and it is based on a very large number of scores, so we can be pretty sure that the score is very credible. If there are many people who bothered to value when they've done well with the service, is that it works.

You know that we don't usually stop to put feddbacks when they are positive and we usually do it only if we have had a problem or issue...

This Rent Cars corresponds to the category of Car dealer.

Where is Fox Grand Traverse?

REVIEWS OF Fox Grand Traverse IN Michigan

Sean Paul

I bought a 2016 Mini Cooper from them in Dec 2018 and had it shipped to Seattle. They claimed it had a 125-point inspection and reported no issues with the car. It only had 7K miles so I wasn't too concerned. On arrival the hatchback would not open. A week later we found the back passenger door doesn't lock automatically and the door trim looks messed up. Very disappointing. Two trips to the local Mini dealer within two weeks - luckily Mini is standing behind the car.

Robin

I love how everything is done "in house". Pick the car, finance, plates and tags, everything on-site. Makes car buying less intimidating when all questions can be answered in one place at one time.

Mike Smith

This is the worst service department I have used in the 40+ years I have been driving. This the second terrible experience we have had out of 2 tries. had a 7:30 appt and dropped off my car at 4:30 the previous day. I called at 1 to see when it would be ready as the service writer made a big deal about the time it needed to be there. The writer that answered said she would find the Mazda service person and call right back. No one called. I called them at 3 and was transferred to service twice with no answer. I called back and the receptionist walked over to make sure someone took my call. I then had to hold for the Mazda service person Brad to tell me that it had just been put on the lift. When I asked why he told me my appointment time was "not how it worked" and that they took care in the order they checked in. Of course there was no answer as to how there was anyone ahead of me since I checked in the previous afternoon. His attitude is clearly that I should feel privileged that he touched my car. When I was finally able to pick up the car they didn't have the paperwork done and the only thing I had asked someone to look at other than the recall was not done. Brad said no one had asked him to look even though it was written on the service order. He did not offer to look at it then even though it wouldn't have taken him 5 minutes. I will never buy or have a car services at Fox TC and tell everyone I know to stay away.

Scott Kenny

Fox Grand Traverse goes Above and Beyond all Expectations. Whether buying a New or Used Vehicle the Sales Team is at the Top of there Game. Making sure not only to listen to your needs and wants, but to make sure your buying experience is a pleasurable one. Fox Grand Traverse offers a wide range of financing and has an Excellent Service Department should the need arise. Fox Grand Traverse is #1 if you are considering purchasing a vehicle.

Shaw Stanley

Stopped there because I noticed something leaking from my truck. (Bummer eh?!) We noticed that the water tank was a little low. So, Tristen? (I think?) from the service department came out and put some water/antifreeze in my tank so I could at least get home as the dealership was closing soon. Hopefully a manager reads this and can recognize this good employee. Thanks again!

Don Collette

Great friendly service. On a 4 month RV trip we had an issue with our Ford Edge toad. Called and spoke with Mike Koorn on Friday. Told him we would be in Traverse City late Monday afternoon. Told us to bring the car in on Tuesday morning and they would look at it. They looked at it and found the problem and had it fixed in 2 hours. Mike made it a great experience. Thanks Mike.

Mary Mckinney

Fast friendly service

Angella Rizqallah

Horrible customer service. Made an appointment for my car then was told they couldn't work on it yet. Made the appointment 2 weeks prior. No return calls, didnt even look at the car for 3 days.EXTREMLY disappointed

Keith F

Spent 20 minutes on used lot. Had a couple cars in mind. Never saw a single sales person. Drove across town and bought a car same day at one of the other dealers.

Irene Hogan

No prior appointment needed for oil change and tire rotation. Short waiting time until service was performed. Large, clean waiting room with TV, coffee, water and comfortable chairs.

Aaron Spence

Marty was a great help

Josh Tracey

I worked with Gretchen Keith to buy my wife a new Explorer. She was a pleasure to work with. She did an outstanding job with answering all my questions. I can be very indecisive at times and when i came in I was not sure what i even wanted to buy. She helped assist me in picking out the right vehicle for my wife. everyone there was very friendly and made me feel at home. Everyone that walked by gave me a smile and asked how I was doing. i was very impressed with the customer service and will definitely be back again.

Dale Claudepierre

I took my Escape in for 3 recall items, and asked for an oil change while they had the vehicle. They fixed the recalled items and threw in the oil change at no charge - a surprise and delight! Great service and helpful service personnel.

Carol Wiggins

Great

Chris K.

Worst experience ever at an auto service shop! The Fox Grand Traverse Service Department disrespected me today in a way I will never forget. I will never be back. I have been a loyal customer of theirs for nearly 30 years as well. The labor prices were completely unreasonable on a simple routine maintenance procedure and apparently non-negotiable as well. I do not expect everything to be negotiable, however, use some common sense and be reasonable. Both a service representative and the service manager were involved and both knew of my situation/unhappiness yet did nothing to quell my frustration.

alan buell

We had a great experience. Dave the service advisor was very professional and attentive. Our only problem was with the Enterprise car that was provided for our use. It was filthy and the windows were so dirty that we could not see out of our rear view mirrors. The only reason I bother to mention this is because it is a safety issue.

Joshua W.

Tried to charge me $95 to tell me that I needed a $20 windshield washer pump that they installed after I specifically asked them not to. Car was there for a recall that was supposed to take a couple of hours and took almost 2 days.

JDCRAZY!

Never answer their phones and never get to you in a timely fashion if you request a call on their website.

george haas

Great selection of new and used cars

Elizabeth J Cieslik

Gretchen was a pleasure to deal with

Ryan Janis

Good atmosphere, no pressure selling. Ask for John Sealey. He find the right car for you with no B.S.

RW Admin

Great customer service! Kelly Trammel is awesome!

Coleman white

I brought my 2004 Acura rsx type s into the body shop for a dent that was on the passenger side quarterpanel. I couldn't be happier with the work that was done and they also fixed a small rust spot by the bumper since they had to take it off anyway. Highly recommended.

Denise Matteini

Got a great deal on a Edge, great trade in on my Explorer. Wonderful sales lady fast and efficient Very Happy!

Grant Nagel

Just purchased 2 used vehicles. Great service all the way around. Thank you John Seeley for making the entire process seamless and easy. Would reccomend fox motors to anyone looking for a vehicle.

John Brinkman

Bought a 2011 Infiniti G37 X from here. The staff was very friendly and not once did I feel like they were being pushy. I've had the car for about 4 months now and everything has been great other than one minor problem. I had a front passenger wheel bearing go bad after putting a little under 1000 miles on it. Made a call to Fox and they replaced it for free even though it wasn't covered by the warranty.

Robert Sika

Probably the worst dealership in TC. Over the years I have purchased or leased numerous vehicles from this dealership. After many issues and having to beg a salesman to return a call to make a sale. I have since worked with dealerships in GR. Loyalty means nothing to this dealership.

Christine Scharpenberg

They were amazing!

Bonnie James

They are great. Eric is the guy I talk to & he makes sure my car is kept in really great shape for a 2003. Thank you at Fox for your service.

Dale Inman

Added remote car starter to my Taurus. The Fox team did a great job and was able to finish the install in record time. Very helpful in the selection of which unit to install. Did not try and over sell the higher price unit. Over all great experience.

Joseph Sitko

Just dropped my truck off to have some repairs made and service. This is my 2nd interaction with this dealership and I am feeling great about my decision to go here!! Pam and Amy have been extremely helpful and accommodating!!

roby isaac

Had my daughters car towed there and was met by Pam Helsel, she went above and beyond to help us to make sure that we are taken care of. Very friendly and courteous ... highly recommended !! Great job Pam !!!!

Susan Odom

Purchased a used 2016 Flex from this fine dealership. The whole process went very well even though I presented them with a difficult situation. Cory Peterson was my sales consultant and I highly recommend him! Nice to know I can trust the folks at Fox Grand Traverse.

james fredrick

Watch out!! Lie on price! Sales manager is real piece of work! Buyer Beware!

Aubrie Parth

If you need a car, Gretchen Keith is your woman!! Just got done getting my 3rd car from her. Was so excited because I was able to order this one! Gretchen made it fun and not the least bit stressful. I've always gone back to her because she was the only salesperson to not give up on me when I was first searching for my dream car. I knew it would be hard to find. Everyone else from other dealerships dropped out and gave up on me in pretty much on the first try when they just tried to convince me to get something else. Gretchen never did. She offered ideas until she finally found it and got me behind the wheel of the car I wanted! Shes been my go to person since then!

Gary Carlson

When our vehicle required some body repair we contacted Fox Motors and had a great experience from start to finish. We quickly received a very detailed estimate, and the actual repair was completed to our total satisfaction. When we picked it up, our vehicle was not only repaired but had been thoroughly cleaned inside and out. We couldn't be happier with the service at Fox.

shawn antol

I purchased a 2018 Ford F150 from Fox Motors. Tyler S. (sales), Matt W. (financing), and Tristain C. (service) were honestly a pleasure to do business with. Very happy with their efforts, courtesy, and professionalism.

Douglas Hatfield

Great workmanship and service!! Fox Motors Collision Center has done body work on my BMW M6 and Mercedes SLK55 AMG. They do awesome work! Greg Smith and his team take customer service very seriously and do everything to make sure their customers are satisfied!! I highly recommend them if you need body work in the Traverse City area.

Ann E Skory

Excellent service on replacement of a tricky part. Service advisor Chris Weaver kept in close follow though with the work and letting me know of the happenings and the timetable. Always count on Chris. Also appreciate the timely transport service of Mike Messner when need to be dropped off and returned when car work completed. My second car through Fox and very much appreciate the care and service always by all people. Do count on it.

Patti Dunning

Very pleasant experience! Had the vehicle at the door ready for us to take a test drive. Did not try to high pressure us in any way. Answered all questions we had, covered a concern about a window ping to our satisfaction. A great experience, yes we have purchased the vehicle.

Nikki Wormell

I would love to give this place more... the service while buying my car was fantastic...unfortunately within 24 hrs of my purchase I established my rear entertainment system wasnt working. I notified my sales person and he got me set up to get it looked and since then its been nothing but excuses and BS. I bought my car in August and just last week theu finally said the part were ordered only to call back this week and dind out they were never really ordered.. I couldnt have been more angry.. still 3 mos after I bought my car and Ive gotten no where..super disappoint after the great service I received on the beginning.

Billy Litz

I have 2 vehicles from ford. A 2018 Fusion and a new to me 16 Explorer I recently bought from Fox. The service department I spoke to Steve and he was great with everything when my car was in there for service. The quick lube oil change could've been better. We had come in twice first time got told to come back another day and the second got told after they already started the oil change that they couldn't do a 10 minute tire rotation because they were short handed. Pretty bad excuse. But I called Matt the service manager and he was very professional and even had someone come and get the car to do the rotation since they said it couldn't be done in weeks when he got it in a day. If you are going to buy a used car Pete is the man to go to. I've never been a huge fan of salesman but he is the best salesman you can ask for. He goes over the top for his customers and was the best person there. He wont pressure you to buy a car or go over the top. When I get another used car hopefully Pete is still working there because I would buy from him again.

Linda FRANCOMB

We have purchased a couple of vehicles from Fox Grand Traverse in the past and have been satisfied. However, we were there a week ago and my husband was very interested in a used truck on the lot but he had questions about the 4WD making a noise. The salesman said he would have it checked out and get back with us the next day. Well, it's been a week and not one phone call or email. Very disappointed. We're looking elsewhere.

Joe Thiel

Purchased 3 cars here and buying 2 more now. If they dont have it in stock they will find it for you.

Jeffery Fox

Bought a truck on a trade in . Problems first day . Sales person who processed my paperwork said if I have any problems there is a 3 day return policy . What a lie it was

Theresa Weber

Always great service when purchasing a car. Chip Culbertson is your guy.

Jared Callahan

Traded in a car that quiet literally was falling apart... 1991 Oldsmobile Cutlass Supreme and drove off with a wonderful 2010 Jeep Grand Cherokee Laredo.. I can't thank these guys enough for having the ability to filter out from 40+ used vehicles down to 4 that I was comfortable with.. they worked fast and had it washed and ready to go with a full tank of fuel before I signed off. THANK YOU!! I can properly drive my son around safely now

Chris Walski

I came in to get a simple recall taken care of. The people were very friendly and fixed my truck fast.

Eva Oldman

Super Friendly staff & hassle free. Fox helped me purchase the perfect vehicle for my family. They were quick & professional from the day we stepped into Fox Grand Traverse to the time we drove off with our new car. Highly recommend this dealership to anyone.

Bruce and Jenny Johnson

My wife was traveling and the moon roof became stuck in an open position. She contacted the team at Fox and they got her F-150 in immediately, determined a part was broken and got the moon roof back in a closed position until she gets back home to Florida. Very appreciative of the attention she received. Thank You!! Bruce Johnson General Manager Key Scales Ford

Tammy Susewitz

Customer service is outstanding. From showroom to service, they value their customers every step of the way.

Doyle Miller

Short wait time, expedient service, friendly and professional staff. In a city with many excellent service facilities, the team at Fox Grand Traverse stands above the rest. They are truly exceptional.

Richard Holcombe

John Harding and Mary Beth went out of the way, quality customer service.

Noah DiLorenzo

I was up in this area for vacation when my engine blew. My car was towed here because it was the closest dealer. They quoted the job at 2 weeks, it ended up taking almost 2 months. On multiple occasions my service advisor assured me the car would be done by a certain date, and when that date came, I was told "it's looking like it'll be another week". That happened 2-3 times. When the vehicle finally was done, I had to make a 4 hour drive one way to pick it up. (My service advisor was well aware of the distance I would be driving home, we had multiple conversations regarding the fact that I live about 250 miles from the dealer). They never took the car on a test drive after replacing the engine, it only had 1 more mile on the odometer than it did when it was towed in. The new engine was making all kinds of rattling/grinding noises, so I had to take it to another dealer the day after I picked it up. They also charged me $160 for a battery that they never told me about until the day before I picked up the car. My service advisor said he was 'pretty sure' my dad authorized it, but he wasn't completely sure because 'that conversation was so long ago'. My dads name is not attached to the vehicle at all, the only conversation the two of them ever had was the day after my engine blew and my dad was asking the service advisor about getting me a rental car. Nothing more. (I was told by Ford customer service that they are refunding me the $160, but haven't heard from the dealer to find out how they are getting that money to me). Lastly, a gay pride sticker that was on the vehicle when it was towed there was missing when I got the car back, and the service manager said "so? That could've been anyone, your car was on our lot for two months. What do you really want me to do, buy you a new sticker?" So all in all this dealership gave me the worst experience, and a week after their 'repair', I'm still driving a rental car while another dealer looks over my car to figure out what Fox did incorrectly. Can't believe how awful my experience at this dealership has been.

Austin Ott

Do not deal with this business. Have had this car less than a year and already more trouble than it's worth. Of coure the expensive warranty I got for it didn't cover anything that is damaged. Tried to charge almost 700 to replace a rear coil spring when my normal shop got it done for just over $70. Also tried to charge over 2000 to replace a part that wasnt even the right part correlated to what was wrong and changed their story when confronted. Took me almost a month to get my car back with no work done seeing as they overcharge. Including paying them $130 just to look at the car i paid less than $400 for everything but still needs a new ecm. So am now paying for a car that cost me $10,000 that i can't drive safely. Will never deal with them again.

belanger una

Always helpful . they take care of my car

Dick Terpstra

I purchased my vehicle at another Fox dealership in Grand Rapids, and needed some routine maintenance while visiting Traverse City. These good folks made it easy to schedule service at a convenient time, and then had me on my way in record time! I would not hesitate to return.

Paula Davila

Impeccable service

R B

Outstanding service. We were in first thing in the morning and were taken care of immediately.

Kenneth Lamie Jr

Very professional and helpful salesteam and easy to talk too. Made sure I got something decent in my price range that would be a great investment and helped point out what vehicle would be great and kept me away from possible future high maintenance vehicles with high miles. Derek kept in mind the best possible vehicle in my price range and now I own a jeep that I love driving!. I'll definitely recommend others to buy from here.

michael novak

An excellent store, I bought my new navigator in the easiest of ways. Tyler is a professional and handled my deal flawlessly, that’s the way we ran our business and it’s nice to see that Fox believes in the old adage of “do it now” and talk later. I’ll definitely return Great support staff as well, the office manager was spot on, she forgot what most dealers know Cudos all the way I even had the oil changed on my king ranch without any fuss, just pull it in and relax Try Fox You will not be disappointed

Dave Cholger

Mehh... it could've been something better

Barb Meredith

I took my car in for two recall issues, and for my first oil change/tire rotation. I dropped off my car the evening before my appointment and was met by a very friendly, smiling staff member. My car was ready the next day when I expected, and my service advisor, Dave Cholger, introduced himself to me, shook my hand, and escorted me to the cashier, where I was told the service was free, including the oil change/tire rotation! Very friendly group, and very happy with the experience!

Kathy Conroy

Knowledgeable sales people. Efficient . Good selection of vehicles.

Corrine Nagel

John Seeley made buying a car easy, went above and beyond. Would buy from him again! Thank you John

John S

Very good please

Ryan Rittley

Great Customer Service!!! Was helped with issues that started the day after a purchase and they paid for the repairs. Now I am good to drive down the road.

Lori Malmstrom

Wonderful experience from the moment you walk through the door!

Billy H Rosa

Our experience was exceptional at Fox Grand Traverse. Our Sales Representative, Gretchen Keith treated us very well. She was very knowledgeable and very helpful in the purchase of our used Ford Explorer. She knew everything there was to know about our vehicle and explained everything very well. We would certainly use Fox Grand Traverse for any other purchases. Close friends of ours recommended Gretchen to us and that is why we chose her.

C S

First of all I know everyone is busy and sometimes unable to get to you in ten seconds but I work in customer service and have a lot of patience. Within the last two weeks I've tried to schedule a service appointment here and no one has contacted me back (also a couple months ago I tried to get in there with no response), I tried to use their convenient online service request form and no one will answer me. I get businesses are busy and definitely in the traverse city area. But when I can't get an appointment by emailing or calling there is a problem. Maybe the online shouldn't be offered at your location. I work in tc so that location is way more convenient. Instead I got in at the fox ford of cadillac location because the staff provides impeccable service and knows how to treat customers. I don't want anything from you guys but I really think you need to take a look at your appointment process in the service department. Side not I do like the service at the quick lube , usually a pretty quick process getting in their and that staff is very nice.

The Sassy Ginger

My experience starting out with this process was very good but went downhill quickly, my transmission went out on my vechile a month ago. I got the vechile in september and was told that because i didn't have a extended warranty , they really didn't have to do anything for me and was told they would look into it . I called back and I was insulted and was told I shouldn't be asking for a hand out in which i wasn't . It's really frustrating that i am paying on a loan that was not offered any sort of extra protection and now i am unable to drive it as I simply can't afford to repair it at the moment. As a single parent I am now reliant on the busing system which isn't a big deal but the fact that i was treated like dirt on the bottom of a shoe is just sad especially since I came in really humbled and respectful.

SCOTT HILLS

Pretty streamlined purchase experience. I didn't spend all day buying a vehicle, which has happened at other dealerships.

JEssica KEllet

We spend 48,000 on a truck there. After that anytime we called for service they gave us the run around. First they told us they would get a replacement mirror for a plastic piece that fell off. This started in August. Mike Koorn told us that he would order the piece. We never received a call back to tell us it was in and when we called it was never ordered. We then finally got an appointment to take it in and get an oil change and new mirror. This is now December by the time we got a hold of someone to get it in. Then after a few days of them having it they ordered the wrong mirror. In the mean time we have been calling the warranty division where a guy named Matt “forgot “ to call me back and a the female on the warranty division answering machine has yet to call us back after leaving her two messages with questions about our warranty. We then stopped in there and spoke with a guy who drove it for an appraisal...we waited almost an hour to meet with him and then he told us he would run the numbers and ca is back. We have never heard from him again. That was three months ago.Last we had customer service tell us they would Give us a free oil change after we have been through so much....just to call us today and tell us they are charging us for the oil change. We have bought a lot of vehicles in our 40 years and never have we been treated this way. We never complain about anything but I know when I go to work I have to do my job or I would get fired. I am having a hard time understanding what is going on in this place but it’s not customer service.

Moira Hall

Love this dealership and my salesman, Chip Culbertson?

Mr. Favorable

Great service and nice employees.

Trese Dolores

These folks were wonderful to work with. The salesman took a lot of time with us, and even stayed after closing to show us how to use all of the technological gadgets on our new Ford Escape. They made it very easy to do a sale, a trade in, and financing all in a couple of hours. We were very pleased and had a great experience.

marta andersen

Everyone from Brandon in the Quick Lube section, to the man who changed my summer tires to my winter tires was very good. (Sorry, I didn't get his name) I also want to thank John Brorby the Sales Consultant that Leased a 2016 Escape to my daughter on the 23rd of Oct. He was polite, patient and answered all of her questions. He wasn't pushy and for her first car it made the experience quite nice.

david mathia

Great service and professionalism as usual. """""

David M

Had collision work done to my pickup and am so happy with the results. They even provided me with an awesome detail job, at no cost to me. Best service ive had in a long time.

Sandy Yard

The inventory was good, the parking lot was clean & a young salesperson held the door open for us and his customer on the way in. We looked at five vehicles and that one sales person came and asked if we needed assistance!!! We sat in them opened all the doors and looked seriously to see if my packages for my job would fit in the rear.

Robert Vaughn

Good people good job well done

Richard Kay

I have always had good experiences at Fox. Two weeks ago I got new tires on my wife's Edge and Jerry had it done in a very short time and the price was less than originally expected. Yesterday I got my oil changed in my F150 and that always goes well. Very courteous and knowledgeable employees and usually I deal with the same people each time I go there.

Matt Bourdo

Chris and Natalie always work to quickly get my car in when things go south. I wish my Escape was as reliable as the Fox Morors customer service people. Thanks guys.

Michael Soukup

Nate our salesperson and Corey our finance person were great. We live in Livonia and they helped us purchase the car from afar and even drove the car down to us. I looked for a month at used cars and was sick of pushy sales people. Nate was honest and upfront. Go see these guys or even look online they were a great help.

Nico Simone

Fox Ford Put My Life in Danger! I was told the rear drum brakes were long overdue and they were locked up. Upon receiving the truck back after being told it only needed new drums, pads and rear hardware, it still didn't seem to be quite right. However, I was assured after bringing it back again that things were fine, and the play in the brake pedal was fine; I was told even the mechanic working on my truck owns a similar one and that's how it is supposed to be. I took his word and drove the truck in that state for the duration of the summer in my trips between MI and NY. Upon my return to Traverse City this autumn, the brakes began to make noises I went to another shop to have them checked out. They checked the rear brakes and found loose parts inside the drum, and that the rear brakes aren't quite right, hence the rapid wear of the front brakes. I told them to leave the back untouched against their recommendation as I wanted to see how Fox Ford would handle this, and upon my arrival I was assured that everything would be covered as it seemed impossible to wear through a set of drum brakes in less than a year. Fox Ford replaced the rear brakes again, and it still seemed off. At this point, I returned to shop #2 where they found that the rear brakes were replaced, but were not connected. Meaning that for the period of time between the two visits, approximately a week, I was driving a car without rear brakes, and Fox Ford put my life in danger. This is completely unacceptable, and for that reason I will likely never frequent Fox Motors again. I don't understand how it can be forgotten to hook up the brakes, and how the vehicle wasn't test drove to confirm this prior to me reviving my truck back from the dealership. DO NOT TRUST THEIR WORK!

Cindy Allen

We traded in a well cared for Mustang for a later model on the used car lot. The Sales Assistant, Zak, was very helpful and efficient in working with us to complete the sale. The terms were very fair. He is also getting us a replacement key for the one that was lost. Thanks.

Keenan Goodwin

I had the best experience this past Monday! Rob came right up to me, with a very friendly presence and a firm handshake. He’s like no other salesman I’ve worked with before, and for that I will be a returning customer. The whole experience was exceptional, and I couldn’t be more happy. Thank you Rob, and the rest of the Fox Grand Traverse family!

Michael McCahill

I went in to get an oil change yesterday and waited for a good hour while they let three cars that got there well after me in first. I went in to talk to nick the quick lube advisor and he didn't really have much to say or even acknowledge the fact that they let these three others cars in before me. He just said "some cars take longer than others to change the oil" I understand that! That wasn't what I was talking about. I was talking about the three other cars you let in before me while I had been in line well before them! Normally have a great experience at FOX but this one left a sour taste in my mouth not going back to this store again!!!

Susan Schmitz

My husband and I recently needed to replace our old truck. We stopped in Fox and met with Zak Miller. We wanted something a year or two old, but were unsure what kind. Zak was extremely patient while we test drove various models. Once we found what model we wanted, he tracked down several that might meet our needs. Nothing seemed to faze him---he was always kind and patient. This was the first vehicle we have EVER purchased where we left the dealership feeling we got a great car at a great price. They even gave us more than we had anticipated for our old beloved truck. The whole experience was far above what we were used to in the past from other dealers. Every step of the process went smoothly. We are VERY pleased.

Beth Grumley

After a recent trip to New Mexico, I REALLY needed an oil change! I was really happy when I heard the radio ad for The Works. I had not thought about the tires! So the rotation was in order as well. Quick, friendly service. Really appreciate consistent service!

Steven Emerson

Great service and easy process. Peter Hayes and Daniel Mc Cormick Jr did a great job taking care of us and Sue Perry handled everything quick and explained everything in detail. First class organization from sales, to business and service.

J. Andrew Elliott

Very nice and clean service environment. I had a vehicle repaired here and I had great communications with the staff. Dave especially. Thanks Dave!

Felipe Martinez

Thanks for the opportunity to thank all of the Ford personnel at Fox. The service department is always been helpful and attentive to my warranty issues which have been taken care of. They are friendly and respectful with a very high concern towards the customers concerns,

Jon Kuznicki

Purchased three vehicles from Marty at Grand Traverse Auto/Fox over the years. The buying process has been great- all involved were knowledgeable and transparent. While I don’t have experience with the service department, my grandparents have (who didn’t buy their car in Michigan), and Fox has treated them very well.

Mary Ellen Brown

We had our 2008 Taurus X serviced - some major work including tires and brakes- recently. The crew did an outstanding job. Thank you Steve Gloshen for overseeing the work, we really appreciate it.

Chelsea Fox

DO NOT BUY FROM HERE!!!! DO NOT BUY FROM HERE! ABSOLUTELY Terrible experience! THERE IS NO 3 DAY RETURN PERIOD! It is a LIE! Got a used truck with many issues, and they WILL NOT let us return it. They screw you over big time, with false claims of a 3 day return if you’re not satisfied with “no questions asked” . WORST dealership and customer service ever!!

Kim Edward-Archer

Helpful, friendly staff. We are very satisfied with our purchase, and highly recommend them.

Sharon Foster

I leased a 2012 Fusion July 2012 and was very pleased with the service I received at Fox Motors. Fom the sales staff, finance and service department. Everyone was very friendly at the dealership. The best part was the great deal I got! I love my Fusion.

Robert Oleson

Came in for regular maintenance service on wife's lease Escape. Very polite, professional and timely for what they did.

Robert Girvan

Attention given to me by everyone in the dealership, especially Tyler. There was not a time during the process of turning in my old lease to setting me up in the new lease that all Fox associates made curtain I was taken care of.

Joshua Johnson

I own a 2014 Explorer Police Interceptor Utility and received a recall (17B25) in the mail. I set up my appointment with service to get it fixed along with one other recall (toe linkage) on the vehicle. I took my PIU in on Monday and was told it would be done Wednesday, Thursday or Friday at the latest. No call from them on any of them days. I had to call them on Friday to see what was going on with my vehicle. Tristan told me that they had fixed the second recall but I needed to make another apt with the body shop for the 17B25 because welding needed to be done and the service department couldn’t do that. Then I was also told that the 17B25 recall involved ~16 parts that needed to be ordered and that only 1 of the parts came in and the other 15 went to other dealerships. So now it’s been a month and a half and neither the service department OR body shop has gotten ahold of me. I called on Dec 24th to see what was going on. I was told by Pam (body shop manager) that I would get a call on December 26th with an update. Well, it’s the 26th and no call from them. It’s been about two months from when I first took it in and my recall still has not been fixed. I’m a reasonable person but this is just unacceptable. Fox motors needs to make this right. The recall 17B25 is about carbon monoxide leaking into the cabin of the vehicle.

Toni Mckeller

Wonderful experience. The shuttle drivers they gave me rides to places between having to wait for hours for the recalls I've had on my car were wonderful!

SeniorKTM962 C

Drove 2.5 hours one way to look at a "beater" truck that passed all the 'safety checks" because "otherwise it wouldn't be on our lot". Have purchased other low dollar cars at Fox and a New Car. Never had to worry about mechanical on the used cars. This truck had no ABS and the front end shook like crazy when you hit the brake hard. I know it was old and had some rust but doesn't safety check include a completely working braking system. "We can't do anything else on the truck" is what I was told. No sorry we didn't tell you about the brakes, etc... etc... WORST FOX EXPERIENCE EVER and this would have been my fifth FOX car.

toofakind414 .

From the receptionist all the way to the loan person...everyone was extremely helpful. The are great to work with.

Kaylee Pyke

Worst experience ever. Bought a car from here and not even 2 days later had to put $1,000 into it. Tried to call the manager back for almost 2 weeks about being dishonest what was wrong with the car, and now 6 months later he has never returned our call. They screwed us over big time, I will never go there again!

ignited fredbear

Worst customer service experience I've ever had. This location's service center is an absolute nightmare. Their lack of communication and lack of concern for customers created an enormous waste of time and money for my family. The manager was completely dishonest, said he would fix the situation that they caused and then blew us off completely. If you want quality service don't go to this location, the only one I'll trust now is the one in Cadillac.

Trevor Miller

Easily the worst experience i have ever had at a dealership. Scheduled an appointment to look at a used truck, and found out they are very good at taking pictures and hiding problems. Vehicle wasn’t what i expected however i thought i could look past the cosmetic issues i didn’t know about and took it for a test drive. i left the parking lot, made it about two miles and tried to make a right turn to find out the turn signal didn’t work and almost got rear ended. About a mile later i tried the AC, it didn’t work, tried the heated seats and they didn’t work so i figured that was enough and went back to the dealership. I Pulled in and trying to find a spot and had to back up because i didn’t see it and the transmission didn’t have reverse. so after messing with it for a minute because i didn’t wanna block in anyone i finally got it to go in reverse and went to pull forward into the spot and the truck died. So i went in and told them what happens and the salesmen went to his boss for a few minutes and came back and told me all they could do was take a few hundred dollars off the price. What a joke, very clear they don’t care about quality or their customers. That vehicle should have never been on the lot.

Ricki Fox

Will be picking up my new car tomorrow from this excellent dealership. Joey and Chris P are wonderful to work with and I couldn't say enough great things about them! Traverse City and northern Michigan are lucky to have such a first class organization!!

Kathleen Bendickson

Stopped for my regular oil change. Quick service, friendly staff and great prices. I used to hate oil changes until I started going to Fox Grand Traverse.

judy Stachnik

Took my truck there on a Tuesday morning. No rentals available. No calls updating how long they would have my truck Had to rent a car to get back and forth to work for two days . Picked up truck on Thursday night and what was suppose to be fixed wasn’t except maybe the volume button on the steering wheel!! And they need to order the back window, which is fine!! But the bang in the rear end of the truck when shifting from first to second gear still happens .. pretty sure it’s the transmission. Which there was a recall on this...and the passenger window still does not work!!! Not sure what they did for 3 days??? Is it because I purchased the extra warranty they offered when I bought the truck? Bumper to bumper, electrical, the works..except “normal wear” . but they offered to change fluids and brakes etc... which would be over $1000.00 out of pocket cost! So disappointed.

Rebecca Putnam-Alstergren

Zak and Joe are awesome thank you so much for helping this out of Towner feel comfortable. Didn't get the vehicle we wanted but we're put into something safer than our current vehicle.

Kirke Gorsuch

Fast friendly efficient. Clean nice waiting area with free WiFi.

Taylor Bebow

I have purchased my used Ford Flex from here and they were so helpful and kind, not pushy! I now get my oil changed there and the service is always fast and friendly. It has almost been 2 years of continuous service with Fox.

Kelley Churchill

We will be repeat customers. Great service and fair.

Wes Potts

WOW!!! If I could give this place 6 stars I would, as a pre-owned salesman Downstate myself I am impressed by the 2 pre-owned vehicles I have purchased from here, Pete Hayes got me into the truck of my dreams without pushing me on my third purchase from here. I wanted only information and I got a great trade in value on my car and left happy with my brand new F-150! Thanks to all of the friendly staff here, I LOVE my truck!!!!

Ed Worm

Great service. Works to get you taken care off as quick as possible.

patsy sheldon

Always good service

Debra Schuelke

I'm very pleased with the service I got from Nick Burene on purchasing my car.. Also Marybeth in financing made it affordable for me very pleased all the way around.

Jen Gray

Quick quality friendly service!!

Dave Smith

John Sealy was a fantastic sales person. Made me an my daughter feel really happy for the car we choose to purchase.. Thank you John...

bren oneil

Made an appointment to test drive a vehicle when I got there the salesman John I was told to ask for by Kristy who made my appt for me wasn't there so I had to wait for him to get there. When he got there he didn't seem to know which car I was scheduled to test drive so I told him. When he went to get the car he returned to me to let me know that the car was already out on a test drive and was not going to be back for 3 hours and if I wanted to come back I could or he could call me and let me know if the vehicle was still available. I live 45 minutes away and drove in just for this vehicle. I've been looking for 8 months for this type of vehicle with low miles in my price range and was excited that I finally found it only to be disappointed. I didn't need an apology for poor customer service I received, I needed the vehicle that was suppose to be there for me to test drive and potentially purchase.

P.J. Harte

They take good care of their customers.

Kieron Lake

I asked about a price for an oil change on a Range Rover. Has a Jaguar engine from when Ford owned that marque. Blunt response was “no idea”. I was happy to wait for a few weeks, or to get any other local recommendations. Same response: “no idea”. One star for lack of effort. Not rude or anything, and they may well do routine stuff better (I don’t know) but disappointing nonetheless. Will head over to Serra.

kate d

I would recommend Fox for service, but not for buying a new car. After owning Fords for 30 years, I now own a foreign made AWD electric sedan. Ford and the "other 2" refuse to get going with clean air initiatives and electric vehicle lineups, offering only a couple electric cars each. How can they expect much in sales when there is no selection? As usual, foreign companies are way ahead of them. I was dedicated to US made for years and years, but not any more...the environment is more important to me.

Dispatch 1234

Over all good it was great to see Tyler the young man who sold me the car. Service department was good and we all learned something more about my car..

Tara Bea

Great experience. 1 yr warranty and free oil changes on my used car.

tony charles

Great sales and service

Troy and Jessica

We recently needed a belt replaced on an older car and made an appointment with them. They discovered they weren't able to fix the problem because they didn't have the right tools, but they handled the situation amazingly. They took it to another dealer to get it fixed, and covered all costs above the original estimate. I was super impressed with their integrity and will return. Even tho the situation was unexpected and a little frustrating for both them and me, I really feel that they did their best and were very compassionate and humble. I specifically worked with Chris as a contact, and can't say enough good things about him. I was very impressed. Thank you Chris and the service department for taking such good care of us and honoring your estimate. I have never had that happen before!

robin nieman

Great place to buy a vehicle. Kevin very nice and professional. The other sales persons are very good and will help you pick out the right vehicle for your needs.

ken semproch

My service appointments are always right on time and Dave, my service advisor is exceptional to work with. He is always very professional and keeps me posted as soon as he gets information on status of my vehicle. A nice lounge with coffee and snacks, work tables and wireless internet make this a very pleasing place to be if you are waiting to have your vehicle serviced. Shuttle service is always very prompt if you need to leave our vehicle their for an extended period.

Nancy Grote

Purchasing a new car at Fox Ford was a pleasant experience. The sales person was knowledgeable of the product and the buying process.

Saoheng Young

Go see John Seeley. He was fantastic. He made my sales process incredibly fast. Sue did my paperwork. She was wonderful. Don't shop anywhere else. Fox Grand Traverse does it right.

Shadow 127

I took my car in for a ball-joint recall after the part had broken. They not only repaired the part, but replaced all associated suspension and replaced all damaged body panels resulting from the failure. The customer service was really above and beyond the whole time! Fox Grand Traverse will be my first choice for any needs to come!

Peggy Leggett

I always go here to get my oil changed & anything g my truck needs. The service has always been very good. There's a gentleman there that's a great mechanic, John.

Kaitlyn Bush

My boyfriend and I recently purchased a used Jeep Wrangler from Fox and our overall experience has been incredibly disappointing. Only 2 days after driving our Jeep off the lot we found multiple issues with it, the biggest issue being that occasionally the Jeep wouldn't start. We had to jump start it multiple times and brought it in for service right away. We were given a rental and have been trying to keep updated on the progress the Jeep has made, we've been told a wide variety of possibilities without any sort of outcome. It has now been in the service center for over a week, the only answer we have gotten is "we can't figure it out" I've driven the rental more than I've been able to drive my own Jeep, we're still waiting for a solid answer and at this point if we could, we would return the vehicle and go to a different dealership. This entire ordeal has been a massive headache for the both of us, and days after the excitement of purchasing the vehicle we have wanted for years this is what happened.

Jane Zlojutro

Just took delivery of my new MKC. Everyone from service, financing to sales was truly professional and outstanding to work with. I would never go to another dealership ever! Can’t say enough good things about them!

steve rubinas

The lack of communication from the service department at Fox Motors is almost unbelievable. In the month, (2/5/18-today) that they have had my vehicle, I have received a total of 3 phone calls from their service team and those were in the first 3 days. Since that point, I have initiated all communication and I have experienced more excuses than solutions. I will be happy when I never have to do business with them again. There are a ton of great locally owned service garages in the area and I urge my Traverse City neighbors to look elsewhere to service their vehicles. Why can't I give zero stars?

Nice Seller

Not happy with the experience at this place.

John Pisha

I brought my wife's 2009 Mini Cooper S Convertible in for service. Although they are not a Mini Cooper Dealer, Matt & the entire Service Department Team at BMW of Traverse City took care of all the maintenance items due, scoped & inspected the car for wear-related issues, and detail-level washed it. The Service Team at this Dealership is awesome !

Jennifer Lawrence

My tires were changed and oil was changed in a timely manner. Everyone was friendly and helpful. This service experience was the best one I have had. Hopefully all future appointments will go as well. I also appreciate the off season tire storage.

Kristin Jackson

We had a low pressure warning light and needed to get it checked out before a long drive home to Florida - and we were taken care of within minutes, tires checked and inflated to spec, system recalibrated and we were on our way! Fast and friendly help in an efficient manner, impressive service department - I'd highly recommend this Ford dealership. :)

Nick Bean

I was referred to Gretchen in sales. I purchased my truck two months ago and I haven't had a single issue. Very happy with this dealership and their customer service. They even delivered the vehicle to me in Grand Rapids. Their driver was very punctual and professional. He met me at work and we signed the paperwork. A big thanks to Gretchen and the rest of the team at Fox Grand Traverse!

Rachel Haner

Zac Miller has awful customer service. I paid cash for a used car in March and while we were there he was very inattentive and disconnected. THEY SOLD ME A CAR WITHOUT THE PERVIOUS OWNER SIGNING OFF ON THE TITLE. It took them 2 months to get my title to me and to get my plates. I had my battery die a few weeks ago and it locked my radio. I sent Zac Miller a email asking for the code, providing the serial number and didnt get an answer for a week. I emailed again and still nothing. The dealership itself is wonderful. But I would refuse to ever to business with Zac Miller ever again.

Deb Homan

Chip Culbertson helped with synchronizing my phone with my car. He was awesome

Maddie Andrews

Free coffee and knowledgeable staff

Jared Anderson

Professional and nice employees. However, to get my car diagnosed they wanted to charge $130 just to see whats wrong with it.

B J

Came out to a flat the first day of a week long vacation. Drove from Glen Arbor to Traverse to get a plug at Belle Tire. Belle Tire told me it would be 3 hours so I went to Fox's service department. They were nice, and offered to get it done right away so I could go back to my vacation. If I lived in the area I would be buying my next vehicle from here.

mofun5108 .

I brought in my car for a safety recall and received wonderful service. Eric scheduled an appointment for the next day, met me when I dropped off and picked up the car, and provided quick shuttle service so I could get back to work. The shuttle driver, Bruce, was very pleasant and a great conversationalist. My car was vacuumed and washed when I picked it up. Thank you, you made my day and I will be back!

Jeffrey Baynton

Recently took a car in on a thursday having issues related to a couple technical service bulletins. Fox got the car in the next the day and fixed one of the tsb's. I ordered a part from fox required for the repairs days prior to taking the car in. The part had been lost and had to be reordered and was told the part would be in on saturday and the car would be fixed when it got in. The whole time fox had been very hard to got ahold of. Between getting transferred to the service department and no one answering a phone and getting transferred to fox bmw. (another location entirely) After not being able to get ahold of anyone via phone I stopped in after work. After waiting in the lobby for 30 minutes for someone to walk in I am told the part won't arrive till Monday. Monday comes around no one is answering the phone. Stop in after work. Car isn't done and part won't be in till Tuesday. After many calls on Tuesday and a lot of transferring of phone calls I am told the part was in and they started working on the car. I stop in to fox after work to see what's going on with the car. The car isn't all set when I arrive. I go to pay the bill and ask if there is anything they can do to help me out with the hassle I went through. I am told by the cashier that the service manager isn't available till the next day. (Wednesday) I refused to pay the bill till i could speak with the service manager. At that point they grab someone of more authority. (assuming the store manager) she brings me the service manager. he asks me what he can do to make things right. I tell him a reasonable adjusted price. at this point he tells me there is nothing he can do. I again refused to pay my bill at which point he claims he will see me in court.

Zachariah Phillips

Sales and service were excellent. Just bought a new Explorer that had an issue, staff was very patient and worked with me efficiently to get it resolved. Big thanks to all parties involved with the issue on our vehicle.

Terrie Boals

Got a great deal on a used car

Wayne Kotila

I recently brought my older Ford F150 in with a problem. Jim Jefferys at the service desk was excellent. He asked the right questions for the maintenance personnel to determine what was wrong. The repairs were completed very timely and everyone I was in contact with was very friendly and extremely customer service oriented. I would recommend the Fox Grand Traverse Service Department to anyone. What a great group of people.

Samantha Balk

There was no pressure whatsoever to purchase. I had misgivings about the vehicle due to a weird, stuttering start the first time we started the car, and Kristin was very supportive of making sure all of my fears were alleviated without making me feel like I had to commit to buying it. I also LOVED being able to take the vehicle home, and got to do so without feeling like taking it home was my commitment to purchase. All in all, it was a very relaxed atmosphere, which to me is more professional than pushy sales, as it says to me that you have confidence in your vehicles and their ability to sell themselves without bullying me into it.

Michael Wills

Exceptional customer service, great used car prices. Loved my experience with Matt Keller. He went out of his way to help

Scott Steiner

We just purchased 4 new tires from the service department. WOW. Great price, great service. I wasn't looking forward to spending a Saturday morning purchasing tires but it was actually kind of fun. Thanks!!!!

Don MacIntyre

Trying to get vehicles in for service is harder than it needs to be. Appointments are "lost", maintenance takes far longer than promised and there is a distinct impression that because the vehicles were not bought at the dealership, maintenance can be put on a lower priority. Phone calls are not returned, messages not acknowledged, and no one knows why.

Caleb Pero

Was very pleased with the job that was done for my F-150. I needed new tires and they were special order. Gerry did a good job taking care of the work that needed to be done. Service was exemplary. I will be going back.

DALE DUMBRILLE

Fantastic job!! Quick and easy, and I was driving a Dodge.. they are awesome!!

Business Hours of Fox Grand Traverse in Michigan

SUNDAY
CLOSED
MONDAY
8:30AM–7PM
TUESDAY
8:30AM–6PM
WEDNESDAY
8:30AM–6PM
THURSDAY
8:30AM–7PM
FRIDAY
8:30AM–6PM
SATURDAY
9AM–4PM

PHONE & WEBPAGE

Fox Grand Traverse en Michigan
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