Reviews of Fox Ford of Cadillac (Rent Cars)

Rick Hill

Awesome service department!

Larry Bouza

I recently had some service work done at Fox of Cadillac and Debra in service is an angel. She went above and beyond to get my car in and fixed in a timely manner. I had a window regulator go out and my window wouldn't work and was stuck down (in twenty degree weather). She took it in immediately and had it temporarily fixed until the parts were in. This was on Wednesday before Thanksgiving and bright and early Friday morning she had the part, picked up my car, because I wasn't able to close my business and go there, and had it back to me that afternoon. I have to give the Fox team a big thanks for their service and kindness in taking care of me and for going beyond the norm. It's nice to see a business that wants to take care of their customers no matter what it takes. I would recommend to anyone, to take their car to Fox for repairs and to meet Debra. She is a great asset to the company.

james alvarado

Very nice people.

Chaz Forshee

Was in need of a good car they helped me pick the perfect one that I needed

Sandra Morin

Very friendly,fast sevrice on something.

adventure rhoades

Nice selection of trucks. Nice they leave unlocked to browse. Please don't abuse. Sales I have talked with were not pushy.

Julia Kline

Free WiFi

Walli Soles

Quick and easy. Just needed codes reset.

george haas

Friendly service

Ron Urbanavage

Fox Motors makes it very easy to do business with. They truly care about the customers needs. Thank you!

Denise Matteini

Big dealership and service dept.Helpful sales people.

Deanna Marie

Helpful, friendly and professional sales rep Earl. We decided to go with Ford again rather than switching to Chevy or Dodge.

Donna Ostrander

We had a no hassle, fantastic experience with Fox Ford of Cadillac. Our salesman, Earl Holzhaus, was the absolute best sales person we have ever dealt with - and we’ve purchased many, many vehicles. He is now our go to person for any car sale. We highly recommend and will be back!

Nick Assenmacher

Great staff, very friendly. Had an issue with my F-150 and it ended up being a recall. They took it right back and repaired my rear diff in 2 hours and had me back on the road. Technician Matt did a great job and had it done with a timely manner. will definitely do business with again.

Roman K

Just bought a 2017 Tacoma from these guys, Donovan was a pleasure to work with, he found the car i wanted and the process was smooth and painless. No hidden fees or BS. Lots of great perks come with getting a car here, like free towing for life within 25 miles of the dealer.

Larry Richardson

It was great dealing with Chris Payne. Nice salesman with no pressure at all!. He new his products and got us a very good price on a used Ford F-150.

evelyn hunter

The service department is top notch. I've been in other Ford service departments and this is the only one who listened to EVERYTHING i said was an issue with my vehicle and is currently addressing those issues. I've been very sick and they work with me..... thank you Ford service dept. At Fox Ford in Cadillac. I appreciate your help and kindness.

Wayland Bugg

Before a road trip took our 2009 F150 here for an alignment, tire rotation, and transmission service. They had to replace front coil springs for alignment. After getting truck back, and starting road trip, grinding noises were coming from the front end. Little bit of Google and found the issue was related to 4x4 hubs. Looking around under the truck found the double vacuum line going to hub actuator was left disconnected. Reconnected but the noise was still present. When we got back Fox took another look, couldn't find any other problems, said the grinding/hub failure wasn't a result of the disconnected vacuum line, but a just coincidence. Asked them to throw a zip tie on that same line that had been broken to keep it away from moving parts and they didn't even do that. Hey what about all the resulting damage of driving the truck 500 miles with a disconnected vacuum line sucking up junk and the hubs trying to engage at highway speed while in two wheel drive? Didn't even get into that with them. Dealt with Matt.

Carol Talaga

Brought my car in for a recall ...car was ready within an hour of arrival. Everyone very nice and loved the showroom...great experience

Kurt Tondreau

They went out there way to try to find me the right truck for me. Didn't end up buying one from them but would recommend them.

Linda Freeman

Great service department. Everyone is friendly and very helpful. I regularly take both of my vehicles here for routine maintenance. And when an emergency arises, they fixed my car fast and efficiently.

Patti Dunning

Too inclined to try to get you to purchase a newcarbwhen you are looking for new! Seemed to ignore what I said was my bottom line by at least $5,000.00.

Lona Miller

Have had times when I was told they would check on something and call me back but they don't. Have had some issues but they are very friendly when I call or stop in. Ron is great when I need answers. Thank you Ron.

Elizabeth Smith

DON’T BUY A USED CAR! My father bought a new Ford 250, loved his salesman Earl Holzhaus, so when we needed to buy a vehicle for our daughter graduating from college to hold her over for a couple of years, we decided to buy from a dealer thinking it would be a safer bet. WOW we were wrong! Lasted 3 months before the timing chain went, had to take it to a dealership to have that replaced in Virginia where she was finishing up an internship for CMU, only to have her make it half way home and the alternator went. Arrived home and we had 24 hours to get her packed to drive to Colorado for her first job. Radiator started leaking, had this replaced there and was told it had been patched previously. Another couple of months and now leaking oil, dealer in Colorado felt the engine needed replaced and the mounts were to rusted. Husband had to fly to Colorado to drive the vehicle home, took it back to Fox Motor for them to evaluate it back on October 7th. Mike Vaillancourt said they would inspect it as a courtesy, after waiting 6 weeks we had to call to see what was happening, another two weeks later and Mike states it has an oil leak and the engine lights on – SERIOUSLY. He then states he could have them look at what it would cost to fix - HELL NO... we will never buy another vehicle from a FOX FORD anywhere with the quality of service we received with all these issues. Realize it's a used vehicle and things go wrong but the maintenance dept did not do their job initially and the management afterwards did not try to help us, unless you want to call this "free inspection" helping. Besides how hard Earl Holzhaus tried to help there is nothing redeeming about FOX MOTOR. Earl helped us find a person to drive the vehicle to a repair shop in Welston, (Welston Lube and Repair) who diagnosed it within 24 hours. We can only hope Earl finds a more ethical dealer to work with for we would love to buy our vehicles with him – just not with FOX MOTORS.

fav fan

Awesome, on time, job done and away we went. great service dept, could not have made it any better

Denny Douglas

In and out in less than an hour....Not normal at a dealership.

Evan Burgle

Be prepared to get taken for money and time. Oh, and they will most certainly take advantage of EVERYONE with little knowledge all the while not fixing the problem you've brought the vehicle in for. Incompetent and just plain immoral

Alan W

Went above and beyond

Gordon Kimbel

Very good.

John Meinhardt

Treated decent when they're

Sara Haskin

My hatch on my Mariner suddenly stopped opening... the folks at Fox had my part the very next morning and my vehicle as fixed and back in my hands within 4 hours. They even washed it! Super impressed with these folks... Love Fox Ford Service in Cadillac!!!

C S

I have had nothing but the best service from the service department. The lady right at the front desk Deb is absolutely amazing she is very personable and always makes sure you understand what is going on with your vehicle. I have had a lot of work done here and every time they are amazing , they get things done in a timely manner and warranty their work. Thank you Service Department.

Jason DAG

Haven't had an issue work service here in the many times I've had to get work done on my car. Prices are modest and service is their top priority.

Alivia Shook

Big fan of Fox motors and the entire Fox family. I bought my Impala used from Cadillac Toyota, and I've had it serviced there as well as the branches in Marquette and Negaunee in the UP

Tonya Scheanwald

Love the customer service I get here

Kathryn Tower

I recently purchased a used vehicle from Fox Ford Lincoln of Cadillac. I am very happy with the vehicle and extremely impressed with the service I received during the entire duration of the sale. From the moment I drove on to the lot, to the moment I drove away in my new (new to me at least!) car...they were all about me! What was I looking for...What did I need. In the past, I have been leery to purchase a vehicle from a dealership, mostly because of the stereotypes that go along with car sales, but my experience here left me more than satisfied and has changed me view of car sales to a much more positive one! They made the experience fun and I honestly can't wait to deal with them again. What a friendly, helpful, understanding group of people to work with! Not only was Gordon, the salesman I worked with, enthusiastic and helpful, but his managers, Ron and Ronnie were there to help me get what I was looking for both in price and product, all along the way. I have already, and will continue to recommend them to friends and family!

Zach Carten

Went on a test drive 2016 Corolla, low fuel, tire pressure sensor, and maintenance required lights were all on, drove car around parking lot, drove horrible because it had a flat tire, drove it in the tunnel to get air put in, the salesman Brad Gothard tried telling me there was plenty of air in the tire, I even kicked it to show him how low the tire was... he insisted it had dealer rot and that it was fine to keep driving it... so I went on a drive with my fiance and my 2 month old son in the car in December... needless to say the tire fell of the rim within 10 miles of my test drive, I called to tell Brad what happened... no apology and we sat there for 40 minutes before someone came to pick us up... in the meantime the car ran out of gas while we waited... since then we drove another car and was waiting to hear back if we got approved from the bank or not... it has been 4 days since I heard anything, I called Brad 2 days ago and he said he would call me right back... if you do end up at this dealership stay away from Brad at all costs, he is rude, will send you on the road in a car with a flat tire and empty gas tank, then wont even apologize or call you back when you do try to buy a car...

Honee Winship

Great service!

Bruce Finnerty

Good service

Pam Bender

Bryon & Ben in Service are amazing, they skipped their lunch to squeeze me in when I got a flat tire on my way to Lansing!!! They went above and beyond to get us in and out with a new tire!!! Thanks again guys!

Good Guys Taxi LLC

Bought my Sienna here.

Terith Blood

Awesome sales, Austin is great & repair isn't a problem.

Liz McGowan

Excellent customer service. Deb is the best! They need to have some phone charging ports in the waiting room

Mr fix it

Great service but really expensive .

Brooke Siler

I recently purchased a car from Fox Motors of Cadillac. The staff there were very accommodating and extremely helpful. They were friendly and really made me feel like a valued customer. I would recommend them to all my friends and family, and will continue to spread the word about their excellent customer service. I worked with Brad as well as Ron and Ronnie. They were able to find me exactly what I was looking for. I drove from the Lansing Area specifically to Cadillac and I would make the trip again in a heartbeat. I look forward to buying from them again! Visit Fox motors of Cadillac and you will not be disappointed.

Alexandra Swainston

Great service, and the waiting area comes stocked with snacks and hot beverages!

Ryan koetje

Great service and sales.. very friendly. Always earning your business. Very clean and upscale waiting area. The entire experience matched their companies slogan.... Only the best

Lindsay Bertram

The best place for cars! Very community oriented.

David Maciborski

Friendly, helpful and willing to work with my brother.

Shannon Badgero

Shady Dealership If you have your vehicle serviced there and leave it for the day Lookout they used my truck to shuttle people to and from there dealership. The kid slipped up and accidently came to pick me up in my truck. Which I knew nothing about so the kid said john the service manager gave him my keys and said to go pick her up. The kids assumed he meant me which was not the case. They tried to blame it all on the younger guy. BULL he just picked up the wrong person in my truck. This is the 2nd time something like this had happened I just couldn't prove it the 1st time. BEWARE OF THIS DEALER SUCH LIARS AND COMPLETELY SHADY!!!!

Amanda Johnston

I recently purchased a Ford Flex, and it was a great experience. I enjoyed working with Gordon Tower. I never felt pressured and he went above and beyond to make sure I got the vehicle that I wanted with all of the needed features.

Adriel Pan

Nice

Sheila Coscione

Very friendly

alicia petterson

Liars worse place and now my credits messed up dont go there if you want to get lied to

Steven Bloecher

Good service, intelligent service advisor

Tim Cooley

Ordered a truck (this was back in 2016), was never given an ETA on when it would be done. Gave up and got a Ram from Don's Auto Clinic. Two months later got an email stating truck was done. Most recently, went to buy a Flex, same year, color, more miles and less options than an identical one that I had missed out on at Babb Ford and they wanted $2k more for it! Just not impressed...

Anthony Cartier

Didn't know haven't heard a commercial

david nieman

Crappy service promise call backs and you don't them. After you get an email saying the car u was interested in is sold. Wouldn't buy a gumball from them

Helen Stearns

So far so good . Kind and courteous people. Thank you.

Jay Frisbie

Amazing

Fred Titcombe

We bought a new Ford F-150 from Fox Ford of Cadillac. Our salesperson Gordon has .taken care of everything,even after the sale.We would highly recommend this dealership to anyone!

Malvin Willis

We started off on a rocky road but the sales team and managers solve the issue. Iam happy I do believe they are happy too. Customer satisfaction was met and I would like to say thank for not giving up on me!!!

dennis wold

Love the people here, trustworthy. Got us what we wanted at a fair price. Easy to work with. Told us about problems in a vehicle we wanted and turned us into the right direction of a different more reliable vehicle. Would recommend to anyone. Thanks Mike Scott, Mike McNalley, and the Fox Motors Team

David Lyden

Friendly service

robin nieman

Great place. Professional dealings. Kevin is great.

Wayne Seger

Scheduled vehicle for service, for a known issue by Ford concerning door latches freezing. I arrived at the dealership and they said they installed the last part they had for my vehicle the day before. Soooooo, I take a couple hours out of my day to go to an appointment, THEY scheduled, just to be told what I already knew was wrong and they'd have to order the part! You couldn't have ordered the part, making sure it was on hand for my pre-scheduled appointment, or at least notified me in advance you were out of that part I needed?

Drita D'Alessandro

HUGE dealership, lots of inventory to choose from. Clean, and updated showrooms. My husband and I worked with Cody. Really nice guy, down to earth, let us take our time with the car we were interested, and pulled up another in our price range and met our requirements, so we could compare. Great experience all around.

Ethan .

They worked hard to fine me the best deal for loans. Almost had to walk away form a car I liked, now love, but they were able to find me a bank that gave me an extra year with only .14% higher interest rate.

John Martek

Ordered a part, came in exactly when I was told it would, and the parts person was able to multi task and get me taken care of while dealing with a difficult customer ahead of me.

Trevor Ball

Go see Austin ,he works really hard to get the deal done. I highly recommend them!

Anne and Bob Gothard

SEE BRAD GOTHARD FOR YOUR NEXT FORD PURCHASE.

Sheila Carlson

The men in the Toyota Service Department of Fox Motors are FANTASTIC! They fixed my daughter's brakes for LOWER then the price they quoted me. It's so hard to trust auto shops, especially if you're a woman. So many places see a woman and think they can make a quick buck. Fox Motor Service Department, Ford and Toyota, have never done that to me! After getting a MUCH higher quote at a different shop, they got the job done CHEAPER than even their own quote! This is one happy woman! I will make sure to tell all my friends, male and female about their amazing service! Thanks guys!!!!

Sherry Schluckbier

Looking for a new vehicle

TruckDriver Fritz

Day after Christmas, lots of snow, driving North on 131, and the dash lights up telling me we have a problem with a tire. Our first thought was Sam's club where we usually get our tires, but it's miles away. Instead we found Fox Ford and are happy we did. I usually think that repair shops in tourist areas have prices for the locals and prices for everyone else, not so at Fox. They couldn't have been nicer, took us right away, gave us coffee, looked at all the wheels and tires, fixed up ever was wrong, and charged us, nothing! I was ready for anything, and they charged us nothing. WOW Later over cocktails at a local place, some fellows at the next table heard my story, and before I could say who, they both popped up with, that must of been "Fox". I only wished we lived a little closer, they'd get all our business, buying and repair.

robert brightsman

Lied to me and couldn't get me in a vehicle

Norma Kangas

Scott is the beat

Clayton Taylor

Always a great place. Fast and friendly staff who provide excellent service and, of course, sell the best vehicles. All while doing whatever they can to get you into that dream vehicle.

Eleanor Sosenko

Even though we didn't end up buying the car Scott was very helpful and understanding. I will continue to work with him to hopefully find something she likes.

Vanessa Rollins

Love this dealership! Very knowledgeable, helpful, courteous......what more could you ask? Service is second to none, husband and I are customers for life! Thank you Fox Ford!

Robert Howe

Thanks for pushing my recall through and accommodating my work schedule!

pnpbec .

They jumped hurdles to get us the price we could pay. Above & beyond, great service dept. I will definitely get my next vehicle at Fox Cadillac and have all my service work done there.

Art Bingham

Great service department! Fast and friendly.

Jereme Olson

Friendly staff. They help as much as possible.

Bill Tent

Very friendly staff in the service department

Dayna Gable

Stopped in to get keys and remotes for our new car. Pretty expensive (200 for one key and two remotes) but a nice waiting area and they didn't have a problem with my puppy

Cheryl Sapp

The service we receive is Awesome. Highly recommend . I Love my New Esacpe.

Babette Botts

Flexible, helpful, & AWESOME Customer Service. I purchased from them after some recent financial hardships. They gave me a GREAT deal, and found me unheard of financing. I recommend your company to EVERYONE considering making a vehicle purchase. I will be a repeat customer. Special thanks to Donovan...you make everything as easy & accommodating as you possibly can!

Jade Feister

I just bought an F-150 in March of 14 and I was very impressed with all staff. I redeemed my free oil change recently and service didn't try to up sell me at all. A routine check list was done on tires brakes battery etc. everything was in the green and they sent me on my way. typically you have to be weary of the word "free", However this was not the case. very satisfied. -Mark

Theresa Whitney

I recently had some service work done at Fox of Cadillac. The Staff in the Service Department goes over and above to make sure I was taken care of in not only a timely manner but explained in detail the work being done. We are a Ford Family and have purchased three vehicles from them in the past 10 years. Thanks for all your hard work. Nice to know customer service still exist!

Joseph Richard

This dealership is a joke. First they let me test drive and sell me a vehicle that was already sold. Then the one they tried to sell me was a used piece of junk. Test drove and the exaust was about to fall off and the front end was clunking over bumps, not to mention it had been in 4 accidents according to car fax.