Reviews of Alamo Rent A Car (Rent Cars)

Hong Xue

Everything is good except the computer check in process is a little slow. Car is clean, stuffs are polite and helpful

David Baldwin

Car was fine but I resent that spouse driving charge was an additional $10/day. This means that I will not use Alamo again.

Jared Hibbard

We had rented a car from alamo when we took our vacation last year. The car was filthy. It smelled like cigarettes and had ash all over the dash and on the door. I called them and complained about it and all we got was a sorry. We wont be renting with them again on our next trip!

Kalamafoni_Family

It was simple and great rental prices and also service,)

Mark Westmoreland

Prompt, friendly service. Reserved a premium truck, not available, but I received a premium SUV. Vehicle was in fine condition. Will rent here again in December.

Jeffrey Fischer

I was pleasantly surprised by the efficiency and pleasantness of the the Alamo staff plus the clean vehicles. They were on top of their game, educated customers about where they were headed with a smile on their face and assisted those with disabilities or small children. I ended up with a Ford Fusion, hybrid, first hybrid I have driven and there were several items I needed cleared up concerning the functionality of the car. The staff gave very clear direction and I was on the road. I was very impressed with the vehicle and when I returned it the check out was simple and easy permitting me to get a jump on TSA and getting my next flight. Good Nebraska Hospitality!

Cate Kim

The staffs are friendly and professional! The wait time is short too! Very pleased to find the place!

Gary Buchta

Lot attendant was very helpful with locating the type of vehicle we wanted. Booth attendant was friendly and made sure there was an ice scraper in the vehicle.

Brian Kennedy

Alamo @the Minneapolis International Airport was an excellent 30 day rental. I reserved a mini-van and was offered an upgrade to an Infiniti X80. Brand new vehicle with less than 800 miles on it. Smooth check-in and check out. No problems- with polite and efficient customer service.

Leftarmspinner P

First time renting from almo. The service was good in the car was clean and new. Had no issues with Almo.

Peter MAZZOCCHI

The car was fine mechanically. However, the last two rentals out of MSP, the cars were dirty inside with trash from previous renters left in the car. As well as dust and obvious drink spills not wiped down.

Armand Arekian

Easy check in and return. Very polite employees. A very good and new vehicle.

Lisa Silerio

I really enjoyed and appreciated their great customer service and nurturing environment and employees. I've been renting from Alamo for a few years. They make me feel special! I use to rent from National/Emerald but their prices went up to high. I also rent from Avis, who doesn't have that nurturing feel.

Peter Trapani

evreything was smooth from start to finish

JOHN BOWERS

Easy to pick up; given a choice, was able to get Altima (nice). Great mileage and low fuel consumption. Very smooth driving, could hardly hear the engine running. Pretty good rate/total considering MHT has really high add-on fees. Easy to turn in - $10 less than the quote.

Letesia Beason-Donnerson

Great Customer Service

gail miller

I just want to say that my experience with you are what is current and not only that when I brought the car back I left my key in the car my door keys and I must say I went to enterprise at desk I had to come back and I wanted to enterprise desk and a young man by the name of Jake up Wahlin was fabulous he went above and beyond the call of duty to help me out he look for my keys And found them for me I was very impressed by this young man for his compassion that he had most young man would’ve said well ma’am go upstairs and asked such a such a person not him he took the time and went and look for my keys his self please forward this to his supervisor thank you very much

Andy Mattson

Rented twice, a couple weeks apart. Fast, easy pickup, with a substantial upgrade when my class of car was out for the first one. Fast, easy return. Everyone was extremely helpful and pleasant to deal with. Got great rates, too. This is what renting cars and customer service is supposed to look like.

You Marcy

Everyone here was soooooo helpful, kind, and considerate. EXCELLENT customer service. We reserved a vehicle through Costco went to the check in counter it only took 2 minutes, they pulled our vehicle up out front let us look over it to make sure it would work for us, one gentleman, who had his lunch in his hand, stopped to ask if we needed any help or had any questions. When we returned the vehicle again it only took a couple of minutes, all charges were correct, no problems whatsoever!! The parking lot is tricky to figure out the first time.

Jess Guzman

Everything went smoothly. They were friendly and informative. I got a free upgrade because an economy car was not available. I will recommend and use Alamo again.

pat and beverly schulte

The car was nice and clean. Service was great. Friendly shuttle service from airport, and quick service picking up car and dropping off. Very simple and fast. Couldn't have been any easier :) Thanks.

Andy B

Great price, quick pickup, and new, clean SUV. Seamless, quick return. Would come back again.

Audrey Countrygirl

I've had nothing but pleasant things to say about Alamo love them

Tamera King

I absolutely love Alamo Rent A Car; however my last 2 rentals have not been up to standards in my opinion. On one rental I received a car that was not clean and had damage to the windshield. On the next rental I had to stand in the garage and wait on an attendant to find something (which took an extra 20 minutes) for me to drive because there were NO cars available. I am not used to this type of service from Alamo.

Harold Forte

Need a bit more selection when picking up. Also could use a little more cleaning. Not just turn and burn them out. Whoever is in charge of that Dept needs to train the staff a little more on cleaning. I feel like the car we had they just ran it in the wash and gave it gas and that was it. There was still paper and rocks on the floor and in the trunk. Overall it was ok!

Ramon Gorres

Alamo Rent a Car provided me with an upgraded vehicle for no additional charge. The whole rental experience was uneventful and easy. Got me on the road fast and return process was just as quick. I have used many of their competition but I have found myself using Alamo more frequently. Great prices.

Mo Lowry

Vehicle was great we had 6 plenty of room and the ride was great.

Cynthia Vogelsanger

Picked up by shuttle at the airport within 5 minutes of getting to the pickup point at 10:45pm. Didn't have to go inside to the counter as I was already checked in. Was upgraded to a full size car out in the lot by the manager. Breezed through the exit booth and was on the road in minutes. Drop off was fast too. Shuttle Bus had me at the airport quickly. Would definitely recommend them to anyone and will use again when in St Louis.

Melanie Siegel

If I could give it less than one star I would. From start to finish (which wasn't very long) was very unprofessional. There are a lot of places you can rent a car from, you would think they would want you to want to continue to use them. I never will.

Paula Delano Horn

Rented a mid-size car from Alamo at the Manchester NH airport from 5/21 to 5/29. The counter folks were friendly and easy to work with. When I went to get the vehicle the attendant said there were no more mid-size and offered a free upgrade. This was a wonderful surprise as we were heading to Maine to visit kids and grandkids. We chose the Ford Transit and I must say we were more than pleased. The vehicle had 15 miles on it! Yup, brand new. We had an awesome time with the kids and grandkids and were able to sightsee together, what a blessing. When we returned the car, the attendant was friendly and thorough. She was an absolute delight. Thank you Alamo!!!! See you next time :)

Victor Capo

Easy...no issues!

Jay Koepke

I rented a small car from Alamo at the Minneapolis/St. Paul airport at 05:30am. I drove the car roughly 30 miles before I stopped at a stop sign and noticed smoke rolling out from under the hood. I pulled over, lifted the hood and saw motor oil all over the engine compartment, also saw that the oil filler cap was missing. I called Alamo customer service and was connected to a person who had extreme difficulty speaking English. The conversation was difficult , but eventually I was told that they would attempt to find a towing company. Over the next two hours I received several callbacks and the tow truck finally arrived. The car was loaded and we hauled the vehicle all the way back to the airport. The car was dropped off and I talked to the Alamo MOD and was told to pick a different car and she would see if she could get me a total refund for the two day rental. From the time the car became dis-abled until I left the airport again was just over 4 1/2 hours. NO refund was given. ADDED; When I brought the replacement rental back the next day, I fueled it "FULL" (as stated on the Alamo's receipt), but was charged a refueling charge for 4+ gallons of gas at a cost of almost $17.00. I have rented cars from Alamo for over 25 years. What ever happened to them? They used to be so good.

Johnathan Carter

They told me 1 price online and after I took it back it was double.

Shealynn Pace

Extremely disappointed with Meagan Lucero’s treatment of us when renting a vehicle at this location. Will do my best to never interact with the vehicle rental personnel of Durango airport moving forward.

Shankar Meganatha

I've renting here for sometime. Very friendly employees and go out of their way to go provide a great service.

Branden Hughes

Great quality and service. Easy to pick up and return. Outstanding deal!

Nakitta Essery

I like the fact that you got to pick out the car you wanted. Super fast and easy. PLUS when delta screwed us over by changing our flights Alamo accommodated for free even though we purchased through Hotwire!!!

Courtney Reyman

Customer service was wonderful and the car was beautiful and got great gas mileage. The only issue was when I tried to return the car-- I had to hunt around for a while for the entrance and I would have appreciated signs starting from the road. Overall, it was a great experience and I will definitely rent from Alamo again.

Luganywa kahoga

Good customer service

dana clark

I really appreciated the service that I received from the customer service representative at the MSP airport. The line for the Alamo's service was long, however the gentleman from National car rental counter helped me while I was in line. I had to come in town a day earlier Unexpectedly and the representative gave me the same rate for a day earlier. The car was a decent size, clean & drove well. I chose the Nissan rogue as I am actually in the market to purchase one. I am glad I had a chance to drive it because it's a lot bigger than it looks from the outside. I'll be looking at a different car now.

Lauren Roth

I wish I could give 2 different reviews, one for the counter person and one for the Alamo employee where we picked up the car. We arrived at Manchester Airport at midnight on Thursday April 21, tired after a long day and flight. My husband waited for our baggage while I checked in at Alamo. The employee who helped me was obnoxious! He immediately tried to push an upgrade which I refused. He gave me directions to the new rental pick-up site in such a loud and harsh tone that my husband heard him clear across to where he was waiting for the luggage. YICK! This employee gets 1 STAR at best. We followed directions to the new rental area and were greeted by the most pleasant individual, dressed in a suit and so professional. He explained that the mid-sized cars were not available and asked to choose from the cars on the lot. We chose a Jeep Patriot which was a class or two above my reserved Corolla. HA! So much for the pushy counter person wanting me to upgrade. The rental site employee earns a 5 STAR rating for Alamo for his professionalism and caring attitude. Alamo, you should really look into your late night counter person at Manchester Airport.

Lewis Pycha

No pressure, good customer service , low pricing but once again the car type I rented was unavailabe and was put into an undesirable car. Was told nothing else available. I also find lower prices on third party websites and find no value in being an Alamo insider.

Ryan Howard

Returned a one way rental to the Alamo w 44th location. The vehicle wouldn't fit in their garage but I was instructed by Alamo customer service to leave at the location. The manager TRAVON BUTLER assured me he would take care of the issue. A few weeks later I'm charged with a parking ticket the vehicle received the day after I returned it. TRAVON didn't check the vehicle in till the next day and lied about the time I returned it. Blatant fraud and I'm left on the hook for $129. Alamo won't refund me because TRAVON BUTLER provided a FALSE time of return. STAY AWAY FROM ALAMO, WORST CUSTOMER SERVICE EVER.

Karen Hendricks

Quick turnaround at the customer service desk, with friendly service. The car was new, clean and the category I requested. Return was fast and easy! Great experience!

Debbie Pollard

Easy pick up and drop off. Nice car. Friendly staff.

Jimmy Dosumu

The process to check out the car took less than 5 mins. Great customer care at the counter and transaction was very transparent. Plus I got a SUV for a standard rental. Will definitely patronize Alamo again.

Latarsha Mosby

Not enough cars to choose from,, but fast service and polite, and very good prices

Harold Hintze

The rental went so smooth and easy. The car I received was so clean and ready to go. The return was easy and fast would rent again.

Richard McGonagle

Would have given you five stars but I was overcharged. You might have lost a customer. Too much competition for you out there.

Donald Farriss

Great customer service on return

Kim White

Quick transaction the customer service representative is never friendly but very accurate

Mike Wibben

Great people, prices, and service it's just a little disorganized for vehicle return. They are great about checking with you when you leave to find out what terminal to return your car to which is a huge timesaver.

Andrew R Ceperley Sr.

Great staff. Excellent car, but it wasn't the size I requested. At first the staff worked hard to upgrade me, never mentioning that the size requested had sold out. Options were smaller or larger, so I paid more for the larger vehicle, and it was a nice choice.

platinum1943 .

The Omaha Alamo/National car rental is not suitable for people requiring handicap access. I was concerned that they had no shuttle to pick up the car. I was repeatedly assured both on the phone making reservations at at the airport kiosk that is not a problem because the car is just across street THIS WAS A TOTAL AND REPEATED LIE! . The actual distance is 200 to 300 YARDS, AKA two to three times the length of a football field. You cross the street and then must walk the entire width of the of the main airport parking structure. You then jog a couple of hundred feet to the right and then left into a totally different parking structure where the car is actually located. This was a long and painful trip for me. In addition, I was reassured at the airport kiosk that I had the full sized sedan that I ordered for my comfort ready for pickup. NOT TRUE. After trudging a couple of hundred yards I was told that they did not have any more full size cars and offered me a free upgrade to an SUV. I had no choice. It was difficult and painful each time I had to get in it and out. In addition the the car had no cigar lighter/power plug for my navigator. The lady was very nice and offered to point it out to me and found did not have one. She had another SUV delivered. The counter at the airport had no one present when I arrived. After waiting several minutes with another Alamo customer I ask the attendant at the National car rental counter who share the same kiosk. He said that he handled Alamo also. He also supported the myth that it was only across the street no problem for handicapped. If you are a handicapd such as you can not walk two or three hundred yards with your luggage, stay away from both Alamo and National rental car. Actually, with the airport set up that way it is, I don't see that any car rental company at Omaha Airport could possibly be in any way handicapped accessible.

Alan Belanger

We had an issue where the minivan we rented overheated within the first mile of leaving the rental center. We turned around and made it back to the rental center immediately. Alamo promptly gave us an upgraded vehicle and got us back on the road in minutes. Though not a pleasant experience, the response to our problem was quick and appropriate, the professionalism outstanding. The true test of service is, i believe, how the inevitable problem is handled if/when it occurs, and for this reason i give Alamo 5 stars.

Greg Binde

In the past, it was a quick check out with an agent or a kiosk, walk out to the car, inspect it and drive to the person at the exit. My girlfriend and I decided to change drivers from her to me, being as I was born and raised in MPLS. The agent asked what our plans were, twice. We looked at each other and wondered if he was stoned. He asked if I wanted an upgrade, compact cars don't have cruise control. I told him I don't need it. Then he asked if I wanted optional insurance, which I declined. He informed us there are severe thunderstorms in the forecast for the next 2 days and that if the car receives any hail damage, it would be VERY expensive. I said I'll take my chances. I thought he told us to go outside to pick our car from the compact cars, inspect it and make any notes on the card he attached to the envelope, which was the was the way I've picked up rental cars from Alamo for the past 30 years! We walked outside, looked for the compact cars and started walking towards them when all of the sudden this Somalia women yelled at us and said where do you think you're going? I told her to get my car. She asked to see my rental car papers, I showed her and she said you can choose from one of those two cars over there. I've never been so insulted in all my life! Going through TSA in SAN and MSP was a cake walk compared to this. Now I have to show my rental car papers to someone in addition to the person at the exit gate? I think next time I'll use National. Other than that, the car was clean. It didn't have Bluetooth, but it had a CD player. The last 2 cars I rented had Bluetooth and no CD player. I can't win for losing. We didn't have time to search the web and see if there was a way to use the Aux or USB plug to listen to music from my phone. We just kept doing a channel preset search every time we were out of range and we always were able to find a classic rock station. We got 44 MPG while driving 80 MPH down virtually all of the I-29 in South Dakota and 70 MPH across Minnesota on I-90. I don't know how much better cruise control would have done.

Cara Olsen

Our family had a very good experience renting a car from Alamo. It had been over 10 years since we'd needed to rent a car and weren't sure what to expect. I had made a reservation through Costco travel. I was able to do the paperwork via a kiosk instead of waiting in line. We had a choice between 2 vehicles, the car was clean and perfect, and returning the car was easy and quick. Thank you for the pleasant customer experience.

Kelly Normqn

I was made to buy insurance for $29 a day for some reason. Seems that was not required. The selection was very limited and the car was not as clean as I feel it should had been. I had the person that was to assign me the car to simply point in the general direction of the vehicles to choose from and get back on her phone whereas the next customer was escorted to there car with help to carry the bags from that same person. I felt shorted.

Super HappyDad

Checked in at airport, then short shuttle ride to pick up compact vehicle for the weekend (as part of airfare & hotel bundle via Expedia). Low cost, Easy check in & check out.

Tonya Nelson

Great service all the way around!

Timothy Veile

First the rental stand is not at Terminal 1, you will need to take the shuttle off site. I rented a “Luxury Car” which turned out to be a midsize Buick convertible? Most disturbing the gas tank was almost 1/4 of a tank empty from full, and was presented and stated as Full from the desk rep. Concerning when Alamo makes obvious “mistakes” that make them more money. When I turned the car in, the attendant apologized and gave a credit so revising my review. Maybe it was a simple mistake....

Christian M.

Rented there now for over 10 times so far no issues. Their service even increased in the last few months.

Melanie Krautkramer

I have used Alamo on multiple occasions and it has always gone smoothly. Making an online reservation was quick and easy, as well as pick up and drop off. I've always gotten my pick of vehicle based on the type I reserved. I'll continue to use Alamo, and would definitely recommend them!

Johnathan Hankins

Lack of professionalism, lack of equipment on hand, so I had to wait for my vehicle. Then to add insult to injury, the van was filthy. I'd rather spend a little bit more to get better service and a better product.

Andrew Mellow

Good experience. The SUV was just what we needed for the snow. Quick check out at the desk and pick up of the suv.

Eric Peterson

I like the fact that when you pick up your vehicle that you can choose which specific one you get rather than being assigned a car. I didn't like the fact that after I left the facility I compared the rental agreement against my reservation and my bill was $18.00 higher due to a "frequent traveler surcharge", which they charge when you try to use an airline mileage plan, which I did not do. I didn't like the fact that when I returned the vehicle the person checking it in couldn't tell me what the frequent traveler charge was. I like the fact that he took the surcharge off my bill. I rent a lot of cars from a lot of the major companies and this is the first frequent traveler surcharge that I've run across. I know that when I get to my destination I don't want to have to go over my bill at the rental car counter, I don't want any of their insurance, I don't want any of their gadgets and I don't want to upgrade to another vehicle for just a few dollars more. I just want to get in the car and go just like everybody in line behind me. I'm pretty sure that I will rent from Alamo again but the last time I rented from Enterprise and Budget it was a lot better experience.

PEACE LOVE BLESSINGS

Alamo Always Has Good Cars To Rent...Big Ups To Levi,,,, Good Dude!!!!

Marilyn Diaz

I rented a car from Orlando airport and dropped off at JFK, from now on this will be my rental company

daniel mcclendon

Was able to bypass the line at the airport and go straight to my car. It was very easy to get to, and any questions I had were answered with no hesitance.

PATRICK BYTHROW

Good car, good price, GREAT service!

Giovanni Mellios

Great service. They went out of their way to help us, they went to every length to get us out the door with a great deal and a great car. We can't recommend them highly enough. Tracey is a saint, she was warm, helpful and efficient (she's fast!). She left us with a great impression.

levi schwartz

my reservation was under Buick or similar. of course I get a Kia these 2 cars shouldnot be in the same sentence Otherwise the service was great fast friendly people

Sandeep Reddy

Their quality of service is going downhill. It used to be good in the past but they are not the same company anymore. Couple of things that disappointed me during my most recent visit - 1) I prepaid for the fuel(for full tank Ofcourse!!) but did not get a tank full of gas on the one i drove, i did let the person at check out know. But at the end when i returned the car they did not do any adjustment, they said when i prepay i do not have a choice and i have to pay for the full tank no matter how much i actually get on the car. RIDICULOUS !! 2) Typically they let me choose any car in the aisle for the segment that i book, but this time i was asked to take the first car in that line.I was asked to choose between Dodge Journey & Dodge Journey (funny, see picture attached). When i asked if i can get atleast the second one in that aisle the answer was "NO SIR"

Lynn Winters

I made a reservation over the phone to pick up my car at the Reno Nevada airport. The representative told me the type of car I would get. Well the person we dealt with at the location was Kelsey. She took our paperwork and gave us a Corolla. When my husband and I saw this. We went back to her and said no that is not what I was told I would get. She tried to dismiss us. Now I witness a similar situation with someone else and she immediately got him another vehicle. Funny it was the same vehicle we we're promised. Since she saw we weren't going to take it. She got her manager and he made it right by getting us a vehicle in the category in which we paid for. I will not rent there again because of the dismissive attitude of that Kelsey lady. Her attitude was very demeaning . Don't deal with her.

michael okenwa

The whole experience was easy and straight forward , the car was clean and fully functional. The associate that helped me with my reservation was polite and courteous, this was my first time renting a car from Alamo, and it definitely will not be my last .

Chun Kwan

Easy transaction in & out. They truely understand when people need a rental because who are in need of rental. Seamless transaction. Just Great

Its me! Tilah!

I will always love Alamo! No matter what city I use their services in, the staff is always very accommodating and professional. They always have the best selection and prices in my experience.

Aaron Smith

My wife and I rented a car in Denver and returned it in Grand Junction, CO. The agent was very helpful, recommending we upgrade to a mid-size from a compact, and showing us the cost for each option. He helped us find discounts, and he was very friendly. We returned the car on the scheduled day, and the charges were exactly as laid out. Happy with our experience, although I do wish it still wasn't quite as expensive to rent a car.

Carlton Hall

Easy Peasy. I enjoy the ease of making my reservation, pickup as well as return. Even over the holidays

Brad McCollum

Clean vehicle. Friendly staff at the pickup and return location. Vehicle was in great condition. No mechanical issues. Price charged at turn-in of vehicle was exactly as expected. I like the ability to check in early for the vehicle and be able to show up at the rental facility and just pick a vehicle and go.

Shelia McGaffey

Nice people. Ok prices.

Renee Thomas

Alamo was my first car rental ever, and after going through discount sites to shop several times after that, I have returned to booking right through Alamo. Their customer service is unmatched, I've always had pleasant and promt interactions when calling their toll free line, the counter representatives are quick and in a good mood, and from rental to return, the parking lot attendants are prompt and helpful. Shout Out to Rico and MSP for putting a huge smile on my face as he got me checked in for my most recent rental!

Darryl Myles

Great cars and special price deals

Michael McLeod

Alamo is usually one of the least expensive options, but their customer service is still pretty good. I make a reservation in advance, and by the time I get to the counter they usually offer me a free upgrade.

James Sebben

The service, when I checked in at Lambert St. Louis International, was fast, friendly and better that most car rental companies I have used. The mid sized car I reserved was rather new with only about 3,500 miles on it and had nice features, such as keyless start, backup camera and no dings or scratches. When turning the car in, the attendant was right there to check the car and print my receipt. Also the overall rental price was less than any other companies I had consulted. Overall, my trip was more enjoyable thanks to Alamo.

Randall Diericks

Long time customer here and this year has been by far the worst. The vehicle selection limited to one vehicle and when asked if I could select from another location, I was rudely told NO. The vehicle was filthy and there were many scratches, dings, and dents. I attempted to label on the card prior to leaving the lot and the rep simply said I hope this works for you. The cruise control didn't work properly and the vehicle had some type of electrical issue causing it to shut off multiple times. When asked if I could exchange the vehicle I was told unprofessionally told NO and that all bookings were taken.

Jack Fauth

Finally!!! A rental car company and location that does it right!!! Thank you!!

Linda Allen

Excellent

DNA Pool Perfectors

When I arrived the agent was friendly and helpful, they upgraded me to a 4 wheel jeep that was much needed at no cost! They had no other compact cars. It was a fast and efficient chench in and out at the airport greatly appreciated. The phone representatives were also very helpful and efficient. Big Thank You to Alamo

Anything Can Help Musa

They are Professional and ready to render the service

Once Upon

Good place to rent cars from, only I didn't liked after I pick my car they did car paperwork at windows where I go out, I thought that was slow process, if there was 3-4 cars front of me I would have spent more than 20 minutes for them finish.

M W

When I booked my car reservation I made it very clear that my son is playing in the College World Series and I needed it to be flexible. I rented the car from Friday to Friday and was guaranteed that I would get two free days since I had the car for a week . I was reassured everything would be taken care of and that I would get two free days because that is their policy. I went to pick up the car in Lincoln Nebraska and the young man that was working was on his cell phone texting the whole time and barely looked at me. Again I told him depending on the games I may need the car longer. I said I want to confirm that I do get the free two days since I will have the car for a week. He assured me I would. He gave me the keys and that was it he did not walk me to the car nor go through the car with me . I had already been flying all night and didn’t want to deal with it. I only had an hour to make it from Lincoln to Omaha before the game started. The car smelled of smoke in the trunk kept opening while I was driving . Last night I had booked through Orbitz originally and I called them to tell them that I definitely needed the car for a few more days and to please apply the two free days I was promised . The customer service rep had told me that because I did not voice that at the time of arrival that it would not apply and that it would be another almost $400 for just a few more days . I again said I went through all of this and they reassured me that it would be no problem to modify my reservation because they understood that my son was in the College World Series. Today I called the rental car directly and he said that because I did not say at the beginning I wanted to apply the free days that I would not be granted that offer. That is ridiculous! I know a lot of people and I will make sure nobody rents from this company ! I cannot believe that they are not willing to back up their word. I will never rent a car through Alamo and tell my friends the same! Shame on you! Thanks for making what should be the best time of our lives has turned into a nightmare due to this company. Alamo was so rude!

Reginald Dent

I think Alamo would be a lot better if they stayed open 24 hours because they're located at an airport that's open 24 hours. It wouldn't be a problem if it was no such thing as delayed or canceled flights.

Tracey Monga

I love the fact that I can do everything online and skip the line at pick up.

Josh Ehlert

Employees did not do walk through with us and tried stick us with the bill of damages we did not cause. Horrible service.

CHARLES POWELL

Nice clean friendly fast service in and out a great help

John Whitfield Jr.

I recently had a reservation for a vehicle with this company and when it came time to select a car, there were none available. I ended up waiting 30 minutes for a car to be drove around which was not a car of choice. Customer service then basically disregarded my concerns when i went in to let them know that i should have been made aware of a wait due there being no available vehicles. When i let them know i was in sort of a hurry, i wasn't even offered a free upgrade (i'm an inside member) in order to accommodate the inconvenience. Very bad Holiday experience.

Bill Miller

Worse car rental one can imagine at the Memphis airport. Waited close to 60 minutes to obtain our vehicle. Due to a reported malfunctioning printer, the processing time was close to an hour. There were about 20-25 people in line with no sense of urgency coming from the Alamo employees. I expected additional help from the neighboring Enterprise/ National counters, since they are one company, but no additional help was extended. Then when returning the car, we were hit with an unexpected additional driver fee. Previously, all interactions with Alamo have been very positive, but this Memphis franchise gave us the blues.

Fredrick Stewart

Very professional and convenient!

Alejandra R.

Quick, easy, good price, great car. I checked in online which made counter check-in very fast.

saydee saydee

TERRIBLE, messed up our travel plans, we reserved a car weeks ahead of time, when we arrived they said they have no cars and making reservations does not mean you'll get a car for sure. : !

Brenda Austin

Everytime I rent from Alamo they treat me like a star! They make my day when I walk to the counter so courteous professional will rent again Alamo you're the best!!!!

Timothy Steinlicht

I flew in after midnight -- was worried about help and service -- but had no problems - the choice of car was easy. An the return could not of been easier. Thanks Alamo

Patricia Rogge

Quick pickup and drop-off. Very courteous and efficient staff. Hyundai Santa Fe was ready to go. Car was great. Drove and ran excellent. We drove from Reno to Seattle, so it was important the car was ready to go the distance. No problems at all. Very pleased with the overall experience. Very competitive pricing. Previous Alamo rentals have been good, and its Alamo for our next rental.

Abigail Adams

A great car for a great deal. Had no problems.

Georgemuller K

False information and additional charges. I booked vehicle through American Airlines and when I got here to pickup vehicle was not available. Prepay for gas, taxes, and all charges paid,We were offered different vehicle for same charges( so said). When I was dropping off, I was asked to pay again. I informed with staff it was paid in full. Staff went on to explaining i did not pay anything and it will be charged to my Credit card. I went through itemized charges on paid receipt and statement i was given as due. It was same charges but charges went up. Also, was charges additional for gas.

Ger Blackbyrne

Excellent staff. Very friendly and helpful would highly recommend them to anyone.

cdmccon .

A modestly rated hotel that is a pleasant surprise. It is updated, clean, and in a great location. The staff is friendly, and this is a great stopover.

Lenny Mad

Great price, great people, just make sure to look for dents before leaving, there were 3 and they "didn't see them" I had to point them out

David Collins

easy access, easy return, only issue is lack of cars to choose from as part of the program of picking your own car as long as in the same car size. I personally would have let us upgrade due to the lack of sufficient inventory in our class size.

Cody Meyers

Had a great experience. Great deal, nice ride, friendly staff. Highly recommended

Debra Willendorf

Overall they are good to work with. Sometimes they have lots of cars which is great, and sometimes they only have a couple cars. It appears they are moving away from Toyota, which is one of the only cars that are comfortable for me. They have too many Nissan's which hurt my back when I drive in them. When they only have 2-4 cars as their selection, it makes things hard.

Elaine Lavi

Excellent customer service.....was advised of inclement weather conditions on the drive from Reno to Lake Tahoe and recommended that I upgrade to a 4-wheel drive (which was too costly for me, so I declined). The agent upgraded me anyway free of charge to ensure our safety on the road. Exceeded my expectations! Thank you!

C Smith

It had been years since I've rented a vehicle, and I had a long road trip ahead of me. Alamo put my mind at ease. The rental process was very easy. The rental agents were very friendly, helpful, and helped me on my way. An agent inquired about my trip, and I told her that I had a lot of baggage for my trip. Initially, I rented a small SUV, but she suggested that I might need to upgrade to a standard SUV. I'm soooooooo glad I did, because I needed the additional room. I had to pack enough for an 8-day trip with softball equipment which was a lot. I was also able to haul 4 teammates to and from the softball fields daily. Thanks Alamo! :)

leila dickinson

The lady at reception was brilliant and helpful she made the whole thing so quick and easy. Brilliant selection of cars for a reasonable price. When we went to select a car there was noone there to help so we had to go and get the receptionist to help us. Which them meant we got no information about using the car ie petrol or diesel also the car hadn't been cleaned and was quite dirty inside including rubbish on the floor and under the seats

JT joant

Only a few cars in the size class, but all was fine. The people in the return line were super thorough and efficient. I only wish we could have gotten a Versa. The shuttle driver was very helpful too.

basel axiom

Good

Wyketia Davis

I love Alamo the customer service is excellent.I just don’t like this deposit. I’ve been using Alamo since 2015 & never paid a deposit. Other than that they make me feel like family. I love Alamo

William D.

Maya and Erica H. are superstars!! Extremely helpful and courteous!! I will always use Alamo!!

tina l

If I could give them 0 stars, I would. Worst customer service ever, rudest employees. The guy who waited on me really didn’t want to be at work and was very sarcastic. I was not aware that there would be a $200 deposit required for a vehicle after I had already prepaid my reservation. After telling me about the deposit, I handed him a debit card. He said they can’t hold funds on a debit card (which I don’t believe is true). When I would ask him a question, he would sit there and glare at me like I was speaking a different language. When I demanded a refund, he said I would have to wait 10 days. I told him I needed the funds to be refunded immediately, as I am taking my business elsewhere. He went to the back office for about 10 minutes and came back and said it was canceled and I will still have to wait for my refund. He didn’t even offer me any cancellation paperwork. I checked the account that I prepaid with, and still no pending transaction of a refund, and it’s been 2 days. This was by far the worst rental car experience I’ve had. I JUST checked my bank account and there was only an $11.90 refund of the $111.90 rental fees! Not only was Eric a jerk, he messed up the refund!

Steven Petrie

The counter attendant processed our rental quickly and efficiently even though we arrived late in the evening and she was alone, working with both Alamo and National customers. We rented a minivan and the lot attendant was very helpful, showing us the alternative choices and the advantages of each vehicle. When we returned the vehicle in Boston it was necessary for the person in the booth in the parking garage to give us a credit for a non-functioning toll transponder. She processed the credit quickly and cheerfully. A good experience - we'll certainly rent from Alamo again.

Christian Augusto

Really Bad customer services!!! Never be back to rent car on this place

rodney dotson

everything was good

Cathey Bervid

Super friendly, fast and accommodating. The car was clean and new too!

Laurie .

Very fast and efficient. Car was as described and the return was painless.

Sergio Correa

(Translated by Google) The customer service is excellent, the car very good and the price very, very competitive ... I picked up the car in New York City and returned it in Texas for a really low price ... (Original) El servicio al cliente es excelente, el coche muy bien y el precio muy, pero muy competitivo... recogí el coche en New York City y lo regrese en Texas por un precio realmente bajo...

Fresh Hair

Emily helped us out and was Outstanding at what she does!!

Gabriela Nava

I've never had a problem with them I really like their cars when I need to I always rent from them because they're the ones with the best price!

Renita Renita

I can't say enough about the excellent customer service at Alamo!!! I'am an Alamo Insider customer that frequently use Alamo rental car service and I have yet to be disappointed. I had an unexpected death in my family. I had a SUV rental for a week thru Memphis International Airport. I had a late flight that came in. Bobby the manager let me use my upgrade, I want to thank Bobby, Cash, the lovely customer service rep. who patiently waited on me, the Manager when I returned the first vehicle because it had a problem, upgraded me in another SUV with no problem. Alamo has the best rentals at great prices! I WILL ALWAYS BE A ALAMO INSIDER CUSTOMER!!! THANK YOU AGAIN FOR THE WONDERFUL CUSTOMER SERVICE!!

Brian Rosa

Easy, quick, friendly and price was right.

Eva Garland

I rented a midsize SUV car at Alamo online. When I got there and saw the car, I noticed how high the seats were for my 86 year old 4'11" mom. The gentleman at the car lot gave me 2 car upgrades so she could have a lower seat to slide into. Thank you SO much!

Mindy Funke

I did the online check-in. It was seamless. The car was super clean and ready to go. The return took no time at all. Thank you!

Spring Edwards

Alamo's staff is always professional and willing to help in any way possible to ensure I have a great experience. I have been renting from Alamo for over 20 years, and it has been a great business relationship!!

Naomi Thomas

I am an Alamo insider and my rental experience from online booking to air port pickup, was the easiest I have ever experienced! The staff was very pleasant and helpful. I will always be an alamo insider! Thank You Alamo!

Andy Houck

Had a great experience using Alamo. Got a great car for a great deal!

guy shaw

Fast pick-up, easy return and a great new vehicle rented. Couldn't ask for more

Carlos Lpz. Rosales

(Translated by Google) Very good service and a very good price (Original) Muy buen servicio y a muy buen precio

dps611 .

I opted for the express car rental option so that I would not be standing in line at the rental counter. The Alamo representative greeted us warmly and asked us if an SUV would be a good vehicle for us. When we told him that we didn't want an SUV, he immediately offered us a Chrysler 300, which we accepted. The car was perfect for our travels. It had many options, even navigation, and was comfortable for our trip. Thank you, Alamo!

Sandra White

We experienced very poor customer attention on 5/5.. first of all, it took over 35 minutes to rent an SUV because of salesperson request to contact the insurance agency with numerous unnecessary questions. Our initial reservation did not list any full size SUVs, so a premium auto was reserved. After reviewing the actual inventory, we discovered they has plenty of full size..Our request to down grade was met with resistance from the salesman..who stated he could not guarantee if the manager working the morning shift would make the change since the computer was down...later, we were told by another employee that it was very possible. When we returned the auto, the bill was adjusted to a higher amount, with the explanation that the full size price was higher when change was made. This is the worst customer experience I have Ever had with any car rental business. Needless to say, I won't be back!!!

Jim Shaw

Great cars and great service.

Eva Powell

Prompt courteous service, both pick up and dropping off. Car in excellent condition. Was lucky enough to get a 2018 model. Tip: Being a member of the Insiders Club is highly recommended -- makes for an even more efficient reservation and pick-up.

Jim McLaughlin

This was rating for the service at MHT airport in New Hampshire. In fact, I have had great experiences with Alamo wherever I used them. This included Miami, Orlando and Honolulu. No problems. Very smooth process. The agents were vey helpful. This kiosk is terrific.

Ashley Anderson

I reserved online in advance and checked in via the kiosk that was available at the airport. The process was very easy and only took a few minutes. In the past I've selected my own car from what was available in the aisle, but this time the young man who was outside told me which one to take, which was fine too. Drop off was a breeze, after a quick inspection of the car I was on my way. Both staff members that I dealt with were very friendly.

Terri Wesolich

My husband and I rent often from Alamo and have always been pleased. However, we recently had a very negative experience with this location . We rented a car for 28 days and wanted to extend a couple due to a change in our schedule. Our 28 day rental was approximately 800.00 for a full size pick up. This office said we had to come in on Easter Sunday to sign a document to extend it, which was a hassle, but we were willing to do so. My husband went in and they made him move to a compact car and charged him 140.00 for two days. Ridiculous. I called and complained and the woman said she would escalate to her manager. I never even received a call from the Manager. Don't rent from this location. They care nothing about customer service.

Duane Krob

So many dings throughout the exterior of the car. Change oil soon was on upon entering the vehicle for the first time. Staff friendly however.

Lito Ymson

Alamo upgraded our ride in Reno for free. From midsize sedan to RAV4 SUV. We really needed a SUV because of the blizzard in the Sierra Mountains last week. Climbing the mountains with RAV4 was a big help to snowboard in Lake Tahoe. I really appreciate the upgrade by Alamo Reno Nevada Airport.

jimmy cage

No issues.

Kim Schreiber

Have used Alamo for several years in different locations. Memphis Airport was by far the worst experience ever. Reserved and paid for an SUV well in advance. One representative at counter, stood for over 15 minutes waiting & the National rep offered to assist. He was very rude and tried to charge my card 2 different times for a vehicle that was paid for. Then he decided we had to pay an "upcharge" of $12.00 per day to allow my husband to drive the car. He stated I was only allowed to drive since I made the reservation, paid with my card and was the one getting my "points." After much debate he did us a "favor" by reducing the charge to $6.00 a day but then tried to charge for 7 days, the rental was for 6. As he was printing our paperwork on the Alamo side, he made a face & rolled his eyes at the Alamo rep and both decided to have a good laugh & make fun of us. I advised him that in the future, if he was going to make fun of a customer it would be in his best interest to not do it in front of them! We went to get our vehicle outside & were informed by the "National" reps that Alamo was all out of the vehicle we reserved so we would just have to take the only one "they" had left!! NOT what I paid for - will definitely rethink any future rentals from both Alamo & National since their customer service is less than acceptable!

Tom Borgmann

Couldn't have been easier

Marian Choy

My experience at Alamo at St. Louis airport was great! The shuttle didn't take long to come and the driver was nice... not the fake nice but a sincere I-enjoy-my-job-and-working-with people nice. The wait at the rental counter was not that long. The staff was professional and the rental experience was smooth and quick. My rental car was nice and returning it was quick. The shuttle got me back to the aiprot quickly. Overall good experience!

Tahoe TT

They bailed me out well when I missed a flight & Avis tried to put the screws to me for an additional day for a car that I had returned 30 minutes earlier. Alamo won me over after that Avis stunt.

Barbra Prothero

It was real nice there was a line but it went fast and easy

Mark Knowlton

Service was excellent but calling a Toyota Camry a full size sedan is a bit of a stretch Costco members price could not have been beat. Staff was very friendly and upbeat. Recommended!!!

mehanpoor1 .

Always a good customer service, brand new cars. Easy to work with. Better than any rental companies In US in my opinion.

Al Poller

I have been a Alamo customer for years and with the experience I had last week I will Never rent from them again.

Sheng Lee

I’ve been coming to the area at least 2x a year since 2017 so plenty of rental experience and I have to say Alamo’s customer service is the best yet, solely because of one lovely young lady named Monica! I’m generally quite laid back except that I don’t like to drive big cars. Small cars are usually sold out even though I reserved one and reps just tell me there’s nothing they can do. Monica actually went through the trouble of asking me what I drive so she could give me a comparable size and when I said the smallest car left in their inventory was too big, she went to Enterprise to get me what I wanted. I only leave reviews when my experience has been awful or exceptional. I really appreciate the length that Monica went to in order to get me what I wanted. She did all this with such a pleasant attitude and when I apologized for being so particular, she just said she wanted to get me what I want. This young woman is the very definition of Customer Service. Alamo, please promote her and ask your other agents to aspire to be like her! Thanks again, Monica! You totally made my very long day better!

Ginger Adriance

love Manchester Airport...easy..quiet..easy to get a car. Alamo was fantastic..i arrived at 7pm and thought i'd have a poor selection of cars but I got an awesome Nissan Rouge sport..handled well..clean .Great start to my vaca.

robert rich

Alamo really got us out of a bind in MSP. We had a car reserved at budget well in advance of our trip. The line at the budget counter was very, very, very long as normal we found out. It seems that budget does not have enough help and doesn't seem to care. When we went to the Alamo counter and said we did not have a prior reservation and show them our, Budget price the agent tried hard to get us within the price range we needed. He was very accommodating and we got a really nice car at a fair price. We really think you Alamo for taking care of us in this bad situation. We have rented from Alamo in the past and will try hard in the future to be a very loyal customer, after posting bad reviews about budgets lack of service in MSP

Mike Harris

Amtrak was going to charge us $540 for 3 tickets from New York to Washington DC. Alamo saved us by renting us a car for $139 plus a free upgrade.

Brian Aaron

When I picked up the car the service person at the desk was great. When I got to the garage service went down a bit. They just pressed the unlock button from 30 yards away to show me were it was and sent me on my way. It was in the middle of a parking garage so I couldn't really see the condition of the car. When I go to my destination (30 minutes away) My wife and I noticed how filthy the inside and outside were. My wife called customer service and they were not too concerned with our issue. The best they could offer was to mention it when we returned the car in two weeks. So we had to go wash and vacuum it ourselves. On the upside, the attendant who check me in at Denver International to return it was very concerned about my experience and did everything he could to make our experience satisfactory. He legitimately seemed embarrassed that nobody had cared up to then. Even given this ordeal, I would still rent from Alamo again. They have the most laid back policies regarding mileage and leaving the state, and at the best price.

Jeremiah Nielson

Alamo is dishonest and unethical. I was involved in a crash with a driver of one of their cars and it's obvious that there is no possible way it was my fault. Yet they say it's all my fault and so now I have to file a claim against them and pay my deductible and everything. My insurance agent says Alamo is known for these 'fishing expeditions" and is highly unethical and shady as a company. I would not EVER use them.

eric mcgee

Smooth, easy process. Low cost.

Ryan Kenyon

Misleading billing practices and rude staff. I would give it zero stars if I could.

Jill Montanari

Easy and fast pick up and drop off of our car! Great price too! Love being an Alamo Insider!

David Miller

Super easy to very quick at the counter. Good customer service and the vehicle was great. The auto start was so welcomed in the below zero weather we experienced the whole week we rented the car in Minnesota! Great job Alamo!

Scott Keller

when i arrived there was a long line of people waiting for vehicles and one poor young woman taking care of everyone. after 10 minutes or so another guy showed up to help her out. after about 30+ minutes of waiting it was finally my turn. the guy who came to help out, apologized and gave me a free upgrade and said to not worry about filling the gas tank when i returned. it was a tough situation for both customer and employee but they did their best to make things right. i'm a satisfied customer.

Marcus Borch

The rental counter rep was awesome. Polite, quick, and efficient. The car pick up rep wasn't as polite but wasn't rude or anything either. He seemed busy so I attributed it to that. We've all had busy days. My biggest issue was the lack of cleaning done to the car before the turnover. There was an empty water bottle in the passenger side door. We also found out after day two that there was an emtpy tin of chewing tobacco tucked in the pocket behind the driver's seat, as well as some sort of medical cold pack. Pretty disgusting. I rented with Alamo because I had some credit card points, but I won't be renting from them again.

Patrick Feehan

Easy rental at MSP. Some choice of cars. Easy in and out.

Erma Brown

Staff friendly , prompt service .

Sammantha McDaniel

The tires were bald. The night after I picked up the rental, there was a snow storm and I wasn't given anything to prepare for that. The pick up people where very short with me or rude. The drop off gentalmen was wonderful.

M Smith

Nice people...dirty cars....$200.00 hold on top of the full rental is outrageous even with a reputable credit card( not a debit card)...car was not on full...and I'm an Alamo insider..but I felt like a illegal alien at the Alamo border!.....wont be going back there any more

D Sedge

Check in was excellent. Choice of cars which I liked. Drop off before hours in Cleveland was a little confusing but it all worked out. Thank you

Seth Lachner

Even though airport construction has created a bit of a chaotic situation everything was super smooth.

Tom O'Hagan

Rebecca was extremely helpful

Nathan Nelson

Busy as hell, sketchy neighborhood, and small arms fire around the corner, next time we will choose another location.

Rene Santiago

We were treated very respectful.

Dan Reilly

easy as renting from Hertz and the return was seamless.

sparkle Boyd

It was fast and easy.

John Myers

I received an upgrade without asking. Tyrone was very helpful.

kalivlahos .

Alamo is always great! I especially love that the company understands that a deposit is an unnecessary expense to put on travelers, unlike other companies, who withhold anywhere from $200-$500! Thank you Alamo, for having great cars, great customer service, and an appreciation for what it means to a travelers pocketbook.

Michael Messig

Really easy pick up and drop off from the airport. They gave me a Ford fusion hybrid. Really nice car!!

Jennifer Mack

Rented from Reno Airport with Alamo. Drove from Reno to Mammoth and then down to the LA area. Check in was done in 5 minutes or less at Reno Airport. The woman at the counter was pleasant and helpful. Return at LAX was a equally fast and hassle free and the shuttle bus was readily available - no waiting. Car we drove was not our favorite - but I am not complaining, it is a rental and got us around as we needed (the car was in fine, usual rental car shape, I just was not a fan of how the car itself drove - personal opinion of a specific car brand, that is all that is). The rate was great and I would be more than happy to rent from Alamo again.

Charlie Tuna

Friendly and super easy to get in and out of the car. Thank I will be using Alamo again soon.

Lexi R.

Transparent pricing ( my total was exactly as Orbitz estimated which can sometimes exclude additional airport fees.) Every single staff member was kind and professional. Car was in great condition ( still had that "new car smell") and felt safe. Easy to navigate from car rental location to terminal. Didn't feel rushed to get my things out the car.

wrechal currie

Easy pick up easy return!

William Bryan

Picking up the car was a mess - had to go through the whole application process a second time even though I had submitted all information online. After the delay at the counter, then had to wait a long time for a car, as they did not have cars and had to wait in a line which had renters for all the car rental services. Finally got a car, and then received a call a couple days later from the Alamo agent because they weren't sure which car I was driving. To say they don't have their act together is an understatement.

The Mighty O

Made a reservation about 3wks ahead of time and my vehicle was not ready upon my arrival. I'm thankful that they rounded up a vehicle after about 1.5hrs, but the interior of the vehicle was not cleaned properly... this is my first time renting from Alamo and it wasn't the best experience. I always rent from Enterprise and National and didn't think it would be much of a difference.... Get on your game, Alamo! Update: Alamo customer service unexpectedly handled my issue effectively and swiftly. Thanks!

TOM BUFFOLINO

Great friendly service. Got a Nissan Sentra that avaraged 42 Mpg. Would recommend Alamo, I have been using them for years.

Connie Newgard

KIA is awesome car

Yossi L

Really impressed by their staff and the manager. They care about their customers

Jeff Erwin

Good customer service!

David g

Excellent!

Kim Eixman

We were able to change our original vehicle choice of a standard SUV to a Ford F150 for the same price. My husband is 6'5" and we always have to rent larger cars for him to be comfortable. The check out and check in procedure was smooth and quick.

Philip Miller

Very fast and friendly

Cynthia Jacobson

I would have given five stars except that the pressure at the counter was unbelievable. I even looked at the guy and finally told him that it is not my first time renting so the no is the no. He looked at me and started again. I finally told him when I say No I mean No. He copped an attitude. Oh well and away I went. Car and price were great!! Counter person needs to understand that when someone says that don't want anything other than the car to stop!!

Angel Light

Easy access to pick up rental. No delays or confusion. Cars and Suv are in great condition. Great customer service too.

Pa V

I would give them 5 stars but the last car I rented had some scratches in the front and back bummer which caused the front side by the driver side to actually popped out. At one point I had to push it back in. On that same trip, I got caught in a snow storm on my way back home. The wipers weren't working that well because they were old. During that storm, it delay the time I was suppose to drop off the car by an hour. I called the place I was renting from more than 5 times and left a voicemail but no one called me back. The staff did give me a discount when I came back to drop off the car. Overall the staffs are always friendly and I like the fact that you get to pick your own car when you go rent.

Roy D'zant

I have been renting with Alamo for 17 years and I very satisfied with their service. The Alamo stands for excellent service and they will provide you what satisfies most. On my last rental, I found they can find the car I wanted to provide, but they gave upgrade with no extra cost. That's the reason I am staying with Alamo.

Donna English

Absolutely the best in customer service. Had purchased the option for a tank of gas, then did not use it.. so when I returned the vehicle they adjusted it immediately.. did not have to go back in and wait in line! The experience was one of the best I have ever had with Alamo, love this company!

Susan Plettner

Everyone I dealt with was wonderful at this location. The reasons I did not give 5 Stars: 1. Reserved Intermediate SUV through Costco Travel for about $216, Called Alamo (Main #) to add satellite radio which brought the total up to $249. However once they made the change my reservation price jumped to $709 on line. So I called customer service back, had to wait to speak to a supervisor. She identified there was a glitch in the system that caused the error and put a note on the reservation that it should be $249, but she could not update my on-line resv or email me this information. 2. I emailed Alamo Customer service and asked if they could confirm my $249 rate, which they did. So I was happy I had it in writing - not sure why they could not initially email that to me 3. I go to pick-up my Intermediate SUV and there are non left (I was one of the last ones in and they were sold out). All they had were minivans. I was going on a big road-trip so I wanted a vehicle with good gas mileage, the minivan cost me almost $80 more in gas than the small SUV would have. 4. They wanted to charge me for an extra driver when I was adding my mother. I had to point out that the resv was booked through Costco so there is no extra driver fee. 5. I return the minivan early and they handed me the receipt which showed I was being charged over $600, so again I need to speak with someone. The person who could fix it was away from the desk, but she called me 15 mins later and left a msg that the issue was fixed and she adjusted it back to the $249 rate, but since I had an extra driver she added that fee on. So I had to call them back and explain that I reserved through Costco and there should not be an extra driver fee. The person I spoke with said he saw that on the reservation and adjusted it back to the right price. So the people were all nice and helpful but the process needs some work and if Alamo has to switch you to a car with poorer gas mileage from what you reserved, there should be some sort of adjustment. I will still rent from Alamo in the future. Overall I think they do a great job, but I was not thrilled with this particular experience.

Jesse Burgos

In and out fast great. Service at counter was not as good. Employees don't like to talk much I guess.

fred malouf

Very easy rental from start to finish.

Eiichi Jumawan

Quick, easy, open early!

Stephan Adair

My wife and I rented a car to travel for the Thanksgiving holiday. Originally, the price was a bit on the higher end, but I overheard the person in front of me mentioning that they reserved a car through Costco. I immediately looked online and found a reservation that was much better. It was $100 less, included an upgrade from what I had originally reserved, and also allowed me to add my wife as a driver for free. All in all, it cost $235 for a sedan for a week. I will definitely be reserving cars through Costco and Alamo in the future.

Pedro Cantt

Wonderful....

Luca Garavaglia

(Translated by Google) Great service and availability. They forgot to give us the equivalent of the toll but as soon as we called him taken off the bill. What it is needed in order to feel "respected" as customers (Original) Ottimo servizio e disponibilità. Si sono dimenticati di darci l'equivalente del telepass ma appena abbiamo chiamato lo hanno tolto dal conto. Quel che serve per sentirci "rispettati" come clienti

Fred Boettcher

Outstanding. Since I had made a reservation, an employee pointed me to a machine which looked at my credit card and license and I was off to get the car. Very smooth. No unpleasant surprises. I will be a return customer for sure.

harpal singh khurana

Good customerr service and location close to times square

C. Pruitt

They're always on point. I haven't had any issues thus far.

Candie Blankman

I was there is the coldest week of the century! On Thursday the 31st, about 3:15 p.m., I was in a hurry and freezing and so did a couple of missteps in dropping off the rental car and departing. One, I left my laptop under the seat of the rental car and was all the way almost through security when I realized it. I went back and the car was already moved, of course. But Sasha, heard me asking an employee what to do. She immediately sprung into action and physically walked me to where I needed to be to find out the status of the car. Then she passed me off to Ben who also physically walked me to a warmer space to wait and then went to find the car. He found the car and he returned with my laptop. What a relief! And what great service. On a cold and very busy rental car day, they both went above and beyond anything I have ever experienced in my car rental days. And, they did it with a smile and a sincere tone of "I'm glad to help!" Unusual service in my experience. I got their first names. I hope from this and the date and time of service they will be contacted and commended! Grateful for employees like this on a freezing and frustrating day!

S C

Friendly staff, easy transaction and return.

Keith Hancock

My rentals with Alamo are usually longer term rentals - 3 weeks to 1-month or longer. In several years of dealing with Alamo, the cars have always been very clean, reliable, low mileage vehicles, extension of the rental was always straight-forward and easy to complete, and the personnel behind the counter and in the car pick-up area have always be pleasant and courteous. Alamo is my rental car provider of choice. I highly recommend !

Forrest Boughner

Picking up a car at an airport was never easier, or more friendly. This is the most courteous I have ever been treated by a rental car company.

Scott Call

Brand new 4 x 4 Toyota Tacoma four door pick up - a free upgrade from an economy. Came in super handy with the late spring heavy snowfall in S. Lake Tahoe. Staff always courteous and helpful

Jennifer Forest

I read through the website and was aghast to see that there was a $6.67/hour EXTRA fee if one were late picking up the car. So I called ahead of time and spoke with William, who checked my reservation and confirmed there would NOT be any added fees because my plane would be arriving at my destination hours after the pick-up time! What a relief! And he even let the Alamo staff know at my destination that I was granted an extra hour to pick up the car - in case the flight was delayed! WOW! Great customer service! I've rented from another company for several years but now I'll switch to Alamo! Thanks so much, William, for the AWESOME Customer Service!

John McCabe

We had a late flight into MSP and the person at the Alamo counter was fast, courteous and helpful getting us on our way!

Roger Coffey

Seem to always look out with this place. My last three rentals all cars have less than a thousand miles on them.

diego cabrera

(Translated by Google) Good treatment from the staff, a bit expensive but the service is correct and formal. The vehicles are in excellent condition. (Original) Buen trato del personal, un poco caro pero el servicio es correcto y formal. Los vehículos están en excelentes condiciones.

Odelphia King

Great service the best experience from Alamo employees they go out of their way to make you feel comfortable. Thanks for the great service.

Kristina Zaharias

Carol at the front not only was friendly she was very helpful! There was a mistake and I received a free upgrade without even asking. This is the second time renting from Alamo in 5 months. The pricing is fair, the choice of cars is excellent. But I will continue to use Alamo because of the service and helpfulness I received from Carol. Thank you!

Ron Schoenberger

I did online check-in which avoided going to the Alamo counter. The air port process went smoothly. I got off of the plane, walked to Alamo (long walk), got in one of the cars, and then drove off -- showing my paper work at the gate.

Bernard Whitley

My rental experience was great. Professional Staff Members made my encounter pleasant and flawless. The set-up at Memphis International is splendid.. Thank you.

John Mitchell

I had a four day rental out of Minneapolis. A car was ready when I arrived but it only had 5/8 of a tank of gas. Since I was planning to return the car with a full tank, Alamo gave me a very fair credit against the cost of the rental for the missing gas. The car was a Nissan Sentra, was very clean and it got good mileage. My checkout process was very smooth, as was the check-in process. Alamo is a good company to rent from.

Brandon Prime

I was in and out quickly. Alamo is the only place I rent from each month.

Nancy Brown

Got a good deal on a car through American Airlines. The customer rep at the counter was very courteous and helpful, and the car was clean and just right for what I needed. The facility was easily-accessible from the airport, and the lady helping in the garage was very sweet.

A Google User

The wiper malfunctioned on my rental vehicle during a downpour. I had to pull off the road and find cover so that I could fix it. Using my phone I took a picture of how the wiper malfunctioned. The fix lasted for about ten more minutes of driving. I had to pull of again and then found a store where I bought a replacement wiper. When I returned the vehicle I notified them of the problem, offered to show them the picture, and gave them the receipt. I was told that they didn't need to see the picture. The receipt was taken to a back office and then returned to me. I was led to believe that I would be reimbursed for the wiper blade. It never happened. I'll be looking at other vendors for my rental car needs.

Erik Matthew Johnson

Clean cars at a good price served by pleasant employees at multiple locations. What else do you need?

David Hawk

The car I received was excellent for minimal cost. Even better it had Apple Car Play. So I could use my iPhone's Apple Maps projected on the large screen and avoid the rental gps costs. Apple Car Play should be mandatory in all vehicles rental or not it's SO useful. On the negative side the shuttle service TO the rental lot was a nightmare. This has to be the worst one I've ever been on. It was jam packed elbow to elbow and slower then a snail in arriving. Horrible! Yet the shuttle to return was OK. I've been to most U.S. airports and St Louis remains the worst airport in this country. The city embarrasses itself with that travesty.

Felipe Torrijos Morales

(Translated by Google) Good deal, quick and fast. We rented a car with them and we got one top-end charge. I had never hired with this company, but surely repeat. (Original) Buen trato, agil y rápido. Alquilamos un coche con ellos y nos dieron uno de gama superior sin coste adicional. Nunca había alquilado con esta empresa, pero seguro que repetiré.

Li Chow

Reasonable price and hassle free booking

M Croteau

Quick, Friendly and efficient is the best way to explain the Alamo Rent A Car service at Reno-Tahoe International Airport. I was very happy with everything from my checking in, to returning the car that was also very pleasant.

Jennifer Young

Got to airport to pick up rental at 7am on Friday. Check in was quick. Had the choice of 3 cars. All were clean and ready to go with a full tank. I was out within 15 minutes. Both gentlemen working were great were playful with my 10 year old son. Amazing experience won't go anywhere else.

Debbi Wallace

I always use Alamo for my car rental needs. I find the Newark Liberty International team efficient and courteous. The service line moves quickly and I’ve never had to wait more than a few minutes to receive my vehicle. I also like to take advantage of the Manager’s Special. I’ve been pleasantly surprised with the vehicle I ended up with each time. Finally, Alamo’s prices are by far the best.

Geraldine Lauterio

We recently rented a car at the Alamo Car Rental at CHS airport. Addam assisted our rental in a very professional and courteous manner. We were set up with a car that exactly filled our request. Our return at the airport was also done quickly and accurately. Thanks for the great service!

Markus Tracy

Alamo has a poor system in contacting the Fargo N.D. airport terminal in cases of extending long-term contracts (when needing to rent a vehicle more than 30 days). Once you reach 30 days, it's impossible to reach an Alamo representative at the Fargo airport. Even when you email them, no response. When you contact other agencies, or locations, they will assign a case number that requires the Fargo branch to contact you. Once again, NOTHING! How unprofessional is that? Representatives at the airport (when picking up your car) say they will call when a month is up to extend your contract instead of driving back to the airport. That's been a lie. I was told (based on my case number when calling other locations) that they're busy at the Fargo terminal. Really?? I have called the moment they open and before they close and all I get is a voice mail that eventually disconnects me. The only option for me to do and others in this situation is to drive back to the airport (200 plus miles one-way for me) to renew my contract to extend my rental. Last time I will deal with Alamo.

Egar Suarez Arcay

Courteous service. Quality cars for good price.

G Scott

Smooth and Efficient

Andrew Galloway

Excellent friendly customer service. Location worked with me when a snowstorm affected my drop location. Very kind.

Cate Kim

The staffs are friendly and professional! The wait time is short too! Very pleased to find the place!

Joan Richards

Had the car we wanted (specified) and we had a great trip. Everything was handled quickly and efficiently.

Tina Vouloumanos

Standard car rental. They're friendly and attentive except did not give instructions on returning process. Went to return the car at 4am due to 6am flight..there was no one at the drop offs so we had no idea how to go about it til someone …

Rykee Taz

If your flight lands after midnight, please be aware that it’s going to take an hour or two to receive service due to their being one employee who provides service to the National Car Rental and the Alamo Car Rental customers. When I arrived an hour ago, there were ten people in front of me. One hour later, there are six people still in front of me. A productivity team may be able to see that the overnight shift needs more support if the wait time is this long for a reservation already made online. The employee here is very pleasant and professional, but he needs support.

Michael Scheer

Didn't appreciate the high pressure buy the extra insurance tactic.

Ben Hamrick

Super nice people. Quick service even with many folks to help. Sandra at pick up went the extra mile to get us in a car quickly. Highest praise.

Thomas Thompson

Great and speedy service.

Betsy Kenniston

Easy, friendly. Nice car. Even got upgrade because they didn’t have the class I ordered. However, the car smelled horribly of SMOKE! It was just nasty, even after the air freshener wore off. Never got used to it. Should have asked for another vehicle. Our mistake.

David Plumer

Be careful with your fuel fill up. they tried to charge me extra saying it needed fuel. I had my receipt from the gas station and had recorded the mileage when I got the car and when I returned it. They corrected but I felt like they were trying to rip me off.

G Lauterio

Great customer service!! Addam was most helpful with our booking.

Marc Gosley

Great service

William Buchanan

Not happy

Odalis Corniel

Good service and nice person

Victoria Leahy

Car was great. Price was expected. Only issue was the guy who checked me out. I could tell he didn't want to be there but that's the only complaint

Linda Nober

Very stripped down car.

Jonathan Tucker

In and out. No hassle! Took less than 10 minutes. But it was late in the evening though(11:30pm). So it shouldn't took long.

Tom Parsoneault

Good experience, great price, good car. Toyota Camry. Quick service, efficient organization. Would definitely use them again.

Shanika Wingfield

I reserved a vehicle through a third party featuring Alamo. I went to pick up the vehicle and was told they needed a major credit card, although the full payment was already taken out of the account. I can only imagine what other people are doing after being told no. I have to find another car rental in the airport.

D Fisher

Amazing customer service. One of the employees, Orlando, went above and beyond to help me find the car seats I left in a return.

Andrew Harris

I have always had a nice clean car when I pick it up from airport. Friendly staff .

Garry Kolb

Counter staff and car staff were friendly. Car was clean and had no issues. Overall, a good rental experience.

Bernie Lies

Sister needed to rent a car while her vehicle was being maintenanced. With all the Jr. Wrestlers in town & Red River Valley Fair going down, was lucky to find a rental car left anywhere in the area. Alamo was quick on their phone lines to get my sister a rental & @ a fair price. Plus, she got a fairly new SUV, nice !!!They're located @ the Hector Airport.

Patrick White

Process went smoothly. Car clean and worked well. Counter agent even provided hand cleaner and tissues after noting that we had used the handrails on the automatic walkways. The black residue was a mess, but apparently we were not the first to leave smudges on the rental agreement.

Gwen Harris-Attitsogbui

The pick up at the Charleston International Airport was exceptional. Minimum waiting time. There were small issue with the "maintenance check" light in the beginning, But it was cleared by the Alamo assistant immediately. Walk around is almost impossible to do, when cars are parked so closed together and other people are pulling out of the park.Otherwise, great service

Ryan Howard

Returned a one way rental to the Alamo w 44th location. The vehicle wouldn't fit in their garage but I was instructed by Alamo customer service to leave at the location. The manager TRAVON BUTLER assured me he would take care of the issue. A few weeks later I'm charged with a parking ticket the vehicle received the day after I returned it. TRAVON didn't check the vehicle in till the next day and lied about the time I returned it. Blatant fraud and I'm left on the hook for $129. Alamo won't refund me because TRAVON BUTLER provided a FALSE time of return. STAY AWAY FROM ALAMO, WORST CUSTOMER SERVICE EVER.

Heidi Baines

American 'customer service' at its VERY worst

Marc Baltuch

quick seamless pickup and drop off. All employees were respectful and courteus. Offered free upgrade and found pricing to be fair.

Chuck Jones

Pick-up was a breeze in the airport parking lot. Car was ready, good selection from which to choose. Drop off was also very easy My biggest compliment goes to the attendant who showed us the car. Not only was she friendly and cheerful, but she took the time to explain a few of the operating nuances of the particular car chosen. In all of my years renting cars (mainly from the competition) I have never had this experience. Kudos to you, Alamo, I will be back!!! Thanks...

Molly Smith

The car was clean, drove perfectly, and was really nice inside and out. We were about 35 minutes late checking the vehicle back in, and the employees didn’t charge us for the extra hour. The whole process went smooth. Overall, I’m super happy with Alamo Rentals and their service.

Tabitha Peixoto

I will always rent from Alamo at the airport!! After searching other locations of the competition and seeing their prices I decided to check the airport to see what the prices were there, I was completely stunned that Alamo blew their competition out of the water by over $50.00 a day!! I was honestly waiting for "the catch" once the vehicle was dropped off that there may be some sort of hidden fee but nothing! I am completely satisfied from beginning to end and the vehicle was perfect, a great ride for my road trip, I will be renting from Alamo every time in the future!

Susan McDonald

Check in/ check out a breeze. Nice car, great location on site at Charleston airport

Jeryl Mathew

Rented multiple times with Alamo in different locations and this was one of the best. Its a long walk from the airport terminal to the rental location which is a hassle. I booked a Mid-size SUV and was told that only Hyundai Tucson is …

refael salama

Excellent customer service. Good condition cars. Fast delivery and return service. I always enjoy renting from them

Carla viviana

everything was great there was a confusion on where to return the car since we were flying out and we had wrong information. We had an amazing shuttle driver name Judy she was really attentive and helpful and got us to the airport safe and fast. Thank you Miss Judy

Flint Flint

The staff were efficient and helpful. The vehicle was clean and well maintained.

Ansh P

Unprofessional and rude business. I think this rental agency does not care about their customers as they are anyways going to do business since they are operating from the airport. I am a regular renter and usually rents from Enterprise near my residence, at least 2/3 times a month. This time I thought of renting it via Alamo-Airport to see their service and since they were beating the price of my regular place. The person at the counter asked me for a "Secondary" ID even after producing my driver license and credit card to him. I asked him, this is the first time someone is asking me for a secondary ID and he was like, this is something new which we have started recently. I highly doubt that. He is like you can give me anything like your auto insurance card or medical insurance card. I asked him, I have never seen this written anywhere on the website and he is like, we don't mention it to prevent fraud. If a fraud person can have my driving license/credit card, in case he stole my wallet, he would have the other secondary IDs as well. Common sense! Anyways, I felt I was being discriminated here. Second thing - The person at the desk was trying to be funny and mock me. He is like, "did you shave recently?" I told, yes, why are you asking that? And he is like, "I think you are looking funny today." I ignored him at that time as I was getting late for my tour and just left after the documentation was over. These guys seriously needs a training on courtesy and interpersonal skills. Not returning here again even if I have to pay extra hundreds of dollars to my local rental company.

Hugo Portillo

This was my fourth time renting with Alamo and it’s compared to other rental companies the easiest and quickest way to get in and out driving your rental vehicle. Highly recommended!!

jonathan perez

Online says u can use a debot card i was so excited when i got a special deal as well.... but when i went to get my car they said no... i have more than enough to lay the total amnt..... rediculous.... why cantt i just pay up front im from out of state left with no options..... i hate these guys now

Greg Smith

Reservation agent kept my driver's license and did nothing at all to contact me to let me know it was there. Once I realized it was missing, I tried to call Triangle. But, guess what? They don't answer the phone. They just let it route to central reservations (i tried calling over 10 times). I had to physically go there to locate the license, although they had all of my contact info from my rental contract and could have easily contacted me. Pretty slack!

Christian M.

Rented there now for over 10 times so far no issues. Their service even increased in the last few months.

john costello

I would have liked to have given a 5 star review because I’m a regular renter of Alamo. The only disappointments are that each time I’ve rented I’ve had to clean the interior side of the windows and also what is supposed to be a smoke free vehicle their is always some rude customer who feels it’s ok to smoke.” Alamo should apply a additional charge to those customers “...they know who they are! Finally the receipt I receive at check-in is always a different amount that is charged and that I see on my credit card statement. I receive an additional charge for something and I never receive a follow up email or phone call explaining the additional charge.

Julie Ann

Especially appreciate Ken, who was working at 1 a.m. when my plane f-i-n-a-l-l-y arrived in Charleston. He got me into a car quickly and made sure I paid exactly the amount I had been promised two months earlier when I booked. Even though Charleston was filled with tourists, the rental car prices had gone through the roof, and the supply was not even close to the demand, Alamo kept its word, put me into a brand new mid-size SUV with all the bells and whistles, and Ken was very helpful and kind. Check in was a breeze at the end of my trip. Alamo gave me top-quality service for a great price. I trust them and will be using them again when I go to Key West at Christmas

Dan Reid

Excellent car at a great price and great service from the TF Green Alamo staff.

shilohjackson1024

Mandatory evacuation cuz of Dorian. Took 4 hours to go 125 miles to return the car. Alamo charged me for a full day for being 3 hours late. Said a mgr would call, no one ever did. Had a car that had very squishy brakes. Loooong lines to pick up the car, looooong lines to drop it off (but that was evacuation time - lots of people). Edited to add that I was refunded that last day's charges after this post. Thank you. (Still no one called - I emailed them and they refunded it)

Tiana Allen

I got a car for a day through a priceline deal and they gave me a hard time when I called about adjusting the time of pick up. When ai got to Alamo everything went seamless and they care of me at drop off when I ran into some issues returning the vehicle.

Peter Gouveia

Easy process to rent a car, but we were almost bullied into purchasing extended insurance by the check-in agent. That was quite uncomfortable. No means no, not "well, don't be surprised if you get into an accident and you have to spend much much more than if you just got our insurance." At roughly $45 a day including taxes, Alamo was the least expensive of all rental agencies at CLT.

Beautiful Chef Destiny

Horrible! I’d give this place not a single star! The 1st time I came, was told my card wasn’t going through. The guy at the counter said it must be due to insufficient funds. I then checked my balance on my CREDIT CARD and the amount due was more than enough. He then suggested I prepay for the rental through a new reservation. I did that through Hotwire, paid $217 and went to the counter. He said only a $1 hold was needed. My card still didn’t go through, even had the manager try. A few hours later, I came back to the airport location and new staff was there. The woman, Tammy, at the counter asked me questions that the 1st person Rick never asked even though I had already paid for the rental. I asked for a manager. I had to go back outside to talk to the manager Kristin and she took my credit card and took a picture of it in her phone. When I confronted her about it she said she needed to verify my card to make sure it wasn’t a debit card. WTH?!! Then she wouldn’t accept my drivers license because I have two and she assumed where my residence is without ever knowing me! NEVER AGAIN! I will further send my complaint until it reaches the desk of someone who gets these ridiculous employees in check! I can’t get to my own nieces funeral because Alamo can’t even have real employees who know what customer service is and think it’s okay to troll people out of money!

Marilyn Diaz

I rented a car from Orlando airport and dropped off at JFK, from now on this will be my rental company

Danielle Black

Wonderful we use Alamo all the time for business travel. If they don't have your type of car you reserved they will accommodate you.

Glenda Ransom

Efficient, excellent customer service.

Caz Haas

The dumbest Alamo rental location ever. They have the most inconvenient hours and their customer services is awful.

Einat David

Very good company. Friendly Halpful staff.

Giovanni Mellios

Great service. They went out of their way to help us, they went to every length to get us out the door with a great deal and a great car. We can't recommend them highly enough. Tracey is a saint, she was warm, helpful and efficient (she's fast!). She left us with a great impression.

Heather Pichler

This is NOT an airport car rental location. We had to wait 20 minutes for the shuttle and when we finally got to the off location airport site, the car I reserved wasn't available. To add insult to injury, the 2nd choice I asked for was given to someone else. The only reason I gave this one star was the sweet shuttle driver and the somewhat helpful guy at the front desk. Oh and if you have to return you car before 7 and after 3, you are out of luck. Totally misleading!

Debra Robinson

Arrived in Charleston and liked the fact that Alamo is right at the airport. Representative was quick and friendly. We were given an upgrade without even asking. Our only complaint was that the inside of the car window was smeared so it was hard to see driving into the sun. We always end up using Alamo after checking out other rental places.

Barry Dobbins

Excellent service. Employees were very helpful and friendly.

Kathryn Hart

Highly Dissatisfied with this company. Had a van reserved for a week no troubles with the process. Went to pick it up and they won't let you pick up the van without a major credit card. My visa bank card is unacceptable. Great, so now its noon on Friday, the day we were leaving and nobody has vans available because its the weekend. You would think that this major part of the pick up process would be listed or noted anywhere in the reserving process but it wasn't. We still have no idea what to do and the rest of our travel plans are now impacted. Moral of the story? You should check with this company If your specific card is accepted before they completely ruin your trip too.I will never recommend this company to anyone. .

Sandra Walker

Paperwork was totally messed up when I went to pick up car. I had been charged for a GPS I didn't order, paperwork when exiting airport was in someone else's name, and in returning I had been charged with a child seat which I didn't order, and they had trouble printing my receipt

Chun Kwan

Easy transaction in & out. They truely understand when people need a rental because who are in need of rental. Seamless transaction. Just Great

Earl D

Friendly and knowledgeable staff. They often offer upgrades without a problem. Just ask.

Anel Manjic

I made a reservation I called in gave all my info they told me car will be ready. Five minutes before pickup I get called saying they no longer have any cars for rent. Never again.

Dave Smiley

Easy pickup and return Upgraded to larger car

Nahom Woldemariam

Bad customer service, tried to up-sell consistently when I said no and charged me twice. I went through 3 800 numbers plus bank dispute just to get a refund. Overall, it was a bad service from Alamo and would never rent again from them.

Marvin Hawkins

Great experience with Alamo! I will definitely rent again! The rental agent gave excellent service! Highly satisfied!

Erika Garcia

Poor service, they charge a lot

Thomas Fitzpatrick

I rented a Dodge Caravan to move my daughter from L.A. to New Jersey. The vehicle performed flawlessly and was exactly what we needed to haul her belongings across the country. I got 25 mpg with the van fully loaded. The check in at LAX was a breeze, and so was check out at EWR. Thanks!

Rick Russell

My son attempted to rent a car with his American Airlines miles and was unable to do so because of their credit card requirements. He relinquished his miles (which they held for a week) and booked the rental with no problems. He called ahead and made sure everything was OK and was told it was. After driving 45 miles into Charlotte, he was asked for a credit card and he offered his debit card. That wouldn't work as per their policy, which they never told him. I offered mine and they refused. After calling corporate, they said the manager at the location could make the decision and the manager said that corporate had to. This car was already paid for and insured, what's a credit card needed for? He, his wife, and son had to leave with no car. That's ridiculous! Due to their phone system I could never get through to the manager and was always directed to another state. What a worthless manager to lose a rental because he has no common sense!

John Roberts

No very helpful

Rick Murray

Had a really great experience. I rented a standard truck because I like driving trucks and SUVs more than regular cars. The standard truck is pretty small, so the attendant in the garage looked at me and asked if I really wanted this small truck or if I would like something bigger, so I said yes to bigger. A couple minutes later he pulls up a beautiful Ford 250 with 4 doors. Way bigger than I needed, but I was going to be doing a lot of driving so I took it - and no one asked me to pay more! After 3 days I realized I needed to stay the rest of the week, so I called to extend my rental the day after I was supposed to return it! No penalty, no huge charge for the extra days, just 4 more days at the same price.

Steve Wendt

I have rented from them twice. Have never had a problem getting the car I wanted. They are very friendly, knowledgeable and easy to work with. I will definitely be going back to them again

saydee saydee

TERRIBLE, messed up our travel plans, we reserved a car weeks ahead of time, when we arrived they said they have no cars and making reservations does not mean you'll get a car for sure. : !

Reginald Linnette

Great , but price fluctuation is uncool

Annie Herrera

We had such a great experience with Alamo. Our car was ready when we arrived to pick it up. It was clean and new. We had an emergency and had to keep the car an extra day. I called them and they said that it would not be a problem. The young lady at the return desk was quick and so nice. We were in and out in no time.

T Roberts

This "airport location" is 20 minutes from the airport without traffic. Fortunately for us it's on the route we travel anyway (Edisto Beach) so it isn't such a big a deal for us. Don't understand though how an airport location can close everyday at 2:00pm. That's a big deal if your flight is scheduled to arrive at 1:30 but is running a few minutes late. Other than that, we've usually had friendly service, despite often incredibly long lines waiting to check your car out. They don't seem to have enough personnel to accommodate a bunch of people arriving at once. FYI - there is a HUGE difference in quality between the on-airport car rental companies at the Charleston airport and the off-airport ones. We've tried them all, and there's a reason why the prices vary as much as they do. If your flight arrives well before 2pm and you're traveling south or west of Charleston, then Alamo is the best of the off-airport locations. Otherwise stay on airport.

basel axiom

Good

Bill Harrington

Tina and Jerry in Buffalo, and Orlando in Newark/NY airport were all awesome!

John Proniewicz

The service provided was excellent. I was in and out quickly. I liked the fact that I could pick the car I wanted in the class that I chose. The car was clean and ready to go. Returning the car was a breeze.

Sergio Correa

(Translated by Google) The customer service is excellent, the car very good and the price very, very competitive ... I picked up the car in New York City and returned it in Texas for a really low price ... (Original) El servicio al cliente es excelente, el coche muy bien y el precio muy, pero muy competitivo... recogí el coche en New York City y lo regrese en Texas por un precio realmente bajo...

Carter Doolittle

I made a reservation, have a confirmation number, showed up to pick up my car and they tell me when I get to the desk that they have no cars. Megan was very nice but I still don't have a car to use. She stated it happens all the time. I would book with a different company.

James Connor

While returning the rental, I was received by a Management Trainee, Erica. She reviewed the condition of the car with a discerning eye; pointing out many of the deficiencies associated with the wear and tear of a rental car that had 37,000 miles of rental time on it. She then promptly implied that I was going to be held accountable for these and that she was going to "write it up". I was shocked. It felt like I was in a third world country and was being set up for a shake-down. Ultimately, a more senior representative stepped in to put a halt to the silliness. For those of you thinking of renting here, beware of the youthful blond and her impetuous decision making.

adam rogers

What can I say here.... Well I ordered the car from Alamo one they had a car big enough for all 8 of us, they beat the price of the competition then I got a discount on top of it already being cheaper. Ordered online early. Did the online check in only had to show my if at desk to get key. Staff at the counter was amazing they were nice joked around with me while getting everything setup. When I declined the warranty they didn't pressure me anyway, make sure to call your auto insurance before declining their warranty!! Walked out found my car first spot since I prechecked in they brought it up to the first spot so I didn't have to search. It was a Ford expedition seats 8. Held all of our carry on luggage perfectly fine. Drove very well. Car was clean had some songs but their policy was dents over a golf ball or bigger make sure to note and any scratches deeper than paint and a dollar in size. Drove about 450ish miles never had to fill it up. Prepaid gas so returned it empty. Upon returning staff told me what I owed in gas which I had"prepaid" when I asked they said it was an intial at time gas price they updated when I got there which was cheaper and that was what I was charged. All staff from start to finish were amazing and helpful. I wish I had gotten their names. Thank you for the assistance and great vehicle from me and my family.

Jay B

Terrible experience! Dont rent from here! I made reservations online 2 months in advance, only to spend 2 hours of my time wasted and stranded without a ride. The desk clerk was extremely rude and un sympathetic. I'm stranded in a different state with absolutely no vehicle.

Robert Shaw

Rented from alamo for 6 years always booked from home, this year we booked on arrival at airport as always told its cheapest to book when we arrived, man on counter charged us $1800 for 2 weeks hire inc all insurance looking online can get same spec for $960 never again use Alamo

ROSY

The return of my vehicle was extremely easy. Orlando was very nice and very friendly. Thank you!!!

Bryan Cardos

Terrible service and all you hear is sorry no one is available , they even hung up on me twice. Plane arrived at 12:05 got our luggage, at 12:25 all light are off and no one around Supposed to be open till 12:30 am Imagine the frustration I was there with 2 kids and no car in the middle of the night WOW people just don't care anymore Cost us $140 for a cab ride to hotel that was 1 hr away Thank you ALAMO

deb merkle

Two years ago, while renting from Alamo, we had our car keys stolen. The Alamo customer service folks were incredible. They worked with us to get a locksmith so that we could get our luggage then waited while we hurried to our flight. During our layover we arranged for our AAA to pick up the vehicle and return it to the lot. Alamo was incredibly cooperative with the arrangements and worked with us throughout the ordeal. We have since only used Alamo for our next 5 or 6 rentals. We have always been pleased with the service. Unless no option Alamo will be our go-to car rental.

Steven Briggs

The experience overall was great, the only thing I didn't like is that it was prepaid and you guy put a $250.00 hold on my CC. Why? I have USAA insurance and I also took out the insurance with Alamo. This was not the right thing to do. Please make it public and in advance that you will do this to other customers.

Joy K

Only complaint was the time it took at the check in window with limited staff while manager talked to people but didn't actually work to help the line get served quicker. ALL other staff we encountered went above and beyond in their commitment to customer service. Returning the car was the fastest airport check in I've ever had and everyone was so friendly and helpful to my mom and me. Thanks for making our vacation travel go smoothly!

Lori Roberts

Great service at the Charleston airport. The Alamo line had a few people there and the man from Enterprise said to come there. He then helped me and even took my mom and my luggage to the car. Very helpful and friendly, even told us how Charlotte got its name. The car was clean and check out fast. Would rent from them again.

Jim Lewis

Convenient even though not at the airport and affordable. Can leave early morning dropoffs at the airport via Enterprise, as they are affiliated.

J J

Desk staff was "ok". Busy with one another. BUT, Chuck the gentleman greeting the customer and providing the vehicle was, simply put, the best. An asset to your company and a fabulous start to out vacation. Bravo to Chuck.

Carlos Lpz. Rosales

(Translated by Google) Very good service and at a very good price (Original) Muy buen servicio y a muy buen precio

Gabriel Grant

I have had consistently pleasant experiences with this rental location. However, after they tried to place me into an extremely smelly car and I let them know the problem, they gave it to another customer rather than pulling it out of service. It was gross and should not have been given to me or anyone else.

betterhalf ofchill

Great experience! Everybody that helped me was great!!! Thank you

Raymond Champagne

Absolutely fantastic. We needed to exchange the car for a different automobile. Went as smooth as could possibly be expected. We were upgraded to a full size SUV from a midsize SUV. No charge for the gas used. Also told there would be no fuel charge when I returned the second vehicle. Not only was there no fuel charge they credited me $40 for the half tank I put in. Also I needed to extend my rental for 3 days due to the death of my mom. They gave me the same daily rate that I originally signed up for. Two people in particular Bre and Susan showed extremely Professional Service!! I could not ask for better service. I will definitely use Alamo again in the future. Thanks for all your help at a very difficult time.

Craig Miller

Good peoples, great job.

Bob Touro

I recently rented from Alamo in Providence, RI and the rental check in was fast and efficient. Upon arriving at the floor of the parking garage my car was waiting - a 2017 low mileage Kia Sorrento which was more than adequate for my needs. It offered a comfortable ride, seating for 7, loads of storage for my baggage and was economical and yet powerful to zip me along the roadways of New England. I have had wonderful experiences with Alamo in Providence and always receive an upgrade or a great vehicle such as this Kia Sorrento. I give Alamo PVD - 5 Stars for service and satisfaction. Having to use Google to report this feedback was the only bummer requiring a separate signon and answering 20 questions just to post it. Dr. Bob Touro Jacksonville, FL

Cory Williams

Straight forward with friendly staff.

Amit Khurana

Short wait. Friendly service. Good clean car

Mary Graves

Great customer service and th he cheapest rate out of every car rental company at tf green airport in providence, ri!!

Mike Harris

Amtrak was going to charge us $540 for 3 tickets from New York to Washington DC. Alamo saved us by renting us a car for $139 plus a free upgrade.

Krystle Meade

I always use Alamo when I need a rental, their customer service is amazing! I never have to wait in lines with their "skip the desk" option and I am in and out in no time! I have never had any issues with any of the cars I've rented and …

Dave Plisky

Great, fast service. The shuttle from the airport to the rental place was great.

Joe Carollo

Renting from Alamo at T.F. Green International Airport was very easy. Customer service desk was fast and very polite and helpful. Getting to the car required a long walk across the enclosed sky bridge but once there it was a dream to get the car. Was able to choose from two compact SUVs which was very nice. Chose the Hyundai Santa Fe. Wonderful car to drive and great gas mileage. Return of the car was very easy and quuck as well. Overall experience was great.

Shelley Jones

Car was as expected. Clean and in working order. Easy in and easy out.

Patricia PERKINS

Outside of the SUV was dirty. Had to stop and wash all windows and mirrors.

Eileen Shedroff

SCAMMERS!!! CONSUMER BEWARE !!! When I rented the car from the Buffalo airport it was freezing cold rainy and snowy. The car was parked in a dark garage. No one went over the vehicle inspection after I signed rental agreement; I stupidly jumped in the car and took off! When I got to Rochester and went to take my bags out of the back, now that I didn’t have a car parked within 8 inches of the bumper of this car I was able to see that there was damage to the bumper Long story short when I returned it to Syracuse they asked me for my insurance information stating that they were opening a claim . YEAH RIGHT! I found out online that they’ve been subject to class action lawsuits in regards to scamming unsuspecting people like myself on this very subject WATCH OUT !! Of course when I brought this to their attention, after suggesting I contact the police in the Syracuse area and file an actual police report in regards to they’re scamming me, all of a sudden the claim was closed right away

Ella Grady

The Skip the counter check in was fabulous. I got an excellent car to rent. The ride was beautiful. The price was phenomenal.

Rebecca Pride

It's a RIP off! They took my money and I never got a rental!

Derrick

Customer service and staff is amazing. I had a new employee help me out and she was outstanding! 3 stars because the rental car options were limited and the building (interior and exterior) looked dirty and aged. This location is about 10 mins away from Charleston airport. Location is not in the best of areas, but still easy to find from the nearest main road.

laquita Johnson

The black tall guy was super cool. And the cute guy at the front desk was very helpful, friendly and very patient with me. They didn't have the truck I wanted but her recommended this cute car,I loved it soo much, I went and brought the exact same car. Everyone had smiling faces. I felt right at home. And noone is beating their prices. . I dare you to find better. Only issue is noone answers the phones.

Ray Harms

They did a great job, I needed to extend my rental by a day and they took care of it. I had a billing issue and Douglas helped correct it.

David Levi

Very good service. we got an upgrade and the car was clean and now. There were no hidden payment of any kind.

TISHA JACKSON

Excellent price and outstanding customer service.

FG Waterman

What COULD have been a bad experience turned out to be just the opposite. Had trouble holding the car on the road due to tire going flat on passenger back side. Pulled into place to eat which just happened to have an auto repair shop adjacent. A good samaritan in the shop beckoned me to drive the car while I still could into the garage bay. Nail was pulled out of the tire and plugged, and $16.01 dollars later, we were on our way. Alamo reimbursed for all but $85.00 of rental price upon return to the CLT terminal. Very delighted with Alamo for that gesture! Keep up the good customer relations.

Yossi L

Really impressed by their staff and the manager. They care about their customers

Jeff Erwin

Good customer service!

Yannick Guillo

Accueil simple. Très bonne voiture. Procédure simple

Joyce Ray

Transaction went smoothly from pick up to drop off. Shout out to JULIO for finding a RAV 4 for me!

Vincent Mills

Phone number says open 24 hours. It is NOT open 24 hours. ... Lisa, the email response bounced.

William Taylor

They have easy to use check in kiosks, easy to follow instructions to pick out your car and excellent service. I was impressed with how well they dressed, their promptness in the lot both for pickup and drop off. Will definitely recommend Alamo at the CLT airport.

Craig PoVey

Easy kiosk check in. Polite staff. Great car. No surprises

Luca Garavaglia

(Translated by Google) Excellent service and availability. They forgot to give us the equivalent of the telepass but as soon as we called they removed it from the bill. What you need to feel "respected" as customers (Original) Ottimo servizio e disponibilità. Si sono dimenticati di darci l'equivalente del telepass ma appena abbiamo chiamato lo hanno tolto dal conto. Quel che serve per sentirci "rispettati" come clienti

Larry R Dean

Cars were dirty. They put me in another car and it was dirty as well.

Karen Davison

Staff was pleasant, eager to please and timely. Automobile was a good one to have on the road and fun to drive. Great service!

Doru R

Beeing a long time Alamo's customer I can say that is OK. As usual it was fast, car was an upgrade, desk office pretty good. The only new and confusing episode was that you have to check your car for dents and scratches and check on a paper. All the times their parking lot had a gate with an atendanat when you exit so I supposed that I had my paper form to be signed there. Surprise, Charleston rental have no gate and you have to turn back and have that paper signed so they confirmed the car they rented have dents and scratches. A good ideea but if their office would tell you to come back .... could save your time.

harpal singh khurana

Good customerr service and location close to times square

Cat Martinez

Alamo has amazingly great customer service! I wouldn't rent elsewhere!

Hannah

When I dropped my car off at the airport there was one person directing people where to park the returned cars but no one else there to verify arrival time. When I checked my bill I found out I was charged an additional day because whenever they finally decided to check the car in was an hour after I actually arrived. They also charged me to refill the gas tank though I had literally Just stopped at a gas station within a few miles of the facility. I'm infuriated by these back-handed charges. I will never rent from this company again and recommend that if you do to document EVERYTHING. Keep your receipts, make time stamps, take pictures. Luckily I did and was able to have the BS charges refunded.

E Reynolds

Always available and affordable

Stan Cole

Great, great service in Charlotte. When we entered the car garage, our category was not immediately available. The supervisor quickly offered us a higher category beautiful car at the same rate. Well done, Alamo. I will be back!

diego cabrera

(Translated by Google) Good treatment from the staff, a bit expensive but the service is correct and formal. The vehicles are in excellent condition. (Original) Buen trato del personal, un poco caro pero el servicio es correcto y formal. Los vehículos están en excelentes condiciones.

Jane Anello

I had a reservation for a compact car. When I arrived at the desk, the gentleman told me that they had my compact SUV ready. When I told him that I'd reserved a compact car, not a compact SUV, he indicated that they all came under the same …

Nikki Sanchez

My mother in law set up her car rental a month ago, got the confirmation, everything. They told her to come at 5pm to pick it up, and sure enough we come at 5 to get it, and they are closed. Not a single light on. She calls to find out why they told her to pick it up at 5pm if they arent even opened, and they tell her sorry maybe we can try the airport Alamo, but no, that one closes at 2pm on Thursdays. Nobody offered to fix the issue, or any real help in general, basically they just said spend more money to go somewhere else. The customer service rep we first got was sweet, but she couldn't do anything, so the call was escalated and nothing was accomplished. The whole experience was awful. We wont be renting, well trying to rent, a vehicle through Alamo again. Enterprise won our business tonight.

Octavia Oliveira

EVERYONE WHO SEES THIS POSITIVELY DO NOT RENT FROM THIS COMPANY ...THEY ARE NOT RELIABLE

Jason K

Wasn't the best experience I've had renting a car

Mark Wilkins

Great. No issues. New car.

Jamey Campbell

What a nightmare! They ran out of cars in Friday so had to sleep in the airport to pick the next car up in the AM on Saturday.

Jackie Harris

The service were outstanding. The car were waiting on me and after the trip turning in the car were smooth with no problem. I will rent from Alamo in the future.

David Eisen

We rented a minivan from the Charlotte Airport. I am a business traveler that rents from Hertz almost exclusively. I needed to rent a minivan for my family. The minivan was brand new and a great vehicle. I would have given the rental 5 stars. However when returning the van, the Alamo employee scolded me for not being safe because I pulled into a new lane. There was only one other car being returned so it was not busy. Instead of directing me where he wanted me to go - like Hertz would have done - he was lazy and didn’t. Then he decided to yell at me that I should have gone behind the other car. “If there is a line at the airport counter, don’t you get at the end of the line” was his comment. I said “aren’t there many lines for a reason”. He has quite the attitude. I won’t choose Alamo at Charlotte again

Jennifer & Patrick Wedding Day

The car was stained on the seats and ceiling. There were scratches, dents and paint peeling which we took note of ourself as the Alamo person checking us out with the car didn't do this step. Once we got on the highway we kept hearing an odd noise. We pulled off the road to find that a plastic bolt was missing from a part in the wheel well causing a part of the wheel well to flap in the wind and hit the tire repeatedly. This wasn't noticed initially because we were driving behind other cars which blocked the air flow from hitting this piece. Previous rentals with other companies had more option upon pickup and were in much better condition inside and out. My current vehicle is a 2012 and was in better condition than the 2017 vehicle we got. I personally believe a rental should be better than what I currently drive and it was not. I don't believe I will rent through Alamo again.

Jack Murray

Terrific rental experience beginning with Gail at the counter to Brianna who took us to our car and then the car itself concluding with a great price!!

Felipe Torrijos Morales

(Translated by Google) Good deal, quick and fast. We rented a car with them and we got one top-end charge. I had never hired with this company, but surely repeat. (Original) Buen trato, agil y rápido. Alquilamos un coche con ellos y nos dieron uno de gama superior sin coste adicional. Nunca había alquilado con esta empresa, pero seguro que repetiré.

Bill Young

Staff was super helpful and professional. Car was clean gassed up and ready to go. Great experience. I look forward to renting from again

J Brown

Friendly staff.

Neil Williamson

Only complaint is the rental facility does not have a place for drop off of the renter as it is only designed for the airport shuttles.

Rae Charles

I've always rented from Alamo and had no problems when it came to getting or dropping off, but my drop off experience was horrible. I pulled up waiting for someone to check me back in and to give me a recent. i stood their for about 6 minutes before a gentleman yelled out “Constance’s can you please check this lady in. Her responds was I was “I'm off and I don’t have a scanner”. Another customer stated you might as well go in. I went inside and a young man asked if i needed help and i told him the situation. He walked me back outside and Constance had a scanner and was checking me in. I asked her wasn’t you off?!? She said yes, i told her “well give me someone who will get paid to be working if your off”..she said it wasn’t any problem but it was. I stood out their 6 minutes while a group of people where in a van on their phones while playing loud and disrespectful music to be checked back in only for the same person who seemed to be off didn’t want to help me in the first place. Unhappy about the customer service and the outlook.

Axel Müller

Rental car agency where you can rent cars according to your requirements. Fast and easy service and booking. Friendly staff who gives you a short introduction about the most important features and who will be happy to answer your questions.

Robert Roubal

Because of weather and luck showed up 3 hrs early on my flight from Chicago to Reno, NV . From the young Lady behind the counter to the man who helped show me a few features on my rental, i am now an Alamo Believer and Customer. Even for a few more bucks a day Alamo makes the experience as pleasant as could be. Keep up the GREAT JOB OUT THERE IN RENO !!!!!!!

Janaye Pegues

I love ALAMO !! They are no hassle, no hidden fees, and prompt service. I like how they have fast check-in and check-out. Minus the hold (haha), but I know its a precaution hold on your card. But, to be honest they are great. They even have great humor, aren't stuck up, and tight lipped, like other rental companies. They really do put the customer first. I will stay using them for ALL my rental needs.

Scott McMillen

Great car, good service!

Kandace Kirkwood

It's going to be a no for me. I booked over the phone so that I would be able to ask all the questions I wanted. The young lady I was speaking with was very nice. I asked her, several times, would there be a deposit. She said because I was using a major cc that I would only have to pay the cost of the rental. Fast forward to us getting to the airport. We are told there is a $300 deposit due to my DL being from the tri-state area? What?! So now we are stranded in another state without transportation. I call CS and of course they were of no help even when it was their rep's fault I was in this predicament. Long story short, a relative had to drive an hr and a half to pick us up. I originally booked a midsize SUV and the best the supervisor I spoke to could do was a 1 day free rental for a full size car. Pitiful. Then I call back to ask about them fixing it to were I could at least get the vehicle I needed. Mr. Derrick very flat and dryly said, we don't offer any other coupons period. Terrible experience hands down!! I will be filing a corporate complaint as well.

John Johnson

The car was dirty when we picked it up at the Reno airport, had to bring it back 1 day early because the left rear tire kept losing air. They did replace it and the replacement worked fine, it was also not clean.

Nancy Golubski

I’ve rented from Alamo on multiple occasions and have had nothing but great service. This last time I didn’t know how to connect my phone to the Bluetooth option and the gentleman at the gate when I left helped get me connected he was so polite and technically astute and I really appreciated him. I will continue to rent from Alamo on all my future trips. Thank you for being such and awesome rental agency!

JennerJ21

They did not have the car I reserved or anything close. I was not pleased with experience at all.

Jennifer Österman

I have always had excellent service at Alamo and I've been renting from Alamo for several years!

martha hahn

Great service, and altho they were busy, they made sure I got the car I wanted. I was very pleased with the price, service, and the car.

Joyce Muhammad

Not happy at all. I needed a to upgrade .I was charged for both cars.

Michael Connaughton

Alamo at MSP continues a high level of service: fast, efficient, clean, well-maintained cars at an excellent price. My first choice in Minneapolis for rentals.

Mario Trinidad

James the front desk guy is always friendly and very professional. He makes you feel like family and always has a smile on his face when he greets you. An excellent example of awesome customer service and certainly a good addition to the Alamo group!!

elmer fuller

People are always friendly and willing to help. I have rented here many times and never had an issue with a car or a bill.

Nora Meadows

I have always been happy with Alamo. I prepay when I booked the reservation and it is a breeze to get yoyr cat.

Vincent Polidoro

We rented a car for a week, and before we returned it had it professionally detailed and cleaned. We vacuumed the engine, the floor mats, and all the seals on the entire van, but were charged a $100 cleaning fee because we didn't pressure wash the engine. I didn't have time to discuss in more detail since we were catching a plane, but ended up working it out with management later on and were refunded the money. Kind of wish we hadn't had to go through all that but I'm glad it was resolved, management was responsive and helpful and the ultimate outcome was a positive one.

Jim Roy

My Alamo car rental experience was very good. I had no wait at the counter when checking in. I went out to garage for my car and I was warmly greeted and the attendant offered me a complimentary upgrade. The car was clean and ready to go. At the end of my stay I returned the car the attendant was polite, efficient and welcoming. Overall compared to some of their competitors Alamo stands tall with great customer service and value added pricing. I highly recommend this car rental agency.

Marty Hanisch

I have no complaints about Reno. On dropping the car off at SFO I had left inadvertently a backrest and a phone charger which I notified them Alamo. The person(s) in their employ apparently stole the objects and I was informed that they were not found!

Andy Pearson

Scammers. They rent vehicles inappropriate for the area. Tell you you can not take the rental on dirt roads. Montana has many dirt roads. No cruise control in our car, even thought Alamo website said it would. When returning, rude counter person told me I should have paid more for a bigger car. Will NEVER rent from Alamo again.

ra7760ram .

The trip from heck...traveling to Omaha for a wedding and flight delays to and from Omaha. We touched down at 1:15am, 1 hr and 15min after the rental car place closes. Lloyd, the man working there, knew we were coming as I called in advance to inform that we would be delayed and said he would be there until 1am anyway. 1:30, he was still waiting for us and others. Great support and service from him.

Alan Kelly

No hassles. The kind of service every traveler deserves

Paul H

Not a good experience! We arrived late in the evening as they were an hour from closing, to find they had NO cars left (even though I had booked 8 months before). Several other customers who had also missed out on cars were on phones panicking trying to find something for their journeys. Fortunately we were staying in Memphis and didn't need one urgently, and the receptionist, who was very friendly if stressed, offered us free taxi rides to our hotel and back (with receipts of course) and a free day off our 8 day rental as compensation. We accepted without fuss. We returned the next day to face a different miserable, bored receptionist who didn't apologise for our experience at all, and even had the cheek to quibble over our taxi expenses. Moreover she refused to refund us a day as (she said) we had pre-paid for the car so it couldn't be done. And she didn't even offer us a free upgrade. During this time a horrendous queue of customers had built up behind us, but with only her on duty they just had to wait while our issue was sorted out. Considering we had a booking, it seemed to take an inordinate amount of time as she undertook much computer staring and button pushing to complete our paperwork. Note the 5 other car rental companies in the hall during this time had no people waiting - so I recommend others to use any one but Alamo for their car rental in Memphis. Having said that, the car we got wasn't bad and our return at Atlanta airport was no fuss (although they did not have full access to our booking records as the car was from another state - don't they have a single national system???).

Karen

This location is excellent with customer service, friendly service with a smile. Great employees and very helpful. Had some problems at other locations and this location made it up to us. They provided over and above customer service. Jake, Nate and Wyatt all made me change my mind when I wanted to walk away. They gave us the resource to help us and didn't stop until our needs were met. Fantastic rental car service I highly recommend this location.

Tevin abeysekera

Wanted to extend my rental for a day but increased the price. They were helpful when I got the car and made it easy to switch to a off road.

Jessica Girard

Fast and friendly service from beginning to end. We had a wheelchair and the gentleman we returned the car to volunteered to drive us to the departures level, so we wouldn't have to make the long walk from the rental car drop-off garage.

Leiloni Brewer

I am an Alamo Insider and I was very disappointed for the first time ever on how I was treated by Alamo in Omaha Nebraska.. I have used Alamo for over 10 years and I fly Non Rev standby and always used my debit card. I have never owned a credit card in my life...This labor day experience was completely and utterly showed no value to your loyal customers at all. I was told I was not allowed to rent a vehicle if I didn't have proof of an assigned seat for my return flight and that I could not use my debit card...I was treated as if I was a liar and that I never used Alamo before it was very disheartening to be told I'll let u rent just this one time and if it weren't for the things I had to take care while I was on my trip I would have not took the rental...that one incident changes my whole entire view of Alamo and that's sad. But I will choose to not use them anymore if my value for over ten years renting almost 2 to 3 times a year means absolutely nothing to Alamo

Tim Raymon

Amazing customer service! Entire rental process was easy and comfortable.

Darby Campbell

Great service, friendly and fast.

Rebecca Valone

Excellent customer service my husband and I travel a lot and the Memphis Alamo rocks!

Hiloon Subillie

The only problems I experienced were, I had to wait for the rental to get washed and secondly, it was brought to me without getting dried. Lastly, I just do not know if it's a problem or not for that kind of car, Chevy Cruze, since it was my first time to drive that kind to jerk while I was in a complete stop and just before I realesed my foot off the gas paddle! But, Alamo is the best!

Jo Tipton-Swofford

Really happy with my rental except for the horrible marijuana smell.

Sandeep reddy

Excellent service

Dee Young

The check was very slow. I paid for Sirius and it was never activated. I flew into the wrong airport, 6 hours away and when I called about a 1 way drop off, to the airport 2 hours away, it would have cost me $487.88 vs my $128 for the 4 days. Now I expect a higher bill but that was ridiculous!! Now get this, if I returned the car on day 2, and picked up a new car or rechecked out the same car, my total bill would have been $187. So, I lost 4 hours with my son who was deploying son (2 hour there and back) to save the additional $200. As my trip was already very costly, last minute flight, cost to change flight and cost to change car. Customer Service was the pits. But car was good. I use to use Alamo for all my needs and switched to enterprise but forgot why. Now I remember. Do better with customer support.

Julia Zimmerman

Decent prices. Amazing staff, but the car was not cleaned very well when we got it. There was even stuff in the compartments left by the previous renter

Wendy Heaton

Great experience renting an intermediate SUV in Manchester, NH. I liked being able to select from a number of excellent choices in my rental category, and was given good advice from the customer service rep as to which vehicle would best meet my needs. Recommended.

Monique Scott

Horrible service in the memphis airport. Inconsistent practices. They don’t mind making things difficult.

Jay E

Great customer service I was completely satisfied with renting from Alamo the vehicle was perfect for our travel needs. And they have cemented a lifetime customer by finding an returning a pretty expensive item that was left behind in my rental. I don't know about you but integrity and honesty means a lot to me and the staff who cleaned the car definitely posses these attributes. As a Soldier I salute them and thank them for their service.

Miles Maxey

The counter staff person took about 25 min to process my prebooked rental. It took about the same amount of time for the person in front of me. I have had good experiences at most Alamo rental locations. This is the second time I have rented at this location. Some of the staff seem to be poorly trained.

Nicholas Shanley

Not as bad as some. Not as good as others

Corey Anderson

This location has no direct phone line. The number provided is a run-a-round. Cant get simple information about your rental vehicle until you get to the airport. Very Convenient (Extreme Sarcasm)

Sepehr Roshandel

Very nice and helpful lady is working there that made sure I get the best deal.

TriNA D

I love Alamo!! The representatives are very nice! No matter what state I travel to I always receive great customer service.Thanks Alamo!

Megan Prater

Their damage recovery unit is a joke and just another way to make money off their customers. I was rear ended one day and then hit a raccoon the next (can you say vacation from Hell), they couldn't seem to file the incidents under the correct insurance claim so I kept receiving notices saying I owed them 3 grand, mind you the employees at the Eppley Airfield location told me not to worry about the front end damage because it wasn't my fault that a racoon ran out in front of me, so I didn't until I received the notices. Although State Farm covered the front end damage, Alamo still insisted on charging me around $500 for their 'administration fees'. My claim keeps getting shifted from one incompetent agent to the next, I will never do business with them again.

Mary ReedMartinez

Very professional & courteous will rent from again.

Karen Paul

Price was over $200 less than other companies. We did the pre-check in and it worked great. The car was clean and new. Returning the car was easy and the check out guy was very nice. We were out of there in less than 5 minutes. The only complaint I would have was that they charge for your spouse to be a driver. We chose not to pay so it meant I had to drive every time we went anywhere. It would have been nice to be able to share the driving. That's the one reason I didn't give them 5 stars.

Ibrahim Jaber

Reserved a car online a week prior for $335. Get to the front counter and it becomes $510 because I "must get coverage from Alamo." Apparently Alamo cannot except Geico to cover their cars. Called Geico and Alamo customer service and both stated that information was false. Worst customer experience ever.

Scott Robertson

Good value and service at the counter and at the car pickup area was helpful.

Ken Rholl

Great price. Simple, quick process at desk. Gave me a wide choice of vehicles in the class I reserved. No high pressure to purchase insurance or gas plans. Return also quick and easy. What's not to like?

Lee Anne Roquemore

Edited to update - despite their comment below asking for an opportunity to make things right by contacting them, they simply never responded at all to those points of contact. It would seem that they only commented to look like they care about customer service, without actually following through. ******* Spent two weeks prior to trip calling to ask questions about our rental based on the local weather and snow potential. We could never get anyone on the phone, and despite leaving messages as instructed, no one returned calls. The parking lot Staff was absent. Desk Staff was super pushy about upgrades that were unnecessary, assured us that the car they gave us instead of what we'd booked would fit our group and luggage (which it didn't, and then we had to go in and out of the airport after midnight when it was freezing outside to try a different vehicle which still didn't fit our group and luggage.) Cost us an extra ~$300, and an extra hour or more, with a baby, and kids who'd traveled more than twelve hours. I will try to avoid Alamo at all costs in the future.

Robyn Nicholson

I use the At Louis Airport Location. The shuttle from airport is quick. There is always a shuttle available curbside at the airport. Staff is wonderful. I have started using the Kiosk which is very easy. Only issue I have on a regular basis is the car class reserved is never available. With that said, they are always wonderful about upgrading at no additional price.

Sheila Brown

I always have wonderful experiences when I visit and rent from Alamo. Excellent customer service! I've never had any trouble with the cars I've rented. I would highlyrecommend Alamo. The only car 'rental company I use

Mary Smee

I live in great falls montana. My sister and her best friend came for christmas, and dropped off the rental car at our airport Alamo rental car department, a few hours later they realized a very important bag had been left in the trunk. They have tried multiple times to talk to associates about the issue as the bag contained a passport cash and a checkbook. JOSH was the least helpful employee anyone has ever had to deal with and refused to even check into the issue for hours claiming "he couldn't" and there were "too many cars to be able to find something like that" even though ALL details of the car including liscence plate number make and model and receipt for the rental were given to him. The total cost in the bag is well over the amount for a felony and a police report is being filed. Strong suspicions of the employees keeping the bag were formed from the way he acted. I hope charges are pressed and video requested from the police. All this over my family trying to make it home for christmas. This company is awful and I will definitely be telling anyone who will listen about the horrible treatment and sketchy actions of your employees.

Jeff Leich

Fast, friendly, some choice of vehicle, good vehicle, quick return and low cost too. ALL EXCELLENT!!!

Paul Collins

This was the easiest and fastest car rental that I have ever had. The car was perfect and had no problems. I definitely will use Alamo again.

Lester Bradshaw

I will never rent from Alamo again. In spite of being pre-registered with Alamo and having made an online reservation, I had to wait in line and fill out an entire rental contract from scratch and then waste another 15 minutes in the parking lot while they sourced a vehicle. When I turned in the car, I once again had to go to the counter inside the airport and wait to turn it in. My time is too valuable to waste with any car rental company so out of touch with quick check in and check out services other car company's have had for 15 plus years. Alamo sucks.

David Knutson

Extremely slow at counter and vehicle check out. Lines were long, and staff was insufficient to handle all of the reservations.

Melanie Lang

The mystery rental was excellent. Great value for a nice vehicle!

Brian O'Sullivan

I rented a car from Alamo at the Memphis Airport. When I got to the counter, there was a long line (5 people ahead of me) at Alamo, but not at the other rental companies. I guessed, that Alamo had the best rates. Yes, I had to wait, but the agent was efficient and it took only about 15 minutes until I was out the door and into my car. The car worked well. I had no problems. The return was also without problem. I would rent from Alamo again at this location.

Christa Shedd

Good customer service, easy process, nice selection of vehicles and they didn't hold me to a specific car giving me an option to take a larger vehicle at no additional cost.

Will Lvr

(Translated by Google) Good service. Good vehicle. Rental covered with a simple Electron card, because we had a voucher received from our travel agent. 15 minutes waiting the day of the withdrawal of the vehicle, 10 minutes of formalities. Efficient and pleasant staff. Quick deposit at the return, with the guardian of the site. No waiting. Perfect. (Original) Bon service. Bon véhicule. Location couverte avec une simple carte Electron, car nous avions un voucher reçu de notre agent de voyage. 15 mn d'attente le jour du retrait du véhicule, 10 mn de formalités. Personnel efficace et agréable. Dépôt rapide au retour, avec le gardien du site. Pas d'attente. Parfait.

Larry Duval

Easy check in! We were upgraded at no extra charge. Vehicle was clean and drove very good. Returning car couldn't be any easier! We would not hesitate to lease again from Alamo at this location!

Sean Gatchell

Garage at The Manchester Boston Regional airport has clean up to date cars with a very helpful friendly Staff!

Elizabeth Ozorak

Pretty good, as rentals go. Seemed understaffed at this location (Reno-Tahoe airport) but staff were pleasant and I appreciated the lack of hard sell on insurance, upgrades, etc. which you get from so many companies. Return was super easy.

Jim Hewson

Overall the checkout and check-in processes were good. The car was in good shape and it was what we needed. The biggest negative was that the car reeked of cigarette smoke. We didn't notice the smell until we were 100 miles away. Didn't help my asthma.

Brian Myers

Good experience at MSP. Quick, efficient service at check-out and check-in.

DARIN POSTON

The Reno airport and the rental car garages are close together. Pick up your bags and walk across the street to the parking garage on the far right. Grab your keys and go! Make sure and check it on line prior to landing and you'll have no problems. Hopefully, the guys running the show there will have your keys ready. Drop off is just the reverse process. Enjoy!

Diaper Jim

I was ripped off. The rental price was 189. Service was good, told them 24-27 hours depending on traffic. Ended up being 26.5 hours I was charged 378 dollars, 2 days worth after being told I would be charged by the hour uopn return. Last time I go there. I’m not the type to tolerate complaining to somebody, who then let’s you talk again to another person, and so on, and so on. I just spend my money somewhere else. Nice maintained Luxury car though. Beautiful ride. Company is set up to make you beg for you money back. I’ve already answered the first how were we letter. Now you want me to post it online? Oh well. Just another sign of the left hand not knowing what the right hand is doing.

Megan Alvarez

Levy at the St.Louis Alamo location was AMAZING!!! He helped me find the car that fit my requests, even if it meant searching the lot for 10 minutes (or more). He was very professional and extremely courteous. Places need more employees like him. Fantastic experience all the way around. Thank you!

Emma and Kate Darlin

As far as possible I use Alamo for my car rental when I go out of town. I have always had a great experience with them. Great service at this location too.Thanks!

April Johnson

Everything about them is beautiful renting a car no problem going through the status of getting it hassle-free I love it

Rachael Huffman

Was charged for a full tank even after declining to pre-purchase fuel.

Stephen Sutcliffe

The car was fine, we had a battery problem but it got fixed promptly and we were issued FREE upgrade vouchers for next time we rented. Both check in and check out were speedy and simple

Terry Pennekamp

Only negative was that the car had not been washed. The inside was clean. People were terrific!

Victor Lewis

My wife and infant daughter and I arrived Saturday morning of Memorial Day weekend. They were very busy, but Alexis took time to make sure my wife and daughter were comfortable and accommodated for as we waited for our car. Very happy with customer service and quality of the rental vehicle. Thanks Alexis!

Aaron Smith

Got a GREAT rate on a Full Size for the weekend. I bought the prepaid. The self serve kiosk did not work, but the counter agent was nice and quick. I'll definitely use them again.

Ronald Lacroix

Emily was very helpful and friendly. Also like the Rav4.

Rebecca Thome

I reserved a mid-size SUV through a third party website for 10/14/15 - 10/18/15 in Memphis, TN. A week prior to my arrival, I called Alamo (in Memphis, TN) and asked if they had any Jeep GRAND Cherokee's in stock. I wanted a mid-size SUV because of the price, however I was eager to upgrade to a full-size SUV upon my arrival, but ONLY if it were the Jeep GRAND Cherokee. (Long story short, I'm very interested in purchasing this vehicle, so this was to be a test ride, of sorts.) I did not want to pay for a full-size SUV, since the mid-size would have been more affordable and suited my needs just fine, but I would have paid for the upgrade just to get that Jeep. They confirmed that yes, they had them in stock, so I was eagerly anticipating my upgrade to the full-size Jeep Grand Cherokee upon my arrival. The week passed, and I arrived in Memphis, and again inquired about the availability of the Grand Cherokee. I was told that yes, they have them ready to go, so I agreed to upgrade at that time just for the specific vehicle. I was told to wait about 5 minutes for them to pull it around for me. I waited about a half hour, until they finally pulled a mid-size Jeep Cherokee around. I kindly told the attendant we upgraded from the mid-size to the full-size, and this was the wrong vehicle. About every 15 minutes, we were assured they sent someone else to look. Around 1 hour and 30 minutes, we went back inside and the attendant was shocked we were still there. We told them that several attendants outside have been looking but no one has yet to drive back with our vehicle. He insisted he would go find one for us, only to find out they do not have any on their lot. We waited, by that point, two whole hours for several employees to look for a vehicle they did not even HAVE! I am stunned at their record/inventory keeping. Absolutely appalling to make us wait that long for no reason. I immediately down-graded back to the mid-size SUV. They pulled a Toyota Rav4 around, but as soon as the vehicle was started, the check engine light turned on. Great. They had to send another employee out to look AGAIN for a mid-size SUV. Over 2 hours later, I had only a $50 credit to my name, and a mid-size SUV that I should have just stuck with in the first place. They dangled the hope of driving around in the Jeep Grand Cherokee in front of me, made me wait countless hours, took time away from my dinner plans and time visiting my family, only to yank those hopes away and leave me with the mid-size. The vehicle I finally received after all that time, if I can say one positive thing, actually ran great. It was clean, but of course a low-model SUV. (cloth seats, etc) I will never rent a vehicle through this company again, if their record-keeping is any indication of how they conduct their business. I am shocked they are still operating with such an inaccurate inventory. (Side note: I arrived on a Wednesday evening, so they were NOT busy. In fact, we were the only customers waiting for a vehicle - they were not busy, so this is not a factor in their poor service.)

Kathleen McGuire

Loved the car. I had prepaid for my rental for 1 week.When I got stuck at my travel destination for an additional 4 days. (My flight was cancelled due to hurricane Florence.) I spoke w/Alamo car and stated I needed the car an additional 4 days, the additional days cost me over $400.00. I think that's a bit much, for a rental I had previously paid for a week @ $ 292.00. I was extremely disappointed in how they responded to my captive situation.

Donald Childers

Recently rented a car at the St Louis airport. The cost was much less than other cars in the area. Pick up at the airport is fairly quick and the lot is very close to the airport. Since I walk with a cane, the drivers and staff in the building have always been very helpful with my luggage.

Randall Rice

Based on the other glowing reviews, and the negative reviews of all the other car rental companies at the Omaha airport, I decided to pay the extra money and rent from Alamo. I regret that decision. 1) The agent at the desk at the airport tried to get me to upgrade (I already had a crossover SUV reserved) because the roads were icy and slick. I declined because I figured the car I had reserved should handle fine. When I arrived at the second stop at the car rental lot, I was told they only had TWO vehicles left - a pickup and a mini-van. Now, those handle great on ice, right? (Turns out the roads were fine). So, the first guy was perfectly fine trying to upsell me knowing they didn't really have my original car and didn't have a better one! 2) Is it too much to ask to have an ice scraper in the vehicle during winter weather??? I didn't realize it was missing until I got to the hotel and they didn't have one either. So, I struggled to see out of an unclear windshield on my way they next day. 3) I don't know where all the great and friendly people were. On my visit, they were all acting like it was my honor to have them there. Even the check-in guy upon return acted like I was inconveniencing him to get out of his vehicle to check me in. 4) The car was a mess. I know they said they were not cleaning cars due to the winter mess, but every day my clothes had salt and de-icer on them from the filthy mini-van. I really was almost like the movie "Plains, Trains and Automobiles"!

Samantha May

They had no cars to rent. We made a reservation 2 months in advance and when our flight landed we were told they had no cars for the night but we could come back in the morning.

Bill LaBerge

The entire rental process was easy and quick. I did check in online and went straight to my car. The staff in the garage directed me to the rows of cars I could choose from when I entered the garage. The return process was fast and painless.

Peter Tsuru

Great staff and accommodating.

Dave Marinelli

National and Alamo is the only company I rent from. I love being about to check in ahead of time and go directly to my reserved car class. I picked up a standard suv Thursday morning around 9am and the lot was very well stocked with a wide variety of suv’s To choose from including JK wranglers, Muranos, Pathfinders, Edges, Equinoxes and more in various trim levels. I was able to select a low mileage Nissan Murano Platinum (the highest trim) with panoramic sunroof, heated and cooled seats and navigation. The staff were all polite and helpful efficient!

LaToya Allen

Had a great, fast experience. Had a little paperwork mix up but it was solved quickly and professionally. Definitely recommend the airport location

Vanessa Ann Leon

If Alamo Rent A Car match prices of other competitor on Hotwire - Alamo deserve more than 5 Star Rating. Otherwise the Service and Car Rental was Great. Clean inside and out, including clean smelling and the BEST Fit Vehicle !!! That a big plus to ME! Thrifty has the Best Deal of the Day price wise, but the cars are not always ready (20 min wait), clean, and Best fit for driver- I pre-paid for compact or larger and ended up with a vehicle too large for a 5' female. A huge SUV! Worst rental ever

Miranda Dike

Terrible Experience! I rented a car online and selected my type of vehicle. When I went to pick up the car I was told from my choice online I could have (.... listed cars). I selected one and drove away. Come to find out that he charged me an additional 111.00 dollars for the car I chose. Well according to the front desk I could have any of the listed cars... Not told about the additional expenses. I called customer service as soon as I saw the additional charge. The customer service agent then said well the front desk should have told you that certain cars come with an ungrade fee. He apologized for the inconvenience and then told me that he would take care of the issue and I would not be charged. So I returned the vehicle and there was no additional charges. Now 8 months later I receive a letter saying that I have an outstanding balance of 111 dollars that needs to be paid and I've been put on the no rent list. I called and explained the situation and was told that "I should read my contract better, and if I don't pay it then it will go to collections" I explained to her the situation in which I called back in October of 2016 and the guy said it was taken care of. Apparently that doesn't mean anything. So my advice to you is make sure you read your contract thoroughly before signing anything because they like to through in extra charges without you knowing. They LIE to you and say certain types of cars come with your selected plan. In fact, I wouldn't even rent from this company. Their customer service was rude and basically just kept saying they're not at fault for anything. I can see why their company filed bankruptcy!

Giada Catanoso

Very good

janeice jolly

Very negative experience upon returning my rental.While trying to explain a problem with the auto which had been resolved on the day of the actual rental,the employee at the return was very rude and condescending. He was not friendly at all and made me feel like I was not telling the truth instead of being helpful and understanding.I have had no problems in the past and plan to continue renting in the future.maybe the employees at the return area should receive sensitivity training.

Margaret DiPastina

Let me start off by saying I am/was a frequent Alamo customer. I had an SUV rental set up for this week at a rate of $249 for 4 days and called to see if the same rate would apply if I picked it up a day earlier and returned it a day earlier. The agent asked for my reservation number to "check the details". She then informed me that it was possible and that the rate was a little lower. I confirmed the dates, times and VEHICLE with her and told her to please make a NEW reservation. She promptly deleted the old reservation by just amending it to the new information. UNFORTUNATELY instead of a midsized SUV she clicked on midsized car and took me from a Rav4 to a Corolla and according to the specialist, James, there is no going back. He then turned it on me stating that yes, it was her fault but if the trip was so important I should just take the smaller car at the original rate of $249 or pay the new rate of $515 for the SUV and argue with Manchester staff when I pick it up. He said he had done as much as he was permitted by offering me 2 free days at some future date. I am done with Alamo.

Joseph Fernandez

Quick service at the desk and when returning car. They make sure you're taken care of. Shuttle to and from the airport was quick as well. Couldn't be happier.