Reviews of Advantage Rent A Car (Rent Cars)

Gabbie Garza

Our flight was delayed, and we were unable to retrieve our car the day we reserved it for. The following day, we go to get our rental, and the gentleman working the front desk was horrible! He had such an attitude, and wasn’t even trying to be understanding with our situation. Their customer service is absolutely nonexistent. Please save yourself the stress! It’s worth paying a few bucks elsewhere for better treatment.

Mike Herdz

I prepaid and booked a reservation for my dad 4 days in advance. When he showed up to pick up the car, the alleged "manager", did not only refuse to honor my dad's paid in advance rate but hiked it up from $300 to $900. He stated it was our fault for not reading the fine print. That the rate I paid for was only good for everyone else except "locals". The thruth is that they had rented out my dad's car to somebody else and instead of resolving it found a b.s. excuse to blame it on us. I had always used advantage for most of our car rentals - until now of course. We took our business to Avis instead. Everybody BEWARE!

John Greenbank

Advantage car rental worked out great for our trip. The only thing that was disappointing was that the windows were very dirty and we had to stop at the first gas station to clean them. Otherwise the entire process and staff were extremely helpful and professional.

Mario Marcelo

Excellent service! I will definitely recommend to my family and friends.

Gary Sterzel

A positive experience. A bit of a wait checking in (but not too bad). Staff and car were great. And, a very fair price. I would use them again.

jwheatley19 .

Shout out to Justin Gaffney at the Boston Logan airport! We had tire issues, and he went to far as to give me his personal cell phone number to get the problem fixed. He pulled through on getting our insurance to pay for the tire. He did more than he had to do to help us with our problem.

Westcoast Native

Smooth simple process.

Darius Rosu

Matthew was great! Super nice, calm and patient! He even checked my trip itinerary to see if I would have tolls on my way and see if it is worth to pay for a pass that they provide! I even got an upgrade on the car! Nice experience! I would definitely recommend advantage to my friends!

J Siazon

Highly recommend Advantage Rent-A-Car, Michele is TERRIFIC at her job!

patricia paterno

Excellent agency for car rental. Fast, professional employees and reasonable rates.

Daxesh Maniar

Horrible experience the 800 number on the invoice does not work

Jesus Rivera

Everybody was very helpful and courteous

Tody Hymon

Service was phenomenal!!!!. Great staff

Ismael Castaneda

This company is ridiculous. 150 mile limit if you rent a car. Of course, they "forget" to mention that small detail when you book online, even though it clearly states "UNLIMITED MILEAGE". Then, the representative very "kindly" suggested an unlimited mileage option at an additional 40dlls per day. Outrageous. What a pathetic company. And even worse customer service. The guy at the counter couldn't have cared any less. What a shame that a company treats customers like that.

Larry Vasquez

If your flight is delayed you need to call them cause they will not reserve your car.

John Pierce

Awesome experience !!!! If I could give 10 stars I would !

Miguel Bibian

Great experience! No lines no waiting at check in or drop off,and had a great deal.

Sara Sanchez

they deliver the cars in bad conditions and do not recognize the expenses and damages

Javier Cosme

A company that want to charge everything separate

Fernie Sanchez

Great staff, great experience, and very professional! Strongly recommend Advantage!

Paul Mampilli

The counter at the is the last one. They share it with another cat rental company but they were great. The lady who helped us was more mindful of saving us money than pushing our bills higher. That's an important point for anyone. We ended up spending more because of that. She was also very good to chat with and find out about things to do. We loved the fact that she upgraded our car. Overall a great experience. Pricing was also reasonable.

James McCarty

Desk attendant was really friendly and helped with travel advice.

Alex Coal

I reserved an economy car the day before and when I arrived the man at the counter was rude and flippant. He rushed me through the process and wouldn't answer questions. No economy cars were available and he could only give me one specific make and model of diesel station wagon. He made sure to be as unpleasant as possible. I asked if I could please have a car that wasn't diesel or please have a smaller car because the large cars are hard for me to drive which is why I reserved an economy size. I called customer service and they said they have no control over the people at the actual counter location and that I would have to deal with him directly. He exchanged the car for me after I went outside and realized it had trouble starting and was very damaged on the inside and outside with multiple scratches dents and intense damage to the steering wheel that made it hard to grip. He exchanged it for a car that was exactly the same make and model and was very rude about saying that those were the only cars they had available for me unless I paid more money. When I went back out to the lot. I looked around and saw that there were multiple economy size cars available. He refused to rent me any of the economy size cars that were available in the lot and I finally left because I couldn't waste any of more of my time. I'd already been there for 2 hours dealing with this. Awful experience.

Steve Nunez

The counter agent was very helpful but watch-out for BRADLEY KSKEZ-PETERSON the check-in agent at the airport that will add extra charges.

Charles Owolabi

Fast and reliable.

Radical Wolf

The line was short and the process was easy. It was also easy to find our car. We will definitely use Advantage again.

Jess Mindel

Elizabeth in ElPaso made our pick up experience easy and quick. Definitely knows how to treat customers!

Sacred Night

After reading the reviews of this company on google, I almost did not rent a car from them. However, I called Hotwire, through whom I purchased the rental, and was informed that they had no complaints concerning Advantage Rent A Car, at all. I flew into Boston Airport, took the bus to the Rent A Car center, found the Advantage rental desk, where I was met by two very nice, women who were the agents for Advantage. They were thorough, professional, and had an emphasis on service. My rental was extremely clean, and only a few days old. The return of the car was extremely quick and efficient. I would highly recommend Advantage Rent A Car.

Thang Do

great service even at very odd hour (3 AM)

CHAR Y

It is the small rental counter all the way to the right when you enter the rental facility. Customer service was very very slow, but it is mostly due to the agent trying to explain the rental options in detail to a first time renter. The car was as advertised with low miles and no driving issues. Rental return was quick and hassle free. Really recommend renting the toll transponder for $10 a day since all toll booth are electronic in Massachusetts. The rental facility was easy to get to with the blue bus that goes around the airport. It is at least 20 minutes bus ride from terminal A to the rental facility, but only 10 minutes back. The only gas station is about 5 minutes from the rental facility with higher prices. Must go inside to ask for receipt.

David Donhoff

CAREFUL when rushing to deliver on way to catch your flight... the geographic location programmed to Google/Waze maps IS NOT the location to deliver the car. (as of Sept. 2019) OTHERWISE: Clean car, super nice desk service, all else great!

Spats & Fanny G-VdW

Waiting lines at desk for about 1 hour after long flights. Not fun! Annoying questions about upgrades kept coming while I said we did not want any and that there was a long line of people waiting to be served. By the time we finally had our car we almost lost 2 hours of our vacation.

Ande Crenshaw

Alexis was the best! So helpful and informative. She found the convertible upgrade I wanted, asked me about memberships for discounts (AAA), and was so fun and kind. The process was so pleasant that I will return to Advantage, and this location, for my next rental.

Jesus Loya

The front desk lady was rude. I think her name is Elizabeth. She questioned where we were going and it seemed like we interrupted her break while talking to another employee. The vehicle was rented for government purposes so it is not like we were going to Juarez. Last time we rent with this rental agency.

Julie Bowyer

The staff were friendly and helpful all charges were explained. My company had made an error in my reservation and the staff patiently assisted with getting me a vehicle.

Lori Jackson

Why would you charge me $40 extra a day because I am local? I will never rent from here.

Sam Rodriguez

Horrible customer service take your business someone's else it's a lot of places they don't have the stupid policy of limited mileage is not worth the hassle of thinking about the mileage you're spending on your "vacation ".

Jo Ann Vincent

Advantage was 1.5 hours late getting me a car. By then it was dark and I didn't know my way around Boston. Car was given to me with a near empty tank because "the gas pump wasn't working." I couldn't find a gasoline station. The windshield was dirty. It was a harrowing and dangerous experience for me. Will NEVER use Advantage Rent A Car again.

Larry McCorvey

Easy pick up, smooth transaction. Easy and smooth return.

Rebecca Gill

The agent at the counter was cagey, aggressive, and generally incompetent and awful. The woman at the kiosk down by the cars was great, and she fixed the terrible mess that the basket case up at the counter made. However, the agent was SO BAD that I can't do any better than a one star. Besides, the first car they gave me had tires so badly misaligned that the car vibrated intensely at highway speeds. I took it back and they gave me a really nice SUV---that smelled like a Phish concert. I had to take it, though, since I was already late thanks to the bonkers woman at the counter.

mike e

I choose Advantage for the price, I will not make that mistake again! I had reserved the “Manager special” and what I fixed we got was a two year old used up, scratched up, stinky van (Toyota Sienna) which in real life NO Manager would ever wish to drive! Never again! Follow up update to respond to owner: "Any vehicle that is readily available" but not cleaned nor appropriate to the reference "manager"! It has since been TWO WEEKS and I have not received an email invitation to review my rental. Seems like you just wanted to show a good effort on google without appropriate action. PPS: Even though I gave the car back 22 hours early, for some reason you ended up charging me more than what I had signed up for! :-(

Rebecca Pannaman

After speaking to the counter lady, who was very nice, she added a collision charge to my rental without my consent and when I went to sign the contract, she noted that it was a "collision waiver form" but little did she mention that that is the name of the insurance company, so I was forced into getting insurance in which I did not want. She also told me that I could add it at the end if I wanted it, in which I replied ok, if I need I'll do it at the end. When I went to return the car, I mentioned that I wanted to make sure I was not being charged for the insurance, the woman kindly told me she'd check. She mentioned that I was charged and that a manager would take care of it for me. That they would call me to take care of the charge. No one called so I had to call the 1-800 number. I called them and they blamed me for the charge, then refused to give me a full refund on the insurance. I have rented many cars from all different companies, this is by far the worst. Extremely misleading, I will never ever get a car from this company again. If I could give negative stars I would.

Sook Kim

Rented a $18.40 per day car for a week. I got a vintage Nissan Versa which had over 27k miles on it, smelling AND with manual windows. MANUAL WINDOWS! What other rental car company DARE to rent cars like that these days. Went to Thrifty Rental Car, paying $2.60 more per day and got a new, clean, fully loaded, much better car.

Dianne Jenkins

Kiosk was very easy to find and service was friendly and informative.

Saibal Sen

This is a dishonest company. I never buy pre paid fuel and I even returned the car with a Full tank. These guys charged me for this optional service and claim I singed for it.

Chris Banach

I was skeptical after reading all the iffy reviews, but renting at the stratosphere hotel and returning to vegas airport was a breeze. BTW, I checked reviews from avis, hertz, etc and they weren't much better. Give them a chance. There was a hefty late fee in the small print ($108), so that might be the catch to their low rates. just be aware---. The renting agent didn't seem to think that was the case, though. They were very professional

Benjamin Aponte

If I could leave 0 Stars I could. Booked a reservation for a 'Unlimited Mileage' car for a weekend trip. Ivan at the front desk calls us a day before the pick up (thankfully it was still in time to cancel without a fee) and advised us of this stupid and ridiculous 150 miles per day for local drivers. This is the dumbest thing ever. Yes on the "terms and conditions' it states it but in reality, who in the world has the time to read over 15-20 pages of terms and conditions to find this out. Just plain and simple state it on the darn reservation page BEFORE you book it so we know what to expect. But they mislead you with just putting Unlimited Miles and then they hit you with surprises...... the only reason why we chose this place was because our regular place was fully out of the cars so we had to resort to option #2. Well thankfully we cancelled before we got charged a dime. DO NOT RECOMMEND THIS MISLEADING PLACE!

Christine A

Worst car rental ever. The car I was given was trashed and beat up and the girls working the pick up counter didn't care they said just write it on the inspection form. Then I got 80 miles away in the middle of no where and the side wall of the back tire exploded so I found a truck stop had to pay them $250 for a new tire and they gave me paperwork for the tire explaining what had happened and the guy told me I was lucky and it could've been much worse and the tire had been patched where it blew which means that Advantage doesn't even inspect the cars because you can't patch the side wall of a tire. Now this was the 1st day of my vacation and I hadn't even gotten where I was going yet so I bought the tire and left. When my vacation was over and I return the car Advantage Rent A Car refused to reimburse me the $250 I had paid for a tire because I didn't bring them back the damage Tire five days later. Why would I carry a dirty blown tire for 5 days on my vacation?? I had paperwork why did I need the trash?? The manager at the Las Vegas location Nina Pallera was very rude and very unhelpful. I will never rent from or reccomend this rental company ever! Spend more go somewhere else!

Ashley Ridgway

We arrived to pick up our rental car after flying overnight to Boston and was told it would be an hour wait before they could get our car. We sat down with the many many others waiting. 1 hour and 15 minutes later we were finally called up. The ladies at the counter were rude, unhelpful, and very short. They did not answer questions we had regarding toll fees. There instructions on where to get the car were minimal. When we finally found our vehicle there were no employees there to help us on what happens next. We were very disappointed with the service and will not be renting from this company again. I would advise choosing any other company at the airport to rent from.

Jimmy Hendon

The car is filthy. It was not full of fuel. Advantage requires a $200 deposit that is not disclosed until you insert your credit card to pay. We've discovered, to our surprise, that the car is diesel rather than gasoline. The car has 20,000 miles on it and the tires are starting to show their wear. I probably will not rent from Advantage again unless they are the only option available

Rodougless Goodlow

Had a great experience at the rental no problems getting checked in fast and easy service

Dan Phan

We were initially given a car with 36K miles and two doors painted with a slightly different color. I asked the attendant for a different car but he said no car was available. I had to walk back to the counter to explain and then was given a different vehicle (with 12K miles but in better condition). When I returned the car my credit card was charged $136 for the fuel and eztoll when they were supposed to be only $66. I had to call the Advantage customer service number to have it refunded. Overall, not a very pleasant experience.

Ebony Norton

I would've had a better experience but the manager in El Paso named Ignacio asked me about five times if I wanted extra rental coverage. I already told him no and that I will use my own insurance. However he just kept on pressing and harassing stating that if anything happens to the vehicle it will be on me and not the company. As if I was kid that has to hear the same things constantly. The final straw was when he made a comment about the military and how we all do the same thing by never wanting extra coverage, and "we always" have to pay extra for an unknown highway tolls. I explained to him that in Houston the tolls are free to military when you use the pay side. However I drove over 12 hours to get to Houston, TX. Then another 11-12 back to El Paso. I really wish he was there to see my excited face of confidence after the rental was returned safely without any harm, and accident free. That's why my job in the military as an experienced on road driver. Lastly, I rated the one in Elpasotwo stars simply because they offer a free rental on the rewards program that can also be used as the second rental.

Lori Takahashi

Great agents, great personalities, lots of fun to converse with, very knowledgeable, and informative!! Will definitely use Advantage again!!

Amber Schieffer

Worst experience I have ever had in my life. Every single employee has a different story.... we booked through a travel site on top of everything and the rude employees we were double charged.

margie reyes

Changed prices once we got there to pick up car. Well over 100.00 difference than what we booked on line

James Dean

Your rep was awful. I rented an intermediate CAR, not a hatchback. Manny the rep should have informed me that he offered me a hatchback. Very unhappy with the way i was treated when I told him about needing a car with a trunk. He basically ignored me and then said the person after me had got the last non-hatchback car! Terrible and I would have to pay for a different car. This is unacceptable. When I asked for a manager, he called and he said no one answered. I waited 45 minutes to get car

Eric Gomez

I had a great experience with Advantage. Personnel at the kiosk were pleasant and professional and accommodated my family and I very well. Cleanliness of the vehicle looked like it was done by very detailed personnel. My family and I will definitely be repeat customers. Thanks again!

Angela Adams

The personnel were extremely helpful in choosing the right car for me & the weather (I was driving into snow). The Subaru Outback was the perfect choice!

Anthony Abram

Horrible customer service, and two customers before me complained they didn't have the car that they ordered when they got there and neither did I, worst car rental experience I have ever had !!!!

Oswald Jim

Made my trip more exciting; car was great! They’re very good and you can trust them.

Sherry Tuma

Our experience with Advantage was excellent. The service was great, the car was really nice and met all of our needs, and the price was right. Thanks Advantage for an awesome experience:)

Julie .W

I had never used Advantage before but they will definitely be my first choice next time I need a rental. Checking in was easy, the rep at the counter very pleasant and helpful. My drop-off was a piece of cake, no issues anywhere in the process. And zero issues with the car, which was very comfortable! I would rent from Advantage again.

Sarah H

Overall a decent experience but BEWARE the DISCOUNTED FUEL option. They made it sound like you would pay a discounted price to refill the car upon the return, however, once I got the charge on my credit card they had charged $40 extra for the gas. When I called, they weren't able to find my rental in the computer but insisted it is because I agreed to purchase either a full or half tank, which I wasn't given that option, and said that it doesn't matter if you bring it back full, that if you've agreed to purchase a full tank, you are charged for it even if you bring it back 1/2 full. So I paid $40 for a half tank, because apparently I had agreed to purchase a full tank (which I did not and was not given an option as to how much to purchase). It was presented as if I would pay for the amount of gas that the car needed to fill the tank, not that I had to bring it back empty and if not, I would still pay for the full tank. What a SCAM!

Breck W

Most of the other car rentals agencies charge a small base price (around $10) for the EZPass and then charge whatever the toll happened to be. The only option provided by Advantage was $59.95 for the week which included tolls. I'm told most tolls are only around fifty cents to a dollar. Considerable price gouging of customers that aren't aware. The Kia Rio economy car I was given had a hard time just making it up hills. Merging with highway traffic was downright dangerous. I imagine I'll get the same "We're sorry about your experience" template email everyone else receives yet nothing is resolved.

Arturo Estrada

If you are from El Paso don't rent a vehicle from this company . They'll give you a really good deal online but once you get there, they'll tell you that local El Pasoans have a different rate. El Pasoans don't qualify for unlimited miles. My price was bumped from $177 to $485 for 4 days. Even after I showed them the email where it said unlimited with my local address, they handed me a 5 page fineprint with miniature letters and a highlighted line that read locals have 150 miles a day and will be charged $.50 a mile after. He said that that is why I have to read the terms and conditions before I accept them.

Minerva Aguilar

I experienced A great service and fast but very easy in and out

Yennelly Eve

Worst experience ever! WIL NEVER BE USING ADVANTAGE AGAIN!

Silas sanderson

On two occasions in two different cities I received the same terrible service. First occasion was in Boston, MA (Logan). I spent an hour in line only to find out that you did not have cars available at the time of rental. I patiently waited an hour and then had to wait in line again to get a car. Later I was told I didn't have to wait again but I was not told that the first time. After a received a car (2 hours after arriving at the counter), the car interior was dirty with trash still in the vehicle and low tire pressure light was on. The fuel gauge was not at full even though the check out slip indicated it was. I thought this was an isolated incident but apparently not. I rented again with Advantage in Sacramento, CA and again there were no cars available upon arrival. I was told it would not be long for a car. Other customers inline were apparently told it would be 1 to 2 hours for a vehicle. This is completely unacceptable and I will never be renting with Advantage again. I have made it a point to tell friends, coworkers, and random strangers not to rent with you either. I don't really engage in social media but I've found an exception in alerting others to your poor customer service.

Bee Gee

Worst experience!!!! My initial visit wasn’t horrible - rented through Priceline, went to pick up my vehicle, Advantage worker talks me into insurance telling me that it’s $16 a day. (I stayed 4 days.) After my stay, I notice a charge for $400!! from Advantage. Call their customer service to clear up this misunderstanding just to be treated awful and have absolutely nothing resolved. I’ll be mindful to tell everyone I encounter of this unfortunate situation and obviously I’ll never be spending another hard earned dollar with them again!!

Jerry Smith

Good experience and reasonable prices. Car was clean and service was excellent.

Margarita Biddle

The lady at the counter lied about the availability of the vehicle and the 24 hold we had asked to be put on the reservation. She tried to make us pay for a more expensive car. I called the 800 number and a lady called Janice helped us and was very helpful. Will never rent from this company again.

Djaya Demers

Worse rental company ever, At first all the agent were very rude, on my contract it said that my tank was full, got in the car it was nearly empty, took me 30 minutes to have someone to help check that up and make that change on my contract, when i brought the car back, the still tried to charged me the "missing" gas! And then 3 weeks later I received a $300 charge on my card, I called them and they told me I declined that Eazy Pass so I was charge to all the toll I went thru+ an extra charge and there was noway I could get a refund! Will never again rent there!

Missy Lauser

Thank you Rachel for making my experience with Advantage Rent A Car a positive one! Rachel went out of her way to make sure I was happy with my rental car! She was also there when I returned the vehicle, which made the return a fun reunion. Positive people=Positive experience

Christy Serrano

The gal at the counter was so nice but the guy in the parking lot that actually gave us our car was rude. The car was very dirty and when I asked him about it he laughed at me. Such good customer service he had.

Demitria Ward

Agent at front counter was excellent the rest of my experience was terrible. Dirty, smelly, knobs broken so radio didn't work. Terrible experience. Very surprised. I would have given a one star if it wasn't for the great service from the first agent

Cory Leleux

To start it all off they did not have the full size vehicle available for me that I had reserved. Therefore, I was forced to pay for a SUV upgrade or wait. I was in El Paso on business so I did not have time to wait so I paid for the upgrade. I noticed a stale smell when I got into the vehicle to leave. Didn't think much of it until I started to get a headache because the smell stayed even with the air on. It was a cigarette stale smell. Horrible and decided there was no way I could stand that smell and enduring the headaches from the smell the 3 days I was here. I called to notify them of the cigarette smell and they said I could return the vehicle and switch it out for another one and they now had a full size available that I had originally reserved. I was not happy about having to drive all the way back to the airport to switch the vehicle out because I had meetings planned that afternoon. Very much of an inconvenience. Long story short, switched out vehicle from an SUV to a full size vehicle. Manager, Ignacio, did not print me a new contract in order to expedite my switch and just had me initial. I feel like I should not have been charged the upgrade to begin with since it was their fault they did not have a vehicle available per my reservation. When I returned the vehicle at the airport, Ignacio failed to make any notes or document the issue and I then had to argue the upgrade charges to be refunded since I did not actually have an SUV and the agent on staff was not friendly. They are cheaper to rent from than their other competitors but you get what you pay for I guess. First and last time customer. On top of that they want to charge you extra for an additional driver to be able to drive the vehicle. I have never been charged that before. Horrible, rude and very non customer service friendly. Would never recommend this company to anyone. There was 6 people in line with Frank only working at the desk. I hope you're not in a hurry. We were there checking out for 45 minutes trying to resolve a mistake on their end.. They still didn't make it right.

Enrique Elizalde

Great customer service!!!

Rhys B

Never again. Rude staff (except the nice Hindi girl, she might be a manager). One of the counter girls told a customer to "go to hell" in front of us. When we got to the lot there was no one on duty. When the staff arrived they could not find the car we were assigned, and did not seem to care to find it. After waiting more than 20 minutes I was given a car after much back and forth. Car smelled of smoke, but I was not going to try to get another car, did not have the time to wait. when I returned the car no one was on duty to receive it, or give a receipt. I did not save that much money, next time will use a more highly regarded rental company.

Jay Westerwelle

Expect 1 hour wait at the Vegas rental facility. Agent gave free upgrade that was a terrible car; scratches all over and smelled like gas inside, car was not clean. Did not have time to wait another hour to exchange it. Requested separate drop off point. No info provided on that. Drop off location was very difficult to find.

Bob Xia

Booked and paid online, but was still required to pay more than 250 dollars when picking up the car. No break down, no explanation. Will never choose them again.

Paul Pholtanawat

Janet is great. My visit at the counter was so pleasant. Easy and simple. We had a great experience here. Thanks again.

Bridgette Phillips

I wish there was an option to not even give a star on this. While El Paso was my final destination, I'm glad we didn't have a purpose for having a car to get somewhere else we needed to go. We had reservations for a car Wednesday night, ended up with a 6 hour delay on our first flight and didn't make it in until the next morning. I called the 800 number to ensure we would have a car when we arrived because we didn't want to impose on people when we got here to make sure we could get around to do the things we needed to do. When we got in at 930am today, I was informed, by the rudest agent ever, that they had no cars available and wouldn't have any until later today around 5 to 6pm. It's not 8 and I still haven't heard from them so I called myself. I was told by the agent that he wasn't sure why anyone would tell me that as they wouldn't have cars until tomorrow morning. So we were basically lied to. I'm a very understanding person, I work in a hotel. I know how the system works in overbookings, but just be honest. Don't lie to me after you already know about the night and flight experience I've had about having something when you know won't even be available. After the run around we showed up Friday morning to pick up the car I rented. After being told it would be nearly $50 a day because my initial reservation had been cancelled even thought they were the ones that gave away our car, gave us the run around the following day, and had zero empathy for anything. Enterprise gladly rented to us honoring the initial $5 a day I had booked with Advantage a month ago. Upgraded our car selection and waived the addition driver fee. I will stick with Enterprise from now on. Way better customer service and willingness to make their customers happy.

Robert Miller

Worst car rental experience of my LIFE and I rent vehicles at least monthly. DON'T waste your time with Advantage. First, we spent nearly an hour WAITING at the KIOSK in the GARAGE for an after hours rental. The rental agents are SLOW. Like as in incompetent. 20+ minutes per rental ahead of us! Vehicle was a P.O.S with 40K miles on it and dents and scratches on EVERY body panel and the return agent (who speaks POOR English) takes the time to point out the Match Head sized 'Chip' in the center of the windshield that I hadn't noted on the 'Pink' Pre-Rental Inspection paperwork. Like literally,, the car has dents the size of FOOTBALLS and this idiot takes the time to point out a match head sized rock 'ABRASION'. It wasn't even a real CHIP! Bad experience! Don't waste your time! Go somewhere else. I don't even know how I ended up at Advantage. But, I do know one rental Company that I will NEVER use AGAIN! Advantage - NOT. BTW, I wouldn't have given one star if ZERO was an option!

Chris Noddings

I took the chance and rolled the dice on the cheap rental offered by Advantage. Everything *would* have turned out well enough (worth 4 stars; not 5 due to the slow process at the counter even though only two people were ahead of me) but when I returned the vehicle, one of their employees was sitting in a previously-returned vehicle that was blocking the entrance after the spike strips. I moved forward slowly, expecting him to move the car out of the way (he had over 50 yards of open space in front of him) but he just sat there. Initially it looked like I could get around the side of the car, but as I got closer, I realized it was too risky, forcing me to stop suddenly. Apparently I stopped with the front wheels on the spike strip. Even though I never put the vehicle in reverse (I just stopped forward motion), somehow the front two wheels got punctured. Neither the employee nor the manager were willing to accept that the employee initially caused the problem by failing to do his job (i.e., move his car forward). I called Advantage several times over the next few days, at first being told that they would have a decision for me "tomorrow" about whether or not I would be held responsible. I called the next day and they then told me it would be several weeks for them to review and process the claim. About a month later, I got a bill for over $230. More than two months have passed at this point, and after multiple calls, I'm still being saddled with the bill. Advantage fails at customer service from the bottom all the way to the top. Advantage also fails at doing the most basic of tasks (i.e., getting their own cars out of the way so I can return my rental). Avoid Advantage - spend the money elsewhere. You'll spend more up-front but you'll avoid all this hassle and added expense that would have more than paid for the damage here.

Hafedh CHOURABI

The operator Jasmine forced me to take Liability even when I refused. More, she insisted that I buy Diesel from the company. I told her why 46 $, I don't think that I will use all the tank. And Finaly, i did use only the half and they don't give you back money. Finally, their offer of $ 10 plus tax is just a scam. Be careful.

Yvette Garcia

They did not respect my third party Orbitz reservation. Ignacio was very rude and would not respect my contract. He tried to me charge 40 dollar a day for unlimited mileage. When my reservation included it. I showed him my contact and he simply told me to keep to leave because he could not do anything about. There was another customer next to me just as upset for a similar issue

Dang Phan

Excellent rental at Boston Logan airport... good rate, easy to find, new car, washed and clean, toll plates, and nice agents!!!

Bianca lanza

They have a lot unpleasant employees that complained about working no had long lines at the counter. They also charged me for a full day for being an hour late. They vehicle didn’t have the E-Zpass on the car and I had to pay for toll out of my pocket, when I had included in the rental. Their customer service are negligent when I call the person that answers the call was rude. I would never do business with this company.

Brit Pittullo

I was the only person in line to get my car at 530am, the person took over 15 min to open up the computer to just look at my reservation. I had some general questions about how much the easy pass was and she wouldnt answer any questions until she had my reservation open, even though it didn't matter what my reservation said because the pricing was standard per day. Then, when I got my car, I was the only person down there in the area and a returned car was parked in the middle of the exit so I couldn't get out. When I showed the exit attendant that couldn't get out she snapped at me and said I had to "wait my turn, she doesn't know why cars are being rented when she was still checking them in!" Again, I was the only one in the garage at the time and 6 more cars pulled in while I was waiting to get out that she checked in before letting me out. It's now been 24 minutes I've been sitting here. A lady walked by and said good luck, the same thing happened to her when she was picking up her car. Well, there goes beating the rush hour!!! Needless to say, I WILL NEVER RENT ADVANTAGE AGAIN!

Better Homes and Gardens Ellie & Associates

Highly recommend Advantage Rent A Car in Vegas! They love their customers, they make it easy and you save a ton of money off Taxi and Uber service and most hotels let you park FREE.

Marlana Lozano

I am crippled and going for surgery. Advantage Rent A Car was great about getting my sister and I to the rental car since I can’t walk very well. Great prices and open on Sunday was another advantage to using Advantage Rent A Car. I recommend this company to anyone in or visiting Las Vegas NV. Thank you Advantage Rent A Car!

Saleh S

great service no lines at check in. Cody carefully explained the terms and charges, was given a brand new car. thank you

Keith Goto

Great service and friendly staff.

Paul Galasso

Great service and they came through in a pinch when Budget Rental screwed us by giving away our car. And wanting nearly double the price for a similar vehicle.

Sarah Gomez

I waited in line for 1 hour and 20 minutes. Lines at other rental places were longer and were cleared in half the time. The agents were very nice and I had no problems getting my car, but they spent too much time doing everything but helping customers. Eating, talking on phone, talking to each other... My car smelled like smoke when I got in and the low tire light was on. I told the garage attendant and he just said “they all look fine to me.” I can say the car got me around and did it’s job, they just need to work on their customer service.

Rachel

Wouldn’t book with them again. Got very lucky was no wait at counter (Boston airport) started the check in process only to have to stop for the two employees to take photos together and review them on their phone, was told “ sorry she’s just done her shift so have to do it now” so after waiting come to find out there’s a ton of “fees” including a parking fee..and many others that added about $80 to what we were expecting, was encourage to purchase the pre paid gas, explaned where we would be going “ oh yes you’ll definitely use the tank and it’ll save you a trip to the gas bar” we only used slightly over a 1/4 tank... when going to leave the parking lot attendant was very rude and made it clear didn’t want to be there. When returning a few days later we had to sit and wait 10 mins to be let back in cause the employee in the booth was too busy on her phone, we actually had to get out of the car and knock on window to get her attention. With so many rental options this would be the last one I choose next time.

Bartosz Zukowski

I booked EUROPCAR, but got Advantage. They forced me to pay extra for toll roads which I did noit need, but I was assured that as soon as I leave airport I need this - BIG BS. Extra costs for extra insurance which I do not wanted I was forced to pay as well. Tax on top. Car was in very poor condition, steering weel was moving left to right while I was driving - very unsafe. Washers fluid light was on all the time. Missing rear viper blade and staff deserve to be fired for the way how happy they are to halp - looked to me like they are a hostages, not employees. NEVER AGAIN - Avoind and do not book EUROPCAR at Logan Boston Airport as they don't have the office - they use ADVANTAGE RENT A CAR. One of the worst experiences ever.

Adriana Damon

Smooth and easy rental process. Clean car

John F Clemmer

Good prices, terrible service. The guy at the counter was complaining about having to stay over and help customers.

kathleen mccollum diatta

This was my first time using advantage car rental and will NOT be the last! Service was GREAT! The staff are AMAZING, helpful, friendly and accommodating. They are willing to go out of their way to ensure you get everything that you need. Thank you for making the holiday travels a bit easier :)

Esa Korhonen

Worst tyres I have ever seen on any rental car. Hyundai Santa Fe 2018 rented on 10th February 2019. Totally illegal and dangerous on tuesdays weather conditions.

Samuel Hemingway

Good price but pricey add-ons, friendly staff

C Simons

Car smelled of smoke (I'm asthmatic), car was not cleaned, lights left on in the trunk, passenger mirror pressed in. When I asked were we going to inspect the car before I pulled off the lady said looked at me like I was bothering her and said no it's good. At 2:26am, I received a phone call from a random person saying he had the rental before me; left his phone in the car and was outside my hotel room waiting for it. A terrifying experience for a woman traveling alone. How did he get my name and number; someone from advantage gave it to him. On top of all that... The don't drive you to departing terminal like Enterprise does when I book them. Overall horrific experience.

Daniel Boyarsky

Decent car but the toll policy is ridiculous. An administrative fee of $25 per toll added to the toll cost if you don't use their service that's $24 per rental day all inclusive. It almost makes me want to drive back and forth through the tolls to get my money's worth.

Yechiel Rubin

They are scam!! Be aware!! They may have low prices but in the end you will pay much more They robbed me at the counter more than 200 $ when i was helpless at the airport Very bad experience That was my last time renting from them

Ab

No cars available when i made reservations for 12:30 and made the reservations two days ago. And it seems like their lunch break is more important than thier customers and customer service. So much for my first experience with Advantage rent a car at this location

Samantha Wishner

Quick and easy. Friendly staff. Great prices!!

Horacio Amarilho

First time and last time. The JFK counter rep Daphne did not explain the tolls, and what was a great rental price, became a really expensive 100 dollars a day charge. You can't escape the tolls in the NY NJ area, so they should be up front about the costs and consequences. On the phone they did not help. They had a "got you" attitude, and told us to drive back to JFK.

freaky ty

Great an fast customer service i will definitly use them again

Nicole R

Rude, unprofessional staff who cancel reservations with no valid reasons other then they don't want to be bothered with questions in regards to charges. Do not waste your time or money at this place when there are 10 other agencies you can rent a car from who have customer service skills, communication skills and doesn't try to scam you of 200 dollars above the price that was agreed on upon reservation. The girl that work at this counter are immature and it's clearly a common pattern due to all the consistent reviews regarding staff here. advantage tries to take advantage of you! don't fall for it. go elsewhere. ALSO- cars are never available or on time.

Catalina Borrero

My reservation was not honored . Overbooked and horrible customer service. Won’t ever use them again

Scott Stemple

After making a confirmed reservation, at Newark Airport I was told there were no cars available when I arrived at the counter and had to wait a hour for a car

Travis Dacosta

Worst experience. Due to their faulty systems they couldn't process my reservation which I've paid for online. They've recommended me to go elsewhere and pay out of pocket.

Paul Mampilli

The counter at the is the last one. They share it with another cat rental company but they were great. The lady who helped us was more mindful of saving us money than pushing our bills higher. That's an important point for anyone. We ended up spending more because of that. She was also very good to chat with and find out about things to do. We loved the fact that she upgraded our car. Overall a great experience. Pricing was also reasonable.

Rhonda Bird

Worst experience ever..took over an hour to get a car

Robert Walters

Really great experience, in and out within 10 mins, free upgrade, and drop-off was a breeze. Also, it was about half the price of other rentals.

Raymond Hines

It took thirty five minutes to get my car. Not an assortment amount of cars.

Sacred Night

After reading the reviews of this company on google, I almost did not rent a car from them. However, I called Hotwire, through whom I purchased the rental, and was informed that they had no complaints concerning Advantage Rent A Car, at all. I flew into Boston Airport, took the bus to the Rent A Car center, found the Advantage rental desk, where I was met by two very nice, women who were the agents for Advantage. They were thorough, professional, and had an emphasis on service. My rental was extremely clean, and only a few days old. The return of the car was extremely quick and efficient. I would highly recommend Advantage Rent A Car.

Juan Carlos Alvarado

Some problems at check-in: 1.The lady at the counter insisted in charge me for the gas in advanced, even I rejected it. I had to give back her the invoice to correct "THE MISTAKE". 2.They recommend a toll pass for $59, telling the history that YOU WILL NEED, because tolls in New England do not accept cash. That is totally untrue. At the end I overpay $50 in toll because of that 3.They gave me a lower car than I booked, and did not tell mw anything until I realized that in the pick up garage. I had to comeback to counter and insist that an Elantra was lower than a Sonata. The gave me a Santa Fe after that.

David Donhoff

CAREFUL when rushing to deliver on way to catch your flight... the geographic location programmed to Google/Waze maps IS NOT the location to deliver the car. (as of Sept. 2019) OTHERWISE: Clean car, super nice desk service, all else great!

Samantha Tremble

DO NOT RENT FROM HERE. PAY THE EXTRA MONEY TO USE A WELL KNOWN COMPANY. Worst rental experience of my life. Slow getting the car, which was fine. However I just checked my credit card statement and was over charged by $1,827.80. Yes, almost $2000 in charges because of screwed up paperwork. Called customer service at 8:30am, they're supposed to open at 8, and was met with an answering machine telling me their closed still. I had to go through a different department to get someone to help me. I'm told I might have to wait up to 21 days for a refund. If I could leave negative stars I would.

Viktor K

I needed a replacement for my broken car and booked "compact or larger" option. A manager gave us Kia Soul with 10k. The car was clean and the manager was helpful. Finding the location (at JFK) was a bit challenging. I came by taxi and there was only a small banner half behind the Hertz sign and no any other directions. Otherwise, everything went quick and I hope drop off will be painless, too.

Ricardo Reyes

Horrible the lady at the desk was very rude and didn't have the rental we requested we should have been upgraded for the same price I cannot believe this place do not rent there

Tarek Tawfik

Everything is great especially when I requested to change the car I was welcomed

Olafur Sigurdsson

Great service and excellent cars The service is very good and the staff was very nice and helpful

Edward Peretz

So sad that you are held hostage with the easy pass if I only need it for 3 days why should I have to pay for 7 and that should have been told that when I reserved the car at that time I could have made a better decision....other car rentals $10-$15 cheaper a day for the easy pass..will never rent from Advantage again

Marcia Mason

This is my very first review for a car rental and because of my experience I think it was warranted. I rented a car from Advantage from JFK and because I read the reviews after I had already done the transaction I panicked because of the many negative things people were saying...I HAD A WONDERFUL EXPERIENCE, there was no wait, the young lady at the desk Darisa (her name is on my receipt) was very nice, polite and patient with me and my many questions. The gentleman who brought the car up for me was respectful and polite and thorough. The Buick was brand new and clean. When I returned the car, there were no hidden fees and all monies held was returned. I will definitely use this company again and again Advantage...thank you!

Rohit Gandhe

Charges for two days if late more than two hours, which is fair, but all charges double, ez pass, GPS, airport fee, taxes. I rented for 51, with everything and double charge, I paid 275

Dan Phan

We were initially given a car with 36K miles and two doors painted with a slightly different color. I asked the attendant for a different car but he said no car was available. I had to walk back to the counter to explain and then was given a different vehicle (with 12K miles but in better condition). When I returned the car my credit card was charged $136 for the fuel and eztoll when they were supposed to be only $66. I had to call the Advantage customer service number to have it refunded. Overall, not a very pleasant experience.

Jay Lynn Carter

Absolutely horrible experience. If I could’ve left 0 ⭐️ I would. We took a $25 cab to the airport to retrieve our vehicle that was reserved for 10am. It’s 12:51pm still no vehicle. The reservation was made a week in advance. The company must only have 1 type of vehicle for rent per person. We were told it would be ready at 12 and we’re still waiting. They got their payment as soon as the reservation was booked but we still do not have a vehicle at all. If we leave we will have to pay another $25 to get home. Truly dissatisfied. Customers should know up front that there is no real reservation and you are out in a waiting list for your vehicle. The wait time can vary from 30 min- 3hrs. Absolutely ridiculous.

T Farmonov

Staff isnt quick enough, at times rude.They didnt want to go out to check car scratches

Mindy R

I’m blown away right now!! I have NEVER used this company before. I rented a car for just three days in this location. First off the ladie at the desk must’ve had a bad day and she seemed easily agitated with our questions, however the ladie right next to us had amazing personality.We weren’t rude and thanked her for her help.She told us if we purchased a pass it would be 23.99 ONE TIME CHARGE to advoid the fees and toll charges the company would charge per toll so we agreed. Then When i returned the car. I filled the tank Up with gas and dropped the car off with a gentleman . He said just return the keys upfront and theres nothing more to do,No paper work nothing. Well here it is a week later and I’ve noticed the charged haven’t dropped from my cc for the deposit. I called and they said not only are they keeping my 200 deposit for a car I didn’t fill with gas SUPPOSEDLY and charged me the 23.99 PER DAY I wasn’t told about plus added taxes and fees to that. So I’m out of pocket for 269.39 to be exact. I’m pretty upset about this matter and I definitely will NEVER rent from this company again as I’ve always used Hertz and enterprise with no issues EVER!!!! If I could rate this company a one star I would! The only thing nice was there car, very clean.

Julie .W

I had never used Advantage before but they will definitely be my first choice next time I need a rental. Checking in was easy, the rep at the counter very pleasant and helpful. My drop-off was a piece of cake, no issues anywhere in the process. And zero issues with the car, which was very comfortable! I would rent from Advantage again.

Aqueel Q

Don't know what sort of scam your running, but you are charging my brother $200 fee for rental he used when he came to JFK for "strong smell of smoke" He has never smoked a cigarette in his life . This is a scam and if this is not amended will make sure to report this to better business bureau!

Dennis Kornbluh

The advantage here is the mystery. Will they have a car for you, or not? Probably not right away, but eventually. When somebody returns the one car they own.

Josh Lisenby

Worst experience staff is so so RUDE. Darisa has NO customer experience ever and I would never rent from them ever again. I paid through Hotwire and now have to call them and hopefully get a refund. NEVER AGAIN.

Uzochukwu Epunem

Awesome service and good pricing

Vijay Vardhanrao

The experience was Not bad. You are forced to take ezeepass in NYC. And if you dont take it you would be ridiculously charged $25 per a toll you cross. No matter if the actual cost of toll costs 0.75 or 0.25 or any thing.

afaq ahmed

Staff is excellent my experience is good the manager is so help full

Rhys B

Never again. Rude staff (except the nice Hindi girl, she might be a manager). One of the counter girls told a customer to "go to hell" in front of us. When we got to the lot there was no one on duty. When the staff arrived they could not find the car we were assigned, and did not seem to care to find it. After waiting more than 20 minutes I was given a car after much back and forth. Car smelled of smoke, but I was not going to try to get another car, did not have the time to wait. when I returned the car no one was on duty to receive it, or give a receipt. I did not save that much money, next time will use a more highly regarded rental company.

Bhushan Tripathi

Advantage is the best car rental service and they make sure customers have the best cars at most amazing prices. Look for Keisha if you looking for outstanding customer service.

Linda Stout

Very very slow check in process. There has got to be a way to people out of there in less than 45 minutes. Car was fine once we got it.

Benjamin Mathé

When taking the car on 3/23/19 we were served by Luis at JFK AIRPORT. From the beginning I told him not to understand everything because his English was very fast, he just did not make any effort, my English is not bad but it was not his problem He first told us that because of the snow in Washington we'd better take another vehicle for $ 25 a day! Haven’t seen any snow.. When taking a vehicle I tell him that we will not be there at 10 am for the return, he tells me that this is not a problem. So we go to the car park to look for the car, the bad surprise, the JETTA to the tire left front very worn! we go back to the counter because Luis does not believe us, we see that the tire is dangerous, his colleague tells us that we have two choices: another tire is in the trunk and so we have to change the wheel or take another car. . This behavior is very dangerous, I will not have checked the condition of the vehicle we could have had an accident! The rental is happening and when returning to the invoice appears an extra billing day! I explain to the counter that this is not what we were told, that Luis was not fair and that he could explain to us, the manager tells me that I signed and that it is like that. That I lie to him and that only the writings prove themselves. I find it dishonest the way you treat your clients, no effort to speak the language or at least speak more softly to better understand each other, excessive billing for an extra day and general treatment, between lies, state of the car and the attitude we have a very bad image!

Brit Pittullo

I was the only person in line to get my car at 530am, the person took over 15 min to open up the computer to just look at my reservation. I had some general questions about how much the easy pass was and she wouldnt answer any questions until she had my reservation open, even though it didn't matter what my reservation said because the pricing was standard per day. Then, when I got my car, I was the only person down there in the area and a returned car was parked in the middle of the exit so I couldn't get out. When I showed the exit attendant that couldn't get out she snapped at me and said I had to "wait my turn, she doesn't know why cars are being rented when she was still checking them in!" Again, I was the only one in the garage at the time and 6 more cars pulled in while I was waiting to get out that she checked in before letting me out. It's now been 24 minutes I've been sitting here. A lady walked by and said good luck, the same thing happened to her when she was picking up her car. Well, there goes beating the rush hour!!! Needless to say, I WILL NEVER RENT ADVANTAGE AGAIN!

oheneba Addo

The ridiculous amount of money this company charges for the toll service is the reason I will never rent from them again. Pay an exorbitant amount to us since the city hasn’t set up a good way to pay tolls in rental vehicles.

Xavo Baez

These guys must hate military. I just dropped off my car rental for the weekend, the agent took my keys and contract and said I was good to go, he will email my receipt. Being foolish enough I walked away as I did not want and could not miss my flight being military. As I am on the airtrain I check my email and read that I'm charged a refueling fee. I refueled this car at the BP on Hillside Avenue, about 5 miles away. Do not trust these thieves, stand over these dirty playing robbers as they check the car, or you'll get another 110 dollars added to your rental. Lesson learned, never book advantage again. Stay far away from these bad people

Natasha Gibson

If I could give no stars I would! This place has the worst customer service! Trying to get through to someone is the hardest thing to do then when you actually do get through you get a person who doesnt speak good english and doesn't understand it at all! My cousin rented a car for a day and when she got the car it was cold so she wasnt able to smell the cigarette smell. When she came to get me as soon as I sat in the car I smelled it. She told me when she picked it up she didn't smell it because it was cold but as she drove and the car heated up she started to smell it. We had to be at our destination at a certain time so we were unable to change the car. We had the worst headache the whole time in the car. When we returned the car we told the woman at the desk who then said "oh theres nothing we could do about that" she didnt even apologize just gave us that nasty response. On top of that we returned the car two hours late due to the worst traffic which we understand was not the companies fault but when we called to speak to someone about possibly keeping the car for another day after waiting for a representative for 45 minutes the representative could not understand us so he couldn't help they ended up charging my cousin an additional 96.00 for two hours! Bad cars! Bad customer service! Not worth the hassle!

Nye

Agent was extremely nice and professional upon check in, did not press additional options after I declined. Explained charges, vehicle and rental information and got me in and out quickly.

Viktoryia Yatchuk

0 stars.2 Time had terrible experience. Will never rent again and I’m not recommend you as well. First car was upgrade in both ways even I didn’t ask and charge extra for that. Second under age fee for 23 years old it’s around $80 in NY,everywhere it’s around 25 . Third they hold $200 deposit when no one rental company do that . And they charge me 360 for deposit , when I call after and ask why is that,they couldn’t explain. So when your rent online it shows $80 but when you come you pay 300 for one day. They charge me for Pre-paid has, even without asking me. Terrible experience will never rent again.

Neko Daniel Ferro

I'm not sure what all the negative reviews were about. This was honestly the best car rental experience I've ever had. From the low price to the modern car, to checkout and return, it was smooth as butter. 10am on a Saturday nobody in line. I will definitely be renting from Advantage again!

Anthony Depalma

No one at the counter upon arrival. Was lied to about how many tolls I have to go through and pushed to buy extra services I did not want, after being interrogated about where I was going like they were concerned about where I was driving the car. Then sent me to the wrong car, no pre-inspection, just already had a paper ready to go, then no directions or assistance on how to leave the lot, had to ask Hertz who was very helpful. Not only was I lied to so they could try to upsell services I didn't need they gave 0 effort in customer service and assistance. I have lost all trust in this company.

John F Clemmer

Good prices, terrible service. The guy at the counter was complaining about having to stay over and help customers.

A Google User

Is this still being there in Boston? I think they have cars in Mars. "I don't have a car for you"

Melvin ISA

Renting a car from the Main Street Station Hotel is very convenient and the agents are very helpful.

becky tracy

agent who helped me was terrific! went way beyond the call of duty and saved my day-i'll never forget her kindness

Peter Petersen

By far the best rental experience with a car rental company. You couldn't ask for a more polite, friendly, helpful, and very informative clerk in Ms. Fuji. In and out the door in less than 5 mins. Thanks for the excellent customer service.

Clinton Cooper

Great rental rate and a top notch experience all the way around!

Rachelle Nelko

They were so busy when we arrived in Las Vegas with at least an hour wait. When we finally got up to the counter the man helping us was very apologetic and offered us a free upgrade to a larger SUV. That was much appreciated! To our surprise it was a brand new Tahoe - it made our family trip extra special. Thank you!

Gabriel Brown

800 line is impossible. All I really want is a number to call and speak with someone at the location I’m picking up from but apparently that doesn’t exist because I can’t find one online or anywhere else. Good company. I’ve rented from them before.

Cory Davis

The cars were not the easiest to locate once rented, but the Agent gladly walked me to where they were located. Fast and friendly service.

Adrian Palacios

DONT RENT HERE! I had a reservation at 6 am, I got there at arround 6:30 am, no one was at the kiosk. I Kept calling customer service, after waiting for over an hour they sent the parking garage employee. who was been aided over the phone on what to do, and had no clue on what to do. Once the manager got there she never once apologized for the terrible inconvenience I faced. She literally had the worst customer service I have experienced in a car rental agency, I had to drive to Amarillo this morning, and was late for my appointment. She was defiant, unapologetic, and had a very bad attitude. To make matters worse, I booked the reservation thru hotwire for an unlimited miles vehicle. It turns out Advange charges local drivers 40 dollars per day if you travel over 150 miles. I have been renting vehicles for road trips for over 15 years and this is absurd! Apparently Advantage rent a car is the only rental company that does this, and they just started doing this. Never was I told in my booking about this, I had to pay in top of my charges $159 dollars. I will never rent with this company ever again, what a joke of a company!

Mirza Baig

super happy with the customer service agent, but after that it was downhill. I asked the person handing the car over that the car tire indicator is on, to his credit he put the air in and it disappeared. 30-40 minutes in the drive it comes back again and with long drives ahead of me I called them back. Their only solution was to bring the car back to the airport as I DO NOT HAVE ROADSIDE Assistance. I mean how can I turn around and drive back to the airport with bad tires? what if it blows up? Anyways I took the car to a tire place and it was not a big issue and I got it fixed. Be careful when you rent with Advantage (after the counter you are 100% on your own)

Michael Ristom

Literally took an hour and 50 minutes to get a car. When I got to the desk, they acted like nothing was wrong. The agent was agitated when I didn’t want to give an emergency contact. The whole experience was bad enough I’ll probably never do business with Advantage again.

sai k

Adavantage!! I would never rent them again.

Jean Denis Lys

Best price, excellent car, good service, and easy booking. That was my first experience with Advantage and I think it's not the last. I'll always book my rental car with them. Keep up providing good services guys.

Heather Young

Doesn't honor reservations.

Brittany Johansen

Perfect staff, explained everything in a way I could understand, especially toll tag and gas return. We were given the perfect vehicle for my mother, who needs a walker, at no extra charge. Will use again.

John Rhoades

Counter personnel were terrific. Lots of smiles and happiness to see you and help you

Ian Schreiner

Slow. Took 30 min to check out our car. Why?

manley vogel

Manny worked very hard and smart to provide me with an amazing rental experience

Pierce Cushenbery

Josue advantage agent might be running a scam with additional add on’s. For example we (gf and I) rented a car with no additional drivers, and specified who the primary driver would be (me) I submitted my ID and it all seemed fine, however Josue (advantage agent) charged a additional $30.00 upon return. Not sure what the angle is but he got very defensive and dismissive when we approached him with the discrepancy. So renter beware. Hope advantage can correct the issue and honor the rental reservation.

Vitali Vashkevich

They sold out all cars despite my reservation and suggested "an alternative" from a competitor for over 70$ more expensive than the original booking. Absolutely unreliable way to travel - renting a car shouldn't be a casino

Turo Tales

Tried to use this place, but there were no cars there and it looked abandoned.

Joy Shimabukuro

This location is convenient and Michelle ( the agent) is soooo friendly, knowledgeable and efficient. There is only one agent working here so the line can sometimes get quite long. But Michelle is wonderful at multitasking and problem solving that the line will dissipate quickly. Thank you also to the guys who work outside! One even assisted me to locate my car. Sorry I didn’t get a name, but he was friendly too! The team that works at your Mainstreet location is an asset to your company. Although they work under the difficult circumstances being a very, very small operation, they are extremely efficient, friendly and I will definitely rent my car here again. It’s like supporting your hometown business! Thank you so much Michelle and Team!!!!

Adam Myers

Great service, price was right, ...okay, so I have to add an issue that all should be aware of. So I travel to Las Vegas a couple of times a year, and have always used Advantage due to the convenience and great staff. However this last time around I was issued a diesel vehicle. Now I always return with the tank full to save me some coin...but this time I had to drive clear out of my way to find a station that sells diesel. They really should be advising their guests about the availability...or in this case lack of availability of stations selling diesel fuel. Really, my checkin with Michelle at Main Street was great, but then I had to wait about half an hour for a car to become available. And then her helper had me initial for the car and did not say anything more, even as I heard Michelle tell her to make sure she went over the particulars with me. I will still rent a car from them because the remote pick up is right where I am staying. but I was quite frustrated trying to find diesel fuel. Even with gps.

Cathy Dawson

Samantha and Ralph have excellent customer service. Both of them made the experience pleasant, professional and displayed kindness with a smile. It's truly great to see young people with good work ethics which is often lost. Keep up the good work team!

Phil Toran

Phenomenal service, very quick and easy, and very professional and patient staff. Amazing to have a rental company finally get it right. So easy and affordable. Thank you!

Bill Zimmer

Excellent, welcoming and helpful service by representative who had great customer service skills. One of our best and easiest experiences ever with a car rental.

Jeff Kreider

The service and price were fantastic!

Alex Tokmazeyskiy

Booked a car for our employee and paid online. When the employee showed up, Rep stated that the actual card that was used needs to be in the possession of person picking up the car. I offered to fax/email a copy of the card, since it was paid by a company rep refused. We always book/pay for rentals for our employees all the time and never had an issue like that. We will never use Advantage at El Paso Airport.

Cosmic Mama

Perfect is merely just the topping. Great experience!!!

Selene Hinostroza

Worst customer service ever ! I made a reservation last week for a full size vehicle and got a 4Runner.... Then the lady that helped me added insurance without my consent and said "you either get it or don't take the car".... I was pressured into signing, didn't get a well explanation of how it was going to work out and the amount I was going to be charged (total at time of reservation was 321) turns out they swiped my card for 789!!! No one walked out with me to get the vehicle or to inspect it, I had to look for it on my own. I have just never experienced such poor customer service in my life!!!!

Tommy Mendoza

Friendly customer service and a great experience. No Hassel easy and the vehicle was nice!!! Would recommend to my friends and family. Definitely will be renting in the future not bad for my first experience!!! Thank you Advantage!!!

Emilio Rivera

I will never use their rental cars ever you pay one price and when you get there they charge you triple the price

Tandrea Simmons

The customer service WAS THE WORST! Do yourself a favor and spend the extra money and go with a reputable rental car company. Spare yourself the headache and frustration of poor customer service, uncooperative staff, hidden charges and by the way my rental car is raggedy - sunroof squeak's when you open it, smells like a smokers car and drives like a bus. It was either this busted Jetta or a Jetta station wagon. I hope I have given you enough to BEWARE.

Tyler Coon

Avoid this place at all costs. The low price is for a reason. You get what you pay for.

Mari Bencomo

It was a good experience overall. My car wasn't what I am used to though. Full of dents and scratches, smelled inside, and was a base model car with balding tires. The price was low and the employees were good, so I used it. It served its purpose!

Gary Danielson

Easy check in/out. Friendly service at the desk and upon return.

J. Douglas Crawford

Agent told me they didn't have the car ready that I had requested so I could wait until one was checked in or pay $72 more for my rental to get a car that they had available. Every other agency would have provided me with the next car up if they didn't have what the confirmation called for.

charles taupau

Great customer service, price, and access! Will recommend to my friends and family.

Ryan P

I was charged almost $60 more than I agreed to pay when making the online booking. The agent sold me on a prepaid toll device by saying I would pay a time of $25 for every automated toll location I passed through without having the prepaid device. I have since researched this, and I don't see where this is true at all. In addition, my route didn't take me through any toll roads, so this was a complete waste! I would like my rental charge adjusted down to what I agreed to originally.

Valerie S

Good price, good customer service, easy pick up and drop off. That's all I needed.

Jay Smith

Great price and excellent customer service!

M Fern

I had a great experience with Advantage, the entire process was easy. The young woman in the parking lot is great, and her customer service is excellent! She had the car ready when I got there, and it was a quick process to return the car. I didn't get her name but she's there in the morning, give her a raise or a bonus! I would definitely recommend.

Paresh Patel

Unpleasant experience... getting and tightening a toddler seat... Man was impatient and not professional. Also, the return process, the woman was rude and not polite.

Krishna D

Very poor customer service and I got a seven seater while I told them Iam a solo driver. Girl who gives the keys is very rude and threw the keys and papers justin bcoz I refused to take the car she gave me.

Ann McNamee

Do not sign or pay until you have seen the car that you are being given. I rented a midsize and if the agent had taken me out before having me sign or pay we would have declined as it was not suitable for us to go for long distances. Not only was it too small but the gas was at 3/4 and we were told to bring it back full or we would be charged. Both the agent, Travelocity and now myself have unsuccessfully been able to speak to a Manager, no one answers the phone! The option we were given was to drive to the airport which was out of our way to get another car. That is not acceptable nor was the time we spent trying to deal with this when on holiday. Try another rental agency that has better customer care or where you can actually speak with someone.

Phanideep S

When I booked the car, its mentioned unlimited mileage. But once I went for rental car center, the person explains me a new policy of only 150 miles limit per day. I asked him if that is the case why is it not mentioned in the website i booked. And he is talking that I booked car for a cheap rate. *No proper policy *Customer treatment is horrible _ I will never take an advantage again..

Aisha Green

Fujiyama, was a great agent from advantage car rental, she explained everything in detail and she has awesome customer service !!!

Diana Cobb

Horribly rude. Rents OLD cars (2014) Don't trust them

Charles Chunratanachai

I dont see why ypu wouldnt want to rent with advantage.

Bryce Sackett

The lady at the counter was wanting to do something else that day.They would not honor the hotwire reservation 30min early. Said i had to wait or UPGRADE! She also tried sneeking the insurance on the car like it was "mandatory" and when I declined,she said "well then how are YOU gonna pay for the car if you damage it" Really?! How insulting is that. They just want the extra money. It is no cheaper through them. I highly recommend staying away and will not be going back.

Ha Le

ADV has competitive pricing especially booking in unknown upgrade options. Car in low mileage conditions. Check in & check out process is simple. Would rent again in near future .

Levi

They did ok for me. I don't like the way the prices go up and down like airfare; I think it should be more fairly calculated. Other than that, I got a car and got what I needed done.

Rich Hoffman

Charged 15 day when only used 14 days. Cheapove by Advantage Rental Car. They claim because I booked through a 3rd party there is nothingthey can do, which is wrong!

40 Something

Terrible customer service from the front desk all the way to getting the rental car upstairs.

Spencer Rivas

If you want to pay triple what u expected to pay and get nothing included than this is the company for you! They charge extra for literally everything!!! My sister and I both rented vans at the same time from two different companies, we were both quoted $270 for the week. Mine ended up being $772 and Hers the quoted $270. Seriously I feel advantage rental car took advantage of me and my grief at the passing of my grandfather and added on everything they could as I just wanted to make it to his bedside before he passed. On top of that the weather stripping from the drivers side window was hanging down making it noisy, it wasn’t clean on pick up and customer service was not helpful at all. I ended up needing a car for 6 more days and chose a different company just to avoid further abuse by a company.

Sarah Kessler

Worst crooks stay away changed the price when I arrived at the counter with my reservation

Brie Mainiero

Janet at the counter at Logan Airport in Boston is an angel. She was incredibly helpful during the reservation process - very pleasant and personable, despite all of my questions. Thank you for all of your help, Janet!

joe jonart

Female employee who greeted me at the counter was excellent, unfortunately for Advantage, like a lot of those low budget places that advertise supposedly lower rates, the ads are misleading in my opinion and by the time you get "a" car, (all they had for me at the time were Dodge Caravans...and I'm one person...LOL - come to find out, when I went to the lot, there were a few other cars that were NOT Dodge Caravans...ughh) it will end up costing you more money than if I had just booked a car with one of the big guys, like Avis or Hertz, etc., etc. Although they post higher rates, they at least give you the truth, unlike these types of rental car places, where you think you are getting a "deal", but you end up paying more with less options, less choice, etc., etc. I will more than likely NEVER rent from any of these low budget rent-a-car places...or the one's where you have to take 2 or 3 shuttles to get there and by the time you check in, they have only like 1 or 2 people working and so it takes hours to get your car...Now I got lucky and got off the shuttle bus early and ran to the counter so I only had to wait for one person in front of me, but I probably would have given this place a -1 star if I had to wait for more than 30 minutes.

Martin Dilworth

Very disappointing. Car was tired, waiting times to pick up at Vegas Airport long and they lied to me about needing breakdown coverage. Told me car had no spare tyre when it did.

Jeffery Sargent

Terrible customer service. Rude lady behind counter. Kept trying to upsell me. Then asked me to ho back in the line at the very end of my transaction because there were other customers waiting like I did instead of finishing. I refused still over all worst place ever.

J L-C

Inefficient. It’s 4pm and there’s only one customer service in the counter. The line is long. We’ve been waiting for 20 minutes and didn’t feel we’ve moved forward. How I wished I didn’t prepay the reservation.

Tyler Eubanks

I reserved a car a couple weeks in advance. We went to get the car I had reserved and no mention of it being available she just proseaded to up sell us on a luxury vehical! And then trying to add on everything and our bill for a 4 day rental was over 600!!! The car I reserved wasn’t even brought up she kept ignoring our request ended up canceling My reservation and then putting it under my husband. I was the one who made the reservation on my card and she ignored that and just proceeded to do opisite and charge my husband and change the whole reservation to him. The price difference from the car I rented online and to the only two cars she offered us was insane and was such a SCAM! Just getting more money out of us. And all I wanted was what I signed up for online. I’ll be filing a formal complaint it’s not fair to go on vacation and get screwed over when you had it all planned in advance!

Ray Barros

Had no issues getting io returning the car. Got in/out quickly.

Rhonda Kunzler

Do NOT use this company! We reserved a car with a down payment. When we arrived at the counter, there were NO CARS! we had to rent from another company and when we returned from our trip and called, they told us they had "no record" of charging us. However it is right here on our credit card bill. They refused to send a refund and told us we were lying to them..... we offered to send a copy of our credit card bill, they refused that idea and also refused to reimburse us. I would stay FAR away from this company.

lionel ortiz

The Las Vegas McCarran Rental Car location is excellent! Friendly staff, efficient and very helpful. They take time to explain options and work with your needs. Great rates, beats other competitors. Worthwhile rewards for returning guests!

Jose Pulido

Everything was explain in great detail

Myka Georges

I would not recommend this car rental place, what happened to me is too long to type and I was almost left without a vehicle but thanks to AVIS and the hard work by Javier Garcia we ended up with an upgraded vehicle and was cheaper

Steven

This is the worst rent a car company ever, they upgrade from a mini van to another different brand mini van for over $100!! The sales agent was scammer and the car was so dirty I even found cockroaches in it!!! Never again

Steve Milne

Nice people, nice car, at a reasonable price. Boston is a good airport to use they get you to the car rental center promptly and the car center is easy to use.

Nicholas Malone

I am very dissatisfied with Advantage. I arrived and made it clear to the agent that I had to be somewhere. The agent, Ali, asked a lot of questions and talked quite a bit. At first I thought he was just very nice, but after reviewing the bill later - when I had more time - I realized that maybe we was trying to distract me from the add-on on charges. I do not recall what he said exactly, but when he showed me the insurance page, he presented in such a way that I had to chose one. So I opted for what seemed like the "basic", no charges added choice. I am certain that he did not make it clear whatsoever that there were going to be additional charges. Again, I was trying to get out the door. I signed off on everything that appeared to be for the deposit, taxes, and tank refill I requested only to realize later that insurance had been added on. I explained this to the manager and would not hear my case. I've rented a lot in the past, and never dealt such shady tactics. Renter beware!

Bernadette King

Counter gal was very pleasant. She is the only one there so don't go if you're in a hurry. Cars are tiny, not powerful and sterio is horrible. Overpriced rental, Price should be lowered to airport prices for that kind of car.

Jessie Bush

Had a problem renting a car from another location but not from Advantage. Not only did I get my rental the counter agent Damian made sure I was riding around in something nice without breaking my pockets. I would recommend Advantage rent a car to everyone!!

Janie Gomez

Samantha thank you sooo much...best experiencein a long while....she will put a smile on your face with her kindness. we asked a food referral as well... thank you Samantha

Gene Angus

We waited 2 hrs to get a car not impressed but the cars are good

Sal Sifuentes

When picking up the vehicle the policy in the mileage changed that day then and there from unlimited to a certain miles a day you rented out the vehicle for. They never contacted me a day or two before their policy changed. Don't even think they deserve a star. Changing policy one day before heading out of town. I do not recommend to rent from this car rental company. Spend a bit more and go to a better company. Thanks!

Corinne Shinn

GREAT ONLINE DEALS. GREAT PRICE. GREAT CUSTOMER SERVICE. GREAT VEHICLE THAT SATISFIED OUR NEEDS. HIGHLY RECOMMEND ADVANTAGE AT MAIN STREET, LAS VEGAS, NE

Taetuli Tafai

I had a great experience. Friendly and speedy service. Great crew at LAS Advantage.

Marcelo Plioplis

Had never heard of this company, but it was offered on our hotel/casino. Simple process, friendly staff, clean car. Can't go wrong with them.

Karthik A

Had a very good experience, reasonable cost, good quality cars.

Megan Wells

The lady that took care of me was really nice. And with a reservation everything was quick.

Michael McGinn

Very disappointing experience. Added fuel charges without my knowledge or consent. Final price of renting their car was more than double the estimated charge when I booked. I called customer service when I realized they had added charges not disclosed to me, but they did nothing to rectify the problem. Deceptive business practices result in my never using Advantage rent a car again.

Rachel Fazio

Terrible. Don't do it. I was mischarged, not helped by customer service at the national number. That agent was so rude he actually hung up on me. The agent at the desk left for the day and it was over 20 minutes before another one showed up. The one who showed up promised to call me about a discount in an hour for my troubles - that never happened. Worst rental car experience of my life. I ended up taking the car even though I was over charged by about $100 just to make it stop. I will never rent from any Advantage again considering the exceptionally poor service I received both in person and over the phone.

Edgar Peyro

Horrible experience. The guy this morning at 6am on may 19th was rude beyond belief and is the reason I will dedicate every possible opportunity to ruin advantage car retals reputation for the rest of my life. F&$* adavantage hope it burns.

cory miller

Smooth from start to finish

Jeff Barrow

Although I did have a bit of a wait at Logan Airport to get the car, it isn’t worse than other agencies. The car ran perfectly and the drop-off was very quick despite a number of people arriving at the same time to drop off the car.

Brian Grant

The additional charges were not clear and also not competitive. How can $6 in toll fees without a pre-paid toll package result in being charged a $100 admin fee? Every other car rental service will pay the charges with either no fee or a significantly smaller fee which is more agreeable to pay. The rental with Advantage was $32 but you get charged a fee which is approx. 200% more than the rental? This doesn't want me to rent again from Advantage and put my trust back in other rental companies. Be mindful when you rent - remember as a travel, you frequently do not know the area and at times go through tolls even if you navigate to avoid them. The risk is even much realer with Advantage as they what to hit you with this charge.

MIKE GALVAN

I usually travel for business several times per month and usually have good experiences but this time Samantha was the worse most horrible confrontational, argumentative and thieve. She said that optional insurance was mandatory probably just to make commission and just added it to my rental without asking then when I told her I didn't want it she said she couldn't rent the car. STAY AWAY FROM HER! I spoke with Ivan the manager and he seemed reasonable and apologized but it doesn't make the experience any better. I filed a complaint with the Texas Department of insurance and the Attorney General for deceptive business practices.

Ivonne Simms

Great price and the agent was extremely helpful! She has great suggestions for our first visit to the city

John Austin

they were great.. nice new car, good price and quick. I will rent from them again.

Elizabeth Oxley

Rudest desk agents at Logan airport location ever.

Joshua Delacruz

I'm not sure why it has a 3 star rating but my experience was definitely the best. I had no trouble with checking out the car, the representative didn't try to sell anything to me and was straight forward with the process. 10/10 will rent again.

Willie Paris

Don't rent here, you'll get additional fees and dirty cars.

Robert Burdeski

know what to expect going in and it's not that bad.

theodore sopher

The rates were the lowest amongst all other rental car agencies but the wait was 45 minutes to the counter. Other than the long wait, it was a great experience!

Alain MICHEL

Very skilled and helpful agent in the Suncoast casino Las Vegas. The car was perfect. I recommend.

A Martinez

I would give 0 starts if I could. Do not use this place for car rentals! False advertisement they claimed unlimited mileage on the web this was not true. I rented a car at advantage paid everything online to be exact $294 was my total when I got to advantage to pick up my car they charged me an extra $440 dollars for a mileage package. After taxes and fees I ended up paying over $800 dollars. They claimed the extra fees where for miles that will be used on the car. The whole point of renting a car is to use it!!! to dive miles away!! the $294 was just so I can stare at the car on the parking lot I guess. When they told me about the ridiculous fees I obviously tried to cancel but they told me that I would lose the $300 already paid and would not get a refund. I felt hassled so I went ahead and took the car. Bad move because that wasn't the end of it!!! When we did the walk though the car had a small dent that was supposedly documented and when I went back to turn in the car they claimed the dent was not documented and are now going to charge me more $$$$$$$$ money for the damages!!! I have never written a review before but this is the biggest scam I have ever encountered and think people need to be warned! Do not use company for your cars! most horrible experience I have ever had with a car rental company and I have used many. This is the only one that I have ever had a bad experience with.

Chuan Tian

Terrible experience here. Never rent from them again.

Michelle Mulholland

Matthew was the agent that helped me at the Stratosphere in Vegas. He was very helpful and got me in and out. Great smile early in the morning.

Colin Bryan

Don't rent from here, just read the reviews. Never refunded my debit card deposit and phone number doesn't work.

Shaun Zamorski

Friendly Staff, car was clean, and the process overall was easy. There was actually an older man there with a small concern and they were genuinely handling it courteously.

becky tracy

agent who helped me was terrific! went way beyond the call of duty and saved my day-i'll never forget her kindness

JAY CHESLEY

They were going to put me in a Mini Van, which I did not want. They upgraded me for an additional fee. There were NO Mini Vans on the Lot. Be mindful....

BKSAGGI

I was not familiar with this Car rental Company, however they seemed like a reputable company. The Rental process was quick and efficient. The Rates were the best compared to other Rental company's at JFK, however the cars are mostly 2018 Models. I was told the 2019's will be in by Summer. Overall I will rent from Advantage in the Future if rates are good.

Jon Schroeder

What poor customer service. Picked up vehicle at JFK last night and drove to Long Island for the weekend. Once traffic eventually cleared, the “upgraded” vehicle ($500 for 3 days) had a tremendous shimmy/wobble in the rear wheel. Called Advantage customer service and after some time they transferred my call to the JFK location. Representative was belligerent and rude. Told me I would need to drive the vehicle back to JFK airport (45 miles away) after I explained that I was concerned for the safety of me and my family. Got nowhere after he “argued” with me... Called back today and was told by the Advantage agent that the system is noted that I was “disrespectful” to the agent last night. He immediately became argumentative as well. Still no solution and no swapping out of the vehicle. Obviously customer service is not something Advantage trains their employees on... Safety also appears to be unconcerning to them... What a shame that a car rental company feels it can treat its customers like this... PS - The car has almost 50k miles on it. Not quite what you would expect for a rental at this price. I travel very frequently and have never experienced anything like this. I am now spending my time trying to resolve this issue vs. enjoying my trip/weekend. Buyer beware!

Mirza Baig

super happy with the customer service agent, but after that it was downhill. I asked the person handing the car over that the car tire indicator is on, to his credit he put the air in and it disappeared. 30-40 minutes in the drive it comes back again and with long drives ahead of me I called them back. Their only solution was to bring the car back to the airport as I DO NOT HAVE ROADSIDE Assistance. I mean how can I turn around and drive back to the airport with bad tires? what if it blows up? Anyways I took the car to a tire place and it was not a big issue and I got it fixed. Be careful when you rent with Advantage (after the counter you are 100% on your own)

Jean Denis Lys

Best price, excellent car, good service, and easy booking. That was my first experience with Advantage and I think it's not the last. I'll always book my rental car with them. Keep up providing good services guys.

Brittany Johansen

Perfect staff, explained everything in a way I could understand, especially toll tag and gas return. We were given the perfect vehicle for my mother, who needs a walker, at no extra charge. Will use again.

Peter McQuillan

Thank God. This is the only place in town that will rent with a debit and not credit card. They were not the cheapest but still reasonable prices. People working there were all great.

david rubio

Second time at JFK that there is no car, do not recommend

Jordan Inoa

Cheap service just like their company is. Made a reservation for 9am, paid online before hand and arrived early. They told me they had no cars available but serviced other customers. They put me on a “waitlist” and claimed to call me but only got a call from them after they got rid of all there cars and no one else was in the waiting area besides me basically cleared house first then “scraps” meanwhile this was at 12pm 3hrs after the ordeal. Still refused to serve me then rather accommodate my lost of time. Horrible sub human being that have no bright future of employees. Will never do business with them ever again. Stay away and far from!

John Rhoades

Counter personnel were terrific. Lots of smiles and happiness to see you and help you

Daron Lock

Don't lose or forget anything you won't be able to get it back for @least 5hrs .if u don't make your way to see if you even forgit it in the 1st place

Nuno Cabral

Staff was great. EZpass protocol is a RIP OFF. Beware

Vitali Vashkevich

They sold out all cars despite my reservation and suggested "an alternative" from a competitor for over 70$ more expensive than the original booking. Absolutely unreliable way to travel - renting a car shouldn't be a casino

Shoshana Roller

Nice car. Just wish I would have asked the agent to show me a few things on the car. It was late and dark out.

Renate DeJoseph

From picking up the car to dropping it off, we had a great experience! The price was reasonable. Darisa at the front desk was so sweet and friendly! The gentleman who showed us where the car was and inspected it was kind and personable! The woman who we brought it back to was also very helpful! We LOVE visiting NY!!!

Christian Soellner

Would you tell us what would have made it better? To your question, I really don’t know where to start. If I could give you minus points / stars, I would have given you minus five (-5) points / stars! OK, the price for the rental car was really good, but that’s the only positive comment I can give you. Here my explanation, I reserved the car on September 1. for 8 AM. As I arrived at the airport (EWR) with some delay. Five customer were in front of me, fair. Only two front desk members served the customer. It took 35 minutes until I was served, 35 minutes! In comparison to Hertz or Europcar, 5 customer in front of me, the waiting time would be between 5 and 7 minutes. Anyway, as I was served, I was told no cars are available at the moment and I have to wait approximately 8 minutes. Keep in mind, the same story was told to four customer in front of me. 45 minutes later, we were told still no cars are available. After several follow-up’s we were told only minivans are available. A customer behind me had a side conversation with the supervisor in charge. She a kind of let it happen for him skipping the line and renting a minivan instead the car he originally reserved. As we spoke up, the supervisor ignored our concerns and questions and tried to peruse her task. Even the front desk members questioned the supervisor’s action. After we sorted out the situation, we finally got a car assigned. But still, the additional car inspection took another 10-15 minutes. Back to my Hertz or Europcar rental comment prior, the car inspection is smooth and takes me 3 minutes. To your initial question, what would have made it better: 1. You should have enough rental cars onsite! 2. If you identify low number of cars / car types, you should inform your customer immediately via email or text message! 3. If you identify low number of cars / car types, you should offer automatically the next category of cars available, without any additional costs or even offer a smaller car for a lower rate, without me asking! 4. You should train your stuff for being professional, friendly (NOT the woman I was served, she was overwhelmed with the situation but still very professional and friendly, unfortunately her counterpart was not) and customer oriented. 5. You SHOULD train your supervisor! She took NO ownership, she did NOT standup for her team, she did NOT backup her team, she did not wear her nametag, and she even did NOT given out her name as we asked. Short, she made the entire situation actually worst by fighting back to the customer! 6. You should teach your employee the following “The customer is king and the customer is always right (ok, to a certain extend)”! Long story short, worst experience I had with a car rental company and I really have to reconsider using your services again in the future.

Benjamin Levi

WOW! What a great group - so helpful, courteous, professional, and calm! Would definitely rent here again! They really helped me out with an issue that came up with my reservation and went the extra mile to make sure that all was taken care of.

martin petretti

Excellent service, very clean car courteous staff they couldn't do enough for me. I couldn't ask for more.

Dan Walters

My family and friends rented two vehicles from here to visit sections of Jehovah Witnesses organization. Rates were good, access great from JFK, and return easy. If you have not driven in the New York Area before, here is a couple of tips. Get/use the Toll bridge service. All the major bridges in and out of the New York City area are toll bridges and each one varies in price. Traffic lights are different there so watch for the light placement.

J. Douglas Crawford

Agent told me they didn't have the car ready that I had requested so I could wait until one was checked in or pay $72 more for my rental to get a car that they had available. Every other agency would have provided me with the next car up if they didn't have what the confirmation called for.

Omar Bari

I wish I can give 0 stars horrible customer service people behind desk think they can just make up whatever BS they want to. Please send couple more dollars and use another service advantage service at JFK is horrible. Scared me into using their Ezee pass then using my own told me charges I might get hit if I dont use theirs while I didnt even travel outside NY.

Devin Maher

Had reserved a car. No cars available when we arrived at 6:45 am. Waited 2 hours until Expedia persuaded them to release an upgraded vehicle. Not nice.

sheila williams

The counter agent was very friendly and helpful. She explained the charges and offered suggestions that saved me some money. She also provided useful tips to help me navigate through NYC. Would recommend renting from them.

Tariq Bsharat

I would not recommend this place at all. Their ezpass policy is 25 per day even if you don’t use it. So your car rental bill ends up almost double. Everyone in line infront and behind me was so angry. Most of the others charge 4.95 per day. Also be careful if you go through a 3rd party and receive a voucher. If you don’t have an iDP license they will refuse you and you get screwed. Stick with a brand name.

Ha Le

ADV has competitive pricing especially booking in unknown upgrade options. Car in low mileage conditions. Check in & check out process is simple. Would rent again in near future .

America Cruz

Agent was extremely knowledgeable, professional and courteous make the process extremely smooth

J W

Booked a reservation 2 weeks ago. Showed up at my reservation time on thanksgiving and was told they had no more cars. They could put me on a “waitlist” but no guarantees. The guy at the counter was professional, but you could clearly see the manager and everyone else could care less. I get that mistakes happen, but it’s thanksgiving and a warning call or something would have been nice. After waiting in line for almost 30 minutes to be turned away, I’m taking my $178 Uber to my destination. This company should be footing the bill when stuff like this happens. Completely unacceptable.

Cara Curran

Using Advantage should be a LAST resort. Very rude customer service and they did not have the car ready/cleaned when I arrived. Additionally, there was a woman with her husband and son who requested a mini van and they gave her a small sedan. They were very rude to her and it took over an hour to process her request.

Latifa Taylor

AVOID AT ALL COST! PEOPLE AT DESK ROB YOU. CARS DAMAGED, horrible customer service. Was given the incorrect information at least 3 times. Charged my card weeks after return of car. Reporting to better business.

Tomas Filomeno

It was a little out of the way. The signs with directions should be bigger. The lady made a few upgrade offers and I took one I didn't need. The car was clean. It had XM radio. The brakes were clunky but otherwise drove very nicely. Not a bad experience.

TheDrewRobertsShow

Staff was very professional. Car ran great. Recommended.

Gabriela Ceron

Need more people. Only 1 person was doing everything. Paperwork and bringing the car

Connor Xfor

They were 2 hours late in giving us our car, after 16 hours of flights it was the last thing we wanted

R Sridharan

Poor. Even with reservation they said no cars and made me wait

Rastko

E-pass was not included in the price as well as insurance which I paid when the reservation was made through expedia! Apparently they are not accepting third party insurance, who's fault is that, advantage or expedia I don't know but mine is not for sure! Apparently they are working together but obviously they are NOT! Its a JOKE! Next was even bigger JOKE, when reservation was made it said “ mid size or compact vehicle “ so you thinking a normal car... but when I got there they said it’s a MINI VAN! and if I want to change to normal car Its going to be up-charge! Over all payed 250 more than expected... lesson learn GO WITH CAR RENTAL COMPANIES YOU HEARD OFF!

Heath Johnson

I was able to get a nice rental, and the prices were fair. The cars are clean and of good quality.

QingYan Zhen

I have been here twice. First time in Aug 2018, The rental process is quick, but It took me than 30 minutes for just car washing. 2nd time Sept 2018, no vehicles at all, and told me to come back in 2 hours. They are terrible to mange car inventory. This is the third time that they said they don't have car available. Today is 6/1/2019

Perqúita and John Peña

Renting from this location was absolutely exceptional. I am so sorry that I am unable to remember the gentleman’s name that assisted me. But there are not enough words to describe the excellent customer service that I received. And to be honest each time that I have rented from Advantage Rent A Car the service (especially at JFK) has been above excellent. The perks/rewards I receive are outstanding.

Jeff Barrow

Although I did have a bit of a wait at Logan Airport to get the car, it isn’t worse than other agencies. The car ran perfectly and the drop-off was very quick despite a number of people arriving at the same time to drop off the car.

Jeremy Poindexter

As others have said, just because you make a reservation does NOT mean they reserve a car for you. Confusing, I know. I arrived at noon on Saturday to learn this the hard way. The counter agent said I could wait an hour for another customer to maybe return, and I was like "uh, no thanks." Got a car from Hertz instead. I also didn't feel very respected when all this went down, as the agent started blaming me by saying "you should get here early on popular weekends" and didn't seem to understand why a customer who made a reservation might be confused/upset about their car not being there. Won't rent with them again, their loss!

jaybee9966

These people are great. Found then a year ago when I arrived late at night with my 9 year old daughter. We reserved a car at Budget ... I live overseas and don't have a credit card but they reserved with a PayPal debit .. then on arrival at midnight tell me I can't have a car!! I end up dragging my daughter and luggage around trying all ... Advantage is the only one to help. They give us a baby blue VW bug convertible that had my daughter loving it

Jennie Rose Reiter-Smith

Was dealing with the loss of my mother. Reserved my vehicle with a credit card. Was not informed until pickup they would require a $200 deppsit even with a return ticket. Representative barely acknowledged my explanation I was there to attend the funeral of my mother. Representative made me step off the line to assist others while I was forced to call to have money transferred from another account to rent the vehicle. I was embarrassed and inconvenienced. No apology was offered by the representative for the additional wait. I will never use this company again when traveling to New York.

Shermika Lewis

Good. Price is great. No complaints. Get the $9 a day car insurance thing. So if anything is wrong with the car if it's your fault or not. Its no issue

Precious Bostic

I got in the vehicle and the dash read low pressure. I went to change the vehicle which went smoothly. What left me incredibly disappointed and angered was I paid $23.99 per day ( 2 days total) for ez pass and it didn't work. I had to come out of my pockets to pay cash for all of the tolls. This was a great inconvenience and I was embarrassed, too. Although the agents were incredibly friendly and helpful, based on this experience, I will never rent from Advsntage again. I do not recommend them, take your business elsewhere.

John Williams

Great price friendly staff. Call to make sure they have your car before you go. I had reserved a car for 1030 was able to get one at 1pm. They did not have one at 1030 when I called.

rafi rafi

Very nice workers and good customer service experience just make sure u ask before to return the car empty tank Thank you

Dave Ramnarain

Booked a rental for managers special, compact or higher. Got to the ticket counter, and good old C. Luis gave me a sub compact car. When I confronted him on compact or higher, he stated that the manager picks the cars at night and wanted to charge me an upgrade price. It so happen when the manager walked by, and I questioned him, he said we don’t pick anything at night it what’s available and then stated, you can have whatever car you want and there is plenty to choose from, and he told Luis to give us what we want because we choose that manager special options. Ended up with a new full size car.

Donna Depergola

I was treated with respects very friendly Explained everything I needed to know clearly The 2 young ladies at the counter were wonderful

Christopher Gurr

The staff was great - the company failed me. No car on the lot for my pre-paid reservation. Delayed travel, missed business. I'm going to do my best not to depend on Advantage in the future.

sarah vicary

Great service with friendly and helpful staff. We had a great car and had a fantastic holiday thanks.

theodore sopher

The rates were the lowest amongst all other rental car agencies but the wait was 45 minutes to the counter. Other than the long wait, it was a great experience!

Ed Ma

accidentally booked a day ahead of my intended date. They were out of cars when I came but the lady at the counter got one for me anyway and a decent price. Thanks! On the flip side, I walked to the garage and couldn't find out where to go. I called the 800 number and the other lady said to go back to the airport when she should have said just go up one level. I wasted ~40 minutes with that bad advice.

NikXis Young

Very helpful and friendly staff. Vehicle return process is extremely fast. Better rates than the other airport companies, new cars in great condition **Advantage is located in the Hertz rental building on the upper level

Muhit Rahman

Fast, economical. No lines at JFK, while Hertz had a long line!

j s

The car that was provided to me appeared to have been in an accident as the bumper was damaged and protruding from the car. (yes really) There were so many dents, scratches, gashes, and scrapes I ran out of space on the paperwork. The car was extremely dirty on the outside as someone wrote 'wash me' across the back and sides of the car. The inside was dirty as it still had the last customers trash in the car and in the trunk. The maintenance required light was on, windshield wiper fluid was low, and the car-seat provided was dirty. The customer service in the garage checking out was awful. She did not appear to want to be at work.. We could tell when my wife approached the window to ask a question and she turned her back and pretended that we weren't there. (It was pretty obvious) She seemed annoyed we had questions about the condition of the car and needed a car-seat. This was the worst experience at a car rental place ever. Y'all have to do better than this. I was more disappointed than I was angry because there was so much to be desired here, especially since your prices are reasonable.

Jackie Theken

The price was much lower than the other car rental companies in Boston so I thought I would try them and I was a little nervous because I've never heard of them. Everything was excellent and I would absolutely use them again.

Elsa Saenz

Never again advantage. Couter teller or what you call them very rude

Claudia Gomez

Staff was very helpful and friendly .will definitely book them again.

Danielle Creamer

Fujiama was awesome! She was very patient in finding us the best deal to fit our budget needs we couldn’t of asked for more! Mahalo!

Charles Taylor

Absolutely the worst customer service. Nothing like having a reservation showing up at the counter and being told they have no cars and it would be a 30 minute wait. The lady who checked me in was rude and condescending. After an hour my car was finally ready. When I saw my VW wagon (no joke), it looked like a used car that rent a wreck gave them to borrow. Don't rent from the Las Vegas location they are terrible!

Kevin Rodriguez

Great service out of Logan Airport. Quick service on a busy day, gave me an upgrade rather than making me wait for a midsize to come in like other companies do sometimes. Return was quick and easy to. Best of all the price was right for new, low mileage car.

Scott Theodore

Great Location and Great service from Matt. Thanks, Scott.

Beth Spaulding

Great experience. Professional and courteous employees.

Mido Hamza

I wish I can give them less than one star. The worst customer service ever ..terrible experience..I will never use this company again .

Francine Herard

Mario was great! Rental was very clean and spacious. Pricing for a rental during Labor Day weekend made it super affordable that it was far cheaper to rent a vehicle than to get around in an Uber/Lyft.

Eloy Perez

They ran out of cars even though I had a reservation! Then tried to up sell me to one 2x as expensive, how convenient!

Kyle Franklin

Very understaffed in our one experience. It took over an hour to get the car with a reservation just because the line, which had maybe 8 people before us. Meanwhile other rentals at the airport rental turned over very long lines. I wouldn’t rent with them again.

Jenny Kinney

Great service, and fantastic customer service at the counter. The two ladies were very helpful. Thank you

Yu-chen Hu

waiting in line for over half an hour. only one person on staff at the counter with 5 people behind me.

Hussain Alhajji

Very easy pick up serivice . Ckean car . Will definitely use the same company again.

Jason Woodis

Professional and courteous. Clean cars.

A McDonald

Overall, good experience. Great service, reasonable rate, great car and no surprises. Just tough finding the exact location (Boston Logan Int’l airport) to return the rental vehicle.

Mike B

I rented a Camry from Advantage in Denver CO. I returned the car in a hurry and failed to top off the tank. I had used a 1/4 of a tank and had to write off the extra expense because I was in route to drop my daughter off at the airport and she was running barely on time for her flight. She was in her car and I was supposed to drop off the rental and proceed with her to "check in" at the airport. When I checked my bank records later I saw that I had been charged $174 for the gas which is for about 3/4 of a tank at over $9 per gallon. After several calls the problem was taken care of, over and above my expectations. I knew that I was responsible for about $40 in gas usage; however Advantage went ahead and removed all gas charges which is very generous on their part and greatly appreciated. I will continue to use their services for future rentals as long as their prices remain competitive. Side note. My daughter at “check in” was deemed late by and not allowed to board her Frontier Airline plane. I was almost back to her Wheat Ridge address when she called with the frustrating news. Fortunately we were able to turn her "Lemon" experience into "lemonade"; I picked her back up at the airport, then picked up my wife and we proceeded to have a wonderful breakfast at a great restaurant in Denver called The Universal at 2911 W. 38th Ave. Their food is delicious, different and special. Their service is excellent. Mike Blette Cloudcroft NM

Melissa Famularo

Employees are lying to their customer to make them upgrade.

Nichol Clark

Waited almost 1.5 hours for a car even with a reservation. Advantage CS would not let me cancel the car. Other vendors had no lines. I will not rent from Advantage again. Too long of lines and not enough agents. Bad business.

Christina Franco

I feel that rates were not explained properly. One day use of minivan was charged 55 cents after first 150 miles was overpriced. We were looking for unlimited mileage and received terrible service. We went thru Hot Wire which I won't use in the future because you cannot cancel transaction. Van was great price and service were not. Not looking here for future rental needs!

Michael Amdur

Great customer service, competitive rates, vehicles in great condition, and overall satisfactory experience.

Jay Anderson

The car was great and Rachel was fantastic to work with! I will definitely use this location again to rent a car when I need one.

Lucas Liu

Attractive rate but not good experiences. I have reserved a small car through AirportRentalCars. After an hour waiting, they don't have a small car. At the counter, the customer service lady was very nice. But, there is no car. They offered a minivan. We only have two people and I don't need a minivan. Eventually she offered a SUV with $60 more. I thought the company should honor the same price since you don't have the car I reserved. At the car picking place, a woman there was not friendly. This was the first time I used Advantage. This may be the last time as well.

GREG GREVING

Nice and quick in and out fast

Joanne Dupre

low cost rental, great car good service

Juan Loor

Friendly, detailed explanation of services, everything done on a keypad, quick in and out. From now on, will use Advantage for car rental needs.

Susan McHugh

Friendly associate at check in, we were sold what turned out to be unnecessary upgrades. Upon reserving the car online we were promised an upgrade, we had to pay for this on site. The associate that accepted our return was very, very rude and somewhat hostile. We were never instructed or warned about smoking in the vehicle, upon returning the car, we were chastised for this infraction. He then just walked away as we stood in the garage.

Marie Kim

I rent a vehicle for family vacation in Las Vegas. Vehicle was not clean and has scratches all over. Tire didnot have enough air and we had to stop by gas station and went back to get other vehicle but got the worst one again. I will not use Advantage Rent A Car again.

Nancy M

Warning!!! Do not rent from here! One of the employees named Alex was dealing with us and she had the worse attitude. I am assuming they hire high schoolers because that is exactly how she was behaving. She was not professional at all. Aside from her attitude she said it would take an hour to get our rental car. Then she said they didn’t have any cars available even after we paid and reserved our rental ahead. I’m telling you if you need a rental save yourself the headache and stresss and go through another dealer.

Robert Vowels

WORST RENTAL EVER....STAY AWAY....NOT WORTH THE CHEAP PRICE AFTER ALL THE HEADACHES....IS THERE LESS THAN ZERO STARS??

Jason Whelehan

The agent who assisted me was simply wonderful. I’m very pleased.

MamaBrat Wiser

Easy rental process and great rates! I will definatly continue renting with advantage car rentals. Have been to 2 of their many locations strat and gold coast. Just a little sad that I cant rent a Camaro because I am a local but will just go elsewhere when I want a sports I guess. The employees are friendly efficient and fast. They also have a Rewards program definatly worth checking out. Thanks for the rentals guys happy customer here.

Ivan Vrcek

I had a prepaid reservation. They asked to put a $200 hold on my credit card so I happily gave him the credit card to put the hold. For some reason the card was declined. The person at the desk told me that I could not use another card and they could not retry running the card that was declined. This meant that I could not retrieve my reservation even though it was prepaid. I have a credit score above 750. Unbelievable. I will never rent from this company again.

prasanth reddy sareddy

Even if you book full size cars they will give economy or intermediate cars and they try to cheat us telling they can give refund on fuel etc.During return we dont find those same persons at the counters and they will not make a note in the system about it.So please dont choose advantage and they cheat there customers.

Ronny Torres

The initial check-in service was outstanding! The employees at the counter were welcoming, resourceful, helpful, and had a smile on their faces which was a great touch. However in the middle of my rental I had to exchange my vehicle and the employees in the "Return" section fell short on their customer service. They were rude and showed no interest until I made the effort for the both of us to engage in conversation. Despite this short unpleasant hiccup I highly recommend.

vipulkumar patel

Policy (max mileage 150 miles instead of unlimited mileage) changed right before renting a vehicle. It was not mentioned when I booked it. Out of planet customer service. I was treated like a martian.

Kathy Poole

The desk associate and the lot attendant were both very kind, helpful and glad to do whatever needed to take care of us. Excellent service!

Mike Waite

Both the person at the return desk and counter were rude and unhelpful. Rates are probably great but I didn’t appreciate being treated with hostility for the fact that I booked with Hotwire.

Nikita Ortegon

Great place to rent a car. Easy checkin, checkout, and great customer service.

jaishel kumar

Very friendly and humble support by the agents.

Mark Mehaffie

Staff was more than accommodating. I was off the plane and in my car in just minutes. Will definitely be sticking with Advantage for future endeavours!

J Boone

Fantastic service

Jason Sprouse

Prices change and took along time to get my car.

samantha wallace

Everything thing is explained well in detail with NOT a lot of paperwork. Vehicles are always nice up to date and clean.

Ken Kraemer

We waited in line for over an hour in lie to pick up the car.

Rena Abromowitz

The Associate at the counter was very nice, helpful and knowledgeable. Though it was a busy day, she answered all my questions and inquiries. I would rent from them again. Great job!!!

Mel Ker-Wolf

Cliff at the Suncoast location was awesome. Very professional, friendly and helpful.

Mark Anselment

The staff at El Paso TX, Airport were friendly, and very courteous. I rented a compact, managers choice on the car, ended up getting a Chevy 4x4 quad cab silverado, for the same price, WOW!!!!. When we were doing a walk around on the vehicle for damage, the guy pointed out things that I didn't see.

Kimberly Scarboro

Very courteous treatment upon picking up our rental and returning. Simon (ELP) was very nice and friendly as well as the man assisting us with the return.

Rajaprakash Ramachandramoorthy

Horrible experience. Will never rent from them nor recommend to anyone. PLEASE NOTE, ADVANTAGE DO NOT HAVE THIRD PARTY LIABILITY IN MASSACHUSETTS. So you will be responsible for settling all charges if you hit anyone on the street. They were really sneaky, they never mention this openly, they encourage to get on the road without it, saying you are a good driver and to have fun on the road. So irresponsible and arrogant staff at the Boston airport and their manager is EVEN WORSE. ALSO, they wont even honor their partner's contract (Europcar discount), saying multiple complicated reasons for that. I plan to take this to EUROPCAR in Switzerland and actively prevent this from happening to anyone in the future. They cannot get away with this. Unless you have third party liability from some personal car insurance, DO NOT RENT from them in Massachusetts. SAVE YOURSELF THE HASSLE AND POTENTIAL MILLION DOLLAR LAWSUIT, by renting from any other car company from BOSTON AIRPORT. HORRIBLE COMPANY!!!

Don Romig

very friendly and helpful staff.

Koehmstedt Johnny

Using USAA picked this place for us. They didn't fail us with their selection. Great service all around.

Neylor Silva

Almost 1 hour to pick up a vehicle .... really bad customer service

Chris Flook

I rented a car from the Advantage desk at the Stratosphere to do some errands and visit a park. It was a great experience - easy, affordable, and convenient. I would recommend Advantage to anyone in the Las Vegas area. I was given several options, including drop off points. The staff were courteous, good natured, and extremely helpful.

Ken Haben

I had a reservation and prepaid and they did not have a car ready for me upon arrival to Las Vegas. I was told I would probably have an hour wait. How can you rent to individuals and not have cars ready. Do not rent from them. Low rates but no cars and no customer service.

Abeer Khalil

Staff person was very nice and courteous and helpful however there’s just one counter at Boston Logan airport and we had to wait a good 15 minutes to get serviced.. it would be a good idea to have at least 2 -3 counters

Gilbert Lay

Applying a $40 (unlimited mileage) fee for locals is ridiculous. Just another way to nickel and dime a customer!!! I will never rent from advantage again.

Darrell Krell

Cody, Best counter agent we have experienced in a long time.

mary wheeler

I had to put one star to post. I would not give them any stars. The worst customer service. Manager, Claudia at McCarran has no tact nor respect & need training in customer service & people relations I would never rent from again & highly recommend others to also not deal with this company.

Robert Scott

Excellent customer service and easy rental process. The return was very simple and fast. Thank you! I will happily rent from Advantage Car Rental again.

Francois Lacoursiere

Great service, good price. No bad surprise.

B Kneebow

I never do reviews but rent cars all the time. This was the first and more then likely the last time with advantage. Checking in was okay. Approaching my unit number (25) Im noticing a mud,dust,dirt etc covered car.(have very important meetings the next morning). After walking around the car for 10mins I finally found a worker. I complained about the mess of the car I was getting and pointed out damage near the tire she said “don’t worry about the damage” I asked for a different ride and here snobby response was to go all the way back to the counter and try with them. It was 10pm and I was already annoyed and decided to give the car a try. Upon inspecting my he interior there was all kinds of stains on the inside. When exiting the lady filled out the damage form and just said car dirty and stained. I said what about the damage near the tire. She said “don’t worry about it I’ve been doing this for years” I said no I want it on there. She handed me it back and said you can write whatever you want. Long story short advantage in my opinion(first time using them) is the bottom tier and last choice rental agency, not customer friendly nor care for the looks of there cars.

Samuel Little

The agent was rude at first then sweetened up. This was our first time in Boston and with Advantage. We were confused of the process and rushed to make financial decisions quickly. Extra charges for Tolls. State mandate on tolls to have a toll responder. Advantage $59.99 flat fee even if I only went through 2 tolls. There should be an option of a flat fee or a per toll fee. I didn't know what the drop off process was. Confused again! I wanted to make sure everything was good before leaving the car because they will charge me if something is not right. They have the power, not me...and usually after the fact.

Wildlife Watcher

Vehicle was dirty inside and out. Ordered a small crossover vehicle and got stuck with a Chevy Silverado so that was less that ideal as well.

S Ortiz

Make sure to read the fine print I made a reservation online came to pick up the vehicle and they wanted to charge me $40 extra day even though in mymoutprint out it's stated unlimited miles they said that was only for local Renters. the guy at the front desk wasnt very helpful not even apologetic about the supposed mix up I've used other rental companies before and never had this problem. Do not use advantage rental. I wish your apology was sincere but these are various and switch tactics hidden behind the letter of the law. No where on the booking site does it start this. I double checked and even called my booking site and it's supposed to be unlimited mileage. Everyone please read the other reviews I am not alone. Luckily I had choices and cancelled my rental. I feel bad for all the travelers that come in and have no choice but to pay the upgrade fee.

Jordon Badari

Stayed at the stratosphere in Vegas and rented a car for the day from advantage. The young man behind the counter was informed about courteous. Answered all my questions. We got the economy car (2017 Yaris) which was all we needed. Drove over 400 miles in one day with it and used just over one tank of gas. Would use them again had zero issues with the experience.

First Last

Reserved car, then went to location only to find office had moved. After hunting for 35 minutes, found new office, only to stand in line, one attendant, for 25 minutes. The car I reserved wasn't clean so received "free upgrade" only to be charged 3 times what i was quoted. The car they gave me sucks gas and runs like crap. Never renting from there again. Not sure why they are so bad, use to be good. Geuess bew management/owner. Would give zero stars if I could. Total fail

Victor Alvarez

Great experience. Fast and friendly service. The car I received was awesome! I would definitely recommend and use their service again.

DANIEL MENDEZ

I got my car rental. And ONLY the car rental. No options of any kind, no selling points, NO insurance since its not needed. Brief and to the point.

David Matsa

They have stupid rule called "local renter." It may cost you money in terms of mileage restriction. I will never do business with them again.

Peter Lamb

I Started to use advantage Rent-A-Car or year ago Thanksgiving when my old well known rental car company messed up another one of my reservations. I finally had enough and move down the counters and found a very pleasant attendant that bent over backwards to make sure I had a car for my Thanksgiving visit to my family. My experience over the last year has been amazing. My check in process is always smooth and quick and friendly. My vehicle always clean and ready to go. In addition, from the very first rental they provide me with little reward incentives on my next rental. I highly recommend anyone who uses rental car regularly or even from time to time, to experience advantage Rent-A-Car for yourself.

Brett Coffin

Prepaid then charged nearly double that at checkout. Annoying attempts to up-sell. Quality of car was ok no climate control. Ordered and SUV got a station wagon and was told it was an SUV.

Travis Lynch

I had a great experience, free upgrade, very quick service, check out and turn in was a breeze

Geoff Fiedler

Best price I could find. Customer service staff could have been more attentive, but the car was clean and new.

Nicole Bergquist

The staff was very friendly and very informative. They no longer had the type of car that I reserved they upgraded us with no cost. The car was very clean. Very pleased and will be a repeat customer.

Patrick Richards

What gave them 5 stars was the desk agent for sure, he was great to talk with and processed everything quickly even considering how late we arrived. We flew into Las Vegas and took the shuttle into the rental car center, it was very convenient to have every rental car option in one place. The rental car center had phone charging stations as well, which helped me to book a rental car online. Pre-paying made the counter experience much quicker, and the desk agent that finished my paperwork was very friendly and personable. They have a desk downstairs in the garage where you pick up your keys, note any car defects/dings on their paperwork, and drive away. The car itself was more basic than I was expecting (no keyless entry, only one keyhole on the driver's side) and there were some big scratches on the front/back bumper but otherwise it was just what we needed to get from A to B.

Jeff Tobaee

Very misleading company and brand. Information was not explained very well and after waiting in line for an hour (with only 3 people in front of us), we were in a hurry to get out and trusted the information that was verbally explained to us. The garage staff was very unpleasant to deal with as well. They make their price the cheapest so that they are the first option on buying sites, such as Priceline, Hotwire, etc., but then there are additional taxes and fees tacked onto their product. We paid basically double the price that was quoted through Priceline. Lesson learned, we will not be using this company ever again.

ScroatBagGarage .

BEWARE: Fujiama at check in used double talk and hard sell tricks to lure you into additional insurance! Snookered us till we saw on the credit card machine it said “...you agree to purchase...” turned into a mess then she double talked me again that it was all my fault. Almost walked away. It she got a deposit already from us on our card. The check in is slow and quite a headache, our rental was 5 years old with 40k miles and smelled like someone was smoking or vaping in it before we got it. The check in sham and the agen is the reason we will never use Advantage Rent-a-Car again. Now at return, Anthony was awesome, polite, friendly and helpful.

Orkun Ocal

Great experience with this company, everything went smooth and no surprises afterwards, great car too. would recommend to anyone

Brad Dunn

I would give them a zero!!! I had a car reserved for 2 months and They gave may car away without any notice and told me sorry we can't help you walk! So all the other car companies were sold out ! You are SOL if you rent from them!

Oliver Allen

A zero would be more appropriate but they refused to rent to me because I am a local yet they advertise you can online with liability insurance. Don’t waste you time. They take your money. You call in and verify it’s okay. Arrive and boom - you can’t rent.

Pentacle Goddess

Will never rent a car from this company again. The guy at the front desk was an ass, was not helpful or even looked at us when spoken to. At El Paso airport..

Dharmendra Singh

Charges for spouse.. ridiculous...

Michael Torrens

Price was great from the Hotwire deal, and that more than paid for the slight lack of customer service at check-out and return (they just don't have many people in the garage, and there's no physical receipt given - but we very quickly did get the emailed receipt). Given the negative Yelp reviews, we carefully documented every aspect of the rental with receipts etc., but given our recent experience, we are hopeful that this location has turned the corner in terms of extra/post-rental billing. Time will tell, and if we run into any problems we will update this review. Currently, I would recommend this to others, if it was the clear best-price choice.

Simon Wong

I rented the car for 4 hours and drove 50 miles. I refueled the gas right before I returned the car and advantage charged me $140 for refueling fee saying the gas tank was emptied. I have receipt for refueling and how can 50 miles of driving used a whole tank of gas. I called them and they were not helpful at all. It's time to dispute the charge I will never return to advantage beware everyone

Dr Vic Rashid

Tom was fantastic and he smoothed our car rental.

Hamza Malik

Awesome rental process, smooth pick up and return for my rental and Janet at the counter was super friendly, accommodating and cordial. She is the best!

Pallepati Shirish

Horrible experience

Eli Katz

I received a car that uses diesel fuel which is more expensive than regular. But more importantly, there’s NO USB port in the car. Who rents cars without this when we are all dependent on energy sucking Waze type programs! I’m not a happy customer.

Stephanie Baham

Everyone at this company was very friendly and professional. The car they gave me however must have had some problems because I had to call for roadside assistance when the battery went out. but they sent help right away and gave me a replacement car that was an upgrade. Unfortunately the car was a huge SUV which I didn't feel that comfortable driving so I just left it in the hotel garage since I was leaving the next morning. The price is okay but the quality of the cars aren't

Fawna Kiefer

I rented a midsize suv to haul around a bunch of hockey gear for a memorial benefit game with the Boston bruins. I was given a subaru outback which I hardly find classified as an SUV. I called the company to inquire about changing the car it took a manager 4 days to respond to my inquiry after a second complaint was made. I was told that it is in fact an SUV according to the compcom in a very brief impersonal email. There were about $300 in fees which I was not expecting.

Anne Silver

Slowest rental place ever. Took 45+ minutes with two people in line. Toll options are complete scam--$10 fee per day, even if you don't use it every day or $25 fine per toll. Complete rip off. I rented through advantage because it was marginally cheaper than the other agencies--but you lose all of that in the toll scam.

Andrew Packer

Counter staff didn't take the time to explain anything. They just mumbled through everything. They also marked the tank was full - and it was only 3/4 full, so I ended up having to pay for 1/4 tank of fuel I didn't use. They were certainly cheaper - so I guess you get what you pay for. However, I do not plan on using advantage again. Very poor service and customer care.

Rich Rinn

My Mass Easy Pass was stolen from my car the day after I returned it. I called from the airport 1 hours after returning the car to notify them I left it on the wind shield. I called the next day to get the run around and found out a week latter that the company that maintains the easy passes stole it with my mount. I reported this to Mass Easy Pass and was told a number of these Easy Pass had been reported stolen from this location. Hopefully they will charge the company that is stealing them. Other than that, I had no problems renting a car from this location other than painfully slow customer service workers at the check in counter.

Eduardo Carlos

staff unfriendly.

Stephen M. Sagrestano

Watch out for the EZ pass add on and they don't explain anything when you return the vehicle. Had to wait on line to confirm I wasn't paying for the rental twice.

Mariano Ranero

awful experience!!! car was filthy and employees just told me that that's how she received the car and the car wash was broken!!! front desk lady lied to me about tolls in the area, and I paid for nothing, horrible experience will never rent a vehicle from advantage ever again, specifically in Boston. thanks Mariano Ranero

Gary Luckhurst

I have often picked up a vehicle at the car rental centre at McCarran airport Las Vegas but this was the best experience I have had, as the guy was the most polite and understood what I wanted and did not push as most counter staff do. Knowing when to pressure sell and when not to waste your time. Brilliant. 5 stars

Kristel Shull

Great customer service at the Stratosphere in Las Vegas. Agent was very professional and cordial. Price was right, car in good shape. Thank you!

Steven Kitterman

We had a delay in getting our car, which is understandable. However, the front desk staff seemed very disorganized, and couldn’t tell us how long it would be until a car was ready. When we finally got our car about 45 minutes later, we got to the exit gate and there was no attendant there. After a few minutes a worker came over and asked for our papers and circled our car, but walked away and did nothing. 3 mins later, nothing. Finally I got out of the car and got the attention of a worker. He asked me where our papers were and if someone had already done the walk-around on the car. It felt more like an interrogation than like he was trying to help. If this was a free service, I’d understand the delay and the treatment at the gate. But since we’re a paying customer, it left a bad taste in our mouths. I won’t be using Advantage anytime soon, at least not at the Boston Airport.

Susan Esquivel

UPDATE: 7-4-19 THE CITY MANAGER CURTIS REACHED OUT TO MY FIANCE AND I AND LISTENED TO MY CONCERNS AND WHAT HAPPENED THIS DAY AND ALSO SPOKE WITH MY FIANCE. HE HAS COMPENSATED US FOR OUR LOSSES AND MADE THINGS RIGHT. HE ALSO SAID HIS STAFF WILL BE RECIEVING TRAINING. I AM VERY PLEASED THAT MY REVIEW MATTERED AND I WAS TAKEN CARE OF AND THINGS WERE MADE RIGHT. THANK YOU VERY MUCH!!! My first time in Boston (from California) and first time renting a car. Day 2 of having this car, it leaves us stranded and dies in the parking garage of the event we are attending. Finally got AAA out there after my fiance from Ca calls them and demands them to send roadside assistance over (mind you it's getting dark and raining). After the jump, AAA says don't turn off the car or it will die again. Well our flight leaves at 4 am. (We are in Lowell) the hotel can't jump our car at 2 am... it's against their policy... so we have to leave in the middle of the night, leave or hotel reservations and pack up, all while the car is running, drive to Boston at midnight! Tired and frustrated we get to the counter and the Advantage associate Dave REFUSES to talk to me. I mean, absolutely refuses, says he's leaving, doesn't want to hear it, he's tired and while he's telling me this he's walking away. So I call my fiance and he says to my fiance "What do you want??" as he takes my phone heading downstairs to the car lot! I mean...I am so appalled and in udder shock! He says you'll get your deposit back and leaves. I have never in my life experienced service like this ever! I didn't know people could be so rude and heartless. He didn't even give me a chance to explain my situation. I will never ever again rent from advantage. I lost a night in my hotel and gained a while bunch of stress and lost time from the second this car died. I was so scared! Across the country, dark raining and stranded. Advantage didn't even help until my fiance stepped in. Ridiculous all the way around.

Roman Kostin

Be careful, pay attention what you sigh. Refused collision but still was charged for that. This is a common scheme. They rely on your lack of attention and that you are in uncomfortable situation in a new place.

Jackie Theken

The price was much lower than the other car rental companies in Boston so I thought I would try them and I was a little nervous because I've never heard of them. Everything was excellent and I would absolutely use them again.

Jeannie Z. Taylor

Great service and price! Both representatives (at pick up and and return) were spectacular. I will definitely rent from you next time I'm in Boston. Thanks!

Aldrich Felix

Definitely the worse car rental ever especially the one in the JFK airport. Once I returned the car, I asked the front desk staff where is the taxi line and she volunteered to call for the taxi for us. When, the taxi arrived, it seems like the taxi driver already knows her. We asked the driver to drop us off from the JFK airport to time square. Hold and behold the taxi price is 177 Dollars and it should be somewhere around 70 dollars max. Another problem was I left my bag and other items in the back seat but I didn't have the driver's phone number. So, I called the car rental 4 days ago and they said they will called the taxi driver. But until today no progress at all even though I told them I'm leaving the city soon. They haven't called the taxi driver. How difficult is it to call? Does it take a whole week to call? -_-

james goeller

If I could I would give them no stars. Took 4 hrs to get the car I reserved 3 months ago. Only 1 person behind the counter and 1 person cleaning the cars. We tried calling customer service and it was 9am Eastern time and got a recording that said to call back during 8am and midnight eastern standard time clicked to talk to someone in risk management and got the same recording left a message...no call back....called back and it hung up on me. They finally got me a car and said to wait outside for it cause they were cleaning it....not... It shows up with bird poop on it not washed at all....I just wanted out of there so I took it dirty... Go to leave and had to go back cause they didn't stamp my paperwork so I could get out of the parking lot. Very bad experience . Even went to Hertz to see how much it would be to get a car from them but I would have lost $1200 if I did cause I already paid for the car threw hotwire. Hertz mentioned this has been happenings all week... Final thoughts....I personally will never rent from advantage again

Jody Silvers

The price upfront was better than all the other rental car companies. On the back end with all of the additional fees it was much more. I don’t think I would ever use advantage ever again because of this reason.

Manny Pontos

Great no frills no hassle rental! A little hard to find, they're located on the 2nd floor above Hertz rental right next to the escalator. I had a good experience and would use them again. Pro tip: bring an easypass if you plan on using a cashless toll or expect a $25 fine + the toll charge for each cashless toll. In my case the Whitestone bridge, would have cost me $25x2 + $8.50x2 close to $75 total for a round trip. Instead I chose the $24 unlimited daily toll add-on, so I saved around $50 in total for the day.

Ismail Omran

Cars usually not ready and staff are very rude. Last time I had to call security to get my refund, as my car was not ready and the person at the counter, Miriam C, who identified herself as “the manager”, was not able to confirm when will the car be ready, and that was after waiting one hour at the line. Not to mention, she was yelling at the customers “if you don’t wanna wait go find another rental car agency!” Prompting 2 customers to leave the line & go to the nearby Hertz agency to get a better service and -more importantly- to get more respect and appreciation of their time. Worst rental car agency by far! I sent them a feedback with full details of the incident but nobody got back to me. Luckily I video recorded everything and if the company didn’t apologize to me for my wasted time, I’ll post the video on social media with warning not to deal with this agency no matter how low rates they post online (which are not true by the way because they tell you the car you reserved is not ready and you’ve to get another one with higher price).

rajendra sonnylal

The worst place had a 10am van pick-up not ready they asked if we can wait until another van came in I said no problem at 11am asked what time are we really going to get a van she then said honestly at this point maybe 10pm I was just in shock they did not even planned on telling me I was only there for 1 day almost ruined our trip thanks God for Dollor Rental at the Airport. NEVER!! book with Advantage from the NYC Airport forgot to mention I had to tell the other people there they weren't getting anything just a pathetic place

superfalko

Advantage is one of the worst car rentals I have been to. I will never rent again from them. Those guys are crooks. Stay away! It's better for your nerves.

michaela renae.

I’ve rented multiple times here and the people are always so friendly and kind. Can’t say the same for the rest of the rental kiosks at JFK. I wish I remembered the gentleman’s name from the first time because he was great. This last week I was fortunate to have worked with Alexander who was super nice. Thanks guys!

Ville Albumi

Confusing ... and they were too quick to sellyou extra things to the original rental agreement. Most confusing was the NY bridge tolls...and how to calculate if it pays off to buy their " EZ pay deal" (a thing that is attached to the wind screen). But overall, great value rental firm though! Would recommend.

COMMENTOR IN CHIEF

At Boston Logan Airport - Rental Car Center ignore the Advantage Expressway signs that tell you to go straight to the garage(like with most other company's express programs). This service is NOT offered at this location for Advantage customers. You MUST go to the reservation desk regardless of Expressway membership or prior reservation. Knowing this will save you A LOT of time as it takes 5 to 10 minutes to give someone keys to a vehicle and you won't waster your time and place in line by going straight to the garage and finding someone to tell you that you have to go back to the desk. Vehicles are as expected and return process is as good as any others at this location once you find it. The Advantage return location can be difficult to find because you have to drive all the way around the building and then back to the front on the bottom floor and the signage to find the entrance is not very good.

Al Shaloum

I rented a vehicle from Advantage Rent-a-Car; this was my third experience with them. I keep coming back to them because they usually have the best rates for the type of vehicle I prefer, and they always have vehicles available. The counter staff if pleasant and highly professional. I as on the road with my vehicle very quickly.

Addie Hester

I made a reservation for an SUV through Expedia about a month in advance. I went to pick up the car last Saturday morning and arrived about 15 minutes before my scheduled 7am time. When I arrived there was a long line and only one person working behind the desk. When a 2nd person finally arrived, the 1st person finished their current customer and left. When it was almost my turn, they announced there were no more cars and we had to wait for them as they are returned. Even for people with a reservation which was everyone on line. I didn't leave there until around 7:30am and I left empty handed. No cars had been returned and I had somewhere I needed to be.

Nichol Clark

Waited almost 1.5 hours for a car even with a reservation. Advantage CS would not let me cancel the car. Other vendors had no lines. I will not rent from Advantage again. Too long of lines and not enough agents. Bad business.

Bill Ammermann

The rental experience was far better than Hertz downstairs who could careless if you rent or not. They see no value in having their " Gold" membership. Advantage was a far better experience.

Kevin Pietramala

Let’s start by saying I waited about 30 minutes and only 1 person was in front of me. Then they gave me a SUV without informing me and I purposely ordered a midsize sedan and didn’t want an SUV. I waited another 20 minutes for them to get me a midsized sedan. Also, although it didn’t impact me the person in front of me was told they would charge them $23 if they went through a cashless toll. Most rental agencies only charge for the toll plus a small fee like $3, so in my opinion their fees are high.

Anar Gojayev

Car that I received looks definitely much older and used a lot compared the other companies. It has almost 50 thousand miles. Mandatory 24$ EZ pass was a big surprise. As you know there is no such thing in other companies. Seriously, even budget is much better. Have to mention-customer service was good. It was a first time to rent from advantage. (I have rented over 25 times in a last year alone) Will never rent from here again.

Pretty Sharp

Needed a car last minute for one day. Quick and easy rental. I was so pleased they allow you to use a Visa debit card as I did not have my credit card on hand. The customer service was excellent. I will continue to rent from Advantage.

Chris Prentice

Terrible. I left the location and realized 15 minutes in the tire pressure was off. They wouldn’t do anything to rectify the situation when I called. They also charge you an additional $25 each time you use the EZ Pass. There are tons of better alternatives at JFK.

Herve Mathieu

Rental paid 2 times take care to your account

Chuck Juracsik

Great from start to finish. They treated me like a lifelong customer. Very impressed with service and I will go out of my way to rent from them again.

E Ballz

Booked with this company through Expedia like I usually do for vacation, THIS PLACE IS A SCAM!! They kept my deposit stating I returned the car a day late. I have my plane tickets for same day as return and boarded like anyone else would. Keep calling to ask why deposit was not returned and they keep telling me I kept car an extra day. When I returned on the contract return day, they said it’s all set and I could leave. NEVER LEAVE WITHOUT RECIPT! That was my mistake but after showing o was in a different state I still have no resolution. STAY AWAY FROM HERE!

Ronny Torres

The initial check-in service was outstanding! The employees at the counter were welcoming, resourceful, helpful, and had a smile on their faces which was a great touch. However in the middle of my rental I had to exchange my vehicle and the employees in the "Return" section fell short on their customer service. They were rude and showed no interest until I made the effort for the both of us to engage in conversation. Despite this short unpleasant hiccup I highly recommend.

Mohammed Almutairi

Be carful customers!! Make sure to close the agreement before leaving the location. The agent will charge you for an additional day because they don’t close it at the same time. The customer service is horrible. I contacted them and they didn’t help and offered me a 20% voucher and get lost.

Victor Chieco

I didn't have to go off airport to get my car. A very short wait for an agent. She explained all the different coverages. by the way the collision waiver is the cheapest I have ever seen at JFK. She then walked me to the car and inspected it thoroughly.

Leyong Tan

The whole experience was very unpleasant. 1. Was told no car is available upon arrival on time. 2. Waited hours before a car was found. 3. Booked for a premium car, and got a old Toyota mini van. And the agent told me they will not charge upgrade fee for me. I feel like the whole experience some kind of a joke. This is clearly a downgrade and now I had to drive a minivan to meet my business associate. 4. Car is not well cleaned, tire pressure warning all the way. Weird squeaky sound from from wheel. All kinds of unpleasant surprises. 5. The counter is hidden on a second floor with no clear signs when you get off the air train. I guess ppl working here just does not really care about the customer experience. I will never ever use this company again and will also let my friends and family to avoid Advantage. Unbelievable.

Nikita Ortegon

Great place to rent a car. Easy checkin, checkout, and great customer service.

Lorik Bejta

Worst service ever, unprofessional and rude. I reserved the car 1 week prior my arrival and there they didn't have SUV i paid for, they gave me a sedan and they did not take anything off the price. I am 6.3 tall so from big SUV i had to deal with a crapy small sedan. I have told them i will make sure i leave a review that will explain and in two instances they told me we don care. This experience was on JFK NY. Go to Alamo National, Hertz stay away from ADVANTAGE ( their name stands exactly to take advantage and pray on customers) I am not sure why i even tried them.

Raquel Gonzalez

First of all, the car I rented was not available for the time it was reserved. This was at 8:30 in the morning. This did not only happen to me, but to other customers as well, who were waiting since 7am. We were asked if we wanted to cancel our reservation or wait on line. I was number 4 online and had to wait an hour to get a car. However, people who made reservations before my time slot had an even longer wait time, such as 2 hours. Second, when a car was available, the worker who inspects the car before giving it away, did not make any notes about the car’s condition. I spotted out two dents and a huge scratch on the car and asked the worker to note it on the pre-rental vehicle inspection form. Oh but my bad luck didn't end yet, after I had the car for about an hour, I noticed that the outside rear-view mirror was broken. I had to call Advantage later on in the day to report it, so that I wouldn’t be responsible for any cost. This experience was a hassle during my vacation.

samantha wallace

Everything thing is explained well in detail with NOT a lot of paperwork. Vehicles are always nice up to date and clean.

Rena Abromowitz

The Associate at the counter was very nice, helpful and knowledgeable. Though it was a busy day, she answered all my questions and inquiries. I would rent from them again. Great job!!!

Franz Flor

Great service for an excellent price. The staff is very kind and professional. Congrats !!!

Amira Gomez Rojas

Very bad experience with this Company in federal circle Jfk I rented a car SUV CRV for 1 day and at the time of pick up the location only has 2 cars available that not cover my expectations neither similar to the car I had the reservation. The agent name Kim wants to offer me an old car Buick with a lot of scratches and no features at all but the Company consider this car a premium category. The other employee name Miryam got involved in the issue and offered to cancel the reservation and feel free to go another rental company I changed my mind and I accepted the ugly car in order for me to get out of that office The agent Kim told me to return the car with no full tank as some compensation considering that I was not happy with the deal I returned the car before 24 hours and the agent that received the car at 7 am Sunday said leave the keys in the car You can go My surprise when I requested the refund of the deposit into my credit card the agency wants to charge me for the premium update and 13,00 dollars for gas because they could not find any note from Kim or any other employee That was not my problem they did not have the car I rented in advance neither the employee offering something he was not allowed and worst the lady that received the car without checking the car to confirm if the tank was not full The Company should training the employees accordingly Very bad experience I would not recommend it at all

Joseph Shagalow

Don't even try to rent a car with this agency. This was my second chance with this company. They are unreliable, and both times they were not able to honor their commitment. I was forced to rent a car from a different agency. Once in LAX and once in JFK

Gareth Bohill

Also known as Europcar. Straight forward and easy.

Koehmstedt Johnny

Using USAA picked this place for us. They didn't fail us with their selection. Great service all around.

LINDA WHITMER

Would not even leave one star if possible. We were ripped off. We travel often and know our comfort needs. Paid for a full size vehicle in advance. Upon late arrival after being assured over the phone our vehicle would be held, given a MIDSIZE no frills vehicle in place of a FULL SIZE. NO DISCLOSURE. My husband and son, both over 6 foot, spent an entire week traveling in total discomfort. We will be disputing this charge.

J Singh

I had to wait an hour and a half for a car to come in. I was suppose to pick up at 10:00 am I didnt get my car till 11:30. Why are u making reservations and don’t have cars for customers!

Samuel Little

The agent was rude at first then sweetened up. This was our first time in Boston and with Advantage. We were confused of the process and rushed to make financial decisions quickly. Extra charges for Tolls. State mandate on tolls to have a toll responder. Advantage $59.99 flat fee even if I only went through 2 tolls. There should be an option of a flat fee or a per toll fee. I didn't know what the drop off process was. Confused again! I wanted to make sure everything was good before leaving the car because they will charge me if something is not right. They have the power, not me...and usually after the fact.

Scott Springer

I didn't like the car, it was far from an intermediate, mid size; it was a compact. I was misled on the EZ Pass as I was told the tolls were included but they were not according to the bill. The gas option was not a smart way to go and I should not have listened to your rep. I also did not appreciate the push to get insurance. I ended up paying over double the priceline quote. It was not a good experience.

Geoff Fiedler

Best price I could find. Customer service staff could have been more attentive, but the car was clean and new.

Tyrone Malcolm

Coming from another state they charge 23.00 dollars a day for easy pass .That not included with your bill for the rental car.

Mark Mac

Returning the car the lines was to long. The price for 1 day rental was too much

fernando botion

Be aware that Advantage charges 23.99 each day for an EZ-Pass and that is charged the whole period that you keep the car. Other companies will charge you only when you use it. It all depends on how much you will be using it. For my case it was a huge waste of money, but you can't just do without it in NY and Advantage isn't flexible in any way.

ChrisP

Didn't have right car in stock and in general not great customer service that they actually care

DAVID DOBIN

DO NOT USE THEM!!! Unless you want to be ripped off

AV M.

Pretty good price for a rental. Diesel Volkswagen, great mileage.

Guelmis Polanco

Easy and fast. Very professional people.

Susan Lee

it's supposed to be a 24/7 manned counter. we arrived on a red eye flight, got there at 5:30 am, no one was at the counter. we called their phone only to be told that someone should be there and no one knew what was going on. fast forward 40 mins later, a young african american woman named Darisa showed up like nothing was wrong, no apologies. she didn't seemed helpful at all. Then they charged me additional charges after my return of which I am still disputing. THIS IS THE WORST CAR RENTAL PLACE I have ever dealt with as I travel to NYC regularly. DO NOT BOTHER WITH THEM UNLESS YOU WANT TO HAVE UNWARRANTED HASSLES AND HEADACHES!

Nanya Zheng

The upfront fee is low, the latter fee is really expensive. It costs me about 300 dollars about the admin fee for the tolls. Each time is $25. I rented other company car. They don’t charge me admin fee, I only need to pay the toll.

Oliver Allen

A zero would be more appropriate but they refused to rent to me because I am a local yet they advertise you can online with liability insurance. Don’t waste you time. They take your money. You call in and verify it’s okay. Arrive and boom - you can’t rent.

Sumeet Varma

Good collection of cars but little expensive .

S SUNGUROV

This rental company and all staff who working at this location is sucks, worst experience!!

Don Hall

Car was fine, but the rental experience has led me to make certain I never rent from Advantage in Boston again. Serious pressure to add on CDW and EZPass including the rental agent lying to me about where tolls were collected and such. She was rather rude from the get-go and it just got worse.

MariaElena Sikolas

Friendly staff , easy peasy process, brand new vehicle!

KT J

It took me 45 mins to get the car. The line was extremely long. 2 people were working on the computers and check in process needs to be more seamless and easy. Use data to understand when there is high demand and staff accordingly. Invest in better and simpler technology like using iPad for check in. Customers should be able to check in online and not have to wait almost an hour to get the car. Other than the SLOW check in process everything else was smooth sailing. Great car. Seamless return process. Good customer service once I waited 45 mins and got to the front of the line.

Will Robinson

Nice staff members, but terribly slow checking process. No other rental companies had a line... just Advantage. I had to wait for 45 minutes at 6:45am on a Sunday. I made a reservation so I could get my car and go. The car was ok, but had less than a quarter tank of gas in it.

Brian Johnson

Worst rental experience I’ve encountered. Company “ran out of cars” with 10 people in front of me. I stuck it out as I had a reservation and other companies were triple the price. Waited two hours for a car to be cleaned (only had one staff member performing these duties). Management clearly does not know how to monitor reservations or properly staff. Yes the prices are great but I would spend the extra cash next time to avoid this company.

Rich Rinn

My Mass Easy Pass was stolen from my car the day after I returned it. I called from the airport 1 hours after returning the car to notify them I left it on the wind shield. I called the next day to get the run around and found out a week latter that the company that maintains the easy passes stole it with my mount. I reported this to Mass Easy Pass and was told a number of these Easy Pass had been reported stolen from this location. Hopefully they will charge the company that is stealing them. Other than that, I had no problems renting a car from this location other than painfully slow customer service workers at the check in counter.

Larry Curry

Quick and friendly service with great pricing.

Joey Isaia

We had reserved a midsize car months in advance and when we arrived we were told that they had run out of midsize cars and the only car they could give us was a minivan. We were going to be driving in Manhattan and minivan was too big. We asked if we could rent an crossover/SUV and we were told that we would have to pay more for that, even though we had reserved a car months in advance and they no longer had the car we reserved. The agent told us all they could do was give us a mini van or we would have to wait the for a midsize car to be dropped off. We didn't have all day to wait for a car that we had reserved so we were about to take the mini van when luckily a smaller compact economy car was returned and we had to take that instead of the midsize. We were not given a price adjustment for the smaller car either. Overall, the service was not good, we did not get the car we had reserved months in advance, and the staff did not seem to care. I will never use Advantage again.

Ronald E. Miranda Lazala

Great price, great vehicle. I rented a Corolla or similar, they gave me a Minivan, because they don't have the vehicle. no complain at all.

Alpha Sigma Sezón

Zero Stars. Europcar / Advantage. Do not rent from Advantage Rent a Car (aka Europcar USA), run away from this company. I rented from this company because when I go to Europe sometimes I rent by Europcar, so I thought it was a serious company. They charged me an Extra Fee of $ 25 by the EZPass Device as a Rental per Day (+ Tolls). They charged me another Extra Fee of 60 Dollars to drive in New York City, however I am a foreigner and foreigners do not have to pay this Rate. If you pay attention this company has hundreds of 1 star ratings and hundreds of 5 star ratings. The 5 Star Advantage ratings were posted by the company staff and not by customers. Estrelas: Zéro. Europcar / Advantage. Ne louez pas chez Advantage Rent a Car (aka Europcar USA), fuyez cette entreprise. J'ai loué cette entreprise parce que quand je vais en Europe, je loue parfois chez Europcar, alors je pensais que c'était une entreprise sérieuse. Ils m'ont facturé un supplément de 25 USD par le dispositif EZPass en tant que location à la journée (+ péage). Ils m'ont fait payer un supplément de 60 dollars pour conduire à New York, mais je suis un étranger et les étrangers ne sont pas obligés de payer ce tarif. Si vous y prêtez attention, cette entreprise a des centaines d’évaluations 1 étoile et des centaines d’évaluations 5 étoiles. Les notes 5 étoiles Advantage ont été publiées par le personnel de l'entreprise et non par les clients. Estrelas: Zero. Europcar / Advantage. Não alugue na Advantage Rent a Car (também conhecido como Europcar USA), fuja desta empresa. Eu aluguei desta empresa porque quando eu vou para a Europa às vezes eu alugo pela Europcar, então eu pensei que era uma empresa séria. Eles me cobraram uma taxa extra de US $ 25 pelo dispositivo EZPass como um aluguel por dia (+ pedágios). Eles me cobraram outra taxa extra de 60 dólares para dirigir em Nova York, no entanto eu sou um estrangeiro e os estrangeiros não têm que pagar essa taxa. Se você prestar atenção, esta empresa tem centenas de classificações de 1 estrela e centenas de classificações de 5 estrelas. As classificações do 5 Star Advantage foram postadas pelo pessoal da empresa e não pelos clientes.

Eddie McAfee

last time I ever rent from this place. The reps are crooked and lie inorder to upsale you. I made my reservation online and when I went to pick up my vehicle they told me that because the type of vehicle i reserved wasn't available they were going to have to charge me an additional fee to put me in a different vehicle ( that's complete BS) typically if a rental car doesn't have your vehicle they upgrade u as a courtesy !!!! I explained this to the attendant but he was adamant that he was going to charge me an extra fee. I told him I come to el paso every month and this has never happened. but he didn't budge and said if I want a car he was going to charge me extra. ( if you didn't know, any upgrade , gas, insurance is commission to the counter) I was disgusted and cancelled my reservation and went to a different company. #dontrentfromadanvantage it's a disadvantage

Mel Mireles

Fast and great staff. Both pickup and return were very fast with exceptional service!!!

Jerelyn Buchanan

The customer service was great and she also explained everything I had questions for

g Melendez

Read fine print when renting. el paso local residents onlu get 150 miles per day. when booking online it says unlimited miles. will be changing to another company on my next rentals. great cars and friendly staff. great for non local residents.

Lilit Balayan

They are super unprofessional. They trick you with cheap price and then overcharge. Would not recommend to use their service at all.

Raymond Inzero

Excellent service and received free upgrades. They were courteous and truthful in all respects.

Sara Wilkens

Mario from Advantage in Las Vegas was very helpful getting me set up with my rental. Quick and smooth process.

Steve Hunsaker

My car was not available and they wanted to put me in a minivan. Made me wait 15 minutes. I've booked here before and the process is always a little iffy. They are cheap for a reason. The representative was friendly considering the situation.

Darin Finley

The lady at the counter was talking down to me the entire time because I didn't want to upgrade the car. She also tried sneeking the insurance on the car like it was "mandatory" and when I declined,she said "well then how are YOU gonna pay for the car if you damage it" Really?! How insulting is that. She also waited to explain their debit card policy until after I slid my debit card. Convenient for her. Finally,when we got to the car,the other lady was extremely rude as well and was burdened my me asking where i bring the car back after. I don't know if it was just the location here in Las Vegas,but their are too many other car rental places to go to instead of putting up witb that level of derogatory insults for my business. Also,don't believe them when they give you the whole "price for a full tank of gas here is XX less than around the city" They just want the extra money. It is no cheaper through them. I highly recommend staying away and will not be going back.

clifford whittemore

Charged twice for concession fee, vehicle license fee, police training fee, concession fee, etc on the same vehicle. Once through hotwire and once when I picked up the vehicle. Also overcharged state tax. The first cr you provided had a flat tire.

Toni Hart

Elizabeth who check us in was very nice I would rent from them again

olga garcia

Good prices on economy cars. Decent service. But some staff members attitudes SUCK

Pitin CB

Stay away. The counter specialist JOSUE is adding charges without previous customer consent. Definitely, the worst car rental experience. Just be aware at the moment to rent with them.

Michael Scrivani

Not only did they try to scam me on a prepaid toll charge coming out of the Boston airport of $60 they also tried to pass off a full car and gas and it was only 7/8. I did have them change that on the slip but somehow I knew I was going to have issues and after the fact I got charged $77 in toll charges and one parking violation which I know I paid because I had to use a local brother's account I will not use them again after I tried to call them their numbers and even the same number as which reporting on the internet....lesson learned- STAY AWAY FROM ADVANTAGE!!!

Vic Dry

OUTSTANDING experience with this company. In this day of zero customer service, the counter agent was extremely pleasant and very professional. She treated me as if I was the companies most important customer. I will definitely rent from this company again.

LynnoRyan Benavente

Michelle was great and made our experience smooth and easy. She was clear with directions and instructions. She was also funny and down to earth. Aloha!!

Cathy Daniels

Easy to rent.

ANAY DAREKAR

Great staff and very helpful staff . Car was okay okay . Otherwise it’s a five star rental location . We rented Hyundai Elantra . Good car with great mileage.

Elizabeth Bradt

They are horrible.Charged me 84 dollars for 2-3 gallons of gasoline. I had used only about 2 gallons.Very hard to find return in Boston. In the back end of nowhere.

Tibor Bátki

It was a great experience renting a car from Advantage. The staff is nice and very helpful. Made the whole experience nice and easy.

Sherry Al-Mufti

Absolutely the worst car rental experience of my life. The worst service ever. I waited in line for an agent for well over an hour. The agents were taking a ridiculously long time with each customer - as much as 20 or more minutes with some customers. When it was finally my turn I quickly saw that the problem was very poor tracking of the available cars, and possibly just not enough cars. The person before me had reserved an SUV, and was told there were no SUV's available. He was told to go stand to the side and the manager would come "work something out" with him. Finally, I was told my car was upstairs in stall 21, but when I got upstairs stall 21 was empty. I had to track down the one employee they had up there trying to do everything. He finally found my car in a different location. I felt sorry for the three employees I saw working that night. It looked clear to me that Advantage was keeping their costs low by not hiring enough employees to provide decent service, and that they were probably keep inventory too low as well. I'll be staying as far as I can from this company. Just not worth the small amount of money saved

Charles Hall

This review is for all the rent a car agencies in Las Vegas. They are just to pushy and aggressive trying to increase their commission by selling insurance you dont want or need. I hate renting a car because of that, but what are you to do, we need a car. Just gotta put up with their sh#t. Plus on the website they let you choose which vehicle you want but when you get here they tell you this is what we have, (which is not what you reserved) and basically take it or leave it attitude.WTF

Mayela Sanchez

I called because there was an issue with my car rental. Needless to say, I was charged $40.00 per day extra for a a milage package even though it did say I had unlimited miles when I rented the car but since I did not have another option, I agreed. But on top of that the company charged me an extra day, when I explained to the guy on the 1-800 number that I was given an extra hour because there was an issue when I picked up he ignored that and said that I had gone over the time. I asked to be transferred to the airport location since that is where I rented the car. He said they did not have a number for that location, when I asked for his name and location he said his name was David and he was located in Guatemala. I then asked to speak to someone in the U. S. and he said that there were no offices in the U.S. Maybe that is why the customer service is horrible. I travel a lot and I always rent from Enterprise and never had an issue, unfortunately they were out of vehicles and I happened to rent from Advantage but I will never rent from them again and I will make everyone I know hears of my experience.

Joshua Mitchell

Idiots

Stan Loring

Excellent service again at this location. Always a pleasure with all of the agents!

Ivan Rivera

I've rented here twice and have not had issues. The first time I rented, I got a relatively new car (14k on the ODO) with just minor scratches. The second time I got one with some miles (31k on the ODO) and some dings around the car. Both times the guy at the counter had been cool and not pushy with add-ons. I will pickup another car from them today.

greg mccoy

Excellent service. I arrived later than expected and the customer service agent was still in good spirits. She explained every requirement in detail. All costs were explained so there will he no suprises.

alfred Hitchcock

Slot of hidden charges was quoted and billed about $200 when got car was supposed to be Cadillac ended up being Kia soul and final cost about $210 false advertising. Picked up rental about midnight so they had me with no option s

Eli Candelaria

Unpleasant transaction with desk worker.

kishore babu

I had two worst experiences from Advantage rental car service . I had a pretty bad situation twice in last 2 months. I never purchase fuel option and hence ended up returning with full gas. The agents at the return facility says that I am all good to go and I was shocked after I saw invoice . First time they charged $10 extra and second time $112 extra. This is totally worst and Advantage is not even close to other Rental car services and very poor customer service and their Claim process is worst. I will never ever get a rental car from Advantage or EZ car.

Emiel Vanderwel

Good service here!

NL Republic

Fast, efficient and great prices. On our way in minutes.

Michelle Tracy

Horrible experience. Reserved car over a week ago, arrived at airport to be told there are no cars available for my reservation. Asked for a manager for a solution and I was given a flyer with 800 number to call corporate office. Called number and they said deal with manager at the airport location. The guy at the airport booth said there is no manager. Stop the lies, take care of your customers Advantage! Was also told by both people in person and on phone “not my problem”.

James Byers

Great experience at the Gillespie Street, Car rental centre. Centrally situated in the the foyer. Experience staff too approx 10 minutes to clear the paperwork. Cars Re situated neRvy on the basement is el. Large choice of quality cars. Will definitely hire from Advantage next time I am in Vegas.

Jimmy Edwards

I wish I could have had a vehicle other than a Hyundai Elantra. Becuase I am over 6 feet tall, it was hard to get in and out of the car without bumping my head.

RAUL C

were overbooked and waited 50 minutes before we got our car . some of employees are not very professional in dealing with situations as such.

Kayla DiMarco

Horrible. To pick up and return will each take at least an hour. At least.

Sharon Marchiol

My car was fine however when returning the car the line was 7 cars deep with only one attendant on duty and his phone wasn’t working efficiently so he had to keep redoing the car checkout. I finally said I have to go after waiting 15 minutes I felt sorry for the attendant. They should have enough employees to help. I asked for the manager on duty but the counter people didn’t know where he was

Tony Baker

Our arrival at the rental desk was met with smile and pleasant greeting. I was asked for my surname within seconds the details were confirmed. I handed over my driving licence and a credit card and within a few minutes was handed them back with the relevant paperwork for my vehicle, which was in fact upgraded. I was advised where to collect the vehicle from and did so. Not sure how long it took but it was not long at all. Very pleased.

Dawn Janes-Bartley

Super easy picking up and checking out. No high pressure tactics on the add-on optional coverages that I already knew I did not need. I saved even more by joining the Advantage rewards program including a free day for my first rental. I do not generally expect anything positive from a car rental experience. Usually it is neutral or negative. But this rental was easy, I actually did save on my 1st rental after signing up for the rewards program (versus the fake savings from other providers) and the total experience was easy and simple. I took the time to post the review because it stands out for me in my car rental experiences.

Calvin Jenkins

Great service and customer commitment. After my flight arrived later than expected, I appreciate the professionalism of the Advantage Rental Car agent (Elizabeth) in ensuring that I had what I needed. Great dedication to their customers!

jorge de sousa

Pleasant experience, not pushy in selling upgrades.

Sherri Rose

Return process is simply driving the car in and parking it, then off to catch your shuttle. Finding the car is a little tricky. They need signs/arrows pointing to the parking garage so weary travelers aren't wandering around trying to figure out how to find it.

Wilson Brothers

wonderful car - great agents - best price

Kappahrt 13

If negative one was an option this company would gain that rating. Rented a compact car and when I arrived they gave me a minivan and stated it was an upgrade, what it was is they took on business they could not support. When I questioned why I could not have a compact car as there were several on the lot I was told by the manager that those where for other customers who reserved them, now I had to ask then how did you decide who would get your great upgrade or the compact car. Some may say this is not a problem except I was the only person renting, gas usage is greater if you don't have sufficient vehicles than don't make up rules, just tell your customers so they can go elsewhere, instead of trying to get the dollar.

Laura Ohlandt

Awesome experience and great price!

Tom Gosnell

Rented a full-size car to drive to Palm Springs at the end of June 2019. Very nice staff, very clean and nice car. Was given a VW Passat Turbo Diesel. Very happy with the no-BS car pickup (I'm used to having to deny things I don't need every time I rent a car). Wife and I don't need additional coverage/etc and the salesman understood straight away. Care drove great, was fun trying a newer diesel car. Will absolutely rent from Advantage again.

Valentin Arzola

Rented a car online with unlimited miles reservation documents on hand. I get to the desk all of a sudden unlimited miles costs an additional $40 per day. Never again.

Karen Maynard

Cars hard to find in garage lack of signage, no workers to help. Car was never cleaned inside or out. Got to gate and gas at 1/8 tank in Boston. Hope I don't get charged last tolls from past customer as Ipass was still open.

Abraham Florez

Quick and friendly service. Car was in great condition. Will use this rental again.

Kimberly Jones

Clean nice vehicle. Very nice employees. Great customer service. Be patient. Lines can be long. Only 2 agents on duty to serve plane loads of people.

Matt Beecroft

The check in experience was great. Coming off a cross country flight with three small kids, we were exhausted and the kids were running on fumes. Our experience at the check in counter couldn't have been better. It was smooth, pleasant, and almost effortless. The staff member who helped us check in was engaging and friendly and sympathetic to the three wild children with us. Thanks!

Sharon Akana

Simple convenient right there on the property of orleans..friendly fast quick and easy being a return customer for at least five years! Aloha ..akana/kapolei..oahu.

Kim Clyde

Great experience all around, short lines and in and out quick. Thanks !