We have the information of people like you who use the products and services of BWI Marshall Airport Rental Car Facility (Rent Cars) in Maryland.
As of day this business gets a score of 4.1 over 5 and the score has been calculated on 1388 reviews.
You must have seen that the average of ratings that it reaches is really good, and it's based on a very high number of reviews, so we may think that the evaluation is very credible. If people have bothered to evaluate when they've done well with the business, it works.
You know that we do not usually bother to give feddbacks when they are good and we usually do it only if we have had a problem or issue...
This Rent Cars corresponds to the category of Car rental agency.
Service here at least for Alamo is always fast. The connection between the rental facility and the terminal takes less than 10 min. To me flying into DC this is just as good as Dulles if not better.
Budget rental car counter and return people have ZERO customer service skills! Awful experience both getting and returning car. Had to buy my own windshield wiper fluid as well bc it was empty
GREAT. issue to get to and easy to return. Had a bus to take you to terminal at airport. Great arrangement. Nice cars to choose from.
It's very convenient and comfortable
The assistant was right there waiting for me. Quick and painless.
Horrible (Avis) service. Picked up car just after midnight and as Avis preferred, went to get my car. All exits closed and blocked by parked cars. Took an hour to get out after Budget employee opened one exit booth. After returning car and a week later, still no receipt. Turns out they have / had NO record of me ever having the car or a rental agreement for 13 days. Case file is opened and no response still from Avis....
All major rental agencies centrally located in massive garage facility. One bus to the facility instead of locating several agency buses. Great idea.
They are always very courteous but they have 8 computers to check people in and they never have more than one or two people working. So you wait and wait.
Odd location. No overnight parking if you rent a car. Very limited luxury car availability
Facility a good distance from the terminals. Shuttle bus was packed. Make sure you allow enough time when returning your car to catch your flight.
Only rent from Hertz - all others have very long lines. Hertz is fast and you are out of there in 10 min. Make the reservation online to help speed things
Used Hertz Rental Car. No long lines and the staff were very helpful. Obtained rental care in a timely manner.
Turns out there's a hidden 150 dollar fee that was never mentioned for not returning the vehicle in the state you got it from. We received the car in Jersey and returned it in Maryland where we live and were surprised by the return fee.
We'll run. Bus driver was excellent. Very helpful.
Long like and the workers were slow. It took me 30 minutes just to get to the front and that was with 4-6 people working the front desk. The front desk people were nice and helpful though.
Have plenty of options when it comes to the selection of car rental agencies. Very easy to find and the process of driving threw is very fast compared to other airports with long lines
The BWI Rental Car Facility is about average for similar facilities shared by all of the major companies. A positive is that the shared shuttles are frequent. A negative is that the are often packed to capacity. Although the signage that directs you to the facility is adequate, it is still a long way to the airport.
I love that they have shuttles that come and get you, often, little waiting. Plus, if you forget to leave the keys, you can just leave it with the driver. It's sort of far from the airport, so hope your not in a rush. The service is nice, I went with National so I just went straight to my car.
Great staff very curious to out needs
These employees went above and beyond making sure we got what we needed. Alamo gets multiple thumbs up.
Easy, fast, always get good to great service. Very easy to pick up or drop.
Terrible location. Took us over an hour just to get from the airport to the facility. The people at avis took forever and dont even apologize for the wait. They were kn their phones joking around while there was a line of people. Recommend an easier process for people that prepay for everything.
Easy to rent, about 8 minutes from airport nice shuttle ride.
It is what it is. Just like any other rental car facility on the planet. Nohting bad happened, nothing good happened. Overall straightforward experience.
They were extremely nice, gave us an upgrade for free when we had 3 large adults and 2 toddlers with huge carseats.
Excellent rental & easiest return made possible ever. Will definitely use them again.
All around easy in and out facility. Very polite people.
Shuttle to and from airport, all rental companies under 1 roof, knowledgeable employees
Friendly staff. Usually very busy. I hope you make reservations well in advance
It was easy once the formalities were completed. You get to choose your car from the lot based on the style you chose.
The facility is great. The car rental cos- Budget- not so great. Line is waay too long. Not enough staff.
I was in an out with a rental at NextCar real quick. It was a fairly easy process. Staff was courteous and prompt.
This was the easiest pickup of a car that I have ever experienced. Got there at a good time only one customer in front of me. Charles processed me so fast and was extremely professional and courteous. I know from past rentals that these workers are stressed by customers. His smile meant a lot to me. I would use Thrifty again without hesitation. Thank you again Charles.
Guy at the counter was on his phone SMS didn't look up at us. Very short. Impersonal. Paid for standard SUV, but they tried to give us a small SUV. The guy that escorted us to our vehicle was really nice and helpful. He gave us a larger SUV and even helped us load our luggage.
The team at National Rental is awesome... from check-in, greeters, & the team that check in your car upon return... they're all very nice & professional.
They work fast and have great quality cars. Great facility
Fast friendly easy return. Gas stations are on the outer airport loop, but follow signs that will direct you to the return area. Pay attention to agency signs. Busses run every 5 mins to and from the terminal.
You can only tent from this location if you have a returning flight. Don't associate this place with the regular locations.
Using Avis Preferred, quick in and out, 8 minutes bus ride to terminal. Not bad
Nice setup, a little far from the terminal but at least we're not walking.
You get a good agent or a bad one. Car service roulette. This facility is not right next to the airport, so you will need to hop on a bus shuttle. The car rentals companies ..as far as I remember, are Avis, Budget, Hertz. There are a few others.
I love this car rental facility. It's easy in, easy out. There's always shuttles available without waiting. I had to drop off my car today before a agent was there and I still had a email receipt by 615 am. The prices are reasonable and generally speaking, the staff is friendly.
Quick, friendly service. Agent even helped get our extra bags to the shuttle stop! Shuttle driver generously helped load/unload the bags.
Quick transportation from airport baggage claim area, about five minutes away and the facility was nicely arranged with all the major rental agencies
The inside of the facility is nice and modern. Good variety of rental companies. Once you get to the parking lot it is difficult to find the rows your vehicle is on because they are not organized in a logical way (for example a to z). Drop off was easy to find where we needed to go.
I like the fact you can just drop car off & leave instead of waiting for attend to check car in & you dont miss your flight
Hertz had us trapped in their rental facility with no way to exit for over 30 minutes after we "chose" the only car available to us. They did a horrible job communicating with the cars in line and everyone was frustrated.
Service was very simple. I used the self check in kiosk and and when I went out to pick up the guy pointed me towards what I paid for. Incredibly quick and easy. Turn in was just as easy. That's alamo.
Well organized. Avis counter understaffed. Bumpy ride to and from airport, hold on for life. Bus schedule seems good, minimal wait.
It took 1hr 20 mins to get a car. It was only 3 people working and they moved with no since of urgency. Once we got our contract finished... no one told us where to go to get our car, so we roamed around aimlessly until an Hertz guy assisted us. Finally, we located the car but no key!!!!!! 30 more mins and a associated assisted us in finding the key. The car was filthy.... we had to go vacuum and clean it ourselves. I will NEVER rent from Budget at BWI again!
Fast check out. Easy bus to terminal.
I always rent my cars from there. Convenient
Facility is nice. Some of the car rental places, well thats another story.
Great service and great car options. Need to get there by shuttle bus if you are coming from the BWI airport though
Budget car rentals are a nightmare. National car rentals are expensive but their customer service is exceptional.
Hertz is great, get a gold membership, its worth it!! Long shuttle ride, shuttles cater to all rental co. Shuttle was very crowded.need a lcd display with info. No one on shuttle knew where to get off or where we are at.
The rental car facility is located 15 minute drive from the airport. This adds extra time to pick up and return the car. Although the shuttle runs every 15min, it adds time to your travel plans. The rental cars are stored in a covered garage area which is good when the weather is bad. It's just getting your luggage in and out of the rental car building can be a hassle
Be prepared for a 15 minute wait and ride from the rental facility to the terminal.
Very organized, used Alamo. Nick was the best. Quick and helpful!
The staff at dollar car rental was quick and efficient. They were also pleasant to work with.
Budget had long line and not enough help. Other vendors had no lines. While it's great that business is good for Budget, they need to understand staffing issues needed to make customers happy.
Smooth and simple. Just get in the assigned car, show your license at the exit. Car in great condition and friendly desk agents greeted me as I walked by.
They were super easy to work with and to find. The shuttles were quick and clearly labeled. All the people working there were nice and helpful. I rented through National, and got this nice, clean car. Worked great!
Rental car facility is nice some of the suppliers not so much.
Hertz clerk stranded me and reply was I can not help you! Some customer service attitude. I had reserved car online, they could not accept Mastercard chip payment, my Chase account flagged attempt to pay as possible fraud activity. after I cleared transaction with bank Hertz "Customet service rep advised me that they require 24hr wait to use my card. Svc rep's attitude was deplorable...Enterprise had me in car 15 mins later. The rep should find another field of work!!
Easy shuttle system. Plenty of room. The facility is clean and easy to navigate
45 min wait in line, fast break member. Got my car was really nice, epass was not in car, had to start all over, new car looked like 4 levels downgrade.
Quite a distance from the airport. We got rental bus pretty soon at 11:30pm. Facility is very clean. No lines except budget.
I had a rougher experience, but it may have been an outlier of having to wait 30 minutes extra for a car to arrive. It appeared to be related to other drivers dropping off cars later than they were supposed to, but other than that it was a solid experience.
General area was clean & well lit. Restrooms were properly stocked & clean. Staff were friendly & professional, but did seem eager to upsell the reservation. It's understandable, just tiring at the end of the day.
A few more exterior signs would be nice for those arriving at night like us! We had BUDGET but the LONG LINES were ridiculous--esp. at 10 pm!! We SWITCHED to HERTZ bc we could get an SUV there for only $7 more!
Great Customer service, easy and great price. I always use it when traveling to Baltimore. 5 stars
Fast and convenient. I could not ask for better quick service. Although things started off a little Rocky as three agents were tending to a single customer when I got on the service line it took one agent 5 mins to get to his station to service me after I made a remark are there anyone else to help me in the back. Hence the reason for the subtracted start.
Easy in and easy out, at least at Budget. The shuttle is quick (about 8 minutes from the airport to the facility and vice versa) but you may have to wait a bit as the bus can fill quickly during busy times. In my experience Google Maps will not leas you to the rental car return - follow the signs and they'll get you there.
Great employees at the Budget car counter. I've been assisted in the past by Amir who was very knowledgeable and efficient! Always an asset in today's society. There were at least 15 people in line when I arrived and never failing Budget had my Fastbreak rental ready. Nice to be able to bypass the line, grab a vehicle, and be on my way. Thank you Budget and thank you BWI Budget staff you're great!
Very nice people and kiosk make everything faster
The faculty was above average. The only problem I had with Hertz is, when I added another driver. That became an hour long revise in the documents that where previously written.
Great facility except it may as well be in a different state. Such a long bus ride from the airport with a ton of turns.
I gave it five stars as it ran so smoothly. The girls in the bays might want practice their people skills a little though!
It is quick and easy. The shuttle service is right on time too. Everything went smooth for me
Quick n efficient as always. Especially in conjunction with National car rental (got a reservation) just keep going to choose your car--no counter no agents just roll...
It might as well be in a different state from the terminal, along some improbable secondary roads with lots of long lights and left turns (and completely devoid of gas stations). For planning purposes, even after you’ve found it, allow at least 30 minutes to get between the rental car facility and the terminal PLUS however long it takes you to turn in your rental car. 15 minutes for the drive and 10-15 minutes for the bus to arrive, and for arrivals, don’t count on boarding the first bus to arrive, because in busy periods, you’ll be waiting for the second or third bus. Frankly, from a “how much time does it take” perspective, it’s the worst rental car facility this side of MIA. There are flights out of BIA where the flight time is less than the time it takes to turn in a rental car. I hate it. Modern American airport planning seems to favor putting consolidated rental car facilities as far away from the actual airport terminal as possible and then run the absolute minimum number of buses to them. BIA was a pioneer in this foolishness. Shun these evil evil fools.
Fast service at Dollar rental car. You must take a bus from the airport. All rental cars are at one location.
It was quite the trek from the airport itself, which was a bit inconvenient if you’re in a rush. Set aside at least an hour. The staff for Hertz, however, was very nice and accommodating to get us on our way quickly
Love Dollar Rental very fast rental process..Mikel is an exceptional.and professional person who provide me a car
Did not have cars available when we arrived even though we had reservations. Had to wait half an hour for someone to return a car. Having all rental companies in the same place may not be a bad idea but using one big bus to pick up and deliver all the customers is. Had to wait too long for the bus both coming and going. The bus was packed to the rim both times. Have to plan to arrive extra early at this place in order to assure you don't miss your flight. Car worked fine. Delivery was quick and easy.
Quick pick up by the bus service. Line at the car rental for pick up of car won't pretty quick. Return was a breeze. Only complaint would be the attendant directing us was a bit short in her directions of how to pick a car....little rude.
We waited 30mins at BWI for the shuttle, then it took us another 30-45 mins to get our rental from Hertz. There were only two employees at the counter, one helping to vehicles, and two open exits. The whole venture from waiting for our shuttle to leaving the lot took nearly 90mins, all their kiosks were down.
Fast efficient return of rental car. Reasonably quick return to airport.
this is a place where you pick up and return rental cars, it does this well. the shuttle between here and the airport runs regularly and doesn't delay you much. i like that they have seating and a spacious lobby where you can drop your tired family, conduct your business, and get on your way.
Had to ride a bus to get to the car rental, over all good experience
I'll never rent from Payless again. They didn't have the vehicle I reserved and the one that I did get had worn out tires and a slow leak.
For an airport rental car facility this place is pretty darn good. It's close to the airport by shuttle bus, always super clean, and its easy to get in and out of. Many of there at other airports can be extremely confusing to find when returning your car but that's not the case here.
I use Enterprise. I don’t have any problem with the rental car companies themselves. My problem is the distance from the airport. It’s a 20 minute bus ride minimum. Brutal if you’ve been traveling all day or if you’re trying to time your commute. Might as well Uber or Lyft to a rental car facility near wherever you’re staying.
I love the fact that I was able to rent a car when I got down to Baltimore but it was difficult when I went to turn the car in no one can tell me how to get back to the Payless car rental place I drove around for 30 minutes trying to find the Payless car rental place nobody seems to know how to get there and needs to be better directions to the garage and to find it on time I am missing my plane
Great facility. Bathrooms available. Everything was clean and easy to find
Friendly, pleasant, quick and I would recommend. Forgot to mention awesome pricing.
I like this facility as the shuttles are quick and the parking structure makes sence... one of the best in this capacity. We were there for Next Car and they were nice, if not a bit slow due to only 1 clerk.
Nice place. Keep nice cars on its facility.
Quick and easy access for pick up and drop off. One of the best airports for fast in and out service.
Well run, clean facility, but a good 10 minutes from the airport by shuttle bus. Be sure to add some additional time!
Disappointed that this rental facility.. cant rent car by useing there computer. My family had to use phone internet to rent. They where only takeing reservations only. (Enterprise) Uber your the best.
Very easy to pick up and return a car. This facility is several miles from the airport, though, so allow 20 to 30 minutes to park and wait for shuttle.
In the middle of nowhere. Great selection and easy to get in and out ..... once you ever find the places and get there.
The facility was great but Payless car rental was a disapointment and very frustrating to deal with.
These guys have a huge facility, but are usually very efficient at getting you in and out.
Used Alamo! Very professional staff, reasonable rates, easy process to get underway!
No issues. Fast and easy. National rental car staff provided A+ customer service
Very very good Car rental facility
It's a bit of a travel from the airport and service could be quicker
They're rude people behind the counter at check in especially Andre.people very nice when we got the keys and the car in the parking garage super nice
The staff is very helpful at the desk when picking up your car. I would've given them 5 stars, but the location is too far from the airport.
this is a great facility... high capacity 24/7 buses make quick work to/from terminals
Picking up the car took 1 hour and 50 minutes. It wasn't even the car we were to get. Returning the car was much easier. So bring your lunch when your waiting to get your rental.
We reserved our rental car weeks ago through Payless car rental. When we arrived reservation in hand we were told they were out of cars. Unbelievable!! No apologies no assistance finding a new car no vouchers. Payless car rental should go under like the shoe company. Poor ratings from us.
No issues...downside is the long shuttle to the terminal so plan for it
Quality and service depends on which company you work with. Facility itself is not bad at all.
The facility is fine, but having to ride a bus for 10+ minutes on roads carrying airport bound tragic is just silly. If you're going to put the rental car facility beyond walking distance, there should be a train or at least dedicated shuttle lanes.
The rental car shuttle service needs to be revamped. I'm not an impatient person but to get on the shuttle is utter chaos. The bus drivers do not park in the same point. My family and I had to wait until the 4th bus because there was no consistency as to where the bus would park. There are no barriers for lines so patrons board the bus like a horde. Plus the bus drivers anrily voice their displeasure to the patrons, when the horde of patrons pack the bus causing the door not to close. Please fix this.
It's off the airport but the free shuttle to get there is nice and all rental car companies are there.
Very professional quick service juat pay for your car choose which one you like and you are out!
I usually am in and out within five minutes. I usually go to Enterprise. A car has always been available even on holidays.
Great friendly staff easy check in and drop off.
Nice variety of providers with no real wait.
I use Hertz and have yet to be disappointed. This time there was an issue with the board but that was ok. I am a gold member so it's in and out. Won't rent from anywhere else. The place itself is nice and clean and I love that.
I try to not leave bad reviews. I understand everyone has their bad days. That said this wasn't a bad day, this was a place not able or willing, I think a little bit of both, to help a customer. A bag was left at the airport in Chattanooga. My credit card was in it. I had everything else. My license, other bank cards, cash. But because that one credit card was lost at the airport they would not let me pick up a car I had already paid for. I waited over 4 hours for a solution to a problem that seems awfully minor to me. I recommend using a different company to rent cars. The staff here is unable and unwilling to help of something goes wrong.
Close to the airport, great selection of cars. The staffing of each desk needs to be increased for the flight demands.
Your average big city airport.
Thrifty is not open 24 hours as stated with Google. It’s 5:45 am and no one is here
Clean facility, well laid out and helpful staff
The Car Rental Facility and the Shuttle Bus Deserve 5 Stars, the service was Great and Efficient......but, I was Extremely Frustrated in the Baggage Claim- Ground Transportation Area of BWI Looking for Where you go for the Rental Cars. Lots of Signs for other Forms of Transportation, Trains, Shuttles, Taxis..... Nothing about Rental Cars or a Shuttle to the Rental car Facility. Once you Walk outside and Wander around you will find a Shuttle Stop Marker for the Rental car Facility. BWI Management needs to take a look at the Signage in the Bag claim Area and act as a Arriving Passenger that does Not know where to go...Make it Easy Not a Mystery
It was great the even have a shuttle that takes you to the Airport.
We picked up the car from Next Car & are on our way, realized the gas is almost on E?? Trying to call them now to let them know!! Young man who waited on us was super nice!
Easy to Maneuver facility. Gets you in and out. Utilized PAYLESS RENTAL CAR SERVICES and is very happy about the high quality service I received from a guy named TAYLOR who works for PAYLESS Rentals at the facility late night. He remember names and was very patient. Keep up the good work TAYLOR.
I was ultimately able to get a car from Avis, but it took some time (despite having a confirmed reservation). Not the quickest rental location.
Thank you for not letting no one steal my coaches money and life pouch / wallet he accident left rushing out of your place tryna get home on time thanks you very much appreciated BWI Rental Car Family n faculty staff etc. Godbless One love and Peace
Great layout which provodes efficient entering and exiting of the lot.
Nice facility but it feels like it's 3 hours from the airport! Leave extra time.
It's clean. Spacious. But too far from the airport....
Good central rental facility. Clean and bright and easy to get around
Great facility but it is kind of a long travel time. I am Executive level renter at National and signage helped point me on the right direction. I walked out to the lot, chose my vehicle and was quickly on my way. The shuttle bus driver was awesome. He used his personality to make the ride fun.
This is iffy. Sometimes I get great service and sometimes I don't. The cars can be interesting. I have received damaged cars and have to make the attendant when exiting mark it down. This was at Avis.
Free shuttle from the airport (bwi) to the building which houses all the car rental agencies.
All the main rental car companies in one location. The shuttle picks you up SNF takes you to the airport. Very convenient.
Returning car experience is good. Fast service.
Mother was on her death bed. Pre rented the vehicle and when i got there they would not rent it to me. I prepaid and was set, so i thought. After an hour raising hell and talking to corporate they dont take debit cards. They neglected to tell me that. Gave them a visa card and got the car. Why did they not say something!! Thank god i got to see my mom and say my goodbyes. She didnt make it through surgery. The girl that was at the rental desk could care less about my emergency. Was no help. Simple three words, no debit cards, would have save me the frustration and anger trying to get to my mom. Had i missed saying goodbye.......
Very professional n warm for visitors n all
This is a nice facility and the shuttle buses operate frequently, so the off site location is not too inconvenient. My biggest complaint is that it seems they purposely built it where it is nowhere close to a gas station. So if you are returning a car here, I recommend Royal Farms gas station off if Nursery Rd.
Like the ease of renting. Best was wonderful with helping us find the best fit for us!
Hertz has fast, easy and reliable service. So easy and convenient!
I use Budget's FastBreak option and everything worked quick and efficient.
For those of u who expect the facilities to be in the airport u ll be disappointed. It’s about 10 minute drive from the airport bright side is they have a shuttle from airport to the rental facility. The services were pretty fast and the entire place is well organized.
Great facility, but too far from the airport and a bus is required. I often travel with a Pelican Case or two of video production gear in addition to regular luggage, hauling everything on and off a super crowded bus is painful. On my last trip through there yesterday, it seems that they were down a bus or two as the shuttle was packed like a subway car in Japan.
It needs better lighting... so dark in the I couldn't see well enough to do my inspection before taking the car.
Nice place to travel toward. The rentals are a little bit from the airport, staff at Avis were friendly loved our Kia Soul.Thanks Darrell
Rental car return was fine. Shuttle ride to terminal was downright rash/ almost had a crash. Give yourself 30+ mins extra esp. If you have bags to check. Delta is 4th stop. SWA is 1st stop.
This rental car facility is located in a very convenient spot for drop off and pickup. Every time I come to this location it is always clean and presentable. I have used the restrooms here and they are always clean and without any mechanical issues or bad smell.
Well organized with continuous bus service back to the terminal