Reviews of Lexus of Shreveport Bossier City (Rent Cars)

Derrick Thomas

Richard Beaner was far from pleasant and would not give me the information I wanted on leasing a GX460. Flat out told me no. I was beyond shocked.

Valerie Price

Salesperson provided exceptional service.

Lori Pobst

It's a very nice Lexus dealership.

Tony Johnson

Nice cars... Free car wash for as long as you own the Lexus

Clinton Trncak

A very good dealership except have trouble getting Lexus service people to answer my phone call or return a call when i leave a message!!!!!

Maribel Dietz

I was stranded far from home and I received excellent service from Lexus of Shreveport and Bossier city. I also spent time at the dealership and saw how they treated their customers and it was great. I highly recommend this dealership both for service and sales. Great place and honest, wonderful people.

Lin Reynolds

Worst experience ever dealing with service department. I’ve never in my life given anyone a review below 3 stars - but they certainly deserve the 1 star. I tell everyone to go to Dallas!

Elizabeth Baumgardner

Lexus of Shreveport/Bossier will take really good care of you. Highly recommend going and seeing Casey if interested in a vehicle- he’s helped myself and my mom out twice each!

Sarah Yi

Great service. Very friendly and fast.

john tiller

Great buying experience

Jay Atherton

Great service

Too Wild

High pressure sales. Be prepared not to cave in or act excited over their vehicles or you will not get a deal.

alexis morris

Great service

Shawn Smith

Service dept had me in and out quickly with a loaner. when i came back same thing. get there early you get a better selection of loaner cars.

Gail Kadar

Everything was on time. Service manager Kim arranged a courtesy car. In addition, Kim made sure my car was ready at end of day when I requested it. My car sparkled when I picked it up. Great service from Kim and staff.

Eric Sorensen

Knowledgeable people. Great vehicles. Priced a bit high for used vehicles, though.

Margaret Lyons

This place is friendly & has great service. I’ll be purchasing my 2nd auto from here.

Rebecca Gipson

Great customer service

ranger dee

Excellent service

Judy Humble

I wanted to buy or lease a RX350. They would not give me a price, nor would they give an amount that my car is worth. I felt like I needed a shower when I left there. It was the worst buying experience I have ever had.

Kevin Cook

A few months ago, I took my Lexus in to be serviced for a airbag recall. Never brought my Lexus to the dealership before. And from previous experiences with other luxury, and non-luxury vehicles it has been a place for me to avoid. I showed up in my work clothes (I work in construction) so I had traces of mud and grease on me and I fully expected to be ignored until I either said something or I was the only person left that wasn't helped yet. That was NOT the case. I was immediately greeted and my car was whisked away. The staff, by far... BY FAR, the best at the customer service game! After a very short wait to see the service rep (sorry I forgot your name sir) I got my is250 loaner car in seconds and I was outta there. The happiest I have ever been leaving any dealership. They did not upsell me on a single thing, the lobby was indeed full of complimentary refreshments, and was neat, clean and not cheaply furnished. I have to say, before I walked into Shreveport Lexus, I had not seriously considered buying another Lexus. And no company, selling any product or service to me has ever convinced me to spend my money solely on my customer service experience. That is, until I experienced Lexus of Shreveport. Please, if you are considering a Lexus as your next car, do it. For a luxury brand, they have the best reliability, lowest cost of ownership, highest resale value and in my opinion and experience, the BEST customer service. Thank you Lexus of Shreveport!

Loretta Burns

Great customer service.

Steven Shoup

First few times where Pleasant. Showed up unexpected with question about defect on my Lexus rims. GUY tells me looks someone put some chemical on it. No its a defect in workmanship. He didn't care I wasn't there to fork over money. Customer Service. Expensive Service Costs. Lexus Cars are Luxury so treat your customers like it. Going back to American halfway made vehicle.

troy keith

Best service and sales in town!

Kevin Bradley

Overpriced. And poor customer service. Half the time I call no one answers.

Matt Wheeler

Sales is great. Thanks Kyle.

reuben crisp

Bad service and employee are very discriminate. 9nly wait on people they want too. I waited 20 minutes and they never would wait on me. Never said hello and anything

Ronnie Rhodes

Extremely helpful workers

KERESTIN JAmerson

Great service

benpritchard10 .

Lexus is the bestus

Nelda Malone

Very helpful

James Powell

Wonderful people with great service....would not go anywhere else to buy or service my vehicle!!

Supervette

Confused

Mary Fleniken

Great service!!! Kim is super!!

Paula Lyons

Great service center!

Herman Johnson

When your loaner car is just as great as your's

Charles Bell

After dealing with these people for 10+ years, I can say they are attentive, helpful, and always place the customer first. I recommend them with no reservations. My wife and I have leased and bought from them and and my daughter recently purchased a used Lexus. They are excellent.

L Flores

Worst service manager ever in Gary Young - condescending, rude and gruff and very unprofessional. You would expect better from a luxury car company... Look for Kim Navalance if you need to be treated well for service or pray that Cathy McCoy is back at the service department.

Carol Walker

Great service. Staff attentive and courteous. They were so busy, we had to wait an extended period for repairs. But the repairs were well done, so no further problems.

Mike

Bought my wife's Lexus in 2013. Have not had one problem and the service department is A-1. You can bring your car in during normal business hours and get it washed for free.

Hope Meeks

Great service!

Demetric Allen

I received great customer service from Nick

ME D

Great service; found them to be thorough, honest and ethical.

Douglas Thompson

Awsome service crew there

Anuj Bhatt

Best dealership with best service and great prices!

Shelia Irving

This place was amazing, everybody was so nice here. They treated us the way that they would want to be treated! I've never experienced service like this, everyone was so nice, and very organized! Soon as we got there Kim made us feel at home, gave us a car to drive while they were servicing our car. Overall from the time we got there till we left, we were very satisfied! Thank you so much!!!

Sergii Atroshchenko

I like this dealer

Alice Ducote

Excels at customer service and satisfaction!

C Moffett

I've visited this dealership since 2006 and every single time my experience is first class! The staff is friendly and professional. The service team is the best around!

Larry POLK

Gary in service is the best

Don Dartez

Live in Baton Rouge purchased at Bossier Lexus because their price was the best. Tommy Harvey and his team are awesome. This was the smoothest and they are wonderful people. They made buying a new vehicle a great experience. No hassle and no pressure just a wonderful experience.

Stacey Virgina

Did not get more information after repeat emails. Knowing that I’m an ex Lexus owner felt like that they aren’t interested I’ll gladly take my money and business somewhere else where they respect a customer and their relationship

B

Lexus In Bossier is an excellent place to buy a vehicle. I bought my Lexus from Adam and couldn’t be more pleased!!! Kim in service is fantastic as well as Lance in parts. They are all very helpful and striving to do their best! A great place to purchase and maintain your vehicle!!! Beth Ann Dollar

T Briggs

Awesome Service

Shonda

Great service

Jackie Williams SR

It was very exciting to mingle with the salesman

Bobby Voss

Wow! First time buying from Lexus and the sales guy Casey is awesome! He was patient, knowledgeable and answered all of our questions with the purchase of our new car. We love our new car, go see Casey at Lexus of Bossier in Shreveport!

Morgan Watkins

Damaged my car, charged me a fortune, and refused to fix the damaged caused by thrm.

Jeannie Tinker

Lexus of Shreveport Bossier has the best service department I have ever visited. Kim and staff take amazing care of my car and me, every time. I highly recommend this dealership!

Carlos Renfroe

Upscale with top notch service

Brian Salgado

I was the first one in line I got to the dealership before anyone else but yet Gary young told me I have somebody else waiting I was clearly here before anyone else.

Carrie

Absolutely LOVE this place... The Sales Team is very professional and they make your Lexus experiences the best. John our sale person was The BEST !! Thank YOU John for making my 1st Lexus purchase so amazing. We LOVE our RX 350 ! I would Highly Recommend Lexus Of Shreveport Bossier City to all our friends.