Reviews of Bergeron Volvo Cars (Rent Cars)

Charles Conti

Had never owned a valvo before. negotiated the deal via the Internet. Concluded it in person very quickly and professionally. Satisfied so far!

Gianluca Cocito

The dealership itself is fine, my family has purchased a few vehicles through Bergeron. However, the service department is god awful. Avoid the striking incompetence and drive to All Star Volvo in Baton Rouge for service. Let me see if I can make this clear: I would rather drive my car inflamed, with 4 flat tires and with no brakes than be subjected to the uncertainty of the "mechanics" or the frazzled service adviser who seemed to be on the verge of a nervous breakdown. Never again.

beckmanmd .

Wonderful group of people who work at Bergeron Volvo! This dealership treats you with respect and the process was truly fun for the first time! Thank you Bill Thomas , Billy Thomas , Alexis, and the receptionist for making me feel comfortable and for creating an atmosphere of trust! Love love love my new 2020 Volvo XC40! Driving this car home was simply awesome! Above all I wanted a safe car with good mileage that looks pretty sharp. This car is my favorite and I’ve driven many different luxury models throughout my career! 5 Stars isn’t enough - worth driving out of state to do some dealing in beloved NO!

Darlene Williams

Wow!!!, I had such a promising experience at Bergeron Volvo in Metairie, Louisiana. Salesman Mario was very friendly, patient, caring and motivated in helping me in choosing my new car. In the service department representative Westley always greeted me with a smile, he went above and beyond to help me in taking care of my car service needs. In management Mr. Bill Thomas always returned my calls from my messages. Mr. Bill Thomas was always a good listener and he always helped me in every way possible to solve a situation I encountered. Overall everyone at Bergeron Volvo is just so nice and they are always willing to work with you in putting you in a new car for your budget. I highly recommend Bergeron Volvo to everyone, especially my friends and family. Thanks Darlene Williams

Trey Stolz

The entire experience could not have been better, as Sales Manager Mark LeBlanc went above and beyond in making sure we were happy with our purchase. Would absolutely buy from again.

David S

I brought my XC60 in to be serviced since it was showing on the dash that it is time for maintenance. We have a long drive in a couple of weeks so I wanted to get the vehicle ready. I packed up the kids and wife since we had to take 2 vehicles since they did not have a courtesy vehicle available. We drove from the Northshore at 6:00am because the tech on the phone said to be there for 7 am. We got there and they said they would get to the vehicle the next day. Today I get a phone call saying they will not work on my vehicle because they "don't have the time for the hassle of tracing down the issues"! They are short mechanics and "they don't grow on trees"! Seriously? So I ask about the airbag issue and he says that the airbag won't work if you get in a wreck that's all.... Unbelievable.

Chris Sims

This was my third visit. And not one sales person came out to see if my wife and I need any help. They all were just inside in the cool air I wonder if it had something to do with the way we look.

Danna Doucet

Treated me fairly and the sales staff (Mario and Scott) were extremely professional!

Jennifer Oradat

Service department is hit or miss. I had a leaking windshield that I needed to be replaced, so I called to set up an appointment for the windshield and a scheduled service. They promptly gave me one for the very next day. I was told to bring it in FIRST thing in the morning (7am) so they could get it taken care of right away. Upon arrival I was told that they subcontract out windshields to Safelite Autoglass, and that Safelite could not come out until later that afternoon or possibly the following day. I asked for a loaner so that I could go back to work. I was told that they do not have a courtesy car and that I could wait for my car in the lobby or have someone come and get me. Fortunately my wife was able to come and get me, though she was NOT happy about having to change her plans to accommodate. I never received a call Thursday night saying Safelite was unable to make it to the dealership to fix my windshield. Friday afternoon I received a call stating that my windshield was unfixable and needed to be replaced, and that it would be ready Monday afternoon. Monday afternoon comes and I receive another phone call saying that Safelite is unable to make it to the dealership, and that it will be Tuesday afternoon before my car is ready. When I arrived to pick up my car Tuesday afternoon, guess what was parked in the waiting area....a Bergeron Volvo courtesy car. As soon as I stepped in the garage to pick up my car a gentlemen immediately leads me (did not even try to engage in any conversation) into the service area to sign for my car. While I signed the paperwork, he left to retrieve my car. When he pulled up, he immediately handed me my key and ran way. No, sorry it took so long, nothing. They didn't even try to appease me with a complimentary car wash. I guess my point is don't tell me to come in for an appointment first thing in the morning unless you know all the services can be provided at that time. If they knew Safelite would be unable to come until later in the afternoon, tell me that upfront so I don't waste my time sitting in a lobby. What if I was a single parent and needed my car to transport my children. I would have been completely unable to transport my children to and from school, and everything in between.

barbara smith

We just purchased a Volvo XC60 2019...we visited a couple other dealers in other states and settled on Bergeron .Jamie Dempster was our salesman and he was very knowledgeable and was easy to work with...Very pleased with our Bergeron experience!!

Sean Flanery

Gave the service department two chances. It's worth the hour drive to All Star Volvo of Baton Rouge for excellent customer service, and I will continue to make the drive until their customer service and dealership policies resemble a luxury brand (like they are supposed to be).

Robert Johnson

Great service. Affordable

George Delpidio

Excellent experience at Bergeron Automotive for the purchase of my 2018 Ram 2500 Laramie Derek Sikes made the purchase smooth. Thanks again

Camille Pagan

Gia was awesome! Love my new XC60!!!

Greg Peace

Ryan Meyer was fantastic ! He was my salesman when I purchased my brand new Volvo S 60 4 door sedan. Very knowledgeable and helpful, but not pushy. He even helped me with some technology I didn't understand a week after the sale. I'm very pleased.

W Merritt

This review is for the Parts Dept. No employee was at the counter when I entered. I was told ‘I’ll be there in a minute’ from somewhere down the hall. Still waiting and another customer enters. Parts person finally arrived and proceeds to help the second customer. Meanwhile, I’m still waiting... parts person makes phone calls for this second customer. Visits their vehicle. Does paperwork. I’m still waiting. 12 minutes later I am done waiting and walk out. I spoke to Volvo Service Mgr SJ and related the above. I did not ask for anything, only that he address the customer service issue in the Parts Dept.

olcan moncayo

The best service, period.

Jennifer Stone

Having a service appointment means nothing. Been waiting two hours to have a key fob programmed because they didn’t have the second key when we bought the car. We were told they would mail us our tag since we lived out of town. They mailed us a post card to pick it up. Don’t tell customers you are going to do something when you have no intentions to honor your words. We planned on buying a second Volvo but after my treatment today I am rethinking that decision. I’m supposed to be happy that they are washing my car after I waited two hours for a service that should have been minutes.

Rebecca Schultz Lester

Gina is fantastic!!

Kevin Erwin

Overall a very good experience. This was my third Volvo purchased from Bergeron and always find sales staff to be low pressure, knowledgeable and professional. Bill was very helpful and was able to get a rebate for me after the sale. Lane followed up after the sale and promptly returned calls for any questions. The service department is top notch and I have always been pleased with the quality of the vehicles.

Pedro Romaguera

Prompt service and quality parts with adequate price

Albert Jackson

This is my second vehicle I have bought from Bergeron in two years. A Jeep Grand Cherokee for my daughter and another Jeep Grand Cherokee for myself. We love the service and the sales staff are both professional and knowledgeable. I highly recommend Bergeron. Go see Mario for a great deal.

tammyneworleans1 .

If you’re looking for a car and a place that feels like home and people who want to meet your needs go to Michael Rafeedie. The financial star, Joy was just as amazing and was so sweet. This is my second vehicle I’ve purchased through him. He listens and understands what you want and does everything in his power to make it happen, if it’s possible. Thank you Michael for being awesome in such a hard time for me.

Deborah Willis

My experience today was excellent. The service I received from my salesman - Mario was excellent and beyond measure. He picked me up from my home because I had been in a car accident and was without a vehicle. He thoroughly explained everything from A-Z about how to operate the car. He was such a gentlemen and good conversationlist. The financial process went easy and thorough.

Sarah Zeringue

As a first time car buyer, the Bergeron Volvo team made this experience easily one of the best I could’ve asked for! from the moment I walked onto the lot to pulling off, I always felt at ease with no pressure at all. Mr. Jamie was an incredible sales man, who continues to answer my calls and all my questions. 10/10 recommend him when trying to decide on a car. The entire team accommodated my family and I to the max and reassured me that they would be like this for years to come with service and quality. I recommend Bergeron Volvo for anyone who’s looking for a good quality car with even greater quality service!

Gina

Best car buying experience...EVER! Saleslady was efficient and so pleasant to work with. Paperwork was prepared and executed without hassle or delay. LOVE the new car, too!

Duane Couch

Excellent! Both cars and service! Highly recommend.

laura saloom

Our second time buying a Volvo from Bergeron and, again, it was a great experience. Lane was very helpful and a pleasure to work with.

Peggy Kelly

Being a long term Volvo customer, this is number 6 for me, I truly appreciate dealing with familiar faces that know me and what I like. you have very little turnover at this dealership which speaks volumes.

Brian McFadden

Always impatient and they do not work on all volvos. thier techs think they are gods gift to earth. when in reality, they fix volvos... but dont forget, not all volvos. they wanted $700 for a part I later paid $160 for.... Do not go to Bergeron! They dont wanna fix your car, they just wanna tear through your wallet.

Wayne Horning

Extremely unresponsive snobs. Take your Volvo to Baton Rouge for service.

Jude Olinger

Bill Thomas and Billy Thomas always make it a pleasant and enjoyable experience in shopping for and buying a new car. This is my fifth Volvo from them and every experience has been a great one. Highly recommend them.

Liberty One Realty Inc

I have been buying cars for over 20 years and buy for Mike Rafeedie at Bergeron Automotive is the best sales Consultant I've have ever met patient knowledgeable I thank God for you !

Liza M

We were on a roadtrip to Louisiana traveling from Colorado. While in New Orleans, We were having issues starting the car and suspected the battery. We pulled into the service station without an appointment and were warmly greeted. Even though the mechanics were supposed to be on lunch, one came over and assisted with the diagnosic tests. It was determined a new battery was needed and he offered to fix it right away! He was extremely friendly and helpful and made what could have been a long issue a very pleasant experience. The icing on the cake was when our car was brought out it had been not only washed but also vacuumed! The service team did an exceptional job and made a possible delay in our vacation into a smooth and pleasant speed bump.

Ralph Castellano

After I did the research and picked the Volvo XC 90 as my car of choice I began to check inventories online. Ryan was great to work with and accomodated me due to linving in AL, which was a 3 hour drive. The local Volvo dealer in Mobile did not earn m y business. At Bergereon the price was fair and the car was ready when I got to the dealership and the administrative part went quickly. Very good overall experience.

Tyler Arbour

I’ve had my Volvo XC90 serviced here for 55,000 miles. Bergeron is a dealership that needs investment in its business and its people. I’ll no longer service my vehicle here. I did not buy my XC90 from Bergeron because the sales experience I had when looking at Bergeron was not a $65,000 vehicle experience. But living in St. Tammany and working downtown, service at Bergeron is theoretically the most convenient. However, no loaners unless you buy from Bergeron. There’s a shuttle, but it stops running mid afternoon. My car has never been done before 4, most of the time it’s done closer to 5. That means I’m taking a $20 Uber. Today I didn’t have my wallet, no biggie, Apple Pay.. but nope, old credit card machines. It just all adds up.

Karen Calamia

Great service! Great Car! Visit Jamie at Bergeron if your looking for a new car.

Dani Moore

Billy Thomas is professional and was great to work with. He answered all of my questions. We received excellent service. Every person my husband and I encountered at Bergeron Volvo was helpful and friendly. We were treated very well and we did purchase a 2020 XC90. We highly recommend Billy Thomas and Bergeron Volvo.

A.J. Montenegro

Do your homework before you visit and you'll have a pleasant experience.

reverseball4life .

they're really rude

Monica Chanel

I went to look at a car and bought one the same day! Mr. Valero assisted me and I walked out completely satisfied with the attention and service I received.

Judson Adams

Great service

Robbie Higdon

Sent several emails inquiring about a car on the lot. Never got a single response. Guess they don't want to sell cars bad enough to answer questions about them...Taking my business elsewhere...

Shelly Sour

Professional, easy to deal with and very friendly. Car is beautiful!

keith byram

Mario is the best car salesman ever. Very kind people at dealership

Emile Sims

My experience with Bergeron was great! My salesman Mario was a great salesman, he helped me find the perfect truck to fit my daily needs and made sure I got a good deal with my trades. Alexis was also very great to deal with in the Finace department. He was very helpful in explaining my Finace option and didn’t take most of my day like other dealers sometimes do. Ms Trish call me the next day to make sure I was happy with my purchase which I never got from a dealer and that was very pleasing. These people are great to work with and this want be my last purchase from Bergeron. Keep up the good work!!!!

Salas Mz

I payed them $260 to fix my Volvo s60...for nothing! They never fixed it..and they don't know even what's wrong with the car!! Hopefully I get a new car...and not a Volvo anymore. Too expensive for nothing in return!!!

Don Stevenson

The Volvo car is pretty good I own one myself and all-wheel drive differently holds the road good I like the service that more than they want me to service that but that's my opinion.

Marcela Miller

Attentive and professional staff

james davis

We love our 2017 XC90

Joseph E

Helped me out a bunch with finding what I needed in the parts department very nice people

Megan Treuting

My husband and I just purchased a Volvo XC90 for our growing family. The entire car purchasing experience was the best we have had yet. Gina, our sales associate was personable and informative. She helped us to select the best car to meet all of my family’s need. We could not be more pleased with the buying experience that the sales and customer service department provided at Bergeron Volvo.

Colton

Great service department! Very nice customer service!

Robert McCarter

Easy in and out, well lite. Registered, problem written up, and oil changed and all other maintainance items taken care of, and back on the road in less then an hour.