Here you will see the reviews of real people like you who are purchasing the products and services of Martin Kia (Rent Cars) in Kentucky.
Now this business has a score of 4.5 over 5 and the score is based on 248 reviews.
You must have seen that the average of ratings is practically the highest, and it's founded on a very high number of scores, so we can conclude that the rating is very accurate. If there are many people who bothered to rate when they are happy with the business, is that it works.
You know that we don't usually stop to set evaluations when these are positive and we usually do it only if we've had a problem or incidence...
This Rent Cars belongs to the category of Car dealer.
Oil change and tire rotation done in about a hour. Comfortable waiting room free Wifi free coffee and snacks. The customer service has improved.
We set an appointment a week before we cam e. We had a recall mailed. We drove an hour to here for them to tell us they don't have the part to do it when we called and specifically asked if they could fix it. The general manager just said they could order new parta so we could come back another day! No thanks! For what?! To waste more of our time?! I don't think so!
I would give chance 5 stars every time. Excellent customer service. Thank you Chance!!!
Scheduled an appointment according to them for a 30 minute service to program a key FOB. Daughter took car in at the scheduled time. After 2 hours of waiting she asked the service department on the status and they hadn’t even looked at the car yet. It was only after she asked 2 hours later they decided to look at it. Customer service did not keep her updated on the status. She could have sit there all day had she not said anything.
This was by far the worst place I’ve ever been too dealing with any cars. My engine went out and was initially told 2 weeks to be fixed it ended up being 2 1/2 months to fix it. I was lied too my a bunch of inexperienced people who gave me a run around for atleast a month. And a month after my engine was replaced my Starter went out (part of the new engine) what a disgrace as a car dealership! I advise no one go to these crappy people for car repairs they will lie and do you wrong!
I have bought several cars from this dealership in the past so I sent my son to them they sold him a 2012 Ford Fusion with out any warranty that hadn't even had general maintenance done he has dumped money into this car from the start before he even made his first payment the emc computer module went out replaced that along with oil and spark plugs now it barely drives at all he has called us almost everyday to come pick him up. I called Kia to speak to the manager was suffled around to several people then told she was in a meeting and would call me back she never did I WILL NEVER BUY ANOTHER CAR FROM HERE AGAIN!!! I will tell everyone I know not to either I am checking into a lemon lawsuit
Chance was amazing and great to work with thank you for helping me with my new Kia!!
Purchased our first Kia, a Soul, from Maria. She was amazing! Very helpful, informative and knowledgeable. She was not pushy or over bearing in any way. It was so easy to test drive and say lets go work a deal. She's not your typical sales person stereotype! The GM that day "Joseph" on the other hand was quite different. He handled the financial negotiations. Watch him for altering and excluding your credit score(s) for a higher interest rate. Make them show you your scores and the specifics behind the monthly payment (interest rate and term) in writing. He handles his dealings from his office, never meeting you, and putting the sales person at the forefront of the negotiations while taking the blunt of the customer frustrations. That was not right at all! However, Maria did very well communicating the negotiations on our behalf and executing the end results we desired. To Maria, we Thank You for making our purchase experience a great one! To Joseph, if it wasn't for Maria, you would have lost at least one customer that day. Chevy was right next door!
I can't say enough good things about Sales Floor Mgr Carlos Conn and General Mgr Mark. You guys were great in helping us with our new Kia Soul on June 14, 2019. We are certainly turning a few heads with the BLUE mobile on the road! We are loving our new ride! Thanks again!
First time at this Kia dealership since move from Paducah. Fantastic people doing an absolutely thorough job. Addressed all and any problems plus giving me some helpful advice.
We were greeted by Chance Conn at the door immediately asking what we were interested in and trying to make that sale,he was friendly and eager. We had an appointment with Lauren James who was also amazing with us. This is a great place to buy a car their staff is amazing. The friendliest I've ever encounter. Mark the GM is also a great person to work with.
JC was great. He really helped us get a good deal on a good work vehicle.
Great experience with all of the reps. Long process, but that’s nothing new. I love my new car!
Service from everyone was great! Our sales person, Carlos, was excellent found what we asked for and put the whole package together. The whole process was a view hours and we were in our new car driving home. OUTSTANDING!
Very nice dealership, service personnel were very professional, and service was quick and efficient.
I couldn't have been treated any better when I too my car in to be serviced. I was greeted with a smile and escorted to the customer waiting lounge, where I was offered refreshment. After a short wait my car was finished. Before leaving it was explained to me all that was done to my car. All the staff were kind, courteous, and helpful.
The staff is very nice, however, they have totally screwed up several things and we are hesitant to even return. We thought we could trust them. We have been going here for years, but recently we are catching on to issues being a direct result of the work (or lack thereof) being performed on our family vehicle.
Chance and the crew were great quick process Thanks
I would recommend Martin Kia of Bowlinggreen to anyone,. They went out of their way to help and find me my dream car. They practically delivered my car ritght to my doorstep. To Elizabethtown. Thank to Carlos of Martin Kia in Bowlinggreen, for helping with everything.
Chris and all his staff are awesome!!!! From a 1 worst to a 10 best.... All 10's!!!!! Thanks for taking care of of customers!!!!!!
I couldn't be happier with the service I received while buying a new car. Carlos Conn was awesome. There was not any of the normal pressure sales tactics that I have felt from other dealers. He helped me make the best decision for my situation and for my family's needs. Thank you so much to the entire Martin kia staff. I will definitely be back when I'm in the market for another car.
I bought a new car on September and The treat was excellent specially Carlos mr “make it happen “ , he was supper nice to us and lead us to the car we were looking for . Thank for everything and I would be glad to make business with him again
We had a great time with all the staff and the results of the process! Great prices on the market now and we are happy to say that we have one! Proud of our Kia Sedona SX!!
My husband and I went in to get new vehicles and had a wonderful experience. Even though we came in later in the day April was more than happy to help us. She got us into exactly what we wanted and made the process extremely simple and easy for us. She was able to answer every question we had. Definitely recommend her to anyone looking for a new car cause she helps you get exactly what you want
I had a great experience dealing with Chance as my salesman. Very clean and friendly place!
The gentlemen in the service department were very courteous and helpful!!
Great experince. The employees are friendly and help you decide which vehicle is best for you. Helps you decide on what payments are best and try to keep your payments in your price range.
My sales representative JC went above and beyond with any issues I have had before and after. when me and my wife bought our KIA Sorento. I highly recommend JC when buying a vehicle or even if you have questions of any kind. He made my frustrations better, even with miscommunication. JC a very good guy and salesman. Thanks for all Dude
Chance was a nice salesperson! He helped my grandparents get a car!
Chance was terrific, he's a keeper!
The team got me in/out the same day with all of my repairs taken care of. The manager checked in on me and made sure everything went smoothly. It was a great experience.
My whole experience was amazing there. Sherry really took care of me as well as the rest of the staff
We had a slow leak in a tire and they put on the donut without charge. The next day they fixed the coil and did it in a timely, polite manner.
Overall I was completely satisfied with my visit to Kia Martin’s service department. The staff was very friendly! Everything was fast and went smoothly and I would definitely recommend this establishment to others!
JC was exceptional!! He did everything he could to make sure I was happy with my purchase.I would definitely recommend JC. Stop by Martin Kia and ask for JC and tell him I sent you..Super Happy ☺ ☺ ☺
They got me in and out quickly, had refreshments while you wait, customer service was awesome.. got ready to pay and it was free due to my points but the great thing is I had no clue, didn’t have to remind or ask.... they always do a good job on my car
My experience at Martin Kia was very pleasant! A young man by the name of Chance was able to answer all of my questions and showed me the new Telluride!
We were looking for a particular color for the exterior and interior for a Kia Niro, and Martell at Martin Kia went above and beyond what we asked for. The Martin Kia Team located a Niro matching the specs and sent a driver to Missouri to get it. It was an incredible buying experience. Go see Martin Kia, ask for Martell, and tell him I sent ya! A month later my daughter and son in law bought a kia soul from Martin kia!
Just an awesome place to buy or service a vehicle. Staff is professional and courteous.
Just bought a used truck there. My wife and son both bought cars there. The service is great and Maria was a very good salesperson. The only issue I have is that I was there for over four hours because they only had one finance person on site for three dealerships. Will buy my next vehicle there.
Chance Conn was amazing. He was helpful, knowledgeable and worked hard to get a great deal and trade. I highly recommend seeking out Chance Conn when you visit Martin Kia.
Chance Conn did a fantastic job of helping us find the perfect car for our needs.
I always feel welcome when I take my car to be serviced. They take their time to help me with any questions I may have and I appreciate that very much...Thank You!!
Martin Kia has excellent customer service. Drew was my salesman. He helped me get the car I wanted and I never felt pressured. I would highly recommend drew and the other staff. If your looking for excellent customer service and knowledgeable salesmanship Martin Kia is the place to go. Thank you I love my kia forte.
Chance is a very nice salesman who seems educated on the business and was able to answer all my questions. He sold me on the vehicle and I am very please with my salesman. #DontmissyourChance!
great service fast and friendly love our Kia sportage
Visited the Dealership and was warmly greeted by Lauren. The showroom was clean and inviting. The salespeople were friendly.
Had a great experience! Chance made sure I had a comfortable visit. The ford dealership wasn’t nearly this nice.
Chance Conn was an outstanding salesman who gave me and my mother the best deal we could've asked for! #DontmissyourChance!!!!
My service experience at Martin Kia was terrible. I had a scheduled appointment at 8 am and upon arrival was told that the service time would be about 2.5 hours. After sitting in the waiting area for 4 hours with no updates, I go out to the service area to be told it will only be another 45 mins. After sitting in the waiting area for another 2 hours with still no update, I go out to the service area once more only to see that my car has been done with service for a while, with still no update. After having to find someone who can help me myself, I receive half of an apology and am given coupons for a car wash across the street. After leaving Martin Kia, I find that the service I went in for (clicking of the steering wheel) still is not fixed. I call back 3 times only to get no answer. I am highly dissatisfied with my service experience, and am still left with a clicking steering wheel.
My brakes were fixed for a fair price plus two recalls and all around the time they gave me! They have a nice waiting room with plug-ins, Starbucks coffee, and snacks and everyone was nice.
Friendly honest and will help you out
Prompt, courteous service!!
My husband Bobby and I went to Martin Kia to look at trading in our 2013 Kia Forte with a new 2017 Forte. We talked to Jack Campbell who sold my husband his first car and was very helpful and knowledgeable then. So we went to talk to Jack again and see what kind of deals they had and what vehicles were available. We looked at different ones. We didn't find the color we wanted which was deep sea blue. Jack asked around to the different dealers in other states to find the color we picked. He found it and gave us a loaner until our car could be delivered. It got delivered on a Friday October 27, 2017. He personally delivered it to us. He really did take time with us and not rushing us to make a decision. He found the best deal for us and he really cares about people and what they are looking for. Which is a good reliable car. My husband and I would recommend him to other people and tell them if they want a good deal on a car to come to Martin Kia and talk to Jack Campbell.
Chance was a wonderful Saleman. He took his time and made sure we were took care of. Chance also showed us how to use our phone with our new 2020 Kia Sportage S. Best Car buying experience I've Ever Had. Thank you Chance!
Very quick and very friendly and efficient !!
The service department is horrible. I need my car serviced because something is wrong with it and it took over a month to get an appointment. A MONTH. Then I was called in to work the night before so I had to reschedule. ANOTHER month before there was an opening, and meanwhile I am driving around in a car with something wrong with it. When I called to reschedule, I spent 15 minutes on the phone and was transferred to 4 different people before the first women I spoke with tried to reschedule me. JUST HORRIBLE. My next new car will not be from this dealership.
Salesman was INCREDIBLY pushy, to the point of being rude - first tip off that this was not a good place to buy. Told them I was not interested in them running our scores yet/doing a sit down as we had not settled on a vehicle. After relentless hounding I finally told them my score is 720+ and my cosigners 750+, and a general income range. The "best they could do" was an APR of 7%. Yeah, you read that right, 7% - after I had pre-qualified for an rate of 3.4-4% independently. Took his information so I could warn my friends not to do business with them, and he had the audacity to call back to see what I was thinking of the car I'd looked at. Told him straight up they were trying to take advantage of me due to inexperience, age, or sex - I didn't know - but I didn't appreciate it and would be taking my business elsewhere. Never heard someone try put on a customer service voice so fast. And afterward, I'm still getting emails from them.
Good service friendly smiling people. We appreciate people who make an effort to be positive and helpful. Thanks again.
People were friendly but I went to learn about the vehicles and they didn't really tell me much. I felt kinda like I was on my own.
Went to possibly purchase new car.Had an awesome experience with Chance.He was fun and down to earth.I will come back and ask for him when I am ready to buy.
Martell was great to work with!! It was a excellent experience! I would definitely go back. Our daughter loves her 2015 Rogue.
I really enjoyed my experience here at Martin Kia! Chance was fantastic and new what he was talking about! He helped me with all of my questions. Very pleased, so thank you!
This is truly an amazing place. The salesman Chance really helped my husband and I out. He is really an amazing salesman!
Everything actually went very well. My car has never been better and they handled the recall seamlessly. I even had a sensor problem when I picked the vehicle up that the mechanic fixed immediately.
Had the worst experience of my life yesterday at Martin Kia of bowling green. I came up to have my brake lights looked at as they had stopped working. I called the day before my appt to see how much it would be and if I had to pay anything. The person I talked to said that I still had a active warranty and that if it were the bulbs I would have to pay for them and if it were something else it would be covered under my warranty. So I went to my appt today and the guy in the service department I believe his name was Carson came to the lobby and told me it was my bulbs and it would be $69 and some change. I kindly told him that I didn’t have that money today and that I couldn’t pay it I would have to come back another time. He got hateful with me and told me they had already taken my old bulbs off. I told him again that I didn’t have the money. He continued to get rude with me and told me that he told me on the phone yesterday that if it were the bulbs I would have to pay for them and I said that I knew that but I didn’t have the $69 today that he was asking for and didn’t know that it would cost that much. He got very rude once again with me and told me that if I didn’t have the money to pay that I didn’t need to be bringing my car to the service station at all. He went outside then he brought back the blown bulbs and handed them to me and popped off with something rude again. So I asked him if he had a manager I could speak with. He said I am the manager of this dept and continued walking. He brought me to tears to the point I just started crying. I HAVE NEVER been treated so disrespectful in my life. Not to mention I had my 4 year old daughter with me and for him to be working in customer service and talking to me like that let alone with my daughter with me was unbelievable. I tried to calm down and went over to the parts desk and explained what had happened to the man sitting there in which he got up and went and got me the general manager to explain what had happened. The General manager who’s name is Mark told me he was so sorry and told me he would take care of it and he paid for them to put the bulbs in my tail lights. So thank you very much to Mark. On the other hand I hope something is done about Carson in the service dept because he should not get away with treating people like pure scum. It was not right and should never happen to anyone again.
Chance was very helpful with the information I needed and respectful of my wishes. I bought a 2018 Kia Sorento and have been pleased with Martin's service department too.
I really like the staff at this KIA dealership. I love my KIA forte, very nice car
Walked in to Martin Kia just to look to see if they had the 2020 blue soul. They did and I absolutely fell in love with it. Chance Conn immediately greeted us and let us take it for a test drive. Chance then had the numbers run for us and within 30 minutes told we own the car. Awesome experience with Chance and Martin Kia. Thank you
Daniel "D.J." Jointer made my second car buying experience with him a breeze. He was efficient and provided me with options to best fit my needs. I am loving my new car. He was very professional and made this another great experience for me. If you are ever in need of a vehicle, D.J. (@ Martin Kia) is the person to see.
Always have a great experience!!!
We had a very positive experience with Drew Shirley as our sales person. Drew was very nice, relatable, and outgoing. We felt very comfortable asking questions and taking our time. We never felt rushed or pushed to make a decision. The only thing that wasn't fun is the long process of the paperwork but I guess that's part of buying a car haha. We would definitely consider buying from Martin Kia again in the future.
Went to Martin Kia Saturday 27 and was greeted at the door and was given great service and had a great sales men named Daniel Howard he got us into a new Kia forta. He was very friendly and was not a pushy salesman witch I liked. Also the Financial department did a great job. So if you are looking for a great place to get a car check these people Thanks again
My experience with the service department was good. Everyone was helpful. The wait was not long. I enjoyed complementary coffee and snacks.
This was my first time going to Martin Kia. It was the absolute best experience. Kristin was super nice and very helpful. She smiled the entire time. When I called to make my appointment, the lady I spoke with was very nice and answered all of my questions happily. I would definitely recommend everyone go here for your car needs!
Chancelor Conn is an amazing salesman. He found the perfect car for me and made sure i got the best deal! I would recommend him to everybody! Make sure you ask for Chancelor Conn as your Salesman. #DontmissyourChance!!!
Staff here is laid back friendly and knowledgeable of their brand. Kia vehicles are great brand to own
Great nice people
Not even worth one star! They will probably pull this review off the website. We felt like family at first and have bought several vehicles from them. This last purchase was not a good fit for me, so i wanted to try something different. They did not have the time to go above and beyond. Customer service is so important, and they just didn't care. The manager and his sidekick would not do anything to help us! WILL NOT BE BACK EVER! Nor will my family or friends.
Incredible experience. Mr.MakeItHappen really helped me to find a perfect car. He gave me a good deal and made the whole process painless.
Mariah Burchett and DJ Jointer made our experience! Awesome service from these two people.
I have had my 2017 KIA Sorento for a week now. I love it! The salesman, Tom "Bones" Kalein and the Sales Manager, Shaun, was very nice and professional. So was Rich in the Business Office. This is my third car I have purchased at Martin KIA. I was disappointed with the service department earlier this year. However, from 2012 and up until the spring of 2016, their service department was great to work with and professional. They seemed to have turned their service department around for the better in the last month (September 2016). Also, I don't like making my appointment with a third-party within their company....I like talking directly with the service department to set up my appointment. OVERALL I AM DEFINITELY SATISFIED WITH MY PURCHASE AND THE SALES DEPARTMENT!!
Great people. The service is outstanding and good prices.
Chance was extremely helpful during my time at Martin Kia. He greeted me as soon as I arrived and answered all of my questions. He gave me piece of mind by assuring me that the issues I was having would be resolved promtly. And gave me multiple options on how to handle my problem.
Awesome service experience! Lana, JerQuel and everyone I encountered at the dealerships was friendly and helpful!!!
They did a good job fixing my windows .An the guy Carol at service desk was the nice guy he needs to be honored for hm being so nice an helpful.
Great job! Found the problem with my car and fixed it! Called me and the price was great! Thank you!
Quick and friendly service. Offered snacks and drinks
Chance and the finance department was amazing. Great customer service and made my experience great. Thanks guys
Wonderful service... wonderful people
Bought my first Kia 2016 Optima, was a great experience gave me what I needed for my car and were very friendly.
as usual polite and through. I'm glad I purchased a KIA
My fiance and I went to look at a new car for her. This was her first experience looking at new cars and of course she was somewhat nervous. Josh made the whole experience comfortable and amazing! Because of that, she now is the proud owner of a new car! Ill be back to see Josh again when its my turn
Our service writer Kelly needs to be commended. She did an excellent job in keeping me informed. I believe the techs name was Kelly also. The problem with the transmission wiring was diagnosed and repaired in a prompt manner.
We are so pleased with our experience at Martin Kia! Customer service was awesome. Go see Carlos Conn, he did a fantastic job! Highly recommend.
Don't miss the chance of working with CHANCE, He's a great salesman. Martin Kia in Bowling Green is awesome. The Kia Sorrento that I own has been sweet, it's a 2012 and it's always been great.
Came in to test drive a new Niro and ended up leaving with a 2019 used car. JC took great care of us and helped us get a fantastic deal. Go see him!
Carlos Conn provided excellent service and we are ecstatic with our new Telluride! It drives like a luxury car at a better price.
They were done in a timely manner, also notified me that they wouldn't be able to perform a service because of broken machinery when i got there. Friendly and courteous
I love there customer service April Ponder went above and beyond to.help.get me my kia .If u need a car go see April she the best teller I sent u
Service was great
Recall fix on 2014 Kia soul excellent service waiting area is fabulous people are so nice
They are wonderful.I trust them.They respect us as a customer. I can ask them to or check something concerning my Sorento, no matter how busy they take time and I would recommend buying one. I have enjoyed mine and the gas mileage, mine is a 2013,would l ever want another,yes.A friend of mine has had 2 and she told me to buy one and I have had no regrets.
There was someone to greet us as soon as we arrived on the lot. Love the car, love the flexibility, and love the service!
Even traded for a 2014, Kia Soul. Selena Herman (sales) was great and was able to get me an even trade. I took the car home and noted one headlight did not work. I took the car back the next day as they still had to certify it. Martin Kia loaned me an Optima and said that was standard practice if the service vehicle was purchased from them (nice). When I picked up my Soul, they had put on new tires, front brakes, new wipers, removed a slight tobacco odor, changed the oil and filter, cleaned and waxed it, and fixed the light. It looked and felt like a new car. I have never seen a dealer spend more money on a vehicle after the paperwork was completed. Chuck the service manager said he would take care of me. I believe he did. That is great service! I would recommend Martin Kia to others.
I was very pleased with the service departments recent help with my car.
Over the top customer service! My sales person was Maria and she is AWESOME! Maria and several of the staff stayed after hours to get my new car going home with me. They took care of everything while I was at work and I was only at the dealership for under 45 minutes! Thanks!!!
Don't buy a vehicle here unless you get every detail in writing. I bought my first new car it was wonderful then in 3 yes got totaled the they sold me a junk car
Great customer service
Mark and Lauren are amazing at their jobs. Very professional yet down to earth. I can not ask for a better team of sales people. You will not walk out of this location feeling pressure . The team makes sure your needs are met without feeling overly pushy.
Awesome place. Very helpful and down to earth. Drew helped me get a great deal. Thank you Drew
Easy to schedule, quick service, welcoming environment and free shuttle is a bonus!
Chance was very helpful during my time at Kia. He made sure it was a comfortable wait.
Four Star on service ppl due to there attuide. But Mr Fuller and sales team r a ten.
Had an awesome experience thanks to Chance! If you are reading this then go and see him so you #DontmissyourChance!
Great! Very attentive to my needs.
We have owned three KIA vehicles and they have been great. Getting ready to buy number four.
All staff was very helpful. Daniel Phillips provided excellent service. We never once felt pressured to buy. The vehicle that we were looking for was not on the lot, but they were able to have it there a week later.
Chance Conn is the bomb! Our sales consultant at Martin Kia, Bowling Green,KY. Chance is a Warren Central HS graduate, class of2011. He just sold us our brand new Kia Telluride. We are so happy and we give God the glory. Chance never gave up on us. He worked with us until the end! Roger and Sheila Duncan, Kia Telluride owners.
I was thoroughly pleased with my experience with Chance. This guy really knows how to make things happen, and he’s fun to be around so the time goes by quickly. He worked really hard to find me a vehicle I knew would solve all of my car needs and at the end of the day, I’m riding around in something I am truly in love with. Thank you to Chance and Martin Kia for making it happen.
Carlos Conn really was a great help when I went to get my first Kia soul. Thanks for all the help from everyone else to.
Good Sales Person
The service from Martin Kia has been exceptional. They worked with my schedule for an appointment. Additionally, they were timely, courteous, welcoming, and informative about the work done on my vehicle. I appreciate the service department!
Great service and just want to give a special thanks and appreciation to Chancelor conn!! Amazing young man andie shows a great amount of character and kindness to every customer he assists . Will definitely recommend to everyone I know to go and see CHANCELLOR CONN for service here !!
Would Purchase a vehicle here again!
Awesome place! The staff here is excellent. Chance especially made my day here a lot easier! He definitely needs a raise!
Everyone was just great!
Great sales staff! The service scheduler's and the reception staff are the very best in the industry!!!
I wish I could give a NO STAR rating. After the recall this past February and them having my vehicle for 2 months, they said I needed a new motor and then only replaced one small part. The manager at the time said I had a lifetime warranty and I go have the oil changed and pay $100.00 for a diagnostic and the guy that worked on the car said we needed a new motor and now he said he never said it but also said don't go out of town because of the motor and now I'm bring told even by corporate that I will have to pay for a new motor. Won't buy another car from there.
This is regarding their service department. Not impressed. Service was slow. I wonder if it wasn't because they were trying to find something else wrong in their inspection for us to agree to more service.
Chance is the best. Sold us 2 cars within 2 weeks! #DontmissyourChance!
The people at Martin Kia have always been very professional and helpful.
Bait and Switch artists at this place. I spoke with multiple people on the phone who assured me that a specific vehicle was there. When I got to the dealership, they tried to sell me something else. I kept pressing them on where the advertised car was and they just kept blaming the youngest guy there saying, "He's just young...only been working here for a month." You can tell that they have pulled this routine many times before. It's really a shame because this was a decent dealership when Cornelius was still alive. He was a stand up guy and would have never tolerated this level of dishonesty.
The kia in Bowling Green KY is the place to go buy a car. Great people, great service check them out!
If your looking for a car or any type of vehicle go see Chance Conn, he is an exceptional sales man and very knowledgeable. He helped me connect my phone to my car and always answers my questions when I call him. #DontmissyourChance! & go see Chance!
Went here looking for a car last year and was met by the walking stereotype of a car salesman by the name of Jack. Before showing us any cars in our price range, Jack decided the best thing to do was to do a hard pull on my and my co-signer’s credit (which I understand lowered our score a few points). After this took place, he walked off somewhere and came back with a car that was very clearly out of our price range. When I asked what the sticker price was on the car, I was told “we can work with you on the payments.” I never found out what the sticker price was. After this, we decided to make up an excuse to leave. While we were pulling out, Jack waved us down to tell us about a Buick that was, again, very much outside of our price range. Jack again refused to tell us what the sticker price was. I did have a follow-up phone call with one of their customer service people (I think her name was Kim) and she was delightful to speak with about my experience there. With that said, between the service I got from Jack and one of the managers being exposed as a hardline racist, I don’t think any of my comments were taken seriously. If you want to be treated like a number rather than a human being, this is the best place for you.
I was not really satisfied with how this company is ran. Everyone is so disorganized. The lots are disorganized. Cars are everywhere. They have no clue where nothing is. They could find the keys to have of the cars I wanted to look I at. The only good thing was the employees was very nice and had great service. They new how to try and sell stuff.
Due to an accident, my Kia Soul required body work and mechanical repairs. Both Tony & Lloyd were excellent to work with, their workmanship and professionalism both excellent. Absolute great experience with Martin Kia & Martin Kia Body Shop. Very happy customer!
This was the only dealership that took the extra time to help me find a car within my price range. Drew Shirley was extremely helpful in finding me a newer car and helping with find insurance to cover it. I would go back to Martin KIA again if I ever need another new car.
Very friendly and courteous staff. Very knowledgeable in every aspect of their vehicles .
I loved working with Lauren on finding the perfect vehicle for my fiancé. Lauren made sure we were both educated on what we needed to have when we were ready to purchase our new car! I can’t wait to work with them in the future!
Pretty nice people and good service
My mom just brought a car from here and JC was a huge help!!! Great service
Everyone in the service department is extremely helpful and they do excellent work. Wouldn't go anywhere else.
Chance was great thank you!!!
Excellent customer service!
Chance was amazing tonight helping my mom purchase her first new vehicle. He answered every question we had, got her the best deal possible, and helped her walk away with ZERO DOWN. When it comes to customer service, and quality...go see Chance and the team at KIA in Bowling Green. When it's my time, I'll be going to see them again!