You will see all the reviews of people like you who are buying the services of Gates Hyundai (Rent Cars) in Kentucky.
To this day this firm gets a score of 4.6 out of 5 and the score is based on 265 reviews.
As you can read, it reaches an reviews average is virtually the best, and it is based on a large number of reviews, so we can think that the evaluation is quite credible. If many people have bothered to value when they've done well, is that it works.
You know that we do not usually stop to give opinions when they are positive and we usually do it only if we've had a problem or issue...
This Rent Cars is included in the category of Hyundai dealer.
Danielle Yarber is the best service representative. She is always professional, courteous and helpful. Fantastic addition to your team and a great face for your dealership!
Gates Hyundai is where I purchased my vehicle and take it for all service. They are the best and Danielle is always superb in customer service. I wouldn't go anywhere else!
I have purchased my last 2 vehicles from Gates Hyundai. The sales team is very easy to work with and hassle free. The service department is exceptional. Danielle that works in the service department is always very helpful and goes above and beyond to take care of you!
Very friendly and service is very good. And they wash your car after its serviced. Neat
I keep waiting for the sky to fall, I found an honest dealership.
Not the best experiences I've had with my car.
I found a used car online at this dealership that I was interested in buying for my mother. I called and dealt with a salesman named Brandon. He was very helpful and we came and purchased the car. On the way home the check engine light came on and I called Brandon back and he talked to his supervisor Scott and they decided to send a loaner car and bring the vehicle back and repair it. They went above and beyond what any dealership that I’ve ever dealt with has done.. If you are in the market for a vehicle I highly recommend going to see Brandon and Scott and the folks at Gates Hyundai in Richmond Ky. They will treat you right!!!
I am a very nervous buyer and have walk off a lot many times due to sales pressure. I live over an hour away from the dealership and was nervous about the ride and having to deal with the sales staff. I have to say the entire experience at Gates Hyundai was refreshingly simple. Eric was my sales rep but I am sure all the sales reps are equally friendly and not pushy. I expect my Volvo to last me many years but would refer all my friends and family to Gates Hyundai. Should I ever decide to trade I will definitely return to Richmond.
I have never had a bad experience at Hyundai. I purchased my car there and have it serviced there. They always go out of their way to make it easiest for me. Danielle is the BEST!! I recommend Gates Hyundai to everyone I know!
Zach was very pleasant and informed. Worth the stop snd shopping.
Thank You Danielle Yarber for all your help!! It's always nice to talk to someone who really seem to know there stuff!!!
Great service department, and professional service.
I bought a new Hyundai Sante Fe 8/1/2019, James was the person I dealt with. He was a good guy no pressure at all. Thanks for an easy transaction.
Very satisfied with this dealership! My husband and I were traveling 9 hours from home and had to stop here for help with some tire issues we were having on the road.. They took us in quickly and allowed us to wait in the waiting room with coffee and TV .. They then surprised us with a new 2018 car to drive while we waited.. We were able to go get lunch and kill time while they replaced 4 tires for us due to a tire defect we were having while traveling ( which could have been extrememly dangerous). They serviced our car within just a few hours and to our surprise even washed our car for us and had it waiting upon arrival back. Jennifer was most helpful and very professional.. Could not have been more pleased with the service department at this dealership.. I would highly recommened this dealership.. Thank you Gates Hyundai for your help. You were a blessing!
The service manager, Jennifer Gray, has a very well organized, informative, helpful service department. Always willing to go out of their way to meet any customer expectations and/or needs. I truly felt comfortable with Danielle's recommendations; I have finally found a service center that my car and I can trust.
Watch these people closely...yes they have lower prices but they try and make up for it with fees fees fees etc added onto your loan so look at your paperwork closely before you sign.
Amazing experience! Brian Smith was incredibly easy to work with! He was attentive, friendly, and incredibly transparent through the entire purchase! This is our 3rd purchase from the Gates Auto Family in the past few years for one simple reason, transparent/honesty with every customer!
Our one-year-old Hyundai Sonata suffered two flat tires one night when we were on the road driving through this town, and this dealership not only was able to replace the tires the next morning, they lent us a car overnight. Sales representative John May went above and beyond to take care of us.
Arrow Auto Glass, is a vendor of Gates Hyuandi. We deal with Danielle and Jennifer on a daily basis to assist them with any automotive glass needs. In my 20 years of business we've have not dealt with a more professional and dedicated service department. These two ladies totally take "Customer Service" to the next level!
I love my 2017 Santa Fe! Such great people to deal with! Love how Danielle Yarber takes care of me everytime I go in!!
I wanted to take a moment to comment on the wonderful experience I had at Gates Hyundai - my sales associates, Bobby and Buddy, were the BEST! And I LOVE MY BEAUTIFUL CAR! I will be referring friends and family to these great guys...
Customer service is always worth the drive.
Danielle Yarber is wonderful! She's professional and extremely helpful.
Drove all the way to Richmond from Somerset for service because they are so wonderful compared to Somerset Hyundai. Staff is more than polite, service is beyond speedy and not a detail missed!
The service does take a while, but they do a full vehicle inspection as well as wash your vehicle when they're done.
This was one of the most pleasurable car buying experiences I have ever had.I worked with Drew Harvey. He was very polite and knowledgeable. He explained the breakdown of incentives involved in the price of our new Hyundai Elantra and he stuck to it. No underhanded dealing of any kind. He also found a great finance rate for us also. I highly recommend going to Gates Hyundai when looking to purchase a new or used vehicle. The ENTIRE staff is great to work with.
I had my car serviced at Gates Hyundai. Jennifer and her staff are excellent!! They go above and beyond each time I'm there. My car looked better when I left than when I brought it in. Thanks Jennifer!!
They are the nicest ppl ever. Went out of their way to help us so much when we were stranded. Thank you Michael & Greg
Spent delightful afternoon with Greg Fath Sales Rep. He was very knowledgeable and helpful in showing us the vehicles we were interested in. Highly recommend Gates Hyundai.
By far this was the easiest car buying experience I've ever had! The entire sales team was courteous and helpful especially our salesman Brian. I highly recommend Gates for fast, easy and courteous service.
Bought my first car out here and it was a fantastic experience from beginning to end. Great car, great deal. Penny VanDierendonck and Scott Boggess were fantastic. Will buy from Gates again
Best service around- fast, precise, and good prices. Danielle Yarber definitely makes the entire experience worth it, she goes above and beyond for her customers and makes me feel right at home. :)
We have always had the most detailed, customer focused, and professional experience with Danielle, from their service department on all of our cars. She keeps us updated, and makes both scheduled maintenance and warranty repairs seamless.
great service and great people! i would purchase mu car from here if i were you!
Because of distance didnt buy a 19 sante fe; blue, from gates. Logan and Scott were outstanding to deal with. Somebody go buy that beautiful vehicle. 6 years 60k. 100k powertrain.
Mike and Frank are awesome! I highly recommend getting a car from there! I plan on going back for my next vehicle.
Never heard of Gates Hyundai until I made this purchase. I'm in Houston! I looked around for months for the right car. Decided on a 2014 Hyundai Genesis but couldn't find it with the Saddle interior. Well, I found it on the internet and decided to make a purchase site unseen from you guessed it, Gates Hyundai of Richmond KY. Well I'm stoked...experience was fine, no BS at all. Brian was extremely helpful, I wired the money and then had a car transport company pick it up and deliver it. Everything came through as promised. I was terrified that something could be awry, hey...I mean its a lot to spend when you haven't seen the car in person or judged the people at the dealership. But happy to report they seemed perfectly straightforward. No nonsense..and Brian was responsive to my continual emails. Would do it a again in a heartbeat. Love it!
Hyundai in Richmond has great service! Danielle always makes sure you're taken care of! Never had a problem there
Our experience was AMAZING, both Brian and Jamie were very professional and helpful with our NEW car purchase. Jamie was very helpful with the financing and Brian took the time to show us all the wonderful features of our NEW Hyundai Sonata Limited. The PRICE was the best we could find in the area. I HIGHLY recommend this dealership AND Jamie and Brian.
HUGE kudos to Gates Hyundai of Richmond Kentucky for an EXCELLENT car buying experience. A special thank you to Rick Asher & Zach Bowman for everything you did. Not only did they BEAT my local dealers here in eastern Tennessee's best price by $2000+ dollars, they handled all the financing at an EXCELLENT rate, answered the overwhelming amount of questions we had, they detailed the car & delivered it to my driveway (a 4 hour drive away) AT NO ADDITIONAL COST!! They have just earned our future business for life!
I just had both my cars serviced here again and I must brag on the acceptional job they do. Danielle is as sharp as it comes. It’s a very good feeling to know that she values your business and values her role in service. From the time you hit the doors, she’s acknowledging you and listening to your concerns, and she doesn’t overpromise and underdeliver. Money well Spent.
I cannot say enough about Danielle in the service department. She is the sweetest person and is always willing to help when I have questions!
The service department is EXCEPTIONALLY GREAT: Better than any other service Dept that I’ve ever dealt with! Danielle is professiona, yet so friendly: she treats like I’m her long-lost sister! I would recommend her for anything! In addition, Gates Hyundai as a whole always treated me extremely well!!!! This dealership is very “customer-oriented!”
I purchased a Genesis in 2012 from this lot when it was Glenn Hyundai. The service was great and we were pleased, but over the last few years it is plain to see that this company has no real desire to support a premium brand like Genesis. In Lexington you will find Infinity, BMW, Volo, Mercedes and Audi all do a great job and Lexus does an exceptional job at making premium brand owners feel good about purchases with attentive customer service.
Ever since purchasing my car from them a few weeks ago, they have gone above and beyond as far as customer service. My sales rep Mike V. has been very accommodating and easily accessible. They agreed to tint my windows as part of the deal and although there were some issues, they have been easy to work with to get things resolved. I would highly recommend this dealership if you are in the market for a Hyundai. Their customer service is great!
Scott B., Buddy and Frank were SO amazing to work with! This was the nicest car buying experience I've ever had. They helped me trade in my Tucson and upgrade to a new Santa Fe, and were fair with trade-in value and helped maximize current Hyundai discounts. Frank in Finance was extremely thorough and knowledgeable. I 100% recommend Gates Hyundai and will never go anywhere else! Thanks, guys!
You have earned a customer for life. My car is 3 years old, yet you treat it like it is 3 days old. You treat my family with the utmost respect. I know you are honest in what you say and do. Danielle Yarber is the best. She always goes above and beyond to help her customers!!!
Could not have asked for a better experience. We told Eric Manley what we wanted and within days we had it. Great guy who got it done. Paperwork and finishing business with Frank was easy too. Again.... I'll say, we couldn't have asked for better.
Gates Hyundai is the best dealership to work with in Richmond. They have friendly and knowledgeable staff and a modern and inviting facility. The sales department is a pleasure to work with and they go above and beyond to get you the best deal. The service department is top notch! They do everything they can to get you in and out as quickly as possible. Thank you Gates Hyundai!
Great service from Danielle Yarber! Always a pleasant experience.
Absolutley love Hyundai, Danielle in service is nice an always helps an answer my questions when needed
I brought my car in after I had significant loss in acceleration. The staff was very friendly, attended to me immediately, and fixed my car (engine coil). I will also point out the facility looked very clean and professional. I was able to watch a World Cup match on their large TV while they worked on my car. What really made a difference to me was after I left. I got a few hundred yards up the road before my car started chirping. I turned around and brought it back to inquire. Even though I hadn't mentioned it when I originally came in, they were happy to look for me based on the problem I was describing. They identified that it was a loose belt, and tightened for me in just five minutes--no charge! That's some serious customer service. I highly recommend anyone looking for a car to try this place first!
Everyone has been so nice and helpful. Having my car serviced is so easy and if I need to leave it overnight, they offer me a rental. And the coffee offered in the service waiting area doesn't hurt either.
Can't say enough about your service Department!!!! They are so wonderful and nice !!! Especially Danellie Y . She has always went out of her way to make sure that I'm pleased with my service!!! Plus Debbie is wonderful too !!!!!
The service area is awesome!! Jennifer Gray and Danielle Yarber both go above and beyond knowledgeable and dedication when it comes to our vehicles. We appreciate their dedication to our needs and service .They keep our vehicles road worthy (we own 4 Hyundai's, 2007 Santa Fe, 2015 Tuscon(2) and 2016 Elantra). We are so very pleased being Hyundai owners and the Service Department was a major part of that decision.
Awesome service and friendly. Highly recommend.
The staff at Gates Hyundai understands customer service. They made buying a new car fun and enjoyable. Brian is an expert with product knowledge and took the time to listen. He found the right product that matched my needs. Jamie and Becky took the time to ensure I was comfortable with all the details of the purchase. In short I had a team of experts all working to ensure I received the best new car buying experience possible. Thank you Gates Hyundai!!
I have had great service at Gates Hyundai from the moment I walked on the lot. The salesman, Buddy, was great. Danielle Yarber in the service department has taken great care of me the entire year & a half I’ve owned my vehicle.
I purchased my 2018 Sonata Sport 2.0T from John May in April of this year. John was so easy to work with! He was totally no pressure, went out of his way to make sure I had a chance to explore all my options before buying, answered lots of questions and offered us an unbeatable deal. Once I purchased, he followed up several times to make sure there were no issues or questions. A little over 3 months in, I am positive I made the right decision on my car and my dealership!
Gates Hyundai Service Department is incredible. In over 4 years, 3 different vehicles, I always return to Gates for service. I also purchased my tires here for an incredibly low price. Danielle has continually provided me with exceptional customer service and recommendations that I can trust for years now. I truly feel comfortable giving her the keys and letting her do what she does. I have never experienced this in any other dealer service department ever.
Bought my Elantra from here and I think the service department is top notch. I appreciate the crew who take care of maintenance of my car. Danielle is fantastic! Thank you Gates Hundai crew!
The only place to buy a Hyundai.
I was impressed by the professionalism of Gates Hyundai's employees! They made you feel at home while there, and I felt they showed pride in their product and work! You should be proud to have these employees working for you!
Still very quick and thoroughly spot on when finding why engine light comes on.
Great dealership to do business with. Zach was very knowledgeable and not pushy. Everyone at the dealership was very nice and it was a pleasure to do business with them. I would highly recommend Gates and Zach.
What a great experience! My wife and I were not looking forward to buying a car based upon past experiences with other dealerships and boy were we surprised. Adam was the absolute best salesmen we've ever dealt with, not pushy or over bearing at all. He came across like a good friend you hadn't seen in a long time. The finance guys Stewart and Curtis were extremely honest, direct and helpful... No smoke and mirrors! I would recommend anyone looking for a new or used car to ask for these guys personally.
Danielle and James are the reasons for my second Hyundai purchase!
First I should describe my experience with Glenn Hyundai in Lexington... My 2015 Genesis coupe had a squeak coming from the passenger side. It had been there for a while, never thought anything of it. I took it to Glenn, where I bought it less than a year ago to get it fixed. They told me my was warranty was voided because I had an intake and springs from a different Genesis installed. I informed them that the law didn't work that way and they told me oh well we can diagnose it for $160 or some stupid amount. I drove home, squeaking all the way. Fast forward a few weeks to Gates. The service department at gates would get 20 stars if it were an option. They listened to my previous experience, told me to bring the car in because that wasn't in fact how warranties work. I was given a loaner car while the diagnosed and FIXED the problem in one day. Apparently two body panels had too tight of a tolerance and were rubbing. Nothing to do with anything I added. The car was fixed under warranty and then detailed without me asking. I will bring all my business here from now on. This Genesis was the 4th new car I have purchased from Glenn, and it was the last. Thanks for the amazing work Gates!
Brian was knowledgable,low key, and really helped me me feel comfortable about my selection. He walked us through the process from beginning to end without making me feel pressured, and I left thinking I got exactly what he wanted. I really appreciate his work. He should be employee of the year!
Great Deal and Fast Service! I saw a Honda Accord they had listed online and inquired about it. Brian got right back to me and we were able to negotiate through e-mail. Its an hour drive from my home to the dealership and I wanted to make sure I was not going there for nothing. They gave me a good price for my trade in and I got the car I wanted for the price I wanted. I was in and out of the dealership in under two hours. Everything was as they said it would be no hidden fees. Brian and the staff were great to work with, I would reccomend this dealership to anyone! :)
Danielle is the best
looking for a late model Sonata. Gates had the perfect car we were looking for. Zachary made the connection in short time. very pleased with how all options were explained, giving us all details. Thank you, Gates. From a new customer. mark
The service department is awesome!
Gates Hynundai- Thank You!!! For the Outstanding service you have provided me, since becoming a Hyundai owner. You have taken care of me since my purchase back in 2014. A Special Thank You to Service Consultant- Danielle Yarber, for going above and beyond customer service. You are very much appreciated.
Excellent Hyundai service. Highly recommend them, even if you bought at another dealership.
Very satisfied with service provided in a reasonable amount of time.
Danielle Yarber is the best! Go see her and she will get you the best deals.
Great people and fair to deal with. I deal with Buddy and he is the most friendly laid back fella I have dealt with in years. I first purchased my wife’s New Hyundai in 2015. Smooth, great experience. Went back and purchased a Chevy Cruze for my daughter in 2016.. even a better experience. Had the car for about a week and had an issue with the brake lights. They came, picked it up, fixed it and returned the car at no charge while we were on our summer family vacation. Went back this year and purchased another car for my daughter, traded the Cruze.. purchased another Hyundai and it’s going flawless.. get this, a month later my mother needed a car, well.. went to see ole Buddy and was able to get her in a car, had some fun with the sales manager working the price down.. I mean come on.. I ought to have a chair with my name on it by now.. 4 cars in 5 years from the same guy.. just great people!
If I could rate this a zero I would. They lied to us multiple times during our experience with them. We visited Saturday and looked at a 2010 Chevy silverdo they had spray painted the underneath black so you couldnt see the rust(lie#1)! Then they said the truck wasnt suppose to be out on the floor to sale. They also lost our car trade in appraisal or just didn't do it. We called on Monday to see if they would put it on a rack for us to look at We made an appointment for 530. On Tuesday We got there and asked for our guy and he was busy with another customer(after we had an appointment with him for the same time) So we had a different guy. When we asked to see it under a rack he said no technician was there to do so. Left angry and mad. Do not buy off of this dealership!
Thanks Danielle Yarbor for your excellent service .... thanks
Great Service!!! Best people!!! Danielle is on top of her game!!!
Service department is better than most others in the area but still not great.
Danielle Yarber is the best service representative. She is always professional, courteous. Always knows what's going on and is able to help me out everytime I go in there.
Love Hyundai and the Gates service!
If I could give negative stars, I would. My car was recalled for engine issues. I was told it would take maximum 5 weeks to fix this issue. 14 almost 15 weeks later, I'm told the same BS story . "It will be fixed today, it will be fixed today" I've been told that for over a week. I understand that they cant control when the new engine would come I'm. That's understandable. what I absolutely hate is their poor customer service and neglect for our needs. The engine has been in for 8 weeks and they promised it would be fixed then. Then, they charged us for a battery that they messed up!!! Our battery was fine when we dropped it off because they did a check to see what was wrong with our car and they stated the battery was fine. Now we have to pay them for messing our battery up??? We haven't even had the car for over 3 months!!!! On top of all that, it took them a solid 2 weeks to even look at our car!!! Never, ever take your car here unless you want to be without your car for the whole summer!! There is honestly something wrong with the freaking employees there. They dont call us at all. We call them. They arent fast. They don't care. And they are utterly useless when it comes to service. I can not Express enough how sick of these people i am. I can not Express how awful they are
Service department staff was right on time and had the paperwork all ready to go. My car was taken to the garage within 10 minutes of my arrival. The work was done and the car washed within an hour. Great experience!
I live in Tennessee but found the best deal at Gates Hyundai on my new 2015 Santa Fe. Their online pricing is fair and transparent. That's not always the case when looking at cars online. All it took was a quick call to Brian and within 20 minutes, I had a copy of the window sticker and buyer's order in my email. With a quick downpayment, the car reserved for me and I traveled with my husband and kids that week to Richmond to get the car. Everything was as discussed and Brian's service was excellent. I highly recommend purchasing from Gates and you are in good hands with Brian.
Great experience Zach and team went out of their way to satisfy us got more than we expected will be back it's like family
Ryan was our salesman, great guy and not pushy at all. He addressed all of our questions / concerns all the while giving us the space to talk and decide what was best for us. Loving my new 2015 Hyundai Elantra Limited! Thanks guys :)
Danielle Yarber did a great job in helping us get tires for our work truck.
Love this place, the staff is great not pushy make you feel comfortable will buy again would reccomend to anyone looking to buy or lease
I didn't purchase here, due to stock. However the salesman was nice, friendly, and not pushy. Service department is great.
Zack Bowman was excellent to work with. The negotiating process was practically hassle-free and we got to the bottom line quickly. Very much appreciated.
My personal experience with Gates Hyundai, has always been very pleasant, thus far. Whenever, I bring my car in for service I am greeted with friendly, helpful service. The staff is always pleasant. Danielle Yarber, and Jennifer Gray, always greeting their customers with a warm smile and their..."How can we help you attitude," has always made my visit some what enjoyable..."listen, who really wants to sit and get their car serviced?" But, since it has to be done, I can't think of a more kind, and helpful staff. Clean and comfortable environment, good coffee, safe play area for your kids, and excellent customer service. And if it isn't done right the first time, just bring it back and they will make it right. Guaranteed! Hey, sometimes things happen. Another, satisfied customer! -Carmen
Just bought my first non-cheap clunker car there yesterday. Had a great salesman who was very helpful and friendly and the great experience ended with Frank Jones who went out of his way to help me and get me an affordable payment plan and warranty on a great used car for myself and my family. Can't say enough good things about my experience.
Great service dept. Explained repairs needed. Very nice and helpful.
This visit less than perfect. Replaced shocks have failed again and will not replace because vehicle warranty expired. Shocks have less than 10k miles. Very disappointed.
These guys were great, very friendly staff, and great help with getting a new car.
Danielle and Jennifer in the service dept. are the best!! Always take good care of me and my car!!
We purchased a car from Gates. I am hopeful that the car will be a great purchase but our service was outstanding. We worked with Greg Fath and he was very nice, helpful and understanding. We didn’t feel pressured. This was my first purchase from Gates but I would recommend him to anyone. I would like to say not only did Greg treat us wonderfully but so did the rest of the staff! Thanks!
Initially, I spoke with Mike via phone and he asked me to stop by. He was very courteous and friendly and unlike many car salesmen I have encountered in my vehicle purchasing experience. He was great to deal with as well as to sit and talk to. He was very genuine and down to earth making my car buying experience that much easier. Also, he made sure I was given correct pricing on items from accessory dept. exactly as they were negotiated. If you are in the market for a Hyundai, you can't go wrong with Mike Vescio. I highly recommend him...Thanks again, Mike!
Service department took advantage of my wife today. She was supposed to get the 30k maintenance done and they tacked on a 4 wheel alignment and said it was a "regional" service they add and said its recommended every year. This is not a hyundai recommended service and the service woman tried to tell me otherwise on the phone. No where on their site do they mention their own recommended services. You don't do an alignment just because. I will never take our cars up there for service again.
Courteous staff. Excellent experience.
They found the exact car that I wanted. I shopped around for several months, and kept coming back to Gates. I highly recommend them.
Buddy was wonderful to work with! There was a mix up on the titling department’s end, but they eventually got it fixed.
Mike helped me in the process of getting my first ever car this week. He was very helpful, informative, and patient with me. I'm excited to own my first ever car. If you are looking for an amazing cars salesman who truly cares about you as a customer and strives to make your car shopping experience easy with no pressure you can trust Mike knowing he has your needs in the forefront of his mind. Gates Hyundai has an amazing service and sales department. Danielle has been a blessing in helping me schedule appointments and answering my many questions. Both Danielle and Jennifer provide top notch customer service while treating guests with the upmost respect and care. Corey has been a great help when I've called in helping direct my call to the appropriate person and checking me out in a fast, efficient manner. Scott, the GM at Hyundai, provided me with great customer service and a big smile during the process of purchasing my new car. If you are looking for a new car or needing your car serviced Gates Hyundai is the place you should go! Thanks Gates Hyundai for your wonderful customer service and your care for me as a customer.
Always a great experience. Jennifer is always friendly and knowledgeable. The entire service department earns kudos. Pat Williams.
Friendly service, quick in and out. Highly Recommended.
I would like to thank Buddy and staff at Gates Hyundai on there outstanding service, I love my new 2019 Hyundai.. you and your staff are just awesome, you guys went above and beyond.. Thank you so very much. Doug Stewart and family from Harlan county Kentucky..
Best people i have ever bought a vehicle from. And best service all around. I hope to do more business with them in the future. If you are looking to buy a car come here first!!
Buying a new Hyundai in Lexington, Ky was a pleasure at Gates Hyundai. As a veteran of the automobile business I am well aware of the games some dealers play, that Is why when my son and his wife were expecting their new baby and needed a new dependable family car we turned to Hyundai. After shopping our local dealers (we live in Cincinnati) and getting the runaround my daughter-in-law found the exact Santa Fe she wanted online at Gates Hyundai. A call to John May in Gates sales department verified the car was still available, then after a 100 mile trip to the dealer we were also helped by new car manager Rick Asher and Frank Jones the business manager patiently and thoroughly went over all the paperwork. Michael Merritt went over the operation of all the safety and fun features of the Santa Fe with Brooke making sure she knew how to use them all and helping her to learn how to hook up her phone. All in all a wonderful experience and well worth the trip, we will be back.
Great team, great cars, and great atmosphere!
It was awesome . Great sales person
Have bought a used car there and had a wonderful experience. They treated us great, and even when I had a little bit of trouble with the car several months later they dealt with it it quickly and treated me like family.
The best customer service in town. Maybe the best in the world! Great waiting area and friendly staff make this the best dealer in Richmond! p.s. great coffee!!!
Worth to travel 3 hours from Tennessee to buy a new car. Wonderful service, great price. Special thanks to Michael, one of the greatest staffs.
Got the pleasure to work with John May during the purchase of our new car. I usually hate the process of dealing with car dealerships(sorry guys) but he made the process so much better. He was easy to talk to, funny and it felt like he was really trying to help us get what *we* wanted. I’ve already told multiple people to go see him! Take good care of John, you’ve got a good one! :)
took are vehicle in for service they are the best great staff
Logan was a pleasure to work with + Best car buying experience I’ve had! Thanks guys!
By far the worst car dealership experience yet. No one was interested or happy to sell a Used Car. They had no idea they had a Chevy Traverse on their lot even though it was parked right outside the showroom windows. Logan had 10 minutes before he clocked out so he didn’t wanna sell it. John should never sell another car before he brushes his teeth and learns customer service. Scott was “only doing his job” and going to our job and calling us 10 times a day asking for the same information we gave. We had phone calls when we weren’t at home or work asking where the Traverse was. We did buy the car to actually drive it on the road so why would it be in a driveway. Also our insurance went from $150 to $350 because they called and added a driver that wasn’t a driver of the Traverse. Overall the golf player dads of Gates Hyundai shouldn’t sell cars. Had the car for 35 days and still the paperwork wasn’t finished because they were too busy trying to get a proof residence.
I have had the best customer service at Gates Hyundai than any other car dealership I have dealt with in the past. Danielle has been especially helpful when I stop by with a question or concern. My last car was a nightmare to get repaired and just hearing someone say, "we can take care of that" is such a relief to me. I would highly recommend this dealership to anyone looking for a new or used car.
Absolute best dealership I've ever been to (and I've bought from 4 other places before. 3 sedan and 1 new). They picked me up, fed me, worked with me and my loan company, were super friendly, offered amazing deals, gave super service, answered all of my infinite questions, and I honestly cannot gush about them more without sounding like a shill. Hyundai has always been a backburner idea for me but after buying my new car here, I am definitely a customer for life!
I recently bought my 2nd vehicle from Gates Honda/Hyundai in Richmond. Brian McMahan and Gary Settles are 2 of the best in the business. They both went out of their way to make me feel like family. They found the exact car I wanted and kept it within the parameters I set. Everything was done with my personal customer experience in mind and I could not have felt more taken care of. I will be a customer for life. I even drive out of my way to buy from them in Richmond. I urge anyone looking for a Honda or Hyundai to do the same. You will thank me later.
Danielle & Jennifer are the sweetest souls I have ever met! It is always a pleasure taking my car to Hyundai to be serviced. Would reccomend their services to any and everyone!
Wanted to send a shutout to Monica Reed. Came to test drive some cars and couldn't ask for a more knowledgeable person to answer all our questions. We will definelty be going back soon
Buying a car has never been so easy and hassle free. Brian McMahon was professional and very helpful. We live in Louisville and he delivered the car right to our door. I definitely recommend Gates and Brian when you are shopping for a car.
danielle at gates Hyundai is amazing! anytime I have problems I can call or go see her an she is very helpful! go see her for some amazing deals for service!
Danielle in service is always so polite, courteous & helpful!!! She makes sure we are in & out quickly & well taken care of!
Salesman wasn't pushy, gave better deal and most for our trade in than the other new car dealers we went to in the same area. Took longer than expected, could use improvement there but got what we wanted at the right price.
Just had another great experience with the gates family of car dealership second one at Gates Hyundai would highly recommend to anyone looking for a vehicle
Very nice efficient people in service.
Almost everything went well with the appointment but the cost. I was told on the phone that my 7,500 mile service would be about $35 but my bill was almost $72. That is a very big difference!
Just finished up doing my second lease of a Hyundai Sonata with Gates Hyundai. My salesman was Brian McMahan and he took very good care of me, I got a great deal and I am very satisfied. I'll definitely be doing more business with them in the future!
Extremely friendly staff. They are incredibly helpful and easy to talk to. People are what gives a consumer a pleasant experience. The staff at Gates Hyundai define that.
Steve Revell was a great salesman. Very personable attention to his customers. Everyone that I had contact with was both professional and very personable. If you need to buy an automobile and you want to walk away feeling like you got a great deal, then I suggest you give Gates Hyundai a chance!!!
We have been Hyundai customers for the past few years. Our experience at Gates Hyundai is always top notch!! We always receive exceptional service there as well! We appreciate Danielle Yarber for her professionalism and knowledge. She is always very friendly and helpful. It makes it such a pleasant experience! Thanks so much and keep doing what you're good at!!
Staff here are very professional and treat you right.
I always take all my vehicles to gates Hyundai for service. Danielle and the team always takes the best car of me and my cars. Highly recommended!
Tried to buy car wouldn't come down on price gone in 5 mins sales manager is not nice.
Everyone there makes you feel at home. A 1 in my book.
Thanks so much to Jennifer, Danielle and Andrew for such awesome service. My parents had an issue with their Santa Fe and I depend on them to take my daughter everywhere. They were professional and efficient in getting us back on the road. I appreciate them so much!!
Awesome staff by far.
Everyone is very nice and helpful. I feel comfortable going to this dealership.
Friendly service and quick oil change.
Brandon made my buying experience so easy. I traveled almost 3 hours to get to the dealership and everything was in order and ready to go when I got there, just as he had promised. Everyone I dealt with were super nice and I can’t say enough about how pleased I am with the whole experience.I would definitely recommend Gates Hyundai to anyone looking to purchase a vehicle.
I highly recommend going to Gates Hyundai! This is my second Hyundai from Gates Hyundai of Richmond! Both times I comparison shopped, Gates came in with the best price both times, this is why we traveled over an hour to this dealership. Brian was our salesman and was great to work with and very helpful with any questions we had. Currently loving our new Sonata!!! Thanks Brian & everyone at Gates!!
I can’t say enough good things about this dealership. One of the best buying experiences I have had. My wife and I have bought two cars from there since last year, and I would encourage anyone in the market to check Gates our first. Their customer service and prices just can’t be beat. But the thing I like most about Gates though is how laid back and hassle free I have felt both times purchasing a car there. They have never pressured me or made me feel like I have at their dealers. They even offered to let my wife and I take the vehicle we were looking at for the day to run errands in town and make sure it fit our needs and lifestyle. Brandon and Logan have been great salespeople when we have looked at vehicles there, and answered all f our questions. They worked hard to get us a great deal and all discounts possible. They went above and beyond to make us feel comfortable. They also realized how big of a purchase a new vehicle is for someone, and helped us make the right choice for our family. Keep up the great work!
They were wonderful to work with and very knowledgeable John May was a true professional and made the buying experience a pleasure they picked us up at the airport and treated us with total respect and now we are proud owners of our new truck
Very poor customer service in the service department. They simply don't care. I went in for a transmission issue (rough shifting) and the lady said it's probably your transmission adapter valve needing reset. So they did that and gave it a car wash and called it a day. Never even test drove it afterwards or else they would have noticed that their solution did nothing. Immediately after leaving I still felt the issue and decided to go to the dealership in Lexington. Best decision I made, turns out I needed a new transmission and it was still covered under warranty! How about you test drive the cars you supposedly fix?
Stopped in this morning with a low tire indicator light that came on. Danielle and Jennifer are always helpful. Even got a car wash. Was back on the road in 10 minutes. Thanks
Danielle has been amazing help! thank you for all you have helped me with! go see her
Danielle Yarber is awesome!!! She was very helpful and knowledgeable and really cared about my needs and understood what I was wanting!! Thanks Danielle Yarber!! I will send all my friends your way!!!
They was awesome. I dealt with buddy and was so pleased. They was very patient a d got us the car we wanted!
Very nice people including Mike and Eric! Very honest couldn’t be any happier! Very good hearted people. Thank you
Thank you Mike V. and Frank J. I do not like dealing with cars, and you made it educational, fun, and you gave me the best deal. I cannot thank you enough. My husband and I both got a car yesterday. We couldn't be happier with the Sonata and our deal. I live in Lexington, and you are worth the drive to Richmond, hands down.