Reviews of E-Z Rent-A-Car (Rent Cars)

Lisa Isaac

My experience went smooth check in and returning. Overall very satisfied with the service that was provided. Thanks for making my travel experience go well.

Steven Gesis

Literally the worst service and attitude ever !!!! Go anywhere else but here ---- your welcome! just saved you much grief

Rachel Losey

Horrendous. Spare yourself; just pay whatever the difference is and work with a professional company. I left my husband with our toddler and bags downstairs so we didn’t have to haul everything upstairs-big mistake. What should have been 10 minutes or less took OVER AN HOUR. After waiting close to thirty minutes, I asked if there was someone else who could come out and assist customers since there were eight people in line, not counting the two currently at the counter. I was told they needed to answer all the customers’ questions-um, that’s not what I said. So I repeated my request: MORE agents to help since the line was so long. They don’t have any other computers I was told. That’s funny, there’s a third computer sitting on their counter...ok. I’m next in line, so I pull out my license and credit card, and have my reservation pulled up on my phone. I hand them to the agent as I walk up, and she asks me to “step back.” ?!#%?!? This is going well. She’s doing whatever she’s doing, and as the customer next to me walks away, I said to him, “Enjoy your wedding!” (We had chatted during our 40-minute wait.). The agent says to me, “Do you want to go somewhere else???” I said, “Excuse me?” She said, “oh, I thought you said you wanted to go somewhere else.” Heaven help me... If I could have, I would have cancelled our reservation and never looked back. Save yourself the “deal;” it’s not worth it at this cost.

Regina Adams

Great service, nice cars and reasonable prices.

Ingrid Berrios

No tenían el carro que alquilé listo pero rápido resolvieron y me dieron otro.

Jolene Hammons

Fast service and no waiting

Clive Kaiser

Waited 2 hours for a van and was rudely told I couldn’t have an upgrade cause I hadn’t paid for it.

Stuart Gardner

Rental agent lied to us about cost of rental - said they would match other car rental company - actually cost us over $100 more. READ YOUR CONTRACT CAREFULLY AND COMPLETELY BEFORE YOU RENT

Maria Stephenson

Great employees. Helpful and friendly.

Natalie Haas

Reserved a car, but when we got there they had given it away and offered only a mini-van instead. Charged 8.99/gal to refuel.

Sean McGarry

Check in process was fine - Nice, personable women who were well organized. The vehicle had visible damage, a somewhat malfunctioning driver's door, and apparently slightly flat 2 tires. The car inspection woman had no interest whatsoever in helping us fix the door (a wrench could have done it in 30 seconds) or assess the tire pressure. This was very underwhelming.

karen waterhouse

Very professional and easy experience!

Dianne G

I had a really great experience! Ryan was very professional and answered all of my questions. He even took the time to explain to me how to get to the area to pick up my car due to the construction at airport and I really appreciated it.

Jesse Greenstein

Not worth the money you save booking with them. Stick with the professionals: Enterprise, Avis, Hertz, Budget and National. Very unorganized and slow. Look at all the one star reviews! That says a lot about the customer experience. Just checking back in on the review 30 mins after writing the initial review... still 4 people ahead of me in line. This is unacceptable. I want a full refund for wasting 1.5 of my life making me wait in line.

Eric Roller

Every one I dealt with was professional, polite and efficient. They got me in and out quickly and seamlessly. The car was clean, filled with gas and ready to go. They met my expectations and were less expensive then the other guys. It was my first time renting from them...it wont be my last.

Robert Kingery

The agent was friendly and helpful.

Meaghan Riley

Haven't received the final bill but money aside, this was a great, easy rental experience. I wasn't expecting much not knowing the brand, and instead it was (relatively) efficient, thorough, and fair. We will absolutely rent here again.

dhaka100 Islam

Great service by knowledgeable agent with good sense of humor!

Gordon Vogt

Our plans change and they worked us and very happy.

Lissie Rivera

Great customer service by Ryan.. The best car rental experience I've had.. Thank you..

Jojo Ti

We recently rented a car in Salt Lake City for noon. We,family of four, arrived about one and half hour early. They already had the car ready but they had us sit and waited until 12 to give us the key. The customer service was so rude. We complained a little about it. She talked some bad stuff in front of other customers. Such a bad experience with this e z rent a car.

Nickole Fennelly

The customer service I received from Janet and Barbara was horrible. This was not a ez process. Please make sure you bring your patience. There was no car ready for me. The overall experience was not pleasant. I will never rent from them again. I travel from Atlanta to this area about 3 or 4 times a year and they have lost my business.

Sylvia Singletary

The experience was not good. First we were told to purchase a toll pass, we did not need; then we receive a sheet with a diagram of the car and it was called the pre-rental inspection form. last we need a car with a GPS to help us get where we were going which did not have none. I was force to use my cell phone which died before we reach our destination. we struggle to find our way because we were from out of towm visit a sick family member;because there was NO name of the company EZ on the form, NO name of the reprentative, no a phone number .We rental for three days. July22 throu July 25. When we return the car, the reprentative who was a young lady directed us to pull the car in. There was one car infront,then our car and at least two othercars behind our to be check in. We got out and started to remove our belong from the car and my husband was checking in the car. He ask the representive was everything clear, She said yes, and we preceed to leave never once did she say where is the keys or please make sure you leave the keys because there will be fine. she respond yes, your fine only to find out my husband for got to leave the keys. EZ Advantage sent an email or text to my son phone telling him of the issue, because he was the person who rented the car for us, by then, we had already taken the shuttle from the rental area to the Boston airport. Our flight was 7:37am that morning to Baltimore and then to MytleBeach,S.C. My husand start to go back but the airline representative said if the plane come earlier than was stated, he would miss he flight. So he stayed.In the meanwhile,We tried to contact EZ Advantage car rental as to them sending someone over to pickup the keys or if we could leave the keys with some at the airport. To no avail, there was only a 1 800 number to call and you were only able to reach the voice mail for EZ Advantage rental Then I call my son in the meantime, he was calling me. So he was able to reach someone and talk to them. They told him the keys needed to be back in 24 hours or we would be charge $250.00 He stated to them the keys wouldbe back in three days or less and to make a not of it. The very next day, I sent the keys back only to find out they had already debt the credit card for $250,27 There reason for the extra charge was the car was blocking the entrace for other car to come in, BUT THAT WAS NOT TRUE othe car could move through because the cars that was being return was park on one side to be checked and there was more than enough space for other cars to proceed,My complaint is that there was no one to speak with about my issues at the time of the matter and their was know paper working given telling us about the keys and the fee upfront.The only paper work was the diagram of the pre-rental inspection we receive from the representive no phone no. or the representative name. We were frustrated when we saw we were charge after sending the keys back after, my son had spoken with someone on the phone. I feel there should have been a drop box or representive at the airport that you could leave the keys or given the keys to someone there. I feel this could be a scam to make more money from people who travel. This method give no option for you to reach anyone. They need to review pre-rental document and change some thing on it, because if they do not, they will continue to have unhappy customers. Sylvia

David Temple

Terrible customer service. Didn't have cars ready that we'd reserved.

Allen Briggs

Follow exactly and you won't be confused

Vishal

Good overall experience. Would Rent again and would recommend to others. I give this NPS=90.

shandy welch

Long, long wait to check in. Up selling with bad customer service and no signs or staff around when finding my car. Not E-Z! Use another company!

Casey Dill

I reserved a rental car, but when I arrived they had no cars left. Terrible service

Jennifer L

I was pleasantly surprised how good this company was. I will definitely use this company over all the others the next time I need to rent a car. They were professional, quick and the staff was very thoughtful and nice.

Stephanie Samson

Had a great experience with great service!

Takashi Yoshida

Don't leave the key and go during the car return even if the service person says you to do so. What happened to me was that the return time was recorded as 4 hours later than the accrual and one day extra was charged..... Okay mistakes happen. I called the customer service to fix the return time and asked for the refund. However the EZ Rent-A-Car refused to make the refund. They just offerred me 20% voucher as a compensation.

Ldavid Colabine

Cool from start to finish . No hassle and no fuss. Got my car in record time. A plus!!!

Bob Cole

Good service clean cars. Good experience

Jeremy Sink

Had a good experience with them a year ago. Sent them an email recently with some questions but no reply.

Joan Kanaan

I would rate my pick up of my rental and agent with a 5+ but the drop off was problematic because of my age and condition and inability to manage my 1 bag to check. The agent at pick up personally carried my bag to my car before I could even walk there without a bag. At drop off, the agent made me walk to the shuttle area to try to find someone to go back and pick up my bag. If there were walk-in talkies to call for help it would have saved me a lot of walking. The assistant who came back to the car with me was most gracious and helpful and put my bag on the bus. He WAS NOT an EZ employee. Also it would help if out of State travelers were told about needing a transponder to avoid $25 toll charges as happens in MA.

Autumn Glenn

Very poor customer service. Super slow to get a car even when reserving ahead of time. Car was done though and cheaper than other options.

Ana Beatriz Ramos

Worst Car Rental & Service Possible I made the reservation online and went up to get my car. Upon arrival the man there says he isn't allowed to give me the SUV I had already pre-paid for because of some law the company has in MA - that I would have to rent a Minivan, for an extra $30. First time I hear this and WHAT? Then he proceeds to say that I needed to provide proof of my car insurance - which I wasn't able to get on the spot, given it was a Holiday and the company wasn't working and I couldn't get my account online. He left me without a car nor help for me to pick up my family in NYC who just made it from Puerto Rico after enduring the humanitarian crisis going on. If I could give 0 stars to this company and make sure no one else rents from them, I will be satisfied. He dismissed me to the side, poor customer service and didn't even say an apology. When I approached him since I had already pre-paid my rental, he said "you can call your agency and take it up with them". Trust that if you rent with EZ, you will be on your own and their customer service is next to inexistent. Good luck mediocre company. I was able to find a car on the spot with Enterprise, for a lower cost and zero problems.

Michael Lawrence

The worst car rental ever, after waiting in line for 2 hrs then getting to the counter to realize the car that I have reserved wasn’t available and getting put into a similar “style” I get to the car to find it was filthy. Now I get a bill for the ez pass for 165.00 for 15$ worth of tolls even after I request the ez pass to be in the contract. Mind you this is Boston, and there is no longer toll booths and you have no choice to use the ez pass. This was all done though Priceline. What a mistake, I will never use either of these companies again! Very poor Business practices.

daniel11216 .

Great customer assistance, good pricing. Very accommodating to my travel plans. Good choices in vehicles. Will definitely book again.

K II

I'm a frequent traveler and this is the worst rental car experience I've ever had. Slooooow checkin, reps had bad attitudes, car had damage and needed air in the tires. Awful. Who is responsible for this branch?? You'll never get another dime from me.

Cal Lord

E-z car rental was very responsive to my needs. I had questions and they answered them completely. The car was easy to access and was clean and ready to go. I had no problems and would recommend them again.

Joe Sollazzo

Use this fly-by-night company at you own risk! I rented a car using this company from Boston Logan Airport and they didn’t have any cars available! My wife and I (and countless other frustrated customers) waited for hours in the middle of the night after a long flight for a car. Worst car rental experience ever!

Barbara Baker

Why does it take so long to release the credit card $200 hold. I am still waiting since the 6th of August. I had a rental car that was nice and returned as agreed. I was told that a supervisor was notified. I'm still wondering why the delay.

deb mercier

The girl behind the counter was the best

Douglas Lucas

They transport Uso volunteers to the terminals

Debbie Harris

Advertised weekend rental for $60 - ended up $160 due to toll, insurance (said didn’t need or want), etc. not impressed and will not use them again.

Deon Coleman

Very convenient fo those who have no credit card. And the hours are good

Abhinav Mishra

As the name , easy process of renting car. Less paperwork & customer friendly

Shawn Foster

North Carolina it was the same as California. Excellent!

Ellery Horton

Hidden $20 rental fee for locals. Not unlimited mileage for rental cars.

Garry Adams

Poor signage

Perry Herrick

Good customer service, in and gone in no time.

Alex Pervukhin

*beware*: the co has this policy which is not very obvious (hidden?) when you reserve a car online which states that you are not eligible for unlimited miles rate if you are living within 65 miles of pickup station. For unlimited I was charged 20$ extra a day. The car which was given to me was scratched and dented in a front and on the back. Will never rent from this company again.

BuddyRozsa Morabito

Good enough

Lee Rippy

The lady at the front, the management needs 2 of her and a better computer system

Phylicial johnson

Good experience, you should continue. Thanks

Jessica Soto

Their customer service in Las Vegas is horrible. Their 1800 number customer service is worse! The vehicle we rented had to be returned because the engine service light turned on (this meant they probably don’t do regular maintenance on their vehicles, come on it’s a 2018 Sedona) The company could not provide a vehicle for all of us and were very rude about it telling us there was nothing he could do for us. We wasted part of our vacation just trying to get them to help us with this issue. Upon our arrival back home I get an email stating that we owe $100 more because they think the car was returned at 6am when they told us it was okay to return it by 11:59 with an hour grace period. I’m so upset and would sincerely advice you to look for another vehicle rental company!!!!!!

Ashok Vijay

Be aware of additional charges

Donovan Biggs

Excellent Help from Jesse! Made the process super easy and was very kind!

Kyra Elliott

Jesse is very pleasant to talk to and knows his stuff. He goes above and beyond! Our car smelled like dog, but other than that....a fantastic experience!

Mohamed chkounda

It’s the worst customer service ever Honestly I will not recommend this location to someone with high blood Pressure

Kelly Hallett

We were told that we wouldn't need a toll pass because we were going to Maine. 6-weeks after we had rented/returned the car I got two different bills for tolls equaling $135!!! I called and they said it was out of their control and handled by a third party. *** ALSO, all the 4/5 star reviews were completed by employees at EZ rental, you can see where they made the review. This location is shady and all their actions just point in that direction. ****

Britnee Youman

Worst experience ever. Do not rent from them. E-Z rent a car Orlando Airport is the worst place to ever rent from we had the absolute worst experience from an agent. She was very rude and very loud with me my husband and I. I called the headquarters but no one called me back. I will never rent from here ever! Worst and most humiliating experience ever.

Thảo Đức Nguyễn

Great customer service. Fast and easy to rent with lots of cars and unbeatable price. Great experience.

D DBach

Nashville Tn- NO Hassle, exactly what I wanted from the car to the bill.

Mary Elizabeth Hammond

When I arrived in Boston Logan Airport, despite having a reservation months in advance, I was told they were out of cars. It was about 11 pm at this point and it looked like we'd be stranded. After waiting for about an hour they some how came up with a car for us to rent, it wasn't the one we reserved but that was okay. The car was nice and worked great, return was easy. However it's been almost two months now and I'm still getting random charges on my credit card from this company.

anagogytn .

Rent cars fun

Joseph Giacomello

Fast courteous service, very good car selections.

John Pierce

Easy

Ben & Tiffany vanKlinken

Garbage throughout the van. Wipers were broken. Taxes and additions drove the price up almost $400. It said I was booked for $200 and it ended costing $800 with insurance. And, they lost track of my $100 deposit

sandi and todd miller

At pickup, the attendant tried to trick me into upgrading to a larger car by offering a “manager’s special” which I declined. Turns out there were only larger cars left, so I got the upgrade for free. I also wasn’t told if I prepaid for gas, it wouldn’t be prorated, so I ended up paying for an entire tank of gas instead of the 1/4 tank I actually used. Shady all around.

Michael Niehaus

EZ Rent a Car is not EZ. Hard to find, and drop off was impossible. No one was there to take or check in my return. Had to walk around for over half an hour to find a person to help, who was then berated for helping me. I will never use this company again.

Carmen Brache

The front person was nasty. I have been using this rental car for the last 2 years fot about 10 times and all front desk has been very nice, my reviews about them and the company has been 5 stars, but this front desk Alexandra Garcia was rude, unprofessional, and very umpolity. The managers came and were very nice as all the employees always are here. I reported this Alexandra Garcia and it is the reason I am providing one star at this point.

Bahadur Bhujel

Their policy change after you reserved and go to pickup car. Unlimited mileage will become limited. That’s what I experienced in past days and had to cancelled reserved. And had to fought for to get refund. It’s in Nashville International Airport. Staff is so rude and I wonder how that kind of company run business so sad. This happened 8 months ago.

luis polito

Horrible Customer Service, Charged me gas refill. Not a good company.

Laura Smith

Read the reviews. Believe the reviews. Horrible.

Tom .

Be forewarned: Even if you rent through priceline, expedia, travelocity etc this counter does not honor and will not honor all 3rd party rental agreements including unlimited mileage, size or class. I Rented through priceline, called the company (EZ) and confirmed my reservation. Yet when I got to the counter I was told that this office refuses to honor priceline to anybody with an in state drivers license. After getting a priceline representative, then supervisor then manager on the phone to talk with the EZ shift manager he still refused to rent any car to me at their listed price.. But I could pay 3X as much to rent the same car. After 20 min of listening to the priceline gentlemen and the power tripping EZ manager argue. I was told by priceline that they could cancle my reservation and book me with National in the same size car for the same price. I would not rent again with EZ, its not worth the headache or frustration of having to deal with such a company.

Tracy Flowers

Great rates, fast service, and friendly staff.

Kris Johnson

Really easy and professional experience. Highly recommended!

Ekaterina Ikhsanova

This was the worst experience of our vacation. We landed in Miami, where every person we spoke with were unable to answer our questions. We had to file a claim for damage to the car that our rental insurance apparently did not cover. They could not provide me with a copy of my claim paperwork because they did not have a photocopier and asked me to take a photo on my phone if I wanted a copy of my car claim. When we called halfway through our vacation to file a claim over the phone and get information, we received a voicemail TWICE and never got a call back from leaving two voicemails. This was a truly awful experience and tainted our vacation plans.

Andrea Rush

Friday evening at 1130 pm, STRANDED at Boston airport because our "EZ" rental car was cancelled without notice. You have left us majorly screwed, EZ car. You don't deserve the one star I had to give you.

Jem Jender

Great customer service

Aaron Bass

Avoid this place at all costs. It's an obscure, lower-caliber rental service for a reason. I've been renting cars for 3 years because I travel every week for work. This happens for weeks at a time in multiple cities. I've had the pleasure of building relationships with companies over the years that show their appreciation in multiple ways for being a loyal business customer. Unfortunately, this location has proven to not truly care about their customers or their loyalty. A few of the employees and one of the managers had gotten to know me since I was renting EVERY WEEK as a loyal client. But when I spoke with two young ladies on a Thursday afternoon and asked them to continue what the other employees were allowing me to do - Angela and I can't remember the other's name - they were rude and acted like I was a criminal off the street. They got their boss, Todd on the phone was even more rude. He was cutting me off and raising his voice about their policies without letting me get a word in. He didn't seem to care one bit that I had spent THOUSANDS over a period of months. Working in management/customer service myself, I know that's NOT a good look and doesn't lead to longevity or cash flow in a business. This is NOT how you treat business customers. I hate to write this because the gentlemen that work the night shift are fantastic; but I'd encourage them to go work for a legitimate rental car company that has an ACTUAL loyalty program and cares about people who give them their hard-earned money.

fig fig

1 star is minimum option I can give. They even do not deserve that. I had never seen that much rude staff in any rental company before. Super rude. Even I tried to talk with their supervisor, no way. Also they tried to cheat. I made reservation online and my total price was clear on reservation. They said, because I live in Nashville, they wanted me to pay $20 per day more.

Lee Hardin

They didn’t show up to work on time. The person didn’t understand my rental agreement either and had me thinking I was going to be paying for unlimited miles when I already had it.

Yarrimar Lopez

A car was rented for a week. Mid week we had to swap it out twice (Even before we left the lot). The day of return the car lock on key wasn’t working so we couldn’t properly lock the car. Then the manager had to nerve to ask why every car we took out had an issue. Well maybe if the team thoroughly checked the cars we wouldn’t have bring to their attention the car they rented us was not probably working. I guess you get what you pay for. Car & customer service wise. The BBB needs to review this establishment. Why is every other comment below mine are two or below with the comments being the car was malfunctioning.

Katharina Blount

Friendly personnel; location was close; car performed as anticipated; ease of dropping car off. Overall, a great experience.

Rena Clark

Awful rude , rip.off I had to change locations due to emergency health reasons and they charged me the cost of car rental .

Renee' Miller

The staff was friendly & very helpful to rent me an affordable car.

Kirk Mosher

Our plain was late 3 hrs, we called to inform them and they said their was a $40.00 late pick up fee, the car was dirty and had damage, so be very careful to look the vehicle over and make sure its reflected on the inspection, as they did not go out with us to look the vehicle over, I had to go back in the tell them to correct the information. Also a very hard sell, and frankly misleading in my opinion on the toll booths, so they could charge you the extra $19.00 day. I also had proof of insurance and coverage letter from Credit card co but that wasn't enough, I had to call my co's claim dept to confirm coverage.

elisabeth plummer

Great service but car kinda smells but sometimes you can help that. Pick up was easy and service was with a smile

James Kane

Awesome people no problems

Elizabeth Meyer

This is my new rental car company! Everything was as I reserved. Easy and painless

Kyra Shults

Horrible experience. We had to wait for a shuttle bus for 30 minutes when the bus driver was there and denied us entrance. We had to wait for him to come back around, 20 minutes later. Finally get to the rental car facility. We had reserved a car and are told they only had a mini van. The attendant was rude and when we asked about the car we rented he said it's the van or you can wait and hour and I know you don't want to do that. We get in the van, it's dirty and has a broken key. We go inside looking to speak with someone and are told to go find their manager. The manger did help us find a new vehicle. The staff is not helpful and we wasted over an hour trying to get a car

Delfina Martínez Puente

One of the most unprofessional service I ever had to deal with. The queue was ridiculously long and the staff thought that it was appropriate to chat and take it easy. I came for 2 days to visit a new city and spent half a day waiting to get my car, while the staff was enjoying a laid back service. I even made clear eye contact with a man who was checking in and didn’t even bother to stop laughing and get to work. This is in SF. Next time I’ll use another company 100%

Milton Williams

Buyer beware. This place makes every attempt to scam you. tells you gas is only $2.22 if you buy it from them but they charge you for a full tank no matter what. They don't clean the windows so you cant see the little chips then try to charge you for a windshield. Tried offering us an upgrade for $10 a day more and gave it for free to the guy next to us because we got the last of that size. The car was fine, just be smarter than them.

Jamie Boyles

After a long flight my husband waited an additional 2 hours to rent a car. They told him about a possible upgrade, he listened and said it was a good deal, the clerk ran it on his card without signing anything or agreeing. When my husband asked for a refund he was told it would be refunded when he returned the car. Poor customer service.

Ariel Amabile

What a HORRIBLE experience. Anything BUT easy. We rented a car for work, when we arrived to pick up the car at the airport no one was at the desk to greet any customers. As we wandered around someone finally approached us and YELLED at us for bothering him. He then told us that we couldn't rent the car and his explanation for not allowing it (we even bought the insurance and are a licensed driver) was to "google it" . Rude? YES. After we begged him to let us rent the car he told us to leave and ended up renting a car in minutes with a brand name rental service. This place is a joke. For a business that relies on customer service you would think they would care. Will not be returning, and my company will not be renting with them again.

Vaughn Aust

3 people ahead of me in line = 52 minutes wait. I would not recommend to anyone and wished I would have looked at the reviews before renting.

Lori jo Rogers

The EZ of renting the car. The girl at the counter was very helpful. Thats where it ended. I made reservation through Orbitz never again... I asked for a mini van like Odyssey with navigation. When I got to the airport they had no mini vans with nav and in order to get Nav i needed to upgrade to SUV. that was 120.00. I heard on the shuttle bus about tolls not being able to be paid in cash so now I needed an easy toll 30.00.. Once I left the counter I spent over an hour in the lot with 2 lot attendants trying to get the Navigation to work. They were not able to help. I then realized I had to load an app on my phone just to get it to work. The screen never stayed on and required constant touching to get it to come back up. The vehicle had a couple of other hiccups that I made the lot attendant aware of but he was so busy trying to park cars that I dont think he wrote anything down. So I called this afternoon and relayed everything to the 800 Number for Boston just to make sure they were aware of the issues with the car.. I was not offered any compensation for my trouble. Not very good customer service... My original rental quote was about 350.00 This cost me 670.00. Big difference

Alison Deese

Just rented from E-Z at Boston Logan. Was in town for a funeral and communicated that information to the rental agent. She continued to sell us the prepay fuel option saying that the price for the prepay was much cheaper than the price of gas at the airport gas station (which it is) but failed to mention that when you prepay you are paying to purchase a full tank and not just the amount you use. We drove 70 miles. We picked up the car with a full tank and returned the car with 90% full tank even though the return agent marked is as returning on empty which would be impossible only driving 70 miles. We were charged the prepay option of $46 to refuel an entire tank when we only used 2-3 gallons. Of course “customer service” can’t help with this because you sign all the fine print up front in a stressful situation. Would never rent from them again and lesson learned about prepay.

Milo Johnson

DO NOT RENT HERE!! I made a point of asking the sales rep. whether or not I should extend my rental period by a few hours, because I was likely to be a little late returning the vehicle. She reassured me that I would have a two-hour grace period, and not to worry. Well, I returned the vehicle in good condition an hour and thirty-eight minutes after I was scheduled to return. I was not only charged for an extra day, but customer service told me to contact Priceline if I had any issues, even though they have nothing to do with the charge. Terrible company. Terrible service. If I could give them a zero star review, I wouldn't hesitate to do so.

Tanya Kensley

Great experience, nice car and very reasonable price

Tom Koyzis

The counter staff was extremely friendly… But there are 25 people waiting for cars and there are no cars ready yet. Not sure when any of us will get cars Boston Logan Airport.

Ryan Vieira

Very slow service. Stood in line for 45 minutes with only 3 people in front of me.

Tanzie Judge

Great if you are on a budget, but be prepared to jump through hoops and pay hidden fees. My bill almost doubled from my online reservation. They are the Spirit of rental car establishments.

Tom Taylor

Nice, quick, good service, did not try to ding us with any extra fees at return.

Melissa Leroux

I pre-booked my car online for a week like I have many times before. Online it says there is unlimited mileage with the rental but when I went to pick up my vehicle the guy there wanted $.055 per mile and told me that they NEVER offer unlimited mileage with their rental cars. I refused to take a vehicle and pay that much when I am already paying $300 for the week and they still wanted a damage deposit of $200 + the additional 55 cent per mile charge. That is ridiculous. Then when I went online to reserve another car, the same company kept coming up in my search with unlimited mileage. Advantage / E-Z rentals is a rip-off.

Michael Faust

While offering the lowest prices, I had a better experience I had at other car rental services. Would recommend to others who want a quality rental without paying a high premium.

T Tangen

Shuttle drivers need to learn how to stop instead of driving right by a family with car seats and two children. All while waiting 40 minutes for the shuttle! I will never use EZ again!

Joshua Smith

Worse customer service I’ve ever experienced. Hands down.

Blake Russo

Bait and switch scam off Priceline targeting local drivers. Do not ever use EZ Rental car if you want it to be easy. Shameful business.

Robert Bilotti

One of the simplest and most efficient car rental experiences I have had.

nickel5investments

Manny hoops to jump through for local renters.

Jeffrey Benson

Good price but staff is not friendly. Very pushy for add ons.

Terra Donaldson

Terrible front desk experience. Horrible customer service! I would NEVER rent here again and I plan to tell everyone to stay away!!!! Beware!!!!

Celina Perez

Honestly will never use this place again!! We waited for our shuttle for 25 minutes and when it took us to the rental place we wait for AN HOUR!!!! An hour waiting in line to get the keys to our car. Absolutely ridiculous

Renee Bradford

Cost of insurance not fully explained. It ended up costing more than the car rental

J. Corey Edmonds

We got a car that worked for us, even if it wasn't exactly what we reserved.

Basudeb Dash

Excellent services

Jungyoon Park

The kiosk was open after midnight and Janet at the desk was very considerate of my situation.

Caroline Cuny

We arrived late (around 2 am) and waited an hour to get our car. There were only 2 people in front of us. The woman who was being helped was on hold with the EZ rental car customer service for over half an hour while we all waited behind her. When the woman in front of us asked if the woman in the booth could help us while she was on hold the woman rudely said "no". When we finally go to the front of the line the woman was extremely unhelpful and rude and acted like we were inconveniencing her. My fiance's card was declined and when we asked if we could switch the driver on the reservation (so we could use my card) she told us she would have to completely cancel the reservation and we would lose the car and have to call the customer service line to re-book, but she couldn't guarantee that we'd still have a car because they were sold out (even though one of those cars was ours). Even if that is the company policy (which I have never experienced at any other rental car company), she was EXTREMELY rude and unbelievably unhelpful at every turn. I understand it is 3am and you are tired, but so were we and a little customer service goes a long way.

Katherine L

Horrible customer service. Charged me an extra 250 dollars for my rental car for admin fees. Dont rent from here!!!

Gin Sakal

Booked car online. I got to counter and Janet stated they didn't have any to rent. I showed her my confirmation, she told me no cars available. Watched after I went to Avis to rent a car and saw her rent to two others after she just told me they didn't have cars.. I confronted her -she told me the others reserved their car 2 weeks ago and that's why they got a car. She lied right to my face and told me she didn't say they didn't have any cars. I had two witness, my niece and her coworker and she still stuck to her story. HORRIBLE SERVICE!! Will NEVER rent from them. After reading other reviews - they don't care about customer service.

Ray Troy

Everything went as it should! I arrived at 1:30 am and received my car. The walk from the shuttle is a little long but they were the best on price. Unlimited miles on the rental.

Ashley J Arthur

Beware!!!!! Charging for pre-existing mechanical damage. We rented a car but they couldn't find it when we arrived. They gave us an "upgrade" vehicle but when we got in the car it was filthy with mud and had damage to hood and side. We thought it was weird so called the attendant over and he marked it on the sheet. When we drove on the freeway to Santa Fe, 2 days later, the car shook violently and the tire light came on. It was terrifying! We filled the tire with air but the problem persisted but at this point we were in Santa Fe. We could not drive over 60 miles per hour and it felt very dangerous. We called to notify E-Z and they told us to return car to Albuquerque. The next day we were flying out of ABQ so returned the car then upon our return, hours early. We let the woman that something was wrong with this car when we received it and she was nice enough to give us a refund. Today, we get a call that they are filling a claim against us for damages because there was mud caked in the wheel wells. This place is not trustworthy! I wish I could upload the video I took of the car shaking violently. It's insane E-Z would rent a vehicle without a proper inspection!

Jerry Furlong

Very quick and professional

Ezra Jay

Expect random over charges. Total scam

Lisa Gomes

Great prices. Good customer service.

SSAPergande .

The worst service ever , I have never experienced something similar any other company. Nashville Airport, they were 30 min late, couldn't find anyone for half an hour, I booked my car on line, at the counter they have surprised me with the amount I had to pay... $350 extra..."refundable deposit " for the extra mileage I "might" use.... $700 dollars at the counter instead of $250 as it says on the papers from booking on line, which she didn't even looked at and said I had to read a fine print somewhere.... you guys are the worst ever! It took one hour for me to get the car and finally leave , and hope they will refund $350 later when I return the car. Never rent there, I think any other company will work much better and I used a few... never had experience something similar.... why decided to try something new ????I regret it now....

Matthew M

Do you like when clerks leave at the end of their shift and their replacement comes 10 minutes later because the company cares more about overtime than customer service? Do like waiting 20 minutes as one customer ties up the line because he can't find his reservation email and the clerk won't ask him to step aside? Do you like being charged for the toll pass even after you declined because of a communication confusion? Then I have a rental car company for you! The car was brand new, so that was nice. But a snow brush would have been nice (since 5" of snow was forecast).

Adrian Rodriguez

The best Rental spot in Boston

Larry Rodriguez

Absolutely terrible. I turned in my car and they said i turned it in a day later than i did and got charged for their mistake. So unprofessional now i have to go through a process to get my money back. Never again smh

Mohammed Gabr

I thought they are the best and cheapest untill i returned my car so had to edit my review from 5 to 1 star. I have been overcharged with charges that never been mentioned. The lady working there promised to refund but never did or even responded to my emails. Very disappointing service, NEVER TRUST !!!

Sarah Laird

We had not heard of EZ Rent-A-Car before, but will definitely use this company again because of their excellent service and low cost.

Jace Ensor

Very nice staff.

Sara Graham

I called the day of my flight (Thursday) to make sure my car would be ready because my reservation (made by a 3rd party) showed that I would need my car at 12 p.m., despite my coming in at 12:00 a.m. on Friday, . The lady I spoke with said it was going to be fine and the car would be ready. When I arrived at the car rental center, there were two people working. One was having to run back and forth to unprepared cars because they did not have enough cars for the number of people who were waiting for cars. Part of the problem was my own reservation which I had called to check on. It took over an hour and a half to get my car. The girl working was either not fully trained or their system isn't good. The guy running back and forth was having to stop and help her. They were both surprised I had been told my car would be ready as the times were wrong and I should have been told it wouldn't be. Too bad it was their co-worker who told me it would be fine. Also, the girl running the computer kept talking about going to see her man and what she wanted to do when she saw him. She did tell me to initial a few places but didn't tell me what they were. At least the car was nice. The receipt I received after turning my car in was a shock, to say the least. I declined insurance which I was later charged for, they overestimated the amount of gas I used which cost an arm and a leg and no one told me there was a daily charge for the toll tag. I will never use this company again, I will be making a complaint to Priceline and I am lighting up every review place possible.

Marsi Jones

I have used EZ before but not in Boston. The process has always been great, efficient, and courteous. Not today. Rudeness and hard sell tactics are not welcome. Hertz (Park Plaza) has always had great prices and friendly and accommodating staff there.

Louis Oquendo

4 people - wait time 42 minutes. Time for process improvement

Eric Laub

My first trip to N.E. I pick EZ rental there and the van has a ice block about 6 inch thick covering entire roof and vehicle is filthy, and the clerk was rude. I get 10 min down the road got pulled over for failure to remove ice at 2am .Also at check out I was asked if I wanted to rent a toll tag, since I was only going up to Maine watching my daughters graduation and parking for a week then returning to BOS airport I opted to just pay cash at tolls. They FAILED to inform me that I would not have option for cash in MA. And that i would pass 4 tolls just leaving airport tunnels total $7 ...PLUS $100 convenience fees each way...:(..WOW!.. Thanks a lot

lucas williams

Do not rent from this place. Choose enterprise or equivalent. Horrible customer service and experience with this place. Booked and got charged for a full size car and then provided a Hyundai elantra (compact car) and the service rep lied and said it was a full size. After getting paperwork, went to pick up the car and it was not ready yet. The employee working this station seemed to care less about helping out. Literally the most unorganized, apathetic business and employee base I have dealt with.

Tom McNeely

Fast, E-Z, and inexpensive, with absolutely immaculate vehicles, low mileage, great service. Not as big as some of the other agencies, but high end personal customer service only attainable from great training, and taking care of each and every client. Highly recommended.

Jackie Olden

I rented a car from Nashville location and left my Micheal Kors luggage bag. After getting the run around someone finally called me back and said they were going to see who cleaned out the vehicle. I have not received a return call yet. My bag retails for $700. If someone stole from me Im sure they have stolen from others. I will be filing a police report.

Tanya Fairchild

Barbara was extremely helpful and so nice!

Jim Lee

The car was fine, the return process was easy, but it appears the agents are instructed to try to con you into paying more than you need to. 1) they said they would put us into a larger car than we asked for, but did not tell us it would be an extra $60 per day until they showed us the paper to sign. 2) they assume you will just want to pay for a full tank of gas when you return it. Who is going to return a car on empty to make that worthwhile?

DoubleAA

Service was terrible. The lady helping was awesome, but Service was terrible! Did not have the car I reserved MONTHS in advanced...had to be sent to another car rental company and had to pay MORE! Ridiculous and unacceptable for someone who reserved months in advance. What is the purpose of reserving if I do not get my reservation? Not Cool...disappointed. Will never use them in Boston again!

Caleb Bresnahan

This is literally the worst company ive ever had the displeasure of doing business with. I was slammed with over $200 of fees that i was told at the time of rental i would not incur. I was then told i would be refunded the additonal fees. Six weeks later, after going back and forth with customer service and their third party fees company i was nothing but misguided and misinformed. End result, they did not refund any fees despite multiple employees reassuring me that 1. I would not be charged in the first place and then 2. That i would be refunded. Id rather take a public bus then ever do business with this company again.

Kisha Rasband

Loved Molly! You don't find service like this anymore

Eileen Daniels

We arrived the ABQ/Sunport airport we took a bus to the car rental area. We were greated by Justin. He was very polite, thorough and knowledgable. We would rent again from E-Z Rent-A-Car.

John Lee

Unusually poor car rental experience. Waited 5minutes at empty counter. Rep finally came out, still chewing food. Exit gate booth was similarly empty. Also waited 5minutes for an agent to arrive. Car was not cleaned at all, inside or out. Agent not aware of this, until I pointed it out. I declined offer of cleaning due to delays already incurred.

Emily Earle

Worst rental place. First time they added so many fees I ended up paying double. Second time they said if your local you can’t have unlimited miles. It’s in the fine print that is Impossible to find. Because it is only not unlimited for the local licensed people, the site says unlimited when you pay it. They take forever to help you. Never ever book with them. They are the worst company out there.STAY AWAY!

George Barrett

I would have given this 5 stars, but they charged my debit card $200 the day of rental as a security deposit and their site states it could be up to 21 days until they refund me. Not sure why they couldn’t just put a hold on my card and release it once I returned the car with no damage.

Tim Hyatt

really nice car....didn't have the size we had asked for so they upgraded to a larger van..turned out to be the best rental we'd had, since we were there for a funeral...Van was really nice, and staff was very helpful.

Benjamin Sorace

On my receipt i was charged $30 for the MA police training fee, the fee should only be $2. When I called they just made up a bunch of other fees that happen to add up to $30. Also, somehow there was confusion in the drop off date. Double charged for the "extra" day. Will not use this company again.

Rick Smith

Reserved a car and was on time for my pickup but was informed that no cars were available and given no estimate on when a car was going to be ready. Ended up having to book with another company who had a car for me within 10 minutes.

Salah Alkhallagi

We had to change the car twice

Farzad Y

Vantage car rental and EZ car rental have the same reps at Boston Logan Airports car rental location. The sales person for this rental car tried her hardest to up-sell me on the things I didn’t need. She made me purchase a fast pass at $10 per day saying from Boston to Worcester there are over 10 tolls and none accept cash! There were zero toll roads from Boston to Worcester! She further said that if I bring the car over 2 hours late, It will be cheaper just to rent it for an additional day as opposed to paying the hourly rate for the two hours. Both were obviously lies to get me to spend more money that I had to with the company! Don’t rent from this company.

Kaushik Jayaram

I have rented through multiple car agencies and from multiple cities including Boston. Two things that I consider important is showing courtesy to customers and quick service. There was only one agent who took 20 minutes per customer as she was so slow. The other agent came after 1 hour and after standing an hour in the line with just 3 people ahead of me m, I finally went to pick my car. The guy did not even apologize for the wait. He did not care to explain the different charges or why am being changed so much. His behavior was as if he was doing a favor by talking. I wish I remember that F****’s name. He’s a Caucasian guy with a funny chin beard. Never ever renting from ez rent a car again!!!

Danielle Quinn

Easy to locate, efficient, helpful and professional. Painless car rental experience.

Mandy Kirby

Very unhappy. We reserved a soecifis car because we needed it for luggage. When we got there, they didn't have it and expected us to take something smaller for the same price. They then charged us another $60, to get a larger car.

Michelle Crispin

Do not I repeat do not ever rent a car from this place!!!! We declined the insurance and the pit it on car anyway a 300 dollar charge, and when I called about it they said to bad there was nothing they could do we signed papers.

Bryan Miller

Horrible customer service, you might as well get a ride from your local cracked head

Rita Bruder

Quick and efficient check in and check out. Car was clean. Would recommend and will use them again.

Sandra Li

When I booked the car on the internet, I was pretty sure the car was “unlimited miles”, because I was very concern about that. However, when I went to the counter, the clerk said I can only drive 60 miles per day, and if I want to drive more, I should pay another $20 per day to get unlimited miles. I was in a hurry, so I didn’t know the matter in detail at the time. But I can’t help thinking that these days. It makes me feel bad because it doesn’t match what is said online!

Suzy Crandall

Wouldn't recommend our service was awful

Tony Barnett

Very prompt and professional! Great rate via Priceline. Car was very clean and was better than expected. Easy in and out from the airport. Will be using E-Z Rent a car again.

John Prescott

If it wasn’t for the incredibly nice woman working the front desk I would rate this place a zero. When you book online with a rental car company I think it’s fair to assume you would get unlimited mileage. After all it is a rental car right? I’ve rented from all of the major companies multiple times and never have I been told upon picking up my car that I would need to pay an additional $20/ day for any mileage over 250 miles. Second to that upon showing the woman my emailed confirmation where the very first line states it’s unlimited mileage, she advised me that it was my responsibility to read the user terms and conditions but as you can tell from the email photo it seems to me like I’m being taken advantage of. Poor way to do business and poor way to treat a first and last time customer. There was nothing EZ about renting a car and ultimately cost me added $160 to my bill.

Dutta

Rude, Slow and lot of Hidden costs. I am never coming back here.

John OConnor

They double-dipped, taking a deposit for damage and a second deposit for fuel and toll fees. This is something I have never experienced in South Africa or anywhere else.

Manny Mateo

Terrible wait times to get a car. Lady manning the desk was very nice, but only one on hand to handle a line of people. 25 min standing in line.

Winston Thomas

Rented a car for 1 day...

Linda Chagnon

Good Service, great price, and nice car it what we discovered with E-Z Rent A Car. The team in Boston was professional, fast and friendly. The location of the E-Z is inside the central car terminal and easy to find. The on-line experience was quick and met my needs.

N Garber

Awful service. Told me we could get the the car with in 2 hours of our reservation. Delayed flight caused us to come A HALF AN HOUR later. Customer service treated us poorly and argued with us taking away our reservation. Never get their cars at the airport.

Shelly Kesterson

I have rented from them a few times now and every time I have received excellent service with no problems. I will continue to rent from EZ.

Althea Penn

My car was filthy inside and out. Informing me of the $200 deposit that would be required on a pre-paid rental prior to pick up would have been nice. I also walked downstairs and had to go back upstairs to the counter to get a contract.

Stan Loring

Janet and her co-workers ate excellent and always professional. They are very accommodating of my requests and are efficient in getting me through to my rental in quick fashion. If you haven't tried this company for your rental needs, I suggest you give it a try.

Juan Ledesma

The front desk Alexandra Garcia is very unprofessional, nasty, rude, no polite. The manager and city manager are very nice. The manager took over and I describe him as above and beyond in his job. Perfect customer services. We rent here every month for a week and first time this unprofessional customer service I see here.

Reginald Eason

Love this place

Quinn Bent

Displeased with misrepresented policy

Jacki McReynolds

$20 extra fee for unlimited mileage if you are a local. Using the car for travel, not tooling around town. The rental agent was rude and had a "take it or leave it attitude." We left it! Never paid that charge at any other rental company and have used many.

Kathleen Medwar

Great Service!!

Cliff DesPeaux

I rented a car and was surprised with over $200 in toll fees. Just avoid them at all costs -- it's cheaper to rent with any other company in the end.

Chad Abbott

Best rental car place I’ve had yet. Will definitely use them again.

Joshua Willett

Pickup in Jacksonville. Customer Rep was very pleasant and courteous. The checkout process was easy . The vehicle was new Kia Sorento. It was in great shape, clean and drove well (12,500 miles on it). Unfortunately the key fob did not work on either key, so we had to manually lock and unlock the vehicle. We also had to drop off in Orlando. Wasn't expecting the fee to be $250 for this option. It was airport to airport and the distance isn't that far. Drop off was easy as well and right next to the ticketing area at the MCO airport.

Helen Powell

I picked this rental car company because they were located in the Terminal. As it turns out, most of the car rental agencies in Nashville are located in the Terminal. The rental itself went well. The guy at the counter was courteous. The person at the booth in the garage was okay. The car was the problem. It had not been cleaned. The exterior paint was black and it had bird poop on it. The interior smelled very perfume-y of cleaner but there were chewing gum wrappers in the console between the front seats. It also looked like someone had spilled soda pop on the console - sticky and shiny. The car worked fine for what I needed, but I think I'll stick with the other companies to assure a more consistent experience.

William Caldwell

This was, and is at the time of writing this, the worst experience I've ever had renting a car. The two people working the advantage and ez desk did their best but were completely incapable of handling the rush. I have spent 2 hours in line, only to get to the front and find their system was not updating with the ready cars, and no one below will answer calls to tell them. Terrible.

brian adams

THEY WERE ALL OUT OF THE CAR i RESERVED . THEY ALSO CHARGED ME 51.65 FOR A QUARTER TANK OF GAS! HONESTLY, SOMEONE SHOULD GO TO JAIL. THAT IS SIMPLY STEALING; EXPLOITING CUSTOMERS UNFAIRLY WHERE THEY ARE VULNERABLE; RUSHING TO GET TO THE AIRPORT AND RETURN THE CAR I STARTED BY LIKEING THEM, NOW I HONESTLY HATE THEM AND WILL NEVER USE THEM AGAIN

Salameh Obeidat

Great experience

Brian Spalding

Car smelled like gym socks and was very dissatisfied with customer service when I called in to extend my rental to meet additional business needs.

Lorraine Mitchell

Affordable

Regis Gratacap

Terrible service, rude staff, hidden charges everywhere. Watch your wallet, they aren't as cheap as they seem.

Steven Gonzales

Trust me they do things differently at this place, and not in a good way.

Robin Amadon

Great service at Albuquerque rental counter. Terrific agent and excellent cars. They even give you a choice and are fast and efficient. I'd recommend them entirely! And fewer people waiting in line so I was in and out within 5 minutes! Until they get notoriety this is the one to choose! No wait, spotlessly clean cars, great rates.

AUDREY LEAHY

Don't! Terrible experience and booked through Expedia! Beware EZ and Advantage are one in the same! I had written down NOT to use EZ....bad experience in San Diego. Confirmed reservation and no cars left when we got to Phoenix at 11:30 PM! Forced to use a more expensive company! Or we could have spent $$$ for a long ride out to our hotel and come back in morning to airport...is what they suggested...they may have cars then!

Barb Gerber

Charged literally 5 times the quote from Travelocity due to forced upgrade, and not telling us they added every insurance known to man. Was told that 36% was in taxes and fees. Not true. Over an hour wait to pick up car. Never using again.

Elissa Rempfer

An employee stole my laptop out of the rental car. They are horrible and have no procedures to make sure their staff aren't looting. I would never rent from them again.

Allen Dayer

Never have I had such a terrible experience with any other car rental places. I would never recommend anyone to use advantage/E-z They assigned me a faulty vehicle which had three service lights come up on the dashboard, which began giving me trouble after only having it for 15 hours. I tried calling customer service for assistance, after trying to reach someone and being on hold for 30 minutes, I was finally able to reach someone. I did not feel safe driving it back to the return center. The person I talked to on the phone said I would be charged for towing fees If I did not drive it in on my own. In order to avoid additional charges I decided to bring it in. Once I was finally able to get back to the airport, the guy that was assisting me was extremely unprofessional and It is such that I have to take my own personal and vacation time to come deal with this situation. Wasting almost 4 hours of my life with a company that has terrible customer service.

Jacques Laurent

Sorry place! They tack on fees without telling you, then they charge you after you return the car. When I called them about it, they claimed I agreed to it so they can't give a refund.

Manuel Luis

Very good service

Monty Montgomery

Bait and Switch... Be careful with this company if you need to drive more than 200 miles in a day, they will charge huge fees. Even if your advertisements, Expedia reservation and confirmation emails state unlimited miles, it's just a lie. Go with Budget or Avis, they always have unlimited miles.

Joshua McNicol

Fast friendly service

Chris Martiniak

Fast good service. No problems. No pressure or upselling thankfully.

Margarita Belozerova

They are just scoundrels! That’s the worst car rental company I’ve ever dealt with. It’s been already 1,5 month now but I’m still getting obscure charges on my credit card from them! If you don’t need an extra headache DON’t rent a car from this company!!!

Jen Petras

BE CAREFUL RENTING HERE. I rented a standard sized car for my boss who was working in Taos and also visiting a friend who is dying. When she picked up the car, the guy who processed her upgraded her car without telling her that he was upgrading the car and without saying that there would be extra charges (the rental had been paid for upfront online). Afterward, when we saw the final bill, they refused to refund the extra charges that were not authorized. This slimy company seems to want to reinforce its bait-and-switch policies and support its dishonest employees. Triple check everything--paperwork and car--if you decide to rent here.

Rick Arnold

Average 15 minutes to check out a customer. If there are 10 people in front of you (always is at least 10) expect to wait an hour or more in line to get your car. Not worth the $10 you might save.

PastelxRBX

I had good experience with EZ in the past, but my last experience was not so great .First the service was very slow it took me 30:00 min to be served ,with only two guest ahead of me, then when it was my turn i was told that the med SUV that i booked on line is not available and i was downgraded to Kia Rio LX , Very small car compare to what i booked.then i was told either to take it or look elsewhere.I was very disappointed,plus my baggage couldn't fit the small trunk.

Clay Zeller-Townson

Closed upon arrival, forced to use more expensive option. Unhelpful customer service on phone. Do not use!

Joseph Taddeo

Very helpful and friendly.

Lisa Krueger

Bait n switch don’t rent from them!!! Their policy is different then Travelocity terms. They will say it’s in the terms but it’s a lie! Go through the Travelocity terms and it’s not there. I read mine n showed it to the desk and the guy try’s to blame Travelocity!! Liars liars bait n switch!!! You show up and they add all these fees and try and blame it on third party. Pathetic-losers!! Walk over to budget and get a honest deal which is what I did. Don’t give these companies they hide under a blanket and use third party companies for business but don’t honor their terms. They also don’t do a military discount reason alone to not support them!!

Susan Tyler

Great customer service during check in. Alejandro was very nice and easy to work with. Car clean and well serviced. Would use them again.

Kevin Pesenecker

The hell with these guys

Ross

HORRIBLE customer service. Staff was very rude and offensive. The arrival from hell.... stick with the more professional companies, even if they are double the price.

Brittney Bauer

DO NOT RENT FROM THIS COMPANY! My initially quote somehow tripled and I cannot get a hold of anyone for partial reimbursement. The line is atrocious. It pays to go with a refutable company.

Agus Yudhah

Good economical car with reasonable price for college student.

Vinod Kumar Singla

I usually rent from a new place after checking the reviews thoroughly online. However, in this isolated incident I missed checking the reviews online because of a hurry and the result as expected was bittersweet. The staff seriously needs some customer service training or increase in wages (I don't blame them if they're paid ridiculously low wages). I rented online using priceline before visiting the place and got convinced into buying insurance on top of my original booking. This brought my total to a price which made the trade off between awesome customer service at Enterprise and saving a few dollars seem worthless. Keep in mind, they charge extraordinarily high penalties for refilling (around $9/gallon) or bringing the car late (1 hr penalty for 1-2 min late car).

Carolynn Wood

A seamless transaction

Fields Jackson

WATCH OUT!! If you rent car from this location and you live within 65 miles of the location, you are not eligible for unlimited mileage. The policy will not be obvious to you when you rent a car and by the time you find out at the front desk, it’s most likely too late. I was charged an additional $60 ($20/day) for unlimited mileage, which I thought was crummy. The car tank was barely full when I left the lot too. I WILL NOT BE RENTING FROM THIS LOCATION AGAIN!!

Thomas Knuth

Friendly staff, prompt service. A great value.

James Mc

It was my first time Renting here and they have some crazy rule about local renters having a mile limit and this is not mentioned online. I spoke with the rep at the front desk before getting the car and explained to her that my order online was for unlimited miles. She told me she would make sure I was not charged extra for any additional miles for my rental so I got the car. upon returning the car I get an additional $155 charge for extra miles. The manager says there's nothing she can do because that is their policy despite what her employee said to me at the time of pick up. I told the lady if she could not get me unlimited miles that I needed to cancel my reservation and I was assured I would not have to worry about it.

Chris J

Check out process was a little slow. Car was fine

Rob White

Not the best service and they try to upsell you on insurance coverage. They were very persistent and used scare tactics about paying for damage plus loss of rental to bully me into paying. I still declined and they said "you're making a mistake". If you can put up with that, the price was cheap!

Kirby Pennix

Front desk rep was great. Car had strong odor, interior was not cleaned properly, multiple scratches on vehicle and a slight dent on passenger door. Cheaper doesn't equate to better.

M.Fatih UYAR

Very bad Service, Do not Rent form Here, I reserve and pay via Priceline it supposed to be unlimited mileage, when I came for pick the car the Clark here said that this is limited mileage for local renters. They are punishing local people.

Marcello Charris

vehicle had an unpleasant odor inside when picked up. staff misinforms you about toll roads in order to upsell you Toll Transponder service. very slow shuttle pick up service (waited at airport close to half an hour for shuttle) . when returning (at 5 am) same person accepting car return was the shuttle driver. Slow return process. will not rent from them again despite the low rates.

Debra Waller

Rented a car out of Raleigh and when I arrived in Raleigh I had to wait for over an hour to get my car because they had 1 person working. I had 5 people on front of me. The lady who checked me on was very friendly and thanked me for my patience. She offered a free upgrade. I was supposed to be in a Kia Forte and was upgraded to a Toyota Camry. That would have been great except for the fact that the vehicle had red ants in it and the cruise control didn’t work. The gentleman who was checking my vehicle, when I returned told me to tell the manager about my experience and that I had been bit by a couple red ants, though I killed about 20. I proceeded inside and told the manager who offered nothing, barely even got an apology. He really just let me know that he would treat the car and make sure that it was ready to go for the next customer. He did thank me for telling him about the issues. I’m pretty easy to please and I do realize that stuff happens but I also work in a management position and it is always the goal to exceed the customers expectations so that they will hopefully return and be willing to share there good experiences with others. I would not recommend this rental car service. I saved about $10 to use this service instead of another one. I guess that in this case, you get what you pay for.

Jen Kinneard

Nice staff. Great deal. EZ Rent wasn't on the road sign at the Raleigh Airoport with the other companies so it was confusing for my hotel shuttle driver to figure out where it was. It's to the left with the Advantsge company.

Prashil Dulal

WORST. PLACE. EVER. First of all, my mom and I stood in line for nearly 1.5 hours, because there was only one person working behind the desk. Then, when we got to the front of the line, we were told that because we lived within 65 miles of this place, we were limited to only 250 miles for our entire trip here, and that if we wanted unlimited, then we would have to pay $20. So, we went ahead and paid the $20, because we were going on a trip to Asheville. We got our keys, and we went outside to look at the car, and the first car we looked at had a chocolate stain (I believe) in the back seat. So, I asked a person to come over and take a look at it, and they said to go back inside for a new car. So, we went back inside, and by that time the line had grown again. It felt wrong to go in front of everyone and ask for a new car, but we were in a rush, so we did that. The next car we looked at, had a broken rear wiper. We asked a person about it, and they said to take a picture and that they would sign our paper for it, as well. The entire process took nearly 2.5 hours, and the cars were terrible. Both had problems. I don't think they take care of their cars, so I would say to stay far away from this place! If you do get a car from here though, make sure to inspect EVERYTHING. Otherwise, it might cost you.

Gregory Zielinski

I rented a car for one day at Advantage. Not familiar with the area and not planning to have to use a toll road, I didn’t get the toll option, but I did prepay for gas, leaving about $30 worth in the tank upon return. Unfortunately, on my way back, I was unavoidably rerouted onto a toll road, and as you know, there is no way to pay the toll as you drive. When I called management to see if they would cover the $3.00 toll considering they would make an extra $27 on the excess fuel left in the car, Manager said that not only would they not cover the toll, it would charge an extra $15 fee. They wouldn’t even let me pay the toll on checkout. The default position is to do nothing-why are you are paying a manager to make a default position? Where is the value added? Would it not have made sense for this manager to think about future potential for rentals to me and the large company I represent. I will never rent from this company again. Advantage has lost my business forever.

Taylor Ziegler

Rented a car in Raleigh and it was incredibly easy to pick up. The shuttle got us from the airport and took us right to the pickup building. Very fair max mileage policy. Friendly staff. Be aware their customer service is only open Monday-Friday. The car we were given’s driver door did not open properly which we did not realize until after leaving. We wanted to make sure we let the company know it was like that when we picked up the car. It was not a big deal but due to it being a weekend, we couldn’t contact customer care to let them know.

Kimberly VanCleave

Excellent service, selection and price

Priscilla Sinclair

EZ rent a car was quick and easy. The service representative Pamela was extremely helpful and provided pleasant service. They do put a $200 hold on your card which is not told beforehand and there seem to be a lot of extras offered for additional pricing which can hike up the price but overall service was good.

elaine flowers

Great shuttle driver name Ronnie.