Reviews of Don Moore GM Center (Rent Cars)

Sarah McDonald

My salesman was very helpful

Henry Scott

The coffee was great. The WiFi was awesome.

Namira 87

Scheduled an appointment to have my car checked for engine pinging and gear shifting issues. The car was returned to me and I was told it might just be bad gas, that they could find no issues. Took the car back the next day when my check engine light came on. I was then told it was a coolant leak and that I was out of coolant completely along with a knock sensor and cam cover issue all of which would cost me over 300$ to fix. None of this made sense to me considering the issues I was experiencing (and I am NOT a mechanic). So I had my vehicle towed at my own cost to another dealership in Evansville. I found out the real issue was with a warped cylinder head in the engine. I had my car fixed at this other location (all of which was covered under warranty) for no charge and my car now drives great. I will never recommend Don Moore to anyone and will continue to take my car the 50 minutes to Evansville for any further issues I experience.

Sean Smith

Don Moore. Enough said.

Ralph Bemboom

Jonathan was extremely courteous and helpful in our purchase of a new Hyundai Tucson. I recommend him to anyone interested in purchasing a car. With people like him working at Don Moore I will always be doing business there.

J B

Good people

William Meloney

DM Service stepped up when I really needed assistance. Thanks Cindy and Joe.

Leo Cas

I had my front wheel alignment.Reaonable price.Friendly auto service staff

Pat Flowers

High. For cars and mantience

dan Spalding

Bought my car in January. Kenny Arnold was wonderful!

Jessica Banker

If I could give no stars I would. We went there after driving 2 hours to buy a suv. We get there salesperson was helpful but we drove the suv and there was a loud squeaking noise coming from the brakes on the driver side. He said "yea I heard that to." The manager then says he will then take it to the service department to get checked out. He comes back to tell us the service tech heard something but "ain't nothing to worry about." We listen to their speech. They will give us an extended warranty for cheap or help us out anywhere else with getting the price down more, etc. My husband and I knew the noise was something serious and when asked about it again they just kept saying oh it's nothing. We left. We didn't trust them after this. Got home and did research sure enough on Chevy Traverse's the brake boasters go out and make the same noise we heard. This dealership knew there was something wrong with it and was willing to do whatever necessary to get us to sign a contract. Buyers beware!

Lisa Barlow

Very friendly people.

Pamela Legate

This dealership will do everything they can to make sure the customer is taken care of way beyond what is required of them, the people there are truly the BEST. I wish I could say the same for GM my truck is a diesel and came with a 100K 5 year power train warranty and at 4 years and 84K miles a electrical component in the engine went out and the warranty says electrical components in the engine are covered BUT this particular electrical component which I have found out is a common part to go out, GM has conveniently excluded from the "Power train warranty" and when this part goes bad the engine LOOSES POWER or surges, so my question is since this is a internal electrical component of the engine, why is it that this is not a part of the engine warranty, I have spoken with GM and even as they are reading the warranty script, they even say internal electrical components are covered. And when I point this out they say Oh that one is excluded. Maybe because it's very hard to get to, and requires a great deal of labor that GM simply doesn't want to pay for so they stick it to the dealership and customer. Again concerning Don Moore Chevrolet in Owensboro, Ky. I simply cannot say enough good things about them, they really did way more than they ever had to do, to help in my situation. THEY DO EVERYTHING THEY CAN TO MAKE SURE THE CUSTOMER IS TREATED RIGHT. Unlike "GM"

Richard Sears

Excellent knowledgable staff. Great selection of vehicles. Excellent service department.

PERRY Hawes

Quickly serviced my truck very friendly and I was very satisfied

Shanna Riggs

Very nice people

Zach Berry

Bought a new chevy tahoe and traded my old one in thanks for the help Cody Stewart. Look forward to seeing you again when I'm ready to trade in again!!

Neil Mattingly

3 hours for a scheduled oil change is not good service

Deb Survance

Absolutely wouldn't buy another car from them. Worst experience I have ever had!

Ryan Marion

Helpful sales person, fast service. Good Job!

Eric Hagan

Prompt and always courteous. When finished,they gave a thorough explanation of what was done in my oil change and tire rotation. Will definitely be back.

Carl Cole

Friendly service.

Dorothy Griffith

Takes great care of my Cadillac.

Wendye Phelps

They do their job but it always takes me way longer than it should to get finished. 1 hour estimate, by appointment just after opening takes over 2 hours. My appointment before that, they came out and apologized for forgetting I was waiting (with my thankfully well behaved toddler). They took off half the price but we were there for about 3 hours for a tire plug from a screw/nail that should have taken no time. But, they are always polite and accommodating.

Hoosier INKY

I made a "last minute" call to schedule an appointment for service on my car and Don Moore on 54 met my needs, immediately.

Evan McDaniel

Had a very good experience buying a used 2017 Silverado at Don Moore on 54. Laura the sales person that worked with me was great!!! She made the experience easy. I can say that was actually the first time I enjoyed buying a vehicle. I checked all around and they had the best price I could find. If your looking for a new or used vehicle, stop by and see Laura at Don Moore. She’ll take good care of you.

david proctor

Very good the staff was very friendly and informative. I will go to them again for another vehicle when the time comes.

Troy Perry

Appointments arent kept but they try.

Harry Kralik

Your guys did a good job

Jennifer Winchester

Good service, quick.

Brian Dunn

Death to this company

Jason Faulk

We have bought two cars here in the last month. Nothing but honest and timely communication. Zach is a great professional salesman and Valerie in finance works hard to get you what you requested.

Francele Warren

Fast and efficient service.

john white

Knowledgeable people, will bend over backwards to make your visit a good one

Mary Beth Costello

They were rude to my mom her car was broken. She took it there to have them fix it. She need an appointment they didn't look at it for two days. She missed two days of work. She's from northern Indiana she had no way to get home. They knew she was from northern Indiana they should have been on the ball and made that first priority but they didn't. Then to top it off they couldn't even fix it. They couldn't find what was wrong with it. So as far as I'm concerned don't never get any business from me or anybody I know.

Ryan Hamilton

I had a great experience getting my wife into a new car thanks to my salesman, Jonathan Soto. I highly recommend doing business with him.

SHERRY A ALLEN

Drove my mom to have her car serviced.

WilliamA. Knight

Service department slow and over charge you always have a list you want done and the cost then shop around.

Will Overby

Had a great experience working with Laura and everyone at Don Moore! I love my new car and they treated me like an old friend.

David Hunter

I scheduled a grille replacement over the phone and was given a cost and an appointment. I dropped the car off and was later called and told the repair would require additional parts at additional expense. I get the impression this is probably a regular practice for this business.

Gabrielle Steen

I went in and talked to Cody. Explained my situation, and that my payments needed to stay in a certain range. I had 6 days to find a car, after day2 of being told they still can't find me nothing, I told him I had to go else where! I went that same day to Champion on 54, within 3 hrs I had been approved for a 2012 Hyundai Sonata!! I am glad I followed my gut and went elsewhere. This vehicle even had 7500 miles on it!! Got a GREAT DEAL!! Don't know why Cody couldn't do this...he obviously kept putting me off!!

Oral Pierce

Don Moore is a RIP off would never do business with them again.

Lukas Grant

Very nice staff and the place was neat and orderly

Rodel Pearson

They give us the best service for our vehicles.

Sharon Reitinger

Great parts dept

Melissa Riley

Nice people but not enough service members. My car is being repaired under warranty but they were "all out of loaner vehicles". With 2 lots full of vehicles. So my mother had to leave work to come get me and my children. Very disappointed in the inconvenience

Bill Hodges

Awesome service friendly people Down Home Country hospitality

Tammy Henry

PAY VERY CLOSE ATTENTION TO ALL YOUR PAPERWORK BEFORE SIGNING!!!! The Moore value price is NOT what you will actually get the vehicle for. The price listed on the vehicle is only based on many stipulations!! BEWARE buying demos!!! They will tell you that you will be compensated for the mileage an the vehicle and that the price will be lowered however if you pay very close attention to your paperwork it will NOT be discounted! Also be careful putting a down payment down bc if you pay close attention to the numbers and details on your paperwork it will not all be applied to the vehicle bc they find a way to raise price or make charges or leave out discounts that actually puts your down payment in their pockets. They list prices that are very misleading bc you only get that price if you meet many different criteria’s. DISHONEST!!!!

Pamela Ayres

Cindy kept me informed every step of the way while my car was being repaired. She even found a coupon to help with the cost and offered a car for me to drive while mine was in the shop. A very pleasant experience every step of the way.

Ronald Cox

Had a little longer wait time than I wanted.

Jarred Gillette

Good fast service, coffee shop to wait in, probably the most pleasant experience I've had for routine maintenance.

David Thompson

Fast, friendly service! And quality techs that know how to fix your vehicle!

Nicole Murphy

Cost money and nothing was fixed.

David Wilson

Great deal and great service when I bought my new truck from Don Moore Chevrolet!

James Slaton

I recently had to have my fuel pump control module programmed on my Sierra. They did an excellent job, and came in lower than what I was originally quoted. Many times shops tack in an extra $10-15 for other miscellaneous- they were straight forward. They also found where one of my fuses was missing and reset my codes for no extra. Great people and great service. Anita and the rest of the shop knows what they're doing!

Terry McDaniel

Great service department. Nice folks

Rashaud Murray

yayy

Amanda Jones

We had excellent service with Zach and Joe. We would definitely recommend Don Moore to our friends and family!

Elizabeth Pugh

Seems to know what their doing... they did headlamps wiring because it melted... bout $200.00

Cristi Rudge

Awesome selection

bubba sisk

I will never trade vehicles there again once they get you to sign on the dotted line anything that you discussed is completely ignored I'm sure I'm not the only one that has been done this way. I will put on social media how I was treated at Don Moore Chevrolet. And by the way those commercials are pathetic

Laura Burden-Loney

Laura was excellent with her service with us highly recommended purchased my new truck

William Hunter

Service was both timely and professional .

Thomas Brousseau

Nice place a little over crowded.Had finger prints on my door.

Kenneth Goff

A very nice place to buy a car from the staff is very courtesy very well knowledgeable and will see to your needs

Steve Humphrey

Ok

Bruce Banker

Very satisfied with the customer service.

Ken Mennell

I had a bad experience. I brought my GMC in for front end work - on the way home, the transmission failed. After the transmission was replaced, the car kept stalling. It was in the shop for 3+weeks. I ended up selling the vehicle. It was a loss considering what I paid for repairs. I will be avoiding them. The customer service staff is very friendly, but I cannot trust the mechanics/service with my vehicles.

Jason Gallion

Did a great job

Brian Simpson

Made an appointment for a recall. Sat around for 40 minutes before they told us the parts are on backorder.

Melinda Howard

Great Customer Service is at its best!! Bought my Camry from Don Moore's and they do a great job servicing your car!!

Jan Williams

Great people

Rob Allen

Great place. Great salespeople.

Julia Witty

Had a nail in my tire, had to be replaced. Also had to order. Told me it would be in the next day and ready to pick up. It was, got off work and went and picked up TV he car. TV he service man kept me informed also.

Joe Meserve

Great people

Joe Moseley

It was great it has good service and great people.

Karla Hendrix

The salesman I got was afraid of losing his job if he negotiated the price of a used car. I got laughed at when I tried to negotiate! After I left the dealership I got a text that asked if they could sell me a car that could better fit my budget....He had no idea what my budget was! In the past I bought a brand new car from Don Moore (the car I am driving now) I will not buy another car, used or new from them!

Stephanie Jean

Had an alignment done, and my car still pulled to the left. I called and scheduled an appointment to have the car looked at again. After waiting 2 1/2 hours, they came and told me both my front tie rod ends needed replaced, which would cost an additional $300. I waited 2 1/2 hours for them to do absolutely nothing to my car. When I asked why they didn't notice this when they did the alignment, I was rudely told by charity that I didn't specifically request that it be done. This is part of an alignment! I am not a mechanic. I dont know what parts to ask to be inspected specifically. I have attempted to contact customer service several times, but they haven't returned my calls or emails. Edit: after posting this, I was contacted by an employee from Don Moore. I explained what happened, and that I had been trying to get a response from someone for 3 weeks concerning the issue. I had already purchased the parts that needed to be replaced on my car. They offered to replace them and redo the alignment at no charge. Both of the employees that I dealt with that checked me in were very courteous, one even held my daughter's hand and entertained her while I was transferring her car seat back to my car. They also gave me a loaner car while the parts were being replaced. I appreciate them rectifying the situation.

Joni Anderson

Because I would of had to wait n wait n wait, and I was already home thanks to my neighbor..to getting my car back, BUT they did a good job on my car, BUT I have to call them now and tell them my air isn't working... I think it's juju...

Jeffrey A. Johnson

Fantastic experience. All of the people there are a pleasure to work with. From the moment I walked in the door, I felt welcome and never felt the least bit pressured. In truth, it felt like the opposite. I really got the impression that they were all working hard to find the right vehicle for me and to get me in it. Don Moore should be proud of the staff at his GM location. 3/5/19- Just as a follow up, had to let you all know that when you buy your vehicle at Don Moore, the first service is free. I went by to see about getting my oil changed, because I was already in Owensboro that day. Stopped in and they explained that I had a free service due for purchasing my truck there. Nice, added bonus. Just one more thing that will keep me coming back to Don Moore. And did I mention their in-house coffee bar? Awesome coffee, great baristas and terrific service.

Johnny Pinkney

The service was fast and friendly. They did everything they could to make me feel comfortable. Cindy was Awesome

Nathan Stiff

Had radiator service work done. Easy to communicate with. Nice staff. Only complaint I have is the mechanics didn't put cloths over the fenders and front grill and got dirt and grime all over them.

Spenser Girten

The staff at Don Moore was incredibly helpful. Ryan made the whole car buying experience pretty much painless. I would recommend these guys any day!

Jen Peter

Awesome salesperson Stephen, would go back definitely!!

Brad Carby

Don Moore always takes care of you! Definitely recommend.

Casie Montgomery

Horrible experience here. We bought our vehicle. They tried to call us back 39 days later and re-work our financing because the contract they provided wasnt accepted by the financing company, though they never bothered to let us know until then. We finally got a title in the mail two months after our purchase and it wasnt for our vehicle. We're three months in and are still currently waiting for a license plate. We will NEVER use them for a vehicle again.

mike payne

It's always a good place to take your vehicle to have work done right

Rick Jensen

Our daughter got a great deal on her car today

Kawana Essex

Great as always! Rita is such a pleasure to work with. She is always patient and makes sure that she understands my concerns with my vehicle. Then she is always patient in explaining to me, in language I can understand, exactly what is wrong and what needs to be done to correct the problem. All estimates I've received from them have been on the low range of the national averages, and my final bill has never been more than the original estimate. I have 2 vehicles that I take to Don Moore on 54 for all of my maintenance and repair needs. A++ Staff from the service reps, to the cashiers, and the mechanics perform skilled work. I always feel safe about any repairs they complete on my vehicles. -Single Mom of 3

Brandi Johnson

I have no nice words at this point, so I'm going to leave it at that.

Angela Dephillips

Good customer service. Only reason i gave them a 4 is because we called about our vehicle having problems and they put us in for an oil change only.

Gregory Newman

Great price and excellent service, great friendly atmosphere.

Greg Hodskins

Sucks

Andrew Bartlett

The service manager, Andrew Burden, was very helpful. I appreciate him taking the time to ride in the truck with me so I could explain what it was doing. He also took care of two other issues for me while I was on-site.

Pilar Espinosa

Service is always friendly over at Don Moore 54

Sharron Newman

Service staff always very nice and helpful

Chuck Parker

Love to to work with Y'ALLS High End. Cars an truck's. Previously work with knew

Jim Lorenz

The service at Don Moore Buick was great. You’re welcomed immediately by Cindy who has a helpful, happy, and pleasant disposition. She makes you want to come back. In fact that is our very reason for returning. We experienced car trouble in Cannelton, In and googled the closest Buick service which turned out to be Don Moore. Cindy got us seen right away and within an hour we were back on the road and back to Texas. We are back in this area and needed a routine maintenance so we came back beca

Michelle Blum

Wow! What a pleasant experience buying a vehicle.

Landon Sheriff

Waited 2 hours to get my mother in-law's battery changed and we were the only people in there.

Charles Foster

Very friendly... Seth, very attentive and willing to answer any questions.

Stephanie Raley

Great team to work with! Ryan was able to answer all of my questions and made the process easy!

Jacob Bowers

Don Moore is amazing !

Pat Locher

Very friendly and helpful

Katlin Aull

My husband and I had the pleasure of working with Johnathon back in May when he sold us our new Elantra. Johnathon met us in the lot within 5 minutes on arrival and was very knowledgeable on the make/model and features of our car. He made the car buying process very easy and painless and I would recommend him to all of my friends and family!

Cathy Weaver

Ryan was awesome! I would definitely want to deal with him the next time I get a car or send a friend or family member for a car! Thanks!!!

Marlene Blair

Bought a used car at don Moore on frederica 3 weeks ago. Have had to go back to 54 the last 3 Saturdays in a row ! Now I have to 3 or 4 more days till more parts come in an guess ill spend another sat at Don Moore ! My opinion , the store on Frederick should have sent in to the Chevy place on 54 an had it all checked out before they put it on the lot to sell ! !

James Morris

While at Don Moore Chevrolet Dealership getting the oil changed , could not ask for better service, they were courteous, kind and communicated excellent, great and nice friendly atmosphere, I give them a 5 star and have been there several times before, the are very knowledgeable as well, keep up the great work, excellent staff :)

JaeWon Lee

Polite salesman, treated us good. Recommend if you are looking for a car.

Suzanne Walker

Cindy Wells is an excellent service rep. She is very knowledgeable about the vehicles and her customers needs. She listens to the customers concerns or questions. She should be a very valued employee because she cares.

Kirk Davis

My wife and I bought a new car here in May. We did our research and got our loan prior before going in. That being said the atmosphere was very professional and there was no pressure to make a deal. The coffee shop attached is pretty good. I'd recommend giving Don Moore a chance before you buy somewhere else.

Heather Mott

Words cannot express how AWESOME this dealership is. We purchased a brand new 2017 Chevy Camaro and from the start the car had problems. The problems it was having were due to factory error. The car broke down twice in 4 weeks and had paint issues. Every time it had to be taken in the ENTIRE staff was more than accommodating! They made sure, I was treated with nothing but respect and concern. After the sixth time it had to return to the dealership they got me out of the car and placed me in the exact same car with no hesitation or additional cost to me. They absolutely have customers for life with my family. I'm extremely grateful that they handled the situation the way they did. Awesome place to purchase a vehicle from. They definitely go above and beyond for their customers. Thank you Don Moore Chevrolet!

Chris Watkins

Great service.

Michele Leibfried

Have had some issues a couple times in past with black oily smudges on grey interior and oil cap left off after oil change. My last visit was on a Saturday and the young lady that checked me in was very therou and professional as was my service.