Reviews of Don Franklin Lexington Hyundai (Rent Cars)

Nicole Welch

Assistant manager from this evening is fantastic. Very knowledgeable and excellent customer service. I was debating various brands of cars and he really took the time to go over all the details, differences and options. Very positive experience after a not so good experience up to this point. First time at this dealership. Will definitely return.

Monique Gilliam Avery

I had a wonderful experience. I recently purchased a new car from them and took it in to have normal service completed. When I arrived I was immediately informed that there was recall on my vehicle that would require an additional 2 hours over and above the general service time. I was given a loaner for the day and everything was taken care of to my complete satisfaction. Matt and his team were great.

Laverne Wombles

I just purchased a hundia Santa fa 2019 an I'm very thankful for it brody and the rest of the team went above & beyond to get me where I wanted to be payment wise and I'm very thankful for that they are a very nice group of people to work with.

P J

Disappointing!! I have wasted my 2 weeks due to this dealer. Initially, sales person Navarre was giving correct info. But, later everyone especially the manager behaves really bad and was continuously moving the price up just before signing the docs. I left this place 2 times just before purchasing the car due to same reason. Most of my friends took the car from Carmax and they give you best quality plus good customer experience. Everything is finalized, and I am going to buy my car from Carmax this weekend. I will suggest, do research and buy from right dealer. Many dealers like Don Franklin, initially tells you low price of car to attract and later increase the price just at the time of signing cs. That's why People suggest to buy the car from dealers like Carmax where you don't see price fluctuation.

Ashlee Mack

I had the best experience with Naverre Smith! He was awesome, he went out of his way to get me what I wanted. I absolutely loved my car buying experience with Don Franklin Auto! I love the car I purchased and don’t regret it one bit!

Tarryn Johnson

Mike Chisley is amazing. He went above and beyond to ensure I left with the car I wanted. New 2019 Hyundai Tucson. Very personable, Very friendly, and WONDERFUL at what he does. If you are in the market for a new car, ask for Mike Chisley at Don Franklin.

Steven Hall

Bought two work vans from here and a Cadillac. You would think they would want to make their repeat customers happy. I trusted them to order me some parts and paid a premium price for generic products. All I wanted was my money back and the service manager wouldn't even call me back. We buy multiple vehicles every year for our company and it won't be at any of your dealerships anymore. I will make sure I let every customer I deal with know what kind of business the Don Franklin dealerships offer.

Tim Burton

With so many talented , hardworking salespeople in Lexington and the surrounding area it was not easy to decide who to buy a car from . Lexington is also blessed to have several great family owned dealerships making choosing a dealership to buy from on equally difficult .However, Misty Roberts was my choice of whom I bought my 2017 Hyundai Sonata from . I had the pleasure of working with Misty at Don Franklin in 2017 . While there I observed Misty to be smart , articulate, hard working and honest like a lot of salespeople in Lexington and its surrounding area . . In the end, Misty was who I chose because in my eyes she simply stood out a little bit more .The same reasons I bought my car from Don Franklin Hyundai .The Franklin dealerships are all run with integrity, honesty and all have a mission to put the customer first . In addition, Franklin is blessed to have excellent management teams in both service and sales that help create that culture of putting the customer first . They also treat their employees with respect and appreciation . In short, what a great place to buy or service an automobile . I highly recommend Don Franklin Hyundai , its management teams and Misty Roberts . Oh yea I also got a great deal

paul hartwig

Great service always

Kevin Wombacher

Pretty horrible experience. Went in to get a leaking CV boot replaced and have a door latch that was loose tightened. They wanted to charge me $70 to "diagnose" the problem with the door even though I already knew what was wrong and told them what the problem was, so I passed on that and took it somewhere else for that work. As for the CV boot, of course they wanted to replace the axle assembly instead of just the CV boot. So that means a more expensive part that isn't entirely needed. I was told it would take 1.5 hours and it ended up taking 3.5 hours. No explanation or apology for the extra time was given. When my car was finally done the guy came in and joked "You've been here all day". Yeah bud, I know. Will not go back to this dealer as they are obviously trying to squeeze every penny out of you that they can. Incredibly disappointing to see a Hyundai dealership run this way. Would be nice to be able to trust your local dealer, but not this one.

Kyle Fiedler

After an absolutely TERRIBLE experience with Jennifer Belcher at Don Franklin Nissan, we walked out of Nissan and walked down to Hyundai and dealt with Navarre Smith. Navarre took GREAT care of us and listened to our needs and wants out of a vehicle. He and Brad went to work for us and got us the very best deal possible. They have changed the car buying experience for us. We didn’t think we would buy a Hyundai but with the level of expertise from Navarre, Brad and Chandler, we were confident in purchasing one from Don Franklin. We will continue to purchase vehicles from Navarre, no questions asked.

Jennifer Riley

Fast service friendly staff

J Todd

Don Franklin Auto Service has number 1 customer service. They explain everything and breakdown the cost so you understand it and will answer all your questions quickly.

Tina Wooldridge

The wait was long for a scheduled oil change and tire rotation but the young lady that checked me in and took care of my payment was awesome.

Christian Herman

I highly recommend dealing with Chad Givens at Don Franklin. He is very professional, respectful, and easy to deal with. He works on getting the best deal for you and your family and you feel like you are working with a friend.

Rachael Curnutte

Dave Sharpe was great and found the perfect Sonata for me. As a first time car buyer, my experience was smooth and I didn't feel pressured to buy right away. I will definitely be back in the future.

gucci channel

Don Franklin of Lexington is the best, our sales man, Jacob, was the best. He was honest and upfront with the prices. Had the best experience with them. Thank you all.

Johanna Cespedes

They were nice and friendly and they took care of us

Darlene Rutherford

Quick and always friendly service.

Natasha Grubbs

Let me just tell you about this amazing salesman we had!!!! Navarre Smith, was the absolute best!!! He listened to what we wanted and we got it! We ran him ragged I'm sure, but he does what it takes to make his customers happy. This was by far the best vehicle shopping experience we have ever had (seriously)! He took care of us up until, the very last part of the transaction. He not once acted unprofessional or irritated having to run back and forth to get us the deal we wanted. This guy has only been there just a few weeks and has already made himself in the top 5 of salesmen! This is proof that he is the BEST! He isn't pushy and work hard for you! If you're in need or want for another vehicle trust me, this stand up guy is the one to work with!!! You won't be sorry that you did!!! You can even tell him I sent you his way!!

Tom Bryan

I have been letting Don Franklin Hyundai in Lexington service my Sonata since it was new. I have been very pleased with both the car and the dealership!

Natasha Lacey

Very helpful for the most part. However, they wanted to charge way to much to change a car bra

Tom Miller

Good service and support

Matthew Gross

I was scheduled to meet Chris Spaulding to see a specific car. When I got there, I was told he was busy, and then when the other salesman went looking for the car, he was told they sold it yesterday. They even sent me an appointment confirmation the day of... The other salesman at least tried to sit down and go through the website to see if there was anything else I might be interested in, but overall was a waste of time, and pretty unprofessional.

Rodney F

Service department always does a great job

Robert Smith

Loved the experience here! I had a great sales representative D. Bond. I would recommend him to anyone. This is the first time I have dealt with a dealership and it was excellent. Great service and a fair price.

Melissa Smith

They do a good job and pricing for service is fair. However my shortest wait time for an oil change was about two hours and they don't really give you updates or anything.

Nona Penney

Great place to buy a car. You get that extra care and attention

Kyra McCleary

The service center was really friendly and we were able to get our car fixed and even got new tires forca grrat price! We will be back for future needs

1jfddds1 .

If you’re looking for a Hyundai Tim Burton is the person to see!! He will work hard to find you the exact car you need, no pressure to buy something else!! Thanks Tim and Don Franklin!!!

Margaret Henderson

Helpful parts dept.service department is respectful and nice. Checked for recall without being asked to.

Debbie Tipton

We were looking at another dealer and having trouble making a deal. We drove by Glenn and saw the same car in the color I wanted. The salesman was great and we made a deal in 5 minutes. This is not the first time we have bought from the same salesman. They friendly and easy to work with.

William Stevenson

Never use them. Bought a new car from there never worked right after 200 Miles!!! I went to Gate Honda way happier!! Good luck if you mess with these people they don’t know what they are doing!! They don’t even know about there remote start programs and there oil changes, so sad...

Darecia N.

Darryl bond is the best

charles turner

Go to Gates, horrible customer service here at Don Franklin. Most notably, Bo, the “Parts department ***manager***”” is horrible. Was told tire would be in on a Saturday, went in the following Tuesday, still not there and her response was “system is down, nothing we can do.” So here my brother is out of work for extra days. Notified Wednesday the tire would be there by 12pm, but they couldn’t mount, balance or put it on until next week. This place is a joke, go to Gates Hyundai.

Steve Platt

Nice guys to work with

Cherie Davis

The service team is great! I've been taking my car here for years, and they are always kind, professional, and I trust them.

Amy Felker

My sales experience was great, but after I received the car there were several things wrong. Scratches were not buffed out as promised, No navigation due to a broke antenna and broken rear defrost. I live in Louisville and they have been very unaccomadating. I drove the vehicle back here today and sat for 2 hours without my car being moved, only to be told I will have to come back again to have the antenna fixed which I told them in advance to prepare for. Not very happy as an out of town customer.

BB Sup

I had a great experience! The lady who gave me a tour of my car was amazing! She was very knowledgeable about all the features!

Sr.happy Boss

They didn't have what I wanted but our salesman, Jacob, was awesome!

Rosalind Irvine

I bought my car here. They were able to get me a loan. So thumbs up for that!

Laverne Covington

Very nice kind i give them 10. I will come back again.thank you

gordon24lorir .

I’ll always buy my cars from Don Franklin and salesperson Misty Roberts. Misty made buying my 2017 Hyundai Elantra a wonderful experience. She was super helpful and very knowledgeable about the car. She stuck with me every step of the way, and I appreciated her help so much!

Lisa Baker

Donnie was great. He made sure I got a lot of rebates. He gave me a great deal on a 2019Elantra se. He was awesome

a grim

A great looking car (Tuscon) at a great price. Don Franklin is the place to buy a car!

Brandon Eaves

This place is great. I've never had a problem with sales or service here. Everyone is welcoming and professional and you get in and out quickly.

ernie joseph

From start to finish was one of the best buying experiences I have ever had! Big shout out to Jeff and Shannon for their professionalism! They don't do like other car dealership but trying to push you into a vehicle that you don't want. Shannon introduced me to Jeff and immediately he asked what I was looking for and he pulled up the stock and explained each vehicle compared side by side then we hit the for the test drive. By the second car I had already decided which one I wanted. We went back to the shop to discuss prices which by the end I think we got the vehicle that I wanted for a great price! The employees treat you like family which made the experience that much better. Sent the car through inspection after the deal was already signed and completed and they found that a tire had a knot on the sidewall; instead of just replacing one they put brand new tires on for me free of charge to me. I will continue to do business with them as long as these two gentlemen are the people are working for the company! Again congratulations Shannon and Jeff!

Bahama Bill

On October 29, 2018 my father who is 81 years old went to turn in his Sonata lease and then lease a new vehicle. They provided him with printed quote and set up an appointment for him to come back on November 1, 2018 to complete the deal since he wanted to discuss with his wife and son (me). Then he returns on November 1, 2018 ready to complete the deal they proposed to him. Unfortunately, they decided to attempt taking advantage of an elderly man by telling him the payment will now be more that what he was quoted. He left upset and in tears, but I'm proud of him for not buckling and being taken advantage of by Don Franklin Hyundai.

Carolyn Payne

While the service received was good, I'm reluctant to overstate them until I've done further business with them. I just had my 30,000 mile service. My car runs like a new one. I have encountered no problems and was given a loaner for use during the 3-hour service.

Michael Boyle

Best experience ever buying a new car. First time ever trading a car in. They made me feel welcomed and appreciated. Painless process from walking in the door to driving away in my new car. No pressure, just straight forward knowledge and honesty.

Linda Logan

Very nice people of course the would be we bought a new car but we did get free first oil change very nice.

Steve Cox

Shannon Jones was super great to purchase our new truck! When we walked in we were immediately greeted by the desk and were thanked for coming in and were expecting us. They looked at my trade while we test drove to save time. When we got back Shannon addressed our concerns and remedied them. Everything was upfront from the beginning to end, very transparent and polite. We were in and out in no time, even though they were really busy. We would definitely make the drive again from Cincinnati. You all rock!

Troy Gerrard

I bought a lemon from the Don Franklin Hyundai dealership in Nicholasville. I'm now on the 2nd check engine light on a brand new car with only 2200 miles on it. I've had this car since thanksgiving so it is just 5 months old. I've brought my car into this dealership instead of the other Don Franklin in Nicholasville because these guys at least communicate with you and are determined to fix the problem.

William Caise

Unreal customer service! The sales manager Brad bent over backwards to help me get into the car I wanted. Chad Givens is awesome. I reccomend everyone go and see him! He understands the customer's wants and does everything he can to ensure you get the vehicle you want at the price you ca afford. Go to Don Franklin and get your next vehicle! Don't want to forget about Scott Keyland the general sales manager was great

Gussie Heydenreich

I will definitely go back here .

Ashley Brock

Was very happy to get in my new car at first, but the they ripped me on taxes and tags, (new tags were only good for 5 months, not even until my birth month, and they didn't take my trade-in out of my name.) When My temp tag expired before I got my tag in the mail (2, almost 3 months after I bought it,) they were of NO help, and I had to drive all the way back up to Lex with an expired tag.

Kayla Sturdivant

Kelvin was the greatest! He helped me make my choice and made the entire process stress free and easy going. I could not imagine going to a different dealer after working with these wonderful people!

Rashad Harrison

Amazing place to shop and look at vehicles the service is amazing and the staff there is exceptional

Casey Thompson

Nice sales men

Sheena Fox

I had to go in for a recall on my Hyundai and it said it would be up to an hour for the maintenance work, but they had me up and outta there in 25 mins!! Very friendly staff as well.

Richard Steele

Great car buying experience. Friendly and helpful staff.

Kacie Mora

My Hyundai was hemorrhaging oil and not drivable. This was due to a recall issue. I had my car towed in at 11am. That specific recall and two others were completed by 4pm! Keep in mind this was an unscheduled emergency. This is absolutely amazing! I need to give specific adulation to those who also deserve it. The first cheerful person I spoke to was Tiffany. She was a ray of sunshine. The person that handled my case from open to close was Seth. WoWW!! I hope to goodness this company realizes what an asset he is! He kept me apprised of what was going on via multiple phone calls . He went above and beyond throughout the entire day. He made a very stressful situation a pleasant occurrence by day’s end! Thank you Service Department, Thank you Seth!!!

Emily Caskey

I had a wonderful experience with Glenn Hyundai. Stan was my sales man and he was wonderful! Everyone was smiling and welcoming here! Not to mention, I absolutely love my 2015 Hyundai Sonata! I highly recommend!

Tony Lester

Great great place to purchase a car from. Sales finance everyone are awesome to work with. My saleslady was Misty Roberts, she was great, friendly, and very well knowledged of anything I has to ask her about. I will buy from both Don Franklin Hyundai again and will work with Misty again as well.

Shawn King

The Sales Manager needs to get off his high horse and realize he’s not the only car lot on planet earth. Found a newer car in better condition for less money down the road. I don’t think they realize that people can hear them talking while you are in the same room. The only reason they get a 4 Star review is because the salesman was AWSoME!

Anthony McGrath

I had an incredible experience as a first time car buyer at Don Franklin Hyundai! Chandler English was extremely helpful and got me a great deal on a brand new Hyundai Sonata Value Sport. And the music in the showroom is amazing.

Bradley Davis

Had Navarre as a salesman and couldn’t be any happier on how the buying process went down. I never have left a dealership feeling like I actually received a good deal until today.

Jeff Grubb

Fast, customer-friendly service. 5 stars.

Samantha Blizzard

My husband bought both of his cars from here and recommended I buy mine from here and Ty Cobb did great with all 3 purchases. He is very humble and willing to help anyone who walks in his office! I recommend him with any car purchases!!

Steven Richardson

Service is a very busy place! Casey keeps on topic issues fast, she is a favorite of mine. Very honest If I have a question I need answered, and the guys can't. Casey will find the answer for you or resolution to your issue. Most people I have felt with will give you the easiest sneer they can, not Casey or Glenn Hyundai . Just bought my second car there and will continue when I another car!

melvin machal

EASY BUYING PROCESS! David Sharpe is super great! Thanks!!! Bought a 2018 Elantra. Very nice car. I have bought several vehicles here. Seems to be a good place to go to for a new car.

mark stone

Great service and great staff.

Gayle Plank

I was due for service and due to illness in my family at not been able to get it done. My sister was in the hospital across the street, I showed up without an appt and they worked me in. Big shout out to the team for accommodating me. It was a blessing. Thanks to all of you

kentaris wansley

I walked in there with my head down not being sure if I could stop catching the bus but thanks to Daryl bond I'm loving my car and come to find out I made a friend along the way thanks you guys are awesome

Dune L

Best experience I've ever had buying a new car!! Please go and see Ethan. Best salesman there

charlene joseph

Got mom a new Elantra, best place ever

Robin Fairchild

My husband and I just purchased a 2015 Cadillac Escalade ESV!! And the customer service we received from Navarre has been by far the best that I have ever encountered!! He is absolutely the best at what he does. We live out of town and my husband works up north and he even had someone drive to him so we could get the paperwork signed. I will definitely be recommending Navarre and Don Franklin Auto. They definitely get a 5 star from us!!

Jacob Burke

Friendly I guess, but I wouldn't return. Professionalism not at highest standings

Elaine Clay

I bought my Sonata from Glenn about 16 months ago with several warranties including free lifetime oil changes. Everything was fine until Don Franklin took over. The service department has threatened to deny free oil changes stating they can not honor it. This is ridiculous! When Don Franklin became the owner, they not only assumed assets but the liabilities of Glenn as well.

Jason Smith, REALTOR - KELLER WILLIAMS Legacy Grou

Customer Service and Courtesy of Don Franklins entire staff are always very professional.

Shay Slone

Great service from the parts department!

Deanna Smith

Nick was a great guy to deal with. He wasn't pushy, didn't try to talk us into something we didn't need. Just took us at our word of what we wanted and what we were willing to pay for. I'm loving my new car!

Stephen Rutherford

Shopped around at several dealers for a specific car. After four separate dealers, and dozens of hours negotiating, all quoted me the same basic price. I was about to go ahead with one, found Don Franklin through car gurus, and they very quickly, with no negotiation, quoted an out the door price that beat competition by 2k. Can not say enough how much I appreciate the sales approach.

George Woodward

Friendly Professional explained every step in buying process. Comfortable that a fair deal was completed

Rebecca Benton

Very pleased with the service department.

Jimmy Brown

It's a great place to purchase a vehicle.

Terence Ragland

I was told I could get a loaner and than was told no. I am not from town I explained this the service writer goes to tell me we have a shuttle but it cant pick you back up. Again I am not from here I am I suppose to get around. Here for a church meeting. I left dont think i will be returning now i have to drive back across the mountain with God knows what the problem is on my 18 Hyundai sante fe sport 2.0t ultimate.

Kathryn Staniford

I felt like a herd of cattle being rushed around, and all I wanted was to look at a car. Not a very welcoming atmosphere.

Frank Abbott

Salesman David Sharp knows his stuff

Kela Weathers

I purchased a car from here in May and they misled me on what they were giving me for the trade in of my vehicle and rolled $1700 onto my new car loan without my knowledge. I was told they were giving me $2700 and instead gave me $1000. I would highly recommend making the drive to Gates Hyundai in Richmond instead for honesty and lower prices on the cars anyhow.

Rick E

Very professional salespeople Jamaal was SUPER!!!

Kryst ́elle

Buying a car is a NIGHTMARE! I have recently run into some bad car luck and Don Franklin Lexington Hyundai was my first painless car buying experience. Brody was friendly, accomodating, & quick to respond. I actually flew from another state because I had reached to so many dealers and Brody was the only to be completely transparent about pricing with me. I HIGHLY recommend working with Brody and this dealership.

Josh Blaylock

I had a very poor experience with the Glenn GMC dealer, but my experience at Hyundai was great. We got a good deal on the purchase and the trade. The salesman was great and the staff bent over backwards to make us happy. The Hyundai dealer restored my faith in that organization.

Caleb Sayre

I had a great experience here. I was helped by Julio Cardona. He’s not Honest Abe, but he’s close. Unfortunately I didn’t get a deal done (I kind of regretted not buying the car... a lot of it was I wasn’t sure how much I wanted to spend at the time), but he was great walking me through everything and making me feel comfortable.

Phillip Grimes

The SERVICE DEPARTMENT IS HORRIBLE AT THE HYUNDAI STORE!!!! All though I had a wonderful experience with the sales team during the purchase. I had one of the worst experience with the service department for a simple oil change. They lie about how long it will take to complete service. My oil change took over 6 hours to complete even after they told me 3 seperate times that it would take an hour and 45 minutes to complete. Because of this I missed several appointments for work that cost me potential money. Did they care? Absolutely not! The manager of the department was pointless. He kept saying "I don't know what happened, we just dropped the ball". We purchased a maintenance plan from them during the sale. DON'T DO IT BECAUSE IT'S A WASTE OF MONEY!!! Because we prepaid for service no one seemed to care about rectifying the situation. They explained that I had to contact the warranty to get a refund. Then the refund company told me I had to call the dealer to get my money back. I left messages with several people at the dealer with no response over a week ago. A bunch of run around to get the right people. And to think I was going to bring my other truck there for service. They don't care about your time and only want your money. I waited until now to write this as I hate ruining future relationships with companies. They have ruined my outlook on the entire company now because I did attempt to contact people outside of the service department without any luck. I'm not doing any future business with a company that doesn't respect its customers. I need to go alter my other post about the Auto Mall now because of this experience. Not a 5 star facility.

Ronnie Chaffins

Great friendly, courteous and excellent service as always!

D Washington

I love having my vehicle serviced by Glenn Hyundai. They always provide you with a great experience, However, requested something outside the norm didn't go so well. I requested an extra service other than my normal oil change and nothing was written on my paperwork to indicate what they found leading me to believe they never checked. I was experiencing hesitation while climbing hills to where the gears didn't seem to shift correctly. My third disappoint in service.

Toccara Coleman

I would like to give a huge "Thank you" to Darryl Bond and his team for helping me find a vehicle for my little big family. He was patient and attentive. Made my 1st car buying experience easy with little to no stress. He allowed me to provide all my information via email and got me exactly what my family needed! Thanks, Darryl!

Mark Pennington

This is the worst car dealership in this town. Not only were they deceitful when we tried to buy a car, but we scheduled a Hyundai recall service on our 2014 Sonata 3 weeks out. They told us we could drop it off Friday and pick it up on Saturday. They called 2 days before we were to drop it off, and said they could not have it back to us until Monday. 2DAYS. Do yourself a favor and stop at Car Max to get your car

Byron Simpson

Absolutely the best servive dept i've ever been to. Service writers are prompt, friendly and my car is always serviced at my appt time. Even the mechanics are friendly and explain what repairs are needed. Thank you for the good service.

Elishea Schweickart

We got our car today and had a good experience. We worked with Mike Chisley and he was great! We will be referring Don Franklin Hyundai and Mike to all of our friends.

Jeff Womack

David Sharpe was great. Straight to the point no useless sales talk. Told me what I needed to know fast and a great attitude.

Christian Elrod

I have been using Glenn Hyundai for the past 15 years and they continue to do a great job of taking care of my needs. The hardest part of finding the right dealership if being able to depend of what they tell you especially in the service department. I trust Glenn Hyundai service.

Terry Rose

Always give credit where it's due .. Unfortunately I have had to take my car back for the same fix A/C three years in a row .. My car isn't under warranty now and yes this was some what of an inconvenience But my service manager Kayla could not have handled the problem in a more professional manner.. Big Thanks to Kayla and Don Franklin Hyundai for fixing my car at no charge this time.. Alot companies forget the value their employees bring to them .. Please don't forget the value Kayla brings to Don Franklin .. Will always recommend Don Franklin . There will always be issues with any car.. Don Franklin and Kayla help minimize those issues.

Steve Leedy

Leased a new Tucson. The car is 5 weeks old and already having issues. Died in the middle of a busy road (all electrical died but started back up after pulling over and waiting a couple minutes). Basically was told by Don Franklin to get it to them somehow and they would look at it. No loaners were available so was told to try and see if Hyundai Consumer Affairs might help. Jury is still out on service support after sale. I was left feeling I wish I had my old car back. Stay tuned. Will amend after service.

Chad Shepherd

Friendly and fast quality work

Verna Carpenter

My family leased 2 new 2017 Elantras. Our sales lady was Misty Roberts. She was very patient an knowledgeable. We never felt rushed An it was a overall great experience being that it was the first time I had ever leased a car I felt like I made the right choice with the car I chose. Misty is a sweet an wonderful person to work with an I will definitely be buying or leasing from them again. She makes all my service apoinments too An I will not have any other person to sell me the car except Misty Roberts she is the bomb !!!

Joshua Rudnick

I purchased a vehicle here a few days ago. While purchasing the new vehicle I was offered a pretty offensive amount for my trade, much below KBB value. Luckily, I was able to negotiate to a more reasonable number. However, a few days later I get a phone call advising me that I told them the wrong payoff amount on my trade in. While I did provide them the loan balance instead of the payoff amount (small difference due to interest), they somehow wrote down the number wrong that I gave them. The dealership had been contacting me, expecting me to provide them with nearly $1,000 over a mistake that was their fault. This is my first and last time purchasing a vehicle from any Don Franklin dealership.

Robert Whirles

The Service techs were knowledge and very friendly. The service time was done quickly .I will definitely be back and will pass along your professionalism to my friends.Thanks for your time

c darma

Great ppl

Kerfy

Brody is a hell of a guy. Would recommend him everytime. Didnt give up, didnt try to sell me something so ridiculous in price and tried to find out what I really want without talking about brands or types of cars. He knew how I felt, noticed my reactions, and was patient with me the entire time. I hope He's there in the future when I trade in my Fiance's Tucson to something she wants.

CT Shim

Go see Darryl Bond!!! Best car buying experience I've ever had!!! I'll never buy a car from anyone or anywhere else!!!

Kody Lynn

This was my first experience purchasing A car, and it couldn’t have gone better! I went in very concerned that I would be taking advantage of due to my lack of knowledge and experience in dealing with car dealerships, and I receive the exact opposite. Everyone I interacted with at Don Franklin was more than helpful. They explained every single step of the process and made sure that I was clear on everything and felt comfortable. I will definitely return to Don Franklin in the future!

Bill Prater

Always a great experience, from purchase (over the phone and internet) to after sale support in the Service Department. Friendly people and easy to do business with.

pritesh patel

Had a bad experience went to service department on August 6 had issue with battery drain with my 2017 new car .talk with representative for about 15 minutes he said tech. Has to look at the issue what is causing that problem . And gave me appointment for August 14 at 4.30 pm Upon checking at arrival today guy can not find me in system. Finally he find it and telling me it’s 4.30 pm we don’t have any tech. To look at issue . If you don’t have tech. don’t give appointment at that time Then she said its battery issue let me check. Che checked with machine and said need new battery Then why some one did not check that with machine on August 6 . If I knew there is no technician available and if the will check battery with machine Why they told me to make appointment for battery check . I have to drive 40 miles for that I should just go to Walmart and checked it Bad services Not coming again

Ehren Smith

Great deals and excellent customer service. I'm a salesperson here and I always treat my customers as if they were my family. I strive for customer care above all.

Marvin Collier

Very quick service. Oil changed 1n 29 minutes.

Bri B

Made an appointment to have my car looked at. The lady who scheduled me said they could even probably fix it the same day. Got to the service location, they told me they “didn’t know why she scheduled my appointment at that time because they didn’t have anyone there who could look at my Hyundai.” I left work early and drove across town for them to tell me there was nothing they could do and asked me to make ANOTHER appointment. Seems like you would need all employees to be on the same page with work times and scheduling...

Del B

They are liars and do not honor coupons!! Miss Glenn. The Nicholasville location is alot better! Do not deal with the Richmond Rd location.

Tabitha Adams

I just recently purchased my second vehicle from this Don Franklin location. I am extremely happy with my new 2016 Dodge Caravan and the excellent service that I received from Chad Givens! I would recommend going to Chad for any and all of your automotive needs. He is very knowledgeable and treated me "a single woman buying a car on my own" with nothing but respect and dignity. Thanks again

Jennifer Moody

My husband and I purchased our first Hyundai Tuscan back in 2011. It was a wonderful purchase. We stopped by Glenn's in Mary of 2014 just to see what they had and to also see how much they would give me for my 2011 Tuscan. We ended up buying another Tuscan but a 2014. They worked with us to get the color and interior I wanted. Now my payment for my new Tuscan is $60 less than it was on my old Tuscan, plus leather seating on my new one. I am very happy with my purchase.

Ryan Bentley

I recently went to Valvoline as a matter of convenience to get my oil and fluid levels checked before a road trip and they informed me that there was no oil in my vehicle and I had been driving it around for almost 3,000 miles. I have never had this issue before with my 2015 Hyundai Sonata and they informed me that there wasn't any leaks. This could have been due to there not being enough oil or any oil being added to my vehicle when I had last brought it in for an inspection and oil change at Don Franklin Hyundai service. This was disappointing because I have normally had great service but most likely won't be returning, and I hope that there isn't any long term damage to my vehicle. Luckily Valvoline had ensured there aren't any leaks or damage from what they can see and I will work with them to get services done for preventive maintenance and ensure my car is running smoothly.

Tulav Rizal

I was there for oil change. Staffs there are cool. They are Really good in helping. They are fast, I didn't wait more than 30 minutes.

Robert Lenear

I leased a car from hyundai, made every payment on time. When I turned in the car, they sent me a 400$ bill, said the car looked great but I needed to pay them $400 to sell the car a "disposition fee". I called Hyundai finance to set up a bill payment agreement due to my wife and I are on a fixed income and the woman threatened me with calling and credit reporting. They will charge the person who buys the car a delivery fee, it's a big load of hogwash.

David Cline

no deal today vehicle over priced

Wendy Baker

Best experience Navarra Smith was are sales man he worked his magic and got me in my dream car .

Thomas Foster

Quick easy no pressure...helps that we came in with a pre-approved loan.

Andy Kwan

My sister bought a used 2011 Hyundai Santa Fe Unsatisfied with Glenn. They have lower there customer service. First the sale person was very helpful but I ask them to repair a few things before we purchase the SUV they agree to repair the problem on the following Week . The next week we return to Hyundai to repair the scratches and resurface the rear rotor. First there standards on repair the scratches is washing the car, they wouldn't fix / resurface the rear rotor because they didn't need them, but the rear rotors had wave in the rotor. Then after there so called inspection tell me how I'm missing 2 lugz nuts on my rear rotor. Then they want to tell me they never took the rim to check the rotor. Come on!!!!! Who can just shine a flashlight on the rotor and say it fine without touching the rotor. So after an hour it to just put 2 bolts on an SUV then notice lower dome light broke and they wouldn't repair the damage. My family has bought many car from Glenn but after this SUV purchase. My next car I buy will be anywhere else then Glenn because they agree to fix the problem but don't. I better go to a buy here / pay here lots at least they tell u they can't fix it or they won't fix up front. 100% 2 thumbs down.

Joan Bianco

Two years ago I bought my 2017 Hyundai Elantra there. I’ve had a wonderful experience ever since. The Service Department is awesome. In and out in less than an hour every time. Today I had my first mechanical glitch with the car. I called and Matt Gray told me to bring it in and he would make it happen. And he did. No appointment, I was in and out in under an hour. Fully covered under warranty. Didn’t cost me a penny. I’ve recommended them to all of my friends and will continue to do so!

Jessica Sutton

Really stress-free car buying experience. Nick Sexton & everyone in the finance department are great to work with!

James Fryman

Matt and crew are always courteous and very helpful.

Jack Weaver

Oil change took a reasonable amount of time. This is the first time that I brought my Elantra in for a service that it wasn't washed or at least rinsed off before returning it to me. I guess that Hyundai service dept. no longer does this.

Hope Rieffer

Michael worked with us to get the vehicle we wanted. Everyone we worked with was genuinely interested in making sure we got the vehicle we wanted. The finance manager, James, was very personable. It was a pleasant experience & we are very happy with our 2019 Hyundai Tucson Ultimate.

Tracey Moore

We worked with Misty Roberts and all of the fantastic people at Don Franklin Hyundai who helped us turn in 2 vehicles and lease two new ones. Misty was so very accommodating and knowledgeable. We never felt pressured and felt that she really listened to our wants/needs. We are HUGE Hyundai fans; we have leased no less than 12 Hyundais over the years. We LOVE our new Tucson and Kona, and we know that Misty will be there for us through the years to come. Highly recommend Misty and everyone at Don Franklin.

suzanne riley

I recently purchased a new Santa Fe Sport from the Don Franklin dealer ship and noticed right before leaving the lot that one of the overhead light bulbs in the car had burnt out. The whole dealership had actually closed when I was finally able to leave so I was told to bring it back the next day and it would be replaced. I lived out of town and this would be an extra trip but I said okay. I returned the next day and got it replaced without incident or so I thought. A few days later in the light of day I noticed black greasy grimy fingerprints on the cloth headliner all around the area where the bulb had been replaced and even on the sun visor. It was apparent that whoever changed the bulb "forgot" to wash their hands and didn't care about the mess they left. I was furious that they could disrespect my property like that. So I had to make another trip back there and demand that they clean it. The burnt out bulb should have been a minor problem that could have easily been fixed but now for me it became a huge problem. It showed me their lack of accountability, their lack of professionalism and lack of respect. If this is the way they treat a customer with such a minor issue it makes me wonder what they might do to my car if I had a really big problem. Is this the kind of people I could trust my car with. I don't think so. I don't think I want them working on my car again. Of course this will void the lifetime warranty that the dealership gives you which seems to be the way they"lock" you into using their services. Maybe this is the only way they can get people to bring their cars to them for service since I can't imagine anyone bringing their vehicle to them voluntarily if this is typical of the way they treat their customers. Who knows what a simple oil change might turn into?

Gregory Smith

Easy to drop off the car, and then get a ride back home while they work on my car. Took them a couple of hours to do a timing belt job on my Accent. Really good price, too.

Gina Allen

Sales person was very knowledgeable, friendly but I didn't get my $50 gift card when I test drove the marvel Kona Ann's a tuscon. Think im in love with the Kona!!

David McIlvain

Took our 2010 Sonata in Thursday morning for recall/service before handing it down to our daughter. Just bought a 2015 Sonata Sport on Saturday and love all the new features as well as the look. Misty, Casey, and Jason treated me like family and the wait time went by quickly. Been dealing with Glenn for 12 years and purchased six vehicles there. It has always been painless, quick and satisfactory. All in all, a pleasant experience every time!

Michele Witt

David Sharpe - great salesman! No pressure just the facts and straight talk! Very impressed. Bought 2 cars within 1 month from him

katielmccowan .

I loved buying my car here 3 years ago. But the place has gone down hill. The last time I had some recalls Taken care of back in May I was there for 4 hours with an appointment... some lady was aressed in the show room., and to top it off they tried to give me the wrong car. I go back last week bc my door was broken. I made an appointment they said we have the part of will be 30 minutes. 3 hours go by... apparently they didn't do any service to me car when I went there in May. And they didn't tell me it would take so long. THIS PLACE/COMPANY IS LYING ABOUT WHAT SERVICES AND THE WORK BEING COMPLETED TO CUSTOMERS VEHICLES!!!! If you have doubts I will show you all my WONDERFUL paperwork. Do not go here!!! I will drive all the way to Richmond for further work.

Mikey Martyrs661

Went in today hoping to get a car and drove off the lot with a heck of a deal. The sales rep Chase Huston was on point with his manners and how he tried to get me in and out. He also went out of his way to find the car I came in to buy. That being said he also helped me when I was set on the price I wanted to spend!! Same goes for the manager Steven!!! He was awesome in working with me on getting the price I wanted. Now I have a car with low mileage at the price I wanted to pay. Thank you guys!!!!!! (Also had a powertrain lifetime warranty included!! Just sayin!)

Jayce Higgins

Darryl bond was extremely professional and helpful. I tried for months to get the car I wanted and he was the only salesman who could make it happen for me!!! I will definitely be back!!

JCsilk .

Bought my Tucson 2 years ago and loved it ever since..

jaymi robinson

I had a very great experience here. Darryl listened to what i wanted and delivered! Me and my daughter are LOVING our Jeep Patriot!!

bethaney Smith

Chad Givens was extremely helpful, had great buying experience with him. Highly recommend Chad if you are considering purchasing or leasing a new vehicle.

John Baxter

Very nice people

Abdulmajeed Aljuhiman

Very slow service

Teresa Lucas

Thanks Kelvin for helping me look for a friend.

cindy fowler

Slow took wrong seat out put a deep scratch on the inside of the door handle an said nothing about it.

Tiarra Warren

The worst experience ever, have been there several times they keep saying nothing is wrong with my car but my engine light keeps coming on. The service manager doesn’t call and check on concerns.

Heather Stevens

Always great servise but always busy

Abbie B

They gave a great deal on the car purchased at this dealer, and even worked out a way to get rid of the old car. Kelvin Lucas was very helpful and very willingly put up with all of my questions and went out of his way to find the car in the color I wanted. I would definitely recommend Don Franklin Lexington and Hyundai.

Mike Padgett

Great service and friendly staff!

Martha Scisco

They have been so nice and helped me every step of the way. This is from the salesman who sold me the my car, the financial woman that helped me, the service department ,(Casey) have been wonderful. She helped me when I had a problem. She let me know when I needed different things done to keep my warranty going. Now I have a man names Mike who letting me know when I need things done to my car. He lets me know how much it will be so I can plan for it. Their waiting area has been updated. Comfortable seating and clean.Now for my car I won't anything else. So if you want a great car with great people to help you this is where you should go. Thanks, Martha Scisco

Sabrina Green

So far my experience has been stellar. Only 1 week into ownership but if they continue on this path they have a customer for life

B Haney

Seriously the best car buying experience I have encountered. The salesperson Julio, spent three hours with me and let me test drive 5 different models. I was not there to buy that day and after I drove the last car, they simply said " Get back to us if any of these interest you and you want to purchase here" Wow...4 days later, I walked in and made a deal. No hassle and quick. Go see Julio Cardona, he was awesome and has years of experience. Everyone went out of their way for me. Thanks Don Franklin!

Lisa Cain

ITS AN EXCELLENT PLACE TO BUY A CAR OR SERVICE YOUR VEHICLE,

Justin Farris

I brought my van in, which was under factory warranty, to have the A/C serviced. They had my van back to me within 4 hours and the A/C is working great! I'm very pleased with my experience.