Reviews of Car Town Kia USA (Rent Cars)

burns Wheeler

Very slow service was there two hours past appointment time before van was pulled in garage. The man told me he was 4 techs short . As soon as I complained they pulled it inside

Shayne Simpson

It was the best and easiest experience I've had buy a car. I just bought a 2019 Optima. I love it!

Ethan E

I would have given 0 star if possible Kia in nicholasville is a joke they have to replace my leaking oil engine at 50,000 miles keep it for weeks I go and pick it up my ac doesn't work and I have to pay to fix what they messed up horrible service will never buy another cheap poorley made and poor maintenance workers!

Nick Gillis

Ask for Forrest Manley. That's all you need to know and you'll have a great time. Personality is through the roof and he has great vehicles to share with you.

Rebecca Payne

Super fast friendly

Betty Reeves

They didn't have a clue

Wanda Lawson

Friendly, helpful staff...job done right...and timely!

Jenni Davis

My hubby and I had a great experience at Cartown Kia. Bill Booth was wonderfully patient as we took a while to make a decision and worked super hard to get our financing where we wanted it. I can't recommend him enough!

Paula Turner

Great team to work with! I am a repeat customer. Thank you Bill and JP!

Megan Carnes

I haven’t bought a vehicle here yet but I have looked online and spoke with someone a while back and everyone seemed very helpful! Will definitely be going here when ready to buy!

buddy cunningham

Sara in Express Service was very helpful, tires installed in timely manner, reasonable price

Brian Collier

Terrible. Had motor replaced, which they denied me till I called corporate, and had to go back 3 more times to get things right. Now my air conditioning compressor is out. All within weeks of each other. Several times I heard other customers saying bad things. Just talking about my experience and can't say about others. I have to go there for warranty but dont reccomend them at all.

Mary Harris

Awesome i had brought my headlight bulb elsewhere they put it in and not charge me. What a blessing to do business with such beautiful people.

Emily Jo

The tall bald guy in the white polo was very personable and held open the door like a gentleman! Much appreciated!

Belix 1

Been buying Kias at Cartown Kia since 2000. Starting with a Rio then Sorento and a Soul and back to a Rio. Great people and great service.

Iris Seigler

I love it thank you. I love the two guys that help me get the car that's all excellent. And if I can recommend anyone else there I would thank you very much

Paul Harries

Salesman would not listen to what I wanted!

Charlie Robinson

Here's the deal salesman named mark contacted me about getting a car. I told him what my credit score was and I did not want to waist my time coming there if he could not help me. He told me he wouldn't waste my time and that he would take care of me. Then I get a texted again it was a girl named Chelsy and she was the one talking with me even though I talked with mark on the phone, I guess mark had a sex change, then I got a text from a guy Forrest I guess mark had another sex change, now a get another text from chelsy asking me to asked for her when I get there, once again another sex change . So when I get there I asked for chelsy and out comes a guy named Lawrence once again another sex change. Very confused staff. So Lawrence tells me that he could put me in a sorento but my payments will be over 500.00 a month. What a messed up place. I will let everyone know what a rip off they are. Trust me there are lot of people I come in contact with each day in my job.

Rmajor3 .

great service awesome people it dont get better than this. Go Kia!!!

nikita smith

Great experience with Jarred Rayle! I love my new Kia Forte but the awesome customer service will always be remembered.

Tiffany Powers

Everyone is so nice where u get the quick service done. For oil changes and things like that. Where they sale cars there more rude over there

Venus Ray Deen

My daughter loves her Kia!!!

Rosa Lawson

Always leave Happy they work hard to get you in the vehicle of your choice

Trevor North

I really enjoyed my salesman, Brandon, BUT once I bought my vehicle it wasn’t thoroughly cleaned. I had to clean my Jeep out myself (vacuum the carpet, wipe down the seats and dash) and I was told my oil would be changed but it wasn’t. The cleaning I did would have taken a professional establishment around 20 minutes, so it’s not like it was filthy but when you spend that much money on something you want it perfect, but mine wasn’t, unfortunately. Detail was not what I expected. Tire shine was all over my vehicle and the windows and the exterior was oily and spotty from it. The glovebox nor the center console had been touched.

Hailey Williams

I brought my car up there to get looked at because oil light was coming on. They said it needed a part and was leaking oil, I was unaware that the part they replace was only $18 but charged me OVER $500 for labor!! This place is ridiculous!

Emily Stringer

Great experience buying a car here! Bill and the rest of the crew at Kia are very nice, honest, and will make sure you leave in the car you want. Would recommend and will be buying Kia for a long time!

tonya clift

Haven’t purchased here yet , went in and looked no pressure sales. Seemed professional

Maxwell Sheffield

Nice experience wasn’t bad at all. Took car in for a campaign. They said it would take 2 hours and that’s what it took. Very nice people offered to take me anywhere and pick up.

Verna Smith

A great place to purchase your next car

skankhunt42 ·

Unable to leave work, I ordered taco salad delivery from Bellacino's today. Tim at the Brannon Crossing location was an amazing help! He went out of his way to make sure I got amazing, and fast customer service. I am so glad he was there to help. Thank you, Tim! Fantastic job! :)

afteem qdais

I stop 2 week ago at service to ask about my car My car 2011 Kia Optima hypred and the car want start so I ask the service told me you need to put the original battery starter or your car will not start . And this battery it’s delar only cost me around $400 so I bought this battery and I put in the car and I try to start it want start seem proplom. So I tow my car at the ki service in Nicholasville to do diagnostics after 3 days I call them and they say it’s the hayride battery and this will cost you $3500 I said I can’t afford that. Can I have my car. Thay say ok you have to pay $115 for diagnostic. I did and wall im trying to left tha car on the towing I look under the car I found the engine broken from the bottom and have holl and the engine locked.. I ask the service what is that . He say yah the engine broken I say how did you diagnose the car. He say we only diagnosed the battery and the battery is bad .wans we replace it and the car want start we will look for the unather problem . I said that crazy. So I took the car to Grage to replace the engine and we replace the engine and the car working fine ... bad experience at Kia service I will never go there again

Cameron Doane

Wonderful experience! Top notch service by Forrest Manley, loving the 2019 Sorento!

David Jolly

Was told could trade cars in and was told to come and then was told that they wouldn't trade won't be going back

Matthew Pruett

Was sold a 2011 Malibu with 76,000 miles that was used. Had a bad Motor and ended up paying $13,000 ended up getting tricked for my money. I was young and now that I have bought a new car from a great Company I thought I’d write a review. If they would have done me right this $24,000 could have went to them. I will never go back. I do not recommend this place at all. They told me to contact them in the comment. So I did. They told me it was my problem. They just want quick money!! Not a care in the world for other people when buying a car. So upsetting. They just hire anyone. I’m so serious when I say stay away from this company. They did me so wrong!! Lesson learned so I’m grateful for that for future Purchase this down the road. I’m telling you all now it is not worth it to go here!! Absolutely not worth it. When you read this review please consider it. Just trying to help other people

Steve Collier

Bought my car at Cartown in 2015....never had a problem with my car... every time I visit Cartown it is like I'm royalty. Love the people love the service!

Shawna McCarty

Best customer service ever!!! I’ll never buy or have my car serviced anywhere else. The people are amazeballs, showroom is impeccable and the service can’t be beat!

Cody Adams

Talked for two days over the phone. They assured us the deal was set. We drove 2 hours to sign papers and everything they told us was lies. Would leave zero stars if I could.

wes redmon

Disagree. / the commercial for car town kia are not true. They will not take trade in regardless of amount owed on trade in.

dpmmom3 .

I had my Sorento Serviced there last week, they were very friendly and took my car as soon as I pulled up. Change the oil and checked everything out within 30 mins. I will be going back!!

Joshua Watts

My wife and I bought a new Kia Niro from Adam Holmes, he bent over backwards to help us and assured us of our purchase. He and the entire staff of Cartown Kia of Nicholasville Kentucky were awesome and we love our new car. It's been amazing and so was our sales man. Would diffently return for another purchase when ready and in need.

Chelsy Perez

Great place to buy a car!!! I've purchased every single one of my vehicles here. My salesman Adam Holmes and Lawrence Washington were awesome!! They made my experience enjoyable and easy! Got me a brand new 2018 Kia Optima SX Turbo at a great price! By far the best experience I've had. Will not go anywhere else. #Customerforlife :)

Tommie Gooch

Very helpful

kaitlyn ridley

Buying my car from here was great and everyone was very nice. I got a warranty on it and a month later something was wrong with it. I took it in and they told me they couldn't get me in until six days later but to bring it back early if it kept doing it so they could put me in a rental car. I came back three days later because my car died on me while I was driving. I got there and the same person who told me to bring it in and could get me a rental told me they didn't have any rental cars but they would see what they could do. I left my car with them and he said they would call me at 2:30. I called them at 5:30 because I hadn't heard from them and he said that they couldn't look at it today and that they would look at it Monday when I originally scheduled the appointment. I wasted a trip over there and now I don't have any car because I left mine with them and they couldn't even call me and tell me. I had to call them before they closed. Telling me you would get it looked at and get me a rental and then telling me you couldn't is ridiculous

Tina ThePisces

Car Town Kia's Service Department is TERRIBLE! There was a recall on my vehicle. I had an appointment 2 hours before they closed. I arrived 10 minutes late due to traffic (election day), and I was told that I had to keep my car here over night. I stay an hour away from the dealership. They told me they don't offer Transportation to where I live, and I would have to pay for a rental out of pocket. They will NOT cover the rental... even for a day... The only person available to pick me up won't be available until 10pm tonight. The lady at the desk kindly suggested that I could "walk around Kohl's until my ride gets here 6 HOURS LATER". Yeah... no thanks Toots! I will NEVER buy another Kia if I have to get maintenance from this place. The blow would be a little better if they treated you with respect or spoke to you in a kind manner. Just rude and apathetic!.. But hey, I should've known better. Decent human beings don't work at car dealerships. Jokes on me!

Mikdar

BUYER BE WARE: I have been fighting for three months to get my Gap Insurance money back after canceling my insurance. I have written proof I canceled it but they always says it will show on your next payment voucher. And have always promised to check on it and call me back. All the calls I get from them is wanting to sell me a new car or service my car. I have no problem with the car it is a great car. Just the promises of the dealership. Hope you have better luck. BEWARE OF BUYING GAP INSURANCE.

Michael Martin Sr

I work here what more can I say

Nicole Holder

Typical car sales place. Guy didn't hold back though and was straight forward so that was a plus.

Betsy Baxter

I'm always pleased with the courtesy and excellence of everyone I deal with at Car Town Kia. Thanks!

Kori Elam

Went here for the first time to have my car serviced as it had a recall. The man that worked with me was wonderful, which is why this review won’t have just one star. HOWEVER I made an appointment for 8:30. My car wasn’t even taken back for service until 9:20! I was the ONLY person there. By the time they took my car back and finished it was 10:15 just to replace break pads.... I watched them bring my car out and park it. I waited and waited for them to call me to come get it. Watched the guy drop paper work off on the desk as soon as he parked it and was never called. I walked in the office and the long haired girl at the desk informed me they “just dropped the paperwork off and my car hadn’t been sitting there long.” I literally watched them bring it out and watched her just sit at the desk and doing nothing for over 10 minutes as I kept waiting. Then I was signing my papers and she threw a stack of papers with my keys on top over her computer onto my hand and said “oops sorry I was trying to miss your hands....” SERIOUSLY!? I’ll never take my car back to them for service just so I don’t have to wait so long for what was quoted to me over the phone as taking less than a half hour to fix... and just so I don’t have to deal with the rude ass woman at the front desk. Ridiculous.

Alitta Stevenson

In an out. Appointment was at 10. Arrived at 945 and was leaving at 1005

Kay Jones

Car Town Kia is amazing!! They worked with me and put me in a 2015 Dodge Dart and I couldn't be happier. The customer service is top notch! Dave was our sales person and he got us such a fantastic deal I still cant believe it! The finance manager Jay is great too, we had to wait a long time to sign our paperwork and for that he gave us free oil changes for ten years! Thank you Car Town Kia for making this purchase easy and hassle free!

kylie sullivan

My experience was god awful and absolutely disappointing my aunt and I were lead to believe that we were going to receive a car and they were aware of the fact we were driving over 150 miles away and were still extensively and extremely persistent to have us come in and when we got there and were there for an hour to come to find out it was a FALSE GUARANTEE AND A SCAM PROMOTION just to get you in the door Mallory was the person that we both individually spoke with CAR TOWN KIA ON LEXINGTON ROAD IN NICHOLASVILLE KENTUCKY IS THE MOST ASININE DECEAVING DISAPPOINTING CANIVING CAR DEALERSHIP IVE EVER BEEN TO

Karyn Burke

Great selection of vehicles and very very helpful staff.

Nick Is a God

I have had an excellent experience at Kia. Please ask for Daniel Phillips or Isaiah if you go in. He is a very nice and respectful guy. He even followed up with us after the purchase of our new Sedona. I have been to other dealers and this has been my best experience so far.

jdr9941 .

My wife and I needed a car for her. We went to Car Town Kia because both of us have bought cars there in the past. Our salesman was Bill Booth. He was a great salesman. He was friendly polite and professional. He truly wanted to sale a car however he didn’t push he worked for us. I ended up buying a new car for my wife instead of used. Great dealership and great folks. I’ll be a customer for life. Stay the way you are. Bill thank you for a professional and great experience.

Julie Mason

Great folks, very timely and affordable!

shannon stockin

THE best car buying experience I've ever had! Thank you to Jim, and the rest of the amazing people here! Highly recommended !

Whitney Branson

Was a great experience, nice and helpful employees, beautiful cars and show room

Stacey Robinson

Great places to buy a KIA. I have purchased 2 KIA Souls here. Great customer service always willing to help. Great in following up about your purchase. Always call me to wish me a happy birthday. Reminds me of oil changes.

Kevin Rieff

Good car shopping experience. Great staff and service.

Ojibwa62 x

Bought a new car here paid cash, no further contact from them about services. Most likely won't buy from them again.

Lucille Tarkington

Love Kia. I never take my car anywhere else. I'll never own any other car

Michael Lee

Bought a vehicle less than a month ago. Has since had issues that have not been resolved in the slightest. 3 month warranty included? That’s a joke. Strongly recommend shopping elsewhere.

Deanna Carroll

Service department is horrible. Made appointment last week. Dropped car off for recalls at 8am. Was told it would take 2-3 hours to complete. Finally got a hold of the service department after calling for an hour starting at 1:30pm because they were suppose to pick me up at 3pm and I had not heard from anyone I was told the car had not even been looked at yet.

Dezert Dweller

Adam was great. Very knowledgeable. Didn't hover as a salesperson but was able to be close when there were questions. Able to take test drives without issue. Even though we didn't buy a Kia this time, I still would recommend seeing Adam. The only reason this isnt 5 stars is because another salesperson came out to talk when he was told we were working with Adam he kept talking that he needed to explain how 1 model is different to another & that's why there are price differences ( no kidding right). I let him know I wasn't ignorant & called to Dan "Hey Hon this man is talking to me like I'm ignorant. " That was when he finally left me alone.

Dewey Pierson

GREAT SERVICE AND PERSONAL ATTENTION BY EVERYONE INVOLVED- KIRK, JOSH TAYLOR, DONNA IN PARTS AND ALL OTHERS! ****MY SON IN LAW DOES WORK HERE, BUT I HAVE HAD TOP SERVICE FROM THIS DEALERSHIP FOR OVER 10 YEARS, INCLUDING 8 YEARS BEFORE JOSH MARRIED MY DAUGHTER!!!!! I HOPE THAT DOES NOT NEGATE THE TRUTHFULNESS OF MY PAST EXPERIENCES WITH "CAR TOWN KIA" IN BOTH SALES AND SERVICE AREAS!

Jennifer Jones

They tried to pressure me into buying a car. Was ready rude. I will not buy a car from Car Town Kia. I liked the Kia car. Will check out other Kia dealerships.

Michael Kidwell

Definitely will be coming here again to buy my next car. Exceptional service that is outstanding.

Christopher Marin

Outstanding customer service. We bought a 2018 Kia Sportage. Chris Brown was awesome in getting us a great deal.

Shelby Lewis

I had a wonderful salesman (Jim), he tried everything to get me where I needed to be. But, once it came time to sign the contract it seemed like everything got twisted. This was my first purchase completely on my own. Age 22, and I was not aware of all the key things to look for. Needless to say, my mom had to come back to the store to discuss the contract with said person. Luckly, they fixed it. But, lesson learned.. LOOK AT EVERYTHING ON CONTRACT. When someone says something is 'included' - it really isn't. You are purchasing the extras. Just know what all to look for before heading that way. But, I did have an awesome salesman and an awesome guy help me find the best interest rate + payment option for exactly what I needed.

Tina Falor

I have purchased 4 vehicles here. Love the customer service.

Jodi Vanfleet

I cannot say enough about the staff at CarTown Kia. I am from NY and when you buy a car, you are just a number. Here? They went above and beyond my expectations. Their #1 concern was my satisfaction. Stephen, aka Jr., even helped me clean out my old car and attached my front license plate to my new car for me. Jay the manager was wonderful as well. If you need a car, I would suggest you go see these guys. Excellent experience and they have a customer for life. Thanks guys!

judi eck

Chris Brown is the Man He worked with us and hot us the car and payment we needed

darssoo f

This place doesn’t deserve ANY stars. DO NOT SHOP FOR A CAR HERE. My girlfriend went in after receiving a call asking if she was interested in trading in her car, as they needed more used cars. After making it clear she was not able to pay more than $350 for a car payment and wanting to look at used cars, the salesman she worked with continually gave her countless reasons why she “needed” a new car vs a used one. He was showing her cars that would make her payment $450+ and claimed she “wouldn’t find a better deal than that.” They were nice enough, but extremely pushy, even after being told more than once she was overwhelmed and needed time to consider it. They pushed and pushed and he even brought in a sales manager who told her they were “slow” so he was giving her a “great deal” by offering 10 years of oil changes and gap insurance, instead of just listening to what she was saying and finding her a car with a monthly payment in her budget. She was in tears after leaving, feeling like they didn’t care at all about what she needed, only worried about making sure she left in a brand new car, regardless of what it cost her. We will absolutely never return, and will be sure to tell other people how Cartown Kia’s sole concern is making money, not helping their customers get what they need.

K arl Vandyke

Cartown Kia is the best place to buy your next car. I worked with Chris Brown and Lonnie Black. They gave me a great deal I am very pleased with my new car. If you want a great deal on your next car see one of these gentlemen.

mana2217 .

Recently purchased a new Kia Soul and had a very wonderful experience! Bill Booth and J were both excellent people to work with!

Deborah Welch

Great place to service your vehicle. For Detailed cleaning ask for Travis.

Peggy Raines

Great service. Got help buying a car

Lauralee Johnson

The auto repair center is an absolute JOKE. Engine was repaired (under warranty) and when I picked it up there were numerous problems that never existed before the car entered their care. I had to leave the vehicle there because it wasn’t drivable yet they STILL refuse to repair their mistakes or even look at the car. I’m in total shock that the lady speaks to clients the way she has spoken to us and the way Mike handles (or ignores and refuses to handle) business.

James Dinsmore

Such a bad experience

Larry Reed

One of the worst experiences trying to buy a car. My son who had just turned 18 was trying to get his first car in his name. They showed him 2 cars, one that was full of trash. They kept playing the used car game and never would give us a straight answer.

Doug Snyder

Friendly staff. Good service.

Tasia Dearringer

Bill Booth was great, he helped me to get my first new car!

Melanie Lewellen

The one thing that truly stood out was, "no pressure ". Everyone was very helpful and answered all of our questions. salesman and manager was very personable ans took the time to explain all the points that were important

Rhett Adams

I went in with absolutely no expectations. After talking with Jarred and test driving the new Telluride, I was sold!! My husband and I went back the next day and we both agreed that this was the best car buying experience ever !! Thank you, Jarred for everything!!

Stick k

Great experience with jarred and forest in buying a Kia took time answered all my questions went over and beyond 2nd time here buying a car will return

Mz Dawna

I went in expecting to buy a quality used vehicle but was able to afford a brand new one thanks to Jarred R. and the sales manager, whose name escapes me at the moment. They went above and beyond, staying over an hour after their closing time. Jarred was very friendly & personable and seemed very genuine, definitely breaking the ole car salesman stereotype. He walked me through every step of the process all while trying to get me the best deal possible that would also stay within my budget. I spent far less time with the manager but he also was very courteous & professional. They both gave me a lot of financial tips for the future regarding the vehicle, lowering my interest rate and maximizing my credit score and profile, in general. Oh! I almost forgot about Courtney, my initial contact. She too was extremely helpful and professional. I've had a 5-star experience so far and hope it remains that way for many years to come.

James reynolds

What keeps me coming back to car town Kia is their service. I am on my second Kia from them and I give them my full trust. Mike from service always treats me like family. What I also appreciate is when I come into service they aren’t giving me a whole list of items to repair that are unnecessary. I can keep my faith with them— that’s what I will tell anyone

Misty Dunn

They put to rest all the rumors of “used car salesmen”. I spoke with Candace on the phone who was very knowledgeable about their product, and she actually persuaded me toward the Kia. I thought I only wanted a Honda or Toyota, and I wanted to buy something around $10k so we didn’t have to finance. She was so informative that we actually decided to go with a 2017, she was passionate about what she was selling. Candace wasn’t working when we went over to look at the van. Adam was our salesman, and there was absolutely zero pressure from him on what vehicle to purchase. He was patient and down to earth, and answered ALL of my questions. After looking over the van, There was a tail light lens cover that had moisture in it, so he gave us an IOU, and stayed true to his word and called me 2 days later to have it replaced. I will be in the market for another vehicle (maybe 2) in the near future for my children, I will definitely consider returning to Kia. Also, Kenny Cross did our financing portion and he was honest and upfront about everything, and explained everything in a way so simple that a child could understand, he actually drew most of it out. He was very professional and humble, and we were blessed by meeting him and hearing his personal experience as to how the GAP insurance was helpful. This entire process was a great one, even if we do have a payment now, we feel confident we did the right thing.

B C Poore

Not satisfied...Detail was not up to par. Windows were smeared, seats untouched, etc. Service 'forgot' to do things.

Rebecca Schaefer

We’ve bought a total of 4 vehicles from Car Town Kia and it’s always been a very pleasant experience. They are easy to work with and the staff goes above and beyond to make sure the customers are taken care of.

RC Pilot

Be careful here! Negotiated a price for hours, ended where we felt comfortable. However the window sticker was not the actual price and they knew it. Extras were added in that we did not want or unaware of at the time. Very sly and deceptive! Refuse to sign anything until you get the contract and read read read - no matter how much they pressure you to be quick. We were informed by Finance they are "Giving us 21 free oil changes and 2 extra years of warranty" Key word is "giving" We did not ask for it nor did we want it - this was told to us after the rushing of the contract signing. Now we are stuck with $800 in oil changes and $2500 in extended warranty. We were told these would be removed - last week. Still waiting. They do not answer calls, emails, or anything else. Avoid this place - Honest People are taken advantage of. Bad business even for a car dealership.

dj couch

Good service. We traded in our car for a SUV and they got us the payment we wanted. LT is the sales man to see. Very professional and went above and beyond to help us out.

Pat Laffoon

Not only did the car salesman not provide the floor mats for car my sister bought he bum rushed us out of dealership without explaining the cars electronic features with a, I'll call you Monday to make sure everything is okay... Still waiting on that call.

Logan Riggs

Not bad but could be better

Christy Overbay

My daughter found her ideal car here. However, while dealing with very unacceptable behavior from Zach, we were able to speak with the GM and she referred Adam Holmes. Together, they put my daughter in the car she originally had her heart set on at an exceptionally great price! I would recommend everyone go see Adam.

McTr4vis

Bought my first car, wonderful experience for me. If you interested in buying, do it here

Carolyn Sizemore

I was really happy with the sales person, he was wonderful, in fact I can’t say enough good things about him, as far as the person who tries to get you financed was awful I had a high 760 credit score and by the time they where done my credit scores are down in the low 600’s, instead of starting with the company that financed me they checked with all those no name companies that I never heard of and everyone of them done a hard credit check, I will promise this I will never buy another KIA from car town KIa on Nicholasville road in Nicholasville Ky.

Brittany Wright

I love my Kia Optima and Jim was great! He made me and my Grandaddy’s experience buying my first car a breeze!

Sara Cooper

I am extremely happy with the car buying experience with Car Town Kia. We had gone to a few other dealerships and our experience with this purchase will make us come back when we need another car. Robert was wonderful. He listened to what our budget was and what features we were wanting in a van. He showed us a minivan that was in our budget and had everything we were looking for. He even made sure we got the color we wanted, not just what was out in the lot that we were looking at originally. It was a no hassle/frustration free financing experience. They gave us their best financing and it was their best and what we were wanting. It made the experience 100 times better than other dealerships that took 3-4 times to finally get to their best offer. He broke down the price of the van and how much was taxes and registration and explained everything to us. Robert let us ask all the questions we had about the van, financing, warranty and between him and the finance office, we got all our questions answered and felt extremely comfortable purchasing our new minivan. I appreciate the time he gave to us and the patience in letting us ask questions, re-drive and finally decide to buy our new minivan.

Robert Peach

We were very pleased with the service that we received from the Jared, the salesperson that we worked with during our purchase. We gave him the parameters of what we were looking for and the payment range and without any hassles or haggling he found us more than what we were looking for within our price range. He was extremely helpful and knowledgeable and was diligent in finding what we needed. We would definitely recommend him to anyone looking for a salesman for a new car. Staff in the sales department were all very helpful and made it an easy experience for once being at a car lot.

ShasMeka Johnson

was told they could help me but after running my credit (which isnt the best) was told i could get a vehicle for a higher down payment was supposed to be contacted by someome name Jarred never was contacted by him or my orginal sales associate Chelsy. It was after that never heard from anyone again no response to emails nothing... HORRIBLE CUSTOMER SERVICE!!!

Margie Hoskins

Very friendly staff and they went the extra mile to find a lender so I could buy a new car!!

blmarc2 .

A person said ask for forest only if you want someone who doesn’t listen and tries to pressure you into buying then takes your keys to try and keep you from leaving do not buy from him you’ve been warned

Emily Hart

My husband and I got a 2017 Hyundai Elantra from Car Town Kia it is the best car that we have ever had my husband and I got a awesome deal on it with a heck of a warranty make sure when you go in ask for Lincoln we love cartown Kia.

David Eden

David Levy was hands down what customer service should be. He stood in the cold and rain and helped us find the perfect car. From start to finish the customer service from everyone was unlike any we've ever experienced. This is how car buying should be. We are now the proud owners of a 2016 Kia Optima. I highly recommend him and Cartown Kia for your next car purchase!

Sean McClure

I had a great experience. Bill Booth worked with me for hours for my budget needs and finding a car that fit my needs. They didn’t pressure me in to things which I despise and they didn’t play the “let me go back to our manager and ask ” game. The experience was easier than I thought it would be.

Angel Hulker

They stole my mom GPS out of her car and will not replace it.. and then they want to get smart with my mom. These people are rude and should pay for her GPS.. about to get my lawyer invovled

jason jason

New car action plus good popcorn lol

Mona Marin

Awesome Customer service! We walked in told them what we wanted, Chris Brown helped us get a great deal on exactly what we wanted right down to the color, the style exactly everything we wanted and needed in a new vehicle. Very impressed and we will be back.

Caryn F

Took good care of my car and timely service

M Shannon

The service was great, fast and it was a very laid back atmosphere, which I like. I didn’t have people breathing down my back. I bought a brand new vehicle from here with NO regrets! I will be back.

Beth Leonard

I bought a 2016 Kia sorento because it was an IIHS top safety pick and I did not have a car at the time after getting in an accident. First the sales person pointed out the seat warmers and was not very knowledgeable about the safety feature (but I had already decided on the sorento or a Toyota highlander). Then they hardly negotiated on price, couldn't talk them down more than 5$/month on the payments and I am sure we overpaid. Plus the whole process took several hours, I should have just walked away and gone to Toyota. The most upsetting thing that I still get angry about 3 years later it immediately after purchasing my vehicle I experienced several problems. One a weird thumping noise that was not figured out or resolved until taking my car in SIX times. Then the radio display stopped working and require another trip to the service department to have it completely replaced. THANKFULLY I moved to Ohio and I love the KIA dealer in beavercreek (go there if you must buy a KIA). When I moved I found out the oil changes I prepaid for are only good at cartown KIA. I was not informed of this when purchasing so I'm out that money and have to pay for oil changes. I had a fuel I take valve go out, it was covered under warranty but still....I BOUGHT A NEW CAR to not have to deal with repairs and taking my car in. OVERALL I feel ripped off and dont feel like cartown really cares about customer satisfaction, just selling cars.

ALICIA LLERENA

VERY PROFESSIONAL COURTESY

Jan White

Never buy from this dealership! I have bought 2 vehicles from them. The first car had been wrecked the second one had major issues that they wanted to charge me for after only owning the car for 5 months that had a factory warranty. They are real rip off artists. I will never do business here again!

Aleah Archer

The staff was incredibly welcoming and made sure to make any customers their top priority! Wonderful service!

whitley Owen

So my experience with car town Kia was spectacular! I have never walked into a dealee ship and had so much help so much thought went into buying my car! They went threw so much getting me into my car and have an amazing team working behind you. They are friendly and will continue to have my business! Thank you so much to my salesman and the manager who worked so hard for my families safety!

Joi Adams

Great experience.. They took great care of me.. I drove off the lot the same day!!

Johnny Streetman

I am extremely satisfied with my purchase. Working with Josh Sullivan was great. He was very professional and courteous throughout the entire process.

Bill Booth

Best Dealership within several hundred miles for sure. I have experienced several! Professional, courteous and it really is a FUN place to buy a car! Everyone there acknowledges and speaks to you, not just YOUR salesperson, ALL of them...they all seem like they're having so much fun. Upbeat energetic atmosphere all around...the great music helps this I believe, and the smile on everyone's face is contagious...most unique and enjoyable experience...this place deserves more credit! Some people you just cannot please no matter what...that's a shame. 5⭐ FOR SURE!!!!

Jeff Womack

First time there. People are very friendly and helpful

Edward Roberts

Somewhat disappointed with the service department. I've got a 2009 Rondo purchased from Cartoon. It has been religiously serviced there since purchased. Service to this point has been excellent however this week I called to ask where the door panel screws where located as I have to replace a mirror. They were busy and stated they would call me back. Two and a half hours later still no return call. still waiting for it. This is a very difficult department to reach.

DONNA PATERMOSTORO

Great place to be wonderful service.

Keyora Dixon

Josh was wonderful! I cried thinking I would be carless because I had so any obstacles one after the other while qualifying for a car but somehow he made it happen plus they gave me a credit building payment plan! Everyone adores my car, just not as much as me!!! Thank you so much Car Town Kia!!!

Krasi Slavov

This is a dealership that would not give you any information on national Kia offers, without first taking your private information and checking you out. Typical bait and switch operation. There are several others around like them in Lexington , KY. Avoid!

Christa Emerich

Sam Halley was the perfect salesman. I went in and told him exactly what I wanted and didn’t want. He found the perfect car for me and was able to get me financed. I went in anticipating getting either a certified used or 2019, but drove away in a 2020. Perfect car for me! The best part is Sam did not pressure me at all!

Brian Kelly

Very friendly and professional. I'll be back as always

Justme75

My daughter was ready to buy her first car so of course I took her to Car Town Kia for their first time buyers program. Chris Brown got her dream car for her. She was struggling with the price and Chris Brown worked tirelessly and even stayed after close to make my daughter's dream come true. If you need a car go see Chris and his team. You won't regret it.

A Google User

I had a quick and pleasant buying experience here when I purchased my Forte. When I’ve brought it in for oil changes and service, they’ve been polite. A different car repair business quoted me $500+ for an “urgently needed” service that Car Town Kia only charged me $130 for, and said it was not urgent.

Venda Burchett

I recently purchased a new Kia Soul from Cartown Kia, Nicholasville, Kentucky. The decision to buy a new car can be a little overwhelming. Bill Booth along with other members of the staff made the experience good. I encourage you to visit Cartown Kia if you are looking to purchase a new or used Kia in your future.

Chris Brown

Their motto is "the fun place to buy a car." That's the way it is at Cartown Kia! They will take great care of you!

pamela colegrove

The employees are friendly but not pushy when looking to buy a car. This is the 7th car I have bought from them. The auto service department is friendly and very swift.

Evan Barnett

Very pleased with my services at Kia in Nicholasville. They had me in and out in a timely manner and made me feel comfortable While waiting on my car to be finished.

Nettie Ann

My experience at Car Town Kia USA was more than I could have imagined. Bill Booth and Adam Holmes made sure I got the vehicle I wanted, a Kia Soul at a payment I could afford. Bill helped me pick the Kia I wanted and didn’t try to get me to buy something I didn’t want. Needless to say I was surprised I was approved for a 2020 Kia Soul, I’ve never been approved for a new vehicle at other dealerships. Adam did something no one at other dealerships has done for me after buying from them. He called the next day to tell me he found another bank to finance my loan at a lower interest rate. I would definitely recommend Car Town Kia USA.

Tonya Charlton

Matt and Kenny went above and beyond to get me into the car I wanted at a price and payment I was comfortable with. They spent hours with me, and were always courteous and friendly. I was very pleased with my experience, start to finish.

Kathy Estes

I purchased a 2015 certified pre owned Kia Soul back in 2015, it currently has 93k miles on it. I recently noticed the car using oil between oil changes so, I take the car to the dealership for service. I waited at the dealership for approximately 4hours to be told that the car needs a new engine. The service department said the engine has excessive ring wear and scored cylinder walls, I was also told that I currently have 2 warranties on my vehicle but neither warranty covers oil consumption. Well if the rings didn’t have excessive wear and the cylinder walls were not scored the it wouldn’t be using oil. I have contacted Kia Consumer Affaires and still waiting on a response. No one from the dealership has contacted me either. This dealership is all over people when selling vehicles but no where to be found when it comes to standing by their not so fabulous warranty! Kia uses the 10 year / 100000 mile warranty as a MAJOR selling point but what good is it to their customers if they don’t stand behind it.? I will never purchase another vehicle from Kia and will NOT recommend them to anyone.

brittany Albano

Well I was told the car was supposed to come with the remote start a guy named Forrest was the guy who helped us at car town kia and when I called and told them it didn't they said I would have to pay a lot of money to have it installed. Plus our monthly payments are super high. When I thought you all offered low payments. I have to say I really like Kenny cross he is an awesome guy. Plus my automatic truck opener isn't working.

Joey Milburn

Poor communication after my oil change. Spent 45 minutes longer than necessary waiting to be notified. I had to ask if my car was ready.

David McDonald

Great experience with Chris Brown and Kenny Cross! Top to bottom, very professional, personable and makes the ENTIRE experience super easy and enjoyable. I know where I'll be going the next time I need a car.

Kim Parker-Brown

Excellent in every way!

Cassy Canter

I love Car Town Kia; they helped us find exactly what we needed and never made us feel pressured. They were so helpful and friendly! LT was so great at helping us find exactly what we needed.

ToRRi Walker

Horrible Experience. They pursued me. Called me telling me I was pre-approved, and only needed $500 down, just to get there and they tell me no less than $1,200. Wasted my time and my day. To top it off, the person that constantly contacted me to get me to come in, set up and appointment with me, then never once showed her face while I was there. I was told by the salesman she would join us shortly and never did. I DO NOT RECOMMEND!!!!

Sylvia L. Smith

Thanks Car Town Kia USA short notice you are excellent to me the best car dealership on this side of the Mississippi. Thanks

Krystle Joslin

Car Town Kia has made our car buying experience fun! This is the second car we have bought from Car Town Kia and we will never go anywhere else. Our car salesman, JP Hunt, went above and beyond to make sure we found a car we loved and could afford. JP Hunt actually cared about our financial situation instead of his own sale. He worked hard with the banks to get us a great interest rate AND worked with insurance companies to help us save money on our car insurance (which he didn't have to do). He worked around our work schedule and pretty much brought the sale to us. We started looking at a 2015 Kia Optima but left with a brand new 2016 Kia Optima Hybrid. Since JP Hunt saved us so much money on our car insurance, gave us a great deal on the new car, and gave us a great trade in value, we were able to buy the BRAND NEW car for the price of what a used car would have cost us. A huge thanks to EVERYONE at Car Town Kia for all your help and my beautiful new car. Such a great team they have. Everyone from the salesman, to the financial department, to the detail workers were amazing and friendly. Thanks again and I'm sure we'll see you all again soon!!!

Marie Sade Williams

Christopher Brown was awesome..

Kathy Dezarn

I have a very blessed experience today at Car town Kia. Lincoln did an awesome job. He was patient, informative and very respectful salesman. If you go Car Town Kia I recommend Lincoln.

Jessica Husband

I've had problems with my Bluetooth system in my optima since I purchased my car in 2016. I've had my cad in the service department on 3 different occasions for this same issue. I've showed the service personnel video evidence of the problem that I've been having and the sales person who sold the car to me has even seen it and vouched for it needing repaired. Every time the service department looks at it, they say that they can't replicate it so they do nothing. The last time I had it in there was right before Thanksgiving last year. The service personnel (a guy who works in the office part of the service department) told me that there was an update coming put right after thanksgiving for the Bluetooth system. 2 weeks after thanksgiving I still hadn't received a call back about the update, I call and now it's going to be after Christmas. I call back again after new years, the update still hasn't came out. I called back yet again today, 2/22/2018, only to be told by a girl in the service department that there isn't an update coming out and she has never heard of an update supposed to be released. I called corporate and because I can't give them the name of the guy who had told me about the update that they can't do nothing about. So be warned that the service department will lie to you just to get you out the door so they don't have to do their job.

Bruce Daniels

The service department went above and beyond and the mechanics that work on my vehicle whose name was Jeremy Robinson did a wonderful job he went above and beyond to be helpful in any way he could I can't say enough good things about him but I will try I had a wonderful experience with them

Stanley Burrus

Very informative very reassuring that I would be taken care of as far as the service department by service representative as well as a car salesperson,, and that's cool! Thank you.

Kevin Bell

So their ad they run on the radio is a gemick. Its a trick to get you to their dealrship. They will not pay off your car no matter if you owe thousands more the its worth. So beware. Its all a lie and should be considered false advertising and lawsuit waiting to happen. All they going to do is like every other dealership and look at the car and roll the negative equity into the other car. They will not pay your car off. Its a joke and a lie. Buyer beware.

Reagan Brown

Just bought a Sorento a week ago. Didn't notice til I got home there were no floor mats. I immediately called the guy who sold me the car. He said no problem, he will order them. I called Cartown Kia today and was told that he no longer works there & that I needed to BUY the floor mats. Shouldn't I get floor mats for FREE?? I just spent thousands on the SUV! Smh. Buy your automobile any place other that Cartown Kia!

Tracy Haggins

I just want to tell everyone that is looking to buy a car to go to Car Town Kia. It was the best experience for myself and my 21 year old son. No pressure and honesty from the minute we walked in the door. I especially want to thank LT. He was an amazing salesman. Very patient and enjoyable to be around. Patrick and Phil were awesome also. Even signing the final papers was not stressful. I would recommend Car Town Kia to anyone wanting to buy a car. No matter what your experience is, they will work with you to get you into a car. Thanks again Car Town Kia!!!

Dan Isenstein

P. U. Needed a used car and my sister was helping me with the loan. We went to the credit union to get pre-approved. Once complete they handed us documents and a list of preferred vendors with whom they had pre-arranged to work. Car Town Kia was on the list and having driven a Kia as a company vehicle I was wanting to check out what they had. We got there and negotiated a 2010 Soul that one of the sales associates had recently traded. It was a 2nd owner vehicle and in conversation with the sales person I commented that it seemed clean and assumed that since it was an employee owned car service was up to date and performed in house. When then proceeded to spend 2-3 hours in the dealership signing lord knows what. We explained our pre-approval to the salesman, but never met anyone else at he dealership. At NO TIME does anyone from the finance department come out and present any paperwork. Why were there for so long is a mystery. I am told that the vehicle needs to clear some other banking issues and I am given a loaner. A week later I am told I can pick up my vehicle. And everything seems fine. I inquire at the credit union several times and no loan has come through. Over month expires and in early July I get a call from Car Town Kia saying I need to come in and sign loan papers. What? No, I don't. I was pre-approved and spent 2-3 hours in the show room signing papers...well I did, because Car Town never had me sign sales or loan papers. While in the showroom, waiting for paperwork that I was told was ready the day before I here a couple of sales associates talking. First guy calls the second guy over and says "Recognize that?"....Second employee says "Who's in it?"...After a brief exchange and a couple of times of saying "Who's in it?" The two start outside to look at the car and I here the previous owner say, "All, I know is that second gear is gone." I mention the conversation to the finance manager who of course wants to close the deal. They have a service tech drive the car around the block. When he gets back I ask him if he felt anything and mention some vibration I have felt in 2nd gear, but thought it was my absence from driving a manual. He says "No."...We discuss it some more and says it will be about an hour before they can get the car into the garage for a "diagnostic", which he says will "cost me." I respond that I am not paying for it based on the FUBAR situation created by Car Town Kia. At this point apparently the managers come out and take it for another VERY SHORT drive. I am told that the car is fine and there is no further diagnostic that can be done. Smells so fishy I walked out and left the car. I really liked the vehicle, I put 2 bumper stickers that I had been saving close to 20 years on it. But, I am not buying this vehicle and neither should you. #smellsfishy

Bobby Dillard

Very nice place, need more Value for the Money, Best Car I have a owned, if someone as me to , What is the Best Car Made I would say, KIA... Car.

K S

After buying two cars through CarTown Kia, my over all experience was good, not great. In comparison to other dealerships I’ve worked with, I wouldn’t say they have the best customer service either. They are there strictly to sale cars, not for the important piece of the business such as the customer connection. The finance department was a bit over board with trying to add additional packages to my monthly payment and they are very pushy with trying to lock you into a buy. Other dealerships seem to value their customers, this dealership does not! I’ve also dealt with their service department and they’re not very helpful. The detailing on both of my new cars were awful! Ended up cleaning them again once I got home.

Adam Cowan

Purchased a car with them last week after the vehicle I had literally broke down on me on my way to work. Everyone there was curtious and helped me get into the best car I've ever owned. Highly recommend!

Ryan Marshall

Car Town Kia got me financed with a lower interest rate that Chrysler, also my car had been totaled and they still financed me before the insurance settlednthe claim Everything was up front, I didn't feel rushed or feel I was getting a raw deal. Very nice and courtesy made a lot of difference...

Crystal Leazer

What can I say? Love Lincoln Stoltz he is amazing he really does make car buying so easy. I know there's a lot of people out there that don't have good credit and therefore think they could never get a nice car but I'm here to tell you. You Can!! How do you know if you don't try!! And that's when Lincoln Stoltz comes in and saves the day!! I'll never shop anywhere else than Car Town Kia. You Won Me over. On a five star rating I give them six