Reviews of National Car Rental (Rent Cars)

Mark Dietz

National was very professional and the cars are great. I left my wedding ring in the car and their rep chased me down in the airport to get it to me. THATS SERVICE@

Terri Johnson

This may be my favorite rental car location. I love being an emerald club member and picking up from here. They are very accommodating, and professional. Ms. Francis always greets me with a smile. Awesome place

Kylee Huntington

The staff at National Car Rental was very courteous and friendly. The rental was hassle free. No issues with the vehicle or return. Overall great experience.

Lancey Knebel

Great customer care, easy in and out! Thank you.

Michael Meister

Great car and experience

John Kunert

Upon arrival, the National Car Rental Staff was poorly organized. A line of 20 customers was greeted with extremely slow service. Waited for over 30 min for check in.

Gloria Burbano

The reason I am giving this a one star is because of one employee in particular. Today I returned my rental and got on the shuttle to the airport. It seems that the shuttle driver did not have his remote to open the gate and needed his co worker who was working the booth to open for him. She was not there, after waiting a couple of minutes she returned and seemed extremely bothered that she had to press a button to open the gate. After opening the gate, she then stuck out both hands with both middle fingers up in the air at the shuttle driver and mouthed out F*** You. This woman was heavy set, had shoulder lenghth brown hair and bangs. My experience started so well with great customer service and ended so terribly because of this employees nasty attitude.

Zach Martin

After my last experience with National in Baton Rouge, I continue to use National for all my personal & business travel experiences.

Reuben Schwartz

The car was clean and in good working order. The agents were friendly and professional both when picking up the car and when dropping off. Very satisfied with this rental.

Robert Smith

Good experience but the only issue was figuring out which vehicle was in the full size category. I was given a general area full size vehicles were in but also saw SUV vehicles in that area. Would be nice if the vehicle classes were clearly marked.

Letica Diaz

They weren't helpful at all,i called to make a reservation, and they will tell you over the phone one thing and when you get there it's something else..

Jordan Derks

Can’t drop your car off without waiting for a rep even though it’s marketed as drop and go. I’ve been charged refueling charges multiple times when dropping off with a full tank. I’ve resorted to leaving the gas receipt on the instrument cluster and that still didn’t stop them today from charging refueling. I don’t know what incentive there is to charge the refueling fee when the gauge says full and there is a receipt but don’t walk away from your vehicle without getting a printed receipt from the attendant at this location.

Tasha Sanders - Richardson

There weren’t any cars in the executive area when I arrived. It took about 30 minutes before a Nissan Altima arrived. The area was in the garage of the airport and it was very hot, muggy and the employees weren’t able to tell me exactly how long I would need to wait. This made the experience less than desirable. Returning the car was easy and didn’t take long.

Ruben Jean

Great staff and always a great selection of cars

Patrick Ryan

Excellent Customer Service. Easy pickup and drop off.

Clarence Burkhalter

I have used the National location at Eppley Airfield many times over the last 5 years. I have never had a bad experience. The vehicles are clean and topped off. I will continue to use National as my primary provider.

Jason

First time renting from National. Joined Emerald pass and selected a luxury car described as a Cadillac XT4, Lincoln MKZ etc. Doing everything online ahead of time was great however when arriving the only cars they had as 'Luxury' were multiple Infiniti Q30s. I know you will not always get what is expected. This is not a luxury car, it's a compact pseudo luxury SUV, it didnt even have a leather interior and it drove horrible. I will probably give them another shot.

Holly Nuber

Very professional and efficient, easiest rental I've done so far! The shuttle driver to the rental car was a rockstar!

Jeff Lyons

On more than one occasion I have had to wait for a vehicle - something that needs to improve.

Gary Dort

Overall good experience and good choice of cars. If not for the accessibility (ugh!) of the Rental Car Center, would have given 5-Stars.

Tom Goodman

I love the Emerald Isle where I can quickly choose a car and exit. Only issue I had in KC at around 10pm was I selected a car that smelled like someone recently smoked in it. So, I selected another car and it also had a faint smell of smoke. Would be 5 stars otherwise.

Paul Gave

Quick easy checkout, pick car and go. Emerald club is awesome. Easy returns just wish the return lines were closer to the entrance there is enough walking and hauling of luggage when traveling. Friendly service will do business with them again.

Lonnie Castelli

I arrived late due to a delayed flight. My car was ready and waiting. No hassles. Great service!

Kevin Smith

The Jeep I rented had expired tags. I called them up at National Car Rental Eppley Airfield and let them know. I took the Jeep back and they went above and beyond to make it right. They immediately upgraded my rental for the week. The employees at National are great people and bend over backwards to give you a great rental experience.

Jay Frank

The rental terminal was under construction and we took a bus to the rental lot, however it was extremely easy and quick. Staff was very polite and quickly worked to get you where you needed to be.

Nathaniel Murray

There are never enough cars in the Executive aisle and I always end up waiting for at least 15 minutes for a vehicle. I travel a great deal for work and occasionally there is a wait for a vehicle but this is the only place where you wait every time.

gaynell tinsey

National car rental has the BEST customer service and vehicles.

B Shifflet

1st, made a reservation with Enterprise (They own National, just found this out) for the weekend promo only to show up at the location 2 b told no cars available, called customer service, they setup a reservation at another location, told us to head that way, 5 mins later that location called and said they had no cars available. So 2 reservations were accepted, 2 not b honored. We drove to the Lexington Airport. Stayed away from enterprise & went to National. Requested a weekend rental, advised back in town, 9pm Sunday night. She quoted me a price of $175, asked if the return time was by 12pm or 8am monday morning. Was told it doesn't matter it's the same price. Returned the car 10pm Sunday night 10/21/18 per what we discussed, car on full, noted the mileage as directed, went to the box to drop the key. The Male working the National counter was hanging out at the other end & yelled requesting me to go to where he was (why was he not at his counter & making a customer accommodate his location?) After I gave him the mileage & key he printed out my receipt. As I was walking away, noticed the amount was $262. I stopped & brought it to their attention. At 1st he had no clue what to say & asked a female, whom he said was a manager to get involved. She was texting or playing on her cell phone, came over & I had to repeat my issue. She snatched the receipt out of my hand to review it. I asked her if she made it a habit to just grab stuff out of customers hands. She said she needs to look at everything 1st, I said but you don't snatch. The Male walked down to the National counter & brought back a copy of the receipt I signed Friday morning. I then told them, see I signed a receipt for $175 not $262. This is when they said I was late, I said no way, I told the original rep what I needed, dates & times were discussed. Their only response was I signed a contract & I was wrong. From this point, their responses were only I signed a contract. I asked so there was no way the original employee was wrong & didn't accommodate my request. It's not their fault I signed the contract. I told them I would not be upset unless I felt wronged, they are wrong but they won't accept that. With both of their poor customer service skills I started videoing their actions on my phone, I need proof to support me. Even told them I was videoing them. They both said they didn't want to be recorded. I laughed and said if they didn't want to be recorded they shouldn't work at an airport, there are cameras everywhere. At this point the Male left that counter and walked away. The Female said she was calling airport security. I said for what, cause they have poor customer service skills & that is the only way she can resolve it. I asked her if they were trained to listen to the customer and setup reservations per the customers request, or quote a day less, charge more because car rental business is so competitive with all the counters. Then at return, only respond to the overcharge, with "U signed a contract." She ignored me & started texting on her phone. When I asked her is that how she handles upset customers, is to ignore them & start playing on her phone, She got mad slammed the Enterprise door & she hid in the back. Keep in mind all of this is on video & pretty comical as I have watched it back a few times. Yes My voice is raised, but their skills have created this scene. The original employee made a mistake & it's my fault. It is my fault, I should of read every detail, but instead I trusted an employee to correctly do their job. Need to say here comes airport security. Female reappeared, phone must need charged, demanded I be removed. I asked security what rules or laws I have been broken, I pay taxes, am not illegally there so what grounds do they have, he only said he has to resolve it peacefully, asked her if she will resolve it, she said no, went behind the National counter. He told me at this point it is a civil matter, she is refusing to resolve. Video will be posted on social media to show others what to look forward too.

Ed Klatka

The service was great. Tristin was fantastic. Great customer interaction. Overall a great experience because of him. He helped before and after our trip.

lary baret

Just became an Emerald member, and was pleasantly surprised to find that everything went as easy as it showed on TV. Was in a hurry after a late flight into LasVegas. The National desk was helpful, then the parking lot team was there to help point me to the right lanes, free upgraded to a nice 4wdr pickup truck, easy checkout, even received directions on how to get out of the airport area. Coming back was even easier. I'm sold, thanks National!

jmbbigdaddy .

National has great professionals working there. I always rent from LEX airport, as the National staff always treats me with the utmost respect and makes me feel like a valued customer. I truly appreciate Terri, Tiffany, Jodi and Taylar are always enjoyable to be around. Highly recommend!!

Tonya Goeser

Very friendly staff and super easy to pick up car!

Rob Bradshaw

Helpful, cheerful service. Car was ready. Pick up and drop off we’re easy.

Meghan White

Excellent, friendly staff, clean cars, fast checkout.

Daniel Gigliotti

Great location. I have traveled to Omaha on business many times and always rent from this location. The car selection is great and the staff provides great, speedy service. I like that I can rent a standard size car and get something like a Jeep Wrangler, especially in the winter months.

Big Al

Fast, efficient, friendly and helpful staff. Willing t o go an extra mile to get you the car you want if it's not in ant of the aisles. Go National!

Angel Paredes

good CS and grate cars

Dan Brynildsen

Both pickup and drop off were very quick. I had several cars to choose from. I've had good experiences here every time.

Robert Seigler

Great experience in and out of Baton Rouge on the same day! The customer service was quick, very friendly and professional. The customer service representatives, both in and out of Baton Rouge, were very pleasant and the rental car was not only new but drove great.

Zewdie Bekele

National Car Rental company is the best to do business with. Staff is great and accommodating. Thanks National.

Kevin Fields

I have rented vehicles from this location about 4 times this summer. I have received vehicles that had starting problems, broken seat belts and air conditioners. I never received any apology for an inconvenience and I had to argue for the different vehicle i finally received.

Party Hardy

Great Experience! Was given an upgrade upon request & my shuttle driver Jesus was very informative about the area & traffic.

T.J. Cox

I like the selection of cars but what I don't like is the customer service. I have been treated badly when I have called into customer service. Why be loyal and create statuses if the company isn't going to recognize you. I also don't like the fact that you have to have a credit card attached to your account to get your points. My company has a direct bill set up I don't need a credit card and I can't get a justified answer why I have to have it to get points for using your services.

Elaine Mangum

The girl at the check in is rude and condescending. First time to Montana not real excited about it

Brian Wise

I love renting vehicles with National! The ability to choose the vehicle of my choice distinguishes National from the competition. Their customer service is always superb.

Jeanine Eissler

Excellent service...reasonable priced upgrade and refuel. Even provided awesome reccomendations for restaurants. Can't say enough on the good service they provided!

Kelvin Wimbish

Great as usual...

Lynn Thurman

No cars available for Executive Elite member. Empty lot, poor customer service.

Rex Uy

Really easy rental which I really appreciated and friendly people

Reid Crowe

Usually a good selection in the emerald isle. The selection a little slim this time, late afternoon on a Wednesday.

Mike Blumenthal

We rented a Nissan Rogue for a trip from Vegas to the Morro Bay, CA, and then up the CA and Oregon coasts via Napa Wine Country. Great trip. Roomy vehicle and the 32+ mpg was amazing. Emerald Aisle pick up at Las Vegas and dropped off at Portland, OR airport. Almost walked away but the check-in gentleman called out and said I left my cell phone in the car. Whew!!! A great two weeks, always love Emerald Aisle advantage. Thanks, Mike Lake Frederic VA

Murray Morris

Everything went very smooth... loved the truck. Check-in was a breeze.

Abdul Shabankareh

Excellent service and selections!

John Allison

Receive the same level of national service I received domestically and now within the Caribbean. Service was timely and received an upgrade due to my executive elite status.

Phone Hub

I love national. I don't rent from any other company. I walk in, show them my reservation, and I can swear in 2 minutes I was driving out of the parking lot. 5 stars for me

Chris Johnson

The staff was awesome. The gentleman remembered my family from a year ago when we flew in from oversees during peak time and no one had cars available to rent. He and his staff took the time to help our family locate transportation. Thank you Sir, you are awesome and may God bless you abundantly!!!!!

David G. Marrero

Arrived at BWI ! Took the shuttle to the rental car center walked right to select our vehicle and showed my license then on my way. Transparent and fast. Simply the best. Thank u.

June Fields

Normal, everything is perfect but this time my car was dirty inside and out.

Stacy McCland

The National Car Rental in Lexington is wonderful! I often have the choice to get a car in Lexington or Cincinnati, and I always pick Lexington because the people are so polite and the cars are so clean. I feel like I get a bait and switch at the Cincinnati National -- don't go for the Emerald aisle there -- it's all economy cars and below.

Eric Wilson

The car had 43,000 miles on it and smelled like a big air freshener. Way too strong. Worse yet, one of the key fobs had a dead battery; the other one was so low on battery power that I had trouble getting the vehicle to start. I had to stop at an auto parts store for a battery. This is the only bad experience like this I've ever had with National. Typically, I get low mileage cars with zero issues.

Tim Leahy

Pickup was quick, the attendant was friendly, the car was fine. I thought the price was a little high for such a small car.

Greg Pluimer

The past couple of visits to the Jackson Airport in Mississippi I have noticed that they are always short of cars. I understand it is a relatively small airport and market but I am disappointed that the selection of cars always seem to be very limited on selection.

Marqael Jordan

counter associate was very kind and helped me attach all of my rewards and credit cards. no complaints

Mark Menestrina

My company used to use a competing car rental company. (No names, but the colors were red and white.) For my rental needs, a car is a car, but I will say the National employees are more personable. Keep up the good work!

Rose Ann

Helpful making the reservations at a competitive price and no lines with friendly service picking up the car. BUT when there was something very important left in the car (although my fault) not one person or manager returned calls as promised or followed through with thoroughly searching the vehicle until I personally came into the airport and did it myself. Of course the car had been rented out twice since mine and nothing was found. Possibly because they weren't liable it wasn't their priority.

Donald Gordon

What could be better. As a Emerald member I was able to walk directly to the National Rental lot and pick the vehicle that I liked best. I then presented my National card and credit card at the exit and then drive off.

Chinmay Lolienkar

Excellent !!Very thoughtful folks. when giving the vehicle, they actually Considered the weather conditions and then gave me the vehicle.

kayla rucker

The absolute worst experience I have ever had with a rental facility. I wouldn't recommend this facility to my worst enemy. If I could leave a negative star I would. Update I gave this company a second chance. I was promised a free rental coupon for my inconvenience. I was given the runaround and it took 4 months and calls from me. I spoke with a lady who promised me another free rental. They couldn't apply the free rental but promised to refund my 2nd rental which was on 12/22. I never received the refund. I called them and was given the runaround once again.

Ernst Matt

Good selection of vehicles Efficient service both at renting and return

Tara Withers

So easy with the Emerald Isle to just pick a car and go. No lines!

Albert Dennis

The car was excellent. Service was excellent.

Gilley Scott

My first time renting a vehicle in Baton Rouge. Being a small airport, they don't have as much car selection as larger locations. There is no "Emerald Aisle." I rented a Ford Explorer with about 1500 miles on it, and that vehicle was one of two offered to me. I had no problems and the rental was a success - nice car, nice people, efficient service!

Aaron Stein

I rented from the "Emerald Isle" which is a completely different experience than the typical rental. I walk up to any car on the Emerald Isle, get in, turn the key and I am off. It couldn't be easier. I was especially lucky as my car had great amenities such as backup camera and Sirius satellite radio. Overall, I was extremely happy with my most recent car rental.

Donna McClung

This MCI (KCI) location always has a huge selection of Cars/Vans/Trucks/SUVs to choose from. This trip I used a rental (Ford Edge) for 3 days for personal reasons and then wanted to keep it for 5 days for Business purposes. The return guys were very accommodating and so was the front desk. It was nice not to have to change my luggage over to a new vehicle!

Sai Valluripalli

I will never rent from this KC Airport location, Being an Emerald Club member. I got the worst experience and I will not recommend anyone to rent car from National Car rentals.

Rob Putnam

As many point out, this location doesn't have an Emerald Isle but just ask and they most likely will have something you will like to drive. It worked out for me just like there was an E Isle! Everyone on staff that I have talked to, in the booth or out on the lot, was very friendly and helpful. I now choose National over Hertz and Avis at this location.

Rick Beethe

As always it was a great experience renting with National. Super comfortable vehicle, quick to get the car and quick to get on our way. I'd recommend National to everyone!

Jillyann Frenche

Great prices and excellent customer service. I would recommend this place.

Fidel Cashflow

Service was great and all employees were very nice.

Exequiel Roldan

Not a wide variaty of cars available, but the service was great!

Frank Kershaw1

No other company if you're a business traveler. They take great care of their customers. Emerald aisle is a game changer. Pick what you need for that trip no matter the weather. No other to travel! Go National for business!!!

Michael Dinsmore

Check in service and return service was excellent. However, the car itself, a Chrysler 200, had a very bad bog/hesitation when pressing the accelerator pedal while the engine was cold. It could be dangerous when pulling out into traffic. The agent checking me back in was notified and agreed with me that the car should be fixed. In all fairness, this may not have been evident previously since the weather has just started turning cold.

Brian Dameier

Needed a larger car for the CWS and got it on Emerald Aisle.

Colleen Slavik

The experience was great. We loved the van. The car ran great. The staff was wonderful when we checked it out and in. If I decide to rent a car, you can rest assured, I will go to National and rent one again and it will be at Eppley. It was easy to get and easy to return. Thanks for making our trip truly enjoyable.

Brian Wyns

Overall an excellent experience. The staff was very friendly and took care of me by waiting until my flight arrived after their closing hours. The location in the airport and front desks are convenient and well marked.

Jon Ostrander

Second time in three weeks they had no cars readily a available. Had to wait 20+ minutes both times this happened. Situation doesn’t seem to be improving. Update—after complaining a little bit the friendly lady at the counter gave me free SiriusXM. Update number 2–got the bill turned out XM wasn’t complimentary....

John Derek

Nice service just a real pain trying to get in and out of that location..

U Cook

The staff is friendly and professional. The cars are always ready and the rental process is seamless. I highly recommend the Emerald Aisle. National is always my first choice!

Rene Flores

It was quick and easy rose in my car no time and gone

Danny Cooperstein

The Emerald Isle is full of bare bones dodge minivans as far as the eye can see! Very disappointed in the selection. I asked at the front if it was anything else I could take aside from the 10 minivans that were lined up on the left. He said no all the other cars are reserved. I said I thought being a member member of the Emerald club is a good thing. He said well not tonight. I’m not comfortable driving bare-bones Dodge minivans - I prefer a decently equip sedan. I asked one of the lot attendants and he told me that I can take something else that they just happen to mispark in the executive side. 25 Long minutes after arriving at the lot I ended up driving off the lot in a Altima which I was more happy with. I let the attendant know about this experience when I return the vehicle and he kindly offered to get me a 2-day free rental - Pending approval from his boss of course. Needless to say I have not received the free rental. :-( Hopefully I do.

Art Nekrasov

Flew in for a business trip on 7/30/18 and came to an empty lot. NO CARS at all in the Emerald Club lanes. I had a reservation and everything. The lady at the counter wasn't helpful too. Ended up waiting approximately 25 minutes and got a smaller car than was originally reserved--ridiculous. That was a 1-star service.

Erin Hanks

The ease of pickup and drop off was great. I had an issue with the vehicle and had to come back early from my getaway. I called customer service and was not happy with the outcome of the call. When I brought the vehicle back to the location at McCarran the staff there were very helpful and I left satisfied

Patricio Avendano

Nice and clean cars. Great service!

amanda jordan

Excellent service!!!

Jeffrey White

Great rental experience. The staff have been kind and very helpful at each location. They noticed I travel a lot for work and signed me up for the Emerald Club. What a great bonus with awesome perks.

Ioana Biloiu

Very professional. Easy check in, easy check out. Highly recommended!

Gene Dangelo

Always an easy experience.

Will Shaw

I'm an Emerald Club member and when traveling for business I always go with National. Normally its a similar experience across the board. I reserved my car several days before my trip. When I went to pick up my car. the two women who worked the window were on their own time. So slow. It look me 15 min to get the keys on a car I had reserved. Normally we are talking 3 min at a window like this. The one woman who was so fat she couldn't get out of her seat told me to just hit the clicker to find my car. 3 people were serviced at the Enterprise window before I got my car. A very poor experience at Baton Rouge airport which is far out of the norm for National and their rental service.

Taylor Banks

Loved it as usual! Even got me into thinking about purchasing a jetta!

Jason Knauer

My rental was dirty and smelled like cigarettes. The bed of the truck still had stuff that must have been left over by the scrapper that rented it before me.

Matt Chronister

Great value and customer service. Easy with Emerald Club. I was greeted and directed to the aisles connected with my rewards status. Picked the car and checked out at the kiosk as I left. No lines or hassles.

Nathan Johnson

National did an excellent job with their customer service for my recent rental. I experienced no issues with the service! Thanks!

Jill Chitwood

Clean cars. Great service

dyan rose

Super fast! You go to your section and pick a car and drive away. They check you out of the lot and you are on your way.

Richard Beal

I think the service is good. Bringing the car back was easy as an employee met me in the return area to check in the car. Negative is that the cost has increased and the size of the cars have decreased. A Ford focus is now a medium size car. The selection of cars was limited.. I will at least check other companies the next time I rent.

Jeff Bennett

Car rental was great, attendant got me a car that met my needs. Return at MSY New Orleans was frustrating. Street signs directing you to the old location are still up. Glad I had spare time!

James Triplett

I had a question that needed an answer from an on-site person. After calling 2 others and failing, National easily routed my call to the correct person- who not only answered my question, but went on to ensure my whole rental experience was excellent.

Mike Warren

The car was nice, got great mileage. and had all the bells and whistles. The one thing that was a little shocking was that after I got a few miles from the airport, I realized that the gas tank was only 5/8 full. Not a huge deal, but I had never had that happen in the last 23 years of renting cars.

Lisa Ercoli

National always has the cleanest nicest cars no matter where we go. The customer service is awesome and return is quick and easy.

Charles Lankford

I don't travel very often but when I do National is always my first choice, even though I have the option to use a few different companies through my employers corporate discount plans. Mainly because of the Emerald club. It is the bomb. This particular trip was for pleasure rather than business so it was my first time in Vegas. We went straight to the Emerald section and there were plenty of vehicles to choose from. I hate standing in line so it's hard to beat walking up to the car of your choice, hopping in and going straight to the exit.

Don Kelley

Very nice selection of vehicles in Emerald aisle and the customer reps were great going and coming back.

Sara Olson

We did not have a great experience with National this time around and are extremely disappointed. For starters, our Jeep was dirty and had tons of leftover trash from a previous customer. We ran into billing issues when we needed to swap the payment from a personal card to a company card. As Emerald members, this should have been a simple step but caused a 30 minute wait-time at the counter only for it NOT to be resolved (was told we needed to call someone else) and made us miss our chance to grab dinner before our flight. As this is only a brief synopsis of our experience, my conclusion is that I would not recommend National.

David Hamm

Always great experience, easy to drop vehicles off quickly and picking up is fast. Fantastic job everyone at national. I'm always travelling and in a rush. Every location around the US is always consistent which is pretty awesome. Thank you...

Akinyele Umoja

The vehicle was great. My only issue was that type of vehicle I requested wasn't ready when I arrived.

Kimberly Vroman

The ability to bypass the check in line and go straight to the emerald aisle is awesome!! The staff are extremely friendly and helpful. Cars are nice and clean and I love that I get to pick my own car.

Armando Salazar

Great Experience all the way through. Gear car selected for me and easy to rent and return. I will always rent with National when I travel to Omaha!

Jay Moore

I’m always greeted when I arrive and all of the staff at National at BWI is professional. They usually have my favorite car available, but if it’s not, they go out of their way to find it! The only downside is that stupid bus that take you to the car rental facility. Overall, you’ll never have a bad experience with the folks here at National.

Charles Indelicato

Fast and efficient, great service from the staff.

Kevin Randall

The women at this location are very good at what they do. They are also accommodating. I never have an issue here.

Kodwo YANKEY

The worst customer service I have received when renting the car. However another rep made it right when I returned the car.

Selesia Davis

Very nice and professional people and the vehicle was very nice and clean..

Paul Nikitas

My experience with the local National Car Rental was great. HOWEVER, my issue is with corporate. I recently rented a vehicle and left a wireless device in the trunk. I was very late for a flight and was not able to get back to the car to get it. I called the 800 number hoping I could speak to someone that was at the rental place I just left. The answer was no, send an email to lost and found. There was no way I could speak to a human. Not a care in the world. I sent multiple emails, spoke to customer service and NOTHING, until I finally found a number for the local location. Needless to say this was days later and my device is gone, $300 down the drain. All due to a lack of caring for a customer. Taking 2 minutes to help. I will never use national again and never recommend them. The local employees were wonderful and kind but it was too late, corporate could care less. Very sad when it is always about the customer and National didn’t care.

Bella Vita

I was pleasantly surprised when the gentleman helping me get my rental car in Omaha asked me what I drive and I responded jokingly "BMW...got any of those in the cheapest rate!" He then said, "yes, how about an E3 and I was totally floored! That's great customer service so hopefully he gets recognized for making my experience so wonderful. Thank you!

xingbat .

Nice new and convenient rental car facility. Very easy to use and Omaha has a real Emerald Aisle now!

Chris Flynn

I love the idea of the Emerald Aisle, but every single time I rent a car, the inside windshield is so hazy/dirty that it makes for difficult driving, especially into the sun. Other than that, service is always great and the cars have been nice.

Sandy Yanos

National Car Rental at Lexington is a problem if you are executive elite . I asked for a 4 wheel drive or AWD and they wanted to charge me extra. Any other airport I can get these type of cars no problem. I didn't get an upgrade like I am supposed to.

Erik Deumens

We had a great time driving the car through Connecticut. The National team made it all easy and smooth.

Tom Whitehead

Fast and Friendly. Great car for the price.

Maurice Springer

Service team and accommodations for after hours return was amazing

Mary Ann Marquardt

Great service when picking up the car and returning the car. I had a small issue with the bill, but was able to get that corrected the next day. Person at the counter was very helpful and made sure I had everything I needed to get my issue addressed. Left my sunglasses in the car and still waiting to find out if they found them.

Ralph dc

Very friendly staff, convenient access to rental and speedy return. Overall great!

Vickie Lamb

Great experience! Emerald Isle makes it so easy to pick-up and return. Only suggestion would be to make sure cars get washed a little better. No big deal but could still see road grime on exterior. Would definitely recommend National and their Emerald Isle!

Matt Johnson

They know how to take care of you here. Excellent experience all around.

Richard Grant

Always a great rental experience

Mike Galusha

Booked on Hotwire - no problems. Very firendly agent at the LEX Airport counter. No wait! Got to the car - and it looked a little dirty, not too bad though. Jumped in, drove away and noticed the tank was at 3/4. Hmmm?? Called the National number, made it through the menu maze and spoke with a customer service person who was super helpful. Told me to just bring the car back at the same level; 3/4. Seemed fair enough... A little later I got a call from the LEX National agent apologizing, explaining that the keys they gave me were accidentally mixed with the clean cars, and telling me that for my trouble, I could just bring the car back without adding fuel. Nice touch! They had a little hiccup, but took great care of me! Well done by all!

Michael Matthews

I enjoyed your staff professionalism and courtesy. I looked forward to many more rentals. Keep up the good work. Hat’s off to a great company and well run organization.

luke eslyn

National Car Rental can be a great company at times. I use their service almost every single week in four different states. The only reason I can't give them a great review is because there have been over 10 times where I had to wait outside in a crazy long line to receive a car. You don't pick the vehicle in that situation, you just take the next car that comes up. While it is very annoying and not something I have ever had to deal with with other companies I keep coming back to National. When the emerald club works it is fantastic and fast. I take the problem I described as part of doing business and i just take it in stride.

Lee Ryan Coston

When I arrived, the snow wasn't cleaned off my car. I was a bit ticked and started tromping back to the airport. On the way, Vicky, the manager saw that I was upset and asked if she could help. When she saw that my car hadn't been cleaned off, she grabbed a brush and scraper and cleaned my windows, chipped off the ice and sent me on my way with a smile. When I came back to leave Billings, I left my credit card in the car. A police officer called her and the two of them went out to my car, found my credit card and delivered it to me. So, they ain't perfect, BUT they make things right. I am using them, again, this coming month.

Tim Kowalski

Always have the vehicle I am looking for.

David Ottman

If you are looking to get a rental first thing in the morning might want to schedule for at least an hour after they open. Been here at 7am on five occasions in the past month and don't see anyone until about 7:30 and then they have to power up computers and log into the system to find my reservation.

Dionte Robinson

I frequent this airport and usually have no problems with my rentals with this time being no different. My rental experience was excellent. However I wish they would put brighter lights in the parking garage so that you can see the cars be for you select them.

Brandy Burzynski

Always a great experience and I like the option for express checkout process.

Tom Kaiser

quickest pick-up and drop-off I've ever had! Great service. Thanks

Nikki LeBlanc

The employees stayed seated in kios and just gave me a key. I received no paperwork or a review of the car to make sure there were no reported scratches. The car smelled strongly of perfume/cleaner spray that I had to keep windows rolled down the entire time. Not professional.

Angel Lluveras

I've been doing business with this National location for 19 months. Great facility, prompt and friendly customer service. Nice car selection for the Elite folks such as myself.

Donna Bosmeny

I have always had great experiences using National. Cars a clean, always new or almost new, and customer service is responsive. Highly recommend.

Andy Howard

I've had little issues with National with the exception of renting specialty vehicles. Look at the fine print, they don't call it out that you have to pay mileage. Beware.

Steve Hodges

I fly to BWI several times and rent National cars. Generally, all works very smoothly, pick-up and drop-off; very efficient and convenient... Convenient except for intermittent shuttle issues (BWI problem). This last trip, I was a little surprised at the few cars available in the aisle, but i picked one, and it did the job.

Barbie

Car was great and easy return. The 35 minute wait to pick up the car was frustrating. Only one agent and a very long line.

Helen Norman

The people that work the counter are awesome! Even when really busy they keep their cool and handle everything just great. The cost was as quoted, the car was clean and fueled and the return was flawless. I will use National again.

Mark Mande

I have rented cars from National in Jackson MS. for many years but over the last year I have had to start my rentals on Monday mornings and the last two time have had to stand in a long line with others because no cars were on the lot. It seems that on any other day they seem to be fine but Mondays are definite poor.

steven marrs

National goes out of their way to please its customers

Hussain Al-Awami

Very friendly staff with very good service. I rented 3 cars and all of them were very brand new. National would be always my first option for car rental.

Lisa Miller

I like National, not just because I have status , but because I like that they let you pick out your own car. They make it easy to rent and return the car. I travel extensively and rent cars about 3-4 times a month. In some cases they only have vans or trucks but it depends on the day and time, peak hours. They usually get me a car or small SUV that works for me. Only once or twice I have had an issue where they said I damaged the car and I did not. The issue was closed after researching. But there was poor communication on their end when trying to resolve the matter.

Ed Rhee

Great customer service from the manager, speedy check in. Very friendly, helpful, and didn’t try to upsell us on anything

Mary Haider

Easy to pick up car and quickley on the road. Very easy to return to airport. Car was very clean and in excellent condition.

brandon smith

Positive: Very friendly Easy to get in and out. Great vehicle selection. Never have any car troubles. Negative: No leniency on extra time. Will charge by the hour if you are running late. Cleanliness: not bad but once in a while I think they could do a better job cleaning the windows. And I constantly find items on floor under front seat. Unfortunately my phone always finds its way down there.

Keith Thompson

Always friendly and helpful. Quick and easy. I fly in and out of Baton Rouge often and rent from National every time.

Ashley Deprey

Service guy was very rude. we got dropped off by the bus and nobody was there we had to walk all the way up to the main area in the cold and the car was horrible in the snow and dirty in the inside there's black marks all over the ceiling. Vehicle vibrated really bad when you had 60

Bob Crawford

The car was not full at the time I picked up and the gate keeper said she would put it in my record At the time I returned, they tried to charge me and then the challenge to get that removed Never take a car unless it is full. Of course, National will ALWAYS want it returned full. This is why UBER is becoming a much better choice BC

Guy Tuxhorn

I usually do not have a problem with National Car Rental, but this trip to Jackson MS. was certainly an exception and one that has me swearing off the use of National Car Rental in the future! My plane was late getting in and National was notified of the delay. National only had three cars available (gone in seconds) and the rental lot agent location was closed, with no obvious sign directing you to the departure gate for rental assistance. I had to haul all of my baggage back to the rental counter, only to be told that I needed to go back to the exit gate area to get a rental car. Hauled all of my baggage back to the exit gate, only to be told that there were no cars available at the time. By now there were ten other people lined up behind me waiting for cars and overheard my conversation with the attendant. We were told that if we wanted to wait (who knows how long) cars would be brought down as they are available. National knew exactly how many people would be arriving to pick up cars, yet made no effort to meet the demand and no apologies to boot. Oh! By the way, the closed rental lot attendant station had a small sign standing on the counter facing the exit lot attendant, not where a renter would see it if they were coming to pick up a car from the staging area. This location needs to be closed and never allowed to open again! This location is a disgrace to the National brand and should be dealt with harshly!

Scott

Always happy with National Can Rental. Fast easy access to the Emerald Aisle makes it a pleasure to rent from them. Drop off is just as easy and smooth. Greeted by a friendly associate who's always pleasant.

Devin Wallace

Love 'em 90% of the time

ARTHUR CERNOIA

I mistakenly booked a car for Portland, Oregon instead of Portland, Maine. When I showed up at the airport, the customer service rep was very nice and was able to get me on my way with no disruption to my plans. Whew! And Thanks!

Andrew Bridges

Easy to get in and out of. Very efficient!

Beverly Hipsh

As always the service was outstanding and pick up and returning the vehicle was smooth and uneventful as usual. Thanks.

Joseph Tapia

About a week ago I rented from National for a week I spent on business in Kansas City Upon returning the car I made the mistake of locking the doors with the keys inside All the reps working on the parking lot were highly understanding of the situation and highly professional and polite They moved quickly to try to open the car so I could get my luggage and continue on Once they opened the car they offered to give me a ride to the terminal I was flying out of since I was delayed and worried I would loose my flight I can not say enough about how courteous and helpful everyone was out in the parking lot Thank you sincerely for exceeding my expectations and making the best out of a last minute urgency of one of your customers

Peter Knibbe

Very convenient. Nice clean car. Selection a bit heavy on SUVs, light on sedans.

Tom T

There was a sufficient variety of vehicles to choose from and the process to pick up and drop of was very easy. My only complaint that there was caramel popcorn in between the seats which I found to be pretty gross.

Tradyce Morgan

Fast and efficient checkout process!

Jack Morrison

A great experience all the way around. Friendly people, quick and accurate service

James McEachern

Excellent rental experience with one major glitch that National resolved with the assistance of my travel site advocating for me (American Express). I went to the Emerald Aisle as usual for my mid-sized car and got into the first one in line, a Chevy. I went to start it and it seemed like nothing happened. After a couple of more tries I suddenly realized “ Hey, this is a Volt!”. I was delighted to try a Volt hybrid, and was surprised that National had one on the line. The problem came when I got the bill, instead of the $77 for 24 hours it was over $250! I didn’t take note at the time and got flagged when I turned in my expense report - obviously I was not paying attention to the numbers, just filling in the form. I came to the realization that this was a premium vehicle that had been placed in the run-of-the-mill aisle. I can understand how the car jockeys could do this, it just looks like a mid-sized Chevy. Anyway with AMEX’s help National accepted the explanation and credited my account. Sadly I won’t be renting any more volts, but kudos to National for their understanding and quick resolution of the situation. (And thanks to AMEX Global Business Travel).

Angela

Needed a car for two weeks for work. They are all nice but long wait to get a car and after flying for 8 hours it can be exhausting. They always try to talk you into Sirius before exiting the facility (kind of annoying). Overall, it's a rental car facility, nothing extraordinary. They should offer flat rate fill up on gas for $20 like Enterprise (that would be so convenient).

Trudi Simons

I've been using National for years. When I arrived in Portland, Maine there weren't any cars in the class that I had reserved, so the friendly staff very kindly gave me a nice upgrade at no extra charge. The car was great , the service was good, and most importantly, everything was convenient and timely.

Gordon Arent

Experience at Kansas City MCI Enterprise was excellent on the front end of the transaction. Helpful Staff, clean car, all good. Upon return (5:30 am), there was no attendant and a number of us were trying to figure out what to do with Keys etc. If attendant will not be available, please provide signage.

Maria McKenna

Although I thought this would be a good company, and the free upgrade seemed enticing, the vehicle was in pretty rough shape and when I brought it back they tagged a $160 charge on my credit card for damage waiver... CLEARLY this damage was OLD - could not have been from my one week rental. Very disappointed in this company and will stick to Hertz in the future. UPDATE: THEY STILL DIDN'T RESOLVE THE ISSUE EVEN AFTER I EMAILED... WILL NOT BE USING THEM AGAIN.

Kyle Fuller

My visit to Las Vegas was made complete by the polite and speedy personnel at the National Car Rental site at the airport. Super nice to zip in and zip out so fast.

ed crisostomo

got to my rental late..counter was closed. luckily i walked up to 2nd floor to the right past alamo. someone was in garage area ready to help me. the car i wanted was gone..they gave me a free upgrade.

Dwight Stewart

When I arrived at KCI there was a blizzard going on. The desk clerk was very personable, and made sure to inform us of the road conditions, and which roads were closed. She also told us to be careful which I appreciated very much.

Ned Straw

Always professional, always prepared, always efficient. The team at JAN is great. I rent from them 2-3 times a year when I am in Jackson.

hassan haniff

No questions, national car rental is always the best.

Shyanne Kamai-Sionesini

National Car Rental is like any typical National that you're used to. There is an emerald and executive aisle along with a premier row (additional for upgrade). You are sometimes welcomed by an agent and they tell you what area to go to. The emerald selection consists of sedans only. The executive section consists of a mixture of sedans than and midsize SUVs. Depending on the day you can find a full size SUV. They also have a plethora of trucks on the executive isle. I selected my vehicle based on my status with National. I am an executive elite member bailed on the frequent travel I do. Ky rentals are not paid by a company or 3rd party person. I pay for my rentals with my hard earned money. Which is how I achieved my status. Unfortunately the vehicle that I selected did not have Android car play nor did it have Apple (for you Apple people). I selected a 2019 Toyota Tacoma that had about 300 miles. After driving around a day we decided to exchange our vehicle. The return agent assisted us with ease (I forgot his name) we were very blessed to find a Lincoln SUV on this isle. We were out of there in less than 5 minutes. Customer service on my last 2 visits to LAS this year was great.

Bobby Smith

Friendly staff. Makes renting a vehicle easy to do. No hassle, in and on your way in minutes.

Stephanie Leapley

The best car rental experience I’ve had. Used the emerald club and was able to bypass the counter and pick my vehicle. Check out was a breeze. The staff was helpful and accommodating as I was traveling with 3 small children alone. I would recommend to everyone.

Larecia Walton

Very helpful and professional

Billy Miller

Poor customer service....watch your credit card billing.

Keyur Bhavsar

Amazing!!! National customer service is best. Great cars !!! No.1 in USA

Dana Blakemore

Between them and their partner company, Enterprise, they are never prepared for enough cars.

allison jaynes

National rental is a great experience. You just walk to the aisle, pick a car, get in and head to the exit. No more standing in line (I can't begin to explain how awful Avis is, and it's in the very same rental facility), and you can choose a bigger SUV or a smaller zippier car based on your trip plans (depending on availability). One tip is that if there isn't the type of car you want in the aisle, just stand and wait a few minutes - they are constantly delivering freshly washed and cleaned vehicles back to the Emerald Club aisle.

Victor Ruiz

Car selection was great, it took a little time to check out due to the long line, however in such a small airport most flights are all at the same time. Car and People were great!

Angela Henry

I love being an Emerald Club member, the ease of every transaction is so easy and simple. I will always use National for my car rental needs...Thank you! You guys are GREAT!!!

Beverly Lowrey

Great rental, easy to book. Love picking out the car.

Betty Jones

I was very disapointed with the selection of vehicles. Only 3 in the garage. All small Jeep models. Not comfortable for 3 peoople and luggage. No attendant in the garage to help.

David Williams

cars are NOT executive level cars!

James Tingey

Counter personnel were extremely helpful. Overall experience great

David Peterson

Great service overall. Only complaint (reason for 4/5 stars) is a consistent lack of cars on Executive/Emerald Isle during midweek arrivals for business travelers. Overall though, I like National over all other brands. Only suggestion is to keep the lot as full of cars as possible.

Mike Pilgrim

Picking up was fast and easy at the Emerald Aisle lane. The trip was trouble free and the team in the rental center when returning were fast, friendly and efficient. This is why I prefer National. Nice job National team!

Alex Salima

I really enjoy having the option to choose my own car from the lot. Good selection and great service. Staff is always willing to help out. Highly recommend National to anyone!

Russell White

New Vehicle, Good Service, No Hassle, No Surprise Charges and with that No Complaints from me. RDW

Debi STUMPFF

Always wonderful service.

Dennis Varghese

great service, large selection of cars, excellent customer care

Customer Support Markham

Service was great!!! only feedback I would have was that the car I received did not have keyless entry. Otherwise everything was great

Jonathan Chang

It would've been a lot better if I was bumped up to executive

Ryan Smith

Every experience I have had with National has been wonderful, except for my last one at the Jackson, MS Airport (JAN). I checked in at the counter and was directed to the Aisle. There was not a single car available. There were 4 employee cars parked in the Aisle that renters were trying to get in (because it was confusing). The attendant checking cars out focused on those already with cars and didn't share any information with those waiting. After 30 minutes a frazzled manager ran over, said cars were getting cleaned and were on their way and ran back off. More time ensued, with 10 people waiting on cars. Finally cars came out. I didn't want a mini-van, but that was the one that came out when it was my turn. It had no seats in the middle or back (that seemed weird). I took it and got in line to exit the garage area. More time ensued. More cars came out. I had an appointment to get to, but this process took so much time that the venue closed before I could even leave the airport. So, I ditched the cargo-format mini-van and grabbed a more suitable car for my trip and went to the end of the line again. In total it took me 75 minutes to get a car that I had a reservation for and they knew I was coming to get. Very disappointed!

Jourdan Schermerhorn

premier rentals here at National ... its even better if you're an emerald member or more. Walk right up and drive away. Super easy

Mark Rochester

Being a normal National franchise the service is always going to be good. Not disappointed here at all. Got a great car with a free upgrade because the class I had booked was all taken. Got in and out pretty quick too. It was raining when I was there and I was escorted with an umbrella that was nice.

Leonard Dortch

National says I can choose any car in the isle, but all I had to choose from was a line of monster SUVs with three rows of seats at 15 mpg. I'm seeing this a lot lately. Need more options!!!!!!

B Frank

I arrived at the airport and went to the counter, where a sign directed me to the lot. I went to the booth at the lot where a sign directed me to the Alamo booth. After helping all the people trying to leave the lot, they finally found my reservation, and told me to pick any car in the midsize area. There were two, identical cars there. As I pulled up to exit the lot they noticed my car did not have plates. The folks were all very nice, but the experience was mind-bogglingly broken. I typically rent from Hertz (I am a Gold member there just like I am an Emerald Club member here.) Next time, it will definitely be Hertz.

Jeffery Thompson

Quick and easy service, no issues

John T

Outstanding customer service! Go out of their way to serve and please the customer! They have my continued business and the employees are the best part, extremely accomodating and friendly! thank you!

Leroy Wignot

Car was nice, National was out of the small cars, first time in ~10 visits to Jackson MS area. Easy rental, no problems. Would use again.

Laurie Colicci

The National Car Rental counter at the Portland International Jetport was easy to access. The staff were friendly and professional. I had absolutely no wait time. My car was ready when I was! And the return was quick and easy.

Bri Bright

The walk from the rental center to the car area was a bit far with luggage. The emerald aisle pickings were slim. I ended up renting a Hyundai small Santa fe due to the awful selection. Worse decision in my car rental life!! I'm used to driving a bigger vehicle, but this was just uncomfortable. The car rental taxes and fees in Kansas City were ridiculous. My rental was just $35 a day, but the taxes made it way more expensive than needed. I ended up parking the car and driving it as needed and riding with a friend who had a bigger car during my trip. Overall, service by National Staff was great! I just hated the price and the crappy car.

Desi Schlansky

I had been with Hertz for business travel for over 10 years. I had a very bad experience so I finally switched to National. All I can say is, " what took me so long?!!!" The car selection was so far above Hertz for the same price that I feel so stupid for not switching earlier!

1010red h

Why will no one answer the phone at this location

Josh Tripp

It was fantastic. Even though they were working out of temporary facilities at the Omaha airport due to construction, the effort of picking up my rental and returning it was practically effortless. I spent a grand total of 10 minutes getting my return and completing my business with them after handing over the keys. If this is an indication of how things are with them, I'll be coming back.

Dan ONeill

Really did not like the car, Mitsubishi Outlander

Patrick Cabral

Selection was a bit limited but the service was outstanding. As a Executive Level member, I rent a lot of cars and speed of getting in and out are important in my business. The Jackson team was "on it". Probably my quickest departure from the facility. Knowing your customer's needs and habits really make the difference. No questions of services I never take, just a quick review of the license and out. The Jackson team did it the way it should be done and service with a smile. Thank you all.

Marilyn Rhodovi

Absolutely love the ease National makes renting a car. When i need a car I go to the airport car rental terminal, pick out my car and drive off the lot (of course i make a reservation on line first).And the cars are always clean and ready. When i return the car it's easy...pull in and get your receipt from the person who comes to the car when you pull in...in and out.

Alan Shuman

First time renting from National. Great fast service. Free upgrade.

Robert Johnson

The car i picked up was very clean and drop off was quick, everyone was very cordial. This is the same every time I rent in Baltimore, and Chicago

Sultan of Chaos

We reserved a luxury sedan at LAS airport for the labor day weekend. When we got to the rental facility we had to wait in line for our car for almost an hour. There was only 1-2 guys who had to walk in the >100 deg heat to get the car from a different lot. There were no cars in the "aisle" because of the extra rush on labor day weekend. But the guy tried his very best to accommodate us and got us a better car BMW x3. The one star I deducted was because of the waiting time that changed our travel plan. The return was smooth too. We forgot to fill up the tank and it was 9/10. But there was an issue with National not able to locate the car in their database so they just put a regular SUV in my bill and waived the fuel cost. Overall it was a nice experience. I'd suggest National to better plan for rush days. Their staff were very nice and was a welcome change from Avis. I'd rent again from National.

David Cussins

No problem and the vehicle (A Ford Escape) did what a rental was suppose to do! I discovered I'm not a fan of Ford product though. It worked ok, but things were not where they should have been, Left/Right issues. We made it and the vehicle did everything we needed it to so we are happy! Thanks National!

Allan Clark

You're absolutely the best in Omaha! In spite of the ongoing construction issues.... Thanks!

Amy Andersen

Emerald Aisle is so easy! Great selection of cars Nd you just hop in, present your ID at the exit and you’re gone! Highly suggest signing up for their loyalty program.

Kyle Jones

National is now my go-to rental place. They were extremely kind and efficient. I was able to get a great vehicle at a low price. I love great customer service. In fact...I train employees on it. Awesome job National!

Luis Velazquez

Great Customer Service on both vehicle pick up and drop off. Friendly and efficient staff.

Robert Venci

A very efficient and customer friendly operation at Baton Rouge. The time spent to process and acquire a vehicle was very short and well worth it. Though the airport is not a major hub, when I had to return the vehicle (very early) there was an attendant there to meet me and provide a check in service. Made me feel that I had closure with the rental contract. I will definitely use this service again.

Doug Teeter

The experience varies in different locations. Most are great with the Emerald service, etc. Unfortunately, some locations do not have cars available, even for Executive service patrons at all times.

Robert G.

Everything was fine. Normally I’ll giving 4.8 stars because of the cleanliness of the car. But on end I like it and rent always my car by National.

Peter

Quick service. In and out. Very timely shuttle service to and from airport. Vehicle was spotless interior and exterior.

Mark Alonzi

The employees were very courteous and helpful. The vehicle I requested was available and clean.

Valerie Ng

National at RDU is quite impressive. The manager called and made things right a couple of minutes after feedback was submitted. It goes to show that this company puts customer service as priority. I’m glad to be a national car rental loyalist.

Ann Von Almen

The whole pick up and return was the best I have ever experienced. Walk out and pick out the car or SUV you want - keys were in the car - and drive to the check-out station. Return was even faster. Thumbs up to you.

D MAC24

Great deals excellent options to choose from.

David White

Booking experience was what you expect along with the car itself and the drop-off process - all met expectations and courtesies. The check-in process not so. I thought we were past counter employees shaming you into upgrades and buying their gas. But, alas, we are not. Agent couldn't believe I wasn't upgrading just for $12 a day. Same disdain expressed when I would not agree to their gas option. After I decline, he told/warned me that would be looking VERY closely at the gas gauge when I returned it! I get all of that but tone and attitude is not necessary and left a bad taste. Hence, my lower overall rating.

Nik Winder

JP was awesome! The vehicle, the rate, the experience...I would recommend to anyone!

Tori Shaw-Hunt

Vehicle selection was limited on Emerald isle. Held at exit gate because associate did not know how to use computer system and waited for someone else to come out. Missed appointment due to the hold up. Return process was awesome. Dropped car and headed to shuttle seamlessly.

P. Allen

Ive always had great experiences with National Car Rental (Lex, KY). Was few times i got the car and it was dirty on the inside but nothing i couldnt do myself. Had few cars with Oil light on or Engine light after driving it, but being 300 miles from into a trip, i just drove it and ignored it. Overall, great experiences with the agents, very friendly and professional. Im now an Emerald Member and wouldnt rent for no other, unless i had too.

Dan Tap

Great customer service. Friendliest by far. Didn’t waste any time in helping. Return was effortless. Thanks a lot for helping me when scheduled flights delayed travel.

Cindy Bartelt

Friendly, fast service! Cars are clean and taken care of. They are mindful of the weather and ensure ever car has an ice scraper and even ask when you leave if there was one in the car. I’ve rented from other places and the cars are usually less than clean inside at other rental places. I was very pleasantly surprised when the car I rented from National as nearly as clean as my own personal car.

Marilyn Valentin

Very nice people and they take care really fast

Linda Lankster

First time I rented a car. We got a mini van at the Las Vegas airport. No problems with the car except the windows were terrible! There were spots on the outside that did not even come off when we washed windshield at gas station. The inside had a film that should have been cleaned off.

Ryan Casler

I had a reservation for an intermediate sized car. When i arrived I was told there were only minivans available. This happens from time-to-time so I wasn't too annoyed. But then when I was told by the attendant that he couldn't do anything to compensate me and I would have to call when the manager was there, that annoyed me. Then when I proceeded into the garage, they had premium cars available. So, it's okay to stick me with a minivan when it's their screwup but they won't upgrade me when they don't have the level I reserved available? Not cool. This location is also too small to have the bypass the counter option which most other location do.

Alice Finley

National Emerald Club makes renting a car so very easy. Help is available if you need it. Returning car a day early resulted in an immediate credit to the invoice.

Nathan Tillotson

It's fast and very convenient. Pick up and Drop off. Down side is that I had to ride a bus to get to the car, other than that I like the emerald isle.

Allison Hope

Quick shuttle to the cars. I love the choose and go option where we skip the line. Cars are always clean and well-maintained.

Max Quitog

Not the executive experience. I returned my rental around 9 pm at night and left my sunglasses in the rental. By 7am the next morning the guy I spoke with didn't know what stage of cleaning the rental was in and no glasses found. Later that day I called again and someone would get back to me, that night I called someone else would get back to me. The next day I called someone would get back to me. Then I decided to go down there and they said the car wasn't even touched yet. Got in the rental and it was already cleaned and nothing was in it. This is was the 3rd time this has happened and it's my fault for forgetting them but they should leave it in the lost and found. I once left my phone in the rental and was going to get on a shuttle and realized it. I got off and saw a national rep in the car and then he got out. I yelled over to him that I forget my phone. I opened the car door and didn't see it. I yelled over to the guy if he saw a phone and started walking toward him and he said "oh this one? I was going to take it inside." The office and shack was in the opposite direction from where he was walking off to. I rent from National at the minimum 1 once a month and will be considering options.

Dick Hannah

I was not happy with the extra fees and charges that were tacked onto my trip. I've been an emerald club member for 20 years or something and I was surprised when talking to customer service how little that loyalty counted when I was discussing my trip and these fees. I am usually a big fan of you guys. After this trip from baltimore to Dc to Williamsburg, I'm not as much.

Ashanti Green

Great service from start to finish. The associates that assisted me were friendly and prompt. They got me in and out. The car was clean and the tank was full. I would definitely rent again.

William Montgomery

Excellent. I was a little surprised when I was charged a dollar for moving my return time 4 hours to correspond with end time on my contract.

Mark Muench

Got a Jeep Wrangler! Excellent rental!

jim gwiazdowski

I was a little disappointed in the selection of cars at the Las Vegas location. There were plenty to choose from but they were all "small" cars from what I'm used to getting from National. My personal vehicle is a Chevy Silverado Off Road Z71 that is very EASY to get in and out of. But the cars available at the LV location were very difficult for me to get into and out of. I had to fold myself up to get in and extract piece by piece to get myself out. I'm used to having a selection of some small SUV's that have a higher profile that makes it easier for this old man to drive. I may have to reconsider the source of my next car when I travel .

Grant James

I rented from the McCarron Car Rental center on a recent trip. I've rented cars there numerous times as I have from other locations. Maybe because it's LAS VS another city where standards are different, but that location has, by far and away, the worst cars to select from in the Emerald Aisle location. The car I rented had a broken seat, very little legroom and manual seat adjustment, that was broken. I rented from BOI the week before and the car was fantastic. Vegas needs an upgrade.

Jack Rund

Convenient check-in at the Billings, MT airport and very convenient drop-off. The parking lot is directly across the street from the door at the rental counter. There was an option to log in you miles in a notebook and drop the keys in a box for a supper fast and convenient drop-off of the car. National offered the best rates for the dates I needed the car. Staff were very friendly and polite.

JT G

The folks are top notch and the car was great. Great customer service.

tara ciravolo

Need more staff... Waiting over 10 minutes to return car at airport is unacceptable.

Anthony H

Travel to KC a lot. Switch to this rental a while back and never gone to others since then. Great service and cars are always reliable. I had a car problem one time but they took care of it professionally.

Gerhard Scherer

Great rental, great service, all around very happy.

Andrew Mason

Cars are always clean & well maintained. Service is efficient and professional.

Joe Michels

Great car, great service, great people. National wins every time

GENE HARTIS

Received new Buick Regal less than 200 miles. Paperwork and car ready in advance, no wait. Car was clean and pleasure to drive. Easy return. Also no wait.

Golden Fleece

Very efficient and well run facility. Great cars.

James C

Service was fine. Left sunglasses in my rental. No way to call them. Even National did not have the local number. Lost and found is an answering machine. They could actually have a way to call but like all rental companies, the cleanup guys make a great living off of stuff left in rentals it is too bad.

Antoinette Wright

Have been renting with National for 15 years. Service has been and always is excellent and never had an issue with one of my cars. No need to bother with the others National will take care of you everytime!

Frankie Pelletier

National always goes above and beyond to make our experience wonderful. The clerk at the desk was helpful as was the service person while we waited for our vehicle. We were upgraded to a large SUV and given free fuel by the manager. Our family car rental motto is ‘Always rent from National’!

Jose Adan Espinoza Sanchez

Quick service and very helpful

xxxtentacion

Awesome assistance when I needed to extend my return date by a week. Emerald Aisle membership was the best thing I could have done! Very helpful staff at BWI! Vehicle was clean, well maintained, and my family was pleasantly surprised.

Tim S

Great Experience with Emerald Isle at the LV Airport location. Nice selection of cars, easy to pick up (no paper shuffling any more), and easy to drop off - with email receipt option!

Charm Stone

Easy drop off at the Portland jetport! They unfortunately do not have an emerald aisle, but luckily we rented our car from the Providence airport. They do have an emerald aisle. We got to pick a Dodge Challenger for my husband to test drive around New England! Love being able to pick your own car.

Claude Chevannes

Omg first the service was great quick and fast.

Deanna Suskovich

Always amazing to work with National Car Rental. Associates are very friendly and helpful. I love being able to pick out the car!

Chad Short

Nice people - clean car

Joseph Friedling

National is always EXCELLENT. Why people use any other rental car company mystifies me....

James Leslie

Having recently relocated to a remote site, some hiccups could be expected, but these were minimal, and I'm sure things will get even better, when they get into a rhythm. Car choice was limited, but the staff were very helpful, friendly, and polite. Car was in good state, and did everything required of it. Despite a very early return time, the location was manned, and again, the staff were helpful, friendly, and polite. Overall a positive experience.

Troy Anderson

I got stuck in Omaha due to cancelled flight, at last minute I had to rent a one way car from Omaha to Mpls to get me to Mpls for a meeting the next morning. The National Agent was extremely helpful, got me in a car right away, no reservation, last minute... excellent service. My loyalty will continue to be with National!!

steven shipp

I've been renting with National for both business and pleasure for almost 3 years. It seems that each year they create a policy that makes renting a car with them suck for lack of better words. Levying locals with higher rental fees, changing the the way you used to be able to obtain and use free days just to name a few. These were very attractive features that kept me loyal to the NRC brand, but I finding it harder and harder to want to stick around. "If it ain't broke dont fix it".

Regan S

Big car rental place

Don Maurer

I use National on a regular basis and I must say that I was surprised when I arrived that National at the KC airport they didn't have any cars, trucks or vans in the parking lot for their customers. We had to wait for the cars to be washed and brought out to us. Mine was washed but not serviced. So I had to listen to the beep letting me know the washer fluid was low. I was a little disappointed and didn't like being held up waiting for a car that should have been there for me, especially since I booked the car in advance.

Steven Mulloy

Great staff and wonderful service. Always rent from National.

Jamie Lopez

Great customer service for such a late time in the day. We arrived after 11:00pm and were greeted with awesome customer service. Their rates are competitive and their car selection is also great. Highly recommend using National Car rental.

Jenn Biseinere

Landing in Omaha in the winter and being shuttled to a lot to wait outside of a small kiosk in 5 degrees and snow. Not a great experience. If I knew that I would have used another carrier who had service at the airport.

Jennifer C

The staff was very friendly and helpful in Hartford. The vehicle selection was excellent and the cars were very clean.

Maryanne Andrus

The rental agency staff were really helpful. The car was in excellent shape . I highly recommend it!

Dan Kettner

Excellent facility, very clean very organized. National Employees professional quick and accommodating.

Joel Frestedt

I was happy to get a Grand Cherokee because it was snowing, but the interior was filthy and loaded with garbage from the previous customer. Couldn't even take a minute to clean out the garbage before renting to me? C'mon.....

Jackie Marston

Best car rental experience ever by far! I love the way you just walk in and they send you to a row and you pick your car. We absolutely loved the car we got and hated to give it back!

gaylon ryan

I was traveling for work and my company has an account with National. This was the first time using National in Vegas for me, and it was really easy. The people at the front desk were really friendly, I didn't have to wait in line a long time. I chose my car from the Emerald aisle and was on my way. I would say from the time I got off of the airport shuttle at the rental car center to the time I was driving away in my car was probably about 15 min.

Donald Weber

I enjoy renting from National. No hassles, friendly staff, and excellent vehicles. I rented a Chevy Impala for a week a couple of weeks back. It was an excellent experience and I will continue to rent from National.

carol swarts

Very friendly counter and lot personnel.

Russell Woolfolk

Always easy in and out. Great shuttle drivers. Great car selection at most airports. DAL is sub par car selection vs other locations. Atlanta and Charlotte have awesome car choices

Shelley Lacroix

The only issue I had with my car rental is that National Does not explain how tolls work or the costs when picking up a car. It is not even in the confirmation email. When picking up the car the clerk asked me if I wanted a toll pass transponder. I asked if I needed it and she said yes. I did not find out until later that I did not need it but ended up being charged 3.95 a day even though we only used tolls for one day. Very misleading. Why offer a physical pass in areas it is not needed if they can charge per day of usage not getting it? Also their policy of paying traffic violations before a driver has a chance to appeal a voilation is not right. Other than that the cars are good and other services are great. Just wish there was more transparency with fees and violations.

Brian Kress

My experience was not like these others. The staff has manners, put me in a great car only a couple years old (in fact it was a better model than I reserved), and had no problems. I even called ahead due to concerns and was treated friendly. No issues at all!

Nina Nation

I arrived a little early at 7 A.M. to pick up my rental. I was told that there was some problem with the gate and the attendant would bring the car around to me. So, I sat inside the airport by the baggage claim and started to wait. Well, I waited and waited and was starting to get frustrated because I was potentially going to be late for my appointment. So, I went outside to try to speed things along. The attendant was nowhere to be found. Finally, I saw her down at the end of the lot assisting someone. I was getting pretty aggravated. She eventually made her way back toward the booth and approached me. She was so polite and apologetic that I forgot about my irritation. She hurried to assist me as quickly as she could and explained that she was working alone that morning. This wonderful lady turned a potentially horrible situation completely around just by being courteous. I give her 5 stars....wish I knew her name.

Rodney and Kurtrice Roberts

National Car Rental at BWI has outstanding service. I travel a lot but this location is the best. The managers Kinika and Arnaldo were both phenomenal and went above and beyond not just for me but I saw them tear others the same way which just lets you know they are for real.

Jerry B

They never have a nice car in executive mostly pickups

Barry Lanman

I have been a member of the Emerald Club for several years. The service has been excellent. However, the selection of cars at the BWI facility was extremely limited. In addition, the prices on the prices have increased. For instance, Hertz had far better pricing on the same car. For my next rental I will consider the best corporate option for a rental.

G Arnold

I've been traveling for the past 35 years, mostly business. This was by far the best experience I've ever had. Some of my great experience had to do with this wonderful little airport and the proximity to the rental area. The best part however was the brand new Dodge Durango that I drove away with for the price of mid size.

Jim Thomas

My experience at Portland International Jetport was excellent; could not have been any better. I arrived at the counter at midnight to find an extremely friendly, helpful, and courteous attendant at the desk. She had me headed to my car in a matter of moments. Upon returning my car, another attendant was at the desk who was equally friendly and helpful. All in all, I spent less than 3 minutes at the counter (coming and going). Great service, great car, great company. National will be my brand in the coming years.

Randy Staley

Renting the car at Kansas City airport was a great experience the lady that waited on us was very helpful. We had to drive all night to get to DFW at 5:30 in the morning . No one knew where the return car area was and I called the number and spoke to a person he gave me the address to take car and that was where you rented not return a rental car . The return place was not marked we finally found return place and left car . we were in it for 9 hours and got everything out of car we were still charged a clean fee ev eryone was sleeping through the night .I feel like I shouldn't been charged that . I don't know if I would rent fron National again.

Joe Nañez

National always sends me a coupons for discounts since I travel at least once a month on business. I finally had the opportunity to use the coupon and it was a complete bait-and-switch. First the tole me it was because I didn't meet all of the requirements. I read the requirements to them and they agreed they were all met. Then they said it was because I was booking last minute which was not part of the requirement. Then they said it was because to many people used the coupon already which was a complete lie because there is nothing on the coupon that said the availability was limited. The customer service rep (Operator#454B9) was worthless as he just kept telling me to try again in the future. Why in the world would I do that only to be denied for absolutely no reason . This was utterly ridiculous and a complete scam.

Coach Melinda

Clean vehicle (KIA Sorento), good service at the desk both outgoing and incoming, automatically linked the rental to my rewards account even though I booked through Priceline. Thanks, National!

Dan Lonowski

I've used National for business travel for 5 years. Reliable and always a good experience. So when I travel for pleasure, I use National for peace of mind.

Debbie Allen

Great rental experience at BTR. The line at the garage area where you pick up the cars was at least 8 deep when I arrived. The staff there moved through this quickly and efficiently and were very professional and not at all flustered with having a big crowd waiting. They even recommended some golf courses in the area where I was traveling that I should play!

jeff m

Awesome customer service (BIL) and service in general. Thanks!

Gina Holt

The service was excellent. Knowledgeable, attentive and friendly personnel!

Megan Godsave

I was so impressed and appreciative of the help I received from the National desk agent, Bill! He was kind and patient, which I don't get to see a lot, and I rent a lot of cars. There was a price discrepancy when I checked in and he was sure to correct it which I greatly appreciated! National will now have more of my business thanks to Bill!! : )

bob dickson

They took care of us . Was a fun Ford and hot awsome mileage

Robert Prady

I rent here almost monthly and travel constantly for work. I must say this National Car Rental location is the best ran location i have visited in the U.S. The manager (I don't know his name) is frequently seen walking the pickup area and interacting with customers to insure they are getting what the need. One time is forgot my suit jacket inside my rental when I returned it. I thought it was lost for good but called anyway to see if they by chance found it. They did and went out of their way to return it to me on my next visit. The girl's name that helped me with that was Rosalee or something like that. Another time I rented a mini van. Shortly after i drove off the lot i discovered a mechanical problem with the front suspension. I called to inform them but needed to go to my meeting that afternoon. That evening I returned the vehicle to the facility. They had a luxury suburban waiting for me to swap it out with. Same rate, no questions just apologies. I was taken back by how eager they were to keep me happy. This kind of customer service is unheard of these days. Rental rates can vary greatly due to city demand. Its Vegas and when a convention comes to town they can rent out all the cars raising the rates. You need to shop around for dates just like you do for hotel rooms. In short, I am really happy this team is in place at one of my most used rental locations. Keep up the good work.

Daniel Hoefflin

Quick and dependable service. They listen to their customers, and I appreciate the wonderful service.

Charlie Miller

Rarely do I review any organization but I received a request from National so I decided to complete this one. I am a long time and thus loyal National customer and due to frequent weekly travel, I have rented from a great many of their locations nationally. My guest experiences at their locations are just about always excellent...efficient, kind and helpful staff, and a great selection of vehicles to choose from. This review is for the LEX location only...and is sub-par at best...no "by pass the counter" which would be a great benefit for both the convenience and to not have to deal with the counter staff which, in my opinion, are not courteous nor customer focused/friendly. I realize it's tough dealing with consumers all day long but if that's not your talent in life, seek other employment. The counter staff at LEX rarely look you in the eye, demonstrate thankfulness you are there assisting them with being employed in America, and certainly do not show genuine concern for your travel needs. Nothing personal, just my opinion.

Amy P

Good news that the Columbus location will no longer be franchised and reportedly will have a much larger selection. Agree with all the other reviewers that it was a disappointing selection, but Porsche (one of the managers) made it bearable. She is personable and extremely helpful. Hopefully the new owner/management will keep her!

Curt Reynolds

The lack of interest in safety at the RDU location by National Car Rental staff for employees or customers is astonishing. I'd been at other locations where someone is directing me to drive directly at another employee, but never have I experienced an employee guiding me to put the employee in a position where there would be less than a foot of clearance between the vehicle I was driving, an employee, and another vehicle--does OSHA know about this? Unfortunately, the manager I asked for, Garrett, told me the person guiding me to put him at risk was "trained to do this" and disregarded my complaint without delay. Of course Djay, the bus driver drove aggressively through a tight parking lot full of cars and people, and the staff seemed to disregard that as well. For a place that spends millions on advertising, training, and vehicles, the lack of interest in customer and employee safety, and the lack of interest in responding meaningfully, is a mystery to me.

Jeremy Green

Easy in, easy out...and FINALLY a good selection of vehicles!

Julie Riley

From the moment I picked up the car, to the moment I dropped it off, everything was quick easy and the staff was very friendly.

Valarie Remmers

Was so pleased with the Emerald Aisle experience . Went with National at the Columbus OH airport. Stopped in at the booth near the cars, and they pointed me to the aisle to pick out my car - and I drove off. No lengthy wait, just got on the road to enjoy my vacation. Thanks National for making it easy to get the vacation started.

Zahra Olaad

There were only 2 SUVs there and one had 2 doors the lack of selection at the Emerald Isle was horrible and the customer service was worse I was running late and didn’t have time to put gas in the car and I was charged $3.90 per gallon almost $100 and the gas in my area was well below $3

Scott

One of the key fobs batteries was dead. Tires on the car were all 6-8 lbs low.

Mark Hamman

easiest company to deal with, walk off the plane - get in the car and go!!

Shante Johnson Fields

I was very impressed with the ease of rental. The staff onsite were very helpful and friendly - including both shuttle bus drivers! The only complication was figuring out which car we would choose from the Emerald Club Aisle.

Ian Waldman

This review is for a more recent car rental in Los Angeles. I am used to not paying for mileage when I travel for business and use my National Emerald Club membership however this trip I was doing a one way from Los Angeles to San Diego. I was charged for mileage to the tune of $80. I know it was mentioned on the confirmation but I didn't pay attention because I normally don't pay mileage. This was very disappointing. If I had known I was going to pay mileage I would've looked at other vendors. I also have a Hertz Gold membership. Not too happy with National right now. Ian Waldman

Eladio Bobadilla

Easy rental process. Great staff.

Mario Scott

Always a great experience at National. One my most recent trip, my flight was delayed a few hours and it was a breeze to extend the rental to avoid spending that time sitting at the airport.

Gilley Scott

I rented from National when in Columbus for a wedding. We had family members flying in at different times and the wedding was 30 miles away from where we were all staying. Based on past experiences with the Columbus Airport National car rental, (over 2 years ago) I was dreading the experience. In the past the franchise did not have an Emerald Aisle and getting a car that would hold 7-8 people cost a bundle. Now they do have an Emerald Aisle and I was able to get a Toyota Minivan with seating for 8 for the price of an intermediate car. That was a great deal and came in handy when transporting people back and forth to the wedding and the airport! Great job National!

Chris Henderson

Easy in, easy out. This make the transitions while traveling that much smoother. Courteous and efficient. This makes the trip that much more pleasant.

Stephanie Timberlake

Always courteous, helpful and fast! Great cars and service!

Barry Hill

Not one problem on this reservation. Pick-up and drop-off was so easy. Staff were courteous and efficient.

Michael Branch

Gas tank only 1/2 full at pickup (did not notice until out of rental car facility), check engine light illuminated during rental, tire pressure warning light illuminated during rental. Obviously this particular rental was not well maintained. This is my first negative experience with National - I normally have very positive experiences.

Forrest Kulwin

Pick-up was fast and easy at the airport in Raleigh-Durham. The car was clean and comfortable as expected. No problems during our weekend and return was 1-2-3 and friendly personnel to greet us at the returns area. Shuttle buses were quick and efficient as well. Another 5 star experience with National!

Lauren Formico

Absolutely horrible service. We went in this morning with a reservation and the 'lady' working was incredibly rude and unwilling to help. Even though we worked with her and supplied her with all the necessary identification she continued to be incredibly rude and the entire time made us feel as though we were a complete burden. We've always gone with Enterprise and after today we will definitely be sticking with them.

Russell Eble

I have rented a car from National the last three weeks and I rent for one rate and have the rental confirmation for that rate but when I leave with the car they charge my card for three times the rate on the Confirm. I call for help and spend several calls and several hours each time trying to straighten this out to get the huge hold off of my credit card. They tell me that they will fix but never do and when I take the car back it is still not fixed AND I HAVE TO SPEND AT LEAST 15 MIN DEALING WITH THE FOLKS AT THE AIRPORT COUNTER TO GET FIXED, MAKING ME HAVE TO RUSH TO GET MY PLANE. MY COMPANY HAS A CORPORATE AGREEMENT WITH NATIONAL AND RENTS AT LEAST 100 CARS A WEEK FROM NATIONAL AND YOU CAN NOT GET IT RIGHT. THIS IS JUST A COMPLETE MESS!

Donald Britt

Each time I've used National (Emerald Club), it's been a stress free experience. I've rented in Chicago, Atlanta, Raleigh N.C. I have no complaints from staff to the vehicle selection.

tammyrobert Wallis

Great service everyone was helpful and friendly! The emerald aisle was well stocked!

tammy behr

Smooth process and the car was as expected.

David Sherlin

I would never make a generalized assessment from one rental experience but, this experience left a lot to be desired. No one at the Columbus airport seem to have a clue what was going on nor did they really seem to care. As an executive elite member of national car rental, I was astonished at the nonchalant way I was handled. It took me 35 minutes to get a vehicle and another 10 minutes to get out of the security check. All in all, completely unacceptable and very unprofessional. I’m hoping I just caught them on a bad day.

Dwaine Price

Although the concept of the "Executive Aisle" is a great one, the consistent implementation of it is lacking. Choosing any car is awesome unless the choices aren't so great, as had been the case with my last couple of rentals - one in Norfolk, VA and the other in Columbus, OH. Tampa and New Orleans are always excellent - maybe it's the southern hospitality.

Jay Dickenson

My experience with national at John Glenn international airport was great.

Bill Flaherty

Always have good experience with National. The cars are right at the airport in Columbus, no need to take a Shuttle bus. Picking up the car and getting on my way is a quick easy process. The only thing I wish all car rental agencies would do is put a cheat sheet in the car to help with finding the gas door release!

Linda Collins

Reliable, efficient and quality customer service.

Aisha Bakkar

I have had long-term rental requirements for disaster relief efforts for three different occasions and every time National Car Rental has come through for me and provided the extra large vehicles I need. When I needed to switch a vehicle midstream they were happy to oblige with great customer service and support. From the attendants at the pick-up area to the drop-off, I always get first class service.

Charles Lack

Great rental company. The Emerald Club makes things so convenient at the airport. Just pick a car and drive out the gate! It's been a great business tool.

Justin Rivas

Kudos to Aaron and Brittany for going above and beyond the call of duty to accommodate me with rental car that was to be dropped off at another location. They went out of their way to make sure I was able to rent a car.

Anoop Kaul

Excellent experience. Emerald ability to choose any car helped me a lot. Also, I needing to extend rental by an hour, National did that for me without any extra charge. Thanks so much.

Bob H

I have always had good experiences with National; but on this day I pulled up to the exit and realized I had made my reservation at the wrong airport. I called Customer Service while sitting at the exit and we were able to change my reservation and get me on my way. This was in a small College city on move out day and inventory was scare. All three people I spoke with were helpful and very pleasant and easy to talk to.

Tom

I use National in US and in Germany. Pick up and drop off are quick and easy. This last trip included family so we added a 23 year old driver as we exited the gate at RDU. I went inside to do this task but was told they can do it as we exit the gate. And they did. But they did not say it was $25 per day every day. Surprise! Nice surprise at drop off :$125 extra Not very happy.

David Saunders

This location continues to be well-stocked with Emerald Aisle and Executive Aisle cars, even midweek. Great customer service in the Aisles, at the Kiosks and upon return. Thanks, National at CMH!

Dave Wright

Convenient pick up and drop off location. Emerald Isle is always a great option at a great price.

Abato Garza

The service at RDU airport was great for both pick-up and return. Very efficient and professional; no issues.

Dan MancinI

Customer service was good but poor selection of vehicles, especially for executive elite.

G.P. B.

Thank you to Assistance Manager, Antonio.

Dewayne Fletcher

I never have any problems with National my car is always ready and all the employees are very helpful.

Chris Fluitt

No issues - quick in and out

Michael Krop

Short line. Prompt and courteous person at desk. Excellent experience.

Laura Watkins

Super easy and convenient. I always get excellent service.

Frank Corden

I've been renting from National for 15 years and have been a consistent customer. My recent travels to Denver and Raleigh have been uneventful. Getting the car is fast (as I'm Executive level) and for the most part is painless. Only had two minor problems in the last six months. One car had a warning light on when I picked it up. National replaced it immediately. In the other case, the car keys didn't include the fob to lock the doors electronically. And in one example of excellent customer service, I had forgotten to make a reservation (or I had cancelled it mistakenly, not sure which) and when I got to the exit booth, the attendant made it right. Thanks National, you've got my business for the foreseeable future.

Brian Newman

Generally, this is a good National Car Rental location. Checkout is breezy and car selection is broad. However, if you use Emetald Aisle or Executive Aisle, do take a photo or video of your car before driving off the lot. More than a few times, the return staff have questioned me about scratches or minor cosmetic issues with the returned car, and I can rebut them with photos at the time of rental. Also, the return staff are a little slow at 9 to 10 pm, often napping in a car at the return entrance. So, give yourself some extra time to wake them up and get your receipt.

Christopher Ruscher

Avoid using this agency. National disregarded my reservation and rented out all their vehicles. When I arrived to claim my vehicle the manager explained they had no vehicles and recommended I rent from Hertz and come back tomorrow to settle up the bill and get the difference refunded. No apology. Poor customer service to earn an extra ten dollars? I will never rent from National again.

Todd Beedy

Good prices and solid selection of cars. Executive club line selection and preparation of vehicles meets expectations. Check out service was quick even when three in line. Use the emerald check out function on the app to check out even faster.

Chad Riseling

I had a problem with a vehicle at the National Site at Columbus airport. I let the location know upon my return and got an email the next day from Aaron one of the managers who listened and did the right thing to make up for the problems. Quick, professional customer service. Thanks

kevin martinez

Very friendly and quick turnaround.

Claudio L Bauza

Excellent experience every single time and no matter what city I’m in.

Vasudevan V

Good place to rent a car. You have lots of options to choose as per your need. There are people always around to help if there is any question. Sometime the checkout line is little longer takes couple of minutes otherwise I find it very easy to rent here.

Robert Yockey

Not a great experience for a first time user. Was getting error message when I setup my emerald account about the card I had entered. No explanation given so I called the reservation in. Upon checking out in Raleigh is when I was informed they only hold credit cards and not debit. The gate agent had to get a manager twice as 1st she couldn’t find my reservation then didn’t know what to do since I don’t have a credit card. Finally departed and a short while later got an email notification from my bank. Turns out the person who made the initial reservation or the person who adjusted my pickup time from me changing my flight had made the reservation changed to where they were over charging because they had me down for returning the car to Charlotte. Update: national doesn’t feel it’s necessary to inform you they require credit cards to checkout when you’re ready to leave. Went thru another frustrating checkout process and just wanted to be able to use my reservation I made online, however you must completely start over if you try to drive out like they advertise. In the process I used a profanity to express my frustration (not only as an adjective, but not directed at anyone directly.) and I was denied a rental. When you use something more than once you cannot tell me you don’t have enough information in this day to expedite a checkout process. Went to Alamo Alamo where the checkout process isn’t so convoluted. I’LL NEVER USE NATIONAL AGAIN. And yes I’m an emerald club “member”.

Jonathan Strong

I've been a huge fan of National for a few years - brilliant support for those of us who travel frequently. Once again, National service was absolutely outstanding. Unsurpassed in the industry.

Bruce Nemet

Best rental car experience ever - PERIOD! I received a sports car (AUDI SUV) by the same rate as a regular economy car - not sure how I managed that. But even more surprising was the speed and ease at which I picked up the vehicle at the airport. Quick and no paperwork! The employee at the counter simply asked my name and said, "Oh you have the sports car Mr. Nemet. Right this way. And I had my choice of an AUDI, a Lincoln, or a Camaro. I picked the AUDI and in about 3-4 minutes was on my way. And drop off was just as easy! I had never had such an experience with a rental car agency in my lifetime. Normally it is a bad experience that seems to always take longer than it should. National is the first that was quick. And I wasn't even a member of their Emerald Club! I am now! Bruce

Joe Sullivan

Had an incident where a tire blew off an 18-wheeler several car lengths in front of me on the freeway. The debris hit my rental car and caused minor damage. The National Car agents were helpful over the phone, non-judgmental, and courteous throughout. Check-in at the end/return went much more smoothly than I would have imagined. Thank you!

Godwin Amekuedi

The manager (female). I forgot her name. She was exceptional. Excellent attitude and persona and a great asset to National. She will become the a CEO in the future.

Dave Lewis

Excellent selection of vehicles. No wait whatsoever. Easy go and easy check in.

Tia Hall

Staff was kind and readily helpful. Car was clean and all was in order. I wish this of any car rental place: a list of appointments or amenities that the car has to offer especially as you are walking the aisle to choose a car.

Deborah Thompson

Always professional, love the shuttle drivers.

Steve Greene

National needs to display when there is a mileage charge instead of conveniently omitting that important variable from their estimate. Very deceptive.

Tobias Reid

I have rented from many companies over the years and found that National provides the very best services that I have ever encountered. Other companies struggle to deliver on their quick airport rental experience where National excels through the Emerald Isle and also provides exceptional flexibility in choosing the right car for your needs.

Phyllis Davis

Loved picking my car myself!

Jim Clute

Excellent rental experience. Had exact class (Large SUV) available upon arrival, very quick check out. Every Team member was friendly and helpful. Vehicle was clean and well maintained. The return was very quick and efficient. I am very happy to be an Emerald Club member, even though I only rent 2 or 3 times a year, National makes it very easy to rent their superb vehicles.

Lance Wattles

National has it figured out. Always clean and ready to go when I arrive.

Frank Persinger Jr

Quick and simply service. Very nice customer service

Dennis Osterhage

I had a good choice of cars and had a week of good rides.

Mohamed Tamni

I likt it even the girls at the counter are friendly and nice verry helpful too

Matthew Brady

I'm not exactly sure why National lets them get away with offering a totally different product than the rest of their locations. Their selection is incredibly limited and incredibly old. Most Nationals i get cars with well under 10k miles. I regularly gets cars with over 30k miles in the executive aisle here. I've actually started renting off airport or with Enterprise to still leverage the National Elite program while not having to support this location.

Wen Zhang

Very good online reservation experience. Emerald checkout is super quick and convenient. Emerald Isle pricing (compact price for a 7 seater mini van) is the lowest I can find amongst all the other car rental options. Highly recommended!

Suki Loy

quick. efficient. easy process to understand. heck, your team did all the paperwork for me!

J S

Easy pickup from Emerald Aisle. Car was dirty, smelled like smoke and the keys were almost impossible to find as they were buried way beneath the passengers seat. Return check in was easy but poor communication from the attendant on the fees.

Thomas Williams

Cars was available at check out , even at the last minute reservation ten minutes I was on the road. Yes this was my first company I work for after high school

Vicki Williams

Being Emerald Club it was so easy and fast. The people that I dealt with were very nice and helpful.

Marcus ZarelliJackson

I usually have a great experience with National. I love the Emerald Isle and the customer service has been great. Thanks for what you do.

Dwane Haggy

Not only this location, but virtually ever location has been fantastic. The customer service is always top notch. The car selection is great. If you ever do encounter an issue, they will do everything I. Their power to resolve it quickly and effortlessly.

Michael Cox

The lot was not immediate to the airport, so we had to catch a provided shuttle bus. The airport was busy, but we finally caught the third bus and though it was nightclub full, we made it to the lot safely with our luggage. After wandering the lot and having one employee keep saying "pick anything you want", even though I had reserved a mid-sized suv, we finally encountered a helpful employee who knew what to get when I asked for a step larger than the Murano. She went a step above and brought me a newly delivered Armada that still had the plastic on it. The two-week rental incurred no issues, but the day of return I informed the attendant that I noticed the front passenger suspension was beginning to make a disconcerting rattle. Returning the vehicle was careless - attendant quickly checked for damage, mileage and fuel, followed by providing the receipt. The shuttle bus was waiting to take us back over to the airport. For those who were patient enough, the driver unloaded their bags. Overall, this was a great experience, with one significant improvement suggestion. Rather than it being a free for all upon arrival, make the experience more personable and integrate check-in into the phone app so it can identify where the rental options are parked. Mimic or improve upon what the airlines do with boarding gates.

Crosstown Bus

Have enjoyed National Car Rental for years. It's as simple as that.

Scott Grossmann

Car was ready, keys were ready, smooth process. No issues.

shane thompson

Left some medication in car. They went out of their way to get it to me.

Eric Heitmann

Hello I am an Executive Elite member to National Car Rental and I want to make you aware of the Madison WI branch and the overall customer service of this company. I do not know what has happened to this company, but it is certainly not the same company I had come to appreciate. This branch (MSN airport) likes to tout that although it has the brand name, they are an independent branch responsible for running things their own way. This means they reserve cars not for people through their app, but only for the people they have on their list (repeat travelers to Madison). I only found this out when an issue arose during one of my visits and I tried to rent a car for the following week and was told no. I dismissed the issue and went about my day. That is until i had to rent from this branch again. Much like before, the app would not let me rent from this branch. When I call the branch no one answers. Meaning goes straight to dropping the call. When I call corporate, they were no help at all (once again) so i asked to have this escalated to someone who can answer the most simple of questions "can someone help me get car from any of their sister companies?". Having already rented 118 days this year, it amazes me that no one in this corporation can be honest, helpful and/or forthcoming about their internal policies. I was first led to believe i would be getting a call from the branch to assist, only to find out 4 hrs later when i called back, they meant within 2-3 business days after the branch was notified. SERIOUSLY!!! It has become very obvious to me this company is not serious about providing any type of customer service to any level of its loyal customers. So to bring this to a close. I called Hetrz in Madison Airport and told them this same story. They said if they didn't have a car for me, they would find me one from another branch. Now that's customer service!! Does it pay to be an Executive Elite member to National Car Rental? Its turning into more work than reward.

Ines De Viaud

Nice service, but this time I didn't get a good deal :( 10 days rental

Kyler Gustafson

Quick service. Got the type of car I wanted and had no issues at all. Check-in was great, also. Thanks.

Chelsea Oneill

Lovely experience, was in and out in no time.

Abou-Bakar Mamah

That was my first time renting a car from National and my first time using Isle. And I loved it and will recommend National to friends.

Kevan Doxtater

Tony at Phoenix sky harbor in lost in found gave me an amazing customer service experience when I left my 35 mm camera in the rental and refused to take an award.

Smith Family

ABSOLUTELY no better rental car company and the Omaha location was phenomenal! I will look forward to all of my trips to the area.

James VanMiddlesworth

Fantastic service in Portland, ME!

Ann Osborn

Professional, Friendly, Helpful, Courteous and Expeditious Service! It was a positive experience all the way around!

Cam Binford

KC market to pickup car and drop off was easy and quick.

Bob Englehardt

Great vehicle, no problems.

Mel Bourne

Car rentals from National have all been flawless and easy. I appreciate the excellent service.

Priscilla Singleton

I am an Executive Emerald Member.... I rent from this location, all the time... I was 10 minutes late returning my car due bad weather, and I was charged 60.00 more than my original amount of 11.00 . I will certainly not be renting from this location any time soon.

Brian Pearson

No cars available for rental, entire section in the garage was empty. My two colleagues and myself waited for approximately 3/4 hour for the first car to come and then the last two of us an additional 1/2 hour. Compensated by giving us a half a tank of gas. Car was clean, worked well, all three worked well. Representative was courteous and obliging.

David Katz

National has always had the best customer service. I recently injured myself and can't walk without crutches. When I returned my car , National drove me to the departures terminal instead of making me walk the whole way. Only suggestion for improvement is make sure there is a waiting wheelchair at departures if possible.

Dajore Marks

First time seeing something like that clerk at desk handled us well very nice cars

Libby Coapman

Rented in Baton Rouge with a drop off fee in New Orleans - there was a mess up on the rental rate. The manager of the NOLA location went above and beyond to make sure he fixed it, quickly no questions asked - better rate than my original rate! Now that is great customer service! LOVE National Car Rental!

Rose Thrasher

This was the absolute most awful rental car experience I have ever had. When I found out my flight was changing, I tried to contact the Omaha branch only to get a recording and left a message for a call back before the next day when I would be travelling...no call back. Tried again the next day...left another message...no call back. When my plane arrived at almost 1 in the morning, there was someone still.at the counter. I was told that with my Emerald Aisle acct, I would have "my choice of cars on the lot"...at first I was told only a.minivan was available but then the girl did realize that there was a Ford Focus...huge choice! I had reserved a GPS unit as I was very unfamiliar with the area...was told none were available. My cell phone was almost dead and I did not have a car charger. They sell car chargers but the girl did not have access to them. She did try to print directions for me but with limited internet access she was not able to do that either. The only saving grace was that the very basic car did have a usb port so that I was able to use my room charger. When returning the car three days later, the young girl was not able to print my receipt because my information was not all in the system...shocking. To their credit, the employees that I dealt with all tried their best but it was such a complete nerve wracking disappointment, there was nothing that could save this experience . I would not recommend this rental car company if you don't want to be completely stressed when travelling.

Simon Campbell

Good selection of vehicles in great condition. Checkout process for was very quick and easy.

Tom Gregory

Good discount program and easy pickup and drop off.

Danny Wallace

The staff members were all friendly and helpful. My only issue with the experience was the vehicle itself. The "Maintenance Required" light came on during most the trip. While it was likely just for an oil change, it was still a bit disconcerting. Also, the vehicle (2018 Toyota Camry) was equipped with radar cruise control. The feature is neat, but flawed. I was driving in wintery conditions and the sensor kept freezing over. When the sensor is out, the cruise control does not work at all (no manual backup). This made my long interstate drives less than ideal. Finally, despite being non-smoking, the car definitely had a slight ashtray odor about it. It did not seem bad at first (which is why I did not request a new vehicle from the start), but I noticed it more and more as I drove. All in all my experience was decent, but it seems like the fleet could use some extra attention to cleanliness and maintenance. If the cruise issue is a problem from the manufacturer, maybe National should consider switching models. Losing cruise control is a big deal for highway driving.

Arun L Narayanan

Loved the quickness of being an Emerald Club member and there was no wait time at all. Also loved the selection of cars and the fact that I got a brand new one only made it better :)

Gia Muscaro

Wrong rental Bit these guys were kind enough to take us to the correct rental. Next time Alamo!!

Paulette DiCesare

It has been challenging with my weekly rentals at this location. I have been renting here since late September of 2018 on a weekly basis and it's been one thing or another. I want to say that 50% of the time it's because the vehicle is filthy (it's understood on the exterior during the winter months here in Maine), but a dirty vehicle inside is inexcusable. More often than not, I have had to exchange the vehicle because of smoke smell in the vehicle. It is not convenient exchanging vehicles either as Portland does not have Emerald Isle available.

Brenda Wright

For the first time in my long-term experience with National, my rental car was not in good condition. After about 20 minutes, it was a very unsafe and frightening experience to be on the Interstate, late at night, and have mechanical issue lights to start flashing. Fortunately, I was safely able to reach my destination and return the car.

Jerry Martz

Overall, the employees were friendly both during pick-up and drop-off, but I did have one significant issue. As I was leaving the rental lot, I was asked to supply my drivers license. After a couple minutes of trying to get the bar code scanner to work, I was checked out and on my way. However, the staff did not give me back my license, which I didn't realize until I tried to check into my hotel later that evening. Granted, I did get a VM from National while I was in a meeting that afternoon and when I finally got ahold of the rental counter at JAN, I was told I would have to come back to the airport to pick up my license... Should I have asked for it back before leaving the garage...maybe...should they have brought the license to me at the hotel (~25 minutes away)...yes. Again, nice & friendly, but this was an issue.

Cy Clones

They charged me an extra 250 dollars because I got sick and threw up out the window of the rental at the airport ! They also charged me for tolls. The toll is one dollar but yet they charged me 3.95 extra so I pay 4 dollars for a dollar toll. Nobody is in the both to pay cash, what a joke. Stay away from National rental they are all about charging you extra not once did they ask if I was okay! The lady at buffalo airport was rude when I returned the car and could careless about me. I thought the customer mattered!

Timothy Rebstock

Have to recommend that you join the loyalty program, I almost always get an upgrade and it is always a nice surprise. My last car was a Ford Taurus when I booked a compact car. However, it did have a slow leak in one of the tires. Their customer service is usually top notch.

Hoyt Williams

Service prompt. personable staff. We liked having several vehicles to look at and choose from

James Benkis

Would give 5 stars except for the 1 thing, it seems to take a bit long to get to the executive elite status. But their customer service is impeccable especially in Omaha at the airport. Vehicles are always clean and ready to go. My check-in is always very efficient and fast the people there when I return the vehicles are extremely friendly and helpful. I would recommend National Car Rental to anybody. Very good service

JC Francis

1st time using National. Easy in and out. Would definitely use again. Small airport so your car selection may be minimal.

Mohammad Chaudhry

Vehicle was clean and excellent.The staff at return was very cordial.

Curtis Smith

Emerald membership is the way to go. Efficient, effective, and an exceptional service. Nice selection of cars and a friendly staff. Great decision!

J Beyersdorfer

Best customer service at the Lexington Airport.

David Gross

Dirty windshield!

Mike Frazer

Great service, very short wait time and out and away from the airport in the car that I got to choose.

Rudy Valenciano

Only one car available or else I could get a truck. Not happy. Where is the selection that is supposed to be available. Didn't care for the car I got which was a small SUV. I was just pointed to the car general location and told to push the button on the key to see which one was mine. Other cars there belonged to Enterprise. Maybe I should try them next.

Sam Leung

Great customer support and fast service.

Jim Osburn

Friendly staff, but definitely not standard National Service. Emerald Executive. I do NOT want a Ford Fiesta or a Mini Van. You have the space. Why no Emerald Aisle? I like to choose my car from things I actually would drive.

Alex Hickey

Got Any Car I Wanted

Tim Norton

Rental agent at Emerald Aisle went out of her way to find me a vehicle that was large enough for a person of my height and long enough for all the equipment and supplies we were going to pick up for a student move into a dorm. On the down side the LED panel kept telling us that the oil needed to be changed, which was a bit of an irritant but I could live with it for the three days we needed the vehicle. I rent from National as often as possible because of the Emerald Aisle and the excellent service.

Glenn Boychuk

No reason to use any other car rental company. Easy to book, pick up and drop off. Emerald club is great for rewards. Competitive rates

John Hammock

Great service here, cars are clean never an issue with National.

Shyama Haldar

Exceptional smooth service, very fast pickup and drop off.

John Bollinger

Overall our rental experience went well after a rocky start. We were directed to select any car from the "Emerald Aisle". Our first choice was a white Nissan Altima which we noted had no license plates, just a temporary tag that would expire during our rental week. National fails. The second choice was a Ford Escape. We could not figure out how to open the rear hatch and the National assistant could not get the hatch to open either. National fails. The third choice was the winner, a black Nissan Altima with valid California Plates. The return process went very smoothly.

Michael Gilsinger

Great folks. They always take good care of me. Even when I've forgotten (oops) to make a reservation in advance.

Brian Fairbanks

No Emerald Isle? Desk service only - yuk Slim pickings here.

Carla Waller

Always a great experience with National. Using the Emerald Aisle saves so much time. I highly recommend this company!

Helen Harber

I normally use Hertz rental car and it seemed so much easier after my experience last week. But, I do believe it was a big mess up and the experience was not good due to customer service. I was not aware of my current status with National therefore wasn't sure where to go when I arrived. I went to the customer service desk inside the office and no one was there. After a few minutes I went back out to the representative working outside. He looked up my reservation and told me I needed to go into the office. I proceeded to tell him that no one was at the desk again so three of us waited for a few minutes. Finally, a representative came out and told me they were giving me a free upgrade because I had to wait. On the way out of the lot I stopped at security and the lady working the security desk asked me how things were. I told her about my experience. She said there was no reason for me to do any of those things because when she looked up my reservation she could see I was executive level. All I had to do was get off the bus and pick a vehicle from the executive level. The car I was in so called "FREE UPGRADE" was actually not an upgrade considering I was executive level and cars in this area were better than what I was driving. She told me the guy who looked up my reservation the first time should have seen that. She did apologize. She was very nice. Other than all this the experience was ok. The thing is after I travel all day, I really prefer the rental car experience to be smooth and easy. This was not!! However, I will use this company again due to my using this rental car place. I now know what my status is and the process should be smooth. I feel the issue here really was customer service.

Lars Lundgren

As fast easy and simple as it gets being a National General club member. Just pick a car and go.

Taliver Heath

The friendliest and most efficient car rental place ever. Amazing service, even at 1215am.

Susan Witkowski

Picking up the car was a breeze, they had exactly what I️ wanted and it was clean and ready to go! Turning in the car went just as smoothly and I️ will definitely rent from them again!!

Dave Elkin

very smooth efficient transaction both ways. On the lot there were only 2 vehicles to choose from minivan 1 or minivan 2

Bill Clark

Good rentals and service

Sha Empress

Worst customer service I've received anywhere nationwide at any National location due rudeness and lack of professionalism from a worker who was also servicing the Alamo counter as well. As an Emerald member the service was distasteful along with the lack of viable options for car selection.

Courtney Katsiaficas

I had the greatest experience picking up my car at National in Portland!! Their were long lines everywhere but Patricia got me right to the counter and gave me amazing customer service!! I had told her I used to always book my SUV's here but had to stop because my agent I used to work with had left...I loved him as well. But now Patricia will be my new go-to at National!! Thank you for a great experience and will see you next week!

Andrew Parker

National is always helpful and awesome support. The BWI offsite rental car facility or really the shuttle service is a pain. Never enough buses, even late at night in the last mad rush after the last planes arrive.

Thomas Powell

Great experience with National, as usual. Traveling on vacation and was able to select the vehicle I wanted. No other rental car company does that!!!! Staff was helpful and friendly!!! Car was great! Return was easy and quick. No complaints at all!

Addie Baker

Good experience. Chose the car I wanted and didn't have to talk to anyone. Just pick it out and drive off. Got a jeep with 1,000 miles and had no issues. Drop off was simple. No complaints

Michaela Odorisio Jones

In and out as quickly as possible and very friendly service!

Anthony Good

I rent frequently from this location, among other National locations. Vehicle choices are usually limited here compared with what frequent National customers may be accustomed to at other airports. Twice in the last year I've gotten back in line to return vehicles because they smelled like smoke and had other issues. Last week I had a vehicle which had duct tape on the windshield and an error message on the dashboard about a collision system malfunction. There's usually a line at the booth, which makes returning back to the line to return an unacceptable vehicle rather time-consuming and frustrating. Last year I had a $250 fee appear on my bill for vehicle damage, which was a ding on the windshield which was present when I received the vehicle. The manager removed the charge, but a week later I received a letter from the Damage Recovery Unit claiming damages, which required me to make an additional phone call to resolve. (I've dealt with the Damage Recovery Unit with rentals at other airports. That's another story, and not germane to BTR, but needless to say they appear to be an outsourced service that is like a bill collection agency which does nothing to resolve disputes.) But I continue to rent from National at BTR because the wait at Avis is longer than National.

rob pal

great new facility

Natalie Villar

Great choice of car. Loved the express check out.

Robert Laskoff

Quick and Easy check in and return Car had 900 miles and very clean Very efficient staff

Jim Mitchell

I use Emerald Isle nationally, decent rate, and this location was well run.

Christopher Dromey

Love the Emerald Aisle! Easy to pick up and drop off the car.

Kim Jacobsen

I love the fact that it's so easy. Just pick a car and go. I couldn't believe it at first, I'm like WHAT!!! I can pick any car I want? And off I went in a luxurious Cadillac. My trip was amazing and this made it even more amazing. So thank you National car rental I won't rent any where else.

Joseph Reisz

I travel to Jackson on a regular basis for business. I am surprised to see how many positive reviews are listed here. Every time I arrive at the National parking lot, there always seems to be a shortage of cars. I was there last week and waited 40 min to get a car. There was no option to choose what car I wanted because of the amount of time spent waiting for a car to become available. When a car was available, it was not as clean as you would expect. There was only one attendant in the garage, and he didn't seem to have any answers as to when a car would become available. I was in line with about 10-12 other people waiting. It would be helpful if someone was out in the garage to greet you and advise what the situation is as opposed to the people waiting for rentals to stand around looking at each other. While waiting, another guy who travels to Jackson regularly, was able to tell us "this is a normal occurrence at this location". Other people that were in line with me were getting so frustrated with waiting that they decided to go to where the cars were being returned and taking the dirty car. There is plenty of room for improvement here, and hopefully this gets fixed. I will be considering other options at this airport because I did notice that other companies seemed to have plenty of cars for the people holding reservations. I am also confused at how someone can walk up to the counter inside and rent a car, when there are none available for those of us that are part of Emerald Club?

Shane Smith

Used the facility for a business trip. We requested a larger vehicle for 3 adults with traveling luggage. The only options we were able to choose from we're economy cars and super small SUVs. We had to find down half the rear seats just to fit our items. When asked they said "This is what we have to offer. Thanks!" Seems like a poor response to an employee of a company that's spends a very large sum of money with this provider.

Brian Luckey

Car smelled terribly. The return process was easy, but then I was charged for gas even though the tank was full and I had proof of filling up. No one ever asked me about the gas, but did ask if I filled it up and I stated "yes". I usually never have issues with National, but seems like something fishy is happening in Vegas as our friends were also charged for gas, despite gassing up at the same place and time.

Marjorie Lee

Being an Emerald member, picking up the car was very easy. The reason why I’m rating my experience a 4 and not 5 is because the cars need to be maintained well. The one I rented, Hyundai Tucson, had tires pressure display. It was showing front left tire was at least 3 points higher than the rest of the tires. This indicator only shows up while the vehicle is in motion, and I did not notice it until I drove off the facility. For someone like me, who’s not an auto mechanic, I was somewhat concerned if anything would happen during my rental period, like the tire pops. Luckily, it didn’t. On our prior rental at the same location under my husband’s name, the minivan we picked had a recall. Luckily, at the checkout window, the lady brought it up and made us pick another car. She was very nice and told us, due to the inconvenience, we did not need to refuel the car prior to returning it. Please pay more attention on making sure the cars are safe for the customers. Thanks!

Jackie Ralph

Had a reservation and I have very limited time to get my car and get to my appointment. (Poor planning my part) I get to the counter and not a soul around. I waited and waited until the lovely car cleaning gal tried very hard to find someone for me. (She was excellent and the reason for the extra star) By this time I was late for my appointment and I ran over to Avis and they had a car to me in 5 mins.

Gary Dicks

Outstanding rental service, professional front desk, car options are great, easy pickup & return.. Just love it so far

Jesse Krebs

Nice vehicles. Limited selection when I was there. Good service.

Barak-Gad Harizi

It was the easiest car renting experience i had in my life (and i rented quite a few), quick response and pleasant rep provided smiley service and showed me to my car, answered all my questions! I was lucky enough to have the specific model i wanted since i am very tall and wouldn’t fit in anything else in the class. I took 1 star off since the car wasn’t clean enough, the watermarks seen all around the windows and body (making it hard to see if any damage and all-around not pleasant). The return part was very easy and smooth, friendly and smiley employees who also fooled around between themselves making it a lot more funny :)

David M

Always easy with Emerald Aisle. I picked a Ford Escape, but that was the only disappointment. Toyota or Nissan are better at this mini-SUV class. TollPass was a great option. Very satisfied and will use National again.

Molly Kittleson

National has made it so easy to rent cars with them. I recently started traveling for work and love that I don't have to wait in lines. Sometimes I've even been upgraded for free and able to choose from the executive line of cars. I highly recommend using National when you have a rental need.

Shraga Kaufman

I've been renting from National for about 25 years- by far my preffered company. Emerald Isle is the way to go! Service, effecient and personable and great frequent renter program Enough said

MARVIN REYNOLDS

Excellent service; patient and courteous. Thank you

James Moore

Friendly and courteous service.

Sean Gatchell

Best Customer Service Available while Renting a Car!

Joaquin Figueroa

The Best of The Best!!! Excellent service everywhere. I am one of the Happiest people with NATIONAL. Thank you.

Paralea Boose

I've been to Jackson twice and not had any problems with the rentals. There were a few cars always available. They did try to charge me a one gallon refueling fee this time, but customer service removed that after a quick phone call (I've had that show up from time to time erroneously). Very friendly people, and the agent on duty wandered around with me to chat while I looked over the available cars.

Robert Lovinger

National may or may not be the least expensive car rental service, but as an Emerald member you just load your gear, show your driver's license at the gate and you're gone. No tedious wait at the counter.

Kris Schoen

The service is always great. The people are always friendly and I always get a great car. This may seem minor to others, but I am always offered a bottle of water when I pick up my car. After hiking through the airport and to the rental car area, I am always happy to see the bottle of water. The return is extremely simple. Someone meets me as I park my car and I immediately get my receipt. If there isn't someone in the return area, I just drop my keys in the drop box and they e-mail my receipt to me. Simple.

Jack Skidmore

Another dirty broken rental car. Windshield had not been created in months, main touch screen didn't work and as usual sneeze marks on the dash and instrument panel. The lot attendant didn't care when I told him.

Lydia Triano

Very accommodating and easy to find. Staff is very friendly and were able to get me the convertible that I wanted and extend my rental with ease at the last minute. Would highly recommend renting from the Las Vegas National location!

Linda Dillard

When I first arrived late in the evening after 10:30 pm, there are large signs that tell you to go to the 3rd floor if you a corporate member(or whatever your status is). I walk down a wet cemented walkway, get to the elevator, go to the 3rd floor and no attendee insight. I go back down to the rental car desk only to learn that you have to go to the counter even though all the signs tell you to proceed to the 3rd floor. After I return, I get a vehicle (SUV). Go back to the 3rd floor with luggage in tow, before I can get off the airport grounds the dashboard lights up and tells me the right rear tire is very low. All the other tires were set at 36 tpm, but the rear right was at 20. Ummm, who does the service checks on these vehicles. I come back to the airport rental car return. Still no one there for returns. I lock the door, proceed back down the elevator, back to the rental car counter to get another vehicle, luggage in tow. Eventually around 11:30 pm or so I got a vehicle. Needless to say, late at night, after flying for a few hours, the last thing that made this a pleasant experience was having to deal with the lack of support where the cars were located and the safety issue with the vehicle. Overall, when I finally got a decent, and reliable vehicle, I was finally on my way. I was very glad the hotel was only 15 minutes away, wheeewwww!!!!!

Rich Miller

I have always had a great experience with National!! The most recent event was in Las Vegas. I was picking up 2 High School friend for a tour of National Parks in Utah. In transferring our bags, I left my computer backpack (loaded with electronics, cameras, and my computer). I was frantic about 6hrs down the road when I discovered it missing. I called National's Lost/Returns and was told nothing answering my description was turned in, but they took my phone number and would call me if it turned up. The next day I got a phone message that they had my backpack and would hold it for me. When I returned 9 days later I picked up my next rental AND MY LOST BAG!!! Nothing was missing and everyone was so helpful. I LOVE NATIONAL RENTAL CAR!!!

Michael Soderberg

While I prefer National (which I am an "Executive" status member for) to any other rental brand in the market due to quality of service and the ability to select my own vehicle, my experience at the LEX was an exception to the norm. I was handed a set of keys at the desk (which in and of itself was wierd) and went to the spot I was directed to come upon a Buick Enclave. Travelling by myself for business meant I had no need for that large a car so I went back to the desk and asked to change cars. The desk refused me and said that was the car I was assigned and all the other rentals were also previously assigned. Stuck with the car, I drove it throughout the week and realizes I hated the car, it was slow, wobbly on the road, didn't track straight and had insane blindspots. Midway through the week, I went back to the airport, parked the car in airport parking and went to the desk to see if I could swap down to a different car that I was more comfortable with and safer to drive. I was refused again because the attendant stated it was against policy. Stuck with the car, I only drove it again to return it, hopping rides with coworkers at my conference for the remainder of the week.

Karrine Price

I picked the car up at BWI Airport and the young man at the service counter was great. Very professional and courteous

Pauline Nimmo

Always reliable and good service BUT I am VERY disappointed that National has caved to the political pressure related to the NRA. The reason to stop partnering is politically motivated and should have NO place with car rental organizations. The day of political correctness has over shadowed good business objectives. Such a shame!

Tom Willis

I rented a car from another agency months in advance for pickup. When I arrived at the airport there was a long line with no instructions on how to get my vehicle without waiting in the line to speak with a representative. Using my smartphone, I cancelled the reservation with the other agency and rented a car from National (I am in the Emerald Club). I was able to immediately proceed to the area where the cars were, and the agent ensured that I got a very nice car with the options I wanted with no waiting. I did not get any hard copy documents, everything was done online.

Timothy Carpenter

National Car Rental has been my go to company for a few years now and they just do a wonderful job even in a pinch which happened to me when my flight was canceled and I ended up 100 miles from my planned final designation.

Rob Hunter

I rented a Nissan Rogue from the Executive Emerald area. It was the only SUV available at the time I arrived. The inside of the SUV was filthy. The windows had not been cleaned on the inside or outside, there were hand and head prints on several windows, but worst of all was the apparent shake or ice cream that had been spilled on the steering wheel. Had to use hand sanitizer to get it to the point that I could hold it and still remove my hand. Then, when I went to unload my luggage (back tail door had been open) it would not stay open, the automatic door would not stay open, kept closing automatically. When I dropped it off, the person there said it was "not National's problem as it was a setting in the car." Really? I much prefer National to the other agencies for many reasons, but this was just a bad experience. My only one to date, but still a very bad reflection of the company.

Bradley Munro

Very well organized as usual . No issues ,grab your car and go could not be easier.Become a member for the best deals.

Biswajit Panda

There was no one there, which while not a problem for members, is a huge problem for people who are renting in the moment. Secondly, national membership means you can pick any vehicle from the aisle; there were 4 to choose from, and I wish I was kidding when I say it.

Steve Bingham

My rental experience was great. The company provided good customer service, I was able to get my car quickly, and the car was clean and ready to go. I had the car for a week with no problems. Returning the car was just as quick and efficient.

William Tuckey

Easiest vehicle rental establishment! Just show up and drive the vehicle of your choice. Staff is friendly and courteous. Thank you

Mark Sneider

Quick service both in and out. Car was nice, but I'm not convinced that their options for "Full sized" were really Full Sized... Nissan Rogue and others comparable... barely had room for our 3 bags in the back. On the other hand, my past experiences with Hertz was no better.

Morrie Goldman

I travel at lot on business and have used many different car rental companies. About 5 years ago I became a National Emerald Club member and it has been great in ease of use, car selection and service.

Pat W

Easy pickup, great car and easy drop off. Thanks

Cabot McLean

I love National, they treat you like a god with their Emerald Isle! I've been doing nothing but traveling the past 6 months and at every city I've been in (SEA, MDW, MCI, DAL, PHX, HOU, etc.) they always accommodate me with the best available car. When I had a mechanical problem, only 1 time out of many, they really went over the top to make sure I felt like a valued customer.

Allen Abbott

Rented a car at Las Vegas for business. I drove to FT Irwin and back. The car had transmission problems from the beginning, but I did not have time to return it for another car. I made it though the trip, although driving a couple of hundred miles through the desert made me think I should have gotten a different car, but it made it. Upon return of the car, the National staff asked about the car, and when I told them of the problem, they took it very seriously and I am certain will follow up on maintenance. No complaint on my part as mechanical things do happen.

Charles Adams

Good am I rented a car for three days from BWI airport and final destination was Richmond Va. I had two free days of rental. I received my bill in Richmond and it was still $130+ dollars If I decided not to use my two free rental days my rental bill would have been the same price at $43 per day. Does not make sense

luke biesanz

National is great. Great cars and service and no pressure for upgrades. Super fast and easy to deal with.

Lindsay Zweber

I use National every week for work and appreciate how convenient the Emerald Club is! Great cars and great service.

David Baxter

The rental was very hassle-free with quick pick up and check in.

Quint Shear

Emerald Club process is excellent.

Cary Carter

National Car Rental is great. I use them weekly on business travel and they have always been 5 star. No need to stop at the counter with the Emerald card, and in the lot, there is always someone there if you need them, if you don't then you can just go in the car you like and drive out. They have excellent choices of vehicles in most cities and if there isn't something that works they have upgraded me before. They are the only rental I have used for 6 years and more than two hundred trips. Thanks National.

Woody Huffines

One of the keys to any car rental evolution is the shuttle driver. Les was fantastic! Good, broad selection of cars on the executive lane. Great service. Great experience.

Sarah Boesger

Very friendly staff and smooth rental experience. I have no real comments as everything just went off without a hitch. Major plus was that National did not charge a huge deposit. I'm now a National customer for life!

jim brown

Wonderful service at pick up and drop off.

Shaun Leid

Emerald Aisle is great. One less line at the airport. Return is quick. Every part of the rental process was easy and efficient.

Kymberly Calvo

Customer service at National Car is top notch. When I arrived at my destination with my six year old I realized I didn't bring with me the car booster seat. I took a chance by asking when I picked up my reserved car, if National had booster seats. They did!

James THOMSON

National Car Rental service at the Jackson-Medgar Wiley Evers International Airport is poor. Walking out to the Emerald Isle for car pick up, my first experience was missing cars. I arrived with other separate travelers and after contacting a security guard to find a National Car Rental service attendant they explained they are aware cars were needed and it will be a while before they show up. The first man in line, traveling with two others in their party, was upset because they had a business meeting to attend in the afternoon. The attendant offered him a white pickup truck. Next in line, I was offered a compact car that looked like something from Pee-Wee's Play House and did not hold as many passengers. I would have rather been offered a Yugo. The business traveler behind me was out of luck. National Car Rental was physically out of cars. I walked to the end of the covered garage for my compact car, placed luggage in the back and began adjusting my seat and mirrors. After a short time, I departed and on my way out noticed a line of approximately 14 to 17 customers now standing in line waiting for their cars. Our corporate travel policy mandates we use this rental car agency and I have never experienced such delay and ineptitude from National before. Bottom line: For all those travelers arriving into Jackson, MS. on business and renting a car from National, don't expect to reach your business meetings on time the day you arrive. For all those travelers arriving on vacation or personal and family travel, don’t expect any friendly or empathetic service. For everyone arriving into Jackson, MS. good luck getting your car from National Car Rental.

Jim Greene

The National counter service was fine. However, they gave be a very large Hundai SUV when I should have received a standard midsize car.

Christopher Wofford

Pick up access is easy across the National platform. My biggest beef is that the types of cars used to be a lot more fun (eg, Mustang, Camaro, etc), and now the company seems to be reverting to the same mediocre cars as everyone else. It makes it less of a differentiated experience.

Ben Redfield

Car was fine, service was fine. Found it rather disappointing that when I returned my vehicle there was at least 40 cars sitting there running at idle. Why? First of all, there should be no reason to let them idle, it burns unnecessary fuel, adding unnecessary emissions to the environment. Secondly, I just filled up the tank so it is full for the next person.... When I returned it, the guy started it to check the fuel level as they always do, but then just left it running....

Joe Dempsey

Great service, The staff at Lexington were very helpful. As I was being served another customer needed a car in Lexington but his office had booked it in Louisville. The staff at National made the change for him without any fuss and he was soon on his merry way. Keep up the good work

Tom Gordon

The car was fine. The pick-up situation at Eppley Airfield is inconvenient, but this is due to construction at the airport. I was, however, greatly inconvenienced by the fact that once at the rental agency I was informed that they would not accept cash payment for the vehicle rental. This has never occurred to me before; there was no indication at the time I made my reservation that cash payment was not possible. The result was that I was forced to pay a 15% premium for currency exchange on my credit card. If, as I was told by the attendant, the agency is located in such an insecure place that they can't have cash on site, then perhaps they shouldn't be doing business at all. And they should clearly indicate that cash will not be acceptable at the time of reservation.

David Andersen

Off the plane into a car , what could be simpler ?

Andy Marcoux

I recently rented for a last minute trip. Picked up a car at Bluegrass Airport for about $60/day. When I had to extend the trip for 1 day, the new rate was $74/day. I would have been ok with the $74 for the extra day, but they charged me $74 for the entire rental period. When I protested, they told me there was no way to change that since my returning the car a day later effectively changed the contract. No one at National was willing to budge. I had to pay the higher price because I couldn't make it back to the airport to dump the car. I rented with National because I have an Emerald membership. After this experience, I will not be renting with them again. There are too many other good options out there to rent with a company that screws their membership customers with glee.

Donna Fleenor

Great cars for the price. The Emerald club perks are awesome!!!

Tamera Pietrzak

Easy to get the type of vehicle I wanted on this visit.

J Lee

The best you can get!!

Selena Owens

Customer service were great.

brooke evans

I've been renting a car through national almost every weekend for past several months and I have had a pleasant experience every time. They make renting a car so easy and their prices are so reasonable. They are they only car rental company I will use. I highly recommend them!

Peikai Wang

Great car selections. The staff was really friendly. The shuttle was quick.

William Lucey

All aspects were first class. Thank you.

Ken Duncan

Rental car wasn't very clean on the inside.

Douglas Lindenmuth

Rented 2 times in the last month very positive experience upgraded both times no extra charge very happy going to use again in the near future