Reviews of Mel Hambelton Ford (Rent Cars)

shawn wear

Great service, helpful and knowledgeable staff.

Doug Webb

Timely and accurate results.

Shawn Becker

One of the service guys in a red mustang fish tailed and almost took the front off of my car. Very unprofessional. I should have called the police for wrecklass endangerment. Needless to say I will not return to Mel Hambelton!

Steve Ferguson

Had been looking for a newer truck had decided on a Ford F-150, because of the interior room. Had a good salesman found the truck for me and made the purchase.

Zayne Rhed

Terrible customer service. I have been trying to contact them about a Shelby GT500 that I have been trying to buy for about a month now. I have sent several email and submitted several inquiries with only one initial response. Any further replies by me have wen unanswered.

Kat Kat

Because of the kind and helpful shuttle driver this morning, I wish I could give an additional five stars. He was patient and courteous with everyone and even came inside to ensure Enterprise had a car available for me before leaving me stranded there. Kent in the service center is incredibly helpful. He does every thing in his power to get you back on the road as quickly, safely, and affordable as possible.

Amanda Morales

I want to thank Robert "The Redneck Guy" and the rest of the Ford family at Mel Hambelton Ford! Robert was an amazing salesman and showed that he really did care about what me and my family needed, not just another salesman. For years I have dealt with salesman who just dont want to deal with going the extra mile and Robert did just that! My situation was not an easy mission to accomplish AT ALL, but, Mel Hambelton Ford did it and took care of me! It means so much to me and my kids that we have reliable transportation and Mel Hambelton Ford by our side! Thanks Again!

Joseph Schale Sr

It's a good place to buy a car if you're looking for a Ford just as good as any I would say

Jacob Pierce

The people here are really great to work with. We ran into some communication issues but they definitely went way out of their way to make it ride. Definitely would shop here again.

Christina Conner

Mel Hamilton did a great job for Cornelius, did not push and very knowledgeable , just a wonderful job.

Sharon Patrick

The Service Department is awesome. I always ask for Grant. He is extremely knowledgeable and always very friendly. They do a great job helping me take care of my car.

Rob Lembke

Jason and the team at Mel Hambelton are as top notch as they come. I was dealing with more than 8 dealers in the Midwest on our Expedition deal and Jason's honest, to-the-point and enjoyable communication stood out above all the rest. I ended up driving the 3 hours from Kansas City to Wichita to do this deal. There were other good offers made by other area dealers but there were some fishy numbers here and there or other reasons to believe the deal may not go so smoothly once we arrived at the dealer. I had 100% confidence that Jason & Co were going to treat us right and we were not disappointed.

Mitch Adams

Great help. Even though we weren't able to do anything at this time, they were still extremely helpful and surprisingly not pushy

Alexzandria Moore

John was my salesman and he was absolutely amazing. Took all the hard work out of car shopping and got me an amazing deal on my brand new car! I couldn't have asked for a better experience!!

Jacob Taulbee

We had an excellent truck-buying experience at Mel Hambleton. Our sales consultant, Tanner did not pressure us to buy anything and he was very helpful in deciding what exactly we wanted. The finance team went above and beyond to make sure it fit within our budget as well. Casey from finance also went out of his way to help us out with a few things even after the sale. Very pleased with the service overall, and by far one of the best dealership experiences I have ever had.

Justin Lear

First experience with Mel Hambelton Ford, very pleased with their straight up negotiation and recognition of my own position as an experienced negotiator. Sam and Josh, along with others, did an excellent job assisting in the process and were after only a few moments we were communicating like friends. Like all dealers they started at their dream and I started with mine, after the negotiation we ended in a mutual position that was comfortable and wasn't regrettable.

Kathy Bollenbach

My experience at Mel Hambleton was excellent. Shandra was so nice & got me taken care of quickly; I was only there for 45 minutes, in & out!! I was very pleased with my treatment & would recommend them very highly!!

lil MAC

Ed was very charismatic and had good service

Stephanie Tarter

I usually don't write reviews but wanted to give a big Thank you to Andrew Davis on their sales team for helping us find the perfect school pickup to my youngest to drive. Andrew knew that I was determined to get the perfect vehicle for a new driver. He didn't try to push me into getting something different, or trying to upsell me to something more expensive. I hate being pushed to do anything. The experience we had here was excellent and I would recommend Andrew to anyone wanting to buy a vehicle for themselves or a loved one. I have bought a lot of cars thru dealerships over the years and never wanted to go back due the experience, Andrew has changed that for me. Have you ever seen a more happy kid? Thank you!

Corey Marie Montgomery

I’ve never felt so confident in the service I was shown on June 22,2019. I was going in for a service and everything aligned perfectly for me to purchase one of the best vehicles I’ve ever owned! I worked with Brian S. and he’s got 10 stars from me all the way! He followed up with me, answered all my questions, found me a vehicle that checked off everything I wanted on my wants list! Couldn’t be more impressed!!!

aaron ottosen

I was very happy with my experience. My salesman Josh was knowledgeable and did not pressure me.

Doug S

Recently bought a used vehicle from these guys. The car was missing a good portion of rear interior, they promised to acquire the missing pieces. Now a month later I'm having to hound them for said items in question. I'll update this review on whether or not they stay true to their word.

Lori Jorgensen

2 months ago had my water pump replaced. The bolt to the alternator wasn’t tightened. It backed out into the serpentine belt. The belt shredded and pieces of the belt flew into alternator. Took car in to have Mel hambelton quick service fix what they created. Spoke to Don. He and the service shop refused to fix what they messed up. My advice is to stay away from Mel Hambelton!! As of Saturday August 17th, 2019 at 1:57 pm I have received one phone call from David Grey concerning this review. I told him in that conversation that my son Tim was at work and would call David back. Tim has called David we are now waiting for David to return Tim’s phone call.

Mike Ryan

I went in to buy a new vehicle. The salesman obviously didn't listen to much of anything i said. He did help me find a vehicle that was good with fuel economy, but it didn't have cruise. Then they want to charge another $400 on top of the $20,000 i just spent. That's not good business. Maybe they need to teach their salesman how to listen to customers and put them in the vehicle they need. Not the one they think they need. So yeah, you want a dealership that don't listen to their customers, Mel Hambelton Ford in Wichita Ks. Is that place.

Ginny Brant

Bought my first car from them and they were really nice!!!! They offer drinks and snacks while your looking and not like little cans of Sprite no monsters and a soda machine like at Wendy's They even sent us cookies in the mail thanking us for choosing them that they baked themselves they pay attention to detail and help you find the right car for your budget and style and they listen!!! I went to Jason he was really awesome and funny

Skyler Tran

Took my car in for a airbag change and the dash was in perfect condition and came back scratched called the dealership and told them and the guy said what do you want us to do about it. Then said we need a manager he will give you a call back then hung up right away couple hours later nothing this is why I was scared about taking my car to a dealer oh well lesson learned, if you see below they said give us a call but I’ve been waiting for a call for about 6 days now from the manager lmfao

Frank Cannon

Good service and honest people. Not the cheapest place in town but extremely competent on Ford vehicles.

Mark Mavity

I got a deal on my new car

Jacob McRell

My experience with Mel hambleton has been less than ideal. I initially took my vehicle in due to a recall on the water pump and the front desk man (who was doing nothing and not helping anyone) wasn’t approachable, inviting, and generally made me feel like I was a bother for bringing my car in. I was then called and told my car was ready to be picked up but they had called me by mistake and I was told my car wouldn’t be ready until the following day. That’s fine, no problem, but when I asked if I could be taken home, once again the gleaming personality of the front desk man made me feel like a bother. I figured my car was already in the shop so let’s have them perform a general maintenance check in order to kill two birds with one stone. Come to find out a battery mount was missing from the vehicle when I took it in for a subsequent visit to a different dealership. When I reached out to Mel Hambleton, as they were the last shop to service the car and I don’t do any maintenance on it myself, I was given the run around and eventually ended up being transferred to the owner (Mrs. Hambleton). Ultimately, she never picked up the phone, I left two voicemails, and she hasn’t returned my calls in the two weeks since I initially reached out. Save yourself some headache and go elsewhere.

Darren Werth

I worked with Mark Rank when purchasing a vehicle for our company. He found the right vehicle at the right price in a matter of days. The process was so easy. I would recommend Mark and Mel Hambelton Ford.

Jacob Smith

Rani was great and is currently helping me transition vehicles and has been communicative in the entire process. The process after it got handed off to finance was a little to be desired (time length) but we got everything handled.

Julia Bryie

I recently worked with Jeff Martin to help my friend find a new car. It was her first car and he worked for hours to find us the perfect car!! He was very patient and really listened to what she was looking for. It was affordable, but still had all the bells and whistles that and young 21 year old wants. During the entire process several other employees stopped in and said hello and even asked us if they could get us anything!! Two weeks later they even sent us cookies that I have to say we’re out of this world, which included a thank you card . We will definitely return in the future to work with Jeff on other car purchases!!

Penny Martinez

Take your car in for a recall asked inspect something else and they don't have time or you didn't tell him

Harvey Evans

I have never had service or buying experience anywhere close to what I get at Mel Hambelton Ford. My immediate family has purchased 7 vehicles since 2013 and 4 of them brand new. We are constantly blown away by the kindness, and genuine care we get from the staff. Phil Nightingale and his crew are top notch. Mark Rank helped me with the purchase of a new Raptor and it was a very smooth experience. Everyone involved went out of their way to make sure I was satisfied. Follow up calls after the sale to make sure everything was fine. Matt Rich is always on the ball to take care of any service needs we have with no hassles whatsoever. Thanks!! We'll be back

S Mic

Worst dealership I have had the misfortune to deal with. Not a great deal on vehicle but better than others. Horrible wait times. Focus more on volume of customers rather than quality of service. I sold my vehicle just to never have my vehicle serviced ever at MHFord ever again. Also will probably never by a Ford in the future since this is one of two large ford dealerships in the area and sadly the best option. Service (even for simple oil changes) awful: wait times hours (every time over 4 hrs even with a scheduled time), didn’t always do what was requested, lost personal items, etc. Dealt with them over 10 times and same service every time. Nice people but horrible actual “service” even after I was called by service manager ....no changes. If you wish for dreadfully long wait times, doing non requested service but nice employees that give out popcorn and cookies to hopefully gloss over this problem then be my guest. Again I sold my vehicle to never have to deal with MHfords service department. That says something. (I have owned multiple car brands in multiple states and never experienced anything quite this bad)

Dain Capps

My sales person was very friendly and took the time to find me what I wanted. Everyone in the process was very helpful. I'm glad to be back in a Ford and glad to know their service staff is awesome! Fourth purchase at Mel Hambelton Ford and I'll never go anywhere else again. J R is particularly helpful ask for him in sales. Thanks!

Ben Rogers

Jake, Phil and the whole team there made buying a truck fun again!!!! First enjoyable experience of buying a vehicle I’ve EVER had!!!! Truly a professional team!!!!!

Dalton N

Decent experience. Will be my first stop on next purchase.

Colleen Runyan

Great experience. The salesman who helped me, Richard Hutsell, did a fantastic job of making me feel welcome and helping me to explore the options that fit within my budget. I had always been daunted by the prospect of several long, stressful hours at a dealership, but at no point did I feel harassed or pressured. Instead I came away with a positive experience and a new car that I love. It is exactly what I told them I wanted and I got a fair deal. At the end, their Delivery team even helped me set up my Bluetooth and showed me how to use it. When I came back later to ask a couple of questions that I'd forgotten to ask earlier, the same associate was very helpful in answering them (I cannot recall his name).

Heather Cannefax

Great inventory and great salespeople. I highly recommend Jason Holland! He took the time to help me find my dream truck and I’m very picky. He was very knowledgeable and patient.Top notch in my opinion. It was a great experience all the way around!!

Lamar Crowder

Eric was an awesome salesman to work with. Quiet but very sharp, took care of me and the family very well. Represented me as though he really cared about what I wanted. Though he's only been on the job for a short while, he was very knowledgeable and very humble. The upper management was awesome as well, the finance guy was top notch as well' as was the delivery guys. Mel Hambelton Ford was better than the other the other dealerships on the East side. A pleasant place to shop, plus I was reunited with my former basketball player. I highly recommend this dealership. They get a 5 star from me and Eric is the man, he too gets a 5 star in my book. Keep up the good work Eric Carter

David Nelsen

Great experience! 2 top rated vehicles purchased so far. Expect to see me back for a 3rd!

Jackie Johnson

Took my car in for a recall. Never offered me a rental car. The recall stated I had access to one. They did not have any available. Said they could shuttle me home. I waited 2 hours for a ride home. This is very poor customer service.

William Cook

Smooth car buying experience. Will be back to purchase a truck.

Mick Kruleski

All I can say is THE REDNECK GUY! Robert Kinney. My son was telling me to give Mel Hambelton Ford a chance. Of course he also said talk to Robert The REDNECK GUY Kinney. The rest is history. My experience of purchasing a vehicle was my best buying experience hands down. From the moment I arrived The REDNECK Guy made me feel like part of the family. He really cares about his customers and will answer any and all questions no matter how long it takes. Now that’s CLASS! Thank you so much REDNECK GUY for the total Mel Hambelton experience! I can’t thank you enough for how hard you worked to get me what I needed for a vehicle and the price I was looking for. How can a person not buy from you? I also appreciate you for staying with me all the way through the whole buying process from start to end and I know that you care about what you do! I couldn’t be happier that you were my salesman! (Thanks to my son!) I brag on you and Mel Hambelton because it’s TRUE! Kudos to you and the Mel Hambelton Ford family! By the way... Mel Hambelton will always be number one in my books!

Steve 0

Service department able to work with my schedule. Have always had a great experience dealing with them, all and any issue has been resolved in a timely matter with warranty or custom work. Very pleased after buying two F150s, they stand behind what they sell. Would highly recommend their service Dept. to anyone not having the time or resources to do the work yourself. I’ll be using them for years to come.

Irlanda Mares Alfaro

We get a great deal .

Keya Holt

Best experience hands down, my cousin and I went in to look at a new vehicle for her, we weren’t pressured by any means, great customer services and very friendly atmosphere. My cousin got into her now new dream car exactly how she wanted. Can’t thank you guys enough for all your help. I will be going back again even for myself!

Aiysha Henagan

Started out ok... now it's becoming a head ache... Getting the run around and took 3 time just to get it detailed an it was still dirty with the previous owners mail in it.. I was sent an email saying I declined recommendations but no one spoke to me about anything that was wrong with this car when I came to pick it up. Let's keep in mind that I just got this car and was bringing it in for things that should have been fixed on it that I noticed.. smh

Yvonne Smith

Would not work meme at all on a recall issue they stink, will never go to them.

Kylo Miller

Best dealership in Wichita with the best salesmen that really do care before, during, and after the sale. I have purchased 5 cars here and will continue to use MHF exclusively!

Angie George

Josh Corbett helped get me into a vehicle I love and a payment I’m comfortable with. He answered any questions I had about the vehicle and never made me feel rushed or pressured. Great experience all the way around with the finance and delivery teams as well.

Mike Stanley

Just bought a 2015 Ford Explorer and Obi and the rest of the crew made everything as easy as possible. Got a great vehicle for a great price. The customer service during my time was fantastic. Will definitely be purchasing my next vehicle from Mel Hambelton.

Jane Knight

Justin Blevins helped us out. Very friendly, nice guy. He goes above and beyond in helping us with our needs. From service to a great rate on our loan. Plus I got a very nice mustang. Pleased with my car

This is me! Is that you?

Best service ever and they're very friendly

Jason Parmenter

I just purchased a used truck from here and the experience was great. My sales rep was great he really worked with me and I got the deal I wanted and he treated me with respect the entire time. I will be coming back here when I am in the market for another vehicle.

Kevin Jerrick

My wife and I knew what vehicle we wanted when we went to the dealership. We worked with Josh Corbett. He was professional and answered all our questions about the vehicle. When it came time to purchase it he worked hard at getting the price we needed and wanted for the vehicle. Very satisfied with the buying experience and will be back in the future!

James Rice

This dealership was top notch! Erik went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a truck the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Mel Hamilton Ford (Erik in particular) to anyone who is looking for a new or used vehicle. Thank you very much!!

Ronald Purdie

Had vehicle service and a washing.

Chelsea Busch

Hands down the most amazing customer service ever!! Robert "The Redneck Guy" always goes above and beyond for us!! We will for sure be back :)

Heath Adams

Ed and Stan were amazing to work with. I'm not the easiest person to work with and they took my sense of humor in stride and put me in an Explorer on my terms. I think I have found the only dealership I'll need to shop at again. Thank you, thank you, thank you!

TREKKER

They said they would install a ford factory remote start system, not an aftermarket. They installed an aftermarket. I'm worried the aftermarket voided my warranty. There is also a whining coming from the transmission rpm range 1100 - 1900 they couldn't fix. I'm happy with the color of the truck & that's pretty much it.

Charmin Obrien

I had a great experience with these guys! Ed listened to what I wanted and took every step he could to get it. Thank u and now to enjoy the new ride.

Derek Shear

Richard Hutsell was my sales associate and let me tell you, he was absolutely Great! Very kind and knowledgeable, not to mention how fast we were able to get the deal done. He helped me get the best deal possible on my brand new F150 that I love so much! I highly recommend dealing with Richard at Mel Hamilton Ford. I will definitely be buying our next vehicle from him again! Thank you so much Richard!!!!

Slava Kostenko

Hey, on behalf of Zippy Fox Inc we want to thank you for going out of your way to keep your word and service our truck driver in a rapid manner. In fact because he had to wait a bit they chose to do the oil change free for us. Initially our company wanted to pay extra to get urgent service by appointment but these guys refused to let us do it and gave us a treat. Way to go! Thanks again.

Tommy B

I came in two days prior to the Quick Lane just to have a bulb replaced in my tail light. During the process they broke my tail light itself. They immediately offered to fix it free of charge when the part came in Friday. I had an appointment Friday, at 2pm. It is currently 4:25pm and my car has not even been seen by a mechanic yet. Going on three hours all because of a 15 minute bulb replacement. I would give zero stars if that was an option right now.

Greg Moore

I bought my last truck from Mel Hambelton back in 1997 I still have that truck it's been a great vehicle this new one I bought it at a different dealership in Texas where I live now and it's been in the shop 3 times for the same issue I'm up in Wichita working and scheduled it to at Mel Hambelton look at it and lo and behold they fixed it thanks Mel Hambelton.

Lance Watkins

Had an appointment at the quick lane 4/5/19 at 8:30 a.m. arrived at 8:10 a.m. to find cars backed up to the street, entered through the exit after sitting in my car waiting for 10 minutes and went inside. Stood inside being ignored for another 10 minutes, the advisors even had to walk around me to ignore me. They never acknowledged my presence once. Left and called Rusty Eck, they said come on over and they will get me right in for a wheel balance on my 2018 F-150 with 1500 miles on it. This is not my first bad experience with the quick lane at Mel Hambelton, the day I went to pick up my brand new truck in February 2019 I found loose bolts (could remove bolts with my hands) where they just installed my level kit on the front suspension and a dent in the driver front door. Save yourself some time and headache and take your ford to Rusty Eck for any services needed.

Donna Moore

Friendly not real pushy

Kimberlee Velazquez

This place is ridiculous. They were unaware of the inventory on their own lot. We called in regards to a used car they said they didn’t have. My husband had to show them the car. (It was on the website and parked up front on their lot) They asked for full brand new retail value on a 6 year old base used car with damage and tried to convince my husband it had features that it didn’t have. We have owned 2 of these vehicles and my husband is a shop foreman at another dealership. Instead of negotiating to come to an agreement they just dismissed us and claimed their shop bill was an extravagant amount for wipers and brakes. (3k I think—-we know better.) They didn’t even address the body damage. Just a horrible experience in general. We do not plan to do business with them.

The Crack Cat

I use their quick lane service. Top Top notch.

Derek Barth

I drove over 3 hours to test drive a car they had. I liked the vehicle and decided to purchase the vehicle. On the day I test drove and purchased the vehicle it was cloudy and rainy (will be important later on in my review). When I picked the vehicle up, part of the driver side dash (under the steering wheel) was broken and hanging down as well as the driver side seat heater button broken (not this way the day I test drove it - 4 days earlier). I was told they would fix it. They did not, they pushed the piece in place and "stuck" it there. This nearly led to me wreaking the car when the piece came loose when driving and blocked my break pedal. In addition, when I got it home and in my garage, I noticed that there was white over-spray paint all over the roof of the car (unable to see on test drive and purchase due to rain as stated above) and this was never disclosed, despite the obvious buffing out on all the other surfaces. They are dishonest and deceitful. When I decide to spend over $20,000.00 for another vehicle, I would and will look elsewhere next time I purchase a vehicle. They truly give the "car salesman" a bad name and reputation. Do yourself a favor and look elsewhere for a vehicle, because Mel Hambelton specializes in deceiving their clients and saying anything to get a sale. I have had to spend over $3,500.00 to correct items that should have been taken care of by them. Had they just made things right, I would have given them a much higher rating - they took my money happily and walked away from providing "satisfactory" customer service. STAY AWAY!

Peter Rusack

I went to them last Saturday to get the airbag on the passenger side replaced because of a recall and somehow they loosened the antenna wire which could be done very easily. they were very good about it and see if they put the antenna wire back into the radio and I have a beautiful radio again

Linda Mueller

I wouldn't even give them 1 star. The customer service manager told me today they have a company that deletes bad reviews. Word of mouth is much worse and effective then any review and they can't stop that. Kind of ironic that there are one star ratings listed. This is the most unethical customer service from the minute you walk in. They can not be trusted and they do not care about customer satisfaction. The place is a total joke.

Joe Rongish

Would never buy another vehicle here. Brought in a car that I bought new. Had 11k miles under warranty. Battery terminals corroded due to Ford putting the battery in a cover. Was told it's not covered under warranty but they could service the battery for a charge and clean the terminals. They suggested I call the salesman who no longer worked there to "work a deal". Steer clear of this lousy dealership.

Jesica Boerste

Brian Sladek was amazing to work with! He was very pleasant and didn't make me feel like my day was wasted like normal when buying a car. Brian did a great job of working the deal I needed. The best part was that he let me use his office, even while he was busy, to nurse my 3 week old baby and put her to sleep. Great guy and a great dealership, I will definitely come back!

Ric Freund

Could not have asked for a better car sales experience. Jason went above and beyond what we expected. Friendly, courteous, and someone who you felt was truly trying to get you the fairest price. All too often you meet salesmen who look out for themselves or the commission. But not Jason. He wanted us to get the truck we really wanted, but not at the expense of terms we could meet. If you are looking for a new auto, go to Mel Hambelton and ask for Jason H. He will find what you want and work his hardest to get you the price and terms that you want. The first time we’ve bought from Mel Hambelton, but will not be the last.

JRCO Studios

Mel hambelton Ford send you cookies they're really good but Nolan Williams is like the best man to make a deal with and his friend James in the financial department is a SCAM they just wanted to sell the car quick so they give us a worst deal 15% interest rate with a large down payment and a dealership on Broadway for the same car and half the down payment with only an eight and a half percent interest rate. Also paying like $2,000 for an extended warranty Mel hambelton Ford is a joke I took the car in for repair within the first week of purchasing they said they changed the control arms and the shocks all around and did some work on the transmission and the car is still having issues but they gave me a piece of paper saying they replaced everything but it seems like it has the exact serial numbers on the previous struts and shocks the new ones had it to I'm just very disappointed at this point I went there thinking they were going to treat me better it turns out they screwed me worse with the finance company then I buy here pay here.

Angela Edwards

So I went back 3 weeks after my first visit. My job keeps me pretty busy!! (Ask Reggie)So, I called ahead to let Reggie know that I was coming. He was my original salesman that I spoke to. It took me quite some time at the dealership. However I will say that they are not in any way like the other Ford dealership here in Wichita that I will not mention. I am now changing my review from 4 stars to 5! I don't know how but they were able to help me drive off the lot in My New Black 2019 Ford Fiesta with only 21 miles on it! Just incase you guys want to know (I know u read these reviews)Her name is Empower!! Because you guys Empowered me to do something I thought Impossible. Can't thank you Enough, Especially Reggie & Austin!! Everyone there is just awesome.

Charles Rowsey

Josh and his team at Mel Hambelton Ford were very nice very hopeful I highly recommend them. Very pleasant experience, a great bunch of people

Corey Worster

Called to ask about a lifted truck out front I would have paid cash for but I got sent to some rob redneck's voicemail. Business must be to good to have someone answer the sales phone. Went with dodge diesel instead.

Gene Ellis

, They flew my daughter-in-law out from Colorado to buy a vehicle that they still paid $8,000 less than any place in Colorado

J & M Oilfield Services, LLC

Bought my second pickup from Justin Blevins and Josh Corbett. Great inventory and very helpful sales people. I will be coming back in a year for another pickup. Thanks Josh and Justin for all the help!

JillBethW

Good communication and service was done correctly. They are reasonably fast.

Tamara Sue

Helpful. Had the fluids we needed!!.

David Wiley

5 stars, very competent and helpful.

Robert White

Our salesman Ed was awesome. Did everything we asked. Would have given 5 stars if the last finance guy wouldn't have made a rude comment about us not getting extra service packages. Ed however, phenomenal. Ask for Ed!

McKinsey Wohler

Absolutely love my new van! Everyone of the staff members were incredibly polite and helpful throughout the process. I would highly recommend them when looking for a new vehicle.

Brooke Miner

Amazing dealership, loved the theater reclining seats, restaurant, kids play area. They have it all. Plus great service!!

Chow Lee

Very good customer service. I recommend this business to everyone.

Jeremy S

They have the selection but not the best sales staff. Even managers are full of stories....saying they will check on something and then call you back and never do. 3 days to do something that took 15 minutes to check on while I waited. You better have at least an hour and maybe 4 if you need anything done here! Made it out alive but not a very customer friendly environment. If you need anything done or have questions or concerns you can just plan on showing up to make it happen because phone calls get NOTHING accomplished.

Crystal Joorabchi

I did not spend a lot of money I just needed a key for my car and they were awesome they were so helpful gave me the same service that they did all of their more expensive customers very happy very pleased!

Wayne Thompson

Great parts department

Angelina Paoni

My family has bought 5 vehicles from them with no drama - highly recommended

Joel Keller

Mark and team worked tirelessly to find us the right vehicle at the right price point, and were attentive to every last detail as the deal materialized. Great customer service is truly a lost art today, and this group certainly bucks that trend. Great work all and thank you! Joel and Kathy Keller

Clay Schmidtberger

I have purchased at least 4 vehicles from John Santellan and I send all my friends and family to see him too! He is the most relaxed, easy going salesperson I have ever met, but at the same time takes care if everything you need before you know you needed it! Shout out to Austin for get me in and out of finance in less than 30 minutes. And a huge thank you to Jason Wolff for the unbeatable deal he worked out for me. These guys are the best! Go see John Santellan at mhford and you will not be disappointed!

Werner Asphalt

Just traded trucks with Mel Hambelton are salesmen was Jason H. worked hard to put the deal together a salesman you can trust he his a true professional did everything he said I would recommend him anytime to anyone

Maria Hernandez

Had great experience coming to this dealership, we don’t have the best credit and this guys gave us a great deal, we have gone in to 18+ dealerships looking for a great car and always been turn down, wanted to put us in junk cars or they looked down on us but this guys did a great job, me and my husband would be coming if we trade or buy a better car, come and see Justin he will treat you right, listen to you and try to give you a good deal

Justsayin Freeinks

I had my 2015 F-150 in for service yesterday at Mel Hambelton - and could not have higher praises of the experience form the initial scheduling to the delivery back to me! Everyone involved in the process was professional and courteous - in addition to taking care of a warranty issue from months back that I had forgotten to take care of! I had been getting my services (Oil changes, rotations etc...) done elsewhere because I believed I was saving money. Mel Hambelton beat the oil change and rotation price I was paying elsewhere, as well as delivering back to me my truck washed and vacuumed! Outstanding MH Ford!!!!!!!

Rodger Wellinghoff

seems like I took a long time to by the car 5 hr

jose rita

Good service atention to client...do not buy a car there ..but get a good impression.

Ron Swinger

Josh Robinson, thank you for your patience in dealing with me. My wife has been having some medical issues and was unable to just going shopping. Told Josh what I was wanting and he found the car and I was able to good out on Saturday and close the deal. Very quick and easy closing. Thanks again!!!

Bryan Kruleski

Our experience with Mel Hambelton and Robert “The Redneck Guy” has been so great that we have purchased 3 vehicles from them we will keep going back. Robert will do everything he can to get you the vehicle you want at a fair and reasonable price without the hassle and nagging you might get from other salesmen at other dealerships. I have referred my father and a friend to Robert and he was able to get them what they wanted for a price they were more than happy with and everyone came out feeling good about their purchase. Thank you, Robert, for all that you have done for us and I feel lucky that we ran into you on the lot while we were just looking. It has been a pleasure working with you over the years and we really appreciate everything you have done for us.

Katie Walton

We love the fact that they make you feel like you are their only customer. We have to say that the Quik Lane at Mel Hamilton is awesome and so is the customer service area at the main dealership. 5 stars for sure. AJ went above and beyond his duties

Christy Stroot

Everyone here is so nice and helpful!! I have done business here for years and have never been disappointed!!!

Jonathan Schale

The only place to buy an new or used car. Great Staff. We are on our second vehicle purchased there and would not buy from any other dealer. They work to earn your business and then work to keep it. Their service department is second to none.

alex stateler

Sam is the man! I have been dealing with Mel-Hambelton Ford for many years now and my go to is Sam Jawad. Sam have provided excellent service from start to finish with every question, Concern, or any of my random phone calls. he has placed me in many different vehicles and each and every time goes above and beyond to make sure I get what i want and that I am completely satisfied. I would recommend everyone to Mel-Hambelton Ford and especially Sam for any of your car buying or service needs.

Catherine Lovett

Great customer service. Bought a Ford Ecosport and it was a easy process. I was not there all day. Only 4 hours from the time I walked in. I was impressed. I would highly recommend this Dealership for sure.

Marcus B

I walked right in and was greeted by two hosts who were friendly and quickly able to find me a sales person. The showroom was clean and the cubicles were clean. The sales person was knowledgeable and moved with a sense of purpose to find what I was looking for. He was cheerful and definitely contributed to a pleasant experience. Even though most test drives I go on dealers don't send a chaperone, the sale person did do a ride along, and the test drive route was a bit short but either way, he didn't hamper or hinder my test drive experience. All in all, there were good attitudes all around and I definitely will go back. The lot had plenty of models to choose from and positive atmosphere.

Kayla Smith

Had a wonderful experience at Mel Hambelton on 119th and Kellogg! Ed was our salesman, he was efficient and helpful and took his time to help us find the perfect car!! 10/10 would recommend

Greg Anderson

Josh Corbett was great to work with! He was knowledgeable about Mel Hambleton’s used inventory and was able to quickly provide us with several options that met our criteria. He was able to get us answers to all of our questions throughout the car buying process and truly made it a painless process. We highly recommend him to anyone looking for a new or used car.

Anna Riley

Shawn was very helpful and only showed me cars in the class and price range I wanted. Got a good deal for my trade in and I love my new car! I will definitely go back if I need anything in the future and I am sharing his contact info to my friends who are looking.

Denise Roberson

We received excellent customer service from Chandra. We most definitely will be going back.

Lisa Estes

We were in the market to replace my car and stopped in at MH Ford to look around. Andrew approached us, and asked if he could help us. He asked us questions about what we were wanting, not wanting, price range, etc. He showed us several options that fit, some outside the box that we really had not considered. One way outside the box that he knew that we wouldn’t consider, but the experience was fun and kept us engaged. We finally found the perfect fit. He worked with us on price and they got us where we were comfortable with the deal. They were busy and it was late, but he stayed right there with us. We enjoyed working with him.

Grant Cox

Mel Hambelton Ford has been my go to place to have both of my vehicles worked on for repairs. From my service writer (Grant Stuckey) to my service tech (Justin Regnier), I couldn't ask for a better duo. I will continue to use them for future service/repairs.

Ronnie Smith

Former employer no ill-will from Lisa and her family to feel and his family to Josh and all the guys David Gray great bunch and service your salespeople OB Travis the rest of the guys are great come see him tell him Ronnie sent you!

Bailey Otis

I have purchased multiple vehicles from this dealership over the years and they always exceed my expectations. Mark Rank, Phil, and their entire team always go above and beyond to ensure I have a great experience. Will never shop anywhere else!

Terri Mumford

Love Mel Hamilton very good place to do business every time I have been there they aim to please every time

Devin Howell

Great service, never have been unable to get the answers I'm looking for and the services I need for my vehicle!

Donna Conrady

Class act in every way. Incredibly nice people. Excellent work. I've taken in my Fusion twice. Kent was my advisor each time. He is very good at explaining problems and I appreciated that (the second time which was a more complicated issue) he talked with my son on my cell so that I didn't have to try to remember what for me seems complicated. Each time I picked up my car, it drove as smooth and sweet as the day I bought it more than 5 years ago. And my car was as well cared for in the shop as it is at home (cream leather seats and the second repair, the mechanic had to work from inside the car) I am very happy with my experience.

Adam Anderson

Ryan and Stan were honest and very good to work with. Ryan was a great host during the test drives and both he and Stan made it obvious that they wanted to understand our budget and situation so they could partner with us to find the right vehicle. The win-win approach at mhf is not common in Wichita and is greatly appreciated!

Nicole Holcomb

Seriously, this is hands down the easiest car purchase I've ever made. They are fast, accurate and don't waste your time. Dorian was a top notch salesman and narrowed down to what we wanted and made the decision process easy and fast.

Dave Neff

Went in about a recall on my van. Service dept was extremely helpful and did their check and scheduled it for first of September. No hassles or excuses. Great.

P S

Sales was a good experience. Service has been remarkably unpleasant. Went to setup my first oil change on a brand new truck. Was told the best option was to use the app. Installed the app and used it to sign up around 9. Brought the truck 20 minutes before the appointment and was told that they were backed up and it would be about 4 hours. After identifying the app check in, they said they would put me in asap and got through about an hour later. I understand these circumstances happen. Next, i have a mechanical problem that needs to be looked at by service. I work 20 minutes away from the dealer. I get to the dealer 15 minutes before they open. At 7, they are still having a meeting. I and at least four others are in the parking lot waiting to drop off vehicles. Waiting as long as I could resulted in no additional assistance so I called in, but was told I needed to wait until their meeting was completed. I could not wait any longer and had to leave to make it on time to work. Calling back later and expressing the issue resulted in acknowledgement that they have meetings that can go over so I would need to adjust when to bring the vehicle in later. The next availability is a little over two weeks away but I could bring it then and drop it off. I am disappointed that as a customer, we cannot make drop offs and appointments when they are scheduled and that the response in both cases was for us to adjust as necessary to their needs. My choice of two stars is not because of the sales experience but that is one experience. I have had poor, complicated interactions for both service experiences which consumed much more of my time than expected and only one of the two service interactions resulted in achieving the goal. I can only expect that future interactions will be equally complicated and as new vehicle purchases and warranty revolve around service at this location primarily, those interactions will be what I am forced to deal with. 5 stars for sales and 1 star for service so I give them a two star overall as the bulk of interactions with this dealership will be service including the quicklube facility.

Amy Sievers

ZERO STARS. This place is awful. It took 4 salesmen, almost 4 hours, just to be lied to and deceived. They tried giving me half the value of my trade in (and didn’t say a word, just wanted me to sign the paper without explaining any of it) and were very rude when I said that number was lower than what they first quoted and that it was too low. Next day I get a call for DOUBLE their offer on my trade in. Just goes to show you how much of a rip off they are. I would NEVER trust them to do any of my business. I ended up going to Louisburg Ford and got better service, a better price, and a better truck for less than what they quoted. Save your money and patience and go elsewhere!

Jon Cooper

Ed Hussein made the buying experience outstanding! Over the top follow through and service. Go see Ed!!

Chance Dodd-Fortney

My vehicle was repaired in a professional and timely manner. Hopefully we can do more business in the future.

Cody Schniepp

Phil and Jake were awesome to work with!! Great people, very professional and fast! Go experience the MHF difference for your self!

Gwen Contreras

Came in Ed helped trade my corolla and get me into a new car and lowering my payment it was great buying a car here I'll sure be back

mike ozbun

They helped me get a new vehicle. Ask for Brian Sladek. He's the man.

Jamie Organ

I got my car detailed here and they did an AMAZING job!! Definitely would recommend

Air Capital Storage

Overall nice people to deal with. There were a few exceptions. Found truck I wanted and was told it had went through a 124 point inspection and all was good. signed the papers and drove truck home. Drove to work the next day and had to have a tow service come out and jump me before I could go home. Battery was junk. Had to go buy a new battery. Then I get a call to come back to dealership as we needed to re-negotiate financing with another bank as original wouldn't finance because of year. They wanted more money down and when I refused and had showed them the report on truck and what the real value should be, we met half way. I also informed them about experience with battery and they just laughed. Would I deal with them again. probably. After all, they are car salesmen and doing their job to make a living.

Garrett Hollon

By far the best car lot in town. We worked with preshawn. He made sure all of our questions were answered and made shopping for a vehicle a lot less stressful. Very pleased with the experience.

Ayooo xoxo

Came with my dad we were looking to buy my first car we’ve already been at other dealerships but when we came to Mel’s Ed Greeted us and he was really polite and professional and listened to our needs and showed us cars in our price range and we decided to buy it after a long day of car shopping we are happy with everything

Ryan Reach

Ed Hussein and Stan Bogdan were great to work with. This is the second vehicle we have purchased from Mel Hambelton. Always a great experience.

Raven Garrison

Our dealer, Ed, was very pleasant to speak with and more than happy to help in any way, including bringing a piece of pizza and water! 12/10 would recommend

Cindy Horinek

I went to test drive a Explorer. The salesman Tar was great. No preasure and he wants the customer happy. I ran out of time but i will go back soon. Tar, thank you for not being pushy and allowing me to let my guard down.

ccfairie f

Good service the only reason I gave a 4 was because they kept my car all day long for a about a 2-hour job. Otherwise it was great.

Laura Knipp

I went in knowing exactly what I wanted to buy & was fortunate enough to end up working with Nolan. He helped make my purchase experience quick & easygoing! He was pleasant to work with & I would definitely buy from him again. James in the finance office was awesome & he helped lock in my purchase at a great rate. I couldn't have had a better buying experience!! Thanks guys ... Love my Mel Hambelton SUV!!

Mallory Garrels

My husband and I had a great experience buying an F-150 with Nolan Williams! He was kind and helpful during the entire process. We never felt pressured or rushed in deciding to purchase the truck. This is the second vehicle I have purchased from Mel Hambelton. I am always impressed by the friendly staff and great atmosphere! Thanks again!

Alex Reinecke

Bought and traded here very easily! All of the staff we worked with were great; Mark, Stan, and all the rest! Highly recommend. Honest and straightforward.

Justin Moore

Austin Proffitt is a great salesman has been trying to find every option possible to get me out of the current situation I'm in with my current vehicle and has checked up and wr have been discussing these option as we go to see what the best route is to take to help me out. I have dealt with several car salesmen and none have even tried to go at bat for me like Austin has. I'll soon be buying a car from him. Thanks for everything you doing.

Vince Adversalo

UPDATE 9-8-2018: My wife and I worked with The Redneck Guy today to purchase a used Ford Focus. I know nothing about selling cars, but I know what most people think about guys who sell cars and I'll say this: Robert is NOT that guy. He made an experience I was dreading for a week into something nearly painless, (let's face it--spending that kind of money is never completely painless). Robert the Redneck Guy was pleasant and genuine and made us feel right at home (he must have asked if we were needed anything to drink at least six times). I did not feel pressured at any point, nor did I ever feel like he was trying to hide something or simply "make a sale." I went in there expecting to have to play the game, and it never happened. He simply did business with me. He made a generous offer on my trade and quickly resolved a price discrepancy. It was a great experience and I will recommend everyone I know who's in the market go see The Redneck Guy.

Rachel Skytta

Great customer service from Dorian! My boyfriend and I wanted to test drive an explorer while I waited for an oil change. My family is in the car business so I get all my vehicles through them and wasn’t necessarily interested in buying. I mentioned this early on but Dorian was still so helpful and went above and beyond to help us out. I mentioned I was sort of interested in another vehicle as well and he went out of his way to find one for me to try out. He was knowledgeable and answered all of our questions in a way that was easy to understand. Even my boyfriend who used to sell cars was very impressed. Would definitely recommend asking for Dorian if you’re looking for a new vehicle!

Rae Lee

Hey we met Ed, he was awesome. Gave my daughter pizza, and helped us out tremendously

jake dreiling

The staff and salesman were very professional. Customer service was a 10/10. I will definitley be buying my next vehicle from them! Felt like I was surrounded by family.

Kathleen Kaiser

I purchased a Ford Escape from them and mostly I'm satisfied with it. That is to say I love my car but my salesman change positions right after selling me my car. He became a manager and was suddenly not available at all when I needed something from him. That was truly aggravating because I did have some issues to deal with right after I bought the car. However I can say really great things about the delivery department. These guys are the ones that fix your car up, get it washed and program your cell phones and other stuff just before you come and pick up your new vehicle. Most of these guys are really on top of things. Unfortunately I've probably had to bring my phone in three or four times to get help from them to have it sync with my car. And it's never been my car's problem it seems to be always my cell phone. I purchased my car about 2 years ago.

Dee Busch

Was my first time dealing with Mel Hamilton Ford of Wichita. Was a great experience. Everyone was really wonderful and helpful. Bryon Lazoya was the best. Very nice and informative. And the guy that set up my phone to my brand new Explorer Platinum, (Tyler ?), was great at explaining all the bells and whistles on my vehicle. I give both Bryon and him 5+ stars.