Reviews of Long McArthur (Rent Cars)

Doug Hofbauer

Excellent purchase and service experience. Has a small door ding and loose rubber on the truck bed cover, all repaired without cost and perfectly done. Really impressed with the quality and speed of the "Works" service for oil and other fluids as well.

Kenneth Nickerson

Excellent service.. test drove a truck. Really nice people.

Phillip McGee

I bought a used G37 1.5 years ago. The buying experience was great and well worth the drive from Wichita. The car only came with one key, but they located a second and I had it in my hands within 2 days. Wonderful car dealership and I do recommend them to anyone looking for a great used car.

Lisa M

Not concerned about vehicle after sale. Have changed their friendly attitude over the past year. Probably will not go back even for service unless something else goes wrong with vehicle.

Heather Thompson

We had a great experience trading in our old car and buying a new one. Since we live so far away from the dealership, a lot of our process was done over the phone. Our sales rep, Mike Lett, was a great help. We would definitely recommend this dealer and sales rep to anyone looking for a new vehicle.

M Shingleton

We purchased our 2018 Limited Expedition from Long McArthur, and service stopped after sale was complete. They did not stand behind product and help us thru warranty issues. There are many other options for Ford dealers, seek them out for a better experience and service perhaps.

Shur Az

First time buyer thru the internet so I was very skeptical considering I'm in Rhode Island and Long McArthur is in Kansas. Could not have worked out better this dealership is outstanding. From the very begining of this process my salesman, Darrin Smith, was on top of everything..answering every question, dotting every I and crossing every T..made it very easy..Then handed me off to Ben for the paperwork again outstanding making sure that everything was done when I got there to pick the truck up and drive back to Rhode Island. I could not be happier with not only the treatment they gave but also the vehicle that I purchased.

Justin Short

I'm not a big reviewer, but my purchase from L-M was seemless! They took great care of me, were very efficient, fair, etc... You can tell everyone has been well-trained to treat customers well, and care that you have a good experience. Terry was my salesperson, and he was great to work with. Props to this dealership!

Brian Swenson

Very satisfactory. Stephen was very friendly and kind to our needs, very personable. We are overall very pleased with our buying experiences at Long McArthur Ford.

Emily Swisher

We just had a wonderful car buying experience with salesman, Chris Herbst. He was professional, not pushy or high pressure, and let me take the lead on the whole thing. I'm equally as grateful to sales manager, Kevin Sander, and finance manager, Ben Ashmore, for taking care of us throughout the sale as well. I feel like they all made a huge effort and did everything in their power to get us a fair price for our trade and keep our payments where we were comfortable with. We've purchased vehicles from Long Mac previously and had equally wonderful experiences.

Chad Hughbanks

This is the second vehicle I've purchased from Long McArthur. Very good customer service from the sales to the service departments. Allen met with me when I first arrived, we talked about what I was looking for in a vehicle, and he showed me choices that could work for me. He answered my questions as best he could, and if he wasn't sure he asked his manager instead of making up an answer. I definitely would refer people to Long McArthur.

Michael Dunlap

These folks are truly fantastic. We needed a rental car for a family of five at the last minute for a family funeral. Not only did the accomodate us, they met us at the airport (when our flight was late) at 8:15 to hand us the keys. Special thanks to Michelle Hawk for her kindness and hospitality. Really a fantastic experience. Thank you.

Tim Cox

Dan Penner for sales, Austin ward in finance! Scot and Eric in body, Kevin in detail, and Tim Ohlede in service. Cody in parts! These few are who helped me out tremendously in the past, especially dan and Austin! About six months ago I was in a pinch. I needed out of a certain vehicle for specific reasons. I knew I had to trade in my truck as well to get out of the car. Was so far flipped upside down on both. Was able to roll me in a brand new truck. Told them I wanted 4wd and four doors. I wasn’t too sure about what I thought of the truck. I was told to keep it for another day or two. Moral of the story. I kept the truck for about five days. Came back signed papers. They got me out of a sticky situation and into a new ride with payments in the range I needed them to be at with the right amount of money I wanted to put down. This was now the 4th vehicle I have purchased from Dan and Austin. And each time they out do themselves

Diana Boberger

Buying a car is a rather intimidating experience, I guess that is why I put it off. However Kyle made the process seem so simple that I was able to complete and purchase the car in a very short amount of time and he took care of all the details. WOW it was Great!!

Garrick Smith

These guys at Long McArthur Ford are great! Every other dealer should take notes! Thanks guys for the awesome and professional experience! The price and dealing about prices and finance was exceptional! I will definitely be a repeat customer!

Trent Robinson

Had a recall on my car and they got it done in less than twenty minutes, very friendly and fast service department. When it's time to buy a new car, I will definitely go to Long MacArthur Ford!

Cody Dobiyanski

We have not purchased a car from the dealership yet however the service was top notch, Trent took care of us with the best service possible. I would do business there at any time

Jenna Miller

Went to look at a specific car we saw online, and were told that it was already sold. Guy asked if we wanted to look around, said sure, and gave him our price range and all that. He takes us to look at some cars in the lot and when I ask how much they are, he tells me he hasn't looked yet, but that his boss helped him pick cars to show us based on what we told him. We end up really liking a car similar (same make and model, just newer) to the one we originally came to look at. Come to find out, its several thousand more than we said our budget was, and he spends the next hour or so trying to get us to buy it anyways. He finally calls over "5th generation McArthur" who gives us a big spiel about how they arent pushy and stand behind their cars. Come to find out from this guy, the car we wanted to look at in the first place is actually still there. He gives it to us to test drive overnight (since its now really late). We end up buying the car the next day and the salesman that day was really nice. About a week later, the car starts making a terrible grinding noise and awful jerking while shifting. Take it back for service and they tell us there is nothing wrong with it, that this particular car has a "manual transmission" that just does that. Never going back here.

Linda Saenger

Every time the people representing Long McArthur are friendly and efficient. I am from out of town so they furnish a car for me while they service my car. My car is returned to me in a timely manner serviced and sparkling clean. I am treated like a VIP through every step of the service call. I love doing business with them! The folks at Long Mc take great service to the next level.

Larry Glissman

Larry Smith in the Service Department always takes tremendous care of us and goes the extra mile to make sure he takes care of us.

Kevin Stuber

Great dealership to deal with excellent sales department I highly recommend Darrin Smith great guy

Douglas Richards

Mike Letts is the greatest. Alway get a great deal and always leave happy

Patty Hilyard

Tim O. at the service did a fabulous job explaining our options on a new set of tires. He explained each that long McArthur offered. He was extremely knowledgeable on all brands. Always a pleasure to deal with Tim.

Mateo Blecha

got my cars recalls fixed here. didn’t take long at all. larry was friendly! thanks!

angeles garcia

I went in to look at a vehicle I saw online and was shown that and another amazing option. The sales man was friendly and personable. This is definitely a place where they are focused on your needs and not just selling a car. Great customer service! I would recommend to anyone. Now I just hope it doesn’t break down! :D Ask for Terry. He sold us a car!

Cynthia Lindsay

The service department is LESS than competent. Nearly every time I have the oil changed they forget to put the guard under the truck back on. They do things I don't ask for when I make an appointment. And having them honor a problem while under warranty is like getting teeth pulled, not pleasant. I do not have a problem with the sales staff they are more than helpful, and have helped with the service problems several times.

John Epstein

I purchased my car over the internet. I purchased a 2019 Roush stage 3 mustang. I work mainly with Rich Pauls. This was legitimately one of the best car buying experiences I’ve ever had. Rich was on top of everything and made sure all the paperwork was in order. He even drove the car to me free of charge. There was no funny stuff and everyone was very honest. Thanks for the experience and I can’t recommend them enough

Kevin Reich

Had a great buying experience. Felt I got a good deal. Love the truck.

kristi olson

Wonderful place. Got here an HR before my appointment. They took me right in. And my wait was going to be long and I was hungry so they shuttled me to a food place and waited while I got my food. Again wonderful place.

Fernando Schnedelsieden

It was a great day so far

Bobby Hiebert

My wife and I wanted to trade in our older Ford Edge for a newer model. I was able to make contact with the dealership via e-mail and text message to discuss some initial pricing. I was initially contacted by Ashlee Dyer who was very helpful for me and with whom I made arrangements to go to the dealership and test drive the vehicle on which we had our eyes. Ashlee was very nice and helpful. At the dealership my salesperson was Darrin Smith. Darrin had the vehicle ready for me to test drive as soon as I arrived. He was kind and patient and was able to answer my questions. He was friendly and personable. When it arrived at the time to negotiate pricing and trade-in value, he listened to our needs and was very helpful. It was getting late, but he didn't tire of working with me and was just great. The financing portion was handled by Ben Ashmore. Well, he was really second to none. He was so very friendly. And anyone who has made a major purchase will know, there is a certain excitement about the purchase combined with a fair amount of anxiety about a major expenditure. He put me totally at ease. A friendly attitude, great sense of humor and patience made it the best experience I had ever had working on financing an auto. My wife and I have purchased vehicles before at other dealerships. I have worked with other dealers and have felt like I was being misled or "tricked." Or at other dealers that I should just feel privileged that they were even talking to me. Not so here! At Long McArthur I felt like each and every person with whom I had contact cared about me (I went alone on this excursion) as an individual versus just being a potential sale or commission. I am so very grateful for how I was treated by Long McArthur and all of the people, even the ones with whom I only had limited contact that are not mentioned here, there. Buying a vehicle is always a big deal, no matter the size of the purchase. Long McArthur will being seeing future business from us. And to be clear, here are the folks that treated me so very well, in order: Ashlee Dyer, Darrin Smith, Ty, Ben Ashmore and Kyle Davis. My hat is off to you. Thank you for being kind to me.

Charles Page

I want to give a HUGE shout out to Michele Hawk. This lady understands customer satisfaction. She turned a not so great experience into a 5 star review! Keep up the great work. I appreciate it

David Sells

Great dealer

B Brown

I like the fact that I'm able to schedule an oil change & don't have to spend hours waiting. Usually less than 45 minutes & I'm on my way. The cost is comparable to other oil change shops too.

Nick Sack

Great experience. We drove 5 vehicles before we picked the explorer. Michael was patient and not pushy at all. I would highly recommend long/mccarthor and Michael to anyone.

Brandon Kesler

I had been talking to dealerships for several weeks looking for a new lease and was exhausted from getting jerked around and salesmen not listening to my needs. I had a very specific budget to stick to and it seemed like everyone didn't care. Finally I got in touch with Kyle Davis at Long McArthur and it was an entirely different experience. He respected my needs, they gave me a more than fair value for my trade, and were very straightforward with me. I felt like they actually listened to me which felt like a new experience. I drove over an hour up from Wichita to get my new lease and would happily do it again. The two Ford dealers in Wichita tried to use me to play against each other while still not listening to what I actually wanted and needed, whereas Long McArthur was all about me. I highly recommend them and will send whoever I can their way.

Tonya Moran-Diaz

Felisha is amazing! Helped us find exactly what we wanted and then some in our budget! And shes kid friendly. Has stuff at her desk to keep the kids entertained during the "boring paperwork" part. We love our Lincoln. #kickedouttheminivan

Dreebus

I have purchased 3 cars from this dealership. Each time the sales staff and financing staff impress. Chris Herbst, has been my salesman each time. I trust what he has to say. I always do my own research when buying a car, each time the things that concern me, and the things that need attention, he also brings up before I have the chance to say anything about them. He's a good man. This last time, the financing department was most helpful, giving me an absolutely great deal on my trade in, and meeting me at a price that worked for me. I told them what I wanted, and they bent over backwards to help me get there. ALWAYS do your own research, but you could do a lot worse than to go here for your next car. Also, Chris will let you keep a pen.

Jeff Barnes

Great folks, great service department. They always keep me informed when have a vehicle in for service if something comes up that I should know about. Thanks again Long Mac

Matt Snyder

People are friendly and the car rental dept is the best i ever worked with

Courtney Foster

Highly recommend Darin! Darin is a non pushy type salesman. I didn't feel pressure at all to buy a vehicle which makes for a very delightful experience. My husband had quite a list of demands on what he wanted in a vehicle and Darin and the Long McArthur team did everything in their power to make it happen. Will be buying my next vehicle here and will be requesting Darin!!!

Troy Goth

Too pushy.

Jacie

Mike Lett & Austin worked Very hard on getting a 2012 Ford Focus Hatchback Titanium; Diamond Black when our bank couldn't come through. They found a lender willing to help build our credit, at a price we could afford. Thank you Mike & Austin!

Mario Alvarado

Very nice people to deal with. Polite and friendly. Specially Darik Stithem the sales man who helped me thru the process of buying my daughter's first vehicle. Thank you

Mike Herrera

They have serviced our cars for some time now. We've always been taken car of with a cheerful and helpful attitude and any time there is a d and spite they have always worked to get it settled amicably. I short, we trust them with our cars and will continue to do so.

David Compton

We have bought quite a few cars through long mac over the years and they are hands down the only place to go. Everyone is incredibly nice and helpful. Our salesman Bill Rogge is always upfront with us and really works hard to get us in what we want with the payments that we feel comfortable with.

Joshua Gilmore

Fast, friendly service and quality work

Greg Ladd

Very easy to deal with one the most easiest dealerships I ever dealt with would recommend to anyone had great experience with them

Shelby Bolin

I contacted this dealership and first spoke to ashley and Malory. They were AWESOME and so responsive and quick. They put me in touch with Kyle, who got back to me instantly throughout our transaction today. We were set to buy another truck at another dealership this afternoon, but my husband had his heart set on one at long mcarthur ford a little out of our budget. My husband works nights right now and it is difficult for us to make the trip, and didn’t think we’d have enough time without him basically pulling an all nighter. I called long mcarthur and told them the situation. It was a no bs situation, I was not going to come in and do negotiations and this and that because we simply didn’t have time and we had a good deal elsewhere closer to home as well. Kyle came through!!! Within hours we had a deal and we cancelled our appt at the other dealership. They were so quick and helped me work things out prior to our arrival. It was a seamless transaction. In addition, Kyle and Austin (finance guy) were great with our two young kids we brought along. I definitely didn’t feel like this was an uncomfortable negotiation like I have felt at other dealerships. I also didn’t feel pressured, they just laid out the facts and truly wanted to help us. We had a trade in that wasn’t worth much and they went above what they reasonably could have and it is so deeply appreciated! Thank you Kyle. You really made this possible for us! Long mcarthur’s entire presentation - from website to dealership to employees - is leagues above other dealerships in the area. I highly recommend coming here FIRST (as well as last and anywhere in between!) in your search for a vehicle because I am sure you will not regret it. Especially if you’re coming from further away with two tiny tots and a grand total of 2 hours of time on your hands. Ask for Kyle!!

Seth Boyd

Great experience buying a used truck from Kyle Davis! No pressure, no gimmicks and a super transparent purchase. Big thanks to Rich, Kevin, Derek and Lee with the management team as well.

Denise Kerchner

My husband and I recently bought a truck from this dealer via the Internet. Kyle Davis was fantastic to work with. I would definitely recommend him. He was accurate in his description of the vehicle and seemed to really care about delivering good customer service. Any issues were very quickly and easily resolved. Great dealer and great salesperson!

Tiffany Bujak

Kyle worked with us to get us the exact vehicle we wanted and helped us custom build and order it. He worked on getting us a great price on our new van and got us a awesome trade in value.

Laura Seymour

Great selection of vehicles! They don't pressure you. Very friendly.

boomer boy

I own a 2019 Honda Civic and don’t ask why I do not take it to a Honda dealership in Salina. The first time I get a time scheduled with them and get there and they don’t get it into the shop for just under an hour. Why do you have scheduled times if you can’t abide by them. So I call and told them if we do the oil change and get the tires Rotated I only have an hour to spare. The answer was no problem. Take the car in and one hour and 15 minutes later it is done. On top of that please read the door jam the front tires and rear tires are supposed to be different tire pressure. It now pulls to one side I will have to add pressure to the rear tires.

Kent Griggs

Avoid this dealership. I’ve tried to buy vehicles from Long McArthur the last 4 trades and I can always buy the same or better vehicle somewhere else for thousands less. This dealership is a complete waist of time.

Macy Gideon

Awesome car buying experience! Will definitely recommend this place everyone was so friendly and helpful!

Darin Campbell

Always professional, I only trust Long McArthur Ford with my vehicles!

Reed Troutman

Stellar service last minute on a Saturday. The service department diagnosed and fixed an electrical issue. Grateful to them for fitting me in. Great service!

Barry Guinn

We stopped by the dealership today to look at a new Navigator or Expedition. We were quickly greeted in the lot by a salesman and informed we were not ready to buy, just wanting to look at either of the vehicles as we are already leaning toward an Infiniti QX80. He told me that they had some in stock and escorted us in the building. He immediately started with a paper form to gather names, phone numbers, and email address. I told him multiple times we just wanted to look. He wouldn’t stop. He also continued with 20 questions trying to “help me pick a vehicle”. The last time I checked I will be spending my money and I certainly don’t need someone directing me to a vehicle. That’s my job. I finally have up, got up, and walked out. In my opinion the correct response should have been to show me the vehicle I specifically asked to see, answer questions I had, and give me contact information. Apparently this dealership can’t function like that. I was very disappointed and most likely won’t do business there. If this is an example of an award winning Ford dealer I’m not impressed. They don’t deserve 1 star in my opinion, but there isn’t a zero...

Chris Lizza

I recently had the pleasure of purchasing a new Lincoln from Michael Gadberry of Long McArthur Lincoln. I live in Ohio and was a little skeptical of finding and purchasing a vehicle from a dealer 800 miles away. With Michael's help we were able to strike a fair deal and despite the distance everything went exactly as expected or better. Michael was great to work with and went out of his way to be sure that I was comfortable with the purchase. I would not hesitate to work with him again in the future and highly recommend him to anyone looking for a great deal and excellent service.

AndyTech

Exceptional service every time I visit the service department. I always am greeted in the bay and once I enter the door they are ready to assist me quickly. I have used the service department for several years and have never been let down. Larry always goes out of his way to take care of my needs and any concerns I may have.

Rggvvvebecca S Roy

Pleasant and very helpful for my first experience it went extremely well

Shannon Ross

I have never had such great, professional, helpful service. Darin and the whole Long McArthur team always goes above and beyond expectations. This is our second purchase from Darin and we also took my father-in law to him to purchase his new truck. We will never use another dealership. It's well worth the trip up there from oklahoma!!!

Laura Hopkins

We've bought several vehicles from Long Mac over the years. I found out an hour ago that I have a headlight out. Called Long Mac and since they close at 5:00 told me unable to install a new bulb. Asked about in the morning and I was told that they were booked. Not great service so I guess they'd prefer I go elsewhere. Hopefully AutoZone can help if not misting or raining out tomorrow. Lesson learned.

Genessa Lockhart

We had an amazing service with Kyle Davis last night! I came in and didn't know exactly what I wanted but did tell him my price range and he found a car that suits my family's needs and in that price range. I usually hate shopping for cars because of past experiences but he made it enjoyable! He answered all the questions we had and more! The finance department was great too. My husband was definitely a challenge, but they didn't fuss over it! Thank you so much Kyle! We LOVE our 2012 Edge!

Zac Chamberlain

Great customer service.

Nyla Skinner

Went in for an estimate to get my rear bumper replaced. Half an hour later, I was leaving in a rental furnished by them. Hassle free and car was back to me within a week, good as new.

steve z

Awesome Dealership! Huge Selection!

Chris Wearing

My car buying experience here was not as I had hoped. I purchased a used RAV4 from Long McArthur and when we spoke to them, we discussed a 30-42 month financing period. I believed we had settled on 39 months for the financing and a $2000 down payment. I did not think to check the fine print of the financing period in the contract when I went to sign. Months later I call Chase Automotive (they own the loan) to check my loan balance and it was higher than I had anticipated. I pulled out my receipt of sale and the financing period was actually 56 months. This seems like the sort of thing I should have been more responsible for and checked for myself and in the future I will. It still makes for a frustrating experience that this miscommunication happened between myself and the sales team. UPDATE: Long McArthur called after this review was posted to apologize for the miscommunication and explain their side of the story. They offered a complimentary oil change and to send a gift card to me as well. This doesn't change the financing mishap, but it does show they care about their customers and their happiness.

Cerci Munson

Our purchasing experience couldn't have been better. I messaged Darin before going to the dealership; he answered all of my questions quickly and completely. When we went in, the car we wanted to test drive was ready to go. This was a first-time car purchase AND a trade-in...so it was even more impressive how convenient, quick, and easy everything went! We were made to feel like valued customers and there has been wonderful customer appreciation after the purchase. We will definitely recommend friends and family to deal with Darin and the Long McArthur staff.

Abel G Perez

Top Notch.from the Receptionist,the Rental dep,Bodyshop the technicians/mechanics and sales personel are awesome.

Kate Groot

Kyle Davis was great to work with. He found me exactly what I wanted within my price range when they didn’t have anything on their lot. Would definitely recommend!

Scott Hull

No need to dwell on why... The ENTIRE STAFF treats you as a friend rather than a customer .

Dan Peeples

My experience with Long McArthur started with an emergency service needed while on a road trip from Wisconsin down to Abilene to visit with my Daughter and Son in Law. Roughly 90 minutes away, my 2014 F150 had a check engine light go on, and power seemed to go away. Quick story is, I called another dealership close to Abilene, and they were not able to do anything, then called Long McArthur and they were able to take the truck in, do the service it was needing and went over the truck top to bottom. Basically, found a leak in the turbo system, but was an easy fix if they had the part. It being fathers day weekend, and a time crunch the part would not be in until Tuesday. The service department let me know I could probably make it back up to my dealership on the Sunday we were leaving and then have it replaced so we did not have to wait until Tuesday. So all in all, the first part of the review is the service department is great, and did all they could on short notice to help us out. Then enter Michael Gadberry. As I waited for my son in law to pick me up, I was gazing at the new Lincoln Navigator. Michael walked by and said "you should drive that home..." as he flew by, I replied that we can talk and I was half serious. At the time, he was working with another customer, so I gave him my card and said to call me when he had some time. Over the next couple of hours, we worked out the details of a trade in on my 2014 in which they gave me fair market value for, and worked all the numbers up while I was able to spend time enjoying our trip and visit with my daughter and family. In short, we arrived at a deal that my wife and I slept on. Next day, we decided we still needed a truck versus the Navigator, and called michael that morning. We saw a 2018 Limitied F150 on the stock, explained to Michael the change of heart on the Navigator and could we come in and take a look at the truck. By the time we arrived at the dealership, he had the numbers ready, pre approval done, paperwork written up and just had to test drive it and agree to the deal. At the end of the process, we drove off later int he day in that F150 Limited, drove back to Wisconsin in it and could not be happier. Michael and the entire team there took great care of us, respected our time and were more than fair on the trade in and amenities. I would drive down to Salina, KS again to work with Michael on our next vehicle, when the Explorer lease runs out in 20 months!

Rachel Peoples

Great service and communication about what's going on with your vehicle.

Michael Keating

I have purchased 5 new cars/trucks and 1 used car from Long McArthur in the last 10+ years. Long McArthur is where we have the maintenance done. For the first 4years we lived only 20 miles away. Then we moved 200 miles away, so I tried other options, but decided to return to Long McArthur. Long McAthur simply treats us right!

Earl Murphy

We came to Long McArthur to take advantage of the new car deals that Ford is offering. We test drove a Fusion, and Taurus. Billy Krystal was very patient with us. We decided to think about it a few days. We came back and Billy let us test drive an additional two vehicles. He was very informative and friendly. We appreciate his patience as we wanted the right car for our family. We chose the new Taurus.

Tami Gee

From Darin Lee and Seth to Lee Davis, it was an awesome experience. Thanks guys!

Kim Ransonette

My husband and I were on our way to Estes Park, Colorado when we had travel trailer brake issues with our trailer braking system. Long McArthur Ford was booked until Thursday (we called on Saturday), but they were nice enough to still work us in. The service we received from Tim Ohlde, Kade Cochran, Gunnar Forsberg and Grace Lee was EXCEPTIONAL! We will forever be grateful for your kindness and exceptional customer service. If I could give you more than 5 stars, I would!

Hank Boyer

Long McArthur took care of a warranty issue in their above excellent manner. They provided me with a vehicle to drive while my car was being repaired, they did a multi-point inspection to insure me everything was working properly and did a Lincoln clean so when I picked up my car it was clean and in proper running condition. Thanks Long McArthur for being a part of the Salina community and a partner in excellent car service with your customers.

Melissa Smull

A+ experience all the way around!!! Darin Lee is a FABULOUS sales person! He catered to me and found me the perfect vehicle! Austin in finance was friendly and knowledgeable as well as easy to work with. Luke made sure my experience in his department was terrific! THANK YOU Long Mac team for my GREAT car buying experience!

Kamilah Strupp

It's always a pleasure to talk with Mr.Terry Abbott the people are kind and helpful we're enjoying our cars.Mr Abbott sold to us he went above and beyond ....that's what I call customer service.... Thanx....; )

Jeramie Mccullen

Had a seamless purchase from them in feb 2017 went so well bought two new cars at once. I was not messed around with they got to the point and I am a very satisfied customer. Worth the drive from KC they get my ford business.

Janet Nicholas

Great place to get you car fixted

李泽昊

My car was in an accident around Selina, and it’s not able to drive so I have no choice but sent my car to this dealership. At beginning, they told me it’s gonna be two weeks, after two weeks they said it’s going to be next month. I waited a month and half, my insurance agent called me and said they have broken my rear window so pick up time will be delayed again. Another week later, my agent called me again and said they broke another part of my car again. I have to wait two months more for ordering a new part, otherwise they will fix the broken one and put it on. Finally, they put the broken part on my car, called me to pick up. I did a quick check when picking up my car: they did not take care of scratchs and small demages at all. I asked them to fix it but they said they need charge me extra money for that, or find somewhere else. I was really upset and disappointed with this dealership. I also asked them to fix my fuel cap, it was through warranty, I made two phone calls to make sure they fixed it, when I got there the fuel cap was still broken, they didn’t even remember my asking. Now I had my car back, after eight and half weeks repairing, there are many annoying vibrations m and noises on my car. I wouldn’t recommend this place to anyone. As a foreigner, I must say this is the worst experiencechangeI ever known in America. I hope owner of this dealership will see this review, make some changes.

Ryan Parsons

Great sales staff and friendly finance department. They weren't too pushy and seemed to know what we really wanted before we came out and said it.

Lorrie Riggs

Always the best!!

Candy Phillips

Nice people. does the work right.

John Doll

Service was quick, yet I had time to check other vehicles on the lot. I was helped by a friendly salesman who explained features on different vehicles.

Aaron Zeigler

Really nice. New remodel looks great. In and out and they do a nice job of explaining vehicle issues without force feeding upsale.

J Webb

Went good.

Lori Sherrill

Felisha was very helpful in finding my new car. It took less than 2 hours to get through negotiation to payment.

Gina Rader

The absolute best customer service. They went above and beyond for our business and saved the day and our Fall Conference with a rental for 5 of us. Thank you to everyone who helped. We will definitely be back.

Erik Clark

I understand auto dealerships have to make money to remain in business, I appreciate that Long McArthur does not feel the need to get rich off of me. I purchased my 2008 F350 from them at a fair price. I return to the dealership for service because I get a fair price for outstanding service department performance. I am often greeted by name by the service staff. I set appointments to have work done, and they are done on time. I can send my wife into the dealership and know she will not be "gouged" by somebody looking to make a little more money for unneeded service items. It is Long McArthurs' service department that will keep me coming back; when it is time for a new car I will return there because they realize that service is the reason they have a successful business, not a short term profit.

Todd Furgison

Not very welcoming place. Great service department. Used cars not priced.

Chris Vallot

I will revise my review. Spoke to Kevin S. and cleared everything up. I will be purchasing a new truck shortly. No matter what watch their YouTube videos they are top notch. The free shipping for YouTubers should be stated with an asterisk..... Was ready to buy one from them but the $850 for shipping gets tacked back on if you don't finance through Ford..... Also they add rebates that are tied into the same financing mandate. If you want to buy remotely (with your bank) from them be ready to tack on another $1,600 to your price.... I wont be.

James Jarvis

Kyle Davis with Long mcArthur helped my wife and I out when we were in a serious need for a vehicle! Not only did they hook us up with something that fit our tiny budget and a number of operational needs, they hooked us up with the newest, most mechanically sound vehicle we’ve ever owned. If not for Kyle and the team at Long McArthur, we would have had to settle for a much riskier purchase through a private sale. Kyle Davis rocks!!! #gotitfromkyle #longmaccardudes

robert lee

Was traveling through. Truck had the check engine light come on. Pull to Long McArthur and Mr. Ohlde check the issue and listen to my concerns. Got me and my family back on the road in under and hour. 5 stars for a 5 star staff and mechanics!!!!!

Teresa Zimmerman

Larry Smith is one of the main reasons we come to Long McArthur for service. He is truthful, reliable, very friendly and so helpful. He is the only one we like deal with when coming there for service. We appreciate the way he is always going out of his way to take great care of us when are having service done.

Cindy Lindsay

When I got my oil changed the provided me a ride to work. Very accommodating.

Chris Curtis Motor Masters LLC

Worked with Mike on a new truck, had a small issue after receiving it but they wen't over the call of duty to make it right and I would recommend them to everyone I know. I want to thank Mike and everyone who helped get this great truck to me in Texas. Thanks again, Chris C.

James McArthur

Very good experience. I drove from Lincoln, NE to Salina to purchase a new vehicle and from the moment I arrived I was treated as a valued customer. I made what I considered a very fair deal on a new Lincoln. I certainly would work with them again when I am in the market for a new vehicle and will recommend them to my friends who are looking to purchase a new vehicle. (And, in fact, already have). It was worth the trip!

Janie Marcotte

Nice place for a car there in 2013 people were very helpful to get a loan set up

Sara Nelson

Dealing with Scott and Eric in the body shop was a very pleasant experience. They were fast getting my parts and getting my car scheduled for repair. Very polite and always kept me updated on progress.

robyn patrick

We started out with a local dealership because we had a friend who worked there. It became the most stressful and drawn out nonsense ive ever dealt with. Then I remembered my grandfather always talking about Long McArthur and how great they were. Sent in all my info online, picked a car and less than 2 days had an offer. Everything was very easy and Kyle and the other guys were great. Very Happy!

Phil Spillman

Anytime I have had to bring a vehicle into service Larry has been easy and friendly to work with. He keeps me up to date on the status of my vehicle and makes sure the experience goes flawlessly.

Riley Gates

I was interested in a new car, but it wasn't a must. I worked with Erik Soliz and never did I feel pressured into buying the car. Once I found a car I really liked, Erik worked with me to figure out a price that worked on both ends and I left Salina very satisfied. Will no doubt be going back when I'm in the market again.

Greg Cole

Kyle knew his business! He noticed me from across the parking lot and was very very helpful! He has answered every question I have had even way after the sale! Any time I know someone looking for a vehicle I will definitely send them to him!! I am proud to say I #gotitfromkyle

Cody Hanson

Great Dealer!

J Schmidtberger

Just bought a new 2018 F250 from Stephen Facey at Long McArthur Ford and couldn’t be happier!!! Second truck I bought from him and will Never buy anywhere else!!! The whole crew there is second to none, super guys, and really care about the customer and making a deal work!! Will be back soon for a new Ford Expedition!!!

Amber Bailey

My husband and I wanted to trade our 2016 Jeep Cherokee for a Ford F-150. Dave Eitel was our salesman. EXCELLENT customer service, most importantly he was NOT pushy at all! I highly recommend him. He found the perfect truck for us and the color I had asked for. Austin, the finance manager was very down to earth and friendly. I would deal with them again. BEST dealership we have dealt with by far!

Timothy Jordan

I love Long McArthur Ford of Salina Ks.. They always go out of their way to make me feel like a valued customer. My truck needed more service then a Quick Lane the Works and they hooked me up with a loaner for NO charge. Just top it off with fuel before returning... Best Dealer ship I have EVER used over the years.

Alvaro Cuevas

Very helpful and knowledgeable... although Mike S. Isn't a salesman anymore, he still is very helpful ... I will only do business here because of Mike S and Dan P... they are great..

Ronald Townsend

A disappointing visit. First my car was back to address the same transmission symptoms that it has had the other 4 times or so since I bought the car new. The past times it was covered by original or extended warranty, but this time it wasn't. To top this bad news off, for the firs time since we became a customer in 2006, they did not courtesy wash my vehicle, they left the paper protector sheet crumpled under the gas & brake pedals and the plastic thing they use to protect the steering wheel was thrown up on the dash. And I drove newly an hour for this service. Well not anymore, in fact I may shop for my next vehicle somewhere besides Ford.

Chanel Neises

We drove to Salina from Wichita to look at a specific vehicle. Our salesperson, Chris Herbst was very helpful and knowledgeable. He even went back out in the heat with me to line up 3 similar vehicles so I could compare them side by side. It was definitely worth the drive!

john taylor

I have had a relationship with Long McArthur for over 25 yrs. I have bought multiple vehicles from multiple salesman. Kyle Davis leads the way. He isn't pushy and doesn't know the word NO. If you ask for it, he gets it for you. Thank You Kyle.

Catharine Becker

My parents were taking my Grandmother back to Missouri from Colorado. Monday night, their truck breaks down 20 miles outside of Salina. They had AAA tow them to Long McArthur thinking a dealership would be their best bet. Sadly, they couldn't have gone to a more incompetent place. Tuesday, Larry lets them know the mechanic had found the issue and the "cluster/wire harness" and they could get it ordered and have the truck done by Thursday. Great. My parents rented a car to take my Grandmother the rest of the way. On Thursday, Larry was "too busy" to call them back, knowing they were driving back FIVE hours to pick up the truck. It just so happens that it wasn't quite ready but the mechanic just needed 30 minutes to finish up. They "claimed" to have fixed the truck...sure it started and ran but now the window couldn't roll up and the radio didn't work. I am not sure how that constitutes being fixed. Larry and the mechanic BOTH FAILED to mention these "minor" details. My parents didn't find out until after paying for the truck to be FIXED. They come back and of course the mechanic is gone and Larry can't do a darn thing, but claims FORD will get it in first thing in the morning and take care of them. So now Thursday my parents (Dad 82, with a walker) are stranded in Salina at a hotel with a claim that the truck will really get fixed. Larry and the mechanic determine there is another $1000 part that needs to be replaced and the truck will be ready on Saturday. Once that part was put in, still not fixed. Now the part they fist replaced must have been bad and a new one ordered. Sadly, now it is Saturday and nothing can be ordered until Monday. So now it's Tuesday when the next part will get in and maybe the truck will be done on Tuesday. MEANWHILE...They are stuck in a hotel room getting strung along and running out of insulin and no way to get what they need. All because someone can't figure out what they are doing. I end up driving from Colorado on Tuesday for a 7 hour drive to bring more insulin and have to take 4 days off work because they can't get things figured out. Mom and Dad take the truck back on Tuesday (not fixed, but running) and they have to pull a fuse every time they stop so they battery doesn't go dead because if they don't pull the fuse the radio will just come on whenever it feels like it, but if they keep the fuse out, they can't roll down the windows. Larry and the mechanic claim there is a short and they just haven't had the truck long enough to find the problem. Really???? A week isn't long enough?? Wow, just wow...So glad to know that is what "fixed" means at Long McArthur Ford!!! Gets even better. I then follow them all the way to Missouri (to get the rest of their things and drop off my Grandma's things). We take the truck to Max Motor Ford and by God Mike was able to solve the problem in just a couple hours. Seems that McArthur Ford just never programmed the parts completely. Mike had everything working perfectly with 20 minutes of programming the parts. Seems to me only a few ways to read that.. 1. Long McArthur employs incompetent mechanics, yet claims otherwise 2. Someone felt like taking advantage of an elderly couple from out of town 3. Or maybe both At any rate we have all been out a significant amount of time, money and inconvenience for piss poor performance and customer service. If I could give less than 1 star, I would for sure. UPDATE... Derek called both my mother and I following this post. He truly listed to understand, shared a similar experience, shared his findings and wanted to make things right. I very much appreciate that Derek wanted to have the whole story and not just roll with one side or the other. I believe that Derek is a very kind, compassionate, caring individual who takes pride in his work and family. Derek has made this situation right and has assured me there will be education/training to help staff become more situational aware and problem solve. I feel like there was a great deal of learning that will come from our experience. They will get another opportunity

Steven Light

Has taken good care of my car so far

Chris Lehecka

Really enjoyed working with Erik Soliz at Long McArthur. Very respectful, understanding, and patient with us through the process!! Would definitely recommend working with him!

Chris Merrick

The team at Long McArthur is above compare. Amy and Ben were fantastic to work with! They were very adaptable to my situation and so responsive to all my needs. Good communicators and high level customer service. I highly recommend them to anyone!

Donna davis

Mike and the team was so helpful they worked hard to make sure I got the payments I wanted for my Green 2019 Ford Mustang

ronnie mcwhirt

Always friendly. Real good service

mike Berry

I brought our 2014 Fiesta in to have the transmission module upgraded. Technicians and service writer had me in and out in under an hour. Very efficient. Only minor issue was mud on kick panel despite paper floor mat being in place.

Ryan Stringer

Body shop did a great job

Amy Weis

Needed work done and they got me in super fast! Really appreciated how fast I was able to get my car back! fast and friendly service!

Brian Price

Mike Bayard is a great salesman. Not pushy and very helpful.

Becca Cooper

Top notch dealership, pleasure to do business

young tuck

This place sells awesome quality cars, and prepare for a good deal

Randall Ellis

Helpful staff. Knowledgeable and friendly.

Karyn Johnson

Have purchased vehicles from here for over 20 years. Truly dedicated to customer service. You are treated like family.

William Kratky

I had started looking for a new vehicle couple weeks ago and came across a 2017 Ford Focus ST that was newly listed on Long Mac's website. I inquired into it and immediately the next day I was surprised that Alisha had emailed and reached out to me about the car if I had any questions. When I spoke to her about a test drive and everything, she was very courteous and positive which made me more excited about the car. Going in for the test drive Friday, I worked with Mike Bayard who accompanied me for the test drive and answered any questions I had. Sitting down with them, Long Mac was able to make me deals that no where else could touch, and along with the great starting list price and special, I was able to move and make it mine all in one evening. Mike has been checking in with me and making sure everything is OK. For my first car buying experience as an adult (by myself), all of my anxiety and fears were put to rest by the great staff at Long Mac. I can see future business with them. Thank you!

Douglas Holdeman

Awesome vehicle info! Even tho I purchased my vehicle 1500 miles away, I ran across their detailed and informative vehicle review video, after I bought mine elsewhere. I learned a few things that my dealer didn't tell me!

Greg Salisbury

As always great job and great service

Darrell Holmes

Wife has bought car's there good service and people

Shirley Wiesner

Always professional. Courteous staff. Excellent service. Good access.

Judith Swagerty

When we called to schedule our oil change, we were given several choices of dates & times to choose from. It was nice to be able to pick a Saturday morning for the service to be taken care of. Each time we have had work completed by the service department we have been informed of what work was done and if there were any problems. We appreciate their dedication to their customers.

Judy Malone

Always good and quick friendly service

Noah Morgan

Friendly staff and a decent experience. One of the largest automotive lots in the area. Although the staff was friendly, the prices are high, the trade-in values are low/moderate, and the staff is extremely pushy. I went to test drive a 2014 Chrysler 300C and they just wouldn't let me leave without getting my information. Don't get me wrong, the staff was knowledgeable and very respectful, but so eager to make a sale. Overall it's decent, I would be willing to go back if there was a good enough deal. EDIT: 2.5/5 stars. I'm only giving 3 stars as they have a large quantity and always treated me as a potential customer, even though I am young; however, I've had friends and family with poor experiences. Not sure how I feel anymore.

Cecelia Deem

Worked with Billy for a couple of months to find the perfect truck for my husband while he was deployed. He was extremely understanding and only showed us what we were looking for and within our budget. He even took the time to help with some features of my own car and helped install a car seat into my car. Best of all he found us a great deal on our new truck. Would highly recommend him.

Kaina H

I did my 2nd trade-in with Long McArthur Ford, there’s a reason why I returned! Unlike other dealerships this one provides a transparency most would appreciate. Our first trade in was done with Ben Ashmore a few years ago and we loved the way we were treated as customers and the experience truly felt like a journey to find the perfect car for our family. We have introduced a number of associates to this dealership as well because we trust and know from experience they will be taken care of. Our 2nd trade in was done with Hector Ortega and we were treated with the same genuine care to find the right vehicle and a trade in value above our expectations. The assistance provided was impeccable and we will always refer our friends here in the Riley area to this dealership. Where taking care of the customers wants/needs are a standard.

Audrey Bechard

When we purchased our Ford F-250 we were treated fairly and honestly. We have had all of the service work done at Long McArthur and have felt confident that everything was done right. We have always been treated fairly and honestly. We recently sold our F-250 and received top price for it due to it's pristine condition the truck was in both in appearance and mechanical. I would recommend doing business with Long McArthur to all my friends.

Texas Owl

Edit: Well Tim, their internet sales manager made it more than right, called their area rep and was able to secure an order for a new 2019 gt350. Cannot complain about waiting 8 weeks when you are gonna get one brand new one. Looking forward to working with Tim in the coming weeks and picking it up this summer.

Frank Wedel

Our experience with salesman Ty Wood could not have been better! He was honest, thorough, and even took time on his day off to deliver our vehicle. All of the staff that we met at Long McArthur seemed top notch and I highly recommend them. I know we will repeat our business.

diana canty

I have been here twice for service. The first time was for my RV , I had called to ask whether they serviced RVs ahead of time. They said yes. When I arrived I was told they didn't. This time they called me for replacement of a recalled airbag. After waiting for about 20 minutes I was told that I was called by mistake. They obviously have issues! Will never come back!!

brian perry

Very nice people. Took very good care of me and my truck. Thanks again John for fixing my truck, you guys we're great,

Kimberly Brown

Erik Soliz was so helpful in our car buying experience! We really have to thank him for working with us. He was personable and thorough in his explanations.

Logan Sparks

I highly recommend Long McArthur Ford! As a young woman, I very much feel that I was taken care of and not taken advantage of like many other dealers would have done. They made sure I was completely comfortable with the car and with the loan. Rod Emmanuel is very personable and professional. This is the first and ONLY place I will be buying a car!

Trent Garrels

A really nice dealership. Ask for Steve Z, he will make buying a new F150 easy, get you Top Dollar on your Trade in and make sure you get every rebate and discount available.

Larry Meyer

Car show was great and good parking, put on a great show, best weather for the show

Sheldone Smith

Service Manager was outstanding.

Norman Jennings

Always friendly! We like to be organized and efficient. Darin Lee is very good at keeping an eye out for what we need. Process from beginning to end is sensitive towards not taking up more time than needed.

Tori Reed

They charged me 110$ just to look at my car that had a recall. They did nothing for me but piss me off.

Lauren Lowry

Chris Herbst was very helpful and we enjoyed our car buying experience. Would definitely recommend!

Joshua Coppersmith

Busy but still helpful for a casual searcher like me.

Sheila Leiker-Page

I have been very pleased with the excellent service I have had from Long McArthur after purchasing a new vehicle from them a little over a year ago. The staff have been top notch in their service, both in quality and efficiency. Have been most pleased with their personal attention to my vehicle, and would especially like to thank Larrry, the service man who was in charge of my last checkup, and Michelle, the cashier, for their courteous and professional manner. I am sure glad I chose Long McArthur when I chose to buy a new vehicle. Thanks again to all!!

Caleb Williams

I was car shopping and they were more than accommodating. I got an overnight test drive. When I returned the car I let them know I had found a car somewhere else. They did not try to bad mouth any other dealers or pressure me to buy at Long MacArthur. They wished me luck and asked me to consider them when I was looking for my next car.

Michelle V.

The Lincoln Concierge Program at Long MacArthur in Salina, Ks. is still the best around. Steve and his team are committed to making service and customer satisfaction their #1 goal. After Phil left I was concerned about the continuation of the program however things ran smoothly and just as efficient, without a hitch. Thanks to Steve and his team for keeping my Navigator running great !

Marvin Bittel

This is the second time we have bought a vehicle from Long MacArthur. Both times the people are fantastic, the facility is spotless and you are treated as a personal friend. That said, this last time we purchased dealer add on DVD players. We have been waiting a week for our vehicle. The salesman is keeping us informed but they cannot get the DVD players in. However, the friendly way we are treated will not hinder us from purchasing from them again. The delay in receiving our vehicle is the only reason for four stars instead of five