We have the information of real people who are purchasing the products and services of Hatchett Hyundai West (Rent Cars) in the area close to the state of Kansas.
To this day this firm receives a score of 4.7 out of 5 and that score has been based on 429 reviews.
You may have noticed that it reaches an feddbacks average is virtually the top, and it is founded on a very large number of scores, so we can think that the score is very faithful. If there are many people who bothered to give their review when they are pleased with the business, it works.
As you know, we don't usually bother to put opinions when they are correct and we usually do it only if we have had a problem or issue...
This Rent Cars is included in the category of Hyundai dealer.
Bill Stout made it SO easy to purchase a car! He took time to understand what was important to me and found the perfect car. He didn’t try to sell me something I didn’t want! I am very happy with my car and tell all my friends to go and see him! #BillStoutSellsCars
I wanted to give the used car sales team one star but Jason Grady and Kurt Bull saved the day with their professionalism. Jason and Kurt made my experience great and unforgettable. I would definitely recommend buying a new or used car from the west Hatchett team. Just look for Jason and you will be happy!
I recently purchased a used vehicle from Nick Olson at Hatchett Hyundai! It was the best car buying experience I could ask for. As a person looking to repair my credit the treated me with the dignity of anyone that would walk through the door. I am very satisfied with the vehicle as well. It was a fast and friendly process and I would send my granny to them they're so sweet!
I have had a great experience every time I've taken my car in for service. They are professional and do quality work.
Gives good service. They aim to please.
Love our “brand new to us” Sonata. Great car buying experience with Jason. They offered a nice deal on oil changes and car washes with the purchase. Their prices were competitive or better than other dealers online, including one that advertises “no haggle prices.” Would definitely recommend Hatchett Hyundai West to others looking for a great deal on a previously owned Hyundai.
A salesman who likes to feed you a line of bull to close a deal. Don't recommend.
Had a great experience working with Matt Watson, Kurt Bull and Eric Smith. I had a trade in that other dealerships didn’t really want to touch at all, but Hatchett took care of me and got me into something more reliable and worth it. I would definitely recommend Hatchett Hyundai West. Matt was very knowledgeable over the vehicles specs and was open and honest about my options. He didn’t seem like a salesmen at all. Kurt was able to explain financing and the ins and outs of it to me and gave me pointers on my credit, my loan, and the products. Eric was the sales manager and kept in contact with me through the entire process. I have been to dealerships that seemed like they cared more about profit than the customers, but at this dealer, it seemed to be just the opposite and really cared about my needs.
Professional. Prompt. Customer Centric. Eric, Billy and the entire team always go above and beyond to ensure customers are taken care of!
Went to look at new cars. Appointment with Bill Stout went great!! He had me in and out in a new car in time to watch the Vols game. They lost but I was a winner at Hyundai West! Thanks Bill Stout!! #BillStoutSellsCars!
Repaired our auto. Did a good job.
Great experience once again with Hatchett West. Chris, Matt and Kurk were all awesome, informative and very helpful to me. Love going here for a vehicle!
Best car dealership in town! They are honest, decent and upstanding people! Eric sold me my car 6 years ago and has sold vehicles to people I know. They have kept business coming back to him. Hatchett Hyundai West also handles oil changes of people who arent Hyundai. Only place in town I trust with my vehicle or highly recommend.
No better service anywhere. Nate took great care. Best team assembled anywhere.
My husband and I went to Hatchett West for the first time last week and had the best dealership experience we’ve ever had! Matt Watson was great to work with and went through all of the functions of the vehicle thoroughly so you understand everything! We never felt pressure to buy anything or add any other additional product if we didn’t want to. Very helpful and I will be sending everyone to Matt for sure!
Just bought my second Hyundai from Hatchett. Great dealership and Matt Watson is the best salesman I have ever dealt with in my 53 years. I highly recommend Hatchett Hyundai West. Go see Matt today and you won’t be disappointed.
Very good service and cars
Just purchased 2018 Sonata with the help of Matt Watson. Matt went out of his way to be very helpful in the process. He did not use high pressure trying to sell the car and was very knowledgeable about the car. We had a great time getting to know each other.
I had questions about my bill and they were very helpful and didn't loose patience with me.
Excellent service in the service department.
This facility is always so friendly and take the time to explain any repairs or services!
One of the best, if not the best, car buying experiences I've had. Will certainly do business again.
Great place . Great experience took great care of my needs. Great prices great people
They always go above and beyond when my car goes in for recall. Accommodating staff is crucial in customer satisfaction. They've always shined through in accommodating my needs.
The staff at Hatchett Hyundai West are friendly and courteous. The service is quick, and my 2018 Tucson is wonderful! We will continue to buy from Hatchett, and get our service done there, as well.
Took my car in today to get an oil change. Got a coupon via email for a oil change and estimate on trade in value. First they lost my coupon then would not honor it. This was for another car than the new one I bought from them in December 2018. I spent $27000 with these folks in December then they send me a coupon that after making an appointment they then lose and will not honor. These folks are not much in the way of customer service. $10 off the price of an oil change and they will not honor it. I will never purchase another vehicle from then and would recommend you not purchase one either. It cost me more than $10 of my time to just jack with these people. This is the second time this kind of thing has happened to me. Very shady folks here. Stay away. I am locked in because of my vehicle purchase but don't let that happen to you. DO NOT BUY OR SERVICE HERE!!!!
Amazing service and works with you to give you the best deals on trade-ins and pricing on used cars. I love my Hyundai. Ask for Vaughn or Eric and tell them i sent you.
I ve been taking my car here for over five years and I be never had a bad experience.
Went in for simple oil change, but they checked all recalls and it over two hours.
Although my favorite salesman wasn't there I was taken care of and treated with kindness.
Environment is comfortable enough and the people are nice enough but there long wait times for the most basic of services has never quite made sense to me.
All involved in assisting me with a new car purchase were very professional & pleasant with their assistance. John Olson & Curt were very helpful.
Hatchett Hyundai West puts customer satisfaction first. This goes from scheduling service, performing service and explaining what has been done and through to the cashier. Excellent all around. Wouldn't buy or have a car worked on anywhere else.
I recently purchased a new Hyundai Kona from this dealership. The sales person Rafael Mancera made me feel comfortable and was not your typical pushy sales person. He made the whole process so simple. A pleasant experience. I highly recommend this dealership to anyone looking for a new or used car. Go see Rafael soon & tell him Toni sent ya
I've never had a bad experience at this place. Car repairs are honest fast and fairly reasonable. We knew what needed replaced and they came back with the correct diagnosis. Car buying has been excellent as well. I always recommend friends and family to buy from here! They take good care of you! Don't ever change. Customer satisfaction is what they aim for and that's what we always receive!!! We've been devoted customers for the past 5 years or so and couldn't be happier.
I'll buy from them. Excellent service.
First time visiting this location. Nate our service agent, on the service isle, was super friendly and helpful. He listened, was attentive. Gave us a cost saving alternative. We had coffee and water while we waited on a very comfortable couch. He even went the extra mile to try and diagnose a possible tire pressure sensor issue.
Fantastic experience and will continue to buy here when looking for my next car. a Tyler, Eric, Matt and Kurt were all a great group to work with throughout our day buying our new Tucson. Thanks so much!
I bought a used car here for my son and was extremely happy with the entire process. No pressure, no hassle, just a great way to buy a car.
I bought my car here 2 years ago and have continued to use them for service based on my warranty. I have not been disappointed and the staff is amazing (Mike & Mark in service, Bill stout in sales). I will continue to do my business here because they treat me like a person and try to look out for my best interest.
I always receive amazing service from here. Eric Smith is a great salesman who truly cares about his customers. The service department is exceptionally great! I have had a few recalls on my sonata and they always get me in quickly and fix what I need. Jason "Snoop" is by far the best out of the technicians. He has helped me out and gotten me good deals multiple times. The service I receive at this facility is always top notch. I couldn't ask for a better place to have purchased a vehicle.
After a honda fiasco Hatched had answers for our questions no hiden unrefundable down pay ment at Hatchet we found Honest people we stay under our budget thanxs Greg you are aweasome
Great place to do business and buy a car. Very friendly, outgoing and willing to walk the extra mile to give good customer service. Bill Stout and Curt Bull exceeded our expectations.
Super, Mark is best service manager ever.
My wife and I bought my car there back on 2/1/19. The staff was very friendly and professional. I worked with Matt Burr and he did a phenomenal job helping us find the car for us. He was very patient as I ask a lot of questions and he made sure those questions were answered. I never felt pressured to buy from Matt or the staff. They went out of their way to make our experience a great one. Both Matt and the Finance Director, Kurt made it fun to shop for a car. The Service Department is always quick and does a fantastic job as well. Thanks for everything.
We leased a new Hyundai Elantra and it was actually a great experience at this dealership. Why? Simple, John Olson made us feel welcome like family rather than feeling like we were in a tank surrounded by car selling sharks! He was knowledgeable, friendly, focused on us and made sure we got the deal we were wanting. Not only did we get an amazing car, we made new friends at Hatchettt Hyundai West as well.
Great service and the coffee is really good!
I bought my new 2015 Hyundai Sonata here in June 2015 and have had all of my service done at this dealership. I've always been pleased with the service I receive, from the purchase and finance of my vehicle through every service visit. Bill Stout, my salesman, has become a friend and I enjoy visiting with him when my car is being serviced. Michael McComas in service is always friendly and helpful, and I know my car will be taken care of quickly and efficiently. I recommend not only Hyundai vehicles, but Hatchett Hyundai West for sales and service to all of my friends and family. Thank you, Mike for always taking care of me and my car. I look forward to seeing you again soon!
Went in to Hatchery Hyundai with my friend Ken he said this is a Great place to buy a car especially the salesman Bill Stout. Met Bill Stout and what a pleasant salesman. It was nice to go to a dealership where all the salesmen don't stand out front in a line and when you park your car they all run as fast as they can to beat each other to sell you a car. Bill Stout was in his office and gladly greeted us and remembered my friend Ken. I told Bill what I was looking for and he said I got just the car. We took it out on test drive and for once I did not feel pressured and nervous on the test drive. Bill Stout was a good oh boy and down to earth and not a bull.....er, trying to sell the car right away. After we got back he showed me a another car and that was the one I bought a 2018 Hyundai Sonata
I absolutely recommend Hatchett Hyundai to anyone searching for a new/pre-owned vehicle. Their service department is amazing. The sales staff is very knowledgable & friendly. Plus, no one can beat Hatchett's Lifetime warranty on pre-owned vehicles.
Besides great & friendly service, I appreciate the punch card. This oil change was free! Hyundai West takes good care of our car, keeping an eye on recalls & other issues that come up.
Great service department!!
I have never owned a new car. I have always bought used cars. When I first started talking to Jason I was under the impression we were going to be looking at used cars. With his and Kurt's help I am in my first ever new car and I love it.
Eric Smith is awesome! I highly recommend him as your salesman, he's polite and professional and there's no pressure at all. All of the other salesman seem to be the same, but it was Eric that I personally received service from. They worked hard getting me into my upgrade, I'm very satisfied. This is my new baby!!!!!
Completely impressed with the customer service from the Hyundai West store! From beginning to end I never felt like just a another customer. I wouldn’t have gone with any other dealership thanks to Eric and Raf!
Oil change was quick...even for a late Friday afternoon. Thx!
A great place for sales and service
Great people, great service and best of all, great car!!
This was my first experience with Hatchett Hyundai West. There sales & finance people were easy to talk to & there was never any pressure to make a purchase. When I did make the purchase, they took the extra time to show me where & how to get my vehicle serviced along with explaining every step of the finance process. I have nothing but good things to say about this dealership!
The car buying experience here was pretty good. However, to keep my warranty valid, I have to go to their service center for oil changes. Their hours aren't great and you have to make an appointment. Even with the appointment it takes at least 45 minutes and up to 2 hours for my basic oil change. This place sucks.
Can't say enough about Bill Stout. Bill Stout is a nice guy, #BillStoutSellsCars works with you finding the car just for you. There is no one like Bill Stout.
Joe Reece, is a sold salesman!! He doesn’t try to make a quick sale or put you in just any vehicle. He’s a QUALITY QUALITY salesman!! Definitely a GREAT ASSET to the company!! Ask for Joe when you go!!
John O is the best to talk to about cars he never pressures me and is always awesome to talk to he is more than a sales man he is someone I consider a friend
This is my 4th or 5th car I or my family has bought from Bill Stout and it's always great doing business with him. He goes above and beyond to make sure that his customers are always very satisfied when they leave. #BillStoutSellsCars
The best car buying experience I’ve ever had. Fantastic Salesman. Bill Stout has a unique way of creating a car purchase experience that makes you comfortable thru the complete process. The dealership goes out of their way to make you feel welcome like you’re family. The after sales maintenance experience is no different. Highly recommend Hatchett Hyundai and Bill Stout.
If there were more stars to award, I'd give them. This was without a doubt the most positive car buying experience I've ever had. From putting together no less than 7 different financing/lease options, to staying for over 2 hours after closing time to ensure we were taken care of, every step in the process was without the BS I've gotten from car salesmen in the past. John Olson was our salesman, and he is incredible. Just a few minutes after our initial conversion, he emailed me a video he had takenf the car e were looking at. Knowing we live about an hour from the dealership, he had all the cars we showed interest in ready to be driven as soon as we got there. Kurt took care of our financing, and he provides a level of service that is rarely found in the business. Very straightforward, no nonsense, yet very easy to talk with. I know I said it once, but it bears saying again. This was the most positive buying experience I've ever had. I cannot strongly enough recommend that, if you're in the market for a Hyundai, you stop in at the west Wichita location and ask for John.
this was our 2nd new car from hyundai this experience was even better than the 1st. everyone was so friendly bill stout was great he had tons of knowledge about vehicles answered all of r questions immediately didnt feel pressured at all. they r all professional there will definitely be buying another car from them in the future my wife bought a new 2018 santa fe sport and we love the car thanks for everything hatchett Hyundai and big thanks to bill #billstoutsellscars
Had a great experience. Jimmy Lynn was excellent. Kurt Bull was also very good. I would recommend this dealership to family and friends or anyone who wants a great deal.
If you are looking for a new vehicle, stop in and see Heather Cusick! She is a wonderful person not pushy but listen to you and can fix you right up. I purchased the 2019 Hyundai Kona and I just love it. It has all the whistle and bells and it truly amazing. Now, I also got the membership package that alone is incredible. They treat you with the most up respect here! Amazing service !!! Love it that all I can say. Check them out, you won’t be sorry. The service here they treat you like royalty. They called me family!
The Best, all wrapped into one, Finance, Sales, Jason and, Sales Manager go above and beyond and bend to make sure a deal is Right!
We bought our last Hyundai here from John Olson and we bought our 2018 Hyundai Santa Fe 2.0 ultimate from John. We are very happy with both our suv and the people at Hatchett Hyundai west. John makes you feel like family. Kurt does the financing for us. He puts you at ease and is quite funny. All the others are welcoming also. You will Love your Hyundai, and you will keep coming back for the car the people the service area. We also enjoy the new warranties. Go see John and ask him about the great extras.
Always great service. I'm a repeat customer and always have my car serviced here.
Heather Cusnick is enthusiastic and works hard for you!
Eric Smith was top notch and patient with me while I debated between the Santa Fe Sport and the Tuscon models! This was a low pressure sales experience and yet Eric and the entire staff was extremely knowledgeable and helpful. I love my new car!!
Above and beyond service! They rotated my tires, repaired my flat, vaccumed my interior and washed my truck after my oil change at no extra cost. Get the punch card and receive the fifth oil change for free!
Matt was a great salesman to work with. I definitely recommend him!
Very helpful and kind. Got good service. I feel like they are an honest dealership.
John is a delight to work with. Answers all your questions, goes over all details, listens to what you want. - and all without being pushy. If only all customer service folks could take a lesson from him!!!
John was super!!! Everyone who helped me did an excellent job. Keep up the good work!!! I recommend Hatchett Hyundai all the way.
Wonderful experience. Tyler Wright was our sales associate and he was wonderful. I asked him to gives us a ride in the new Hyundai Palisades. I wanted to see how the ride was in the front and back seats. Awesome rides. I give him at least 20 Stars
Jason was a great salesman! He was very polite, patient and was not pushy. Billy was as welll. I would highly recommend this dealership to anyone wanting to buy a vehicle.
Good car buying experience with Bill Stout! Really loving my Kona!
Excellent service friendly staff. Always enjoy chatting with John Olsen!
Jason was so nice and helpful. I felt like he was actually trying to get us in a safer and more reliable car instead of just wanting to make a sale. He made sure every car we looked at had backseat heat and air, and our daughter really seemed to enjoy his company. Thank you Jason Grady for a wonderful experience.
Everyone was extremely helpful and friendly. The detailed explanation of what was wrong and how it was taken care of was greatly appreciated. Thanks Mark!
Bought a 2019 sonata sport from them. They were never pushy, extremely knowledgeable staff and laid back environment. Matt was my salesman and he really gave me all the information I could hope for and never pushed me into anything, he was fantastic.
The best customer service experience - friendly and accomodating for the customer!
We had an AWESOME experience searching for my husband a new vehicle. Jimmy was super helpful and not pushy at all. We joked and had a great time even while processing the paperwork. Kurt in the office was wonderful as well. We felt at ease every step of the way. 100% recommend them if you're in the market for new or pre-owned! Thanks again guys!
I love my new car and i absolutely loved the people the staff here. All my future cars will come from here, really.
Service personnel were courteous, attentive and helpful. Can't ask for more than that.
Usually get good service. Over charged. But a nice clean facility.
We are always treated in a courteous manner, work is started promptly and performed accurately.
Hey Bill, You are right! We really like the Sante Fe Sel Plus. It is quiet, rides great, loaded with safety features just like #BillStoutSellsCars said. It practically drives itself although I was warned to keep my hands on the steering wheel. I have been studying up on the safety features and trying to get them all figured out. #BillStoutSellsCars did a great job of explaining the vehicle. Next time we are looking for a vehicle, we will call on Bill Stout!
Was directed to whom I spoke with as soon as I pulled up, which was nice from the usual run around. Was able to communicate well with sales team and gave me all the answers I wanted. Waited a bit more than I wanted to get things finished, but was extremely friendly and informative on my loan and how the system works. All around I was very pleased with my experience.
Bill Stout was extremely courteous, knowledgeable, and helpful. We felt no pressure to buy something we didn't want. I would recommend Bill Stout to anyone who is interested in buying or leasing a car. Thank you Bill Stout!
Matt Watson was totally helpful and friendly. He was not the somewhat obnoxious image that many in sales with dealerships traditionally hold. Thank you, Matt.
Very professional Went for oil change and they notified me of 2 recalls. In 1 1/2 hours all done and ready to go following also vacuuming front and car wash. Then went to collision dept and they buffed and painted a couple of little scratches for me right then and there. Professional but also very kind and friendly!!!! Cost was very reasonable too. Will always go there from here on out. Thanks to the guys and gals working there!!!
Always a friendly atmosphere and good service with customer in mind
Great service , I had requested an oil change and coolant flush because I knew by the mileage it was due. Mark, took the time to double check and realized that my wife had the coolant flush done at our last service prior to a long trip. He stop the shop before they started and removed it from the service ticket and took the time to come into the waiting room and let me know. Good job Mark.
Fast and Friendly Service
Excellent as always!
The whole team made the buying process a pleasant and relaxed experience! Everyone was professional and courteous. This is our third Hyundai from the dealership in the last 11 years and each time they really treat us like family!
Staff was nice. It was maintenance time for my vehicle and the wait wasn't long at all.
#Billstoutsellscars was a pleasure to deal with. Very helpful and extremely easy to work with. Highly recommend giving #Billstoutsellscars a visit for your next vehicle purchase, you will not regret it!!!
We were on our way to the airport when I decided to call the dealership. I spoke with Matt Watson. Matt was very helpful and professional. We did most of the deal over the phone. They did not have the car that I wanted but was able to bring it from their other lot. When we arrived at the dealership, my husband only had 15 minutes before I had to get him to the airport. In that 15 minutes we were able to close the deal. I was more than pleased with my interactions with all the employees!
This is the best place that I've ever done car deals with!
I had a great experience working with Bill Stout. He was such a pleasure to work with and most helpful. I recommend that you ask for Bill Stout at HATCHETT WEST when looking to purchase a vehicle.
Mike is awesome and all the staff are friendly and helpful. They aren't the usual "pushing for a sale" kind of staff you see at other dealerships.
Heather cusick was a wonderful sales person. She didn't apply any pressure.in fact all that I came in touch with during this purchase were great. I am so pleased with the process.Thanks Heather . You have a wonderful personality and i would highly recommend you to any if my friends.
I'd give them a A+! We've now bought 4 vehicles from them as we've always been treated very well. Our saleman, Jimmy, was wonderful and would highly recommend Jimmy to family and friends.
They are always ready to help. Thank you again.
I don't believe I have reviewed this place yet, but now I know why. I wasn't meant to review it until now. I bought a brand new 2018 model car from a different dealership, and my wife bought her brand new 2018 Sonata from here at Hatchett Hyundai West. My car had a problem arise and my dealership gave me the runaround before finally bringing my car in for a real inspection. Now my car is in for warranty repair but they did not offer me a loaner so I could go to work until it was too late to actually get one. Thankfully, Heather at Hatchett Hyundai came to the rescue and actually gave me a loaner while the car I didn't even purchase from her is in for repairs. Due to this, Hatchett Hyundai and Heather have both earned any possible future business with my wife and I when it is time to upgrade again. In addition, I will always advise my friends and family to visit these wonderful individuals.
My wife and I always get our cars serviced here. Everyone does a great job.
EXPENSIVE! ! .... They wanted to charge me over $250.00 for something I could get on ebay for $30.00. And that's Not including the installation. Not much of a friendly dealership if they won't work with you price wise.
Helpful and reasonable. Listen to what we were looking for and filled that requirement.
What a great place to deal with! Got a great deal and treated very well! Thanks Craig, Billy, and Spenser! Would reccomend to anyone!!
I reached out to Bill Stout to begin my vehicle search over the phone. He took the time to thoroughly listen to my wants and made very helpful suggestions to accomodate my budget and get the most out of my vehicle shopping checklist. When we made the trip to the Wichita dealership Bill Stout was organized and prepared for our visit from out of town. He got us into a vehicle quickly to test drive and we never felt pressured to "close the sale". Although, we ultimately didn't make our purchase from Bill, we will make our first call to him for our next vehicle. We highly recommend Bill Stout to anyone looking for a quality, friendly and helpful salesman!
First car purchase ever on my own and they made the process SUPER easy! Got amazing prices and even still after 3-4 months they check up on me and my car at least two times a month.
We just bought a Tucson from Nick Olson and Eric Smith. My wife absolutely adores it and we will DEFINITELY be back! They know what customer service is, and most importantly THEY DONT PLAY GAMES! Thank you Nick and Eric you guys are the best!!!
My salesman was excellent. Experience was wonderful. Will buy another call from them when ready to replace this one
Jimmy Lynn and the whole staff were and are polite, calm, and just plain nice. I, We actually enjoyed buying our car.
Friendly and very efficient!
We have bought 3 vehicles from this place and Salesman John Olsen, Manager Mark and Finance Kurt are amazing and we will return again. Treated like family and it was a fast sale. Wife is very happy
Terrible service. Took my wife's car in because the car was acting up. Figured it was something to do with the transmission. Mechanic took it for a test drive, came back and said, "Yep transmission is going out. That'll be $2900." We were a little shocked. My wife started an out of town job and needed a car to drive. Hyundai actually offered her a rental. We took it. Within those two days of having the rental we decided to check the transmission fluid level. It was low. We filled it up and car hasn't been an issue since then. We return the rental car, rental place tells us Hyundai payed for the rental. We were happy campers. Then MARK from Hyundai called us asking for payment. I tell them how we checked the fluid and it was an easy fix and that I was surprised their "mechanic" missed such an easy check. MARK seemed shocked, but still requested payment. INCREDIBLY disappointed in their service. They have been an absolute nightmare. This all wouldn't have been a problem if their "mechanic" would have checked or even if MARK said, "Hey you know what, I'm sorry to hear that, you're right consider the rental charge taken care of." TERRIBLE SERVICE.
Craig Keith has gave me the experience that I have never had before and I will continue to recommend him and Hatchett Hyundai. You guys are the best and you feel are number one
As always, a great experience! Just bought a new car there on Monday and it was fairly painless (when buying any kind of big ticket item, that's HIGH PRAISE from me!). Thanks to Matt for all of his help!
Always prompt, friendly service. Purchased 3 cars from this location and service has always been great from purchase to maintenance!
Wish I could’ve given a 5 star review but unfortunately I am going on month 4 without my GAP refund being done and I still haven’t received my check. The service and sales department have been awesome but the finance manager Kurt or Kirk is useless. Office mailbox is full and tells you to call his cellphone or text him but he doesn’t respond back to you. Billy in the finance department is useless as well. Filled the paper out and not only was he rude to me but blamed the girls in the refund department for failing to get the job done. Said he would follow up with me and now I’m playing a hunt down game to get some resolution. Buy from them and hopefully you won’t refinance your car because you’ll get ignored from the finance department. Apparently doing their job is difficult. Sour taste in my mouth and I will never refer this company to anyone!
I normally don’t like the car buying experience, but John Olson made all the difference at Hatchett. He was amazing and made you feel at ease. It took a couple weeks, but John was patient with us and worked with our schedule. We were thinking about a new Tucson, but then my wife fell in love with a slightly used Tucson limited. John was busy and had Nick Olson (his son, who was just as amazing as well!) help us with the test drive and we bought it right after we got back. Nick helped us through the purchase process and hooked us up with Kurt Bull the finance guy (fun guy to deal with and his from New Zealand to boot!). So if you are like me and have not had good experience at buying a car, head to Hatchett and look for the Olson Team, can’t go wrong with either one of them! Will be back in future for my next car! :o)
Excellent service department. Always courteous and informative.
The car I wanted showed available on the West side website, which is where I am. We get there and it's not it was sold two days before we got there so the other one I looked at, cuz always have a plan b, also showed that location. The second was actually at the East side, they wanted me to test drive one that was 'just like it' but that's not the one I wanted to buy! So rather than lose my business he drove me over to the East side and I test drive it back. Took 4 more hours to get everything done. I didn't get a 30/60 day tag I got my original tags, just weird process. I still had to go back and get the second set of keys cuz they were at the East side location. Long drawn out car buying, website is not user friendly cuz the got even thought he had both my cars there. Car is excellent and people were professional. I wanted to give 3.5 stars
Friendly, helpful service staff.
Matt is the least pushy salesman I've ever spoken to. He makes you feel at home and truly like the choice is 100% yours. The entire atmosphere is great and laid back. I didn't speak to anyone who was in any way pushing or trying to hard. Out of all the dealerships I went to this one not only made me feel like I'd be taken care of but also like it was 100% me running the show and if I wanted to leave I could and if I wanted to stay and buy they'd do everything in their power to make the vehicle affordable for me. Even the finance manager was wonderful and not pushy or rigid. It was like talking to friends or acquaintances that just wanted to show you their cool cars and tell you all about them and if you wanted to take one home they'd see what they could do. Definitely would recommend them to anyone looking for a vehicle.
I HIGHLY recommend buying your next car here! My credit isn't very good but they worked with me and contacted credit unions on my behalf and they were able to get me into a car with the payments we can afford! Nowhere else in town has been able to do that! They offer free car washes, inexpensive oil changes. You name it. Plus I LOVE my new car! I've never owned such a nice car! Matthew Burr is the salesman we worked with, he was polite, and went above and beyond. Prior to this we've had nothing but horrible experiences with car lots so we were anxious that we'd get the same run around, keep you there for hours and come back and say our monthly payment would be hundreds above what we needed. But Hatchett matched our monthly payment we needed! I could go on and on. Just go there and see for yourself =)
Best car dealership in Wichita! My wife and I have bought and/or leased 6 cars from Hatchett Hyundai West over the past 10 years. I will NEVER go to another dealership… period. Bill Stout and Kurt Bull deal with me honestly and fairly. I have never felt taken advantage of, and am always treated with respect. On top of all that, I've never spent more than a few hours start to finish when buying a car here. Our last visit – from the time we pulled in, test drove 2 cars, looked at financing options, and drove off in a new car – only took about 3 hours. And that was on a busy Saturday! It may sound crazy, but I actually look forward to renewing my lease. Bill Stout and the entire team and Hatchett Hyundai West are fun to work with. We laugh, joke, and I know that if I have any questions or concerns, they'll answer me honestly.
My Tucson had an oil pan recall. Shawnda called and scheduled the appt. at a good time for me. Britany checked me in and I waited for the service to be complete. I was told it would be about 1-1/2 hrs. and it was like clock work. I love the service and care I get at this dealership.
Great as always! Matt needs a raise!
Jimmy & Billy went above & beyond to make my experience a great one! I highly recommend Hatchett Hyundai to anyone looking for a vehicle!
Bought my first Hyundai last summer. Hatchett was super easy with the car buying process which was not the case at the last dealership I used. I have been impressed with their overall customer service with service and car washes since I've had my car!!
We’ve had continued, consistent and reliable service on our Sonata that we had bought elsewhere. Recently they were offering great incentives/rebates on the 2017 so there was no question about buying our new Sonata from them. We bought with Heather which was a great & easy transaction. We love our new 2017 Sonata! Very professional business, yet very personable and makes us feel special everytime we are in for service or a car wash.
These people have great service and helps you with your vehicle needs at any time. I highly recommend anybody looking to finance or buy a vehicle to come to Hyundai west. They will provide you with great customer service with a high grade knowledge to get you into a vehicle that they feel would be great for you and your family and needs. They keep their word about not resting until you are satisfied with your purchase. They work with you and what you have for a budget for a vehicle that you need. They are really nice people with great service and comes highly recommended. They know what they're doing as far as making a customer happy and want to keep coming back. Anybody looking for a used or pre owned car and want good service? Come to Hyundai West. Anybody wanting a brand new Hyundai car? Come to this Hyundai Hatchett location. They are really good people and they will take care of you.
Just an awesome place to buy a car. Jason Grady is an amazing sales person. They were so good to me, I bought 2 cars in two days.
Absolutely fantastic experience! My salesman, Matt, was over the top polite and helpful. I feel the whole team works together to create a fair deal for both customer and business. Looking forward to owning my new car, and will definitely recommend to others!
Excellent service. Everyone was wonderful. Craig took very good care of us and answered all of our questions. I love the used car warranty and the peace of mind. My new to me car is fantastic.
The sales representative and finance professionals were extremely genuine and helpful!! Hatchett Hyundai West has a very friendly staff that actually cares about their customers. Would 100% recommend doing business with them!
I went in to have my Sonata serviced, and was looking at used cars. Jason Grady came out to help me, and though I thought a loan was not possible, he and the managers came through for me and I have a beautiful Santa Fe! Thanks Jason!
Just bought our 4th vehicle from Hyundai.They are the best honest dealership ever. Kudos to Dan for all his helpfulness .
Just had my
Very Courteous & Professional Service.
My husband and I were returning to Nebraska from a trip to Austin when our car died on Interstate 35. I called Hatchett Dealership to explain our problem and to let them know that our Hyundai would be coming in for repair. Jason was very considerate and said they would be watching for us. It was 2 hours from the time Jason checked us in to when he sent us on our way. Our time spent in the customer waiting area was very comfortable. The cost was quite reasonable and will be covered under warranty by our dealership in our home city We are extremely pleased with our experience with Jason, his mechanic, and the Hatchett Hyundai Dealership.
Mark did an excellent job of getting my car serviced quickly. He located a problem with my car that I didn't know I had, and he explained it well, along with the obvious evidence. Repairs were made, and I am very happy with the outcome.
Matt Watson is one of the best out there! He is kind and knowledgeable not pushy at all! I have worked with him twice now and recommend him to anyone looking for a vehicle!
Great podcast Bill! You are such a great, thoughtful and intuitive guy who really gets how to treat your customers. Thanks for sharing your thoughts, I appreciate you. Keep up the good work!
Since moving to Wichita I have used them for my car's servicing. Today my daughter bought her first car. The staff here were helpful, genuine and amazingly kind. No pressure or overselling. They listened to what her needs were and matched her with a great car at a reasonable price. A very pleasant experience.
Hatchett Hyundai did a great job servicing my vehicle. They even helped me solve the issues I was having with my Android Auto.
Friendly service agents, thorough, got my regular maintenance done quickly and returned a clean car to me