Reviews of Billion Auto - Kia in Sioux City (Rent Cars)

3701 Singing Hills Blvd, Sioux City, IA 51106, United States Located in: Billion Auto.Com

Average Rating:

DESCRIPTION

We offer you all the reviews of real people like you who consumed the services of Billion Auto - Kia in Sioux City (Rent Cars) around Iowa area.

At this moment this business gets a rating of 3.5 stars over 5 and the score is based on 127 reviews.

You may have noticed that the average of ratings that it reaches is very good, and it is founded on a high number of reviews, so we can say that the rating is quite credible. If people have bothered to leave their opinion when they've done well with the service, is that it works.

You know that we don't usually stop to give reviews when they are good and we usually do it only if we have had a problem or issue...

This Rent Cars corresponds to the category of Car dealer.

Where is Billion Auto - Kia in Sioux City?

REVIEWS OF Billion Auto - Kia in Sioux City IN Iowa

Hubert Kulvik

xuan M

Pushy salesman

Heather Kleinberg

Carlos Gonzalez

REBECCA WOLF

Went to Billion looking to trade in my super clean 2009 Chevrolet pickup on a new Kia........Was told by one of the salesmen to sell my pickup on Craigslist and then come back and buy a vehicle. I went to a different sales man what I wanted and how much I wanted to kick in cash wise. Said it could be new or used, just had to fit my criteria. He tried to work to get me a new one and when he had to keep running back to the manager, I gave up. He tried to get me to sign something that said if I can get it for this amount, I will buy it today. I said no, he went back to the manager, came back and said then this is the amount. Because if you leave here I will never see you again..........ok, well I guess my word means nothing! I finally gave up because they were playing childish games with me and I don't do that when purchasing a car. I tell you straight up what I have, what I want for trade and how much cash I have to boot and it is your job to find me a vehicle that fits what I want that, not $5000 more or $3000 more. I am straight forward and I expect people I am dealing with to be also. I got up and walked out and funny how before I was even out of the parking lot I got a call from the sales man and the price had dropped $2000. GAMES GAMES GAMES........might work on some people, but not this ole Gal!! I purchased from Woodhouse....they were straight forward, found me a car that worked perfect for what I was looking for and was right smack dab on my price point. So you see Billion, it can be done. Oh and I purchased my 2013 Chevrolet pickup from you, and that will be the LAST vehicle I buy from a Billion Dealership.........we are Woodhouse customers from here on out!!!

Kayla Sleezer

Stan Kern

Aaron Becker was my sales man. Anyone who wants to buy there first or second car he is the go_to guy. When I got out of my car he was polite and stayed on task. He had answered every question I had asked. All the different types of cars we were looking at he didn't push any model or price it was all about listening and telling me the different options each had to offer. Thanks again Aaron!

Adam Gray

Kevin Wolff

Helpful staff.

Peter Thompson

Worst car experience ever and didn't even make it in the door. Hope others have better luck.

Kathy Norris

Yesterday we bought our 4th Kia Optima from Billion Kia Sioux City. Thank you Nate (salesman), Travis (sales manager), Pete (finance) and Justin (GM) As always it is great doing business with you. See you in the future for our 8th car purchase from Billion!!

Scott Copple

Jerod Haaven

Jon Blanton

Extremely unhappy with my experience buying a car. It's been 2 months and I STILL do NOT have my registration to my vehicle. Called after a couple weeks, stated they were waiting on the Sioux Falls store.. Then 45 days after, "We will have it tomorrow" Here I am still waiting. I swear on my life to never let anyone in my family purchase a car here after this.. I'm petty like that. The very least they could do is communicate with their customers because I understand stuff happens but dont lie about it.. Car is great, sale experience was kind of shady but I came to a agreement I could live with but this is just killing the whole deal for me. Completely unprofessional and this is coming from someone who has put time in at a dealership so the process isn't new to me.

Chris Denny

Great customer service

David Greenstreet

Good place to buy a car.

Josie Casper

Bad customer service and pushy salesman that was unprofessional. This salesman flaunted his longetivity with this company after initially falsifying his employment application. This company values numbers versus integrity. I emailed corporate and of course no response. Why would I purchase a vehicle from a company that doesn't live up to their so called, "Values!" Instantly walked away from purchasing a 2018 Kia Sorento. Never going back!

Ashley Karrer

We bought a vehicle at Billions mall sale. Our salesmen was awesome and I would buy another vehicle from Victor as long as he doesn't work for billion. I had vehicle for a day took it back to them to finish detailing and the detailer blew clear coat off my driver door with a power washer. Billion took responsibility and had it taken to a body shop and gave us a loaner. I was lied to about which body shop it was going to. After a few days of hearing nothing I called the shop I was told it was at and they didn't have it. It took billion almost a whole day to find where they had sent my truck. Well after a week I finally get my tahoe back. The color doesn't match there is fish eyes in the paint because it was cleaned right after sanding. When I voiced my complaint about it I was basically told I'm too nit picky. This is the first new car I have ever purchased I think I have a right to show some pride in my first big purchase with a vehicle. Well once we came to no solution on my paint on my door we had a tire looked at that they said has a small hole in it and wanted 50$ to patch the hole!! They just had my vehicle for a week I haven't gotten to drive it but maybe 2 days since I purchased on the 1st of the month and they want me to pay for it, I don't think so. To top all of this off the first time I ever set foot on their lot I was looking at a truck with my fiance a salesmen came over and stated that we had found his truck and there were some nice vans and cars for me to look at. Like because I'm a woman I couldn't drive a truck I was so mad I got in my vehicle and left without saying another word. I should have known then. I will NEVER go through billion again to purchase a vehicle and I will make sure my friends and family know this experience. Super disappointed that they have such great sales people who work for such a horrible company.

Andres Ortiz

I had the pleasure of working with Brandon C., my first car dealership and by far the best experience I've ever received in retail anywhere. Brandon worked hard to get me the car I wanted and his boss Jason took the steps with me to make sure everything was perfect. Will definitely continue doing business this dealership as long as they have people like Brandon and Jason

Fancy Calf

I have not purchased a vehicle at this establishment.

Randy Bochmann

Jessica Strickler

Bryan Seward

Lisa Wise

Had my car serviced. Great staff and out in no time

Brant Moen

I take back everything I ever said decent about the Sioux city store. They will scam you, sell you warranties, and when it comes down to using those warranties, they will not call you back. Had to deal with the Sioux falls location to get any service. Never do business with them again.

Cory Harder

Ryan Behr

Becky Walker

LISA FOREMAN

The guy I dealt with at the service counter, was amazing an very helpful. He did all he could to help where the lady I spoke to on the phone messed up. When I called to bring my car in for recall repairs, they promised me a ride home, since it was going to take a full day. I was to drop the car off on a sat morning. Come to find out, no one there to give rides on Saturdays, an no courtesy car to drive. Plus no one that does recall work, works on Saturdays. So I had to bring my car in Monday after work...then they had a courtesy car to drive for me. I was to come back tues after work for my car, i did..but my car wasnt done. Understandable, but was my 2nd trip to Billion Kia, so the man at the service counter, made it right by saying he would toss in a free detail job on my car. Once again went to get my car on wednesday...some part wasn't there so couldn't get my car again. The man at the service counter again was very apologetic. He told me since it was their fault it wasn't done an as many times as I had been there they would deliver it to my job. About to give up on seeing my car on thurs, they finally showed up about 6pm. The free detail job I was to get...was TEBRRIBLE! Think all they did was spray off the floor mats, with a air compressor. Guess you get what you pay for. Lol can't say I will rush back. I was thinking of trading my car in there an get a new one..no thanks. The office lady is very rude on the phone also. Acted like I was putting her out when I asked if I could have a copy of what they had done to my car for my records.

Theresa Anthony

Ricky Frazier

Laurra Thorson

Bob John

Love my truck but the service after you buy and even when you by ain't good at all. Was promised gas, got it on empty. Asked about title and carfax waw told 100% clean has odometer fraud on the carfax. Have waited 23 days for bank to get paid and they still havent so I had to pay an extra car payment on top of my money down and the truck payment. There only answer is "wait the 6-8 weeks you should get it back." While the bank says different. And even then they continue to not offer me anything for my troubles or anything. Worst service I've ever had at a dealership

Lace MC

I have recently purchased a new kia from the kia billion and must say if you go to anyone in sales... go to Allie. She was amazing and helpful and fun. There was no pressure. I had very bad luck with billion gmc'service department which honestly kept me away from that whole brand of car. The kia billion is lucky to have a female sales woman who is great at her job. Thanks Allie!!

zane chwirka

Ron Hayden

Bought a car there during their match of 2000 dollars,salesman told us the car was listed at 10,900..ok cool..match our 2000 or should be 6.900...wrong ...they bumped the price up too 12,900..so their match put it 8,900 and had too finance too get rhe match we never really got..so all in all we got screwed out of the 2,000 match..will never buy another car from this rip off buisness.

Tony vermilyea

But my wife and I went to the Sioux City Billion on a Saturday afternoon. We traded our car in and purchased a vehicle. The radio didn't work in it. So they told me to bring it back after the weekend since the shop was closed. I bring the car home and parked it until I had proper insurance. 3 days later my insurance was switched over. So I took the car back to get the radio fixed. After a week about the car, we decided to call to see what was going on. My wife tried a few different numbers and couldn't get through to anyone. So I took a break from work to call in. One of the guys in the shop informed me that my vehicle was involved in some sort of accident and was at a local body shop. He wouldn't really go into detail about what damage was done or what happened. He told me that they had tried calling and left messages 3 times. I looked in my phone records and they called one single time at 820 in the morning. They left no message. Three days later I still know nothing. Well other than the fact that I was lied to. That I'm stuck paying for a car that is worth a lot less than the loan I got for it within three days of owning it and not driving it. It's funny how you give them a phone #/email address on their website when you're interested in buying a vehicle and their people will call and email several times a day. But now, they don't want to answer their emails or talk on the phone. EDIT: I wish this story didn't get worse. But it does. I was finally contacted by their shop on a Saturday, two full weeks after I initially went there. He told me the car was done. So I took my mother out there with me. We tried to question them about what happened to the car and didn't really get a straight answer. Then the mechanic there told me they refilled the air conditioner but they would not honor their verbal agreement in fixing the radio. After talking with him a bit, he told me to leave the car there and they'd fix it. At this point, we purchased the car two weeks before and still haven't really seen it. A few days go by and the mechanic calls me again. He informs me that the sales manager refuses to fix the radio. That they needed their loaner vehicle back. So my wife and I drive down there on a Tuesday. We can't be without a vehicle as we have kids in school and we both work. When we get there the mechanic, Ryan, took us over to the car. He tried opening the back hatch and he couldn't. I'm assuming from the damage they had done to the vehicle. He crawled inside of the car and pushed it open, while I pulled from the outside. I look at the taillight on the side where they damaged the vehicle. There was a big gap all the way around the light. So I push it lightly and the light wiggles back and forth. I asked him about it. He walks over, wiggles it and says "Yup, that's loose. It shouldn't be like that." Then he walks away. At this point my mother is out at the mall, where Billion was having a sale. She decided to go talk to the sales manager, Jordan. A short time after that, Jordan calls me and said he had heard I'd had an issue. I told him an issue was putting it lightly. I went through this story again. So he asks me what I wanted. I said I wanted a car with a radio as I was told I would have and I wanted a vehicle that wasn't falling apart from damage that they did to it. He told me he would order a radio and call me the next day to let me know when they could fix it. 4 days later, still haven't heard from Jordan, I'm sure it was a lie, just like every other word out of their mouths there. At this point I am probably going to contact an attorney. Every promise they've made to me, every word they've spoken was done so in front of a witness. He's the icing on the cake. When I took the car down to them, I reset my trip counter in the car. I was 18.2 miles away from Billion. When I picked my car up it had 340 miles on it, the taillight is lose, the tailgate gets stuck, the trim around the wheel is falling loose.

Kayla Lewis

If I could put less than 1 star I would. Sure, they will do near whatever they can to get you IN a car but once you've got it they are absolute garbage to deal with. My car is a 2017, drove off the lot with less than 100 miles, routine upkeep with no accidents and the check engine light came on. After SIX visits and MULTIPLE hours and gas and patience wasted it is still on and they have done NOTHING to own up to this issue. They offered to pay for my next oil change as if a $40 oil change is enough to make up for time lost at work, wages lost, patience and frustration. Completely unacceptable. After about the third trip we realized this would be an issue and requested a loaner to allow us to leave and them to take the car until it was properly fixed and they have avoided it at all turns, instead offering a "complimentary shuttle drive" to places. My husband and I work different shifts and have sh*t to do, we can't be down a car. Alas, here we are bumming rides until Kia figures out what the deal is or hires more competent service workers. I used to rave about them too but after this awful experience I will never be back.

Juanita Ueding

Right on time courtious

Bob Flewelling

Rita Flair

R Frangenberg

Kyle & Tammy Chance

Great service, clean and prompt. Nice visit!

TheGreatMilenko

Avoid Billion at all cost! Sold our family two used cars in one day and stated they had warranties! Now the salesman told us the one vehicle had transmission issues and they couldn't warranty it out and fix it until it through a code! Well after going to the local transmission shop here in town they stated the transmission was indeed shot! They have had the vehicle 3 different times and always find others things wrong to say that's what's causing the transmission issues! How doe's the ball joints and tie rods have anything to do with the transmission problems? We are hiring a lawyer and suing the business! Service Manager will not call you back or answer calls! Was told he was on the other line and he would call me back in 10 minutes and it's been 2 weeks! They have now had my car for almost 2 weeks and now tell me it won't be back until January because the parts for the ball joints and tie rods are special order! Now fast forward to this current date and my family members second car that was purchased the same day is now having transmission issues and they had codes to prove it! Now they are trying to push it off as a ABS sensor and another sensor for the airbag that is causing the transmission codes! Billion and the service managers and sales managers are cowards and crooks! You want good service shop WOODHOUSE DODGE!

Becca Wenger

Marsha Bedwell

Miranda Vint

I didn't think i would get approved but they got me financing!

Jeremy Ruby

Third visit, Final visit. Lied right to my face about a vehicle we were interested in. Will NEVER recommend Billion Auto to anyone.

KELLI UNGS

Hailey Schooley

If I could give less than one star, I would. Horrible experience, horrible customer service, and an all around horrible store. Scamming people into buying a car with a 100,000 mile warranty and then not honoring that warranty even after supplying EVERYTHING they requested. Even better? Faxing everything FOUR times. Telling us we only need one more thing, and then faxing that AGAIN only to be told that's the only thing they have and that we need to send everything again. Running in circles is for track, not a car dealership. Take your money elsewhere. I wouldn't recommend this place to my biggest enemy. As for Junior? Don't waste your time talking to him. He will do NOTHING but avoid you, deceive you, and make you regret EVER giving this place a shot. It's sad to say that my biggest regret in life is letting myself and my family get played by this joke of a car dealership.

John Loggins

Perry Jager

Sales team to pushy

Robert Baldwin

Parts for a recall were supposedly ordered a week ago. After I waited for an hour, I was told they didn't have the parts to complete the work.

Terry Dahl

Thanks for your help in buying my new truck answering my questions I enjoy my new truck thanks

Lisa Mascarello

Jonathon Loft service advisor was the reason I kept coming back to Billion Nissan for oil changes and car needs. Jonathon has excellent customer service skills and always makes you feel at home. Thank you Billion for making sure you have a great front line staff that ensures customers know they are getting the BEST service!!!

Tonia Woehler

Great dealership.

Day Mondragon

Collin Christiansen

margarita grijalva

Not good! Would not recommend for anyone. I purchased a vehicle in April of 2017 I got the Vallpro services for over 2,000 according to them to always keep the value of the car and once I want to trade in to another vehicle there I would get a credit of 1800, but if you want the credit you have to get Vallpro with the new vehicle which puts you in the hole another 2,000. The Vallpro treatments you have to file a claim each time they only treat the spot that you need and you can only get 1 every 5 years vallpro interior and exterior sealent on it. Every 5 years really. So that is very time consuming and takes for the whole day to leaving your car at the dealer. They let you borrow a car which only has gas to get to a block away. They expect you to put gas in the vehicle. Back to when i purchased my car with vallpro which the cars value was 17000 I went back January of 2018 to upgrade and they only give me 9000 for my vehicle and I have been doing oil changes there, nothing wrong to the car still like the day I took it out just with a little bit of miles. I asked what about Vallpro and its value to the car they said there are is worth that now and we can give you more but you have to add vallpro. The place is a scam rip off don't every get vallpro, there fianancing, oil change or just dont go there at all. Oil changes take over an hour not conveneinto for people with kids or work

Jaqueline Ledesma

Kerie Rooney

Tom Carson

Our sales person Shawn was very professional, he worked very hard to get us the car we wanted at a good price. There was never any pressure to buy. Great Experience

Bryan Maron

Karla Cates

Had my car detailed at Kia in Sioux City,Ia and was not impressed!!! Charged a lot for inside and out but looked like it was done by me myself. I probably could have done a better job and saved some money!!!

Katie Frazier

Ale Vera

The whole buying a car process here was stressful and inefficient, it seemed like i had to call the office multiple times for them to get anything done. I had bought the car a week before heading leaving town for a couple months and they could not keep any promise that they made.

Justin Smith

Consistent service and knowledgeable salesman (first time buyers should ask for Nate.)

Jim Ransom

I wasn't going to do a review for some reason. Not sure. One reason I guess was frustration. We have a 2015 Sorento. It's perfect. We love it. Since we have had it we only had one thing wrong with it and the dealership in Sioux Falls took care of it. It was covered under warranty. To my surprise Kia from the main headquarters sent us a 50 dollar card with an apology for our time and inconvenience to use anywhere we chose. I was so impressed with what Kia did for us. My next door neighbor went to the Sioux City Kia and he came home with a new Kia also. To our problem. We take care of our Kia like you don't believe. On our last cleaning we noticed little rust spots in several spots which later the dealer said it was rail dust. Didn't look just that it's not covered. I didn't know what to say. Ok. We have done everything to keep our car in perfect condition. We put the cover on the front of the car and anyplace where it could get marked up. The service manager where we were sent told us where to take it at our expense. I really guess that is where the disappointment came. I looked at him like look at the car. It looks better than some of your new ones. It really did. Anyway left me hanging and the salesman said and I quote "It's above my pay grade." Really. I'm still stunned and yes based on all my positive things that happened stunned is the word. You know we even got a letter from Billion to bring our car in and trade up to a new one with all the things that on the new Sorento. Ours looks just like the white one that is on Kia's national ad. So I told the salesman we wanted it duplicated just like ours but a 2018. This was in Sioux Falls. When he came back with the deal there was this cheesy smile on his face with what he thought was a great deal. It was just a shame. He said it was a great looking car under miles. Perfect. I thought great. They gave us hardly anything for our car. The impression was we get you to buy but trading back is not good. We just left not saying a word just we'll get back to you. We didn't and not even a call back. I'm sorry for the book here but I wasn't even going to say anything. Just go.

Jerry Schweiger

Dawn Hadley

Denny Paltz

Top notch like always

tammie torngren

service was very good but as far as buying they won't sell to me credit not g[d enough

Charles Knaack

Always friendly service. Never had a problem and been there many times. I will keep going back

Jillian Williams

Ethan Clarey

Patrick Beyer

A nice facility with great staff

Jose Roman Nunez

Great guys

William Davis

Answer all my questions took car for oil change

Sherri T

Judith Crane

Joline Benson

We were looking around for a GM 4x4 1/2 ton pick up. Billion Kia had a couple. I liked one of course BF liked another. We weren't set on buying yet but BF wanted to talk numbers. 7/22/17. We went in to talk to Sean Lara (He came out when we were snooping). He took care of us, got us what we wanted. We bought the truck I liked, it had a isuue but Sean and staff went above and beyond to fix it! I'm happy! I love the truck and will tell everyone I know how well Sean took care of us! He wasn't a annoying over talking salesman, did not redirect us from what we wanted. Billion and Sean were great! I highly recommend Sean Lara at Billion Kia in Sioux City! I'm very happy :)

Claudia Hanna

Hurriya Orengo

jose aleman

Elizardo Rojas Rojas

sam chernock

What a joke! Phone service is ridiculous, general managers are scared to answer the phone and won't even give you the time of day. Don't even try getting ahold of someone local they never call back or are too busy. Surprised this place is still in business. Finance is a disaster. Everything about my purchase was negative. DO NOT SHOP AT BILLION UNLESS YOU WANT A HASSLE!

Nicholas Halsey

Laura Williams

Dave and Pete at Billion Auto Kia in Sioux City are amazing. They both worked hard to turn a not so good experience into a great one. They listened to me have a small meltdown then asked what I wanted to see happen to make it better. We found a solution and now they won't have to see or hear from me until I bring my new Sorento in for it's first oil change.

Irma Ramirez Villa

Troy B

Awesome service

Chance S.

Wish I could give this place negative stars. Absolutely horrible. Only reason for coming here was because I wasn't driving to Sioux falls. I took my truck into this so-called dealership months ago for a noise that I knew what it was, but didn't have time to fix myself because I'm working away from home. There was a bolt missing and they gave me some BS story on what else they did and charged me $110 for a bolt (Katlyn was the guys name who helped and he was very rude). My next visit to Nissan I needed the idle bumped up on my frontier because it was idling rough, and also needed the serpentine belt changed. I had the new belt in my truck, and just needed them to put it on. They raised my idle, and when I got my truck back I looked down to see they had stripped the square head when removing the old belt. HOW PROFESSIONAL IS THAT!!!!!!! $180 this trip. The next trip to Nissan was about a month ago and definitely my last. I took my truck in for an alignment. This is when I realized these people are not skilled. They pulled my truck in for alignment, and about a hour and half later say its ready. I get in my truck and drive up the hill and it pulls to the left hard and my steering wheel is tilted to the right(Nissan logo on steering wheel) So I take it back. I tell them it was done incorrectly, and that they actually made it worse. They say it will take a bit to get me in to fix it. I was running late for dinner so I told them I would be back. When I get back there is a huge scratch on the side of my drivers back door and bed. I tell Dominque (who was the kids name out front selling cars) to come look. He verified it happened there because the dirt was scuffed off my truck in those areas. So I have to come back the next day to get that fixed. They greet me with being rude once again, and tell me they can buff it out. well my response was its going to need paint because its deep. They tell me all they can do is buff it out, and I'm so upset I just stop arguing. The scratch is still very noticeable, and not how my truck was when I took it to them the previous day. TODAY 7/23/15 I take my truck to a mechanic because I needed to get the alignment fixed properly. I told the mechanic my story at billion, and I hand him my keys and leave. He calls me 3 hours later to tell me that there is no way billion Nissan aligned my truck because there are not new camber bolts on it. I'm furious now. what did I pay Billion to do?????? I have called Justin the manager 2 times and left a message with no call back. And I have called the service department multiple times and they never answer the phone. Really wishing I would of purchased any other vehicle other then a Nissan. AVOID THIS PLACE AT ALL COST!!!!!!!

Jessica Voigt

rochelle whitead

Troy Reasoner

Luis Rodriguez

At the bottom billion auto edited that they tried several times to contact me, but they lie. They have yet to give me a contact number or person who will talk to me. Had a star to post but it should be No stars! I purchased a dodge journey last August 2017 and was given the run around as soon as I signed on the dotted line. The extras that were supposed to be done by the salesman weren't done and I had to go round and round before they finally made some changes. It was a huge hassle and the "manager" at one point yelled at me over the phone. The heater went out as soon as it got cold. I had to wait to have it fixed and since I didn't have it covered I took it to a dodge dealership to have it fixed but just before the transmission case went out on it to. Dodge fixed the heater and I decided to call billion auto to see if they could work with me so I did. About a month later with me having to continually call for an update, cause they wouldn't call me back, I got the journey back. The same day the car was slipping, after being told it was fine by the mechanic, I left. My wife was soon stranded because the car broke down. After another month I got the car back and more issues arose. The mechanic suggested I work with the manager to get out of it. I went in, got a new car, and once again the items that were to be done were not. I went to the customer support line and after being told they would help and call me back, not one call back. Come to find out, the finance manager is no longer with the company (just like with the journey), and minimal was done to fill my complaint. No one took responsibility for what went on and I couldn't talk to the person in charge of this location in Sioux city Iowa. Will no longer use this location and will inform others to avoid. Terrible service...they are a throwback to why people didn't trust car dealerships and salesman.

katie clausen

Daily Karis Vloggs On The Daily

Super nice people! Food area!

Stasia Sigaty-Elgert

Christina Hall

Ana De Anda

Bad customer service, we were helped by Irving Jensen who was very rude and pushy. And on top of that he kept going out of our price range and not even going off of what type of cars we had asked for! Also we did not appreciate the fact that he was racist towards our family and the faces he was making at us! His attitude was honestly the worst he kept repeating how he couldn't understand why we couldn't go out of our price range? First of all you are supposed to cater to the customer, and that was the price range we had asked for Worst experience ever!

Katie Edwards

Never again with Billion! I bought a 2017 Kia mid June, they were going to fix a couple spots in the plastic around the interior door. I took the car home with me that day for a week and took it back to get it fixed. The salesman would text me saying it's will be done next week then next week would come around and they would be waiting for one more piece. Finally a month later 4 days before we leave for a family vacation they call me so tell me that actually they found out that the spots were broken because an airbag had deployed!! The "one owner" that they got the car from was Enterprise Rent a Car, they didn't disclose this information to billion they claim. Billion said that they would make it right, they then sold us a 2019 Kia for $3,000.00 more than what we got the other one for a week later. Now since I had the other for a week I had moved all my things from my old car to my "new" car, they couldn't get it back nor could they get my plates back. Finally another month goes by and I get half my things back. Every time I've talked to the salesman and one of the managers there they say how I still seem upset and I should just be happy cause I got a brand new car out of the deal!! Which yes thanks for the brand new car that I didn't really want(they had to do something since they sold my trade in right away) but don't be jerks and keep saying that I ought to be happy with what I got. I should be saying you should be happy I didn't get a lawyer or turn you in to the BBB for selling me a salvaged title!! NEVER EVER again Billion!

Robin Suing

Kayla Hansen

Chad Krastel

It was great, the sales person was great, the illusion was great. Due to unable to complete it at the dealer, they brought the car to the house. The next morning, I look at the car, it wasn’t even clean. The sticker residue was left where all of the stickers were, then I look at my credit. 5 hard hits. They can’t even figure out how to pull credit once. That angered me more than anything else honestly. I will not be using them for service, nor will I ever buy from Billion again.

Jennifer Ashmore

Well little disappointed with Billion Auto, so much so I will NEVER buy or service any of my vehicles there. We bought a Kia in Texas moved back we have a service contract on it. So all we supposed to have to do is give the coupon to dealership. Before taking the Kia in I made sure that Billion was on the list that we could take it too, they were. However this is what Billion Auto (which is a Kia Dealership in Sioux City, IA) says, Ma that is a marketing scheme. I said sir no it is not it is something that we paid for, told me I would have to take it the Kia in Texas was the only place the book was good at. Asked if he could call the number in the book, so he disappeared for a moment, came back says that they told him it was only good at the one in Texas. Says I left Billion really upset, no oil change. Called the company again, says Billion actually sells that exact same service program so they have to take (or has Billion would call it a marketing scheme). So that is when I had to get the Hubby involved so we recalled the company, got a really nice lady who was actually training a new employee on the phone. She does not know why Billion would not take coupon. But she gave us some different options. So tomorrow our Kia will be going to Condon Auto which is where we bought our Honda Pilot (which also has a service contract on it never had a problem here in Sioux City, IA or in Dallas, TX) We will have to send our receipts for reimbursement, but that is OK cause I want to good were they have excellent customer service. This is just a warning about Billion, beware if you bought a Kia from anyway else but them cause to them it is just a MARKETING SCHEME.

Carey Mogensen

We had a very positive experience at Billion Auto - Kia. They were very willing to work with us and made the car buying experience great.

Byron Eickholt

charles cardwell sr

Had a great time.

Elizabeth Swanger

We just got our third vehicle from billion our salesman has always been awesome through the years in finding what we want in the price range we give him

GilbertDoes

Very friendly people

Melissa Hagen

Sales manager Pete Moore worked diligently to earn my trust and my business after an upsetting encounter with another salesman. I feel that he dealt with the situation in a respectful and compassionate manner. Pete also exceeded my expectations by giving a more than fair trade credit towards my new 2019 Kia Soul Plus, and delivered with a price point that fits perfectly in my budget. This is my first new car purchase, and it is EXACTLY what I was looking for.

Alison Bazelman

Awful salesman I worked with. Very pushy to buy and the vehicle didn't have what I was looking for. Kia also wouldn't give me much for my kia trade in. Went to GM and they gave me 2000 more for a trade than kia would. Now that has to tell you something about these people!! Really sad because I loved my kia optima and wanted another kia.

Barb Taylor

Kathy Wiltgen

I was very pleased with the service and information during my visit with Cody. He was very helpful and willing to work with me to make my lease purchase match my budget. All of the salespeople and finance people were there to help me when I had a question or situation. Thank you all I am enjoying my purchase.

Ronald Klinetobe

Benjamin Knight

I purchased a 2011 Kia Sorento from Nate, and my experience was nothing short of excellent. Not only did find me a great vehicle at a good price, but he also listened to what I was looking for in a vehicle, instead of just trying to push a quick sale on me. I now live in Minneapolis, however, I wait for my trips to Sioux City to have all my servicing done at Billion. Thank you Nate for the excellent experience!

Hailey Julie

If NEGATIVE stars were an option I would choose that! We purchased a BRAND NEW KIA from Billion with a 100,000 mile warranty. The KIA's motor seized up and neither Billion NOR Kia will stand by the warranty the car was purchased with! We have been screwed over many many times and now the KIA sits in Sioux City's lot STILL not running yet we get to make payments on a car that will NOT run! SICKENING! POO CUSTOMER SERVICE and THEY DO NOT STAND BY WHAT THEY SELL!!! BUYER BEWARE!

Kilamidba M

Went there for oil change and coolant charged about $300 and 4h of my time they didn’t even change the oil who do that? I was disappointed

Mandy

The customer service and the mechanics are some of the worst people to deal with. Keep track of names, dates and times. Your number automatically will pop up when you and they will never let you speak to anyone. They sold me my vehicle and then tell me its to unsafe to drive off the lit cuz I needed new tires. Really? They take advantage of women. The general manager Justin Voight might seem like the nicest guy at first, but once something is wrong with your vehicle good luck talking to him again. They screw you around and have you talk to ten different people. No one will return your call. An employee told me to call Sioux falls and that's when I got a return call. Was treated so rudely and disrespectful, telling me that I was lying and it was all in my head. It's not in my head when I'm driving my vehicle and the alarm won't stop going off saying that my key is not in my vehicle. I'm so glad that I have talked five people out of buying vehicles there. I know many other people who are having the same problem.

Katie Kaup

I purchased my 2014 Chevy Silverado sight unseen. I live 3 hours away from this dealership, but had heard good things so I took the plunge. Dan B, was good to work with, but there were some frustration. Took the pickup for a test drive, blinker was out. On the way home there was a rattle under the dash, turned around to get it fixed. Just a screw loose, but was quickly fixed before I left. So far I have had 3 parking lights and a reverse light out, which is super frustrating as I feel this type of stuff should have been gone thru before the pickup was placed online. Lessons learned. They gave me a full tank of gas for the trip home. I also received a free B&W fifth wheel ball with installation and tinted windows.

Amy Cameron

Great place to get a car

Joe Durham

Im driving my 4th nissan. ...the last 2 from Billion. I have a service issue they have not resolved and an add on item that needs replaced, several attempts they failed to correct. They never follow up or call back. I have more i could tell, but hope this gets there attention. I've reported the service issue to nissan also.....again no follow up. Probably my last nissan.

Norman Prather

Polite, clean and pricey service work.

Carrie Cordova

betty abrams

I bought a new car with KIA and Dave was my salesman. I give him 5 stars for his service and help. He did not pressure me in any way and was very polite and pleasant to work with. This is the second new car I have purchased at Billion and would recommend them to anyone. Their service department is always available when needed.

Molly Prosser

I have recently purchased a 2016 Kia Forte. I had a very easy and painless purchase. I drive a lot so after 3 months owning it I needed and oil change. Jeremy in service was very professional, down to earth and made my experience a pleasant one. Would recommend this dealership to anyone. Thanks guys for all your help and standing behind your service and product!

Chris Schuett

Just never have felt welcome, or had decent service. Usually have to wait over an hour for a oil change.

Business Hours of Billion Auto - Kia in Sioux City in Iowa

SUNDAY
CLOSED
MONDAY
8AM–8PM
TUESDAY
8AM–8PM
WEDNESDAY
8AM–8PM
THURSDAY
8AM–8PM
FRIDAY
8AM–6PM
SATURDAY
9AM–6PM

PHONE & WEBPAGE

Billion Auto - Kia in Sioux City en Iowa
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