*********UPDATE**********
After some negotiations, they voided the contract. I was prepared to move on and remove the original review as I thought they amended the problem with me.
It was only a week before all the claims that werent there for 6 months suddenly hit my inbox. These claims are ridiculous too. I'll admit, we did some damage to a front bumper, but that's it. The invoice we received for the minimal damage is obviously no a fair business practice either....if I could upload a picture I would.
WARNING. DO NOT DO BUSINESS WITH THIS LOCATION. THEY ARE CROOKS.
I have 30 box trucks on the road and am in 4 states and have dealt with 50+ branches of Enterprise, Budget, Penske, etc.
They put on a really nice face when you start doing business with them. They sell you on customer service and how they will make sure the maintenance is done on their time and basically a ton of other promises they have never made good on.
They locked me into a 6 month contract that I have to hire an attorney to prove they have breached. My insurance is threatening to drop me because of how many truck swap outs I have had to do because their trucks are terrible and dont last for more then 2 weeks without breaking g down.
When they do break down, and you try and call roadside, roadside tells you this specific office has a block on their services and that everything has to be approved before they can dispatch. So, when my team experienced a break down after hours in sub zero temperatures, or when my team got stuck on a crowded street with the lift gate down blocking traffic, we received NO support from anyone as it was "after hours".
When I tried to be proactive about the maintenance as my business was starting to suffer I ended up having to shuttle their vehicles to their preferred mechanic shop, wait on it to be serviced, and hope it doesnt take all day. These are all things I paid for that were built into the contract.
This doesnt include the countless times I have coordinated plans with the office only to have them drop the ball and not communicate that something didnt get done or something didnt happen.
Then they try and get you on damages and if you dont audit them you will see random charges. I got charged $400 after a tire blew out. They told me they had an inspection that said the tires had enough tread to show it had to be my fault - but when I picked this unit up I saw that it wasnt inspected becuase the guys who turned it in didnt even clean out the cab, neither did enterprise. They just gave it right to me and apologized. They build their contract with the intention to have you pay for their vehicles when normal wear and tear occurs. That's BS
I have lost over 5K in revenue from dealing with these people and that hurts when your a small business owner. They are scheming, relentless, and untrustworthy people to do business with and I cant stress this warning enough. JUST STAY AWAY AND SAVE YOURSELF THOUSANDS OF DOLLARS INWASTED TIME AND EFFORT.
The one thing I will say they have right is they have a local maintenance guy named Jimmy that I dont even understand how a guy that put together would work for a place like that. Thanks Jimmy