Reviews of The Autobarn Volkswagen of Countryside (Rent Cars)

Karen Machalek

I normally don't write reviews, but the service department at Autobarn VW exceeded my expectations in every possible way. After a bad experience at another dealership they took hold of my situation and made my experience amazing and as stress free as possible. From giving me a loaner while my car was being serviced, to keeping me in the loop on everything (even while I was out of the country for a few days), to making sure I left with a problem-free, spotless clean vehicle, they truly were the best! Hats off to Greg and Steve! I will never bring my car anywhere else again! Thanks again, guys!

Stella Rojo

Great service and very accommodating.

Ken Black

Dealing with Johnathan could NOT have been any smoother! I felt very comfortable and important! With the service and attention to detail I will certainly be back!

joey kraft

Oh my God when it comes to professionalism and the highest standards of customer service I highly recommend this dealership.. it was my first time bringing my vehicle to this dealership eye exam every employee all of them not just my service provider conducted their self to the highest professionalism and made every customer that I watch customers that came in this dealership feel very comfortable and was answering everyone's needs at a very high level of professionalism and made you feel comfortable I would highly recommend this dealership and will be spreading the news to my friends. And I also realize the 219 that I purchased at another dealership this dealership prices where $2,000 lesser then where I purchased my vehicle. When my lease is up I will most certainly be returning to this dealership to purchase a vehicle..

rehablaw .

Online scheduling works punctually. Considerate and informative staff detailed the exact work and estimated time to completion. This is the 2d car that I've bought here and I would do so again because of their team.

Craig Nettles

Great people great service. I bought my car from you guys and I will do it again!!!

Maggie Gydas

I scheduled my appointment for an oil change online for the first time and chose a slot for the same day. When I arrived, I was greeted quickly and professionally and pleasantly surprised when my wait was just over 30 minutes....car wash and all!

Debbie Geary

Had some items put on my new car and was pleased with the work.

Martha Pazdro

Pleasant interaction with service person. I received detailed information as to pricing and what would be done with my car. Helpful in letting me know pricing for my tire replacement. Overall, good experience.

Mark Rinaldi

As always, my needs were handled efficiently. Thanks again.

Ben Cain

Needed an oil change/tire rotation on short notice. They got me scheduled first thing the next day and got me in and out quickly. Everyone there was professional and courteous, and their waiting room was comfortable with coffee/water/snacks... I couldn't really ask for more.

Hailey E.

We worked with a new rep, Jay Santos, on buying a used 2016 Tiguan and found him to be very thorough. He was honest and a great guy. In comparison to other dealerships we had to come back to him. Awesome experience working with him!

Chuck Pickerill

Michal Swiercz was great to work with, he took us for 2 test drives so my wife to decide what car she was interersted in. Once we knew we wanted a new GLI he found the black one we really wanted. With some back and forth on price we bought the car from him. He was really helpful and knowledgeable about the vw brand. Thanks again Michal for going the extra mile we love our new black GLI 35th! Erika and Chuck

Bruce Azuma

I was very impressed with the overall service experience at Autobarn Subaru Countryside. The service representative explained thoroughly all the work being performed on my Subaru as well as options for additional service. The waiting area was well stocked with coffee and snacks, and my wait time was minimal. Overall this was an excellent experience and would recommend this dealer for others looking for service on their Subaru.

Angela Paparo

Great car buying experience! Anthony and Hormis were very helpful throughout the whole process - they were knowledgeable, patient and there was no pressure to buy. Highly recommend this dealership!

jeffery liebentritt

knowledgeable and friendly salesman..

Elizabeth Espinoza

Awesome! Integrity! Great teamwork! Definitely highly recommended! Thank you Autobarn for delivering the extraordinary service that customers appreciate!:)

Stephenie Riechman

Anthony was so honest and professional. I appreciated him keeping in contact with me over the year. He never tried to push me into a vehicle or pressure me to buy anything. It was great working with Anthony. I will definitely pass along his business card to anyone interested in buying a car. He was very fun and easy to work with. Thank you for a great experience!!!!

Tim Shin

I've never enjoyed stepping back into the showroom of a dealership I purchased a car from. Most car dealerships act like your best friend when your looking to buy but once you sign along that line you become a ghost on your next visit. You become somebody that has already been "sold". Or somebody that "might" have an issue so best to avoid. However, Autobarn Countryside is quite the opposite! A few month after I had purchased my car from Autobarn, I strolled into the showroom while service was being done on my vehicle and the sales associate as well as the sales manager that helped me came up and greeted me by name! I understand this is a sales drive job, but those pleasantries are what brings customers back! Not only was it nice as a customer to be remembered, but also, the show room and lounge area were clean and accommodating. The amenities the facility provided made an hour feel like 10 minutes. Kudos to the Autobarn team for maintaining a clean dealership as well as making a customer feel like they are part of the Autobarn Family. I would definitely recommend Autobarn to friends and family looking to get into a new VW.

Phil Racina

After leasing 4 previous vehicles from this dealership, leasing the 5th has become a nightmare. While at the dealership with my previous Jetta for some warranty work, I was asked if I was interested in terminating my lease early. I agreed and later closed the deal on a 2019 Jetta. My 5th vehicle from this dealership. About a month later I recieved a letter from Volkswagen regarding costs due after the lease termination. Included in these costs were $250.00 for the warranty work that I had brought the vehicle in for, along with money owed for outstanding payments which I was told was rolled into my new payment as explained to me by salesman Matt. The deceitful practices by salesman Matt and the lack of concern from the management team is very disheartening. I have waited over a month to hear back from the regional manager or owner to no avail. I would strongly recommend not purchasing from this dealership. This coming from a once loyal customer.

Alicia Hill

Speedy, courteous treatment, from Autobarn Subaru service staff.

Geri Ferguson

Worst ever. Went to go look at a Jetta some other people took out for test drive and said there were gonna sleep on it and decide tomorrow. So are salesman then got keys and we took it out for a test drive and decided to buy it. We came back inside and started to do paperwork and then was told the car was sold.To me that was poor management. If they wanted the car they should of said right away and not give the keys up. I would never buy a car from there.

Hugo Carachure

I bought my Tiguan at the Autobarn countryside. It only makes sense to bring it in for service and scheduled maintenance here as well. Every time my experience has been consistently good. Staff is very professional and knowledgeable of their vehicles. Very satisfied customer!!

Barry M. Lesht

Always great service and comfortable waiting area. Quick and fair.

Jim Anleitner

Scheduled maintenance all went well. No issues.

Merida Gordils

Very rude staff been sitting in service area for 45mins not 1 hello or how can I help you , everyone else seem to get serviced besides me Everyone seem to see me and wondering what I'm doing there but wont service me ? I approached few employees and they seem to just turned there back and walk a different direction I hate this place yous made me feel so bad thanks for not serving me

David Hood

Although I did not ultimately end up purchasing here due to family circumstances, Tyler Evans was very friendly, helpful and patient during my search for a new VW Passat R-Line.

Stephen Schoppe

ordered some parts I thought I would need, when I discovered a way around my problem without buying the new parts they canceled the order and didn't even charge a restocking fee. Service over the phone was fast and professional

Randy Sproch

Great experience from walking in to driving out in your dream veichle !!! They surpassed my expectations. special thanx to Carsey Eddy Max and Mark !

Kimberly Coughran

We recently brought our Impreza to Subaru Countryside for needed recall work. I must say we were not impressed at all with our initial experience, which resulted in having to be towed back to the dealer. Our Impreza then started making incredible noises - a rusty clamp on the heat shield. Sam, one of their Service Advisors, went over and above to take care of this issue for us. We appreciate him and will be returning for future sales and service!

lili b

Was here for OVER two hours for an oil change and recall airbag and I had an Appointment already. They had said less than an hour. Estimating time is very important customers have other things to do and can plan things better when time is closer to accurate.

Allan Lombardo

Tim and Christian were very good at their jobs and listened to my needs resulting in leasing the Subaru Outback of my choice at a fair price and deal. Kevin was most accommodating in finalizing the necessary paperwork.

jason defore

Drove to the Chicago area from about 250 miles away. I found their advertised prices on autotrader, then contacted to see if there were any catches. Everything seemed straight forward, with a low document fee. I dealt primarily with Veronica and Abe, and they both were outstanding. Veronica worked through the week with me via email to establish a price (and even a trade-in). I talked with the sales manager the night before I drove out there just to make sure everyone was on the same page. The day of the deal consisted of me showing up, test driving my car, and discussing the possibility of swapping to a different car. There were no issues with the fact I might have changed my mind to another car they had. Ultimately, I stuck with the original plan, but I was pleased that they didn't care if I swapped the deal up on them. I'm seems I found my new VW dealer up here. I used Stone Mountain near ATL when I lived down south, which I also highly recommend... but I can't justify driving 700 miles one way every time I want a new vehicle. I feel, based on this one purchase, that the Countryside Autobarn was on par with my old guys.

Seth Morrell

I have been a customer here since 2012, and from sales to service have always recieved exceptional service from everyone here. Today I want to acknowledge Michal Swiercz from the sales team for his help in my recent car purchase. He was super professional, on time, knowledgeable about all the cars we looked at, and is a credit to this organization. Thanks Mike and thanks to the entire team at Autobarn Countryside Volkswagen!

Bob Hanson

excellent sales and even better Service! Scott is the best! ask for him in service!

Nicholas Paradiso

I was working with Miguel to show me some TDIs on the lot and he was extremely helpful! We drove a TDI, liked it, but Mike mentioned the new Jetta car since I was looking for fuel economy and reliability. He mentioned that the new Jetta gets great gas mileage and comes with all of the new tech that I needed for my job. He was extremely knowledgeable and knew his stuff. He is a fellow VW owner whom used his knowledge to explain the car to me and I was instantly hooked. He was not pushy as all, soft spoken, and the perfect t salesman for me. Highly recommend Miguel and this dealership!

Alex Reyes

My experience with the Autobarn of Countryside was exceptional from the time their online sales associate contacted me via email, down to the day I purchased the vehicle the sales team helped me find. There was no "settling" for just any car. We found THE car I was looking for, and they made the arrangements necessary for me to drive away with it. At a fair price, on the terms I am comfortable with. Overall, I had a good experience.

Gregorio Lopez

I arrive the dealer because my car he has one recall, the manager he gives Good attendance.

Matt Butts

Service Department: The service advisor was very friendly and took care of me quickly The service was completed in a timely manner and the lounge/waiting area was quiet and pleasant. No complaints.

shannannagains .

Took my car in to have an aftermarket accessory added. Josh in the service dept was so wonderful. He communicated all of the details at the beginning, middle and end of the process. The service was fast and priced affordably. A+ Highly recommend

Karen Czaplicki

From ease of scheduling service to the delivery of that service, I have been impressed both times I have used the Autobarn Subaru in Countrywide. I had minor services done (oil change, headlight change, rotating tires), so can't speak to more involved mechanical issues. What I liked most is that they continuously check in with you before, during and after your service is complete and make sure you understand the cost before they perform any work. Also, they will make you aware of services that your vehicle may need (e.g. 90k tune-up, etc.) in addition to what you came in for, but it is informative with no high pressure sale. I will be going back to them in the future.

sam

Ronnie in service was hands down one of the most helpful people I’ve worked with.

Paul Denysoff

Goo service no hiding fees. thank you Jay Santos

Pla Sauerwald

Excellent service

Joe Kopesky

The trained mechanics really do listen, attentive, and address all my questions. Steve, on Friday, was helpful, personable, displayed confidence and took time to help me understand how to resolve a question I had about my music system, in addition to the service details I'd had the vehicle in the Dealership for,

Pam Gaffney

My service lady was very professional and kind as was the mechanic, who I met briefly. I wasn't thrilled with the idea of paying $614.80 for the 30 month flush and differential fluids. The car is well under mileage and driven lightly at best. It seemed quite expensive and a bit of a push to recommend the service.?

Jovan Toromanoski

My FIVE STARS go to GREG in Service! I had a horrible experience with my 2018 Volkswagen Atlas. In & Out from the dealer 4-5 times for months and they just couldn't find what was wrong with it. Greg went beyond customer service. He was updating me every step of the way, even came out to my home after hours due to my Atlas NOT Starting. In my experience with cars, techs, etc this guy is one of a kind. Just a really nice guy that is try to help you out, which these days are really rare.

Pete R

Brought car in for 90k scheduled maintenance. Though pricey ($750), service performed promptly and professionally.

Nari Coronel

Very helpful and gave me the best service. I needed expensive work and they worked with me to give me the best deal. I appreciate all they have done look forward again to servicing my legacy there.

Jennifer Rachmiel

We purchased a used vehicle from this dealership in August 2019. Couldn’t be more pleased with the sales process and the customer service. Unfortunately there was issue with the AC immediately after we brought it home. The dealership fixed the problem free of charge and delivered the car back to our home after completing the repairs. They went above and beyond to make sure we were completely satisfied with our used car purchase!!!!

Myta Rodriguez

BEWARE- GO ELSEWHERE Unethical sales tactics. Basically Niko the sales rep said whatever he needed to say to get the sale. Thereafter, no response on promised resolution related to mechanical mechanisms on the vehicle. We called several times and it's been over 30 days since the purchase. Go elsewhere. The reviews posted with 5 stars are questionable. Horrible experience will never do business at this location.

Jenna Krumpos

Very fast buying process and Jay was especially helpful in determining what our best financing options would be. We love our new Subaru and definitely recommend this dealership!

JOHN VICTOR Gelsomino

Seemed like a nice place. A little high on their leases though.

Quinton B. Butterfield

They took good care of me and the service, both technical and relationship orientated was phenomenol.

David Zapata

Good place to care for your car

Bill Shack

Excellent experience both in terms of response to inquiries via internet and to the personal contact with the salesmen. Followup to check on my learning curve with the car is appreciated.

Susan Curran

Sam was thorough and helpful in explaining the services my car would get. The waiting area is comfortable and pleasant--all in all, an excellent experience.

Jennifer Malatia

Friendly and courteous customer service. I had planned to wait for a couple hours and work from the lounge but without asking I was offered a loaner car so I could go about my day. My car was clean and ran beautifully when I picked it up at the end of the day.

brent hachmann

Super friendly well trained staff at least in service department

jorge torres

Great people to do business with excellent experience.

Matthew Glogowski

One of my better dealership experiences. Friendly staff and was able to negotiate pricing. Obviously with the entire auto purchase process, every situation can be different....

Andrew Klee

Great pricing and great service. This was my second purchase from them and they are located 160 miles from me!

Bernadette Wnek Neal

Always professional and courteous. Went there without an appt and took care of the issue quickly.

Ivan Dekic

DO NOT SHOP! DO NOT SERVICE HERE! I bought a car there Oct 2017 and purchased service plan. Since then they failed to schedule me 3 TIMES for service. I call, they confirm and when I bring car they say they can’t find me in the system. Then they fail to order a right part, then when they finally change oil, they “forget” to put Next Service Sticker and then again yesterday couldn’t find my appointment. Something is just not right there and it’s always someone else’s fault. If some other place, I would understand, but would never imagine experiencing this from the VW place which sold me the car. Your choice BUT I wish no one to go through the same thing

Enis Aldallal

Sales team is a bunch of unreliable people... I had two very bad experiences in two different years/occasions where they changed what they have promised to achieve.... The wirst VW dealer in the area.... if I had the chance to rate them with 0 stars, I would’ve done it...

Ryan Williams

We had our 2010 VW repaired here. Bob in service communicated well and kept me informed through the process.

Bart Brazzale

Worst service ever! VW passes the buck and will not back up their poorly built cars. My experience was terrible and I am trading this car in asap. I dont feel safe driving a car that falls apart in a year and half still under warranty that they refuse to cover.

Hawoong Hong

small compare to other large dealerships but runs efficiently.

Azariah Dwumaah

Amazing Staff i will definitely purchase from them again

Daryl Westergren

I had a very pleasant buying experience at this dealership. Niko, my sales rep, was wonderful to work with, professional and knowledgeable in every aspect of the vehicle I purchased. At no time did I feel pressured into making an immediate purchase decision. There was a follow up service item that needed to be addressed after I made my purchase and his manger Eddie contacted me to ensure the commitments made were completed to my satisfaction. Next time I’m in the market for a vehicle Niko and Eddie will definitely get a call.

Magdalena Basara

The worst service in the world, a very unpleasant manager. After you pay them, they do not care about you. I left the car for repair, they gave me back scratched. I showed pictures, evidence of the car was handed over to them. the Scratched happened when car was there. Despite the pictures, Mr. MANGER did not want to help me. He was very unprofessional They told me to arrange a meeting and then when I came, nobody wanted to talk to me. No one took me seriously there. I felt discrimination because English is not my first language.VERY VERY NOT RECOMMENDED! Now I am going to wonder for a long time if it is buying volkswagen. yes yes the car is at a different name Yes yes you checked the monitoring Yes yes you always send back to someone els I wish you good luck

Eric Eisen

Service dept is HORRIBLE!!! AVOID AT ALL COSTS. OMG. One star is one star too many. Where to start.... [Couldn't post full story. Got frustrated and gave up. Just avoid this place at all costs.]

Chris Kuypers

Had issue with ABS needing some work--they accommodated me with a next day appt. and with excellent customer service. My warranty covered the work and paid out of pocket under $100.00. Service Dept is excellent!

galvatron megatron

From start to finish they handled my situation with perfection, and I was an out of state buyer. Thanks again! Highly recommended, within Chicago or anywhere in the USA

Hannah Milligan

Great service to my Subaru! Easy online appointment scheduling, convenient shuttle service and friendly staff.

Daniel Helie

Salvador assisted me when I came in for the first time the other day for an oil change. He was helpful and even let me know that my recently purchased 2016 Jetta still had a service contract that would allow my next two major services to be free (something the dealership I bought it from did not inform me of)! When the car was finished and brought around front from the car wash it was still wet and had not been dried. Salvador took no time in grabbing a rag and drying it off for me (something the porter should've done). Thanks, Salvador for your help and great service!

Jody mar

Contacted Ahmad months ago about a vehicle, he stayed in contact with me the entire time and made sure all my questions were answered, I was dealing with other Volkswagen deals also but he was the only one consistent and up front about cost and fees. He prepared me on everything that was going to happen when I came in so the sales process was smooth.

Jenna Chesswas

I have worked with Scott for almost 2.5 years and he has provided excellent service for a variety of my car's needs, including body repair, engine and suspension issues, and routine maintenance. Most recently, he helped repair a flat tire caused by one of Chicago's infamous potholes. As I had an appointment close to the dealership, Scott sacrificed his much-needed lunch break to come put on a spare tire and drove my car back to the dealership to put on the new tire, then delivered my car back to me. After ~6mo of owning my car and bringing it in for service, I found myself exclusively working with Scott. Although all the Autobarn employees provide excellent service, Scott is one of the most honest and genuine advisors I have ever worked with. Come see him while you can, because if the dealership is smart he will be in a management position very soon!

Sandra Dudley

We had a great experience at Autobarn Volkswagen! We couldn't be more happy with our new Atlas! Alex and the rest of the team were great to work with!

Ken Kappel

Don't have your VW serviced here! My wife took her car in for service because of a recall. They told her that her spark plugs needed replacing at 40k miles even though the car was running perfectly. The book says 60k miles but most sources on line say 100k miles for spark plugs. Rip off! Do not trust this service department.

Bruce Spengler

Excellent experience. When my service was slowed because they were so busy, they discounted what it cost me.

Christopher MacFarland

Andre Jennings Sr. is a solid sales rep and I felt I was in good hands during the process. He was always very helpful and responsive. This is the second vehicle I've purchased at the Autobarn and I'd definitely come back again.

Natalie M. Laczek

Thank you for a great experience with our VW Jetta tune up/inspection! :)

RAY PUENTES

10/10 all around.

Kelsey C

Very grateful that I can rent a loaner car while waiting for them to service my vehicle. I worked with Falisha, and she was amazing. Super personable person that made the time fly by even faster. Vehicle was done being serviced within a couple hours.

Tatjana Zlatanovic

Niko Vujanovich is one of the best salesman I have ever had. He's patient, kind, respectful and very very helpful. He treated every situation very professionally. He step by step told me what the service department will do, before they even worked on my car and he also called me in advance to inform me what will be happening. They had a rental car available and ready for me to use. Fast and friendly service always! It's always a pleasure doing business with Niko and the Autobarn crew . I highly recommend The Autobarn Volkswagen of Countryside.

William Roznowski

Needed an oil change no appointment necessary in and out in less than an hour. Service writer very courteous and had a smile. Really nice comfortable waiting area

Paul Saunders

Quick and easy service. Professional and polite.

Christos Furs

Excellent service. Amazing craftsmanship! I only need you to pick up and drop off the car to my work place. Please arrange for next times!!! Thank you!!! Toula Taltsidis

Lisa Fabian

quick service with friendly staff. Freddy did a great job coordinating the staff and my schedule. The work done on my car was better than expected and looks great. Thanks.

Rich Smith

I already knew what car I wanted when I walked in. The folks at Autobarn Subaru of Countryside made the test drive, sale and transfer as hassle-free and pleasant as any new car purchase I have done. Will definitely check here first when shopping for future vehicles.

kathleen street

I would NOT recommend this dealer to anyone. Thier service department is a joke!!!!!!! Took my car in last week and sat in the waiting area for 3 hours and was told my car was fixed. Only to find out a week later it was not. Took my car back today was called to come pick up my car that it was indeed fixed this time only to leave work to go pick up my car and find out it's still wasn't completely fixed!!!!! If I could give them no stars I would. Complete joke this place is.

K. Palacios

This is one of the best dealers I’ve had the pleasure of doing business with. We have bought 4 cars from them and the sales department is awesome. Friendly environment and no rush to buy. They give you your space when making a big decision when it comes to buying a car and they work with you to give you the best price possible. The service department is just as exceptional. Always look to please the guest and make sure the vehicle is at 100%

michael and rita dane

we live in california and ordered a beetle convertible from autobarn. the price, attention to detail, and the shipping was very good.

c damm

After being jerked around and lied to by multiple dealers (like Martin Nissan in Skokie) I ended up buying my car at the Autobarn VW in Countryside. These guys go against the stigma of the pushy car salesman type. Everything was professional. Everything was low pressure. The car selection was great. They had exactly what I needed at a price that was agreeable. The whole experience was exactly what i wanted. I'll recommend these guys (especially my saleman Eryk) all day and every day. Just a flawless experience.

Stephanie faruzzi

I purchased (leased) my Tiguian in August and absolutely love this compact suv. When I called to dicuss the urgency of needing a car, Christopher Kelly was the online sales rep who was super fast and attentive and immediately started working up numbers for me. When I came in, I was given to a floor rep who I was not so fond of. I felt like I was just another sale and he was not interested in genuinely helping me. In fact, he was helping other.people on thr floor while I waited and waited for 2 hours in his office to get the numbers together. This left a bad taste in my mouth, but I loved the car! It was not detailed like a new car should be so I decided to give a call the online sales rep I worked with, Christopher Kelly. Once again, he made things happen immediately, scheduled my appointment that day and it was also his day off. He made the appointment with the sevice Manager, Tom Fennewald. Tom was extremely nice and professional. The service department did my 30 day check, detailed my car and Tom made sure to keep checking on the car. I've never seen a car so perfectly detailed. A fantastic customer service experience by this dealership!! I love this Tiguan and couldn't even think of another car I'd want right now. So happy!!

Sasha Pratt

I was referred to Max from my friends who bought a car here, and had a great experience. Super nice guy, and not pushy at all. Really tried to work with me to get what I wanted within my budget. I will definitely be coming back whenever I need a new car, (hopefully later rather than sooner!)

Dawid W. Gal

It was really fun

Rose S

Great job to the staff members at The Autobarn of Countryside. The process was very easy and pleasant. The staff is always ready to help and are very professional. The waiting area is relaxing. Josh & Sam supported me this time and were terrific. There is another Subaru dealer very close to my office but I prefer to make the trip to Countryside b/c of the terrific customer service. THANKS VERY MUCH!!

Mark Shaw

It was an excellent experience from start to end. I flew in from out of state and Andrew met me at the airport in the car that I wanted to buy. Andre Sr., Kissy and Claudio took great care of me, helping me through the different steps of the out-of-state purchase. They did not try and sell me something that I was not interested in, and treated me with respect. Thank you Autobarn.

Cameron Ramirez

Bought a car from them without ever really seeing it other than a facetime call, thus being my first time buying a car over the phone/on the internet. The sales rep was always available to help, and when he couldn't the store manager was of assistance. There were issues with the wire transfer due to them not giving all the information which made me a little concerned (had to get my bank to talk to them). When the car arrived there were some issues that weren't told to me over the facetime call or through messages such as the brake rotors being rusted, paint peeling, and the fact I needed a special cable to connect via USB. The gas in the car arrived to me on empty when I was promised at least half a tank (they eventually sent me $20 for compensation). Overall the process wasn't horrible, but I don't think I will be purchasing from them again in the future without seeing the car in person first.

michele Cunningham

We came and received a better customer service than the one in Chicago. Jay and his manager treated us with respect and gave us the deal we closely achieved for the purchase of the car. It's been six days and I can't believe I'm driving such an awesome car! I'd recommend others who's interested in purchasing a Subaru go to this location. Thank you!

Carolyn Vazquez

Very nice & professional. No hard sell.

Dan Eldridge

I've purchased two cars at this dealership. and all my dealings with them have been fair and square. Both sales and service are very good - this year they were unable to store my winter tires due to stuff out of their control, so when they did swap and bag the winter tires for me, they did it at no charge and added a hand was of my car. Much appreciated, and keep up the good work.

Victor Maywood

Good experience with Alex and the rest of the folks there. Came the first day just to look around. Hadn’t even settled on a car make but that evening after our first test drive we were pretty sure we wanted a Volkswagen. Came back a second day to test drive another then decided we wanted all wheel drive and test drove a third no problem. We liked that we got the sense that we could take our time and in reality, we weren’t in a hurry, so that worked out for everyone. Did purchase that second evening. Got sold on the extended bumper to bumper warranty (bought used) hope we’ll never need it but if we do hope it’s all it was promised. Definitely would come back here in the future.

Raad Eshoo

Awesome service all around!! Niko my sales rep was amazing and the manager E. Jasim made the deal happen. I was in and out of finance in less than 15 mins. They had all the paperwork done. Would highly recommend these guys. Just good people all around. Thank you for my new Passat!!

Lotus Racer

Has my experience with Max! Purchased a 2015 Jetta S, the experience could have been better, but over all was pretty good!

Emily D

They don't deserve even 1 star. Took my CC for airbag recall, they replaced the airbag and write on their parking lot it give me airbag error went inside service and Bob ask me for $140 for diagnostic or I can take my car with NO AIRBAG.WOW this is the worst customer service experiences from car dealer

Pere Dimovski

The person working in the shop Jonathan Smith was so unprofessional, even the lady at the front desk give us much more information about what could be done and how could be done the repeating, very unprofessional and one more thing coming out of the office with full mouth with food while talking to us very unprofessional. At the end told him about all of that that we were not happy with the service and everything, he didn’t even apologize, just left.

Aaron Echols

I had a great experience purchasing the vehicle here. I was helped immediately, and the salesman Ray Cotto was very friendly and helpful. He explained everything fantastically and did not make me feel pressured about anything. He answered all my questions and helped me get the car I wanted. Fantastic place, and it was clean to boot! Sylvia was also extremely helpful and helped me pick a warranty that I like, as well as getting me a pretty good monthly payment on the car :)

Tom Zawada

Beyond my expectations, they even gift wrap your new vehicle if you like to. I am a big fan and long time client of Autobarn of Countryside. Purchased several vehicles over the years from there. Ask for Sales rep Miguel then close the deal with bilingual Polish- English speaking manager Mark Hornik. Thank you

Tony H

I spoke to Chris in sales. I had an odd request. I bought a 1999 Jetta GLX in another state that was originally purchased at this store and I just wanted to find some history on the car. Not only did he understand my request but he was more than willing to help get me the information. Incredibly awesome. Great customer service. Thank you.

Su Grant

Good service, helpful service techs. One of the best dealers I've ever dealt with.

Kristin Thirion

I had a great experience here. The salesperson, Dave, was very pleasant to deal with, and reached out to me a week after the purchase to make sure I was happy with my vehicle. An additional staff member, Mark, also contacted me to arrange a visit at the dealership so he could answer any questions I had and ensure I understood how some of the more advanced features worked. We will definitely visit this dealership again when we're in the market for another vehicle.

Bec O'Bryon

I can’t say enough good about Autobarn in Countryside. Our purchase from there was several years ago and our warranties have expired. Late last night, the battery died in my key fob while I was out. I showed up after the parts and repair departments had closed, and Miguel and the manager replaced the battery themselves free of charge. They we so helpful and kind. If you go there once, you will have access to fantastic customer service and a fantastic group of people. Thank you, Miguel! And thank you Autobarn!

Marta Coleman

Dave is the man! He's down-to-earth, fun and not pushy to make a sale. I felt completely comfortable and he made the car buying process a breeze. I'll be sending friends his way.

Lisa Eaton Wright

Quick and efficient service. Makes taking care of your vehicle simple.

Angelina Godinez

Super friendly and very pleasant environment. Extraordinary service from beginning to end!

Joseph Kelly

Great hospitality and very friendly staff. Honest people and the place is extremely comfortable.

Robert Eldridge

Recently purchased a VW Atlas, Ronnie our salesman was not pushy at all and the process was easy. We will go back

Anthony Grandinetti

Niko was absolutely amazing here. Great service, no stress and makes you feel like family. Highly reccomend the dealer and especially Niko.

Bob Plebanski

Go to dealer for our 3 Subarus. Service department is always fair and informative.

Jake Kruchten

I recently bought a certified Subaru Crosstrek from the Autobarn Countryside. Freddy Hamed was a great salesman who never pressured me, was upfront about pricing and costs, and was always ready to communicate - even coming in on his day off if needed. Coming from the city was a bit tricky, as I can't drive two cars back by myself, Autobarn sent a driver to fetch me from the Metra station in LaGrange. In 2012 I bought a 08 VW Rabbit, and even then the dealership provided excellent customer service.

Steve Capo

The technician, Greg, deeply cares about the quality, safety, and performance of my car. Extremely knowledgeable, and honest in his review. Truly a great feeling dropping my car off, knowing it is in such great hands. My thanks to Greg, and the entire staff in the service department.

Big Daddy lean

Bought a 2019 Golf R here, it was my first time buying a car but my salesman, kris, made the process super easy and cool

Diana Mcmahon

Love my new Subaru Outback and I have my salesman Bob to thank. He was most patient and informative as I decided on which Subaru was best suited for me. The sales manager, Tim, was very considerate of my needs and concerns as we negotiated a deal. I was also impressed with the financial team that helped me with my financing. The whole process was enjoyable and I would highly recommend this Subaru dealership.

Jill Russell

Our experience with the Autobarn Subaru of Countryside could not have been better. We loved working with Mike- he was fair, straightforward, and made the process painless. He gave us a great price without having to haggle, and we got a car we loved. We are moving out of state, but if we need a new car, we might still drive back to this place to get our car. I can't recommend it more highly!

Michal Kulesza

Countryside VW always come thru, we lover the service. We bought multiple cars from Autobarn. Highly recommend.

Brian Swanson

The sales guy was really helpful and answered our questions on the vehicle functions. All in all, a very pleasant experience.

Dale Farris

After reading many reviews on Google for dealerships, I was surprised to see this one with such high ratings. I decided to get my last service of 30k here even though I purchased the car at another dealer. I was extremely happy with the level of service given. This place runs it's service department just as we all believe they should be. Very professional, clean and organized. After using two other dealerships, I will only be using the Autobarn of Countryside for now on. Great job.

Willie Riley

Took my daughter there to purchase a car. Very nice dealership. The salesperson was great.

Duke Jovanovich

On two occasions requested two quotes. The first was for a new battery when I went there it was $40 more than the quote. Went to another VW dealer got it for the original quote price. Now for an oil change for a TDI VW. Always paid $69 for an oil change since 2013. Requested price for oil change and the tell me it's $104. Called another VW dealer and their price was $79.95. Will go to another VW dealer from now on.

Mark Sadkowski

Easy to schedule on-line appointment. There was no waiting when I arrived. The service was quick, and they washed my car! During this visit, I was told that they needed to reprogram my tire pressure sensor(s), which would have cost $70. I didn't understand this, because the tire pressure sensors have been working fine, and were fine when I dropped the car off. They ultimately said that a tire sensor may have triggered when they were moving the car around, and rotating the tires... They did not charge me the $70 - which was the right thing to do, so my review dropped to 4.5 stars, but there are no half stars here.

Anita Kieca

Every time I bring my car in I have experienced only efficient and excellent service and professionalism

S N

I bought a manual 2019 Jetta and Nico was my salesman. I learnt driving in a manual car like 22 years back and had not driven a manual for 16-18 years. Nico not only made the process easy but also helped me with a quick refresher and we test drove the car twice as i was a bit nervous. He also helped me after the sales as i had further questions about car features and driving in general. Overall i recommend buying car from this dealership and especially recommend Nico.

Ahmed Zeedia

NOT RECOMMENDED!! I had 2012 VW Beetle with 48k miles on it. The engine started to shake and after their inspection, they told me the cam shaft (critical engine component) was worn out. This happened 2 months after the power train warranty was expired, so I had to pay $3500 to replace the cam shaft. As expected, 5 minutes after picking up the car, check engine light come on!! After taking the car back and forth with the same issue, we have decided to buy another car from them (which was a big mistake) of course they undervalued the VW, and overvalued the Honda fit that I bought form them. Now the new Honda is missing few parts as shown below, engine splash shield (which created rust and corrosion issues), cargo cover and small plastic trim on the door. In conclusion, VW has awful cars and this dealership will try to screw you and take your money as much as possible by taking parts from the car, and their maintenance and service department is questionable. P.S. look at the other negative reviews and whoever respons to them, they will never admit any mistakes and that tells you everything.

Ms. Melodie R. Shaw

Always Excellent Service!

Mark Rodriguez

Terrible purchase experience, basically bait & switch tactics. Go elsewhere, we still have an issue with a 2019 Volkswagen Jetta we purchased over 30 days ago. We were told the locking mechanism could be disabled which was the primary decision on the purchase. The sales rep Niko has avoided our calls since the purchase in July and the general manager completley swept the unethical sales tactics used by his sales rep. If the sales rep would have been honest we would have never purchased the Jetta. Disappointed with the level of concern from management. One can only wonder how many other people have been scammed or misinformed with crucial information when deciding on a purchase from this dealership. As the old saying goes, it's the little things. If they can't be honest on the little things how could they possibly be honest on the bigger issues. This review could have been avoided had your sales rep been forthcoming. Again, do your research and consider those 5 star reviews you see on their google website, very questionable.

Ding Chen

So so, service is ok, but it damaged my vehicle's window wiper blades and its bar during car wash after this service service on Sept. that I found the issue since more rain in a month and driving was not often, which caused my driver side blade missing away during raining , driving on I-55. I had to change both for a pair of new.

Elisabeth C

Staff is always extremely professional, informative and straightforward. I appreciate that!

Bob Campbell

Scott and Chris were both very knowledgable, courteous, and prompt!! I hope you're taking "very Good care" of both of them !!

C M McCarthy

Service department is on point always. Parts department is always helpful

samantha pineda

Super Friendly-went in for a recall, thought i was gonna have to leave it overnight-they were able to do it in 45 min!!! in and out

Liz Wheeler

Great experience and service. Love the kids section. Everyone indulged my daughter as she tried out every vehicle in the showroom. Great snacks and coffee too!

Steve Pfeifenroth

They are always good people.

Juan Jacobo

I visited this dealership two times on Memorial Day to view and test drive a Jeep Wrangle recently put on their website for sale. When I saw the Jeep it was dirty and had just been taken in on trade. It was not detailed and had not been inspected as part of their process. I advised the sales person (Alex Espinoza) that I was interested in the Jeep multiple times but made no effort to sell me the Jeep. He definitely was un-interested in having a sales conversation. Once I mentioned I would come back to see this vehicle again once it was cleaned and inspected, he advised me that we would call me and mentioned that these types of Jeeps sell them selfs and might no be there very long. A whole week later the Jeep has not sold and I was called by sales person on 6/3/2019 to come in to view the Jeep that was been through mechanical inspection and cleaning detail. I visited the dealership on 6/3/2019 for the third time and I met with sales person. The dealership was definitely not busy and does not surprise me but the kicker was that in took the sales person 10 minutes to let me know the Jeep was not ready from detail cleaning and the key was not there to view the vehicle. He apologized and I left very disappointed that he called me earlier that day the vehicle was ready to view to be told it was not ready. I don't understand the lack of motivation to retain a potential customer to purchase a vehicle costing $28,000. I visited this dealership three times, does that not throw up a red flag that this customer may be really interested in purchasing. WELL I GUESS NOT for this salesperson/dealership. I would definitely recommend you go here if you wish to experience the following: * Vanilla Customer Service * Lied to via phone * No interested in selling you a car * No attempt to ask/engage you about purchase I will not be purchasing a vehicle here or in the future and will be informing family/friends of this ridiculous experience. I know plenty of other dealerships that would love to sell me a $28,000 car and will make effort to gain my business.

Mike Lindstrom

I purchased a 2013 Ford escape from this dealership. A day later I realized the bumper had been replaced and spray painted to match the color. This is the type of con work you expect at a cheap buy here pay here place not a dealership.

Bob Olson

Had a check up for my new Subaru here. Handled on time, everything went real smooth. The whole experience was fine and very professional.

James Popp

Had a positive experience with Carsey on the Subaru Half. No issues and a friendly person to do business with. Would Recommend.

silvia

I recently boutht a new 2019 Tiguan SEL from The Autobarn Volkswagen of Countryside. It was a great experience all around. Everyone I met was extremely friendly and Abe Hamed help me understand everything along the way. He is very professional and had answers to my many questions. They gave me a great and fair deal and I never get pressured at any point. I would recommended this dealership to all my friends and anyone looking to buy a car.

Ray Villafuerte

service advisor very helpful wih me on choosing the tires that i purchased on my recent visit,also did a courtesy check on my brakes.

John LaMonte

Clean. Good service. Excellent coffee. Family business where owner always says hello to me by name.

Dorothy Letzter

Always a great experience at the Autobarn Countryside. Sam took care of all of my needs, oil change, filters replaced and had my car washed and vacuumed in no time. thank you Sam!

Rafal K

I used to go to a different VW dealer for service. I tried this one for the first time and I was shocked of the excellent customer service (Jonathan) provided.

Shelly Cruz

Great communication, great service. Sal was great!

Ben Hafele

My wife and I had no intention of buying a car. We made an appointment for late on a Saturday afternoon for a test drive. We were greeted and welcomed into The Autobarn by Alex Espinosa. He quickly went to find who we set an appointment with. Upon his return, he informed us the salesman had left for the day, Alex jumped in, brought us to the car, and went on the test drive with us. Without being pushy or too forward he answered all our questions and was very honest. Long story short - we ended up buying a new car and would recommend working with Alex to any family member or friend.

Michael Picinich

Easy to roll in and drop my car. Salvador always does a great job explaining what work will be done, how long it'll take and offer anything else we need to know.

Jason Lange

THERE IS NO ALTERNATIVE FOR PURCHASING OR SERVICING A VOLKSWAGEN. ABSOLUTELY AWESOME EXPERIENCE.