Reviews of Sixt Rent A Car (Rent Cars)

10255 W Zemke Blvd, Chicago, IL 60666, United States

Average Rating:

DESCRIPTION

You will be able to see all the information of people who purchase the products and services of Sixt Rent A Car (Rent Cars) in Illinois area.

At this moment this firm gets a score of 3.7 stars out of 5 and the score is based on 152 reviews.

You may have noticed that it has an average rating is really high, and it is based on a very large number of scores, so we can conclude that the assessment is very accurate. If people have bothered to evaluate when they are pleased, is that it works.

You know that we don't usually bother to write feddbacks when they are positive and we usually do it only if we have had a problem or incidence...

This Rent Cars is included in the category of Car rental agency.

Where is Sixt Rent A Car?

REVIEWS OF Sixt Rent A Car IN Illinois

ERHAN KAHVECIOGLU

Bruce Rice

Great Cars Great staff in and out quickly

Jaclyn Nieland

Wonderful experience! I was a little weary since it was off airport and the cheapest price but I couldn’t have asked for a smoother process. I never waited during the whole process. The shuttle driver was always ready to take me immediately and I never even had to go inside the off location building because they were already waiting for me with the car ready to go. Even the car I received was in superb condition. Can’t recommend this place enough. Amazing customer service all around.

Warren Hatcher

Excellent car at a great price and outstanding service from rental personnel.

Nicholas King

Being a Sixt client was awesome! I'd suggest it to anyone and the 24/7 availability and overall process was as smooth as my journey in that brand new car ✓

Karen Jupp

A very efficient and friendly service from both the personnel on the shuttle service and the branch itself. We would highly recommend this branch/company. Thank you

Matt Glasser

The people are very nice and the van I rented was reasonably priced. However, it had been damaged to the point that the rear sliding door would not open without repeated jerking and tugging, which eventually injured my back to the point that I needed to visit a hospital emergency room. After I posted the review, Sixt wrote to ask for more details, and I provided these, but I have heard nothing further from them.

Bill Choi

Very friendly and professional service.

Condominio Las Dalias

Quita Ralston

** Update....a representative from Sixt contacted us and revised the invoice. We were given back the deposit, reimbursed for the fuel, and the extra charge for being late was removed. Renting the vehicle was easy and they were super nice. However the issues we had with the billing afterwards was beyond frustrating. I am happy this was resolved and will consider using them in my future travels. Previous review: I had never heard of Sixt before and was impressed until I returned the car. I paid an additional $200 deposit since I was using a debit card, and only $62.00 was returned. We were charged several fees, such as a shuttle fee, MN vehicle License fee, energy surcharge, and $62.00 in fueling fees for a COMPACT SIZED CAR that was dropped off 3/4 full! We were billed $8.99 per gallon for fuel instead of $2.75. I have no problems paying fees, but have a huge problem when I am not informed beforehand. In total, we were billed $448.00 for a booking that was supposed to be $238.00. I have been unsuccessfully trying to reach a human for two weeks to resolve this issue. I have only received a confirmation from the no reply email which asks for me to be patient!

Courtney Richards

I was skeptical about them and should have gone with my “gut”. They were friendly and helpful upon check in, but felt very “sales oriented”. However, when I dropped the car off the guy did a walk around the vehicle as I stood there, and said it looked good and took the keys. THREE days later I get an email from their claims department indicating damage to the vehicle, “windscreen drivers side stone chip not in drivers vision”??? And they want my insurance and further information about the incident???? No one did a walk around before I drove off with the vehicle. How do I know it wasn’t there before I rented it or happened after I dropped off. Seems very suspicious to me. I recommend going with a trusted rental car company.

Alexander Onbreyt

Beware of click baits. Booked Range Rover Velar and was looking forward to driving it over the weekend. Instead, was told that the car was very popular at that location and was not available at the time of the pick-up. Ended up getting Volvo XC90 and I couldn't downgrade since I prepaid my reservation for a higher class vehicle. Also, asked to at least comp booster seats because of the bait click switch, but request was denied. Will think twice about booking with Sixt again.

Eric Nelson

The experience from the beginning to the end was top notch. I don't have a single thing I would like them to change. Really, the staff was busy at the time of my pick up but still made me feel like a priority. Drop off was a breeze. If you are looking to rent ANY TYPE of vehicle. SIXT rent a car has got the operation side of it down. Great job SIXT. I will recommend you to all who ask where to go to rent a vehicle. I will also be back.

Jane Hjorth

This is the second time I have rented from Sixt. The staff is always helpful, courteous and made me feel like I was important. I would recommend this rental company. I especially appreciated the gracious and kind service in returning the car after being rear-ended at an intersection on the way to this facility. The caring, non-condemning attitude towards me was the "light" after this bad experience. I encourage this company for car rentals.

brian mitchell

My company prepaid for the car through hotwire. When I arrived to pick the car up I was told they needed to put a hold on my CC for the rental. So far no problem. I was feeling pretty good so I went ahead and prepaid for the gas as well. My trip got extended so my company booked another rental through Hotwire the same way, since you can't extend a reservation through Hotwire. SIXT asked me if I wanted to keep the same car when they found out I was returning one and picking up a new one. I said that's fine but the gas tank isn't full. I was told not to worry about it, so I didn't (stupid me). When returning the car I got stuck with a gas bill. A week later I found out I also got stuck with one of the rental charges. For some reason My company's CC was reimbursed and my card was charged. When I called and spoke to a less than interested customer representative she gave me the run around about how I have to present the same card that was used to prepay. I probably would have sucked it up and just dealt with it, but I had 2 reservations and was only charged for one. If that was the case I should have been charged for both rentals. When I brought that up, I got more excuses than a convict going back to prison. Finally I just got the repeated "I'm sorry sir there's nothing I can do". Not the end of the world. My company will reimburse me, and I probably won't be using SIXT again (definitely not in Minneapolis). Buyer beware. Mitch

Corey collins

Best car rental place EVER!!! Great Staff. Hands Down. Great car selection. Keep up the great work.

Kami Marie

Excellent experience. Friendly staff, in & out quickly. Great rental at fair price. This is my new go to for rental cars. Thanks!

Hassan Charania

Super excited for coming up vacation to las vegas .. renting with sixt for the first time as being a 3 year loyal member to avis , they have proved there can be beaten with a substantial margin. I hope ever thing goes well.

Edwin Meskes

Car rental for 8 days Las Vegas. Friendly and helpfull employee. Received a comparable car, since booked car was not available. Car was clean and worked perfectly. Only remarks. Tyre damage was not included in the full insurance. Also towing costs from the Interstate/highway was not included as well in the full insurance. This is a bit misleading. Overall a good experiemce, but next time I will rent a car where tire and towing expenses are covered (and included in the price).

Mendy Gopin

Great staff, service and prices. I was in and out of there quick. Very efficient. I will definitely use them again!

Murad Ilyasov

Much better cars compared to enterprise and other rentals. Competitive and often cheaper priced. Other rentals use base models and charge for everything as an extra with duct you can pick a vehicle from the lot and 80% of the time you can find a fully loaded one with all the bells and whistles for the price of a base model...

Brian Oxford

Great friendly staff that know what they are talking about and great car selection with almost no marks on them. Cars are brand new I had a 2019. This is my new car rental place in Vegas.

Antonio Smith

Daniel, Shanika, Clay and Randy are great ! Will be back soon! Great experience.

Arianna Santana

First time renting with Sixt & let me say they treat you like a star. The ladies & gentlemen at the front of desk are very respectful & explain everything throughly. I got to my car & iwas in shock on all the cool features the e300 has. Wow. Great selection Sixt. Also when returning the vehicle the ladies & gentlemen working outside were in the freezing cold, big shoutouts to them. Will be back again & I'll also spreading the word. 5*-5*-5*

Leo Girtz

Great place to rent a car!

Cooper Johnson

Professional, efficient and quick. Shuttle Driver, Moe, is a treasure. I flew into MSP, got my car and was headed for Duluth, for the first time. He knew right where I was going...made a recommendation to stop at a restaurant along the way, which turned out great. Great experience...great price.

Michael Faniel

Real nice people. Rented a 12 passenger van.

Jessie L

Hidden charges and sold me an insurance with me explaining I already bad with my credit card

tanvir hanslod

Buena compañía de coche

Jason Tompkins

Check in was smooth, they upgraded us to a Cadillac for free. Insurance was included in the rate which was a nice touch!

Mary Alice Fowler

I will always use this service when its available. Frankly its fast, they pick you up and take you to your car, move your luggage, AND you don't have to stumble around in a parking garage any any time. The location is by far more convenient to get in and out of. The shuttle drops you off right at the door of your airline within 10 minutes of dropping off the car. It's a no brainer

Chris Bonafield

Customer service was outstanding. The whole process was very easy. As we were taking off one of their associates offered some wireless headphones, made for a quiet ride for the driver. This is how companies could treat their customers but choose not to. The Pacifica we rented was very comfortable and had a ton of great tech in it.

Mary Krause

This is the worst rental company of all time. DO NOT use them. They have many reviews claiming damage done to their cars when there was no damage done. When they respond to this all they will say "they will look into the matter" but know this company will rip you off. They are claiming $1000 of damage done! Reply: Oh I have they are saying we did damage that was literally impossible for us to cause.... worst company and worst service.

Tom McDowell

My best rental car experience ever! No waiting. Only ONE document to sign (as opposed to signing and initialing in 37 places). Shuttle driver gave us helpful tips on how to avoid major road construction to/from the off-site rental car facility; that advice probably saved me 30 minutes.

Florian Reichel

(Translated by Google) Bus ride from the terminal to the new rental car station was not 10 minutes. The signage of each car rental provider was good. Unfortunately, my vehicle was not available, but the other SUV with Navi was also very good. The lady at checkin was very friendly and helpful. First class. (Original) Fahrt mit dem Bus vom Terminal zur neuen Mietwagen Station war keine 10 Minuten. Die Beschilderung der einzelnen Mietwagenanbieter war gut. Leider war mein Fahrzeugwunch nicht verfügbar, aber der andere SUV mit Navi war auch sehr gut. Die Dame am Checkin war sehr freundlich und hilfsbereit. Erstklassig.

Clean Lyrics Records CLR

Innova Institute

Inconvenient if you fly into terminal 1. My mom arrived and no one was at their desk. She didn’t know (no instructions given) to pick up a phone at that desk to call the other terminal for a shuttle. When I called them myself to get her help they kept putting me on hold. I tried to tell them my mom was at terminal one and what should she do but they always put me on hold before I could get that out.

Apoorva Girish

Ashley Richmond

Great customer service. Quality rentals. Reasonable prices.

cherca2002 .

Excellent service and cars. As they are off-site, much easier than getting lost in that complicated parking garage at the airport. The shuttle drivers and staff were wonderful. Will definitely use them again and recommend to friends.

Mohammad Irfan

Thomas Morales

Second time renting from Sixt at O hare and they always exceed my expectations. They did not have the car I wanted (understandable due to holiday weekend). However they took care of me and gave me a great upgrade and met me halfway on the price difference. I will always rent my cars from these great people who are always professional and friendly.

Chris Babb

I waited an hour for a car seat. When they couldn’t find one I was told to drive illegally to a local Target to pick one up. No upgrade offered but was able to get a whopping 15% off my bill. First time last time.

Xavier Cothenet

Ann-Marie Rosland

Stay away from this place. They are particularly inconvenient - unlike the other car rental companies at MSP you have to call for a shuttle from the car rental desk area, wait, and get driven to their location 10 minutes away - this was tough for us with young kids after a busy day of travel. The other companies have staff and cars right in the garage attached to the airport car rental area, but not Sixt. Then once we were at their off site location, they wanted to charge us significantly more for our rental (almost $50 for the week) than the price we were guaranteed through our online booking. They wouldn't change the rate even though I had our confirmation, and we were so far from the other car rental companies that we couldn't easily change to another company. Then they tried to relentlessly upsell us to want a bigger even more expensive car - of course not! And what a hassle after everything else we had dealt with. I am not done dealing with them I will get the $50 refunded and the rate I was guaranteed at booking. UPDATE: I sent Sixt my reservation with confirmed rate, and my invoice showing I was charged too much. They are refusing to refund the difference. So they appear to be dishonest as well. Definitely not worth the extra hassle to get to their location especially if you won't get the lower rate promised at booking.

Menderes Bajrami

Never rent from here. I had unlimited miles but they still asked where I was going. Once they heard I was going outside of the northeast they hiked up my rates double. Once I agreed to the inflated rates, because I had no choice as I needed the rental, a manager told me "nevwrmind, we are just going to cancel your reservation and not rent you the car". I was absolutely shocked. So I guess unlimited miles doesn't exist at this place. I felt I was bait and switch and then left without a car. I will never do business here again!!!

Michael Smith

Beware of hidden cost in T&C. My experience agent spent much time pointing out non cost impact conditions. Never mentioned $5 fee per toll with no limit. My $50 in tolls cost me $195 in fees with NO relief from Sixt. Off my list of rental car companies.

Jay Edits

Great service

Ravi S

Charged Admin fee $40 on top of toll!! I rented a car and they offered EZpass as I was going to Boston and I declined thinking that I'll get a bill and can pay. Now I get invoice from Sixt toll+$40 was charged to my card. No one explained me that they will charge $40 if I did not take EZpass. They should have told me in advance about the charge. Please note this is charge is by SIXT not by tolls. I'm okay if they charge $10 or so as admin fee. But this is ridculous to charge $40. There should be a better way to deal with automated tolls by rental company.

Nathan Nichols

Awful customer service. Will never rent with them again. Over 20 calls with 30 minute hold times a piece. Never received a call back, did not get sufficient resolution. I rented 50 days with this company in 18 and will never give them even 1 again.

Jonathan Potts

Disappointed the car we rented. Had a check engine light on and needed service. Probably won't use them again for our next rental on vacation.

Meredith Spielman

I found it really unprofessional how the agent who helped me when picking up tried using scare tactics to try and sell me additional insurance. He implied that if we didn't purchase the additional insurance, they would try to find any small scrape or scuff and charge us for it. That really left a bad taste in my mouth about this company. Other rental companies offer additional coverage too, but they aren't so pushy and threatening about it. Other than that agent, the rest of my experience was fine.

B&T L

We made our first rental from Sixt not too long ago. I found it interesting to hear that they are a German owned agency as well as one of the oldest car rental agencies in the world. The vehicle we were given was very clean, which I find is not normal from other places, so that was a plus. Their building and lot is very nice, organized, and clean as well. The staff at the counter as well as those that brought your vehicle to you are very courteous and friendly. One complaint I would register is that their counter situation needs to back away from the door a bit as well as offer some privacy from those standing behind you. There was a bit of a traffic jam at the first counter with people stacked up and blocking the entrance door. Overall, they have good prices, nice vehicles, and professional staff. Will use them again.

Micah Smith

Policy's very strict and doesn't cater very well to the service they are offering

Sam Childers

Had an amazing experience at this location. Reese was my guy and he took great care of me. I rented the Lincoln MKZ.....and loved it

Tommy Polnaszek

I booked online with Economy rental and I walked all over the airport trying to find it. I had to stop after giving up and calling the number for their customer service and asking and was informed that my rental could be picked up with Sixt. I had no idea, this delayed me almost two hours and was very frustrating. Other than this the service provided from the first gentleman at the counter all the way through to the shuttle guys was top notch.

Alan Shechtman

Great price, professional staff, late model clean cars.

Alan Ingwell

I was very happy with the efficiency of the staff on-site. Rental process was simple, return was fast, and above all the car was in fantastic condition! I will definitely be a return customer.

Karen Dunning

JJ Lu

Had an early morning reservation. No one was at the desk so I took my money next door to EZ rent a car.

HippyChicClean Boom

We had never heard of this company so we hesitated a bit when we found they had the best rate... im so glad we took a chance. The service both pick up and drop off was good. The car selection was great and the price was the best. We'll check Sixt first next time.

Elena Vazian

Two shuttles from the Vegas airport. No free upgrades. Go get your own car. Hard sell on insurance and upgrades. Two star because I booked a Yukon and got a Yukon.

Mary Texidor

Just return a nissan Altima great price i enjoy going there every month the services i get is priceless Shanika is and allways will be my number one she so nive and sweet i recommend you and everybody to rent you will enjoy and remember Sixt rent a car great price unlimited miles have a great Day everyone

Jocelyn Bentley

Great shuttle service, the driver was so nice! Had a good experience overall at this rental agency. Super helpful and kind staff members

Rob Hoitt, APTD

Excellent service, friendly people, on the whole a great company to rent from. The only reason I can't give a 5 is that Sixt's instructions to get to their off-site rental office are a bit confusing. It took us an hour to get from the plane to the location mainly because the instructions were not the most clear. (We didn't have any checked in bags either.) Once we got there, our check-in team was great and even asked about our trip and gave us some ideas about places to visit. (We couldn't do them all, so we're going to plan another trip soon to give them a look.) So I would totally reccommend, but I might suggest to just take a cab over instead of doing all the shuttles.

Tom M

I booked a BDL car and they ended up they had NO shuttle from BDL they are WAY in Hartford - also - the moment I made the mistake I called and emailed and they refused to cancel my prepaid reservation. So they advertised themselves as a viable BDL option - but they are not unless you pay $30 Lyft EACH way - they won't pick you up! Staff may be fine; but they top guys are unethical and unethical policies and advertising. A Bait & Switch Scheme.

Shay Wilson

I was in the area on business and decided to rent some vehicles from this company. One of the vehicles wasn't ready when I arrived, and the staff had a hard time looking up my reservations. I found the gentleman behind the desk to be very curt and condescending. I'm extremely surprised that this was my experience, as I have used this company many times on travel. I'm hoping this is a one-off and not the norm.

Michael Hyser

20-JUL first and last time I will likely rent from this car company. The staff was friendly, but it took a long time in line to reach the counter (general gripe about most all car rental companies) I pre-paid, and reserved a vehicle online arrived at the rental location on time for the reservation and was told they were conducting final preparation on the vehicle which would take another five minutes...ok cool I can wait. 5 min turned into over 45 and the vehicle I was given was underwhelming at best. First it was dirty, roof covered in dirt, windshield with bugs, something spilled in between the drivers seat and console, and the interior of the vehicle smelled like it was last rented to sweaty football team. In all fairness, Sixt did discount my rate for the delay, but I would gladly pay the original price we agreed to for a expeditious rental process and clean vehicle.

janine Hunt

know someone that rented. AlWAYS check the gas before driving off the lot because in this case they did not fill up the car completely, and it can be an easy oversight especially if you are rushing.

Abhinaba Rakshit

It was hassle free and the service provided was quick. We took a Chevy suburban and it was in a great condition. The car handled extremely well. The only downside is that it's an off-site location outside the airport but they have a very good shuttle service.

El Theodore

great service, nice guys, very uncomplicated hand out and car return

Campbell Rowe

DON'T DO IT!!! THEY WILL RIP YOU OFF. You have been warned. I booked and fully paid for a car 10 months prior to picking it up. Upon returning to Australia, 3 days later I get an invoice for US$242 (AUS$369) for the balance?? Try to contact them, you get no response. Write a review on here, you'll get a response from Chels asking you to email customer service with #google. If this person exists, you'll never hear from them either. I'm in the process of going through consumer affairs. You cannot quote someone a price, let them prepay it and after the hire bill them for almost double. This is a BAD BAD company.

Yvette Ebb

I had a great experience with Sixt rental service. I was worried about using them because I had never heard of them but I'm glad I decided to give them a shot. The staff were all friendly and helpful. The car we requested wasn't clean so they upgraded us and it was really easy to get and return the vehicle. I will definitely use them again! Their prices are very competitive and you get a nice car, what else do you need?

Kevin Johnson

I had two problems It was not easy for me to do online the date that I wanted the rental car would not show up correctly it would give me other dates That is why I had to come to sixth to get reservation The other problem was very simple please they need to clean the windshield on the inside correctly the windshield was smeared it’s like they use the wrong cleaner for the windshield and all I did was smeared so that wasn’t good other than that I liked it everything else thank you

Max Lanfear

A short shuttle from the McCarran Rental Car Centre. Great cars, friendly staff and quick service. Rates got cheaper until about 2 weeks prior to renting - Keep checking to make sure that you get the best deal. Ashleigh was incredibly helpful recommending where to drive and get the most out of my trip. Possible to walk here from the Rental Centre if the bus is full, but the shuttle is very quick. Will rent from Sixt again!

Lillian Silva

I didnt have a problem with the people work. They where very helpful and pleasant. But i did have a problem cuz my husband had to cancel are tentsl a week in advance because his job would not give him vacation. WHST HAPPEN HIS JOB CHANGE COMPANY AND THEY WOULD NOT HONOR HIS VACATION WE HAD TO CANEL EVERYTHING I GOT MY CREDIT BACK FROM THE TWO HOTELS. BUT SIXT DID NOT THE KEPT 113.00 WITH NO CONSIDERATION. THATS NOT GOOD AT ALL...

Jazmine Lynn Mahi

No attendant was at the counter when we arrived from Hawaii. Then we had to wait for a shuttle for almost 30 minutes. Then upon returning the vehicle, the attendant noticed a smash on our vehicle that we were unsure of whether it was there or not. We did not have anyone do a walk through with us, we were just given the vehicle and now they are saying we may be liable. Horrible customer service. Never renting from this company again.

carlos gomez

Daniel, Randy, Shamika, Clay thank you for your exceptional customer service. We will be back, Great experience. We love Sixt Rental Carlos and Leslie Gomez

eqbal vahora

great service from faizal first time renting with sixt.will come back

Kanita Meenakanit

STAY AWAY!! ABSOLUTELY NOT RECOMMEND!!! My first time renting with Sixt and it is gonna be the last time!! Their location is off site, taking about 30 minutes to get there from MSP airport, door to door, by their shuttle service which was not a pleasant ride. I was then unfortunate enough to be given a vehicle that had a defogging system malfunction where I needed to spend 90 minutes to defog the vehicle as ice built up in the inside compartment. That was not acceptable for a brand new 2019 car. Of course, they blamed it on mother nature!! I was stranded in Minneapolis, could not move the vehicle for an hour and a half. I called to get help and report an issue and was told to just wait. They refused to provide any assistance whatsoever. I waited, scrubbing all the windows INSIDE the passenger compartment because ice got inside and immediately returned the vehicle 2 days earlier with some parts visible with ice inside and asked for a refund for the 2 days, made in-person complaint to the manager who did not seem to take it seriously, not even willing to check the vehicle immediately. I ended up spending $50 for a Lyft ride home. Their HQ responded to my complaints and asked that I contact their local office directly, but their local MSP office ignored my several emails completely. How unprofessional they are!! I then went to BBB, and that was when they got back, refusing to take any responsibilities. Obviously, they wanted my $150 which they can now keep; but unfortunately, they lost my business forever!, including businesses from all my friends and families. Poor management, poor customer service!! Absolutely NOT RECOMMEND TO ANYONE!

Tim Tibbetts

Excellent service with zero wait time. Great location with easy access from 494.

Michelle Richey

fast and friendly service here. great rental prices as well

troy callender

Fatima Jones

Sixt rental car is the place to be they have great customer service you have shanika who is great at what she does an makes sure she could help any way she can and who could forget Clay who pulls the cars up an make sure that your aware of any incidents in the car that happened before you leave in it. we also have a new comer Daniel who is very professional and always is willing to jump in at any means necessary to help get you an a car or solve any problem that you may have Also Big shout out to randy he works with you as best as he can an make sure you happy with what ever car you want an if you cant get the car you want that day he makes it his priority to get you an the car you need as soon as possible love this place been renting from it for a while now an recommend it to everyone out there that need a rental!!! Shanika,Daniel, Clay and boss man Randy are a great team dont know what i would do with out them.!! Great job guys -Fatima

K B

Great selection, surprisingly low prices and service was great. It would be helpful to have additional staff on hand as the line did get long, but overall I’m pleased and will rent from here again.

Clarisa Sorge

The staff are friendly and they have recently refurbished the office between April 2018 and May 2019. It's a lot more welcoming and modern. Getting your car when you have pre-booked it is super quick, it was about 5 minutes for me. I always rent my car through Sixt as they are reliable and they tell you the insurance covers you can get online when you book it. There aren't any additional ones when you get there like some other places I have previously used. They might ask you if you want to get the cover you haven't booked but that's all. The car was clean and new as well. Shuttle service to the car rental place across the street is available as well. From there you can get to and from the airport.

Ralf Soehner

Jason Taber

By far the best rental car experience I've ever had. Every person I interacted with was friendly and helpful. The process was fast (at 10pm, no wait and maybe ten minutes to get into the car), and they didn't make me answer a hundred questions like most rental agencies. The car was clean and in good condition.

Victoria Weidenthaler

Michael was great! I booked a car online but wanted to make changes to the reservation which Michael assisted me with in-person. I live in south florida and use Sixt down here often, it was nice to see the same excellent service in Chicago.

Linus So

We got our “upgraded” Volvo S90 at night, found it cannot be locked by key. Returned to the branch (spent 40mins in total), the staff told us the key was not “charged”, please put it in charging area. After 2 hours drive to Kingman and check in at Motel, we confirm the issue still exist. Then I google, the battery nor the key can be charged. Called hotline, he said it is cosmetic problem. Sixt will NOT send a car replacement nor anyone to fix the issue. He suggested buying a new battery at Walmart. We done this task in next morning, problem still exist. Finally we spent 2 more hours drive from Kingman (4 hours round trip + gasoline) to get our replacement. I understand your car’s condition cannot be perfect (yet the replacement C300 have unpleasure smell when AC is on), but locking the car is very basic security features. Your staff on hotline suggested us to always carry all luggage is not making sense, you staff in branch was very unprofessional. If he don’t know the car features, please refer to manual or google it. if he still not sure, please send the car to repair but NOT lying to customers.

David Choukroun

very professional -- clear offer and services

Evan Dudzik

Really courteous and efficient service. I was a little uncertain having not heard of the brand before, but they were great.

Ostap Kirichenko

Great cars at fantastic price!

Nora McAndrew

I worked with Michael J at the rental counter. He was amazing. I had originally booked with a different company third party only to find out when I was picking up, they do not rent to locals, at 8:30 on a Friday night. Michael turned my day around. I returned my vehicle Sunday with the help of Karthyrn who was also a amazing and friendly. Thank you all for your help.

Kaushik V Nunna

Awesome service and prices.will be using them again.

F

This was our first experience with Sixt. We were excited about their selection of vehicles and prices that came highly recommended by several colleagues. Turns out that our vehicle had a faulty trunk door, which we would have discovered had we done a "walk around." As we were driving on the highway en-route to our hotel. The trunk door flew open and our stroller and luggage flew out onto the highway. Luckily, we were being followed by my sister that was very spontaneous to the event. This could have been a very serious issue to the vehicle behind me. When I returned the vehicle upon examination of Sixt, it was in fact a faulty trunk door. All of this could of been avoided had Sixt checked the vehicle upon delivery.

Kara Winters

Awesome customer service. The shuttle was great!

Loudena florestal

They were so unprofessional. They started by asking me why I came from NYC to rent from them. Their policy is ridiculous. I ended up not getting the car and they were very racist the way they talk and treat people of color.

Brian King

The best place I've ever rented from. Fast, friendly and fun. Only place I want to rent from. Had a few bad ones in the past. But this company kills it. Thanks!

beverly villanueva

Great place to rent a car

ike marv

Best car rental company on the planet!!

Tina Beier

I wanted to rent a small convertible to do a desert highway drive when I was on vacation in Vegas. Despite having to take an uber to the location, it was still cheaper than the rentals at my hotel with a much better selection! (they do have a shuttle service to the airport). The associates were so nice and helpful - it took all of ten minutes to get me onto the road. I liked that they had different insurance options. I was hoping for an upgrade and they offered me a mustang convertible, which I obviously took! The car was in mint condition with a good radio and built-in GPS. I drove it about 450km that day and it was fantastic. When I returned the car there was no hassle and the attendant was so cheerful and talkative. I would 100% use Sixt again.

A Google User

Will never rent another car in Chicago O’Hare taxes and fees way too high run the experience of renting a beautiful car

Sam Gaare

Terrible human being working today. Wife locked her keys in the car and called to ask for help. Dude says “good luck” and hangs up the phone. Will never rent from here again, which was going to be once a month for 3 years.

Scott Currie

Setting up a counter in the airport auto rental center, when you don't actually have any cars there, is a bit deceptive to begin with, but I was willing to let that go, mainly in view of the great price you promised, as well as the extraordinarily professional and friendly service of your staff there. I specifically inquired at the time of the rental about what charges would apply if I returned the car in less than the one-week rental period, and was informed that since the rental fees were charged by the day -- @ ~$30/day -- I would only be charged for the days I kept the car. As it happened, when some fortuitous circumstances allowed me to return your rental car after only one day, I was instead charged ~$75 for that single day, and given the flimsy excuse that the rental rate had somehow reverted to a daily rate that I had never been quoted simply because I had not kept the car for a full week. So for a short-term profit of less than $50, you've now lost a customer for life, one who will make sure to tell all his family and friends -- and anyone else who reads social media and Google reviews -- to avoid renting from you at all costs. Talk about penny wise and pound foolish. Caveat Emptor!

Jerome Harter

The shuttle service and the staff in general make a huge difference. A very positive experience, perhaps the best we have ever had when it comes to car rental. And the price was reasonable. We will definitely be using Sixt every time we need a car in Minneapolis.

david caruso

First off. Having to use an additional shuttle and wait for an additional shuttle was a surprise and an inconvenience. I waited in the hot sun only to miss the first shuttle to your place. The second shuttle to your place finally came. The shuttle bus was hot and the drive had his window wide open. So of course there was nothing cooling in the shuttle van. The shuttle to your place is short but frustrating with no AC on the shuttle van. When I arrived I was also surprised to see on 2 counter people at the check in. Which made for a longer wait to check in. I used sixt rent a car thinking I could rent a more premium brand car. Not so attainable at other rent a car companies. Like a Mercedes Benz brand. And of course the Mercedes Benz brand I thought I was getting of course was not available. Felt like a bait and switch to me. In the end I got a car that I could of got else where very easily. I expected a much better experience. And came away very unsatisfied. Needless to say I dont see using sixt car rental again. David Caruso

Malcom Sablan

Highly recommend this place. The cars always in great condition every time me and my family come here!

Wendy Ruokangas

Best prices for rental during summer in Minneapolis that I could find. Very pleasantly surprised that the service was comparable to the "big name" car rental places I have used before. From the desk clerk, the lot attendant and the shuttle driver - there and back from airport since Sixt is the only off-airport rental anymore - everyone was super helpful and friendly. Highly recommend due to service and price. And since you are shuttled out of the airport by them it was so much easier since I don't know my way around MSP and the rental place is within view of freeway making it simple to get on the road and towards your destination.

shellymoorman .

Awesome staff working at the Minneapolis airport. Great price and service. This was my first experience with this company. I will definitely be on the lookout for it in future business trips. Highly recommend this company.

Chris

This place worked out well! Had a ride to the location, quick transaction both times. Great service!

Nancy Bischoff

I had never heard of Sixt before and I was very apprehensive when the online booking confirmed my reservation without even taking my credit card info! But after researching and a phone call, they assured me I indeed did have a confirmed reservation, and all the info I needed about what to expect and how everything worked from finding the rental desk to how I’d be taken by shuttle to their off airport site to both pick up and drop off the vehicle. Everyone I dealt with was very friendly, courteous and helpful. The car I had reserved was not available so I was automatically given a free upgrade which was waiting for me with zero delays! I also feel the prices at Sixt are very fair and reasonable. I don’t rent cars often, but I will definitely use Sixt again when I need a car. Thank you Sixt for a great rental experience.

James Blanch

I rented the car via their website, entered all the information including drivers license numbers, addresses etc. Upon arriving it took an hour and a half to get from the airport to the rental car location as they only have 1 small sixt shuttle bus. After getting to the Sixt location we waited another half an hour to check in. Once we got to the desk that we thought would be quick as we had filled in all the details for a "quick" check in as their website indicated it took at least another half an hour as they still need to re-enter everything. They then filled the car with gas, put a hold of $2,500 on my credit card and gave us the keys. The car had old chip bags in it and had soda sticky spots over the dash. From the airport to finally being on the road behind the wheel took around 3 hours, the return however was quick and smooth.

Michael Bahr

Staff not very accommodating. Gave me a regular van for premium price. Even though rent through their website.

Diane Alston

I've rented a few times from Sixt and had great experiences. They have low prices and the customer service is exceptional. Shanika was very helpful!

S G

This place almost didn't rent to us because we didn't have our own personal car insurance despite the fact that we don't even own a car. It seemed more like racial profiling to us.

charley brown

Chicago runs a tricky way of returning cars where no one available to switch payment methods

Dani DeW

My goodness! This os hands down the best rental car I've had the pleasure of renting from in Minneapolis Airport! The customer service was just inpeccable! Not a single issue to state. Our shuttle driver,(White, mid-aged, male with long tresses of hair) was superb. He drove safe, had indepth knowledge of the city, gave us maps and just had a cool personality. The car was ready when we got there, any bodily issues with the car was handle prior to our experience. The tire pressure light came on half way through our trip but ultimately had no problems. Good job you guys! Will be recommending and renting again!! -Danielle

Andres Mendez

I rent here all the time the cars always clean. Shanika, Clay and Daniel have excellent service

Randolph Tall

Very good service, totally happy

Lin Brown

If I could rate them zero stars, I would....We had to take two shuttle buses to the location and upon arrival we waited in line for over 15 minutes. In addition to the wait, our rental agent was extremely unprofessional and the car we reserved was not available. She pushed hard to upsell us and because my husband really wanted a specific model, we agreed to the additional charge. When we said yes, we were told that they couldn't let it go at that price. She said the quoted upgrade rate was too low and when I challenged her on the reason she changed her story and stated that they had to hold that specific car for a reservation. This statement is completely untrue because their website clearly states that they cannot guarantee a specific model, only a car in a similar class. The bottom line is their upsell tactics are misleading and if you don't buy their insurance, they will flat out tell you to not contact them and to work with the third party site you booked through. Also you should be mindful of the name on the booking. If you don't plan on driving DO NOT book under your name, they will not change the name on the reservation, instead you will have pay an additional driver's fee of $12.00 per day like we did. We questioned this policy and her response was "well you need to reach out to the site you booked with". So I did exactly that and 3 days later while we were still on vacation, the rental agent called me to argue about my concerns. Absolutely RIDICULOUS! Needless to say we will never rent from them again. Do yourself a favor and rent from a reputable company.

Chris Medland

SLot Lover

It was a horrible experience. We booked for 4 days and due to some family emergency we had to leave after a day, when we went to return the vehicle, the gentleman receiving the vehicle told us that we will only be charged for the time we use it however later we got the receipt charging for the whole 4 days. I know made some money off of me but you lost my business for life and all the people I can convince to not go with Sixt. I will stick to enterprise from future.

Chantel Randle

Very terrible service! I asked the woman to change the length of my rental because my card wasn’t working she proceeded to tell me that she couldn’t do that because I was “just going to keep the car anyways”. I informed her that I’m not that way, and she informed that it was policy. Mind you my truck just broke down and just needed a car until my truck was fixed. Horrible! Very distasteful, never again!

M R

Outstanding service by keddon highly recommended reliable and up to date Selections and courteous and professional Environment . thanks

rashmi shenoy

Good car rentals with lots of options to choose from..

Archer

Great rates and got a new Corolla!

Arnita Johnie

Patrick Marshall

Shanika,clay,Daniel,service is great and I love renting here (sixt).

Chaya Matusof

Great staff, competitive pricing, it is always a pleasure when renting by sixt.

Terance Black

Rip offs. Try charge every cent from small scratch to 10times toll charge if dont accept there EZ pass

Beth Simondet

Great rental car place to use...always friendly staff and super helpful if you have any questions or concerns. I love that you can park in their lots for free, jump on a quick friendly shuttle and jump on your flight in a timely manner using their service. Will use it again in the near future, Top notch for sure!

Kai Thillmann

Our Sixt agent Ashely was great! She combined our two families with 7 people into one Mercedes van instead of two cars. She helped save us a bit of money as well. Sixt was professional and quick. Car inventory is about average. Only reason I didn't go 5 stars is our van (which isn't Sixt's fault) didn't have cruise control or charging for phones. Tires were low and a little concerning. It all worked out fine. Company great...car average.

Roberta Hayes

Was very happy with the shuttle service from MCO. Very friendly driver and people at the rental location were amazing! Have been looking for a similar rental for this summer and not finding Sixt to be as affordable as other shuttle sites. Was hoping to stay with the same company but not if they aren't comparable in price.

P Freedman

Outstanding service and a big thank you to Amit. We had serious issues with thrifty Sixt and Amit went the extra miles to save our day. Sixt O'hare airport highy recommended customer service with a smile the best.

Zero Omega

The guy served me is not friendly. Did not answering my questions clearly. I asked him if I could not to disclose my personal email addresses as I don't want spam emails. He was angry about this and returned my driver and card and left without a word. I never experienced such unprofessional service and definitely will not consider renting at Sixt at Vegas again.

Alan DesRoches

Quick and clean shuttle service, and return to airport drops you right at departure gates.

Venkat Naidu

You have to spend extra 10 to 15 mins to get to the rental office when compared to other rentals at the airport

Sean White

Awesome rental car experience. Christina C was awesome! Usually I hate rental car experiences. Sixt did me good! Thanks

Ciaoli L

Great people and service.

rico colon

Matthew Smith

Great experience, competitive price, friendly service, I will definitely rent here next time too. It was my first time renting with Sixt. I had actually read about them in Car and Driver magazine and thought to give them a try. I have been a long time customer of a popular rental company, but every time I get a car they haven’t been washed for awhile. The Sixt car was freshly washed, and otherwise nice and clean. Extra points, Sixt.

Brian Correll

We had a terrible time at this location. No person was working the desk so you talked by video. They knew we had a large group and yet they did not prepare for us and had to be shuttled on two trips. They failed to register the main driver on the contract so he was driving the van illegal the entire week. The list could go on and on, we will just stick to the major rental companies from now on. We gave it a shot and we paid the price.

Marcia Werner

I REALLY enjoy Sixt! They seem to be new to the car rental scene but they are amazing. I've rented from them twice in the last couple months and they have been exceptional. Great service. The shuttle's are always waiting for you. The shuttle drivers are terrific. Rates are cheap and the cars are brand new.

Patricia King

Shuttle driver was great. Gave history of the company and made the ride enjoyable. Staff at facility very friendly, quick and knowledgeable. No long lines! Vehicle was well priced, like new, and worked perfectly. Drop off was very swift and efficient as well.

Matteo Paraluppi

Terrible experience - waiting times are awfully long. Took us 30-minutes to get our car with just 3 people in front of us and two Sixt employees at the counter.

Donald Rex

First time renting with Sixt. They did a great job!

James Sherman

Really like the experience great people to rent from ... love the mini van I had rented good gas milage and very clean....

iLLNIGMA

They lie about unlimited milage. DO NOT RENT FROM THEM. THEY COMPLAIN ABOUT PUTTING TOO MUCH MILES ON THE CAR WHEN THE POLICY SAYS "UNLIMITED MILES" IF YOU RENT A CAR YOU RENT IT TO DRIVE NOT TO have it PARKED! I WOULD BE DAMNED IF I PAY OVER 200 A WEEK FOR A CAR THAT I CANT DRIVE AS MUCH AS I WANT! NEVER RENT FROM THEM! THEY LUCKY I DONT make a lawsuit over breach of contract for taking the car back during the contract over the milage. I still might!!!

Pave J

(Translated by Google) There is no information about booking a reservation ($ 500). I didn't get my booking back. (Original) Vakuutus varauksen (500$) pautuksesta ei ole tietoa. En saanut varaus rahojani takaisin.

Amy J

Terrible service. They don't clearly list all of their restrictions.

Mithi Lalwani

Had a wounderfull experience with sixt - Faiysal 5 sur 5

luv bandit

This place is horrible. The manager was horribly sarcastic to a brand new African American employee, who was struggling to deal with our reservation. First off, they wanted $1000 deposit, despite website stating $200...next we reserved a Mercedes and were given a Hyundai Santa Fe...finally our credit cards...yes plural, were charged multiple times, despite us prepaying for everything, through their website. We just got another credit card statement today and rcvd another unauthorized charge for $184.16. After tons of emails and calls, nothing has been resolved...saddest part this was rented just to get to my dads funeral...we almost missed it because we spent 2 hours trying to get our car....stay away!

Rollan Gjon

Sixt charges a few dollars less for car rentals then the other company's, but dont be fooled by that little savings. All those savings and much much more go out the window with their outrageous insurance prices keep in mind they will charge you upwards of 48 dollars a day just for insurance. I will never use your service again lesson learned.

Neya Burton

Sixt Car rental got all my money and I didnt get a rental car. On the Cancellation confirmation it didn't specify that they were taking anything. I was trying to modify. the dates and accidentally cancelled the rental. I was told that I will be refunded $137 via phone and by Robert (Supervisor). He told me to email my copy of the Cancellation showing No fees TAKEN. I did just that and he denied my refund. Sixt car rental is a Ripoff. Never rent a Car from Sixt Rental please go to Enterprise rental, Priceline or Hertz

Dg 44

Very inconvenient location as have to have 2 times transfer from Airport to airport the central rental building and then take another shuttle to the Sixt rental location . Bad experience as service was terribly bad - and relative to other locations service by Sixt . Service at the platinum counter by a “ trainee” and trained by the branch manager - and the manager attitude was extremely poor - and was rude. Also the insistence to want buy the third party insurance seems to be absurd with a demanding approach . The premium car reserved was not available and given a choice of another car “ the only one “ that when air con was on - it stinks - and when trying to feedback at the return counter - instead of appreciating the feedback - told me that i should buy a freshener to eliminate the smell !! Just be prepared for some of this hassle and rude shock .

Deborah Donovan

Great service.Very friendly. Quick pick up.

Devan Montgomery

First time renting from Sixt car renting! And it was absolutely great thanks to Michael and Todor definitely will be coming back! Highly recommend!

Colin Riebel

Always friendly staff from the front desk on to shuttle drivers. Rates are great, vehicles are clean, modern, and there's a decent selection available. Sixt is quickly becoming my preferred place to rent cars when I'm in MSP.

Bill Huxham

Found all the people were first class, loved the new Volkswagon as a mid size car. Pick up and drop off went as planned and shuttle was immediately available for us. Good team effort and pleasant people.

jerome reid

Great car rental place as I believe I caught their deal...

Jerod Huebner

I highly recommending spending a little more for a more reputable company. Flight was cancelled and not able to rebook until the planned trip was almost over. Spent several hours online and on the phone before getting ahold of an actual person. I was informed since I prepaid for the full amount up front, they were keeping 3 days of my 5 day rental fees. Seems pretty greedy and excessive. I understand a small cancellation fee, but nearly 400 not refunded is appalling. Customer service is pretty much non existent as you sit on hold and get transferred etc... for hours before getting help. This was the Denver location, but a poor reflection on the company as a whole.

R Ricks

Greg Miller

The staff was great when I picked up the car. Shuttle wait time at the airport was maybe 5 to 10 min. I had to return the car early in the morning before the office opened up. The shuttle was sitting there ready to go (maybe I got lucky)...Driver pulled around and grabbed my bag, I dropped the keys in the drop-box and we were on our way...10 min to the airport.

Yuval Merhav

Avoid this location at all cost and Sixt in general. I booked a car on the phone and asked the representative multiple times to verify the location has cars available so that I don't waste my time going there. I was told not to worry they have cars. I arrived at the location and like I suspected they had no cars.They told me to wait 2 hours and that they will call me when the car is ready. They never did. I knew it's a waste of time so took Uber to the airport and rented a car there with a different company.

Angel Harris

Wonderful customer service, we were able to get our vehicle quickly and with ease. The vehicles are always clean and quality. Will continue to rent with Sixt.

Hamdan Amer

THIEVES THEY CHARGED ME FOR A EXTRA DAY FOR NOTHING ALSO STAFF IS VERY UNPROFESSIONAL DOUBLE CHARGED ME FOR DAYS WATCH YOUR CONTRACT BE CAREFUL WITH THESE THIEVES THEY ARE THERE TO HUSTLE YOU

Jacob Bova

It’s not at the airport and a shuttle is needed to take you 15 minutes away. Drop-off is also not at the airport. Make sure you know this before going with them. Unfortunately, it’s the first thing that pops up in DTS. Military beware. Other than that it’s just the same rental car as everyone else.

jeff Dennis

I arrived to pick up my vehicle after landing in SeaTac at the airport and the agency wanted me to take a cab or the train all the way to downtown Seattle to get the rental. They had a sign that said cars available at the airport and I asked why I couldn't get a vehicle where I was since they had available vehicles. They told me it was going to cost me an extra 300 or 400 dollars if I was to get one there instead of downtown Seattle. I just went to Hertz and got a even better deal than my reservation.

Kelly Mathis

Worst place in NYC. Dont go here. They wanted to hold over 800 dollars from me to rent a car for a day and the salesman would not stop pressuring me to buy extra insurance even though my company handles that and I told him 4 times, I dont want it. (do they get bonus for this or something...jeez) They also will keep all of your money if you cancel. (like many who have reported, it is not easily readable or understandably.) SHADY TACTICS. go somewhere else for less headaches and a better experience. GO ELSEWHERE. TRUST ME.

Wins Mathew

Customer service was wonderful. Clean and new cars. The whole process took less than 10 mins to complete. Submitted the documents, picked up the key and was on my way. It is a bit of hassle to cross the road to the parking lot, especially if you're having luggage. But this is Seattle downtown and spaces are very limited. On the whole, a no-frills experience with a great car.

Dottie Balzer

Very nice people to deal with! The base model Malibu was not great. Go with something better . It was clean and lot was well stocked. Great place!

Kyle Black

Overall probably won’t use sixt again. Some employees were courteous others were not professional. Charged my credit card on reservation then charged me again when picking it up. Took way too long at the rental location to actually get the vehicle.

Danny Gray

The overall rental experience was easy and effortless! Jerry the girl behind the counter that helped me was very friendly and knowledgeable and made the whole process a breeze!

Heather P

Let's start with a large group of waiting an hour at the airport with one stix drive by. The one drive by was in the far line and flew through. It was 100 outside. Did not give a discount and charged double. The guy charged more then what was reserved claiming it was refunable and it's not. Then on the easyaccess pass tried to charge triple then the 1800 number for sixt did.

Zachary Stewart

I have used them several times now and every time I am a happy customer! They are quick and service is good. The app allows me to pick my car and I’ve never had to change it upon arrival. Tried other companies and had bad experiences but not with Sixt!

Stan Sahmel

I would give this company 0 stars if I could. I rented a car this past week and was given a very dirty Chevy Traverse. I returned the car and then get an final bill estimate in my email telling me that they are charging me a $250 cleaning fee to vacuum some dog hair from the interior of the car. Do they not have to vacuum the car anyways before they rent it out again? I was told they needed to take it to a place to get it vacuumed because they do not have the equipment on site. $250 cleaning fee is extremely excessive for some dog here that can be easily vacuumed. I will never rent from this company again. They are extremely inferior to the other major brands. This charge is very unethical. I have never experienced this with any other rental company and I’ve had to take my dog to daycare and back using other rental cars and was never assessed this type of fee.

arina maksimova

First of all I would like to say that this rental service last time was absolutely awful! I was waiting to get my car, that I booked in advance for an hour, even though I was an hour late myself. Parking ticket that was given to me wasn't paid, so I made a traffic at the exit to get sixt’s manager. I cound't their your office by the phone any time I was calling. When I came back from my trip managers told me to park the car on additional parking, what I ACTUALLY DID!!!! I returned keys to the manager at the office RIGHT ON TIME and told her where exactly did I park!!!!! And what happened after ?!!! They were emailing me that the car wasn’t returned, because the manager didn’t put this information in the computer!!! They made me super nervous and ruined my 4th of July holiday! Thank you for your perfect service, SIXT!

Olga K

Really bad service. I called them twice, both times they said they will return 80$. I never received it. Never again I will use this car rental.

Jon Schreck

Super friendly employees, quick service, didn't wait long for the shuttle to or from the airport. Close proximity. Daniel provided excellent check in service! No hassles!! Five star treatment through the whole process!! Excellent job!! Thank you! We will be back.

c redmomd

I was thinking about using This company service to rent a car because I get a discount as a UPS worker. I called the main customer service line and the customer service woman was nasty uninformed And in the middle of me asking questions she says have a good day sir and hung up on me because she could not answer my questions and did not want to give me to a supervisor like I asked and I was just asking About their policies and requirements. I called back to speak to a manager And the customer service man that I spoke to wanted to completely ignore my complaints And request for a supervisor and just wanted me to rent a car after a little back-and-forth I finally got to a Supervisor who was just as unaware of the discounts that I was supposed to get through UPS And did not seem to want to a dress the issue of the customer service woman who was disrespectful and unaware of policies and even hung up on me. I highly do not recommend this company they're rude Too many people Complain about them And they're already down to one site only in New York because the other site had to close

Christian Fiorelli

There is so much choice in NYC, check the rating of this location, there is a reason why is so low! Staff is horrible and their policies are not clear, eg you can drive only in very few states and they don’t tell when you reserve the car but when you pickup and if the state is not in their list they don’t give you the car. Do yourself a favor, use another rental car company.

David W

Wretched experience. Extremely difficult to get anyone on the phone. Unhelpful in person I reserved a luxury car online for a weekend, intending to take a trip to Portland. I paid for it in advance too. When I showed up they informed me I'd need a credit, as opposed to my debit, card. The person at the desk was completely unhelpful other than to say that. I offered to give a number/picture of a credit card from a friend, but she wouldn't take that and I didn't have the time to get anyone down to the office to borrow a credit card. Calling the Sixt company and getting to talk to someone is extraordinarily difficult as well. Expect long waits and listening to many menu options. When you do get through to them, they can't help you either. I wound up having to go to the Alamo Enterprise car rental down the street. There I rented a luxury car, with my debit card (and proof of local residency) for about the same price and was good to go. Avoid Sixt. Ask yourself - why are half their reviews one star? Avoid, avoid, avoid.

Liz mayo

RENTER BEWARE! Sixt is conducting unscrupulous business practices. As noted on a few other reviews, this rental agency is trying to claim small scratches on a car our my responsibility. We picked up our car. Scratches were noted on the car. We parked the car at a resort for most of the rental period. Drove car back to the airport. The Sixt employee breaks out a cellphone with flashlight on and basically starts the most thorough review of a car I’ve ever see. Then they break out highlight markers. Not just my car, every car on the line of drop off. We were so upset. What is going on? The car is in perfect condition! After we refused to leave until we understood what this was all about and the manager told us this was part of their “process” and we wouldn’t be charged we left without signing anything. Then there it was, 4 days later in my email inbox- damage to the car, two scratches. I can’t say I’m shocked. This revenue generation practice was so obvious. This will get interesting because I see other reviews where credit cards were charged. Luckily my credit card company is aware of this activity and we will handle it. This literally ruined the end of a wonderful vacation. Arguing with their employees in an airport garage. I could go on but you probably get the point. Rent with a different agency. I have never seen anything like this..ever. I’m on top of it but please be wary. Go to another agency. Whatever is happening at the Tampa location might be happening elsewhere.

Terisa Davis

Absolutely awful employees at the Dallas Marriott location. I had a flat and had to exchange cars midway though my trip. I was stressed out. The employee was so rude when I went to exchange the vehicle that I left feeling awful for the rest of the day. Would not ever rent again from Sixt.

Enrique

Great service, amazing cars to rent.

Jim

We had a very bad experience. We had a 10 day reservation set up for a trip to California. Only problem is that once you get your contract printed out, it says you cant drive out of the contiguous Texas states and if you do, its $.50 per mile. We were told by the staff not to worry about what the written contract and that unless it was a luxury vehicle, they wouldn't charge us anything extra. i asked them to strike it out of the contract and they refused/ First the counter person refused to sign the strike out and then the manager. They also wanted to charge for tolls on a $9 per day package. IF you didn't buy the package up front, it was a service of $40, $5 per toll and the price of each toll. We told them to cancel the rental and forget about it since their undisclosed contiguous state policy was a deal breaker. They said they had cancelled the whole reservation and then we got an emailed invoice for one day's rental. We never even saw the car! We called corporate and got it straightened out, but what a bad experience. And since this location is at a hotel with parking only in a garage, we had the privilege of having to pay $8 to park in addition to everything else. I'd say Sixt is about the Spirit Airlines of the rental car industry.

Angel Jamali

I reserved a car for 10:30 am I called to make sure that they don't give out my car I reserved to someone else cause I was being 20 minutes late .she put me on hold for entire 20 minutes and when I got there they said that there is no car returned so u have to wait an hour I waited till 12:30 but still no cars was available then I wanted to cancel my reservation they said that u have to call customer service . After being on phone for another hour they said the refund will appear on ur account next 48 hours till a week that's rediclous and so unprofessional so I walked out without a car and noone seemed to care THE WORKER CLEARLY SAID THAT THE CAR I SUPPOSE TO RENT SUPPOSED TO RETURN AT 9 AM BUT THEY DIDN'T . ALSO THERE WAS NO LATE OR EARLY RESERVATION NEITHER REBOOKING. ITS HOW UNPROFESSIONAL THIS COMPANY SETUP THAT THERE IS ABSOLUTELY NO CARE AND RESPECT FOR CUSTOMER TIME MONEY AND EFFORT

Lisa

The staff was very incompetent and wasted 30 minutes of our time for check in even though we had already entered all the information online

sun kim

If there was an option for 0 Stars I would give it that. Horrible company. Rented a car for our honeymoon in Barcelona, Spain. The employee that helped us in Spain wasn't the most welcoming -- standoff-ish attitude with a fake smile. Notified us to check our car against the list of already documented damages to the car and if there was anything new, to report it to a service rep. Compared the damage list to the car, even went ahead and took pictures, matched up what we could and left. (waived the ~80some € insurance since Chase covers rental insurance). After 2 days of driving around, didn't bump in to anything or scratch any part of the car, never had to parallel park at any point. We return the car and finish our trip, return home. After a few days, we receive an email saying there was a scratch on the Rear Driver side wheel and that they will need to charge us 148,23 €. We provided them proof of a picture of the car wheel with the damage outlined in red and the documented damage list in which it refers to. Still waiting to hear back from them, but I'm sure if we threw the list away/didn't take pictures, this woulda been case closed and we would have no way of protecting ourselves to these false false accusations. What an AWFUL company trying to take 148,23 € for no apparent reason.

Johan Gotto

Great service and I was given a Cts. The best car I have ever driven! Dare I say Cadillac > Mercedes?

James Trupiano

Very convenient location with competent desk and return staff. The wait to pick up is usually not terribly long, maybe 2 or 3 people max in line. The cars are very nice - all Cadillac. Good quality. The rates are a little expensive but at least it's good service.

NHB Seattle

Very friendly staff, good prices and nice cars. Use their own app or site, not other sites if you want less complications, and be patient when you arrive, its a small desk in an urban location, it takes a little while do to all the things. I am really happy with the desk and manager staff here. I will return.

Stephen Harris

The only car rental place Open 7 days a week. 1st Come, 1st Serve* Slim Pickings* Big Deposits*

mohanad ghazal

One of the worst rental companies ever, I booked the car rental through Hotwire for $38 a day . They end up charging me $175 for 2 days . $40 gas for $10 per Gallon. initially they tried to charge me $250, they said there is $38 per day for none airport drop off fee, even though i rented the car fro same location inside the Marriott hotel . scam artist . Be careful Also, he put a deposit on my credit card for $450 when i rented the car. just crazy

david grunfeld

Great prices and service

Dana Cohen

I booked online and prepaid and was excited because the experience felt easier and nicer than other rental companies. While the car was great, the upsell at the counter tainted the experience. It was a bit like flying Southwest- I walked out spending $100 additional I hadn't accounted for.

Jacob Zelmanovitz

Hidden fees at the airport. Not happy.

Mohammed Anwar

Rented car from here before Christmas. They have pretty good selections of car. The lady at the front desk was very cordial. She gave me three options to rent a car with the same price. On the return day, I overslept and was late by an hour. But the lady at the counter was very nice and did not charge me for being late. I’ll rent from here again due to this customer service.

Bob Peterson

Rented a car from this location. The employees were extremely helpful and friendly. They let us leave our luggage in the back while we played tourists and visited pikes place and the space needle so we didn't have to worry about parking while in the downtown area. Wonderful people! Even had a dreaded Accident (not our fault) while on vacation and no problem other than the usual paperwork. Couldn't say enough nice things about these people!

Robert MIller

The front desk person was extremely helpful, fast and attentive to details. After searching her inventory, she found me an appropriate size vehicle for a long-haul rip. Much appreciated!!!

Eric M

Easy to book the appointment online, no wait to pick up the car and Otto who I dealt with was very friendly and helpful. Being conveniently located in Addison off the toll road was nice as was being able to pick up before 9 AM on Saturdays (most other rentals were closed) along with being able to drop off on Sundays (other local car rental companies were closed on Sunday). I'll definitely consider using Sixt again, impressive service.

Debra Smith

Great experience renting a car from Sixt! Nice cars and nice people! I would rent again from them!

Mrs. Hampton

We came to Philadelphia to drop my daughter off at the University. Sixt rental car service had a shuttle that picked us up from the airport in a rather timely fashion. There was a long line at the rental counter but it moved rather quickly. Great customer service and we were upgraded for free to a Lincoln MKC from a Toyota RAV4. Returns were easy, we had a very early flight and were able to return the car at 4:30 am and still catch the shuttle to the airport. I would use them again!

Adam Saracina

Horrible experience, my 200$ deposit took 2 months and daily phone calls to them to get back,they even charged my card again another 200$ bringing the amount to over 400$.the worst part is nobody had answers as to why this was happening. I will never rent from here again, was a shame because the people who worked there were very good at what they do, corporate dropped the ball.i was told in the end it was because I used a debit card not a credit card, I hope this helps someone keep there money where it belongs.nobody should ever have this happen.

Gabel Accounts

Was the worst experience we ever had renting a car. Would definitely not recommend using this car rental. Gave us wrong car and employee and supervisor was extremely rude and uncooperative.

Valerie Dowd

Though they were friendly enough, I had to insist that they inspect the car with me when they brought it out. They just hand you an agreement with a list of dings and scratches. On return, noone looks at the car until you are gone. Confidence was not inspired by the folks there.

Xiaoyu Tang

Super slow, bad service: "If you don't want to rent the car here, you can leave". WE WILL NEVER RENT A CAR AT SIXT ANYMORE! I have never experienced such slow service and bad attitude in any other rental car companies. When we went there, there were only 3 groups ahead of us with 3 representatives working simutaneously and we still waited for 45min for our turn. When we finally talked to the representative, named Ruth, she was either starring at the screen or our driver license without doing anything. She is super badly trained and unprofessional. When we complained about the slow service, the other representative, named Wintana came and said "If you don't want to rent the car here, you can leave". This is not a basic attitude to a customer. Basically, the representatives there are not well trained, don't know what they are doing, and treated their customers very badly.

Willow H

We usually reserved/rent a larger vehicle for while our family is visiting. We rented online a month before and confirmed our rental with Sixt the day before. When we arrived they didn't have our reservation, so we kept having to show them our confirmation email. When we tried to pay with a debit card they said don't accept debit.... ironically the desk said "Debit Cards" in bold letters. They then explained that if we were local then we needed to show utility bills to use a debit card even though we had booked with them before. ...we ended up using credit. The clerk kept entering my husband and my info incorrectly and asking if we lived together (our driver's license cleary show we live at same address). They don't have a key drop box for returning the vehicle so we needed to return it by 7 even though our receipt had 9pm printed on it. To sum it up, check out took nearly 90 minutes, and the service was completely disappointing. We were assured we'd be billed for only one driver and were billed for two. Our family flew to town for a quick visit and we were hours late because of the mix up at Sixt.

Brian Bosak

Friendly efficient staff and great quality vehicle. Super fast pickup and return process.

Yvonne Townsend-Gaskins

Tyleem was excellent! He was so helpful and apologetic because of how long it was taking for me to rent my vehicle. I would definitely hire him at my company

Lance Reich

Unsavory business practice. They didn't have the car I reserved and wanted me to take a premium car with a very large deposit/hold against my card, which I would not do. It was clear they did not want to rent me a premium for the price I had locked in and discouraged me from doing so by insisting on an exorbitant deposit. It really messed my travel plans up as well. Do not trust them.

Andrea Alisauski

So, I tried to book online, however they were having technical difficulties, so I went into the location at the Marriott off the tollway to try and book. They were able to take the reservation but they were not able to give me the discount that I would have gotten online. Otto at the counter suggested I call reservations so that they could apply the discount, I called reservations and spoke with D'andre who was not only able to book my reservation but was able to apply a discount that gave it to me even cheaper than what I originally saw online. The whole transaction only took about 5 minutes it was very easy and they emailed me a copy of the confirmation. Everybody has been extremely helpful. I pick my car up next week. I'll let you guys know if anything changes. BTW Otto and Chidi were both super polite and helpful. Will definitely go back.

dahc

Great customer service explain all details show up earlier for good car. Get one there express cards

Andrew Carr

STAY WELL CLEAR DO NOT RENT!! Absolutely dreadful service from the head office, actually trying to charge me for a puncture that they failed to get sorted causing me 2 days lost rental even though I paid for extra insurance. Stay well clear!!

Rey Sales

Good place to rent a car. They lack restrooms. Would be better if they had one.

David Dawley

I had no problems. Staff was friendly, quickly got me underway, and even upgraded my vehicle at no extra cost. Was leary after reading some negative reviews but all worked ok.

JD Hilzendager

I have rented from them probably 6-7 times. Overall I like their selection of cars better than the rest and the prices are good. The things I don't love are the shuttle is a large van that comes every 10-15 mins vs the larger companies where you see busses every 2 minutes. On my last visit the AC was not working in the building and they had no complimentary water and it was 90 degrees outside. The car I got had to be cleaned and then they had to fill it up before turning it over to me but the agent Antonia was extremely nice an apologetic and I knew the issues were due to poor execution and management, and not her. I am positive if my next experience is similar I will start to use a different company but all of my previous rentals were fine and without issue.

Othello Junction

Poor Service, Upselling Scam. I reserved a car for our nephew from Germany who had just turned 21. He had a US credit card in his name on which the reservation was made. They still tried to upsell (scam) full coverage of the vehicle with a "please give us the policy number" scam line. I insisted she use the credit card number and call the credit card company. The processing time and customer service in this place is appalling. We dropped of the renter with our car. There is no customer parking, and we were fortunate to wait in a construction area without getting a ticket. There were 2 employees in the place, one on the phone, one doing nothing to help us. It took 45 minutes to get the car, and there were no other customers there! And on top of that, we felt scammed the who time. Had to guard against total lies the representative was giving us as she tried to upsell coverage. Never again. I am also going to write HQ in Germany how bad this location is and how much it is ruining their company name. Sixt in Germany is much more professional than these unorganized scammers!

juliane deckert

Great service and staff. Especially Romy. She was really nice. I will def come back.

Brian Liamero

Ordered a "Luxury SUV", needed the bigger car and extra trunk space for family trip (2 children). I was given a Cadillac Crossover XT4 with less trunk space then a regular Toyota Camry, EMBARASSING. I was told any of the bigger cards would be an uncharge, even that a Escalade would be $54.99 more a day, ARE YOU KIDDING! Pretty sure either redefine your categories and put in crossover or don't name it luxury SUV as I'm pretty sure Luxury SUV would include Escalades etc.

Heimer Faheed

I am glad I wasn't biased by the reviews posted by other customers. My experience with Sixt was exceptional, booked my car online and just had to pick up the keys and car (from a lot across the street). Yes, this is Seattle and space is very limited, the cars are kept in a public lot across the street but getting/returning it, wasn't difficult at all. Since most reviews are from customers that were not satisfied with the service instead of positive ones, I took the time to share my experience so you don't get discouraged like I initially was.

Juliana S Roding

Easy pickup. Great location. Clean, comfortable car. Friendly, competent service.

Mark Schaltuper

Renting a car in New York can be a challenging task and a costly one. Sixt is reasonably priced and the process is extremely straight forward and the cars great quality. The team always try to get nice deals on upgrades when possible. Staff are helpful and make an effort to have you in your car ASAP. If you need to wait, they offer nespresso coffee and water for free. The late night drop off facility is also a big plus allowing you to be more flexible in scheduling your return to the city (we often rent to go out of town for a day or weekend). Definitely will use them in future again.

Helling Ly

They were really friendly and helpful! It didn't take long to get our rental

Josue Diaz

Great experience. Staff at location was helpful.

AC G

Nice, and friendly staff. Plus, the cars are super nice. I wish they had a location closer to Dallas Love Field.

Paul Slebzak

Rented a car here before reading the reviews. I was a little scared about what kind of service I would receive. However, not only did they let me pick up my car early, but they upgraded me to a larger car (Suburban) at no cost. This really helped me on my trip because I had 6 people in my car and a good amount of luggage. Returning the car was easy; an attendant was there to take the keys back and show us where to leave the car. The person I talked to when picking up the car initially was also very friendly and helpful.

Tarinia Johnson

Rented a car from sixt before and the experience went well so decided to do so again. Showed up a little early and naturally understood that I'd allow others who came after me to go first if they had an appointment. However, my appointment time came and I was told that the car was being cleaned. The representative was nice but I had to wait almost an hour past my appointment time before being given the keys. Was informed that car while the car had a history (minor scratches) that the maintenance was up to date and everything was okay. Two days later car dash said "maintenance needed soon. Later that day a "maintenance required " message was showing. Additionally car wasn't cleaned inside as I was told but after waiting so long I didn't bother worrying much about that.

Trevor Hilimire

Pay more to go anywhere else!! Held on the phone for over an hour to be told that changing my reservation from 6 days to 3 (the same 3 days we already had booked) would cost us money!!! Horrible rude awful company.

Viviane Aguilera

The staff was very friendly and patient. For those complaining about damage and what not , cut them some slack. You are renting a vehicle that many other people have used prior to you. Simply check the vehicle before you leave and tell the staff if it is already noted. If it is not, they are more than happy to do it for you. I went through this and they had no problem with it. Also read their rental information and agreement on their website before you book it tells you everything you need to know before you book . Due diligence! For the price compared to may other rental car companies they are the best that I found.

niketan s

Excellent Staff and Vehicles at Sixt Rental Philadelphia. The shuttle service cannnot be more professional, the staff at the booking counter are polite, provide complete information and make sure the customer is made aware of terms and conditions with options available. They go extra length to get an upgrade at lowest or no costs. My experience has been absolute delight, and I am sure it would continue thus.

Stéphanie VANDE CASTEELE

Very good company, nice staff. The car beautiful, new et clean. Many choices. We enjoyed driving with the car we rent! Julien et Stéphanie Vande Casteele

Klassy Smith

Amazing experience this car was just what we needed to go to denver and see our family!

JHT2010

They lie about what they can deliver. Do not be lured in by pictures of Mercedes only to be met with a Volvo. Whatever class you get for you will get less. The cars are also dirty inside and out. Asked them to clean or replace vehicle they would not. Extremely unprofessional staff would not hire any of them. They have no pride in their company. Won’t be back.

Laurel Curson

Very bad experience, cars were not what we told we had the options of. We we're not told of the $500 deposit along with the rental payment. When we showed up to try and work things out we just gave up on the situation requested a full refund and decided to just drive our own car and leave my household with no vehicle. You guys need to give an option to put money down to hold the vehicle not just do the whole payment in cases like this. Very dissatisfied will not be doing business with them again

Nefertari Carranza

Just another extreme unaccommodating car rental company. Extremely unwilling to work with customers.

Nick _

Scammed both people renting cars in our party - Bait and switch with the car at time of pick-up and wouldn't allow us to not accept an upgraded car with charges. Also charged both parties to fill with gas (car was filled 2 blocks away prior to return) after vehicle was checked in - fuel charges were not mentioned during the return check-in. A magical second statement appeared a few days after rental on C.C. which doubled the initial cost of the rental.

Kathy Wingfield

I am giving the company a 2 stars because Overall the car we received was nice, clean, up-to date!!!! Best part of the the rental experience by far! I do take three stars away for the horrible interaction with the employee at the branch. she was incredibly rude and stand offish and continuously rolling her eyes at us, when I asked her if she was having a bad day she(short indian/black lady agent) said no why. I calmly replied your being very aggressive which is not pleasant to me and my husband, she then basically Challenged me to do something about it. (Repeating that's fine you can write a complaint on our survey for management to see) I do not like to post names of employees online but have seen several other complaints about this employee and terrible experiences with said employee. It is a shame to see management continues to let one employee bring down what could be a great rental car company, and experience for us! Hopefully corporate will look in to the many complaints being filed by customers against this employee and make a change for the better of the company! Will tell friends to avoid this downtown branch but may try the company again in a different state.

Bonnie Schultz

Our shuttle driver Fransisco made the company. Very friendly very polite just awesome. He remembered us always makes you feel good. Top quality cars girls at counter also good made sure car ready clean and condition recorded.

Nils Persson

No upgrading, not prepared, no clear information about the conditions for driving the car to Canada.

Glenda Jones

Excellent customer service and very helpful.

Carine Jean

My initial experience was awesome. I would recommend to anyone. 4 weeks later, My credit card was charge an additional amount for Toll. I purchased extra toll package to avoid these fees. I was told I wouldn't have to worry about toll and can pass thru as many times as I can. I tried calling customer service, they transferred me to Toll dept and they were rude AF. Telling me something different from Philadelphia location. I tried contacting location, since they're the one who gave me the wrong info....call gets transferred back to Reservation/ Customer care line. I asked to speak to Manager/Sup, I was denied. Told toll dept does not take escalated calls. Im so upset. I was there for my fathers funeral. I don't need this added aggravation. 7 calls later, 2 rude reps, still no resolve. This is the worst experience ever. And its not about the money, its about the principle of it all. I will NEVER rent from this company ever again.

Joshua Whiting

I paid for my rental vehicle well in advance and was supposed to only have been charged that fixed amount. Upon vehicle return with no issues noted, my final invoice was $57.00 more than what I paid in advance. Not cool. I probably stick to Hertz or Enterprise.

Sara S

Such a smooth experience. Close to airport, quick shuttle, convenient parking at branch, helpful staff. Will use again!

Vikas B

Rent almost every other weekend, cars and staff are great. One suggestion is to improve the software to enable faster check in

Alessandra Cabassi

We booked a 7-seat car one day in advance and checked-in online in order to speed up the whole process. We also called the office the day before to make sure that the 7-seat car was available. However, when we got there they were surprised that we needed a 7-seat car and wanted to give us a 5-seat car because there were no 7-seat cars available. We had to wait one hour to get a 7-seat car. Besides, despite having opted for the basic insurance online they told us that the law requires either the standard or premium insurance so we had to pay an additional 20$ per day.

Yong Jiang

Excellent experience. Notice: you can only drive Sixt cars within a very small area, though it is unlimited milage.

Reagan Rothenberger

Generally had a good experience. Check out initially was very slow with only one associate and me needing to get on the road, however the car was great and the return was easy. I was puzzled by the states they restrict you from driving in, for example Kansas, but you can drive all the way to Colorado? Weird. I returned it moderately clean, and as of a week later I’ve received no abnormal charges as seen in other reviews.

Andrea Sferes

Sixt is the cheapest car rental in the city and they only have Cadillacs! Super fun though be careful to not go beyond your half hour grace period which could amount into a charge for another day! This happened to me and they graciously refunded the second day as a one time curtesy.

Dave Curry

The office had no internet. The door hinge is broken and slambs

Jahongir Ibadov

I liked the price. Cadillac Escalade cost 60 bucks. freeeeeeeee

Mohamed Yessoufou

Do not recommend that company at all. Very bad customer service. I have an account flying to DAL airport been told will get picked up by shuttle. No sixt shuttle ever existed for that airport. The place is at about 30 mins from the airport I made my way there in the hurry and got told that they close in 5 mins while the website said otherwise. The phone number on the payment receipt doesn't exist. Explain the situation to the headquarters no apologies at all first thing they said is that we will charge you for some fees. Careful they all about their money not giving good service to the customer

Jeff Clayton

pre booking really helps but Wed. is computer update time and a hand contract had to be written,. This caused a slow pickup. Crossing the busy street and handling luggage was not easy but manageable. This was my second rental here and I would use again.

Robin Bohbot

Bait and Switch - Horrible! What company doesn't disclose that there are geographical restrictions when renting a car? My daughter and I planned a trip to the Rocky Mountains and Yellowstone - there was nothing on the website when we made our reservation asking where we would be traveling or disclosing anything about geographical restrictions. We prepaid the reservation and were told, only upon picking up the car, that we couldn't drive past Colorado?? And they would not refund the car rental since it had been prepaid. I had to rent another car for that portion of our trip - so I had to pay for two rental cars (we left the Sixt car at the Hertz rental because we were afraid of the .50 cent per mile penalty). Sixt - if you keep hiding information from your customers you'll soon be out of business. BUYER BEWARE! Stay away!

셰프세끼 in Seattle

The best experience ever. Service was great and the car condition was excellent. Highly recommend!

Central Gospel

Please, check your credit after you return the return car. Sixt has the proclivity to charge her customers for extra days and services that the customers have not used. It is pulling nails and teeth to have Sixt refund these extra fees, if you are diligent enough to check/notice the unauthorized charges.

Zandra Tsinnijinnie

*DO NOT USE THIS COMPANY!* I made a reservation over the phone and at that time a hold of 281.92 was put on my card. I picked up the car and I prepaid 245.15 and another hold was put on my card in the amount 388.83. All these totaled to $915.90 and I was unable to use my card for the remainder of my vacation. I returned the car last Monday and I received 1 of the holds back but there is still one for 281.92. I've called about 6 times and they tell me they released the hold. I called American Express and they said they still have a hold on my card. I don't have a lot of money and would like my money back! I would never recommend this place and I will never use their services again. 9-14-2019 The hold is still on my card. I have called over 10 times and spoke with different people and still no resolution. I have emailed a copy of my statement to Sixt Customer Care and they keep telling me that there is no hold. American Express says they can not release my funds to me until Sixt Car Rental releases the hold. I am so upset over all this. I just want my money back! 281.92 is a lot of money to me. This whole thing has been a nightmare and my whole vacation was ruined because of this.

Klaus Frank

Mr Tyleem helped me to get through the process.

Carlos Almeida

Very bad customer service. The store clerk was extremely rude and very unhelpful. He did not try to assist me and in the end was telling me his frustrations towards his work. Call center wasn’t very helpful either, had much better experiences with other car rental companies. In recent contact from Sixt I raised a bit the review and just wanted to add that they did contacted me over e-mail in a quick manner and did cancel the reservation and did a good job on that. I’m still unsatisfied with the store experience but I’m very happy with their office team and their efforts to assist

Nicco W

So I gave 2 stars because this rental company use to be really good. It is a company based out of Germany. When I was 24 and I moved to Dallas I needed a reliable vehicle to travel to and from back to OKC to see my family. This place allows underage drivers to rent a vehicle for a fee which is still pricey and a $200 hold. No extra fees or penalties. As I turned 25 I have experienced so many issues with my date of birth because of how their system reads the date (backwards in Germany). So the system would never have my DOB correct and would charge me the underage fee still. This limited me so I had to pay in store and not online where I could get the cheapest rate. In store I had to argue with the guy to tell him to read my license and that I was 25. I would know; I don't want to pay the underage fee anymore LOL. Anyways, the people here were amazing until the African lady started working there. She dictates what bills you can and cannot use when I've never had a problem using them before, and she is extremely rude. I have witnessed her get into it with another customer just because he needed to rent a vehicle and she told him incorrect information over the phone. Another incident is when her and a man were arguing back and forth about where to park a vehicle, in the garage or in front of the facility. She made a lady leave and fill the car tank up and told her to just leave the keys on the desk, they are closed (it was the way she said it to her). So many instances I have witnessed with her and have overheard many conversations in the short time that I went to pick up a vehicle and then more issues with a different customer when I return the vehicle. That's crazy! Ever since she has started working there I have been charged for crazy things like smoke smell in the car when I don't even smoke and I mentioned it to the guy that cleans their vehicles. It took me calling their office who then said they would transfer me to billing but instead transferred me to customer care who then gave me the number to billing and told me to call at 8:00am their opening time, but they really opened at 9:00am. Because of the run around, her attitude, and these fees that have occurred more than once. I don't think I will be renting from this company again. I have rented so much to where I am a gold member. Not anymore! She has definitely brought the business down. Shocking the employees cannot see it. Half the time management is sitting around the corner. I'm pretty positive you can hear how rude she is to the customers. Actually I am more than sure. You hear the manager sit behind shuffling papers half the time. Ridiculous.

Matthew Haley

Terrible. Wouldn't let me take the car I had rented weeks in advance and then tried to make me pay a couple hundred in cancellation fees. Ended up getting a full refund. The employees and manager were not very helpful. A convenient location thougb.

Idar Nouti

I booked a Benz CLA and at pick up the car was not availabe so they gave a truck and the response was we have other Benz but you need to pay for upgrade, why should i pay when you failed to provide the requested car

Sakinah Moore

Becky N was rude! She's onsite interacting with the public with an Extremely nasty attitude. She rolled her eyes like a child because I was not offered a car in the class I reserved. How does she still have a job!? The only Reason I gave 3 stars is because Shantie in customer service and Samantha onsite was extremely pleasant.

Darwin Martin

Great service and prices-Mr Chidi Ozoke handled everything EXTREMELY well!!!!

Bob Dobbins

I have rented a car at Sixt Seattle twice. The first time was akward but went well overall. I figured everyone was new. The second time (early November 2017) was great. I got a really nice car at a really nice price and they got me in it quickly. People were smiling and knew what they were doing. Like all the other agencies, they had a bunch of upcharge stuff but no one pushed it or tried to slide it by. After a fiasco with the whole Enterprise/Alamo business model....I will definitely go back to Sixt.

Mike Mike

My experience was awesome

Witold Z

Excellent service. First time experience with Sixt, will definetely use them in the future. In the past I used Enterprise or other "big" names in the business, but Sixt is much less expensive with superb service!!!

JBreezz Beatz

I rented a 2018-19 Cadillac xts from sixt earlier this month for 3 days and could not be more pleased. The car was excellent to drive and very clean. No hassle at the front desk to get behind the wheel and get going, the staff was pleasant to deal with also. To be honest I was very concerned about the fuel refilling policy because in previous reviews people made claims that they returned the vehicle with a full tank and still were charged as if they didn’t months later. Same goes for damages that people were held liable for that they did not cause and of course the huge deposit holds that makes everyone think twice. With all that in my head as I proceeded to spend money with this company I’m very glad that everything worked out as advertised. I never leave reviews but I had to this time for anyone else out there that may be apprehensive as I was going with this company. Lastly If you are renting the cts or Xts expect the deposit hold to be between $500–650. Also expect for them to offer you damage coverage for between $23 a day and up. This info is for the nyc location, I’m not sure if It differs elsewhere. Sixt is the way to go and I will definitely be back to ride in style. Thank you to everyone working at the NYC location for making the experience and money worth it.

Jennifer V-C

Great service in Philadelphia. Glad they redeemed their company because I had an extremely poor experience with Sixt in Phoenix.

adriana sein

great service, quick & easy rental.

Frank Brefere

Made a reservation over the phone and was assured that the car was available. Got to the location and not only was my car not available, but they only had a station wagon. Very frustrating, a waste of time, truly unprofessional.

anton anderson

Great cars and great service! I highly recommend them.

tomica gibson

Cars are great.. They hold 500. The office people are snudy and rude..at least one of them. Didnt want to give you info on parking are anything extra. Hotel is nice as well

Erica DiVento

We came home to Philadelphia to visit family and needed to rent a car. I must say it was such a painless process! All of the staff, from the transport drivers to the people who check you in for your rental were super nice! Extra pleasant. We arrived to return the car at 4:45am and the gentleman who drove us to the airport was so nice and even made sure he had chill music on for that time of the morning! Great experience. Will definitely use again!

Cameron Anzel

Chidi’s service was beyond great. Thanks for being so helpful and informative throughout the process.

Yellow guy

I've made a reservation for a vehicle a few weeks prior to my trip to the USA via the Sixt website, which was very straightforward and easy to use. At the day of the handover, I went into the sixt office at 2nd Ave (near Pike Place Market) and was immediately greeted by Ms. Wintana H. Having had bad experiences with car rental staff before, I was very pleased with the way Ms. Wintana H. was handling the entire handover of the car. Not only was she very competent and friendly, but also extremely patient with me asking a multitude of questions about the car and what I should do in various situations (car damage etc...). She even handed me a brand new portable navigation system for the car and instructed me on how to use it (the built-in navigation system in the car had an internal error and could not be used). The return of the car was also handled by Ms. Wintana H. and it went just as smoothly and quick as the handover a few days before. Overall, I had an extremely good experience with sixt and on my next trip to Seattle I'll make sure to rent a car from this branch again.

Yeva Gulkarova

This company is really out to get you and screw you. Every time I called to reach a upper management I either get that the managers out to lunch or the manager is simply not available to assist a customer. I had emailed the company several times along with Call request. Unfortunately I'm still waiting for a response. Initially I made a reservation with the car rental company, But before actually placing the reservation I did a whole bunch of research. When I had originally called sixt I was planning to pick up in California and drop off in las Vegas, to my surprise the rates where much higher then it would be if u dropped of in California. At that point I decided to call sixt and asked them why were the rates higher if I dropped of in a different state. They said its standard procedure and that I was recieving a "drop off fee". At that time it made sense so I decided to finalize the reservation. A few days later I had changed my mind and decided to purchase airlines tickets and fly to vegas instead of driving there. When I had called sixt and asked to to change the reservation drop of back to lax I had also asked them about getting a partial refund. They had told me that there Was no partial refund be cause I had a locked in rate , Mind you that I was paying $400 that for a Nissan versa when there was a Mercedes Benz on line for half that price. I had told them that I don't want to cancel my reservation all I wanted to do was get my money's worth for the car. Absolutely no one wanted to work with me they kept insisting that since I already prepaid of for their reservation they will not work with me. When I had explained to them that 1 of their customer service representatives had told me that I was getting a higher rate because I was initially planning to drop off the car in a different state they said that there is no such thing. But in fact if you look online if you drop it off back to in California it's half the price. I had tried to email the reservations department asking them for a call back still to this day nobody called me. I had called a few times and gotten a lot of hang UPS. I even asked the customer service to transfer me to the legal department and they'd refused to do so. They are still charging me full price for something I didn't receive and for something that I was given falsified information for. Be Ware of this company because I will be planning to file a lawsuit with them. Not only are these scam artists but they absolutely refuse to work with you once they have your money.

Chelle Shakir

Had a positive experience here. Was accommodated from the start inside, as I sat and used an online app instead of the Sixt pricing(clerk was honest enough to concur it was cheaper). Then I had the pleasure of driving off in a new 2019, and breaking it in on a 1900mile road trip! Checkout was a breeze in the parking lot and my attendant was very nice, took all of 5-10mins if that.

R5989

The downtown location was a difficult location to deal with, we were scheduled to pick up out car at 08:30 on a Sunday morning. By The time we finished the paperwork, walked down the block and across the street and up one level into the parking garage having to carry all of our baggage with us and notating all of the damage to the car. We were finally able to get on the road about two hours later. The staff at the counter was not much help. The car had a lot of dust and dirt, so much so the it took a long time to see all of the scratches that were not previously documented, to include dents to the hood, 3 of 4 rims scratched up dirt in the interior and scratches on every door and panel. This leaves out the almost 3 hours and multiply calls to get this car reserved. I would not even consider recommending this location to anyone. Experiences like this make Enterprise rental car look good.

john c

I’ve had mixed feeling for years now about Sixt and always played it safe renting with Hertz, Avis, National, and enterprise. Mostly due to the reviews and blogs but after renting 2 times I can honestly say I’ve been missing out. Had corporate accounts at almost all companies except Sixt and as of this week we are now set up with Corp rates and will be using Sixt as part of one of our preferred rental companies for corporate business and leisure travel.

jesus a

Dirty car! Then they try to overcharge you and blame the computer! Be cautious!

Ryan McMullen

Had a great experience with Chidi and the Sixt team. They had a computer issue but handled it with great ease. Will definitely use them again.

Alexander Schmitt

When i went there to pick up the vehicle, the Clerc at the counter asked me where i was planning to go and after i said Grand Canyon the only think she said " Oh if never been, i heard its beautiful. Hope you have a nice trip." .... nothing about: By the way if you start in Texas and go anywhere further than the surrounding states (like New Mexico, Oklahoma and Louisiana) we'll charge you .50$ per mile. Only saw it on the receipt after i got home. Plus i pre paid the car for 3 weeks so no changing it now...i had planned a trip to Grand Canyon, Las Vegas, Yosemite National Park and LA. That would have been one expensive trip! After i saw the surcharge per mile only written on the receipt i was not sure yet if the receipt was right because i talked to the clerk about the trip and she clearly didn't mention anything about it. So i wrote an email to their customer service .....that's more then 3 weeks ago now and i'm still waiting for them to reply.... On top of that the Car who was clearly marked as no smoking but had a pungent odor of old cigarette smoke.

Letha Welch

Super service, great rates!

matahachi black

NEGATIVE 5 STARS if that were possible. I chose this company because they had better prices than everywhere else. That much is true. The staff was friendly and after they reviewed my forms, "gas tank is full return it also at full, if you return car after hours, return it this way..." I found my car and went to leave. As soon as I started it up, I noticed the gas was only at half a tank - I quickly took a picture and called customer service. Customer service advised me to send the picture to them to ensure I didn't get charged for a refill or for not returning the car at full gas (foreshadowing). The car itself was "luxury" but I would have preferred to pay even less for a regular car. I knew returning after hours would be a mess so I ensured I would return the vehicle during business hours. I had filled up as soon as I got to NY and still had at least 3/4 of a tank when I pulled in the garage at Sixt. They closed at 9pm and I arrived at 7:40pm. I didn't see any attendants or employees outside so I was about to drop my key and ticket in the return box (with my phone ready to take a video of course) I was stopped by an employee who said he'd take the keys for me. I thanked him and if the story stopped there, four star rating no problem! It doesn't though! Sixt holds $500 as a deposit and then the original balance remains and the the difference is refunded. I look at my bill and instead of the $373 I was originally quoted, I am looking at $514. I am billed $35 for refilling the gas (even though I returned it above what I received it in AND submitted the picture with time / date stamp) I am ALSO billed for an extra day. Sixt said I didn't return the car until the next day after I returned it and billed me $84 plus taxes. I called and asked why they billed me an extra day when I returned it to an employee and they said they'd look into it. I also mentioned the gas charge, "we'll look into it." Then I get a call at around 10:30 pm the next day from the "manager" who said he'd fixed my bill and sent me a new invoice. The new invoice still had the gas charge on it and he had only refunded me for the $84 cost of the car and not the extra $11 it cost in taxes. Then I get another "revised" bill with the $84 day charge back on it and the gas charge taken off. It took an entire week to finally get a corrected invoice and I cannot even promise it would have ended in my favor if I hadn't saved my initial receipt and sent in pictures of what I was quoted. I never ever write reviews like this and I always try to have a positive attitude in any experience I have but Sixt provided me the absolute worst car rental service and not only did they create a nightmare experience for me, it took a week to finally finish my transaction correctly. I would 10/10 only recommend this car rental company to my worst enemy.

Daniel loprete

Best car rental experience I've ever had. The people who work at the downtown office are amazing.

Oliver North

Worst Auto Rental Agency in Seattle! They seriously need new management. Can't believe they're allowed to misrepresent their rental options in the manner we experienced. There are better options in Seattle.

Andrew Herring

Horrible customer service. & NEVER RESERVE ONLINE. if you do then you will be disappointed! False advertisement! Never again!

G O

I am a Sixt platinum customer so I have experienced many different branches. This branch operates like molasses, they are slow and messy. I have received dirty cars and have even had to wait for a car because it wasn't brought back in time. They do no answer the phone and do not return your call when you leave a message. I had asked for an SUV and the car didn't come back in time, so they put me in a sedan and asked me to come back the next day. I came back the next day and swapped the car, no big deal. A few weeks later, I received an email telling me I had put a huge dent in the car door of the sedan they put me in. They had inspected the car on return, how the heck did I put a dent in a car that was in their possession? They also billed me at the SUV rate on the day that I had the sedan. If you ever need to modify your reservation, look at your charges. I had a car for 2 days instead of three and was billed for 3 days. I checked the times to make sure it didn't carry over into the third day and let the clerk know. Her response was simply there was nothing that she could do. Sixt, please reevaluate the staff in this location!!!

Jagadesh K

Good service

Walescca Garcia

This os the first time I've rented feom Sixt. Amazing staff at this location, very fast service and great recommendation on where to get an authentic Philly cheese steak!

nancy steneck

Good service. Good prices. Perfect vehicle!

Bruno Henriquet

Great office but tired of never getting the advrtised car so be careful if you really want to drive a Mercedes (or try it as it was my case) as even when asked for at reservation it's almost impossible to rent (as they might not have more than 1 in the whole fleet). Sad because I truly enjoy Sixt but really this (and the second shuttle needed gets annoying)

Robert McRae

Most affordable car rental company Out There ! I had to rent a car in Vegas when i was stuck there on a layover because they didn't hold my plane. Sixt got me a car in 20 minutes, and got me on my way to make it home in time. Life Savers!

Domie Baby

I certainly love his place. I highly recommend. Great customer service great prices. I feel like I always get a good deal. shout out to shanika she the best awsome!! Oh oh can't forget the others Clay n Randy awsome people as well go to sixt to rent!!!!!

Siddharth Patel

Rented a Chevy cargo van to take the family to a wedding in Toronto for the weekend. Great experience overall. Van was new and in a great shape. Prices were reasonable and thank you to Randy and Javone for providing fantastic service. Thank you.

Samir Djurkovic

Car was excellent and staff Clay Shanika Daniel wary Friendly

Noah Black

Eugene Vaintrub

Carla Puffinburger

The shuttle from the airport to the rental facility was convenient, the staff was not only courteous and efficient but friendly as well, despite being short-staffed. The price was better than competitors and the vehicle was clean and new - only had 324 miles on it!

Jose Mario Santamaria

Rent last week went amazing, they have great cars available. I was offer an upgrade to a nicer car but was traveling with family so had to keep the minivan. Ready to rent from this amazing guys next time. Everyone at the counter are really nice with questions and as on other companies they don´t push any weird extras or fees.

Dinesh Shrestha

These guys are great. They are helpful and friendly. I flew to MSP and reserved a car from them, they have a free shuttle from airport to their location. They are honest and accurate. They have wide varieties of cars that you can rent in reasonable price. They offer a free shuttle to the airport too.

Crazy Chicken

Very unpleasant experience overall. flew to Las Vegas with a rental reservation ahead of time and arrived to find out they did not have the car we reserved. Then, after discovering that they had a kiosk at the hotel we were staying at, we decided to return the vehicle the night before originally planned. turns out, they charge you more per day if you return your car early! Of course, this information was never provided to us ahead of time and was unknown to all parties involved, including Expedia. Spoke to the car rental agency on two separate occasions and they showed no interest in resolving the situation. Charged us more per day than what our original reservation was for. Recommend you go elsewhere for your car rental!

Jessica Seaton

Got a great deal through Hotwire and the car was brand new! The shuttle service is easy, drivers are friendly, and the car is waiting for you once you arrive. Upon return you are dropped off right at your departure airline. I was leary of the off site location, but they honestly take all the guess work out of it. I feel like it's car rental best kept secret at MSP.

Laurel Barnett

First, there was a short ride from the airport to the office, where the paperwork was completed very quickly. The office was clean, and staff were very friendly and quick. We were even offered water and coffee! We were pleasantly surprised when we found out our vehicle was a Mercedes, which was immaculate. Prices were good, and drop off was a breeze. I would recommend Sixt to anyone, and would rent with them again.

Giovanny Alvarado

great place,i rented a mercedes benz and it was awesome darrel help me out with the check out great costumer

DANIEL RODRIGUEZ RODRIGUEZ

Unlike other companies, since I arrived in Sixt I only found facilities when renting my vehicle. The staff is very attentive and I want to thank Ashleigh for her sincerity and kindness with us when it comes to renting the car and Vila who was also very friendly and understanding with a problem we had with the return of this. My 100% recommendation.

Kim Hale

Got a flat tire and called the Minneapolis location for help and was told “sorry, nothing we can do, you didn’t get the roadside assistance program!” There was no help in anyway as well as no spare tire in the car. They at least could have offered to add roadside assistance to my rental and come to help but, even that was not offered. Fortunately a Discount Tire was close and they showed my what real customer service should be. Rent 10 cars a month and none of them will come from Sixt in the future.

Austin Wells

They took good care of me for a very reasonable price.

Vincent McHugh

I have rented many times from Sixt company owned facilities. This one was a franchise and had fewer European cars than in the company owned ones. This location was not the cheapest by any means but I got a good, new, well presented car. Staff were informative and friendly. The location is outside of the terminal building but very close to the airport with frequent shuttles. The pick up location was very clean and slick, with helpful staff.

Jason Plein

Sixt has been great all the times I have rented from them in the past. No surprises, the price quoted is what I paid. However, BEWARE of the Chicago location. I booked a Mercedes cla 250 and my reservation said $253 for 3 days. When I got my final bill it was for $429. The daily price was different, and the taxes and fees were way more than the reservation said they would be. The only thing I added when I got there that wasn’t on my reservation was the insurance. I paid more for the insurance in Chicago for 3 days than I did on a c300 convertible in Phoenix for 2 weeks. I never thought the insurance would cost more than the rental. In short don’t trust your reservation in chicago, they will up your price and not tell you till they bill you at the end

Rashi Malpani

This was the first time I used this car rental service. I haven't even heard of it before. It's away from the airport and from the chaos of the other rental car agencies. And after trying sixt, I have decided that I'll always use their service for car rentals. They are the best. They clean the cars as soon as after we return them. The payment happens without any hassle and the customer representative I met was the best. He upgraded the car after I explained him our situation because I had a lot of luggage. The best rental agency in MN.

Spencer uba-oyibo

Thank you for a great weekend vehicle that we had!!! Great service, recommendations and staff!!! Was my first timer ever renting from Sixt, but not my last!!

Peer Komarek

Knowledgable personal, friendly and pationate. Just a little short on upgrade cars.

Diana R

I always have a pleasant experience each and every time! I’d like to thank most of all Arianna & Shamaas for their exceptional service. Great assets to this company. Keep up with the great work ladies!

Santasha Pena

Very good customer service , cars CLEAN , better than Enterprise car .

Missjh77 .

The people there talk to you like you are trash. Horrible service

Dhona Sanders Williams

Still the best Gourmet popcorn in Minnesota!

Jeffrey Lee

Agent was very nice but told me to wait ten minutes then twenty minutes and then not sure how long. After over one hour I went to hertz and had a car in five minutes.

Dani

I rented a car from six car rental they were nice and clean the workers were courteous and I really enjoyed myself in Vegas and I will rent here again!RDRTddDFDsv

Rizz Y

amazing service, great accommodations and customer service super generous in extending our car for a couple of hours until our flight.

Jonny Haskins

The Las Vegas Sixt only has "ONE" Velar in it's whole stock, out of what, mabye 1000 cars? I feel it's a little deceiving to advertise this as the main car for the category option (although as always 'or similar') given that it is clearly the most popular choice of car and therefore should purchase many more so not to disappoint.

Hernán Soto Moraga

Easy internet platform rental and quick car dropp off. But the pick up at the office is quite slow. Prizes are average market. They should improve the cars delivery most of all if you are coming out from the airport.

anesh raju

We booked a mid size SUV nearly a month before our road trip. Despite this early booking, they did not have the car and they “upgraded” us to a Cherokee. The car with possibly the worst gas mileage. Now, here’s where the poor customer experience begins. After reaching out to the Las Vegas rental center nearly 10 times, someone finally answered. They said I could come and switch the vehicle to a RAV4 as they had it in stock. I cut the call and head to the center within 15 mins and there they say it’s not available. Just wasted 2 hours out of Las Vegas vacation resulting us in missing some kid fav activities. Worst, there’s no apology, nothing.. poor customer experience. #NeverSixt

S Moreno

Not sure what's going on but I called 4xs and each time someone answers, I hear ppl talking in the background and I get hung up on. My 4th time someone picked up and hung up. Guess you just lost buisness. Just answer the call and ask to put on hold if you're busy.

Orlando Rodriguez

Had a great experience will definitely go again

Daira Morales

I was in a car accident a few weeks back and they were wonderful with getting me into a car. I had no issues and the communication with Randy and Clay was great. I would recommend them to anyone. Thanks guys!!

Robert Kizer

Sixt is the best at ORD No long waiting, great service and an excellent choice of cars! Special thanks to Michael J. for making the whole experience a pleasure! I will definitely keep Sixt Rent A Car in mind for my future car rental needs at Chicago O'Hare!

Guy Shelley

Worked with Stephanie. Originally booked a Range Rover Velar (XFAR). They apparently don't have any Velars but XC90's instead. Opted to upgrade to the GLS450 after they helped me out on price. Renting process at Hertz is faster, but not by much. I'd say about 5-10 minutes on a good day. It took me about 20 minutes to finish at the counter and start walking to my car. Try to upsell me a little bit but were not pushy when I denied things. The car was great, little scrapes here and there but they were all noted. Return was effortless. Walkaround and sign. Overall the price was great and the service, likewise.

Danielle Murray

Use this place if you want to get completely SCREWED OVER. From the instance we walked in the door they tried to nickle and dime us for everything they possibly could. From the shuttle to Sixt with a bus that had been T-boned and almost flipped over around every turn, to a girl insisting we had to upgrade our car from the "malibu" we had rented in order to get a car that was not rear wheel drive. The cars she was saying they had that were only "rear wheel drive" didn't even have makes or models of the vehicle that made rear wheel drive. THIS COMPANY IS THE BIGGEST SCAM I HAVE EVER SEEN. DO NOT USE THEM!!!!!!!!!

Mara Texidor

I love renting here the customer service is great Shanika, Daniel and Clay are always helpful!

David Swindler

Do not rent from this company! They are very unethical. I rented a vehicle and absolutely no damage was done during my rental period. I returned it and got an "All Good" stamp from the employee that did the inspection. A couple weeks after I got home, they sent me an email claiming damage that I did not do and they fully intent to charge me for it. I will be sending them over to my credit card company for fraudulent behavior.

Micheal Gauthier

Super friendly, great car, customer service was friendly. Didn’t have a single bad moment.

Alexandra Feliciano

Arianna definitely made me first experience with this company a good one, very attentive and professional. I highly recommend this place to everyone.

Kevin Medeiros

Great prices along with great service... Shuttle driver (Bob) is very helpful and friendly.

Edmar Martins

Shanika, Daniel and Clay I love these place

LIsa Pulido

I recently started renting from Sixt and it's hard to go anywhere else now. I rent mostly from the MSP location. The van driver is always nice and helpful and when I arrive to the off site location, my car it there warmed up or cooled down depending on the season. Also the vehicle isn't a base base car. 99% of the time I get a car with Apple Play/Android Auto which I absolutely love. It makes driving that much more safe and enjoyable. Sometimes they come in a little bit higher than the others, but it's definitely worth it to me.

Ali M.

Very professional and friendly staff. Modern and clean office setting. My phone calls were always answered promptly. Highly recommend this company, would rent with them again in a heart beat. Car was clean.

Jamie Deitchman

Inexpensive, clean, easy. My only issue was I had to ask for directions from one of the other rental car agencies to find the sixt desk, in order to order the shuttle to get me to their lot.

B Haugh

Pick up at location with Ashleigh was awesome. She did a great job. Wish all of the people who worked at rental locations were like her. The reason it got 4 is having to catch the second bus to location.

Donna Rice

Julia T. Helped my dad and find our dream rental car. She was kind, quick, and knew just how to help us. We give her 5 stars cuz we can't give her any more lol also she was very pretty lol

Chris Geppert

Thank you Sixt we had 8 days the Mercedes GLS that was advertised in the booking app and not some "similar" Cadillac! Most other car rental companies would let you book and pay a Mercedes and rent you the Cadillac mentioned in the "small print". Sixt is perfect for getting good quality cars!! The people in the branch are also very helpful! Thanks!!

Nina .

troy wollan

Service and check out are bottom rung. Not being able to change the credit card from the initial one swiped is beyond frustrating. Being military it is common to use multiple cards and doing the final transaction with a government card. This small thing is now taking the full price out of my pocket and not from the travel pay afforded to Soldiers. ALL other rental agencies, air lines and hotels allow this to happen other than Sixt Rent A Car.

James Hall

We had a great experience with our rental. The Car was great, The check in was easy, and the charge was exactly as stated. Thanks so much for the great service. We will be back.

David Johns

We paid for a luxury car and ended up being downgraded to a basic SUV AND had to pay more to get our car when a slew of previously undisclosed fees manifested at the last minute. If it was not midnight when we showed up we would have just walked out. NEVER use this company unless you are willing to get cheated into a piece of junk car for way too much money.

john oshifodunrin

Aisha Logan

I had the best customer service ever!!! Everyone is so friendly & awesome!! S/O Shanika, Daniel & Clay Keep up the good work guys!!

Doug Barmore

Was pleased with the service at check in, Josh was great. Got a nicer car than we thought we would get, Gas pumps at return are nice along with a quick shuttle to the airport. Thanks

WTF Moment

We (5 different renters) waited 30 minutes for pickup. Finally, when the pick up van driver arrived he was an a** hole. He just yelled at us as we were waiting in the lobby, he did not help with luggage, was rude after we were on the van and rude when he dropped us off at the rental location without any assistance. Furthermore, when we were at the airport after he arrived at the airport, he yelled at us to get on the van, he stated " I am not coming back here tonight, if you do not get on now, you will have to walk!" Then after we signed our contract at the rental facility (which went very well, thank you counter clerk), we were not lucky enough to get a different person present our car to us, it was the same a** hole. He refused to mark a damage on the car in the damage report, "we do not mark those type tire damages!" When in fact, we pointed out the curb rash on the rim. which is NOT tire damage and told him that. Furthermore, he did not help loading our luggage into the trunk. Furthermore, he did not ask if we needed help with the controls in the car. It was a terrible experience with that specific man. The pickup time was about 12:30 AM on 28 November 2018. Fire him! We wish to add that the rental car drop off went very well and was quick and seamless and the shuttle van driver taking us to our hotel was very nice and helpful. Please get rid of that one pickup shuttle driver, he needs to get a job washing dishes or mopping floors! Otherwise our experience was above average. Thank you.

Chanda Easterling

Poor customer service and rip off company regardless if your a loyal customer or not.. DO NOT DO BUSINESS WITH THEM!!!!! VERY MONEY HUNGRY COMPANY.... West Hartford CT branch sucks!!!! Called and rented a van on Wednesday 3:00 Pm for thursday pickup had to cancel trip due family issues call early Thursday morning to cancel and they charged me 65.00 indicating I didn't give a 24 hrs notice my question is how was it suppose too when there office close at 5:00 and open 9:00 in the morning but not only that was still trying to give them my business and get a small car and the guy said nothing was available but my friend called 10 min after I left the office and was told to come in and get a car... Wow great way to SCAM FOLKS OUT OF THERE MONEY.

Maria Barbosa

Elizabeth Henault

I've been renting from a few different rental agencies over the last few months and the group at SixT rental consisting of Daniel, Clay, Shanika, and Randy have been by far the most helpful, courteous, and insightful group of agents I have dealt with. I appreciate their help and will be recommending this location to friends and family members who will be needing a car in the future.

Richard Arias

Awesone service. They had the van I needed and made the renting process quick and painless. Yohanna there is THE BEST!

Marc Mulvaney

I’ve been renting rental cars worldwide for over 2 years full time. I know every trick in the book, how rental car companies scam people. Each country is different and USA is generally fine as they don’t scam in most cases. Sixt Vegas however uses their European scam method to help generate turnover! I bought a car back and asked if all was ok, the guy replied yes and admittedly the car was cleaner than I got it. I then received a letter that I had scratched the rims! I don’t even live by a curb!!! We have no curbs, they are round and my office is just a big parking lot. The car wasn’t driven anywhere else. I’m not afraid to admit something if it was me and 4” gouges... cmon! I also happen to know that that exact car has gone out of state. I live in Vegas and I know one of the employees. Who also knows how things work. For some reason the car return guy said I had no time, to inspect the vehicle which is not true at all. But that is obviously the trigger in the system to charge for a claim! Pretty easy to work out especially after working at Sixt myself many years ago! So now I have a second car, again I’m a long term renter. I didn’t get any paperwork with the damages for that at all! I got that car before this happened. My current car has “European” scratches all over it. European scratches are scratches that wouldn’t be considered in the US but elsewhere you’d be charged for if you didn’t mark it down. So please keep this in mind, if you want a better car in Vegas go elsewhere and save yourself the hassle. It’s not worth the trouble it can cause. I’m personally shocked and disappointed that I trusted them. I’ve had a great experience with them in the past, but it needs to be known when they change their business model. I shall be making a video for YouTube and other social media platforms if this can’t be sorted.

Judi Tuttle

Convenient...no problems checking in or out

patrick vos

Great service. I was very happy with the process and staff. Although the car did smell a bit like smoke.

Paula Abreu

The deal are good. But is always something. First time the car have a bad smells, second time The place stop me because the plates were report stolen. I dont think I will use them again.

Leonardo Santana

We had an issue but they worked with me to resolve it. I am now satisfied. Thank you.

Wayne Peterson

Easy in and out great cars

alfonso munoz

Overall great employees that actually help with providing a solution to the problem. Didn’t like how the underage fee isn’t acknowledged on time of reservation. Wish they were more specific on their pricing and not jam everything at time of pick up. But location is great with very helpful employees. From pick up to drop off being a breeze. Great shuttle service!!

Shamil Semenov

Absolutely miserable ,annoying and helpless

Beth Tesch

I booked a vacation package through Priceline. The car rental was booked through Sixt but was booked for an extra day. Neither Priceline or Sixt was willing to refund the extra money that I paid even though I was already home. STAY AWAY!!!!

Kim Clyburn

Sixt Rental Car service was awesome. Especially for New Years weekend when everyone else was over charging and under delivering like Enterprise who promised me a car without even checking their inventory. Sixt had a nicer car for less and it was available asap. Shanika, Clayton and the whole staff were very helpful. Def will be back!!

Amber Campbell

Wonderful employees! Will rent from them again

Kellye Wood

Love it here I'm a long-term renter and the staff Shanika, Daniel and Clay are super!!!

Jahn Marie Parise

Great experience all around. From the friendliness of the staff to the vehicle itself. I was concerned about timing because it is not on-site; DON'T be! It could not have been quicker or easier. Had a great car, was taken care of immediately upon arrival and return. Will book through them again.

Andreas Clesle

First and last time renting with Sixt. Renting a car should not be this difficult. I had prepaid for a full size and declined all additional coverages. When I arrived, the employee asked if I wanted to pay $20 a day to upgrade to a Cadillac. I declined, and then she told me they were out of full size so they would upgrade me to the Cadillac for free. Sneaky move #1. Then on my bill she included CDW without asking me and after I declined online already. As others have mentioned here, double check your receipt before signing! I caught it and she removed it. Sneaky move #2. After declining CDW she told me by Illinois State law I had to pay $14.99 for supplemental liability insurance. THIS IS FALSE! I had to argue for 5 minutes before she would agree to letting me decline it. Sneaky move #3. After declining these, she told me she wouldn’t upgrade me to Cadillac anymore and I could have a Chevy Tahoe (which I did not want due to high gas consumption) or a compact car, however, because I prepaid, if I took the compact I would still have to pay for the full size. Sneaky move #4. I argued for a different car and eventually got a mini van. This check in process took over 30 minutes! Renting a car should not be a battle for your customers. Once we got the car, everything was great. Great car, very clean, no issues, and easy drop off. The downside is the employee gave me such a bad experience that the entire time I had the rental, I was paranoid that upon returning the car they would try charging me for extra things or made up charges. I am still nervous as I haven’t received my invoice yet even though they said I would receive it within 24 hours and it has been past that so we shall see....

teresa brock

They DO NOT let you know that weather you have the money in your pocket or your bank to actually BUY the car, you can NOT rent it with your bank card. It has to be a credit card. Then give some BS story about refunding your money. Which all have been reserved at least a week ahead of time on the same mastercard bank card. I will never rent from these upptie folks

Serhat Oran

Nice cars. Good service and price. Off site location is the only drawback

Carol Petersen

Had never heard of Sixt before, but was totally impressed. Once I got on the shuttle it was a quick trip to the car pick-up. Everyone was efficient and friendly, eager to be helpful in anyway. Great car and best car rental experience I've had.

Vanessa Blakely

I have a big family and they have cars that accommodate us, we have been renting cars for them for years for our family vacations. Never had any problems.

Michael Demby

Great staff. Easy to work with. The car I requested was ready for me. Not pushy, or up-sale - just information to make my decision.

Paul Shaw

Sam Wassouf

Very bad. They have hidden charges. After I came back from Miami trip (5 days) I got hit with 190 dollars charge i called and asked they said this charges for road side assistant including your luggage and medical without covering car damage. Something I didn't asked for. I told them I have my own insurance. On top of that after two weeks I received email with 525 dollar charge they claim a little scratch on front bumper which I didn't do it. They have no manners.

ricardo toledo-crow

Incompetent and sneaky business, but mostly incompetent so if you must do business with them keep good track of charges and insist on receipts. When I returned the car at 1:15pm I was told all ok and receipt would be emailed, as with most other rentals. Sixt is now charging me for an extra day claiming I returned car at 9pm instead of 12pm. I sent documentation showing my flight left at 5:44. Sixt offered to "only charge for 1/2 of the extra day" ! I'm fighting it through my CC.

rosa Gil

Was a very good service thanks to Shanika,Clay and Daniel Thank You All.

Shiraz Khan

Competitive pricing and great service. I’d like to mention the agent who helped us: Shamas. Very helpful and knowledgeable!

David Alcaraz

One of the best agencies to rent a car!

Aditya Telidevara

Waited for more than an hour for getting my car and they kept saying 15 mins, 10 more mins etc. Finally they said that the car should be ready in 5 mins, and after 20 mins of waiting I walked to customer service and enquired about my car. Apparently it was ready 10 mins ago and no one bothered to come to me. Also spent close to 700$ for 3 days to rent a Mercedes GLS as we were driving to Zion and Bryce national parks, and I wanted something great and safe for my family. Extremely disappointed to find an old or basic model without even adaptive cruise control. Forget about other safety features like active lane assist or collision control. Only had rear camera which activated in reverse mode only. Made forward parking a pain. This is my first experience with sixt and if they dont fix it for me, this will be my last.

Dohn John

I rented a car paid in advance. Got there I was told there was a 200$ deposit and that I would get it back in 3-5 days after I returned the car. I returned the car February 26, 2019 and it is now March 12, 2019 and I have yet to receive my deposit back. I would not recommend this company at all!!!!!!!

Dominic Peterson

I'm giving this place a one star review because the corporate owned location near the mall of Americakind of screwed me over because I didnt have everything I needed to be prepared to make a reservation so the manager there decided to give my wife attitude instead of giving us a refund because of the confusion. The MSP location (inside the airport) is franchise owned and THAT LOCATION GETS A 5 STAR. They do things differently there including providing state minimum insurance on their vehicles. The location near the mall of America does not and will not let you make a reservation if you dont have someone listed on your insurance and will not give you a refund. I've rented with sixt many many times at the airport with no stress or issue. I honestly couldnt believe the attitude of the manager near the MOA location. He needs to go through some training on better customer service in my opinion.

Michael Madden

I have rented many times from other companies in the Las Vegas area but Sixt has earned my business there forever. Exceptionally clean cars, great customer service at the counter and they are always willing to accommodate every last minute request that gets put on me - just a great experience Every time!

Christian Sproll

Melissa

I was appalled by the lack of professionalism provided by the customer service representative Christina. She was extremely rude when I requested a receipt to make sure I was not being charged for a cancellation she had to do. She responded rudely with sarcasm and when I requested a number for corporate/customer service to file a complaint against her she claimed she didn't have it. When I questioned her about not providing the number she called security on me. Once her co worker returned he immediately gave me the phone number to customer service. Ridiculous and humiliating the way your representative treated a customer.

John De Leon

Never have a problem - cars at best quality. Sleek - clean and the price is just right! Staff is awesome. Never had any issues. They are so accommodating and go over and beyond. Never using another company! I’ve used them 5 times so far and will do many.... many more! Thanks!

Aaron Hall

Fast check in, easy process and friendly staff. Finding the desk at the MSP airport was a little difficult.

Lawrence Manickam

It seem to be a new place and they are trying to organize their stuff all together. Asking for the passport and taking our picture are new thing to me at a US rental agency but it's OK. Look for Felicia and Faiysal at this location. Both are very courteous, well mannered, cautious and helpful staffs. Good service. Well deserved 5* for service.

Chris Frederick

I booked on line for July 4th weekend. At the airport I was informed that Sixt had raised the price from what I reserved online. Being the holiday I couldn't just jump over to another company. Sixt said it wasn't there responsibility and that I would have to talk to Expedia about it. Sixt, you are the one charging me so I'll talk to you about. I don't trust this company and will not rent from them anymore. I'll go with a more well know and trusted company.

Leo Mallet

Very well deserved the 5 stars, in SIXT I have found the best place for car rental, quality and incomparable prices, cordial workers and very professional. 100% RECOMMENDED.

Sootiest Coot

Had excellent service from here. Answered all my questions and was in and out within 10 min. Daniel really help kick off my vacation weekend. Will be renting from Sixt and this location over any other company. Price was alot cheaper than anywhere else!

Jim Renaldo

Clean office. Nice clean cars. A couple miles from the airport.

Rusty Vanzandt

Great price, great shuttle drivers, and we got a car with only *6* miles on it! So nice!

Catch Flight

Great customer service. Joanna was very polite and helpful. They are highly recommended and we will always rent from them.

Michael Delgado

Yes best place to rent a car. Only place i would come to when i come to Las Vegas great customer service. Nice cars clean cars best place ever !!!!

Toni Tzvetanova

This company is probably the worst out there. I'm not sure why I even booked with them.. The agent told me there was a block on the reservation, but didn't know why. She gave the customer service number to call and ask them. I called and after 4 attempts, I was told by the agent, they were probably closed... My options were to call again in the morning or cancel. Well, it wasn't that difficult of a decision to make. I just went to another rental company that took my money right away with no issues at all..

Dalim Khan

(Translated by Google) Excellent service staf is cool! recommendable (Original) Excellent service staf is cool ! Recommendable

Mary Lilly

I rented a car on 8/10/19 thru 8/15/19, this service was terrible from the beginning this was my first and last time rent from this company. They told me I had to prepaid or I will be charged $10 more to rent at the site. When i got there the girl told me that my total was $191.28 which includes an additional driver plus the $200 deposit, so I was charged $391.28. I wanted to return the car on the 8/13 and was told by customer service that I would still be charge for the full rental time, so I kept the car even though I didn't need it. When I return the car 8/14, the man that check the car in told me that was I was told is not true he wrote up my complaint. Today 8/19 I received my deposit, it was short by $62.35, now they claim that I was not charge for extra driver, very rude. I would never use this company again. They are a rip-off. I am contacting the BBB and NV Attorney General. I am sure I am not the only one.

Neil Pankler

We rented a car at the Sixt agency in Hartford May 2015 & Richard Ford, Sixt Manager, saved our vacation! A series of issues caused us to get there late - just as Richard was locking up for the day. He graciously opened up again, found a car for us & sent us on our way with a smile & good will! I can't commend Richard too highly! Our return drop-off was just as pleasant - the Sixt Agency shuttled us at no cost into downtown Hartford where it was an easy bus ride to the airport. I will definitely use this company again.

Tom Dixon

Having returned our car I received an email stating damage had occurred during our hire which did not occur. The list of existing damages when I hired the car was already long enough that I considered not taking the car to begin with. Be aware of this behavior from this location. I spoke with the damage department in Fort Lauderdale who reviewed the photos and could clearly see the 'claimed' damage was old and would have been pre-existing so the damage claim was dropped. I will not be renting a car from Sixt again.

Tmarie West

Rented a 12 passenger van. Great service from Daniel, Clay, and Shanika. Vehicle ran excellent and service was excellent!

Filip Gondek

I was pleasantly surprised by my experience. Zach provides excellent customer service, explains every detail of the rental and tried to find the best option for you and your budget. I would highly recommend renting from Sixt

Barbara Dyer-Bennet

Four stars only because they have recently changed their policy about accepting debit cards, which makes me sad because I won’t be able to use them again... at least they honored my reservation this time, which was apparently now against policy. I rented on 04/16/2018 and 05/16/2018, both times requesting a basic contact model and getting a really fancy Pacifica van in April (they couldn’t dig out anything else due to blizzard) and a nice Accord sedan in May; neither time had I requested an upgrade, but the minor hassle of getting there was more than made up for by a nicer than expected car to drive and extremely easy returns. Staff was friendly, efficient, and helpful, and I’m sad to have to find another rental car source for my trips back to MN.

Krunal Patel

This was the third time I rented car from Sixt. I didn’t have any problem for first two times but this time I rented a car and guy his name was Carlos didn’t tell me that car is not included unlimited miles. And after returning car they charged me $250 for extra miles. If I can deposit $5000 for Range Rover than I Can pay $250 for extra miles. At least they would have tell that I can drive certain miles on car. Really disappointed this time. I would not recommend anyone from friends and family.

Tarrance Lawrence

Excellent service very affordable convenient and friendly I recommended.

T P

Good pricing at the last minute, for this particular time anyway. All nice new cars. Called first to verify availability, answered all my questions. Did not take any info over the phone, but when I walked in right away I got, 'you are the one that called right?' Location is open 24 hours and it's great in Minneapolis, near the airport, but not in the airport, so great for me because I was just renting a car after an accident late at night and was not looking forward to having to deal with airport stuff. Customer service was good, seemed open and honest. This was my first time using them, they don't work directly with insurance, for me it will be fine to just get reimbursed.

Adam Peters

Horrible experience dropping of the car. Waited for almost fifteen minutes for an associate to only get told that I scratched the vehicle, which was impossible in this situation to come from me due to the dust still being on the vehicle from when I picked it up. Rent a car through Dollar or Enterprise 3 times a month in Vegas, this time forced to try Sixt do to supply. I should have just Ubered around. Avoid this company at all cost!!! Never could I recommend such an operation.

Anthony Maslo

Returning Sixt customer. We've used them around the US and around the world. LAS location was quick and easy. Not a fan of having to take the 2nd shuttle, but it beats walking in the desert heat. Friendly staff for both check out and check in. Actually had real conversations and not just the drone script. Affordable for me, and my rental was last minute. Thanks Sixt!

Olga Ilina

When I rented my first car at Sixt in Los Angeles, I had a better customer service. When I came to pick up my reserved car in Vegas at McCarran Airport , I had the worse experience ever. As a valued customer, I wasn’t feeling special. Girl at the front desk had no idea what she is doing and what she is saying. She didn’t give me my car but made me call Priceline to cancel my reservation. When I called Priceline, they told me Sixt have to cancel it. So I was on the phone back and force with Sixt and Priceline. It was a nightmare. I had to take Uber to Sixt and back home. I spent almost $60 with no reason. At the end of the day, I came back to Sixt and got my car. Please note, Vincenzo (if I am not mistaken) were very helpful and actually knowledgeable. I had a pleasure speaking with him. When I returned my car, I had to wait about 15 min in the car but still nobody showed up. I went to main entrance and waiting another 10-15 min. When I got back, I see a guy at return station on his phone. By the time I was looking for help to return a car, it was about 25-30 min. So next day when I got my bill via email, they charged me an extra day. So I had to call them and ask for refund and explained what’s happened. You would think it’s a great company and should hold high standards but unfortunately there have so much window to grow.

Randy James

Check in and out extremely fast and ez!

Starr Teague

Matthias Birnth

Very good customer service, Hakim has handled our request to the fullest satisfaction. He was super friendly, very professional and tried everything he could to solve our problem. Sixt Las Vegas 5 *, very good experience.

Vicky

My husband just returned a Chevy Cruze blue beautiful color. We had it the weekend but it was nice,clean & roomie. Staff very nice! Thanks

Michael Maniscalco

We wanted to rent a luxury vehicle so, took a Range Rover and I am so glad we did. Very reasonable prices for luxury vehicles. Friendly and courteous service. I will only use this company going forward.

Yosef Wolvovsky

We had an awesome experience! Staff = professional... Vehicle = clean... Service = superb... Price = competitive. We took a trip to the Rebbe's Ohel. They understood our needs and were very responsive. Super accommodating. Our trip was extra special because of them. Go Sixt!!!

Christopher Huertas

Neal Cianciolo

Had one of their large passenger vans; overall it was a great experience. It was obvious that the man who did the initial condition inspection took much pride in what he did and in the condition of their vehicles. Location was very convenient for me.

Bill Nelson

Andrew Burks

I love this place. The staff are professional and fun. I reserved a Mercedes and left with what a vehicle that I would consider a notch above; a decked out Volvo. Very much surprised by the vehicle and by the impressive staff!

Robert Helmer

Great vehicles, great staff and excellent service! Highly recommend!

April Adams

We rented 2 vehicles for a school trip. Sixt worked with us to find the best options to save our group money. Their shuttle drivers were the friendliest people we met on our entire trip!

Kida Thompson

Literally didn't get past the reservation stage. Tried to rent a Range Rover on the site but got a message saying that that class of car needed to be specially requested and that someone would get back to me in 48 hrs. That wasn't going to work since I wanted the car for the next day. I call them to make sure I can get the car and I try explaining to the rep that I have a reservation REQUEST and not a reservation yet. He puts me on hold and then comes back and asks for my reservation number and I remind him again, that I don't have one and that I just requested the car. He proceeds to then exhale loudly on the phone as if annoyed and then sighs while I again explain that I couldn't wait 48 hrs for someone to get back to me as I needed the car in 12 hrs. I then politely told him that if a company has a customer service rep that exhales while I am trying to explain something that I WAS ASKED TO EXPLAIN, it tells me everything I need to know about the company. Never before and never again.

Yadi Ke

I would not recommend this company. They don't let you drive the car out of the state. I was trying to drive the car from Chicago IL to Columbus OH. And I was told the extra charge will be happened if you drive further than Indiana. If you are trying to drive the car across states, please ignore this company.

Jon Schepke

All other car rentals are at the airport, with SIXT I had to take a shuttle to get my car.

Joan Maguire

Jan Steffen

Fantastic service. Great cars. Fantastic prices. Gas station directly next to the Sixt station. I recommend to take an Uber or Lyfr if the rental car shuttle line at Las Vegas airport is long as it can take forever to get to any rental car company but that has nothing. Rondo with Sixt. Love Sixt and will always come back.

Sanjiv Chaturvedi

Excellent car renting company. Entire processes from booking to pickup to drop off couldn't be smoother and efficient. The staff were very helpful and friendly. During drop off, Darrell was specially very helpful with the processes.

Arca Reyes

Tanya Randle

I RENT FROM SIXT OFTEN, AND WHEN I COME IN I AM TREATED VERY WELL, I REALLY LIKE SHANIKA SHE WORKS THERE, SHE GREET YOU WITH RESPECT, ANSWER YOUR QUESTIONS FOR YOU IF YOU HAVE ANY, I LIKE GOING THERE BECAUSE SHE TREAT YOU WITH RESPECT, AND I LIKE THAT. Customer service

El Mister

Very good company good service and the attention is excellent. Thanks Sixt.

John Cortez

Best renting experience ever! I was visiting Chicago for a week and needed a rental car for my stay. I had a reservation with another rental company but it didn’t end up working out for me because if some changes to the policy with that company. I then walked over to the counter and the gentleman behind the counter greeted me and was so professional and nice and when I say I was out of that building within eight minutes I paid for my reservation and I had a car and was out! This had to be one of the easiest car rental experiences I’ve ever had explain to me what car I was going to be getting what all the policies were for the rental and was very informative of all other options that I had and packages that I could get. I travel frequently so I really know a lot about the renting process and this had to be the best one prior times with other companies it’s usually a 30 minute to an hour wait and I WAS OUT IN ABOUT 8 minutes. I will definitely be taking my business to this company and if I have a return to Chicago I will be renting with this location and I definitely recommend it to all my family and friends and anyone else who needs to rent a car. Thank you to the nice staff at the location and keep up the great work!

Steve Hamburg

Low price but not as much service but...you don't miss much. They could have had a better check in procedure and more shuttle vans but if you give yourself an extra few minutes at both ends it's fine.

Terry Callahan

I always have a great experience when I rent from sixt rent a car, and the customer service was excellent as always, Shanika Daniels Clay was my representative and she explained all the rules surrounding the 12 passenger rental van, so there wouldn't be any surprises leaving and returning from the trip. We also did a walk through and around the vehicle before I left the premises. So thank you Shanika for all your help and service. Terry Callahan!!

Emil Kul

Great choice of cars and prices. Special thanks to Ashley for outstanding service!

The Original ONION

Val Van Dam

i was reluctant at first because of the negative yelp reviews but i am sooo happy i ignored them & continued with my reservation. I booked for 6am to avoid long wait times. They are a new agency & a small outfit so there are only 2 agent booths. I made it at 604 am & was met by a smiling & handsome Amit K. He was welcoming & his customer service was exceptional. I booked a jeep but he sold me on the volvo! He was so chipper & friendly on this rainy gloomy day . My deposit was $300 not $500. Amit said u do the vacationing & we will worry about the vehicle. Melissa escorted me to the car & showed me a quick overview of the new 2019 volvo SUV and i am in luv with it. This was an exceptional rental experience. Upon returning the car at 11pm monday there was no line no wait & Ariana swiftly examined the car & she even let me check out some of their other high emd vehicles. She was very knowlegable of all the cars & never rushed us & was super!

Google User

Thoroughly professional guys! Great cars, way cheaper than the competition and the big names. Please make sure you have a proper insurance - liability and third-party. Read the fine print while you book and you would be good! The cars are in a great condition and there is no hassle in picking-up and dropping off. The airport shuttle is very convenient and you can track the location of the shuttle, live on the map. They might try to sell you a few add-on but that is a sales guys job so be resolute and buy what you need!

Jim Bruynell

I travel frequently but had never heard or nor rented from Sixt. I was impressed! The service was excellent, the car was great, and when I returned it at 5AM they put me immediately on a bus (very nice modern clean bus) to the terminal without delay and proactively offered me an emailed receipt. I would definitely rent from them again.

Chris Nole

I rented with Sixt (Philly Airport) for the first time a few weeks ago. I was always hesitant to rent a car here because their location was a little bit further from the terminal. This turned out not to be an issue. The pick up shuttle came in a timely manner and the commute to the rental car location was maybe five minutes. When we arrived, we were greeted with smiles from three Sixt counter reps - and there was no line! I can't say that you will be so lucky with no line : ) I was able to rent a Jeep Grand Cherokee for less than the other companies were charging for compacts. We scored a beautiful vehicle while saving a hundred bucks. If this wasn't enough to get me to write a good review, check this out ...so, I left a hanging garment bag (containing my suit) when I hastily returned the vehicle. I called the number I had for Sixt and was told that I need to go online to their lost and found website and file a claim. I did exactly that. In two days via email Sixt informed me that they had my garment bag and they could ship it back to me for a reasonable fee. The bag and suit arrived to my home a few days later. All good. I will definitely start with Sixt the next time I fly into Philadelphia and need a rental car.

Monte Bachus

Never rent from here. I’ve spoken to many coworkers who have used them since they are on our travel network and we are removing them as a vendor. Horrible service and they up-charge you for everything.

Mindaugas Barčauskas

Booked an full size car, came in were told no cars of our class were available and only had option of old Elantra. Very unhappy, would never rent again here, if cars are not available then why even allow reservations?

Michel S.

We had a Cadillac Escalate for two weeks from New York to New York and the car was fantastic and took us almost 3000 miles to Canada and Washington. After some problems with damaged tires at the beginning we found everything working fine and Service was good! At the end management allowed us to deposit our suitcases for a visit at One World Observatory before going airport.

Tonya Shampine

Beware if you are picking up late night. Our flight was delay and we arrived 10minutes after close and everyone was gone and no answer on emergency number. Other car rentals were open but we had prepaid.

Lawrence Cenotto

The car itself was great but I set the pickup time for 7pm not realizing that's when the branch closed as it let me select as late as 12am on the website for the pickup. The door was locked and the staff wasn't going to let me in, eventually another customer left and I went inside and they still made it seem like there was nothing they could do but eventually they did help me although it took a while and once I got the car myself and the other group who was before me had to wait a while for them to open the garage where the cars are at.

Kelly Hammersmith

Does this company even have management? When you walk in the store your more likely to hear the employees conversing about how much they had to drink the night before, or some highly inappropriate sexual remark. Susy the girl at the counter did even acknowledge us till we basically were standing at the counter. Didn't realize it was hard to great your paying customer. Then the entire check out you could just see her iphone buzzing with snap chats and text message and every time she would pause and look at her phone like it was more important then the paying customer in front of her face. Daniel the Supervisor basically laughed at this and said we use our personal phone here a lot here at Sixt. I am sure she was using her phone to check on the status of something. Right??? So your company uses SnapChat to check on the Status of something for my reservation. I For a company the considers themselves a premium company your employees and management seem to be no where close to the level. There are plenty other rental cars companies out there and you wouldn't have to deal with this joke of a company.

val mikhailovski

I wouldn't rent a car from this company anymore. We picked up a car and noticed a damage. we were told by the agent to take a photo with stamped date and sent to provided email address. Upon return of the car, I told again to the manager about the damage upon the pick up and he reassured not to worry about it. 4 days later after return of the car , I got a damage claim from Sixt. This resulted in numerous phone calls, waiting on the phone, explainings, re-sending emails, and all sorts of other headache... Not a pleasant experience.

Nwachukwu Onyeaso

All Cadillacs, great experience. I've used this particular Sixt twice now. First time I got the Escalade and next time I got the XT5. I like the fact that you get the exact car you request. Did not really like the attendants nitpicking about exact check out times. Also they do a really hard sell for insurance so be prepared to sidestep that if you already have insurance.

Ed Whitesell

Rented online through Priceline and prepaid. Arrived and found out there's a $.50/mile charge to take the car out of state. Not listed in any forms shown during the reservation. Neither Priceline nor Sixt will take ownership to issue a refund. At recommendation of the Sixt agent, walked a block to Enterprise and got a cheaper car, with no additional driver or out-of-state restrictions. Seems like this happens a lot. Shady business practices are apparently normal at Sixt.

Thomas Vig

I rented the Cadillac CTS-V. The Sixt Battery Park had a really great offer and I must say it is one of the best, fastest and coolest cars I’ve ever driven. What a monster but at the same time a relaxed driving experience for our trip down to DC. Frank, the branch manager provided us some great service. I look forward to be coming back.

A Ramirez

To me, generally I prefer to not have any relation with this firm any more. go back and check your account if you have ever provided your credit card info to them. Maybe there is a big surprise waiting for you right now.

Ryan H

Avoid, stay away. Thought everything was good, checked out my car that went well, etc. During the process, the agent had me add my wife as a driver. I thought ok, no big deal since we were together, might be convenient if I didn't want to drive. So we added her. NEVER did she mention that there was going to be an almost $100 extra charge to add her, not mentioned anywhere. Agent was super adamant about me adding her. I thought she was just being nice. She even had us hold up the line while my wife was taking my young daughter to the restroom so we could get her added which I did think was odd but just went along with it. Then, weekend's over and we turn the car in and I get charged an extra $12.99 per day for my wife to be on there. Complained to the check in lady, she said I had to talk to corporate. I did. They tell me I agreed when I picked up the car which I did not. I agreed to add my wife, but was never told that there would be an extra fee. If that was the case, I wouldn't have done it. Whole reason I went here was because the price was good, at least until they charged me the extra $100. Next time, I will stay away from the brands I've not heard of. Buyer Beware! These guys will hit you with charges you aren't expecting.

Skin Quilt Productions

The staff in the building were really nice and very accommodating. They made the whole process quick and easy. A shuttle picked me up from the airport and brought me to their offices. The driver was super nice and chatty. I got a really nice Toyota Camry that was well worth the price we paid. I would use their services again.

youstin montano

Thanks to genesis and terry and the general manager for being very helpful will definitely come back to this location , when we visit Seattle again. Great costumer services very clean store aswell 10/10

BlendedLezboFamilyof4

This is my 3rd time renting with Sixt and my 1st time from the Addison location. Although my vehicle was not ready when I arrived. The customer service representative Kay did a remarkable job at making sure we were well taken care of. My vehicle was nicer than I expected, thanks to Kay's wonderful advice. So glad I took it! When I returned the car a week later I discovered I left my garage door opener in the vehicle. One call and it was resolved with no worries. Service likes this goes a long way in my book. I'll be sure to rent from Sixt again as well as spread the word to my colleagues.

John Walsh

Forget about one star. No stars from me. Reserved an SUV, but given a Caddy CTS instead. Needed the SUV for storage space. Feel I got the runaround. Finally got to the car and it had not been cleaned and tank was less than completely full. But I was in a hurry to get to my destination because it took over an hour from me walking into the office to driving out of the parking lot. Crazy bad!

Dawn Casey

Rented with Sixt last week and I had a great experience. The young lady that helped me was super helpful and explained the different cars to me while I made the decision to upgrade from the car class I booked. We went outside and she let me take a look at each car that I was interested in. I also got a great deal on my upgrade. Check in was easier as I arrived at Sixt, The shuttle was there waiting and the person came right out to check me in, No extra hassle. My shuttle driver was amazing, Will be renting from Sixt again.

Craig Ricci

I had a problem with a mishandled damage claim with SIXT. In the end, they cost me over a $1200 because of their mismanagement of the claim. The details are lengthy... but the long and short of it is I will never rent from them again and encourage you not to as well.

Karissa Wagner

Wish I could give it a 0. Billed me TWICE and an absolute nightmare to try and talk to a human. Still waiting on a resolution

Lee Stotle

Had a great experience, staff was wonderful and the car I absolutely LOVED!

Frank J Squillo Jr

Worst pick up experience ever. I waited 45 minutes to get my vehicle, and that was with one other person ahead of me, and he was being helped when I got there. Then they didn't have the vehicle I reserved. THere was only 1 rep trying to help everybody coming in. I left and the guy before me still hadn't resolved his issues and he'd been there over an hour he said. They may have nice vehicles, but they certainly don't have the service to go with it. Never again.

Noah Gordon

My experience with Sixt was mostly okay. The cost for a premium sedan was at a fair price. I did not like the $50 added fee for having a one way rental. They also hit you with a gas fee ($70), or fill it yourself. Service overall was struggling. The attendant checking us in had her computer shutdown due to a mandatory software update. Delayed our 2 hour trip to the mountains. Overall, the car was good. There was a lot of technology involved in the car’s function, which at times felt lagging. The car had a nice ride and under 10k miles felt like new. Dropping the car off.. That’s where I really struggled to see a quality of service. The attendant that checked us out made a really off handed comment: stating “because I had not told him prior to checking us out that I had pre checked the car for a 7pm check out, and I arrived at 7:30pm, and he already hit the final check out button, that I might be charged a whole extra day”. A WHOLE EXTRA DAY.. I had no time to figure this out right then and there because I was catching a flight. The dude literally made me so confused. Thankfully whatever he thought isn’t true. I wasn’t charged an extra day, yet at least.. Either way, this guy just saying what he felt like was actually a real frustration at the end of an otherwise pleasant trip to PNW.

Justin Foye

First off... Do not ever rent a car from this company. I arrived to pick up my car and they stated that they had given away my rental because I was not there at the exact time. (Warning sign number one). Even though the website and phone recording states that cars can be picked up the same day, no matter the time). (I was an hour late due to a flight delay). The representative then proceeded to tell me I had to wait 5 hours for another car to arrive in my class. (How about no). Warning sign number 2. The representative then tried to upcharge me for a premium vehicle above my class. Warning sign number 3. I had to soend an hour on the phone talking with multiple customer service reps and managers to get it all sorted out. Only after all of this, they finally got me a similar class vehicle. The person who I would imagine is the branch manager (in a full suit), sat there talking with his sister... Not even acknowledging me or even looking at me. He then promptly left with his sister out the door. What kind of zoo is this place running? Seriously. Even if your saving $100 on the rental... DO NOT give your business to a shady place like this. Worst car rental experience I have ever had. PERIOD.

N Singh

They lie cheat scam and do not honor any pricing. i have the proof. I am updating reviews based on response. Not only they lie and cheat but they will put responses which are another lie. Here is the zero mileage receipt after 30 minutes of call with Expedia and their recommendation to return the keys to Sixt. They even failed to refund after 30 minutes of talking. I do not need your help Sixt, my Bank has already taken care of the issue. From my perspective you can take a hike.

Ken Elmer

I reserved and pre-paid for a Mini Cooper with Sixt, but when I got to the lot on time, they said the car was not clean and put me in a generic Toyota. There were several other very nice cars still available, but the agent told me that unless I wanted a dirty Mini, the Toyota was the only option. I can get a generic Toyota from any car rental service. I tried Sixt because of the nice cars. If those are not going to be available even when I pre-pay, what's the use of paying more for Sixt than Budget or Alamo? On a positive note, the shuttle service was great and fast and friendly, and DeDe checked me in when I turned the car in and she was fantastic. Thank you.

Manoj

It has been frustrating experience to get over someone on phone, I have been trying to reach them for more than an hour but no one is there to answer call I did return the car but haven’t received my receipt. When I did return my car it was awful experience and the staff was rude. As if this guy is doing favor to me by providing me service. They don’t have detail information about the return and there parking gates doesn’t open because it belongs to hotel property. So probably you will be stuck at front of gate at parking being honked and if some how you do calltheir number they will never pick up the call local office at addison is inside hotel lack proper sitting for guest who has to wait during peak hour you have to stand. Most of time staff are not at desk you have to figure out they might have left to show someone vehicle as there might be only one staff. They are short staffed and rude to extreme.

Coach Tavey Dee

This place is horrible please stay away , I booked a premium car online , when I got there they stated I couldn’t use my business account card to rent , I was told I had to drive a different “class” vehicle and would be refunded the difference! I brought the vehicle back 4 days early and was not refunded they then stated that I was locked into my rate regardless of what vehicle or how long I rented the vehicle that I never wanted in the first place. They lied right to my face just to get the money and screwed me over by not refunding ! Stay away cause once you pay you’re locked in no matter what the conditions are .

Lisa Parrott

I highly recommend avoiding this rental agency at all costs. I reserved and prepaid for my vehicle for 7pm on a Wednesday at the downtown Seattle location. I was late heading to the location and called to let them know I would arrive about 15-20 min after 7pm. That’s when I was informed I had to arrive before or at 7pm to pick up my vehicle, otherwise they would be closed. Who expects to arrive EARLY for a car rental reservation? I was then told by Susie that it was my problem for not knowing when they closed when I reserved my car. I asked her why their system let me rent a car for a time their office would be closed. So then I had to call customer service to get my reservation updated to the next day. THAT’s when I found out I would be charged an additional amount! What?!?!??! Apparently they charge you the difference in reservation costs if they close before you can get your vehicle. I showed up the next day to get my car and pick up a vehicle that reeked of smoke the entire time I had it. Ugh. It was nasty. Their customer service department has been completely unhelpful in resolving any of my concerns and they have not only lost a customer in this scenario, they now have a vocal advocate on why you shouldn’t rent a car from Sixt. Update on May 22 to company response: I am not sure what “upper management” did to resolve my concerns, but it did not involve working or speaking to me about this issue. I have replied to the customer service emails 3 times now without any response other than Sixt is looking into the matter. At least the customer service response provided to this review is completely on par with my experience to date. Care to let anyone else know how the matter was resolved? Other than just closing my complaint without addressing it?

EMMA LUNG

Dennis handled my rental and is without a doubt the most professional, kind, informative representative I have ever met. I would rent again from Sixt just to have his service. I never write reviews, but this was so above anything I’ve ever encountered it would be an insult to do otherwise. The car was fantastic, albeit a bit squishy for five people. Thank you, Dennis !!

Ulysses Roman

My experience at this Sixt location was impeccable. Had the pleasure of having Mr. Otto serve me when I picked up the vehicle as well and dropping off the vehicle. Was in and out in 5 minutes at pick-up and 2 minutes at drop-off. Had hesitated to rent from here from some of the reviews I had seen. However, Mr. Otto was very informative and professional. Can’t beat this level of customer service. Only minor downside was that the car had not been washed nor had the interior wiped down. Regardless, will definitely rent from them in the future.

Anna Descartes

I had a bad experience with Sixt in Italy. You need to cancel before 60 minutes within pickup time to receive a full refund. In under 60 minutes you pay a penalty of half the expected fare. I had a very bad trip as it was, very jetlagged, and the area taxis were not reliable. I booked Sixt as a backup plan. When I woke up at 4am to leave, I completely forgot about the Sixt. They send you a text message at exactly 60 mins out that their taxi is on its way. I cancelled within 60 seconds but I had to pay $86 for a service I didn't receive. Its just a crummy policy. They should have other reminders before the 60 minute cancellation window. I regret signing up.

Chris Buccafusco

I have rented cars here three times. On two of those occasions I have been overcharged because they claimed I did not return a full tank. In addition standards are deteriorating at this location. They no longer bring the cars to you and they do not provide bottles of water. Clearly trying to save money by reducing service quality. And cheating.

Paula Gallean

Worst location to rent in Portugal ever We got charge $1000 after coming back from vacation Do not trust them take pictures before if you are using this crook people I Have never seen such a poor customer service ever since we had to used them We used to have no problem in France many times but after Portugal we will never used them . Terrible terrible service!

Sandeep Singh

I had an ok experience with this dealership. The employees assisting me were very nice and did a great job trying to accommodate me. I booked many months in advance in the XFAR class which stated on their website include the Range Rover Velar, BMW X5, and Volvo XC90. They did not have any of those vehicles available. I was set up with the last premium large vehicle on the lot an Escalade. It was a good vehicle and served me very well through my time on vacation. Overall I was satisfied although I would have liked to get one of the vehicles on the class I booked for.

Wilbert Velez

Customer service ( young Indian fella with glasses was excellent) easy and friendly. My rental was dirty and was on E. I know, doesn't make sense but I think they were very limited that day.

Peyman Faratin

I chose this rental place because it was most economic in manhattan. For a 2 day break it costs us around $600!!! I have been getting charges still coming into my inbox almost 2 months after the rental ended!!! So beware. It transpired to be the most expensive choice. The manager also told us we can call/email the office if we were going to be a little late and they would accommodate us (because they wanted my partner to come to the office with my credit card all the way from uptown, even though we'd paid online!!! We called to let them know we were going to be 1 hour late due to traffic. They charged us an additional day, in spite of earlier commitment. Renter beware

Justin Rasmussen

Rented a car here on Sunday, 4/2/17. Booked through Expedia, showed up and found out the car I booked had a $500 deposit. The guy working let me switch to a midsize with only a $200 deposit, which was fine. The total for the car was $126. He asked if we wanted to prepay for gas or fill it ourselves. Knowing the insane fuel rates they have, we chose to fill it ourselves. Had to return the car by 6 pm on Wednesday, 4/5/17. We found a Shell station downtown and filled it up, putting about 8 gallons in. Dropped the car off (conveniently they don't have anyone who inspects the car when you return it, so they can say whatever they want regarding the condition of the car) and brought the keys to the coworker inside. Got my final invoice on Thursday and noticed the final price was $198.... After reviewing it I realized they charged me $72 for gas! I called the location and spoke to a woman and she said that the car was returned ON EMPTY, which was complete BS. She said if I can show a receipt for gas (which I didn't grab) or a bank statement she can correct it. I emailed a copy of my girlfriend's bank statement showing the date, amount, time, and location, but I checked my credit card a little bit ago (today is Saturday, 4/8/17) and the $198 has posted and been taken out, meaning they didn't adjust anything. I will never use Sixt again, and will never recommend them to anyone. If you use them, keep your receipts because they'll try to play you.

Jennifer Hu

Avoid this company! We reserved a minivan at a prepaid rate two months ago, and went in to pick it up today only I find they had no minivans. They tried to offer us a Kia sorrento, which I found to be an unacceptable exchange. The Kia would just be too small for us. We reserved a minivan because we need a minivan. When we asked to speak to a manager, they said he was away at a meeting and wouldn’t be back for hours. I have never heard of such a thing at a business. There should always be a manager onsite. They offered the customer service number, but that number is basically a robot. It’s impossible to get an actual human on the line. The staff were rude and unhelpful. This was their mistake and they made no effort to fix it. Bait and switch company. Just pay a little extra for an established reputable company. It just isn’t worth the risk or headache dealing with these guys.

The Hala

The return was an absolute disaster. I returned it the same day after driving for 8 hours. I went to return the car and had to go to an alternate after-hours garage. The Sixt employees at the Manhattan office (who were locking up and going home) told me the alternate garage location, but neglected to tell me that there was construction on the 2nd (returns) floor. The signs for the Sixt parking area on the 2nd floor were pointing in opposite directions, so there was no way to know where to park the car. There were no designated Sixt parking spaces and no additional guidance. As a result, I drove around for almost an hour in the parking lot trying to figure out where to put the car! This is completely unacceptable. The office was closed and customer service could not help me with the garage location. There was no help from Sixt at all. After an extremely long and tiring day, and with no guidance from Sixt customer service, I finally called the number for the actual garage itself, which was printed on my garage entry ticket. It was the garage employee who told me to drive all the way to the 6th (top) floor and leave the car there with the keys, along with all the other Cadillacs owned by Sixt. I finally found the location and took everything out of the car, and left the garage an hour after I entered it. Two days later Sixt called me asking me to return the car. I explained the whole situation and they eventually found it. I was explicitly clear that I should not have to pay any additional fees. But now I am being charged almost 200 dollars for who knows what? It is impossible to get in touch with anyone at the actual office by phone. When you select the option to speak to them about a previous rental, you are automatically sent to a prerecorded message that says you are calling outside their business hours and to call customer service. However this message plays at all hours of the day! Not possible to speak to anyone. This is completely unprofessional. It has been 14 days since I returned the car, and 12 since I asked them not to bill me for anything extra. I fulfilled all my obligations, despite the fact that the Sixt operation was completely disorganized. No one has called me, and the issue is unresolved. I refuse to pay any extra charges for Sixt's inability to manage their after hours process and communications. The phone system is a runaround, customer service employees are nice but can't seem to fix anything unless the actual rental office acts, and the rental office never answers the phone. I have been promised a call back from a manager at the location, but that ha never happened. The last call I made was 48 hours ago. I will never rent from Sixt again.

Lauren Bradshaw

Customer service provided over the phone is terrible. I work for a multibillion dollar company in customer support so I would know that the way you treat people on the phone is the impression you leave on the company as a whole. I spoke to about 4 representatives on the phone all of the calls lacked that customer service quality I know they are trained on. However I visited two locations and the representatives "in store" per say were absolutely phenomenal and despite my hectic day I left feeling at ease. This particular location ask for Mr.Omar he will take GREAT care of you, scouts honor!

Jamal Abed Alkader

If I could leave zero stars that would still be too much for this Company. Go to Enterprise or any other American car rental company. I've rented with Sixt in Europe for years now due to the prices and was excited to find it in Dallas. I'm in Austin so I went to Dallas (3 hours away) to rent from the Marriot location. Picked up the car fine and came back to Austin. A couple days later the car's maintenance light came on and said service was required (say what?). At the same time, the brakes began making a squealing noise that made it really awkward at stops with pedestrians crossing. I called Sixt and they told me to take it to an authorized Volvo dealership to get checked out. Excuse me? I got this while my car is in the shop and I'm supposed to take your car in to get regular maintenance and brake checks? I said no, obviously, and asked for options. I was given: option 1) make an appointment at Volvo and spend my Saturday getting a rental car serviced and possibly leaving it overnight into the work week so that I could miss work too, or option 2) drive all the way back to Dallas and switch it out and spend my Saturday on the road and paying for a hotel I didn't otherwise need and gas. I chose option 2, and after battling with the location about a refund, I was given NOTHING. My credit card company was mad at Sixt for ripping me off and gave me $43 in sympathy. Go to a German company and get German customer service, aka NO customer service (I lived in Germany for years I can rip on it). Honestly, go anywhere else than Sixt.

Lennon Ficalora

Was giving a car that was very loud and didn’t work right. The engine would over rev and burn extra gas and was very loud. Checked all the settings and was just a bad car. Don’t know how they think can rent u a “luxury car” but have it sounds worse then an old truck. Me and wife had major back and headaches from the car. Wouldn’t not recommend this company to anyone after this experience.

Evelina Bujytė

I am pretty disappointed, is this how Sixt does business lying to customers about discounts and downgrading with the same price? I reserved a FCAR class, when I came in to take the car, I got the news that no cars were available of this type so they gave me an option to get an ICAR class and promised to give me a 10% discount (it should have been 150$ of discount so it is something) without me having to do anything. After returning the car I have not recieved a discount from the Pike Place branch and I had to call them three times to even get them to look into it. I was told that they are fixing it and should recieve an email shortly. After more than a day I recieved my final invoice with no discount. As I am not in US anymore I wrote an email to customer service. Now five business days have passed and I did not hear back. I feel that at least I deserve some explanation on this, Sixt?

Whatsa Name

Got this place via hot wire and didn't know what to expect. Reviews were 50/50. Got there, a out in building so felt bad for guy in suit jacket but he were still friendly plesant and fast. My driver from the airport to the facility was spectacular. It was friendly open honest articulate and wasn't afraid to talk about Local Foods. Got my deal and I was very happy with it car was clean bigger than normal because of the deal and fuel economy was fantastic in the Sonata. Will definitely use these guys again because prices were definitely worth it.

Sally Hultgren

Rented through Kayak. The agreed upon rental price did not match the final billed amount. When you are picking up the rental, be sure to get the local Sixt customer service phone number in case you need to contact them for anything. The toll free number will not lead you to a live person...EVER. Other than those 2 issues, renting a car with Sixt was a positive experience. We had a Kia Forte and it was a nice little ride...clean, new, and drove well!

Chulo116

The customer service reps were very professional, the location was clean. Even though I didn’t have the proper credentials when I arrived to pick up my Escalade rental, rep. Kalena kept me cool, calm and collective offering a solution. The end result was great and I was able to pick up my rental. The Cadillac Escalade is a beautiful truck and I didn’t experience any problems with it. I would strongly recommend others to rent from Sixt. The only reason why I gave only 4 stars as opposed to 5 stars was because the vehicle was dirty and the interior was also dirty but I ended up getting the vehicle detailed and waxed leaving it looking brand new. But I still had a great experience and enjoyed the vehicle which I rented to accommodate family for my wedding.

ToolandDyeDesigns.com Shop

This review is regarding my 3rd consecutive long term rental, which adds up to 3 months. I made this reservation while driving and told the sales associate I wanted the EXACT same thing as what was my current (then) reservation, which I've attached. I trusted you guys as I'd already been renting from you for 2+ months at the time and had no issues (other than having to return the first car after only 10 days for an oil change, which was hugely inconvenient). I asked to extend the contract and was told I couldn't, but that they would make a new one exaclt the same. The same would mean, NOT adding in insurance. But guess what, the shady scammers ADDED insurance of $19/day. I've asked nicely and been told no, it was in the contract that I signed. The contract that I had ASKED to BE THE SAME AS THE PREVIOUS.....IE NOT ADDING INSURANCE. This is outrageous. I've spent over $2-3k with them since october and now they've lost me over $335. Do the right thing, karma comes around. If you read, this is it's under Frederick Anderson. Refund it or I will have Discover Card take care of it and also go the BBB.

Seth Gordon

Front desk staff was very polite and efficient. And, they send me on my way with a nearly new low mileage car that was a pleasure to drive on my long roadtrip.

Nima Madani

I rent a car with this company the car was good but at the office they just gave me the key and I found the car by myself and the the rental agent just open the garage door for me. When they give me ke car the gas wasn’t full but in the contract it says its full and the car was dirty inside and outside. But the overall of car was good. When I was returning the car nobody came check the car I just returned the key at the office that’s it. But right now after 10 days they send me an email that you damage the rear rim and they send me a picture but I didn’t see any damage in picture and I’m 100% sure that I didn’t hit any curves and there is a problem why nobody came check the car when I was return it. Maybe the rental age when he tried to park the car he hit the curves or in this 10 days another person rented a car and did this. I was about to give 4 star to this company And I had a plan to get another car in upcoming month and 3 days ago I applied for sixt business account. It was my last time use this company for renting cars and I am not gonna use this rental company forever.

David Christensen

Friendly check-in staff. Good rental price. The one weakness is the vehicle inspection at the downtown Seattle location. They don't provide a good way for one to inspect scrapes. If you want to report a problem, you must walk all the way back to their office scripts a busy street. Somewhat inconvenient.

Dan Caudle

The car itself was great, the lot attendant to notch going in and out. We rented for one day. Check in was fine, until 2 things. We had to prove we had a flight out at some point. Luckily we had it on the phone. Never been asked to prove that one in over 40 years of renting cars. Second. We had to pay a 200 dollar deposit for the one day, 76 dollar, rent. Not unreasonable, I quest. But the deposit came out 2 days after we returned the car. Now we have to wait days after that to get it back. Use some common sense people. I can see a hold with immediate release. But don't pull out a deposit two days after the contract is mutually satisfied, then tell the customer the money we needlessly pulled out may be seen in your account in a week. I'll never rent a car from them again.

Tejasvi Vutukuru

Easy drop off process. They did make a mistake while processing my return, resulting in an extra charge. But they promptly refunded the amount once i called them and described the situation.

Maria Moyer

So far, excellent service & accomodations.

Matthew Edwards

I had a great experience with the folks at Sixt. The car was nice and clean. They were kind and gracious with my unfamiliarity with car rentals and big cities in general. The price was what i expected. I recommend Sixt.

Nancy Sorley

Staff were very helpful, cheerful and positive.

Yorswe cHRIS

So far my favorite car rental company. The front desks are friendly and helpful, the process is quick and easy, and the prices are reasonable and transparent. I even got a free car upgrade last time I booked a car with them. Love it!

Robert Camero

had everything paid in advanced 8 hr flight to philly no sleep jet lag lady had me buying more ins. i feel i was taken advantage of company trying to make more money off of me i'll be back but not with them

Azriel Abramovich

Nice and friendly. Efficient and helpful. Good location

Delores Tronco-DePierro

This was my first time renting with Sixt, and wow! What a fantastic experience!! We live in New York and have been planning a wedding across the country in New Mexico. When I booked, I didn't realize that there were geographical restrictions on where you can take the cars, and so I initially panicked when I found that out while picking up my vehicle. I went home to gather my thoughts and called the branch to tell them about my situation. Frank, the manager, was kind, gracious, and incredibly helpful and made accommodations so that I could safely take the car to New Mexico for the wedding. He was a class act from start to finish, and the quality of the vehicle is fantastic as well. I'll be using Sixt every single time I rent a car from now on. Thank you again, Frank! You really went out of your way to help make this couple's wedding go more smoothly.

Ife' Consultant

Customer service was excellent but the hidden fees and charges should be noted up front.

C Bleeno

Terrible Sixth branch. Bring water ad you'll wait a good hour for these incompetent guys to sort out your pre booked rental. Then get a car you specifically did not request. Mediocre service at best.

Vanessa Andel

Wish I did not have to give 1 star. Picking up the car was a issue because I used my debit card to book which I was not able to use so I had to change to a credit card or provided 2 bills that I did not have with me on my way out of town. Having the car was great, but then after dropping off the car my card was charged the correct amount for the rental, but 2 days later I was charged a $250 cleaning fee without being told or given any options to have the car cleaned on my own. I have had 4 rental in 2 months and have never had this problem or left a car dirty just like I did not leave this one that way. I think this was horrible customer service and a way to take money from people. I will never use this company again.

Dirk D

Reserved a rental at Miami Airport for they Keys. Class included Volvo, Audi, Benz small SUV's; but ended up with a Lincoln MKC. Nice car but not equal to the Europeans. Little wait getting to service desk, only to be met with persistent upcharging for a more pricey model, insurance, features I didn't need. Wasted too much time for a reservation already booked. Elderly passengers waiting, and delay enough to hit rush hour traffic. Just give me the key, or, preferably, let me pick out my car on the lot. Still ended up with a higher bill than anticipated. My past experiences have been more favorable, including getting a car at 2:00 am at PBI when my flight was delayed and free upgrades.

Lisa VonBlohn

Be warned that the people working at this branch are unable to help in any way imaginable. They will only act in the best interest of the branch, even if it means acting unethically and at the expense of future business. I won’t get into the details but the conclusion of my experience is that I was charged 3x what I had prepaid online. I was told there was nothing they could do to honor my original reservation.

Mehmet

When we arrived at Sixt, the lady was pretty hasty, everything went quickly. She didn’t explain how the car works, it was more of please pay, take te keys and have a good day. The car was amazing, big and had lots luxury in it. However, we saw that the car had 8% of it’s engine oil left which left us concerned. We called Customer Service and the lady told me that you can drive up to 8000 miles, the car was almost on 7000. We still did go to a Cadillac dealer just in case, this was in our free time. Luckily they told us that you don’t have to worry and you can drive. Sixt needs to check their cars before giving it to the customer. Also Sixt punished me over going outside the restriction area, we weren’t properly informed and they charged me 700 dollars for going outside of the region, this wasn’t fair. I called customer service about this and the lady we spoke to was very rude and annoying. All and All, don't rent a car from this location.

Tom Marsh

Excellent customer service. They had my car cleaned, full of gas and ready to go. It took very little time. The car is great.

scoop5 smith

Very nice staff just a little frustrating I call this locations twice before I made the trip about money deposit witch they said it would be 200 down. When I actually came there to pick up the vehicle they told me it was 500 to 1000 dollars down for there renting

Ashleigh Dailey

Awesome customer service and super fast!

Patrick Williams

Consistent with other reviews I feel that staff at this location are up-selling to larger cars (Cadillac) to increase their rewards and not following company policy on late arrivals. I have enjoyed this company in the past, so it looks like this location needs tougher management.

Alexander Cowan

Pros: Great rates and very friendly staff. Cons: Car smelled like an ashtray, downtown Seattle traffic is a nightmare.

Luis Hernandez

Great location, although front desk staff is not as helpful and friendly as it use to be. They're rude when asking questions. It feels like they just want to get out of their way.

Martin Berres

I have been renting cars for many years. My ongoing experience with the Sixt Rent A Car Marriot Quorom location has been exceptional, far exceeding my expectations and prior experiences. Romy, Oho, Jasmine and Christina have succeeded in making me a Sixt customer for life. I will refer anyone who needs a rental vehicle to this location. Week to week, the service continues to be 5 stars.

Laura Lawless

Where do I start? My husband and daughter in law and granddaughter flew into the Dallas Airport. We were flying to my Son's Air Force graduation. My daughter in law booked the trip down to every last detail. We walked up to the car rental counter and waited behind a couple who also booked a " Luxury " vehicle. Specifically a BMW. The young woman behind the counter tried to tell them she reserved a MAZDA for them. I told the gentlemen that MAZDA isn't on any Luxury platform. They left angry. I walked up with my daughter in law to get our rental. She said we could have a Chevy Impala. I asked if there was a Ford product we could upgrade to. The young woman said "We don't rent Fords." I opened the flip book of what they rented out. First page, Lincoln Navigator. I sold Ford/Lincoln for 8 years so I know cars. I asked her if she knew what that SUV was. Then I turned the page to a Ford Mustang. I pointed at the picture and asked the girl at the counter what kind of car it was. When we went to pick up our Chevy Impala the nice young woman at that desk said they don't even have a Chevy Impala. She gave my daughter in law the keys to a Mercedes SUV. It had dings and dents. Scuffs and scratches which I noted on the check out diagram. Upon returning the vehicle there was No one to check it in. A few days later my daughter in law gets a call asking for our insurance company information. I called and told them there was no way we were going to pay for that damage. Long story short, this was horrible customer service because the agent did not know her inventory. My Husband walked over to Avis and rented us a convertible Mustang GT in 6 minutes. Obviously this company has a 3.0 star rating! Laura Lawless

Coldwell Banker Chad Estez

I rented a car for a lady friend that used to be a call girl and she made me pay for 6 weeks of renting her the car. It would have been cheaper to buy her a new car.

Moe Sial

Worst ever car rental experience. I rent a car about two times a month. I normally use another company. I thought I would try these guys and it has been a nightmare. They took the rental fee. Then they wanted an additional $200 deposit at pick up, pretty standard. But they couldn't process my card for an unknown reason. Luckily I had a friend with me and we switched to his card. The rental fee doubled and they still were unable to process his card. So now I have a $350 charge on my card. My friend has a $450 charge against his card and we don't have a rental car. Thanks sixt for ruining my birthday.

Brad Allen

Staff was excellent. Fun and kind. Actual human beings with personality. While I wasn't super excited to get a Chevy Equinox, it actually turned out to be a fantastic vehicle. Big fan of Sixt in Philly!

Timothy Jones

I only rent from Sixt for a few reasons. They have great staff at each of their locations, they are very reasonably priced, and they have almost exclusively premium cars. You won't find a rental premium vehicle for cheaper anywhere!

Charlie Choi

Decent cars, but service is super slow especially on weekends and Friday nights. Be prepared to wait for 45 min to 1 hour in line. There are 3 counters but only 1 staff, and that 1 staff has to run to the garage back and forth to check on cars all the time. Forget it if you're bringing your kids to wait in the line - they are testing the adult's limit of patience! The staff is generally helpful and try to make the best out of it but the system is just very inefficient and understaffed. Update: where is the staff?? No staff, super long line, been here for 1 hour+

Alex Bass

Had a very pleasant experience renting a large SUV from this company. No wait time during pick up or return. The rates were too good to be true to boot. Highly recommended.

Pocho almodovar

I rented a car in July from orlando location....I get there and the car I rented was not available or anything in the same category so she tries to give me the next model up so I tell her ok since your out of stock this will be a free upgrade....she says no we have to charge you for it...I tell her that's your fault that you dont have my car...she says we dont hold cars ....so I said what's the point of a reservation and you make me pick a car and now you dont have anything I. The same group....that's totally your fault. So after 10 minutes I ask for a manager and she gives me the same story....I waited some more while they went to talk in the back and then she comes and says we have a car for you. Fast forward to when I return the car I get a toll bill for $6.60 a month later which I did get caught on a toll by accident so I paid it on my cc card here is the catch...they been charging me 6.60 since August and I just got another bill in oct....cant wait to see what they will say....I will never rent from them again.

Donna Russo

Worst experience ive ever had renting a car. ALL the negative reviews and what they are saying are correct. This company should be investigated. NEVER again will use them and will go out of my way to make sure nobody I know ever uses them. Rude, sexist and NO customer service help after the fact. DISGUSTED.

Nabeel Gatrad

Superb. Have had some bad experiences with car rental places in the past but not this one. Very good, quick professional service and the car is a stunner !

Alex

Had a great experince with Laura D renting new cadillac eescalade. Second time this month and its excellent again. Car is great, staff is friendly. Thanks guys

jim hinrichs

I was nervous renting from this place based on some of the reviews I'd read. However, my rental went completely flawlessly. I booked a daily rental on the internet. Arrived one hour after the time I said I would, which was no problem. The two women inside the rental office couldn't have been any nicer on the pickup and return. Everything was clearly explained on how to get the car from the lot across the street and how/where to return it. The car was in great shape and exactly what I'd requested. Overall a great experience. Don't be deterred by the other reviews.

Bill M

Terrible managment, that commits fraud!I rented a 2017-2018 Arcadia at DFW airport and was told to give the car a once over to make sure there was no damage. I performed a quick walk around in the dark parking garage and found none. When I later returned my car the check In lady found damage to rear right fender, upon closer inspection with the check in lady we both determined that this area had been previously repaired as there was evidence of a professional paint job. Due to this repair I did not notice it and even if I did I would not have reported it due to it being obviously professionally repaired. (Repair does not equal damage) Fortunately the very friendly and kind check in lady let me record her and take pictures of her check in machine where she even wrote that it was repaired and that the customer claimed it was previous damage. About three months later I get a letter in the mail from Sixt demanding I pay ~$750 dollars and claiming that it was the second time they attempted to contact me (it was not.) I went through all my emails (note: you will get about 7 spam emails from Sixt a day so be prepared if you use them.) and there was nothing about damage and there have been no previous correspondence in good old snail mail. I immediately sent sixt a certified letter and emailed them asking them to immediately contact me via mail (certified as I could sense something fishy going on) explaining that I denied creating this damage, provided pictures showing their previous repair and requested further info. About 1.5 months passed with no word for Sixt via my requested certified mail, normal snail mail or email when I get a letter from Summit Account Services, a collection agency! I immediately send a certified letter to both Summit and Sixt demanding the collections stop, and that we work this out as this should still be between Sixt and me. Sixt amazingly responds in email (which I prefer they don’t...) with what essentially was an: “oh shucks, we screwed up but it’s in the debt collectors hands now, please work with them.” This is terrible and borderline illegal. Sixt made no attempt to contact me except once, and In that one letter claimed they did so twice. I would have happily worked with them on this issue, instead they refused to follow industry standards and let a collection agency deal with it. Now I have to spend money fighting this collection agency for damage I did not create and my credit score is slightly damaged due to this creepy collection agency immediately putting it on my credit report. My only hope now is that the collection agency will sue me so I can prove the debt Is not mine, something a lawyer said would be easy as Sixt did not follow the correct guidelines, even then I will need to fight with the credit reporting agencies to clean my score up and I’m sure Summit will have to deal with Sixt for the illegal debt they were sold. After much reflection I finally realized that the local Sixt probably knew about this damage before hand, they probably didn’t want to get in trouble as they were a franchise and decided to perform a little repair with some paint that most people would ignore or not see. Since this Sixt location did not have cameras like every other rental company at DFW they knew the next person renting this Arcadia could not ask for Sixt’s own photos. (Budget, Avis and others even have scanning cameras as you exit and from what I hear will show you the, if you have new damage.) Then when the next unsuspecting person (me) rents the car and does catch it they can claim it’s new when you return and get the car fixed, thus avoiding any penalties from corporate for damage they created. Stay away for Sixt, they are dishonest and liars. Search around and you will find hundred of stories like mine. One more thing: I purchased insurance for this vehicle through a third party, after much review they denied the claim as it was not caused by the driver (me.)

Beatrice Hiner

Good customer service. Off airport but not an issue. Had a problem with bill that was corrected. Good car and very good rate. I would rent from them again.

Wendy M

Reserved vehicle months in advance. Did not have anything similar to my request. Supposedly gave me an upgrade but vehicle was not an upgrade from my perspective. Thought the return process at SeaTac was a good experience.

Mike Atlanta

This was our second rental from Sixt and we had a great experience from start to finish! The staff at the counter was so helpful and friendly, and the staff person showing us our car was extremely friendly. The car was clean and drove well, got great gas mileage, and was easy to handle on the road. Teshale W. helped us and was great to work when we returned the car. We will definitely use Sixt again!

Yasmine Idriss

I had a great experience at this Sixt! Nelson was amazing; he helped me get what I wanted at the very last moment. They have better cars than their competitors for better rates. Definitely recommend Sixt. And Nelson, thanks again!

Heather Heppel

Good customer services. But we booked our rental a month out from our trip. The day comes to pick up our rental and they ask, "where are y'all headed off to"? Thankfully... something was said because apparently if you start in Texas and go anywhere further than the surrounding states (like New Mexico, Oklahoma and Louisiana) they charge you .50 per mile. We were about to take off to Tennessee and Alabama. That would have been one expensive trip!!!! Will not be using this company again for that reason alone. Enterprise is the way to go. Thankfully we found something at Enterprise for $40 more in 45 mins before everything closed. They offer unlimited miles and you can go anywhere in the U.S.

Mike Casey

Rented from them a few times. Friendly and quick service to pickup and return a car. The manager, Frank, clearly takes a lot of pride in his staff and it shows. Highly recommend.

Jeff Tweed

Easy drop off and great staff. Only downside was that there was only one staff member. They stepped away and no information was left if they would be back or when so it would have been better to have a better system than one employee only.

Maciej Janas

The best place to rent a car, anywhere in the world!

Mark Bodnar

After four visits to this location in three months, I have come to realize it is the best. Twice, Alexia has provided unparalleled customer service. Even when I am traveling well outside the DFW area, such as OKC, I will still go through DFW or Love so I can be ensured service from Alexia, David, and this Sixt location.

Rohail Khan

Great service, friendly staff and the cheapest rates that I could find in Manhattan. The only reason I took a star off is because I wasn't informed of a $1,000 hold on my credit card beforehand. Luckily it wasn't an issue for me but I can see it being a deal-breaker for some people. I only returned my vehicle yesterday so haven't been charged for toll yet and hopefully no additional charges are posted.

baard baardsen

Easy and fast service.

Obaid Khan

The customer service your needs some serious help.I called their main customer service and was told I can rent with my Visa debit card as long as it’s in into a major bank, which it is. I called the location and they tell me the address on my license has to match the address where I live. How many people actually have a license with the address that match their actual physical address? Their loss, there are dime a dozen rental car companies.

Brian Manning

Archaic looking systems were down which caused 90 minute wait. Discount offered but never received.

Sara Al

HORRIBLE!!!! Worst car rental experience of my life! Yana K at the counter was super rude and hostile with her attitude.. Sent me to wrong parking building and left me there with no information Emailed the branch Manger.. No response

Ron Davis

Great location for downtown Seattle also had the best prices of their ports

Christina Lang

I recommend Sixt over other car rentals. They were fast, no jumping through hoops to rent a car for the day. The drop off was even faster & a shuttle was waiting to take us to the airport.

Ryan R

Good prices on Luxery cars. Pickup was easy. Hopefully this company stays good and doesn’t start messing over customers

Travis Gross

This was my first time using Sixt, and I'm impressed. Very friendly and well run. Their going to be my go-to rental from now on.

My Email

Worst Sixt experience ever!!! I’m a Platinum guest member at Sixt, renting car for year all over the world. I have been renting a car for one day. Cost of the rent was $200. As it was 12 degrés outside, I did not full the tank of pétrol before bringing the car back as it was too cold outside. When I received the invoice, I was charged with $116 of gasoline for 1/4 of the tank!!!! This makes $12 per gallon!!!!! Approximately 4 times the price that in a gas station!!!! Absolutely scandalous !!!! And when I complain by email, I receive an answer saying that I should have read the contract where it was written!!! So first of all, I will never rent again at Sixt Battery Park, and second, I will never rent at Sixt anymore. Absolutely scandalous!!!!!

Larry Woods

I have not seen such friendliness and helpfulness at a car rental location in forever! Most agents are grumpy and just want to get you out of their face, but not these folks. From the first call to reserve a car to the return, they were right there enjoying their jobs. The gentlemen that drove the shuttles were so helpful and accommodating as well. Thanks Ms. Nerrissa!!

Abhishek Guha

Great Experience! They upgraded us and the after-hours return was also hassle free. Thank you for the brilliant service provided.

Micha Villarreal

Overall a good experience, the staff was a bit slow though. I booked my car through hotwire. The location is pleasing to the eye and the counter staff are helpful. Shuttle drivers are courteous and helpful! I did, however, have to wait about 20 minutes to get my rental car (though they were not crowded). Upon returning the car, I didn't see any staff for a bit. I had time to wait for a minute in the car, exit the car, unload my luggage and start walking away. I've never had to wait with other rental agencies.

Pete Mulvihill

I had a mixed experience. The rate was good; he car was nice; the employees were very friendly. But I didn't notice, when I signed those many pages of agreement, that they have very strict geographic restrictions on where you can drive. Long, boring story on the employees telling me one thing and corporate telling me another, but they did eventually refund what I believe I deserved. One star off for the hassle I went through and one star off for not making the geographic restrictions clearer. Otherwise a good company.

paul feldman

My car wasn’t available they left me stranded at the airport stay away from this company !!!!

Massoud Rasooli

-Cannot drive their rental cars out of state. -on reservations it says unlimited miles. But does not say anything about extra charges out state. -You cannot talk to managers on the phone. It has to be via email. I emailed managers 7 times not resolving my issue. -If cancelled your reservation their fee is 3 days rental charge

George Theodosopoulos

We booked a BMW X4 but when we arrived at FRA airport, the Sixt agent advised us that there were no X4’s available. She offered us an alternate vehicle, a Volkswagen Touareg. The Touareg is very nice, but we selected and booked the X4. She politely advised us that even though we booked an X4, Sixt reserves the right to offer us an ‘equivalent’ vehicle. The Touareg is a bigger car than the X4 but it is not in the same league as the BMW X4. We really wanted the X4 so we were rather disappointed. Also we did not not receive a confirmation receipt or email when we dropped the car off and or after it was inspected without damage. An email from Sixt confirming that car was returned in time and in good condition would be more professional. Other than that we encountered no other problems.

Shaheed Pagan

I loved my experience with sixt, The car prices were good & it was my first time in Seattle & Ms.Ruth T took good care of us, explained everything we needed to know, She was very knowledgeable about the vehicles, gave us good tips for the city & was very nice & courteous, I would definitely rent there again & would recommend it to my family & friends, Thank you Sixt and Ms.Ruth T for making my experience lovely.

Murali Polimara

Representative was just awesome and user friendly. He rented out the car to me though I'm little late, after office hours. Helped me to park my car for free. Explained me various insurance options available and let me choose the best applicable one for my case. I definitely recommend this location. Only thing to keep in mind is be on time to get the car you reserve. Otherwise, you might end up in having a different car which may or may not be the one you would want.

Jerry Dungee

The bad parts are that they don't stay open 24 hours, so if your flight is delayed you could be hosed, and the shuttle isn't as frequent as you would like if you're in a hurry. Otherwise, everything was great!

Marlo Ross

Customer service was horrible!! Their full size car was more like an economy size car. When I returned the car they had me wait about 15 minutes for someone to come and do a walk around. She walked around the car and bent down to look under the car and said there’s a scratch underneath and she has to right up a damage report. To top it off they charged me for 3 days instead of the 2 days I had the car for. DO NOT RENT FROM THIS COMPANY THEY’RE SCAMMERS!! I wish I can give zero stars

Eric Chao

Dishonest agency. Don't be misled by the claimed Mercedes in their website. No matter what type of car you choose, you always get a Volvo. I reserved a Mercedes online. When I picked the car, they told me they didn't have any Mercedes at that time and they gave me a Volvo. They told me I can switch for a Mercedes next day if I don't like it. I went to switch then they said they still don't have any Mercedes. I asked if they can check is there any Mercedes in the Airport branch. The girl immediately said no there is no any car I booked. Without checking anything! Not even pretend checking on the computer. I'm very disappointed. I believe Sixt don't care about their customers and their reputation. As long as you paid, their will not take care of you. Moreover, check the reply under every 1-star review here. You will find out Sixt just reply with standard message. They don't even care what kind review customers give to them. They don't want solving any problems. Once I had a great and enjoyable experience with Sixt but now I will not recommend Sixt to anyone I know. Good luck Sixt.

Dong Liu

I had bad rental experience with SixT because the tire was damaged 1 hour after I took the car and it took them 4 hours to figure out what to do and eventually sent a toll truck to pick up the car. I was left in the service plaza on the highway to figure out my own transportation. The only good thing is this branch manager was sincere. He apologized for the customer service and told me all the tolling cost and damage would be taken care of. However after 2 months SixT's claim department keeps contacting me saying I was responsible for the damage cost. I'm not sure if I mis-heard what I was told by the branch manager, or the branch manager has not resolved this with the claims department. By the way the claims department has been super rude in customer service and told me they would pursue this regardless of what the branch said. You can read the response from the owner below, where he told me to contact claims directly, which contradicted with what I was told 2 months back. Basically what they promised didn't matter any more, and their claims department will still pursue this case regardless what customers had experienced. Very good proof on their overall customer service.

T Price

I'm not a fan. The car I reserved wasnt on the lot.

Tina Thomas

Always our go to rental spot

Ar Sh

Disappointed with management customer service. Also, I forgot my Prada sunglasses inside the car. When called to pick it up, they claim it wasn’t there. I have received a much better customer service else where. I won’t rent again from here.

Melissia Talton

Friendly staff with the Best low prices on rentals...This is My 3rd time renting from them and I always have a Great experience... Thanks for all You'll do..

Jelicia McClinton

Each time I rent from Sixt the service is awesome! This time was no different! Mr. Kevin Hughes has great customer service skills and very knowledgeable about the job! The vehicle was clean and ready for travel for the week. The billing process is also very easy as well! I'll continue to rent from this location in the future!

Mr. White lion

It's just not a good air port for certain purposes ,my honest opinion..it may need some re adjustment .

Karlie Borzansky

STAY CLEAR FROM THIS PLACE. Zero customer service. Charged me 3X the amount that was due and won't take any ownership or accountability for their mistake. It has taken me 10 calls to the location + 15+ emails to get nowhere. Manager is never available, and employees are incredibly unprofessional. I'm still battling the charge.

Rion Haber

I've tried to rent a car from this place three times. It's a uniquely awful experience everytime.

Jiulian Martins

Don’t rent car in here.. Horrible experience ever. I reserved a car a month before the day I would need it. I called 5 days before the pickup date and they said the car would be ready. when I got there, they tried to give me a Taho very dirty and smelling cigarette really bad. How I’m supposed to travel with my kids in a car like that? The girl that works that, of course very unprofessional, didn’t try to fix my problem. She said you take it or cancel the reservation. So I asked to talk to the manager (his name is David). David said to drive the Taho to the other location in DFW airport and exchange with a new car. I would have to do because they only had one employer at that time and she couldn’t leave the store. On top of that he promised a discount for the inconvenience. I didn’t have any option because my family was waiting for me in my place. After drive 40 minutes to the other location, because it was rush hour time, I got there smelling of cigarette all over me, they took another hour to give me the car. But it wasn’t their fault, and they did fix my problem. The guy name was Afonso, that’s the type of professional your company need it. After all, David didn’t give me any discount as a promised, and I had to pay full price. What can I say? Very irresponsible, very unprofessional and the don’t have word. Can’t trust this people.

angela chen

I booked online, the car's category was changed, but manager promised to be adjust my cost> when I returned the car , ask for adjust it . the manager he was responsible to help adjusted for me> the price is very reasonable. I like it.

Brionna Davis-Reyes

We were serviced by Tyleem G. He was great! Got a complimentary upgrade because our original choice wasn't available. The car was great, and we were in and out, which was a relief because we had been traveling all day. No hang ups, no fuss. Would rent from them again!

Paweł Dzimira

Very nice staff. Superb car, got Cadillac XTS, brand new :) Quick qustomer service. Only one location in NY :/ Wait for another location on the airport.

N J

I had such a great experience at Sixt, I’m only renting from them from now on. After trying several car rental places in Manhattan, this is the place I’ve been the most satisfied with. They have excellent rates for great vehicles and the customer service is outstanding. The branch manager Frank was wonderful and gave us excellent service. I definitely recommend!

David Bell

Below average place to rent a car. Took over 20 minutes to get to off airport location after waiting 20 minutes for the van from the baggage area. Sixt agent kept trying to sell expensive add-ons. Car did not have full tank of gas. Windows were smeared so bad I had to stop and clean them. I rented the car through Hot Wire but since there is no way to exclude Sixt from a Hot Wire search, both companies have lost a user. Additional: The Sixt response is non-responsive. Although I arrived at the airport at 5pm, it was a Saturday night, heavy but certainly not peak traffic. In addition, when I returned home, I discovered that Sixt had charged me an additional $39.20. I'm still waiting for an explanation. Received a $39.20 one-time credit with an explanation that I signed for a full tank of gas even though I presented them with a fuel receipt. I probably did sign as they had me sign or initial at least 10 documents both at pickup and drop off. Too many rental options to waste time on this company again!

Carol Owens

Great staff, good prices and clean cars... what more could you want. Will use them again in the US and abroad

Ronald Krupa

First time renting with them and will definitely do it again. Had Francisco driving the shuttle both times. What a kind helpful gentleman. The employees inside were great. Upgraded the car and helped me return it quickly as I was running late for a flight. Thank you!!

Anna Onishchenko

Amazing Service. Best prices not only in Manhattan but in New York/New Jersey area. New, clean cars. The store manager is amazing!

Debra Ardoline

Very quick check in. Limited cars so I was given an upgrade certificate for a later use.. That is better than most rental car companies who would say, too bad.

Alex Kozhemiachenko

Awesome rental. Fast service, great prices and cars. We have rented Cadillac XT5 and it was awesome! Thanx

Leonard H Scott

Thank you SIXT. I will truly tell my friends

John Smith

Avoid this company with all cost. Not Worth the Headache or the disrespect you will receive. I think this company forgets at the end of the day we the customer are what keeps you in business. They are completely unsafe and would gladly put there customer in harms way with there pathetic excuse for a garage which is full of homeless people and drug addicts. My kids had to witness a person doing drugs next to one of there cars parked in the garage. There was not a single employee to be found to assist you or help locate your car which can be parked on any one of the floors in the garage. When i formed them of what happen in the garage there Supervisor Daniel Martinez is one of the rudest people I have ever met, he basically said we don't own the garage just rent the space so not our problem you experienced and we don' t owe you anything. He seems to know absolutely nothing about customer service or this company or how to handle customers at all. We used to rent here all the time from Christopher the previous store Supervisor who truly understood customer service and how to respect paying customers. When we asked to speak to him on our experience knowing he would go out of his way to help us and make sure we were happy, we found he was no longer with the company. Sad to hear a company would not value a true leader and put some one like this in charge instead. Save yourself the trouble and go with Enterprise or Silver Car. You wont regret spending the extra dollars, after you experience how terrible Sixt truly is.

epeck41

Great car and very easy to check in and return. I wish your rental locations were a little easier to get to, but for now, we are big fans! Hoping you open one at Love Field soon!

Ben Jebb

Back office at Sixt needs a serious overhaul. Over the course of a two month rental I was overcharged almost $500 (once when the original booking price wasn’t honoured and then later when a “system error” resulted in an excess mileage charge). Both overcharges were eventually refunded, but only after considerable review of Sixt’s invoices and multiple email exchanges with head office. Extending the rental was also painful - Sixt limits extensions to 5 days and requires that for anything beyond this, you find a Sixt location, return the car and take out a new contract (rather than simply vary the period and rate under the existing contract, which could easily be done online). Another tip for young players - Sixt’s fine print allows them to charge an administrative fee of $40 on top of every toll charge if you don’t take out the $10 per day advance fee. I rented with National Car either side of Sixt and the service, customer focus and ease of use couldn’t have been more different. Avoid Sixt at all costs. —- Response to Sar: Thanks for your response Sar and the initiative to pick my concerns with management. Re the toll charges, I’m quoting directly from the face page of the contract below: “If you use an Express Lane without purchasing TX, you will pay us our administrative fee of USD40.00 plus the applicable toll fee for each time you use an Express Lane during your rental according to the terms of Paragraphs 4 and 4a of the Terms and Conditions”. Paragraph 4 deals with the condition of the vehicle on return and there is no paragraph 4a to the T&Cs. Paragraph 5 does refer to toll charges though, stating: “You are responsible for paying the charging authorities directly all parking citations, toll fees, fines for toll evasion, and other fees, fines and penalties assessed against you, us, or the Vehicle during this rental. If you fail to pay any of these charges and we pay any part of them, you will reimburse us for all such charges and, in addition, pay us an administrative fee of up to $40 for each such charge.” If Sixt does intend to charge USD5 as an administrative fee I suggest you look at updating your T&Cs.

steve marr

Worst car rental agency I have ever rented from, prepaid my rental with them however they required a $200 security deposit on my debit card which was to be returned after the rental was closed. It has been 7 weeks and still not returned. Have contacted them 5 times and all I get back is "please be patient with us we are looking into the issue". I even sent them my bank statement as well as the rental agreement. Then to top it off I called again today and asked to speak to a supervisor has was informed none were available. Trust me do not rent from this company, they are terrible

Norman Fabula

43placesRe is a great 44445te

Munish Kaushik

Seamless. Saddiq our service agent even gave us an upgrade AFTER i simply inquired about how much an upgrade would be, didn't even charge extra! Car they gave me just rolled off the factory floor (<700 miles on the odo!), everything on the vehicle was spotless and ship shape. I signed up for their loyalty program that day after getting to my destination. Congratulations Sixt, you have a customer for life! And thanks to our customer service agent, that guy deserves a promotion!

WY Liang

Good price, Good car, Good service!

joseph henry

Best experience ever renting a car. Sixt will be my go to from now on

Y K

Amazing experience! Christina C was a savior! We had a minivan reservation with a discount van rental. When we arrived the other agency said they were out of vehicles and left us stranded. All other agencies were out of vehicles. One big name agency said it would be $500 per day! Sixt saved us. Christina hooked us up with a 7 passenger SUV and discount priced the vehicle. Actually ended up coming out to almost there exact same price as the horrible discount van rental company! Facilities are conveniently right at the O'Hare rental center. Returning the car was a breeze. All the service staff were friendly and helpful. Plan on using Sixt again!

CLIFTON DAY

Worst company ever!!!! Biggest scam ever. I booked a mercedes-benz e-class for my vacation over the phone. cuz website gave a error. Get to vegas and they refused to give me car that paid for!!! Saying they only take credit cards!! Then how did u take 1k out my account? then they tried to get us to take a Kia or a Hyundai for the same price i paid for the mercedes-benz e-class. WHAT!!!!! Those cars does not the same value as a mercedes benz. The clerk then said that "we" will have to refund ur money back. But i have to email my manager(whom is sitting next to him with another customer) to have him do it, and that it will take 7-10 days. I say let me talk to him then. Clerk leaves. Manager asked if we were being helped, i explained what happen. He says that he will refund the money and it will take 2-3 days. VACATION/GF BIRTHDAY/WEDDING PROPOSAL SURPRISE RUINED!!!

Lisa Berlinger

Duane Hill

Bad Choice!! Received no invoice at drop off then was emailed the invoice a day later. Saw the charge was 50% higher than expected and called to complain. Guy said he agreed and would see what he could do. The original charge disappeared off my credit card pending charges and I thought they were adjusting the charge or going to write it off. 2 1/2 months later the original inflated charge comes through on my statement. I call my credit card company who conference calls me with the Sixt rep. He tells me about charges that don't even match the charges on the invoice and then says if I want to talk about an invoice adjustment, I can call him back in the morning and he can give me another number to call for billing customer service. I said I wasn't going to call in the morning, just transfer me or give me the number now. He said no... I would have to call him in the morning. I disconnected from him and told the credit card company to dispute the overcharge. There is no way I am going to let this company scam me out of the money. Do not roll the dice with these people.

Adekunbi Odusanya

Miguel Santoyo

Great company, great customer service. And of course the best cars !

Ramon De Jesus

Prices are reasonable and service is good.

Dan Cunliffe

Staff at the rental we're very nice. Was disappointed with a few things such as when my flight was late 4 hours I tried to call to make sure there was no issue with my rental but the system is so automated I could never find a way to get through to anybody at the Vegas office. When we arrived at 3am at the shuttle area to get a ride to the office, there was a shuttle sitting there running. We looked in window and could not see anybody and thought perhaps the driver was in the airport, so we waited for 15 to 20 minutes I finally tried calling the number on the sign which again I cannot get a hold of anybody so I called the national number spoke to somebody and they said to go knock on the door because sometimes they are sleeping. I did go knock and the guy was sleeping but I wish there was a sign on his vehicle to say to knock on his window because we were already running 4 hours late and now we stood there for 20 minutes that we do not have to.

Jaya Raharja

Xevi Alde

Angie MArtinez-Heffner

I had never rented nor heard of Sixt before. I was thoroughly pleased with their customer service overall, price and convenience. It was the easiest rental experience I have ever had but I will say I only gave a 3 star because while I knew that I had to "hold" a deposit of $200 because of using a debit card, every other company I have done business with releases the hold upon return or check out. I was never told nor does it state on any of the documents that this deposit is actually charged and then you have to wait up to 2 weeks for your money back and after reading other reviews I am scared now that I may be erroneously charged for things that I did not use or am not responsible for. I think this policy needs to be reexamined. Most people cannot afford to do without $200 for 2 weeks.This could definitely deter me from renting with you again. Also, when you call to inquire about the policy, customer service should be more patient in explaining the policy and not be so insensitive to the customer's concerns. I was appalled someone in customer service position would speak to a new and potential returning customer like this.

amber joe

Quick return service, shuttled to airport shuttle station free.

Tony Louie

Great pricing and vehicle selection. Shuttle base is off the Rental Centre so a little confusing if you are there for the first time; but airport and transit staff were quick to help. Very good overall.

Kourtney Younger

Abhishek Parija

Great service. I will recommend it to everyone. They shuttle you from the airport to the main branch which is 10 mins away. That keep the rental charges low. I got a great car and paid 30% low in comparison to other rental services.

Jeff Barnett

Cars are not in the same place as most of the major rental companies, but it's within 5 minutes walking distance to their building across the street. The shuttle was ready to go when we got there, so we took it. Employees were courteous and helpful. There wasn't a walk-through inspection beforehand, though. Could be trouble. I would check the vehicle thoroughly before driving away. 2019 Jeep Wrangler was awesome.

Sav

I will never rent from this location again! Last week I rented a car that was a pre-pay. When the "Scumbag" was finalizing everything he asked if I wanted Loss Damage Waiver. I explicitly said NO. Come to find out when I receive the final bill there it is. In what company is that an acceptable practice. I used to rent from Sixt all the time and swear by the company for great prices. But now I know why their prices are so good. Because they try to take advantage of consumers. Just plain freaking wrong! Edit: At first no one wanted to help me to solve this issue, however Helen in Customer service solved everything for me. Because of this I will change my stars to reflect the customer service I was given. Thank you Sixt.

Val Sh

DO NOT RENT WITH THEM! Be advised that they OVERCHARGE!!! Their vehicle return policy is insane! I got charged $125 extra even tho I was there on time. According to them the vehicle was returned 6 MINUTES late! Do not talk to the staff! Sign the documents as soon as you get there otherwise they will keep talking and waste time and before you know it “you’ve returned the vehicle late”

chris schlater

Brand new cadillac ct6 600 miles on it perfect car. I bought the insurance waiver just becusse I read they were very strict. And I have full coverage insurance. When I dropped my car off they were using permanent marker to circle the smallest dents on other peoples cars. I would buy the insurance or if someone slams their door just the slightest into yours, be prepared to deal with your insurance company and pay your deductable.

Justin Dion

I was concerned as I had not heard of this company before, however the price, vehicle and staff were excellent. I highly recommend Hartford Sixt and will certainly use them again in the future.

Kathryn Huntsman

I had never heard of this company before but when my reservations fell through with Fox because they had no car available and gave me an unknown wait time I was able to walk right up to the counter and Stephanie J made my day with lots of available cars and a great price! A better car and a better price than I had with my original fox reservation. Stephanie was quick, accommodating and efficient. I will definitely use this company again. Great customer service and a wide range of cars to choose from. Mahalo Stephanie J and Cody at drop off for making our experience effortless.

maria parra luque

Shen Liang

Rented a premium car and paid premium price, all the ads and promos said Mercedes CL250 or Volvo S60. Once you get to the rental center all that's available are Lincoln MKZs. I f i wanted a Lincoln i would have rented a mid size sedan from a real company for 1/2 the price. I was offered an upgrade to Mercedes C300 for $20 more a day and given a "generous" discount of $2 per day

Donnie Smith

The worst experience I’ve ever had renting a vehicle. I made a reservation a week in advance for a particular vehicle at the Las Vegas location. Everything was confirmed online and over the phone. I arrived at the scheduled time. I was told that the vehicle I reserved they rented to someone else. But it should be back within the hour. They would call me when it arrived. I never received a phone call. Never heard back from the company. Their negligence and lack professionalism severely altered my vacation plans. I still have not heard back from them regarding this situation. I wouldn’t recommend renting vehicles from this particular company. Stick with a rental car company with a better track record of reliability and customer service.

jeanne dery

Great service. A very efficient and well run business with friendly helpful employees.

Ronnie Kalatizadeh

Great car rental company. Very friendly staff. Only downside is you need to take a shuttle to get your car instead of it being right at the airport but the price reflects that

Papolo Vla

Nina Cruz

Tony Disalvo

I had a great experience everyone was professional . The vehicle was very clean on pick up

rim lahlou

The best car rental place in Chicago. We rent cars often, this time we decided to rent with Sixt. We got a brand new Mercedes E300. Staff was very professional and helpful. They offered us water and coffee, and they walked us upstairs to the car. This is the place to rent cars from now on!

hershy hecht

Gregg Schrepple

brindha dinesh

Cheap and best

Michael Fabemi

Great service . The car rental is a couple of miles outside the airport but they shuttle quickly and dont push insurance or other sweeteners on you

Ms. Cabone

Their service is awesome, cars are always clean and drive good.. Shanika was very pleasant and helpful.. I will Definitely come back...

Shavonna Mccaslin

deena rubin

Robert-Jan Stuessel

Perfect welcome and handling of my case.

Nachum Silver

Pim Uijttewaal

Excellent service! Cool upgrades if you’re Gold or Platinum

Jon Andio

Erica at check in was super helpful and the Volvo s60 was a comfortable ride. The radio and whole infotainment center was a bit lacking for a brand new design, shame Volvo! I did appreciate the 500 miles to a 14 gallon tank the AWD car gave me. Sixt is my goto rental car company, its definately a superior company.

Michael Cimino

Jeremy Kerrigan

This was the easiest car rental experience I've ever had. Got the car in minutes and returned it in under a minute. Staff was friendly and helpful and pulled the car right to the door. They are off the airport property but the shuttle and shuttle driver were great.

Edwina Tuning

Daniel Clay Shanika Johanna and Randy were exceptional! I loved the Traverse! Go rent it you won’t regret plus great service

Cruise Cycle

Loved it. I have rented from Sixt several times in Europe and had great experiences with them. They are now expanding into the US, and offer the best deals going - good prices, excellent customer service, great cars. With respect to the MSP location, they have a desk in the airport parking garage with all the other car rental agencies but the car pickup location is off site. They take you there by a shuttle van, and the way it's set up is brilliant in my opinion. The site is out of the entire airport complex but right on 494 - meaning you don't have the nightmare and traffic negotiating the parking garage complex and intra-airport roads and traffic. Same comments apply when you return the car - drop off at the same location so you don't have to navigate the airport complex and traffic. AND the shuttle van drops you and your bags off to your departure location just like private car or valet service would do. It truly does not get any better than that. HIGHLY RECOMMENDED!

maryam yousefi

They have the worst customer service. We were in line for about 20 minutes, and after that they did not have the available car which we booked. We booked the car 2 days in advance, and basically they ignore us and did not solve our problems.

TASHI THAT HALO GLAM

I have no problem with this renter car company...normally I book online and pick up in the Hartford Connecticut branch...the staff are super friendly... Clay, shanika, Danial...if you have a problem with just about anything to do with Their car they'll correct the problem they did it for me...one incident that happen to me...they didn't explain the toll that if you dont use their Ez pass you will get 40 admin fee plus you'll still have to pay for what the told charge you...I received a invoice for $40 call on speak with someone who give me information on how to go about it...they credit back my account....I love renting from them you in and out...car always clean and always have a full tank a gas......

j brown

Local is like a fema camp, you need to bring your life history.

Eliahs Barnes

Spiders

Nicholas Pagan

Take my word don’t waste your time and money with this company. The Orlando location in Florida all lied to my face and told me I would receive my security deposit in 24 hours when I returned the car. It’s not been over 17 days!! and every time I call to speak to someone they all tell me I’ll get it in a day! I’m still fighting with them for MY money back. Trust me don’t waste your time and money with these people!

Dylan Williams

I booked a car two weeks in advance on hotwire. I needed an extra vehicle to accomodate my family for a trip to MA. I went to pick up the car, i wanted to put the car in my mothers name and list me as a driver. They informed me it was a 12$/day extra to list me. The rental was for two weeks, so i told them to just put my mother as the renter/driver. She would drive the rental and i would drive our vehicle as it didnt make a difference who drove which to us. The employee went in the back, came out and said "we are not going to do the rental, we are making a judgment call" whatever that meant, very rudley. I was left on sat at 12pm with no other place to go for a rental. I normally use enterprise and never had any problem with them but i opted for the cheaper option and it ended up costing my family their vacation we planned. Kids are upset, week ruined because of a "judgment call"? Seriously use enterprise and save yourselves a headache with these clowns!

Francisco Ochoa

My one and only favorite to rent luxury cars! The costumer service was very professional and respectful :) Erica , Maryssa & Arianna Made the process go fast and easy! Definitely coming back to rent another Mercedes for my next trip :)

Jason Didgeridoo

Best price I could find. The only issue I have is having to wait for the shuttle between their office and the airport. Service and cars were great.

Mayra Ivette

They took care of my sister and very horrible brother-in-law. They came from california to rent a car and they asked for the ticket and she only took a ticket because she did not know exactly how much time she was going to be with my sister. I explained to her and when she gave her license and his visa card said ahh de california and I think that since my brother-in-law is Mexican they treated him very ugly I do not recommend this servisio they are very arrogant and with a bad They are racist, a lack of respect. We went to enterprice and they quickly gave him his cart. Ahh and then they tell him that the card does not work that as it does not work and if it does not work because they charged $ 337.00 dollars and now my sister has to wait 1 to 5 days for it to be returned .. very bad service

Sara Marie

Hands down the worst rental agency I've ever encountered. I booked a rental through hotwire for a day trip. The hotwire itinerary stated to bring my credit card & DL. When I showed up, I found out the car rental location was actually off site, and had to take a shuttle to the actual location. When I arrived at the location, I was greeted by a gentleman who seemed to have an issue with me right away. He asked for my DL and CC, which I handed to him. Then he asked me for proof of insurance (which I was not expecting). I stated i never have been asked for that before, so I didnt have mine with, just my husband's. I had even offered to opt for their insurance, but he stated this was not an option. I looked at their website, and it even states if you refuse their insurance, then you must provide proof of your insurance. So why am I being denied a car, when i offered to PAY FOR THEIR INSURANCE. He refused to rent for me, and he came off very defensive when I became upset. I asked for a refund, and said he couldn't help me, I'd have to go through hotwire directly. So as I was waiting for my husband, I called hotwire and they needed to confirm with Ken (the manager) that he refused the car to me. I asked for him to speak with hotwire, and he took the phone from my hand, and I was finally issued a refund. Ken is the most contradicting, hot headed "man" that I've ever encountered at a business. He was rude, he displayed no customer service skills, and he had a smart mouth when asking questions about the situation. STAY AWAY FROM THIS COMPANY!!!!! Go to a business that actually appreciates your business, and treats you as a human. You can find way better rental places for as cheap.

Kayla Ball

Alondra was super friendly and helped us out quickly!

Harry Torres

A. Kyle Kramer

First time using Sixt and I was leary since I'd never heard of them. It was easily the best car rental experience I've ever had! I highly recommend!

mofizur kamrul

Daniel Shanika and Clay were awesome. I will definitely be back!

Gabrielle Mgeni

This rental service must not be on most people's radar but it should be as they have good prices and friendly service. Plus their pickup and drop off is super easy. It was my first time using them stateside and I will definitely use them again

Angel Santos

Retro Hi-Fi

I'm usual client of Sixt Rental. And I had found with them alway very good. Very good and helpful staff. Very good cars with good prices.

Bill Kowalski

First of wanted to say that the man driving the shuttle was very nice and informed me about what to do in the local area. He also loaded and unloaded everyones luggage. Reason for 2 stars is that i gor to the airport and realized that Sixt rent a car is not even at the airport! You have to wait 10+min for a shuttle to take you to the location which is another 10 min away. You could just rent from any of the places that are actually in the airport. I paid for a 24hr rental and had to return the car after 2 hours because there was an emergency and they would not even take $1 off for the early return after explaining my situation. Any of the other places would have hooked me up. Some of the other rental places even automatically do partial refunds when returned early!

Bret Wood

Great rental experience and great rate! A Jeep Wrangler from Sixt is the perfect Vegas rental car. Easy to cruise in the city or take to the many parks and recreational areas within driving distance. Cheaper than a traditional convertible and much more useful!

sidi mohammed sekkat

Big selection of luxury cars to choose from. The Whole Rental process was quick and painless. We decided to go with their insurance because it was reasonably priced for the luxury car we were renting. Simon, the manager was professional and friendly, and made us feel like valued customers.

Jenn Gagnon

The staff at the Hartford location are very friendly. They greet you as soon as you enter and make sure you are happy throughout your experience. Would highly recommend to all my family and friends.

K Dixon

Very good service Daniel and randy

Izara Smith

Very racist people . They charged my boyfriend without telling him he needs to show insurance papers because he has a debit card. So they took the card first and scanned it and took 60 dollars off when we called someone higher than them they said the company mistakenly charged us. So we was supposed to get the money back 3 to 5 days. Three days are up and we call back to make sure everything is ok and the company took off the 60 again!!! This is not where you want to go to buy a car. These people will lie to you and make it seem you can get a car but really in the end they take your money and the sad part is if u try to cancel your payment with them they say you have to give them your money off the card. For what reason I don't know.

Saim Shaikh

Process was quick and easy.

Mark Lorance

Great rental experience. Definitely the place to go if you want a higher end vehicle on your trip.

Doug Ness

I was very impressed with the ease of renting the car. Everyone was so easy to work with. You will be my preferred provider of cars from now on. Great service.

Tomnisha Harry

When ever I go on vacation I always get a rental. Booked a 5 day rental with sixt in Vegas. The truck was in great condition. I Returned the rental 4 minutes late because of traffic, I was charged an extra $117 dollars. After a few call with to customer service I was refunded the extrA $117.

Kimberly Dinsley

When Sixt is available, I just go with them they are the best in my opinion!

Zhang Yue

Very very rude service and Sixt even tell me they don’t run this branch. It’s run by private. Go elsewhere!

Tanya Mcbride

I have rented from sixt rental car a couple of times the employee shanika is good at her job and was very nice at both times of my visit i sure will tell my family and friend to go get a rental from them

Kevin Keating

Sixt is my new default car rental choice. The off site location and shuttle service is a great idea. The staff was awesome. It was nice stepping into a warm vehicle. It felt like VIP treatment at a great price.

Maceo Streater

Sanel Alkadic

excellent car rental. as always with me Sixt always at the top level. Zachary C five-star service.

Selena Samuel

Horrible Alex Smith was rude. We booked online and wasn't given full details

Rion Lindsay

Convienant location with fair pricing

Annette Grimes

enoch brew

Daniel /clay/shanika

Jane Willman

Shuttle drivers were great, especially the gentleman the evening of Aug. 9th. He helped us with everything, our bags, directions and general info on the car! Will rent from Sixt again!

Amy Rivrra

Julie Helton

Easy in, easy out. Great service

katreena Marie

They are crooks... They talk real fast and write down Knicks on the vehicle was there and want you to pay for a knick.. They guy at they desk talk real fast . They take advantage of people that not from Chicago.. never again

Spud Wilcox

Very unprofessional. Despite having reserved a car we were told there were none available but not to worry they have a 12 person passenger van for a mere extra 200 dollars . Will never do business here

Michael Wagner

One of their best locations!

Maranda Williams

First time renting from Sixt, and their MSP location was amazing! I had little to no wait time for pick up and drop off, the staff reviewed the car with me both times, and it was the easiest car rental I've ever had. I will definitely seek out the MSP office again for rentals, and tell my visitors. After all of my rental car experiences, this one was quite different! I will add one other note: because I used a credit card, i had a lot less trouble renting. I've been on the other side of that, with only a debit card-- and it can be beyond frustrating for potential renters to secure a car without a huge hold on their cash. I'm not even sure if Sixt offers debit card options, so my review is strictly for a credit card reservation.

Staci Holliday

Greatest car rental experience ever! Thanks to SiXt friendly quick service

ramakrishna Modugula

I love renting cars from Sixt because their customer service is excellent and cars inventory is great with luxury brands. Front desk rep Vila was very helpful in arranging car for my requirement which was not available at the time of car booking. She extended her help to arrange best vehicle for me. I wish Sixt to extend their rental locations further in America.

VCDribbleGod _

John Brayton

Terrible overall experience from beginning to end.

Kihachiro Umezaki

Staff are very friendly, good price for really nice car. Return was also easy.

Lesley Albers

The car was good. But it would have been nice if the attendant had taken 5 minutes to show some specifics of the car. I had it 24 hours before I realized it had Nav. Also took some time to figure out the sliding doors. Our return flight got changed and they charged me $50 for an extra 3 hours. RIP off.

Catherine Banks Banks

Daniel Clay Shanika and Randy were outstanding! Will definitely be back!

G Rajesh

Worst service. OLD cars & not enough options. But great deals though !

Luciano Nunez

I rented a car a few weeks ago and it was very dirty, I found papers and garbage. in the car.

Debby Geisen

A great place to rent from. The van was well above average with amenities and cleanliness. The staff, from Donnie the shuttle driver, to Nicole F, at the check in desk, were all top notch. Never rented from this company before, but will definitely rent from them again.

Bruce Adelstein

Fantastic place to rent a van! Great prices and exceptional customer service. I plan to return as a customer in the future.

John-Paul Rhodes

Booked a car for trip from UK. Very cheap, they upgraded the car & didn't try to push extras I didn't need. I will use every trip in future. Mr Amit at the desk was exceptional.

hasmik geghamyan

Amit is such a helpful employee — he was attentive to our questions and even upgraded us to a better car

Marsha Dramani

Thank u for selling me the toll free pass, good thing i got it

Phani Junga

Do Not rent from this company. Sixt in Las Vegas is all scam. I reserved a SUV like Jeep Cherokee. When I showed up the offered me a Hyundai. I said " no, I reserved a SUV" so then they offered me van. Normally when you reserve a car, a decent company will just upgrade you if they don't have what you reserved. This is the first time I've ever been cancelled and walk away. They wasted all my time in the midnight which I see they really don’t care. Worst customer service. I called customer service, explained the situation and was directed to call the agent back to see if they had the correct car. The agent who answered the phone made no attempt to assist me in any way. Instead he decided to argue with me about the size of the vehicle. This company is trash. Stay away please. They’re are trapping you showing exotic and luxury cars. Please stay away. They don’t respect your time after we waited for 2 hr they cancelled the reservation.

Erik Olson

My flight was late getting into Philadelphia. They close at 10pm. All other rental agencies are open til at least midnight. I could not pick up the car that night because of this. I had to have a car that night to get to my hotel and for a business meeting in the morning. I know I am going to be late so before my reservation starts I try to call and am told to change my reservation online by the automated voice. Get the run around, finally get a hold of a real person on the phone. They tell me to write an email to dispute and cancel my reservation. I do this and am still charged the full price of the rental for 3 days. I did not receive and goods or services and am still being charged over $350. They told me to take it up with the airline for being late to pick up the car. Beware, you get what you pay for. Sixt Rent A Car has seemingly cheap prices but terrible customer service and policies. I (never have) and never will do business with them again.

Aundrea Rajamaki

I rent cars often and have tried numerous companies. I find Sixt is always friendly and accommodating. Plus getting a convertible for the price of an economy always makes me happy

Brad Russell

monika davies

I made my reservation about a week ago. My plane was delayed about 30 minutes. It took 5 calls from the kiosk phone for anyone to answer. I was told the shuttle would be there in 10-15 minutes, 30 minutes later the shuttle finally shows up. When I got to rental place, I was told along with about 5 others that there were no cars. My option was to take the shuttle van for the night and come back in the morning! There were 5 other people told the same thing. I requested that they take me back to the airport so I can rent with another company. The customer service person told me that everyone was closed! Thankfully I didn't listen and demanded they take me back where I was able to rent from Hertz, which is open 24hrs along with a few other rental places. HORRIBLE experience! I will never rent from this company again.

Matthew Pictrowski

Have rented @ Sixt b4. Staff r polite and courteous. They need to have a facility closer to Bradley Airport in CT and have a shuttle service. Not convenient to rent here if u r flying into Bradley Airport in CT

Tae Seo

Worst car rental service. First of all, they downgraded my car without any discount because I prepaid already. Then, there is no reason to make a prepayment before picking up the car. If you don't have the specific level of cars, at least you should provide discount. Secondly, even though I returned the car after fueling fully in Sixt gas station, they charged gas fee after return. Lastly, they are not replying my emails regarding the invoice.

Sergey Kuznetsov

Good prices. Nice car I got.

Daniel Dziasek

Excellent service and very kind Sixt employees

Shakira Davis

When you call they are so rude. This is my second time going. There was only one guy that was actually nice the first time I went. And now I’m trying to call to book another rental and everyone that answers is sooo rude. I tried asking a question and some guy cut me off in the middle of my sentence. They act like they don’t want to talk to you. Only reason I still got the rental was because it’s the cheapest out of all rental places. The customer service really sucks tho.

Asim Ali

scam Artists Stay away I was told something else and was being charged else Amit lied to me several times

Ziggy Kowalski

Kathryn Liebsch

Beware if you rent through hotwire or some other 3rd party, you will likely be charged the routine airport concession fees. I found out after I went to confirm my booking with hotwire that a shuttle would be taking me offsite to collect the car. Luckily, hotwire refunded me the rental charges when I protested the concession fees when the car was not even on site. Booking through Sixt directly was about $50 cheaper and proved to be super convenient and fast. They picked me up as soon as I appeared at the rental counter, drove only a few minutes to the off-site location and in less than 5 minutes I was in my rental car. Returning was a breeze also. Someone quickly came and recorded the odometer reading, I signed out, a driver was waiting for me, and they dropped me off at my departure airline spot all in the space of about 10-12 minutes. The only reason I gave 4 stars was the hotwire experience, as I don't know whose fault that was.

Melanie Buell

I picked up the car at O'Hare airport Chicago and had a one way drive to Indianapolis airport Indiana. 1. No told me that the car return was not at the airport but was 7 miles away. It was not stated or written on my contract. I had to rush to make my flight never mind driving back 7 miles from the way I came. people at the return were polite and friendly and got us onto an airport shuttle quickly 2. The people at the return did not however log in that we returned the car and I received a call Sunday asking when I would return the car and I told them I returned it on Saturday-the previous day 3. I get in invoice for 2 extra days of rental that I did not have and called customer service a. customer service said that the return station said we returned the car on Monday and I had to prove with a boarding pass or something that I returned it on Saturday. b. I did not have my pass and they said that my wife's boarding pass with the same last name was not good enough c. the representative then refused to transfer me to a manager 4. I called the rental business in Indianapolis and told them they had made a mistake. The were able to check the cars GPS and confirm return and correct the bill a. why did customer service not do this for me??? 5. When I called customer service back, because I am very upset by the whole situation, my call was dropped when I asked to be transferred to a manager My 1 star is for customer service the actual rental people were friendly and helpful but both locations did make mistakes

Ramon Badillo

Mean people

J V

Wonderful experience renting from Sixt. Daniel is super helpful, accommodating and made the process very easy. I highly recommend!! I will be renting from them again for sure!

Max Peterson

Probably the easiest car rental I've ever experienced; super easy to use website, very friendly & helpful staff and a great set of wheels. I'll definitely use Sixt again. Thanks for a great experience.

Lothar

(Translated by Google) Car was booked in Germany for 400.00 €, the US final invoice was then $ 700.00. Without the additional bookings were made. I thought of as dubious. Also, paint damage to the car was not communicated. Therefore, you should always take a picture of the car when picking it up. (Original) Auto wurde in BRD für 400,00 € gebucht, die US Endrechnung war dann 700,00 $. Ohne das Zusatzbuchungen vorgenommen wurden. Empfand ich als unseriös. Ebenfalls wurden Lack Schäden am Auto nicht kommuniziert. Daher sollte man grundsätzlich bei Abholung das Auto komplett fotografieren.

young Ma Jara Figueroa

Awesome customer servicd very friendly fast service and beautiful working car i had NO problems. They even offered to bring me home instead of me taking public transit. I will definitely recommend rental services and i will definitely rent again. Thank you sixt rental car for making my life easier. I give this place a 5

Paul Serrano

Daniel Clay and Shanika and clay are the bomb diggity. I’m a regular. That won’t change. Love this place

junior enamorado

Pam Maroney

Clean place, pleasant staff, got a better car than promised.

Muhammad Sohaib Ahmad

Enjoyed 15 passengers van and whole family travelled together

Mark Town

There were 3 lanes in which to drive in and drop off the car. Drive up, get out of the car, hand the keys to an attendant. Walk 20 feet to the shuttle pickup and they drop you off at the airport in about 5 minutes. My expectations were low, given how low the rental rate was by comparison to all my online hunting. The car was great; the service at the pickup was great; the drop-off couldn't have been any easier.

Julie Everson

Great service. Easy to get to their off site location. It only takes a few minutes and it actually is easier to get on the highway and off to wherever you are going. Friendly employees. Nice new cars also.

Richard Engel

The car was great, it was what I wanted to drive. Service was good. The only problem I had was that I used a Debit card to book the car and when I went to pick it up in Vegas, they then asked for credit card for $500.00 deposit. I told them I don't use credit and they could hold $500.00 on my debit card. They said they couldn't do that. My wife had her credit card and I had to make her the main driver and me a driver for an EXTRA cost. This was not on the budget. The rental price was a good rate for what I drove. BMW convertible. Better than Priceline.

Aaron Walker

Melanie Greeley

Easy pick up and drop off. The car was very nice.

bjay jay

What a wonderful place. Friendly and affordable

kaylee L. baby channel

Viacheslav Nesterov

Very nice and convenient service, free shuttle from rental center terminal, friendly stuff. Not even talking about Sixt car selection, which is great - all brand new vehicles with low mileage, clean and neat. Got my BMW X5 with wheels shine on it!

Nathan Kraemer

It would have been a better experience if it was more convenient.

Barbara Porterfield

Todd Richardson

Shuttle transport to and from the airport. Easiest check in and return I've ever had, friendly and helpful staff, plus great rates

K H

Very horrible customer service! First time trying to rent and was mistaken as “another black girl” that previously tried to rent a car with the “same nail polish “? The supervisor “Randy” obviously doesn’t see anything wrong with this issue. Will NEVER do business with this place neither would I advise others to. Customers should be treated with respect.

Carolina loredo

I wanted to say I was very well attended Arianna the young lady that took care of me in Chicago, was so nice made me feel comfortable and I highly recommend to my friends the rental of your car because of your service. Thank you!!

AJAQ Plumbing Design & Consultants

Andres Pinero

Do not rent from them they always make up reasons to charge u extra fees they charged me cleaning fees telling me they had pictures of ashes in the car and said they would send me copy’s of pictures well I never got them and they still charged me cleaning fees when in fact they couldn’t prove there claim when I returned the car they said car was perfect 3days later I get cleaning fee when in fact they should of told me right then not wait 3 days later

Stella Rising

Kind & helpful staff. Great cars. Easy enough after hours to find for a tired traveler.

Daniel Ayoub

FRUSTRATINGLY AWFUL. Buckle up folks. 5 of us booked a car two weeks in advance to drive from Vegas to Arizona for $400CAD. Spent over three hours trying to get the car. Arrived on time but the service lady would not accept my documentation (Australian license paper, passport, business credit card with my name on it) as a primary driver of the vehicle, but for some reason I could be registered as a second driver (for an additional fee) So my buddy, an Aussie as well, tried to book in place of me, but she wouldn’t allow us to use my business credit card to pay for the booking because it only had my name on it and not his. She also refused his own joint credit card because it had his wife’s name on the card. So ANOTHER buddy, a Canadian, tried his luck but the brick wall of a service lady cancelled our booking and claimed the new price is now $750USD which of course we argued, being more that double our original. We check the website and re-booked at almost the same price $480CAD at which point she refused to serve us and threatened to call security! So again, we argue that this is ridiculous but we end up shaking our heads and leaving. The security guard runs outside to catch up to us and apologizes, said he watched the whole thing and that if we need a witness to use his name because that was messed up. PRO TIP We went around the corner to AVIS and the lovely lady there had us driving away in our beautiful vehicle in under 10 minutes

Alexis Levels

Great service, great pricing and great cars.

Neelmani Vispute

Good service, good cars just that it is expensive at times. Hope they find a way to include more discounts or lower the prices for same set of cars.

Adam Hill

Love this company and their cars. Bad airport transportation in Vegas be cause their shuttle takes you to the rental car shuttle across the street. No direct airport shuttle. Bag movement is doubles and so are bus rides.

Daniil Brown

Lynda Davis

Jack was very courteous and helpful. He was prompt to retrieve from the airport, shared some very easy-to-remember directions for how to return the car to the off-site location, and went out of his way to alert the clerk of my arrival. It was an early morning, but he still managed to make it pleasant. I was shocked to discover it was only his second week on the job. He seems well-versed in this type of customer service. More drivers like Jack!

David Glahn

Jarrod Condon

I've rented from this location before when I was in Texas and had no issues, and bottom line my girlfriend rented a car here and that was fine, but why a 3 star?? The customer service skills of the person helping us really were poor. Yes in one respect he was patient while there was a minor snag, but his skills of being a good customer service reps weren't there. Would we rent from them again, yes we would but come on Sixt teach your reps that deal with customers in person to smile a little, laugh a little and just be a great customer service rep to ensure the customers experience is good all the way around.

H B

Nice and very friendly, plus a car in a good condition. Everything as expected.

Vicki McIntyre

I hadn't heard of this rental car company before but their customer service was excellent!!! Drivers who transport you from & to the terminal were so helpful & courteous!! The car I drove was brand new & made me realize I needed a new one myself!!!! You can tell they're European!!

S Renaudie

Easy to get to from LAS airport, take first shuttle bus to rental centre and then the Sixt shuttle bus from bay 4. The Cadillac XT5 we booked was very good and comfortable but its SatNav poor (no options to choose route - fastest or shortest and no warning about toll roads). When picking up the car we would have liked the service to be faster: hostess fiddled 10 minutes on computer to find us a "supposedly" better upgrade. We were not offered a mutual inspection on the car on collection and not told where to return the car at the end of our rental (behind the building next to the gas station and not at the front where you picked up the car). Dropping the car was straightforward, tho, once you knew where to go.

Melinda M

David Harrison

Great cars at great prices. Friendly and efficient staff. Would definitely use again.

Andrew Black

We were wary of using a company we’d never heard of before, but we gave them a chance - and we are completely pleased! I’m going to look for Sixt in the future!

Galih Laksono

Very friendly staff and my fave place for rent the car

Soham Sengupta

We needed a 12 seat car for our vacation. Unfortunately in Hartford CT area only sixt had available options. In the website it was mentioned car came with unlimited mileage. Once we went to rent the car the manager asked us about the places we are travelling and charged us $40 extra as we were going to Maryland. He said extra money is required when you go out of New England. The staff tried to sell us loads of additional insurance deals which we did not take. When we went to return the car, a staff was waiting for us to park the car and immediately he said there is a dent. The dent was invisible and could only be felt when you rub your hands over the body of the van. Initial inspection had no such feel-the-car tests. We know the car did not acquire any dents or damages during our trip. The same manager refused to complete the transaction unless we pay $165 extra and harassed us. They planned to take extra money for not purchasing additional insurances from the store. Sixt Hartford CT runs its business in a dishonest way.

Jered Noonan

Wonderful spot to rent a luxury vehicle for the day. We loved it!

Joseph Rogers

The Sixt office was close to the airport and easy access to the freeway system to get to your destination. the people were nice and helpful. The vehicle I got was clean and the tank full. Although my personal insurance will cover Rental Vehicles, I checked on getting additional coverage for the vehicle and found Sixt only had one type of Insurance that cost around $27.00 per day which I found to be too expensive. Sixt needs to have cheaper supplemental insurance policy that you can get that is used in addition to your personal insurance at a much lower price than their full coverage rate.

Ron Kumpitsch

Great experience. Well organized. Received the car that I rented, not or equivalent. Easy in and out.

Juan Angel

Gabriel Briseno

Great place ,let me park my personal vehicle there while I used one of theirs for the weekend ,Amazing

jeff efron

Super friendly staff

Todd Densmore

Easy in, easy out. Not even a hint of pushy up selling or lies about insurance laws (Fox car rental !!) Highly recommend

Randy Kilian-Smith

A great experience, effortless and a good value. Everyone from start to finish were friendly and extremely helpful in guiding us and getting us on our way. The return was effortless and the shuttle was waiting to get us back to airport. Very well done. The vehicle was excellent.

Christopher Vazquez

Good experience overall. Staff was helpful and knowledgeable. My only issue was the time on hold to speak to a representative regarding billing. (21 minutes). When they did answer however , the employee was helpful and courteous. Thank you for a enjoyable experience.

Shirley Holbert

It was horrible. Over phone was told to go toaddison location. Addison gave us a runaround. Bad Customer service!.

Victoria Denton

Sam & Ivan @ the downtown Seattle branch made our trip the best! Took time to understand my situation and delivered perfect customer service. Fast service, great car. Thank you again Sam. ;)

Matthias Vongerichten

Great Service. Very convenient pickup and return. Thx again to Mr. Poia for the good support and the helpful tips.

Brett Tannahill

The best car rental experience I have had over 10 years of regular use of car rental companies in a variety of countries. Helpful & caring staff, great value, late model car with all latest mod-cons, love the office decor and a generally great experience. Can't wait to get SixT in Australia.

Joe Valeri

Sixt has such a great tech presence I assumed the locations would be the same. I have only experienced the one, but I was under impressed. Their systems were not working so the car I booked and pre-paid for online was not actually available so, of course, I had to pay for the next level up car. Cars were in short supply in Dallas on this day so I took what I could get. I spent time filling out forms and fending off the constant up selling attempts. Car was nice and did the job but the experience was not one I would like to repeat if I can avoid it.

Peter Kuhn

Atlanta airport branch is 5 stars. Everything as promised & expected. Much better than Hertz. NY Battery Park SIXT branch terrible ! - Delivery & pick-up promises broken at last minute - Car then not ready - Manager missing - Entrance and exit to location poorly marked Costly & time-consuming - Nobody to escalate complaints to but call center BE CAREFUL AT NY BRANCH not reliable at all.

Tim

UPCHARGE/DISHONEST -- Rented a car from them in Minnesota over Spring Break. RENT AT OWN RISK. Everything was wonderful with service until I left vehicle on about a half tank of gas. I receive a bill of $143 to fill a Ford Edge with gas. That was extreme. I assumed maybe 10 gallons of gas at $14 per gallon. I saw this and was disgusted they would over charge to that degree. Low prices with hidden fees. BE CAREFUL. They will respond by sending you to their customer service but will argue about their practices. TERRIBLE BE VERY CAREFUL. RIPOFF. Never had this problem with any other rental company. They will cheat you.

Jontae Plowden

Dimi and Ty at the PHL airport location are the best!!! Wish I could take them with me everywhere I go. They are extremely professional and awesome when it comes to customer service These two will not let you leave disappointed by all means.

Lopez Clifton II

The cars you prepay for are never available. Do not prepay this copmany it's not worth the hassle. If you rent with them pay at the desk. There were allot of issues but to much to put in review trust other reviews. They are very accurate

Sonja B

The people seemed nice. The rental car was clean and new. The building was well-lit and clean. However, driving into the dark parking lot at night sort of had a "junkyard" feel to it. If I hadn't been with other people, that might have been enough to turn me away. It's not a bad place though.

J F

Excellent Service! Their shuttle service arrived on time and helped us with our bags. The check in and check out we’re handled efficiently and smoothly! highly recommend

Jenn Indo

Incredibly friendly and professional service. Seamless pickup and quality cars at an affordable rate. No pushy proposition for upgrades and I felt like they really spent the time to make sure I understood the rental contract and what it entailed. Will definitely be using Sixt again.

Zhenghong Kang

The terrible service ever, after you return your car back, you need to wait inline for just a printed receipt, otherwise you will only get a estimate total charge send to your email address. The waiting time gonna take forever! I’d rather give it 0 star if that’s the option.

Amy Sims

Horrible. Have to wait for someone to show up when I had an appointment. Other car rental places are better

Jacqueline Pittman

Shawn was first-rate from start to complete. This become become our first time renting from Sixt. We were given an remarkable Cadillac SUV and we had been capable of amplify an additional day for best 30$! We will most honestly be renting from Sixt again. Thank you Shawn!

richard jennings

Rented an expensive Cadillac sedan it was not valeted there was bird excrement on the windshield and receipts in the glove locker. Even worse and this is totally unacceptable they do not check the car for damage with a chart prior to releasing it. Ours had a damaged valence beneath the front fender which we only discovered the next day. We explained this to the booking clerk when we returned it. They had the CHEEK to tell us it was our responsibility to check the car prior to rental. Is this deliberate so they can charges you an expensive repair bill if you don’t have collision waver! Beware !!!!

Angie Stiles

I will not rent again. They have a 30 minute "grace period" to return your car. Anytime after this and they bill you for a full day. I was able to call and get half the charge refunded - but every other car company charges a by the hour late fee. They also billed me for guaranteed 4wd when it was not on my reservation. I will not use Sixt again. I've rented from this location previously. I had reserved a luxury SUV but was told when I arrived I could not rent this with a debit card. They gave me a small SUV and charged the same rate. They offered a 20% refund after they billed the full amount. This is twice I've had to deal with their greedy billing practices.

Zahara

Great customer service!

Alberto Sanchidrián Jara

Great cars, good attention and low fares comparing to other companies in Manhattan

Isabeaux S Mitton

Unfortunately disappointed. I was informed incorrect information on Sixt Rent A Car's website, and was only notified over the phone that "there is nothing we can do to help you." Representatives were curt in tone and behavior and unwilling to understand that they were responsible for ruining my reservation. Honestly, good luck to this rental car company starting off their opening week on such a bad note. Beware fellow renters!

Jeb Barnhart

Fransisco Sam's was super polite and a nice gentleman. Got me where I needed to go on time!

Nino Benitez

Stupid place, dont lease here. They left me with no car, wouldn't even refund my money, and it all happened on a Sunday. It ruined my vacations. I had reserved in 2 months advanced. The ladies in the front didn't even know what they were doing or talking about.

Kevin Depew

This place is the worst. Waited in line on Sunday for a full hour. An hour! No exaggeration. And still left without a rental car. Do yourself a favor and select another rental car company. Any other rental car company. Never again.

S F

The staff is amazing and helpful! Would rent from here everytime! Come see for yourself.

Sunny

Will never rent with them due to their horrible practices. Disorganized mess.

just dushawn

very veerry helpfull and polite people

Nathan Lewis

Too good to be true? Best rates on Manhattan, exclusively Cadillacs, great service... This is really great. The only down side is that trying to return the car I accidentally ended up in Brooklyn, East Manhattan, & New Jersey. Not exactly their fault so no starts taken off.

A K

Great car for awesome prices!

Peter Quintana

My girlfriend and I have rented from this agency twice now in less than a year the first experience was okay II total disgusting experience. We arrived in Aguadilla Puerto Rico in the early morning hour so it's dark the car was so filthy I had to wash the car by hand and stop at Walmart to buy glass cleaner because we couldn't see out of the windows. Also the tires where so low in air it could have caused an accident. In addition the manager at Sixt told us that the supplemental insurance that I bought for the car did not cover anyting and made me sign a waiver use my own personal insurance all of which was not true to because I contacted the supplemental insurance company and they do cover the vehicles and informed me that they are having a lot of problems in Puerto Rico because the rental agencies are lying to the customers. This is nothing new and it's been going on for a long time. We did contact sixt and of course they apologized but they did say that they encourage personnel to upsell of which is okay, but I don't believe it's cool to lie to the customer! The good thing is that the supplemental insurance companies going to refund me my money. for anyone traveling to Aguadilla Puerto Rico San Juan or Ponce a I advise you to disregard the information you about to receive from the rental agencies they constantly lie to up sell you products that you're not going to need or use because even if you by the roadside assistance good luck for somebody to get to you in time. It's's all a sham folks.

Tarek Sultaneh

I was able to drive off with a clean Toyota Camry, for 10 days. It was a great car and I enjoyed it. Upon finishing up the 10 days, I returned it hassle free and reserved another Toyota Camry for four days. This one was not as clean, and was given to me without inspection with the sales rep in a poorly lit parking garage and due to the color of the car it showed no damages. Upon returning it 4 days later in the outdoor parking lot, another sales rep noticed multiple scratches on the rear bumper. One on the back left corner and few paint scratches right below the license plate indicating two separate incidents. This car has a reverse camera and I would have noticed if I rear ended into another car. Luckily the sales rep said the extra coverage I purchased from Sixt should presumably cover it. The reason I upgraded from one stars to three stars is because the sales people were nice when things were going smoothly. The vehicle was returned early and I got the difference.

MLou Taylor Hyttinen

We will never use them again. We paid for our car 3 months in advance for Spring Break. When we showed up they didn't have a car for us. They said they overbooked. We got screwed and they offered no solutions except a small car that wouldn't work for 6 people. Seriously you think we want a Kia when we booked a Yukon XL? They were also arrogant and rude to my husband and my son. They were not the least bit sorry after ruining our plans and causing us tremendous inconvenience and stress. Will never use and will steer our friends away too.

Steve M

STAY AWAY form this place. FRAUD...they hide and dont make clear the fine details...just like other comments. They are right!! Wow. They will trick you into [paying upfront to "save money" (PLUS, it seems like you have to enter your credit card to just "hold" the reservation, but in fact its a way for them to keep THREE DAYS of fees if you cancel) this is outrageous and basically theft. The customer service is terrible and refuse to do anything, simply falling back on the "policy" . . . You also have to make up the difference up t a 1000 dollars if you want to rent a car...they also dont tell you this anywhere readily accessible. for example, if you are paying 350 bucks to rent a car...you will need to let them put a hold of 650 dollars (ads up to a 1000)----this is ridiculous to hold so much money!!! and they should tell you clearly upfront.. TRUST ME>>>>DO NOT USE THEM>>>GO ELSEWHERE

faisal vahora

Good service nice car great price will rent back soon

Farmer La

I have have nothing but positive experiences with Sixt... by far the downtown branch in Seattle has the most impressive customer service I have seen. There cars to date have been much higher quality than other companies... you can get into a sweet ride for a sweet deal!

PJ

I had a horrible customer service experience with this company. We tried to change the name on a reservation due to a family member having to change their flight time, but no one was available at their phone number and it kept directing us to the website, which then pointed us back to the phone number! On top of that, the two employees at the desk at SeaTac airport were absolutely no help at all, and didn't seem to care that they lost our business for good. If I could give zero stars, I would.

Laura Finke

I would not rent from this company again. I called two months in advance and booked an economy car. I even called a few days before my arrival and confirm that the reservation still existed due to a few reviews listed here. When I arrived, they did not have any cars available, claimed they had not been dropped off yet even though they should have. They asked I wait 30 minutes. I came back in 45 minutes and they still did not have any economy cars available despite my reservation. They said the only cars they had available were a Jeep, large SUV, and mini van. We had requested an economy car for the fuel efficiency due to the large amount of driving we would be doing. Since they could not provide an economy car, we had to settle for the Jeep. They did not increase the price but we had to pay more in gas to make up for it. We did request a 10% refund on the price of the car which they did follow through with which was nice. Overall, I was not pleased with the service due to this situation and rudeness of some of the staff

Gregory Kohs

Philadelphia is a terribly expensive rent-a-car market, so while I would normally say that Sixt's prices were too high, they were actually a bit lower than the usual competition. The facility is clean, and the staff are all very friendly. My main complaint is that we had reserved a mid/large sedan, then realized we were going to be traveling with 6 people total on the way back to return the car, so I asked if they had a vehicle with more seating. We were talked into "upgrading" to a Jeep Compass, which I am here to tell you, didn't offer us any more seating space, although it did give about 8.4 more cubic feet of cargo space. I'm not sure that was worth an extra $112 on top of what was already nearly a $400 cost for less than a week.

Stephen Bubul

Terrible. I made a reservation for a compact car. My confirmation email said pickup at 10:30, but no mention of how late one could arrive. I arrived at about 2 pm, and was told, "oh we released your car a long time ago--you needed be arrive by 12:30 pm." My only option was a new contract, and there were no compacts left. I had to get a gas-guzzling behemoth of an SUV, and the cost was more than double my previous rate. I will avoid this company like the plague.

Brian Boswick

I had a 6 am flight a few weeks ago and I arrived before 4am to catch the shuttle that began at that time. The driver showed up, but there was no one there to let him in to get the shuttle bus keys. I had to pay $12 for a Lyft to get to the airport on time. I left feedback at their website and they were very kind by refunding $30 off of my rental. I would use this company again. it was just a fluke that the supervisor didn't show up on time. Just be cautious about returning a car at that time.

Gotham Doc

Awesome service. Super attentive. Well run.

Robert Karl

Poor experience returning a car here. Still waiting on resolution.

Y White

...3rd time renting a vehicle with Sixt car rentals....I wanted to give the most recommendations to a beautiful Sixt Representative name" Marcia Delgado". This lady make sure your comfortable and riding in style!! SHE'S The BEST❤

William H. Nice

They won't accept debit cards. Must be a "bank" card.

Main Street Bridal Boutique

My experience at Sixt was superb! I typically rent from the big chain rental car companies! They do not compete with Sixt. The pick up and drop-off experience were superb. The staff was efficient, professional, courteous! The vehicle was impeccable! Rates were AWESOME! Even though they are further from me to get to I definitely be using them in the future! 5 stars in car rental, customer service, and billing! Great Job Sixt...I can't remember all the names of the individuals at Sixt, but Kevin, Ali and I think his name is Casmir were AWESOME!!

Samuel Claiborne

Our Mustang convertible, which I’d reserved months before, was nowhere to be found. They ‘upgraded’ us to a gigantic Gas guzzling whale of an SUV. Flustered counter person seemed to be having some kind of autistic breakdown. Directions to garage were incorrect. Young woman at garage was surly and rude. After we drove a little, we found it too big and ungainly. We then called the hotline and were offered... a toyota corolla!!! All at “no extra charge!” What a sad excuse for a car rental company. Single worst, least professional experience I’ve ever had renting a car! Sixt implied in their response that it was my fault, that they only reserve cars for one hour. Well 1) That's an absurdly short time to hold a car I've reserved for months 2) I was within an hour. 3) ANOTHER couple was having THE SAME PROBLEM when we got there 4) ANOTHER couple was ALSO having the same problem when we dropped our car off at SFO over a week later. 5) On the shuttle bus from the drop off to the train to the plane at SFO, we met ANOTHER couple that had also experienced the same problem! So, let's get real: SIXT has a MAJOR problem with how they run their business, from apparently being unable to deliver the promised cars to lots of people, to incompetent and rude employees, to outright lying (we never got the 20% discount we were promised - my girlfriend is STILL battling that with her credit card company). They lie, they never take responsibility, and then they put a response to my original review that contains more lies and obfuscation. Avoid SIXT like the PLAGUE! They have ZERO integrity!

sierra neal

This is literally the worst place ever! Rented a car for 2 days. $96 for the rental, $36 for insurance, $32.33 for additional driver-- all paid in full before I left their physical premises. 2.5 weeks later, a rogue charge from Sixt out of New York (not sure if they have a site there, but I rented from Philly). I didn't even call Sixt because I know i paid in full, so this must be fraud right? I call Capital One and have them send me a new card.. Everything should be fine now, right Sierra? WRONG?! I looked at my card yesterday (just because i like to monitor it when I'm not using it), lo and behold, another $57.98 charge on my NEW card. I called Capital One who says there may have been something in the contract where they can charge me every month or there could've been damage. There was no such clause in the contact and there was definitely no damage done to their car. I never received any notification, if there was because I'd have disputed it. So, Capital One and I tried to conference call the Island Ave location at 3:31pm on Saturday, January 12, 2019. Do I really need to tell you that it was closed, even though the business hours are 6a-12a? I just want them to stop charging my card. Leave me alone. I will never, ever rent from this place again. I'd never even heard of it before so that was a sign. And I'll make sure no one I know rents from these robbers/thieves either.

Dinkeeinvestmentsllc

Getting in and out was fairly quick with good customer service and they have a decent selection of vehicles. I rented a Cadillac SUV which was nice but could have been cleaned better on the exterior. For three days my rental cost was $120.00 but the fees added on another $140.00 which in my opinion was outrageous. They also put a $500 hold on my credit card which took a few days to clear. I'm a cross country truck driver and I rent vehicles in every state from coast to coast and this is by far the highest deposit/hold I've seen from any rental agency. With this being an airport rental agency there are several other companies nearby with lower rates, comparable vehicles, less hidden fees and a lower hold on your credit card. Safe to say I will not be renting here again.

James Kostoroski

The staff are excellent, the cars are excellent and the service is fantastic. This was the best car rental experience I've ever had. I can tell that Sixt is working hard to get new & repeat customers, and I will definitely shop them first in the future.

bill cashin

This is a different kind of car rental experience. Urban, vibrant orange color scheme and courteous professional concierge type check-in check out.

Karen Cavanaugh

OMG! What a great car rental experience. These people really got it right. For being willing to take a quick shuttle ride a mile or so from the Philly airport, we saved at least a hundred bucks on the cost of our rental for a comparable …

Dave Krug

This is a dishonest company, plain and simple. After repeatedly telling the customer service representative(West Palm) that I did not want supplemental liability, she put it on my rental. Shame on me for not checking. When I called to complain the next day I was told I would receive a reply in 24-48 hours. Never happened. This is not the first time I have had an issue with them but it will be the last!!

Rick Far

Good

Patrick Barrows

I have rented from Sixt before so this wasn't my first time. I rented a pre paid car this time. Now, I get its prepaid but I called 2 minutes after I hit enter to try and cancel as I realized I needed to return to another airport. I took me …

Amir Avval

Star number 1: I reserved a Mercedes for my trip, but they informed me at the location that they are only offering Cadillacs. Star number 1.5: I waited for an hour to get a ticket in order to be able to leave the parking. Star number 2: I was using my own insurance, but they also charged me for another insurance. When I realized the extra charge on the receipt they said that it was already there!!

ZuluMan Group

Poor customer service compared to Dfw Airport location.

Brian Kuhn

Horrible service. I got a letter claiming I had to pay minor damages on a vehicle even though I paid for the insurance. Damage was caused by another vehicle on the road kicking up rocks, completely beyond my control. I bet I wouldn't have had to pay if I had simply not mentioned it as it was a tiny ding on the winshield. Sixt has been difficult to get on the phone and has yet to try to contact me either. (I work 24 hr shifts in isolated parts of the country). The letter claimed they would try to contact me too and "other attempts were made" but this was a lie. They don't have an online pay feature, so late fees just keep stacking. Also, the car I got wasn't what I asked for. I asked for a different car on the site but they gave me a cheap KIA which they consider "equivalent". In fact, all they had were KIAs, so why even advertise you have other vehicles? I will never use this service again. Ever. Even as I write this review, I have been waiting on the phone for over an hour on one of the few days off I get. Oh and they just hung up on me! Oh well, time to wait another hour!

Jonathan Tran

NOT open 24/7. NO shuttle services before 7:00am. No one pick up your calls before 7:00am.

Jacky Lam

Janea was very helpful, cheerful and checking in was a breeze

Yosi

We went to this location to pick up the rental car I had already booked and paid for online. The guy checking me in tried to upsell me on everything he could. I kept telling him that I didn't want anything at all except for the car and he keep trying to push every single insurance under the sun on me, after my wife even told him "WE DON'T WANT ANY ADD-ONS OR EXTRAS. WE ARE NOT UPGRADING OR BUYING ANY INSURANCE JUST GIVE US THE CAR." She walked off and he kept going, offering me anything he could sell - im sure if he had an extra sandwich for lunch he would try to sell it to me. Wasted over 20 minutes of my life telling this man no.

Jonathan Padhiar

So I initially had a nice experience with this branch. When I got there they were very busy but we patiently waited. They tried to sell us the EZ Pass but we made clear that we would only be using one toll that we could pay in cash and although they didn't like it, they completed the transaction and off we set. The car was great and we had a good time. On returning the friendly manager came over and asked how the car was. Overall we were happy. A month later we get an invoice for $229 for tolls we didn't even use. They were nowhere near where we went and are clearly in error. In-fact according to the invoice we hit a toll around a hours drive away just 11 minutes after leaving the depot? It's preposterous. On contacting Sixt they simply don't care. First they told us to contact the Port Authority of New York to resolve the issue. Then after a bit of pushing they told us to email them proof so they can look into it. Here's hoping they realise their error and reverse the charge. Unfortunately it puts a stressful dampner on what could have been a pleasant trip. Use them at your own peril.

Piotr M

The worst rental in the world. They took money twice for the same car. Hopeless helpline service. They do not want to give the gathered money wrongly. I will never use it again. I do not recommend!

Max Alexander

It would be nice if a human could be contacted at the rental location via a phone option, but it is impossible to be connected to a human with the current phone options.

Pamela Rodriguez

Amazing car service, and customer care. I really liked how the cars were brand new and super clean. The price was amazing and affordable. Definitely will be renting from sixth again in the future.

Jamie Crosswhite

Go somewhere else; this place is the worst. They do not care about customers, they are also deceptively expensive. Lines are long and EVERY customer I listed to during the HOURS I was in line payed more than expected. And perhaps this doesn't happen to all, but I just received an invoice for $683 for a dent that was not documented when I turned in the car. I highly recommend you take your money and time to a more reputable company.

Stephanie Pelczar

Very helpful staff, complimentary water and coffee, and we were given a free upgrade.

Sandra Lola

I got a really fancy car at a really low price. They got me in and out quickly. Although they tried to up-sell me with some complementary options, the staff was friendly with smiles and seem to know exactly they were doing.

lev gelfer

Very nice new cars, but long wait, and got charged for an extra day. Returned the car at 9:02 am (two hours earlier then I was supposed to) , but the sixt's records show 3:05pm. thanks for google maps, it spies on users so it could provide the record of location at 9:05am (sixt's office). All around wasted 2 hours on line and with customer service.

R3 mind cleansing

It's like a dream dealing with this company. Bin to 3 different locations so far. Staff is always great. Feels like Family

Dorit Samuels

They are very dishonest. They will claim that there was no scratch in the car and then send you a crazy bill for invisible scratch. They even said as we were giving our car back that nothing is wrong and they will not claim anything. Be careful. They play this scam to charge money. I would never rent a car from them and never recommend them.

Out back

Good service...

Michele Jacobs

Would not recommend- customer service lacks competence.-would only take credit card with a chip- once passed that they wouldn’t take it because it expired end of the month (it was the 5th) however the plates on our rental were up the 19th- doesn’t make sense- felt like the run around - the only good part of our experience was the shuttle driver!

The Stowers

Horrible service and people who work there are very rude and unprofessional. DO NOT GO TO SIXT RENTAL CAR.

Malcolm Helm

Be aware of the $50 drop off fee before and after hours (7am-7pm). That’s such a rip off when the return facility is open and operating 24 hours. Our first and last time we rent from Sixth. Back to dollar or Alamo!

Michael Winter

Sixt doesn't care about their customers, updating their system, or advancing their services based on technology and societal changes. I had extremely slow customer service both in the rental facility as well as via their online contact form. Also, when trying to cancel a reservation, a manager is needed and one was not on site when I was there. When I tried to cancel, I was told I would be contacted via e-mail in 48-72 hours. It has been 1 week since I was given that misinformation by the employees of the branch and I have received no communication and the charge remains on my account. I have reached out twice via the online form and have not received a response from their customer service for any of my outreach attempts. Additionally, when renting with Sixt and using a debit card - they require utility bills. This is a bit out of the ordinary in my experience, but the real problem is that I was told only bills printed and sent to you via the utility company would qualify. Electronic copies are not allowed, despite the fact that all public utilities in my area engage in paperless billing. Even a copy from the utility's website is not valid for Sixt policies according to the representative at the branch I spoke with. Until Sixt updates their policy to reflect how things have changed since the invention of the internet, I can't imagine ever renting from them again. I've told all my friends these stories and we can all agree, rather than rent with Sixt - walk. Or if you can afford to - choose any other rental company. Literally - any other rental company is better.

Matthew Hempstead

Travelled to Washington with pregnant wife and two kids (ages 12 and 2). Scheduled to pick up the car at 8AM, didn't make it there until 9AM and Julia at the desk was pleased to let me know that I'd be paying an extra $11 a day for an upgrade; she went Willy Wonka on me telling me that it was all there in the fine print. I asked her to produce the specific policies, she struggled to do so. I asked to speak to a manager, Ceaser, and she told me he wasn't in. I grew tired of dealing with her so I signed the contract, got the key, and went to the garage to pick up the car. As I grumbled my way through looking for the Malibu, a gentleman asked if he could help me. I asked if he worked for this awful company. He told me that, in fact, he was the manager, Ceaser. I explained the situation to him. He took a picture of my contract, assured me he would reconcile it. I drove the car back to the hotel whereupon I went to put a car seat in the back and lo and behold, there was trash in the back including some sort of pill on the backseat where one of the two children could easily get it and ingest it. I returned the car to SeaTac and got no invoice; the lady who took the car back told me it would be emailed to me. When I returned home, I checked my bank statement and noticed that Ceaser had done nothing to reconcile. I emailed Sixt customer service with my story and they have sent me a new invoice and have promised to refund some of my money. All in all, company seems like a bunch of swindlers who make you work for a fair deal. On top of that, they seemed determined to give out junked up cars that contain potentially hazardous items. Not at all a family friendly company.

Live. Dallas

Poor service. Rented online and when i got there, the car i had rented hadn't even been dropped off by previous renter! Unbelievable! How can they allow you to reserve online for a certain time when the car is not even in their possesion yet? Waited for 2 1/2 hrs for the car to be available & ready! Poor service, never leasing from this company again!!

Lonny Snowden

"BAIT AND SWITCH" Let me explain... I've used Sixt before and have been impressed with the cars happy employees and good service. So I recommend to my wife let's use them again for our Seattle trip. I did my research on their new web site and decided since we were doing a lot of driving let's go for the premium SUV. Premium is a Mercedes,Volvo and BMW shows pictures and such. Also mentions "or similar". Well of course when your press the book your car this is where you get the first bit of information that we have included Mazda as a high end premium SUV. Sixt has it's origins as a German car rental company and takes pride in the European manufactures. I take the same pride in luxury and comfort. Not to sure if we should categorize a Japanese Mazda as the same. No offense. So in the back of my mind I make a mental note "your getting a Mazda". So let me get to we're things went wrong. Get off the plane go to the ticket counter. By the way is way cool bright orange lighted desks and everyone well dressed. I say reservation for blah blah and please don't give me a Mazda. Response after clicks on the key board... Sorry sir "we only have one Mazda SUV available". You mean no Mercedes click click nope. No BMW click click click nope. How about Volvo or Cadillac, let me check sir click... click...click...click..more clicks mean a lot more effort on my behalf. Sorry sir we don't even have one on the lot, they are all rented out. Well ok then Mazda it is. We fill out the paper work and something curious happens she wrote VIP on top of the ticket. Hum interesting was I really the VIP or the last guy who got the luxury car, anyway proceded to the parking garage to pick up the car. AND WHAT DID I SEE

Steven Pipes

BEWARE If you are renting a car in NYC they have a most deceptive policy of restricting where you can drive the car to. I was going to Arlington VA, 3 miles from DC, and was told this was not allowed. This seriously impacted my 4th of July trip. They have buried this information in the terms and conditions that you will never see. I tried for over and hour and six calls to get this resolved but they would not. Ironically the car had FL plates... PS when I pointed out that "change engine oil" light was on I was told not to worry about it.

Jesus Albarracin

Forget about dropping off early. Have to go too a alternative place .witch they don't tell you.

Jay Lee

This company is horrible everytime I have tried to rent a car I was informed that I could use a debt card from customer service and both times they have me bad information!!! Once you finally make it to reserve a vehicle they won’t even have the car you requested!!! So not worth the time pass this company up and go to one of the more reputable companies !!!! Save yourself the time !!!! Now I just noticed that they were trying to charge me for canceling when it was their fault!!!!

Xtreme Kitty

Had reservation showed up and they wanted another 200.00 up front. I didn't need a car from there that bad.

Marie Ruberandinda

Only thugs work for this company! The worst rental company, I never had to deal with. If I could give them a zero star I could. I tried to give them a second chance but each time they failed. I was able to rent with the best professional and best customer service Entreprise. You need to shut the doors for this company everywhere in America. Not worth, your time and money.

KL B

I initially had good experiences with this company and actually started to use them whenever they had a location where I went. Very nice cars, competitive rates, no hassles. I even signed up for their frequent user program. That is, until I recently rented a Mercedes SUV for a short trip. When I picked up the car, nobody came with me to examine the car for damage before leaving - I was told to go to the lot to pick it up - not even given a place to document any damage prior to picking the car up. The parking lot was poorly lit and it was 9pm, but I inspected the car myself, using the light from my cellphone. Seeing no damage, I left, used the car for my trip, and had no incidents. Upon returning the car, the representative inspecting the car noted a 5cm scuff mark (no dent, or even a scratch) on the driver's side front wheel rim edge, near the tire/wheel interface. I didn't hit anything, rub against a curb, etc. The scuff was so small and insignificant, I can honestly say that had I seen it, I wouldn't have even made a notation about it. Sixt then proceeded to make a claim for $1000, yes, $1000 to REPLACE the wheel. Included in this amount, was a $127 "diminution in value". So after fully replacing a wheel, they wanted to claim a decrease in value on the car. I contested the entire claim multiple times, but they have threatened legal action. I used my insurance to pay the claim, which covered everything except a $75 "admin fee" and $22.50 "appraisal fee". Sixt has now told me that if I don't pay these fees, they will turn me over to collections. This damage claim was bogus. The "damage" was normal wear and tear on any car. I know that I didn't cause this scuff mark, although I can't prove it (and I realize that error), but replacing a wheel for this type of "damage" is downright absurd and likely a money grab. That scuff could have easily been buffed out if they felt the need to have it perfect. I feel pretty confident that the wheel wasn't even replaced. The fact that a company is willing to lose an established customer (this was my 4th car rental in 6 months with them) with aggressive tactics and petty damage claims says a lot about what they think of their customers and their loyalty to them. I will never use this company again - horrible customer service. UPDATE: As you can see from the "owner response", I received a canned response from Chels (whoever that is). Mind you, the phone number she gave no one answers. I've called multiple times and go through a menu, wait on hold for a few minutes, then get a ring that never stops. Since I've delt with the Claims management department for the past 6 months, I can tell you that they take 4-6 weeks to respond to emails, most of the time with no helpful information, other than a mindless request for payment of their bogus claims. BOTTOM LINE: NEVER USE SIXT CAR RENTAL COMPANY - THEY ARE NEAR CRIMINAL IN THEIR BUSINESS PRACTICES

Nihar Sanghvi

I was initially skeptical of of renting with Sixt after reading all the negative reviews online, but I still went ahead with it. My experience with Sixt was really good. I rented a 7 seater car (in October 2017), pre-paid for it online, and called in a couple of days before my rental to confirm the vehicle. When I arrived at the location, it took me about 5 mins total to get all the paperwork done. The car was pretty new and in very good condition. I had no problems dropping it off (one thing to note is that they don't do after hours drop off at the Seattle downtown location), and I was not charged a single penny extra for anything. Will totally rent from Sixt again!

Susan Kneip

We rented a Sixt car in March in Denver, however there didn't seem to be any way to get in contact with Denver to check that the car had either front wheel drive or 4 wheel drive, so I called my "local Sixt' dealer in NY. I began by stating that this wasn't in their wheelhouse BUT and asked my question. Not only did they NOT say - 'not our problem' or just pass me off. The woman who started the conversation tried and when she felt she couldn't help she gave me to a manager who worked on the problem and offered to make a note in our record. I am VERY PLEASED with their customer Service. I still don't know, but I feel that they made a real effort to help me.

James O'Neill

Awful rip-off with bogus fuel charge. Used 11 gallons of fuel and was charged for 20 at the rate of $11.99 per gallon.

angela Rua

In July of 2018, I rented a car from Lisbon Portugal. First they tried to sell me an upgrade and then gave me an upgrade stating that they didn't have the vehicle class I rented anymore. When I walked into the garage, I did notice that they had the class but traveling will two kids in the middle of the night, I just wanted to leave. When I checked the car in the dark garage, I noticed a dent and that the car was filthy. I turned around and told the attendant to make notice of the state of the car. He told me that Sixt states that dents are considered scratches on the form. Indeed it did state that the SUV had a scratch in the location of the dent as he circled it. He also wrote that the SUV was dirty. When I got to my location, a family memeber pointed out to me that the tires were bald. I took pictures of the tires and emailed customer service immediatly. They advided me to reture the SUV to the closet location. I returned the car the next day. When I retured the car, I told the attended about the tires and the dent. He was shocked that they allowed a car to leave the station in this condition. He was able to tell that the dent along with another scratch on a rim was older than 24 hrs and stated that the vehicle left the station in this condition. I email the company various times with my concerns and they sent me a refund of $30 euros for tolls. In January I get an email with a statement of the damages. I have never delt with a company like this in my life! A. This company makes you sign the car condition paperwork before you even leave their office. B. They wait until they think you do not have proof and only send the paperwork that you sign at the kiosk. C. They only gave me the upgrade because they saw I was a woman traveling with two children so they could get away with charging me for the damages.

Louis L

Staff is terrible!!! They try to scam you and don't have clear policies. Go anywhere else, NOT HERE!

Joe Bennett

Fast and painless is the best way to describe my experience with the Fort Worth branch. I reserved a car on Expedia before I arrived, made a couple signatures, got the keys and I was gone. The return was even quicker. I will be using Sixt again for sure.

Sondra Boyle

Do not use this company, they do not promise the vehicle you paid for . They do not walk around and do a pre inspection. They expect you to request a walk around . We rented a vehicle and had an extra $1000 added to our bill. 0n top of that they said we damaged the car, which we did not. without the pre inspection they charged us for the damage that we did not do. the damage was from inside the vehicle. Customer service is aweful, never use them

Erik Olson

My flight was late getting into Philadelphia. They close at 10pm. All other rental agencies are open til at least midnight. I could not pick up the car that night because of this. I had to have a car that night to get to my hotel and for a business meeting in the morning. I know I am going to be late so before my reservation starts I try to call and am told to change my reservation online by the automated voice. Get the run around, finally get a hold of a real person on the phone. They tell me to write an email to dispute and cancel my reservation. I do this and am still charged the full price of the rental for 3 days. I did not receive and goods or services and am still being charged over $350. They told me to take it up with the airline for being late to pick up the car. Beware, you get what you pay for. Sixt Rent A Car has seemingly cheap prices but terrible customer service and policies. I (never have) and never will do business with them again.

Dee Hayes

Great service by employees but the bmw x2 I was given was severely damaged! Dents and scratches all over it. I had to take a video of the vehicle when I first got it to cover myself if they were to say if I was the cause of the damage. I also made a video of the vehicle once I returned it. But other than that it was great. If the next veh I get is damaged I will make them change it out. Would of did it this time but I was in a hurry.

Colleen M Powell

Great team in Philadelphia! Shout out to Courtnei D for making the process stress free! Plus going the extra mile in the pouring rain to bring the car up.

Andrey Krylov

Not easy to find. But good

Josef Jonas

best rental company, period.

Tanisha Powell

I've rented from this co. quite a bit. Never had an issue up until they hired this new (Hispanic) looking guy and I'm not a fan of him AT ALL. I called c.s. to reserve a car. When it was time to rent, the guy gave me HE** and had me wait 2 additional hours for the manager (OTTO) to come in because he was new and didn't know what he was doing, but been there for weeks when I asked! Not only was my trip DELAYED. I get charged additonal amount after returning the car on my invoice because THIS SUPPOSEABLY NEW GUY put me down as turning the car in at 1pm when IN FACT I turned the car in when I was suppose to. I'M HEATED and because this NEW GUY caused issues with my reservation AND had me get charged for additional day. I will most definitely take my business elsewhere unless he gets BETTER training or GONE! This is the 1st horrible experience I've experienced with SIXT and I rent A LOT. Oh and if you try to call the branch to have the issue taken care of or even have a simple question ...GOOD LUCK, they DON'T and nor have they ever answered their phones. I dont get why they have phones when it's NEVER answered.

Manuel Saez

I wish I could rate this 0 stars. The NYC branch needs new management, the staff was useless. They enjoyed being unhelpful. Not worth the aggravation. Please refund my card.

Michael Colombo

Rental in great shape, close to brand new. Drop off fast, but no final receipt with status of return, condition of the car or completion of transaction.

Leslie Epstein

Great customer service and was given free upgrade. Very nice to have a real person answer the phone! I’m surprised to see all the negative reviews here- staff was friendly and efficient.

omesh garga

Vehicle issue experience with Jenea was great. Vehicle return also we thought was smooth and seamless except that we did not get any receipt from the Sixt attendant at the parking lot, though he verbally confirmed all ok and clear. Unfortunately, the nightmare started when I received the invoice! I was charged for gas top up when I had returned the vehicle tank full! On informing the same, I was asked to provide evidence of receipt or bank statement! Finally had to call up Seattle from India where I was assured of waiver of the charge. Post this 'the customer care representative communicated waiver 'as a gesture of goodwill'! Appalling. Pathetic customer centricity exhibited by the customer care time. Needs escalation.

Sohyun Kwon

There were no information about the regional restrictions on the website during reservation. It only mentioned unlimited miles. I had to face a huge, and sudden change of plans because the staff told me about the restriction when I went there to get the car.

Daniel Lichi

Brand new cars, friendly staff, quick service and good location. Only thing - check out the car type and models. A premium SUV is actually just a fancy small SUV (cadillac xt3)

nataly bisono

I rented a car in Dominican Republic, worst idea ever!! Sixt really started my vacation on the wrong foot. The damage or theft insurance is mandatory to pay for in DR, even though my credit card includes it as a service so I had to pay $120 extra. Also, they surprised me when I was told they have to hold $1500 in your credit card (which is not mentioned in their website). The staff was very nice but the company is very shady.

Wendy Schaures

Thank you to Saddiq and Rasheed for helping me with a special case. They turned it around very quickly and provided excellent customer service. Thank you for all your efforts today!

E.T. Cook

Horrific is the only way to describe it. Waited an hour before getting the vehicle, because the vehicle I reserved wasn't available. Another group was in the exact same position, and the individual checking both of us in was incredibly toxic and rude, and sneered at the notion that they were agitated the car they reserved wasn't available. He was snide and dismissive. When they asked whether they'd receive a credit for accepting a smaller car, he responded curtly "no, of course not, you prepaid - there's nothing I can do. It's not my fault the car didn't get returned. What do you expect me to do about it?" as he sent them driving 30 mins to the airport to pick up another car. I understand that things happen, but his attitude made things worse and the abuse the other customers received was undeserved. I was given an option of two other vehicles since my vehicle wasn't available despite my reservation. I was already an hour into the process and just accepted what was there. I needed the room for my equipment and had a 5 hour drive ahead of me. The individual that ended up coming in and delivering the car to me was much more pleasant, however, the car had just been returned and not cleaned. This did not bother me, but he did mention the tire was low on pressure. Given my rush and the fact that it seemed like a slow leak, 15 mins later he returned and gave me the car. I also later saw the tank was only half full. When I returned the car, they commented the tank was only half full, since I had filled it to the previous amount and even showed the image to the representative. They forced me to go and fill up the tank myself (again, another waste of 20 mins for check in) but ensured me they'd refund me the cost of gas. Not wanting to argue, I obliged. Later on, I end up getting claim against me for the tire damage for the leak that was already present before I received the car. Sixt is cheaper than other options, but I guess you get what you pay for. In the end, the abuse and sub-par experience bridge the savings divide.

Lauren Kraft

Great customer service. Just very hard to find on google maps for some reason. Kept sending us down an alley.

Clem Harriss

They are all very nice people, always have a smile.

Alexandru Puiu

Great cars and very friendly staff, and can't beat the location if you live in the city.

Star Galindo

Never coming here again or recommending people. After my 5th time renting a car I had a bad experience. I got a razor in the tire and was 300 miles from home so I went to buy a new tire. Was at the place getting the new tire and called sixt to inform them. The lady told me instead to take the vehicle to sixt San Antonio and they will replace the car "FREE OF CHARGE" repeatedly i asked if it was going to be free and was assured it would be. Well now weeks later I got a bill for a new tire and for a full day rental from it being "out of commission for a day". If I had been correctly informed that it would cost me, I would have just gotten the tire from the place that I had already been sitting at for 4 hours and bought the tire for cheaper than they are charging and wouldn't owe an extra day rental. I'm beyond pissed because I don't work and have no way to pay this claim and I've been working on my credit for 4 years to get it up and now this.

Maciej Roeske

SIMPLE, FAST, EASY AND PLEASANT

Kristin Mckenzie

I called Sixt to verify our reservation prior to our flight taking off. We landed 2 hours later at 8pm and they were closed. (They had closed at 7.) I would assume anyone in this business would have the courtesy to tell us they closed at 7 when they knew we made the reservation for later than that. Just really disappointed in Sixts customer service right now.

Susan Ghotra

vehicle was not fully cleaned prior to rental

harshad shinde

Best place to rent! I took a Fortwo since I was traveling alone. Worth it. Got my refund in an acceptable time too

Sharon Young

Booked and confirmed reservation through online broker, May 3rd, for $221 arrived at PHL to pick up rental and was informed that my reservation was cancelled because of a booking code error between Sixt and online broker. The Sixt cus. rep at the desk told me since I did not pay in advance and opted to pay at the counter they could not honor my confirmed reservation price. I was charged $475 for the same rental on JUne12th. I was extorted into paying a 214.9% markup for a system error I did not cause. Their dispute was with the online broker that Sixt has a contractual relationship but the loss was passed onto me the consumer. BEWARE of this rental car company. Anyone who mentions this brand will her of my horrible, exploitive experience with this rental car company!!!

Emily Weissler

Excellent service and high quality cars!

Eric Anderson

If your lookin for "old school" car rental, this is it! No express access to cars. Everyone must wait at the counter to get their car. The process takes incredibly long. Even if you have other insurance coverage, they try to convince you it isn't adequate. Rent a car in Philadelphia and they tell you that you can not drive it out of state (as in, across the river to NJ). They rip you off on the EZPass reader ($15/day). Ridiculous! No one to greet you at drop off. You have to park the car then walk inside to deliver the keys. Every other car rental service has someone to greet you and print out your receipt. To top it off, on arrival, I saw at 2-3 shuttles from every other rental service pass by before the first Sixt Shuttle arrived. All in all, a lousy experience.

Peter Rock

Arrived at 12:30 to pick up, but was told I needed to wait until the pickup time I designated online or it would cost extra. I sat in the branch for 2.5 hours until a different employee became concerned and asked. He determined I was given wrong info and could have picked up anytime that day. By the time I got the car it was rush hour, so I sat in the Holland Tunnel for 2 more hours and missed the rehearsal dinner I needed to be at. Small discount was offered but does not make up for missing this event. Be aware that during the rental there are zero customer service options to call Sixt. Automated phone takes you all over the place but no live humans. Never again.

Topher Mykolyk

Great car, but their office machinery is still not fully tuned. Returned a car 45min early, but their omission of a return protocol (no one scanned the car in, or inspected it, or checked the odometer...) led to our being charged an extra day (seems an employee finally scanned the car in 2hrs *after* the return time). After wrangling with them, we were credited for the extra day they charged us, but they portrayed this as a 1-time favor to us, instead of a correction of THEIR MISTAKE. Not likely to return until it looks they have tightened up their operations.

Phylicia Noble

I had a good experience at this location. The manager was transparent, and happy to work out something that worked for me. The check-out process was speedy, and everyone at this location was very friendly. After I returned the car, Kelley made sure all my questions and concerns were answer. Great service, thank you! All of the staff is excellent and attentive of your needs! I will be using Sixt again in every city if possible. Customer service is Key...even if a 100 things go wrong, it's how you handle the situation! Very professional mgmt! Hope to be welcome into the Sixt family one day soon! This is how a rental company should be ran, luxurious fast and efficient! Thank you for a providing me a nice ride with the Volvo c60!!!!

Randy Seegars

horrible customer service! Booked at wrong lot, called to correct. was told they couldn't help me, that I had to email the company, so I did. Received no response. Called back, had to book an ADDITIONAL rental at a higher rate. Website would not let me cancel the first one. Called back AGAIN and was told to call during "normal business hours M-F 8a-5p". So then I get there to get the car and they try and charge an ADDITIONAL $230 for a 24 year old driver!!! I called BEFORE I rented the car and was promised that fee was only for Sport or Luxury cars, there would be no additional fee for a Prius-C that I had rented. This is a perfect example of how NOT to succeed in America! Horrid phone service, terrible personnel, lack of customer focus and understanding will bury this company soon. Hopefully before anyone else gets screwed by them. I took a cab!

Kevin Ferguson

Sixt really has this whole thing done right! The staff are always professional, warm and friendly. They are very accommodating with requests and answering questions, your prices are good and I love the selection of cars. The shuttle service is equally 5 STAR rated, drivers are friendly and helpful and have great customer service skills. I am a former hotel manager with Four Seasons Hotels and Resorts and I know a little something about quality and service. If you can impress me, you are definitely getting your guests right!

André Herrmann

Great service, excellent Cadillac choice of cars (only Cadillac at this station)

Susan Kuhlmann

SiXT Rental - Morris Street - BEST RENTAL EXPERIENCE EVER! Thank you Rashaun for your prompt, courteous and professional service. The Cadillac XT5 was new, clean, drove beautifully - and cheapest daily car rate I could find in the area! I will be back!

Leonard Frye

The staff was excellent. Competent and friendly. Took care of every need and answered by questions completely. I will return to use this rental agency and look forward to working with the team in Philly.

Stephanie McGowan

I rented a car last Friday. Represantive Omar was extremely nice and I did not think off anything yet. However his questions got very private, for example if I am in town with my boyfriend, where I was staying and so on. He also "accidentally" touched my hand a little too long when I gave him my driver's license. I kept the conversation to a minimum and I just wanted to get out of there. The office was empty at that time or I would have requested a different check-out agent. When we were finally done he walked me to my car. To top this horrible experience off he asked me to meet him at a hotel after his shift was over. I have never been treated like this and I am going to make sure this will be public. Unbelievable.

Eddie Pasquale

Best car rental company. Best cars and affordable prices.