Reviews of McGrath Lexus of Westmont (Rent Cars)

Keith McIntosh

Customer service and product knowledge were outstanding. In particular, Mel Owens who assisted me on my purchase!!

Barbara Krzyzanowski

If I could I would give zero stars My experience there was horrible. They Completely avoid you after the fact of buying a car from Them. My salesman Jason was completely impossible to deal with. I showed up to speak with him about an issue I was having with the car and he would hide like a little child and became no where to be found. I asked for one of the managers to assist me but had no results in talking with Jason instead was told how I got the car for free from them. I believe paying $42,000 in cash for the car is a far cry from getting the car free.

srir_acha

It was great buying my RX from this dealership. I really love the complimentary car washes and the amenities inside the building. The parts shop always has what I need. They also charged less for a replacement key than the dealership in Chicago. I had a key done at the one in Chicago, programmed and replaced, for $160! I had it done at this dealership in Westmont for $70! I'll definitely buy from McGrath in Westmont, but not in Chicago.

Joann Ridenour

Friendly environment and great customer service from the free car wash to the free back rubs. Definitely recommending McGrath Lexus of westmont to my friends and family.

JDMopar Diaz

Nice service. Thanks Dino

Евгений Пабат

I took my car for service today to change tires for new one. As a result I have my rear wheels scratched, I think they did it while they were balancing my wheels!

Zain Baig

Talk to Art Kuhl. He's one of the best salesmen I've come across in a Lexus dealership. Very good service overall. And the dealership has great staff beside him as well.

Vicki Carlino

I can not say enough good things about McGrath. My salesman Joe was amazing in helping me find the right RCF Sport for me!! 100% professional all the way. Even bought me lunch at the cafe. Today I had it in for service with Dean and again first class. He even bought me lunch too. Even helped me add a little touch of bling on my steering wheel!! If you are looking for the best Lexus dealer around, this is it!!!

George Fleming

Paul Stewart is the person I look to when I wants car from Lexus. Ever since I met right after he began work at Lexus dealership I Keene I had the correct salesperson. Paul was a salesperson who guided me to several Lexus vehicles which I have purchased. No pushing or standing over my shoulder. Here is a person who guides you to the car you want. Their is no coercion on his part. The type of sales person I like and trust.

Cynthia Levy

Had a great experience with McGrath Lexus. Paul Stewart was outstanding! When I arrived, the car that I inquired about and ultimately purchased was sitting right in front of the doors. Paul was outstanding with the details about the car and got me into financing with an hour. Will purchase my next car, from McGrath Lexus and Paul Stewart.

Laura Villagomez

Our experience in buying our Lexus at McGrath was superb cannot say enough good things about the staff and how good we were treated. We walked in McGrath on a Thursday night at 7:30pm thinking they closed at 9:00pm but they close at 8:00pm the staff never rushed us, when all was done, we ended up leaving at 10:30pm. We worked will Mel Owens, we told him the price we wanted to walk out with and he was able to do that for us, he was pleasant, not pushy, never made us feel rushed, he made us feel like a valued customer. When we went to finance, we worked with Aldo, he is class all the way around. Aldo took his time with us and got us the best rate we can possibly get, with our credit rating, he was knowledgeable, congenial and also made us feel like a valued customer. We so appreciate McGrath Lexus for our great experience with them. Mr. and Mrs. Villagomez

Gheorghe Cherdivara

First I want to say thank you to Mr. Paul Stewart and Michael Agnello, this dealer is the best, N1 no questions, i call them, and time to get there I close the deal in 1h. It was a pleasure to do business with them. Be back in the future for sure.

Relevant

The service is superb. Great customer service, clean lush environment, free car wash, what more could a girl ask for. Love McGrath Lexus.

Jason Renacido

I'm usually reluctant to get work done at the dealership due to costs, but Casey in service has changed my opinion on that. He is very honest, only suggests what absolutely needs to be done. Gives you upfront pricing. Very professional, not pushy, soft spoken and follows up even after the service is complete. He also provides written details and illustrations on the service done and what needs to be done in the near future. I ONLY consult with Casey when it comes to work done with my car.

Ken Klaszky

Paul Stewart and the team at McGrath made this car buying experience fantastic from start to finish. I was immediately greeted by a friendly receptionist and quickly directed to Paul. Paul got right to it, offering a test drive, and not just a quick trip around the block. After getting back to the the dealership we were able to quickly make a deal. The car was priced right. Paul is a very personable guy. We spoke at length about family, marriage and kids. No pressure at all from Paul to purchase the car. When I told Paul the purchase of this car was for my daughter I think he may have been more excited for my daughter than I was. Moving on to Mike Agnello in financing. Again, very friendly person to deal with. More conversation was to be had with Mike as well. When he asked about who the car was for, and I revealed it was a purchase for my daughter, he hopped on the phone and called for a porter to bring the car to the showroom so I could take pictures of the car with the big red Lexus bow. Again, no pressure to make any additional purchased unless I wanted to. Mike is a very knowledgable person and will only help you make the right decision on any additional purchases. Mike also was super excited for me and my daughter. They made me feel very comfortable through the entire process. The purchase of the Nissan Altima, YES, a Nissan Altima, not a Lexus, went fantastic. This is a high end dealer with a great staff. Treated very fair every minute spent there. Highly recommend Paul and Mike and the entire McGrath team. Thanks everyone!

Yvonne Sostand

My McGrath Lexus experience was wonderful, thanks to Paul Stewart. Paul is wonderful & knowledgeable, that's why I had to return for another purchase. Everyone at this dealership was very professional and treated me with the utmost respect.

Norm Houseworth

Paul is a great salesman. He was very knowledgeable and very personable in all of my conversations with him. I felt like I got a great deal and I am very happy with the purchase of my car from your dealership. I have recommended Paul to all of my friends if they want to purchase a Lexus. keep up the great work Paul

Signe Meneses

Paul Stewart has helped me with two Lexus vehicles. Enjoy working with him and have loved both cars. He keeps in touch with his clients and values them.

Carol Willert

Our experience at Lexus was unbelievable. We were greeted with enthusiasm as we walked in. Our salesman Justin was paged and came immediately to greet us as well. We were looking for a New car but wasn’t sure what we wanted. Justin showed us our options and we soon picked our favorite. The experience from choosing, test riding, negotiating a price was so painless. Even Finalizing the deal with he help of Aldo was smooth going. We have bought many cars prior to this and was never treated so well and professionally by everyone. It was really a pleasant ordeal. Our car was not available right away which was to our advantage and when it was we came in to pick it up and got a really good tutorial from Ben as to how to use all the bells and whistles that came with our car. Jim and Carol Willert I can not thank Justin, Greg, Aldo, and Ben for making our car buying a wonderful experience. You can be sure we will pass our story on to friends and family and will be buying/leasing cars from Lexus in the future

Aimee Brooke

Start to finish.... 5 stars!! I was looking for the perfect convertible last summer...and found it at McGrath Lexus... that experience is what brought me back for the perfect truck this winter!! I would NEVER go anywhere else!! Casey, Geoff, Dean, Mike, and Jimmy Padilla ❤❤❤ Start to finish... 5 stars!!! ❤❤❤

Rimon Malik

I had the pleasure of buying an amazing Lexus IS350 from McGrath Westmont. Alan our salesmen and Mike the finance manager made it a simple and painless process. I would recommend anyone interested in a car to see Alan first. I am beyond happy with the service, value, and attention they gave us. Thanks Alan!

Andres Barajas

I had called and told them my situation and we made in appointment and the lady Casey send me to a sales men named Glenn and he said that she Did not give him any information. only info she gave him was the down payment i would pay but i guess they like to waste peoples time in this dealership

Jody Bono

Top Notch Car Buying Experience. We drove the hour to look at a used car and we were treated just like the customers who were buying the high end cars. I highly recommend McGrath Lexus of Westmont. If you go; see Paul Stewart and tell them Jody sent you!

Bonetta Mosley

Justin as well as the entire McGrath Lexus staff were outstanding!

Lenora

I can’t speak highly enough of our salesman Justin!! Purchasing a car from another state has its difficulties. Justin got us successfully through the process - from the first phone call all the way through to the very end a few days later. He even came in on his day off to assure that my plane trip was not in vain! Thank you, Justin! McGrath Lexus — you have an excellent team!

Jabran Shakil

Called for their service department and a gentleman by the name of Tim picked up. I asked him for a quote on a specific repair and he said, "Sure let me look that up for you. Give me one second." He proceeded to hang up the phone on me. I know I won't be going here if they can't even answer a simple quote without being rude.

Bob Rogers

Went for an oil change. Got right in. Good service price was fair. nice people.

Frankie Davis

Paul E Stewart, who assisted my husband and I in the purchase of a later model Lexus, was very professional, yet friendly, knowledgeable and connected us with the right people to get the deal done. Little did we know that everything would be completed the same day. We left out driving our new vehicle.

Nicole Bambulas

I wouldn’t go anywhere else! Friendly staff, beautiful atmosphere. Everyone is extremely helpful! Greg and Justin are the best - highly recommend this dealership! 5++++++++

Richard Ryan

Our salesman, Justin- listens to his clients. My experience was - a professional - no pressure from start to finish! I recommend him to my friends and colleagues

Barb Keegan

OK - I DID THE MATH and found out you can really count on this dealership. I actually missed this group when I left after buying my car - when does that happen?? They took the stress, sweat and tears out of the process and with every step we made a new friend. This was the best experience starting with Mel Owens, our Wonderful Salesman, who we immediately felt comfortable with as he is a kind, non-pressure, likable guy who worked toward our requests with his Great Sales Manager, Greg Luzinski, a warm, reasonable, down to earth guy willing to listen and make the deal work for all. Jimmy Padillo, the Technology/Delivery Specialist, was patient, courteous and really sincere and so helpful for even my scary attention span for the buttons and my husband was shocked when we left and I actually knew stuff - that doesn't happen too often - he deserves a medal! Kristal Cortez, or as I renamed her "Kristal Klass" is the kindest, sweetest, most lovely Assistant to the Business Office. Last, but certainly not least was Michael Agnello, the Business Director who I felt if I liked him any more and we talked long enough I would discover he was one of my distant cousin's grandsons, but I swear that I am not related to any of these people to the best of my knowledge. Ok, that's it - loved them all!! Go there!! P.S. Oh, yeah, and last but not least, I am in absolute love with my new smooth, gorgeous Lexus!

truvin .

Mel was our salesperson and did a fantastic job. He went above and beyond to make our car buying experience a great one. He is very knowledgeable but more than that is a pleasure to work with. I would highly recommend him without any reservation.

David O'Brien

Joe Scala has been just as responsive after the sale as he was before, and that means a lot more when the buyer is, like me, an out-of-stater who bought a pre-owned vehicle sight unseen! I am very, very appreciative of the professionalism and courtesy he has displayed throughout. D. O'Brien, Long Island, NY

Mark Vonnahme

This past week my wife and I bought a certified pre-owned RX 350 L from McGrath Lexus in Westmont. It started with a call to my service rep at McGrath at Lexus , Jared Shannon. As usual when I called in the morning, he immediately got me in for service on a simple issue. While walking around we met Joe Scala and started talking about looking for a new or pre owned car. Within 20 minutes we were test driving a vehicle that matched everything we wanted. Another 30 minutes the deal was done, my existing car trade in was set, and we were getting ready to drive off the lot with a great deal from a super easy to talk with sales rep. Wow what an experience. No hassles. True customer service. The business manager, Michael Connery, was super. Finally we spent over 30 minutes with Jimmy Padilla on the tech stuff on our new car. This guy knew everything and made it feel easy for us. Yes I am a loyal Lexus buyer. This is my seventh vehicle. I am sold on the Lexus experience with McGrath. Thanks to all for taking care of us. Marilyn and Mark Vonnahme

Demetrius Brass

Best experience I ever had Purchasing a new car. Thumbs up to my Salesman Phil Carlson.

Jay May

Great experience with the McGrath Lexus Westmont Service and Sales team. Team went out of their way to accommodate me while my car needed both regular maintenance and some body work. One stop shop for all repairs, while the sale team aided me with a ES350 loaner b/c I'm looking to buy this summer. Thank you guys!

Jaime Grage

Justin is the best hands down. I’ve bought 3 cars from him now and would never go anywhere else. Go see Justin! The tallest car salesman in Chicagoland!

MUNEEF AB

Everything was smooth and professional. Big J was very helpful and accommodating. Thank you for a great experience.

E Money

Best customer service

Noel Guzman

This place is awsome .

Louie Rayal

I went to Lexus of Westmont to buy a new vehicle. The sales person Lucas Poska greeted me at the front door and walked me through the different vehicles and options that they have. He was extremely friendly and helpful. He provided lots of details about the cars and the possible options and upgrades. When we negotiated the price he made sure to make the experience very efficient and he managed to get us the best price. I contacted a couple of other dealers in the area and found out that we did in fact get the best deal and no other dealer was able to match it. I’m very grateful that we were able to work with Lucas and will definitely recommend him and Lexus of Westmont to all of my friends and family.

Patrick Scott

Love the service and sales team but avoid the used sales crew...make promises they can't stand behind. Big Jake big lier.

Markus Fiordaliso

Justin’s service and expertise was exceptional throughout the entire buying process! He gave me all the info and time that I needed before I made the decision to purchase. He even followed up with me after I left the dealership, providing me with additional info about the car!

Marek Wiecek

If you are trying to trade in your car for one of their own cars at the McGrath Lexus of Westmont dealership you are getting ripped off big time on your car in my case for 2016 Land Cruiser above average condition with under 15K miles they offered me $55,000 I went to the same dealer owner on the same day in Chicago and I got offered 62,000. Promised you a lot but you're not getting what they promised. Please try to stay away from that dealership... you will lose big money on you trade-in. Going back to Lexus of Orland Park I was very happy with my previous 2 purchases 2016 Gx460 and 2017 Rx350

JANET D

Absolutely love this dealership!! I've been a customer for many years and have leased my last two Lexus vehicles from Justin Storandt. He has been the best to work with! Thank you!

Ed Zawadzki

I have purchased multiple vehicles over the years from McGrath. Specifically, I have dealt with Greg Luzinski. He has always went above and beyond to make sure all my requests were taken care of. You can buy a car from anywhere. However, what separates McGrath is there top notch service and dedication to making sure every cunstomer is completely satisfied. I highly recommend giving these guys a chance. I guarantee your experience will be as good as mine Thanks again for everything.

Alan Prochot

smooth experience from beginning to conclusion. No better place to buy a car

Chloe H

This place takes advantage of people trying to buy a car from an outside state, especially when they can’t see the car in person before making the deal. I was one of them. And I was lied to about the used Mercedes GLK 350 that I bought from them. I trusted the words Jason (the salesperson’s name) gave me and I specifically told him that I hate ‘surprises’. Yet after mailing them my check and the signed contract and it was time to pick up the car, I realized that there is a chip on the driver’s side of the windshield!!! And a crack on the left taillight?!!! When I tried to argue, in the most polite way as I could, Jason said he had never knew about these flaws - which I know is a lie because later he had to use the argument that the previous owner had already fixed the chip so I shouldn’t worry about it. BUT, first of all, they lied about the car’s condition and lured me into paying this higher price to get a car that doesn’t worth as much; second, they tried to cover it up in the most obnoxious way that used my trust towards them. I hate this dealership and the promise call that Jason said his manager would make never happened. So here you are, Jason. Reputation for a dealership is probably one of the most important things for you guys to earn money and I’m hoping that I’m making an impact in ruining your reputation by revealing this ugly truth. I literally waited for 6 weeks to write this.

Chip Buckner

Fantastic dealer. I drove from Nashville tn to buy a car. Justin was awesone and very professional. Highly recommend

Mari Mendoza

I recently was in car accident and my car was considered a loss. I was forced into looking for a car and shopped around a handful of dealers. When I went to McGrath, I was greeted by Justin Storandt who was very nice, super cool and never made us feel pressured. He was very helpful in answering all our questions and was able to find a great car with a price we were comfortable with. Justin was very helpful and understanding through the negotiation process and made buying a car a great experience! Further I took back the car to get road block coat on the car a week later and was impressed with the amazing customer service in the service shop and the staff overall. Thanks Justin and Dean (service) you guys are awesome!

Brian Young

Paul Stewart was very helpful in getting any information that was requested for the vehicle I was looking at. He was easy to talk with, and worked with me to get an outcome that everyone was happy with. I drove 3 hours from southern Illinois to get the vehicle and it was well worth it. Paul and the McGrathLexus team are all a cut above when it comes to a new/used car dealership. The most professional dealership I have ever been in. Highly recommend Paul Stewart if you are looking into a used Lexus.

Cheryl Donegan

I had a very pleasant experience. Paul Stewart was my Sales Associate, he was very knowledgeable and was able to get me a great deal.

JERMAINE GOODSON

I went to McGrath Lexus of Westmont after looking at a pre-owned Lexus on their website I was interested in. The grounds & interior of the dealership was immaculate & very welcoming. The sales associate Phil & sales mgr Alvin were both extremely helpful & never once made me feel pressured or uncomfortable. As a matter of fact, they helped me get an even better than expected deal on my vehicle. After finishing up with finance mgr Michael I was absolutely satisfied & happy with my purchase. They opened the glass doors & I drove my vehicle off the floor feeling like a king. This was my first Lexus being purchased from an actual Lexus dealership & I can assure you they have a new customer for life! If you're in the market for a new or used Lexus, this is the place for you!

nicholas lombardo

My wife and I had a wonderful experience buying our new Lexus. We told Casey Baca what we were looking for and she had a line up of cars waiting for us. She walked us through each vehicle and was patient with our decision. Once we decided she got us through the paper work quickly. Mike Connery the finance manager was great as well. He got us a great rate and walked us through the process. We were in and out of there. It was very nice not to have to haggle. Ben showed my wife and I how to work all the tech in the car. Over all 10/10 experience!

Arunas Dukauskas

I brought my car in to have the passenger airbag replaced. After picking up my car, I noticed that the drivers side dashboard was scratched very deeply in multiple places. While "fixing" these scratches, they made things worse as they only sloppily applied paint over these scratches. When I told this to the service manager Brian Bartholow, he told me that it was not them that scratched up the dashboard, yet my dashboard had no scratches when I brought it in. The service manager Brian Bartholow was also rude, and pushy. On the repair invoice, he lied about my statement and said that I claimed the side dash was peeling. Lastly, if the scratched dashboard had not been their fault, they could have easily proved it as they have camera recordings throughout the shop.

Vladislav Muset

Great service, nice people and staff... especially thanks to Mark Wargacki... even if I arrived late 20 min before closing, he somehow managed to do a oil change for my car... thank you!!!

William Jones

Marian Jones makes purchasing a car a great experience. The dealership is top notch and who doesn't love the Lexus product line!

Sandi Burt

great place to buy a car

Patricia Segura

They answered all my questions. I got my tire for free due to warranty. Just had to pay 40 out the door for balancing, labor and tire disposal.

Rocco DiOrio

Alot of cars and a lot of info if your looking to buy a Lexus this is the place to go

Sandra Garcia

My service attendant is Dean, he is great. Best one to deal with

Dale Hoff

Very pleased with my experiance purchasing my car from Justin Storandt at McGrath Lexus of Westmont

James Tyree

I normally don’t post reviews but felt that it was necessary to express my dissatisfaction with McGrath Lexus of Westmont. My main issue was with the finance department pushing the Gap insurance coverage and warranty coverage very hard even after I declined and made it clear that it was unwanted. They then changed the price of the car and included it making it look like they were looking out for my best interest. Second issue is that they called me requesting more funds for plate transfer after the deal was said and done! Between the fast talking, non-genuine finance team and the sales consultant that will say anything for you to buy the car, I’ll never be back. There is no car cool enough that you need to buy it at McGrath Lexus of Westmont.

MATTI MATTI

I bought a car for my dad from this dealer and was dealing with Joseph G Scala he made the process easy and comfortable! Michael agnello was also a great guy to deal with !. Will definitely go to service my own Lexus with them in the future .

AMY SCHOENECK

Wow! Great car buying experience. Buying a car is a task, and the guys at this dealership made it pleasant. Granted, I was buying a Lexus, but the place is very down to earth, warm and welcoming. Mostly, they made sure that each and every thing that I might need with my new (used) car was taken care of. They let me drive the car to make the decision alone which I like, it allowed me to really get a sense of the car. They took care of all the little details, without me asking, like pairing my phone, they even gave me a "cheat sheet" for how to use my new bluetooth. Mostly, the place is down to earth and friendly yet very efficient and professional.

B. WOJCIK

Paul Stewart and Aldo Datoli were fantastic! Paul was thorough and easy to work with, he was able to find us exactly what we were looking for in the price we were willing to pay. Aldo in finance was quick and efficient, his approach to assisting customers was second to none! thanks guys.

Laura Whitting

My husband and I had a fantastic experience working with Joe Scala and Aldo Datoli. Both were friendly, informative and patient with our questions. We never felt pressured or rushed into making a decision throughout the process. It was a pleasure doing business with the McGrath team- we were very impressed with the customer service and we love our new RX!

salman mouzam

I can’t say enough how satisfied I was with my salesman, PAUL STEWART, and BUSINESS DIRECTOR, MICHAEL AGNELLO were. They were both very thoughtful to ensure my satisfaction and that all of my questions were answered. This is the first vehicle I purchased at this dealership with PAUL and I had wonderful experiences. This is exactly how a car buying experience should be.

William Epinger

Paul Stewart is a fantastic salesman and the whole team made the car buying experience an excellent one

Jeff Bope

Just bought a used Honda Odyssey from McGrath Lexus. Phil Carlson was my sales rep - very personable, kind, and low pressure. After seeing and test driving the car we talked budget and what I was willing to pay for the car. It felt like he truly went to bat for me. Before buying a car here I had negotiated on used Honda odysseys at 4 other dealerships, ultimately walking away from each. However, at McGrath Lexus with Phil the process was entirely different, Phil took my offer to his manager, Greg, and came back once… that was it. No more back and forth, and they didn’t push my offer up at all, they accepted it. It was reasonable and respectful from the start. Working through paperwork to finalize the purchase was great too - Crystal was fast, kind, and knowledgeable; and Mike Agnello was generous and encouraging. They answered every question I had, never rushed the process, and never pressured me into add-on sales. Plus, there was an issue with the Odyssey that needed to be fixed (an issue I had not noticed on my own during the test drive), they proactively brought it to my attention and wrote into their paperwork that they owed me the fix. Less than a week after my purchase they called to followup and scheduled a time to fix the issue. When I arrived for my appointment Dean checked me in, got me setup with a loaner car, and fixed the issue with my Odyssey within a couple hours. Easy process, great car, nice experience all around. I highly recommend McGrath Lexus of Westmont, and especially Phil Carlson.

G T

Amazing facility and staff! After going to Bredderman Lexus and not knowing how to properly align my vehicle, Steven & Javier in paint and service did a phenomenal job listening to my needs.

Erik Dane

2.5 honestly but it doesn’t work that way. Got a used car from Joseph Scala who has been great and helped me out apparently all he could. He’s a great employee along with the finance team. Problem is my 2018 vehicle got a flat tire 36 hours after getting home. Over ten years I’ve never had a flat and barely drove at all in those 2 days but I guess it’s possible to have hit a nail or something. So I fill the tire so I can go in to get it fixed and there’s no rush to look at the car. Takes a bit but tell me there’s a tiny pinhole and damage from driving the flat tire which I filled it up with a machine on my driveway and made it there not flat. So now my concern is I got absolute trash tires on this car and hopefully the rest of the tires don’t pop in the next week. After that, $250 for a Michelin tire... that’s ridiculous. Took the car and am getting it fixed at NTB for over a hundred dollars less. So yes, the sales and finance teams seemed good at first but once the car was purchased just disappointment. Hadn’t even been 3 days and a place like this you’d think maybe they’d throw you a bone and help the price out and I’m not even talking free. Just seemed like respect disappeared once the car was purchased. So yeah buy a car here but don’t expect much after and hope that one a used car the tires aren’t just absolute trash. Maybe you need to buy a new pricey Lexus to get desired treatment.

Amy Schmidt

I bought a Buick enclave from this place and boy was it a bad idea! So many things wrong with it and the bad part about it is, they dont warranty the work. The company dont even deserve 1 star.

carlos aceves

I buy a car IS-350F a couple of months ago I will tell you my experience... Seller Paul Steward.. Paul was a salesman who only cared to sell more than customer satisfaction even when he got the car he gave it to me with an empty tank of gasoline. Today 6/15/19 I went and I told him straight and he is still arrogant and disinterested. On the day of the sale I ordered a tire and wheel protection package, which was not included, when I arrived at my house I realized that the rear tire was with a nail and it was irreparable. I had to buy a new tire. today 6/15/19 I tried to call Maria ... customer relations but guess was not, using the phone and sitting in front of the reception lady I asked her to contact the sales manager to give her my discomfort. Guess he told me his name is Greg but he's on a call ... Something that lied is I'm looking at Greg in his office talking to a girl dressed in black and employee of the dealer. Greg went to another office and I was waiting for him. Meanwhile, I was talking to George, a service person who took care of me better than anyone. I think he is the only one who cared about his work. While I was talking to George, Greg was walking the famous manager and I crossed in front of him calling his name ... guess, he said, I do not have time, I'm busy and George himself was surprised and in that, Greg reacted and he heard me what now story and the only thing that answered is I can not do anything I have 25 clients. I was so surprised that I decided to publish the attention of this prestigious Lexus Mcgranth dealership If you buy a car there, be sure to bring gasoline and perhaps a telephone from a crane in case your tire is damaged. Good luck and I hope never buy there again.

Margot Castillo

Our family had a wonderful experience buying our new car! Excellent service all the way around. Joe Scala and Michael Agnello are top notch. We highly recommend McGrath Lexus of Westmont!

Pavel Gribinenco

I would like to share my great experience which I got it here, i was met by very helpful and nice salesperson Paul Stewart who was very patient with me and helped me to choose the right car, also I would like to mention finance manager Greg who gave me the best deal and reasonable price and Aldo Datoli who was very professional finding me the best finance for my car. Thank you guys hopefully I will have a chance to deal with you again.

Dawid Buła

Paul Stewart is the man to go to if you're looking for a Lexus certified used vehicle. He is easy to talk to and streamlined everything for a smooth purchase. He even gave my brother a ride home, when things were getting sorted out with the finance side, who also made things go smooth. Since purchasing my car, McGrath has have been very helpful with any questions I have had.

Jon Bowen

I highly recommend McGrath Lexus of Westmont. Purchased a used vehicle from Rita Barkstrom. She provided outstanding customer service throughout the entire buying process. Thank you!

Anthony Buoniconti

I bought a car from Alan Stern, I was going to look around at different places, but the treatment I got from Alan and McGrath changed that mindset and I knew this was the place to buy my es350. Being on the chamber I met Alan and could tell he was truly a professional and I have seen that same professionalism each time I come back to get vehicle maintenance. Visit Alan and McGrath it's worth it, the showroom is amazing!

Narissa S.

Snobby and snarky. The sales guy I worked with was chauvinistic at best; I made it very clear that I was shopping for the car, but he continuously asked my fiance all of the questions. He even handed my fiance the car keys for the test drive. Aside from that ridiculous behavior, we were waiting on him time and time again - he was even taking phone calls while we were in the office. Coming here was a complete waste of time.

Kelly Van Haren

I had been doing research on buying a new car for several weeks and finally decided to purchase at McGrath Lexus, 300 miles from my home. Once I found one they were able to hold it for me so I didn't have to worry about it selling before my arrival. Although we had some issues with the price of my trade they were willing to assist me and eventually called in a third party who met my needed price. Had a great follow up experience with both Justin and Mike (sales). Would buy from here again.

Riley Mullins

I could not have had a better experience at McGrath Lexus of Westmont! I had the pleasure of working with Justin, who made the entire process effortless and was there to answer all of my questions. I’ve never leased a car before but I will be leasing all my cars from now on— and probably from Justin. Highly recommend

Brian DeGrado

Big Justin was very helpful in answering all of our questions and provided us genuine guidance in finding the perfect family car. He worked with my wife and I to lease a RX 350 that fits our needs, especially with a newborn! Great experience!

George Asimakopoulos

Have purchased from Joe Scala several times and am always impressed with the experience. Very professional and personable as well a easy to work with.

Laura Chase

Shout out to Alan Stern at McGrath Lexus of Westmont! He understood me and had an instinct about what I would or wouldn’t like. Totally hit the nail on the head! Great experience with with Alan, the finance team and the service team. Getting a personal tutorial on your new car is an added bonus. Thanks Alan!!!!

James Bova

Justin was very helpful in answering all my questions. He worked with me to pick the car that fits my needs. Great experience.

Eduardo Flores

Joe was a tremendous help on acquiring a used vehicle for my son. The information and knowledge he provided on the vehicle helped ensure that we were in great hands. I would definitely recommend family and friends to go see Joe @ McGrath Lexus of Westmont. Thank you again Joe for all your help.

Lori Gazzola

A special thanks to Jon Delatorre (sales), Kristal and Kraig for making our purchase a wonderful experience! McGrath you have gems in the three of them! We will recommend everyone to you! Thank you again for your professionalism. We love our new car!!

n s

Good location, straightforward salesman, no pressure, good selection of higher end cars on the lot.

Viktorija C.

We came to this location, because we simply didn't like the service at the different Lexus location. The service, here, at Westmont was fenaminous!!! From the beginning to the very end of purchasing a new car! I highly recommend Joseph G. Scala!!! He is awesome salesman! I loved the fact, he was not pushy and did not try to convince us just to close the deal. He provided all the info, gave his opinion and backed up to give us freedom to make the decision on our own. It was a pleasure to work with Michael Agnello who is one of the Finance guys. Same thing here, did his best to get the best deal for us. And the Manager Greg - he was awesome coordinating the whole experience so pleasant. Thank you, guys!!! It was a pleasure doing business with you!

Anna Chmielewska

Dean and Dino in service are awesome, they got the work done and washed my, car so fast. Nice facility.

Viom Chopra

Went in for a car wash. Had an excellent service as always. Crystal clear shine on the car and very helpful and friendly staff.

brian dames

From the moment we stepped into McGrath Lexus we were greeted by Joe Scala and felt completely comfortable. We were looking for a particular Lexus and Joe's personality combined with his warmth can only be surpassed by his knowledge of the products. Joe had the very vehicle we were searching for in stock and not once did he speak to us in a "foreign" language. Not only did we receive a tremendous value for the vehicle we purchased, but the whole experience was made simple by Joe and his staff. We would also like to thank Mike in the business department, Jimmy who educated us on the technology of the vehicle and, of course, the girls in the cafe who provided plenty of snacks. Hats off to Joe Scala and the staff at McGrath! Brian and Shelley

Sujan Rayamajhi

Their preowned inventory is preety awesome. Justin from there was very helpful but more than him the financial work guy was really outstanding I forgot his name but he is really a good guy he guides through every process whether you have sign required things or your amount is correct in paper and also offer you a best and best apr for financing. Grat job

Rod Hester

Very attentive service personnel.

christi brooker

Best place to by your new or preowned vehicle and I know a great sales lady there

Ralph Holmen

Outstanding sales service!!!

Annie Englehart

The salesman gave 5-star service. The dealership gave one star service. We were ready to purchase a preowned vehicle. The salesman (Glenn?) was wonderful but we had a very very disappointing experience with McGrath’s sales manager/dealership. We were going to make an 11 hour drive from out of state to purchase the vehicle. We were willing to provide a cash deposit as well, as is customary with most dealers. Unfortunately, this dealership was going to require us to wire the ENTIRE purchase amount in order to hold the vehicle--sight unseen by us--thereby putting us in an extremely risky and vulnerable position. I realize that they have customers that don't show up to pick up a vehicle without some sort of a deposit. We were willing to put down a substantial deposit for the vehicle to be held for us until we could make the trek 2 days later and would have signed a mutually agreeable contract to that effect. Their sales manager's requirement was onerous, not customer-friendly, and frankly seemed shady and one-sided. McGrath is a premium dealership that offers an array of special services and white glove treatment for customers who have already purchased a vehicle; however in our case we were treated much differently and felt like we were being conned. Glenn was very courteous and his professionalism gave us confidence in the purchase. However, he was undercut by the dealership’s unreasonable requirement. We really would have loved to purchase the vehicle but didn't feel like we could give our business to this dealership under those terms.

Robert Cruz

McGrath Lexus IS top knotch! Big Justin Storandt helped us pick out a 350LX SUV and answered all of our questions with ease. Go see him if your looking for a new vehicle

jordyn b

Purchased all my cars from Christi Brooker at this dealership. Christi is amazing! She makes the whole process from start to finish so smooth and easy! I will for sure be a life long customer of Christi and Lexus. Love my car and love their service!

Shannon McCarthy

After visiting multiple Lexus dealers in the area and contacting multiple dealers out of state, I was able to find the exact car that I was looking for at McGrath. Thank you Phil, Joe and the finance team!

Benjamin Winn

Paul Stewart was truly a blessing to me and my wife when we made our purchases with him. He continues to be a excellent business professional who knows how to properly provide information for your purchase. I highly recommend him to anyone looking for an excellent luxury vehicle.

Kevin Pasciak

Very knowledgeable staff. Our sales person helped us pick out a LS for my mom. She loved the car!

Diana Kirilova

Great dealership, friendly and punctual people!

Eddie Wilson

Paul Stewart, I cant say enough about him and the staff @ McGrath Lexus, I purchased a used vehicle, mind you I live in Louisville ky, and Paul was on top of his job, above and beyond my expectations, awesome guy, and the financial staff ⭐⭐⭐⭐⭐ also, I thank God for McGrath Lexus, if you're looking for a new or used vehicle go see my guy Paul Stewart @ McGrath Lexus he'll make sure you're taken care of, God is good so is McGrath Lexus

Charlie Gray

The entire purchase experience was poor. From having Elvin Velazquez remove the winter floor mats from the car while i am working with finance to sign a lease. To the account being setup wrong by the dealership causing my payments to not be recognized. I cannot recommend McGrath Lexus at all.

Tracy Vera

I'm so happy with my new (previously owned) Lexus. I inquired online, and Paul Stewart contacted me by email to help better define what I was looking for. He's been in the auto sales business for several years, and knows a lot about cars. No high-pressure sales tactics. He asked what I was looking for and set up the appointment for the test drives according to my schedule. Excellent service.

Zack Kline

We went in looking for a used Lexus and after 1 test drive the dealer was too busy to deal with us. Oh, I should add, this was also after we conveyed our budget. He was busy the whole time taking phone calls (personal and business) and kept going on and on about all his return customers he was working with. He asked us to come back another time to look more and do any other test drives etc bc he was too busy. If that was the case he should have asked another one of the many dealers standing around to help us. He seemed a bit dishonest about what was available too, seeming to want to keep us on the hook for the pricier vehicle. We won’t be returning.

Alzee Thecddj

Paul Stewart is the man! Paul is friendly very personable and knows when to stop being a salesperson to let you make the decisions. He showed me what I wanted to see and didn’t waste time. I got what I wanted and more at a great price.

Vada Jones

Paul Stewart was patient and mention what would be a better fit for what we were searching for. He helped us tremendously. He showed us high end,average, and low end. I would use Mr. Stewart again for any autompbile.

Lex A

Terrible dealer never do buisness here again. Do your research before purchasing the sales team are snake and will lie and say anything to get you to sign

Wendy Bialek

Great dealership, friendly, lots of services that cater to the clients, plenty of selection, bbq's, shoe shines,massages etc. Yes I am talking about a dealership. Go see Glenn Ginter...great salesman with 30 years experience!

ilexis300 .

I've purchased/owned about 5 Lexus vehicles from 4 different dealers, I will never do business with this dealer again. 0 stars if could

Trixi Girl

Always lovely to manage my automotive needs, comfortable, relaxed & acomidating @ McGrath Lexus

joseph guerrero

Great service and friendly staff

Ken Bartels

Paul Stewart did a great job with my wife and I. 3rd Lexus that we have bought at McGrath. Very, very satisfied.

Ed Partyka

Nice clean well stocked dealership. The new Lexus Rx350L is Great but it has the same horrible mouse for the navigation system. The sales person got defensive when I said I didn't like it and that I preferred a touch screen. They took it personal. Some like it some hate it. I hate it and won't buy it for that reason alone.

Lucille Lockhart

My Salesman Mr. Paul Stewart was superior. My experience at this store was excellent. I have never own a Lexus. When Mr. Paul Stewart shown the Lexus 450h I said WOW, that the car. I am still smiling and praising God. When you go to purchase a Lexus ask for Paul Stewart , you will not leave disappointed.

Tony Canarecci

Found the car online, spoke with Joe Scala via phone to verify car was still available and negotiated price. We then proceeded to drive 2.5 hours to test-drive and purchase the car. There wasn't any alteration of the agreed upon negotiated price and everything went smooth. Very pleased with the dealership! From our sales rep Joe Scala, to used car manager Greg Luzinski, finance Aldo Datoli, and everyone else we dealt with.

Geoff Yu

Great dealership and service support. The used car manager Greg was great and helping me with some issues. Dean and Ryan in the Service Dept. was very supportive and addressed all my concerns. Highly recommend this dealership

Zain Rifai

Bad service. I went to trade my car to get a good deal, but the manager was not professional and respectful. I won’t go again to this dealership.

Mary Carol Kobler

You get to have an amazing experience. Great service and excellent hospitality and knowledgeable staff and technicians.

Jeffery Rice

Justin Storandt is an unbelievable salesperson who is openly honest and someone you can really trust friendly just down to earth a good person I purchase a used vehicle had some minor problems Justin was there for me making sure the problems were solved...

Aesha El-Amin

My experience with my sales manager was absolutely amazing. His know base was beyond great . He was very patience with me helping me to understand how my Lexus would work for me. Just wanted to say Paul Stewart you rock !!!!

Marianne Pokorny

Paul Stewart strives for stellar customer service. After my car was signed sealed and delivered Paul stepped up again with additional support!

Mark Boski

Casey Komosa - this man is really the best!. Great and friendly service. McGrath Lexus of Westmont - Always a great place to deal with. No running around the bush on pricing. Always upfront and honest. Casey is very knowledgeable. Thank You again.

Lindsey Burnette

I had a very positive experience. Greg and Phil were straight forward and honest. I appreciated their patience and efficiency with working my deal. Michael in finance was knowledgeable and efficient. Car buying can be a pain but this dealership makes it feel less difficult. The atmosphere was calm and the energy was positive. I didn’t feel like people were hunting you down and pressuring you to purchase the car. I couldn’t be happier with my new car and I am grateful for their honesty. Thank you!

son le

Do not do any sales with PAUL STEWART. This sales person is VERY rude and shady he doesn't like people shopping around. If you do, this is the response he will give you. "If you found a vehicle... why are you contacting me. Have a nice day." I do not live close to the big dealership so I wanted to make sure of everything before I decided to dive up there to purchase a vehicle or anywhere. He probably think I'm poor. Well to bad. I was looking at buying another car for my wife. I own a few lexus and been very happy with lexus products. But I will buy from someone who want to make a business deal. Most car salesmen/women care what is going into their pocket. The higher the price they sale the more commission in their pocket. There is my rant for the day... I cant reply to their message. But if they want to further discuss the sistuation they should have my info or they could get it from their horrible,arrogant sales rep. Why do I need to contact them. Jist dont make sense.

Jarrett Svendsen

I have never been this excited and confident about a car purchase before. I went into McGrath Lexus and met with Joe Scala. We sat down and he immediately began learning about my needs in a new vehicle and where I would be comfortable with my budget. He brought me right to the car that I decided to buy and it was the perfect car for me. It met all of my needs and Joe worked with the finance team to structure the deal so that I could afford it. I am amazed by the additional customer service offered by this dealership where it is clear from the moment you walk in, they are trying to build a client relationship for life! If you are ever considering Lexus, go see Joe!

alexis harris

My family & I have been McGrath Lexus of Westmont customers since 2008 thanks to the personable Paul Stewart. Paul truly cares about customer satisfaction! I told him everything I wanted in a car and he went above & beyond to make sure my first car perfect for me. If you or know someone who is looking for a car go to Paul Stewart he is awesome!!

Daniel Goelz

Loyal customer to this dealer...car washes for life, great service, friendly staff and reasonable prices. (for Lexus)

Thomas Wiggins

This is the second Lexus RX350 we have purchased from Paul Stewart, and Paul has always been polite and courteous in working with me and my wife. Paul has patiently worked with us to find a vehicle that met our criteria. In my opinion Paul represents the McGrath Lexus high level standards for excellent customer services.

Jessica Machmueller

Excellent service!! Great staff and a great deal!!

John Raclawski

McGrath Lexus is by far the best dealer in the area .Marian and Jon were outstanding to deal with. They gave us a wonderful deal on our new Lexus NX. I recommend buying your next car from them!

Art S

A must see selection of motorized vehicles

Tomas Garb

Awesome service, great people, very helpful. I went to a few dealerships and ended up at Lexus of Westmont. The dealership is like no other, it is beautiful inside and really makes for a full luxury car buying experience. My wife and I went in there on Saturday before they closed, and they even stayed after close to make a deal happen for us! I felt bad for them having to stay, but they were so nice about it. Glenn G., Mike, Aldo, everyone I am very happy with my experience. I will definitely be a repeat customer.

shawn chaplin

My experience was anything but great. I didn't purchase the car over the lack of honesty and poor customer service. -5

Bob Burnette

My wife and I are huge fans of McGrath Lexus in Westmont. We have been buying new and pre-driven Lexus vehicles from them for more than 25 years. The service is excellent. We don't even consider going to another Lexus dealership. There is no reason to shop elsewhere. We will continue to buy from McGrath Lexus in Westmont.

Randy Dolpihin

If you visit McGrath in Westmont, ask for Joe Scala. He is great with no BS. I highly recommend working with Joe, and after the sale was completed, others getting the vehicle ready were great too.

Christopher White

This dealership treats you better than most Hotels

Matthew Bruns

BUYER BEWARE!! I purchase a used vehicle from McGrath LEXUS, and in doing so I had some concerns about the a/c on the vehicle., I was told that the a/c was fine and needed to be recharged and if I had any problems with it Mcgrath LEXUS would fix it. Unfortunately, the a/c went bad in a month and Mcgrath LEXUS and the used Car Manager Greg Luzinski did not honor their promise to fix it, and instead wanted to charge me $2,800 to fix it. They flat out lied. Do not trust them

Pankaj Patel

Alan Stern is a great Salesman, helpful and knows how to make customer happy during their purchase of a new vehicle. Highly recommended for your Lexus purchase A+++++ Thank you again Alan

jose carlos

I had a great experience with Justin at McGrath Lexus. We bought two cars with him and are going to buy another. He was very attentive and knowledgeable and made the process easy. Thank you Justin and McGrath Lexus!

Amy Schubert

After buying one car at McGrath Lexus, we have decided to buy all of our cars here. I think we have bought 5 cars here and love the service! Joe Scala is our salesman and he always takes great care of us! If you want another brand, they do sell pre-owned cars and I would first look to see if they are selling the car you want because the service here is second to none. The showroom and waiting room is unlike any other dealer's - it is so comfortable!

Rich Wharton

Excellent dealership and great ambiance. Kudos to Marian Jones for her patience, professionalism, and dedication to making a deal. Also, Elvin, the General Manager, is a stand up guy. Highly recommend!

Tony Irungu

Returned to McGrath Acura to help my mom replace her RDX. Again, it’s was an amazing hassle free and transparent experience. We worked with the very wonderful Chaxel Juanito who was very patient. Of course the product itself was fantastic. We were able to get a used Acura RDX in great condition. Will be coming back again and again.

Jack Anderson

Paul Stewart made my purchasing experience enjoyable for a change. He was very informative and didn't rush the sale. He wanted to make sure that I chose the right vehicle for me. Great experience.

mary malone

The Ambience & service is everything

Brandi Paap

Shopping for a new car should be an enjoyable experience but we unfortunately cannot say that about our experience at McGrath Lexus. We were not sure which vehicle we wanted to test drive and had questions regarding the differences between the GX and RX. I had originally purchased a Lexus NX from Lexus of Naperville. We decide to give McGrath a try since we are in need of a larger SUV for our growing family. Both my father and step father purchase their vehicles from McGrath and both had nothing but good things to say about the customer service and sales staff. I'm not sure if we caught our sales associate on an off day or what. She was initially informative which ultimately helped us to navigate which SUV was a better fit for us but she was not very warm or friendly. When we sat down to begin crunching numbers is when her demeanor became off-putting. When my husband had inquired as to the money factor, residual value for the lease quote that was given, she denied us the information. We are grateful that she was able to help us decide which SUV was right for us, but the negotiation process lead to her losing the sale. We ended up going back to Lexus of Naperville and leasing the RX that we wanted and they were willing to provide us all of the necessary information to negotiate the best deal. Though the negotiation process was not ideal, our sales associate was helpful initially; therefore, a 3/5 is an appropriate rating for our experience.

Kevin Murray

I expect more out of Lexus dealerships than the service that I have received at Mcgrath. I had inquired about a vehicle, and had been negotiating with a salesman over a period of time, at which he emphatically told me that the price for this vehicle will not drop in the future, it is priced at cost and the dealer would sell it at auction over lowering the price. Having reached an impasse with this particular salesman (quite frankly not believing what he had told me), I made an internet inquiry about the same vehicle, and was instantly offered over $1,200 off the listed price of the vehicle. Mind you this is the same vehicle that was at rock bottom pricing, per the previous salesman. Upon finding out that I had went to another salesman, I received an extremely condescending and rude message from the prior salesman. I will never purchase nor inquire about any vehicles at McGrath Lexus based on the treatment I received from this particular salesman.

Anonymous

Where do I start? Facts first. I own a Lexus under warranty. I brought my Lexus into McGrath Lexus of Westmont for a recall service. While my car was in for service, I had a loner at this point, I received a call that my brake calipers (2 total) on a side of the car were seized and other issues, all covered by the Lexus warranty. With regard to the calipers, I was told exactly by the service rep "for Lexus to approve the caliper warranty replacement, you need to authorize us to replace the brake rotors and pads." $750 for 2 rotors and brake pads. I was nearly convinced to have the work done until a friend, whose mechanically inclined, said that seemed off. Why would Lexus ask I pay for a break job before a safety issue is covered? I told the McGrath service rep to hold off on the warranty repairs. I called Lexus corporate to ask what this was all about. I spoke with a Lexus corporate customer service rep, along with another separate Lexus group dealer service rep, on the line, a 3 way conference call. I repeated what I was told to both the corporate rep and the other dealers’ customer service rep. I was told by the other dealers’ service rep, "in a perfect world, you get everything done, but it is not required." The corporate rep agreed, stating the rep from McGrath had lied but "Lexus really doesn't do anything unless it is severe." I called back the rep from McGrath and told that person, I'll just take the car back, don't perform the warranty work. He said "Ok." My plan at this point was to bring it to the other dealer being disgusted with McGrath of Lexus. I had dropped of the loaner at McGrath and received my car back, with what I assumed was no work but the recall service performed on the car. (Remember, the brake calipers and other Lexus warrantied work needing to be performed at this point) I made an appointment with the other Lexus group I had spoken to when on the phone with the Lexus corporate rep. Having a loaner vehicle all set up with the service scheduled with the other Lexus groups' Lexus dealership (a few days later), I arrived, dropping off the car in service. I was at that dealer, speaking to someone there for some time (an hour or so), when I was called back to the service area and was told by the rep "they (Lexus of Mcgrath) already did the warranty work on the car." If you've followed everything, McGrath did the work, the rep told me that could not have been performed, if a brake job wasn't authorized. I don't really blame the first service rep for lying, those reading may. The service work was done and done well. I blame McGrath for this. Time for a story. Imaging you own a car dealership. Someone approaches you and says "I can make more money for us." You say, "I'm listening." They say, "we pay our service reps an hourly wage, let's make it commission based, the more (service) work they book, the more money we make." He continues, "They make more, we make more, everyone wins." You say "Excellent, we can even have quotas, if they don't book enough work, we can weed out those with ethics and hire only the most skilled con artists, making those who don't know any better have service performed on their cars and they'll be none the wiser." If McGrath condones holding hostage safety repairs to make money imagine what else they are doing when you bring in your car. Scary. As for McGrath, I've got to hand it to you guys, I will never do business with your group again, but I will test drive the cars there. I behoove everyone to buy a new car car through one of the two largest big box stores in the country, the have an Auto Purchasing Program. If a used car is required, buy local, privately owned cars when possible. If you insist on buying a used car from a dealer, email multiple dealers and have them duke it out for your business or use a car broker. Use small, reputable, reliable repair shops for service work. Only take certified, warrantied cars to dealerships for services. Ultimately, a friend replaced my brake rotors and pads for $200, parts and labor from a reputable online website.

Pranav Karra

Futuristic cars. Amazing interior

Ethan Osgood

Great service and very nice people

Ernesto Castillo

Awesome service My car is alive lol

David Swanson

I bought a used Lexus at McGrath from Phil, the experience was great, no pressure, quickly negotiated a fair price. Paperwork was completed quickly and no surprises.

Colleen McAuliffe

Mel was not only extremely knowledgeable and helpful but also one of the nicest people I've met!

Michael Kinsch

Jason who works in pre-owned sales was extremely helpful! Speaking with him was easy and I was not pressured! I would recommend anyone ask for him if you plan on buying from this place! Thanks Again Jason!

Steph C

My service advisor JS is the absolute best! Seriously! I pass up 2 other Lexus dealers because of his integrity.