Reviews of Avis Car Rental (Rent Cars)

Vivek Tembe

Front desk were not able to answer pricing questions. For the same full size car they are charging different prices to different people. For example for a full-size car I was charged about $500 and for my colleague it was $350. After many days Avis contacted me back and told me it was an upsell which I did not authorize in the first place and they were able to remove it. Also it is taking about half an hour to get the car as their systems are slow

Maurice Watkins

Great customer service and very helpful,especially Antonia. She’s the reason I constantly rent there,very nice and professional

Houston Striggow

Did not love the SUV. Infiniti is not my first choice. Too many miles. Car could have been cleaned better before being rented out. Overall rental experience was good in terms of customer service at pickup and drop off although at pickup they should have offered up car choices since they had plenty of SUVs in the preferred isle.

Bijan Mishra

Good one....its open early morng upto late night..very friendly staff...car are good condition and clean.

Ryan D'Ambrogi

Fast friendly service

Mahdi Nouri

Friendly staff. Quick service.

Roberto Panetta

Always a great quick and easy experience with Avis at this airport. I highly recommend registering for an Avis Preferred number.

bryan levau

Very pleasant people who are working hard to get the job done, even when the situation they're given kinda sucks. Thanks for your help!

Thomas Clark

This negative feedback is Specifically to the operation of AVIS at JFK airport. This was a mid day week day rental for a Preferred Account and the car was not ready and the staff was slow and confused on how to get a car ready. It took 45 minutes to get a car and no one appeared to be at all enthusiastic with their job or AVIS.

Brendan Maxwell

Preferred? Haha! Good luck with that

Asa Moore

Five Stars all around. Easy pick up and drop off, clean and modern vehicle. Great overall experience, best in recent years. Will recommend.

Capture Life2018

Their customer service is horrible. We left an item in one of the rental cars I have called four times and left four messages for the lost and found and have never once heard from anyone. Now we will probably never get back our iPad that my daughter left in the car because we flew from Connecticut back to Idaho. Also when we return the vehicle there were three employees behind the counter all standing around waiting for one of the employees to fix an issue with a car not being available for a customer meanwhile other customers are waiting in line that could’ve been helped. Horrible customer service!!!!

Mary Ann Lueken

It took nearly 50 min to get the rental car once at the rental desk. There was a line a mile long and not until a customer asked did a third employee start helping. They use computers and printers from 1980, of course it jammed. They "didn't know" the name of their manager. The so-called quick option was not helpful, because no one was working that desk. Truly a pitiful experience.

william wilson

Will post a positive review upon completion of promises given to me from this location............as of 7-14-2016 Charged me 950 dollars to drop car off will not use this company again. Both this location and the one in Houston claim its up to the other to make this right so total run around. Customer care number is a for hire service the cvg location told me and as I discovered when I was told only the actual store has a say so. I will if at all possible fight the charges to my card as I feel I was misled and cheated. Shame on you avis stealing people's hard earned money especially when they are stranded without a choice. Will repost to houston location

d ata

He11, I told the clerk "no insurance $" she charged me for two different types of insurance coverage. More than double the car rental. I had a meeting and did not notice until I went to turn in the receipt. An Avis CSR said that I should have read the contract. Asked to speak with a manager, the CSR said that no one was available and that I would get a call back. 48 hours later I tried again. A different CSR said, (you guessed right) "you should have read the contract". Again, I asked to speak with a manager. Again I was assured that I would get a call. Again, no call. But I checked online and found that the rental receipt had been corrected.

Mark Harshfield

This location is by far the best place I have ever rented a car at. I have been going to Scott Queen for my business rentals for almost 2 years now. I will continue going for as long as I live in this area. Customer service is excellent. The car selection is always great. If you are renting in the Northwest Arkansas area I highly suggest you take your business to Avis/Budget Fayetteville, AR.

Charles Thomas

Beware beware when dropping off at this location!! I got a full gas tank at the toll stop prior the airport. Then 1 week later, I see that I’m being charged $140 for Avis refilling my tank. I even kept my receipt showing that I got a full tank at the O’Hare oasis. It appears there is nothing I can do to fight it. I suspect that they do this all the time and know people don’t look back at their receipts. If you are going to return, you better be able to pay an extra 100 to 200 in unexpected fuel charges. Beware Beware.

Helena Roden

Great rates, friendly staff, clean late model vehicles.

K O.

Misty and Kaylyn made my emergency trip manageable. Misty was soooo compassionate and efficient. When I returned my rental, there was some hiccups that Ryan made but he was apologetic and asked me to call the manager in the morning to resolve it. I called Sam, the manager, left a message and by the close of business, he called me with the error resolved. I rarely rent cars, but I highly recommend AVIS at the airport in Witchita. Thanks for the GREAT experience!

Matt Healy

Dropping off the rental car here was quick and easy, more convenient and comfortable than at Enterprise, which I had used the previous time. In addition the staff were very helpful and gave great directions to help us find the way to our terminal. I would definitely recommend this company to others.

Lori Wilson

Fast and friendly service

Priscilla Pittman

Grt svc and professional courteous people to make yo day!

Brian Gary

The new Rental Car/Avis facility is great. It's easy to navigate and for Preferred members the process is pretty seamless. You still have to see an agent to receive your car since there isn't an outdoor preferred members area in the parking lot, as there usually are in larger facilities, but the staff do a good job of managing the lines and making sure you're processed through fairly quickly.

lisa berryhughes

Awesome

Charter Exclusive

No matter what's you ocacion if you need a good and reliable transportation book it here you won't regret I promise ..

Felix Hinds

Very nice facility. Easy in and out access for pick up and return. Love the early morning pick up and late drop off times. Vehicle was very clean and came with XM radio which was a life saver on my 2000 mile road trip.

Kevin Lynch

Need to try harder. Openness at 4 am for a 5:13 am flight.

Dan Davis

As a Preferred member a 2 hour wait occurred on check out. The return took over an hour and billing has a $100 overcharge on it. I wasn’t given a copy at the time of return because they couldn’t find the record in the system and I had to catch a plane. So they kept my contract to close it out. That’s right, I learned it from my credit card company.... If I am successful in getting this resolved properly I will have how many hours invested in this rental experience? Worst experience ever!!!

Maria Sokolowski

Very hard to rent a car yuck

Shannon R

Loved the car I got. Did have an issue with being charged twice, that was a pain. But I got reimbursed plus a voucher for next rental. You really can't get ahold of them at the location, but they're courteous in person. I'll be renting again.

Dame Blar

This was the same Mr Robert, a nice helpful man at the counter, gave me a car as I reserved, at AVIS JFK International Airport , drove my family for two weeks without any trouble. The car got a little scratch/light bruise on right passenger side at parking lot and while returning the staffs received it logically. AVIS had been a good choice and happy experience for me always. Thanks AVIS.

Pamela Miller

Our vehicle broke down on vacation and Avis came through. We we're on our way again in just minutes. The service was fast, friendly and affordable.

Esther Celestin

I didn't quite feel comfortable in the first car they put me in, so the guy put me into another car, no questions ask.

Linda Noel

I was very disappointed with the service and the vehicle itself. i did arrive early but had called ahead of time to let them know to which i was told that would be fine. had to wait for the pickup at the airport even after i called. when i got to the office they couldn't find a car, as a preferred customer , I still had to wait 20 mins to get the car because they could not find one. finally go the car, had to wait until they changed a sticker in the window. get in the car proceed to drive out and i had to go back to office because supposedly my CC on file didn't work. i finally got on the road. the seat belts were twisted all up, there was something slimy on the buckles. the front grill was broken and the rear panel was coming off. on top of that, the cars interior was dirty and smelled like cigarette smoke.

Paul Merisier

I felt that I got ripped off.

Kyle Cooper

Over a 45 minute wait at 12am arrival to check out a vehicle, when next in line the only worker walked away from the queue of a dozen people and took a 10-15 minute break. Upon return the car check-in line was so backed up that traffic to other rental car places was blocked. Car didn't have full fuel at checkout. I don't blame the workers, place just seems understaffed.

Matthias Bartels

Every thing was ready and I was droped of at my car ready to go. Very good!

Carlo Hallak

Love avis. Sometimes difficult to get hold of someone. Customer service prompts needs rework. Doesn't sound professional and the voice over person is not a professional.

Gabe Gold

I went to Avis and made a reservation for a car for 2 days for 100 dollars with a promo code. They did not honor it when I went there and instead wanted to charge me over 250 dollars. They were rude and unobliging. Its raining cold and they cost me money and time. This may ruin an important case in the morning. Competing car rental companies in the area have similar prices to what they offer with the promo code. Waste of time disgusting service. I have a long history of renting cars. This place is a waste of time and energy. They did this at 1 in the morning with plenty of cars in their lot. They probably only rent some out to people they screw over.

Levine Cunningham

Love using this place. Enterprise is a joke, they wont come and get you like advertised and they are not open on Sundays and make you charge an extra day when not needed. Avis is top notch and open on Sundays so I don't have to pay for an extra unneeded day. A++++++

alex satmary

Hassel free pick-up and drop-off, great rates and service that sets the standard for the industry !

Kamara Ellis

I always have a pleasant experience when renting with Avis, its why I keep coming back!

David Niccum

Very poor service all the way around. Not the desk clerks issue. Systems were slow and inaccurate. Avoid if you can.

Guru Tyvern

Place is closed down with card board on the windows but my reservation has these address

Gilbert Paulsen

Amazing customer service. We made the reservation for my wife and there was a mix up but the sweet woman behind the counter made the corrections with no fuss. Dont let the bldg deter you.

Brigitte Richards

No problems, no lines at Avis-Chicago Midway when you are a preferred customer. They will be my first choice in all my travels.

M. Richard

We were needing to get a car on short notice to drive to Akron OH and I called and spoke with Morgan at Avis and she made the whole process a breeze. She was off work by the time we got there to get the car but i believe his name was Ryan that was working, he picked up where she left off and again, everything was so simple. Such polite, professional staff that worked to help make my situation easier. Will definitely use Avis again!!

Senyo Tetteh

Good cars but need to work on pricing.

Daniel Bartholomew

Very easy pick up and drop off. Very helpful and friendly. Would definitely rent from again.

Katrina Kinchen

Very fast and efficient service

Adam Crossley

Was given two damaged cars, no apology, and rude response when I told them I should have been told beforehand the cars were damaged. It felt like they were hoping they could pin the damage on me.

imani sneed

Not going back

Tejinder Sahni

Seamless service . Great car

Tedra Hughes

Fast, easy service.

hhc ranger

Convenient. Usually they have someone check out the rental return right there but today was not the case. Had to take a picture of tje dash and go inside so they can receive the return.

Coronita Chick

Horrible services!!! Poor management!! Told me my car is at F20 spot but no car in that spot so I had to ask them to fix it. Then gave me a car which is not full tank, but I already left the place. customer services told me to fill it to full, i did and saved the receipt. When I returned the car, the counter said the system can’t do and won’t reimburse me. I paid for someone else’s mistake and received horrible services!!

Kacie Boen

Across the country I consistently receive great pricing, great service, and the pick-up and drop-off is very convenient - that's why AVIS is my preferred provider and I keep coming back!

G. Scott

AVOID - Staff try to (subtly) rip you off. Had a pre-booked, pre-paid car at O'Hare. When I arrived I was offered an "upgrade" because there weren't any of my class of car available and I'd otherwise have to wait. Apparently I was given this upgrade at half price. When the list of charges was shown on the screen I specifically queried several times what I was being charged, because it was completely unclear whether I was being shown the additional costs, the total price or the price I'd already paid. Either the member of staff didn't know what they were talking about or they were being deliberately vague so they could charge me more. Lots of replies to my questions like "I'm not sure exactly what that is", "I think so", "I think that's the amount you've already paid being shown again". Stupidly, I trusted her answers. When I returned the car, I was offered an email receipt of final costs. This never arrived, so I've just found out how to download the online version. This shows that I've been charge double what I was expecting, with all sorts of extra charges thrown in. Absolutely disgraceful and the sort of thing you'd expect from some shady, disreputable company. If a class of car isn't available, Avis should offer the next available size at no cost to customer. Clearly, their staff are being incentivised to get customers to upgrade and have discovered bluff and feigning ignorance are the way to do this. I'll never use Avis for business or personal use again - AVOID.

David Littlestar

Off site rentals are always less than desirable. The shuttle service was good to and from Avis rental. Service as Avis was about average. Wish the avis preferred similar to other locations where you get the parking spot in the app and could skip the line. The Avis Preferred line had not preferred people in it which Avis can not avoid but it slowed down the process. Would recommend that they staff more than 1 person at Preferred during peek hours to handle the added traffic.

Valentine Nde

Used this Avis car rental location a lot when I worked on a project in Lexington KY. It was easy for me to fly in and drive down to Lexington from CVG. I got to know the people at thw AVIS location because of their incredible customer service. My car was ready to go whenever I got there and above all, I got upgraded every time.

Farshad Mashhadi

Upon picking up the car, I had to wait until they prepare it for me, since they had no other available cars. The car was thoroughly washed, water droplets all over it. I did the walk around and checked it. When I returned the car, in less than a minute they told me about a few chips on the window shield. I am 100% sure that nothing happened to the car when I was driving it. I had my friends with me and we would have noticed if a stone or something had hit the windshield. They told me they will make a decision and probably pay the charges using my insurance company. I cannot believe/accept this at all, and I am absolutely sure that I would have noticed the chips it wasn’t because of the droplets upon picking up the car. I will call anywhere and follow up this situation until they understand I cannot pay for someone else’s mistake.

E Sumner-wilson

Good service, easy and hassle free our only issue is the toll tag on the car and the extra $4 p/day charges that they were going to inflict on top of the toll fee, this was the only thing that let them down. A standard 1 off fee if we used it should be sufficient to cover the costs of the tag.

Rodney Woods

Hard to find maps are wrong. Call them.

William Ashcraft

Was great at the desk very friendly guy pulled up in the rental and just walked away...? Not one word I got in and drive off..lol could work on that one but I didnt care

Tim Preston

Wow! Spectacular, I went to the desk downstairs they said exactly where to go and to go to the desk up there for my first time check in. Quickly got into my car after choosing from 4 different ones and let me tell you that thing was CLEAN. I’m a clean freak when it comes to cars and I was very impressed! Drop off was super quick under 1 minute had me check the trunk to make sure I didn’t forget anything and boom I was gone! And the best part is next time I can do everything through the app and don’t even have to go to the counter at all I can pick my car and go straight to it! Only thing that needs improving is the pickup shuttle schedule late at night we waited 17 minutes :( but that’s not Avis fault it’s operated by a ohare bus but hey maybe whoever is reading this can raise awareness if enough people write something about it

Craig Cleveland

Great rental cars! Car was brand new, rate was great and the people were quick and friendly

Markous Falton

The car I reserved in advance was not available when I came to pick it up. I ended up waiting for hours and arguing about the situation. Extremely unpleasant experience.

Eileen O'Shea

We were very pleased with our recent Avis rental at Midway Airport. They checked us in quickly - we are Avis Preferred customers, which we highly recommend. The people at the counter at Midway were very helpful with directions to the hotel we were going to - Burr Ridge Marriott. The Ford Focus was a great car, felt very safe and comfortable. We drove up to Wisconsin one day and it was a good trip with that car. When we turned in the car, that was a quick, polite event. We did not have to go to any office. The attendant met us at the car, we gave him the keys, and he gave us a copy of the bill - all within a few minutes.

Eloisa Elena

Worst service of my life! They made the mistake and the clerk does not even want to hear you and mistreat you! He was just so rude. Even if it were the best US fare it would be worth renting a car here.

Rico Cos

They gave my reserved car away that I already paid for and did not replace it with something similar. I also had to wait in avis preferred line for 40 min. This is so unprofessional that I will now be taking my business elsewhere

Once Occupied

Why is it every time I get stuck booking Avis I end up standing around for 30 minutes waiting for someone to give me a car that I reserved weeks in advance. Still no reservation. Still a disaster. They finally gave me a car and this beautiful base model Corolla is sitting at a 3/4 of a tank of fuel, the music blaring, seat all the way back. The guy behind the counter gave me a lecture about how I need to check the license plate and the paperwork to make sure they match like it’s my problem if they give me the wrong car. My guess is the same guy that filled this thing up with gas is the guy that is supposed to check it.

Craig Cyr

Avis keeps going downhill and this rental was by far the worst. We had to wait 40 minutes in the heat for our car.The counter rep tried to press her team to get the car to us in a hurry, but no one else seemed to care. We watched them bring the car over from another lot and just park it. They then had to wash it and clean it, and it was done very poorly. We found later that the back seats were still full of crumbs and crayons. I also paid for curbside drop off for $25 figuring that would make dropping our things off at the airport even easier. I called to confirm the service on two different occasions and was told that this location does do curbside drop off. Dropping off the car at 4AM, the attendant at the desk was very rude and said they DON'T do curbside dropoff and just pointed me to the bus. The bus driver was the only shining star in this whole experience and why they get two stars, he was super helpful and had a great attitude.

J C

preferred didn't have car ready on check in and still had to go inside on check out defeats purpose of preferred

Aneel Meghani

Quick and professional service.

Gaurav Goyal

Worst experience ever in my whole renting history. The lady at the front desk (Misty) was really racist, did not explain anything and used this sort of words like Never Mind and I don’t care so many time while printing the rental agreement. Used to rent from enterprise, never had this sort of experience with them. Never going to rent from Avis again. I wish there could be negative stars.

Haider Mhi

They changed me 50$ for nothing

Malvin B. Cedeño

The car rental facility is nice, clean, and easy to navigate. The rental process is seamless, and the staff are friendly. Would certainly recommend. There's also a gas station nearby for convenience of refilling the gas tank before returning the vehicle.

David Miller

Worst rental car experience ever. I am a preferred member, picked up car and went to leave, note on window said security guard was in the bathroom, we sat there with like 20 other people for more than half an hour till he got back, and then he couldn't make handheld work.. manager finally came but really was not helpful or apologetic..let me go, now getting emails from Avis saying I never got a car.. hate to see how they treat non preferred customers

Aytakin Huseynli

This is the worst places ever may be on the earth. The customer service was awful and did not care at all. They were so unprofessional in answering questions and helping out. They were giggling among themselves. And you are there by yourself to find your car among 1000 cars in a big lot and you need to wonder about 10-15 minutes around to find your car..No one checks quality of car before you start driving...They did not care about the customer at all. Awful experience ever. The later day they charged me full price for being 10 minutes late. Not recommended at al..We had 2 babies with us and late night, kids were sleeping on benches while we were waiting to get served. and they did not care to serve us in a way that we could get out of there soon. I had to click on star to post this comment otherwise post button was not active. I would not give any star. Horrible service, and company!

Maria Sanchez

Great experience at this Avis rental car center. There was a couple of scratches on the car we got it that I did not notice I want to return it the guy actually if I didn’t I said no and he actually believed me, there is some nice people left out here in this world.

Mark Lindsay

Easy, organized and the staff are very helpful. The vehicle was very clean and ready to go. Took about 15 minutes at the counter, they walked me to my vehicle and went over the operations of the vehicle. Great experience!

Raymond Yesulaites

Nice car clean , great service

K Miller

WORST RENTAL CAR EXPERIENCE EVER!!! We had to make an emergency trip to Chicago because my wife's mother was on her death bed in the hospital. The doctor's told us that she only had hours to live, so we got the quickest flight we could get to Chicago. After arriving and gathering our bags, were taken to the Rental Car central facility. Upon arrival, we noticed there was a long line at the Avis rental car counter, even before my wife and I, and other passengers from our bus got in line. There was only one person working the rental car counter. My wife's sisters kept calling us and asking us to hurry because she was barely hanging on. It was an hour and 15 minutes before we got our turn at the counter. My wife held it together, but I was very upset! I couldn't believe that a company like Avis would have only one person working the counter in at the beginning of the busy summer vacation season. My wife only had minutes with her mother at the hospital before her mother passed away. This was a extremely stressful experience. I will tell all my friends and anyone else that will listen...NEVER, EVER use AVIS!!! They do not put their customers first!

Paul Allen

Easy and fast Pickup, good clean car, friendly service.

Frank Aiello

Avis midway airport was a great experience for me thanks to Juanita who worked at the Avis preferred counter when I picked up my car. When I arrived at the counter to pick-up my car, a car in my rented class was not ready yet. She tried to find me a car but one would not be available for several minutes. Instead of making me wait Juanita offered to provide an upgraded car. My wife and I were thrilled and had a great time in Chicago driving this car. The return process was quick and easy. I asked for Juanita when I returned the car to thank her, but she was not available. I hope someone from Avis sees this review and recognizes Juanita at the midway airport Avis. Thank you for excellent customer service.

Cassie Calahan

I like the new multimodal center at ORD. It makes it easy to know which bus to get on. Avis is on the second floor and the signage is very clear. I hate how long the lines can take with avis, but having preferred I can just use the app to select a car. The facility is clean and there are plenty of bathrooms available. It will take ~10-15 minutes to get to and from the airport. This may change when the train is available.

John

Anyone notice a trend? The same horrible experiences time and time again, going back months and years. Their response: Call us. No attempt to fix the problem, because at Avis, YOU are the problem. These are the nastiest people in the world and they know they've got you over a barrel. Once you arrive and find out that they couldn't care less about you, it's too late to cancel your reservation and switch companies without paying an arm and a leg. So they have no incentive to change or to treat you like a human being.

Jay J. D'Lugin, MD, MS

Always a disappointment at this location. Always a crisis. Always a shortage of cars. Always excuses. Avis tries harder, but not in Hartford.

Dustin Thurmond

Just don't do it.... I spend over $15000 a year with avis. Between DCA and BWI are worst rental car Co here.. 1st rental had 6 mo expired tags, this one has trash all in it and not what I paid for... Save yourself the trouble.

Alain Marcuse

DROP OFF: MIRAGE SELF PARK BUILDING 7TH FLOOR. We struggled to find the drop off for the car at the end of a road trip. Only after asking the staff at the Mirage foyer we got the hint. Poor signage, could be better. Drop off itself seems simple: Drop keys in a small letter box like installation in the side wall (see picture). Otherwise no problems.

Ranjana Rathore

the facility is located right next to the air train terminal and very convenient place. the issue of vehicle was quiet simple but took some time however the return was very fast and clean without a problem. over all a good experience and will be back with Avis again.

D M

Waiting 30min in line to be given a car across the lot. Got in and settled, started it and it had the Check Engine light on. Walked all the way back and was given a car right by the door.... frustrating to have to carry my luggage all over after waiting so long. You'd think the staff would've caught the light when they cleared it for return.

Carmen Blike

A pleasant professional transaction. I flew into JFK very late. Prompt courteous service at the counter, no heavy sales on insurance. I would give the return crew 6 stars if I could. Twice I forgot things in my vehicle ( I was on the train when I remembered and had to go back) They went back to the lot to retrieve them.

Mohamed Eldah

Staff was very nice but lots of mishaps with cars not being in place or system taking too long. I asked for a compact car but received a truck. I would've preferred a small car but no matter.

Joe Lugo

Love stafff very clean Manager are very helpful I highly recommend to go rent at Avis

Michael Woods

I rent a vehicle from the c9w location (18th & Wabash, which is excellent, by the way) to midway each week. I pick up from c9w before 1400 and drop off at midday before 0500 the following day (usually Sunday -> Monday). I usually put about 25 miles on each vehicle. About 1/3 of the time, midway fails to check in the vehicle; this has led to me recieving repeated phone calls and certified letters from Avis's loss prevention department. If you can, keep away from this location.

shekhapuram Vinod

I had car rental with Avis on 17th Sep, it was the most miserable experience. I had to wait for almost 2.5 hrs in line to just get the car. I have been given car which is not fit for road. I could not get replacement of this car too, that was so bad. I never had such experiences with Hertz, they are the best

Alon Piateka

The most inefficient car rental agency i have ever see

Jo Ann Styles

They accommodated my needs ..the staff was easy to deal with

John Neuser

Rent all my cars here. Small but very courteous. Vehicles always ready

brandon brockington

My last experience was a good one when it came to picking up my vehicle

Crystal Carter

No one ever answers the phone. They have no customer service. Each time you rent and/or return no one is ever at the desk. They have no problem solving skills. They just made all kind of erroroneous billing mishaps. I have been overcharged and double charged. This was not get an experience and I have been renting from them for a long time, but this has been quite an experience. I will not rent from them no more.

Scott Melin

Rented a Ford Mustang for my grandfathers 90th birthday. He can no longer drive and had to sell it 10 years ago. Reserved the car in advanced and called Avis to make sure we could get it. Plan was to give him a ride. Got to the midway rental and they had no mustangs anywhere around, neither did any other rental companies. Had to call in while at the desk to the national office just to get my money returned. Then got into a economy rental. Disappointing to say the least.

Gilbert Sanchez

This particular Avis has older model cars and their economy cars are the worst. I got a Nissan Versa, bare bones, NO BLUETOOTH!!! Spend the extra few bucks if you're flying into Midway, you won't regret it.

Jolene Yarian

Paul is the best. He was very friendly and helped us get our car even when he was off the clock.

신승종

Long waiting time, not pleasant service, bad GPS

Joey McCandless

I've had nothing but great experiences with these guys so far! Customer service is excellent! If they don't have what you're looking for on site they'll do anything they are capable of doing to try and get it for you. Easy, fast, friendly and convenient location as well.

E L

May get updated later, but as of right now they incorrectly billed my rental (was unlimited miles but I was billed for mileage).

Kelly Mcconnell

My parent's made a car reservation online on September 4, 2017 with Avis, but going through Costco travel for their trip to Charlevoix, Michigan. They specifically wanted Sirius XM in the car they rented. They were gone October 15 through the 19th of October, but they picked it up on the 14th of October, They found out that was the same week as the Noblesville Schools were on fall break, so they planned ahead and did the reservation far in advance, so they made sure they got a car with Sirius XM. The day they went to pick up the rental car, they were told by the gentlemen at the desk that they didn't have any cars that had Sirius XM radio on them. My parent's felt like they should have saved them a car with Sirius XM. He didn't even offer to get us another car from another Alvis rental that had Sirius XM. My parent's were very disappointed with the service they received. My mom took the rental car back on the 21st of October and said the young lady at the desk was very unfriendly and very unprofessional. Never greeted her with a hello, when she walked in the door. My parent's have never had this bad experience from this location. If this becomes more of a problem, my parent's will rent from another location.

Yannick v

Did not have car ready, which made me late to an Important appointment, did not have the car i asked for or anything near it, and did not care to give me a decent t replacement or credit. tried calling to resolve but quite inept service at this location.

Mary Moore

Easy in and easy out. Would use Avis again. Great and caring staff

Alexandra Kavoulakis

This location jas friendly and helpful employees. Dont care for their car selections, especially for preferred members.

Entigy5150 .

Rent ANYWHERE but at this Avis location... here is why: The initial vehicle I was given was an old, beat-up model Hyundai Elantra that started to shake uncontrollably at 40 mph. It was so out of alignment that I had to turn around less than a mile from the facility. The replacement vehicle was a newer Hyundai Elantra... with an expired registration sticker. 4 MONTHS EXPIRED. I didn't realize this until a friendly neighborhood police officer pulled me over & brought this to my attention. Enterprise Rent-A-Car has competitive pricing - I will go there during my next BDL visit.

Beth Kalfa

If I could give negative stars that would be the beat option to describe the woman who didnt assist me today. I flew solo from TN for an appointment with my IVF doctor. It was a difficult day because while our IVF worked, I miscarried. It was devastating but one last follow up trip to CT was necessary. We traveled from TN to CT because of a medical study that allowed us our only way to afford IVF treatment, this was our only chance at a baby after trying for 8 years. I had prepaid my reservation which had cleared my bank and thought I was good to go. I'm still not certain why I was being turned away without the rental I paid for but your service rep acted as if she had better things to do. I was pretty much told sorry cant help you, too bad, try a competitor, and no refund. Imagine one of the most difficult days of your life, far from home, and you are stranded. I cried my eyes out outside trying to figure out what to do. I've never used Avis and I will never use you again. It worth it to pay more and not be stranded.

Michael Crumley

After arriving at the airport, I easily located the shuttle (it helps that it's big and red) and I was whisked away to the rental center on the other side of the airfield. Upon arriving, they did not have a suitable vehicle ready that I had previously reserved. The representative upgraded my rental to a brand new Ford Focus with less than 2k miles. From the time I arrived at Avis until I departed was about 15 minutes. I really enjoyed driving the vehicle during the week. Upon return, I found multiple return lanes and was immediately assisted by the representative who quickly checked the vehicle in. The shuttle quickly returned me back to the airport. The entire return took about 5 minutes upon arrival. I'm not a premium member, so I don't know how the experience could have been better.

Scott M

Long wait. There were only four people in line, but it took a half hour. I was just picking up my reserved car. I did get a really nice car that was very clean. There bus shuttle was convenient as well. It's not as personal as other places I've been where they walk you to the car and give you an overview of where things are. Here they just give you a door number and tell you to go find it! I guess it would be an even longer wait if they did that since they are under staffed.

Ward Hagood

Free upgrade from compact to loaded Camaro RS... SWEET!

Shawn Thompson

Great rentals!!

Derbil Mc Dillet

Rented a car from Arkansas to Florida , when the other companies required a credit card and local address. They gave us a great deal, even better than expected n better than the other companies. !!

Andrew Paulson

Terrible customer service. There was a mistake in billing that I recognized at the time of drop off of the vehicle. The gentleman at the desk informed me he would talk to a manager the following day to resolve the issue. That never happened. The direct number to the Windsor Locks office in never answered and continually directs you to their international office. The issue was resolved by a 50% reimbursement of their mistake. I will not be using Avis again.

Tyler Wengerd

Great service! My only complaint is that since this is near the airport, if you're renting without a flight you'll have to either get a ride or park your car in an airport lot.

Evans Dodds

The car I reserved was not available when I arrived.

Tracy Reed

We couldn't of asked for a better experience! The staff was amazing. Helped us choose the perfect vehicle for our vacation. Zero problems. Comfortable SUV and the price was perfect for our budget. Unlimited miles so that was one less worry we had. Definitely use them again. Highly recommend!

David Liva

Great service. They upgraded my compact car to a nice full size pickup.

Chris Cole

Rented a Subaru SUV. Had some trouble at the counter when checking in. They needed the original credit card that was used to reserve. Had to track down which card was used (since I didnt being it with me) over the phone. Besides that it was a simple process out the door. Solid car. The return was fast and simple. The shuttle driver was great and joked around. Knew exactly the airlines' placement at the terminals for dropoff.

Kelli Gray

I have been trying to get in touch with this Avis location for a month to correct an inaccurate upgrade charge. I second the previous reviewer that mentioned that the customer service line defaults to "guilty" for charges and that you have to take up the charges with the individual counter. Therefore, I have made calls twice a week for the last three weeks and as instructed have waited on the line until someone picked up. At 30 minutes each, I have now spent 3 hours waiting for someone to pick up the phone. Billing mistakes happen, but this is not an acceptable level of customer service.

Melissa Devolve

Friendly people, quick service.

Chip Johnson

Left sunglasses and they disappeared.

AbbeyDawn Ruan

Just rented a car with Avis. Picked up and dropped off very fast. Staffs are nice. The car was pretty New, 2017. Very nice car at cheap price. The lady gave us choices to check the car to see if we like it or wanted to switched. They have plenty luxury sport cars. We Will definitely rent in the future for long distance travel.

Paul Melnikel

Great car at a great price. Took a very long time to check in and receive our car. Finally I had to go searching for it and found it parked a short distance away. Employee could have been more explicit with instructions

Lupe Magda

Made reservation to pick up at 6pm. Arrived at 6:20 and the car was not ready, I was told IF I could wait 10 to 15 minutes they would bring one from the lot get it clean and then I could have it. This was a pre paid reservation by the way!

Ross Smith

Easy to return a car

Don Love

Very friendly and fast

brett schneller

Very convenient

Janet Mazza

If I could give 0 starts I would. The most horrific car rental experience of my life, and I am 61 years old! Avis preferred member...went upstairs to pick up my car and there were NO CARS for ANYONE! How can you take car reservations and NOT HAVE ANY CARS AVAILABLE. I was a lucky one and had to wait ONLY 1.5 hours for my car. 1.5 hours...are they insane??? Customers behind me had an even longer wait. One person working the desk...using her walkie talkie to request each rental individually, then WAIT for a response if they had such a car, then WAIT again for the car to arrive. I will NEVER rent from Avis again after this experience....so many choices from other rental var companies who actually have cars to rent.

J Kuster

Love being an Avis Preferred member -- just walk out and get in to the car -- no fussing with lines or people.

Brian Campbell

Absolutely the worst experience and we won't be back again!

Kathy Hogue

Typicall car rental, got us in and out fast.

Our World

It's very affordable and convenient quick service.. love it

Diane Martinez

In today's modern world, it has become a rarity to have a positive experience regardless of the venue. I have been renting from the Avis Noblesville location for over 2 years and I must say the first day I met Allison as the new manager she was impressive. Her friendly, outgoing nature providing options for your travel needs was felt immediately. I have rented for business and personal; mostly business. The vehicles are always SUPER clean, filled with gas to the full line, and return and pick ups are done with great ease. I highly highly recommend this location if your a person who likes a personable, positive, speedy, efficient experience. I will NOT go anywhere else! Diane Martinez

Dan Miller

Usually an ok location but on this particular occasion the checkout person got mad at me that the roof of my car was not cleared of snow (thanks Avis) and some fell off near the shack. Then I get on the highway and the truck has both a speed and music governor with Ford my key - volume was capped at 14, what a joke.

Shannon Fabert

I've been a business traveler for a very long time and have been loyal to Avis. The ease with which the Preferred Service set up works makes the beginning and end of the trip convenient.

Jeevan Bisht

Tony the rep was great. Fast and courteous. Walked out with a car in 5 minutes

Denise Durant6

I reserved a car and was told only thing available is. SUV, got to SUV and tire pressure light on, went back and exchange car. Telephone wait time is awful can't get thru to book reservations.

Robert Buchanan

Excellent service from the O'Hare location!!! Everyone was friendly and actually empathetic to our needs. After Enterprise left us with nothing, even when we made prior reservations, and after this great experience with Avis, we have decided to change companies altogether and go with Avis from now on. ...and they honoured our AARP.

Mohammed S. Nabi

Not very happy with service this time round. Staff were very unhelpful with my request to change the car... Kept saying they're very busy when they didn't have any people in the lines....

Travis Paquette

Ease of picking up and getting from the terminal was fantastic. The vehicle received was outstanding. Double check on time when dropping off early in the am, as the buses do not run as frequent as later in the day. Could be cutting it close with getting to your flight timely.

Chad Millard

Didn't have a reservation and needed to get home quickly after our trip to Germany . The staff was excellent and got us into a rental very quickly. We were home before we knew it.

Tom Utermark

I contacted AVIS customer service to UPGRADE my reservation. The representative did not have the desired call and provided me w/ a number for the AVIS at the airport. I called and BUDGET answered. They told me to redial for AVIS. After multiple tries with NO SUCCESS, i have concluded that AVIS does NOT want to speak w/ me. If you can't do it online, there are apparently no people that are available. I wasted a lot of time for nothing.

Ricardo A

Check your contract carefully they usually add additional services and upgrade car without to increase costs asking you!

chaim oppenheim

I would give a 10 star if possible I Was served by Nicole she gave the best nice customer service I was very very happy thank you so much

Inger Sleet

Very friendly staff, car was nice and clean. Great experience. Will definitely use them again.

William Altheer

We had a reservation for a week for under $400 and were given an upgrade and some other options, ending in a final price of well over $800. I don't feel the Avis employee clearly explained all the details, and since we were in a bit of a hurry we decided to just pay and move on. The car itself (Volvo XC90) most likely had some unbalanced wheels and was shaking.

Sam Salem

This location is handsdown the reason ill be renting from Avis for the rest of my life. Always looking for ways to assist me, as well as make my trips special. Thank you!

Sal Lizarraga

I really like their customer service. Good prices and good clean cars.

Balaji Mankompu Subramanian

Nice Avis near the airport. Not the best rental near the airport.

Sreenivasa Ponnaluru

Great customer service

Janet Ward

AVIS always meets my expectations! They have fast pickup and return and that's what I need for my business travel. AVIS has such a great selection of cars and they are clean and serviced. I have rented from AVIS for 25 years. Being a preferred customer is the way to go!

AnneMarie Daniel

The reviews here seem like good experiences are pretty hit or miss at this location, but mine was a definite hit. I had reserved a sports car from a competitor for a driving event. Having been given the bait-and-switch the last time, I called ahead on the day of pickup but discovered that, again, my plans were foiled. A desperate call to this Avis location was fielded by Tanner, who found me a perfect substitute just an hour before I needed the vehicle. Everything went exactly as promised, from the car being available, quick, friendly service, and a great price that assured I will turn to this company FIRST next time.

Bruce Won

Staff was great to deal with. Quick and easy, mind you I had booked and paid online so didn't have a lot to go over other than sign and go. Best price online when I booked. Car was great, 2018 Nissan Maxima.

Michael Hensley

I am not royalty, but waiting 15+ minutes for a shuttle is wrong at every level.

Natasha Madkins

Great customer service. I recommend that you join their rewards program. All you will have to do is look for your name, get in the car and leave. No lines.

Stanley Uecke

Service, car, quickness, and the app were all perfect. The only reason not 5 stars is that it's a bit ridiculous that you charge 3.95 a day for eToll service and even further that you charge on days eToll isn't even used.

M DIENE

I dropped off a one-way car rental from JFK to BDL (Bradly Airport) where i met with Nellie inside the Avis office. She is very professional and courteous. She answered all my questions and provided help with my concerns. Thank you Nellie!

Cory Foran

Made us wait forever and were 2x the price as the rental dealer next door. We didn't stay...

John Nason

Stood in a long line of 12 people for preferred service. This has happened before, they appear to have an issue with car inventory. This location is not the Avis I know at other locations.

Huey Bennett

Its was HORRIBLE! VERY UNPROFESSIONAL

opinionatorX .

I'm impressed! Despite the No Smoking sign. I kept farting in the car and they didn't charge me anything extra for the lingering smell. They really made feel that farting in a rental car that much is normal. I will rent again from this location.

Amanda Price

Do yourself a favor and don't rent from this location. Brittany the "manager" is a piece of work. On her phone constantly. Lacks any sense of personality or service skills. Our car smelled like pot and wasn't clean. It was filthy. Then we drive 3 miles down the road and the tire light came on and was going flat. She told me we needed to take the car somewhere else. When we asked where she said "that way" and pointed. Hahahaha! Made some calls to "Anthony" and he got us another car. Why even have a satellite location if you don't hire competent people to work them?

Jameel Nicholson

The Hyundai Sonata that was selected for me was ready-to-go before I arrived. The rental contract was written on a single printed card, and I really enjoyed the Avis Preferred membership experience overall. I called Avis Customer Service on my way back to clarify the return time policy and toll device usage, and all of my questions were promptly and courteously answered. The Midway staff were kind enough to remind me to refuel the car before I turned it in, returning the car was as easy as parking the car and walking away. This is only my second time renting from Avis in 8 years, but the overall experience created a repeat customer!

Rachele Krutsinger

Great location and service. Jeff is on his game. Friendly and helpful.

Mike Terry

The office in the internal hub is very nice. Cars are always clean and warm, even in the winter. Much better than the old lots. All of the transportation is now consolidated so you can take any bus to the hub, but there are terminal specific buses on the way back to the airport. Make sure to get gas before getting to the hub as there are no gas stations close by. The new hub is just north of the old rental lots, just follow the signs.

David Medina

Easy rental and return.

Davina Davis

i promise is you go with Avis you would get great service, and if you become a Preferred customer it just gets better, I love it

Annette Baker

Make reservations first! Deal directly with the facility you will be renting from. My plane ran me over my 15 hour window. The 1-800 # was going to double my original rate. Local facility gave me back to nearly my original rate.

Arian Doeser

Avis is great! Check! 10 points! From pick up, free upgrade, clean car, easy drop off to invoicing. All good!

Aaron Boyle

Although customer service was fair to good, one person waiting on customers on an obviously busy weekend was not a good way to start. After confirming the car, it's taken more than half an hour for the staff to drive it down (still waiting). Another gentleman waited for over an hour to receive his car. Seriously? This place seems very hit or miss to me.

Guy Leblanc

Check-in took less than two minutes, the car was clean and in good condition, return was just as easy. Nothing to offer to improve the experience!

John ORSATO

Hoping it was a bad day. Startlingly impolite service.

Michael

Would avoid this location if at all possible. If you must rent with Avis at ORD then make sure they don't add any extra options you do not want. If they tell you the gas service option will be refunded after you return the car full, that is not right. You will have to send them a gas/credit card receipt to have it refunded. They also like to add loss damage insurance and hope you don't notice even after you ask for no extras. Goes with out saying but double checking everything at this location and make sure they remove any extras you don't wont before you take the car. They say one thing then do another. Avis Customer Service is almost no help when you contact them.

Sandy Rolstein

Did you do one-way car rental Chicago to New York, you’re my oldest daughter was going to graduate school. The staff processed her 10 minutes. And, knowing she was traveling by Herself, The manager wanted to show his support for continuing her education and being courageous to travel halfway across the country alone by upgrading to a car with more comfort features and Technology I would be able to track her location. And, all of this at a great price point. It’s as good as it gets.

Chris F

Terrible experience pretty much every time I come here. ALWAYS a car shortage which results in scrambling, flustered employees and LONG, LONG lines, even for Avis Preferred members. This location is a downright operational failure. I chatted with several business men and women in line and it was pretty clear that this is the norm. Don’t expect a good or fast experience here.

john bosley

So far so good. The folks at the counter performed some majic and found me a car!

Laurie Johnstone

It was supposed to be Budget. The car was dirty with someone else's tissues and water bottles, I arrived to pick up my car after registering for a car and someone else was getting into my car. I had to wait for 20 minutes in the parking lot for them to find another car for me. When I went to return the car they had a car backed up in the return area with white grease painted on the back window blocking access to budget that stated sloppily "return all cars to Avis". Just a poor representation and unprofessional. Sorry, but you asked.

bng j

Tutu was spectacular. So professional and courteous.

Jan Phelps

I just rented a Chevy Express 12 passenger van and could not have been happier with my experience! I received a tremendous AARP discount which really helps when retired and living on SS. The van was practically new and very comfortable. Pickup from Sonja was easy and return with Scott was unbelievably fast. Will use them again! Great place!

Anna Arvanetaki

Shuttle does not arrive often in the evening at airport. A little confusing with National and Avis together but the rep will assist no matter who we booked with. Got a great upgrade for just s few extra dollars.

Bob Reed

Staff was not engaged until I mentioned their lack of enthusiasm

James Box

We always have a great experience with the staff at this location. We usually get cars with some nice optional extras

Chrystle Saxton

Shuttled to and from airport not impressed with that but pick up and drop off staff was very nice, only complaint was the person who was to drop off car drove it up.. parked it and walked off no walk around no fuel check no "here is your car" nothing.

Ja Jack

Fast friendly service. Freezing cold in Chicago and having Avis preferred got me in my car immediately

Ghayoor Chaudhry

I rented my car from here via Costco. The car was ready and took me less than 5 mins and I was on my way to parking lot. Its little more expensive since you are renting it from the stip instead of picking up from airport of even taking a uber ride towards outside rental but its convenient and you have to pay for convenience which I dont mind as long as service is quick and good

Chaim Raitport

Although i am preferred member they did not have a car waiting. Otherwise great car and simple return.

Derrick Gillison

The best

alaaddin pektas

ı forget my sunglases ın rental car ı went back there 3 4 hours later ıt wasnt there obvıously thıef workıng there ı wıll never rent a car from avıs agaın

ChiStepperV Musicman

Hands down my best rental experience, so far. Received rental confirmation as soon as I landed. Arrived at facility around 8 and was out by 8:05 AM on a Friday. Only preferred member on the shuttle and upgraded at no additional charge. Lady at service desk was extra cool when explaining the system outage upon return. Thanks Avis O'Hare!!

Jane Di

Waited for 2 hours to get a car. Extremely inefficient!

Marylea Lueth

Great service -super helpful and friendly. Not robots - very nice people!

Eric Dizon

I rented a 15 passenger van. The rental car office at midway airport is in a building with no parking. I guess it’s ok if you are traveling and maybe there’s a shuttle bus but if you’re a local you have to park your car on the street nearby. I reserved the vehicle for 6am and I didn’t get it until 8:30 am.

Michelle Wiggins

Good fast service but cars could be much cleaner

G&G Ballaholics

Very knowledgeable but a bit high at the airport location.

Waylon Chance

Told me one rate, booked a car, got out there and then they raised the rates on the car

Allen Oliver

The car was great. The service was fast and friendly. The experience was outstanding. Lost an item in the car. Not only were they able to find it (even though the car was not there), and ship it back to me! Above and beyond my expectations.

Feline E

The staff was very helpful and friendly. it was very easy to return the car. I will definitely use this company again.

Shalom l

Worst customer service in the world.

A1

Staff was nice however the car I received had missing holding around the window and it smelled off cigarette smoke I was not at all pleased. I turned that car in at a different Avis for a must better vehicle.

Katie Lijewski

I wouldn't even give them 1 star If I didn't have too. I rented a car though a company discount and once I arrived I was told what my car was and she ttied the insurance and thE GPS which I declined. Once the amount shown was about 60 dollars more than my email she said no worries it is just an esitmante. Once I got back to my hotel I looked more into it and seen I was charge 15.99 a day for an upgrade, which was never discussed however it states I agreed. I immediately called and emailed the manager with no response and the went directly to the website. I have been told there is nothing that can be done. I feel like I was lied to, taken advantage of and quite frankly pissed off. I find this practice is very unethical.

Helge Ronhovde

Great pick up and drop off from the shuttle bus and the preferred status works great.

David Axline

Good service. Didn't have the car I wanted but good service.

monica drawdy

Great service as always!

Karen Wallace

We rented a car on a Sunday while our car was being repaired. The 30 percent app didn't work. So finally the guy I the store gave us a decent discount for the time spent in the store and with customer service. He also explained if we needed the car for an extra day it would be an additional $10. So we asked if we rented it for 2 days and brought it back early would he refund our money and he said yes. Well my husband took it back today and was charged for 2 days only having it one. Allison was extremely rude and would not refund our money. So I called and Allison was extremely rude to me and would not refund the money. She would not listen to reason and hung up. I will never do business with that franchise again. Very rude and over charged.

Ravindra Kempaiah

I have had nothing but positive experience at the AVIS O'hare. If you are a preferred member, the pick up and drop off is fast. Most of time you are able to pick a car of your choice and the cars are always clean. The staff are courteous but a times they are overloaded with work. If you go at odd times such as midnights or very early morning, then you may encounter an employee who is not very familiar with the system. Avis app can be handy and their online reservation makes things simple. Recommended.

Rob Sills

Extremely easy to get into the vehicle and get on the road while others on our flight were waiting in lines at other rental counters. I will do business with Avis at the Midway airport again without hesitation.

Gregg Steinhauser

I'm preferred Presidential. Arrive at ORD. Told my car isn't available. Go to Preferred center. 20 people in line. They ARE OUT OF CARS! Having cars is what they do! Very Very Very Sad!

Nate Pascal

They charged me a late fee although I returned the car on time. They also charged me for gas although I returned the car full. I had to call several times and had to speak to multiple different people and they even made me send an email to confirm I paid for gas. They finally refunded me, but never the full amount. I will never use them again. They will use any excuse to charge you and make you jump through hoops to correct it.

sherif abaid

Worst car rental in USA & very bad customer service highly not recommend it . Plus They fool their customers

Ross Alves

Gentleman failed to know that if you pick it up earlier than original scheduled time BUT drop it off earlier as well, that the agreed to rates shouldn't change...had a bit of a hard time. . because of this I'm not very happy with Avis today...although still my first choice but customer service today WAS POOR.

Paul Doyle

Avis is my go-to when renting cars. I get in, I get my car and I am on my way. The cars are clean and well maintained. I've never had a complaint.

david zaldivar

Nice facility, clean vehicles. Offsite of JFK, had to take the train to get there.

Robert Volpi

Called this location at 9 pm on a Saturday night, the phone rang over 20 times and nobody picked up. I drove over there dropped off my car and the agent assured me that there would be a shuttle coming shortly. After waiting outside for a half hour I complained to the agent (who saw me sitting there) and he finally called the shuttle driver.

Swetank Sisodia

The cars are old and run down. They usually have stench.

Odean Fosdick

Very nice staff great facility easy check out and check in. Will use Avis again.

Mike D

Great Avis site, easy to pick up the car and easy to drop off. If you're not an Avis Preferred member it's easy to sign up and is worth it, makes pickup even easier.

DeBorah Palmer

Great place to rent cars

Philip Hill

In town for mom's 80th birthday and fun with the family. Avis Preferred is the way to go. The car worked out well and it was ready and waiting when I arrived. The facility at MDW is cramped, but adequate.

Eric Sherman

I don't recommend any rental companies. I shop for the lowest prices.

Tammy Cunningham

Scott is always willing to provide the best customer service. He is the only rental office I will work with. He’s very professional, fair and works hard to show his loyal repeat customers his loyalty to them. The office is always clean and looks professional.

Whitley King

I have always loved using Avis. It is and always will be my go to rental company. To this day, I have been very happy. At the MDW preferred area, I was greeted with kindness and smiles. A gentleman helped me with my bag and made sure that everything was good before I took off. I will 100% be renting with them again. I recommend that you try them.

jon rivas

(Translated by Google) Very good service (Original) Muy buen servicio

David Walton

Very helpful in dropping of the car

Donna Ackels

We got a messed up car, dents, filthy, smelly, had engine trouble and got no money back from company. Waited a long long time, girl behind counter wanted to chat on her phone instead of even acknowledging us, and yes she was just chatting.

MARK CHILDERS

Great Service - Speedy and Professional

Arash Golchubian

This is the worst experience I’ve ever had with a car rental company. They were moving to this new location and they gave me an address to return the car to. The address, the same one that is here is completely useless. It takes you to the middle of nowhere. They have no signs to know where to go. I’m late for my flight now and these people didn’t even have the courtesy to say they are sorry.

Johnny Tineo

If you need a car don't hesitate to contact AVIS you won't be disappointed with the service I'll recommend them 1,000 %

Rob Atter

Fast efficient, easy to deal with. No paper work, no hassle, friendly staff.

Doug Shefsky

Highs and lows! Car windshield full of bugs when I picked up. Preferred status gave me choice for easy exchange aisle but offerings were all smaller options. Long line to talk to someone for exchange, so forget it. Otherwise, pickup was easy and employees were friendly. Loved the fact that I only had a single key with no big tag or other key looped to it. Nice to put in my pocket! Drop off signs/cones were a little confusing. Employee didn’t seem to care much about the windshield issue - looked and noted it was a mess and sent me on my way with my receipt. Decent value for the money.

Sandra Jones

I cannot say enough good things about Mary at the CVG Avis counter. I showed up at 5am on a Monday with no reservation and desperately needing to get home to Charlotte. Mary was kind and compassionate, and went out of her way to get a car rented to me. Without her help, I would not have gotten back home to my family that day. Thank you Mary!

Manuel Cáceres

I returned the car 47 minutes late and what supposed to be a $ 30 bill for one day of rental turned into a $ 82+ just for passing 47 minutes on my return time. They are basically charging me for another day of rental but they kept the car and I can't even use it for one more day no more because I checked it in already and they won't let me take it for one more day even though they charged me already for an extra day of rental. This is "legally" stealing. Never again!!!

Dat Nguyen

Employees are aloof and rude. They make mistakes which causes serious delays. The car I got was filthy.

Scott Tritten

It's a car rental place in an airport. There's nothing to recommend for or against this one in particular.

Rodney Nesbit

Very efficient. The staff at JFK airport works hard and chopped through an impatient crowd. Their patient demeanor surprised me for NYC.

Eric LaFay

Normally good

Bogdan Nechepurenko

Rented through hotwire, got slapped with a bunch of hidden fees.

wayne Chapman

Good price, great guys very polite.

Grace Ephraim

Great service n fair price!!

L Nelson

They were late opening but discounted my rental without being asked to, because of my wait. Very nice, happy with the car.

Ayaz Baghirov

Nice personal. Nice cars. Good price

Dennis Williams Jr.

Customer service was great

Breezie Lynn

Great location! Justin and the Owner's father are two of the nicest people. They are at the one on Westheimer in Westchase area in Houston.

Stuart Saward

I rented a car from the most rude owner of Avis. completely unaccommodating and wouldn't even drop me back off at station. I am a presidents club member. I asked him if it meant anything. He said no. Nothing. Has no clue of customer service and Avis should strip him of his agency. I am so mad. Never again.

Krista Spainhour

Very friendly staff and very helpful.

Md Ahmed

I have rented from or returned to that location more than 15 times on 2018. I never had any problem with anything. The staff were fast and courteous during the service. They have good selection of cars despite being in such a cramped area. I have always found the cars clean in and out. And being open 24/7 also helps (thats the main reason I went to that location in the first place). I would highly recommend this Avis location without any hesitation.

Dayo Layinka

Worst experience renting a car! Took the reservation but did not hold the car! We read the other reviews and thought everyone was exaggerating, but these guys a terrible. I would recommend you hire from literally ANYONE else!

Michael Kelley

I didn't have to wait in line, and was able to go directly to my car. I got a GMC SUV which was fantastic. It had good power, and was very comfortable

Kelly Gorz

This Avis location turned me into a loyal Avis customer! I have rented from them multiple times this year and have always been met with fast and kind service. The cars are always very clean and always ready for me the minute I walk in. I live in town, but it is always worth the drive out to the airport. And if you have a Costco membership, you can't beat the price at any other rental company.

Nicole Maas

If I could I would give it zero stars. Rental cars are not clean and very dirty before pick up. Blood all over back seat of first luxury suv assigned and dog poop fecal stains in other car. And dog poop behind drivers back seat gross. We don’t own a dog so we inspected car before accepting and let Avis customer service know how gross the experience of cars and had them claim responsibility if there was an issue.

Charles Quay

Requested to rent a compact car, but when we arrived there were none available. They gave me a dirty SUV with an expired inspection sticker. I was pulled over twice by state troopers for the expired sticker (thankfully I only received a warning given it was not my fault) and made me meaningfully late to a family event which was the whole purpose of renting the car. When we returned the car, the staff was unwilling to help and said that I would need to call back to speak with a manager (they seemingly do not answer their phone during normal business hours, but perhaps will contact me after this review...). Overall bad experience, would not recommend.

Mahendar Methuku

On reaching to return the car, I mentioned i forgot to fill the fuel tank. Requested that I will come back after filling it outside and settle the account. Never accepted my request and charged $161.51 for that. So merciless.

claudio crestale

Worst Customer Service experience ever. Received an automatic email on Sunday 8 am stating my car is ready for pick-up for my reservation on Monday morning at 8 am and yet the car is not available at the drop-off location (that was confirmed). Called the direct phone number that does NOT put you in touch with anybody at the location and only get to a useless Customer Care Center that only offers to modify your reservation and change the pick up location. There is a reason people uses a specific pick location for their rental cars, possibly customers have also a life?!? I know it is a very difficult concept for Vendors to believe they are NOT the last option in the works for their customers. Absolutely disappointing experience with AVIS Customer NON-CARE Call Center.

Darron Berquist

I'm here nearly weekly; sometimes multiple times per week. Consistently good service for Preferred customers.

chris fisher

I waited over an hour for my car. And was told they would drop the gas fee and no one remembered that when u droped the car off

scott P

Classic bait and switch. I reserved a compact car but when I went to pick it up they told there's no compacts were available. I was forced to rent a premium as I needed a car and that's all that was available. The premium rental charge was an extra $100. This isn't an honest establishment. Avoid!

Emily King

Corporate does not communicate well with their branches, scheduled to pick up a car here and nobody was here and it was closed! Wasted afternoon!

mike clark

I like the convenience

Rasheedah Hami

Hassle free

Larry Holcomb

No one working in the Preferred Booth.

todd phillip

Highly recomended, in particular Josh did an excellent job, got me a great deal on an upgraded car so I didnt have to take a road trip in a Volkswagen Beetle (I'm 6-2), and also took care of everything when I brought the car back early. Overall, I was very pleased with my experience at this location.

Issa AL HARTHI

I have rented a car last weekend 28-29 September 2019 and got miner issue with the car after driving 1 hr out side NYC which is not causing any mechanical failure. Reported the issue to them and continue the road trip. When I came back and returned the car. The manager was really professional and I have explained to him what happened. Then, he refunded money to me due to the inconvenience that I got. I would to thank avis and him for the good treatment.

Cathy Moore

Horrible Customer service! I will never rent from Avis again. They sent me away with the remote starter and it was a nightmare to resolve. My end result... I had to pay for a Uber and drive to the airport, pick up the key fob and Uber back to my car. Out of pocket $66!

党一波

I have been added an Insurance which I was not meant to buy. The front counter didn’t asked or explained to me at all. This resulted a $183 extra charges. Terrible experience

E'Andre Radford

Columbus Airport Avis is efficient and quick....in and out. I always have a great experience with the staff and the cars that I choose.

Alan Meaney

Live on this street and Avis a very inconsiderate neighbor. From 6am on a Monday morning their staff start setting off the alarms of the cars that have been left on the street to find which key matches which car. Imagine someone so inconsiderate that sets off 30+ car alarms for 40 mins on a street with residents and school going children. Staff just too lazy to find the cars and would rather wake the whole neighborhood. Called to raise the issue and the staff initially denied there were any alarms and then were dismissive of the issue. Building has complained to them before but behavior continues. I have no idea what their car rental service is like but if this is how they treat their neighbors I wouldn't place much hope in their customer service.

Karen Estepp

I rented the car just fine. When I picked up the car the guy who checked me out charged $100.00 to my credit card....no explanation until I saw the charge go through. I called the bank and asked for an inquiry. It was removed. The car itself was Great! Then when I left the motel there wasn't a gas station in sight in an unfamiliar town so I had to go turn the car in. Because I had not filled that tank, I was Charged over $175.00 for gasoline. That is outrageous when you have someone stranded like that with no gas station available. I would never use Avis again nor will I recommend them to anyone and will use my word of mouth to make others aware of their sneaky practices. BEWARE!!!

Mikkel Kring

We had an absolutely perfect experience at this Avis location! We got there and everything went hassle free. Jason, who managed our booking, was not only a great help he also made the beginning of our vacation an instant success and gave us the best experience. Would recommend this location to anyone!

Paul Westley

After all the scary reviews I've read of Manhattan car rentals I was expecting a dark, greasy basement with staff who were about to gouge me for every last cent. Instead, we found a modern, clean office with super friendly, helpful staff, the correct car, clean and ready to go, and simple return. And open 24 hours! Not too cheap but, this is the place to go for a Manhattan rental.

Stacey Brush

What a joke. This place operates on scamming customers. Do NOT rent from here. Save yourself a big hassle. The manager is absolutely awful; completely unprofessional, rude, & unhelpful. LaToya should most definitely not be a Management position. If I could rate this correctly, this business deserves -5 stars.

Jerrell Gilkeson

This Avis location has very professional customer service representatives. They are very helpful. They attempt to find ways to make the rental as cost effective as possible. They are very knowledgeable. Recently, as a Preferred customer, I arrived at the counter finding a line of individuals waiting while one customer was seeking satisfaction for a problem. The customer service representative simply recognized me, handed me the keys, and as a preferred customer, I was out the door. Thank you...

Zee K

If you are a Muslim woman traveling alone, I would be extremely wary of the Muslim staff at this Avis location. Upon returning her car tonight, my wife was derided and shamed by the employee checking in the car. He asked if she’s Muslim, and then proceeded to lecture her because she was not wearing a hijab. He repeatedly told her “if I saw you, I would not think you are Muslim” while checking in the car. He told her she needs to cover her hair multiple times. He wagged his finger at her hair saying “this is not beautiful”. A bit later, another Muslim employee (this time female) got involved and told the man that women from my wife’s country/nationality (different from his) do not always wear the hijab. Absolutely blew my mind hearing this. In Ohio? In America? In 2018? What in the world? I literally CANNOT make this up. Both my wife and I have been born and raised in this country (not in this state thankfully) and have NEVER experienced anything like this. Maybe in some backwards middle eastern country, but not here. There is clearly a population in the area that thinks this is acceptable. Maybe where they came from, it is. I am extremely thankful and feel blessed to have been raised America. Despite our issues, this is real evidence that it’s much worse elsewhere. This incident will definitely be reported to the location manager as well as Avis corporate. Fortunately, my wife got some of this on video as she was recording a walk around video of the car. Regardless if anything is done about it, the public needs to know and be wary when running into these types of people in Columbus.

Ahmed Eltamamy

Absolutely recommended! I've had a great experience here!! I was chatting with Camille as she finished the paperwork for the car (Ford Escape) that I've booked. She just STOPPED everything when she knew I was picking up friends and driving to a wedding and gave me a discounted upgrade. A brand new Ford Edge with GPS. We enjoyed our ride very much and we are very thankful for the upgrade. Very friendly and professional

George Glenn

Very friendly staff. Very professional!!

Emmanuil Politopoulos

Fast service, thanks.

timothy young

I have a business account with avis and i can say that this location goes well above and beyond to make sure i had the vehicles i had reserved.. Mary Patterson / Josh Gray i just want to say Thank Y’all... The vehicles was clean and they was park in spaces with my name on each vehicle... I surely wish Avis can be just the same when i visit these other locations.... Once again Thank Y’all.... I will continue my business with AVIS...

mala jala

Normally fine. But there is only 1 staff every morning. First time i got there, it was fast to receive a car because no other customers, but the second time i waited almost 30 mins to get a car due to some other customers and only one clerk. The most important merit of here is 24/7 open. But expensive of course comparing to Enterprise rent a car, which located in the same area.

James Cowan

continually have to use this location because they are close by. Never seen worse employees all around in my lifetime. Once gave me a car with less than a quarter tank. Just got hung up by an associate there while I was in the middle of a question

Bri Sutherland

Awful customer service

John Lin

Fast, efficient, hasselfree

kaurik raj

BAD - no cars available. Had to drive to Hanscom field.

Abdulrahman Alhazmi

Very nice people, so friendly and helpful

MyGoodKnife. com knife store

Nice location, friendly stuff, nice and clean car. Can i wish more ?

Thomas Keough

Always the best and I rent weekly!

Heather Jindra

This place needs a complete overhaul regarding employee training. For a customer-centric company, I am blown away by the lack of courtesy and respect demonstrated by the employees. Furthermore, none of the employees speak English, which makes business dealings extremely challenging. Then, there is the challenge of business knowledge. It appears as though no one knows how to perform their daily job duties and when I called and emailed the "manager" he was not helpful at all. Don't give this place your time or your business.

Gerhardus L Eckard

Car was ready, clean and good to go. Friendly gate attended.

robert b

Personally, I expect more of a premium product/ service from a premier rental company

Damin Scott

The agent at the desk greeted us with a smile and was very accommodating with our needs. We needed a larger vehicle than what we reserved and Avis had a good selection of the larger suv's that we needed. The price was very good, too. The only complaint that I have is the angle of the car return entrance. If you're not careful you could scrape and dent the side of the larger vehicles being returned to the lot.

Elona Pickett

The owner and her husband were nice. I needed the rental for linger than I said, they extra need it with no problem. They are always courteous and kind. I've been renting there for a little over 3 years now. And since they have taken over the quality of customer service has jumped to 100%. I really like them, I like the service, I like the honesty and they will work with you to try to fit you in a car that best suits your needs

Michele S

The location was under-staffed and the promised vehicles were not ready.

Joel Morales

Love it

hari kailash

***Guys please look into your credit card and check it then and there after renting a car from here****** Worst place. Don't rent a car here. I had the worst experience ever. I returned it before 2 hours and I filled up the fuel tank to full at a gas station right next to the facility. Then after 2 days my credit card was charged $100 extra. I called them, they transferred me to someone who answered the call after 6 minutes of wait. I asked to look at my return time and they said ya you returned before 2 hours, they did not even apologize for their mistake. Then I said I have the bill of fuelling the car. I filled the tank how can you guys cheat the customers like this. The employee then transferred me to another agent who asked me about the incident right from the beginning. I was so much frustrated and at last he said he will refund it. And no apologies even then. Avis. You guys are cheaters.

Sam Vega

100% satisfaction every time all the time !! A+ rating !! Helpful staff !!always have answers to help with your car rental needs ! If you have to rent a car look no farther!! This is the the only place I do business with !! Highly recommended

Debbie DeVeglio

After I prepaid for my reservation when I went to pick up the car and when they saw I was using a debit card they ran a credit check which I failed and they refused to give me the car. I was stranded at the airport at 6am in the morning. They told me to try another rental company but because I was renting right away the rates were very high. This was Budget Rental. Day 2 and still waiting for the refund. Horrible customer service and policy.

Jim Ripberger

I just rented a Buick Enclave for a trip down south and could not have been more pleased. The car was immaculate and the staff is always courteous. I enjoy being able to walk right in, get my car, and be on my way. Also never a wait when dropping the car off. I'll definitely be back again!

Conrad Carmichael

Not bad

Daniel Redmon

Great traveling experience from Avis. Short wait upon arrival and direct drop off to my car. Car was clean and nice. Car classes still somewhat confusing, however the car was clean inside and out and well maintained. They were even thoughtful enough to include a snow brush in the event of winter weather. I can say that I will gladly rent from Avis in Cincinnati next time i travel there. Great job.

Kevin Casey

Terrible customer service

Rebecca McConnell

I always rent from this location. Customer service is excellent (the staff is friendly, courteous and helpful) and the availability of vehicles is great because at times I have to rent a car for business at the last moment and have never been left without a vehicle.

Ilhan Eser

Had to wait almost an hour at midnight until

Wedson Jean-Francois

Worst car rental experience ever. Waited 45 minutes after signing the contract to get a car. Most car rentals nowadays have you picked up your own car

Natiya Apt

They are the worst We have came till now.. It took so long for them to scan our return.. the ladies were so rude when we asked to take or return they are having fun here and there and not doing their job. When we went to customer service there they pretend to call manager which never came. Be aware the Avis will not tell u if there car gas reader is not working for that u will waste money and time.. we had very bad experience with there service... customer service at ohare Avis is worst

Steve Villani

After dealing with the other Major Rental Company at BDL, It was a easy effort rental. Not the beat down at the other place. The Avis rep was friendly. Offered local knowledge for restaurants, etc. But what stood out for me was she searched her inventory a picked out a very nice, Clean car. The customers were impressed. Dodge Charger was almost new. Easy dropoff. Now the extra time I have at the airport, I can use to catch up with friends, emails, etc. Thank Avis BDL. 5 Stars.....

David Stephan

Service has gone downhill since Sashi left.

Michael Hopper

Easy in, easy out. Car seats could have been cleaner but overall a decent ride

Ron

Very efficient.

Brian Anderson

Staff was friendly and helpful with any questions. Wasn't a big fan of the car type to be honest, but it got me from point A to point B. I'm used to using National where I just went to the lot, picked out a car that was there and went on my way, and I like that better than the "here's your car" method at Avis. Also wish I would have been e-mailed the location of my car prior to showing up, would have saved me a little time and I was unfortunately in a hurry then. The location also might have been understaffed for drop off, as the employee that handled it looked like she was alone trying to deal with the desk and the returns.

Michael Richie

Nice car; expensive for what you get.

Nikki Ann Graddy

This location is next to the airport and offers shuttle service. I have never had a bad experience here. The customer service is good, and my rented vehicles have been clean and up-to-date.

Michael Scott

I rent from this location all the time and the 1 star review people are the economy folks that want an SUV. This location is professionally managed by Brad who absolutely rocks. His staff in the yard, professional, friendly and courteous. Sam makes me laugh more than any other location. Don't blame the staff for corporates ineptness of sticking budget and Payless and multiple operations on local staff. Honestly, this is the best rental company and location out of any of the other 142 Avis locations I have used across the United States. Keep up the great work brad and Sam, I am loyal to your location

John Kincaid

So far so good, nice car, nice employee. Only one location is at the airport across town with all the businesses in Branson except Enterprise and they were sold out don't make sense with all the RVs coming into town.

Urszula Wrobel

Good quick professional service,

Manor Haas

Poor service overall. Shuttle bus and rental center closed before scheduled so i missed my pick up. No one seemed to care. No one answered phone onsite so I wasn't able to communicate my schedule in advance. Time to look for another rental company.

Jeff Myers

The process at Midway airport was so simple and quick. I travel frequently with my work and try to rent from Avis as often as possible and again, they did not disappoint. The car was very nice and extremely clean. I checedk in online and they sent me an email with my car slot number and I just got in and went. Everyone was very helpful and friendly. Definitely recommend Avis to everyone that rents a car!!

Dennis McNerney

Nice cars at an affordable price.

Alena .

Very nice and patient with us first timers

Susan C.

They were polite and went out of their way to help me with a car rental after my auto accident.. The manager, Scott, is great. Thank you so much!!

Carolyn Wilson

As a Preferred Customer, and my first time using this program, I was pleased with the check-in and check-out process. Everything was very quick and pleasing! Great experience!

Scott Alexander

There are too many choices at Wichita Airport then you don't have to deal with the shenanigans that this Avis office plays. They charged me an extra $19 for gas even though I filled the gas tank up at the closest gas station to Wichita Airport which is at Ridge and Maple. I will never rent from this car company again. Sorry budget you're going to lose also.

Marisa Moen

Horrible customer service. Took us 30min to rent a car with a previous reservation and no line!

tina shelton

Ohare has one of the highest cancellation/late flights rates of all airports. Husband missed connecting flight from Chicago to ft Wayne. 10:30pm. United offers him a flight 24 hours later! He could drive home in 3 1/2. He takes shuttle to Avis because we have an Avis in Ft Wayne. NOPE. THEY REFUSE TO LET HIM RENT A CAR AND RETURN IN FT WAYNE. What is the point of being at an airport that constantly cancels/delays flights and not be able to get a rental car. You have people in crisis mode and they can’t rent a car to get home. You’re not serving a huge need at the airport. They told my husband he would have to rent at Avis off site to get a car he could return in ft Wayne. It closed at 11 pm so it was too late. Thanks for nothing Avis. Horrible policy.

Oliver Scarlett

The rates didn’t match the car I received. The car was very expensive for 3 day’s 477.00 . The car was also dirty upon pick up. I’m a perfered customer but I realize that doesn’t mean very much.

Ne T

Horrible rental experience. I will never rent from Avis again. I had an emergency come up and needed to extend my rental and return to a different location. I called the local midway office 12 times. Each time I called the phone hung up. I spoke to customer service three times but they could not help me because my contract was incomplete. Customer service transferred me to the corporate office and again... no help was available because my contract was incomplete. Arrive at the DTW location... and guess what!!! Even they had a hard time processing the return of this vehicle. The vehicle was re-rented and leaving the facility while I was still waiting for a contract!!! Not good Avis not good!!!

Jack Hook

I’ve used AVIS for years and they are my go-to rental agency. I rarely write reviews, but wanted to express my thanks and give them some much deserved praise. Cars are always clean, staff is friendly and helpful. Thanks CVG AVIS Team!

Rick Munn

Rented a vehicle from this location for the first time. It is a very nice location and easy to find. Service was quick and it took longer to get to the location than to pick up the vehicle. The return was easy and quick. I would highly recommend this location and staff.

Robert Quintero

Quick easy, clean location; and as a preferred customer, I even got a nice update. Way to go Avis!

Cal Tingey

Clean cars and fast turn around at the counter.

Akhil Mittal

Nice staff

Staci Kamradt

I would give a zero if I could. Our customer service at the Mirage Avis desk was horrible. The man working was extremely rude and argued with every question we asked. He was so terrible, we ended up walking to the Aria Hotel and Casino and renting from there. It was very obvious he did not want to be there and had no skills working with customers.

Angel Leal

WoW, This was my first time renting a vehicle from this Avis. The service was quick and great service. The return was just as easy if not quicker. I would highly recommend this location and staff. AWESOME!

Kenneth Sexton

If you get caught in a speed trap, they not only rat you out by giving your information to the police, they have the temerity to charge you $50 for doing so!

Angel Kotrba

I went with a bundle discount with my airfare and rental car. Worst decision ever! Never enough people working. Been waiting over an hour and still not even close to getting a car. This place needs new management!

Roberto Leal

Do not. give them information on credit cards. even they are not able to lease , rent you a car, will charge for it. insane, not sure how is that even possible they will get all your info and then if you are foreign customer. with out a US driver license , will deny you from getting the car and the surprise will be later on your bank statement , Avoid them !!

Jonathan Prusky

A little expensive, over $100 for 2 days but other than that just fine

Mido Mady

Vehicles are new, clean and in good shape. Less number of staff allowing for long stand waiting time. Called for lost items forgotten in the vehicle after I dropped the car, and the call was answered after too many tries, then the customer service hanged up the phone before I finish the subject of the call. The staff at the dropping area seems frustrated and bored that he started knocking on the trunk to make me move more forward. I don’t think that would be a civilized way to direct anyone

kristin celiceo

I dropped my car off at this location with 7/8 full tank of gas, and was charged $144.85 for refueling services. I prepaid my rental online and expected the $100 pending deposit charge to me cleared, but instead was increased. Shady people work at this location, and now I have to prove that I refilled the tank before leaving the car (good thing I have my receipt) but I shouldn't have to prove my honesty over the dishonesty of the disrespectful employees.

Bill Thiebeau

Great friendly staff.

Abhishek Biwal

Sometimes its very difficult to find a parking space and then find the stairs case. Other wise its good

Kendall Hayes

Always friend and accomodating. Great customer service

Christopher Scott

Reserved an intermediate car, they didn’t have an intermediate car when I arrived. Only tried to upgrade me at an additional cost. Cancelled reservation and thankfully one of the other rental companies was able to actually take care of me.

Pam Manker

Rental process was easy over the phone; had some problems with the web site so called. Confirmation sent by email. Pick-up was very quick; my information was already in the computer since I'm a Preferred Customer. The agent was very helpful. The car was exactly what we had asked for and the price was very good compared to other car rental companies; we had several discounts that applied. Returning the car was simple and quick. The car performed well and had adequate space for our passengers.

Eric Walzer

Returned car at 11am and there was no one to accept car and print receipt. I went inside and asked rep if there was anyone outside to process return. He just replied “no”. I then asked “well, what do I do? I have to cath a flight.”. He said “write your mileage down on agreement and leave in car”. I told him I don’t have a pen and I have to hurry to catch my flight. At this point I was completely ignored as he engaged with another customer. So... I return to the car, leave my agreement on the seat and hop on the shuttle. I notice the next morning that I have no receipt in my email. I call Avis customer service and they tell me the rental is still open. Are you kidding? After 45 minutes of repeating myself to a surly customer service rep he assures me the problem is rectified. Still have not received email confirmation. I have been Preferred Customer for years. What a joke. No one at this location seemed to give a damn.

Rick Tang

Perhaps it was our late flight schedule, there was some issue with their computer system where not able to get the car reservation pulled up and locate the right vehicle for a while... But, the new facility, centralized rental building/garage was impressive and clean.

Aswin Chalupadi

easy, saves time, value for money, friendly customer service.

Tom Costello

We always used Avis in the past. They did not disappoint this time either. From Kevin the Sales agent to Robert the customer service agent at the airport, both were able to accommodate our needs. Great job!

Ken Park

Easy pick up and drop off.

zigsawyisapal .

Courtesy, fast service, nice new car.

Autumn Raine

This is the absolute worst Avis rental place that there is. It makes me not ever want to rent from Avis. The wait is ALWAYS extremely long. The air does not work. I am a prefered customer and my name is never on the board or the board isn't working. And I won't even go into the time I had an accident and waited at the desk for almost an hour while the lady and manager went back and forth because neither one of them wanted to cash me out because of the accident. I was tired, in pain, and nobody gave a damn.

Darrin Watson

Workers did not care on that day, understaffed.

Jonny Davis

My grandma rented a ford explore the car was fine just needed some air in front two tires I ask a worker if he can help he came over right away and placed our heavy bags in the trunk and took us to get air wonderful guy!!! Thanks Manny...

Ben Jones

I could not have asked for a better company to help take care of my son on his first time renting a car. Sam and Jim are to be commended. My son has to travel from Denver to Wichita to complete his military drill weekend. Sam and Jim took it upon themselves to make sure that a member of the Kansas Air National Guard was their first priority. When I returned from Afghanistan, people would tell me, "Thank you for your service." For these two men I say, "Thank you for supporting our military members. You are the reason we serve."

Linda Sept

For as busy as the was still friendly

kari winslow

We had a strange expierence at this Avis. We came in with a rush of people, and were about 3rd in line with maybe 6 or 7 other people behind us. We were checked and our vehicle had to be brought over from the Budget lot, as was almost everyone else's vehicle, which was fine. We are told to "sit tight. You'll get your car very soon" So, we start our wait. After about 20 minutes we are still waiting, now alone. All of the people in front and behind of us had received their vehicle and were on their way. Another 15 minutes pass and we are still waiting. A staff member that was moving and cleaning the vehicles noticed that we had been standing in the entrance way for a while and asked what car was ours to get us an ETA. We were very grearful for him. As this happens your customer service staff behind the front desk begins to LAUGH AT US, saying "oh we forgot about them". Like... what?? I've now waited 35 minutes for my vehicle, been ignored and now laughed at by your front desk staff. At this point I am freezing, as it was litterally 32° outside. The office smelled overwhelmingly of a dirty toilet and mold, so being inside was not an option. I could not believe the disrespect. Again, the attendant that was moving and cleaning vehicles some back with our keys and we can finally get on the road... an hour later. He had more cars to move and needed to run, which is understandable, as he is doing his job, and your customer service staffs job, so our vehicle was not inspected before we left, leaving us to drive with no front driver side blinker. I know we are young but to be blatantly laughed at and told we were forgotten was just the height of disrespect. We made reservations and paid just like everyone else. Why was my expierence to terrible? The car was fine and the staff members we met upon drop off were much kinder and accommodating, the shuttle driver even running us back to our car as we had left our phone and charger, which was above and beyond awesome. You have some great staff. Maybe reconsider who sits at the customer service desk, as I received little no service from them.

andrew jackson

Avis couldn't supply the car we reserved.

aldo cosenza

Bad service. They tried to force me to get some insurance that I did not want nor needed, because I already had bought it online (for 1/3 of their price), and only after they saw me getting angry, did they receded. And then, when I got to the parking space I was told, I found that the car I got was quite smaller, and 2 Categories lesser that what I had reserved and paid for.

Robynne Rose-Haymer

Easy drop off. Airport fees are inordinately high!

Jiba Shabazz

I purchased a rental though the Avis rental car app today. Little did I know the rental came with 0 miles and cost .23 per mile So I’d have to pay 175.00 plus all miles at .23 cents pm I was almost down the street when I realized it Frustrated and upset I took the car back and spoke to a young lady named Mariah. She could see my frustration but she kept her cool She has excellent customer service and I really wish there were a Mariah at every Avis location She’s polite and she know what she’s doing I wish I could call to give a good review with someone but I don’t know how so this was the next option. If you ever read this Mariah I want to thank you again youve helped me tremendously and I wasn’t charged like some rental car companies would do the moment you pay she refunded me the cost of the rental and was very polite about it Avis is always my first choice for rentals and I will continue to do business with Avis in the future thankyou again Mariah and I’ll be sure to read all the details next time I appreciate your help and I hope they promote you to district manager so you can show other csr reps how it’s done you were awesome and thank you

Pavel dalesssandro

Love it nice people

Amanda Linger

Over 500 in hidden charges on top of the rental cost. They told me at the desk insurance was included in the package. They added charges and didn't tell me. Will scam you if you don't read the fine print. I've never had this problem at other rental companies.

Pradeep Kumar Inampudi

A bit professional experience. I would visit again. Uber has no stop at these rentals in Midway, there is a street next to the rentals you can get Uber at.

Tom Gandon

Collection and drop-off all very efficient. No quibbles or up-sell - which I've had from other suppliers.

Sam Keich

Great experience! Our car broke down and we needed a 1 way rental to get back home. Enterprise wouldn't do it, so I called Avis and they had one available. It came in that morning and they cleaned it up and got it ready for us right away. The vehicle was larger than we needed so he discounted the price for us to compensate. Super friendly and personable and I was in and out within minutes. I definitely recommend this Avis location.

Jay Zee

They sucked. Ran put of cars and gave the one I reserved to someone else.

HUGO CONTRAMAESTRE

99% of the time fast process, good vehicles, clean conditions. I do recommend it!

Marek Rumian

Decent selection - friendly service

Scott Anthony

Nice and quick both pickup and drop off, better experience than last time. Now they are at the Car Rental Facility, a huge parking garage that has all the car rental places in it. Now there's a white bus that will pick you up in front of arrival terminals, it's the same bus for all car rentals. Worked fairly smoothly. Overall Ohare is difficult to get anywhere or do anything when you're in a hurry, so be sure to leave yourself plenty of time.

Mary P

We needed a car last minute. We ended up with a very nice car. Would rent from them again. Easy drop off process

Jerry Bonds

I'm very dissatisfied with the service and the cleaness of the car and the office. This is my second trip because I was hoping for a positive change but that was not the case. If it wasn't for the convenience to leave my car. I wouldn't do business with location.

Ahmad Dunn

New garage is great, especially for Chicago weather. The Avis/Budget team were awesome! Being a preferred memeber, the counter service and check out was very easy and the manager Jeff was very understandable and accommodating. I love this location because they have the best fleet!

Everton Moore

Was not happy with the service. I reserved a premium sedan. At first the counter rep decided to upgrade me to a SUV and did not make me aware. I only found out after pulling our luggage to assigned parking space. I returned to the counter and after waiting he gave me smoke filled sedan. I had to return to the counter again. This time I had to wait for 45 minutes. This time I had to accept a sedan with a faulty air pressure sensor as I was now running so late. It actually took me more than one and a half hours to receive a car.

Shlomo Flohr

i rented from avis for 2 months, after the 2 months was over, i extended it for another 2 months. the avis rep on the phone told me its going to take about a week for the extension to go in the system, but the car needed a oil change, so she told me to go to any avis location to swap cars, but i was concerned that since the the extension was not in system it will be a problem. so the avis rep told me its not a problem. so i went to avis jfk to swap cars, they toke my car and told me my rental is over due, so i cant get it back, and they didn't wanna give me a new car. so i was stuck in jfk without a car. so think twice befor you rent with avis

Sunil Tandon

Satisfied with car rental experience.. friendly staff.. prompt service..

Philip Shea

Easy drop off.

Kathleen Coyle

Extremely professional and efficient pick up and drop off.

Debbi Heisey

Only go here because work has us use them.

StaceyNicole Bozeman

expeditious!

Osama Warsi

Car was ok, staff was friendly. Taken care of quickly.

Shahab Khan

Just collected my pre booked rental car from Avis Chicago O'Hare Airport, an easy convenient procedure and and professional customer service. Great experience.

Glen Harm

I would never rent from Avis again, and BTW travel for work every week. I booked this through American Airlines website, as I flew to Chicago via AA. The quoted price was $263. Then I checked in at the counter and Angel charged me $426. Could not understand that. She re-ran the price and it came down to $346. At that point it took 45 minutes and I was running late so I just took it,. When I brought it back they charged me $371 which included gas(the tank was full). I didn’t pay attention to the bill until I got to the airport. It ended up being $108 more. Never again Avis.

Bruce Smith

What a rip off. They charged me too much and then added on an EZ Fill charge for $15.95 despite the fact I filled it up at a gas station within sight of the rental car returns. Rent from anyone else.

Andrew Gerberi

Reserved a car 2 weeks in advance and it was nowhere to be found upon arrival, they also tried to charge me double what my original reservation was set for and give me a worse vehicle. Terrible experience. I expect more from Avis.

I. Desouky

Extra money Extra time Horrible service One star is high rating for what I got

Derek Rountree

Arrived after midnight in Fayetville NC and despite having a prepaid reservation for more than 3 weeks was informed their computer crashed, would take more than an hour to get back up and that they were off work before then so we would have to find another service. The manager Rebekah Moore was not reachable (2 days now) in order to fix their issue. Result is that 3 Soldiers along with my self (4 reservations) could not get their vehicles after flying over from Europe. Luckily I was able to get a vehicle from another more helpful service but they other poor gentlemen were still stranded at 1230AM. With this service and unavailability of a manager I would highly recommend avoiding especially if coming in on overseas late night flights. Will report to DTS. To respond to your question is 17724908DE5 - as to a system being down that is why one would think you would have the contracts completed and ready to go. That program works wonderfully at Avis in throughout the world - long term user of Avis which I generally love so believe this is a management issue and not an Avis issue.

Robert Some

The people were upbeat and on the ball. However, the car could have been cleaner. The outside rearview mirrors and windshield were dirty. Most of the time, they are great, so I give them a pass.

Jason Sanchez

I do not appreciate having a random charge of $16 per day added to my rental for XM radio and then when I question it being told I must have "accidentally" clicked on that option when I made my booking. Which would not have been the case because it would have shown up on the bill when I paid in advance for the rental on-line weeks before my rental. So it was obviously added "accidentally" at the check out counter. Shady at best, however it happened. I will not rent from Avis again due to this erroneous charge, even though I caught it and ensured it was removed before I clicked agree. Glad I read through my bill before signing. I wonder how many times this has happened to unsuspecting people that were in a rush?

Stephen B

Good experience except the vehicles was not blamed. Counter staff and the check in/out process was simple and effortless.

Sharon Ball

NEVER AGAIN! What started out as a good experience ended extremely poorly. I was in Chicago because my sister was critically ill. I didn't know how long I would be there, so I rented for 4 days with the assurance that I could extend the contract. Sure I could--by paying triple the amount of the initial rental in addition to it, so instead of 8 days being around $240 it was approximately $480. I had to drive it all the way to the airport and rent another one and hope to get back in time to speak with my sister's neurosurgeon. This happened to me twice. The third rental I got a vehicle with a bad transmission that I was afraid to drive back to the airport from Naperville. The customer service representative on the telephone (877#) was rude and insensitive and refused to let me talk to a manager or decision maker.

Jamie Moreno

This was ok experience. Nothing to brag about.

LMB

You charged me $633 for a six day rental. I have been renting from Avis for over 30 years.

Karrar Aliedani

The best car rental company in the world, helpful staff and very clean and up to date cars

Mehraban Iraninejad

Horrible service. Stay away if you can. Not only did they not have the car that I had reserved. The employee could not tell me if they had anything for over 30 minutes. Called the manager twice, but he did not talk to me. Then he should up and was demanding and rude in front my 8 and 9 year old children. No apologies, no service, no attempt to correct their mistake, no car, and left us out in the cold. Horrible experience. These people have no humanity. I will NEVER use them again.

Ali Asghar

Slow but ok.

Kelsey Obara

Excellent customer service and clean cars. An easy experience with the new management!

Mara Vasica

If your preferred, you may want to confirm your car is actually in its spot before you walk all the way to all the way to the end of the parking garage. And hopefully you have an employee whose apologetic about it.

Matthieu D.

I got the car fast and returning it was smooth as well. The staff was friendly. The reasons I'm giving only 1 stars are (1) they upgraded my reservation and didn't tell me about it (in particular about the cost!). I was surprised to get a bigger car than what I had booked online, but from experience I know this happens sometimes when they are short on the type you want. I discovered the upgrade upon returning the car: 30$/day, for a week-long rental. (2) Even though I explicitly said I would return the car full (and I did), they added a gas service option, effectively making me pay for a full tank (55$). I've been coming to Chicago often over the past 3 years, usually renting with Alamo and never got any problem. This was the first time with Avis, and definitely the last. CHECK YOUR CONTRACT BEFORE SIGNING!

Kendra S

First rental was awesome( Indy) ..this one not so much(CVG).. The agent this time was abrupt, unfriendly and made it clear I was interfering with his day but renting a car from him. Next time I'll probably go to enterprise.

Jim Woodburn

Staff didn't care about service and the car was dirty, inside and out. Will not rent from Budget anytime soon!

Rose Felicien

You'll be in line forever her they literally have one worker

Kathy Guenther

Quick check-in for members. Upgraded Economy vehicle. Both spouses can drive for no extra fees. I would book here again. Thank you AVIS Customer Care for your help with our situation. See you next trip.

Eva Ott

Received my car as a preferred member on time, and ready to go from its spot listed on the board. A little slow on the gate to get the contract, but other than than, just a smooth in and out.

Shahan Rizvi

Really really bad customer service. Apparently system is down and they are resorting to a paper process. 4 customers took 3 hours to process. This should have been a 16 minute experience which became 2 hours until I got my car. The customer service representative lost his password to the computer so he spent another half hour trying to retrieve it from some call center. Spend a little more money and get you car somewhere else. These folks have no concept of time, they will drain you all evening.

kenloy guthrie

I never write reviews but this was unbelievable Horrible customer service. Avoid if possible. The lady behind the counter (she had a Jamaican accent) acted as if I was not even standing there. She was talking to coworkers and gossiping and not acknowledging my presence. Avis, spend some time to train your staff as they are the face of the company.

Gustavo Delucchi

The car and rental process was accurate and fast. Same for the 43rt street return location on Manhattan. Looking at other reviews, I could agree that employed has not smiles as big as in other places, but they treat me with good manners, and since I went to Avis to rent car and not with other purpose, I am not going to decrease punctuation.

Roy Dexter

Nice car, but cleanliness inside and out left a lot to be desired

Brenda Kough

Reasonable pricing & great range of cars to be able drive

Barbara Hicks

Twice I've returned a car to this shared Budget/Avis location and twice I've been charged a refuling fee when I returned the car full and offered to show my receipt. That's really sloppy. They can refund it, but I lose money on the exchange rate in those cases.

Hathairat Desnoyers

Really glad that they open beyond their regular hours. However, they can improve on answering the phone.

Tim Fitzpatrick

Did not have the car I reserved, Bill was 3 times more the. The reaserved rate Car I did get was clean and ran well Staff was nice

Joao Bras-Jorge

Arrived from Europe and took the shuttle to the rental car area. There was probably 50 persons in line at the AVIS counter to rent cars. But since I had reserved a car in advance I simply walked to the garage bypassing all the wait. It's a paper less process now: my car was waiting for me at a specified spot (as explained by an AVIS email received the day before my arrival), I just turned the key, drove to the exit, showed my driver license and voilà! Sherry on the cake: my economy rental got a free upgrade, I got a mustang!

Lucille Petersen

Rental cars are off site so you are collected by a shuttle bus, not much signage around but don’t be worried they seem to go every 10 mins or so. Experience was very good easy access to everything , recommend pre booking car with on board gps if you are from overseas like me . For aussies - so many trucks on the road but generally easy to get around

Doug Whiton

They advertise a 35% discount through Southwest, I reserved a car and never got the discount.

Disney Fan

Always the best price for One-Way Rentals. Great cars and convenient service. Always New cars and great selection.

Achila Jayasuriya

I could give no stars. My reservation was done about a month ago and pre paid. We checked the day before to make sure we have the vehicle as planned. All hotels were booked for the trip. We got a call from the location in the morning of picking up to inform that our ore paid van is not available to pick up. And he said there is nothing he can do and ask me to call customer care. I was on the phone with them for two hours and the supervisor said there is nothing he can do other than issuing a full refund. I had no option but to get what ever they offered at a different location that I had to drive an hour and a half to get. I'm going to file a complaint with the cooperate as the customer was useless.

Alastair Van Maren

They allowed us to book and reserve a car in Chicago, and then wouldn't let us rent it when we arrived because the crime in Chicago means they cannot take debit card payments from anyone under 25 ever. What I'm actually giving them a 1 star review for is the fact that they allowed us to book this online anyway, and we had no idea about Chicago's special restrictions until we'd already arrived. So now we have to panic-book an overpriced bus that gets us home a good 8 hours later than we could be.

David Crowe

Quick and easy. Mini van was brand new and very clean

shauna h

Easy to do business with, and best deal I found

Drea White

Horrible customer service. The customer service lady at the booth cussed me out and told me not to "snatch" my paperwork from her hand. Which was ridiculous and I absolutely did not snatch it from her hand. She kept arguing with me after I told her that I did not snatch it from her! Wouldn't recommend this place to anybody!

Deborah okorocha

Customer service agent at this location very unhelpful received more assistance from corporate customer service! Would have been helpful if agent at location told me all of my options for payment versus telling me what I couldn’t do clearly not willing to help car given very old with scratch and dance also interior pieces missing from inside and the seats were dirty

Adell Coleman

I’m only giving one star because i have to in order to do this review. I am so annoyed at the terrible experience I have had with avis as a whole but it all kicked off with this location. My fiancé and I made a reservation on line schedule to pick it up in the morning. Not only was no one in the office. But no one answered the phone and they were not even open. Even the Avis phone representative was not sure as to why there was no one here. He even called them and could not get in contact with anyone. I had a very important trip and I had to literally at the last minute re-schedule and find another location to pick up my car and there was no apology offered. We never know to this day what happened and why no one was there to honor our reservation.. Even after switching locations this company as a whole is horrific. I would rather walk to our destinations on the other side of America then rent with them ever again. We were literally given a car with no gas and told that we would not have to pay for the additional gas at the end of the trip. Then they try to charge us for the end of the trip and say that the tank was full even though we have papers to prove otherwise. They to change our rental cost not once not twice but three different times and no one literally no one is on the same page between the different locations and online. That was my first and last time renting with them.

esther

bad costumer service long lines the night manager is vary rough

Jocelyn Donald

Grossly understaffed. We spent as much time in line to rent a car as we did flying from Baltimore to Cincinnati

James Johnson

Nor easy to get to the rental location as it is off airport. Ok bus shuttle to the location until the airport completes its light rail link. Staff were accommodating but a little too likely not to fully explain extra rental charges and Illinois Toll system. Ask about the Tolls and explanation as it isn't as easy to understand as the Avis webpage on Tolls tells you. Otherwise an OK rental.

Lauren Jackson

After a long flight, my Ford Escape was good to go! Was greeted by a fabulously helpful gentleman who even provided me with a map and highlighted my route! Just love this kind of customer service!

MR KNOW it SOME

DO NOT RENT A CAR HERE! Very very very unprofessional and unethical service. I'd walk before I'd rent A car there again!

Ricardo Collado

Service and the quality of cars

Ayse Sancakli

I am a foreigner to USA. I have spent 30 minutes by driving in JFK to find the gas straight to refill the tank. There is a gas station, Sunoco, at JFK. But it is not possible to find the station by following the “Gas” signs. some information can be given while renting the car. Or a simple guide can be handed. That’s even better. As again i am a foreigner, spent another 30 minutes to refill the tank. Foreign credit cards do not work at the pump. There is no one to ask how to pay and pump the fuel. I heard from one other customer that that i should go to 7 eleven and pay. It is totally a different story how to prepay for to “full”. Cashier asked the pump number. Went back and checked. I did pay 40 usd in advance in 7-eleven. Went to the pump again. And guess what, there is no information on the car whether it is a gasoline or diesel car. I called Avis help. Learned it is gasoline. Filled the tank and went back to the cashier to receive the actual reciept. Totally 30 minutes just to refill. Again some guidance can be handed while renting the car, especially for foreigners. How to fill certain amount or how to process a full tank at return. Before flight, it is very stressful. USA people are so oriented about their country standards that they forget foreigners. We are only visiting the country and don’t know your even simple tasks. Be helpful when renting the car in advance. Anyways, at car return, it is nearly one minute to return. That’s just awesome.

Katie Lathrop

If I could give zero stars, I would. I went to get a car I thought was paid for, turns out it wasn't paid for. I paid for something on Expedia and thought it was for the car (mistake on my part.) However, instead of trying to help, they were super rude and insulted us. Bunch of a**holes. I went to pay for it with cash, no cash accepted. Went to pay for it with debit card, no debit card accepted. Only major credit cards accepted which I don't have. They'd rather me pay with money I don't actually have rather than with money that I do have. Makes a lot of sense (sarcasm). Stressful experience but the subway system turned out to be a hell of a lot cheaper. Never will attempt to work with Avis again.

M Weiner

I rent from the Avis BDL facility 4 or 5 times a year. When I arrived this past trip, I was told that they did not have my Preferred vehicle avail yet and I would need to wait till a car came in to the lot. I noticed that they had premium/luxury vehicles avail and I asked them to upgrade me at the same cost since they did not have my vehicle available. Their response was NO they would have to charge me an upgrade even though they were not able to supply my reserved vehicle. This was a missed opportunity to guarantee my loyalty to Avis. Most business travelers have multiple options and belong to many different loyalty programs.. Avis needs to remember that !!

Jim Utterback

First car from this location had a leaking tire. Returned to this location to swap out. Second car was dirty with stains on seats. All of my experiences with Avis in 2016 have been disappointing. I am done with Avis.

Frank Stieg

Efficient and courteous service. Car had been somehow treated with some exceptionally potent air fresheners and this never substantially abated during the week we had the car...

Joe Natale

Staff were pleasant and professional. Facility was very clean and car was brand new.

Amanda Villarreal

Honestly - if I could give this place 0 stars I would. This is the third time I’ve been to this location and never without issues. This time, they didn’t honor a promotion that THEY promoted on the website I had to pay $100 more than originally quoted, and we got a dirty, cigarette smelling, old car. Not to mention the acting supervisor did absolutely nothing to help and brushed it off. This will be my last time.

Noah Burner

Waited for 45 minutes in line. Once we got to the counter our car was still not ready even though it was an hour past our scheduled pick up time. Instead of giving us an available car they made us pay an extra $5 a day to upgrade to an available car. Did not waive the fee even though it was their error. Service seemed poor and disconnected from the customer.

Kenneth Baker

Quick in and out. They tried to overcharge me, by about $35, after I had a pre negotiated price through Costco travel.

Michael Doud

Great car, great rate, great service. Will use them again.

Jean Francois Papineau

I have never seen a car rental hub quite like this. Very fast and efficient pickup and return.

Rick Trejo

The Avis folks were very professional and courteous. I really enjoyed doing business with them.

Carla Davis

I was greeted by a very nice young lady when I went in to get my car. She very efficiently took care of my paperwork and then gave me my choice between two cars, a Mazda or a Kia. I chose the Mazda and she directed me to the car after handing me the key fob. This young lady deserves to receive some recognition for doing a great job. The drop off was just as easy. A very kind woman came to me as soon as I pulled into the return isle. She quickly checked everything and told me to hurry to catch the shuttle to the airport. Great service!

Simone Rollock

The older guy with glasses was super friendly and nice. Came here 10/28/17 . Were out here from Atl in Cinncinati to see a Bengals game hopefully they win.

ByeongSoo Yoo

You should know that they don't have shuttles to the airport until 3:30. I didn't get any of that information while doing my booking. I found out when I returned the car. Had to call an Uber to get to the airport. So I would recommend they change their site to notify renters about this.

Dennis Moss

Avis took good care of me. I had a small rental car and they were able to upgrade me in little time.

Kathy McAfee

Really bad experience at check in. The two reps at the counter didn't even acknowledge me and I was the only person in line. It took 5 minutes for them to even say will be with you in just a few minutes. I then waited another 10 minutes. The customer experience reminded me again of why I shouldn't rent from Avis. Too bad

Eric Burke

Quick and fast check in/out. Great experience

Tina P

ude and empathy tolds other . Travel with my mom Antinotte , who is 90yrs old . Rented car at Myrtle beach . It was a KIA. . You know stands for KILLED IN ACTION . Actually a comfortable car. We went to myrtle beach on the 1st .AMERICAN AIRLINES . Well that is an opposit story . Purchased first called , arrived on time . Lines very slow only 2 girls . We our not flyers . However we ere on the pryorty line for ever. Then we get up to the girl and she says oh no oh no we will never make it with your luggage . . Going forward , after day 4 we our told to evacuate

Matthew Przybylski

In and out in under 5 minutes. Great customer service!

Beryl Williams

I am a loyal Avis customer. They use newer model cars, have competitive pricing and great customer service. The location at the Mirage was very accommodating.

Johnson Chang-Fong

Generally good service but a bit cold and impersonal. Automatic Fuel Service Charge ($15.99), even if returned with a full tank is rude.

Jesus Moreno

Easy to pick up and drop off the car, and friendly staff. Note* Hotel shuttles can't pick you up from here, you have to travel back to the terminals for that

Molly Sanders

Just swapped out a car for an oil change and it was such an easy experience! Staff was do friendly and awesome!!

Ivan Caraballo

Everybody was helpful. My 1st veichle had a strong cigarette smell. They changed it at no cost and give me a more confturble vehicle. When I returned I was late to my flight and they took me to the airport in the same car, like that I wont be unloading and loading to another vehicle. Thank you for everything. It was a great experience.

Gerald Varghese

Very helpful, good service. Nice collection of cars.

Jamie Salvagne

No customer service. ..at all ...and the car I rented had damage to the exterior siding but didn't see this until the next day due the rep making me go hunt for my rental in a dark parking lot ...while others had their rentals driven up to the front ...I expressed my disappointment and was offer a $50 gift card however I'm not sure I'll be back.

NIKI Gee

Very friendly counter agent. Was in and out in less than ten minutes. Easy return.

AG AG

Very efficient service. Accesible by AIR TRAIN from NY and vicinity. Be careful when returning the car! I was charged an extra day for being 2 hours late when returned the car.

Will wright

Rude and unhelpful when i got stuck with a card that has been skimmed. I wish the person behind the counter to come to a foreign country on a sunday only to find that your creditcard been skimmed. Car prepaid but yet no inclinations to help or find alternatives. AVIS has lost my and my companies business forever.

Laurie Overly

Easy rental and return. Car we had was very nice. Staff were very friendly. Rates were terrific.

Prince Fenton

.boI was given the wrong paperwork, luckily I paid attention. Car was not clean properly, the windows and windshield was dirty and the body was also dirty.

kurt juergens

Easy in and out if you're a member, but car was muddy and had shoe prints and trash inside it. Was also a little concerned to see tire pressures all at different values and overinflated.

Dan Wheeler

Great place Organized . Shuttle van needs some repair (rattles like a farm wagon) Nice friendly staff . Clean car

Dennis Singh

Below average customer service with the addition of terror tactics and pressure to upgrade. Mary Ann was the representative at the check in counter she told us the type of vehicle we rented was not available and tried to pressure us to upgrade for 400 dollars when we declined she still swiped my credit card for the 400 dollars luckily I had fraud prevention on my card and they declined it after I told her I want the original vehicle it was suddenly available mediocre terror tactics and pressure to upgrade unprofessionalism do not rent from avis I guess they train their employees to rip off customers I will never rent from this location again

Dwayne Hurdle

Customer Service was great and the rental process was quick, car was clean and had the options we wanted. And prices were pretty fair.

Joshua Stockwell

My absolute favorite car rental Company. I love the ease of pick up and drop off and the rates are extremely competitive for premium vehicles thank you Avis!

Miha Miheljak

Quick and reliable service.

Cherie M Ciammitti

I do not drive in snow and was very apprehensive about renting a vehicle with 6" of snow in the forecast. I could have been looked at as a hypochondriac or crazy person the way I was acting. I was already convinced I was going to be in an accident. Raphael took the time to explain how an all wheel drive vehicle would handle much better in the weather conditions. Raphael not only knew his vehicles he took the time to reassure me the difference which made me feel a whole lot apprehensive. Raphael took the time to make me feel better about driving in the weather conditions. Its rare that you find people that are willing to take the time anymore...THANK YOU!

Genie Sweetness

I would give 5 stars, but there is a young lady with a disgusting attitude which offended not just myself, but a few other customers...one even began to record her behavior. I'm very grateful for the other lady who was working 2 lines at once with a cheerful/helpful disposition. I'm happy to be a Preferred customer.

Rich Kaplan

The AVIS rental center can be great or all messed up. It depends on who is working that day. Mostly good.

Jon b

Hidden fees got me for an extra 90.00 that's bs

Yanny

Always great service for Preferred customers!

Michael Maniscalco

Pretty good service, they were very busy and they had us out of there rather quickly. Tina was attending to us and it seemed like her coworkers were giving her a hard time. Was trying to understand the display of behavior towards her and was not right.

jeff cibrario

Be. Aware and have a picture ofrhe car you booked they try to tell you by showinf you a picture of a Chevy spark and that that's what you will be getting when I showed him a picture of what we reserved was a Kia rio or similar. Hetryes to up sell.me.a bigger car when in fact you get to pick the car you want from the economy lot of cars .thier was no Chevy spark any where to be found they lie to you buyer be ware

Amanda Rickard

Rental agents were fantastic. I had a small issue caused by my own doings and they assisted me to correct it. There was quite a line and it moved very fast!

Andrew Bloomfield

New building works great and very fast bus transfer to and from the terminal

Kevin Pombriant

Its was like this, the plan was late and I told Avis I was late, they rushed me through and off on the high way and I was right on time, in my book that's the service I enjoy and give the folks at the Cincinnati Airport Avis all the praise 9's & 10's all the way around~! Also the drop off is awesome, drive in they check you in and off you go~!

Tim Midboe

Another great experience with Avis! The people at the counter are always pleasant and helpful. I've never been disappointed in the condition/make/model of the car. Keep up the great work Avis!

James Graham

Nice quick service

Ana Carvalho

The Avis staff is nice and friendly, and they charge you only $ 3.95 per day for the E-toll, while other car rental companies may charge you up to $ 10.99. At the airport terminals, the shuttle buses pass very often, and there is always one available immediately after you return the car. I would definitely rent here again!

Les Hornsby

They overbooked spent 1.5 hours just waiting to get the car.

kurt s

Straight through rental - I accepted my wheels via the app/email, and walk right to it. Name wasnt on the board but I still had the email... Car was nothing special and a bit dirty both in and out, but nothing that isn't common in rental cars there days... (No rental car company does the job on a car that they did 10yrs ago.)

John E. Connerat

This particular return was fast for check in but shuttle to airport had a long wait, smelled of smoke, had radio cranked and the exit is the same exit for people checking out so it was super slow. Plan extra time.

Patrick McNierney

Quick friendly service, helped quickly.

Aleksandr Nachinkin

I read bad reviews on Avis, but did not think I would have to try it !!! Avis JFK, today at 2 am arrived at the reservation of the Prumium SUV, but it turned out that this car was not available! and can not offer anything from this category of car! Do not ride Avis, this is a terrible company, on this night I spent $ 800 on a taxi and searched for a car until the morning, it's terrible! impressions spoiled!

Kayla Gwilliam

We rented a jeep grand cherokee... opened the doors and the car smelled like pot. We were a late arrival so before we even left the driveway the lady in the office closed the office. We called the next day to complain..and the customer service lady told us to use an airfreshener.....

Jamie

Great customer service and nice vehicles!

Brennen Queen

Excellent customer service, great prices, and clean cars!

alexandra goyen

Stephanie is so beautiful she caught my attention she almost got me to purchase a rental and my car was in the parking garage #servicefirst

John Kessler

The absolute worst experience. While driving down the interstate, tire went flat. It took 10 minutes to have Avis road service call center to answer my call. The tire fix guy came 90 minutes later. 30 minutes past promised time. Tried to call local rental office four times, call never answered. Tried national customer service tele number on Saturday at 830 am and it was closed. Obviously customers are not a priority.

Covadonga Mier

Great Customer Service! When returning the car we forgot our son's cell phone and thanks to Mr Wilbertol Vega - Lead Customer Service Rep. - we were able to recover it and take our flight on time. Mr Vega really went many extra miles to help us and we are really thankful. My most sincere recognition for him and the rest of the AVIS Boston Logan team.

Katina Mladenova

Worst place ever. Bad, poor and awful customer service. My booking was with Expedia. My flight was 5,5 hours delay. I called Expedia and they inform Avis at the same time that I am going to be late. Even that Avis was informed properly on time they still charge me 136 USD because I am late .... I actually paid twice for the same amount of hours. Of course I wanted to talk to the manager who was maybe scared to come and speak with me. If you want your vacation to start bad you can visit them

Adam Rusciolelli

Reservation lost, almost an hour with only two people in line. Why is renting a car so challenging?

Michelina Busckova

Quick and professional check in.

Noel Richards

I have rented from this location on many occasions during the last couple of years. The proprietor, Scott, is always helpful and treats me as a valued customer.

frisly marroquin

Good cust service

A Harper

The key is to join the Preferred Club. Renting/picking up/dropping off your car is easy and uneventful. Get the app, you'll be happy you did!

Tony Erwin

I fly in here all the time and I cannot remember a time when I didn't have some complication with Avis at JFK. Cars not ready, printers don't work, have to go inside and stand in line to get receipt, car not in right place... always something. Wish my company would let me go back to National.

Mark Towns

I had a reservation to pick up a car at 6am on December 27. I was at the counter at 6am on December 27. I waited for 5 minutes and no Avis employees came to the counter. The counter for Avis was empty. I called the Avis 800 number and someone tried to call the MDW Avis location to see what was going on. I was on hold for 10 minutes, and she came back on the phone to tell me that she couldn't get in touch with anyone and that I should KEEP WAITING. At that point, it was 6:15, and there were now several people behind me trying to turn in their cars so they could catch their flights. People were very very upset. At 6:20, the employees at the other rental car counters were looking over at the poor slobs in the Avis line, chuckling and shaking their heads. At 6:30, everyone was truly enraged. I remembered about the Avis Preferred desk on the 3rd floor and went to that desk to see if somebody could help me. The Avis employees at the Preferred desk were absolutely SHOCKED to hear that there were no Avis employees in the main area. They processed my reservation and gave me keys to my vehicle. I heard the employees frantically calling the AVIS employees that were supposed to be staffing the main desk. They were calling and calling and apparently all the Avis employees who staff the main desk decided to sleep in, and never called to let anyone know. The Avis Preferred employees were lamenting that the customers on the main level were probably fuming with rage and that they were going to take care of the situation. I expected to spend 10 minutes getting my car, and the process took nearly an hour. I couldn't believe how awful the experience was, and I am sure that other people missed their flights because of the ineptitude of the Avis employees who chose to oversleep and not call in.

Ken Ehrman

Great service and very customer friendly!

Konamaneti Sreenivasa Reddy.

Good service. Taking more time at exit.

taynay oliveira

The customer service via phone to make the reservation is effective. However this is the second time we pick up a car at this location with the same bad experience with the staff. Make sure to not be assisted by A. Sampson. Very rude employee whom do not disclosure all the fees in your rental, no explanation about insurance fees options, no confirmation of the amount and rental conditions, etc She barely talk to you and when doing it she yells at you. If you can avoid this location, please do it. And cars here are dirty (different from other Avis in the city).

Charles Vullo

I rent with Avis frequently, it's always a good experience. Pick-up and drop off are a breeze, and the staff is friendly and professional. The vehicles are also nice, clean, and it good condition. I won't rent anywhere else.

Edwin Lim

Easy peasy.

Varuna Rajagopal

Good location with some nice cars. Some locations allow you to park your personal car until you drop off the rental car but this location doesn't.

boomin' newman

Budget counter rep tried to increase the rental cost by half at the counter. Then, because they didn't have any standard sedans, they offered us a compact car at the increased rate. This took approximately an hour and we still don't have a car. DO NOT RENT FROM THIS LOCATION

Joanne Corley

Drove up in airport bus, found name on board with car spot, drove to car and checked out! Easy peasy

Connie Knight

Very fast and accurate service!

chris ogrady

Always good service

Kenneth W. Wright Jr.

Great staff, great service.

Stefan Anton

Great service, directly dropped in front of my car on the parking lot. All docs prepared, ready to go. Really preferred service.

Chris Cruz

I picked up the vehicle on the July 20th at around 1130am received my vehicle in about 10 minutes. I pre paid so I chose to pre pay for gas and I asked to confirm if it was and the attendant assured me it was. So I traveled from New York to Orlando Florida and I received a low engine oil reading multiple times I called customer service and was told to change the vehicle at the Orlando airport location (poor service attitudes and not understanding with customers). I was told by the attendant that was changing my vehicle that it would cost an additional $36 for me to pre pay my gas for the 2nd time which didnt make any sense when the issue was not my fault. But, I agreed because I had already spent 45 minutes of my time there waiting. The vehicle I received was dirty inside and not cleaned. I then traveled back to New York and returned the vehicle today July 27th at around 730am and was told I had to pay $115 in gas because I brought the tank half empty because I never had pre paid gas. But, I was told by both attendants that I pre paid for the gas and it was also confirmed online. I spoke to the gentleman at Avis and he could not help me resolve this issue. This will be the last time I use Avis. I also had my tolls set up with the car I received in NY but, not with the car I received in Florida.

Rafael Hernández

Good overall

john carel

Better than Enterprise.

Anthony Muljadi

Avis is terrible! Shuttle took over 30 min.