Reviews of Stone's Kia (Rent Cars)

carlos fushimi

From Deshaun, to Cade, to everyone at the service center as well as the financial center, Kia Stone is hands down super amicable, super friendly, they don't hassle you, they simple wants to please YOU! Thank you guys.

John B

We bought our 3rd KIA in March of 2016 one new two used, still under the suppose 60K mile warranty. The car had about 36k miles on it when we bought. Shortly there after it started to blow white smoke. I took it to Stone and they said the oil was filled to high (we have it change by a local dealer) and they had to do some stuff to clean it out at a charge of $70+ dollars. A few days later smoking again so I take it back to Stones they take a look at the motor and say big problems you will need to show us service records. I told them I hadn't owned it very long they said, so. I called around SLC to try to find some I can only find one as there are two many place to call and they will only tell me it was serviced because of privacy data. I had one of my own. Stones KIA tell me the car will need a new motor it will cost $5 to $6K. After having the car there for 3 weeks they call and say KIA will not cover anything as you don't have enough records. I picked it up and took it to a local mechanic shop that I have used who always seem fair. They said we think the motor is fine you have a plugged PCV valve I believe they put an additive to clean some of the slug out. This occurred in April and it is now February the car runs great no problems. The cost was minimal not like Stones Kia said needs a new motor. I would head to Pocatello or SLC if I need any real warranty work or any done on a KIA in the future. I doubt if I will own a forth KIA as you depend on your local dealer.

Rachel Hall

Christine Campbell is amazing at to work with!! She is interested in truly helping you find the best purchase so you will return time after time!! A+ customer service everytime!!

Renee Carden

Great!

Marty Pettingill

Best service dept, hands down

John Detwiler

Do yourself a favor and give this dealership an opportunity to prove that they ARE the standard for the new way of getting you the vehicle you want without ANY of the 'old school' tactics that make buying a car a nasty experience. 100% satisfied with these folks and very happy to yell it from any rooftop!! Thank you to all of the folks at Stones KIA in Idaho Falls who honestly feel a vested interest in making people their number one priority in a comfortable and extraordinarily convincing manner. They use truth, candor and integrity as their backstop to success. I will remain a faithful patron. Sincerely, John Detwiler

Erik Hill

Went to test drive a car, met with Christine who was very knowledgable and helpful. I highly recommend her for all your car buying needs!

Jessica Stucki

Not pushy! We were just looking, just starting the process of finding a new car, and the salesman totally understood. Gorgeous new facility with a free car wash you can go through as often as you want if you buy from them.

Evan Bastow

Fantastic new dealership location.

Shawn Killian

Good place friendly staff every time I talk to them

Travis Collins

Great service, Honest, Very friendly, and fair prices, I've been going here for years and have always been treated great.

Misti Bruderer

I cannot say enough good about this dealership and service department! All the people I've delt with are so helpful. We got such a great deal on our vehicle without any hassle. The service department is organized, fast and knowledgeable. I highly recommend Stones Kia in Idaho Falls!

Ronald George

Their friendly service is great!

Dena Gunn

Stones Kia is a very good dealership. I was really satisfied on how they worked to get me a really good deal on a car that I liked. I would tell anyone that asked me where was a good place to go get a car I would say go to Stones Kia.

Carlos Chavez

My experience was absolutely amazing. From the moment I walked on to the lot all the way to the delivery of my new car. The sales rep was direct and to the point. He was not pushy and unlike other sales staff (at other dealerships) made me feel that I was in control of the interaction. Stone's Kia was the first dealership around Idaho Falls that allowed me to keep the car overnight. Following the test drive, they worked all the numbers and were able to get my car loan financed with the best interest rate possible at a local credit union. The process was simple and pleasant. Special thanks to the Sales Manager. It was a pleasure working with these guys through the new vehicle purchase process. I would recommend anyone to stop by Stone's because even if you are not thinking about a Kia, they will still be able to help and suit your needs.

celica diaz

Fast friendly service, great waiting area

Brandon Bell

Really nice people, they always have been good to me

JD Bowen

Sales experience was good, justin did a great job working with us. I love the SUV we bought and strongly recommend the sorento. However, once you get trapped in the finance room it got uncomfortable when I had to repeatedly turn down the warranty 5 times and the gentleman that was helping acted completely offended that I had the audacity to turn it down. Over all I'd recommend them just go in prepared.

Trevor Bagley

We had a great buying experience from the time we bought even with things that we had to have worked on. But when it came to cancelling warranty's that's when we started having problems. When we cancelled the gap warranty Dan was super quick and help full and responded to all my questions. I than cancelled the extended warranty and have been trying to get a hold of him for about two months and he does not return my calls or email. Update. Tyler got in contact with me in a very timely manner and resolved the problem quickly as well.

Delore Kamka

The service staff are attentive to my concerns. They are honest, and take responiblity, to correct any issues that did not get resolved.

Terry Racehorse

The salesman was awesome.

Taylor Child

Incredibly positive people alongside outstanding service and prices. $26 for an oil change! Definitely gonna start coming here from now on!

Derek Griggs

We bought a car here and so far it's been a great experience. The car we wanted was a little over what we were originally going to spend, but they worked with us quite a bit to bring it back into the price range we were looking for. They do cheap oil changes and free car washes as well and typically do a great job. This is my first KIA and we haven't owned it long enough for me to speak on that matter yet, but as far as Stone's Kia goes, they are definitely worth a stop if you're looking at new cars.

Chris Bohman

Salesman was very nice but he kept me on the hook a little long while he was making sure he didn't have anything that for my requirements. Beautiful showroom, large selection.

Fay Plock

Great place! Sadly they were out of coffee

Jose Covarrubias

Nice cars!

Jarrett Bird

Vary friendly place and was a a big help to get me into a new car thank you

Anthony Heibel

Great people!

Brett Webb

All I can say is beware of their "complimentary" car wash. Shows their true colors. We won't be coming back.

Chance Schreiber

Couldn't ask for better service. They really helped me get my first car.

Jason Flannery

Every time I go from buying a car to service they're friendly and willing to take care of my vehicle I called last night with a problem, honestly I expected not to hear back until later in the afternoon the next day, but they called me the very next morning. Tess is real nice and so is the parts guy and service manager.

Scott Bowen

The new location is awesome!! I went in today to get my oil changed in my truck. The customer service from everyone was outstanding including Ozzy who greeted me with a smile and checked me in. I was texted several times during my wait to let me know the status including pics. I was wondering the lot while I was waiting, and I ran into one the owners of Stone's Blake. He introduced himself and wanted to make sure everyone was doing their job. When they finished I drove my truck through their car wash and got get the best car wash I've had in a long time. I will definitely be returning to Stone's in the future. Thanks guys for taking care of me.

Dave Dye

Eric was great. All employees were great. Service was excellent. Sorrento is a wonderful car.

george nielsen

We recently had and oil change and inspection on our Sorento. The inspection revealed that some additional service was needed, so we made an appointment; however, circumstances occurred that made it necessary to advance the appointment a few days. The service department accommodated us by fitting us in the next day, allowing us to make a long trip without worry. Both the oil change and other service were professional and efficient. Visiting the service department is always a pleasant experience. The workers are always helpful and friendly. It's like visiting old friends.

Cameron Millett

We didn't end up buying our car at Stone's Kia, but we had a great experience. Max was very helpful and did a great job in helping us understand what we needed in a new car. Great and friendly staff. I definitely recommend it to anyone looking for a new Kia!

Ann Hansen

I needed my seat fixed and the quote came in at over $1,000.00. Out of my budget! I decided I would just live with it A few days later Tess Weaver called and she had found a used part for about $300.00. Tess went above and beyond, I didn't ask her to do this, she just did it. I own a small business so I know a valuable employee when I see one. She is a gem!! I am a very satisfied customer.

Michelle Ziel-Dingman

We leased a vehicle from Stone's KIA and after the lease ended, decided to upgrade to a new vehicle. Three months later, I was alerted by my credit monitoring system that my near-perfect credit had gone down 60 points. In shock, I opened my report to find that KIA had reported that we were 90 days late on a payment. Knowing it wasn't true (because I have automatic withdrawal), my husband spent nearly two weeks playing phone tag with Stone's KIA staff and KIA's national customer service to eventually discover that our closing payment wasn't applied correctly by the Stone's KIA staff, forcing my account into delinquency (and not even a notice in the mail!). The staff eventually admitted that it was 100% KIA's fault (and that it happened to at least one other customer). Mistakes happen and we were happy to forgive because their staff told us that KIA would reverse the false delinquent payment on our credit report, and our scores would return to normal. This was nearly two months ago and nothing has changed. We have been unjustly penalized for their mistake and see no resolution in sight.

Theresa Flannery

They were easy to work with, and I could get work done while I waited.

Kyle T

Very helpful and Friendly!

ITSYOUR BOI

Treated us really well best service definitely recommend

Dean Stutzman

I went to Stone's for an oil change. They worked me into their schedule (I had no appointment) quickly. The free vacuum, car wash, and inspection was very appreciated. Thanks Blake & staff!

Joseph Kasal

Really great car buying experience. We worked with Eric and he made the whole car buying experience a lot less stressful than other dealerships we had shopped at. I would definitely recommend giving Stones, and Eric, a try.

Jan A. Cullen

Great service, nice employees

Elle M

Stone’s helped me purchase my dream vehicle.

Josh Higgins

Justin was very helpful and friendly. He never tried to push us into purchasing and was knowledgeable about the cars; answering all of our questions. We are very happy that we went with Kia. Our 2016 Forte has already been a wonderful car for our family. Shopping at Kia was a great experience and when the time comes I will come here again.

Jill Beck

I was given a thorough explanation of the service done on my car. I know what needs attention now, what can wait and I know exactly where I will take my car every time it needs an oil change. Thank you to Ozzie, for being attentive, positive and going out of your way to show me what great service Stones KIA provides. Great job and HIGH FIVE!

Laurene Knighton

Great service and friendly, genuinely nice people!

Chris Peterson

we just bought a car there and they were so kind and so nice and so accommodating second car we purchased from them and we will continue purchasing cars from them for years to come. They also surprised us with the lifetime Car Wash! Thanks so much guys

Joe and Nyckie Ouderkirk

We recently just moved to the Eastern Idaho area, and have been to Stone's Kia twice in our short time here for oil changes. They are fast, and are very on time with their schedule. The service department receptionist is outstanding- friendly, out-going and very honest. It is almost like a family feel! We will be in this area for a few years still, and will never go anywhere else for our service. Their deals on oil changes can't be beat! Very impressed!!

Rhonda Delong

Brian .still loving my Jeep Grand Cherokee..Thank You

Linda Walker

The service manager, Kyle Stringham, has been patient and respectful to me and my daughter over many years when we have questions about how things work on our cars (or need repair). He has now gone to much effort to see that we get exactly what we want in a new car and what will work best for what we use it for. He got the color and all the features we wanted. The support staff (especially a young woman with dark brown long hair who works the counter in the service department) and the sales manager, Mark, have also been cheerful and helpful. The employees are dedicated professionals who care about each customer.

Celica Diaz

Great deal on car washes with full check on everything

Larry Stewart

Good service and car wash

Stephen Meldrum

Kim provided the most courteous service. Made multiple trips to talk to service personnel to answer all my questions. Quick service.

Jim Burres

Ask for Jeff; he'll hook you up with a no-hassle, "totally good deal inside".

Just a dad's life

We love these guys, repeat customers

Kennedy Reeves

Just moved to Idaho falls and was pre approved for a loan and was treated horrible at about 4 different dealers before landing at stones Kia early morning and let me tell you from moment one I knew this would be where we got our purchase. Justin was calm and cool and amazing and Tyler the manager worked with us to meet where we couldn't be happier with our new car. These guys are the real deal and I look forward to many more purchases. Thank you Tyler & Justin and Stones Kia for a great experience.

Steve Smith

Had my pickup in to be serviced, they got it right in, washed it also and at a good price.

Dan Morgan

Traveling through town from out of state. Helped us out in a pinch free of charge and even gave us a free car wash. Friendly and helpful. Such a great place.

Kevin D

I went to look at a car pre-approved from somewhere else. They insisted they could get me a better rate so I have them a go. After they ran my credit they wouldn't come down on the price even 500$ told me they couldn't do anything for me even though I was approved from another lender. Then insulted my girlfriends and my self. Even laughed at me at one point. The sells man told us it was a lease trade in and then the finance guy said it was from auction. They couldn't even get their lies straight. I would of left with a car if they would of worked with us at all. Even when my girlfriend asked about a car she was brushed off and treated sub human. I've never been treated so bad in my life specially with money in hand and I drove an hour to look at the car. They lost out on selling me a car and a second car cause she is looking to. I would never suggest them to anyone.

Maggie McCaslin

Fantastic customer service. Always get me right in.

Quinton Cheney

Cade will get you the best deal around. No reason to go anywhere else to buy a car.

Barry Phillips

Great service and friendly knowledgeable people. Highly recommend.

Lex n Syd Hairstylist

I am currently leasing a Kia and while I had my oil changed at Stones Kia I was looking around at what cars they had for sale. I will be in the market to buy a vehicle within a few months and wanted to see what was available. Not one sales person looked at me or offered to help or offered a test drive I spent about an hour walking around the lot by myself and looked at cars . Needless to say I won’t be buying a car from them. And then when it came time to pick up my lease, the service team was really vague about what they found on the car, and didn’t want to rotate the tires for me(even though the lease agreement says they need to be rotated every 5000 miles). I wouldn’t recommend them to any of my fiends I have definitely had better service else where .

Tiffany Snedaker

Mitch Loveland and Jacob McBride were incredible helping us buy a new car with no pressure. Thank you so much Mitch and Jacob we will recommend you to all of our friends and family.

John Mickulin

Super friendly and eager to help! I am very impressed with Stone's Kia!

Cayden Thompson

Stone's KIA really helped me when my car's engine seized. They provided quick and friendly service. They fixed my car as quick as they could, gave me a rental, and helped me through the warranty process even though I didn't purchase the car from them. Excellent dealer and people.

Jes Pearce

I drive 45 min to get my oil changed and any other service I need done. They know and are very knowledgeable.

Amy Allen

You guys are absolutely great. The best service received from a dealership. Thanks again.

JD Burton

The service department is top notch! And if you are looking to buy a car, Christine Campbell truly cares about helping you find the correct vehicle and financing for your needs.

Scott Yarman

See Saul if you are thinking of buying or trading in! Great service, great staff, amazing products! Thanks Stones...we love our new Kia!

Chad Reynolds

Love Stones Kia!! The service department is absolutely top notch and does an amazing job. Always feel welcome and I know they take great care of my vehicle

Ann Nita Jensen

I took my own part and they installed it for free with kind courteous service.

KAYLIE WALKER

I would highly recommend Stone’s! The service I received was phenomenal and I am very happy with the car I purchased. I’d go back and buy from them again!

Madison Flag Football

Dealership is awesome. Owner cares about the customer and the salesman was very knowledgeable. Great place to purchase a car.

Josiah Brooks

Nice for the most part.

James Lewis

Needed a part that had to be ordered. Stone's called me when the part arrived. Set-up an appointment for the next day. Was taken care of in no time at all. In and out under the time they quoted to me for the installation. Special shout-out to Kyle and Nick!! Thanks!!

Skye Stultz

Just got our 3rd vehicle at Stones Kia. Cade, Tyler, and Dan were so great to work with!!! You can always depend on them to take care of you and make your thoughts and feelings feel important throughout the whole process. Never once did we feel pushed or sold in any way. Also we have worked with their service department recently and they have been great, going above and beyond to help us get our remote starts installed. It has truly been an overall fantastic experience. Anyone and everyone looking for a new or used vehicle head on over to Stone’s. Thank you to Stone’s Kia!!!

Cameron Julander

Went above and beyond

jasmine wells

absolutely satisfied with this dealership. great customers service, friendly environment, id recommend this dealership to anyone who is looking into getting a new or used car. i walked in there and was immediately help, with in a short few hours i was able to get out of the troubled car i was in and into a very nice used car without any hassle. my car runs great as if it was brand new, im in love with it and 100% satisfied.

Jannika Op

They have great customer service and the people there are so nice. I love the unlimited free car washes.

shannon potter

2019 Stinger Beautiful....nice people

Tj Mott

I am writing this express how pleased I am with your guy's service department. I purchased my car from another dealership in town and all I ever got was the run around, even though I was paying them an arm and leg for a "extended warranty." I took my car in today for a recall on the headliner clips. I mentioned my airbag sensor and Jared and your team looked into it right away. I called a bit later to follow up and was told about the numerous repairs that were covered under my Kia warranty. I know it seems so standard, but I really appreciate everything you all did. It eases my mind to know there are dealerships out there that truly care about their customers. I will definitely be purchasing my next car from Stone's Kia.

Gary Mc Donald

My service appointment was handled professionaly and was over in less time than expected. Stones is a great place to have contact with.

Darcy Dayton

Everything about my experience was exceptional, the best customer service I have ever experienced .

John Moreida

Good people great service and very consistent

Drew Secrist

Cheap oil change plus a free wash. Can't bet that.

B.J. Park

Service department was great, d iij d what needed done and recommended things to keep an eye on. No pressure toward unnecessary repairs.

Johnny Storer

They are working hard to get me into a new car

Lynette Hauser

Quick in and out with my new car, easy financing

Kenneth Gilbert

My 2010 KIA Forte was taken in for recall service today, November 19, 2018. Frequently I review businesses where I buy products or get services. When I get exceptional service, I love to comment on personnel that represent, in this case, Stone KIA. My first contact was Eric Briggs, service adviser, Mr. Briggs is an outstanding individual assuring the satisfaction of the customer from beginning to end of the process. My highest compliments go to this employee. Second in the chain of help was the young man, Jordan Julian, who took me home and later picked me up. At 17 Jordan is very professional and a very intelligent young man. Stones has a hired a person that serves the company well. Jordan is a unique individual that knows were he is going in life. I appreciate that Stones hired this young man. My master mechanic at Stones is Doug Drkula. I have had an association with Doug long before he worked at Stones. Doug is a Jedi Master Mechanic with personality plus. Stones were very respectful in accepting my request to have Doug perform the work for me. I regret only being able to give Stones a mere 5 stars on the rating. Double that to a 10 and you have my opinion of Eric, Jordan, and Doug. I was EXTREMELY SATISFIED with my service this day. Thank you.

Jodi Anderson

Just a note to Jamie and Ozzie for your outstanding performance to always get me and my husband in and out in a courtesy way. We appreciate all you do. Keep up the good work !

Sierra Walker

They always fully fix any mechanical problems, so I never have to worry if a job is going to need re-done because the cause of the problems is not fixed. I love that they top off all fluids and do a pretty thorough check-up on my vehicle when I have them do any service. Great shop, good deals on newer cars, I would buy from them again!

Larry Standfield

For the most part I think most people will feel they overpaid for mechanical work, but to be honest my rating would have been lower if it wasn't for Dave, the detailer. After spending hundreds of dollars on servicing my car, the standard task, and most noticeable didn't happen. They forgot to wash and vacuum my car. Went back the next day, and Dave took care of it for it me.

Shanon Brown

Professional, courteous and honest. While my remote was being repaired, I was given updates while I was waitimg. The carwash staff is very helpful and courteous and don't blink an eye when you can't pull your car into the wash the right way. LOL!!

Cameron Blain

I have had the opportunity to purchase a few cars from other local new and used car dealers. (Right price and Teton Toyota) and I must say I will never be visiting those lots again. My wife and I purchased our first Kia from stones 3 years ago and we enjoyed every minute we had that car. Recently we decided it was time for an upgrade and decided to return to Kia stones in search of this upgrade. We had the chance to work with both Brian and Justin. Both were great to work with. They did a great job understanding the needs for our upgrade and didn't push us into a car that didn't fit our needs. Both sales reps were friendly, knowledgeable, and helpful in answering all of questions, and concerns. Unlike past visits to other local lots neither my wife or myself felt that these two gentlemen would be put to death of we didn't leave in a new vehicle. In the end they were able to help us find our next car that fit our needs instead of a car that simply filled their wallets. This will defiantly be my only stop the next time I am in the market for a vehicle. Thank you Brian and Justin.

Randy Webb

Great service department. Thank you Doug for getting us back on the road quickly!

Caitlin Croft

LOVE THEM! Both my mom and I got cars in the same weekend. Honest, helpful, and friendly. Got free car washes for life, along with 6 free oil changes. I walked in, told them what I wanted/could afford and they made it work. They gave me $1,000 more then my old car's blue book value. Would go back to them in a heartbeat!

Montana Grant

I left a pretty bad review about 7 months ago. I was pretty unhappy. There were several things they told me were wrong with my car but weren't wrong at all. However, they've since made up for it. And in the new facility they will actually show you pictures of the problems. And the service is much better. They're happy to help you amd they have a great little waiting area with free hot chocolate and coffee. And you can watch tv or they have cameras showing them working on your car. The oil changes are quick and cheap and if the air filter needs replaced they will actuallu bring it into you and show you how bad it really is. Even the mechanic was very great and patient with me. Overall I've been very pleased with them and glad I gave them a second try.

Autumn Clark

The staff was all very friendly and extremely helpful. My salesman, Jeff, was very patient, had a great sense of humor, and evenly politely answered all of my questions, including the stupid ones, that I just had to ask. Everyone there helped me, made me feel welcome, and they were very driven to make sure I was both happy with my purchase and that I was taken care of. I will definitely recommend them to friends and family, and return again for the next vehicle upgrade.

Thomas Shane

Great staff lots of help!

Richard Snyder

Stone Kia of Idaho Falls great selection in cars wonderful customer service and their service department is amazing

Unhappy Customer

I would like to start off by saying that Jeff in sales is awesome. He's a true good guy who does his best to make you happy. Polo in finance I would watch like a hawk. He's the shaddy used car salesman type of person.

Ed O'Rayeh

Great friendly service!! Prices are a little high. But service is steller.

Stacey Hill

AmAzInG Service!

terri adame

The most perfection. Outstanding customer service. Your not pushed into something that your not sure they just want to help you. Very patient folks. Just down right good customer service.

Off The Grid Investigations

I absolutely love Stone's Kia! Not only did Christine treat me like a VIP, the whole staff was amazing! I wouldn't dream of buying a car anywhere else! I learned an amazing amount about the cars and we had fun the whole time! Even the test drive was a blast! Thank you Stone's!

Camille Clifford

Christine campbell,is just a amazing women..love her possitive and full of great energy..just love visiting with her

Mike Reinbolt

Loved the service

LeAnn Wright

Very very good! Glad we went there! Nath friendly!!

Shelby Kirk

This review is years overdue. We love Stones Kia! Love their oil change price. We get all our service done there, they have techs that work on cars other than Kias- yep, you heard right so we take our 07 Jeep Liberty and 02 Ford Focus there. The Focus we just want to keep running for around town and they totally respect that. They tell us everything that could be done but then also only what *needs* to keep it running to and from work. I wanted to try and replace the side mirror myself and they totally supported me, if I got stuck anywhere in the process they said they would've been happy to help me know how to finish or if I didn't feel like I could finish it they would do it and prorate it according to what I got done. (I ended up doing it all so I didn't take them up on their offer but I believe they would have!) They do a quick vacuum and free car wash after service. They have an text system that notifies you when they start working on your car, the inspection info and when they finish. Couldn't recommend them enough!

Arlene Pearson

Very thorough

Cole Wright

I own a Ford F-150 and have been all over town getting oil changes. I decided to try stones kia and was very VERY impressed. got me in fast, vacumed the carpets and gave me a free wash. all for 26 dollars! and they also sent me pics of what needs looked at on my vehicle. who does that? really impressed. if I was to buy a vehicle. I would be headed there

Ryan Smith

Stopped just to look. Staff was friendly and helpful even though I wasn't in the market for a car. I'll remember this place when I'm seriously looking for my next vehicle.

Lisa Disney

Love Kia have went to Stines Kia for 6 years now.

Neil Christensen

Justin and Kyle were sooooooo helpful.

Steve Ellsworth

Stones offers a great buying experience, free car washes for life with any purchase and a very nice and knowledgeable service department.

Fern Mcintier

Because my son, Mark, is Sales Manager, and works very diligently with each and every customer to get them the best possible deal in the Idaho Falls area. Plus KIA is one beautiful vehicle under the hood and inside. Built to last... I know as I've driven theirs.

Melinda Clark

Friendly help, great repair shop, will work with you

Jose Mendez

I received a 24.99 oil change from Kia in the mail I decided to give them a try also a two minute drive from my home. Got an oil change ,driving home I notice that there was some money missing from my gloves compartment. $100 so I called Kia maybe I dropped it or someone pick up the money by accident. So they checked the camera and found that one of the employees found a 100$ bill in my car and decided to take it home. God is Good.

Max Bailey

Really good service and really good cars and prices... Talk to Justin Capson he'll hook you up!!

Tyler Heiner

I love the service department at stone's Kia they always go above and beyond to make sure my car is clean and they let me know of anything that needs to be done on it.

T.K. Chapin

Awesome and friendly service. Max, Tyler and the boss (forgot his name) helped us out and got us into a great car. I was able to get a better interest rate through a bank they provided than the credit union! Great experience and they work hard to help you get the best deal!

Cory Barrus

Excellent customer service. The Stone's Kia service center is staffed with the friendliest people around. Highly recommended!

Elisabeth Raley

I bought 2 different cars here. I love Stones. Honest, hassle free ... they're the best.

Shauna Wescott

Customer service is great, they are always friendly. They even have toys for my toddler to play with. I do recommend this place and I will be back. I docked a star because unless you want coffee or water while you wait you have to pay the vending machine. Other places I've visited it's all complimentary.

Lynnette Mockli

I bought my Sorento in the Seattle area and later moved to Idaho Falls. I have had it in to Stone's for oil changes and inspections and have been happy with the customer service there. I have had bulbs replaced, bought new tires, and brakes have been replaced. Jaime has always been very helpful and I have taken advantage of their shuttle service. Great people to work with.

Rosa Vidal

I recently purchased a CPO car from this dealer and the staff is very friendly. After purchasing the vehicle though, (the salesman had let me know that they had cleaned/detailed the car) I noticed a smear of what seemed like chocolate and candy wrappers in the back foot area and I had just driven it off and I called and they apologized and said that they would clean it right this second time, again a week passed I don't eat in this car or consume foods/drinks in the vehicle and I went to get my car washed at my local car wash (I live 2 hrs away from the dealer) and noticed large amounts of candy and chunks of chocolate under the car seats and an are of melted chocolate. all I did was move them forward and it was a mess also found a switchblade which makes me think it wasnt cleaned even that second time. I called again, same thing brought it back for another cleaning. At this point I didn't want to bother the dealer a 4th time there is still sticky parts in the back tht i have not used where passengers can put their drinks in the middle area tons of crumbs and sticky liquid. The center also had some kind of puff snacks lodged inbweteen that I cant get to the fans have also have a bunch of crumbs. I will take it to someone who can detail. They are a great staff and very friendly but this is the thing that has disappointed me.

Dale Burns

Great service Staff..

Legion Miracle

Update 07/27/2018: After thinking we'd finally come to an understanding of what was expected and requesting full disclosure, in less than 5000 miles we now need to replace the brake pads and rotors, as well as having a cracked exhaust pipe. We were practically required to purchase the extended warranty through national warranty corporation for the 2013 Kia Sportage we had traded the previously discussed Chevy Cruze in for. We are signed up for the diamond coverage, the most comprehensive plan that covers "virtually all mechanical and electrical" matters except those listed on the exclusions page. We never received the email on page as well as other pages of the extended warranty coverage. After being told today 07/27/2018 that the exhaust syatem is not covered as a "dealer exclusion." Stones has quoted 580$ to replace the exhaust. Stones does not seem to care about quality or safety in the used vehicles they sell. The Kia Sportage only has 33500 miles on it and has clearly not been taken care of. Before I forget, there was also excessive tire wear on what appeared from the outside to be good tires. The tire shop said they were certain an allignment had never been done on the vehicle so we've already had to fork out additional money for tires and allignemal, and now breaks and the exhaust system. So much for "full disclosure!" I do not advise doing business with this dealer, and will personally never go back to them for another vehicle. Update: *After speaking with Kyle, a supervisor, we were able to come to an agreement to resolve the issue. He offered to replace the alternator, clean out the air duct, replace the air filter, and disinfect the system to avoid any potential health hazards for the cost of what I could purchase the alternator for on my own. Kyle also noticed that the 2 rear tires were on Stone's inspection list for the vehicle, and that they were not addressed before or at the time of sale. He took on full accountability and offered to replace the tires and do an alignment. I feel satisfactory resolution has been provided.* Bought a 2013 Chevy Cruze from this location. less than 3 months into the lease the vehicle began experiencing a variety of issues including overheating, and electrical issues. Error messages included "Service Stability Track", "Service Battery Charging Systems," "Service Stability Track," "Service Power Steering Systems," and another one advising to roll down the drivers side window and roll it back up. This was also combined with the MyLink system resetting while driving, poor idle, poor / delayed acceleration, and flickering of the headlights. The dealer did do a diagnostics, however they failed to schedule the appointment in their systems, and found a mouse nest in the air filter (much larger than would have occurred in a couple months even if the car had been sitting), a clear sign that a good inspection was not done on the vehicle prior to sale. Furthermore the diagnostics resulted in them assuring it's a bad alternator which they want $400+ to repair (alternator rebuild 100$ new alternator from Advanced Auto Parts about $170 with 25% off coupon code) nearly 300$ in labor for a fairly quick repair. After speaking with an alternator and starter specialist, I have been informed the dealer had to have sold it with a bad alternator. The vehicle was looked at and the hose from fill bottle to housing was glued in, and the housing was broke (resulting in the overheating). The vehicle died on the interstate at 80 MPH, this is clearly an unsafe vehicle.

Kim Archibald

I went here wanting the 2017 Kia Sportage with cash in hand with my mom. The whole time I felt like I was getting looked down upon because of my age and my gender, the guy was really rude when I wanted to drive it by myself. I had a really nice trade in of a Kia brand car, a 2011. They tried to trick me into thinking my car was worth 4K instead of the 6k I ended up getting for it. Ended up going to Teton Toyota and getting a 2017 RAV4 and paying out right. Will never come here again.

Martin M.

Service used to be fast and reasonably priced. Now it is super slow and way expensive! Staff is still very friendly, but we'll be taking our business elsewhere.

Leah Penland

Stones Kia...what can I say? They are the coolest bunch of guys to buy a car from. Laid back, professional, and so much fun!!

Joseph McIntosh

Salesman was good to deal with. Who ever handles the trade ins offered me about $7,000.00 less than literally every other dealership in town. Wife was set on the KIA, but they would not come up on their trade in offer. Went with a Hyundai instead. If in the market for a Sorrento, it is not a bad idea to check out the Hyundai. It is a lot of car for the price and the warranty and service across the street is very good.