Reviews of Peterson Lexus (Rent Cars)

Kelsey Pickle

I RARELY write reviews but I am very angry now. I originally had a good experience with this dealership. The buying process of my car was generally easy. Staff was friendly, sold me my car with a full tank of gas and sent me on my way. After buying my car is a totally different experience. After a year of owning my car I needed to sell it for a bigger car since I have a new baby. I called to cancel my warranty and they told me to come in. I did and it only took a few mins to do, but no on really explained the process. 4 weeks go by and I still don't see the refund on my warranty. I called and left a message by voice mail and at the front desk.... Never got a call back. After a week went by I called demanding a manager.... Left a message... Still no call back. SO I CALL AGAIN. Finallyyyy someone took my call after I explained how mad I was. I understand it takes awhile to get a warranty refunded. But at least the dealership could have returned my phone calls with update and to answer my questions. I feel like they don't care to help me anymore because the sale is done on my car, and they aren't getting any money from me. My husband canceled the warranty on his car two weeks after I did, and he already has his refund. Here I am going on about 6 weeks, still no warranty refund. Called the financial manger at the dealership twice for status..... STILL NOTHING. Will not be recommending or buying from this dealership again..

hossein mehri

Everything was very good, specially the receptions. The inspection was detailed and rapid.

Stewart Alford

A year or so ago, we ALMOST bought a Lexus from Joseph Jensen. Though it was a close decision, we finally went with another brand. If the decision had been based SOLELY on the personality and the fine personal and professional qualities that Joseph represents we would not have hesitate to buy a Lexus from him. Recently we needed to purchase another car, and, not surprisingly, quickly returned to see Joseph at Peterson. We were again impressed with Joseph's genuine empathy for our opinions and his patience with our questions, and - what do you know?!! - we bought a Lexus from him. The experience was terrific. We love our new car! What is more, since the sale, Joseph has been proactively supportive - and patient - as we learn the 'talents' of this amazing, technologically sophisticated car. Thanks, Joseph!

David Smith

Michael Kinsman is a fine man. Don't be afraid to work with him .

Dave Schmitt

Due to misunderstanding, I showed up without an appointment. Tanner was able to get me in for an oil change and work was done in very timely manner. Always pleasant people to deal with.

Rem Office

Saturday afternoon around 3 pm, my wife coasted into Peterson Lexus with a dead alternator. She was kindly greeted and promptly serviced with no appointment, given a loaner car and sent on her way. Their outstanding customer service brought ease to a stressful situation. I highly recommend their services!

Josh Morgan

I just got a bought a truck from these guys. Jake McArthur was my salesman and was extremely helpful throughout the entire process .He wasn't pushy and was more than happy to help anyway he could. If you are planning on buying would definitely recommend going through him.

Brad C

Just bought an RX from Michael Kinsman at Peterson Lexus. It was a great experience. He was very professional and patient with all my (silly) questions. He showed me only the 2 cars I wanted and needed to see. No pressure. I will refer my friends and family to him and Peterson. I enjoyed meeting all the other folks there, too, including Ashley, Bill and Anthony. Great team!

Daniel W.

Needed new battery for our Lexus RX350. Was able to get an appointment the next day. Cost was a bit higher than if I had replaced it myself. However, I now have peace of mind that it done right. Warranty is decent: 24 month free replacement, 50% for next 24 months and then 25% for balance of 36 months. Our last Lexus Battery was the original and lasted seven years. Finally, got complimentary car wash which is always nice.

Bren

These guys were awesome to deal with.. I love my new truck!

Henry Franceschini

Excellent service and courtesy as I walked in just to make in an appt for next week as I recently moved into the area and the service consultant took care of 4 issues as we talked outside. Impressive and so friendly you don't get that at any Lexus dealer in the state of Florida.

Eric Gumbo

They have great service

John H

Brad in service went above and beyond when i was stranded when my Lexus just stopped. He found me a loaner and put up with my calls to get this fixed, things were delayed by parts and yet he hung in there to get it done. Thanks Brad for your follow thru.

Jim Walch

Great experience working with Jake McArthur! He was thoroughly knowledgeable on the cars. Did a very good job of answering our questions and giving us the right amount of information. The actual buying part was straightforward and went pretty quickly. We also had really great support from Shannon in understanding the technical details of car's many features. She was patient, answered all the questions, and coached us through getting everything set up the way we wanted. I would highly recommend Peterson Lexus, Jake, and Shannon.

Jack Winget

We had a very good experience working with Thomas Morgan our sales consultant. From start to finish we felt he was doing all he could to get us the car we wanted for a fair price. He was very knowledgeable about the RX and my wife is extremely happy with it. Ask for Thomas and you will not be disappointed. Jack Winget

Tracy Stallings

I just bought my new 2016 pre owned Toyota Sequoia and it was unbelievable how fast and efficient they were. Brit Messman and Anthony were so helpful. The financing was easy. I never would have found the vehicle without Brit's help. I told him what I was looking for a couple months ago and there was no hurry, I wanted to wait for the right vehicle. He found the more than perfect vehicle for me and my family. I absolutely love that Sequoi it has so many fun little add ons and it is the perfect vehicle to cart a family and a dog around in. Road trips and adventures here we come! Thank you Peterson Toyota/Lexus I really appreciate the pride your staff takes in their jobs! It really shines through in your customer service!

Emily Price

Recently purchased a new vehicle and it couldn't have been a better experience. Blake and Anthony in sales and Bill from the service department have all been excellent, as has every other employee I have worked with. They have truly made me a customer for life! Thank you!

Brett Krommenhoek

Great service! Great people!

Jenny Marson

Purchased my Toyota Sequoia from Peterson Lexus this week. It’s so nice I’m afraid to drive it

Kathy Smithpeter

My Lexus broke down just outside of Boise on the first leg of a road trip from Oregon to Utah. It was towed to Petersen Lexus. The service we received was phenomenal! They got me in first thing and because they need to order parts for the repair, Brad set up with a loaner so we could finish our road trip. As we presently are driving to Yellowstone, I still can’t believe Petersen offered this to us. Unbelievable customer service!

Troy Hyatt

We just bought a car at Peterson Lexus from Michael Kinsman. He was very friendly and helpful and not at all pushy or high-pressure. He was also very knowledgeable and happy to answer any questions we had. An overall great experience!

Gary Peckham

Made appointment. Showed up early. Waited to service. Service completed quickly. Car washed. On my way home. No questions arose.

John Mills

Been coming here for 11 years, you can't beat the service of a Lexus dealership.

Margaret Ross

We just purchased our 4th Lexus from Peterson Lexus. This time Van was a our salesman and he was wonderful. He found us the perfect car. We have always had wonderful service from both sales and service. We highly recommend Van and Peterson Lexus in general!

carol uleman

Great experience! Kathy and Brandon were terrific to work!

Alan Oyama

If I could select no stars I would. This is how my last visit to Peterson's Lexus Service Department went: Over two months ago, I received a Safety Recall Notice from Lexus concerning an issue with the side impact airbags. I called Peterson’s Lexus Service Department to set up an appointment. On the day of the appointment I took my Lexus into Peterson’s. When I got there, I was told the part required for the recall was not in stock. (Issue #1, they don’t check to make sure the required parts are in stock before setting up a recall notice appointment). I was told they would order the part and call me when it was in so I could reschedule the appointment. Two months later and I haven’t heard from Peterson’s Lexus Service Department (Issue #2, no follow up by Service Department), so I decided to call them. After getting connected to a service representative and explaining my issues, I’m transferred to the Parts Department to determine if the required parts are in stock. The first thing the Parts Department gentleman says is why is the Service Department connecting you, they should be doing the checking. I don’t even know what part I’m supposed to be checking for. (Issue #3, transferring customer to Parts Department) At any rate, he checks his computer and determines the part has been ordered and is in stock. (Issue #4, why wasn’t I called, why is a part required in a safety recall just sitting in the parts department?). I ask him if he can set aside the part, so I can make sure it’s there when I bring my car in. He says there will be no problem, it’s got my name on it. So, he transfers me back to the Service Department and I make another appointment. A couple of days later, I bring my Lexus to Peterson’s for the appointment. At this point I’m given a loaner car and told the car would be ready by 3:00 pm. Just as I’m about the leave the Service Representative tells me the part is not in stock for the recall and it’ll have to be ordered. (Issues #5 and #6, again they don’t check to make sure the required parts are in stock and after the first time, they didn’t do any thing to fix the mistake from the first visit). I tell the Service Representative that I personally checked with the Parts Department 2 days ago and the part was in stock. He says, OK, he’ll double check and he’ll text me with what he finds out. We leave Peterson’s and to kill some time head to the mall. After an hour and a half and no text or call from the Service Representative, I call the service department. The Service Representative does some checking and determines that part is not in stock, it’s being shipped overnight from Portland and it’ll arrive tomorrow. (Issue #7, no followup by first Service Representative) (Issue #8, the Parts Department didn’t actually check to see if the physical part was in stock). After that the service went pretty much as expected. The next day Peterson called me that my car was done and I drove back to Boise to pick it up. I’m disappointed that Peterson’s Service Department didn’t seem to have any sense of urgency surrounding this Safety Recall. My understanding is a Safety Recall is required because there is something wrong with the vehicle that could cause serious harm or damage. It took them close to 3 months to fix this safety issue and only because I decided to followup after not receiving a return call from them.

Tim Brininger

My son dropped the car off to have the lexus pros tell us why the back end shook when at highway speeds, They told us we needed new tires, our tread was fine so we were a bit doubtful. I will try it with different tires and see what happens. Fortunately the did not charge us for the advice so I still gave them 4 stars.

keith smith

Got me in and out. Very thorough and knowledgeable. Customer service oriented and the service was exceptional

John Gustafson

Adam Rogers was a top notch and pleasant Lexus new car salesman. The sale price was fair along with the trade-in value for our used SUV. We feel like we're joining the Lexus "family", and look forward to positive experiences in the future.

WayneD

Great Lexus dealership. We had owned a RX350 a few years ago and decided to get back into one again. We pulled into Peterson Lexus and was greeted by Michael Diaz. We test drove a new RX and then an F Sport NX300. Finally we drove an NX300h and we liked it. No pressure and many questions answered by Michael. He even found what we wanted at another dealership and got it for us. Sarah in finance walked us thru the purchase explaining everything as we went through the paperwork. Buying from Peterson Lexus was a great experience and really treated us like family.

brent brocksome

Excellent service for routine lube oil and filter However I was told and my paper work showed I needed new tires As my tires were at 3/32 or less Peterson’s provided two options for tires and I checked the prices on line and in person. Local tire stores were 100.00 to 150 less for four tires. I went to two different tire stores and they both told me that I had 5/32 on all four tires and that I did not need new tires. I bought a 4.00 tire depth gage and checked myself Sure enough 5/32 So this is a reminder to all to have other tire shops look at your tire needs, not just the dealer

Kirk Nickel

After a couple weeks of looking at a wide variety of mid-size luxury SUVs, we ultimately chose the Lexus RX350L from Peterson Lexus. We worked with Robert and he was just a pleasure to work with! So personable, no pressure, really tried to understand what we were after. We looked at a number of vehicles, both on-site as well as within the Lexus dealer network, and chose one that arrived at the Peterson the day of our 2nd visit to the dealer. Robert was patient throughout the entire process.

Bill Briley

Two salesmen helped me. Michael and Andy. They spent a lot of time with me, a lot of time. Never did I feel pressured. Leased a 2019 Lexus RX 350 and love it. Nice place to buy a vehicle

Keith Oanes

The sales and staff was friendly, courteous and professional. They went above and beyond to ensure we were happy with our purchase. No typical car sales pressure.

Wanda Del Conte

Love the customer service this dealer provides. You are greeted immediately with a smile and are taken to the office to go over the procedures and to review paperwork. Brad was my service representative and did an excellent job. My car was done on time and looked beautiful after they had washed it. I opted to wait in their office while my car was being serviced. They had coffee, water and a lot of good treats. Great experience!!!!

Ross Erickson

Bought a GS350 from Keith - What a great sales and delivery experience. Lexus does it right!

Admi Dervisevic

Great service.

Cristeen Millar

From start to finish, our Service Advisor/Manager, Justin Wagner, has always treated us with professional courtesy in a personable manner. He invests his time to keep us updated on the mechanical needs of our vehicle without pressure and with integrity.

Sarah Johnson

Jacob did an amazing job getting me into a new Lexus. I was frustrated that Lexus had just come out with a longer RX and I only have had my Lexus for 1.5 years. I didn't think it would make sense to purchase a new one but Jacob helped me figure out a way to do it. Now I'm driving the Lexus I need and love the entire experience.

Alex CCCP

The best customer service and vehicle service you can have. I have been to different dealerships but these guys are best. If they would sell trucks I would buy truck from them. They make you feel like family.

Bernice Kickel

I was referred to Michael Diaz from a friend who had recently purchased a Lexus. She said he was great to work with and she wasn't wrong. Michael was knowledgable and patient. No "salesperson" tactics like I've experienced in the past. He's a great guy and I would buy from him again in a heartbeat.

Christine Taylor

Van Vandenburg was the perfect salesperson! He listened instead of talking, gave me space to look at the car and test drive it according to my needs, demonstrated honesty (it probably helped that his previous work experience was in a different area), and helped problem solve when problems arose. I would recommend him to anyone! The dealership was almost as good;)

Dana van den Akker

Pleased with the service. Had a long wait to check in. Brad is very pleasant to work with. I was very happy to get a loaner car at the last minute.

TODD ROMETT

Great dealership, I would do business with them again. I came in from Colorado to get the car, Jake McArthur did a great job getting the paperwork all done so I could be in and out the door very fast.

Alan Jarvis

Impossible to work with. I went in 4 time to try to buy a car, finely went to Larry H Miller. Sorry Peterson I tried

Christopher and Co

My wife found great used car with 79k miles. Robert was super to work with in the Lexus store. Thank you

Paul Gallagher

Great experience all around.

Enes Kajdic

I’m so happy with LEXUS dealership in Boise they are best my sales man was JAKE KESLER he is amazing for all what we ask all answer was excellent highly recommended any one who looking for LEXUS

kim B.

I am completely satisfied with their services. The crew consistently make it a point that repairs and maintenance needed for my car are done properly, also very considerate group of staff in the service department. Thank you!

DL Ward

The work was done quickly and for less than quoted. Staff was friendly and courteous. All good and no complaints.

Colleen Zeimantz

Joseph Jensen was amazing in helping me purchase my brand new Lexus. I absolutely love the car. He was extremely patient and polite, and made me comfortable with purchasing this vehicle. It was a great experience. He also has helped me after the purchase with answering any questions I have had, and always been very nice and willing to help. And he has done this on his own. This is just the kind of person he is, friendly, knowledgeable, and always willing to help me, especially with all the new technology. I highly recommend him for anyone looking to purchase from Peterson Lexus. Thank you Joe.

Bob C.

Thomas Morgan is great to work with. He went the "extra mile" to find and deliver the exact SUV I was looking for, including exterior & interior colors and options, even though their dealership didn't have it in stock! The deal was very fair including trade-in value, available rebates & Lexus leasing. Overall, an excellent experience.

Louis Lopez

This is the second car I leased from Lexus and at the end of a 3 year lease I wanted to buy it. The sales manager we were referred to kept us waiting in the waiting room for over an hour before he finally called us in the office, after he ran my credit to 8 different institutions. He did not introduced himself to us nor did he explain it would take a while before he could see us. He was in a rush to get us out and going in our way and was not very hospitable. We are very disappointed with their customer service after being a customer for 5 years. I believe Lexus needs to monitor these dealers who sell their cars and pay close attention to consumers and the reviews we are posting.

Tom Codington

Mike D was helpful but not to pushy. Enjoyed most of our visit. Helped out by bring our new car to our house.

roger smith

Traveling through Boise. Called for appointment. All on time with needed service including clean auto. Very pleased. Thank you!

zsempai9 .

I shop at Peterson Lexus with confidence that they will treat me honestly. Jake McArthur worked with me for the whole afternoon until they closed on getting me into a Lexus RX 350 lease. He listened to my requests for looking at different vehicles and different ownership options. His willingness to try each option and give me results and let me choose was a benefit in coming to my final decision. He took time to review the vehicle's options and benefits, as well as going over the benefits of the lease over purchase for my situation. Jake offered that I come back at another date to show me the in detail regarding the many features of the RX350.

Shelley Sheridan

I had a great experience at Peterson Lexus! Michael Diaz was my salesman and was very friendly and knowledgeable. He responded quickly to my calls and text messages before AND after my purchase. I completely relied on him to answer my questions and help direct me to the right person when he didnt know the answer and he followed through every time. The buying process was quick and efficient and was completed within a couple of hours. After my purchase, I ran into an unexpected delay with an added purchase for my car, but Michael again was there to help expedite it. I returned to the service department a month later for the install of the added purchase. Tanner was very friendly and fast. His expected time of completion was spot on. GREAT experience! Go see Michael! You wont regret it!

James Dymoke

Bought a Prius from them. Good team was in, and out in short order. Staff is awesome. Only complaint is that it has been a bit of a chore trying to get their mechanics to install something that I ended up buying at purchase.

PD

I purchased a 2015 Lexus 350 ES a few months ago. During the initial test drive the road noise I was hearing didn't register as a problem, and I believed it was due to the road itself. After purchase, as I drove it more, I came to realize there was a problem with the vehicle. I purchased the extended warranty which is a first for me. The company boasts about the great service. I took the vehicle in with this concern and informed them it sounded like a wheel bearing noise. They were unable to locate/pinpoint the discrepancy. I suggested they change out the tires/wheels with another Lexus and test drive it. They did and reported they believed it was one tire, however they weren't sure. Not being sure, they still recommended replacing the tires for $1,000. I chose not to replace the tires at this time since they were unsure and the tire are almost like new. When I picked the vehicle up, the service representative slipped up and indicated they couldn't locate the noise when the last owner brought it in? So this entire time, Peterson was aware of this history, and they acted like this was a new issue. I called the Peterson/Lexus management June 24, 2019. They returned my call, however management seemed to have little interest with my concern. During the conversation, the toned seemed to change and then Todd assured me he would call back in two days after he made an internal inquiry. To date, the company has failed to follow up and return the phone call in an attempt to remedy this situation. Because of this, the service experience in this case was substandard and inadequate.

donbspencer .

This was my first visit at Peterson’s Lexus of Boise and will definitely not be my last. Before moving to the area my previous Lexus dealer told me my ‘14 RX needed rear brakes soon. S/A Tanner told me his technician would inspect the F&R pads and advise findings. Low and behold I have 6mm pad remaining on both. Recommendation to leave alone to reinspect at next service was made. I have been a Lexus customer since 1994 and found the ownership experience quite good overall, with the dealer sometimes the weak link. I hope my experience today revives the dealer side of the equation to the same level as Lexus’ vehicles. Great job Tanner and staff!

Devesh Dadhich

Got my first service with Lexus done today. Whole process of dropping the car, getting a loaner and taking the car back was very smooth. Dylan is very nice to work with. I am happy, I got a Lexus.

Chris Moriarty

Landon in the parts department was great. I had a number of questions and despite it being busy he handled them professionally and very well. Very pleased, thanks Landon!

Tammie N

Peterson's Lexus Service Department was wonderful! Absolutely great! We scheduled the service appointment online, easy and quick with a variety of service times offered. The drop-off was also quick but Dylan clearly explained the procedure and our service options. Dylan offered friendly professionalism that was outstanding, and the communication, via phone and text, was simply excellent. The car is back in working order and this service experience met and exceeded our expectations! Thank you!!!!

Blythe Johnston

The service department is phenomenal!! I have worked with Brad several times now and have always had a wonderful experience. The service is one of the reasons we only buy Lexus. 5 star!!

Linda S. Kiehner

Drove up to the Service Dept w/o an appt due to a broken windshield wiper (it was sleeting out). My service provider, Dylan, addressed my concern immediately. In less than 15 minutes, I was back on the road w/new wiper blades and my fluids topped off. I did not miss any time at work to make this quick stop. I always receive excellent service at Peterson Lexus.

Janeth Martinez

We went in for a check and they ended up breaking our passenger mirror. The guy knew he had broke it and let us go anyway. We came all the way from burley and when we went back so they could fix it. They didn’t even reimburse us for gas or anything even though they broke it.

Andrew Kazmaier

They always impress me with their level of service. They genuinely seem to appreciate my business, and go above and beyond what I would expect to make me happy and satisfied.

Debby Ball

I have always had great experiences at Peterson Lexus, but am disappointed in the service I received today. I had a 1 pm appointment for a standard service on my car. (My car only required a tire rotation and they topped off the fluids). I showed up at 12:55 and was told my service rep was busy but would be with me shortly. At 1:40, a different rep came and finally checked me in and sent my car back for service. At 2:45, I had to find someone to inquire about the status of my car. I was finally checked out around 3 pm with no explanation about the lengthy wait. Today's appointment did not meet the Peterson Lexus standard.

Nancy Estess

We have only high praise for the crew at Peterson Lexus. Struggling through recent auto issues due to our Lexus being hit, everyone from collision, service, accessories, shop have been extremely helpful & attentive.

Ted Arnold

Just leased an RX450h through Peterson. Robert Bolding was the salesperson, and he was great. Knowledgable about the car, no pressure, and pleasant personality. He made the normally unpleasant experience fairly enjoyable. Thanks, Robert.

Ashley Rojahn

Ashley and Blake were fantastic!! From beginning to end we were completely comfortable and taken care of. I’d recommend them to anyone!!

Daryl Jean Porter

Everyone in the service department were wonderful. Very polite. Tentative. My only disapproval is that what I was told on the phone before I drove the 50 miles to Boise was not accurate. It cost me quite a bit of time and money. I ended up with a key for $222 that I could have gotten quite a bit less expensive at the locksmith that they ended up sending me to in order to get it programmed because Lexus could not program it. I originally was told that only that's his could make these keys. I live in Ontario and I'm on social security so this was quite a expense for me. Consequently I will be driving back to Boise tomorrow to the lock and key place they sent me to and he is going to cost me another $200 to program the car and the key together.

Smart Strategies for Successful Living

I just purchased a new NX 300 from Peterson Lexus in Boise. My sale and technology specialist was Jake McArthur. I met with him over the course of a number of months to weigh out my options and to select the perfect car at the best price. Jake was highly professional, knowledgeable, and supportive. My entire experience with Peterson Lexus was amazing, and I love my new car. Thank you very much. Patricia Flanigan

T Basaraba

Update: just got a call from Bill at Peterson's and they are going to send a technician to fix the problem to save us a trip to Boise! Now that is good service! I bought a used Lexus from Peterson a few months ago. The first bit of cold weather we have I'm loading groceries into the back of my RX350 Sport and the lift gate falls right on my head. Apparently the struts or hydraulics are bad! So we decide we will make the 2 hour trip to Boise to get it fixed when the first oil change happens. So we make our appt. and call a week ahead to make sure they will have the parts to replace them. My husband even gave them the part numbers. The day of the appt. my husband makes the trek to Boise. When he picks up the car the service department says sorry but we didn't have the parts. You'll have to come back. Lousy service!! I would NOT recommend Peterson's!!

Austin Dixon

The team at Peterson Lexus made my life SO EASY... I dropped my car off to get an oil change and tire rotation. There were a few recalls on my car, so I had to leave it for the day. Without hesitation, I was offered a loaner car for the day and was in-and-out in about 20 minutes flat. Also, I was late to pickup my car at the end of the day and Dylan stuck around an extra 20 minutes for me. Overall... 11/10 would recommend!

Chris Hunt

Michael and Joseph were wonderful to work with through the decision making process. No pressure, just great information. During the purchase the entire team made the experience seamless. We moved from one part of the process to the next without having to sit idle for hours on end (like some other dealerships). As we were working on completing each step they were working in the background to move us to the next. This was truly a unique car buying experience for us, and we would recommend Peterson Lexus to anyone looking for a new car.

Karin Echols-Otto

These guys are the best!! Every single time is exceptional customer service. Thank you!

Karen Porter

Arrived at 9Am for scheduled closure and payment on Land Cruiser. Zack was there and ready for test drive, which went well. Then there was no one in finance to close. Had to wait until 1.15 PM. Doubt I would buy another car from Peterson’s.

Gary Benscoter

My buying experience at Peterson Lexus went well. I’ve had some poor dealings with other auto dealers in the past, so I had come to dread shopping for a car. Our salesman was Jake McArthur and he is very professional, knowledgeable, and helpful. There was no pressure and the price for the used car we purchased was a fair price. There was no need to haggle to get a reasonable price. After the purchase, we found a few things missing in the car. So we asked for these items. We did not get a firm commitment that these items would be granted. However, the very next day I stopped by and Jake gave me all the items we requested which made me very happy. I don’t know how their service will be, but when I take the car in for servicing I will write up a review. I would definitely return to Peterson Lexus to shop for another car.

Darci Mead

Excellent service!

E Duncan

I always have the best experience at Peterson Lexus! Prompt, incredibly friendly and helpful! Customer Service and *genuine friendliness every time! Thank you for all you do!

Bert Tavelli

Our family stopped for lunch in Boise on a late Saturday afternoon on our way to Sun Valley when my son noticed a large gouge in the sidewall of the right front tire of my ‘18 Lexus Rx. A quarter sized area of rubber was gone and the cord was exposed. Clearly we couldn’t get back on the highway, and after calling several tire shops, no one in the valley had a replacement that would match. I was looking at 4 new tires when the car was essentially brand new. Calling a dealer for tires isn’t usually my first thought, but Peterson Lexus had one, and replaced it in way less than an hour total time. The service rep, Tanner, was excellent. It was a great relief likely saved us a lot of additional time or expense. Thanks, guys.

Dena Zaccaglini

Jake McArthur is an absolute doll! It was time to turn in my lease. I went to the dealership (not Peterson Lexus) that I bought my car at to look at other vehicles. I was interested in purchasing a car, rather than getting into another lease. I was also looking at used vehicles so that I could have a lower monthly payment. I found a used vehicle that I liked, but the finance department said they couldn't "get me into" the used vehicle because of my credit (although it was 1/4 of the cost of the vehicles they were trying to sell me). They insisted they could only "get me into" another brand new car and Lease. They also were demanding that I put $1000 down. One of the finance managers also personally insulted me. I left. The next morning, I reluctantly walked into Peterson Lexus because I saw online that they had a cute used Audi for sale. It had low miles and looked to be in great shape. Jake was the first person I met when I walked in. He was kind, a great listener and apologetic for the horrific experience I had the night before at the other dealership. He patiently listened to my wants/needs and ultimately, got me into the car that I really wanted. I know that the car I bought from him wasn't a "big ticket item" compared to some of the new Lexus' on the sales floor. Regardless of this, he took all the time needed for our sale and made me feel like I was a VIP customer just like everyone else. Thank you Jake for redeeming my faith in humanity!-Dena Z.

Scott Ryan Miller

Service is top notch.

Linda Czarkowski

This dealership takes all the stress out of buying a car. Everyone is friendly and customer service oriented. A first class dealership.

Les Jensen

Michael Diaz did a great job!

Karen Buich

Everyone was very accommodating, kind and Pleasant to deal with! The only reason I did not Place five stars is that the process just took much too long. I wish there were a more streamlined way and process to purchase a car.

Sarah Bartholf

Kind, knowledgable staff.

Armen Baghdasaryan

My car shopping experience could not have been any easier! Michael Diaz was friendly, experienced, knowledgeable, informative, good listener, and patient! Michael makes the experience of purchasing new vehicle smooth and pleasant. Thanks Michael!!!!

Linus Osler

Great customer service!

Blair Saltz

I had the 10,000 mile service done on my RX 450h and was extremely pleased with the prompt and professional service. Joseph was very diligent in keeping me posted and providing me with a loaner car for the day. I really appreciate their top-notch customer service.

Mitch Battisti

Peterson Lexus treated me fantastic and offered excellent customer service for my Lexus Isf. I will definitely continue to have them service my car because I can trust them...

Sheri Keyeski

Super happy with our sales associate; Michael Kinsman and the finance dept and the whole experience was great! #Decembertoremember

Julie Allen

I received first class service from the entire team beginning with Mike!! Thanks Peterson Lexus, I adore my new UX 250h F-Sport!

Heather DePriest

Tanner was attentive, letting me know the progress every part of the way. The environment is pleasant, and I love a clean car at the end.

Cameron B

While in town from out of state visiting family, I stopped by Peterson Lexus intending only to look at a few cars to consider which to get when my current lease runs out. Keith was extremely helpful in showing me exactly what I was looking for in an informative, but also efficient, manner. I test drove two vehicles and Keith was great about paying attention to what I needed (and didn't need) and provided excellent assistance in finding exactly the right car. Given Keith's outstanding assistance, I decided to lease an NX300 from Peterson and have it shipped to me out of state where I live. I was dreading having to deal with car salesmen in my home state (very aggressive and not very helpful) and was really happy to be able to get the deal done at Peterson with Keith. The finance department was also great at getting me the deal I wanted and also only the additional options I needed- and we got it done very quickly, which was important to me. I highly recommend Peterson Lexus and Keith to anyone looking for a helpful, informative, and friendly car buying/leasing experience.

Dugan Elton

Best service ever!

azguitar .

Ask for Jake! This is the second car I've bought from Jake McArthur at Peterson Lexus, and both times I have been treated graciously. He is knowledgeable, patient, not pushy, and consistently an excellent dude. Buy from Jake, you'll be happy you did! Special mention to Mike there, he's also a great salesperson!

Deborra Bohrer

Courteous. Good at problem solving. Efficient

Jimmy Chong

Our sales associate Kathy at Peterson Lexus made the buying process enjoyable. She was friendly, professional, accommodating, and never pressured us. Dealing with her wasn't like dealing with a sales agent, it was like talking to a friend. That's how the car buying experience should be like. She even came in on a day off to meet our needs. I would highly recommend Kathy. Thanks Kathy, and if and when we are in the market for another vehicle, we will gladly reach out to you.

Hayley Johnson

I just bought a used vehicle from Peterson Lexus. My experience was overall good, there was just something that I wish could have been disclosed before finishing up the paperwork. The vehicle was advertised to have remote start and it was one of the main features when I looked at the vehicle online, however, after I signed the paperwork for my vehicle I asked for the key fob and was told they don't have one and I would need to purchase it. Otherwise, I am very happy with my purchase and love my new car! Thanks Peterson! I am editing my review. Previously, I had given them 4 stars based on the above reasons. Now however, I am moving it down to 1. I have a question about my vehicle and I have heard nothing from either the salesperson I worked with, as well as the sales manager. I am having a hard time because I like my vehicle, but I have not been satisfied with their customer service.

Taylor Meyer

We drove from Salt Lake City to Boise to buy from Peterson Lexus. Joseph was great to work with and was very helpful and enthusiastic about the vehicle we were looking at. Low pressure to buy and really seemed to care that we were making the right decision. We would definitely buy from them again because of the great experience we had this time.

Veronica Beck

Jacob Mcarthur is a great salesman! Wasn't pushy and was able to stay in our price range.

Doug Hamrick

Joe Z provided outstanding service!!!

Racheal Lane

My boyfriend and I got a 2015 Nissan Altima and our salesman Michael was such blessing to work with! I could tell he truly wanted nothing more than to help us, not just sell to us. We were there all day and he was nothing but patient with us, the best experience I have had at a car dealership was here at Peterson Lexus. I am sooooo happy with our decision on the car and the dealership. Thank you Michael and Peterson Lexus!!

Chris Johnson

Loved working with Joseph to buy my car. When he didn’t know an answer he would get help. He really picked a winner of a truck for me. Very personable.

Brett Green

Just purchased a new RX350 from Peterson Lexus and the whole experience was extremely positive. Michael Diaz was our salesperson and did a terrific job of making my wife feel very comfortable with her new purchase. Michael explained the features of our new vehicle very well and did not shy away from any questions we had during the purchasing process. From our initial meeting with Michael, to financing, to meeting the service personnel, it was all a very positive experience with Peterson Lexus. I would not hesitate to purchase another vehicle from this team and would highly recommend them to anyone. I clearly see now why Michael got the top banana award!

Todd Burdette

Very nice dealership and friendly people

Brandon Taylor

I’ve bought 3 vehicles from Jake at Peterson Lexus. Wonderful experience every time. Great pricing right up front. Fast transaction and great after purchase service!!

Chad Magadia

Took my GX due to a recall. I was very impressed with the great service they provided. The Service Representative, Dylan Bloom was very knowledgable. He answered all the questions I had and provided all the information that I should have as a Lexus owner. In the past, I have read some horrible reviews about Lexus dealers in other cities/states. This dealership in Boise, I would recommend to all Lexus owners (even non-owners).

Tom Williams

Excellent service as usual

jennifer maddocks

Awesome customer service experience

Julie Hart

Hate buying cars and playing games? Peterson Lexus is the place for you! Our salesman, Justin Ramsey, listened to everything we had to say, and understood our needs and wants. In less than 5 hours from start to finish we found a car, negotiated a deal, had keys in hand, and were all smiles. Listening to your customer will get you everything, including a great review on Google! Thanks Peterson Lexus, and to our wonderful salesman Justin Ramsey - thank you for your years of service in the United States Marine Corp, Ooh Rah!

Sherri Olson

Friendly staff who was very helpful and answered all my questions. Great service from the time I pulled into the lot until I left. I’m very happy with how well my car was taken care of!

Taylor Aitken

My wife and I had an awesome experience here with the salesman Michael Kinsman. We were treated so well and ended up getting the absolute PERFECT suv for us. The whole staff was helpful and enjoyable to be around. For the first time in my life I actually made friends with the sales staff. Michael was such an incredible guy that we plan to meet up with him later this month! I’ve truly never had a better experience at a dealer in my life. I look forward to doing business with these guys for years to come.

Jamie Muzzana

I am very disappointed with Peterson Lexus after almost purchasing a new Lexus GX 460. We were initially looking at a used GX 460, but the salesman told us we could get a new one for the same price after all the incentive offers. We were specifically interested in a new one that we test drove several times and spent a lot of time discussing with the salesman. Finally we decided to purchase, went through the process of assessing our trade in, etc. it wasn’t until the end of the process as we are looking at final numbers that the salesman informed us that the new GX we were looking at does NOT include any of the accessories in the price we discussed. I have never experienced this before. I would assume that when you are looking at a car, it includes everything you see. Not in this case, they said that they would remove the upgraded wheels, tires, rack, window tint, etc. and THAT is what we would get for the price we had discussed. They even have photos of the new GX online listed at the price that does NOT include these accessories. This is extremely misleading! We just wasted so much time there and feel like there was a complete lack of transparency throughout the process.

Violette Ruff

A positive experience. Friendly & competent staff.

Levi Sim

They were friendly and fast and generous.

Patricia Flanigan

Purchasing a new car that meets our needs and budget can be an overwhelming and frustrating experience. When I bought my new NX 300 at Peterson Lexus, I was greeted with an exceptional sales team who spent the time and effort to get me into the ideal car. My sales representative, Jake, went the extra mile. From the very beginning, he was attentive to my needs and skilled at turning those needs into reality. Because of Jake and the other amazing folks at Peterson Lexus, I am driving an amazing car. I am very grateful to them.

Robert Rudy

Had a very good experience buying new Lexus used with Robert are salespersonall in all things will work out wonderfully thank you again Robert

Jim Dorsey

Went to Lexus last week to Meet Robert “Rob” in Sales after selling our Ford Expedition. He was very professional and pleasant and patient towards me and my wife. Although we decided to purchase elsewhere we thought the Owners of the Dealership should know he was Awesome. We just decided to stick with Ford. We highly recommend this Dealership and Robert.

Cassie Freestone

Thomas was great to work with while buying my new Lexus. He was very knowledgeable and has been available to answer my questions after my purchase as well. I was very impressed with all of the staff at Peterson Lexus. They were great to work with coming clear from Idaho Falls. I am very happy with my purchase and highly recommend them.

BJ Ybarra

Great customer service! Transaction was smooth from start to finish with no surprises. Great support even after the sale happened, I couldn’t be happier. Thanks guys!!

the Dude

We have been customers of Peterson Lexus and Peterson Toyota on Fairview in Boise practically since we have owned cars (customers for about 20 years now). For many years, they offered impeccable service and positive buying experiences. We always had amazing interactions with Nick and Tracy who used to work in the service department for many years. However, something seems to have drastically changed with the dealership in the last few years. Our last purchase experience of a used Lexus was frought with issues, and left us feeling like we had been badly cheated. Our salesperson Joseph seemed very honest and great to work with, but was immediately counteracted by the sales manager's disingenuous attempts to appear as though he was willing to negotiate on the price when clearly he was not. The purchase process took many hours due to them wasting our time as though they were willing to negotiate when ultimately, we basically had to pay the asking price on the used vehicle. Also, when we came in several months later with the same used Lexus to ask Anthony, the sales manager, about our vehicles' current value for a possible trade-in and purchase of a new Lexus, we were told that it had dropped in value by about $9,000 within a few months (how can a USED vehicle decline in value by that much over a period over several months??). They wouldn't even look at the same bluebook values that they had used to convince us to purchase the very same used vehicle in the first place. Then let's discuss our recent service visits with Peterson. Our most recent service visits have left much to be desired as well. The last time we took our Lexus in to the service department it was for a multi-point safety inspection prior to driving our vehicle to another state, so safety was very important. We discovered almost 4 months later, when our "check engine" and "oil" lights came on, that it seems that they had either failed to note during the multi-point inspection that there was no oil in the vehicle, or had drained the oil and forgot replace it with new oil. Either way, checking the oil seems like an important component of any safety inspection. We had our local mechanic check the vehicle out and there was almost no oil in the engine at all (for nearly 4 months in our Lexus SUV) and we also had him check for oil leaks in case somehow a leak was to blame. There were no oil leaks present. We were crushed, as we have done everything possible to take the best care of our vehicle that we possibly could. Now, there is nothing that we can do to get our vehicle back the condition it was previously in after running it pretty much without oil for so long. The engine is now "laggy" and sluggish, and when we emailed Peterson to inform them of the situation, they did not even respond. This seems to be typical of Peterson's service anymore unfortunately. Our previous service appointment, the technicians scuffed the side of car leaving noticeable damage to our clear coat and left an oily "hand print" on the upholstery which they said they would remove during the next visit, but did not. They said that they were unable to remove the scuff in the clear coat, and it does not appear that they even tried to remove the oily marks on the upholstery. So disappointed with what used to be an awesome company to do business with. My wife and I are so completely exhausted with waiting for this dealership to do the right thing. Probably will never return here after 20 years of being a loyal customer.

Karen Dugan

Overall the experience was good. Brad, the service writer was professional and courteous and Nick, the Accessories Mgr was a delight! Prices quoted for some of the issues seemed high, but there may be assumptions about Lexus Owners. The vehicle IS 13 years old, and I’m on a fixed income..so deferred on the recommendations for now.

Avella Jankowski

Best dealership in the treasure valley. No pressure!

Kathy Seacrest

Joe Zueger did an outstanding job. I want to commend him for his communication with me, his updates, and his professionalism. He went above and beyond to get me back on the road. You are lucky to have him on your staff.

Orlando Maldonado

Michael Kinsman Great experience with Michael. Thanks for your kind and helping me find the right car. You are amazing.

Carlos Vallejos

Rio was very helpful. He helped me all the way to get the trim combination I wanted, after we found it Anthony the sales manager made the deal process a walk in the park. Thank you guys for helping me find the car I wanted.

Bryant Rudd

Michael Diaz is a friendly, nonaggressive sales professional who put our deal together for a new Lexus GX460 in really efficient way, pairing us with the car we wanted at a price we could feel good about. Followup from the dealership has been outstanding. Happy with the new car and the way we've been treated.

Zixi He

Peterson Lexus does provide thoughtful and detailed service all you need for a wonderful experience! Kathy was my salesperson and she is absolutely great!

Nick Watilo

Sold my 2010 Toyota Tacoma. My experience was top notch. The used cars sales manager Tony Pitchley was very pleasant and easy to work with. The sale price was fair and the experience was hassle free! Should I ever be in the market to sell another of my vehicles and Peterson Lexus were to show interest I would not hesitate in doing business with them again! I also have had my Lexus IS 250 serviced by Peterson Lexus and they made the process painless! They provided me a loaner vehicle while they worked on a manufacturer recall with no question. I have nothing but good things to say of my multiple experiences with Peterson Lexus.

layna deasy

Adam Roger's helped us with our purchase. He made every effort to make or experience a pleasant one. I would refer him to anyone looking for a new or used vehicle. Thank you!

Kerri Mecham

Thank you SOOO... MUCH for all of your help and quick responses! I have had SUCH a hard time locking down a 3rd row SUV. It seems like all of the other local car dealerships have been selling them as soon as they get them! But not this time! Ashley immediately responded to my internet inquiry and followed up with the requested pictures as they became available! I just know I would of lost this vehicle too (just like I have in the past few months with others) if it wasn't for Ashley. So THANK YOU again! Jake and Sarah were extremely nice throughout the entire process and made me and my family feel very special. Thank you all for such a great car buying experience, Kerri

Wendy Edes

No pressure, professional, respectful, friendly service! Thank you Michael~ Quality, comfortable, classy new ride! Thank you Peterson Lexus☆

Judy Lake

I don't normally write reviews but, I wanted to thank Jake for making my car buying experience so easy. He is a knowledgeable resource for Lexus and even when the lot was very busy he took the time to answer a few questions that I had. He found the perfect RX for me and I am enjoying my new ride.

hung do

These guys are great! They make it happen would totally recommend

Sam Ho S M

A bit expensive as compared to others service center. However, the service they can provide not all other center can do it. Good job.. Keep it up.

Joseph Hinkens

Michael Kinsman was great to work with when purchasing our new Lexus. Very patient, informative, and efficient. No smoke and mirrors. Great experience.

Terri Ritter

Customer service is excellent. Couldn’t ask for a group if nicer people. They go above and beyond to make sure everything is taken care of.

Robert Lemmon

Very attentive to my needs, helped me understand why some requested service items were NOT needed- saved me some $$! Tells me they are looking out for the customer's best interests!

Christy Jones

Peterson Lexus IS very professional and always does a great job with making service/maintenance appointments run smoothly. They provide loaner cars if needed. Their loaner cars are always comparable to the owner’s vehicle and always clean, which is NOT the case with other dealerships. I highly recommend Peterson Lexus!

Peg Marrocco

From the beginning to the end of this process my experience has been professional and honest, working with the team at Peterson Lexus. Ashley Brock was courteous, informative as well as communicating on a daily basis connecting me to the team members that my questions pertained to. Keep in mind, I bought this car over the internet and I will involve the Peterson team again even though I am 2400 miles away. Thanks to Ashley, Anthony, Sarah and Nick you all were a pleasure to work with considering you are professionals in an industry that tends to get a bad rap from time to time. Thank you all!! Regards, AL

Sunny Blamba

Very friendly staff..test drove a car here and told them that Im going to be ready to make my purchase once we close on our house in about 3 weeks and that Im looking at 3 other vehicles ...they gave us a car to test and answered all the questions we had...great service Lexus

Dustin Charters

Excellent customer service, quality work. Always nice to go get work done at the dealership, and walk away feeling that you were treated right.

Mary Lynn Gloth

We purchased a 350 from Michael Diaz 2 days ago. He was a great help guiding us through this purchase. He was very patient with us and answered every question as we drove 2 different models. We would highly recommend him and we will be using him again for our next purchase.

Smelly Fumunda

It probably is a few dollars more to get things done at the dealership but the level of service and knowledge of Lexus vehicles makes it well worth it.

Cynthia Bowers

After several weeks of shopping for a good used car, we finally found just what we wanted at Peterson Lexus. After looking at the Lexus,they evaluated the value of our car. We had the final cost figure very quickly- it was reasonable. We did not have to negotiate a lower price which made the purchase a much more pleasant experience. All of the employees were very friendly, helpful and performed their work professionally . A good shopping experience. Ed Bowers

Gary Moncrief

We worked with Blake on leasing a new Lexus RX 350. He was a great help; friendly, patient and never pushy. The experience was very positive--not something I usually say about car dealers! And we are very happy with the RX!

scidadle scadoodle

Great company to work with

Brandon Sterling

Really nice guys. Very helpful and fast and go out of their way to assist every issue.

Lisa Finley

Michael Diaz is the one of the best car salesperson I have ever come across in my 38 years of purchasing vehicles. His communication skills and attention to detail was outstanding. From the time we first looked at a vehicle to months after when we finally made the purchase, he was made sure we had the best customer service possible. The purchasing process was fast and efficient. Even double checking if I was taken care of with service and accessories. He is a man who wants to make sure his customers are well taken care of. And the follow through with not only Michael, but from Brad in service and Nick in accessories has left me greatly impressed with this company.

Kevin Emery

Wife just bought a new vehicle from Rio Love at Peterson Lexus. Low pressure, very knowledgeable and accommodating. Was willing to come in on his day off to make the deal, (didn't let him). Was ready for us the next day and buying was very simple and straightforward. Would highly recommend Rio!

David Summers

Honestly the cars are amazing, the service dept staff and the sales staff are great. The low review is for the parts dept not only are they charging for the codes (which you legally own when you buy the car no other dealership charges) but he lied to me saying it was Lexus charging them (I called Lexus and learned this was NOT TRUE) so having to pay for something I own is a little frustrating, but being lied to about it that's a deal breaker.

Kara Falkner

Jake Kesler was so easy to work with. I told him what I was looking for and he found it for me. The paperwork process was easy and fairly quick. I highly recommend buying a car from Jake.

Kiri Swanson

We never have our cars serviced because my husband is very handy with, well, everything. Lexus had a coupon for an oil change so we decided to take it in. From scheduling to picking up the car at the end was all very easy and smooth. They were able to accommodate my schedule, provided me with a courtesy vehicle, and kept me updated throughout the service. They did a full inspection and we had them do a few extra things while the car was there. Tanner was our service rep and he was great with communication. He was even abke ti save us money in the end. They send very thorough information about any other suggested maintenance. We may be taking our car there more often when it needs something due to their excellent customer service.

BMACOFBOISE Boiseman

Adam, great sales guy. Sarah: great finance person.

Dennis Estrada

Quick, fast, and friendly service.