Reviews of Hertz (Rent Cars)

Carole Disler

The Kia Seol met our needs. We did not have any problems with the car. I did have to go inside to the Hertz counter to check it in, because the outside tablet was not working for the attendant. It would have been very convenient, if I had been able to check the car back in outside.

Martin Rafferty

If hell existed on earth, you should opt to go there before going to this Hertz. They are the slowest and worst at the airport with the dumbest policies. Waited an hour +

John Accardo

Efficient. friendly and a reasonable value.

George Tobin

Bad communication. Made me miss my court date for out of town

Rev. Robin Kay Monk Self

While it's a new business relationship, it's been a great partnership so far. Hertz Gold Member reps have been friendly and have gone beyond the call of duty to assist in having great rentals

William Campbell II

Always a good experience and Patty is awesome when I return the vehicles!

Lakishia Simmons

For some reason my reservation with a different company was cancelled and all of the cars were reserved. Deborah at Hertz wad amazing. She gave me great customer service and fixed the problem. She was positive, optimistic, and really made the process so easy. Thank you Hertz! I honestly don't know what I would've done if she wasn't able to help me. You're a true gem. (I only met her once at the Louisville KY airport but will never forget).

Patrick D.

Everything worked very smooth, car was ready and in good condition, return was easy

Linsey Buckner

Good deals!

YJ Chung

It was the worst experience ever with hertz. this kind of bad experience usually involves one bad employee who ruins it for everybody but this place? Every three employees I met at desk was so irresponsible, incompetent and even rude. I wonder, if my english were not accented, this kind of situation might happen still? I’m a gold member and it was not my first time renting a car at hertz so everything was smooth until I found out that they charged additional insurance fees of 200 something $. So I told them I guess there is a mistake but there answer was YOU agreed to take additional insurance and we did nothing but just charged the amount on the system. I actually made two reservations one at Hilo and one at Honolulu airport with exactly same conditions but there was no problem at all at Hilo. So I explained the situation and showed them the documents which they should have looked up themselves to check the reservation status. Another guy came to help but he was not helpful at all and had same irresponsible and incompetence attitude. So after long long arguing about the bill with my parents waiting at the terminal worrying about the situation, they finally corrected the bill but again without any proper explanation whatsoever. Unknown system error? Thank you for the detail guys. That can be an excuse for any kind of situation, say, I don’t have basic skills to proceed with normal reservation kind of situation or tried to rip off you but ooops we failed kind of situation. The car was so dirty that I had to wash the mirrors my self to drive safely and oil change sign came on and off all the time. And situation about the billing problem did not end here. They said mischarged price will be cancelled by midnight but it did not, actually nothing has changed until the returning day. So I went to the counter and asked what was going on. And I only ended up with yet another irresponsible and even rude employee who just did not care. She didn’t listen to me carefully and her basic attitude was like our contract is done and it’s now YOUR problem not mine, go elsewhere I just don’t care. Wow you guys at least have consistency I give you that. I don’t want to blame the whole branch with one particular employee but three out of three? It’s just not worth to use hertz and pay extra dollars to get this kind of service at least here at the honolulu airport.

Jim Gray

Beware the return instructions sent by Hertz. Ended up almost on the flight line about 3 miles from the actual return site. Other than that it was a good experience!

Jerry Kosner

car ran as expected. People in Louisville were extra nice. good rental experience.

BG Wheel

I drew Hertz from a "name your own price" bid on Priceline. The price was great, about 30% of list. The service was not. At midnight there was one counter agent and about ten of us in line. Instead of serving us, she spent at least ten minutes doing something complicated with a Hertz employee who seemed to need a car. When I finally got to the counter, I got the usual bullying for turning down the extra insurance options--I'd already bought $30,000 collision from Priceline, have my own liability. Returning the car at 6 a.m., I got equally surly service from the counter agent (no one in the lot to check us in). Avoid Hertz in Louisville.

Blake Sanden

Rented a benzo from Mary

Govind Deviram

Poor car quality. After spending extra $s it wasn't to the expected level. Being the current gen compact SUV the Jeep Compass had Odd noise from the back seats, poor door/handle quality and the AC power never works to charge my phone. BTW there is no USB port either. I'll have multiple looks the next time pick the services from hertz and the specific car brand and model.

Don Olander

Rented a Buick Regal in Hawaii. As a Gold Member, access to the vehicle was just a few steps from the shuttle bus. The car was clean and a real pleasure to drive. Could have taken a cab to the hotel, but it is always nice to be able to have a vehicle to purchase necessities to take back to the timeshare suite. The weather was great. Look forward to next year's trip!

Laquonia Boyd

I would not recommend this place to anyone. After having someone rear end me (no fault of mine) dealing with the injuries from the accident and being without my car for the next month for repairs I was really expecting a rental car company would be a little more compassionate to their customers. When we went in I thought we would be greeted with warm smiles and felt welcomed NOT everyone had RBF especially the lady that help me I even offered to wait for another representative she told me no she would help and was very rude about it. I was put in what they called an SUV (Jeep Renegade) which I did not like, I asked to be put in a full size car just like the one I’d wrecked, but they didn’t have one so I asked to be put on a list to be notified once they had one, since they claimed it would be that next day but we never heard from them, called back a couple times and kept being told we will call once we had one. At that point we were fed up and called Enterprise and they got us taken care of.

H.S Kim

Convinient and not rush

Dan Brown

30min

Jason Davis

didn't realize you had to provide a gas receipt but they were cool about it

alison filippini

Great customer service! Monica, at the Louisville airport, was awesome. She was so helpful, warm, and friendly. I think, in general, Hertz costs a bit more than some of the other rental companies, but there are opportunities for discounts (AAA and the free Hertz Gold membership) and the fabulous customer service is totally worth it.

Monnie Williams

The staff needs to be retrained on how their system works and the importance of customer service. This location appears to be understaffed, and under managed. The young man Avery advised me my card was declined and that I would have to wait 24 hours to rent a car. I leave the location only to find a hold on my account for Hertz. I had to call the corporate number who sent me to the Pasadena location to pick up a car. If you want it done right the first time DONT GO TO THIS LOCATION.

Travis Morgan

Great service

Junghan Kim

I had a great experience!! Thank you Jack, who provided great service for me at the Hertz, Honolulu International Airport.

renee colvard

smooth process

Ansley Tran

Unlike the Budget office, there was no hour long line out front. When I got off the plane, I was able to go right to the front desk. My company had booked me a compact, but they were out of them and so I was given a free upgrade which I had no complaints about. Car was still dripping wet from the car wash cleaning it had gotten when I got upstairs. Dropping it off was a breeze with no issues.

Louis Sato

Tldr; Pros: none? Cons: racist front desk guy, car not ready on time Being a gold member at Hertz there were a couple things noticeable. After waiting in the Hertz Gold line for 15 minutes, the guy at the front desk says "are you gold? You need to line up over there" without even asking any information about us. Then when he finally decides to help us after we explain that yes, we are a gold member, he tells us our vehicle isn't ready. We showed up early, so that's understandable, but his attitude was absolutely horrible throughout this whole conversation. We wait 20 minutes until our actual vehicle check in time and go check again to which he tells us the vehicle still isn't ready. I told the guy it's pretty ridiculous the vehicle isn't ready, and he makes an excuse saying "well its 2:30".... yes, and the vehicle pick up time IS 2:30 and since we're paying for the vehicle, it would be great if the vehicle is ready at the decided time. I've used Hertz until now, but this has just ruined everything. Ill make sure never to use Hertz to rent a car. Update: they finally got the car ready and the same front desk guy tells us again "this is the gold member line. If you're not a gold you can't be here". Overall, car was ready 20 minutes after the reservation. The front desk guy was treating us differently (I would say racist because my dad has broken english). Screw hertz. I HIGHLY RECOMMEND NOT RESERVING A CAR THROUGH HERE

John Gillis

Great service and rental

Nancy Bertolino

We came in on the cruise ship and reserved a rental car for the day and a half that we were staying on in Oahu before our flight home. We called to arrange a shuttle to take us from the cruise port to the airport rental car location and were told that we didn't have to arrange a shuttle because the shuttles were "always there" when the ship came in. Once in port, we found the spot to wait for the shuttle and waited a half-hour or so with other customers, but when the shuttle finally arrived, the driver said that he only would drive to the downtown Hertz locations, not to the airport location. We ended up having to take a cab from the port to the airport. The lady at the counter gave us the hard sell on insurance and pre-paid gasoline, and then tried to up-sell us, by saying that the car we rented (a standard SUV) would not hide our luggage, leaving us vulnerable to robbery. She wanted us to spend $70 more per day for a Mercedes SUV that had a cover over the luggage compartment. We declined, and then found when we got to the standard SUV we rented, that the back was tinted dark enough that the luggage was well hidden anyway. The car was nice, although it did smell like smoke. Not happy about the shuttle debacle or the up-sell.

sophia miranda

Worst customer service at this location. Will be placing a formal complaint with corporate

Vernon Chaney

Ok

HEMANTH VAJJE

I would rent nowhere except here. So friendly staff !!! Always helpful :)

Ray Purviance

I went to Hawaii and got into my car and on the road in no time at all. The staff didnt keep my girlfriend and I waiting long and explained everything clearly. My trip around the island was nice and the experience was simple and easy

Beckie Shipley

This year, it was fast, easy and the return took a minute! This is at the Honolulu Airport. Only two problems: 1. they should tell their clients waiting for the shuttle bus, that there is no longer a HERTZ bus, which I waited for 1/2 hour. There is one shuttle (small) that takes customers to several different car rentals; and 2. I was they sent me out to the car, without someone there to tell me how to unlock the door, where the backdoor handle was and how to open the hatch. Now don't think I'm lame, the backdoor handle was up near the top of the car, , flush to the door and painted the same color as the edge of the window, and it was in a dark parking lot. But the car drove like a dream and service was GREAT. Last year renting from Hertz was horrible, Hertz was in a portable, the line was long and it took an hour to get any service. While there was a long line, the desk personnel left for their breaks, and the temp while waiting in line outside was over 100 degrees and at times there was only one person at the desk.. I didn't want to use Hertz, but had to because of the AAA discount -- so when I was shuttled to the indoor office, and I walked right up to a representative and out the door within 5 minutes, I was really impressed!

Gerald Kimura

I have been a Gold customer for many years. I have always enjoyed the service of the Hertz shuttle drivers upon arriving at the Honolulu International Airport. This new system with one generic shuttle picking up for a number of different car companies is not a good idea. Bring back the private shuttles for better service.

Pp NR

Everything pretty good

J Rob

The customer reps were very nice and helpful, but I waited over an hr, it should've been more reps

David Kirk

One person behind the counter. Five of us in line. Luckily, I had Hertz Gold, so she handled me quickly after finishing with a customer.

Kevin Reed

I cancelled my reservation as the customer service guy straight up lied to me when he said Hertz offers pick up service. Then when i called back the next lady was so rude. I will never call Hertz again and will advise all my colleagus not to as well!

Juan Marcos marquez

Been book for a day before, because my car was on repair, been waiting for 2 days now because they keep on telling me that there are no cars available.. what kind of a car rental that has no car available?!!!! DO GO HERE, YOU'LL JUST WASTE YOUR TIME.. might as well close your business!

FrozenStrawberry Juanita

Pick up was not good and vehiclw exterier had bird poop all ove it. Windshield had some sort of stuff on it that wouldnt come off with windshield wipers. Long wait. They use lyft to do pick ups and the staff were highly unprofessional. The female who helped me actually was outside by car with air hose on tire blocking an entire lane of traffic and this was while i was still in the lyft trying ro get there. They did not offer any other options on vehicle or protections and did not have much empathy for the wait time they caused sue to being highly disorganized. I took video of the vehicle before even pulling off because I did not feel comfortable with the situation.

Naz A

Worst company service. got mazda 3 for 183 dollars 4 days and they gave very rough condition with 40k miles..no alignment, hard steering. Lady was like give me $20 and i will give mini suv. I will not get it from them ever there.

Charlie !

There was only one counter agent working with another customer in line but she was quick to take note of me standing in the Gold Member counter and acknowledged me at the first break she had. She asked my last name and for my driver's license and after a quick verification, presented me with my vehicle keys and contract. I have rented cars from different companies before in Louisville but Hertz has done the best in ensuring I was provided great customer service and making sure I received the car in the class I chose.

Martin Ortega

This place sucks. They don't even have cars for rent, it doesn't matter if you have a reservation or you are a gold member. You have to sit and wait forever for a car to arrive while they keep attending more and more people even when they know they don't have cars. This has to be the worst experience I've had renting a car.

Steve Johnson

Great I20 sick to drive

Dante Kitchen

Horrible experience dealing with this company! 1st Hertz location listed on Google (Reisterstown Rd) is actually closed down when I went there but still listed for some reason. Next location (Randallstown) had very little selection and I was given a filthy Nissan Rogue with oil stains and bird poop on outside . And to make matters worse had tags that expired 2 months ago! Have to go thru hassle of trading for different car with valid tags

Boo Cool

The staff was very rude when I went to pick up a rental after my car was totaled out. I explained that I had to be at work at 3 and needed to get a few things done before that and they told me they would put me down for 2pm. They said it was because they didnt have a sedan but they should have upgraded me if a sedan wasnt available. They decided to be rude instead.

Justin C

They marked the car's gas full. I figured I'd tell them as I left the gate it was 3/4, but they have the only lone where you don't stop at a gate while leaving. I called and left 3 messages with no response. Out $15 because you can't talk to a human and I didn't feel like sorting it out at drop-off as I'm leaving my vacation.

Craig Paul

Small office, helpful staff!

Michael Vincent

Uncharacteristically mediocre for Hertz. I rent from other locations about once a month for work and this didn't match what I've experienced before. Took forever to check me in with constant attempts at upsells (tried to add $300 to my eventual bill). The car we got had a funny smell and the back door would not close. Had someone from Hertz tell us we had to fiddle with the latch mechanism, which works, but not really what I thought I was paying for.

Jim J

As a long time Hertz customer I've always had top notch service from the folks at virtually every rental location in the US I've been to. The folks at SDF in Louisville were EXCELLENT too!!! I needed to make adjustments to my bill and they were right on the spot with addressing and handling same in a prompt and courteous manner.

DONGKUN LEE

Always i used this rent car company

Ben Cockett

Deal's

Manooch Mohsenian

Professional yet friendly staff and excellent customer support was highlight of this rental from Hertz. We received a clean vehicle when we arrived and drop off process took reasonable time. Only suggestion: expedite pick up for Gold members by matching similar process as in other major airports win US.

Kim vanblarcom

Great overall experience from pick up to drop off. Counter time was minimal and we upgraded from a Jeep to a Porsche Cayenne. Would highly recommend Hertz Honolulu. Excellent customer service!

Keisha Carter

I had to use the Hertz in downtown Baltimore , on Pratt St , & I HATED IT , & I DESPISE them , they are so unprofessional , they even stole over $500 from my fiance & my bank card , & it was so hard getting it back , they are so untrustworthy , so to save the ppl time & a big migraine from the hassle , I WOULD NOT RECOMMEND these ppl to anyone

xiao fu

Very nice, the guy dropped off us at airport so we could catch the flight. I really appreciate for him

Steven Pennington

Friendly and fast counter man, Steven, and car was in great shape. Thanks

Susan Schaefer

Small and easy airport. Service was sufficient.

Jimmie Kirksey

I have been visiting this Hertz for many years and have never had a bad experience. The staff are always friendly, courteous and go out of their way to help. The location is a bit tight on space, but no more so than any place else on the island. The cars I have received have been clean, and mechanically sound. I have not had a mechanical problem with any of them. I typically get a midsize vehicle, clean and filled with gas, and when I have had to extend have had no problems doing so. Great job!

David Byram

The only thing really lacking is the Gold Member service and counter bypass

Adam Clark

Not accepting low credit

Yvonne Wong

I rented a SUV at Honolulu airport for a week. I got a Nissan Pathfinder. It had only 1400 miles on it. Since Hertz pick up location is right across from the terminal (I flew Virgin America) I did not have to take a courtesy bus to the pick up point. As a gold member, I still had to pick up the car key from the counter but the wait was short. I was totally pleased with the service. The car return process was smooth.

Yehuda Morag

Great service, comfortable cars, two thumbs up.

Rejoe Ozgunesliler

They will take care of you pic you up or drop you off. Not all locations offers that service

Kevin Lamb

Always provides great customer service. Good selection of vehicles to choose from in variety of class sizes. Vehicles are always in great condition, inside and out. It is obvious the employees cleaning the vehicles are doing a great job.

Zvi Knaani

Very efficient, both in pickup and return of the car. We (two couples with lots of luggage) had a Dodge Caravan, and it was spacious and excelent for our needs.

x1v160 .

We had a very bad experience with Hertz and would never rent from them again. We had paid $887 to rent the car ahead of time. When we got to the counter they told us we owed them an extra $300 for "fees". After having the car for a short time it was stolen. We gave them our insurance and they told us as soon as it was recovered, they would give us another rental. However after the car was found by the police, they then told us they would not give us another car, nor would they refund us for the 2 weeks we had paid ahead of time. Do not rent from this company!

Jon Leo

Horrible service, had to call nonstop for 30 minutes for someone to answer, asked why they were over 30 minutes late to pick me up and they said they had no reservation for me. I explained that my insurance company made the reservation the week before and I also called 2 days before to confirm and both times I was told I had a reservation. Now I'm over an hour late to work and been on hold for over 20 minutes! Do yourself a favor and avoid at all costs!!

Galen Whipple

no fuss car rentals, even given my age.

Valerie Fetters

So far, 5 star review. We were immediately helped and greeted with laughter and jokes by Eddie. He was super easy to deal with and helped suggest some things on the island. It was nice having a laugh after a long flight.

Michael Sinks

My experience with Hertz was far from pleasant. I flew in to Louisville late evening. There was only 3 people in line in front of me and it took over 45 minutes for the counter staff to process these three people. I have rented many a rental car and this specific location was by far the slowest and rudest I have ever experienced. Additionally, when we got the car, it was not cleaned very well, it looked like the only thing they did to clean the car was wipe down the windshield, and even that was not done very well. I have many choices when I need to rent a vehicle, and after this experience with Hertz, they have lost me as a future customer. One last thought to whomever might be reading this; I have never given an on-line review before and I might not have provided this one, except that Hertz sent me an e-mail asking me to rate my experience. So be careful what you wish for!

Connie Ice

Great service! I was in and out and on my way!!! Thank you, Janice!

Jim Feltman

Ashley Holden... enough said. After 18 hours of trying to get to Chicago from Columbus, I ended up with a cancelled flight in Louisville. With a meeting scheduled for first thing in the morning, making the drive to Chicago was my only choice. I walked up to the Hertz counter and Ms. Holden 's smile was the first thing I saw. She was so remarkably friendly and helpful. It really made a rough day so much better. I travel about 200 days a year - I have tried every rental car company on the planet and Hertz is far and away the best! Thank you Ashley!

John Fiebich

Friendly staff.

Jim Curtiss

Great customer service when pickkng up and returning. I will use them again.

Kia Meekins

I love the staff. They are professional and fast. Becky, Gary and Jason are awesome. Hertz are blessrd to have them.

james moore

Very nice staff and in and out fast.

colin harrington

Great rental service as always. Great prices and nice new cars in perfect condition and quality brands.

Michael Garcia

The staff were nice and helpful. Being a Hertz Gold Member is definitely neat to beat the line. The car I received was in good condition and clean, but had a few scuffs and beach water stains, so make sure you document these and notify them immediately to avoid taking the hit for any pre-existing faults!

Pablo Martinez

Demi sentino the best customer service ever thanks for you hospitality

Billy Loa

Wide range of vehicles

Amir A Bakhtiary

GREAT EXPERIENCE! I wasn't sure what to expect based on the previous reviews. When the Hertz employee offered an upgrade I was looking for a catch! There was none, I got a clean, new SUV (which I tried my best to return in the same condition). It does pay off to travel off season I guess! It took me less than 5 minutes to get the car and to return it. Friendly employees, swift processing and close to terminals. No pushy salesperson. There is also a shuttle.

Jan Peeler

Good customer service and reasonable rate.

Eric Taguchi

Very easy. very fast

John Smith

Upon arrival from MD to HI the check in process was fast and easy. The car was pre-assigned to the name on the account as a hatch back we requested to be switched with another vehicle four door sedan. Changing over to another vehicle was flawless but would have given 5 stars had the car been washed and cleaned prior to pick up.

Delores Holman

Needed a car and they had a nice clean 2018 Ford Focus, little pricey but no complaints.

Jacob Quinn

Slow check in. Vehicle was ok... but on check in, they tried to say a plastic panel was missing and it was my fault..... which took a picture to prove it was missing before.

Goodle Personnen

Had a very good experience with this location. I travel a lot... rent 50+ cars a year at a minimum and I would rate this location as one of my stronger overall experiences. Two reasons... one would be the lady at the counter who assisted me. Her first name starts with an A, but for privacy sakes, I won't type out her name here. She was very friendly, outgoing, and professional. The first car I was given had a flat tire when I went out to the car. I came back in, and within a minute she had me switched to another vehicle, which was an upgrade from what I had before. Grateful for that. The second reason was that I left my wallet by mistake at the rental location. I called the actual counter and a very polite lady immediately searched out my wallet and quickly located it. She held it till I could drive back to the airport to retrieve it. She, too, was very outgoing and friendly. Really started off my Thanksgiving holiday on a very nice note. The car itself was very clean and ran well. When I returned the vehicle, the check in person recognized my being President's Circle and immediately acknowledged that he would email me a copy of my receipt, which I received within about 15 minutes of returning the vehicle.

Timothy Freeman

Hertz was expectionally great all around even thou I had an accident on the day I was returning the car, they still treated me with dignity and pride.

Shane Murphy

Worst experience ever today, basically trashed my reward points saying someone must have been overiding my booking to make them work in the past. Not sure of the accusations her but 10 years of dedicated usage down the drain. Will not be back cause im not fighting to spend money somewhere. Truely a shame cause some of the staff have been awesome all these years.

Rafael Gomez

good service and easy to deal with

eric menal

I love ❤ crew there. Always fast and reliable. Monica and Patty make my days go quickly.

William Cuthrell

Will not rent again. Car was low on oil. Dipstick would not reach oil after repeated low oil warnings. Emergency assistance was contradictory about what to do. Had to personally find and put oil in vehicle.

Lonnie Edmond

Helpful and courteous. Nice upgrade for no more cost.

Park Davecool studio

Really fast and easy to get a rental car! We reserved and it takes only 3 minutes to rent a car. You'll be better to be a gold member.

Corrinne Archibald

Seriously the worst experience I have ever had with a rental car place. I got there after making my reservation and when I got there and said I was here to pick up the car the guy said, "I don't think we have any cars left." Really? You don't know that? He then went inside and said, "I am sorry we don't have any and then said that happens that you reserve them and then we don't have them." Again, really? What is the point of reserving it then!!!!?? I would never go back to this place. Didn't even have the common courtesy to call and say that they didn't have any cars available. I have a toddler and we drove about 40 minutes to get there. Ridiculous. Didn't even offer any other options. Wouldn't recommend them at all.

Grant Folstad

Great service and location

Josh Schoenberg

No issues, quick and affordable.

Chris Eliades

Arrived at a busy time. Found the staff helpful and courteous. I was picked up and dropped off. Very convenient.

THOMAS ROMANO

They went above and beyond to get me a car last minute on many occasions. Very nice, professionally friendly and most of all nice people.

Kris Eager

This tiny little Hertz operation is really great.

Frank Morales

This place didn’t tell me my insurance paid for additional insurance Incase I got into an accident with the rental vehicle. Me thinking I wasn’t covered I got the extra insurance costing me 250 dollars. Come to find out I can’t get my money because I chose the insurance without knowing, when I’m pretty sure they knew what they were getting me into.

Cathy Johnson

Easy and convenient to get to. Great staff.

Julius Durmis

They were to call me at 10 with taxi info . I got no calls . Their voice mail was inoperative. Cut me off and hung up. Twice! My wife was able to pick me up. I was able to get a car before noon before they closed for the weekend.

Samantha Avery

Hertz on Amherst Street may be a very small place, but the staff is always friendly and I've never had a problem securing a rental when visiting family in the area. The staff are all very attentive with smiling, positive attitudes. They let you know what they are doing, and why, every step of the way. For my needs, this location beats the area airport rental locations by a mile.

Marc Belanger

Good service

Henry Costa

Horrible Service and downright rude and despicable. Don't be fooled by their online pricing, this office is a complete joke and if i could give them zero stars I would. My 8 month pregnant wife booked a car for trip to visit her family in New York the Friday before Christmas. When arriving to their office to pick up the car we reserved, a full size sedan, they told us that they only had a compact car and would not be able to get us the car we reserved. Sorry, when you're 8 months pregnant, with a 3 year old and luggage, the small little car was not going to do. We ended up paying more elsewhere but got the car we needed for our trip.

Lisa Adams

We've rented from this location twice now and the staff are always friendly and eager to accomodate our rental needs. They definetly go above and beyond.

Ericka America

Great rates, clean cars, friendly service!

Christine Marcotte

Too many requirements.

Robert Rush

Great staff and excellent service

latieraqueen87 Pacheco

Very prompt service. Great company to rent from. Not overpriced.

Samantha Popov

I was between a rock and a hard place when I called, needed a last minute after hours rental. I called and they said they would stay open and yelp me out, and I was so thankful! I sent my husband on a flight told him they had a car reserved for him and when he landed the lady said no go! They don't charge debit card, credit cards only!!!! Thanks for telling me that when I called and reserved the car!!!

LA Olejar

The process was very fast n the management was amazing!!!

Christopher Driscoll

The only employee there was very slow and not at all helpful. Price was 200 above what was on the reservation

Julie Thibaudeau

Terrible experience with Hertz office in Nashua. After returning my rental vehicle on 6/13, I realized I left a pair of rather expensive sunglasses in the vehicle. I called Hertz first thing on 6/14 but no one answered the phone. I left a message explaining the situation and asked that someone call me back. No one ever called. On 6/17, my boyfriend called the Hertz office and spoke with someone who told him they would check for the glasses and call him back. No one ever called back. On 6/18, I called the Hertz office and spoke with someone who told me they would check their "lost and found" and call me back. No one ever called back. On 6/19, I called the office twice and no one answered. This is a poor way to do business and I will be calling the Hertz Corporate Office to file a complaint.

J.R. Bias

Fast friendly and the cars are always nice and clean!

Elizabeth Stoko

Worst experience ever, first they dropped me off a car with a messed up transmission, then i had to drive to their location to get a new one. The replacement vehicle they gave me had the windows down when the girl brought it out and when we did the inspection, it wasn't until I drove away, rolled up the windows and turned the AC on that I realized the car WREAKED like cigarette smoke! I called the office non stop for 45 minutes until the intern answered the phone. When she did instead of offering a helpful alternative she just argued with me. If my insurance would let me I would use a different company! FML

Debra Kidney

Very friendly and super quick at rental and return. Had no problems at all!

Ron Hohmann

The people were very helpful and the van was excellent.

Donovan Rowell

Always choose Hertz!

Tom Rainey

Excellent staff and great vehicles.

RAW

Long line when a flight gets in but this seems to happen to all companies there. Car was a little dirty but otherwise fine.

Michael Rahn

Hertz was great. The car was ready when I arrived at the check in counter. I was concerned about the car handling our luggage: 4 large suitcases and 2 carry on bags. Whoa! When we got to the car, Hertz had given us a Mercedes SUV! Everything fit. And off we went. It was only $47 a day, and a hot a coupon deal, too. My best rental car experience ever.

Amy Choy

Quick checkin/check out

Paige Whitney

Called them to get a copy of my receipt, called several times before someone would answer, voice mail was full. Finally when someone answered I was told to go online because she was expecting a flight to land and she couldn't assist me.. what terrible customer service.

Tara Sorensen

We weren't told where to drop off our slips and we went over to the drop off station for the cars and found Laurie. She was amazing and helped us with all 3 cars in getting our slips turned in. Thank you Laurie!

Angela Shipley

Terrible custime service. They need no stars. Their cars are raggedy and dirty. They never answer the phone.

Jules Diaf

This will be first and last time dealing with this Hertz Rental car. They are so rude and very unprofessional and not helpful at all. She was not nice at all very unprofessional. She was on the phone talking so one... They moved their office inside Hilton Hotel, and it will be almost impossible for costumer to find because there is no Hertz sign. I was turning around the hotels for over 20 minutes trying to find them. They gave me a car that was smelling cigarettes and I don't even smoke. First time having a bad experience with a rental car...

Jarrod

This branch in Topeka Kansas had given me the worst coustomer service I had ever received from any industry. Never have I felt more disrespected and unimportant in my life. I can to them with a problem and no one gave a damn about my issue. I was given a price when my reservation was put in and when I returned the vehicle, it had tripled. When I tried to get an explanation, the clerk completely ignored me and showed no remorse to my troubles. She half ass explained my bill then went back to her desk even though I was still obviously confused. Clearly the money is more important than the coustomer satisfaction and I will make sure to never go to a hertz ever again. You should be ashamed at the way coustomer a are treated here.

Kenny Jr

Very happy with the pathfnd3.5 it did all 1,756 miles with know problem

Tyler Dunahee

I rent from Hertz several times a year because it's most convenient for me to pick up from work or home, but I'm so close to switching to another one. I've had nothing but problems here almost every time a rent. From long wait times to not offering benefits of Hertz Gold membership, and so on. Last time I rented from here my car broke down in Western Maryland and I was stranded on the side of the Interstate 68 for 3 hours before they got a tow truck to me from the closest store. Makes you wonder what kind of care they're taking car of their vehicles if a 2019 vehicle with less than 10,000 miles breaks down. Definitely would never buy a car from them.

Biba Petrovic

Friendly and efficient service. Our reservation was ready and we were given two bottles of water for our car. At the drop off again service was quick and friendly and the Hertz employee actually drove us in the returned rental car to the terminal. That was great and saved us a lot of time without having to take our bags out of the car until we got to the terminal.BEST return experience ever!!

William Lomax

You need a credit card to rent a car. Terrible for the economy.

Jacques Ray

So, we had to return a vehicle rental due to a low tire and it was very quick and easy to do so! Also I had left my phone in the previous vehicle and the guys at Hertz Rental Return bended their backs to retrieve my cellphone from the car! Special thanks to the Night Shift crew working at 1930pm on Aug10, 2017! All around a great rental experience and I would choose again! p.s. the cars are very clean and tidy. :)

Hannah Sievers

Rental and quick and easy

Ming Chiu

Unsafe Vehicle! On our way back home about 100 miles away, our 2019 Dodge Caravan had a flat almost causing an accident with 2 kids and 2 senior citizens inside. I called Hertz's roadside service and waited but no answer so I decided to change the tire myself. It took 4 extra hours to get home due to time trying to get help, changing the spare, and driving slower on a spare. Upon returning the vehicle back the next day I asked for the manager to see if I could get some compensation for all the trouble. Not only was James unapologetic and rude but he said we would have to pay for the tire and time lost due to it not being able to be rented while being fixed! He ended up giving us a $25 voucher for future rental. How is that any good if I don't plan on coming back? Just a word of advice. Do not rent from that location. If you value your safety do not rent a 2019 Dodge Caravan. They don't let you know in advance which model it will be. It was the rear tire that I believe was defective. The minivan was brand new and had just over 7k miles on it. I was on a straightaway and if it was something on the road, it would of been the front tire that would of gotten the flat.

Joe Iezzi

Always easy to get my car tells me exactly what stall my vehicle is waiting . Car was ready ,clean and easy pick up.

Brian collins

have rented cars here several times and have always received great product and cusomer service

kiro6723 .

Worth costumer service I’ve ever seen, these idiots always with that stupid angry face like you are gonna ask for a favor or begging for them to please see my reservation, if you have an actitud you shouldn’t be working in there at least don’t bring your personal problems to the job.

Mike Lopreste

Have been calling all day with no answer. When we picked the car up we watched them let the phone ring endlessly until they would pick up and hang up on the caller. Attempting to clarify our drop off because the 800 number told us to drop off after hours but this location closes early and doesn’t accept after hours drop offs. Was threatened with a $750 fee if we took it to another location (airport) that would still be open. Disappointed we can’t even speak with them to clarify.

Melissa Hendrian

Really slow to get our rental out the door (1hr from when we arrived to when we left). The staff were nice, but the process took forever. The car was a new model, and the interior of car was clean, but exterior was really dusty.

Shane Marshall

Don't have the cars you order, staff lie to you, vouchers they give you are worthless ... never again with hertz

Leonard Hahn

RUDE!!! I spent over an hour trying to explain to one of the employees that I had to run a certain card, that wasnt working with their machines but works with other, because I was hear on the island for work. After calling the bank and the employee telling me If I didn't use another card in was going to walk. I asked a for a manager to come over and the manager told me that the magnetic strip was messed up and all he did was try a new terminal and it worked. So it wasnt my card it was their machine and after a hour there I finally got my car. I am a hertz gold plus member who was extremely upset with the terrible customer service.

A S M Jonayat

Wish I could give negative rating to this branch of Hertz. Worst rental experience in USA. Don't rent from here. I spent more than an hour to go through a reservation. Hertz representatives were also very rude. Details below - When we reached the Hertz rental counter I was not sure if I am a gold rewards member or not. So, I stood at the regular counter. After a short wait, the Hertz representative told me that I was a gold rewards member so I would have to stand on the gold rewards counter. I asked if he could do the processing but he said he can not since I was a gold member. So. we went over to the gold reward line and waited again for the representative in the counter to finish serving two people who were already talking to her (clearly they did not have a reservation). After a long wait, the 1st representative saw that we were still waiting and he called us to his booth again and he said since the other representative is taking a long time he is going to process our reservation. We originally booked Intermediate Elite SUV Group H4 JFDR and he gave us a key which was a 2017 Mercedes GLC300 and did not give us any other options. (Time ~10:30PM) I asked if the car had android auto and he said he does not know what android auto is - again not giving us any other options. I replied it was fine, and took the car assuming (a mistake on my part) a Prestige series car is bound to have android auto. We went to the car and checked but could not figure out if it had android auto or not. After a while, we decided not to rent this car. At this point, I moved the car from location C15 to A53 and parked at A53. I went back in and stood at the gold rewards line again. There were two new customers now and the gold rewards representative was serving them. We again waited for her to finish with them. When they finished we went and explained that we wanted to change the car to something that has Android Auto. She told me she can not process my request until I returned the car. I explained to her that I did not take the car out of the compound only moved from C15 to A53. However, she said I need to take the car out of the complex and then go to return - she can not do anything before that. I went out and took the car out of the complex and came back to the return section. It was almost 11:15 PM then and it was close to closing time. One guy cleaning the cars told me there is no one here to process returns and I have to take the rental agreement to the counter (from where I just came). Luckily, one representative showed up and processed my return. He also told the representative about the return using his walkie-talkie. I went back into the complex and went to the gold rewards representative in the counter. When I told her that I returned the car she again called return section for mileage using her walkie-talkie. The person who handled my return was clearly annoyed when she asked about the mileage because he also knew I just droved from C15 to the return section (less than a mile). After confirming she told me if I wanted something similar to what I rented (prestige series) and wanted android auto I will need to pay $30 per day extra or I could have a 2019 Impala which is a downgrade from what I originally rented. I did not want to pay extra and took the Impala. After all this, her behavior seemed like she is doing me a favor (Time 11:23 PM). Also, she did not give me the form for damage report, I had to ask for it. Finally, I saw clearly she offered drinking water bottles to all customers before us but neither of the Hertz representatives offered us any water. This was a clear discrimination. I regularly rent cars when we go on vacation. I have rented from Hertz and other companies. No one treated us so unfairly and rudely before. Every time I rented a car, I was either given an option or was told that unfortunately, they could not offer me an option because they did not have anything in stock. Train your representatives better, words matter.

Nancy Schroeder

I did not realize that there was something wrong with the interior of the car somebody had burned a hole in it prior to me picking it up. I had a cough for a day before I realized it when I called the company and told them they were extremely nice about it and did not try to blame me. They had me come in and switch the car as a matter fact gave me an upgrade for the inconvenience. Great rental car company

Jonte Hawkins

Great service. Convenient. Overall good experience

Shamaine Richardson

Fast service

Blood of Angels

Always great service.

Roxanne Darling

I am a long time Hertz Gold member. I generally love Hertz Gold Service. As a Hawaii resident who travels interisland and uses Hertz frequently, the service just continues to decline instead of improve. Some of the shuttle drivers are awesome - and they know who they are! Most of the car return staff are friendly too. But the set up at this location is utterly last century - and perhaps that leads to some of the less than aloha counter service that is required even for Gold customers. My biggest gripe though is the LONG wait for a shuttle. I typically wait at least 10 minutes, and yesterday, a full 20 minutes. It is irritating watching all of the "lesser" brands go by 2-3 times without seeing a Hertz bus. I have mentioned this to Hertz many times over the past 3 years; it is getting worse. Most people using Hertz have flown a minimum 5 hour flight to get here and often much longer. I'd sure like to see our local providers acting more like the Hertz Gold service on the mainland. I am seriously looking now at other providers.

Nigel Stewart

Good car rental.

Betsy McGregor

The wait was minimal and I was upgraded which was great. I walked right to the ready and waiting car. The office is conveniently located near baggage claim. You just need to walk out into the parking lot to the counter. All in all a very easy experience and the car itself was great.

Rinna E

Really bad service. Do not provide the car with correct size when have available cars. We rent a economy size car but get a super huge 7 people size SUV. After do the replacement, get a dirty and tire broken car. Should do replacement again, and still get a dirty car. One more thing, they treat customer book from Priceline really bad.

Yolunda Barquis-Taylor

I was very happy with the service and prompt attention to my request. I was on vacation for a month. There was so many things happening and had a very difficult time trying to find a car that could take care of six of us. I don't know why I just didn't trust myself as a Gold Car Member. Believe me I will never make that mistake again. Thank you!

deonte goode

The customer service is the worst........ They never have the car you want and I will never deal with them no no no no no no no no more........

Edward Hecht

Was put on waiting list to receive car, that wasn't reserved after being called in a week prior. Nobody has ever called back. Do not waste your time and effort here. Just go to enterprise like I did.

Zou Haobin

Worst experience. Rented a broken down car with a drained battery. This was okay because things happen and nobody could control that. However, I have tried to called their hotline and they got us waiting for 3 hours without providing any assistance AT ALL (No calling back either). We finally drove our way back to the airport to exchange our car (somebody helped us to jump start) and the Hertz Manager Mr. Kevin provided us the worst attitude and the worst compensation in my life (Oh well, I can only give you 10% off for your next rental, like it or not). Come on man, we flew 20+ hours to Hawaii for a vacation not to waste our time for all these BS. We wasted 3 hours in the carpark waiting for Hertz assistance, missed our dinner, travel plan and at the end, Hertz showed us such “excellent service”. Just take a look at the queue down here in the airport. Nobody’s queuing for Hertz. There are plenty of rental companies out here. WHY RISK YOUR VACATION????!!!! P.s Mr Alex your are a good man and thanks for your honesty and great works.

Joshua Goh

Returned the car here. No frills. They are part of the hotel. Parked in hotel garage, took the parking ticket and handed it to the hertz counter in the lobby. Note your mileage and gas when returning because the car return and counter are far apart from each other. If you don't they will have to go down find the car and check it before completing the return.

Rebecca Beacham

Pick up and drop off were SO easy!

Alison Dingley

Their service is always good at this Hertz site.

Sarah-Krystyne Eakle

They were really fast, and pretty decently priced considering. They were fast to work with when returning our car after renting. Only complaint is that they wouldn't use our triple a, as we are under the age of 25, but despite having to pay the underage fee, it wasn't badly priced. Would use them again.

Teresa Washington

Hotel i visit

Gordon Fuentes

Gr8 deals on cars n awesome pple

Price Modern

Worst rental car place ever

Erin Wright

The good: staff was friendly and the Triple A rate made it the most affordable The not-so-good: took 45 minutes to get through the line, but I suppose many people were looking for the Triple A rate The frustrating: I drive a Toyota Camry and reserved a similar size car. At the desk they said they didn't have any more cars that size and offered a "luxury sedan" or a Jeep. Once you've waited 45 minutes with small children, you kind of have to take what they give you; but if that is standard business practice it would be more professional to disclose it clearly when a customer makes the reservation - CANNOT GUARANTEE YOU WILL RECEIVE THE VEHICLE YOU RESERVED

Cassie Geis

Would have gotten 5 stars but we were unable to get the vehicles we originally requested. Other than that they treated us great and had good competitive prices.

J Chase

People were nice and friendly,

Rachel Hunt

Was on a road trip when the “check engine” icon appeared on the dashboard display. Stopped into this Louisville location and traded the car without issue. Amber was our associate and she was fabulous! She intentionally selected a car for us with good gas mileage and visibility AND she drove it up to where our old car was parked in order to save us from trekking across the massive parking lot. We really appreciate it - thank you!

Madison Rauba

Terrible customer service. The first car we got, the trunk wouldn’t open and the seats were dirty and looked like no one cleaned them. We went back to the desk and asked for a new car, and we got a slightly nicer car. In this second car, the key fob was dead. We went back again to the customer service desk and they wouldn’t give us an upgrade despite us having to go back multiple times for their sloppy job at checking the returned cars. When they gave us a new car in the same class as the old car, I asked if there was any way we could have an upgrade since they put us through such a hassle and the man responded “well I would just give you an old car haha”, basically refusing to even help us out even a little bit. He was very rude, you don’t say that to a customer who is having a bad service experience. We will not be getting a rental from Hertz ever again after this experience, which clearly showed that they pay absolutely no attention to their customers and do not value them. Do better Hertz.

Hakim Faku

I have always rented cars through hertz,and all has been good........until I came across to this branch in Baltimore. Completely Useless,if I could rate them negative 100 I would...The so called supervisor needs training,very unprofessional.

Julia Geib

This place is sorry!

Sarah Myers

Tina was a big help! Very patient and appreciated! Started my birthday trip off right. Thank you so much!

Josh K

Good service. But little more expensive than other company

Curious Tree

Easy Pick up and Easy drop off....simple as that. I used reward days so my rental was a value. This was one of the best Hertz operations in my experiences with Hertz and other rentals. Thanks and keep up the good service.

Raymond Rifenburg

Great cars. Easy return. Check-in way too slow.

Giuliano Michela

I booked and payed a car online in advance one month before. At the time of withdrawal they told me that my license is not valid. I never had problems with my license, even with other rental companies. Incompetent staff and impolite. I would recommend you to go other rental companies!

Autumn Neagle

Always great to rent from them. Gold Member so I have my car and key within 3 minutes. It actually takes me long to walk to the counter then it does to get my keys!

Gregory Jordan

Last second need for a rental (car repair) and they took real good care of me

Aminah Uthman

Would give a 0 stars if I could. Got a good car rate online and paid for it in advance. Got to the airport and they said they couldn’t read my card but the money was already taken out. Had to pay again with the impression that I would be refunded for what I previously paid. Came back and dealt with a different associate and told her my situation. She then tried my card and it worked for her! Now hertz is giving me the run around for my refund. AVOID HERTZ AT ALL COST!!!

John Rodriguez

Car was nice. Process was fairly easy. Upset from getting charged for 3 gallons of gas after turning car in. I filled tank and drove 1 mile to the airport when bringing it back so much for integrity in business side. Called and was told I needed to do an appeal process. Then they said Nevermind and provided refund. The refund didn't happen.

Dwayne Wright

Everyone was very nice and polite. Vehicle was clean when I picked up.

Shahar ARZY

Very good vehicles, nice people

jose 85

Cheap rental

Brady Simmons

Booked online: Line was out the door. When arrived they downgraded the vehicle I reserved. I was then charged $84 additional to what I had already paid. I will never book with Hertz again.

Elizabeth Aebly

Slow.... yikes, so slow

Allen Stewart Jr

Great customer service from Carlo, thank you for your help and patience.

Monique Shenea

I got a car with expired safety sticker and a past due oil change.

Leandro Emilio Olmos

All right as it should be. It would be good to dry the cars after washing them so they have a better finish.

James Mccoy

Dropped off at car repair Hertz said they was going to pick it up two weeks later still waiting just terrible service

Jeremy Rogers

I will never rent a car from Hertz ever again. I show up with my printed reservation showing a full size car. The person refused to accept my printed reservation saying he shows I have rented a compact car. I'm 6'4" I do not fit into a tiny car. We went round and round for 15 minutes. He refused to get the manager on the phone and just kept saying he shows a compact. They will never earn my business which is a shame as I travel a lot for work.

Bill Hoffmann

expedient service, pleasant personel in Nashua, NH.

Andrew Rockhold

Great place to rent from. They have great cars (that actually have options like DVD and heated seats) and the staff is amazing. The selection of cars is second to none. They always come clean and smell nice. I love doing business with these guys!

Fargo Business Review

Great rental car location under great new management. I always use hertz for my rentals. Thanks guys.

Jason Triplett

Rented a van for the swim team

Doreen Liebig

Very friendly and customer oriented. Highly recommendable

Jordan Smith

Not very informative

Henry Fischer

Most useless desk help ever. They are only "affiliated" even though their only sign is a giant Hertz one. Refused to help contact their tow truck to bring us to the location and then could not even pick us up. And then the woman hung up when we got frustrated. This place sucks.

Lauren White

Terrible customer service! I will never go with these guys ever again. You guys need to learn how to take care of your customers.

Kasper Kolbe

Rent from anywhere else. Had a problem with the car, took it back in, and a used car salesman guy said "these missing pieces in the wheel well might have let some water in and caused the horrible banging sound. But there's no check engine light (duh, and also wheel well panels aren't water barriers but whatever). We'll call you in a couple of days when we have another car to give you." A week later when I finally returned the piece of junk, I told the agent they should fix it before renting it and she treated me like an idiot. "That's just how that car is..." I raised my eyebrows and shook my head and she mocked me by raising her eyebrows and nodding back. I've been driving cars since she was in diapers and she shrugged at me like I would bother complaining about nothing. Pointing out that nobody replaced the car as promised, I got deflections and shrugs. The lot is full of cars! We can't rent those. You can't get another rental car within a week? I don't know anything about your rental. Threw up my hands and walked out. If it was my money instead of the insurance company I'd still be there waiting for a manager to show up. I take comfort in the fact that I'll never see any of them again.

Megan Crews

Without a doubt the best experience I have ever had renting a car! I had to change my dates / time last minute, and the staff was so accommodating! Tom and Peter went out of their way to help! I will absolutely be a returning customer!!

Cold Fox

So far, so good!

Trystan Flock

I like this location and have always had a great experience. I’ve noticed the car rental is a little more affordable than nearby car rental companies. The last car I rented was so wonderful, I didn’t want to return it! I’ll be back here again soon.

Alan Frank

The prices are great but sometimes the cars given are better than others. But I am a lifetime GOLD so mostly every Hertz is good for me. If they ever want to talk though... I can tell them a couple that may be challenged in the US versus others that exceed expectations!

Dave Cornette

Rip off, tell ya once price on internet, different price while checking in and yet another after return. Will never use again.

D Mills

Quick and easy. Short lines and very friendly staff..

Ron Arnold

Always cordial. Staff are knowledgeable. Willing to help any way they can.

Kwame Omari-Daddey

It was easy to get and returning process was the most amazing part of it. I loved it and i would recommend any of my relations and friends to use the service. Very clean cars and the members of staff were very friendly.

Terry Williamson

Everyone that we dealt with were pleasant and extremely helpful. Check in was a breeze, the car was brand new. Nothing but good things to say about this location.

Michael Holt

Simple! Great!

Judie Snipes

Friendly staff and fast service! They make it easy to understand the terms and expectations. Car return is even faster!

David Webster

The only problem that I had I made reservations at the Clarksville Hertz Rental and they gave my car to someone else I had to go to Louisville International I missed a meeting

Lanny Salisbury

Car was clean, did not break down. I wish it was a caddy, but I am too cheap to pay for one. All and all a very fair inexpensive car rental. No hard sells on insurance. Great service.

Generia Samuel

Its always a pleasure to rent from Hertz.

Will Terry

Amanda and her staff consistently exceed expectations. They are always ready for their customers and the cars are clean and available. Even when the counter is busy, service is quick and efficient and they move people out the door. It's the best car rental counter in Louisville, and I would not rent a car or van from any other location.

John Williams

Extremely pleased with my rental experience, uneventful and prompt, no more than 10 min and we were on our way. Thank you!

Anoj Atapattu

Went to place number of times. Their service is quick and friendly.

Michael Gilbert

Great for expert renters

Zayne Savall

Waited in line for 45 minutes beyond when my car was prepaid for and when I finally got with the agent they didn’t have the car I already paid for. Was told all that is available is a large suv AND that I would be responsible for paying the additional $30 /day even though I booked a midsize a week in advance. AVOID.

Dave Welsh

My experience with the Hertz location at the Louisville airport was, by far, the worst experience that I have experienced at any Hertz location in the nation. I reserved a car with Satellite Radio. The rental counter told me that they did not have compact cars with Satellite Radio. After a significant delay at the counter, I was given a car that allegedly contained satellite radio. The counter staff was willing to give me the car without charging for satellite radio because I had to wait so long at the counter. When I got to the lot to pick up the car, the Satellite Radio in the car was not activated. The Hertz staff in the lot could not activate the Radio, so I had to walk all the way back into the terminal to the Hertz counter. The counter staff did not have the knowledge to activate the Satellite Radio either. The counter staff was willing to put me in a larger car (which I did not need) that had Satellite Radio, but not for the rate I reserved online. It was going to cost me $10 a day more than my quoted rate. Frustrated after wasting about an hour with this process, I told them to forget it and took the car even without Satellite Radio. To add insult to injury, the gas tank was not full (it was between 3/4 and 7/8 full). When I returned the car at the end of my trip, I had to wait 10 minutes before the lady in the lot could check me out. When she did, she could not check me out with the hand held computer she had. When she asked me "Do you know anything about computers?", I knew I was in trouble. She could not print me a receipt because of her inability to understand her computer, so I had to go into the terminal to get a receipt. I almost missed my flight because of the delay in the Hertz lot and having to go to the counter to get my receipt. And I was charged more for my rental than was quoted on my reservation. Even though it was only a few dollars more, the principal of being mistreated throughout the Hertz rental and return process made me so mad that I asked the counter person why I was paying more than quoted. While she fumbled with the computer to explain the discrepancy, I was running out of time and was in danger of missing my flight. I finally said "Ma'am, I don't have time for this" and had to run to the TSA line. Never again will I use Hertz in Louisville, and perhaps never again will I use Hertz.

Sunny Talwar

This is my second time with Hertz and I had a very swift experience with them. I go in, sign the paperwork and I am on my way. Returning is quick as well. Car itself is in good clean condition. My response here is biased by the fact that I did not have a good prior experience with Dollar car rental. The respondent for them keeps on annoying by trying to convince me into getting extra insurance and what not.

Jeff Jorgensen

Very friendly staff! The line at the pick up counter was quite long and had to wait to get a car. Once I got to the counter they did not have the vehicle size i rented ready so they gave me a upgrade at no charge. This wouhave been ok but they gave me a mini van and I was by myself so much larger than I would like. Overall good experience just need to be better at cleaning the windows.

Denise Saxon

Easy to work with. Competitive prices. Good service.

oral richards

timely and efficient

Cesar Perez

It’s location is great being it is right across from baggage claim, no need to wait for a shuttle. The staff was friendly and the cars are clean and good condition

Lydia Hickey

Great service

Chris Lamb

Fast and easy and the staff is always very helpful.

yuri salmeron

DISASTER FROM THE MINUTE WE ARRIVED AT THE AIRPORT. LOTS OF UP CHARGES THAT WERE NEVER EXPLAINED WHILE RESERVING THE CAR. WHILE AT THE COUNTER THE CUSTOMER SERVICE REP COULD CARE LESS. NEVER BOOKING WITH HERTZ AGAIN, I'D RATHER PAY A LIL EXTRA THEN TO RENT HERE. HERTZ YOU LEFT A FAMILY OF 5 HANGING.... YOU SUCK.

전주원

The rental car is very good and the staffs are very kind.

Christopher Gomez

Friendly faces and great customer service. Clean cars with attitude too.

Scott Schuman

Great service

Kenneth Day

Always a great place. Debbie here is awesome

Eric McKinley

Great service and friendly staff. Renting from Hertz has always been a pleasurable experience.

David Kittle

Great experience easy pick up and drop off. Friendly staff

Andrew Wayland

Ripped us off by charging a fortune on insurance when we had no other options. Will never use them against

Paul Carson

Not actually here anymore! Actually at 815 e Pratt street

Nadine Kibalo- Carpenter

Absolutely horrible, horrible, HORRIBLE service from Monica. If I could give this place negative stars I would. My boyfriend and I came to Kentucky to visit my dad and family that we haven’t seen in almost a year. My dad bought the car for us but my boyfriend had to put a deposit down. That’s whatever. But the fact that my dad tried to ask Monica simple questions and she started to yell at him and basically told him to shut up was unacceptable. Monica said that she can’t talk to my dad because he’s not the driver. Word for word: “I need you to stop talking to me and asking me questions because you’re not the driver— move over so I can talk to the driver!! Stop talking to me!!!” I couldn’t help my facial expressions at all. I never experienced this type of treatment before and I’m absolutely sick to my stomach that this happened. My poor dad does NOT deserve to be treated that way from someone working in customer service and he paid a lot of money in this company. My father, boyfriend, and myself are all very polite people and never once gave her attitude, talked poorly to her, or anything. My dad had a question about the insurance and gas because he wasn’t sure of Hertz’s policy but got yelled at for trying to ask a question. Later my dad went to pay his ticket from the parking lot at the airport and told the guy who was working in the ticket booth about Monica and he said to my dad that he hears a lot of negative comments about Monica’s absolutely disgusting, rude attitude a lot. Louisville’s Airport Hertz needs to do something about this woman because her attitude and treatment is NOT acceptable and a horrible way to be greeted in Louisville.

Joshua Hunt

Stop me if you’ve heard this one...reserved a car online and then when I got there was told by the onsite staff that they didn’t have one for me and weren’t doing any same day rentals. Why even bother giving us the hope of a rental if it’s worthless in the end

Corey Tweedy

Terrible customer service

Latoya Haskie

Thank you so much Hertz Car Rental. Mark and his staff were kind and professional. My mom recently passed and my family and I were en route on getting to Arizona quickly. Hertz car rental was quick on getting us a vehicle late Saturday afternoon. The vehicle was clean and got us to Arizona and safely back.

adil ibrahim

The agent on the counter was very helpful and I had some issues with my documents that they need before car is rented and they guided me through the whole process and found a solution as well.

Phillip T Pearson

so quick and easy, In and out less than 15 mins

heather lewis

Desk worker was super polite and efficient. The car was clean and ran great. Returning the car took like two minutes.

Yuxuan Chen

I got a car and met tire pressure issue 3 days after renting. Hertz changed a brand new one for me and didn’t charge gas for me. Good customer service m

Sharon Schleif

They we're good

Standing Strong Mentor Program

A variety of cars. Great friendly service. Wonderful staff

Kendra Staskus

Beware! Rented a Hertz car at this location through Priceline for $66. Hertz added $149 in unwanted insurance add-on's without our approval. They refused to reverse them, won't return phone calls. Corporate Customer Service is useless. Rent somewhere else.

Ralph Smith

Good deal

Eric Cook

Very good experience nice clean car easy drop off when I found it (Not hertz fault) due to poorly laid out Airport very nice customer service rep at the counter even game My wife and I a couple of bottles of water because it was hot outside it’s the small Things that count

Beth Elliott

There were three people sitting behind the desk. Only one was helping customers. They were more interested in doing paperwork than customer service. There was no effort to smile or say they would be with us soon. On the other end, the return was easy and the young man named Steve was friendly, polite, and professional. Kudos to Steve at the SDF Hertz car return!

Jonathan Smith

Prepaid my reservation with a debit online. When I arrived at the counter the security deposit required a major credit card. No cash or debits. This was in the fine print at time of rental so ultimately it's my fault. Hertz agreed to the refund but it will take 10-14 business days to return my $205. Now I'm still out the money and I don't have a rental for spring break. Also note when I arrived I asked for the manager on duty. It was 8:30am and I received a runaround that the two managers were both "on their way in" and I'd have to wait a half hour. There's more than five other rental options at the Louisville airport. Use them NOT Hertz.

Paul Guthrie

I don't rent cars often, and next time I might make a special effort and pay more to use an off airport rental agency. The type of car we rented was not available. Parking was expensive. Long lines.

Jeanie Reynolds

We rented a car yesterday. When we got it, it was dirty inside and out and had numerous scratches all over it. We return it a few hours later in ther same condition it was given to us in. We get the receipt after inspection showing a total of 144.00 but the charges on ther card are much more.

Tanisha Durrett

Great service always!

James Wertman

We had a great experience at this location - customer service, upgrade and clean car.

Rossi Chiang

Gold member needs to get your key at counter, but that will complete in few seconds if you have booked online. Return is friendly and quick. Hertz did well job here in Hawaii than mainland. The route to all airport return is a little complicated due to construction.

Lois Cazinha

Excellent!! Nice cars !! Very friendly and helpful attendants !!!

Gina Doggett

I was in an accident and the insurance company sent me to hertz for a rental until my vehicle repair was finished. This company is horrible. The representative was not very friendly and he took the survey for me in which one of the questions stated is the car clean on the inside and outside. He put Yes. The car is absolutely dirty on both the inside and outside with a subtle bad smell. I’m so upset with this experience. I’m currently working on exchanging cars if possible. This is not a recommended place.

C Young

Monica was very rude and disrespectful for no reason. She wasn't even the representative that was assisting us. I will not be back to that location

Cameron Alexander

We didn’t have any problems checking in Kesha checked us in and is a great manager for this location! Our car was a little small for 5 of us so we came back and Kesha fixed the issue and treated us professionally and had a good laugh with us! Will definitely use Hertz again in the future!

juan velarde

Got just what I needed with fast and friendly service. Glad to be a Gold member.

TAMMY BILLMAN

The only reason for the one star is 0 was not available I have rented from many rental companies including Hertz in the past however this experience by far is the worst. I flew into to Louisville KY 9.13 from LA for my fathers emergency surgery. The gentleman at the Thrify counter was very friendly and professional. He handled my needs for the proper vehicle and also answered my questions regarding if I needed to extend my contract for another week or so, however this is where the friendly professional courtesy would end. I called the company on four different occasions two and three days prior to my rental agreement ending to extend for another week. I also explained that my wallet had been stolen the first night I arrived in town which included the credit card that was used for the rental ( explained my bank is aware they were my last charge so there would be no issues with the rental and deposit). I mentioned I have received my new cards from my bank I needed to update my information however with my father being in critical condition I was unable to leave the hospital. The young lady I spoke to was not only unhelpful, empathetic, inpatient but crass and rude which is the last thing that you need after such a stressful trip. I mentioned to her I would like to speak to her supervisor which she promptly replied” he will not be able to help you any further” and asked why I would like to speak to him. I replied to her your response should tell you everything especially having a sensitive job of customer service. She at this point left me on hold for 28 min and then I was disconnected. I called back and again no supervisor got on the phone. I then waited a few days and called again explained all of the above surgery, stolen wallet, police reports, fraud, and now my mother being in the ER to be told I have 24 hours to go back to the airport the original pickup and hand them a new card. I explained leaving the hospital with one parents massive surgery beginning chemo and another parents surgery the day they want me to return to the airport is most likely impossible I was told I’m sorry but you have 24 hrs or the car will be reported stolen and you will be held responsible for recovery So now instead of being with my parents I need to find a way to get to the airport 30 min away to give them a cc Really unprofessional for such a huge company I’m truly disappointed at their actions

Arthur Simpson

Great experience. Car was clean and perfect for my needs. Only issue was returning direction to aisle was not clear. Attendants looked at me but did not point me to correct aisle.

Darren Williams

The staffs here is wonderful they go way beyond their duties to make sure everything is alright!!!!!!!!!! 5 stars

Jean Batista Abreu

They are extremely slow, rude and incompetent. Be careful with your credit card because you might find charges that nobody will explain or notify. Also, they fill the customer satisfaction survey for you, without letting you know. Obviously the say ("on your behalf") how great they are. Good luck getting a decent service over the phone... Tiffany will just hang up, or leave you waiting forever.

Richard Burgess

Convenient & priced right

Matthew Rongey

Car still had trash left over from a previous rental

James Armstrong

Normal car is not so bad. Been upgraded a few times.

Amy B

Easy pick up & drop off, nice car!

Jennifer Menter

Absolutely terrible car rental company. Waited over an hour to get our car to find out they did not have the car we reserved, a small SUV. They “upgraded” us to a massive SUV that would cost us 3x the amount in fuel. The massive SUVs tires are disintegrating and unsafe to drive on. Called Hertz to ask for another car they told us we would have to drive hours back to the airport to get another one. Their customer service transferred us to 3 different representatives, all of who were unable to help and processed to dismiss us to the next person or asked us to send an email. With all the options for rental cars, I would highly recommend using a more professional and safer rental company for your future rentals. Edit to add: half way through our trip the AC went out on our “upgraded” car.

Susan Sisco-Berry

If you're considering renting from this location (a) read this carefully, (b) examine the photos with a critical eye, and (c) think again!!! If you already looked at the very telling photos you'll notice that they are all of either very long lines, or cars -- no doubt taken and posted by Hertz. We're no different than everyone else who travels to Hawaii: after several long flights the last thing we wanted to do was wait in line for over an hour!! But that's exactly what happened! I stayed outside with the baggage (as did these people) where there was very minimal seating/room. My husband went inside to wait on a line that moved at an excruciatingly slow pace--partly due to the fact that they had only one person "running" to get keys. Despite the fact that Oahu is a very commercialized and modern island, their procedures were very antiquated--apparently they've never heard of a kiosk! When my husband finally reached the counter he was offered a "free upgrade" which he tried to decline. At that point the associate had to admit that a dreaded mini van (that left us being the DD's for nine days!) was all that was left. It was hot. There were no bathrooms or water available. And the silly people who were return customers said that it's "always" like this! Don't be one of the people who thinks maybe it'll be better when you go and take a chance (again, look at the pics of the long lines posted by others!) !! You'll never get that precious "vacation" time back! p.s. We were there because our niece was moving back into her dorm at the University of Hawaii. You bet we've shared our experience with any friends/family who will be going to see her and/or attending graduation!!

Megatron Google

We had to wait 1hr to pick up our car. It had a bad wheel bearing/tires in rear. Right mirror didn't want to work. The shuttle drivers are rude. The car smells like urine. The counter people are nice. 2 counter people to help, so they had to work with what they were given. How hard is it to more people? Does the CEO need the extra money that bad?

Colleen Bannon

My husband, granddaughter and I recently traveled to Honolulu. We reserved a Toyota Corolla sized car. This size was not available so we were upgraded to a Chrysler 300 for the same rate. The cars are located at the airport with no need for a shuttle. We were on the road quickly and thoroughly enjoyed the comfort of this car.

Tatsuya O

Good support. The staff shows the example of boost sheet and child sheet to make sure the difference of the size and capability. That was very helpful.

david rita

Good cars but very expensive shop around for cheaper prices

Patricia Boltz

Cherry car at a good rate. Will use again. Mahalo

Julie DeWolf

Easy check out, and return.

David Wylie

Rental went very smooth. Service was friendly and knowledgeable. The van was clean and in great condition

Robert Artelt

Hertz makes my rentals so easy. Too bad the Hawaiian taxes are so high! They doubled my rate! Oh well I guess we have to pay for paradise.

Linda Baerend

I wish I could leave zero stars. Four days ago my Hertz rental car broke down after only driving for 40 minutes leaving me stranded on the side of a busy highway. Their (rude) customer service sent AAA to the wrong location so I was stuck there for 2.5 hours. When they finally arrived, they drove me to the “nearest” Hertz location to the Louisville airport location whereupon the manager there said I’d get another car — but at full price. He tried to sound generous that he could offer a voucher on a future rental, however. Initially he didn’t even apologize for my experience that day. My multiple calls have gone unanswered - and in fact I've now received two robo-calls from them saying that I need to return the car. I’d rather walk 20 miles then ever deal with this company again. Stay away from Hertz!!!

Don Gopez

Good service. Gold Members - the rental car parking lot for SDF is not exclusively Hertz and is not gated off from the public. Therefor you have to go to the desk to get your car keys. They should have more signage on this fact since Gold is handled differently at most Hertz locations.

Trenton Miller

Great price, Great car, and easy pick up and return :)

Michael Aubrey

Much better experience!! I will continue to use Hertz as my go-to for future car rentals.

David Lowndes

The staff in there treat you like a human and get you what you need a reliable car in mint condition with good rates Monday thru Friday all concerns handled in timely fashion.

Chad Meddles

The associates at the Hertz counter in Louisville could not have been nicer after we arrived. The confirmation took very little time and we were on our way home. Could not thank those folks enough for helping us out after our flight had been cancelled.

Bradley Bubar

The friendliness customer service ever. I even forgot my phone in car and I got it back.

sabrina colbert

Excellent experience, reserve car online, very quick process, pick up car and drove round trip to Alabama, had no problems.

Paul Coleman

On airport rental car return is hard to find and the signage is marginal. I glad it was day light, when I had to find it.

Spencer Prezioso

It took over an hour to get through the line to get our car, then we had to wait another 30 minutes to have the car brought to us. The lady working the garage was nice and trying hard. The woman who rented the car to is did not offer the pre paid gas option and tried to sign us up for insurance without asking.

Fronchesca King

I had a wonderful time as usual. Top notch customer service. Friendly and professional staff.

Mr. Robert

Oh my God my God did they suck. I used to deal with Enterprise and they gave me great service great prices and great selection that was when I had Geico is my insurance company my new insurance company is the general they also suck when I had a claim my choice was to go through Hertz they had nothing in stock even though I call 10 locations and all different distances from my house then I realize that they have cars and light trucks in stock until you tell them it's from the insurance company then they put you on a waiting list it doesn't matter if you request an SUV a pickup truck or anything a large because when they finally do have something in stock it's a compact

Sergey Shlykovich

Takes at least an hour in the line to get a car. Representative lied about fuel prepaid option, where he said they refund unused gas, they don't (I asked twice to confirm). Upset about their tactics, makes them no better than the rest of rentals in the same building. Budged had longer line than hertz, however three other rentals in the same building had no people waiting. Car was clean and did not have any issues, return was easy as well.

Karl Olsson

Worst rental car experience ever. They didnt have my prepaid reservation ready a d told me they would put me in a lower class vehicle that I couldn't fit in. After arguing they then magically found a vehicle that I ordered. Got a flat tire and I was never offered coverage for that they claim I was. Then i was charged 200 dollars additionally to use a debit card which I again was not told would be charged. I was under the i.pression they needed a card on file. The lady charged my card without my knowledge. So if you like a hard time and lies followed by deception go to this car rental service it will be alot of fun. And try to call them to speak with a manager everytime I did they were at lunch and I dont know anyone who can eat that many lunches in a single shift. I cannot wait to return this vehicle and be permanently done with them.

Robert Pixler

Easy to get to, easy to drive from. Only down side is having to get keys from desk first. Usually keys are waiting inside car and I just get in and go. No lines and did not have to wait so no problem.

Josh Friedman

Close to the terminal, but long lines at checkout. Have flexible travel plans

Riley Vittitoe

I've never had trouble with a rental before this place. Worst of all they won't be there to help you. This is just a contractor so its hard to get Hertz to help you and neither contractor nor Hertz will communicate with each other. I will never rent from here again.

Mark Brock

Very friendly and professional

stuart jensen

Great customer service and very fast and easy.

Kanduri Vamsi

Very helpful staff

Damith Rozairo

I have rented cars from here for about 10 years now. This location is absolutely amazing. Their cars are always extremely clean. The customer service is unmatched by any other company (or even other Hertz) in the area. Cars are always ready when you arrive to pick it up. No hassle what so ever. Even when I had a chip in the windshield, all I had to do was to give my insurance information.

Erin Wagner

If I could give this place zero stars I would. They presented me with a car that was not clean, and still had things in it from the previous renter-they also didn't go over the policy or contracts-they told me their "signing machine" was broken and to simply "sign here" and that they would cover the important things. They never informed me that if the car was brought back without a full tank of gas I would be charged $9.99 a gallon. They then never informed me there was a fee that was going to be charged to my CC-they simply charged my card near $160.00. When I called to ask about the charge, they were rude, and promised to follow up with me and still have not. I will NEVER use this company or location again-rude, shady, and failed to present all the information upfront.

Holly Ferrini

If there was a 0 star rating it would be. I was overcharged on my rental plus charged for tolls that I did not use but there was a defective unit in the car. I have been chasing my refund since November 2016 and its still not resolved.

Bryna Starling

HORRIBLE customer service. Employee lied to me when I rented from them last Friday. Branch manager wouldn't admit that his employee was a liar and didn't accommodate me for THEIR mistake. Good luck!

Leah Donahue

Doesn’t answer their phone, waited over an hour for the car and Tom Kelly was completely apathetic to it. Use Enterprise on Main St instead- WAYY better.

Sai Shyam Kolachalama

Great front desk staff. Tom in particular was of immense help. They work really hard and are nice to deal with. The location sometimes gets too busy and takes a while to get to all the customers waiting to pick up a car. That's the only reason for reducing a star in the rating. This is a great place for my rental needs and I go here often.

heath groshong

Amazing service on very short notice! I was in to pickup the car at 9am and walked out at 9:02 with Keys in hand and an upgrade on the car with no extra charge. Not sure why other reviews say they won’t take debit because I was asked for either or ( I used credit ). Amazing experience and already have a car booked for next week. THANK YOU!

Darren Becker

Poor customer service. And the two people I worked with due to my accident were rude and very impatient.

fenildalal

This is the worst location. Never book a car from this location. Worst customer service

Tawfiq Moalim

I went this morning to rent a car, there is a lady doesn’t answer a questions even doesn’t want to help you I think she came to work force. I don’t recommend

olivia carlson

The level of incompetence is surpassed only by their lack of sincerity!

Emily Kingsleigh

First time using Hertz, overall I would say the process was very quick, Professional service, did not push extras on us and drove away in a 2019 toyota tundra 4x4 with 15 miles on it! Returning the vehicle took less than 2 minutes! They take debit cards here!

Casey Allan

Service is terribly slow. Twice I have rented from there. The first they were nearly an hour late on picking me up after I confirmed and called after they were 20 minutes late. Second time I called 20 mins before they were supposed to pick me up and had forgotten. When you get to the office nothing is ready. There is never enough people working and even if you are the only one plan on at least 45 minutes to an hour!

Nick Loy

Good

Lok Khadka

Convenient place to rent car.

Franklin Tejeda

Staff were very helpful. They give us our AAA discount

Kevin Jette

The guy that was there was not very nice or helpful would mot ho again

sidney Dent

Quick and easy

Kinsey McFadden

The car was everything I needed and the service was outstanding. BTW, the price was great too.

Manish Kamdi

Slow service. thousand unnecessary questions. I went two times on this location, they try to give you a big car with additional fees saying they dont have small cars. Waited an hour to get a small car.

Che Simons

Staff are friendly and helpful, pricing is average for a hire car. Avoid the 'managers special' as it turned out to be a cargo van.

Megan McGee

Always great service in Louisville, rates seem to fluctuate wildly during different seasons. I would rent more often from you if better rates could be consistent. Too many layers to find the best rate, CP, codes, discount, and on & on. Strip it down - at least for pres circles like me!

Kenny Davis

No organization. Waited 45 minutes for a vehicle

DJ Kris Szanto

I recently visited Oahu, Hawaii. I set up my rental at Hertz at the airport online about a week in advance. The process when we had arrived was quick and painless. I was offered an upgrade and initially said no thanks... but was extended an extra discount and decided what the heck. For an extra hundred bucks I would get to drive a Mercedes for the next 5 days. The car was immaculate. It was also a hybrid with many driving settings which seemed to come in handy. I drove 303 miles in comfort and style with less than 1 tank of gas which I had prepaid for. Drop off of the car at the airport was super convenient and easy. Great experience!

Tonya Holt

The customer service representatives are extremely friendly the one downside is that there are never enough customer service reps serving just people who are not in the elite club so we end up waiting twice as long as other individuals

yvonne beanblossom

Good price for the rental.

michelle easton

Nice

Caroline Bagwell

Horrible services! No one picks up the phone, they hang up on you, and send you to voicemail. The voicemail is full so you can’t leave a message!

Christina Richardson

Absolutely no problems, fast service. The place is a little hard to find, but the guy who helped me was great. Happy to print out a receipt for me when my email was slow even though he had to log back in. When I called to see about parking, they were accurate in describing where to park.

smorinaga .

Quick procedure of both check-in and check-out at Hertz gold plus rewards counter. This reward is free of charge.

Brian Burns

Excellent service.

EpicLady100 .

I enjoy renting from Hertz in the Louisville, KY! The agents are friendly, personable, and they remember me because I fly in a lot. Of course I'm a Hertz Gold member, and will continue to be so for a long time! Prices are great, and I'm glad their available!

Eric Mason

Where to begin. At first I picked up my 7 passenger vehicle with no problem. The lady at the front desk was extremely helpful and courteous. A few hours later my vehicle broke down. Hertz was quick to work with me to set up another vehicle and this is when the problems arise. I needed a specific type of vehicle for storage, that the rental car facility didn't have, the next thing comparable was a minivan. Now, one would think, that due to the inconvenience causing a 2 hour delay in my departing, the rental car facility would offer a free upgrade, discount, etc. NO! they gave me a $40 voucher on a future rental and required me to pay an upgrade charge and there was no manager around for me to discuss the matter with (more on this later). I went ahead and got the minivan with the upgrade and I just remembered that I left my garage door opener and another item in the vehicle. The front desk told me they would get the items and have them ready when I returned the vehicle in a few days. On my road trip I emailed the manager of my issue/concern (this was on a Friday, today is Tuesday and I have yet to receive a return email/phonecall). Fast forward to my return date. I went to the front desk and to my surprise they didn't have my items. No one knew anything about the situation and again there was not a manager onsite to discuss the situation. The rep at the counter attempted to halfheartedly call a manger, but the manager did not answer. Basically telling me I was out of luck and needed to come back the next day. The next day comes, I call atleast 15 times before making a trip, no one answered the phone. Finally I was able to reach someone to inquire about my items. Everytime I attempted to explain the situation, I was rudely interrupted. And was told I need to file a lost and found claim on Hertz website. As you can imagine, this was not a welcomed response by me. After 3 or 4 days of emailing/talking no one ever told me I needed to file a claim. All the rep offered me was an email to her manager and was more concerned about her just starting her shift than providing good service. I am still waiting to hear back from her manager. if this is how Hertz conducts business and treats customers, I will NEVER rent a vehicle from them again. This is the Hertz location at the airport in Louisville, Ky.

T Sonka

I was treated very well and had a nice loaded out vehicle. Scott at vehicle turn-in was great and drove me to my gate. Renting a lot and being in Hertz President Circle has its privileges. The HNL facility provided the full treatment of my status. I look forward to my rental there next month.

Tyler Vinje

Pretty slow service but the real nip nibbler was the suicide inducing hold music. I mean I'm terrified of water and I would muchhh rather drown in salt water than wait on hold any longer. This music has been playing in my ear for 2.5 hours. I mean my family has a background of mental illness but I assure you if I off myself it will be because of this music.

Toni Fimowicz

Deborah is a sweetheart and is processed my reservation so efficiently. Patti did the same when I returned the vehicle. Thank you both for taking care of me!

Wes Taylor

Awesome experience. Asked if there were any upgrades available and received a great deal on a Porsche upgrade from the Ford I originally reserved. Check in was easy and drop off was easy. Most modern looking of all the rental counters, too. Great job.

Allison Hardin

Easy to use, and fast service.

Clayton Sherwood

Flight was delayed, and they stayed until midnight to make sure I had a car. Great business partner in Hertz, wouldn't use anyone else!

Kyle Nishiyama

The past three times we came to Oahu we rented a car with Hertz. The past three times we waited over an hour to get help in line. They’re terribly understaffed 100% of the time. I’m looking at two employees and a manager huddle around a computer for the last 40min. And this Line hasn’t moved.

Steven Ingram

Long lines for no reason. Even if you already paid you still have to wait in long lines

David Beightol

car was clean, on time, staff very friendly and helpful. Been on planes 7 of the last 9 days and rented from Hertz a few times...very reliable and affordable which I appreciate! Anything that makes travel easier these days is a plus! db

Christa Hall

The women at the desk was friendly . The car I wanted is nor the car I got but over all it was ok

Rhonda Williams

Upon arrival to Honolulu we were taken good care of by Nu. He help to release stress with laughter and he was very knowledgeable about the area and things to do. Our experience with him was great and hope he continues to brighten up the day of others. We enjoyed our stay here in Honolulu for a few days before we realized we could not drive from one Island to the next. We booked a nine-day stay between the big island and Honolulu and was under the impression that we could drive or take a ferry when we were doing our traveling arrangements. Needless to say, we realized we could only fly and had to return the car 5 days earlier. We booked this as a package deal with flights. Being that I paid 500 up front I can not get my money back . I contacted Expedia and they attempted to make arrangements for us to have a car on the Big Island. We didn't want a refund... just wanted to insure we had a car so we asked to transfer the remaining balance. Hertz did not budge. They refused to help, but continued to ask if I wanted them to book the rental for the Hertz on the Big Island for my last 5 days. NO!!! It's crazy because had I not prepaid for the car I wouldn't have been out of 300 dollars. I understand policy... I also understand human error... Hertz has lost 3 customers for life. Not just this particular location! We travel extensively throughout the year and rent cars often. I never experienced a company who was willing to lose over a period of time for 300 dollars. I will not spend with a company who is not willing to make sure their customers are taken care of. This was a learning experience for me and those who I am travelling with. I am grateful to have been able to pay for the 5 days on the Big Island and a plane ticket last minute. Hertz will never see a dime of my money again. In this case I feel that profit meant more than compassion and customer service.

Brian Adams

Fraudulently charged my credit card. After six weeks of almost daily calling and countless verbal promises, the district manager emailed me screen shots of the refund. I had to file a charge back with my credit card company to retrieve the money in the end. I have zero faith in this Hertz's capacity to do anything but charge you and then leave you in the dark afterward. Demand an alternate location when using this service, especially for insurance purposes.

Montrell marcus-johnson

Great customer service, fast check in/check out, clean vehicles

Doyun Lee

They were extremely rude and unaccommodating over the phone, then were an hour late in picking me up.

Daniel Foltz

Sooooo busy and counter person told me it was same every day between 10 am and 4pm, yet just half of registrars were open. Car was not where it was supposed to be and worker had to search for it. Not nice after long flight.

Jae Jung

The front desk lady was very nice and helpful. I had a pleasant experience. I've been a long time Hertz member and don't see any other reason why I would use other car rental services.

Patty Lott

They went above and beyond to make sure we got back to our ship so we did not have to pay a taxi. Very friendly

Zane Hosgood

The queue was super long!! I managed to squeeze in the preferred line otherwise I’d have waited at least an hour I reckon! Brand new car. Decent overall.

Arturo morales

Fast rental, great cars but failed to mention about mileage cap. No issues as I was under it but could of been bad if I had gone out of town. Def will rent again if in a pinch.

Sidarta Aliwarga

I have been renting from Hertz in Louisville, KY for about a year now and I will continue to rent from Hertz. The people who works at Hertz in Louisville are amazing people. My experience renting car with Hertz has been very satisfactory.

Brandy Smith

I cant say thank you enough to the manager. We went in after a car accident ( we was side swiped) and forgot our CC they worked w us and after we got in a rental it didnt have a pleasant smell, so with out hesitation they put us in a 2019 Hyundai Accent that was super nice! Thank you

ronald davis

The agent gave me the correct car in the assigned space but the wrong keys It took a while to find the car the key worked in Upon returning the car I could not get a receipt as it was the wrong car The agent in the terminal was rude and argumentative And this being a gold member Hertz is slipping I can see now why the company is losing money No one from the company has contacted me even though I requested it

Miguel Pagan

we have not bought a car in Topeka, in the entire time we have lived in Topeka (16 years). Other dealers in town could get a clue and take mark's class "in how to treat customers and do business", people would not go out of town to purchase vehicles. Mark from start to finish was Way Over The Top and Beyond anything else we have encountered when buying a car. bought a 13 Honda Fit and love it! You will save your self a lot of time and frustration if you go see mark first when purchasing your next vehicle...................Thank you Mark Hobart for everything!

E Z

Great help with renting a car. Monica got me a small SUV, was kind to my son, and was super helpful!

joe gonzalez

Initially my reserved vehicle was not available, after 30mims the awesome staff got me in a upgraded vehicle and offered compensation. Way to turn things around Hertz!

Jeff Jones

Hertz SDF I haven't had a bad rental in 20 yrs. Great Staff !

Barbara Rudiak

I appreciate that ordering the vehicle on line is simple and picking the car up is even more simple as a Gold member. Returning the car is also easy. Patty Christman, the employee who checks the car in upon return to the airport, is always pleasant. This last time I did need to contact Hertz's emergency service. Troubleshooting was handled quickly and efficiently. (I had a keyless car and, and even after driving it a day, this particular time I didn't realize that I needed to have my foot on the break to start the car.

Ann Hobart

Please update this record, company has moved to 313 S Kansas Topeka KS 66603

Jack Sanders

Great place to buy a used car.

Steven Aiwohi

Not all rental stations are lenient to clients needs

Gene Kerns

Super nice folks

Jenny Kratochvil

I was guaranteed an after hours drop off would not be an issue. On the day of my planned rental, the office did not answer the phone. I tried for 30 mins straight without success reaching the office. I finally called the national number and was told there is absolutely no after hours return and I would have to keep the car an extra 2 days and would not be reimbursed for the extra charges due to their office lack of knowledge or false promises. I immediately cancelled my reservation and instead used Uber. After reading other reviews, I will also be checking my credit card for false charges.

Sarah DiRocco

These guys are great. Good pricing, pick up from the hotel. Very nice cars and a great staff. We were in a bind and had forgotten his wallet in our truck, not only did they pick us up but they took us over to our truck so we could retrieve it. Had a little issue with our credit card and they waited until we got it sorted out with extreme patience. Would rent from them again if ever we are stuck again. Thank you so much for all of your help!

Emily Thomas

Staff aren't transparent about fees, even when asked. During initial rental, just after sending my car to the shop for hitting a deer, I asked, "Is this car covered by my insurance?" The response was, "Yes." What wasn't mentioned to me was, while the daily rate for the vehicle fell under my per diem, the additional approx. $14/day for city, county and state taxes and fees would exceed my per diem. $123 in charges to my credit card the day after I turned in my vehicle were quite the surprise. To make matters worse, when I called to ask about the charges, the explanation in charges was made but no option to remove them based on the earlier conversation. "We even gave you a larger vehicle for a smaller vehicle price." I never asked for that, only told they had one vehicle available the day I rented. I also rather enjoy driving smaller cars so this wasn't a gift to me. The rental department of my auto insurance called to try and work it out and was told that they did not misrepresent themselves during the conversation in question. And when I called to speak with M. Hobart, the manager of the location, he was as lovely as could be about it, said he'd look into it and call me back, and I never heard from him. I'm eating the $123 at this point because I'm sick of the issue, but you bet I'll never rent from that location again and neither will my network if I have anything to say about it.

JORGE GARCIA

Line was extremely long. Staff was short. 3 counters went on break. Plus if you are a gold member it only counts if you booked on there website. So make sure you are in the right line if not you’ll end up like me and wasting 1:30hr to get you're rental. I flew in on a sat 11:30 am. Took over 1:30 hours to get my rental to me. Ive rented trough enterprise 20 min wait. There system for check in is a lot faster, technology seems to play a better customer experience at least in my end. Hertz im writing this hopefully you can adjust to market demand, in a corporate world you have to adjust for better customer experience. Other than this issue the attendant was very helpful.

Quang N.

I prepaid for a compact car. I arrived and was given a full-size car. I told my rep at the desk I would be driving about 400 miles and need a fuel-efficient car. Andy the manager jumped in and said he can't do anything. That at least he saved me a car. By his estimates, a compact gets only 10 more mpg and said that a 10 mpg difference was nothing. I also reminded him I had prepaid. He said he didn't see the importance. I explained that since I already paid over a week ago, he had advance notice that I was certain to arrive to pick up a compact. He said if I don't want the car, he would be happy to cancel my reservation, but offered no other solution or compromise. Then he and the rest of the staff ignored me as I remained standing at the counter. I reluctantly accepted a full-size car since there wasn't time to find an alternative. I won't be returning, surprised by this experience at a Hertz.

박헌철

Good service!! Very satisfied!!

neil liebick

I use Hertz all the time, and travel to Oahu at least four times a year, this location has done a lot of remodeling that really makes it easy to pickup your vehicle when exiting the airport, I have had to exchange vehicles twice on separate occasions (over a span of years) due to not being cleaned properly, but the vehicles themselves were good and the customer service is always willing to make things right!

Chloe Terry

Best rental company HANDS DOWN. Booked online with another company and was told I booked the wrong location and that they were out of cars. After checking two other rental companies we approached the Hertz counter. We were greeted by Jack and he immediately went above and beyond to help us and ease my anxiety. (I’m almost in tears at this point with my toddler) He was able to get us a great deal, a great car and had us out faster than any car rental we have had in the past. We have been traveling the last couple months and booked with several other companies and have been less than impressed. After this experience we will only be booking with Hertz in the future! Huge thanks to Jack who made the whole experience.

Campo Wong

This hertz is horribly slow. I tried to ask a question, I was told to sit down, I waited 10 minutes and still no help. I decided to "call" them, and after seeing the rep ignore the first call, I phoned again and got my question answered. Again horrible staff, horrible location, the only way THIS hertz gets any business is bc they are the only location here.

Zman Jeep

Please like my review if it helps you! These guys really hooked me up on a rental short notice. Snow storm came in and I needed an all wheel drive for a trip that day. Every other rental place in town had none. But that's not all they did... I don't use credit... Don't take loans and don't have credit cards... This is the only place in Topeka that let me pay cash.... With an additional cash deposit... To pay for my rental. They saved the day and my trip with my daughter to the Blake Shelton concert in KC. Thank you.

Bridget Winch

Incredibly unprofessional service. Refused to let me rent a car that I had already paid for because of a change in their policy. The rental agent then gave me a fake number to call for a refund, which asked me for personal information in exchange for a "free cruise." Do not waste your time here.

David Franzella

Great experience , staff very helpful and friendly. We will definitely use them again. Thank you Hertz!

Tonya Trumbo

Honestly, would have at least a three or better seeing that I had great experience with the car and customer service was great. However, can NEVER get anyone to answer the phone at the actually locations in Louisville, Kentucky. So frustrating!!! Also, customer representative did not inform me that I would have a $300 hold on my credit card.

Laura Estrella

Easy check out and rental return.

michael ji sung Park

Nice Service

Deron Verbeck

I didn't mind the shuttle serving many car companies as they are all located in the same lot. Waiting period was very short between shuttles. Counter pick up had a gold club section and courteous agent and my paperwork was ready to pick up very quickly. For that I give 4-5 stars. The car I selected, a compact, was located at the end of the lot (maybe because it was the cheapest selection I guess and it didn't matter if I was a gold club member). It was dirty compared to other Hertz locations I have used. Maybe because it is Hawaii and the standard is lower here or maybe because it was just a compact car ? The car had sand in door pockets, had bird droppings on it and the windshield had streaks. It was disappointing but I didn't want to make a big deal about it. For that I give 2-3 stars. I had gotten a good deal via AAA and it was my son's graduation. Having a small size car was great for Honolulu. I highly advise Hertz Oahu to pick up that aspect of expectation as some clients might be looking elsewhere.

Alisa Terrell

I really didn't like the way the guy tried to handle my mother he was kind of rude

Yadu Yellambalase

Great service for president circle

Melody Chase

They charge an $13 a day for authorize drivers (including spouses). When, we turned in our car, they didn't print out a receipt. I had to go into the airport to get a receipt. Thank goodness I did, because the person checking the car in, checked the car in as having less than a full tank of gas. They wanted to charge an extra $90+ for refueling. The lady at the desk couldn't get someone outside to answer her calls, so she had to go out there and look for herself. The car was on full. The lady at the desk (didn't get her name) was the one who caught the mistake. She was very helpful. If I chose not to go in and get a receipt, I would have never known they were charging me more than I was supposed to be charged.

sadasivam Eniasivam

Overly pricy for a compact. Just want to take advantage of travellers to Hawaii.

조경미

Excellent service and clean car. Jack greeted us at the counter and service was very quick. He was very friendly and kind. I would definitely use Hertz anywhere in the world.

Mike Stoltz

Monica was incredibly helpful, professional and courteous! Recent operation and she was compassionate to upgrade me to a Chrysler 300 which made the long trip tolerable. Car was great - clean, great mileage and nice riding. Easy in / out from the counter.

George Clark

My car was in the body shop when it was ready to be picked up I couldn't make it until 14 days later so i had to keep the rental car. I returned the rental car and it was clean. They charged me $428.95 for a 14 day car rental!!! 14@$14.34 rate adjustment $87.38 fuel purchase option 14.19 vehicle license fee $26.16 tax @6% 17.94 customer facility charge 1.00 $100.00 OUTSIDE WASHING!!! ADJUSTMENTS 4.08 = 428.95 FOR 14 DAYS!! You can rent the same car from them for a month for $440.00!!!!!!!! try and call the location..........ha!!!! "YOU'RE CALL IS BEING TRANSFERRED." CONTINUOUSLY FOR 15 MINUTES.

Cheryl Dugan

Very nice and friendly and fast

Tonya Anderson

Excellent Customer Service! I came in town for business and needed a car fast and at a reasonable rate Stevens was very nice, professional and helpful. I enjoyed my rental it was very clean, low mileage and affordable. I would definitely recommend Hertz to my co workers!

Scott Benson

I travel to this airport often to visit customers in Kentucky and Indiana. Hertz always has friendly staff that offer fast service. The very few times that there were issues, the staff worked quickly to resolve them or offered compensation.

Donna Whitlock

.kmmj l.p.

DWAYNE CORPREW

Horrible just horrible please dont waste your time. After my insurance claim was handled I set up reservations with Hertz and was told I'd be picked up from auto body shop they never came or answered the phone I will personally NEVER use them again

Robert Bausch

Absolutely the worst service. After being told on a Monday they would have a vehicle available for me on Wednesday after 4p.m. I show up and "we have you down for tomorrow at 4 and we don't have any available today" no let's see what we can do. Just a sorry this is your problem not mine attitude. Suggest if they make the reservation over the phone you check and re check their work or you too may be stuck unable to get where you need to go.

Trevor Henson

Arrived from a 6 hour flt with 4 family members (2 of which are under 6 years old and...angry to say the least). We are Hertz Gold members (but will soon be cancelling and switching to Enterprise Rent A Car) to pick up our reserved rental car. Went to the Hertz Gold counter which had ZERO people waiting (see pics), and were told by a very UNHELPFUL Hertz counter person that we needed to wait in the 15+ person standard line due to the fact that we are booked through Priceline. We mentioned, and the counter-man confirmed, that we were, indeed, Hertz Gold members...but we still had to go wait in with our 8 bags and 2 screaming children. Thanks for absolutely nothing, Hertz Honolulu airport - you should take a lesson in customer service from Enterprise. #BadCustomerService #TerribleService #HertzFail

Naved Ahamad

Nice cars and always caring the customers need

Robert Abel

This location also serves as a Penske truck rental. I was able to get a dock-height 26 foot truck with no prior notice, used for 110 miles for a total of $270. You will not see the trucks stored at this location, as there is no room for them here. Do not worry, they are just parked a couple blocks north. Truck was in excellent condition, and drove well. Would rent here again.

lara wilson

Worst company/customer service ever! Could not get a hold of them. They'd answer, ask me to hold, I said no and they automatically put me on hold for 20 minutes!! Then put me through to their voicemail. This was the 3rd time of trying to get through to them. I left a message to speak to a manager and NEVER got a call back. Called the insurance company to find out what to do, 48 hours later I heard back from them to reserve a car and schedule a time and place for pickup. They promised they would be at the scheduled place and time and I was good to go. Half an hour of waiting at scheduled time and place = no show...tried to call to find out what's going on...and here we go again with not picking up/automatically putting me on hold. Called Enterprise...they were with me in 5 minutes!!! Will NEVER use Hertz again.

John Owens

Professional as expected. Very smooth

JayHora .

Great experience new garage set up so car is cool in the shade when you arrive. Smooth transition in and out. Also this time I wasn't falsely charged for gas when I brought the car back with a full tank so that made me super happy I gave Hertz another chance. All in all smooth experience. Mahalo.

Delanda Harris

AWESOME!

Nickey P

**THIS IS A MUST READ** This place sucks balls, horribly!!!

Thomas Allen

Made an upgrade sound free but was actually $40 per day

Jim Owens

Excellent advice anf customer service!

Rory Havens

They never answer the phone when you call, rude and not easy to work with. Went with a different company and it ended up being cheaper anyways.

Jonathan Garcia

Great service and it was quick and easy to rent and return our vehicles!

Bobbi Wallace

Hertz was a great car provider for our trip on Oahu to Northshore. We had (6) adults with bags. We were able to get a 4 x 4 vehicle that was for a period of 8 days for under $386. Amazing price I think. The car was great, until we discovered it had a flat tire in the morning. Some road debris damaged it. They wanted $75.00 to come change it and then wanted us to drive it to their shop for a fix. Instead I called AAA who came out and changed it to the spare, then we used it to get to the airport and turned it back in. Not too much of a problem, just surprised at a charge when I also had the extra coverage for insurance... whatever. The staff are wonderful and the car was super.

Franklin James

Service is Always Grand

Rick Bachalo

Wow ... Deborah from Louisville airport location was oustanding ! Businesses are built on the people .. the team .. and Deborah was very customer friendly, helpful, and considerate ! Frankly one of the best levels of customer service I have had in many years of travel and car rentals for business and pleasure !

Mingyang Sun

This one is not enrolled in Hertz Ultimate Choice program. So you cannot skip the counter and get whatever car in the President Circle zone

Elaine Downs

Love the service and vehicle.

S

Awful experience. I was assigned to this location after a car accident and first they gave me a compact car rather than an intermediate. The car I was given was damaged in several places including all 4 hubcaps. On the 3rd day with my rental the tire pressure light comes on and when we tried to put air in the tire we can't because the hubcap is bent over the valve. I called to let them know and the rep who answers cuts me off and tells me they don't have any other cars to switch out for and I have to take it to Firestone, where they weren't even able to give me a time frame for when the car would be fixed.

Nelson Drake

They suck, worst ever. They fined me 300 dollars for a mess the person before me made. They never even checked the car after she turned it in. No stars if possible

Kazumi Mizuba

Aside that the car pick up is not at the Rental Car curbside bus area (Hertz Honolulu needs to put a sign on the post across the street from the Delta baggage claim that the pick up is on the other side of the building across the street which cannot be seen from the curbside bus pick up where other rental services pick their customers up) everything went smoothly after the initial confusion waiting at the wrong area. Being a AAA Hertz Gold member helps with the gas charges much lower then without it. It's convenient to just not bother with finding a gas station to fill up at with this location coming off of the freeway right into the airport Rental Car Return area.

Erica Carlson

I get a discount from my employer to go through a few rental companies and I’ve always chosen Hertz. I’ve rented probably 4 times in 12 months. I’ve never had phenomenal customer service but I’ve had a car. Today, I arrived to return my rental and spoke with the most disinterested worker, not one but three employees. I am very disappointed with this experience. I understand customer service isn’t common but I refuse to have people act like me dropping off a cleaned and fully gassed vehicle is an issue.

Katia Fortune

They do not answer the phone.

Sandra Boothe

I don't know why you sent this

Sapana Chettri

I liked this place. We are new in fargo but they help lots. Very friendly staff. And Lori she is nice.

Bro Squad

amazing customer service

Zd Zel

This was the worst car rental experience ever. Service was simply unacceptable. The location shows as on airport, but it is 17 miles away. We tried to cancel, but they would charge $200 for cancelation 5 weeks before the rental time. Getting the car ready took 1.5 hrs. They would not give us a pickup or a lift anywhere, had to take a taxi. Car displayed Maintenance Required. They gave us two set of keys, one from another car, had to call them to pick it up. Do not use Hertz and do not use this location.

Dan O'Brien

Hertz was friendly, prompt and attentive throughout the entire process.

Shelly atthebeach

Best auto rental in Fargo/Moorhead and surrounding areas hands down!

Melissa Knight

Less then impressed. Better service from the airport location.

Mia Fitzgerald

The website was confusing and did not have much to choose from.

Sharon Knox

They were excellent, courteous and very reasonably priced.

Amber Restad

Great customer service and CHEAP compared to others for similar rental. Really impressed. I had good experiences with other companies, but Hertz was just as good and so thrifty!

David Cyr

I'm going with another company,I don't trust these folks after last rental. Warning:check your rental out real good before you leave

Prince HM Bilash

Expensive place to rent a car

Shobhit K Srivastava

***Responding to owners comments*** I tried accessing website but after filling in my entire details it gives me a reply stating the request is not valid (see attached snapshot), I tried calling the number but it says we are facing higher than normal call volumes, if it was a grievance cell line that was shared, then I guess you guys have a lot of grievances for sure. Well I must appreciate your gesture to try to look at the issue after 3 months but I must add, it doesn't work that way & it didnt. I would definitely not recommend Hertz to any of my colleagues or corporate passengers. One of the most unprofessional services. The team doesn't honor whats been booked online & is exhibited as a final rate including charges & taxes on the booking receipt. The team presented almost double the rate than booked online once I reached the office quoting multiple reasons. Wouldn't recommend to any especially corporate passengers.

Baldeep Gandhi

Great Staff.

Kristal Pare

Ckean and easy and quick