Reviews of Budget Car and Truck Rental (Rent Cars)

S Class

Easy and quick

Michelle Simpson

Ghetto. They require your life because they've rented cars to too many ghetto scammers. Staff is snarky and not courteous at all.

Kefun Ch

Sketchy AF. This guy who worked there looked like he hated his job. Luckily I booked ahead with Costco and saved a few bucks. I got a camry and it only had 200mi on it, practically brand new. Still had the leather and new car smell. They tell you to gas up before returning car because they charge you by the tank which is dumb.

Polo Keeton

This place is the worst they tell you one price and black and white and when you get there they want to add and Tech on so many different charges that I just cancelled my order and left even the agents seemed very unala chable about why they wanted to charge an extra $300 and they were willing to let me walk so I walked terrible place to do business horrible customer service and very rude policies do not deal with this place just go to U-Haul and save you time and money

Max Kohler

Avoid at all costs. Shady company. Tried to put additional charges on my bill without asking- I caught it and had them removed from the receipt that I signed, but still had to call their customer service agent because the charges remained on my credit card. ALSO, I received the car with less than half a tank, and notified the attendant before leaving the lot- he told me to return the car with the same amount of gas, and wrote on my paperwork to document this. Well, I was charged $70 for returning it less than full, and customer service refused to refund me. Never again.

Prineet Ramakur

One of the best rental places I've been to in the recent times. This is my 2nd time here and they never disappoint. Very friendly and easy to work with. Great service, you should be in and out within no time. Great work guys, keep up the good service !

Andi Garcia

Trash on trash. Worst service. I see why is so cheap

MEAT DA MAN

Friendly and actually explain procedure

Corey Pattison

This isn't a real Budget office. It's a scam. Do not try to rent here. Di not give them your credit card information. Go to a real car rental service. This is a scam office.

Diana Park-Alford

Located in downtown Atlanta. Picked car up here instead of airport. Rudest front desk clerk. Said I made 3 reservations when I only did one and he was so unfriendly. I'm a fastbreak member and that didn't matter. Car they gave me for midsize was a corolla and it had stains on the seats. Just not a good experience.

i love jenara

Disgusting. You read reviews hoping that the person maybe just had a bad experience that one time but, no. You can just tell the people here are super unhappy with their job so the service is horrible.

Shanette Sherfield

Shouldn't receive any stars! Be sure too check your account after renting!

Temeka ROCHELLE

Alot of hidden fees. Extra hoops to jump through. Hated the experience

Ronald Williams

Service is ok

Sheila Carlisle

Uninformed staff

Rudy Mata

Terrible experience. I’m a student traveling to Atlanta for the summer for an internship and I was left in the rain without a car. Being a young renter, I know I’m obligated to pay a fee and Budget explicitly told me that my quote included the fee over the phone. When I got to the site, they wanted to tack on another $800 a month and simply “apologized for the wrong info” I got over the phone — my rental would’ve amounted to $3,200 for the two months instead of the $1,400 I was quoted. The manager didn’t seem to care about my issue and just shrugged. They had other customers who were in there the same time as me who were also furious about something else. I hate to be the kind of person to do that and thought that being patient and respectful would yield good customer service but nothing. This was an awful experience. I called corporate, was told AGAIN that my reservation had my age on it and that the fee was already built into the $1,400 until ultimately the third rep on the phone said it wasn’t. After two hours, Budget wouldn’t do anything for me except a half-assed apology. THREE times I was told the wrong information— they couldn’t honor anything. It wasn’t a fact of not paying the young renters fee— it was the fact I was lied to about it when making my reservation and left stranded without a vehicle after hours. I spent $500 more at Enterprise but I’d pay way more to give them my business in exchange for quality service and actually decent customer service. Never renting with Budget again. It’s a shame, they could’ve locked in a lifelong customer.

Dee Spin

Drive like a boss....on employee money. Best rental agency in atlanta period!

American Magic

worst one ever

Quentin Boss

Nice and friendly staff, clean and always helps makes the best choices

Cookiez_ Gacha

Extremely rude and unprofessional, seriously go somewhere else unless you want to overpay for a vehicle that is not well maintained while dealing with disrespectful and unhelpful staff.

Chiquita Lowe

Always professional and willing to help.

Vivian James

Friendly

Supernia Carter

Great service

Paul Martin

Nice people. Reasonable price for a last minute rental.

IamChelseaRanea

Great experience!! I love renting from Budget!!!

AlexRaye Kieta

this budget is the worst car rental place i've ever been to! they had NO cars in the lot available for rent, and despite my reservation, refused to call and see if other budgets had any they could drive there or that i could go to myself. the lady behind the counter offered no solutions and kept switching attention between 4 customers, giving short answers and vague information, not helping or focusing on anyone in particular. i was told to wait with no guarantee any vehicle at all would show up or how long i would be waiting. i wish i could give a 0/5!

James Rensenhouse

Convenient location tucked away in the middle of the city. Helpful staff and much better prices than the competition.

Sarah Christopher

Do not use these crooks. Paid 178 for a 1 day rental and am stuck in traffic to return it and will be about 1 1/2 later than scheduled and they are charging me for a another day. So for a little over a 1 day trip will cost me well over $300. Did I mention they gave me a crappy Ford Focus with transmission problems? Works rental car company. Do not use them!

Rhiannon Martin

Worst rental company. Brought a car back with a full fuel tank. Had to prove it was full fuel tank to get refunded the prepaid gas option. Sent refund to another credit card that the reservation was not paid for or authorized to use because it was on file. Had to go back and forth with so many people to get nowhere. There are so many other better companies. Don't bother!!

Harriet Feggins

They will always get my business.

Jasmine Ross

The worst rental experience ever. Customer service is awful. Prepaid for a full size car once I got to the location they told me I had booked a compact car. They wouldn't even honor their word. Also they charge a deposit even when booking with a major credit card. First and last time renting here

nitin bali

Customer service needs to be improved

Cory Crawford

Horrible. I live in Albany, Ga but work 2 jobs in Atlanta. I reserved a car online, just to travel 3 hours back to Albany for a day, gathered all the documents that I was instructed to have upon arrival only to get there and they tell me that I can't rent a car because I don't have an Atlanta address.

Jose Felipe

This is absolutely disgusting behavior by this company. They gave me truck that is broken down , but only was the check engine light going on and off. I have video evidence of me almost crashing into multiple cars due to the wheel alignment on this truck , there road side assistants where no help, by asking me questions about the truck like if I am a truck mechanic! Instead of coming to get the vichile, I was harrassed over the phone with there team yelling at me (all on video ) they started they will come in 88mins , it turned into 6 hours, then when I called back they said they was sending some one in 30mins. not only I had to drive the truck back to the drop of location (with out anyone fixing it) almost got into an accident on the way there, there managment team has yet to reply and take care of this matter, the CEO & CFO need to made aware of this, the employees involed are as follow but not limited too : Corey Harp Manager, Customer Advocacy Adrianne Level 2 Customer Service Agent 32537 CEO LARRY CFO THERE ARE A FEW MORE INVOLED. To all renting from here please have an attorney available and a truck mechanic, I will continue to write reviews on all social platforms until this is resolved.

Stem & Flats

I’ve learned that the downtown locations for Budget often offer a better experience and better vehicles than the other neighborhood locations. I rent from here frequently and am usually very satisfied.

Cat Royal

I should have had my truck by 12:30. It's almost 4:30 now. Turns out, another person renting a truck requested one earlier this week for today and THEIR truck isn't here either. No representatives are at the desk. No explanations other than blaming the lack of trucks on other people. Now that I'm reading other reviews I'm a little nervous about what I might be getting when (and if) it ever gets here lmao

Shawn Brown

Huge help. In and out of there fast.

James Salomon

They over charged me more than $300

Betty Taylor

excellent

Genesis Visual Studios

Slow Service.

Ronald Simmons

IF I COULD GIVE ZERO STARS I WOULD!!!!! DO NOT RENT FROM THIS STORE OR ANY BUDGET!!!! AWFUL!!!

Melissa Mccrary

Fast check out and fast check in good customer service

kevin martin

Budget Car Rental at The Courtland Street, Atlanta GA, location is very sufficiently run, the staff is extremely courteous, and every person there was extremely helpful.

DaDream Les

Never ever will I rent from this damn place again! 30mins late and was charge a full day of $60+ straight rip off

LMichelle Long

The customer service is AWESOME

Dmitrii Malashkin

One of the worst experiences ever no respect for customers whatsoever

Angela Wylie

Budget rental 437 West Pike Street Lawrenceville, Ga. Be careful they will try to make you pay for damages to the vehicle that isn’t there. She try to convince me to see something that wasn’t there. Stand up for yourself. They probably do this to a lot of customers to see if they can get money out of them. I rented the car on May 31_June 1. I drove the vehicle to Dallas Ga. over night. When I picked the car up it was waiting by the front door. My husband and I went inside we looked over the car. The two employees never came outside to look over the car with us. (Lazy) I asked how are we supposed to see any damages through all this dirt. They replied just mark anything if you see it. The car was very dirt on the outside. When we returned the car the employee said it’s a dent on the passenger side. I went out and looked, it was nothing there. I told her to point it out and she pointed at dirt. She said someone hit the car. I told her I don’t know what game your playing but we’re not going to do that. I’m not paying for something that’s not there. She said ok don’t worry about it.

Jon Layo

Everyone there was super cool they even let us keep our car park there while we went to the aquarium!

1983 Greek

So sorry I ever walked into this place to even ask about renting cars. Which they do not have and never have because people that live in the area do not own cars and therefore rent. So you will never walk in and rent a car here but I did find a ghetto fabulous brat of a child who was so excited to see me hit my wits end after a whole series laden with unfortunate events that were responsible for bringing me to walk through the door. I dont know what is up with people in this area, but they are dead inside and someone who knows should write a horror flick.

John Blake

Why do we keep coming to places like this to spend our money? They do not value us. What's worse is that This isn't a problem with this location only. It's company wide. Don't believe me? Just try calling customer service.

amy mei willis

This place is a scam. They are not owned by Budget but are a licensee of the brand name. 2 months after I rented car they are now claiming a key scratch and a extremely small paint chip are my fault, when it was not there when I returned the car. Be careful.

Michele Ealey

Looked closed. Very dark.

Luke Templer

I waited an hour past when the rental was supposed to be ready, which really made the afternoon job I had planned incredibly stressful considering that the office closes at 6:00 and failing to return the van by that time causes me to be charged for the next day, plus either paying for overnight parking at the adjacent garage (they do not have free parking at the lot) or paying for 2 Uber rides to avoid that fee. I wound up finishing the job, but taking an hour off of a 4.5 hour job made it much harder, riskier, and more stressful than it should have been. The people I dealt with in the office were great, and there wasn't anything they could do to make the van arrive any more quickly. Cutting an hour off of an afternoon rental is not okay, though.

Rick Waller

Gentleman at desk was awesome

Justin Dunning

Helped out at end of the day when Avis across the street let me down. Thank you!

Ashley Banks

If I could I would give zero horrible experience horrible customer service glad to know I wasn’t the only person to be treated totally unprofessional. They have a contract with some one and it’s not like regular budget rentals beware

Tianna Barber

Left my iPad in a rental, which definitely is my fault...however, it took forever to hear back from a representative, and I called and left a voicemail immediately after realizing I left my iPad. All I got in return was a voicemail from Gabriel, the senior airport manager, that he didn’t find the iPad, days after I had called repeatedly trying to get in contact with someone. Definitely believe that it was stolen by either one of the representatives or the renters (which I understand they can’t do anything about). I’m mostly frustrated with the lack of communication on their end.