Here you have all the information of real people who used the products of Easirent Car Rental Miami International Airport (MIA) (Rent Cars) in Florida area.
At the present this firm gets a score of 3.2 stars out of 5 and that rating has been based on 514 reviews.
As you can see its rating is discreet, and it's based on a high number of feddbacks, so we may be quite sure that the rating is quite accurate. If many people have bothered to rate when they are pleased with the service, it works.
You know that we do not usually bother to write opinions when these are correct and we usually do it only if we have had a problem or issue...
This Rent Cars corresponds to the category of Car rental agency.
Great prices, very very easy to sort out all paperwork and we got a great looking Jeep Wrangler! Neris is a solid guy and really helped us out with everything, 5*!
If I can give them a zero, I would. Do not book! Online is one price for example $40 then when you get there, its $500, they charge you for everything, even breathing. If you cancel they charge you regardless. They are hustling. This business needs to be shutdown. Its always pack cause they quote cheap #'s but its a lie, and if you walk away they make their money regardless.
Not happy at the fact it says unlimited mileage but for Floridians they do not honor that. AND THEY ASK FLORIDIANS FOR A $500 REFUNDABLE DEPOSIT.......Also when returning the car 3 male & a female were here and I'm being told I need to wait. I DO NOT RECOMMEND THIS RENTAL AGENCY. NOT ACCOMMODATING AT ALL. LETS SEE WHAT ISSUES I HAVE WHEN THEY LOOK AT THE CAR.
Although the two workers (shuttle driver and check-out desk) were as friendly and helpful as they could be, it took us almost an hour to get our reserved car. There were only two people in front of us. I cannot imagine how long it would take at a busy time.
The best of the discount rental agencies! Martin took the time to go over the Sun Pass and all of our options. Big company service small company prices.
Great experience! Shuttle available as soon as we get at the airport. Fast process at the site. Everything went smoothly. Great assistance by the employers!!!
Fast check in, good service.
Martin was incredibly friendly, knowledgeable and helpful. We got a great car and a fantastic deal! We would use them again.
Neris was very gracious and informative. He went out of his way to see that I was taken care of and and the rental cost was definitely affordable. The shuttle driver could’ve been a little warmer and nicer, but other than that overall good experience.
Amazing Customer Service.... Affordable prices and nice cars.
OMG we are waiting in the lobby and I am sitting and writing a review. Can you imagine when is our turn? We came here with a shuttle from the airport that we waited 20 min and we got to the rental store where they have 4 cars available (not ours, not yours, not anyone’s) they let you pick from an upgrade 4 cars and if you want to upgrade you have to pay extra. So they have a huge selections online but when you come here there is nothing. There is 6 people waiting room with only 1 employee and 4 cars.. I am not good at maths but this is a big problem
VIP service, Thanks to Martin. He upgrade my rental from full size to luxury. Customer Service is definitely at its finest at Easirent Rental.
Martin was very helpful, and polite I would definitely be coming back and refer family and friends to him as well!!!! He was wonderful!
Martin was awesome! 5 Stars for him for great customer service. Just plan on the price being a lot higher than your reservation amount. Mine over tripled by the time I got out of the parking lot.
Worst company ever. I decided to ignore the bad reviews on Google and give them a chance but I was wrong. The car was not easy and they wanted to give me a smaller car for more money without apologizing. This company should be out of business
Enrique offered a great service. We had a wonderful conversation as he made my reservation. I really like this company and the servuce they offer to their clients
All deposits returned to my credit card, lease terms very well explained by Neris, if you have any problems I suggest you talk to him. Great manager at this location. I´m Coming Back.
Cars are good as you would expect for rentals. Some tips. To avoid their insurance, have a copy of your insurance policy printed or on your phone. There is a $10 a day SunPass fee, worth it if you drive 95 often. There will be a $500 hold on your credit card, takes about 5 days to have that refunded. Shuttle to airport takes about 10 minutes.
I been renting with Easirent for quite a while. They been very nice with me. Ana is the best helping every time I need it. Thanks to all.
Frank was super nice! great customer service and great car selection. However we've been charged for the deposit of 250 USD and it hasn't been returned to us after a couple of days, will have to investigate
Bad Experience since arrived that’s place. The employees Even being wrong, employees speak loudly to customers. Bad experience which that company. and Now, After the Shuttle drop of at airport, I say... So bad Company and so bad staff. The shuttle driver do not help me with my luggage and when did dropping of, he says “where is my Tip? Drive same a crazy, bad face on the way... that’s Rental Company, Never!
I flew in to Miami on 6/7 last week with my girlfriend. We were taking a trip to the Keys and decided to use Easirent because the daily rate was incredibly cheap. You take a shuttle to the rental facility and by the time we got to the rental pick up area the shuttle was right there waiting. The drive to the rental place is less than 5 minutes. The rental facility is not big or glamorous but it definitely gets the job done and I am sure it helps keep the prices low. Also the AC was nice and cold and it was muggy outside. We got a brand new Toyota Camry and it was a great car with great gas mileage. We did purchase a Sun pass for $10 a day since we were going to be using tolls to get to the Keys and this lets you use the tolls as much as you want. I used my own insurance, just had to show my insurance card so there was no extra fee to use theirs since I have full coverage. There is a lot of information that you need to read through on their website, if you do this there are no surprises. Some of the information however only applies if you are in the UK, I am not sure if there is a Miami specific website but if you have any questions then just give them a call and I am sure Naris will explain anything you need. I would use them again!
Martin and Lydia were very welcoming and helpful upon arrival. They both answered all of our questions and even offered us free gas for the car rental. I highly recommended this company even though they are not as known as the other big car rental companies!
Beware of renting a vehicle from this Location. They advertise a low price and will take you off location from the airport and start sticking all kinds of fees upon you right when you walk in the door. The one that really got me was they said if my insurance does not have 3rd party insurance then I will have to purchase their $21 A-day extra for there insurance. I called my insurance agency and they said they have never heard of 3rd party insurance on automobile policies for rentals. You will also have a 150 mile limit a day on the car. My feeling is that they are a very shady group of people at this site. I do a lot of travels around the world and this one has been the worst.
Neris was very professional and helpful. We were new to the Miami area and he answered all of our questions thoroughly! Highly recommend this company especially for their VERY affordable prices!
Rip off!! My booking said $43, ended up paying 241.59 and some random &22 charge! So frustrating just trying to GET to this place. Not located at the airport, two sources of transportation to get there. Staff was friendly in the office but needless to say I’m fuming about the extra $200
They deserve LESS than 1 star! This is one of the worst places I've ever been, I actually left and did not rent a car. Waiting Room was crowded only one person to help Help customers. 2nd person there was fooling around with 2 girls, not sure what he was really doing but it was not helping customers, He said he was off duty. When the clerk got finished renting the car to this woman, he then left and had to go outside to wash the car before she could take it away. . . . I did not stay to see what was going to happen next. I will be telling Expedia they need to remove this rental agency as their name is being sullied!
Crooks..tried to sell us a toll policy in Miami whereas if we pass through a toll it will not cost us..the policy was overpriced so we didn't get it..I made every effort not to pass tolls but we still receive a charge for 29.88 going thru 7 tolls simply not true. Never will use these scammers again.
A scam. They didn’t answer the phone when I got to the airport (you’re supposed to call to arrange a shuttle to pick up the car). Called Expedia who I’d booked it through. They couldn’t get through either. Went to Enterprise instead.
Service is very bad. I made the reservation over the internet in a few seconds but after waiting for over an hour in the shop they did not find my reservation. total disappointment for those who expected a simple service.
Fast, easy, and friendly service. Great rental rates thru Priceline.
This is the worst car rental experience I’ve ever had. The car they rented me had a huge dent, the plates were expired by over a year, and the service was terrible. They charged a ridiculous $500 deposit and it wasn’t returned until over a week later. They used my personal SunPass that I mistakenly left if the car upon returning it and ran up charges on it AS WELL AS charged my card $27.53 in toll violations that absolutely were not mine two weeks after I returned home. Do not rent from here. They are crooks and the rental office is in a terrible part of town which is very difficult to find, and quite frankly dangerous. I can’t stress enough what a horrible company this is.
Everything about my experience was EXCELLENT! Please go here and check out the car selection and Martin will take care of you. I’m in love with this blue Jeep Wrangler..total Miami vibes
THIS PLACE WAS VERY CLEAN & VERY FRIENDLY , I JUST LIKE TO LET YOU ALL KNOW THE AGENT NERIS WAS GOOD AND VERY HELPFUL TO ME & MY FAMILY .. THANK YOU TO ALL OF YOU WORKER THERE WHO HELP ME DO MY RENTAL .. EASIRENT IS THE CAR RENTAL IN MIAMI TO RENT
I came in for my first visit. Martin didn't have a full size car as requested and he gave me a full upgrade to a suv!! Great service!!
I had a good experience, both guys working were very friendly. I arrived late, but they waited and stayed open. I just didn't like the huge security deposit they had to take (and it took time to get back). Otherwise, it was a good and cheap rental.
You’ll do better paying the few dollars extra for a known reputable company like Hertz or Avis.... Easier to bates you with a low online price but they don’t tell you that the you’ll have to have your own insurance or theirs is $28 dollar extra per day and then there’s the toll which is another $10 bucks..... The car we had smelled like weed was coming out the vents.... They are not located at the airport
Great price, fast service. Efficient and gives rides to the airport.
Worst customer service ever seen in my life. The lady at the front desk attacked me and my family and yelled at us in a deliberate way.
Easi is great! Neris was very helpful and professional. We had a very positive experience.
Neris the Agent was Good & Exelent to the point to bring me back to Rent again . He was Working alone that night and very fast Thank you Neris for your Services ...
Best customer service received by arnoldo Rented the red dodge van had great experience Thank you Arnoldo
They give you a great deal on the daily rate then they make you purchase $60 a day for insurance. Who carries their entire insurance coverage information on vacation? What a scam. Waited 1 1/2 hours to find that out. I try not to give bad reviews but this one needed to be said. KK
Lopez and Alberto are awesome!! My fiancé and I went on our first cruise and booked a super early flight. We called Easirent the night before our flight home and asked if someone would be available to get us to the airport in time for our flight. Lopez was standing right by the shuttle the morning of our flight and got us to the airport in now time. He was just really welcoming and friendly. Alberto helped us with renting a vehicle and he explained everything and left is with absolutely no surprises. He is very knowledgeable and helpful. Will rent with easirent again! Thanks again Alberto and Lopez!
I booked a car with unlimited mileage. I had to pay an additional $25 per day. Complete rip off. Will never use this company again. I’m sure the only good reviews on here are for the free gas.
Excellent Sales service... staff is so friendly and takes good care of your vacation needs... 5 star
Extremely unsatisfied, rented a car in Miami from 27-31 of January, and my $ 500 deposit never came back. I was told 5 bussiness days, then 7, then they told me on Monday that I will definitely have everything back on Tuesday, didn't happen. Long story short, two weeks later I'm still waiting and calling every day. Very unprofessional, they rarely answer the phone, several times they said they will call back, never happened. Customer service line doesn't even work. They transfered me to their offices in other cities for some reasons, and seems that no one knows what they're doing. Edit: The rental agreement number you're asking for is 1406414 and I left it there every single time someone answered (which doesn't happen too often), which shows again that you're just spining me around for the past 3 weeks. The reservation phone number you provided also doesn't work, no one's answering. I want my deposit back, it's 3 weeks since I returned the car.
Arnoldo, was very detailed about the rental experience and the additional charges. I was happy about that because the additional charges would not be a surprise later. His customer service was very good.
Martin and Anna are extremely professional, the service at the Miami easirent location is outstanding! I wholeheartedly absolutely recommend them to anyone in need of rental services. I will definitely rent from them again.
Convenient and easy. Their rates are phenomenally low. I've used them twice in Miami and Fort Lauderdale. I'll use them again. The shuttle is clearly marked but take notes on how to catch it. If you use few tolls, buy a SunPass at Publix.
Martin gave an amazing service, everything was smooth and easy. Thank you Martin for make it happen in the best way.
Despite getting in right at closing, Neris was super friendly and helpful to make sure we got our car quickly and understood everything we needed to about renting and driving in Miami. He went over and above on customer service, ending what was a long day traveling. I would definitely recommend renting a car off airport here.
Thank you Martin! Whoever wants real customer service, rent a car from Easirent and ask for Martin! He's the man! He gave us an amazing upgrade at a great rate and was patient with our decision.
Martin was very helpful with everything that needed to be done. He has a great attitude for the working environment. Thank you Martin for making this experience a little better
Worse experience with a car-rental ever. Besides the fact that the rates on internet are a complete scam once you get to their offices, the staff has no competence to deal efficiently with this business (plus some of the staff is rude and will get all the money they can out of your pockets). To ensure we were well covered in our holidays in Miami, we paid for the best available car insurance package they offered, we booked this from Europe and the name of the insurance is Discover Car Hire. We got a scratch on the car and of course reported this to the Easirent staff. Surprise, eight months later and still they don't give us the deposit back. Both, the insurance company and Easirent are unable to fix the paperwork. The insurance was suppose to cover all the expenses for fixing the scratch, but Easirent is still unable to send the report of the damage and set all the papers they needed to give our money back. Eight months and this juicy deposit we did to Easirent still there in the middle of nowhere. Again, this was the worse experience we ever had with a car rental. Our car rental agreement number is 1267233
Martin provides excellent customer service. He made my day
Trap!! Need to take a van because the office is not located at the airport. Rented a SUV Online but no cars available when show up with my baby and family. Offering a smaller car for the same price!! But the offer for the SUV still available online at the same time ! I think the trap works for people who doesn’t want to go back at the airport and waste more time. Attractive prices but bad provider.
I was very impressed with the customer service I received from easirent.. I rented a vehicle from easirent last week Saturday for 3 days. Wesner and Alcineus made it very easy for me. They were extremely helpful. I had the tourist all inclusive package for $65 daily without deposit. Nerris from Mia airport office went behond to help me when I return the car. I most say that I was very impressed with the customer service. Thanks a lot guys for making my stay in Mia enjoyable. I will be back in August.
Neris was a life saver! Couldn't get the car we wanted due to us being Florida residents (and almost had to walk away with nothing), but Neris pulled strings and got us on the road with a very nice Toyota Camry.
Very unfriendly. Price was not as on website
Absolutely horrible service in Miami. Incredibly aggressive and ruse man called Neris who served us. We had our documents printed which clearly stated we were fully covered- he made us call the company we booked through to state we have bought the insurance- even though we had clear evidence of the insurance we had. We also had booked a SuV car and they didn't have the car we booked when we arrived. Absolute con as well with the toll charge and the security deposit I would not recommend hiring through this company at all. As they try to con you and scare you into buying more than you need. Very lucky we had done some research before hand otherwise we would have been conned into buying the extras. Recommend going with the main hire companies in the Miami airport
I'm leaving 1 star because it doesn't allow you to leave none. Horrible service. The moment i pulled up, it was extremely sketchy. When i get there they told me i was able to only use 150 miles a day on the vehicle and every mile after that will be charged (they don't disclose that when renting the car). I asked for a refund and the gentleman quickly went ahead and processed my refund (so he said) i saw that i hadn't gotten my refund so i called to speak to them. The whole rang forever. i had to call 3x - Finally spoke to someone and they told me it was non-refundable. Incredible! I will be doing a dispute with my bank. Don't use this company they are SCAMMERS!!!!
Never go here never never never if Hotwire booked this location I will advise you to call and cancel if you dont take this warning serious you will feel really dumb looking the positive reviews are workers
I wish I could offer no stars and I never do this. I purchased the car rental through a third party, but the reviews warned me to beware. I didn't listen. The prices were cheaper and it said that I was getting a fiat or mini which was great since it was a 2 day rental for only myself. When I got to the MIA airport, the rental car shuttle drove me about 15 minutes away from the airport property. There office was off the airport but no worries since there is a shuttle. When I arrived, I found mobile home in the middle of warehouse area. There was a parking lot with about 10 to 15 cars. I stayed open minded because I did find this at a discounted price. Well.. renter beware. First of all.. there was not even a fiat or mini on site. They dont have these types of cars available. I was given a Hyundai accent. The person at the counter said that this is normal.. they don't have all the cars specifically advertised online, it's only a size comparison. I was disappointed but I said ok fine. Next the rep proceeds to ask for a insurance for the rental, a sunpass (for the toll roads) $10 per day fee (even if no tolls are used), and a $500 security deposit. Yes.. you read that right.. $500 security deposit. Oh but dont worry, if you pay them $50 more they dont charge you a security deposit. So basically they wanted more money for the rental and we willing to charge me more instead of having a security deposit. When I complained about the type of service I had received, the rep said.. sorry that is our policy. If I would have known all of these things were going to happen, I would have paid a few bucks more through a reputable company and had a much better experience and quicker service. Read the other reviews.. the savings with this company is definitely not worth my time.
We rented a convertible here. Smooth experience getting from airport and renting the vehicle, waited only 10min. Arnoldo was very professional and accommodating. We got a fantastic price compared to other rental companies, definitely worth it!
If I could give 0 starts, I would. This company is a joke. I've rented multiple cars with them and every time I go they are always overbooked. Their Miami office barely has cars. If you need a rental, I would recommend to go with another company. At least one that acknowledges their mistake of overbooking. DO NOT USE EASI RENT
I have rented at Easirent several times and the customer service, specifically from Neris, was SUPERB every single time! His level of courtesy and professionalism is unmatched; going out of his way to patiently explain the pros and cons of each vehicle size and helping us to secure great rates! On one occasion, I left an item in the car (after turning it in) and Neris worked diligently to help me to recover my personal item. This type of service will keep me coming back again & again! But if that’s not enough for you... I can tell you that the cars at Easirent were clean and newer models; the hours of the establishment, very convenient! Overall, I highly recommend!
Awful experience. Waited almost 1.5 hours , which killed my whole morning. I was so frustrated. Also, on Priceline, it says that I will be only paying $35 and somehow my total was $168.12 - with added taxes and extremely overpriced car insurance. I got such a bad vibe there I decided to cancel my order and went to a different car rental place. That place sucks
I am very pleased with this company.It was my husband and I’s first ever trip to Miami and renting a car here was easy and simple,car was very nice and staff was friendly and knowledgeable.On our way back to drop our car off unfortunately my husband left my $900 camera in our rental And the car got rented out the same day we returned it. The staff did an excellent job trying to locate the driver of the car. Driver returned car but says there was no camera in the car. Neris was exceptional,as he immediately called the police and got our camera back. Thank you to everyone at easirent especially Neris, you’re the real MVP!
Lydia was awesome, help me clear up a rental error and made my fiancee birthday week a grand kickoff
We arrived at MIAMI intl airport, the shuttle ride was smooth, Carlos greeted us and drove us from the airport to the car rental, Inside Ana took spectacular good care of us, she was very helpful and always willing to answer every question, also she was very kind to explain everything. Getting the car was super fast!!!! A+++
Tried to take a 50 dollars non refundable fee for reservation and now I have to take call and wait for the money to get refunded to mi account
We ordered a car for 6:00, and by 7:30 it was still filthy and they only agreed to clean it "when we get to it.".
The worst in miami Anybody that leaves a positive review works for thos company or they love hidden fees that total more than the rental, rude and non existant customer service by a skinny redhead cuban. Worst rental experience i ever saw and im not a customer. Im a body shop who had a customer use them. Terrible
Excellent service, Alberto was great help. and also great assistance he's perfect for his position. Thanks again Alberto & easirent!
Excellent customer service and Alberto was such a great help. Merry Christmas to these guys! Will definitely use them again. Happy Customer.
Arnoldo was great he took his time helping me understand fees and helped me find the best package their was for me and my fiancé . I would rent from them again .
Martin was really helpful I told him what I wanted and he made it happen very polite very good customer service
Waited 2 hours for service then foind out 500 deposit in addition to price of rental. Would not have been so bad if we knew ahed of time how much deposit instead of just deposit. Slow service....
We cancelled our reservation. First it took 20 minutes for them to answer the phone (and trying 3 phone numbers) to request the shuttle to pick us up at the airport. And then nearly 25 minutes waiting for the shuttle (which we found out later is literally .5 miles away from the airport). When we got to the office the computer system was down and there were guests in front of us who had been waiting for 45 minutes. Also there is a hefty deposit that was not clearly outlined in the booking process. After changing our reservation and going with a different company we also learned that the deal they have for FL tolls is rather expensive and over complicated. I am not commenting on the employees, it just seems like the business does not have the tools it needs to make car renting efficient or easy, and after 12 hours of travelling and another 4 to go we were pretty unhappy with the experience.
Well this is the worst car rental company i had ever experienced so far. They didn't had the car i reserved and than i ask to cancel my reservation since i couldn't get what i paid for. They made me sure that my reservation was canceled and i wasn't charged. Next day i get charged full praise of my reservation and they justify as a no show. This company and especially the office in this location is the worst customer service. I called the company the day i saw the charges in my bank account and they said it will take up to 1 week to give my money back and has past one month and i haven't recieved my money yet.
DO NOT COME HERE!!!! STAY AWAY!!! HIDDEN FEES*** Girl at Rental Booth was very very rude, to the customers infront of us. So much that even the people behind us left. She was irritated because customers were asking simple questions. She would not explain different policies and options that were not disclosed through the booking apps. I will not going back for that simple reason. I stayed in Miami Aug 22 thru 26th, for the managers who might read this. We had to end up taking a different car and she did not accommodate pricing for the cheaper car because of there own insurance policies, even though we came prepared with our ALLSTATE insurance. Bottom line its cheaper to rent thru HERTZ, AVIS, BUDGET with all the hidden fees with this place, also the rude attitude was not welcoming. AS A PLACE WHERE PEOPLE ARE COMING IN TO THE CITY. I WOULD EXPECT AT LEAST COURTESY. Don't rent here!!! Not even located at the airport, DO NOT COME HERE!!!
Martin was very helpful! He explained everything clearly to me. The service was fast and EASY! Plus, I was able to rent with my debit card. FANTASTIC & Affordable! Thank you!!!!!!!!!!!
Martin is the best he’s so professional and got me what i wanted!! Definitely recommend :)
Neris was great very detailed on explain everything I was purchasing and the benefits I would have. Took his time to help me load up the car definitely had a great experience!
This is business is nothing but scammers, awful service waited over 2 hours to get my rental which I had reservations for. Charged me additional 60 for a driver all because I used a cc thst had different name on it. I got my reservations off of travelocity I do NOT recommend this company for anyone especially with children that have to wait in the heat
Martin the rental agent was a phenomenal representative. He was so helpful and understood my concerns. He explained everything so thoroughly. Martin is a great asset to easirent and he is true example of customer service. He explained why I needed sun pass and he even upgraded the vechicle I rented. Thank You! I would def recommend this place for anyone renting in Miami! Great Job Martin!
Martin provided excellenct service and made it very easy for me to rent a car. Super friendly environment. Definitely recommend to rent a car from here
BEWARE! If u have a early flight do no use this rental service u will be late or miss ur flight it’s should be called hardierent not easy whatsoever the boss showed up at 630 when they open at six.
They don't honor their commitments. I booked a Mercedes and was told they had a Ford or Chevy. They told me I could take it up with the company I rented through. They took no responsibility, offered no help, or even a simple apology. Terrible customer service.
Great service provided by Martin at the front desk. He was very thorough and helpful with my reservation.
Arnaldo was very helpful, definitly a perfect place to rent a car. They try all that they can to give you a good price.
Great experience！reasonable price +nice car + nice staffs!
The Rep who assisted me was professional. Smaller lot compared to the rent-a-car center located at the airport.
Anna was great in helping us when we had issues with our rental reservation. Even though they were busy, they worked fast to get everyone taken care of .
Alberto was good. He handled things well. I was only unaware of all the extra charges from the amount on the original email.
We picked the car from airport branch today and the experience was perfect !!! The guy named Martin was super helpful and kind.Next time no need to think from where to rent. We will use easirent just because of his great attitude ! Great servıce!!!
I had a great experience with Easirent, easily the best deal in town. Martin was very welcoming and a big help. I will be back every time I’m in Miami.
Neris very helpful. Made process super easy. Great customer service. Shuttle was ready for pick up and process was fast and easy. Will use again when in Miami. Thanks again Neris
Martin is the bomb! Gave us a sweet upgrade. Easy in and out experience, highly recommend!
Neris Alberto was amazing! They helped us to get into a vehicle to accommodate our large family. Thank you so much!
The customer agent : Martin is amazing, friendly and terrific guy. Amazing, friendly customer service Would come back met time Would definitely recommend to others
I would like to share how grateful I am with Neris at Easirent he really did make it easy. I had a late flight and not only was he kind to all of the renters who came after me 5 minutes before closing time he made sure he provided all of us with great customer service not leaving out important information to leave early. Priceline wasn't honest and clear enough when I rented the car with the return flight to my destination at 5:00 AM knowing well Easirent didn't open early enough to drop the car off. Neris understood my circumstances and took it upon himself to wait for me 2 hours before the flight so I can drop off the car. He deserves a raise, an awarded as Customer Service of the Year!!!! Please give him a Bonus.
Alberto at the rental place was very professional and also informative. Friendly and was will to go above and beyond to inform us and the city and everything we asked of him. Five stars for service and five stars for his professionalism
Great, Fast, Friendly, and Courteous Service! Frank was very nice. Knowledgeable and has a great smile. The whole process was EASY. I would rent again from this location. Thank you Frank.
Bad experience. You save a little bit of money but double your frustration. 1. Reserved van was not available at pickup. 2. Confirmed shuttle was available to cruise terminals over the phone and in person. At the end, of course, not delivered again. 3. I had to prove my insurance was covering collisions before they would waive the rental insurance. You are pretty much trapped because of their industrial location. So, do yourself a favor. Look somewhere else!!
If you want a reservation and then be told they don't have a car for you (without even calling you prior), get charged even though they didn't give you a car, AND get hung up when you call to ask for a refund, then this is the place for you!! I would NEVER recommend this place to anyone. They are absolutely terrible and do not care about customers whatsoever. They blame everything on Priceline and Priceline blames everything on them. Long story short, they don't care about providing a resolution to their customers. STAY AWAY. TERRIBLE...…….. and I hope all the unprofessional jerks who treated me so poorly read this :-)
Do not rent from this company! Waited an hour for the shuttle. They never showed. Found out they had no cars. Wouldn't answer phone. Booked through Priceline. They couldnt get in touch with them either. Ended having to get a car from alamo through Costco. Total nightmare.
Great service and check in processing.
Not good. They rejected our Priceline cdw insurance, they do not permitted using our personal sunpass, the location is in a shady area (not in the rental car building). Not recommended.
Neris and Ana were very helpful and prompt. My rental was ready within minutes of them assisting me. Definitely would rent again.
the price was great but the wait to get the car took too long. Also if you are not getting insurance from them you will have to call your insurance provider so they can verify that you have insurance
They lie about toll fees, they charge you 10$ a day for tolls and you can't put the 4-15.00 Sun card available to visitors on their vehicles. Then they come up with outrageous fees that were not in the contract you read. "Did anyone mention you'd need a 500.00 deposit? When you refuse to pay them they say or you can pay a one time, non refundable fee of 50$ and well wave that. Told me there were at least 10 tolls from there to where I was going. I did not go thru 1 roll in 7 days. Robbers and crooks.
Very friendly people. Made renting a car fast and painless.
Arnaldo was a life saver.... I definitely suggest Easirent Miami
Martin was an amazing customer service agent he got it in and out quickly yet a positive attitude and if I’m ever visiting in the state again this is the only place I plan to rent cars from
I am being overcharged and even after proving them they have done the math all wrong they insist in justify their mistake!! This is simply terrible and I was expecting more good faith once it was proven their mistake!! Money chasers no matter what!! Will never rent there again and don’t recommend!! Decided to review them once they prefer to have a bad reputation over $50 overcharge! Will only change my mind if they are humble enough to admit their mistake but so far they won’t... Don’t rent here!!
The worst and most horrible rent a car company I have ever rented from. The Nissan Versa they gave me couldn't be more beat up, full of scratches and dents, even missing a hub cab.it was dirty inside and full of sand. I rented from Jacksonville location and told them I was driving to Miami and they never mentioned a mile limitation for being a local of Florida. I got charged extra for driving more than 150 miles per day. After struggling for over 14 days with their unprofessional customer service team I got a refund. A few days later I get a bill for tills violations that I didn't do be cause apparently someone took the car after I returned it and went thry tolls. Looking at the tills it looks like someone who works there took and then brought it back. Aside from all the tolls they also charge $25 toll violation per day. If you want a raggedy car and a headache this is the perfect company. All their cars look old and dirty.
Ridiculous. I had a reservation at 9pm. Called their office from 9:15pm til 10pm without any answer and no shuttle coming to pick up at the airport. After emailing me saying i could pick up a car the next day, i found out they had no car available and cancelled my reservation. Service is just ridiculous. Be careful before booking with this agency
Martin was extremely helpful in assisting with my rental needs. I needed to upgrade from my initial rental and he was really helpful in matter.
Anna was awesome. Fast and friendly service!
the office closed at midnight and since we were the last flight in , Arnoldo stayed an extra 30 min behind to wait on us to make sure we got our vehicle . He provided great service !
Was received professionally and was informed about my rental in a polite and clear manner. The gentleman working in the front desk was very helpful and was able to work with me and get me in and out quickly.
Wonderful service Neris was so wonderful!! And so pleasant. Speady service and great energy!!!
Ana Cruz was soOoo helpful and patient while we figured out the toll payment. She also recommended a great place to eat some Cuban food. Highly recommend renting a vehicle. In and out quickly!
This place was terrible...I do quite a bit of travelling and have rented many cars, including international and have never had problems, so didn't pay attention to the rental agency when we booked our car, but I will from now on. We booked our rental on Priceline in February for a trip in April. The price was great, was only $128 for 4 days and wasn't much cheaper than the rest but was still cheaper. We received a text message to call the agency when we arrived at the rental car counters in the airport, which seemed strange. Then when got to the rental car area in the airport we couldn't find the desk, so we called them. Turns out they are further off property and we would need a shuttle to come get us, but they didn't have a car for us to rent anyway and wasn't sure when they would get any in. The guy on the phone said he was expecting 20 cars in at 6am and none of them had showed (and this was at 10am). Said they might have decided to keep the car longer, which I have even done before, but I figure if people were returning a car to the airport, they probably need to be on a plane at a certain time so shouldn't have much more time with a rental car. Anyway, I also find it hard to believe that 20 people decided to do that at the same time as well. So instead of wasting our vacation waiting for a rental car, we asked if we could cancel. Said we needed to call Priceline to cancel, even though we hadn't paid yet (thank god). We were able to cancel with Priceline and rebooked on that website through Avis and was able to go over and get a car from them right away. After we left, I started to look on here at reviews and figured it was a blessing in disguise that we weren't able to rent from this agency. Seems like there are a lot of hidden fees and problems with the cars they rent. Even the lady at the airport counter rolled her eyes when I told where we had originally planned to rent from. Plus it seems like returning the car would be a hassle that you probably don't want to deal with when trying to get through Miami airport. Again, I have rented through many agencies and have never encountered any of the issues people have experienced on here. I even broke a bumper on a rental in Greece and it wasn't this difficult to get taken care of. So don't rent from this place. Pay more and get something more reliable, there were tons of agencies right there in the airport and tons of cars in the rental garages. I'm sure none of those would give your car away to someone else and then just shrug their shoulders when you showed up to get it. It's like saying you can't check into your hotel today b/c everyone in the hotel decided to stay an extra night...Sorry!!
Hello Hello All Dear customers of Easirent... iam NERIS but you can call me STYLE 20 + years customers service experience
Arnoldo was very helpful very nice made it easy great job thanks
The worst car rental experience I ever had. they said something online and on Expedia and when I went to the office to pick up the car everything change to quick I supposed to pay $17 daily for 5 days which is $85 it’s end up of me paying $400 even tho I used my insurance plus $250 deposit even tho they have big sign inside the office said no deposit smfh. Overall after we drop the car and we wanted to take them shuttle to the airport the driver Carlos was acting wired which is scared my wife and I so we had to made him stop and we took upper to the airport. Do yourself a favor and don’t deal with SCAM company
HORRIBLE PLACE TO RENT !!! WORKERS THERE ARE BY FAR SOOOO UNPROFESSIONAL IGNORANT. THEY ALWAYS CHANGE THE RULES AND SHOULD BE SHAMEFUL ! I WILL NEVER EVER IN MY LIFE COME TO THIS PLACE AGAIN ! PLACE IS MOLDY ANS SHOULD BE SHUT DOWN! NEED NEW MANAGEMENT NEW WORKERS NEW EVERYTHING!
Please "Urgent Message", Never rent from this company, the cars are Terrible and not been service properly in the Miami area...My first trip to Miami has been Hell dealing with this company, if you want a Bad Experience in Miami go ahead but, remember I warn you....Terrible isnt the Word....
EASIRENT - Do not rent a car with them. I was in Orlando and they charged me a fee, I called to ask and they put me in Georgia. I went immediately to the store in Orlando and still did not return my money. They stole my money, I called the police. I lost a big part of my trip trying to solve it. EASIRENT: Run away from that trash.
Neris was a godsend. He helped us out when he didn’t have to. He went above and beyond the call of duty. Another car company shafted us but Neris came to the rescue, and turned a bad situation into a good one.It was the first time my husband had travelled after almost a year of medical treatments and the tension and stress was already extremely high. He made life easy and made all the arrangements we needed. Thank you so much.
Went to rent a car in Miami and Martin was exceptional! Very pleased with the service and happy with the package priced!
Neris was the best rental person I ever had the pleasure of working with. He was very friendly great people person, I would recommend to everyone I know.
The service is very good. Guy named arnoldo helped us with everything that we needed. So thank you so much!!
NOT WHAT I EXPECTED...PLEASE BEWARE [ gave one star. because otherwise, I can't move forward with this post ] booked a reservation for 3-days. but, due business duties I returned the vehicle after 1-day. Frank (manager) tells me I'm still responsible for all 3-days, this policy is not documented on the contract or original booking. Although, my original booking was for a mid-sizes car. I upgraded on-site, requested to have at least the upgrade-up-fee and SunPass daily fee removed, due to the early return--they still claimed I'm responsible for the for all charges for a car sitting on the lot. These guys operate from a trailer off the airport, they make-up their own policies as they go along. Martin is a nice guy, very polite--he could easily be working at Hertz, National or Avis...etc as a superior or similar position if he wants...Is the management (Frank) that locks on customer service and customer needs. There are other discounted car-rental companies within the airport or offsite, AVOID this one So far, I have a $388.30 charged on my credit-card for a ONE-DAY use. Still waiting on my return deposit...discounted rental-car, is NOT Reservation was booked via Ultramar Travel/TNT...NOT the Website. terms and conditions were NOT return with confirmation only daily rate. your other fees, toll, Big deposit, etc were NOT disclosed as well. Not everyone books from your website. I showed you the confirmation agreement to support my statement
Alberto was amazing and very polite to work with. He took his time to show us every available car and the best option for us. Very nice guy!
If I could give them a -5, I would. They are rude and blatantly lie to your face. They clearly think of the customers as the dirt beneath their feet and have NO CONSIDERATION for customers time money or energy. I would recommend NEVER DO BUSINESS with Easirent!!
I was coerced to evaluate this company well to lease the car. lousy company. I do not recommend
If you're a tourist, BEWARE! They will steal your money by selling you insurances and gas and tolls for inflated price. DO NOT BUY IT or DO BUSINESS with them. Their online rental prices do not include inflated insurance cost and they will not let you rent with out it. Additionally, they will hold $500.00 downpayment. Again, there are better options at the airport. They also do not have 24 hour service, so you will be forced to return your vehicle a day early and they will still charge you for an extra day. WHETHER YOU ARE A TOURIST OR NOT, DO NOT RENT A VEHICLE FROM THEM. The staff is also unprofessional. They will speak rudely with someone that is not fluent in English. Typical wait time to rent a vehicle is 45 minutes plus. The location is not on the airport, as they advertise. My feeling is those that are writing 5 star reviews are either paid for reviews or were simply misled and were not aware, unfortunately. You have been forewarned. :) Happy renting.
Neris is an exceptionally great driver. Pickup from airport was within 5 min and the price of rental was very reasonable. Martin helped me out with rental as well. He did a great job getting me in a decent car.
Pretty terrible experience at this particular location. I probably should have read all of these 1 star reviews before I booked. But like many others on here, the listed price was too good to pass on, and I failed to do my due diligence. It started the minute we got out of the shuttle and noticed the office was set up in an old run down trailer in the middle of an industrial area. We walked in and there were two agents helping two different customers. We were next in line and still waited half an hour before we were helped. The first surprise came when we were told that unless we could prove we had a certain level of insurance, we had to purchase their insurance. It was an extra $50 a day! This was pretty much double the price of our original booking. Having tavelled a lot, I can honestly say this is the first time I haven't been able to simply decline the agency's insurance and use my own. Being off the airport and without transportation, I had no choice but to pay it. The next surprise was finding out that, according the them, there's a $25 fine every time you use a toll highway without a sunpass. I decided to decline simply because I was only using the car to get from the airport to our hotel. Still, my drive was 25 minutes longer as I had to avoid all toll roads. The final surprise was seeing the car seat they brought out for my daughter. It looked like someone had eaten a buffet off the seat. There were crumbs and stains all over it. I'm not a super clean freak and I don't follow my kid around with wipes, but I don't think I would put my dog in this seat. It was filthy. We asked for another one, and when the agent brought it out, she said, "We have clean ones, but you're not going to get one that's clean, clean". The second one was clean-ER, but still not great. Then I noticed that he buckle on the left strap was missing. Yet again, we asked for another. The agent rolled her eyes and went to another area of the building to find it. Again, it wasn't great, but I figured it was the best we were going to get. When I asked if I could get some help putting it in the car, no one seemed to really know anything about it. I had to find a YouTube video on how to install it. Oh, I didn't mention that there was a $14/day charge for the seat that we weren't notified of when we called to reserve it. I also didn't mention the $500 security deposit which I'm positive i'm going to have difficulty getting back. All in all, I ended up paying over $300 for a 4 day booking that was only supposed to be $150. I could have had a car at a reputable agency for $100 dollars less without the hassle and bad service. I guess at the end of the day, you get what you pay for.
Neris was outstanding- fast , helpful and made my rental car experience a breeze. Definitely will rent with Easirent again
Last year and this year, we've had horrendous experiences at the MIA branch. The staff were kind. The time lags were however 1.5 h on average. This is due to a lack of infrastructure and overworked staff. Also, the system seems to be fundamentally flawed, resulting in 3+ month delays in getting deposits back and retaliatory actions against consumers who keep on task until they get their money back. The price is not worth the pain.
worst company ever I rented a mini van since 07/18 they charge my card and when I arrived To pick it up on Saturday, July 27 the girl in the front desk advise me that they didn’t have a minivan or anything seven passenger she advised me to call rent a car and advise them that they didnt have the car and I could get refunded I had to call rent a car and they left me on hold for more than 15 minutes after that I just called my credit card and filed a Dispute. Worst company ever. My best advice is go to Miami international airport and rent a vehicle there. They’re lucky that they don’t have a zero to rate them.
I would give this place zero stars, if I could. Charged an insane $500 deposit, made us buy a toll pass for $42 that we absolutely did not need (the associate straight up lied to us), the rental establishment is a disgusting trailer surrounded by feral cats and every single person we came into contact with that works there was rude and dismissive. This place is horrendous and I will never go near it again. STAY AWAY.
Terrible experience. When I arrive there it looked like a junk yard and not a car rental service . Then they stated I needed to purchase additional insurance on top of the insurance I purchased . Then I asked could I upgrade the car he said it would be an extra $400 a day to get a yellow camero after I showed no interest he stated he would drop the price to $20 a day. Usually when you pick up the vehicle you are allowed to inspect it yourself and fill out the paper . The worker filled it out on a small sheet of paper with no input from me so my bf and I were taking pictures of the car just Incase . Not to mention the car was dirty and they had to wash it before we used it . The inside was still dirty and trash left inside from prior User. Then he stated it would be an additional $500 deposit but if I give him $50 I can wave the $500 fee . I was thinking wow this company is a scam . Upon returning the vehicle it was a lady at the desk who was nasty . She seemed like she was busy but she seemed annoyed by my presence. I told her I was dropping off the car and she stated okay that’s fine you can drop it off and leave and I was like well I need a receipt or some document and I would like for us to look at the car to make sure there’s no damages so I can get my deposit . She assured me everything will be fine and the driver would inspect the car and she would email me paperwork and then I’d get my deposit . So I’m waiting for the driver to inspect the car and she looks at me and stated “ I said you’re all good you can leave “ I was in disbelief. Fast forward it’s been a week and no one has contacted me . I’m still waiting for my $500. When I call no one answers or they place me on a hold and then hang up . NEVER RENT HERE!! Stick to the bigger companies