We have all the feddbacks of people who are using the products and services of American Luxury Auto Rental (Rent Cars) near Florida.
Currently the firm has a rating of 4.5 stars over 5 and that rating has been calculated on 141 reviews.
You must have seen that it has an average rating is almost the top, and it is founded on a very large number of scores, so we can conclude that the score is quite faithful. If many people have bothered to give their feddback when they are satisfied with the business, it works.
As you know, we don't usually bother to place feddbacks when these are correct and we usually do it only if we've had a problem or issue...
This Rent Cars belongs to the category of Car rental agency.
Best luxury car rental company in Miami. ask for Leon she's the best
Straits foreigns cars a great price. For any of your rental needs go to Orlando and he'll definitely hook you up. I will be back for the white drop top lambo REAL SOON!!!
I don't understand how someone can be in business with such horrible customer service. I rented a BMW from them and everyone in that office was rude, unable to help me with anything, no one spoke a lick of English. They took me to the airport in a beat up corolla and I was driven by a guy who looked like he was going to rob us blind... straight out scary. I will never rent from this place again.
Orlando provided the best experience to rent my luxury Porsche. I can't even describe the thrill and excitement driving that bad boy. Also I went in on a wednesday and the lot was full, two days later I show up every car was almost gone. Don't wait too long to rent the car of your dreams.
The experience with the Jaguar F-Type was great thanks to Leo. This Company was awesome
After having someone steal my sons money for a rental. That he was renting for prom. I found American Luxury Car rental.. The guys there made is dream possible without breaking the bank... Nice , honest guys. If I ever have to rent again I will visit them. My advice is if you want to rent from an honest place go see them.. Thank you guys for making is night so special !!!!!
Good service they dealt with me and gave me a good car even though i only had my debit card since i had locked out my credit card they would have acepted cash too i will use them again and reccomend their service to my best friends
They stole over 4,000 dollars for prom rentals. They had an employee named Orlando who collected the money and when asked for a receipt, Orlando insisted that he'd email it because he was so "busy", we were foolish to believe him. On the day of prom we arrive at American to pickup the vehicles and are told that Orlando was no longer working there! Running off with everyone's money! Come to find out there were several cases of this same fraudulent activity! As more customers came in and had the same story, Orlando took their money (cash only), promised to email a receipt and never did! We soon realized how unreliable and untrustworthy this company was. The company did nothing to help, instead threatened to call the police on us! And I have to wonder if it was because the color of our skin, because we all happened to be black, all 7 of us. Had I been Hispanic or White would I have received respect or understanding? This incident felt planned, like this was a ploy, to dog us. We ended up calling the police ourselves. What's even more crazy is they were unable to provide any information to the police about Orlando's identity except for his name, they didn't provide a copy of his ID or any paper work! And claim he's only been working there for a few months but according to Orlando's LinkedIn at some point in the past he was a manager for American for 15 years and 9 months. Now we have to go through this whole police investigation process . We were left without any vehicles and no refund for our cash payments, with prom being that night! Thank God we were able to work with Prestige car rentals who heard about what happened and literally hooked us up and saved our prom night! If I were you I'd stay away!
Don't have anything negative to say about this company. If you have a license, insurance, and some money these are definitely the guys to come see for any type of rental, from exotics to basic cars. I was helped by a very nice gentlemen by the name of Orlando he worked with me and gave me an affordable price on the exotic car of my choice. The car was perfect and I enjoyed every moment it was mine. There's no doubt that these are my go to guys whenever I'm looking for a nice rental. I would recommend this company to anybody and everybody. Thanks again to these guys...
the place you need to go if In needs of a luxury rental
Thank u for the wonderful service I rented a car for my son prom and we loved the way we was treated .
WOW What a great car rental place all the cars was beauitful & at reasonable prices & great custumer service i love shopping at american luxury when im in miami fl
Great customer sevice
If you're looking for the best price and cars in town please call this company they have always cars in excellent conditions! Best.
The best luxury rent car in miami
Best rental luxury cars in Miami great customer service
American luxury auto rental is awesome. I rented a car for 3 day and unexpectedly needed it for a additional e more day. Orlando medina was very helpful and attentive to my needs. I recommend American luxury auto rental. Thank you oraldo anx staff for the pleasant service.
Exlente atención por parte de sus trabajadores, en especial a la señorita Leonela. Felicidades y muchas gracias. Quedo muy satisfecho.
Amazing! Whenever mentioning a trip, my husband says his ideal trip would involve renting a sports car and driving around. I finally planned a trip around it, driving from Miami to the Keys and it couldn't have been better! First though, was the stress of finding a legitimate company. You know, one not like Hertz or Enterprise where you show up and its a crapshoot of what car you get. After reading an article where American Luxury Auto Rental was interviewed about pop up companies and bad business practices, I knew I needed to stop finding the cheapest deal and go with the most reliable. Not only did we get the convertable grand sport corvette we ordered, but it was their 2019 newest model! We got picked up from the airport and returned with no hassle! Beth gave us a great deal, and definitely felt comfortable with the company and business practices! Thank yall for a wonderful time and be a part of what my husband says was the best part of the trip!
Awesome experience thank you Leo!
(Translated by Google) Excellent attention, very friendly, good prices and super recommended. They are available to look for you and leave you again. The hiring service is very fast, so you are short. Highly recommended (Original) Excelente atención, muy amables, buenos precios y súper recomendables. Se ponen a disposición para buscarte y volver a dejarte. El servicio de contratación es rapidísimo, asi que estás poco tiempo. Altamente recomendable
Leo has done a amazing job helping me rent the escalade truck... Thank you Leo
I've been renting exotics for 3 years and I can honestly say this is by far the best company been there done that. Orlando has been working with me and my family for 2 years and I've never doubted him once. He'll never let you leave without a smile on your face. This company is owened a great set of people ! When in doubt choice American Luxury Auto Rental
Impecable! Nos dieron el auto exacto que habíamos alquilado anticipadamente. Todo perfecto!
The worst company ever , never rent from them , it's a rip off
Leo was the most professional and the most amazing person I encountered
Amazing customer service, thanks Beth for helping me out getting the deal!!
(Translated by Google) Everything perfect and very professional! (Original) Todo perfecto y muy profesionales!
Leo is the best we have been coming here for years they will always make you feel welcomed
Best experience i have with this rental car with leo and Kennedy. Thanks
Warning Rip Off, stay away, they wont return your security deposit, it has been more then a month since i completed my rental and my 2500 security deposit has still not been released to me heard similar stories from other renters
Best in town ask for Leon she's the best
Excelente atención y predisposición. Sin dudas volveremos.
Exelente atencio, muy buenos precios!!
Beth saved the day! I had schedule a vehicle for my boss months in advance and 2 days prior to his arrival the bailed on me, even with cc information etc. I began desperately calling around MIA to find another luxury rental for the week of spring break no less, and Beth was the only person to even give me the time of day, and she was not only willing to go the extra mile to help me, she was professional and understanding of my situation. Absolutely recommend this company. Thank you Beth!
Excelente servicio, carro y personal que atiende. Muy bueno todo
Great experience great service definitely recommend this place for your car rentals..
I love the service great cars ask for Leon supper cool
They had a great service thanks to Beth & Luis
I had the best experience in this car rental place .Orlando was a great help .i highly recommend this rental place to anyone .
Muy buen lugar para alquilar autos de alta gama como lamborghini ferrari rolls royce corvette camaro porsche bmw Aston Martin
Best rates, Great customer service. Always have new clean vehicles. I use them every time I'm in Miami and highly recommend here if you're in need of a rent a amazing cars.
Great customer, ask for Leonela she’s the best.
BEWARE!!! This place is ran by SCAMMERS and by the looks of it I’m not the only one who has had problems with them stealing money, they charged $$$ to my account without authorization, I called to find out who this company was and why were they making charges to my card and was greeted with what I can only describe as loud ignorance and screaming I think she said her name was Karen and was the manager, she refused to talk to me and told me she’s going to contact the police?!?!? How does that work??? You’re taking legal action on me because you illegally charged my card? Crooks!
Great Services and prices ok
Great cars its like car world. They have every car you would think of, best experience ever.
Great Vehicles and friendly staff ask for Mr.Luis or La Venezolana. Thank you .
Great customer service from Leo and the staff they are the go to spot for rentals when I’m in Miami !!! Excellent service and communication
Muy bueno todo estuve bien en todos los detalles
This is the best car rental place I ever been to .. Orlando came through form me, at the last minute, I think God for the service I received by this company. Prom 2016 is awesome ...... Dorothy is in love with you guys ... Very terrific on the service that I had received. If anyone have anything negative to say about this company or the employees that works there. They r crazy and belongs in the crazy house... Ppl look what's inside of someone heart before you judge them. Get urself right ... I recommend anyone to rent from American luxury rental cars,,,, no question asked..... I'm Happy
My experience renting from this guy was great. He was willing to work with whatever circumstance given && completely came through for my weekend.
Nice cars !! Nice prices !! Everyone there helped my mother pick a BMW to surprise me for my prom I will always remember this experience Thank you American Rental will definitely recommend you..
I had great service, my mom came in town with my dad and two nephews and we got a van with a great price when we go back to Miami I will always choose American Luxury !!!!!!
Leo is best. She always take care of us when we come to Miami. Anything we need!!!!
I rented a car from here and it was amazing. The car was in great condition,clean, drove great and took me everywhere I pleased. I recommend renting a car from here.
Great place go to rent
Aluguei 2 carros de tanto que gostei!!! A Leo me atendeu super bem (além de cordial me deu bons discontos por isso aluguei outro carro ao devolver o primeiro). Eles possuem todos os tipos de carro, de Corola, Mustang, Alfa Romeo, Ferrari, Porsche, Lamborghini, Maclaren .... e os preços não são proibitivos. Fiz o aluguel com meu cartão brasileiro e ela me disse q nem precisava fazer seguro pois meu cartão já oferecia isso como cortesia(difícil encontrar pessoas honestas dessa maneira q não tentam te empurrar o que não eh necessário). Eles ainda te pegam no aeroporto ou hotel se você pedir. Super recomendo!!!
Great customer service! They help you with some water or magazines in a really nice waiting area. Toilets are super clean! You inspect the car with one of them before driven out and the point in a paper if it has any details so you don't get blame afterwards. You have to return it with the same amount of gas they gave it. Good place.
Rented a Vette 3 times from them in the last couple of months......always excellent service, no hassles....very professional!!!!
My boyfriend rented a porsche for prom and I loved the car and it made my night absolutely perfect. Orlando is the best!
Best in town ask for Leon
Excelente atendimento, bom preço e carros de todo tipo. Foram me buscar no hotel e depois me levaram de volta. Valeu.
Great service I been renting cars here for almost 6 years and I love it #1 in Miami costumer sv is amazing and cars muahzzz my favorite Alfa Romeo etc 3 minutes away from Miami Airport.
Excellent cause great staff loyalty to customer friendly and fast service moderately priced will go back
I rented a Mercedes Benz for my birthday and it was amazing !! The price was right and the service was great !! Will defently come back and do it again....
Amazing customer service he took care of us the way you're supposed to be taken care of definitely coming back to spend my money with Orlando when I come back to Miami
My husband and I rented a BMW and it was very nice and clean and at a suitable price. Also the service received from Orlando was excellent. I would recommend anyone to rent from this location.
American luxury helped us find a good rate on a Corolla when another company was not accommodating our prior reservation. It was great to work with them!
Cars are smelly, and not in best shape, i wouldn't recommend
Great! Hired an awesome car and had fun!
I am a person who travels the world and never take me with a company that does not take the time to respond, embarrassing! regards
I would recommend this place with my eyes closed.. I had an amazing 1st time experience renting a luxury car for my daughters prom..As we all know it is very stressful. Staff was extremely helpful to satisfy my needs.I must admit I'm a very difficult person to deal with & Orlando went above & beyond to make sure that I was pleased.We requested a BLACK S550 per my daughter to match her dress. On day of delivery that is what we had , as promised.. I would definitely give them by business again.
I had a great experience with American Auto! Leo was very nice and extremely helpful. I was in and out very quickly! Outstanding service! I will use them again and would recommend them to everyone!
My name yasmary and I'm very honer to said American luxury auto rental was a great choice I have made great costumer service I was help by orlando medina a great person and my next visit will be soon thank you orlando medina for the service
Best in the south Florida!!! No problems from the workers and the corvette was amazing , I'll definitely be back for another round
Great service. Orlando is awesome. Will always do business with him and American luxury for my car rental needs
Excelente atencion! Quedamos muy satisfechos con el producto y el precio
It was a great experience working with the guys at American luxury rental especially Orlando he was great it was fast and easy. He was able to get me the car I wanted for a great price I recommend anybody to America luxury rentals.
Leo always delivers the best customer service
I would have given them a 0, but that is not an option here. So I made a reservation over a week ago for a CLA to be delivered at 10 am today. I called them at 8:30am to confirm and they said it was all set. At 9 am I get a call back saying the CLA isnt available because the person who was supposed to deliver it at 8 am hadn't done so yet. Who leaves only an hour window for error ?? They said they can send me a mustang or sports convertible. While those are nice cars, we needed a 4 door car that is safe for kids. My boss did not want to hear what other car options there were and told them to scratch the reservation. He changed his mind and I called back and said to just deliver the car tomorrow. Long story short, because we got a little upset, they said they refused to do business with us and that they would be declining all future reservations. Granted he had a little attitude but what do they expect? Nobody cursed or yelled. The conversation was 2 minutes long. JOHNNY, the employee I was speaking with, said that the company does not conduct business that way and was upset because my boss didn't even let him go through the options. What an incredibly unprofessional move. What they did not want to admit was that the whole reason we were upset was because of their massive screw up.The whole lecture we got about the proper way to conduct business seemed hypocritical because they run their business poorly. Would not recommend this place to my worst enemy. Next time don't screw up if you don't want to deal with an upset customer.
No lo recomiendo ,, me rentaron el carro lo pague. Y despues me dijeron .Que el seguro Que yo le pague $300. Por un dia y 1200 por renta no cubria el carro me lo quitaron. Para darcelo a otra persona.
Would like to say that the customer service at this facility is second to non. I bothered Beth about 3 to 4 times within a 30 minute span on a concern with my bank releasing my deposit funds and she was quick to get it settled with a great positive attitude. I highly recommended this facility to everyone and when you call-in or walk-in, ask for Beth.
I got back from my trip about a month ago but I wanted to let everyone know of my great experience with American Luxury Auto Rental. While the car was great, we felt my check in experience was very professional. I never driving Audi R8 V10 Spyder. The owner Luis explained everything about the car and took his time. The staff is nice and courteous. I definitely will be back. Great price too in the vehicle.
They had an employee named Orlando Medina who is part of their management staff that stole 2,000$ from me for my prom rental they claimed that they fired him on Tuesday in which was a lie they also claimed that they hired him 3 months ago but was part of there managment staff since 2013. The owner of this company is a total idiot and can't seem to grasp the concept of customer service .Thry didn't seem surprise when they situation came up. I truly believe they are a fraud activities at this company I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE.
I rented a convertible ferrari. When I went to deliver the car, they charged me with the repair of a grated wheel, which I did not damage. Besides being poorly attended by the staff, I felt offended as a customer.
Great plaese to rent a car
After our other rental plans fell through last minute during the busy Christmas holiday, American Luxury was there to help! Beth was extremely helpful and was able to secure an economy sized vehicle within our budget. They also have dozens of luxury brands ranging from Bentley, Porsche, and Ferrari which are fun to look at while you check out. Glad you went with this company!
Thank you Beth and Karin and would like to give American luxury a great review, best cars in town anything you need in cars they have it.
My experience at american luxury auto rental was super helpful im a car renter and i love them and orlando is the one i look for
I work in NightLife and frequently fly back & forth between Las Vegas & Miami especially during major weekends. I've rented the Ferrari 488 GTB Spider from Beth at American Luxury Auto Rental on at least 3 different occasion during May 2018. Beth & the team were extremely pleasant & easy to deal with. They went above & beyond to make sure the car was always clean & ready to go by the time my plane touch down. The vehicle inspector went above and beyond when inspecting the vehicle before i left, pointing out the smallest bits of damage that I myself didn't catch. He did this to ensure that I was not unfairly charged for damages that were already on the vehicle upon my return. Can't thank you guys enough, and look forward to renting from you again in the near future when needed.
Quiero destacar el servicio de excelencia de American Luxury. Utilicé el servicio 2 veces durante el pasado mes de Junio 2018. Llevaron el carro al hotel y el Return fue hecho donde mismo. Después de unas semanas, ya estando en mi país, reparé que había olvidado retirar del parabrisas el GPS holder de mi equipo. Tomé contacto por Whatsapp, mencionando lo ocurrido a la persona de turno, la Srta Elizabeth, quien muy amablemente, lo buscó, lo encontró y coordinó todo para hacerlo llegar con Leo al Hotel, donde soy cliente frecuente y se encargarán de enviármelo. Sin duda volveré a ocupar sus servicios en mi próximo viaje a MIA,
Great prices with great people! When u go, make sure to ask for Leo! She's an awesome help!!
The guy who take care my rent. I think the name is Orlando he was amazing for sure a recomend this place. Awesome cars
Best spot in Miami! Been renting from them for years!!!! Samomillion signing out #blessings
Thank you so much for your reviews we strive in being the best! We're here to cater and give you what you need. I welcome repeat customer and new ones!
Best place ever I rented the car for my prom and Leonela helped me out in my rental great service I will recommend this place come get your rental here.
Great customer service...ask for Leon
A great experience! Combined a business trip with some fun in Miami. These guys were great. I wanted a White/Black 458 and they had it. Car was delivered to my hotel in pristine condition. Hard to believe is was a rental. I felt like I just rented a brand new car. Victor explained how to operate controls and gave me his cell phone in case I had any questions. The car was an absolute pleasure to drive. When I was done they came and picked it up. Very easy to do business with these guys. I can't wait for my next trip to Miami to try one of their others cars!
I had a great experience renting from here. The ladies were very helpful especially Leo, she gave me great customer service.
Muuuuuito bom, excelente atendimento carro em ótimo estado. Perfeito! Karin, a pessoa que me atendeu é Mega simpática e atenciosa.
Do not rent from here. I had the displeasure of working with this company in order to rent a vehicle. I had to call in several times and was given the run around for several days just to receive confirmation of a reservation that was never put into the computer by a very disrespectful individual who works at this company named Orlando Medina. I called in to see hear about the status of the rental, seeing as though it'd been 5 days of run-around excuses from Mr. Medina, and as soon as i began speaking Mr. Medina cut me off and began screaming to the top of his lungs, yelling out how "im lying about him not doing my reservation" and he threatened me saying how "he can easily cancel my reservation if he wanted to". Mr. Medina nor anyone else at this company was doing me any favors. This car was not free. I was a paying customer. The way he spoke to me was completely disrespectful, unprofessional and unwarranted. Not once did I raise my voice or disrespect him. The man is a disgusting human being and very incompetent and sloppy. Also, if you scroll down on these reviews you'll see him posing as a customer and giving fake feedback for the company. Im sure the rest of the high rated feedback is fake also.
Rebién te van a buscar al aeropuerto atención super bien amplia gama de auto de baja y alta jerarquía tienen el mejor precio me encantaron las Ferrari la lambo el mc laren me volvi locooooo vallan es el mejor lugar te entegan el auto limpito y perfumado
La mejor experiencia y el mejor servicio acompañado de los mejores carros es lo que espero de un rent a car como este Muchas gracias por tan agradable experiencia
All Great Cars. Great Service
My friend rented out a lambo a couple weeks ago and we had a blast! Now only if we could afford one for real