Reviews of Willis Ford (Rent Cars)

Bev Dadds

It was fine

David Price

This time is about 100% better than the last time I was there.

Z Buschca

Free car charging. Helped me out a lot!

Sam Pfl

Kirk Prange was an excellent salesman who provided us with a great deal on our 2018 Ford Explorer!

jessica catterton

I recently bought my first vehicle from here. I went to multiple dealerships and only at Willis did I receive excellent experience from Frank in sales. He had no problem going over all of my concerns and took my budget and wish list seriously as he helped me go through several options. He treated all of my questions with honest answers and didn't hassle me throughout the process. I'm absolutely in love with my 2017 Escape and so happy I chose to do business here. Thanks so much!

Kristen Coghlan

Bought a used car from Willis Ford and within less than 20 hours of owning the vehicle the check engine light came on. It was a Sunday so I sent an email and first thing Monday morning Nate called to follow up on the issue. The code read for a ERG valve. They got me in for repair and gave a loaner car for me to use until it was fixed (only a day later). The application and loan approval was easy and quick and service went above and beyond! We will be back when its time to upgrade. Highly recommend.

Edie Johnston

Jerry is very helpfull thanks for everything!

Jessica Perez

We bought a sensor from this dealership and it turned out to be defective. When we went to return the sensor they didn't want to give us a new sensor to replace it. We would've had to buy the new sensor all over again. Awful service

Peter Max

Best dealer ever,good customer service.

Gale Cifelli

Great service

Alonzo Delaine

I recently purchased a 2014 Ford Focus from Willis Ford, after my last car died. I was in desperate need of a dependable car, in order to get to work and drive my children to practices and events. I walked into Willis ford and was greeted by Michael Pulliam, sales person. He found the financing i needed and placed me in a great car, with very low miles, and a remaining warranty. The entire experience was as stress free as possible, and very professional. I can now get to work and drive my children around, without worrying about the dependability , and affordability of my car. Thanks Michael Pulliam and Willis Ford !!!

Charles Haines

Great

Kevin Corbin

Excellent customer service

son guy

COOLIES

Jessica Stump

Go see Frank Lauro. He will get you into a vehicle. The best salesman!!

Doug Roberts

Great place

Quinton M IV

I've only used their service but Great staff, knowledgeable techs, and fair prices.

Shawn Grettenberger

Fantastic customer service experience! Absolutely plan on buying there again!

Melanie Bennett

Terrible Service and Rude Manager - Scheduled an appointment ahead of time to have an Oil Change and to diagnose problems causing two warning lights to be lit up on my dashboard. They completed the oil change, yet Nicole Leeuwen told me that they didn't have time to find out why the warning lights were on and that I'd have to come back another time to have them diagnosed and fixed. While Nicole is telling me this, the manager is running around, talking loudly and being rude. Even though I had made an appointment to have oil changed and warning lights rectified, I had to leave still having the warnings lights on and to make matters worse, the warning light for the DEF only gives me 90 miles of driving at normal speeds. I can't make it back there in under 90 miles. I went there to have problems resolved and left there frustrated with problems left unresolved.

Pamela Denney- Griffiths

Frank at Willis ford in smyrna is an exceptional salesman. He makes the process so pleasant. If you are able to give him a general idea of what you want in a vehicle and the price range you need to be in for payments, he will make it happen. He’s thoughtful, friendly, and honest. I recommend Frank Lauro for all of your vehicle needs.

Taylor Cameron

Jeffrey Frey (salesman) helped me out yesterday and I couldn't recommend him more! I left the dealership in a pre-owned 2014 Ford Fusion SE... couldn't even tell it's been used! With this being my first car, I bought it at such a great price. Thank you to everyone at Willis Ford, best quality service hands down!

Altina Herbert

Topic notch customer service as I purchased my 4th vehicle from Willis Ford Smyrna! Santosh and his team met my needs and made my buying experience a pleasure! I am a happy owner of a new Explorer.

Jesse Mounts

Nice vehicles, pushy staff. Ended up going to another location

Emily Walling

Go see Bruce. He helped my boyfriend get his car.

Maurice Plummer

Staff are awesome there. Actually use to work there.

adam Crellin

I had a flawless experience with Nate at Willis ford. I had a price point I needed to get to and Nate did everything he could to help me get there. I am loving my 2012 wrangler! Thanks Nate!

Wendell Gatlin

Fast service, friendly staff.

cee gee

Would not perform warranty work on my 2018 Ford because I did not purchase the car from them. My vehicle sat on their lot for 2 weeks untouched. When speaking with the service writer he informed me that they were too busy to work on my car and that I can pick it up at any time. Worst customer service I've seen in a long time!!!

Jonathan Dycio

Sales person was knowledgeable and friendly!

Sue Campbell

Bought a used car that they were supposed to detail. I think they barely vacuumed it out. definitely not a good detail job. Customer service was really good other than that.

Athena Mercer

Fantastic experience again. Assisted my Mom with 2016 Escape Titanium purchase. Customer service was undeniably good. I will continue future automobile purchases from this dealership.

Melinda A. Proctor

Michael Pulliam sold me a car today for my mother. His customer service was excellent! I told him weeks ago what we were looking for and the budget. When he found it, he called. He worked out all the details to make it a smooth transition. My mother living in VA and purchasing the car in DE seemed to be a hassle. He made it painless. He was professional and showed good problem solving skills. I would purchase from him again and would recommend my friends and family. So, ask for him!

Bill Wolff

I had both cars in for routine oil change and tire rotation the other week and Willis service confirmed I needed to order tires for one. One car was dropped off and one I waited for and both were done on time as stated. Last night I dropped one vehicle for new tires and it was completed before I expected it to be finished and they promptly called me. I worked with Rob in service and he was EXCELLENT in helping me through the decision process, scheduling, follow up and explaining the rebates. Service is always completed in the time they tell you and is always outstanding. Sign up for the Quick Lane/Ford credit card and you can get 0% deferred financing, rebates and other deals. If you live in Middletown, Willis Ford in Smyrna is the closest full service dealer around that you can trust and depend on no matter what type of vehicle you have. Thank you and pass the praise to your wonderful staff at Willis Ford.

Debbie Camaratta

Took car in at 8am and had brakes and tires done. They had me out at 10am.

Karen Gradie

5 star operation

Shawn Savage Sr.

What a blessing; Nate Bowers and Willis Ford of Smyrna!!! There are still dealers and dealerships out there that care and will not try to take you for everything you have. So I found the vehicle in mind that I wanted online and it was 5 minutes from where I live at Willis Ford. I did not contact anyone prior to going to take a look at it. I knew what I wanted to pay and I new what I wanted for my trade. I dressed as casual as I could for the weather probably not looking too promising of purchasing a vehicle. As I arrived I was politely greeted by the receptionist and I saw a couple dealers looking at me and a couple others with clients already. She asked if she could help me and I told her I was looking to purchase a used F150. She said ok just one second. She paged for any salesperson to come to the showroom floor for a customer. A few minutes later Nate Bowers walked in the door from outside and she said this gentleman is still waiting for a salesperson. It looked liked Nate had just finished up with another because he was returning a dealer tag. He took me to his office and we had a great conversation and he went to get the keys to the vehicle I was looking for. Our excellent conversation continued in the truck and it was as if we knew each other for years; just two friends taking a ride. After returning I expressed my interest if the price is right and if I can get what I want for my trade. he haggled a few times with the used car manager on the trade value and finally the business manager came in to talk with me and got within the $250.00 I wanted for my trade; I shook his hand, i thanked Nate and in less than 90 minutes I was riding home with my new used 2013 F150 Lariat. Working with Nate he got me within $250.00 of what I wanted and I knew his manager was not going to budge any further. Nate fought hard to get me as close to what I wanted. I feel as if I made a new friend that day and our relationship will continue beyond the deal but I will definitely be recommending Nate Bowers of Wills Ford, Smyrna DE to anyone looking for a vehicle. EXCELLENT CUSTOMER AWARENESS AND SERVICE!!!! God Bless, Minister Shawn Savage

Donna Niblett

On August 12, 2019 my son bought a as is car from Willis Ford in Smyrna Delaware so he could travel to Virginia Tech to start college 1 week later the engine went bad and he was stranded for days 4 hours from home. Willis Ford helped my son by replacing the car with an adequate replacement not only that but they delivered it to my son 4 hours away from Smyrna. Thank you Nick O and Nate Bowers. I will be forever grateful for what you did for my son. Sincerely, Donna S Niblett

Christopher Donahue

Always ask Willis to give a price on any vehicle.

Mike Gentile

This is the 3rd car we have purchased from Willis in the past 10 years. we have always been treated with nothing but courtesy and respect. the sales staff bends over backwards to get you the best deal possible. If that doesnt work they'll jump through hoops to get the deal done. I don't think I would by a car from somebody else. Hats off to our salesman Mike and his Manager Nick for a job well done!

Anonomous

One star because they are hustlers but two because they are smart and kinda nice hustlers .

Christopher Radziewicz

My 2015 F-250 developed a massive oil leak and dump 2/3's of its oil in my driveway. The truck also had a coolant leak and a few minor warranty items. The workmanship from the technician was great, but the customer service from the service manager was ridiculously bad. The manager was incapable of answering questions about what had actually caused the leak. Further, when I asked him if I could speak to the technician who had repaired the vehicle, he stated the techs aren't allowed to speak with customers. When the truck was towed to the dealership, I supplied a typed list that included the viscosity of the oil used in the truck (5w40). When I picked up the truck, it was filled with 10w30. When I asked the service manager why they used the lighter weight oil his response was that was what Ford said to use. I tow with the vehicle constantly and the owner's manual disagrees with his assessment. His parting shot to me was to let me know that his dealership policy is to turn away vehicles multiple warranty claims and send customers to their servicing dealership. When I asked what the servicing dealership is he stated the place where I get my oil changed. ( I change my own oil). I'd love to see the Ford warranty fine print that says only certain Ford dealerships honor warranties. I left a message for the owner of the dealership to call me and have never received a call back. If you want good work on your vehicle coupled with terrible and disrespectful treatment from the service manager, Willis Ford is the place to go. Update...the coolant is still leaking... treated horribly and there is still a problem!!!!!!! Update # 2: Still never received a call from Willis Ford of Smyrna. Took the vehicle to Hertrich's Capital in Dover where I was allowed to speak with the diesel technician (Marty). I explained the issue and showed him the leak on the cooler. Problem solved...this is the place to go if you have a diesel truck!! Update # 3: Sent this complaint to corporate Ford and waiting for response.

Joyce Irwin

Good job, quick service, nice tech!

Natasha Holmes

I have purchased a few vehicles from Frank. He has always listened to what I wanted and am looking for in a vehicle. He takes the time to walk me through the vehicle and the features. He is very patient, understanding and helpful. I highly recommend him as a sales professional!

Musical Prodigy

Mrs. Lisa Fletcher of Willis Ford did an EXCEPTIONAL JOB of helping me find a car!!!! Unlike other salesmen and women who are only concerned about sales, Mrs. Fletcher really takes the time to get to know her consumers to ensure that they not only find a vehicle of their liking but that it’s also within their price range. After my accident she really treated me like a person and not a dollar sign! She’s sweet, kind, and all around empathetic to her clients and I will definitely refer people to this dealer!

Matt Grettenberger

A great experience. I got an awesome vehicle at a very fair price. Excellent customer service.

Tori Peplin

Not happy with my visit to the service center. I called on Friday to make an appointment and explained two concerns I was having with my F150. The guy on the phone was great but when I showed up Monday morning, they had no record of me. Okay, that happens. The service folks still take my truck and say they'll look into my two concerns I explain again. When they're done, they have no comments on issue 1- pulsating brakes and try to reschedule issue 2- AC leak/water condensation in my cab. They don't have any useful information but think maybe the water is from the outside. No, I don't have water inside when it rains, just on really hot dry days when I run the AC system. It felt like they really were just not listening. I had to ask about issue 1 and got the "brakes look fine" from the agent. Okay, then why do they violently pulse? Also, they did a report card and marked my struts/shocks as needing immediate attention. Why would you not note this to me? They bother me about wiper blades but not apparently terrible shocks? I'll be going somewhere else for sure

Brandon Getz

The service department did an excellent job. Quick and speedy repairs and done right the first time. And a special thanks to Nikki for all her hard work and dedication to helping me get my truck fixed the right way. Thank you Willis Ford.

Samantha Balick

I recently leased a new Ford Explorer from Willis Ford and the experience was wonderful. Frank Lauro was thoughtful and incredibly helpful. He was able to guide me in getting all the features I needed and even helped me understand which features I didn't need so that I wasn't paying for something I wouldn't use. I would highly recommend Willis Ford, and particularly Frank Lauro, to anyone looking for a new car.

Pamela Williams

Getting my car serviced. They take good care of my vehicle.

Michael Underwood

Took my car in because of an engine service light. Had to leave the car which was expected for a non-appointment repair. They found a bad sensor, ordered it, which added another day to wait. The part that came in was not correct so they had to wait another day before I could get the car back. They did offer me a car while I was waiting but I declined. They kept me up on what they were doing and explained other items that needed to be addresses. Very professional and curtiouse. They are the only dealer I trust to work on my cars.

Lisa McClelland

My husband and I saw the Ford Ranger at a car show in Smyrna and knew it was exactly what we wanted. We did some online investigation. Then, went to a Ford dealership in Dover. We took the vehicle for a test drive but didn't make the deal. It just didn't feel right to us price wise. The next day we headed to Willis in Smyrna. Nate was the sales associate that assisted us. We test drove another Ranger. Nate was amazing. We purchased the truck we wanted for less than we expected. I waited to write the review to see how service would be after the sale. We asked for a front license plate bracket at the time of purchase. Within a week it was provided. We were very happy with Nate for following through. He did an exceptional job.

Thomas Lewis

Sales are good.

Terry Jones

Nate was amazing to deal with. Went through all the options and set up everything patiently. Highly recommend his services if you're looking for a new vehicle

Christian Jorn

Cindy Pangburn was very professional from her first response through the final delivery. I have been using Willis Ford's service department for my regular maintenance for many years and I recommend them to everyone. I'm very happy with my first new car buying experience, Cindy treated me with respect.

Bobby Robles

Both myself and members of my family have purchased vehicles from Frank at Willis Ford. Each time we have gone in and said "this is what I want and this is my budget." Each time Frank gives us the pros and cons of what we were asking and gives us the best option. I have asked for vehicles that they do not have on the lot and he has worked to find the right vehicle for me at the right price. On top of always helping find the right vehicle for the right price, Frank is knowledgeable about the product. My most recent purchase was this week, I was blown away at how simple and transparent the process continues to be with this dealership. Willis Ford makes the car buying experience a painless one and I will continue to give them my business.

Bryan Mallet

Phenomenal service, writers and workers!! Keep up the awesome work! HIGHLY recommend!

Rosanna Biondolillo

Hands down best dealership! We've bought 4 cars and have had service and maintenance work done here. Every time I am impressed with their level of service, patience, and integrity. It'll keep us coming back!

Valerie DiCroce

Service staff us very helpful.

Beth Ferner

Today we drove a half hour to Willis to get the truck’s oil changed before leaving on vacation tomorrow. We were informed upon arrival that we mistakenly hit the wrong button to arrange the appointment - “leave”. They made no attempt at all to accommodate our 15 minute oil change. Leave it for the day or nothing. We have purchased Countless Ford’s through the years. We are new to DE. We will not be returning to Willis for maintenance or to buy in the future. Just brilliant.

Amanda Lebeau

No customer service .. looking at trucks on Sat during day and not single person came out to ask if we needed help

Michelle Palmer

Another fantastic experience! We have been loyal customers since 2015 and will continue to bring our business back again and again! Frank is the absolute BEST salesman you could ever ask for! In all the years and all the cars we have purchased, we have never been happier than dealing with our friend here at Willis! We will never go anywhere else!

kelley lowman

GREAT SALES AND SERVICE!!!!

Arundel Tree

Service was prompt and affordable. Nikki was very helpful

Nikole Prophet

This was my greatest auto purchasing experience ever! I purchased a pre-owned 2011 Hyundai accent in mid april from Willis Ford. This dealership has a huge selection of wonderful vehicles that they stand behind. From start to finish my sales consultant Paul Caple was absolutely awsome. He was very down to earth, personable, & patient in assisting me to test drive several vehicles and find the right fit for my needs. He asked the right questions and provided accurate answers for all of my questions. Even the credit manager took his time in explaining my loan & warrantee information to me and handled my questions accurately & very professionally. This dealership is a one stop shop since they also service all vehicles sold. I was greeted with a warm welcome by all personel and treated with the utmost kindness & respect in every interaction. Paul knows me by first & last name and even after the sale was complete he went above & beyond the call of duty by personally changing my temp tags out for my permanant plate when it had arrived. I left the dealership confident that I made the right choice in the car I purchased. I remain very impressed in the honesty, integrity, & overall quality of the dealership & service that I have recieved. If you are in the market for a new or pre-owned quality vehicle I recomend making Paul Caple & the Willis Ford dealership your one stop shop for an excellent experience!

Bruce Honaker

Willis Ford I take my truck for service very nice waiting area coffee newspaper also you can walk around an look at cars while you wait restrooms also friendly staff

Adam Willey

This dealership was very professional during my entire experience. They hooked me up with a great vehicle with exactly what I wanted. The employees here were very polite as well as friendly.

Selena Sheets

Would leave 0 stars if possible

Beverly Brice

I have used 2 other Ford dealers (Winner and Carman). Carman was great before the Service Agent Chris left--then the service went down hill. Winner was always cheating me out of something or charging for things they claimed they did to my car, but didn't. Willis Ford was recommended by a friend and my Explorer rides like she did when I first purchased her. Not only did I not need new brakes and drum and insisted by Winner, but (like what Carman) Willis told me my brakes were find. I will be using Willis again and I owe those guys a Pizza lunch for the great job they have done to my car.

Joshua Schmidt

I originally came in to Willis Ford of Smyrna because my 2012 ford f150 3.5 ecoboost with 68,000 miles was running horrible. I would push the gas and it wouldn’t go anywhere. So they diagnosed it and determined it was the VCT Cam shaft phasers and recommended while they were in there to replace some other parts, which included the timing chain, guides, tensioners, etc. So I agreed to do the work, and the total bill was $2900.00 which ford assisted with $1200.00. I came to pick up the truck and look at the work performed and there was minor mistakes, like a hose left unattached to the valve covers and the charge pipe on the throttle body was not fully seated. The next morning on my way to work I hear this loud pop and the motor starts running rough. So I drove back to willis which Rick Catterton the service manager at first said there was nothing wrong with it and proceeded to rev the engine up off the limiter in the shop, but I insisted he drive it and it was found that the charge pipe that was supposed to be tightened was disconnected. All the while I get to miss 2 hours of work. So I drove the truck and everything seemed fine for a little over 3 weeks, and just over 500 miles. Until on my way home from work while getting up to speed from a stop sign the oil pressure light comes on, indicating low oil pressure. At the next light the engine started knocking like a diesel and would barely run. So I call up willis and ask if they could bring a tow truck, but was told they don’t have one. So I limped the truck over there, and waited to hear back. I dropped the truck off on Wednesday and received a call back on Monday early afternoon. They proceeded to tell me that the engine had spun a bearing , bent a rod, and that I would need a replacement long block costing $8100. So I ask rick if he is going to take responsibility for this, due to the fact that they just did major engine work in the immediate area. Rick was adamant in his decision that he was not in the least bit responsible for this. I asked that maybe it was possible the mech, you know being a human and all, made a mistake or left some dirt,rtv, etc causing the bearings journal to get clogged, etc. Rick still said no. So I asked how this could of happen. He said “I don’t know, It just did”. So you mean to say you don’t know how this happened, but you do know it wasn’t you. They then proceeded to charge me $540 just to look at the damage that was done to the truck. I called ford Corporate and they advised me to go to another authorized ford dealer due to the fact that the service manager would not work with me. I WOULD NOT recommend getting your vehicle serviced here just due to the fact that they don’t stand behind their work, and it could end up costing you thousands. I Ended up getting the entire engine replaced by another ford dealer, and ford corporate paid for almost half the repairs.

Lauren Cataldi

I would highly recommend Willis Ford for buying your next Ford vehicle. Santosh was helpful with setting us up with a great salesman. Frank Lauro is the first salesman who took the time to show us all the pro's and con's of the different models and then work with us to get the car that would be the correct fit. Frank also spent the time to explain to us how the entire car worked before we drove it off the lot. Sarah set our iPhones up on the car and showed us how the sync system worked. Thank you, Willis Ford, for your help, guidance, and peace of mind that we are getting a car that I know we will love!

Glendali Correa-Brown

Was the best car buying experience I had. Highly recommend asking for Lisa Fletcher. I got my vehicle in 2016 and she still remembers me like if it was yesterday. Tell her Glendali sent you.

Daniel Sheets

Managers have no balls, can’t even get off their a** and come talk to their customers.

Joe Takacs

Great service department

Julia Kochel

Very satisfied with all my dealings at the service department. Personal have always been very helpful.

Kayla Tam

Im currently driving the C max from Willis Ford in Smyrna. Overall I think it is a great car to drive. This car is a hybrid model so it has great mileage already. I like that this car is able to recharge it's battery through a process known as regenerative braking. The inside of the car is spacious and has comfortable seating. When driving the car, it is very smooth and the sounds of the engine are nearly nonexistent. The acceleration on the car is also really smooth and can get you up to speed in a matter of seconds. This car has benefits that outweigh the costs in the long run. I definitely recommend going there and taking a look at this car. You will not be disappointed.

Katlyn LaBerge

I came in to get my 2016 ford fusion serviced and I was beyond impressed by the quality of the customer service I received. The tech was fast and efficient with my service. After the service I was told everything they did and had a list of a couple things that needed attention. They explained thoroughly exactly what was needed and what can wait. They did not force any service on me. Everyone was very helpful and friendly. I will always be returning for future services!

Anthony Innerarity

Took my car for basic service and the lady who assisted me Jenna was extremely helpful and curious even though I did not purchase the vehicle there and it's a non ford.

Beth Kent

Let me say that we have always dreaded buying cars. After our experience with Willis Ford I can't wait to come back. We worked with Nate and he was phenomenal! He listened to what we needed and what our wish list was. He found the perfect vehicle and worked to make sure it was within our budget. I have never driven a brand new car before, and because of Nate we are going home with a brand new Ford Escape. I more than highly recommend Willis Ford, and of course Nate! Thank you for our new car and the great experience!

Ellen Fisher

Frank is a great salesman. I have bought many cars off of him over the years. Sean the technician is great! Very friendly and helpful.

President lawn care

Friendly place

James Lowman

Dealing with Willis Ford has been excellent from the day we bought our Escape. Frank Laura, our sales associate, was very accommodating. Service department is top notch, knowledgeable and courteous.

j Carey

Very helpful and friendly.

BoostedTrav

Hats off to the experience with nicolle

Stephanie Raffa

We just got our new car today! Wonderful costumer service!

Jackie Wroten

Excellent service department

Michael Ohr

I have bought by last two cars from Willis Ford really like their service department. Dealership is very clean from showroom to service area where you wait for your car to be service.

Don Gaul

Customer Service!

Daniel Osborn

Prices are a bit high but the people here are very nice. First place to really try and help me

Kim W.

Just bought my new Ford Edge and I am EXTREMELY happy with my car but the best part was the service. My salesman Frank was amazing and I could not recommend him enough. First time I've ever worked with a salesman who made me feel like a friend and actually let me make my choices vs pressuring me into making a sale. Willis Ford of Smyrna is hands down worth the the visit. I traveled from Bear and glad I made the trip!!!

Al Wood

My wife and I wanted to lease a new vehicle but were really unsure about which vehicle would suit our needs. Enter manager Santosh Viswanathan and salesman Frank Lauro. Santosh runs a very welcoming and courteous staff that made us feel very at ease and not the least bit rushed to make a decision. We went back and forth over the course of a week trying to decide which car was right for us and Frank never pressured us or tried to sell us something we didn't need. He gave us detailed information about the vehicles and we really felt like he wanted us to be in a car that we would love and could afford instead of just something really expensive. Santosh and Frank really care that we are genuinely happy with our purchase and went the extra mile to keep our business. They are two true professionals. We decided on the Fusion Energi Titanium and couldn't be happier.

Amy Lewis

I want to thank Willis Ford for an outstanding car purchase experience today! Frank L. was my salesman and he was great!! He took the time to explain all the new tech functions! He personalized my vehicle so that everything was perfect when I pulled off the lot! Dan S. the Finance Manager was fantastic with explaining all the Finance options and made the delivery very smooth! I have purchased several vehicles from Willis Ford over the years and will continue to do so because of their top notch customer service! Thank you to the entire team at Willis Ford! I love my new expedition!!

Tony Taylor

Car has been there twice in a month and the problem still isnt fixed.

James Gilliland

Very disappointed. Ford Motor Company has mishandled the Takata air bag recall and would provide no assistance in moving to a different Ford vehicle.

john rosiak

Excellent service! I went to three dealers 2 in Delaware and the other in Baltimore attempting to make a deal on 2014 mustang GT. I was looking for a particular package on the car. I was drawn in on a ad for the baltimore dealer with a exceptional deal, just to find out it really wasn't. The delaware dealers, one looked for the package I wanted for a week and told me they couldn't get it. The second DE. dealer had the package I was looking for but it was a different color. At this point I figured I would settle and when it came time to make a deal, I was offended at what they offered for my trade. Then I was referred to Frank Lauro @ Willis by a co worker.I gave Frank a call. He was courteous, knowledgeable. In two days Frank found the exact car. The buying experience was quick, and fair. I would highly recommend Frank and Willis ford to anyone looking for a ford.

Thomas Mendola

My experience was quick, easy, and stress-free at Willis Ford. Frank Lauro gave me excellent, personal, and prompt service. He even brought my 2016 Mustang from Smyrna to Bear to my place of work for a test drive during my lunch break! I'm impressed with the service, price, and ease of purchase I experienced! I even got a personal tour of the facility from the owner, Santosh Viswanathan, after the purchase of my vehicle! I would recommend Willis Ford to anyone looking to buy a new car!

Nick Cadmus

Service was good until I had to do a warranty recall on the door latches. They disassembled doors and nothing was right. Plug was loose on drivers door and keyless entry didn't work. I took back to them to fix and they said ford doesn't pay for new clips and they would fix it. Door panels are still messed up and the stereo sounds awful when listening to as now everything rattles. With an hour commute to work this really annoys me. I was almost going to have them do $2100+ in service with tires and alignment but I will probably try somewhere else. I was also thinking of buying a new car but that changed my mind too.

Stacy Olah

I'm not big on leaving Reviews but hats off to Jim in service, Jenna, Rick the Service manager and even Rick the Technician! It was a long road but we finally got my car up and running as a mustang should! I know it was a tough road guys but just want u to know my appreciation for everyone involved! I highly recommend this dealer they stand behind their work and are always fair! BIG THANK YOU TO THE TEAM WHO WORKED ON MY MUSTANG!

William Brown

I have been a client of Willis Ford for the last 10+ years. Every time I deal with Willis Ford it is a GREAT experience and this visit last week was no different. I purchased a new F150 from Frank Lauro and it was the most painless experience. He is a superb salesman and personally the best I've ever dealt with. The whole team is top notch! I was in my new truck, paper work signed and deal done in less than 2 hours. If you are in the market for a new car,truck or SUV, go visit Frank at Willis Ford!

Michelle Hummel

If you are in need of a car, this is the place to go! The team at Willis Ford is exceptional. I was not sure what I wanted, but Nate was patient and helpful in showing me the various options without any pressure. The team helped me to find a car that I LOVE and made for a wonderful car buying experience. Thank you Willis Ford!

Neoshia Blackwell

I had an amazing car buying experience at Willis Ford. My salesman Kirk was awesome! He was extremely helpful, patient, and kind. Kirk called the next day to make sure I was still happy with my purchase. I would definitely buy another car from this dealership.

Murat Tamer

I bought a car with great service. Michael is awesome. Thank you guys.