Reviews of Enterprise Rent-A-Car (Rent Cars)

Sean McKeon

Best branch around. As long as Jim is there, I'll be a regular. Consider me a COMPLETELY SATISFIED customer!

Jeanne Tanksley

Very friendly and helpful, but last minute online reservations are often shown as available when they shouldn't be. I'm given to understand this is a corporate issue.

Corey Becker

Super friendly staff that was very accommodating. I don't normally rent from this location but I think I return as often as I can. Returning the car was a little difficult because we arrived right as a show was ending I think so the garage was a little slammed.

Shaleana Parodi

Rafeal and his team are amazing! My family has rented vehicles from Enterprise with Rafeal since I was a little girl, Rafeal always works hard to make sure that his customers are Satisfied with their services. Rafeal has even accommodated us with little to no time of knowing whether or not he needed a vehicle to go out to another customer

Bill

Enterprise at Memphis was wonderful. People like this Memphis staff are the main reason Enterprise is our go-to car rental company. Thank you.

Gregory Hindson

We order a large SUV. The vehicle smelled of weed. Service was so-so. On my returned trip from Enterprise to the airport, the driver had to wait several minutes for the attendant at the booth to raise the gate arm, even though the drive" a good guy" he had to honk the horn several times and even call the office on the radio to get the attendant to open the gate.

Jeffrey Diamond

Very friendly staff and a large selection of cars. The shuttle diver gave us the wrong information about when the last shuttle would take us back to the cruise terminal, good thing we confirmed once at the location. He also gave us a number for a car service to Yale us back if we missed the last shuttle, but they seemed to be closed when we called. We would have been stranded if we did not flag down a cab on the street. I would suggest they place some numbers in the window or on the grounds so people can call after hours a cab so the do not miss there boat.

gbain a Voker

Excellent crew

Jim Blanchard

Jessica at Memphis International Airport Enterprise location was extremely helpful and nice. Way to go Enterprise! The best rental car company!

Juan Manuel Lopez

Great customer service. Car selection is VERY limited success most vehicles rented are returned in other locations.

jennifer tompkins

Is it possible to give ZERO stars? Reserved a vehicle showed up 10 minutes later only to be told there are no vehicles. Seriously?!?! The worst car rental experience ever. Thanks for leaving a woman and a 15 month old baby stranded and 100 miles from home.

Terri Liggans

This was the best rental experience I have ever had. The pick up was so quick and organized and the return experience was the same. The shuttle driver was extra helpful on pick up and return. Great job!

Barbara - Mossy Springs Farm

Very friendly and helpful. Made sure I received the best rate possible. I will definitely rent here, again.

Pingo International

I have used Alamo for years with good results. This time I was given a car that had a low front tire (I had to go to a service station and add air) plus the windows were so dirty on the inside I had to clean them when we got to our hotel. In fairness I was given a $40 rebate when I turned the car in, after I complained to the attendant). Other than this the car was fine.

Serge Stiven

Courteous, timely and fast service. No waste of time. I really appreciate that.

Ian Seely

Great staff especially at the truck rental office. The employees are so nice and friendly. You can truly see that they care and want to make sure you have a great experience. They really make you feel like family. I would recommend Enterprise Rent-A-Car to anyone needing to rent a truck or moving van.

Marcel Robinson

I always have great experience customer service is amazing always

Dona Hettinger

I was involved in an accident,@ Enterprise was there for me. Pick up to drop off.

Daniel Rivas

Getting the car was great, Fast , simple and friendly service. Returning the car was not as good. I was charged for gas even though i had just filled the tank. The young lady who, im sure was just trying to get me check out quickly, didn't pay attention to the details (so check your bill). I think i was able to get the charges removed, but i still had the original invoice with the gas charges emailed to me. The morning staff was friendlier than the afternoon staff.

JE Thomas

Great service. Had a flat tire and they switched my car out quickly and with no problem.

Julia Ward

The staff were very friendly and helpful.

Gabriel Delgado

Worst customer service I have experienced. I went in at 10:48pm. To trade in my rental of 3 weeks because it was the second time the check engine light was on. The first time it went away in under an hour and I took it to another enterprise and they told me to keep it and wait for the light to come back for at least 24 hours. Tonight it finally came back on and the transmission wouldn't shift. I show up at this enterprise as it is the only one open at this time and the lady in the front desk acts like she's doing me a favor. I wait patiently behind another lady and wait to be attended but when it comes to my turn everytime someone comes up to the window she stops the conversation with me and gives them her attention, one time is fine but three times is pushing it (I don't know if it's because I'm 21 and I'm not taken seriously). Then she charges me a full tank of gas when I bearly made it to the location to trade the vehicle. She didn't let me move the new car closer to get the stuff from the other car, since I had the car for 3 weeks due to an insurance claim it was plenty. Won't be coming back to this location. Luckily there's plenty car rental places in the airport if I ever where to need one.

Thomas Wilson

Since the change of staff it has been run better. The only issue is when n you rent a car on friday and return after hours on Saturday they bill you for two days instead of one day. The staff when advised of the error they fix it right away.

Kate Gasper

Who works here? I recognize 9:30pm is a little late for incoming flights and for employees to be working-however, when I got to the counter-there was a sign telling customers to go to the 2nd floor desk. When I arrived there I find several customers in front of me already waiting and no employees working the counter...WHO works here?!

S N Hinton

Always short cars even when I make the reservation 2-3 weeks ahead of time, I may get a “free upgrade” but then I’m spending extra money on fuel during my trip, they overcharged me on my last rental without telling me so watch your final bill closely!! - said I was over allotted miles and overcharged me refueling price of $3.23 versus what sign said at desk of $3.00 I called the office and was put on hold repeatedly 14 times for 22 minutes then hung up on. This is the only place in town so what do we do??

David Parker

Excellent service. Highly trained people. Effortless on both pick up and turn in. Best price too. Hard to beat that combination

Stefan Battermann

I tried this agency 3 times in the last year with mixed success. Once everything worked as expected. Once I had a long wait for a car. Once they had no cars and I had to switch to Herz at the last moment. A friend has double platinum emperor status with them and is treated like royalty.

Caleb Dunn

A bit disappointed with the stains in the car but overall a good experience

jramguy .

The service was pretty good. I was able to reserve the car online and pretty much walked up and was handed the key. The car itself is a different story. It was filthy. The seats were stained and there was a little bit of garbage left over from the previous user. Not the worst experience but not the greatest.

David Felton

Always been good to me. Thanks guys and gals!!

Corey McDede

Raphael is the best you will not be sorry if you rent from him at this location,he has been on the job for 20 years.I'm happy to call him a friend and a consummate professional.I simply will not rent from any other company or Enterprise location in the local area based on the excellent service I have received here from Raphael personally on every occasion I have done business with him.

DeShawn Henderson

Mamas are important. Thank you for thirty good years. The papas always take me to see my mama for Mother's day.

John Robinson

Last minute reservation. Shuttle from Port Canaveral to the location was superb. Driver collected our bags and even brought them inside. Counter staff says excellent. Thanks.

Steven Wolf

They consistently overbook reservations and lie that they will have the car you reserved. They have screwed me more than once. Yes they give you an upgraded vehicle at the lower price but only if one is available. Last lie was they had a cargo van at a location one hour away from where I live. The agent said they called to confirm the cargo van. Got there...no cargo van. Inconvenienced beyond belief.

Roland Mertsch

Very professional honest and understanding

Lena Wilson

Staff was friendly and accommodating. Kind of a madhouse in the waiting area to the cruise ships but other than that it was cool. No food just pop machines.

K Anderson

I had a rental for 3 days and during that time the vehicle had some mechanical issues causing me to be delayed and a huge inconvenience to my weekend plans. Roadside Assist was very helpful & submitted information to enterprise to exchange the vehicle out for a different one. Unfortunately, it was after hours and i had to travel to the enterprise located at KCI Airport from Lawrence. When returning the new vehicle after my experience, the Store Manager Andrew Was very understanding and mindful of my situation; He Made It Right (for my inconveniences) & kept me as a faithful customer!! I will be returning to enterprise in the future for any of my rental car needs. I highly recommend this Enterprise Location they are Fast, Friendly, Courteous, & Welcoming.

Daniel Ylitalo

Very friendly staff.

Casey Phillips

Customer service was excellent and the car was wonderful. It got great gas mileage and had no problems. We had to go back to the airport to get a GPS and the man at the desk was extremely nice and very quick. We had a lovely trip!

Janet Blackmon

Our car was clean and performance was excellent. Especially the gas saving feature. All of the salesmen and sales girls were great .

Yang Li

The rep from this location is really nice. It was a really easy and smooth renting experience with her. She even called during the day to check if the vehicle was OK. Highly recommended.

Peg way

Rented a car by phone. Got here no cars available. Girls thought it was funny. Go look on the lot they said. Seriously. Customer service what's that.

Jade C

Wonderful team! Staff are really welcoming and friendly! Everyone is so quick to help you with whatever queries you may have! Beth and Sarah really know how to make a customer feel special!

Drew Robinson

I always enjoy my rental experience with Enterprise whether I am traveling for business or pleasure. They always greet me with a smile, verify my name and ask me how my flight was. The selection of vehicles is always great and they are always clean both inside and out. Getting me and my crew in and out, while answering any questions we may have is always appreciated. Whether its give us a recommendation on a place to eat, or what's a good sports bar to watch a game, they always seem to have an answer.

Aaron McAlexander

Misty (sorry if spelled incorrectly), was very helpful in getting a requested vehicle to our technician. The Omaha enterprise location failed to provide the requested vehicle initially, but Misty went out of her way to fix the other branch's mistake. Thank you so much for getting us the proper vehicle so we could get back to work!

Joseph Emery

All in all it was just an O.K. experience. Car required an oil change right off the bat, so any chance of good gas mileage went right out the window. And the windshield wipers were horrible, junk. They wouldn't clear or clean the window. So during my "what should have been a 17hour drive home , 15 hours of the drive was rain and I couldn't see the road. My trip home took us 22 hours and I didn't feel safe for one moment. But at least I had a bigger vehicle to travel with.

David Holsted

I am a long time business traveler with many Plus points. This is the first time I was charged a $300 deposit for a rental - ever - in my 40+ years of renting cars. There are other quality rental agencies to choose from that provide excellent customer service which I will use in the future. I suspect that was the local office policy and not company wide.

Adam Kubat

Old, outdated, and slow service. Waited 30 minutes at the airport for a shuttle, no phone number to call. Waited 30 minutes to get checking in late because only one person was working.

Alan S

Got in here just before midnight to rent a car to go back to St. Louis. Great customer service, they got me on the road in less than twenty minutes and in a brand new Camaro SS. I don't have the name of the guy who helped me but the rental sheet said C. Matt and he was really great. Highly recommend them if you need a rental car!

J Will

Renting from Enterprise was a terrible experience. The car cost a lot more than estimates and the customer service was terrible. I was charged for satellite radio that never came on. I noticed it wasn't on at the airport ad the enterprise employee told me not to worry it will come on in 15 minutes. Hours later and days later I Tried to call the office three times and no answer. Called the 800 number and they told me to call the office I rented from and there was nothing she could do for me. Extremely frustrating and need less to say I paid for satellite radio I never received.

Viola Folsom

The guys at the local Enterprise in Lawrence Ks. are always friendly and efficient. They are always helpful we rent once to twice a month there and really appreciate there dedication and great customer service. Thanks Damon and Stephen

Patty Rice

They are always very courteous I can get in and out of there pretty quickly

Kyli Risser

Horrible customer service from this location!

Emily Raymond

Employees were friendly and helpful, working efficiently with Progressive to make sure I had a rental while my car was in the shop. They even had an employee available (Gary) to pick me up from the shop and drive me back when the car was ready for pick-up. Made a stressful situation much easier. Thank you!

Spencer Sasse

The lady that picked us up from our house didn't even knock on the door. She just laid on the horn. When we got on the road she drove like a madman and was not very friendly. She told us that we could go to the Enterprise in Hendersonville even though the car is being serviced at Town and Country Ford, so she dropped us off there, and wouldn't even let us get out of the car until she made a U turn in the parking lot. When we got into the place, we were told that we had to go to the Madison place, so we had to get back into the car with the crazy lady. We got to the Madison location and got into our car and it smells like cigarette and is just filthy. There is a Krispy Kreme wrapper in the center console and donut debris filling it as well. There's a stain on the seat and the dashboard is disgusting. Not to mention the car reeks of cigarette. The only thing positive I would have to say about this whole experience is that we were in and out of the Madison location very fast.

Jesse Howard

Great staff. Friendly. Efficient and the car selection is great.

Jason Blackman

Always very friendly and helpful.

Daniel Rodriguez

Did not get the rental car they did not accept my debit card they wanted a major credit card which is full baroni will not Rent from tham ever again

Sultan Zamzami

But Please keep up with the service of pic up from home.

Adam Williams

Service was and is amazing but it is a process to drive to shuttle drivers are very nice welcoming and professional.

Pat Wheeler

First car I rented didn't work properly then the next car just wasn't up to standard I wanted 10 mpg less than original car and no cruise control how do you drive a car across country without cruise control. The only reason I'm giving any stars at all is because the staff was amazing

Lucas Gibson

Excellent service, I was in and out thanks to my reservation

Angela Brown

Poor customer service. Very rude guy coming from outside. I was having a conservation with my daughter on the phone and he repeated everything I said to the staff behind the counter in a very negative way. I have rented from them for years and this location wanted e erything but blood to rent a car.

Steven Waldren

Reservation was easy. Airport pickup and drop off locations were easily accessible. I got a free upgrade because my reserved category was unavailable. Staff were friendly at both the pickup and dropoff locations. The Infinity I drove was very new and was a pleasure to drive. I think the rental rate was reasonable and especially so considering the free upgrade I got.

Beth Belflower

Very easy and quick process

Allen Ball

Very helpful people. Picked us up, low stress rental

Melissa

Check your own car insurance policy before agreeing to Enterprise's insurance coverage on the rental vehicle! Your own policy might cover you driving the rental car and you might not need the coverage they offer.

Jerry Walker

I rented a car from enterprise didnt like the car i had speedometer didnt work gas light kept coming on an car was full never had any problems wit any other cars i rented didnt like the out come cause that was the only car they had for me i couldnt get no credit for the car i rented an thats wrong an im a member thinking bout changing too another spot

George Vogen

I was pleased with my Nov rental experience. They'd didn't have the size car I had made a reservation for so I was upgraded into a larger vehicle. It is noticeable that many rental car companies, to include Enterprise, when in smaller airports, may not have the size reserved. Their first approach is offering you a larger vehicle at a larger price. If you decline you may get that larger vehicle and the same price anyhow due to availability. Sadly, as an Enterprise-Plus member, I went to make another reservation just this week and no cars were available. You quickly lost my business for this visit and I would think there'd be an effort to pull cars from within other offices in the city.

PHILLIP BAIRD

The vehicle was clean and ready when I arrived. The representative was attentive and did not waste time but ensured I was familiar with the features. When I returned they had my information before I got out of the vehicle and the shuttle was ready. Most pleasant experience with efficient staff and excellent vehicle.

Lara

My experience with Enterprise wasn't great- the car malfunctioned, the lady on the emergency hotline told me it would take 5 hours for help to arrive, and ultimately I have to make a claim for a car that malfunctioned on me without it being my fault. I do recognize that I cannot prove that the problem wasn't my fault, and I understand that policies cannot be changed. I do appreciate Jace calling and apologizing for the lack of service- his empathy goes a long way and I appreciate that he reached out. Yvonne was also very kind and I can understand why she gets such great reviews.

Dan Huyser

I rent almost weekly for work. Ashley and now Katie have always been super to work with. As busy as they usually are, everyone at Enterprise still manages to be easy to work with, even after they have dealt with some less than kind people. I have not dealt with any other car rental company except Enterprise in a couple of different towns and see no reason to.

Dan Stuckey

This was my 2nd time I have used this location of Enterprise Rent-A-Car and I was just as impressed as the 1st time!! The staff and selection of quality cars has always been the best. I will be using them a 3rd time soon :)

Annmarie Stochl

I rented a cargo van from The Enterprise in Joliet on Jefferson St and couldn't be more pleased with every aspect. Great customer service as well as reliable vehicles. Thank you to everyone at this location.

Dora Fogle

Check in was fast....check out was even faster. Had help with baggage to my car and from my car back to the airport. I was treated very nicely. Given a very nice vehicle for use the week of my work trip.

Patty Sears

Good value, cars were nice but staff really needs a course in customer relations. Nothing like being given keys to car and told it is out back..ok, which one, well just push the button on the key remote and it will beep and you will know which one. Really? Class act.Took shuttle to pier for cruise, driver told me to get off boat as soon as possible and to meet in a certain spot. So off the ship I go to wait in the hot Florida sun and I waited and waited and waited..finally 2 shuttles show up. Next time I will not rush to stand and wait for shuttle which was a van and very hard to hop into if you are not young. A step stool should have been provided for ease of access.

Louis Smith

Always a great experience! Never had a problem with getting the rental car needed. They make sure you get what was asked for or the next best thing and the service is the best i have witnessed.

Marcia Gyles

Great Service!

Anthony Walker

Very helpful and professional. Got me in and out with no hassle.

Joel Gutierrez

They did not have the vehicle ready and took over 30 minutes to get all paperwork ready, but at the end I got a good vehicle

Timothy McNicholl

Two years ago I posted a very negative review of this ERAC location. I wasn't the only one. But, lately it's been getting much better reviews, so I decided to give them another chance. I'm glad I did instead of going down to Des Moines to rent. The ride I requested was on time. When I arrived my car was ready, exactly what I requested, and clean. The rental process was quick. All staff behaved and dressed professionally. So, I'm changing my rating from a 1 to a 5, and I'll probably use them again next time I need a car for a personal trip.

jed charlot

Brilliant experience, the rental was absolutely awesome! Easy pick and drop off no hassle whatsoever! $18 surcharge was a bit steep for a few gallons of gas used but overall experience totally outweighed that fact!! Will definitely go back to Enterprise and defintely recommend!!!

Ole Skl

Fast convenient & professional the free upgrades are always a plus!!

Maynard Hogberg

Excellent service. Car was clean and ready to go when I arrived early to pick it up. Staff was very friendly and attentive to all details.

M F

Location kinda hard to find from the ground level

Marie Sheehan

Very nice and helpful

Shannon Chinatti

Great vehicle and the staff was friendly and helpful. But please get better signage to your location! It's tucked away from the rest of the rental cars locations and can be tricky to find.

Ed Ciambrone

Enterprise makes it easy for me. They are quick and courteous. I am on my way in a few minutes. They are the only rental car company that I will use.

Mink Craves

Amazing experience! We were helped by 3 people at the airport and all were professional and full of knowledge

Anthony Santore

The customer service was excellent considering the mistake that they didn't have our car. They did find one. We were supposed to get a black on black and it was there and didn't get it. We received a silver one.

James Johnson

very easy, great deal, pleasant employees. thanks

Daniel Ouellet

Absolutely the laziest, uninformative, useless group of people I have ever met in my life. They are not there to help you. They make you jump through 100 hoops for one of their cars and when its closing time they don't care you are waiting! They will tell you to come back Monday when they open again. I will NEVER rent from enterprise ever again. Hertz was there for me and was polite, courteous, and made it quick and painless. This Enterprise has a bunch of kids dressed up in nice clothes trying to do an adults job.

Sara Worley

Everyone was friendly. I had a very short wait and my car was ready for me. I always use Enterprise

Renee Howard

Treated us great with our progressive discount while shopping for new vehile

Phill Kenoyer

Superb excellent customer service from all the employees. You are able to be in and out. It's great.

Lura Frazey

We rented a car here during our recent trip home to visit family. Everything was sort of normal at first, friendly service, nice car rented on an excellent weekend deal price, didn't think much about it. Then, at the exact time we were supposed to be returning the rental car, my husband ended up in the emergency room. When the dust settled a bit, I called the Enterprise office and spoke to Assistant Branch Rental Manager Joshua Stein. I asked to extend our rental time and when he heard why he was very kind and solicitous, told me not to worry about the car, just keep in touch and he would handle everything from his end. Two days later, when we were finally able to leave for home, we learned Mr. Stein had kindly extended our excellent weekend deal price. We expressed our gratitude and he replied, "That's the only way we can be helpful in these situations, so we are glad to do it." We very much appreciate and recommend this Enterprise branch and we're happy we opted to get our car in Lawrence instead of picking one up at the airport. Thanks so much for the hometown service!

Krista Bargholz

Went out of their way to help us out, get us back to Florida to our home and children when our flight was canceled

Cris Molina

Really enjoyed the upgraded vehicle! Great service!!

Alicia Heun

Called to reserve a call this morning at 7:30 a.m. Spoke to the national hotline and they told me 2 were available. Allowed me to book a car. 20 minutes later, I received a call from the Ames office confirming my rental. 6 hours later I got a call (90 minutes before my pick-up time) stating no vehicles were available. I asked if they could have gotten one in the 6 hours between my reservation, confirmation and when they called me back and they said "no, no cars." I asked what they could do for me (maybe a free rental in future, etc). "I can call you if we get a car, but we wont." Not helpful. Especially since I had a reservation AND then a confirmation from the location itself.

Ramona Eddlemon

Quick and easy pick up and return. It's a hassle free experience that has me on my way. Employees always courteous.

Cindy Foreman

$4 car rental !

John Munz

Baxter Enterprise has been great. Good vehicles and great staff. Thanks for you compassion and professionalism.

Lukas Warden

Great customer service. They got me in a car quickly without any run around. Thanks guys!

Emmanuel Okrah

I had my best rental experience with enterprise. It started with reserving the vehicle I wanted online and having it ready for me at the airport. The agent who handled my reservation and showed me my vehicle, went to the extend of putting my hotel address into the GPS which was much appreciated being electronically challenged. Also received a courteous service for the agent who handled the return of the vehicle.

Jacob Danielson

The service was very fast once we showed up to sign the paperwork. The workers were very friendly and made sure we were all set with everything we needed. The vehicle we were given was clean and drove very well. Returning the vehicle was easy--just park it and drop the keys in the return box.

Doug Hyink

The Spirit of Aloha! I waited too long prior to planning our Christmas vacation to Hawaii and, as a result, all of the airport rental vendors were sold out of vehicles. Fortunately, Enterprise has a site in town just a short cab ride away from the airport. Our check-in and check-our were both smooth and easy transactions. The staff was very friendly and efficient with an abundance of aloha spirit. Thank you Enterprise!

M R

The ease and process to rent was effortless, but I really dislike how Enterprise squeezes more money out of one. For example, I added another driver at the time of rental and was charged an extra $10 per day. I’ll look closer at other car rental companies in the future.

Dennis Moore

Great customer service...customer for life.....

Rudy Ramirez

Great place to rent a vehicle

Etta Davis

Car was reserved for next day and the pickup process was OH so easy.

william cramer

Treated us well

Christopher Davis

I ended up having to wait on the vehicle that I had booked but they accommodated me for the wait as well so everything worked out well

Chad Ingalls

Great service!! Rented a box truck for a short household move. Thanks Enterprise Truck Rental

Angela Percival

So helpful and friendly!!!

Judy McFadden

WORST SERVICE EVER EVERY TIME WE GO THERE MARGARET IS THE WORST CUSTOMER SERVICE REP ANYONE COULD HIRE. Me and my mom went to the second street location to swap out a vehicle with a expired plate sticker my mom has been renting for 10 months now. Yes 10 MONTHS. the woman who helped us had the worst attitude from the start. We originally rented from another location and she wanted us to pay the whole month before right then and their or she wasnt going to release the vehicle to us. Then when she got on the phone with the the other location we originally rented from she wanted to get bold and say we gave her all the attitude and she had done nothing. She continually rolled her eyes at my mother and had a disgusting look on her face. WORST SERVICE EVER AND NOT ONLY ON THIS DAY.

Etonia Moore

They were beyond nice. The SUV they reserved for me was roomy enough to handle five people plus our luggage and a walker. I was very impressed with the ease in which I secured the vehicle once we arrived at the airport.

Adam Travis

The costumer service was great, but the car was filthy and it had an engine repair light on the entire time, which was annoying.

Rochelle Mickens Lancaster

The rent a car was great. The car sales was not so good. They tried to make me buy Gap insurance and an extended warranty. I didn't need either one. Which saved me over$3000 plus whatever interest I would have paid on that over 5 years. I guess this made them angry, so they took 3 months to give me my tags. They told me that I could not get them myself because I had given them POA to get them and they had been paid to get them. The tags kept expiring and they would give me another temporary tag, eventually I was stopped by a police officer, and was given a ticket for an expired tags. He said that they weren't supposed to do that and for me to get my money back from them and get my tags myself. I finally got them to let me go with one of their employee to go get the tag. I still had to pay$12 for the ticket.

L y

It's our first time renting with Alamo, the car super clean and low miles, the guy who's helped us at check in was very nice, the return process at Mco airport was fast & easy, the guy was also very nice, the only issues was the shuttle from the port to their office, we waited almost 30 min, other than that everything was great, will rent with them again in the future.

rosa4126 .

Customer service was great at the Memphis airport location.

Richard Schmieder

Always a great idea. Too many reasons to rent a nice clean dependable car thats always been available and reliable when i need it. Works perfect for me! A true stress relief too!

Keith Woods

I recently flew into the Ames airport and needed a rental for a few hours. I called the day before to set up a rental with Enterprise and they were very accommodating. They dropped the car at the airport for us and it was there ready to go when we arrived. No hassles! Thanks for the great service!

Michael Carlin

Great customer service! Handled a busy rush without issue. Friendly people.

Alex King

We received a rental from the airport via a family reservation. When checking in she asked if my friend, who is 24, wanted to be added as a driver and we said no because she was underage. The woman assured us that we would not be charged the underage fee due to it being a fmaily rental so we went on our way. Upon return, we were charged an extra $100 and when we went to the booth to ask about it, the "branch Manager" told me that because it was a family rental he could not waive the fee or provide a discount. He said that we needed to call the customer support number in order for them to take the amount off. The woman on the customer support line said that she could not do it over the phone and that it had to be done in the branch. Mind you, the branch is in ATL and I live in Washington D.C. I was told that someone from the branch would call me in order to help me take it off. A woman called me later that day and told me that there was nothing she could do since they couldn't verify with the woman who checked me in, and that i had left the branch while disputing the charge. (It was 4:45 am and my flight left at 7:00. I didn't have time to wait). Every person that i have spoken to at this branch has been rude, nonchalant, and disregarding of my concerns. I love enterprise, but this is the worst, most unorganized and untrained, branch that i have ever been too. I hope they can retrain their employees on the rules and how to address their customers. I understand it was early, but please don't disregard my issues as though I'm annoying you.

Minela Avdic

Awesome customer service, and always great deals for weekend getaways!

Desmond Tunstall

Awful, they treated me badly. The staff was disrespectful because I was renting a BMW, they assume that I was renting the car for my son which was my brother. This is what a staff told me, "he said that they was not stupid they know that I was renting the car for my son." The year prior, It was a breed. I rented a Cadillac with no problem and that is what I shared with them. I bought their insurance on the website but they still made me call my insurance company change my policy to full coverage before renting me the car. After they finally rented me the car downstairs, I went upstairs to get the car with proof of insurance. They guy said he could not read my full coverage information that the staff downstairs had my insurance company to fax to them, he had to call them and speak to someone to hear them say I got insurance before giving me the car. The only reason that I am giving them one star because the app want let me post this if I don't. Yes, I am black. Please learn how to treat African Americans.

Jesse Alderman

I had a very quick and pleasant experience, everyone I dealt with was professional and courteous

jasmine j

Terrible service! Entire staff should be fired! I called in to check availability prior to driving and wasting my time there. I was told there were cars then told there weren’t cars available. I had a car from them and wanted to exchange it for something larger and was told I couldn’t do so because there wasn’t anything wrong with the car when in fact I’ve had a loaner before was able to exchange the car. Terrible service from agents at counter.

Maxcell Miller

Slow service

Lartisa Gross

Best rental car company ever!

Kevin Smith

Amazing support. Check in was super fast for a return. Even though there were tons of people and four ships in Port, we waited less than a half hour to catch a shuttle and get to the ship. Great job communicating and a very comfortable waiting area.

gillettee24 .

I rented a F-150 pick-up truck and the truck was awesome! The only negative thing I have to say is there was not an owners manual so I couldn't us the blue tooth with my phone or figure out the audio system.

Unique Lee

After most of the city flooded, the airport was the last place with cars available. Customers were stressed and edgy, but staff remained friendly yet professional and efficient. The phone reservation person was helpful in finding me a deal. Rome is a great manager. The only downside is that this location doesn't offer a pick-up service standard with Enterprise (bc under normal conditions, most of their clients are flying in).

Schyler Kucera

My family and I traveled to New Orleans for a wedding. We rented a car from the airport through Enterprise. We all circled the vehicle and noticed that there was a huge dent/scratch on the front bumper on the car. When we told the agent she said “yes I see that documented right here. No worries we got it down.” Believing her, we continued on our way. When we dropped the car back off the different agent noticed the damage and pocceed to tell us that we would have to pay for the damage because IT WAS NOT PREVIOUSLY document like the other lady had said. We asked to speak with the manager and he was very helpful saying it was bumper damage under the policy so we didn’t have to worry about it. However we are lucky, we would have been charged if it was anything else. WARNING- take pictures of everything and make sure everything is written down! The people in front of us had a “dent in the roof” in which they claim they didn’t put anything on top. They requested the company move to vehicle into different light because there was no dent. AGAIN- cover your butt with them. They are trying to nickel and dime everything out of you they can get.

Julliette Salter

The price was good, personnel were friendly, knowledgeable and courteous. The car was what I agreed to. I will use Enterprise again as long as this continues.

Andrew Brown

No complaints here. Rented out a car here for a day when we stopped here during a cruise and the service was great. We didn't have to wait long for our car at all and didn't have any problems with dropping off the car with the shuttle driver at the end of the day.

Matthew Hammer

I rented from you on my trip up north last month. The person that helped me out didn't fully explain that the car I picked out would be an upcharge. It was late and I was just trying to get my car and be on my way. She also clicked on the accept button on one of the pages when I was doing the rental agreement. I was annoyed that I got charged more when I thought it was a complimentary upgrade.

Kimberly Dierkes

My go to for rentals. Good prices and excellent service!

Heather Eubanks

Horrible customer service!!! Dave yourself a huge headache and a lot of time and do not go to the Madison location.

Kathy Stubblefield

I arrived at the Memphis airport after flying all night from Nice, France, about 10 p.m. My car would not crank so I hurried to the rental car section to try and rent a car - Memphis is a small airport and closes around midnight. I went counter to counter and everyone said we don't have any cars. I saw the Enterprise sign and remembered that my husband always liked Enterprise. I went in and 3 young men were standing behind the desk - I asked for a car and they said sorry no cars. I went on to say that my car would not crank and I needed a car and I was surprised that all the cars in Memphis were rented out - what was going on in Memphis? They said they did not know. As I was walking out the door, one of the guys said maybe you could get a car online. I said what - I am standing in front of you and you said you don't have any cars, but if I go online I might get a car. He said maybe. So I sat down and used my phone and booked a car. And the guy said I see your reservation - we have a car. The good part of this story is that I got a car when I really needed it, but what a ridiculous system! I am standing in the agency but I have to go online to get a car! Those young men looked to be 21 so I am assuming they were new hires and have no ability to change the system, but someone who has some power needs to update your system.

Abdullah Alibrahim

Really nice service

Wayne Stone

Excellent customer service. They are always accommodating and I use them almost exclusively for business travel. A+++

Brad Jarrell

I called to try and get a car and there were none available until the next morning so I reserved one for the next day and said I would need a ride because my personal vehicle just got totaled mind you the slogan is (we pick you up)the person working said rides from where I'm at are not available I'm only 5 miles out side of town

Cindi Glass

Car broke:(

J.A. H.

My experience recently with Enterprise was perfect. Your agents were courteous, friendly, expeditious and flawless. Thank you.

Raffi Dzaghouni

So helpful the Crew at enterprise i was taking care of when i was stuck on the highway,right away i will return as customer most likely. Thank you Enterprise

david meisinger

It is always a pleasure to work with the folks at the Ames Enterprise location. They provide very personable service and always work to give me a great vehicle for my trips.

Lisa Oyaas

The cars are always very clean and the staff is great!!

Traci Yewell

After returning from our cruise on 3/19, it took over an hour before a shuttle was available to come pick up my family and I from the port. When the shuttle arrived, the shuttle driver was so overwhelmed that the Hertz shuttle driver assisted and also took people over to Alamo. After arriving, it was explained to me that quite a few employees had called off work unexpectedly and that is why it was so chaotic. Although, there were quite a few disgruntled customers due to the wait - I was given an upgraded vehicle and I was pleased. I felt bad for the customers that had reserved a specific vehicle that was not available.

Steven Niemaszyk

Great service

Dean Hundley

As a person unemployed with a VERY strict budget. My truck was hit by a Farm Bureau client. The rental car was supposed to covered by them 1) a surprise Deposit was demanded . Surprise I didn't have the $ to do it. 2) minus -5 stars to Farm Bureau. I called them explained to them the issues I was having at Enterprise. I reiterated that it was their client at fault for hitting my truck in the parking lot. And this deposit should be covered by Farm burea making this a sign and drive experience for me but Alas both are big corporate jerks with no flexibility in policies. Or a desire to the right the RIGHT THING. Thank GOD for Wilson Toyota of AMES. I called them explained my situation they sent the shuttle to get me 5 minutes later I signed a form driving off in a beautiful 2016 Camry

Lara Jarrosiak

Super friendly and helpful staff. Great customer service. They went above and beyond to help me. I highly recommend this rental service. Even the vehicle was better than I expected. I will definitely be using them again.

Mary Mary

IS THERE ANY HIGHER RATING THAN A 5?? Costumer service was exceptional! Details were well explained! Amazing staff, who know what they are doing!!! I Will definitely rent with them againnnnnnnn in the future!!!

Anne Hiley

We always have a good experience with Enterprise. This past weekend was no exception. We picked up our car at the airport in Hartford Ct, and it couldn't have been easier. We were in the car and on our way in just a few minutes. We returned the car to the Providence, RI airport and were in and out as soon as we unloaded our luggage. We always choose Enterprise!

Marianne Goss

Car was sprightly and got good gas mileage. Great customer service. Just wish the pick-up location weren't in such a crowded downtown spot.

Herbal Prairie

No stars. Worst Enterprise rental I have EVER been to in the 10+ years I have been renting from the company. I would not send my worst enemy there!!!

Sue Volek

Car was ready and processing was handled promptly and with great courtesy. The next day, my plans changed and I returned the car early. Again, service was moist prompt and courteous, and my refund handled perfectly. Thanks for great service!

Cynthia Grady

This was my first time to rent a car. It was an AWESOME experience. EVERYONE AT ENTERPRISE was extremely helpful and kind. They helped to make my visit with my parents even more comfortable and fun. I want to thank the staff from the Memphis, TN International Airport, where I rented the car; the staff in Corinth, MS; and the staff in Huntsville,AL International Airport where I returned the car flying back to West Palm Beach International Airport. I had the most prompt, courteous and helpful people that helped make this enjoyable and smooth going. Thank you ALL at Enterprise. I will DEFINITELY ALWAYS rent my car from you guys. Thank you so much.

Dan Brush

Great experience! Friendly staff and very helpful, car was ready when we arrived with no waiting.

Laydii 808

Awesome service..quick and out the door...love it....

Sara Russell Gonzalez

Fast service and frequent shuttles to Carnival terminal.

Buccaneer Benny

The people here are always friendly and helpful.

William Merrill

I frequently travel for work in W. Montana and will use only Enterprise (non-airport) in for my rental needs. Kasey and Ben, who've both managed the location, know me by name. They are extremely fast w/ their staff for check-in and check-out. Never a hassle. Billing is ALWAYS correct. The cars are always very clean, fueled and in great condition. If there is ever any question on the reservation or what i requested is unavailable, they immediately upgrade me. No questions asked, no hassle. I love Enterprise and rent for personal use as well, due to how I've been treated as a business customer. Bill - Missoula, MT. Sales Manager

Edward Gray

Service was great. I needed to extend the reservation twice, and they were happy to assist and made everything smooth.

Monica Hemker

I’ve never really used Enterprise before but was very impressed! My car broke down 1.5 hours from my house and I was able to get a rental from this location nearby to were my car died very easily. The service was great, and they were so flexible when I needed to extend my rental and when I asked to drop it off at the location by my house in the city. Will definitely be using Enterprise again!

Karen

They are the best! What I like about then is the variety and time convenience.

Sarah Ranier Kearney

I am a Hertz Gold member and this Enterprise location was better than Hertz even without an Enterprise membership level. Easily check in, walk down the hall (same level) and a lovely lady met us and took us right to our very clean car, did the walk around, handed us the keys, and politely directed us out. The drop off was very, very busy and still took less than 5 minutes. It seems they are combined with Alamo and another rental agency for drop off but whatever they are doing works really well and really fast. Every employee was personable and professional, and seemed genuinely happy which is a really nice bonus when traveling by air in the US.

S R

Cody Hedquist not only makes comfortable but also make it easy and to the point. Though I had been to many Enterprise Rent-A-Car locations for the last 10 years. I haven't come across a gentleman like Cody Hedquist. He called me to check how the vehicle is? whether I need any help. I truly appreciate his follow up and care he has for the customers.

Leslie Martin

The staff there is awesome! Friendly, professional, and always take the time to make you feel special...

Danielle Delaney

I went in here with a reservation, when I got there all that they had left were one truck and minivans. Which was not part of my reservation. I was appalled at how disgusting the vehicle was that they tried to rent to me. dirt everywhere spilled soda dog hair ashes from someone smoking inside the vehicle... Absolutely disgusting... I ended up walking out of there without a vehicle . But yet they charged me $250 and when I tried to call to get the money back I get hung up on . I cannot believe the lack of professionalism from Enterprise and their customer service center as well. I just want my money back from a car I did not rent ... the manager of this location told me I would have my refund back the same day which was a complete lie.

Farouk Salama

Professional and courteous customer service. My car was ready upon my arrival.

Patrick DeWitt

I did two one way rentals within a week of each other. The cars were ready and everyone was very professional and courteous. I was very happy with the service I received and I will definitely use them again.

John Bassett

Was a easy and fast process. The representative was friendly and informative. Positive experience.

Lindsey Craft

I was given a car with a flat tire and the oil change light was on. The pressure was just a little low when I received the car, but it became obvious when it completely deflated overnight that the tire was bad. I was told I would have to pay for roadside assistance if I could not drive the car to a firestone, even though enterprise was at fault. I contacted a local branch to see if I could have the car exchanged, but they were completely out of vehicles. When the vehicle was returned, because of there error, they did not charge me for gas; However because this was a business trip, it did not compensate for my pains at all, it just made the rental less expensive for my work place. The are also terrible about answering the phone, I must have called at least 5 times

James Bresnahan

I always use Enterprise. I am sure I always will. You know up front what the cost will be. They don't tell you one thing and then when you return the car tack on surcharges. It is easy; you're in and out. They don't hassle you about this package or that package. You order the car and that's it. My only complaint with the one I use is that they now very rarely have a full tank of gas at pick-up. Not a big deal but if you've got a longer trip it's nice not to have to stop right away to get gas. Otherwise I am totally satisfied with their upfront honesty, service, prices and convenience.

Dapheen Glenn

Great service and great prices.

Paulo Henriques

Nothing great about this location. 1) I made a reservation through my enterprise plus account. My wife picked up the car and they cancelled my reservation and gave it to her. I post the opportunity to obtain points from enterprise. 2) we requested a car seat for our child and my wife was struggling with the installation and asked for assistance and the representative said they couldn’t assist due to liability reasons. Then why even offer the car seat option if you don’t have trained / qualified personnel to install the car seat safely. 3) we showed them our military ID for their military rewards discount program and the associate did not apply the discount to our bill even though he said it was not an issue.

Chad Huggins

Superb service even when they were about to close assisted me in getting in my rental vehicle that was very needed and put me in a very nice King Ranch.

Daniel Renner

Great customer service..didn't have vehicle in I had reserved so they comped me a full tank of gas...thank you for the above and beyond attitude :)

Jean Carow

Super nice people! Clean car

Gilda York

Good experience with excellent customer service.

Omar Taylor

As someone who has been renting from this branch almost every week for almost 8 months, every experience I've had with this branch has been 5 stars. What makes up this 5 star rating the most is the stunning customer service I have received from Kiril Chaush and Haley Snow. I've rented from other Enterprise branches in the past and the experience was decent enough, but the first time walking into the Ames branch felt like something tangibly special. I don't know if it's just from life experience or what, but they make the environment and experience of renting from enterprise feel like home. Every bit of trust I have in the Ames branch has been earned. I used to worry about making sure I don't get nickled and dimed or tricked into buying things I don't need, but that's not how Haley and Kiril roll. Instead, they balance your needs and wants and pick out the optimal car. Haley and Kiril express a level of genuineness, sincerity, and hospitality that has taught me how to be better in my human relationships. I could talk to them about anything. How they manage everything is something I personally would reward and I can already think of a few local and airport branches that could stand to learn something from their management expertise. I would really like to see more enterprise branches ran how they run the Ames office. Then I wouldn't been so sad if I moved away from Ames and more people would be able to experience what I and other have here in Ames. I could write a lot of positive specifics from what I experienced over the 8 months, but I'll just sum it all up and say my experience with with the Enterprise branch in Ames has been so positive that I can call the staff there my friends and I essentially don't look anywhere else but with enterprise for rentals. They improved my view of Enterprise and renting as a whole to a point where I'm even thinking about buying my next car via enterprise.

erwin alston

Denise provided friendly and excellent service courteous and professional

Ashishkumar Rajput

Great service, good prices and free shuttle from Port Canaveral.

Christina Chemhuru

These guys earned every star! My friend and I were in crisis mode when we landed in Fort Lauderdale, 3 hours away from our ship's port. The experience at the airport location was rotten, but that's for their review. The Cape Canaveral folks understood the dilemma and were on standby to whisk us away to our ship. Upon our return, we had a little bit more time but the guys were still great! They even suggested that we pre-pay $12 for only 1/2 tank and no more unlike the guys at Fort Lauderdale who charged us $38 for gas when we came. I'm brand-loyal and its teams like this one that makes me insist to my friends that "we're going with Enterprise!"

Mz Lady

They thought they credited my deposit back twice so they charged my debit card to make up for the difference. Discovered they only credited my deposit back once. I took my bank statements down to them to prove this and they still refused to give me back my deposit. Had to go as far as disputing it with my bank to try and get my money. Still waiting for my money/deposit.

Ginger Thor

The service was good they got me a car when no one else could, however the car was dirty when I received it and had a message indicating it needed an oil change but it had all the amenities Bluetooth connect AC a good sterio hands free controls so overall pleased with the experience.

Mike Cox

Service was very quick and efficient. They verified my information at the counter and I then walked out to the cars. I was met by an agent who called me by name, and assisted me in making the choice of which vehicle met my needs this trip. I will use Enterprise exclusively after this.

Sue Buckley

Good service - car wasn't washed nor was the tank full. Hopefully that was a one time incident. :)

Raye Hyson

Great place with nice clean rentals. They are very quick to get you in a car and on your way.

Scott Dunn

The staff is so great. Super fast, worked so well with my insurance. I have used this agency three times and have zero complaints!

Maureen Goulet

Took about 5 minutes to be in a car and driving off the lot - returning was just as quick. Outstanding

Stacy Brown

I love using Enterprise. They are everywhere i travel. They always do their best to have the type of car I request ready for me when I arrive. The customer service is always awesome and they do everything they can to take care of any cares or concerns that I might have.

Kev Andersson

Worst customer service, the representatives are unbelievably ride. Worst company ever. Never again.

Jeremy Nutt

Reasonable prices and the staff are generally very nice and eager to provide fast and friendly service. Shout out to Nico the bus driver at PHL, super nice and fun guy and was fast to help us with our baggage.

Richard

Our latest rental experience with Enterprise was flawless, fast and courteous service. The shuttle was at the airport waiting when we arrived, a coincidence I realize, but when you pick up your luggage and drive away in your rental car a mere 15 minutes later...how can you not be satisfied? The car was exactly what we ordered and the return service was just as great as the pickup. We will definitely rent from Enterprise again at Bradley Field whenever we fly in to Hartford.

Nick Furness

Very nice staff! We were in and out in a matter of 5 minutes and on our way to vacation. Car was clean and ready to go and had no problems with it for the week. Would definitely rent from them again!!

James

They are awesome and very respectful; I rode from the airport with another passenger (who I did not know) who had to have been having a bad day or something because he was cussing the driver out for stuff that wasn't even his fault. I tried to dissolve the situation by talking about how beautiful Montana is. The driver was very respectful the whole drive from the airport. When we got to the business the guy didn't stop he kept going on about stuff the business had no control over. They repeatedly apologized many times over to me. I personally don't base my opinions off of what other passengers do since they don't work for the company. The whole operation is top notch and if I ever fly into Helena again i will use them in a heartbeat.

Catalino Andes

Awesome Service, free shuttle service from and to the port, no surprise on my bill. Keep up the good work!

Daniel Stewart

Arrived to this location by shuttle the driver was nice.Upon entering I was greeted . The agent checked me in like a Robot. The car I received had a strange smell, no sunroof , or leather seats. What kind of sports car was this? Upon returning same nice black female driver . The agent received me back to the company with a sense of urgency. She was nice.

Angelica Dungan

Customer reps were very friendly and helpful. We had a big group and lots of luggage. They were very accommodating and even offered us a bigger car. The SUV was very clean.

J Lopez

Fast check in and out. Excellent service. I will use Enterprise the next time I need a rental.

Lady Ana

Enterprise Rental is good. No problems. I have one suggestion when returning the car before or after work hours it would be nice if you would indicate what you are suppose to do with the key, this would be helpful to rental car novice like me. I didn't know there was a key box, and there was no one around to ask. Finally I stopped couple and asked them and they told me that there was a key box at the Enterprise counter in the Airport. I could not find one where I dropped the car off. I'm just saying you could mention this in your emails that you send out. Otherwise I am a satisfied customer.

ramona lautzenheiser

Nice rental! 2019 Nissan Maxima loaded: Maps, backup camera, sunroof, good on gas.....

Julia Parker

Had to wait 25 minutes to pick up my vehicle. I’ve rented from Enterprise in Detroit 3 times this last year. The girl at this location made me call to find out my deductible, something I’ve never had to do. When I asked she said “I do this for everyone it’s not you”. I clarified to ask if it’s new to Enterprise as I’ve rented recently and never had to do additional verification. She said she does it because people have stolen vehicles. I noticed there was signage for a $150 charge for “uncrated pets” so I took note even though it wasn’t explained at all to me. The gas was only half full and sand all in the back of the van. When I returned the car a different employee told me she was charging me a detailing fee because there was dog fur in the back. I told her I would have appreciated knowing that keeping the dog in a wire crate would still mean they would charge me the $150. Evidently even if the animal is in a crate, if they shed, you’ll pay $150 for a surly employee to spend 5 minutes vacuuming. She told me the fur wouldn’t be in the back of the car if he was in a crate. He was in a wire crate in between the middle row, a concept she evidently couldn’t grasp because she just stared silent at her computer and had no other input. Honestly would rather drive to a different location in OP or Olathe than deal with this staff again.

Katie Peterson

Normally enterprise has great service but not this time. 1 - there were no vehicles available so myself and multiple customers waited 15-20 minutes for a car. 2 - while we waited the two girls working carried on a personal conversation that I would deem inappropriate in front of customers. 3 - the gas tank was not full and when I tried calling I received a recording that customer service was closed. 4 - there was not an ice scraper in the vehicle which is necessary in the winter.

Tara Esposito

This Enterprise location was fast, efficient and accommodating to my rental needs. After having a horrible time with another location and almost missing a planned vacation, Michael M. with this Enterprise location was a huge help and was able to get me a rental immediately. He was very helpful, kind and courteous. If anyone needs a rental this is the place to go and ask for Michael M!!

michael smith

A smooth ride from the time you enter their office until you drop off your keys. The Baxter location rocks! Always comes through with sincere, helpful, friendly service!

Michael Sanders

Prompt and friendly service from the staff at the airport in New Orleans. It was a great 5 day vacation for me and my wife. Many Thanks and Blessings

Rob Walls

Great vehicle, ready when said an easy staff to work with. Thanks

Joe Ramirez

Great service, they'll pick you up, and get you back on the road. I know this because when my car died, they took it to Firestone, and Enterprise pick me up there.

Kim Bauer

This airport/car rental is the easiest I've ever experienced. Enterprise is conveniently located right at the airport and service in and out was just too easy! Everyone was friendly and helpful. I highly recommend Enterprise at the El Paso Airport.

Laura Jacobs

I recently rented a car at Bradley International Airport. The service was very efficient. I had a very short wait when picking up the car and when returning it. The car ran well. The only problem I had was that it took me quite a while to find the gas cap release lever when I went to refill the tank. I blame myself for not asking about it when I got the car, but it would have been helpful if the Enterprise agent recognized that this could be a problem and pointed it out when I picked up the car.

Gala Tovar

The people working were kind and respectful enough. I chose an economy car because I was only going to be at the location for three days. They very insistingly tried to sway me to upgrade saying the vehicle I was getting was their only economy car on location. However, I assured them I was fine with a basic model. I looked over the cars exterior which was pretty simple looking but functional for what I needed it. However, as I would come to find later there was some issues with the car. For one the backup camera was completely useless and in need of repair. The screen was so dark you could barely see anything on it. The city I was in was also a desert so dust and dirt would get on the windshield. When I tried to spray water and wash it away I realized there was no water at all. This was a huge hazard as I was driving on the interstate and the only way to clear off the dust was to stop on the side of the road and wipe it of myself. The drivers mat was also missing but that was only a minor issue. However, the fact that the back up camera was in disrepair and the car lacking windshield wiper fluid were pretty big issues for me as it shows they had not properly inspected the car and gotten it ready for use. Just because its an economy car is no excuse, especially when the price tag for 3 days was quite high.

Zootown Montana

These guys are great. I have never had any issues with them and they have always gone above and beyond to ensure my experience with them is a good one. I have rented several vehicles from this location and it has always been a pleasure working with them. The vehicles are well taken care of and clean. Depending on the vehicle, the cost is affordable and they don't try to upsell you on every perk\offer they have. I would recommend Enterprise on Broadway.

Spike Waves

I have to change the car three times from them. First, they brought the car with the big crack on the side window. But they hide it by lower the side window down and they said they did it to drain the hot air ? I found it after drove out in 3 minutes. I came back to make a change but they said this was the only car they had even the other customer returned the car in front of me !!! I insisted to request my money back then they gave another car which already showed notification to change the engine oil with 0% engine oil life. I have to drive that car change another car in other city. Very bad services Zero star !!!

مكافحة الحشرت والقوارض

(Translated by Google) good (Original) جيد

Clint Fowler

Cleaner facility, faster rental process, and much more friendly and attentive staff than other Enterprise locations I have visited.

David Griffin

Good

Aditya Gupta

Great customer service always and every time. Grant provides exceptional customer support and engagement.

Dan Knauf

Great service! Picked up us at home and returned us to home after drop-off. Very friendly people. Good car too!

Lisa Cantrell

They always go above and beyond for me. Great employees and cars are always clean!

Jody Roberson

No problems with car rental

Jacqueline Wellington

Absolutely the best!! Did my reservation online on my way there and the guys had my car ready out front and my process took less than 5 minutes! Thanks Shelby

william thompson

Had a nice experience

Richard Lindner

Great staff handled my rental quickly and efficiently

Vanessa Haneline

Need a rental when mine was in shop, they were fast and friendly and very professional. Would highly recommend.

Jeanne Hoel

The rental experience was easy. No stress.

Nancy Alfonso

We were picked up quickly. Someone greeted us as we got there and we got our car right away. TJ who was our shuttle driver was friendly and very helpful. We were very pleased with your service.

Michael Pritchard

If your with USAA for insurance, you cant go wrong with these peeps...they are always on top of it when something pops up - helpful and friendly - folks, just get the extra insurance ;-)

Emily McKenzie

Incredibly efficient, super Pleasant and professional staff

Veverly Walton

I really enjoyed my rental car !!

Edward Harris

Bad, yet again you reserve a car online just to find your self stranded because they are short ten cars. The promise but not deliver time and time again.

lisa lowe

My vehicle had been totaled and the insurance company sent me to the Madison TN Enterprise. The service there was top-notch. Everyone I dealt with there was professional, efficient, and kind. The assistant manager, Denzel, was especially helpful. I predict that because of his capable demeanor he will do very well in his career. Thanks to all!

Janet Seay

Place was crowded today but they worked with ease.

Hun Gu

The employee almost tricked me into getting a Compact car when he clearly knew that I reserved for a full sized car. Then he showed me a camry that had a warning light on. I told him that the warning light is on and he said it shouldn’t be a problem. I told him I was not gonna drive it off. My first ever time renting a car and it was not a good one.

david henry

Hassle free experience both picking up and dropping off.

Amanda Schunk

Cars are always clean, always have several cars to choose from. Fast service. Well maintained cars

Bhroe G

Pretty professional staff. Prompt service. They pick-up and drop off for free. (Schedule your pick-up in advance so that you don't have a long wait. So etimes, there might be a bit of wait for the drop-off especially if their driver is dropping people off or picking other people up.) I once dropped off a car very close to their Sunday closing hours and they couldn't organise a ride but they credited me the cost of an Uber ride. If you're dropping off a car after hours (which you can because they have a drop box by be sure to check whether you will be charged for an extra day or not), be prepared to take an Uber or get a ride from a friend or family as there is no bus stop within almost 2 miles. Also, there is no space to park your own car. Iowa State folks get the drop-off fees waived for one-way trips to and from Des Moines Airport. If you make a reservation pretty close to your travel date (less than 24-48 hours), call and confirm because I've had bad experiences with other Enterprise locations in the past when they don't inform you but when you show up to pick up the car, they inform you that they don't have any cars available.

Stephanie Richenhaller

We arrived late but the staff was very accommodating. A little confusion as to where we should be lining up. Had to wait a few minutes for a vehicle. Overall very good job.

Gilbert Alvarez

The staff at the airport location have a horrible attitude. I felt bad for them, and quickly understood that I probably would have that attitude too if I had to report to a small box office as well everyday. My best advice would be to smile a little more and don’t bite the hand that feeds you.

Clyde Corkill

The type of vehicle required for the activities I perform throughout the day is a 1/2 ton 4x4 F-150 pickup or comparable replacement. My activities require I am in and out of the vehicle significantly throughout the coarse of my activities. There have been many instances where the local rental agency does not have that type of vehicle available although I provide them with plenty notice time before I require the rental. I will be offered a 3/4 ton (F-250) or similar which is much larger and never equipped with running boards making it very difficult to enter and exit the vehicle. If not for that I would rate the personnel and service 4 stars.

Diane Franklin

The SUV I picked up was dirty. It was not clean before they gave it to me. I did not have time to take it back to swap out for another one. Also had a foul order in it that took me forever to get out. This as the Madison Tennessee location. I have always dealt with Enterprise and never had this problem before.

Chad Garick

Very nice and accommodating

Meghan George

Employees were extremely helpful and super friendly. I enjoyed my experience with them, and will likely rent from them again!

Brenton Miller

Updating review due to most recent rental experience. Initial review was four months ago in which I was so disgruntled, I simply left a 1-star rating. Despite being a loyal Enterprise plus member since 2012, this particular location never ceases to disappoint. I have yet to have a positive experience at this location. The reserved vehicle class is never available at the reserved time. In my experience, 9 times out of 10 (yes I’ve rented that frequently) vehicles are either being serviced at the time of pick up or there is not even a vehicle on the premises that they can check out. It has been the case on a few occasions in which I’ve been offered a “free” upgrade but of course that means I’m then inconvenienced with a gas-guzzler. I’ve received 10% vouchers which can’t be redeemed online when booking for whatever reason. Complete waste of time in even trying to redeem it. Further on the staff interactions, I’ve never been offered a legitimate reason as to why my rental is not ready for pick up. Not even offered a sincere apology or consolation. Over the years, I've utilized several different locations but this is by far the worst rental experience habitually when it comes to customer service. Four months ago, a customer service representative reached out to me via email and nothing ever came of it. Not interested in corresponding again unless grievances can be rectified.

Joseph Koranda

Great experience and good price. Recently took a family trip to Florida and rented a premium truck for 10 days and received a new 2019 Suburban which was perfect for the trip. Rental price was under other locations in the area and customer service was good. I was in and out when picking the truck up and dropping off. Thank you for the great service enterprise!

Joyce Parish

The .management and her team worked dilegently to get vehicles for everyone. Working pass store hours with a smile making sure we all felt important and appreciated as enterprise customers. At one point I overheard the mgr call another location to get a car delivered to this location. Being just a little over a month from hurricane Michael you could still see how many local worker's all possibly had suffered personally but still came to work.

Jim Ferguson

Excellent service, wide selection of vehicles, and professional staff!

Leland Bischert

I want to share my latest visit to the Marianna Florida Enterpise Rent-A-Car. If you need to rent a car, ask for Patrick. He is a young man that truley knows how to make your day. He is very good with customers. He is extremely welcoming. His attitude is always polite and happy. He makes you feel like picking Enterprise as your rent a car option really matters. We have been long time customers because of him. When you call to be picked up, he makes sure that if there is a delay, he calls you to let you know. Instead of just waiting around wondering when ( or if) you are ever going to be picked up. He is fast with getting you checked in and on your way, both when you get your car, and when you bring it back. Although it is true that sometimes your wait can be bit long, he takes the time to ask if you want anything while you wait, and he answers any and all questions you may have. As long as this young man works there, we will never go anywhere else to rent a car!

A Martinez

The El Paso area could not honor the online request, everyone was shifted to airport, where rates are much higher. I have been member of Enterprise for many years and I'm not happy with my May 2018 experience!

James Markert

How does one go from $26/Day for two days and rack up a “final” bill in the amount of $104. It is disgusting to see a laundry list of fees and taxes and who knows what else. Way worse than hotels. Don’t tell me estimated $86 and then tack on $18 just because you can get away with it.

S A

Professional, sense of urgency and rental was reliable clean and new.

Deborah Detwiler

Always great service and friendly staff. Vehicles are in pristine condition.We have been using Enterprise for decades and have no reason to consider another car rental company.

Denise Crawford

Car was great. BUT the gal checking me in did not inform me of additional fee of $26 + tax due to the fact that I did not return the car back at the same location. I could have done that. Learned about the charge upon reading my PDF bill. Not cool! So my $23 a day rental that I drove for 2 hours cost me $71. RENTER BEWARE....!

Maureen Muldowney

The rental car process could not be any easier here, and the staff is most courteous and friendly.

Curtis Prado

They had such a carefree attitude like it did not matter i was there. He took his time at everything he did. I stood at counter for way longer than i should have. I was needing a one way vehicle so he pulls out the biggest junkie truck from the back. Told me it had half a tank of gas but that was not the case. The truck stunk like cigarettes. It was my worst experience with Enterprise ever.

Sheila Barrix

Excellent experience. Quick check out, beautiful vehicle I needed to extend a few days no problem.

Omar Gonzalez

They were able to get me in a full size car during a busy labor day weekend. Friendly staff even at 7am. They got me in the vehicle quickly so I can leave on my trip.

Karen Edwards

Excellent and friendly service.

William Zacharias

These guys are the best, always gettimg me a great deal and car

Eddie Ammo

Quick service and great customer experience. Catered to my every need

Chad Perry

Professional and efficient staff, car was clean and adequate for my travel needs. Off-site location was less than ideal; however, staff made every effort to offset that deficiency.

Kbrown74 Kbrown74

Worst customer service I have ever experienced in my life. They were rude and one even rolled her eyes at me when I simply asked if someone had smoked in the car because the smell was horrible I was very nice about it but they were so rude to me!!!! Did not even offer to give me another rental or even try to go check the smoke smell out for me. Will not be back.

sassy shay

Very disappointed with my end result returned the car the man told me everything was fine and I should receive my security deposit back in a couples days but I never got it and not only did I not receive my deposit back but an additional $147 was taken out of my account I went to speak with the manger who in the beginning told me I owed it which I didn't looks though the computer to find that I didn't and stated he would refund the money to my account and it should be in the account in a couple days that was June13,2018 its now July 2 2018 and still no money was refunded tried contacting them again the hung up on me really wish someone would respond because this was a very big inconvenience

Kwong Tan

Quick friendly service

Revolutionary Mindz

They don’t even deserve one star. I wouldn’t recommend Enterprise to ANYONE. A reservation was made on my behalf for a Nissan Mirage from the 13th to the 14th, unaware of the $628.17 I was being charged, which I believe was stolen from my account, I called and spoke to representative and asked could I extend it to the 16th. She said that would be fine and that she would leave a note with the right department. First, she input the wrong return time and they charged me $527.00 and they put I returned it late...that was a lie. If you choose Enterprise...expect a surprise of hidden fees and being over-charged

Richelle Melvin

Great experience.

Sonya Collins-McCall

The manager on duty on 7/26/2019 around 4pm at the Philadelphia International Airport Enterprise was simply amazing. He saw that I was in distress and he did everything possible to make sure I left with a smile on my face. After a long 24 hour driving trip, he made sure I had something to drink and even brought me a doughnut out after learning I had not eaten all day. He went above and beyond to make sure I was taken care of. I wish I could remember his name!! He put me in a convertible and told me to put the top down and enjoy my trip home. Kudos to that manager. He has no idea how much he made my day better!! Thank you Enterprise but most importantly, THANK YOU TO THE MANAGER!! ♥️♥️ P.S. I drove 9 hours with that top down and it was simply what I needed after my terrible day!!

Linda W

My husband and I have worked twice in less than 3 months with Cody Hedquist, the Branch Rental Manager. Both times we've walked away saying Cody went above and beyond in not only being so courteous and helpful, but also so very accommodating to our needs. He is a trustworthy gentleman who we felt was looking out for his customer's best interest. Cody and this Enterprise location will be highly recommended.

Mary Blanton

In and out really quick. Treated well and had my car waiting for me ❤️

Becky Layton

Easy access to location. Great personnel at desk both friendly and helpful. Easy check in and did not try to force adding a lot of extras. Car was ready and in great condition. Alamo is always a great experience.

Vinay Mishra

Generally Enterprise has been good. But, had a poor experience in last renting. Had some trouble in car, called MSY location 3 times, no one picked phone after long wait, was asked to leave voice message, I did but no one called back. While returning car, I told the trouble i went thru, but person kindly of ignored. I had to take flight, hence didn't chase it further.

Quintin Randall

My favorite location to rent. The level of professionalism is second to none.

LuAnn Patro

Easy in and out! Great customer service!!!

Jamie Casey

Are service excellent. Had us out in less than 20 minutes.

Deacon Santiago Molina

Price was too high .. extra charges ... Otherwise was very efficient

Craig Renner

The staff and car were excellent. $2350 dollars for a full size Nissan Altima for 19 days is ludicrous!! It was reserved by my company and the travel agent told me due to the hurricane the prices went up. A competitor was going to charge 1250 for a full size for 21 days. Unfortunately, due to the hurricane i had to change airports.

Kelsey Fedde

We had a great experience again with Enterprise. I would recommend using them out of MSY and will use them every time we travel there. My only regret is trying to taxi or use the "independent" app dependent rides before going back for a car. Friendly customer service. Great company!

Anna Sterling

I always rent from Enterprise and have no issues. However, this time I was not happy with the choice of the type of car to rent, and I had to keep putting air in the tires daily. Also, the wrench came on and said it needed servicing. This servicing should be checked before the cars are rented. Yes, I probably could have taken it to an Enterprise rental place and got another car, but I didn't have time as I had to take a family member to Chemo treatments and doctor appointments every day. Sometimes more than one appointment in a day. So this would have been an inconvenience for me.

Tony Margetta

In the past this store has helped us enormously, we have rented at least 12 - 15 times over the last few years. However, as of recenty with the loss of their manager a couple months ago and some new policy changes along with rude and unhelpful staff we have decided that from now on our Car rentals will now come from Hertz. Not only have they been extremely helpful where Enterprise has decided not to, but the staff at Hertz is Fabulous not to mention the prices have been most definitely lower than Enterprise and their vehicles cleaner. Thank you Enterprise Rental for introducing us to Hertz, without your rude and uncaring service this would not have possible.

Leticia Hernandez

We had placed a reservation 6wks before our scheduled depart date, requesting a van to go from El Paso, TX to Puerto Penasco, MX. My family was excited, for our upcoming vacation. The night for pickup, we arrived expecting our van so we could depart the next morning. We were notified at that time that there was no vehicle available. We would have appreciated a call giving us that information, allowing us the opportunity to find another car rental company that could furnish us with a van. We asked the manager if they could help us and maybe call other local locations and/or AZ, since we would be traveling through there. We were told,"no, we're sorry we can't do that." Sorry, didn't help us at all. They didn't seem to care at all about our situation, even though we had made the reservation far in advance. We will no longer use Enterprise or refer any family or friends. As a corporation, you think there customer service would be of a higher quality.

Go Sox

Long line; however, quick service. Friendly and courteous employees. Great job.

Linda Howard

Very good experience! All staff were friendly, competent, efficient and helpful. We were in and out in 10 minutes, and there were at least 10 other customers there. Only small issue was the first car they gave us had an air conditioning problem - and the temps were going up to 90 with tons of humidity, so we knew we had to have the air conditioning - but luckily we realized the problem in the first few minutes, so were able to take it right back. They replaced it quickly and were very apologetic and helpful, so no big deal. Returning the car was equally quick and efficient. Also, no hidden fees or trying to upsell us insurance, etc. Excellent service!

Vernon Matusek

Great service and super location!!

Monalisa Pati

I had a nice experience renting a car from Enterprise. The staff is awesome and great at handling any complaints efficiently.

Aaron T. Howard

Same great Enterprise service as most locations. I know that you don't get to "pick your car" but I do always start with a standard SUV and then decide whether or not to upgrade/downgrade. I prefer Ford but will settle with a Jeep. Given the choice here between KIA or Hyundai I felt like I had no choice. So, meh on vehicles. There wasn't even a Mustang/Camaro/Challenger to upgrade to!

John Winter

The pick-up location for the rental car was at the airport (Memphis International) so going through the rental process was smooth and speedy. Staff were very friendly and efficient. My one complaint was that the car did not have any windscreen washer fluid, something that should be part of their pre-rental check. The weather was warm and dry so I didn’t really need it, but had it been wet this really would have a been an issue for me.

Walker Sago

Good

R. Swan

Courteous, clean, well mannered, efficient staff. Prices are great and the vehicles are spotless, inside and out. Everytime my wife and I have rented we've enjoyed a one step up-grade. The Lawrence facility is easy to find and very easy to get out of once your business is completed. Will not hesitate to highly recommend them to friends and associates.

Sun Rise

Generally Enterprise has been good. But, had a poor experience in last renting. Had some trouble in car, called MSY location 3 times, no one picked phone after long wait, was asked to leave voice message, I did but no one called back. While returning car, I told the trouble i went thru, but person kindly of ignored. I had to take flight, hence didn't chase it further.

Debbie Hayhurst

The site tells you one thing and the people at the desk said another, i reserved a suv, not ready when i got ther and they want more paper work. Not happy about more running

Kathleen Jones

They took excellent care of my husband and I after a misunderstanding, we will most definitely be using enterprise from now on!

Robert Beauchesne

Not sure why I can not use my free upgrade because my rental reservation is for more than 30 days. Every time I call to redo my rental agreement (every 30 days) No one answers the phone. Took me 2 days to get someone on the phone just to find out I can go to any enterprise to redo my agreement.

William Bugely

No one around

Rebecca Miller

Nice. Mel was great

Chris B

Fast, friendly helpful staff! Helped me get a rental for my insurance claim.

C D

As always, a professionally run business and pleasant people focused on customer service! Our reserved vehicle class wasn't immediately available for us so the associate gave us an upgrade without batting an eye.. It's so nice dealing with people who care!

Malcolm Zwick

Perfect rrntaly.

Daryl Houle

Saved $100 by renting from this location instead of the airport. Everyone was very friendly and willing to help. Plan to rent from this location in the future.

Marcus Oginsky

We were stranded after an accident on the turnpike. Agent brought the car to the tow place and was super helpful and patient.

Judy Whitehead

Always have a great experience renting from Marianna, Fl office. People are nice and helpful.

Eric Phillabaum

I needed a car at the last minute and they needed to accommodate. Lady at the counter was more than helpful I'm sorry I did not catch your name

Padmanaban Duraisamy

Service is good but can be done better. Car I rented had full of hair and trash in it. If they can vacuum clean inside before renting that would be much better.

Floretta Earsery

I like there rates better

Sharine D

So very grateful for the management & staff at this location. They seamlessly got me into the rental I wanted. Everyone was pleasant, cars were orderly. Process was seamless. I also appreciated the reminder email recieved day before rental period....and reminder email day before return expected. Enterprise is my car rentalcompany if choice. Thank you Memphis location, Sharine D. (SF)

Kev Earwood

Great service

Candrice Robinson

Airport Enterprise staff was amazing. They have me great info and we're very polite.

Lee Stab

Excellent service on my New Orleans rental. Loved the Edge SUV we picked up at the airport and returned to the Canal Street location where they were very helpful and provided me with transportation to my hotel. Have always had good experiences with Enterprise.

MiAmigo Mexicano

Left some belongings in the car, came back an hour later and explained it to the front desk manager and he seemed as though all hope was basically lost. Thankfully, Curtis, one of the guys checking the cars in, had found and kept my belongings in a secure location and was able to hand me my items no problem. Saved me a massive headache that had begun to form. Most definitely appreciated!!!

Marve Ralston

I checked in several weeks early to make sure things were in order. I had previously booked online. The minivan was provided as requested. It was a good experience.

Kip Ault

Your practice of picking people up is fantastic. I could n't have worked it another way to get to your office to pick up the car in the first place. Not to mention that your cars are always so clean. Alot better that some other companies. Thank you.

Steven Perreault

Rented a vehicle while mine was being serviced. Great staff, clean cars and an overall good experience. Love the pick up and drop off service.

Barb Barnes

Very friendly and helpful staff!

Carl-Edwin Rigaud

Amazing service! They really make sure you're satisfied!

maryann wever

Service is always great but my only complaint is I reserve a car online but when I get there it isn't available. If I reserve that car that's what I want. Why do I reserve a car then

Paul Cunningham

Dirty water used to wash cars. Long time problem!

Butch Henderson

Prompt, counteous, efficient service. Right car at right cost. Will continue to rent locally instead of airport.

DevilDog

Made a reservation over 2 months in advance to be picked up at the auto body shop Monday morning. 3pm the Friday before the Monday morning drop off I'm told I would have to find a ride. Why did I call 2 times 2 months in advance and set this up? Now I have to pawn my problem off on someone else. Not impressed so far.

Joe Schierbrock

Didn't have the van we wanted but helped is get in to something that worked for us.

Senior Dental Care

Great Customer Service! The team at Enterprise in Marianna goes the extra mile to help us get on the road and back to work as quickly as possible. Always friendly, professional, and a pleasure to deal with.

Sharon Wittmann

This is THE worst place to rent a car. They aren't clean. They will rent you cars with damage. Charge you the wrong amount and it will take weeks to get it straight. You'll wait sometimes up to an hour to be helped. They are severely understaffed and act as if they are doing you favors by renting to you instead of providing customer service. They'll call you after you complain they rented a car to you with damage and argue with you that there wasn't damage or the brakes are fine. Just do yourself a favor and go to Dothan or Tallahasee to rent because you will be over charged and you'll practically need an attorney to get your money back. They charge 250 deposit even with a credit card. You can't call the National Enterprise phone number because this office isn't affiliated with them so you're stuck with no recourse or help from Enterprise itself

Charles Farley

I rented a car from the STL airport Enterprise and got a hole in the sidewall of a tire on the way to Rolla. This office didn’t have any extra cars for an exchange but did send me over to a tire shop a few minutes away to get the tire replaced at no cost to me. Was back on my way about 30 minutes later.

john gomez

excellent customer service,easy to book with the same day and great price rates

Tiffany Twombly

Very poor customer service the new manager in there now said he was going to be at a location twice two different times was not there I had to find a ride home lied to me multiple times admitted lying to me after he was caught then said he would make it up to me but that was a lie gave me a number to accounting to complain and he was no Superstar either I have been using Enterprise in Sanford for 10 years and this was horrible and I will never go back again

Kursten Minnis

Lawrence Enterprise Rental is our preferred rental company. They are professional, friendly and easy to work with. Great customer service.

Dave Woods

This is the third time I have had a car rented for me by my company from Enterprise in PA. The results are always the same. The staff don't care, the cars are filthy and smell like cigarette smoke. The check in at the Pittsburgh airport was like I was causing a real disruption to their otherwise quiet morning. "Is this where I check in the car?" "Yeah, I guess so.: I was so busy during my trip, I didn't have time to exchange the car, a Hyundai Kona (not a bad car except for the filthy windows and driver's seat). In my home state of CA, Enterprise is always my go-to. Their staffers are always pleasant and cheery. Everywhere else I have used Enterprise, HI, TX, CO, FL, WA, no issues. I guess it's a regional thing. I hope they get better.

Alicia Neal

Fast friendly service.

Devin LaVoice

Group of 5 misfits who shared a tragic flight cancelation went on a 90 minute journey to 4 rental companies and even called a few more. Our last hope of salvaging any form of a vacation we already took time off and paid for... We walked in and were told they were closed. Meg however went above and beyond to get us a VAN and one-way option. She single handedly saved 4 individual vacations. Best service! Grateful!!!

Vada Sherrill

My initial contact with them was awesome, but then I got a call to go pick up the car and it was dirty and smelled like smoke. I called them first thing the next morning and requested they come pick it up and clean it, which they did, but I felt like I gotta attitude from that point on. I was allowed to turn the car in a little later than scheduled since I lost use of the car for the 2 plus hours they took it to clean it. There was no apology or any attempt of making it better. The car ran perfectly and I like the prepay gas option. This is the only car rental in my town. Not sure if I will rent again.

Stephanie Baker

I am a member plus customer who reserved a car for a few days this past week. When I arrived to the Hartford, CT location I was told the only manager special vehicle were either a Mitsubishi mirage or a caravan. Of course I chose the smaller car since it was only myself riding in the car for the 3 days. When I drove off in the car I noticed how filthy the front was ( floors and seats). When I attempted to place something in the back, the back seats and entire car was covered with dirt. The windows were dirty too. I own my own auto detail business so I know the importance of a clean car. This location should be ashamed to rent Any vehicle that is dirty. You couldn't wear your clean clothes in this car without them getting dirt on them. I mentioned it to the person checking me in. When he asked what could he do for me, I said nothing 2x then on the 3rd ask I said, a free day rental. He refused and offered me $25.00 credit. Not good enough in my book. He saw the filth and should have had to ask!!! Never again will I rent from here when flying into CT!!! Stephanie

Madolyn Cavazos

Wish I could give zero stars, DO NOT RENT A CAR HERE UNLESS YOU WANT YOUR CREDIT CARD TO GET UNEXPLAINED FRAUDULANT CHARGES. I have left three voicemails and never a response, they just pass the bucket.

John C

Great service from the airport pickup, fast check in with friendly professional service from all client service representatives. The manager was personally involved in supporting his staff, and creating a positive experience. The return was seamless and once again impressive by the personable and professional attitude of everyone. The best rental experience I ever had and this was late in the evening in Philadelphia!

Mrs J Harris

my Husband, and I called and reserved the car we wanted, when we got there we showed ID, credit card, and even purchesed their full coverage insurance. upon leaving we get to the gate the guy checked our paperwork and stuff at the gate was about to let us go tgis lady came from the other booth and took our paper from the guy looked at it and said we needed our personal insurance in such a rude way. we had a mustang gt she said if by us having a sports car we are required to have proof of our personal insurance not that we didn't have any we just didnt have it with us because we were dropped off. our thing was they didnt ask for it at the counter or during registration which would of been great because we would of knew to bring it but we purchesed their full coverage so we were pissed almost threw our whole trip off because she was a real witch.

Blanca

Great place and prices. If in need of rental transportation go here. Customer Service is very helpful too!

Jim Himes

Chose Enterprise the first time upon recommendation of a neighbor. I was not disappointed. I dealt with Hillary in the Madison TN office and I am completely happy with my experience, I was left with only a Ford which I can't stand but the trip was total success and we had plenty of room for baggage and passengers both. pick up and return was smooth and easy and this was simply a completely enjoyable process even though our reason for needing the rental wasn't. 5 stars all around. They worked hard to ensure you are happy and I liked that and the million dollar smiles.

Gail Daugherty

Mine was a last minute rental and they were Johnny on the spot. Picked me up when they said they would and had a car ready and waiting... ok it wasn't waiting...they actually picked me up in the car I would be using...great bunch of folks. Mine was also a one-way rental and the drop off fee was actually the same price as other rental companies...that isn't always the case

Abiola Eisape

The worse customer service experience. I ended up cancelling my rental and booking with National Rental nearby. Update: if I could give them less than 1 I would. They have this lovely response but when I followed up. No response or action. Complete waste of time.

Caitlin

I booked a reservation on April 17th for a car rental on July 15, 16, and 17. Yes, two months in advance. I wanted to make sure they had plenty of time to reserve a car for me. A day before the rental, I got an email reminding me about my reservation. I call in the morning of to confirm my reservation and I'm told they have NO cars. Not a single one. That, and no other enterprise nearby had any cars either, not even an updated version. They kept saying they "might" get one at later times and eventually just called to tell me there was no cars available for me at all. Then, they stopped calling me altogether; throwing away my reservation completely. I got no apology or anything. And I was using this reservation in order to visit family I hadn't seen for years. I only had ONE day to see them because of this setback. I will never ever even attempt to use enterprise again. Terrible customer service and misuse of the term "reservation".

Paul Mills

Great Service! Top marks to 'Shelby'! We shopped around a lot before deciding on this as it had some mixed reviews, but as always the thing to bear in mind is People Only Tend To Be Vocal If Things Go Badly; Good Service Is Just Accepted As Standard... Shuttle from Port was good with help loading luggage, friendly driver and good air conditioning. Queues were either non existent or gone by the time I got in (fiance went straight in and I spent 2 minutes collecting luggage from the bus). We had reserved a car for 11am [on a Sunday when multiple cruises are coming in with scores of potential unplanned renters] but got there at 9.30 and were sorted out immediately with a car and our 24 hour reservation adjusted fuss/charge free. I cannot praise our customer assistant Shelby highly enough. He fixed everything above, reccommednded a prepay fuel option that price of which we literally could not beat in either georgia or florida), gave us a free $40 vehicle upgrade, and explained the other options perfectly. Also he was incredibly friendly and personable. I was getting put on as a named driver to try US driving for the first time (my partner is American and I am British) and he made me feel incredibly confident both in myself and in the protections offered by Alamo. I REALLY would recommend this to everyone, but with the caveats that you need to Help Them Help You by RESERVING IN ADVANCE and Help Yourself by getting off the boat EARLY and beating the rush (which would not be Alamo's fault anyway...)

jene robinson

Price was good. Car was good and clean. They were a bit slow about getting going early in the morning. The staff was polite and all, there weren't enough of them and they only had one handheld machine to get us on the road.

Jed Liston

I live in Missoula and rent from them often. Absolutely the best in Missoula! Great customer service. Interested in you as a person first...the Montana Way.

Tom Stiles

Fast service considering its a remote location. Fast shuttles from ships

Luis Torres

Great service and great people

Tim Moran

We had a nice car, but the windshield wipers were shot and the inside of the window was filthy. We arrived late, so driving at night and in the rain was extremely difficult. Whomever is cleaning the cars or checking for safety did not do their job.

Carol Sparhawk

On my way back from Thanksgiving, I noticed that the right front tire was flat. When I called Enterprise, they suggested that I bring the car in. For the last day of my rental, they gave me a brand-new car, so that I had no worries driving to the airport. Then they mailed home an important item I had lost in the car. Thank you, Enterprise! I would 100% recommend you!

Osler Daniel

Very nice people and all was well done

Henry Ortiz

Charlie, the manager, is very helpful and always finds a way to get you a vehicle of your choice.

Jose Vazquez

I have always used Enterprise when renting a vehicle I have one with in walking distance from my home and they are awesome !!! I recommend Enterprise to anyone any day of the week they are very professional Thanks Enterprise !

Patience Woodill

Great service, great staff -- couldn't ask for better.

Danny A

I'm disappointed with enterprise right now. I booked a rental 2 months ago for a 4x4 truck. Being that New Years day is a holiday this was the only enterprise that was available. They nickled and dimed me saying that the quoted price was only for a standard truck. So add a hidden expense of $90 dollars to get a small 4x4 ($15 dollars extra a day) or $180 for a slightly larger truck ($30 dollars more a day). Any one of the people I talked to could have just told me about the hidden price and I would have been OK (I went to the airport twice before our trip to confirm details), it's after you are there and you get hit with a surprise that I don't like. Shady business you have going there.

BAIntrosGaming YT

(Translated by Google) Good service have to improve in customer service (Original) Buen servicio tienen que mejorar en trato al cliente

Steven Carter

Employees were very nice. Bus service to port sometimes slow.

Daniel Crawford

Booked a mini van from Port Canaveral for three days and returned it to Orlando Airport. Even though the port was very busy with 5 cruise ships in port, a National shuttle was there to pick us up within a few minutes, maybe we just got lucky. A short drive to the main building, once inside it was very organized and within a couple minutes we had our vehicle. Drop off at the airport was fast and easy, we were checked out before we had all our luggage out of the van. In the return garage there was a station to check our luggage for our flight, didn't have to lug our bags through the airport which was great, National is on the airport property so no need for a shuttle. Extremely satisfied with National Car Rental service and vehicles. The only way I would use another company is if National ran out of cars.

Shaun Spacht

Took the “dealer’s choice” option and got a minivan at a great rate. The shuttle was a little bit disorganized but not a big deal. I will continue to rent from enterprise.

nancy walker

I recently rented a car from Enterprise in Lawrence. I rented it for a week. Everything was great. Quick check-in (3 people working), proof of address, valid driver's license, proof of insurance, and I was on the road. I dropped off the car after business hours and put keys in drop box. The car was checked in first thing the next morning. No problems whatsoever. I'm sure I'll use Enterprise in Lawrence again. Well, it's been over a year since I wrote the above review of Enterprise in Lawrence KS. I have rented many times from Enterprise and will continue to do so. The staff is professional, friendly, accommodating. They go out of their way to provide a satisfying car rental experience. They are still burning up the rental car market with 5 STARS!

Connie Hsu

They always have good price for rental car. However, the insurance is very very pricey. Better get your own insurance to cover your rental car.

Joanne Morgan

The Lawrence branch simply has the best, kindest, most professional staff of all the many Enterprise locations I have been to. I will rent from them everytime!!!

Sonya Lester

I had a wonder experience with Denzel at the Madison Tn location. My bank was having issues with their system and I was traveling to Michigan for my first grand child’s birth he made sure I was taken care of had a vehicle that fit my needs. I will always go to him that young man is excellent.

Heather Benjamin-Dorr

Mean staff. They won't tell you everything!!! They will leave details out to keep your deposit!!! Will never come to enterprise and I will spread the word. I know a lot of people!!! Horrible service.

Thantrail Jones

Every nice people they had to pick me up twice in the same day and they where on time both time and with a smile. Thanks 4everything

Brian Johnson

They are over priced and not worth it

Chris Charest

Getting a ride for pick up and drop off is essential when RVing. Our pick up ride had mechanical problems which delayed us almost an hour. The car had a BAD smell blowing from the ventilation system upon starting.

Jason L

Great staff and friendly service. The shuttle from the port was a bit small, but very friendly and came frequently. The rental location was spacious and shared between Alamo, Enterprise and Discount.

Mark Dill

I just witnessed two employees literally racing down Lincoln Way in two different rental cars, one a black lincoln, the other a smaller red four door. They were swerving bumper to bumper and traveling well in excess of the speed limit and in apparent disregard for any one else's well being. And then they both signaled, pulled into your parking lot, and walked in like nothing happened. It took me a minute to realize it was two employees racing 'back to the office', I went in and addressed someone who was the 'assistant manager' about what I observed, I doubt anything will happen, but those two people should not be representing your business. They have a complete disregard for the safety of those around them.

Nancy Weils

We rented an SUV for a few hours after arriving at Port Canaveral and received a dirty car,and which also smelled of cigarette. Due to the limited time we had the vehicle for, we simply put up with issues. I had also prepaid for gas, but ended up filling it back up to what we left it with. In the past, the prepayment has been removed. I was extremely disappointed with the experience. Staff seemed very rushed when we arrived at the Orlando airport and simply didn't seem to care and moved onto the next person.

Christine Yearwood

Yvonne made my experience as hassle-free as possible!

lydia Townsend

if i could give them a o i would. i am a travel agent and i have never ever had the issues i have had with them. my client needs a pick up do to being there for business , they have not answered their phone in 3 days. i have even had enterprise call them directly and they could not get a hold of them. i've had supervisor call from the 1800 number and still could not get them on the phone. this is so unprofessional. then when my client did arrive at their location she noticed hat the phone was ringing and none of the guys even attempted to answer the phone.

Al Terlaje

All of the representatives were very courteous and pleasant. Check in was quick and easy. Our initial rep, Phil, did recommend we purchase the gas option through Enterprise since rates were cheaper compared to in town rates. He was right. Overall, very positive experience!

Angela Rougely-Garcia

We were very happy with the service we received! The Enterprise Representative Jace Hale was very friendly and helpful when the vehicle we reserved was not available. They got us upgraded and on the road! Thank you for making our vacation even better!

patty manning

Enterprise they are awesome

Kevin stephens

Great service. LOTS of hidden fees. A 275$ total cost went all the way up to $400. DONT BE FOOLED!

John Meredith

As always I had another great experience with enterprise. In and out easy for the car pick up and the same for the drop off. Nice clean new car! Friendly staff is a pleasure to deal with.

Jim S

Very friendly and professional staff. Easy to work with as far as any changes to rental. Very accommodating. Only thing negative about the experience was the vehicle I received needed to be cleaned. It appeared it just came back from a previous rental and not serviced.

Paul Te

Easy & Fast pick up and drop-off. Good Customer Service.

Scott Strohman

Checkout was flawless. Very quick and professional.

Cindy Philippon

Pickup was rushed. We were not shown how to use the features of the vehicle, then after leaving the lot we discovered how dirty the interior was. Air bag warning light kept coming on throughout the trip. Since the rental office was closed on Sunday, there wasn't much more to do but leave a request for customer service contact on the website. Noone ever called.

Raymond Alvarado

Wow what an amazing customer service experience we had. Our representative Renata was a dream come true. She went beyond our expectations and got us into a vehicle that was needed because of extra passengers. Her customers service skills were excellent, but what truly made the difference was her sincere concern to help us. Congratulations to all of your team members for a job well done. You have a customer for life, I will never go anywhere else. Very very satisfied R. M. Alvarado

elp tejas

The Enterprise at the Miami airport was professional and courteous.

RustyTv Now

Yvonne went well out of her way to get me in a vehicle ! Superb customer service I can thank the Rolla location enough ! Honestly if I can rate 10 stars I would

Canon Man

Great car at a good price even dropped me off at home

Bob Munzer

Great service. Shuttle picked me up within minutes. Nice selection of cars. Fast and easy. I will use them again and again.

carrie sybert

Never would I recommend this place! We have been in a no fault auto accident in the area we where 3hrs from home! They refused to let us rent because we only had a debit card. It was 10 degrees we had been sitting in the cold for hrs. They wouldn't help! Call ames car rental 5star service there!

Peter Schmeiser

Very friendly, fast and efficient. I was able to pick up my car and get driving 10 minutes after i arrived. The staff was friendly and courteous, and the car was clean and in great condition.

Jennifer Armstrong

These guys are always so friendly and helpful. Some of the best customer service one could ask for.

Skunkworks

Great service and great deals. Will be back. Thank you!

Julie Paul

My husband and I have rented cars several times from the 2221 w Jefferson St joliet il location, The staff is always curtious and attentive to our needs, they do a courtesy call after you get the car just to make sure your happy with your selection, definitely our go to car rental place

mark a. coffeen

You just can't beat the kind and courteous service from the crew at Enterprise-Rent-A-Car.They have been so helpful an accommodating that i don't know what i would do without them. Thanks so much for your great service.

Antoine Buchanan

Very professional people and friendly...I have use them several times..and continue to use them....

Carey Starr

The Rolla Enterprise was fantastic, they get me what I need every time, and always on time

Michael Comer

Was lied to Awful

Vadim

They worked with me. Were polite.

John Johnson

Quick in and quick out for both pickup and return. Very nice vehicle on the rental (mid-size SUV).

Sarah Antonis

They were very helpful. They close at 5:30 and I was having a hard time getting out of work. I got there after they technically close, but they set me up with a car anyway and were very friendly. Many places would have just said too bad, we're closed.

Allison Willis

The staff was very courteous. Getting the rental and returning it was easy without it being to time consuming. I would rent again.

Dante Morris

Had no problems with enterprise checked in and was out in least than 15 minutes

Tina Hopkins

I have used this location several times and they have always provided excellent service... I will continue to use them.

Amy Blake

We were in & out quickly.

Matthew Amburgy

Everyone here is very professional and courteous. My past couple of times, Zach has been especially helpful and considerate. Love renting from here!

Ted Lubin

If every business was run as well as this Enterprise, the world would be a better place. Enterprise is generally solid no matter which location you visit, but this one is especially good. The staff here are super friendly, helpful and efficient — they made sure I was able to get in and out, and on my way quickly. Perfect example is that when I returned the rental car, the airport shuttle was in transit, and a staff member volunteered to drive me back to the terminal himself, so I didn’t have to wait. All-around great customer service. Thank you and keep up the good work!

Cindy Fischer

Very accomodating!

Christina Kochu

Nice clean car. I never have to wait in line. Outstanding service

Alanna Hall

Made a reservation and they didn't even have a car. Had to wait 30 minutes for them to tell me that.

Dan Honstein

I reserved an intermediate vehicle and the agent gave me a compact and lied when I asked him if it was an intermediate vehicle. I called customer service and they said the manager would call me which he has not done. I can only assume that the manager encourages his employees to rent compacts at the intermediate prices or chooses to overlook that behavior. This was the second time that this has happened to me. Needless to say I won’t be renting from Enterprise again. This occurred at El Paso airport.

William Bracken

The car was ok, just not sure how a Ford Focus is considered an intermediate car. They weren't shy about charging me for one.

Jim Nys

Didn't have reserved vehicle several times in a row

Cathy Toll

The car was fine. However, staff need additional training. The woman who checked me on called me “Honey,” “Sweetie,” and “My love.” The man who drove the shuttle back to the airport after I dropped the car off drove too fast and recklessly. When I asked him to slow down, he acted like he didn’t know what I meant and ascribed the fact that I was having trouble staying upright in my seat, as he went around corners, to the nature of the road. At the airport he sat in his seat and watched me struggle with my large 35-pound suitcase without offering to help carry it off the bus.

Angel Wynn

They where awesome. I had a minor problem with a tire on the 1st car and tbey told me to bring it in the next morning and switched it out with no questions asked. I will be renting from them again real soon!

Courtney Mcghie

I just love enterprise‼️This company really values its customers & for that reason I’ll never rent from another company.There online service is quick & easy. There vehicles are always in top notch conditions which relieves me of any worries while traveling with my family.

Pabalelo Nkhwalume

A lovely experience for me and my family. The car i rented was in good condition and highly reliable. We were all impressed.

Rick Vigne

No issues, very professional and courteous - no complaints!

Franklyn Geist

Excellent service. Everything was in order upon arrival. Exactly the same thing upon return. Thank you.

Hoon 송

nice cars and all people in this store are helpful

Dennis Hill

Friendly staff, easy check in. I was two hours late picking up the car, and they called to say it would be rented out to someone else since it was peak time, Thanksgiving. They sorted it out though and got me on the road quickly.

Brandon Flegel

Idk

Ahmad Saadat

What a great great man K is, he has truly changed the game for management, extremely genuine and hospitable. I have personally not experienced as great of a customer service anywhere else in the US. He handles his customers so well that no one has had the urge to come close to reconsidering their loyalty to this Ames Enterprise. He always, always, and always goes the extra mile to help you out, and I have been a customer of his for 2 years. And if you were ever wondering why this Enterprise branch is so unsurpassed, maybe it is because Megan and Juan always rock that clean Iowa State smile.

Don McGee

I can't believe this business is CLOSED on Saturday.

Sarah Ferko

I've used this Enterprise location several times and figured it was time for me to write a review. I've never had trouble renting a car with Enterprise -- the customer service is always top notch and very friendly. The vehicles have always been very clean and in great shape (both inside and out). The service is VERY efficient -- picking up and dropping off the cars have always been very quick and they are prompt with sending you your contract and receipt information. The agents have never tried to force any unneeded add ons to my bill. I've used this location multiple times and it has remained my first choice when I'm renting a car. There are always thriftier options to choose from (and also more expensive options), but I always know what I am going to get when I rent from this company. Definitely recommend!

Zoey Breerwood

I was told by my insurance company that Enterprise will go above and beyond for their customers but that is not the case when I had called and was told by the main branch that Baxter, mn would not have a vehicle til 5:30 pm that day. So being that I was at the car shop I had to hang out in town for an hour and a half to pick up a vehicle with my child that has autism and my eldest son. When we arrived at the local office they appeared to be closed and there was a worker at the front desk helping another customer with the doors locked and another worker who had just walked out for the day. She told me they did not get my insurance paperwork and to come back in the am for a rental. I had explained to the lady I had talked to a customer representative twice confirming this time and have waited in town which is not the town I live in for a hour and a half. She said there was nothing they could do as they were closed and walked to her vehicle. At that moment I was furious and called the main branch and explained my frustration which sounded exactly like the person I talked to before and had the same name of Joe but claimed to not be the person that misinformed me the first two times. Accommodating was not at all my experience. I will not be picking a car up from them today or anytime in the future after my conversation with the local office that said they had nothing for me as of 12:30 pm today when my reserve was sent in as of 3:34 pm yesterday. When I explained my frustrations the female customer representative complained about her busy two weeks and that she cannot get her cars returned. As a customer I am not happy at all and will not be paying for a car rental at this company ever again.

Wize Guy

Wonderful experience. Had many cars to choose from even upgraded me at no charge. Stephanie was wonderful!

lx sx

an economy car that I reserved was not available and I had to take an SUV as that was the only vehicle with GPS as the gal told me; however, the GPS failed to work and stayed in "loading map" status. I returned to the airport rental office and picked up a Garmin car GPS. After leaving the airport area, this GPS would not allow me to change the foreign language mode it was in to English, so the next day at another rental office, the person figured out the GPS cord was malfunctioning and replaced it. The GPS finally stayed on and he set it to English and I was appreciative that he fixed the problem for me.

Sidney Watson

My experience with Enterprise car rental was exceptional. Not only did I receive the type of vehicle requested, it was also equipped with Sirius satellite radio and navigation at no additional cost. To top it off, once I returned the vehicle, it was $65 less than originally estimated cost. The staff at the counter and the return kiosk were pleasant and accommodating. I will definitely rent from them again.

Pat Minchew

Rafael is wonderful to work with.

don weidinger

As expected and above expectations: easy pick-up, return, friendly staff, competitive rates, reliable vehicles, and professional helpful staff.

Rich Daugherty

Walked into the rental place. The original sales person at counter said they didn't have our reservation and was going to charge me more. I asked to speak to the manager. Come to find out my reservation was at another location in Coco beach. The manager looked at it and did the same price as the one in coco beach and even upgraded us at no additional price. Great experience in the end

Thomas Schwartz

Shrek 2 at the lounge while waiting the shuttle, perfect

AJ Dominick

Excellent service and as quick as they can be. I picked up a truck for the weekend and it was perfect.

Kip

We were traveling with a 3 month old and 13 month old. The employees at Enterprise were so helpful and friendly. Aaron helped us, but all 3 employees were great. A wonderful start to our trip. Enterprise has really improved customer service. Thank you!

Anthony Trotter

Our jeep broke down but they replaced it quickly

Orlando Miller

Service was slow and can be better. It's always slow at this location.

Kevin Hayes

It was great no hassles, in and out quickly.

Duane Huffer

I was in an accident and insurance company made arrangements, but the local office told me there is nothing available. I called the national number and there are lots of cars available. I then made a reservation online and had one available, but once the local place called and verified it was for an accident and insurance was paying part of the bill, the car became not available. This is a known issue with this company. My soon to be ex-wife works for an insurance company and this is a common problem with Enterprise. Unless you are paying the full rate with the extras, vehicles are not available. I don't know why insurance companies have agreements with car rental companies that pull this stuff.

Shawna Allen

Highly recommend they came and picked me up and had me out the door quick! Great customer service.

Just Thatguy

As someone that travels a lot, I use National for almost all of my needs, the value is great, the cars are clean and the staff at any National Car Rental that I go to is always friendly and professional. The cars and staff at the Cape Canaveral site are top notch as well.

Marissa Blake

They need to have services for weekend in case something goes wrong like breaking down... That what happened to us and we needed a rent a car but they are open...

John Wright

What a great place to rent a car ! Everyone was very helpful. The office worked as a team. The vehicle I had requested was just returned a few minutes prior to my arrival. It was not cleaned up so I was given a better vehicle to use. Thanks you Sarah and her staff there !

Teri Aken

The Hilo office has great service, friendly & helpful staff and it's great knowing we can count on Enterprise when we need a rental car, for ourselves, friends or family.

Shannon Thompson

Car was dirty, found empty containers in the car asked to be switched in to another car and it took a week, second car was dirty as well, I found a box of bullets in it! I needed a ride home and they acted like it was a problen to do so. A few of the stafd members were nice though, Ian and the lady that wirw the poison ivy costume for Halloween, sorry I cant think of your name at the moment.

weahhh63 .

They were very nice, and didn't require a credit card, but seemed a bit expensive.

Priscilla French

In the past I have had issues with rental car companies. I was very impressed by Gallatin Rd Madison location, Fast courteous and friendly service. If something isnt right they make sure you are satisfied before you leave. I will be going back to this location for my next rental.. Thank you for a great experience!

Jess Maz

Full review is on their facebook page if anyone wants to see details... Long story short - car wasn't available for DAYS after the reservation was made for. Manager lied to me about what their insurance policy covered. Asked for refund and he denied it and blamed the insurance companies for taking longer to fix my car. Interrupted me and wouldn't listen to me when I brought up an issue with their rental. Charged my card anyway without my authorization. Didn't apologize for anything and claimed they did nothing wrong. Lied about what he originally told me about the insurance policy. Said it was my fault the car wasn't available in time cause I made the reservation at the worst time due to them sending cars out for Harvey. Lied about not getting commission or incentive. If they didn't, why couldn't those charges just be waived? It's illegal to claim a product or service covers something and doesn't. Horrible experience and they will take advantage of everyone and lie.

John Murakami

I wont use anyone else. I travel quite a bit and have never had a problem with Enterprise.

paul felts

The people at Enterprise could not be nicer and more accommodating. The car I rented this time was a Hyundai. I will try to avoid that make in the future as it felt cheap but I guess you get what you pay for.

Eduardo Flores

Very good experience with Enterprise out of Ames IA. Have rented several times in past and has been great with no problems.

Jay F

Great customer service and an absolutely amazing staff. Service was fast, everything was explained thoroughly, and they run a very efficient operation. Thanks!

migdalia coleman

Great and fast service, employee's are very professional, welcoming and give the upmost respect and service. Love this location and its staff!!!!

Jordyn Everett

I wish that I could give this rental agency negative stars. I have never before made a reservation, had a confirmation number, got to the counter, everything was all set, and as they were about to hand me keys. told that there were no cars available. Now I am stranded with an early flight 90 miles away and no way to get there. The staff just said I was out of luck and there was nothing they could do. DO NOT BOOK THROUGH THEM!

D

We used this location in June upon arrival for our cruise and then afterwards as well. The service we received exceeded all expectations. It was both quick and courteous. All the agents were helpful and very pleasant to deal with.

Helder Toste

Fantastic service, quick, friendly staff. Without a doubt one of the best and most efficient car rental pick-up/ drop-off's I've ever had to do.

Sangram Manas

This was my 1st time and they provided a great service.

Peter Swanson

The previous vehicle that I rented was a Jeep. It was terrible on gas and I complained to Enterprise. I didn't want a truck type experience. In El Paso this time they wanted to give me a low end, poor mileage car and I told the young woman that it was time for me to try another company. She went over to Alamo and picked out a Nissan Maxima. Great car, great experience. Comfortable, 38 miles per gallon with mostly highway driving at 80 miles per hour. I think for most of us, good mileage is important. It is for me.

Joseph Donahue

Great experience with ENTERPRISE at NOLA airport on 7/5-6, 2019! Great VW car and wonderful employees.

GasterGamer

I scheduled the rental for 9 am on the 21st of June. The vehicle was not ready but only took about 10 to 15 minutes to clean. I hesitated to rent the vehicle here because of negative reviews. Although my experience was pleasant there seems to be a systemic problem here. I spoke with a customer as I left and they were very bitter. I have done business here and Dothan, Al. All in all I would rent here again as Dothan is not convenient considering the drive. Patience is still a virtue.

Jay B

The experience overall was fine. The car was nice, worked well. Was able to get email confirmations left and right before I flew to the city. But of course, the cost was an interesting ordeal. When I selected the car, the amount (before taxes) was $216. After taxes, fees, personal backseat juggler cost, tire durability by magnifying class cost, and Window Clarity insurance and all else that was added, the price jumped up too $314. Although I expect the cost jump from the advertised price, I called the location (Louis Armstrong Airport Enterprise) to confirm if there were any other costs whatsoever when I come to pick up my car. The representative asked if I had full coverage insurance that ensures rental cars. For if not, they have rental insurance packages I could add on. With me having full coverage through Geico, I did not need any. For that, the rep said "there are no other charges". I asked the rep in that case, out of confirmation, were there any other cost I would need to pay when I pick up the vehicle. And for the second time he stated "There are no other charges." When I arrived at the Enterprise however, they stated there was a mandatory 20% deposit that "I will get back upon the return of the car" with a new whooping total of $376. Over a 50% increase of what was advertised in the beginning. Luckily I had the money, but that should have been informed to me when I called much earlier. It does not matter if that's something "we will get back", it is still a cost I had to pay before I could pick up the car. In fact, that should be indicated in the long list of charges that is displayed when reserving the vehicle. Other than that, everything else was fine.

Chris Leger

Pickup and return fast and easy. Car was in good condition. Check for one-way rate specials.

Tracia Gee

My rating was based upon my return of the vehicle and the negligence of the female representative that was outside doing returns. The representative allowed a customer to reverse and with that poor decision I could have been seriously hurt or lost my life. Due to neither of them paying attention or even noticed that I was already behind the car crossing. The lack of concern for me almost being ran over was disgusting to say the least! The representative stated the lady wasn’t paying attention however neither was she. The customer service representative (Moses) that took care of me when arriving that evening was awesome. He explained and broke down all the insurance fees to me. Due to me feeling like I was being “robbed” by enterprise insurance. After all the insurance doubled the actual amount of the rental cost. I’ve been to the PHL airport location before and always received top notch service however this time I was very dissatisfied and disappointed. Some of the employees need to be retrained and know the definition of customer service. NO CUSTOMER SHOULD BE ALLOWED TO BACKUP WITHIN THE LOT FOR OTHERS SAFETY!

Cherie Wandling

K was absolutely great! I was a little frustrated at first when I arrived and the vehicle I requested was gone but K made it right and I left as a very happy first time customer! Very friendly and welcoming location! You have a fantastic manager at this location!!! Understands having happy customers is important.

Judy Olsen

This is the second time I have had the opportunity to use this location. The employees here are very friendly and professional. I preferred to use a debit card and there was no hassle at all compared to my local enterprise office which hassles me every time I want to use a debit card despite the fact that I am a pretty regular customer! There was also no waiting even though it is a busy airport location and shuttles were very clean and fast with friendly service. Check in and check out were a breeze. There was a gentlemen who did not have an international license and they were doing all they could to assist him, I am not sure of the outcome but they were being extremely patient and sincere in their efforts. Definitely would recommend this location and will use again when traveling to BDL.

Christophe PETIT

They were very nice but you have to pay ahead for deposit and it's given back as they say. Also not sure I think you have to go there but you might be able to have them come to you so if it's a yes then it's a 5/5. Very affordable yet you have to do the paperwork as in any other place

ruben perez

Kind of rude but ok. Car needs servicing. Message on my instrument panel. Teach them to smile a little. The young man who gave us the car in the parking lot was very nice and friendly.

Sagar Kapoor

The facility is convienietly located near the cruise terminal and provide back/forth shuttle. They don’t emerald aise but if you tell about your status to front desk they will honor it. I used them for one way rental for to/from MCO airport on my recent cruise.

C.A. H. Fanizius

Extremely quick check in and off to retrieve the rental car - a Hyundai CUV. Very fast and efficient. MUCH, much faster than Hertz, Avis and Dollar.

Naidalid Miller

Friendly and as busy as it was, they were super friendly and trying to get you in your car and on your way. I really appreciate all they did going and coming! Thank you Enterprise for a smooth transaction!

Don Besse

We have been long time customers of Enterprise. Our three month rental in HIlo was a fine experience. Chris and the other associates were prompt and efficient. The price was considerably less than the other agencies that we investigated. A friend that also was there for a month went to a different local cut-rate agency and was surprised when she found out she was paying more than we were for a less satisfactory car. We will be back in Hilo soon and will be back at Enterprise.

J Noble

Price for SUV rental was great but high fees for collision damage waiver. The SUV was clean but required a wheel alignment as it tended to veer towards to right. Otherwise service was fine and SUV was ready for pick-up.

T F

My experience could have been better. I had a reservation to pick up my rental at 7:30 am. Strike one -When I arrived around 7:45 ish my car was not there. It was in route back to the location from getting an oil change. I personally felt that should have already been done prior. Strike two-I was never informed that I could not leave my car there until I returned. Keep in mind I called several times prior for information on what I needed and if there was anything additional that I needed to know prior to me arriving. I've left my car there before in the past and it was never an issue so I don't know when all of this changed. Strike 3- The car I requested was an Altima or similar to that size. All they had was a Versa unless I upgraded. Ok cool no problem there HOWEVER I felt like the rate should have remained the same since it was no fault due to my own. Strike 4- The car was not cleaned good at all. The only reason I'm giving them 3 stars is because of their pleasantness and professionalism . They were all very nice and friendly and I really wanted to give them 5 stars because of that unfortunately the issues I encounter somewhat overshadowed that. My advice is to be more organized so that things like this can be prevented. I waited almost an hour for my rental to arrive which caused my trip to be delayed. Things like that should NEVER happen.

Bonnie Trimble-Cushman

Very friendly, fast and convenient

Matt Miecznikowski

Great experience with them at this location. They were very friendly and accommodating with my reservation. They had the car I needed on the first try and no drama.

Jeffrey Hall

The reasonbim giving 3 stars instead of 5 stars is my original rental was supposed to be through the laplace Louisiana store I had requested to be picked up and told them what time I got home from work on July 3. I started calling when I got home was on hold and the store closed before i was answered. I would like to give enterprise customer service a great rating for helping to solve the issue and would like to rate enterprise at the new Orleans airport high as they were very nice in handling my situation

Sharon Jackson

I am Very Happy with the service I received as well as the treatment from the gentlemen at the desk and who helped me decide to upgrade my vehicle. It was an experience that helped me decided to ONLY use Enterprise from now on.

Richard Swigeart

Dropped off my rental..checked me out fast..was very polite..

R R

Friendly agents, willing to go that extra miles for your questions, and riding experience

Farrokh Sharifi

Great car, perfect customer service!

Billie Sue Goheen

Polite and kind. Informative and attentive. Ty so much.

KWADWO ASANTE

Friendly staffs. Car is always available for customers

quintin sowell

Fast and easy check-in. The staff was friendly.

Michael Ezell

Quick service, no high pressure sales for extras. Had the car I reserved on the lot.

Diane Jolly

Very sweet and efficient young lady took care of us and she went out of her way to make sure things were good. The size car we had reserved wasn't ready, so she upgraded us to a large SUV. It was great! The same young lady checked us back in and was equally helpful then also! It was a very good experience.

Vicki Moore

Enterprise is the only rental car company I would ever use. They are always clean, most of the time you can get a upgrade, never any hidden charges, everything is up front. I've rented from other rental companies, and have always returned to Enterprise. Sometimes you think you're getting a better deal, I have always found that not to be true.

Abby Thomas

Still waiting to hear back from this location. From the time I rented the car until now it's been a hassle. First they send me an invoice with a $0.00 balance then I see a charge on my credit card. When I called about it they told me they aren't sure what happened. Instead of updating my credit card payment they just decided it would be best for them to update my invoice to the charge. UPDATE: After I was told to reach out to corporate, I have now followed up twice and no one has gotten back to me.

Renee LaBuda

Had to pick up car the day before New year's Eve and the place was VERY busy. Sarah seemed to be working alone even though she was not there alone. She was trying to handle several things at once to keep things moving. She was smiling the whole time and did a great job. I will use this location again!

La'Keshia Thompson

I love Enterprise Rent-A-Cars the staff there is so nice and friendly if anything ever goes wrong with my rental they always take care of me on my next rental. This is the only place I rent a car from... Enterprise on four-wheel-drive don't change anything keep doing the great job and awesome service:-)

June Volstad

Renting a car from Enterprise at the Philly airport was a breeze. I was given a choice of car and check in and check out were quick and easy. The shuttle was pretty quick too. Would definitely go through Enterprise again!

pillowtalk34 I

They gay

Gabriel Albert

They said that they would pick me up on Saturday but never showed, so I missed out on 12 hours of overtime at work. If they would have told me they couldn't pick me up at 9:30 am when I called I would have been able to get a ride. Monday morning I finally got picked up and that gentlemen was very nice, but when I got to enterprise I just stood there while they did the paper work. I never received an apology! I have worked in the costumer service industry for 16 years and this is not an acceptable practice. If something happens and you can't help a costumer you should call them and let them know what is going on. Instead I waited and and let everyone at work down. Unacceptable!

Amru Filfilan

So quick service without any annoying advertisements. I loved it!

Christian Rubenbauer

Always accommodating. No mileage charges ever.

Mohammad Anwar Manjanoor

Me and my friend rent a car lots of time. The costumer service representatives are really helpful, however, when I talk to Rita, she behaves so rude and mean which makes me sad how she can lower the reputation of the enterprise in Ames, Iowa. Especially, Rita was very rude to me last weekend when I wanted to rent a car.

Michael Easterling

My wife and I had just gotten off an 11 day Carnival Cruise in Orlando, April 17 , 2014.The ship was changing ports from New Orleans to Cape Canaveral. We had already made reservations with Avis before leaving the week before to rent a car. Once we arrived at Avis by shuttle , the guy told me no way was he going to take a debit card. I do not do debit cards he said. He was the one that had made the reservation to begin with. he basically told us that we were screwed and no one would rent us a car. I had remembered that my friend had told me about Enterprise and how good they were. I gave them a call and told my story and situation to a nice young lady named Karrie Hilts, who said no problem. She sent a driver in a New 2014 Soul Kia to pick us up in 5 minutes. We drove back to the Enterprise office , they took my debit card and wished us nice trip back to Mississippi. Thank you Karrie Hilts and the team at Cape Canaveral for rescuing us from a nightmare. Super Customer Service above and Beyond the call of Duty! 5 Stars! Hit The Road Avis and don't come back no more,no more, no more...

Anita Hayslip

Great place. Will use them this year too.

Noelle Fell

I love how the staff at every location I've ever been to is always so friendly and helpful. Always.

Roxanne Guadian

Awesome

David Hirschel

In our many years of renting with Enterprise Matt was by far the best service advisor we have ever had, explaining aspects of the service agreement that no one had ever mentioned before. A courteous highly pleasant employee he was highly attentive to our needs. An exemplary employee of enterprise.

richard crosby

Rented vehicle and everything was going good until the next day when we went and got in vehicle and noticed small red ants all over our seats and console, jumped out and tried to brush out as many as we good, my wife didn’t want to get back in vehicle but I had to drive 30 minutes to next Alamo to switch and get a different vehicle and then another 30 minutes back, then of course all day we felt like things were crawling all over us, other than that, it was ok

Carla Sein Helguero

Not easy to find the place. After 7 you have to go to the garage to find their stand. The service is horrible and the car they gave me was all messed up.

Jimmy Simmermon III

Rented a car over 3 months ago before I planned on picking it up .. went to go pick up the car and they gave me such a difficult time and turn me down for a rental car because I had a debit card .. got stranded in the airport .. and had to purchase a plane ticket costing me 80$ that I wasn’t going to take just to use my debit card to get a rental car from them .. unbelievable

Scott Strong

Attentive staff. Just a quick run in to add a driver to the rental. Completed quickly without a ton of questions or paperwork.

Jared Silvey

Unbelievable great service. Everyone there was enjoyable to do business with.

Lu Yin

I was trying to rent a car for only one day, but their policy made me rent two days. I think the rental time isn't flexible, and they charge extra money for insurance package. The price on Expedia is not the same as the Enterprise, check it before you pay. Otherwise, it is good, the agent is professional.

Zach Van Cleave

Great customer service and reliability. This location has been a lifesaver!

Brandon Goble

Worst rental company in America. What rental company won't do a same day rental when your car breaks down. Worst business ever.

Steve McFarland

Easy pickup and return and a nice car. Just like it should be.

tin smith

Cost more the hidden toll fees for 4 days than it did to rent the vehicle.... Renter beware

Kelly Robinson

The rental process with Enterprise was fabulous. I easily picked the car up from the airport. The process was very quick. I was able to return it to a different office, near the port of New Orleans. Included in my rental was a ride to where I needed to go after I dropped off the car.

Micah Taintor

Wow. The service at this car rental office is one of the best I've experienced across the country. New management seems to have made the difference. They make you feel like a valued customer. Renting a clean and snazzy car was easy!

Susan Baker

The Madison location was great to work with during the snow storm last week. I was able to go there on Sunday and get on the road. Thankful they are open on Sunday.

DeAndria McReynolds

The shuttle to and from the airport was timely. The driver was courteous. The lady that checked me in was very efficient and the process was seamless. I was also happy with the vehicle.

seeking Knowledge

I thunk the enterprises in Jacksonville fl are amazing!!! I do alot of traveling for work so I have experienced a few different enterprises. Memphis airport is also a very professionally ran enterprise with, great service. The enterprise rental cars in smaller towns seem to have very ran down cars that are not reliable on the road.

Nicole Anne Tuoc

Raphael & his staff are amazing! This Enterprise location is super dependable & friendly. They may have there moments where they are swamped but they are also courteous about informing there customers of what the hold up is.

Tom Carey

I was very well pleased with the vehicle Enterprise provided us for our trip. The car was comfortable, easy on gas and looked good. Enterprise always exceeds my expectations when renting a car from them!

Lupe Lechuga

The people at Enterprise were extremely polite and courteous. The auto was fine. HOWEVER, somewhere during the rental process, I misplaced my coat. When I returned the car, I asked for assistance to look in Enterprise's "lost and found" area, and I got the "we don't have anyone to go look in lost and found" response. Since there was still almost two hours before my plane left, I was assured that I would receive a call or a text message from Enterprise. NO SUCH text or message ever arrived. Had no idea that looking in the "lost and found" department was such a major inconvenience to Enterprise at the El Paso Airport. I also found I left my glasses in the car when I returned it. I've given up on finding those, as well. I will keep that lack of basic response in mind next time I rent a car.

Eric Weisenhorn

Great experience, as far as car rentals go. Staff was friendly, efficient and had me on my way quickly in a comfortable vehicle. Return was just as easy. Will rent from again.

Larry Boyd

Patrick and the crew at Enterprise Rent-A-Car in Marianna look forward to serving the residents of Jackson and the surrounding counties that make use of their services! The rates are very competitive with other car rental businesses and, why drive to Panama City or Dothan when Patrick and his people will come pick you up? That's a win-win for everyone and as far as I can tell, whenever I look online for a good rental car deal it always makes sense to stay right here in Marianna! 5-Star establishment and treatment all the way!!!!!

Mike Sloan

Another great experience with Enterprise!! Having rented two vans for 11 family members it went extremely well and you staff at the Philly Airport were most gracious. Your training shows you care about taking care of the customer and making sure they return again and again. Keep up the great job!! Mike Sloan

Sheila McCormack

Unbelievable! Sarah, the counter agent, went out of her way to acquire the minivan I needed to drive across country. Due to the double hurricane devastation in the US, I was going to have to drive 2 hours to Duluth, Mn, to get the minivan. As I was leaving the office, a minivan drove up and pulled into the first parking space. Sarah exclaimed, "It's yours!" Beth, the manager, was thrilled as well. The story continues... the previous renter left his wallet in an obscure place under one of the seats. Luckily, I had not left Minnesota, and I was able to deliver the wallet to the previous renter. Trust is everything- Goodness is everything. I even received a ride home after I dropped the car in Boston. I am an Enterprise believer! Many, many thanks. SGM

Paul Lam

The place seems like a make-shift office in a parking garage. The person who helped me did not know if the car supported Android Auto or Apple Carplay. He also didn't see to care that I found out that the car did. The office is fine, cars are ok, I give this place a meh

Melodye Campbell

Enterprise has totally streamlined the rental experience. I really appreciate the speediness of the process. Easy in, easy out! Thank you, Enterprise.

Latonja Whitaker

I traveled to new jersey with people. We separated. And im ready to go home and need a car. And went threw 7 different. Reps on the phone. And still. No car.

chris overton

Not very friendly or helpful staff! Counter guy was pretty much a jerk. Went to the line to leave and after about 15 mins one of the girls came out the booth with another girl to run the other lane. Meanwhile we sat there and waited. No sorry sir or nothing. Customer service skills were not good.

Pramod Gupta

The lady at the rental counter was pleasant. She upgraded the car without us asking for. She may have done it for availability reason or because she saw the luggage we had, we would never know. We definitely appreciated it while driving through the Florida Keys, Everglades and Maimi. Drop off at the Fort Lauderdale airport was sort easy and location is quite convenient.

Cory Hagen

Amazing services and very great selections of vehicles! I will definitely use them again

James Douglass

Very friendly and fast. No hassel. The staff was outstanding.

Jonathan Scott

The service was quick and efficient from dropping off my rental vehicle to picking up my rental vehicle. There is a shuttle to take you to and from the cruise port. I carried my luggage of the cruise ship. Therefore, I was able to debark early and there was no line to pick up my rental vehicle. The vehicle I rented was very clean.