We have the reviews of real people who purchased the products and services of Rent-A-Wreck (Rent Cars) in the area close to Connecticut.
Currently the business gets a score of 2.0 over 5 and this rating was based on 4 reviews.
You must have seen that it has an average rating is insufficient, but it is only founded on very few opinions, so the rating isn't too credible.
You know that we do not usually bother to put evaluations when they are correct and we usually do it only if we have had a problem or incidence...
This Rent Cars is included in the category of Car rental agency.
Shady characters...perv owner...
The services was wonderful. Very quick in and out no lines. I would go back again
This rental place was very affordable, and the service was great.
The only place that I could get a rental with a debt card being underaged. Great customer service , quick process and I will be coming back
Terrible. The place is way off site from the airport. Their shuttle to 30 mins to come pick us up, then another 20 mins to their facility. Staff was very slow to get us checked out. Upon return we almost missed our flight because they are so far from the airport.
Costumer service vary good. Car was nice I had a good time.
Thank- you very much for being so accommodating!! MUCH appreciated!
A reasonably priced neighborhood car rental location, friendly and decent vehicles.
On August the 28th I returned my vehicle I had for 48 hours because I was ripped off and I was disrespected for questioning that. I would not recommend this place to my worst enemy. They have horrible customer service an horrible at solving any issues having to do with there car or contracts. I thought by going over the employees heads an speaking with a manager maybe I could get my issue solved and with less confrontation. It was just the opposite Manager Penny was very nasty and disrespectful. She did not care what my issue was. All she did was yell tried to fast talk me so I would not get a word in. An then when i kindly explain to her that she was talking to fast and tripping over her words and I couldn't understand her an I needed to her to repeat what she said I then was threatened by her. She also told me she doesn't even have the time to deal with my issue because she's on her way to a wedding. Which my reply was, I don't need to know what's going on in your personal life. Right then an there I understood why her employees thought that this is the way they do business. This is the right way to treat a costumer. She sets the tone. Not to mention when I dropped off the car the car the Male employee Daniel tried to RIP my child carseat out the the car while I was in motion to un hook all the straps that were connected the correct way. He stated I was taking too long he trying to leave work which was 1 1/2 before closing time ...If u need a rental try ENTERPRISE, they always have great customer service an very pleasant and wonderful at solving issues. Please don't waste your money your time here you will regret it.
Rhonda treated us like family right from the start. The pickup from the airport and drop off was quick and easy. The car we rented, I'll just say this, I need to buy me a hyundai elantra!! Here's the 5 star earner right here, I left my oakly sunglasses in the car by accident, called them up and amazingly they were returned to the the lost and found and arrangements were easily made for their prompt return back to me! When I come back to philly next year I know where to rent a car again!
At the last minute had to get a rental 1st time renting from Rent-A-Wreck work out just great for the week until I #lost my license smh but a new one in mail as I'm posting.
They don't give you a hard time about renting a car and the cars are very nice there staff is very professional and nice. This is the only place I like renting from.
Very bad customer service... I do not recommend renting a vehicle from here. Had the nerve to give me a vehicle that wasn't even cleaned after last rent.
This location is AMAZING!!!! I have nothing but positive things to say and this location and the staff.... The are very friendly, helpful and professional. I have rented from them several times and they always treat me like it's my first, I will definitely be returning and I suggest this place to everyone.
I rented a car from them for a month and a half. They were awesome! Car ran great, service was excellent, and the rental price was fair. I will definitely rent from them again!
Good cars good prices good people. Lois was amazing help us out with no hesitation
Very helpful .good service.just need to trust reliable loyal customers
Very nice people
Had complained about how my license was cut and stipulated it was a fake license and that they couldn't rent me car because of the doubt they had. My license is genuine and has been issued like that. There should be a way to verify license besides tilting them towards a light.
Pat and crew are awesome to deal with. Always seem to remember us even if it has been a year or two, BUT didn't appreciate the dirty fabric on the seats front and back in the black Impala . Seems like a little shampooing would have been good. Did like airport pickup and delivery.
I heard about this place from my coworkers in the beginning I was very very worried about renting from this company because of the name it self. However I went to this particular location a very pleasant persons stood out to me when I walked threw their door I was extremely welcome, I felt very comfortable and the customer service that this young lady provided to me was phenomenal. She told me that her name is La Faye, and she rented me a vehicle that was very clean and nice. I was very impressed I will tell all of my friends all about my amazing experience and I will definitely rent from this business again! Thank you!!!!! La Faye
Be very, very careful about what you order as a vehicle through here. Apparently their prices do not match online versus in person. Got a compact (which we ordered a Medium-sized sedan), and they tried charging us way more than what we ordered through their site.
Slime ball service - had a reservation for a church and had it re-confirmed over the phone before the pick up date. They gave the van to someone else and were condescending about it when confronted. Fortunately there are a ton of rental places in the area, all customers should steer clear of this place and use one of the reputable rental places.
Excellent service quick didn't make me feel like a 2nd rate citizen like other major companies extended me easy no hassle. Loved them and am going again
Great car and service
Great Staff, went the extra mile to get me in a car for the weekend. Was hesitant at first after reading some of the reviews but after having first hand experience would definitely recommend them and will definitely be using them again for all my rental needs.
I love love love the staff at Rent A Wreck! Best customer service ever. They get you in and out with no rush on trying to get you out. The prices and the manager are so reasonable. Defiantly recommending all my family and friends and everyone reading this review to not think twice and rent from them. Best rental company ever!
The most ridiculous place I have ever seen, reserved a car online, when I came to pick up the car I have been told they don't have the car I reserved so "they are sorry" and tried to upsell me a X2 price car. Two slow, lazy and unrespectful desk representative that have no idea how to use a computer, this place is a joke. I drove 30 minutes in a taxi to find out I don't have car. -Sent a complain to Expedia
Ok.. Not Alot of car choices... Girls there are nice.
Great customer service
Great service! Pick up and drop off at our hotel and airport! See you guys next year!
Always great service,great people! I will always use them.I will always recommend them as well.Keep up the great work! Very satisfied customer.
Not located at the airport. Poor up keep on vehicles.
Place is awesome and owner really is nice, he works with you and not against you, would def recommend everyone to go there!!!
I love this place. The young lady that assisted me was phenomenal
I've rented cars from here a couple of times. The service is great, & always reliable. Louie took exceptionally good care of me, when no other rental company had vehicles available. For that reason, I highly recommend Rent-A-Wreck.
Interesting bunch of people they have working in there. Keep on the good service
I love the interaction I had with the front desk receptionist. I was welcomed with a friendly hello and in a warming smile. The prices were reasonable for renting my vehicle. If you need a reliable vehicle for I would check this place out.
I learned about Rent-A-Wreck because all the major car rental companies were completely booked. Derrick picked me up from Midway airport and was extremely professional. He is a great representative for the company!
My second month
When I initially saw this place, I thought who would rent a car from some place with a name like that??? Unfortunately we had car issues and none of the big rental places had a car. We called Rent-a-Wreck and they had plenty cars. I thought because it was a small business that there would be a lot of paperwork but it was a few signatures a inspection of the car and we were done. The rate was ok. They sell cars too, thought that was a plus. The guys there were really nice. We even rented for another day. Since we were looking for cars the CSR informed us that the car we rented was for sale so we actually got to test drive for a couple of days and consider a sale. I really liked them, we will definitely rent from them again.
I rent a car from them for like 10 mins an they charge me for a whole day because I told them that it was leaking oil making noise when I made right turns Now I understand it a wreck car but I was think like cosmetic Damage not driving issues that would put me an my family at risk for not being safe to drive That is horrible service in my opinion
Best rental car agency I have used to date, quick service, great personnel, huge selection of vehicles to choose from, and above all rates are not expensive, and extending rental time is as easy as a call and requesting add on days.
Best place that I have ever been! They were so nice and helped me so much. There car had no problems and I even bought one from them!
do not waste your time on this place
I would highly recommend the Chicago midway rentawreck! The service was smoothe from beginning to end and the staff was very friendly. We saved a lot of money and didn't sacrifice anything in service or quality of car. It is also family owned which I support. Great experience!
Very pleased with the customer service!! Great prices as well!
I called this place on Friday the young lady on the phone was extremely helpful her customer service over the phone was outstanding and very helpful too. However I was not able to rent a car yet a just wanted to get some information but off of her excellent customer service over the phone alone I would definitely recommend this place to anyone
To be honest I'll never rent here again. No one informed me about the $156 deposit. I was charged some other fees as well once I returned the vehicle. But you live and you learn right? Smh. The only positive thing i have to say about this place is Ms. Penny. She was nice even when both me and my husband yelled and complained about the extra money.
The staff was okay, but could be more... engaging? Pricing wasn't that attractive, tbh...
They gave me a different rate every time I called and you don't get to choose your own car let's not forget they're expensive for crappy cars! Enterprise have updated SAFER cars and much cheaper. Don't rent from this crappy place.
Fantastic place, have rented from them 4 times and every different car has worked fantastic traveling long distance. Kept me moving through a 550 mile drive last night.
Very great service ! Pricing is great!
It was horrible... I got the car without a full tank and was charged for not filling the tank back up... They offered me to go to the gas station and fill it up so I did, when I can back they said my tank still wasn't filled (the tank was literally filled at the top line) then charged me anyway! Not only did I fill the tank they still charged me the fee for not filling it. Then kept an extra $35 and couldn't give me a reason why!
Always good service
My initial experience with Rent- A -Wreck was great. Derrick is very pleasant curteous AND professional. The Service was fast also. I used the Service a second time and again the Service was great... Muhammed toó was pleasant professional and curteous... DOWN TO EARTH PEOPLE... I will continúe to patronize them each and every time I need a rental.
Excellent location and awesome staff. Rented from them numerous times and had a great experience each time. Prices are outstanding and cars are top notch. My husband and I also are currently buying vehicles from this location. I feel your in need of a vehicle defiently stop by and see Mohamed. He will work with you and get you on the road in no time. The vehicle run smoothly and give us no troubles just routine matinence (oil change) is all.
The people here were nice. The car was clean and in good condition, NOT A WRECK. But 2-stars only as it was not a truly less expensive option. Upon returning the car, there was no shuttle to the Midway airport. We had to pay $15 for a Lyft. The rental also had only 75 miles free.
Wouldn't suggest this place to anyone!! Service was awful, you're told one thing over the phone and told something else once you get there!! Acted like they didn't want the business from us! NEVER EVER USE THEM!!!!
"GREAT VECHILES!! AWESOME CUSTOMER SERVICE & FRIENDLY SERVICE"
I've rented cars here for all my family vacations on the road!!!!! Very friendly staff!!!! Excellent customer service!!!! Reliable cars and reasonable prices!!!!!!!!
Out of business, joke, non existent, customer service can't help you...
Great service, great car no scamming you for every penny. Easy in and out!
On Friday 09/01/2017 we rented from here to go to South Carolina to visit (2) two elderly very sick relatives as I was traveling Highway 77 South I had a very bad blowout that could have ended my live due to a faulty bad tire (right front passenger) North Carolina's Police and Rent-A-Wreck third-party roadside assistance came and looked at the tire, they both agreed it was a faulty tire. Also when trying to place the donut spare on the vehicle it was seized on to the axle so they had to beat it off with a sledgehammer. I highly recommend that no one rents from this establishment.
I totally recommend this car rental company. It’s reasonable if you just need a car for the weekend and stay local in Chicago. The staff at this location are friendly and extremely helpful. They treat their customers like their family. What you see is what you get. There’s no hidden fees or questionable charges. I’m happy with the car and the service we received.
Rented a decent car with no issues
The car was ok except the tire sensor was broken and I had to inquire about it (they knew and didn’t bother to tell me). The windshield wipers were bad and that wasn’t great in snow but the worst part of my experience is that there are toll roads in Chicago (first time there and had no clue). I ended up missing a couple of them and when I told the guy in the front office he said oh, you can pay the 8.95 a day and it will cover it. Well that’s all great except I paid almost every toll and had I known that I could purchase the 8.95/day pass I wouldn’t have paid at all and would’ve just purchased the pass. When I asked him why he didn’t tell me about the pass he said “we don’t know where you’re going”. Lame! There was a small sign posted in the lobby on the side of the wall so my bad for not seeing it. I will not use this company again and will stick with more reputable companies in the future. Lesson learned. I ended up paying an extra $44.95 plus probably another $10.00 in tolls that I paid.
Personally I’d have to give Rent-A-Wreck 5 big stars, the staff there are very professional, friendly and understanding I felt right at home and honestly as long as I have been renting vehicles from them I have never had any issues. I was always well taken care of and the vehicles I rented were very nice, clean and affordable, new and drove great from my experience. The employees, Mrs. Penny, Krista, Val, Tinisha, Daniel, Tim and Sarah you guys are awesome thank you and I look forward to renting again in the future if need be!
Awesome place love the customer service from the workers and the owner is very nice he work with you ...Good place to Rent Car from....
Friendly quick affordable. Nice car. Good choice.
Looking for a rental this is the place. Had a great experience LaFey gave great customer service, was very knowledge and answered all my questions.
Thank you gentlemen for great service I give you a full star because of the one person that does not provide me what I really need it for travel but the men did an excellent job thank you I will let everyone know whoever travels to Gary Indiana and needs to rent a vehicle I will recommend using Rent-A-Wreck cars was clean and they responded to my every need so thank you gentlemen for everything God bless
I Tell You Rent A Wreck is great! I have used them for many years! Great Staff and very Accommodating! If A ride home is needed after dropping vehicle off,They are There! I Highly recommend this place.Nice Cars and Great prices! Thanks for being there for Me! Mohammad Is Terrific!!
Easy rental experience, and good value compared to bigger rental companies,
Staff completely satisfy u with options to dit your needs. Great prices in rentals
Louie was the csr who helped us..could not have been more cordial yet professional. He made a terrible day we were having 200% more pleasurable by talking with us and making the car rental experience easy and direct. GREAT GUY TO HAVE ON YOUR STAFF....thank you
Cars are junk over priced, and always a hassle. Been there twice there will not be a third
Selection of vehicles were great. Folks was extremely courteous and friendly. Time In and out was extremely fast. Would definitely recommend this place.
Great staff and great cars
I came to rent a wreak because I had a out of state license. No other rental place would rent to me but this place welcomed me with open arms. I was able to rent a vehicle with no hesitation. The guy at the desk was super friendly and helpful. He explained all the accommodations, pricing and details. Fast and friendly service with nice vehicles. I highly recommend this place. Thank you for a wonderful experience.
Rented a car for the holiday weekend and it was a very pleasant experience! Excellent service! Fast and easy pick up. The car was clean and odorless. Overall good experience and definitely will rent again from here next time I need a car.
Professional funny guy. Great customer service, reasonable rates, and good cars. Will most definitely use service again.
Rent a wreck was very convient. Customer service was great expaining rental information and charges. I have rented more than once and every time im satisfied.
No credit card, no car. Debit card, be careful for returned deposits.
The insurance they offer I wanted when you go to pick up the car they offer you something totally different that's more expensive we have to go on the website and cancel it and it's hard to do
Staff here was very friendly and helpful!! In & out in less than 30min!!! Thank you very much!!!
Service was great Always a great experience.
Never renting from this place again nobody inform me bout not putting incent in the car and going charge me $150 to get the smell out I told the lady all u have to do is take the incent out the smell will go away i work hard for my money and for y’all to take it cause y’all car smell like boil hotdog water this is ridiculous and I hope y’all reading this cause I’m bout to call ask bout my deposit
Excellent service and very affordable. I will use them again
Had a great time hanging out with Muhammad my friend!!!
Perfect location from midway
Great service and great people. Prices are very affordable and cars are really.
Overall pretty good. Nice employees. No issues. I plan to use them again...
Very friendly. Great service
I just recently rented a car from rent a wreck....they are awesome. I needed a car last minute because i was denied at budget and was due to leave that day for my son's graduation in Alabama. Mohamed was awesome!!! I got my car and was in and out in about 20 mins. I will definitely rent from them again.
It was a pleasure doing business with them..
In and out.. Insurance is high.. Rental rate is responsible
The shuttle to the airport was quick. The suv drove great .Customer service love it!!!! Thank you .
On time. Friendly. Clean. Affordable. Gas tank should be at least half full, however. Inform customers about location of button to open gas cap, etc. I would use this agency again.
It's the worst place 2 do a rental
Always a great experience here
Service was fast , easy and excellent. Louie and Muhammad were great with assisting me! They also work with you so you won’t be stuck without a car ! I very much appreciate you guys!!
Best rental place for real people. Pat your the best.
Had a great experience renting from Rent-A-Wreck. The owner was helpful accomadating all my needs with my schedule. Will definitely recommend and rent again if needed.
Walked in last minute needed a car. I was helped immediately and in a car. Thank you I'll rent here again.
This was my first time using this company. The customer service was exceptional. The gentlemen I worked with were both very information, helpful, personable, and kind. I appreciated the fact they called me prior to my flight to confirm details, as well as picked me (and my heavy luggage - of which they assisted with loading into the van) up and personally drove me to their location and back to the airport when returning. The car itself was is decent shape to what I could see. I would use this company again.
They are fast and friendly and have nice cars...I will definitely go back again!!
Great staff will come again and recommend to my family and friends
I had rented a car from them and the tire light was on the first day that I got it and when I made them aware of what was going on with the car they charged me the tire and and another car rental after they sent me to their Body shop and said that I went pass my grace period all because I was waiting on the car to get looked at ........and in pass rental they tried to charge ppl for smoke being in the cars when they should have check the car first.....by far the worst experience EVER .....won't be going there anymore
This Rent-A-Wreck location offers great customer service, good cars, and a pleasant, really helpful/attentive staff. With the price and service, I won't hesitate to rent a car through them again.
It's the worst!!!! Seemed nice at first, too many fees and rip offs and the customer service was horribke and the lady was disrespectful. WILL NEVER GO BERE AGAIN. I WOULD GIVE THIS PLACE 0 STARS IF THERE WAS AN OPTION
I rented a car from them for 1 day before I took the car back I got it cleaned just trying to be nice and thoughtful because I had a bunch of kids in the car for Halloween night so when I took the car back they told me they have to charge me for a smoking fee because the car smelled like grapes.not smoke but grapes so then the store manager miss penny tell me to give it 24hours to see if a smoke smell pop up through the grape smell.so I went back 24 hours later and I was informed to not clean or spray the car again before I brought it back and that I wasent being charged 150 for the grape Smell cause 24hours later there was still no smoke smell in the car.so 2days later they charge my bank card for the 150 anyway and then tell me the manager is on a business trip that I won't be getting no money back no matter what I say or do the assistant manager was so rude and disrespectful I don't recommended this location to anyone
I love that they provide shuttle service to and from Midway Airport. The desk staff is extremely nice and personable. The locks on the vehicle we rented would randomly lock and would not let the passengers out until I pressed the unlock button three to four times. The car was fairly clean except for the glass in the trunk. Despite the hiccups with the car, we will probably rent from them again on our next trip to Chicago.
If you have any issues with this company immediately report them to the better buisness bureau. You can file the report right online from your phone!
This is my new go to for airport rentals! A shuttle picked me up at Midway, brought me to car lot (maybe 10 minutes), got my rental (nice clean little car), and was on my way in no time. The guys at the shop were friendly and got me in and out quick. The prices were the best I could find as well.
Hands down excellent location, excellent staff and excellent customer service!
Fast and friendly service. Ther staff was very professional. I would rent from them again.
Great car great prices can’t beat it!
Best service in Baltimore
After standing in the rain for several hours flying in from Phoenix due to EVERY car rental company not having 1 car or closed at 12pm, I found Rent a Wreck!!!!! Even though I had to wait an hour, due to waiting for a return. I received a call saying we just got a car and you were the first person we had to call!!! I was appreciative. The amount of professionalism I received was hands down the best decision I’ve made. I would recommend Rent A Wreck to all my friends and family. The fleet selection was a perfect fit. Muhammed (owner) was so pleasant and kind. I will continue to do business with Rent A Wreck anytime I’m in the Indiana/Illinois area. I did not feel like a customer. I felt like family. Thanks again Rent A Wreck!!! You made my trip worthwhile!! Your Phoenix,AZ friend
Exceptional customer service.
I love renting from this location Valerie,Krista,Datina,Tinashar have made my renting experience unforgettable thanks guys keep up the good work
Grumpy and rude man at the desk. Prices for used and beat up rentals is almost the same as a new car down the road at enterprise. Not worth it.
Loved the car. Thanks for your service.
Computer down 4 times took over a hour to get a car .they car they gave us the brakes grind was told not to worry about it .don't think we.wilk be come back here to much drama
Great experience......the woman at the desk was very pleasant. I've rented and bought two cars from there. The owners really looked out for me. Love them .
** Awsome Experience ** The service was fast easy and quick. I didn't run into any problems while renting. I've rented from almost every car rental service and by far this has been the best experience. The car was clean and already gassed up and waiting for me when I arrived. I will most def rent from them again and refer people there.
Need to get ahold of owner ASAP. Can owner Patrick or Dave contact us Now thank u
I love Muhammad. He has no lemon's. He sales nothing but excellent cars. He, will treat you good as long as your honest and make your payments on time. He a very straight up and honest guy
Satisfied customer..The staff was very nice Mohammad help me tremendously..He worked with me and he made it happen for me to get a car and I really appreciate him for helping me..I recommended someone to him..great customer service..Thank you Thank you Thank you..SATISFIED CUSTOMER
With the name like Rent-A-Wreck! I was very impressed with the selections of rental vehicles. I've been a customer for over 3yrs. My agent (Lafaye) was outstanding. Great personality, friendly, and very patient with her customers. The office was nice and clean. Mr. Mohamad was very pleasant as well. I highly recommend Rent-A-Wreck. The hell with enterprise, Rent-A-Wreck for life baby.
Really Good customer service helped us out the most respect Al is really a great guy. Definitely coming back here to rent and just the family friendly environment is awesome really helping out the customer.
Great Customer Service
Wonderful experience! Very easy. No hold ups at any part of this process despite paying with a debit card and seeing that there may be a long process upon arrival before getting our rental car. Really great service and again very speedy.
Get better cars not beaten ups
Don’t take the rental car shuttle, it’s off site. Make sure to call for pickup when you arrive. Had a great experience! The staff is so friendly! Great value, saved us hundreds and even recommended an amazing restaurant to eat at! Will be renting from them again!
Hands Down the best location Jessica is a amazing rep very friendly takes her time but quick getting you in and out. Goes threw paper work with you checks all cars before giving anyone anything. Burbank location staff is rude they repossess your car for no reason to take your deposit and charge you extra fees. They don’t answer the phone the guy on the evening shift is rude he talks to customers disrespectfully and doesn’t care to resolve anything unless the police is called. He holds your belongings and threatens to not return them until you pay them what he feels you owe, NEVER go to that location HE NEEDS TO BE FIRED ASAP.
Needed a car to complete a vacation and got it here with no issues.
Just need all you papers lined up an in order
Waste of money
Great custom service, great quality cars for a nice price. Highly recommended. Thanks again for you service.
Definitely a place to avoid, even with the cheaper prices. I made a rental reservation with them during Christmas because it was by far the cheapest option. They are not in the airport directly and I knew that going in, and the site is not far from the airport at all. When we arrived and I called to tell them I needed a shuttle, I was told that they do not have any cars. "...But I made a reservation." " Yea, sorry we don't have any cars." I hung up and dialed the corporate line and was told by the corporate rep that he would call, but since they are independent franchises, there wasn't much he could do at corporate. A few minutes later, they call and tell me they found a car for me and sent a shuttle. When we got there, I was filling out the necessary paperwork with one of the reps and the owner is nearby tell us how "lucky we were that someone returned a car." Anyway, car ran fine, no problems with billing or anything like that. But we found out that they do not have a 24 hour shuttle service, only during their business hours. So if you have a flight before they are open, you are on your own. They also, do not have a drop box. So since we had a 6am flight, we had to drop off the car during business hours the day before and get a ride to the airport that morning. Overall, the only way I can recommend using this service is if you are flying in and flying out during business hours and you can get some sort of written guarantee there will be a car available when you make the reservation.
Best experience ever ! Price was amazing and the people are honest and easy to work with ! Thank you
Excellent, friendly, family owned atmosphere. Great selection of vehicles. Definitely recommend this business any time you might have need for a rental car!
Rent a wreck is awesome!!!! The staff are friendly and the owner is impeccably patient and understanding I have used rent wreck for about 5 years now and overtime I come I have no issues and if I do they are resolved right away. I frequent chicago often and they are my GO TO company for renting a car with ease and excellent service. I know the name may scare u a little but if u try it I am SURE u wouldn't want to go elsewhere
Very helpful very understanding literally bent over backwards to make sure that I was safe and no worries when I was off to go to a funeral in need of a car desperately they did an awesome job I definitely recommend them
A great place to go if you value the ultimate in friendly service. Many thanks to Lafaye and Louie for making the rental process as easy as it gets.
I had a family emergency out of town and rent a wreck was able to help me out in many ways I am ever so thankful for them I am always renting from them and recommending them to everyone I know
Good value. Expect car to be a little rough around the edges. Great customer service!
Jessica was awesome she is so helpful i will rent from them again if i ever need to rent a car
You get what you pay for
Customer service is excellent. The vehicle that I rented was clean and in good shape. highly recommend. No hassle. Easy to rent and go. ...sherylin
Trouble free and great staff, rented two w weeks in 2014
Excellent service and great rates!
This place is under new management and new owner! I read the reviews and didn't want to rent from them but no one else would rent me so I decided to go with them, I gotta admit the service was great, car was in good, and reps are friendly, totally impressed!
Great company, great staff, helped us out a whole lot. Gave us great advice on our rental. The rental that was provided was great on gas no issues whatsoever.
Very slow and bad customer service. Charged in the end way more than calculated - had full tank and no scratches or any other bad issues when brought back.
I really like place. Most of all because The agent LaFaye is very professional, pleasant, honest and seeing her there makes me come back every time. She is a wonderful person. And have the best consumer service that I have seen in years. She explains whatever I don’t understand she is very informative. All the cars that I chose from are in great condition. I’m surprised it’s called rent a wreck. Make sure everyone read about the deposit that way u won’t be surprised coming in when they let you know. This place is really affordable once you know all you need to know . And LaFaye will take great care of you.
Took way too long to pick up and return the car
If I can choose “no star” for a review I will definitely choose “no star”. This place doesn’t deserve any star at all. They are so rude and without any rules. I made a reservation on line with an offered price, but when I went there they asked so many extra money. And the car condition is not good at all! The Most Important: they change their rules so easily, just to cheat you! Very very very bad customer service, their staffs made my 8-year daughter cried so badly, they looks like fighting with their customers and just easily change the charges. Cheating and Rude! Thank my daughter, I didn’t rent the car finally, such a good decision!
Love their business.They always take care of me.Im very please. Everyone must try them.
Put in a reservation and picked up the car 30 minutes later. Louis provided quick and friendly service. He even helped me disassemble my bicycle to fit it in another car. Would come back again. Price was decent.
I've had family who recommend the rental spot to me. Very friendly and fast service. Will rent again from this company .
The service was great! I came in on a holiday weekend needing a car at the last minute. Al was so helpful. He made sure I understood the process and how the deposit works. He also went above and beyond to help verify my insurance. The deposit was returned in a reasonable amount of time. I would rent again and recommend them to others.
Great service, kind staff. I will deffinately use them in the future!
1 star is way over rated I don't see how this place is still in business and the people that rated more than 1 star have to be from the staff I delt with the owner who was extremely rude somewhat of a bully even yelled at me and threatened me for questioning all the extra charges on my rental car this place is a rip off they charge whatever they want on ur card and get mad when u question it I ended up cancelling my reservation and using uber all weekend and they still charged my card $43 for wasting his time as he said this was a horrible experience I was upset in tears before my vacation could even start I would recommend riding the bus before renting from these rude disrespectful jokers the way they do business I don't see how they sleep at night
This place is great! Louis and LaFay were absolutely amazing and so accommodating and I highly recommend going here! The process was easy and they were so nice!
The fastest & friendliest i've ever experienced renting cars. Thanx guys!
This is the worst place to rent a vehicle from. They over charge for rental and make you pay for there collison coverage, while having insurance. Muhammad is a con artist thief, who still hasnt given me any of my deposit back. DO NOT RENT HERE.
I rented a cargo van in the spring to move my daughter from college. The staff was friendly and professional. I had the van for three days. The van was relatively new, and I had a trouble free trip to my destination and back. Some of the negative reviews are nasty and irrational; others are cause for concern. No vehicle should leave the establishment with a tire defect (Holly Cotter) and the excessive cleaning fee (Chris Montcalmo) should be merited. My rating, however, is based solely on my experience which has been positive and productive.
Thank you for stress free experience with the rent a wreck car rental. I had. Muhammad and his staff were very accommodating with any issues I had and I will rent from them again.
Wack it is what it says
absolutely horrible location! do not rent from them! the staff are extremely unprofessional and they do not even try to resolve problems that they created. Overcharged my card almost 800.00 and attempted to deny the charges even when presented with a picture from my account showing the charges they posted to my account. I have made numerous calls to the facility with no ability to contact a manager that will take care of returning my money. And on top of that they cancelled my reservation ! Absolutely horrible! im contacting the better business bureau!
was speaking to agent about renting a vehicle. While he was explaining how insurance worked and with full coverage he quickly hung up as soon as he understood i was unable to rent vehicle. however Last time they told me I could purchase private insurance and still rent a vehicle. Rude service..
Louie is the best! Service and cars are outstanding!
Worst car rental place ever. Cars are old and over priced. They charged me a $200 deposit which I still haven’t received. Every time I call and ask them when are they releasing my deposit they give me a different excuse every single time. They recently told me I will receive my deposit this Monday. We will see.
Always fair ppriced and friendly. Have used many times and will use again
They were great service I'll rent again from them.
They were very courteous. They always made sure we had everything we needed. They even came out to make sure we got inside when it was raing. We will be using them again when we come back.
Great place to rent cars. No hassle, great service!!! See Mohamed he will take of you.
Very easy pick up, friendly staff.
We needed a rental last minute, and rent a wreck was the only place with availability! Affordable and reliable.
Nice and affordable.. the staff great and friendly thanks again
STEER CLEAR. Sleazy customer service - I arrived to find two different customers fighting with management about separate cases of fraud on the rental company’s part. The on-site manager was rude, shouted at the customers, and did not solve their problem. The car I received was a tin can with broken speakers and manual locks/windows/mirrors/seats. Shuttle from airport took 45+ minutes to show up. So disappointed in myself for using them!
Great customer service. Process of checking in and out was amazingly quick.
Friendly, fast and affordable
Super great service!! Wonderful people!
I love the way she explained the rate and deposit to me making sure I understood everything since this was my first rental from them. This was a great experience all the way around will definitely be renting from them again
Melissa at the Denville location = AWESOME! She is SOOOO nice. However, the car that I rented really was a wreck - scratches and dents everywhere and the entire interior was all stained. At least it didn't smell bad.
These guys are on the top shelf.
My experience was awesome, they have the best rates,I was taken care of by Derrick who was very professional and knowledgeable I would recommend Rent A Wreck to anyone.
Louie was fantastic and very professional! Got in a vehicle with very short notice and was very accommodating!
Don't go there hate to say it
Just stay away from here. Stressful process from the moment you walk through the door. Very unwelcoming environment & complacent employees. The place is a wreck, the cars are a wreck, the employees are a wreck, and the whole process is a wreck. Guess they live up to their name.
Have been a customer for several years, they've always treated me well. GREAT CUSTOMER SERVICE.
This rental location is the worst, unprofessinal, theiving buisiness in baltimore. I can't speak for every location but this one i am speaking from experience. Service is very bad , poor and unacceptible for customers to be treated in the manner that i were. There is no customer service skills and lacking in verbal communication.
great as usual
Excellent customer service, affordable prices and a nice selection of cars, with no hassle. I definitely be using the service again! Thanks
No they do not take cash. Signs are posted.If I need a rental, this will be my only option. Convenient for public transportation, friendly and helpful staff, good selection, and VERY reasonable pricing. The staff were very helpful. I had a special situation and even though the computers were going crazy (seemed like each time I stopped in), they were able to accommodate me from beginning to end. This was a last minute decision, but they were excellent from beginning to end! Did I say the prices are reasonable? Thanks again to all the staff!
Terrible company, with terrible customer service at the managerial end and corporate end. Barbara the manager is as slimy as a car salesman. If I could give 0 stars I would. Avoid this place like the plague. It seems cheap but you'll end up spending more money than necessary, take your funds to enterprise. There will be better customer service and more qualified and trained professionals.
I've always had such a great experience renting from them. My go to rental car company
The manager at the location is way cool and I didn't have any issues with my rental. He went above and beyond in getting my rental completed in fast time. My organization and I will continue our business here. I know many locations in other states get a bad rep but it's the people who make the difference and this location set the bar for me in car rental. The other places check credit and freeze deposits way too much for a three day rental and all that does nothing because great credit holders do more harm in many cases then some good hearted deserving people. Bedford rent a wreck is good business!
I got an awesome Chevy Cruze. It was well equipped and drove like a dream. They are very helpful and friendly... I will definitely use them whenever I'm back in Baltimore!
What a joke!!! No communication about reservation times and requirements are nothing of what’s stated when booking. Just so happened to call the pickup line to find out that I would’ve showed up to no employees and no car because they don’t open until 930am. Had to send pictures of my ID, Debit card, ID cards and dec page along with 2 contracts plus a reservation that included the exact same info. Thanks for keeping Philly trashy
Seems like a horrible company all around. Weren’t clear at all with their terms of agreement or what you would actually need at time of pick up. When I called to cancel my prepaid reservation the woman was VERY rude and at the end of the call just hung up on me. No “have a nice day” or anything.
Seems like a decent place to rent a vehicle. Staff was very professional and nice and they are the sister company of next car so I intrust in this company a lot!!!
Price was good. But poor customer service. They verbally told my mother check in time of 4pm. But when she didn't come in by 12noon, which was on the contract, charged her late fee of $35. when she asked for another day for $12, they said too late, already charged late fee of $35. It appears that they find ways to rob you to make up for low rental fee.
Realistically, we wanted to save money...but does that mean safety doesn't come first? Before renting from this company I went to their company website to do some research. "Rent-A-Wreck", really? The name should have tipped me off but the explaination for the company name gave me hope that it was just catchy marketing. When we landed at Midway International Airport, per our print out reservation, we were told to call the office and someone would come pick us up. An unmarked car, and driver without a uniform, came and got us after reaching us on our cell phone. The drive was about 10/15 minutes from the airport due to traffic. When we got to our destination, we went over the basic paperwork, gave our $100 deposit and proceeded to do an inspection of the car that was pulled up for us. We walked around the car noting multiple scratches, dings and dents. Once in the car, and ready to drive off, a strong perfume smell tried to cover up the non-smoking policy someone had previously ignored. On the dirty/sticky side, we tried to keep an open mind about the next 5 days we'd have this car. In summary...the first day, the control panel on the right passenger door came up when my boyfriend wanted to control his window. The second day, the right windshield wiper flew off while driving in light rain. We wanted to return the car and get another one, but didn't want to take valuable time away from our family vacation. On the third day, the AC started making a loud clicking noise when first starting the car. Throughout the week, the car would "kick back" when trying to accelerate, eventually showing a red light on the dashboard. By the fourth day, it was just plain comical. We were thankful we left really early and were able to drop off the car on the last day of our trip. After waiting 45 minutes, we finally got a ride back to the airport with another disappointed couple, with just enough room to squeeze in our luggage. All in all, we will not be renting a car from this company again in the future.
Excellent customer service very help and will try they best to get you riding.
I disagree with the other comment. The price here was MORE than Enterprise by $5/day! ditto on the Grumpy
I do not in any way recommend this rental car agency to anyone. I would not send my gold fish to this establishment, even if they were selling the last fish bowl on earth. Although, they did not rent me a "wreck" (car), the customer service and the management experience was a complete "wreck" in my opinion. If you cherish your hard earned money and it matters to you how people treat you, when you're spending your money with them, I recommend you spend it with a company that values all their customers at all times. Please dont play russian roulette with your money and time. A peace of mind is everything and disrespect of any kind is unacceptable.
This business is inexcusably terrible. I rented a vehicle and they assured me that I would need to do an inspection because there would be photos has I left and entered the lot. Instead, they send a picture of a vehicle with a small dent (no license plate, no time time stamp and no before and after) and I trying to force me to pay over $1000.
Excellent service, pricing, convenience. Great experience.
You dont want to know.
It was really great the people were nice
Dude will nickel and dime you to death, if you let him.
I highly recommend Rent a Wreck. Very honest and polite guys working at your Burbank location, and prices are fair. What else would a customer want?
Great Service!!! Very Nice People. Cars Ran Perfect. Great Condition. Worth Every Penny Spent. I Will Definitely Rent From Them More Often.
On October 9th 2017 the first day I ran across Rent-A-Wreck in Hammond was actually one of the best car rental facilities I've ever been to. The service was very speedy and comfortable unlike on this very day I was very upset with renting or trying to rent a vehicle with Enterprise and the poor treatment that they gave me. I went over to rent a wreck and the compassion and excellent customer service was definitely there starting with Le Fay her excellent customer service and compassion and Speedy service help me in such away I could never rent from anyone else but this company from here on out also after returning the rental vehicle Louie which is another associate and salesman there as well was very very excellent with helping me purchase a vehicle from the company which I did not know can happen and happen in such a way it was nothing but a blessing to me because honestly I did not know if I will be able to get a car in such a short period Of time to be able to continue to go to work and provide for my children and family I just want to say thank you to you guys you are the best rental car facility I've been to and I will continue to recommend everyone I know who needs service like this to come to this location.
I flew into Chicago, rented a car, then drove the car to the other side of Illinois and back. They did a great job handling the transportation to/from the airport (just call the number when you land). It's definitely a low budget car rental place as the name implies, but the guy running it hustled and delivered great customer service. Well done.
There are no words to express what an awful experience I had, but I'll try. First of all, when I arrived to pick up the cargo van I'd reserved, they tried to charge me MORE than the price they'd quoted over the phone (a LOT more). I asked to speak with the manager and discovered the very rude woman I was dealing with WAS the manager (the owner might want to re-think that decision). When I got in the cargo van, I was told to ignore the low tire pressure light... that the van had been checked out and it was a technical glitch. However, when I stopped at a gas station 2 miles away to check the air pressure (I wasn't about to do highway driving without making sure) I discovered - not only was the air pressure low... but there was a nail in the tire (can you say "blowout')! I called and was told I'd have to pay the have the tire fixed myself. When I said forget it it... I would just return the van, they finally said I could take it next door and they'd pay to get the tire fixed. I've rented from other Rent A Wrecks before without any trouble. But, not only did they try to rip me off and treat me like dirt... they LIED about checkout out the vehicle and, if I hadn't checked it out myself, their lie would probably have gotten me killed.
Rented from them before and had no problem. The car was a little shoddy but not too bad. just Reserved a car 3 weeks ago and when. I called the day before picking it up to make sure everything was good the guy tells Me i never made a reservation and that he doesn't have anything available and says he will put me on a waiting list which does nothing for me since I'm leaving the next day. I now have spend an extra $100 through enterprise because they screwed up. Thanks for nothing.
Great service will use again...
charged us for a car they didn't have and when we pointed to one that was on the lot and said we would just take that one the tried to charge us a 200 upgrade fee when it was the same style both SUV
Very convenient courteous & problem free.
Excellent and quick customer service! I was in and out in under 20 minutes for rental and return.
Rent a wreck turned out to be a little on the nerve-wracking side. Dave picked me up at the airport as promised in a nice elderly Impala.However, the check engine light came on a few hours later and turned itself off three days later. Most annoying was being told when I returned the car that there was no one available to take me to the airport. Airport rides in both directions were part of the rental terms so I was upset. Eventually the nice man who was filling in that day closed the shop to give me a ride. Renting from this place was cheap but it didn’t enhance my vacation. PS they close at noon Saturday and have to make special arrangements if your plane is late. Also the owners should have known there was an airport ride needed that morning and informed their substitute.
Lafaye is awesome!!
Rent-A-Wreck rescued our trip! We arrived into IL for my husband's graduation on Thursday when I went to Dollar to retrieve my car fory reservation that I had places at least a month in advance I was denied from a soft credit check! I'm so glad I didn't pay prior to our arrival in IL. All cars in the rental area at the airport were SOLD OUT due to graduation and a hockey game. Thankfully a woman at Alamo knew of a man at a nearby rental place. She called Derek and he picked us up within 15 mins. Mohammad gave me a reasonable price and some great options to take my sailor to dinner. This company was a life saver and super easy to rent! I would definitely recommend them and use their services again.
Great rental prices, and decent cars, and great staff!!
We were running late and Trish stayed open until we got there. Really helped us out of a tight spot, as NOTHING else was open!! Great service, so nice!
Hey, u guys I love this place,, why?? Great customer service and very quick not like other rental agencies. Where's its a long wait time. Prices is great and cheaper than most.. Also no fighting over cars lol.... But sending a shout out to Louie.... My total in one month 3 cars.... Excellent on gas and travel... So go and rent a car today!!!! I bet u won't be disappointed... Tell them I sent u!!!! Thanks Louie and Mohammed!!!!
Cars are slightly older models but in great condition and rates are reasonable.
The service here is great I had to rent for a few days and I will be looking forward to renting from them when I'm back in town! Thanks Rent A wreck!
Great guys great service very reliable and very reasonable with renting you a car. My main man Louie up there always get me righteous on the car side Try ‘em
Best place to rent on short notice. Owner is cool. He doesn't just sit in his office. All the office people are great well actually all the people here are great.
Nasty customer service rep still works there disrespectful & talk down to the customers! She needs to be fired!
They were very accommodating. Great service! Will be back.
First time ever renting a vehicle and the experience was great.. Excellent service, very professional and courteous staff.. Will definitely rent again..
SAVE yourself problems, inconveniences, time and MONEY. Do NOT rent a car from this company. Prices offered are cheaper and therefore attractive, however, they will end up charging you made-up fees for ridiculous reasons. In my case, I rented the car for a weekend (3 days), drove it around downtown and Orland Park. They came up saying that because I had the "Kayak rate" I had only 75 miles/day to drive the car. This is absolutely stupid, particularly with the distances you cover back and forth from downtown to Naperville, LaGrange, Lisle, etc. You can easily make more than 75 miles a day. I returned the car a day before, filled up the tank full even when they gave it to me 7/8. My wife and I made it to their location, I took an Uber to the airport because I was not going to wait for their shuttle, so my wife returned the keys. They assessed me a 500 DOLLARS for a non-authorized driver with no further explanation and no receipt. The guy in the front desk belittled my wife and shut her off saying "have a nice day" with no opportunity to discuss such a robbery. Once I made it to the airport, I called the front desk and there was no way to reason with them. They had already closed my contract and charged me for no reason, allegedly because my wife was not on the contract when all she did was returning the car. These people operate ILLEGALLY because their business dissolved. Also, aside from charging extra mileage when the contract clearly stays 150/day, they would seek any opportunity to charge more. I had to call the bank and see if I could dispute this unfair charge. I wish I could've called the police to solve this issue, but I was already in the airport.
Booked a car, arrived at the airport early and called to see if I could pick car up early. Told there would be a car at the scheduled time. Called back an hour later to schedule a shuttleshut was told no cars at all for at least 5 more hours. No other rental cars in area to be had.
It’s a great place to rent from they have a great friendly environment and the prices are great!
The staff here are absolutely great people! When I first moved back here to Indiana from Arizona, I could not Rent A Car at a reasonable price anywhere! I found Rent A Wreck on Google and it was the best choice I ever made! They worked with me on countless occasions until I was able to get myself established. Louie was the first person I met and he really helped me out big time! And the owner Mr. Muhammad is one of the coolest owners I ever met. And also Mrs. Faye who works during the week also gets cool points as well! She's a sweetheart! You guys will always get business from me and I would definitely recommend this place to everyone!
Very helpful and friendly.
I've rented from this company several times. So far,so good. Great customer care. Great cars.I am a SATISFIED CUSTOMER! Highly recommended to my friends..
I walked in and got a great vehicle at a great price. Louie was very friendly and knowledgeable!
Friendly accomodating peopl, clean cargo van, flexible return policy. Most helpful for my relocation.
Great professional service. The car was not what I expected. Nice fleet of cars. Will definitely use them again.
Great people, received exactly what I asked for.
Good Customer Service. Quick process. Would use again. Just steep price. Car not the best. But overall not a bad rental company.
They always have cars ready when I arrive.Lewis and Muhammad always provide great customer service.Lewis stayed after hours waiting on me to arrive.Much appreciated.
My car needed repairs and I needed to rent a car. Very friendly staff who helped with all my needs. Very reasonably priced. Would return for all my rental needs.
Very convenient.Very reasonable price.Clean
Nice and easy. Good service and excellent attitude.
Been renting from them for several years as I make numerous trips from Florida to Bangor. Pat has always taken care of us and given us great rental rates. Pat runs his business very well and his customer service is top notch. I give them a 5 star +++++.
Rent-A-Wreck was a godsend!! I needed a last minute rental and all the "Popular" sites claiming to offer the best deals wanted 65.00 a day. R.A.W. beat that by over 50% and threw in professional yet personalized service WHERE EVER YOU TRAVEL, check for Rent-A-Wreck!!!
My 2nd time renting a car thru Went a Wreck.... They're very friendly, accommodating, Efficient, Quick in Picking us up at MDW Airport, Both times visiting Chicago .....Best part is the price ! Thank you so much Rent a Wreck .... I WILL ALWAYS rent from Rent A Wreck, while in Chicago.... .Shout out 2 Mohammad 4 excellent Customer Service .... Denver OUT!
Very nice people. Took care of everything.
Great service and they beat the competitors price by $300. I will definitely do business with them again.
Great consumer service. I was only in there for about 20 mins they was very fast in friendly. I was in love with my car I didn't wanna return it. I would refer any body to come rent from them.
Dont let the name fool ya! I was referred to them by a friend. Great experience and friendly service! Kal was great, he took care of all my needs and went above and beyond.
This is a very friendly rental car company that works with u according to your situation if it is not in a mess the staff is nice and helpful l recommend them to my family and friends .
Car wasn't fit to be driving scammer beware
Rent A Wreck customer service was outstanding! My relative just relocated to NJ from Portland Oregon, to take a new job. She attempted to rent a vehicle from Enterprise and they said without a return ticket, they could not rent? Thank goodness for the nice gentleman at Rent A Wreck they got my relative situated in a really nice vehicle for 99 dollars a week (until her car is shipped to her) cant say enough good things about this family owned and operated outfit!!
Got me from point A to point B when I was in a bind. I got to Bangor Airport with a car rental reservation only to be denied from a horrible company with very rude employees due to the fact that I use a debit card, even though I had more than enough for the rental and the insurance to cover the car. Pat and his crew really came through when I thought I would be stranded without a vehicle, allowing me to rent an old Impala with my debit card and a simple license and insurance check. The best part is that it ended up costing me much less than that other place. I would definitely rent from them again.
Great customer service but a few minor issues that could not be resolved.
Nice car. Hate that they don't take 3rd party insurance
Fast and friendly. I was in and out with a car in 15 minutes. Didn't charge me a deposit and have the best prices in the area. I would definitely go back to them.
If you value your time and money DO NOT PATRON THIS ESTABLISHMENT !!!!!. There is so many ways I can start to explain this nightmare and every time I try to I get a migraine. First the staff there is filled with too much estrogen and bitchy females ( they are not mature enough no matter how old they all look to be called women). Then they did not give me the car I chose on my reservation although is was a convenient size so I left filled up the tank (47.12 496 miles to empty good enough to get me to where i needed to be without stopping) as I waited I checked my receipt as I was putting it in the glove box. And well well well thanks Rent-a-wreck pigs you charged me the price I was quoted but not the days I reserved (this reservation was done over the phone with headquarters). So I went back and after over an hour of telling the idiots of my proof of email confirmation sent and that I was in the building in their faces at the time I was scheduled to be there. They gave a the smallest clown car they had that was 3/4 (219 miles to empty)of the way full with gas. I was explaining that the clown car is technically only half a tank of gas to the puggy girl with the dark hair. The manager decided that she wanted to smoke meth or whatever she suddenly decided was more important than to fix the mess she and her staff messed up. Then after hours passed a worker by the name of RYAN said he'll fix everything just come back at the end of the rental contract and he'll issue a refund. WELL WELL WELL NO REFUND !!!! I was only given back my deposit the money I spent for the gas that was suppose to refunded (42.00) was not given to me. This is the worst place to do business. The employees are rude and kept yelling and talking over me. The manager left and didn't want to offer a resolution. The worst place ever. The BBB will know about this scam.
Valerie. From this northern parkway was so rude to me over the phone . She lacks in customer service and it's sad that the company allow such behavior.she needs to be miro managed because she told me she was the top manager and continued to be rude and disrespectful after my rental company wanted to extend my rental ... its 2018 there are a million other companies that rent cars to people with insurance My suggestion to the owner I think she's been doing what ever she wants to do for so long it's outta control. I would never refer this company to anyone and I work for a big corporation and handed a few of your cards out for the buyers programs thanks to Valerie you lost out on thousands I'm addition the glen burnie location I give you 10 stars for always being professional and haveing great customer service every single time thanks I will refere your location Customer service goes a long way I suggest a raise for this location for management As for northern parkway location a few separation letters but the guy that wrote up my work order when I first got the rental he did great the rest Complete trash
It’s a verbal agreement vs documented Sad part is those clerks don’t know anything until they ask ms penny the “Owner” for confirmation Please read over your contracts or they will try to charge you another day . Luckily I caught the clerk in her fiddle with my original reservation (stating the time the vehicles return date ) shame on them ..... be more PROFESSIONAL Please .
They take your money and don't give you car, they by far the worst car rental yet in baltimore
Great and fast service! Had a great experience here!
Overcharged me they are corrupt. My lawyers are already working on it. They claim they charged me a certain amount and charged me over 150 more plus 100 in cash which by the way was not in the contract. Don’t go here. You will regret it. The cars don’t even work they break down. Windows locks revers trans all doesn’t work. And they still overcharge you. Staff knew they were corrupt so they kept hanging up because they couldn’t come up with an excuse fast enough.
Took a trip to Florida. Caught a flat in Carolina and they told me I would be reimbursed. Just bring the old tire back. Bought the insurance from them. Had the tire in the car with my luggage the whole trip. Get back and they made me eat the bill. Never will rent from them again. There corporate office said they would get back to me and never did. Call the person in charge. Only get the voicemail. He only called back once after being threatened by a lawsuit.
The Guys here will take good care of you & they are very reasonably priced, If they don't have your tire or size there they will find you one & hold it for you... Highly recommended
They need better employees they spue out false information and then make you pay if you late when the time they gave was already established
My husband and I️ rented twice in one week. Louie was helpful, courteous and professional on both occasions.
Very nice, very fast, and very reasonable!
HIDDEN FEES, CHARGE YOU FOR DAMAGE ALREADY THERE, RUDE, NASTY PEOPLE.. STAY AWAY!!
Excellent service. Prices were a fraction of the big guys. Definitely recommend.
No credit check and no utility bill needed! After being in a car accident Derek was like an angel from the sky. He helped me get a rental and understood how stressed I was. I got the rental the same day. That is the kind of help you need after being in a car accident, in and out with a rental meanwhile they fix my vehicle. Thank you!
Very professional and, personable. I would recommend them to all my friends.
Orbitz has it priced at $23 a day. Go there and they say it’s $108 for a day if not flying in/out of Midway yet that is not advertised. That price change needs to be advertised so people won’t waste their time. Update 6:32pm: 1/17/19. Then such an unprofessional response from a likely unprofessional individual. Your facility also should not smell of cigarettes when customers walk in.
I have to give yall 1 star. My child's father tried to get a rental and went to pick it up. They wouldn't allow him to get a rental because of a hidden fee that should've been added in the total cost when charged online. He went to cancel the rental which was in the 48 hour allowance time. It's been almost 30 days and yall still sitting on his money. He was in a car accident and needed a vehicle to get to work so he could get the rest of the money. Yall wont work with us and the female rep even told me to "stop talking to her" when i kindly asked her a question and giving us the run around even after I came up with the rest of the money! If this wont get handled and cant get our money back we will call wjz 13 news on yall
Great service and reasonable prices. Watch out Enterprise!!!
Needed to rent a car for my mom, had a great experience. Very friendly service and will recommend to anyone who needs a car.
I love there service no question
Just a week and a half before pickup they advised me they needed a COPY of my drivers license & credit card scanned and sent online. I called them several times to discuss and it was hours before some girl called back - from her car, I could hardly hear her. Bad business, very unprofessional.
The customer service I received from Ms. Lafaye was outstanding!! I have never rented a car before and she has made my first experience very delightful. She answered all of my questions precisely and gave me the full rental experience. I would recommend this location to my family and friends and look forward to returning and working with her in the future.
Just called today 12-15-2015 and founded out they closed this location.
Very helpful staff.
Loved it fast service good customer service easy and reasonable
Very unsafe vehicles Vans the doors don't close owner doesn't seem to care about anything but money very poor customer service
DO NOT RENT HERE THEY ARE RACIST AND SCAMMERS. My uncle went here to rent a car he's 43 and they denied him a rental because he fussed them out and then called him a HOODLUM and a NIGGER. Even when I rented a car they hurassed me by calling me everyday when I had a insurance rental that was prepaid for. When I finally dropped the car off 7:30am they took my deposit for no reason. THE MANAGER IS A RACIST PLEASE SPEND YOUR MONEY ELSEWHERE
Nice staff always there to help very profissional and good and new cars very reliable
Despite the name, we rented a very nice car at a reasonable price. It's a little ways from MDW but definitely worth it. The only drawback is you must return the car to the same location, but if that's not a problem for you, use this place.
If you do not have a Maryland state driver's license, you are unable to get insurance for the car you want to rent and they won't rent a car without full coverage insurance, so as an out of state driver I was unable to rent a car from this establishment.
Need a rental at the last minute just to get from point A to B, this is the place. When all the major rental places were out of vehicles, my LAST thought was Rent-A-Wreck! Don't let that name fool you though. They may not have those newer cars everyone craves, but they're just as good. Plus, you can buy the cars if you're interested in the one you rented at that time. Very friendly staff.
EXCELLENT EXPERIENCE AWESOME SERVICE EVERY VISIT..
Staff is great,they help you to get taken care quick and assist with any extra help Thanks.
This was my first time renting from this location and had a great experience. Manager and staff were exceptional and car was very nice.
I've rented from here several times and also purchased a used car. The staff has always been helpful and the cars have all been reliable.
They're the only place that takes out of state drivers license when paying with a debit card. The fee is a little high but it's worth it when all other services like this one turned me down.
Their rates are outstanding and their customer service is excellent. I bought their gas package so I would not have to fill up the car when I returned it. Also if your going to be using toll roads, buy their toll package. And it's worth it to buy their collision insurance so you can have peace of mind. All that combined is still considerably cheaper than the other rental car companies.
Fantastic Service with Patrick. Super friendly helpful service. Roy was fantastic as well. He picked us up at our hotel and when it was time to end our vacation he drove us back to our hotel. Stress free and my husband and I both highly recommend. We will see you next year for sure. Erich and Vicki Vokes
The staff was very courteous, pleasant, and efficient. The vehicle we rented was very clean comfortable, and ran well. I will definitely be a repeat customer.
The number of 5-star reviews here is highly suspicious. Compare the review distribution with any other car rental place to see what I mean. Buyer beware. They forced me to buy "loss of use" insurance on top of what I paid online to reserve the car. Never had to pay this for any other car rental and would have gone with a different company had I known about this. Disappointing lack of transparency. Take your money elsewhere. Also, they are a good bit farther from the airport than the other Midway car rental companies. UPDATE: This is a reply to Kyle. 1) I remember very clearly that before the extra "loss of use" insurance, I was only saving $10 over 6 days compared with other car rental companies. With the "loss of use" insurance factored in, I ended up paying $40 more than I would have with the another car rental company at Midway. So if you are considering renting from here, do factor this extra cost in when comparing prices. I certainly was not saving "double if not triple" or "hundreds". 2) I'm not sure what the difference is between "forced" and "mandatory." 3) In traffic, it can take 30 minutes to go between Midway and the rental site. We waited over 40 minutes for the shuttle. It was during rush hour. On our return trip it was an easy 10 minute ride.
place will work with u
I love this place..I'm going on my 2nd month....customer service is very excellent.I love this car....and to add a extra plus, its rite around the corner from my home....keep up the good work you guys at rental wreck...
They added a $71 extra charge onto my total for booking through Kayak, when I did NOT book through Kayak. I've been worried about this for 3 weeks now, and I've called them 4 times to clarify. Each time I call they say to call back when a manager gets in, or they'll call me back within 14 days (but they never did after I waited 14 days). FINALLY after weeks, I get through to a manager and she says the charge was for the miles I put on the car. This is understandable, but this business doesn't behave professionally and my attempts to contact them with simple but serious questions are completely disregarded. Would not rent here again, and I hope they take their customer service more seriously.
The Best Deals
Nice customer service.. Poor rental place along with next car
We had a terrible experience here. We rented a 15-passenger van for our teenage daughter's birthday dinner. When we returned the van, they tacked on an extra $100 excessive cleaning fee due to "pet hair removal and odor." We had NO pets in the vehicle! I thought it smelled a little funny when I first picked it up, but didn't give it much thought. When we went to return it, the manager went to inspect the odometer and said all the "pet hair" gave him an allergy attack. When I said I didn't think I should have to pay $100 for an animal we didn't have in the vehicle, the girl behind the counter said, "You have no CHOICE but to pay the fee." I didn't see any pet hair in the vehicle. Who knows how often they get away with this kind of thing? I have since disputed the extra $100 with my credit card company. Steer clear of Rent-A-Wreck!
If I could give 10 stars I would!! I have rented from the Burbank many times and each experience is better than the last!! The service is exemplary!! Pickup was less than five minutes from beginning to end. Kal has excellent customer service skills and Louie keeps you entertained while you wait! They have a lifetime customer in me!!
Cars are not cleaned properly they smell of cheap household cleaner ( fabuloso to be specific) highway robbery on the insurance at $30-50 a DAY
STAY AWAY. THEY TREATED A VETERAN LIKE TRASH. This was the most disgusting experience I've ever seen in ANY professional place EVER. They have 0 communication skills or customer service skills.. extremely ignorant. Hung up the phone on my stepfather after yelling at him when he was being 100% civil. My Step-father rented a car here (remind you he is a VETERAN) and they were completely faulty and misinformed the entire time of his rental experience. They gave him a rate and then in the middle of the week claimed an employee put it in the system wrong so it would actually be MORE MONEY than what he originally was paying.. they should have honored that they gave a customer the wrong rate and not inconvenience them by then blowing up their cell phone calling back to back while somebody is at work because THEY made a mistake. They did apologize but it meant nothing because they were having issues and had to keep calling multiple times. No phone etiquette.. Just like hoodrats. (and it's Not color thing because all colors in there were nasty) On top of everything.. THIS IS WHAT WAS REALLY MIND BLOWING... I'm mainly writing this review because I went with him to take the car back to make sure after everything he was telling me that they weren't nasty to him or anything of the sort. I walk in with him, stay for a while and go back to wait in my boyfriends car... I run my own small business and as a professional I would personally roll over and call myself a failure operating a joke of a business like this location. We leave and about 40 mins later they are calling my stepfather claiming I drove the car onto the lot and no one else was suppose to be driving!!! UM?? Are you guys crazy? Do you guys need the money because of your bad business??? We came in TWO separate cars.. Why would you blantaly bother us again with a LIE? There's cameras on the property...please check them before misreprenting me. "Manager" was non empathic and being overly aggressive to my stepfather when yet again THEY WERE IN THE WRONG because he indeed himself drove the car to the location. Your employees have you looking and acting as an ignorant fool. I have my own car.. and if I never needed one I wouldn't be dead doing business with this joke of a rental place treating a VETERAN this way.
Used this company for years when working on Islesboro. Great owner, dependable work vehicles.
The Staff was very Friendly, and Helpful I rented the Chevy Equinox and it drove beautifully... I encourage everyone to try RentAWreck!!! You Won’t be Disappointed!!!! But greatly satisfied
Horrible experience renting from them, I was charged a fee for the car not starting and someone having to come come out to tow it. $250 fee for the car rentals negligence. Never again!
A nice place to rent a nice car for any occasion also friendly customer service
The staff members were very courteous and highly professional especially Mr. Mohammad. The rate is affordable too compared to other car rentals.
The Best car rental experience I have ever had. The best staff fast and friendly. I will be a permanent customer. Went out of the way to accommodate my family. Thank you all for the service that you all provided.
Worst rental ever they hate black people the receptionist talked down to me and even made like my insurance was unacceptable because they wanted to sell me theirs....the car was not maintenance the oil ran out and it ran like a wreck smh hated it glad I have a car now
Rental was a breeze, car was like new with only 4k miles. Great prices and service will definitely rent again!
I would never recommend this place to anybody rented a car for birthday vacation on our way got pulled over on expressway and hounded for 1hr because the plates on car was expired got lots of tickets in different state when I came back from my weekend vacation on the way to return car got pulled over again for same issue expired plates car was towed to impound and had to find a ride in cold next day went on to explain what happened with car they called us liars even tho we showed tickets when we told them plates were expired they pulled out their own paper work that showed plates weren't expired but we had tickets showing they were they wouldn't let me get my 700.00 deposit bk because car was towed due to their plates being expired employees were very rude and not helpful also seen that this was not the 1st incident of this kind wish I would've done my research before renting. 700.00 is a lot for a single mother to just lose the prices were reasonable but this is not a good business will never refer anyone here
This place is a joke i made a reservation 2 month in advan got there they told me they didnt have a car for me because the car need the oil change really i will never rent a car from hear again no i'm sorry or anything
I have used Rent A Wreck twice for some short day trips to Wisconsin. Not wanting to put any more miles on my car, Mohammed and his staff have consistently treated me with the best customer service. They also make things real easy, I am literally in and out of this location in 5 minutes. And their cars are very nice! Do not let the Rent a Wreck name scare you away! The prices are great especially compared to renting at the airport. Give these guys a shot! You will be pleasantly surprised.
It's ok, need newer cars with the gauges working properly.
Talk about deals! Clean vehicles at affordable prices! Top of the live customer service! This rental company KNOWS how to treat their customers. We are in a recession, I am renting a vehicle not buying it who cars if there is a few scratches on it? For 17$ a day I am able to drive all over the city and back for work while the car is in the shop for repairs. Thanks a million LOVE Rent A Wreck! You have a customer for live. Sincerely, Travis Chambers
I had a great experience. It was a little on the pricey side but at least I was able to rent a vehicle even though I had an out of state ID and no credit card
I took a last minute flight to Chicago, and because I didn't have a credit card, no one was willing to give me a rental. A family member referred me to Rent-A-Wreck. I looked online at the reviews and I was a bit uncertain, but I was wrong. From my first phone call to me returning my vehicle, Derrick was there to assist. He worked hard to ensure that I got a quality vehicle at a reasonable rate, and my deposit was back in my account before I even had a chance to check my account balance. If you're ever in need of a rental and you don't have a credit card, go to Rent-A-Wreck and they'll take care of you!
They over book appointments.... the Mexican lady who drives the tan suv is a lier also the manager... they told me that they pre authorize your payment which is a lie .. she said once i drop the car off the money will go back on your card similar to the gas station..so i drop the car off then her story changes like it will take 3-4 days and i asked the dummy 5 times before she swiped my card... so now i have to wait for my 500 bucks extra they charged me... cars are horrible... key got stuck in ignition and car wouldn’t turn back on.... cars are dirty ... whatever you do dont use them save your self the hassle unless its ur only choice... wish I could give them 0 stars
I have never been disappointed
Great I Loved the Honda Fit cant wait to rent it again!!
Great experience. That young man Louie was very kind and helpful. I will definitely be returning in the future and recommending renta wrek to my friends.
Very straight forward.
Great place to rent a car. Dont let the name fool you. The cars is not really a wreck.
Great Costomer service i went there on a Saturday afternoon around 2:00pm by 2:30 pm i was. set with a nice car the Costomer service was great thank to Louie the one who received me that day good job !!!
Friendly people and great customer service. Highly recommended
I’ve used rent a wreck 2 times within the last year. Very friendly and easy place to get a fast reliable rental. Employees are very nice and there to get you the best deal! Most definitely recommend.
Rented an SUV from them twice!. Once to seat 8 people and another time to seat 6. The price was very reasonable and each time? The vehicles were very clean, very roomy and very nice. I'm hoping to rent a 6 seater in June!
Great service the staff was very professional but the car they gave me wasn't worth my money for two days straight I needed to get a jump start I can't believe they gave me a car with a bad battery will not be going here again
Big No, Do not rent from this place, I rented a car for 2 weeks, the car was filthy, the customer service was really bad, the manager tried not to give me the discounted price we agreed on. my deposit was returned but not the discount they promise. Over all, it was a bad experience.
This company is a life saver! I️ had a reservation with budget at midway, after the teller there rudely let me know I️ couldn’t rent with a debit card only we were lost. I️ mean what do you do when you’re planning on having a car for your trip and then suddenly you don’t? You call this company. They came and picked me up from midway in the car I️ was renting! Drove us to the store, and we were with keys in hand in about ten minutes. The staff is super friendly and totally helpful. I️ would recommend this company to anyone and I️ will be using them for any car rental needs!! This store rocked!!!!!
Very nice people, reasonable price and mileage for a five day rental. After I booked a car through Budget, I went to pick it up only to be told there were no cars available. I then called Rent A Wreck and they not only had cars available but came and picked me and my Fiancé up when we were stranded at the budget facility. They saved our trip to Chicago from being a disaster. Thank you Rent A Wreck.
Got a slow start thanks to mother nature and her snow storm but the van I was given got me to Connecticut and back again safe for an awesome price van was also very good on gas I will be back again when I'm ready to empty my next Connecticut storage unit THANK YOU
By far, the best car rental experience ever! So thankful for their kind customer service.
This place was awesome, booked through Expedia, Lafey was so nice! great customer service!! Good prices! And super fast. I've been through other major rental car companies & have waited hours to get checked out. I was in & out in 10 minutes! Would definitely recommend to anyone!
My experience at this location this pass weekend was horrible staff person (Val& James) were very rude and nasty. I received a phone call from them both in regards to my rental car cover threw my insurance company and coverage had stopped as of the day before at 6pm. I had been made aware of this by my insurance company after the hours of business from Rent-A- Wreck. Val called me at 8:30am the following morning stated if I didn't return my rental by 2pm that day she, would be filing a police report for theft and I would be charged with a felony theft. I felt she, was very nasty I feel as thought the staff there isn't friendly and unprofessional I will also, be reaching out to the corporate location in regards to the staff at this location.
Excellent service,shuttle was quick .I will rent from there again
Makes renting a car easy. Good prices as well
Derrick was awesome and the rental was quick and easy
They saved us!! We live in Colorado and had no other way to get around. Every where else has sold out and they had a car for us! They treated us right and gave us a discount!! Thank you
Trish and the crew always take excellent care of me with my mobile business needs on the weekends. Late hours and sunday drop-off are the reasons why i rent with them over chain branches that are MUCH closer to me in Madison. Their prices are competitive and I always take great care with their cars, like they are my own. - Jaime
Prospective auto renters BEWARE! Do not give these people your business. They are corrupt and will overcharge you for everything, including every mile you drive. The rental cars are in bad shape and very unsafe to drive. Look elsewhere and go with a well known car rental company you can trust or else be prepared for disappointment. Still disputing many unauthorized charges and owner Khalil aka “Kal A” has been very unprofessional and disrespectful when attempting to resolve issues. They ARE CORRUPT THIEVES. Stay away from these snakes unless you want to be another victim.
Not da worst place!
I rented a car for mother's day , nice and clean nissan altima ( i think it was 2014 ) car got new tires , brakes and everything seems to be in good working conditions , price was reasonable and i received excellent services .
Very nice people, and decent cars to rent. I wouldn't hesitate to return.
I rented from this agency and they are very friendly. I love the way the staff works with you and they are very accommodating. If you are looking to rent a vehicle with fast and friendly service this is the company for you!
Awesome consumer service! Very helpful and informative! Glad I went there!
called for a quote higher than Enterprise!
Great place! DO NOT let the name fool you. I've did business here twice.
Better than Enterprise
Great staff and friendly. Cars are in great condition.
Amazing people.... they really work with you and have great hearts I would never rent anywhere else
If I could give this place -5 stars I would. Everything started with them renting a reserved car that I have paid for. I was telling them that if I paid to reserve that they can’t rent it to anyone else till I’m done with my reservation. Things went down when they try to force me to pay for an upgradtion of $20 a day for a small KIA suv and they threaten me to leave to property other wise I’ll be kicked out by the police. Thought I was going to rent a car and it felt like being in a landfill.
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Great Place that makes renting EASY!!! THANK YOU!!
Great cars and great rates I would definitely rent again
Great place! The owner was awesome! When I was down on my luck, he helped me out with a great car for a great rate! I highly recommend any and everyone to go see Muhammad. I will definitely be going back!
Excellent customer service. Clean car. Will definitely use their services in the future. No complaints from me. No bunch of hassle or red tape for a rental. Thanks
STAY AWAY- Terrible business. They added several bogus charges onto my credit card after the return. Customer service was terrible, not interested in resolving anything or providing any level of decent customer service. Someone else's "thieving" comment is spot on. Your rental from here will be a crappy car, and can end up costing twice as much or more as the original rental agreement. You will save money and much peace of mind to rent from a standard reputable car rental agency that cares about repeat business.
Left me high and dry at airport. No service after 3 on saturday. Promised to return call and did not. Had to make last minute reservation with another company. The wreck is the organization
The service is great. The employees must be relative because there is a friendly family atmosphere there. Let you feel like you are with family.
Hard to express my happiness...muhammed and staff are so excellent...the vehicles he offers made me and family feel so safe for the long travel.and if you had a problem hes is there at a phone call...highly recommend to anyone would never go elsewhere....thank you rent -a-wreck....
I would never recommend this rental company. I booked through Expedia for a rental for 2 weeks with unlimited mileage and I paid for the insurance online beforehand to save money when we went to pick up. When we went to pick it up we were told it was 120 miles a day and if we went over it was charged per mile so we weren’t able to go see New York like we had intended. Also when we received the car it had low tire pressure and she told us to go fill it with air at the nearest gas station, like that was our problem? Then we were charged $280 for insurance which I confronted the lady about when we went to return the car and told her I had purchased beforehand to which she told me it was already processed and nothing she could do about it, like refunds aren’t an option most likely because the money was already spent. Horrible service and complete lies when you book online.
Reasonable and honest place of business
I usually don’t write reviews but these guys deserve it. Great customer service and friendly staff. Highly recommend them.
Was in out the car I got love it will go back again
Amazing location Ms.Faye was extremely helpful and have a great personality. This my third time renting from this location and never had a problem. I encourage others who looking to rent a car to visit their location in Hammond Indiana if your looking for a reasonable price and great customer service.
I don't use their services. But I always wave and well wish their staff. And they have always kindly reciprocated. As I pass the premises.
Very nice people to deal with. I can always count on being able to rent a car in time of need.
Customer service was great but availability needs a little work rates good
Very disgusting location and very very rude and unprofessional staff. Woman clerk seemed to be in some type of coma looked as if she was former addict. Switched cars and made me take a suv i did not want.Stay away from this place at all costs.
Garbage. Why 'rent' a car that's not clean, runs like garbage and pay a month's cost of a car in a week...truth in the name, cars are rekt.