Reviews of Hertz Car Sales Hartford (Rent Cars)

amy romano

This was the best experience I’ve had when purchasing a vehicle. I came in looking for a vehicle for my son. There was an impressive number of vehicles to choose from, all low mileage, well-maintained and at unbelievable prices. Although everyone at this location seemed super friendly, I had the good fortune of having Celinesse as my salesperson. If you are looking for a car this is the place to go. If you do go, ask for Celinesse. You won’t be disappointed!!!

Warren Smith

Tony our salesperson was amazing. We came down on a day with a -10 windchill after a storm and Tony had our car out and defrosted ready to test drive. He was gracious and helpful with no pressure unlike a typical salesperson. I highly recommend him for your next car purchase.

Saeid Moslehpour

Prices are good.

Daryl Lucas

A good way to go. I like the no-haggle policy, and the process was smooth.

Gene Brownel

Goodwin needing a a rental car

Max Wittstein

I was sold a Yaris with frame damage and $1,100 worth of other accident damage done to it (the entire spindle assembly was shot). Know why? Because they sublet their inspections to Pep Boys. My personal mechanic’s exact words upon looking at my car were, “Wow. You got f**ked hard.” The manager is also very pushy, and pretty much embodies every stereotype of a used car salesman. I do not recommend this place.

Kathy Hoff

We purchased a Chrysler Town & Country in May 2016. Our van was missing a hubcap he said he would get us one, it never happened. The car hadn't been cleaned when we looked at and we were assured that it would be cleaned when we came back to pick it up. After drive 2 hours to pick up the car it hadn't been cleaned. There was very greasy finger prints on both visors and made the man go get a cleaner and I cleaned them off and cleaned the dash board. If it wasn't so far away I would have refused to take until it was cleaned. The car has been fine, except after we had the car a month my husband went to rotate the tires and found that the car jack that was in the van was for a Nissan mini car. We contacted our sales man and he didn't even say he was sorry, come by and we will give you the correct jack nothing. I don't think wanted a jack to fit the car is to much to ask for. It has been a year and they haven't even tried to make it right. Check the jack and make sure the car is cleaned and the salesman has completed his promises before you accept the car.

Allie A

As I knew that I could not replace my car as they no longer are produced, I began my "hunt". Working 60+ hrs a week and living in two states, you can say my time is limited. I looked ALL OVER and did A LOT of research primarily online - reviews and touched base with friends who have worked in various parts of the auto industry previously (including someone that used to be a Hertz employee). I wanted something low on miles, but I also wanted a "bang" for my buck. Additionally, I simply did not have the patience to deal with haggling with someone.Hertz was definitely the answer. I worked with Tony. He was EXCELLENT. He was great to work with, and he even checked in to see where I was with a vin check process after the sale was complete. If I needed an answer to a question he had it. Please go see Tony in the Hartford, CT location! We had previously shopped in the Johnston, RI location, but there are many more cars on this lot and the salesperson was just not like Tony. Now for the financing and the closing piece. I paid a portion in cash and was pre-approved for an auto loan, but I had definitely made some young adult mistakes that changed my rate... They even helped with that. I cannot remember the gentlemen's name who processed the paperwork, but... he is a hoot, for lack of better wording :). The bottom line is, go in with realistic expectations and be knowledgeable about Hertz certified vs the 3 day rent to buy. Do your research and these guys will help you through the process. They will not push you at all. They allow you to have a very stress free experience. They were excellent, and we will be back again for a Jeep Patriot within the year. ***Also, I forgot to include that my car had suddenly decided to RIP - I work in CT and my family is currently in RI - when a spot opened up even earlier to pick up my car, Tony sent me a text directly to ask me if I was interested. It was BEYOND appreciated. Thank You Again!~

Albert Pham

My wife and I worked with Celinesse to purchase a new commute vehicle. We ended up buying a white 2016 Toyota Camry. The entire experience was very stress free. The price is non-negotiable, you know what you are paying up front, so if you have done your homework it is always on the low end or lower than Kelly Blue Book Value. During the test drive I noted how the vehicle seemed to be out of alignment with a right pull. Celinesse assured me the car has been aligned, but put it into the process to be re-examined with the proper alignment documentation I requested. Their is a process as part of the sales where they go through different purchasable add-on warranties for the vehicle. This process was very low pressure and you commit to what you feel would be in your own best interest and needs. So I bought the car at around 30-31k miles. At this point have driven it for a few months and had it go through it's 30k maintenance repairs at my local Toyota dealer. Everything was clean. 37k miles now and still handling great. REMEMBER: you are buying a used vehicle. It is up to YOU to do your due diligence and inspect the vehicle before purchasing. Great experience 5/5. I recommend everyone to look at Hertz Car Sales in Hartford now when they are in the market for a used car. I intend to keep shopping here for my future vehicle needs first and foremost.

Mehmet Akbas

Excellent place to purchase a well maintained used car. Ask for Lucio. He is very helpful and friendly.

Tom Rice

This is an awful place to buy a car. The “General Manager” is a frumpy, grumpy old man who told me my trade was worth way less than KBB value. I don’t understand what the gimmick was to come outside and then try to save me from going back to NY. I truly thought this place would be a different experience. My sales person was great, but every time I saw him exiting a conversation with the man in the glass office he seemed like he was coming back with dissapointing news. Idk how anyone can work under these work conditions... don’t bother calling me, you lost your chance and I bought a car. Oh, and where the hell is the water, or a service waiting area, this place looks and seems like a painful death. No energy in the building...

Brendan Kennedy

Recently purchased a vehicle from this dealership. Initially I am very happy with the vehicle. The customer service was some of the best if not the best I have ever experienced. It was definitely the best experience I have ever had shopping for a car. The associates were personable, kind, straight forward, and very concerned with customer satisfaction. I would recommend this dealership and its people to anyone! THANK YOU!

Hawkin Pete

I drove 40 minutes to buy a car from this place $10,000 cash in hand. When I got there I told the Manager I was interested in buying a car. He said his salesman got into an accident and that no one would be able to help for “at least” an hour and a half. I asked him why he couldn’t sell me a car he said “that’s not my job”!!! Wow!

Monica Swanson

This place is really, really no frills. The staff seems straightforward, but could be more charismatic. Plan on buying floor mats and replacing wipers and tires soon after purchase. They often don't have floor mats in the vehicles, and while they say they will get them for you, and touch up paint, they don't. The tires and wipers are the lowest quality available that they put on to sell the car, so you will need to replace them within a few months. I'm not totally dissatisfied with the purchase I made, but I doubt I'd do it again. I wanted to update this review. We have had the car we bought for almost 3 years. Thank goodness it is my husband's car, because if it were mine, it would have had to go long ago. I still feel nauseated every time I ride in it!!! Whatever fragrance is used when they cleaned it to sell it, or when it was returned as a rental car, NEVER LESSENS OR GOES AWAY!!!! It also gives my kids a headache.

Rajaganesh Gounder

We purchased a 2017 Kia Sedona LX from this location. We loved the No Haggle Pricing, Quality of the Vehicles, Payment Options that we can choose to pay how we want for the vehicles, Maintainence of the vehicles, and Presentation of the whole customer service and sales process. It was a very enjoyable experience. We took a trip from Long Island, NY and it was well worth the trip. We are very excited and satisfied with our purchase. Thank You Hertz for making our dreams come true. *** I would also like to give special thanks to Celenesse who assisted us with the whole sales process. She made the experience even more special and went above and beyond our expectations. ***

LER

Very courteous and reasonable offers. I bought my vehicle from them and couldn't be happier with the deal I got. Great price and amazing condition. Toni Colassaco is great with customers! Would buy from them again!

Patricia Macartney

The staff here is so accomodating. It's a wonderful program and our salesman, Mark, could not have been nicer. The senior staff, Steve, for one has been most helpful with the whole process.

Laren Wilson

I dont drive so i dont know

Michael Lewis

Great price and car. I purchased this Altima and frankly their price was very good. The car was in great shape and it was a smooth ride. The transaction went smoothly. There was some oil leakage but it was because the auto repair place didn't replace the oil filter properly. They corrected it at no charge. I had consider other rental companies but Hertz seems to be consistently a few thousand less for a comparable car. I will be taking my daughter to check out a new used car soon. This location will be the first stop.

Jody Roussel

Great customer service! The manager ali offers great no hassle no hassle low prices, although having been used as rentals they are in impeccable condition and reasonable miles!

kianna davis

Tony made my car buying experience very easy. He explained everything and he wasn't pushy. It was such a pleasure to work with him. Great job!!!!!

albert samaniego

Went in to test drive a 2014, bought a 2015 instead because the prices are so reasonable. Spoke to Tony before heading to Hartford to confirm that the vehicle was still available. I was weary about purchasing a car that had been used as a rental vehicle, but Tony answered each of my questions about each of the three vehicles I test drove. The transaction was painless and easy. This was the first time I've been able to buy a car, start to finish, in under two hours. Extremely satisfied with my purchase. I highly recommend Hertz Sales and will be visiting them again in a couple of years.

Greg Ratti

Bought a car here, a great price for a low mileage vehicle! They have many and even take trade ins, I suggest asking for Paul Hansen, he's the kind of sales rep that you'll like dealing with

Mistress Kay

Just bought a 2017 Nissan Sentra on Friday I absolutely love it. From the time I got there I was greeted with friendly upbeat attitude and the team work was amazing between the guy and his associate I only remeber her name though. Celinesse was amazing! Didnt harass me for a million add ins she took what I said and listened instead of pushing. Now my car, I love it! No complaint here!!!

Jingjing Yan

First of all, the buying process was ok, and Tony (the salesman) was kind and helpful. But the following things makes me want to give them a negative star! I purchased 2012 Nissan Sentra at this store on September 2014. The buying process was smooth and after waiting nearly 10 days (for the title processing), I got my car and it looks great. After two weeks, I found one of the vents did not blow air out, so I called them and get it fixed by their auto store not far from their location. Except that, everything was good until 4 months later, one of my friends wanted to buy a car and I shared my experience with him. I suddenly checked my car Vin Autocheck and surprisingly found an ACCIDENT!! The accident showed up as March 11, 2013 "MINOR ACCIDENT OR VEHICLE DAMAGE REPORTED", almost one and a half years before I made the purchase! This definitely made me very unhappy at that moment. When I bought the car, they showed me a clean Autocheck report, with no accident at all. Only after 4 months, the accident showed up. The car now feels unsafe to drive, since I don't know how the accident happened and how the damage has been made. The second thing is when I’m trying to sell this car in future, the accident will decrease the resale value-which means I've already lost a certain amount of money. In addition, no one knows whether there will be other accidents shows up in the future. I then contact with Tony first, he is still kind and trying to help me solving the problem. But he is not the boss here, so I have to call Steve Hutton (the manager) today, and it is him to "push" me to write this negative review. First, his attitude is bad, really bad, and he is impatient from the beginning. Second, he give me an impression that he does not want to solve the problem in any way. He told me there is nothing he can do. He stressed he the Autocheck shows no accident when the purchased has been made, so they don't have any responsibility. I understand the Autocheck part (nobody knows when accidents will be reported), but I argued that the car accident happened when the car was still a Hertz rental car, in fact, this car was a Hertz property all the time, so Hertz company knew the accident for sure, but he said "we have nothing to do with Hertz". Oh really, their name is "Hertz Car Sales"! He hangs the phone when I'm still talking to him!! What can I say? Maybe I'm the unlucky guy. But this kind of things could happen again, and I want to warn you guys when considering buying cars from this store. You have to have your own mechanic check the car whether there was an accident or not. Don't trust them and the Autocheck they provided. Even if they know there was an accident, but as long as the Autocheck report is clean, they won't have any interest to let you know about it, and they are better off while you get stuck. And their manager sucks. Everybody wants to buy a good car with a competitive price, but not with accidents show up in future reports. I have an impression Hertz has a motivation to choose when to report the accident---Yes, after you buy it. This is not the end. I'll definitely contact the Hertz Car Sales up level persons and also their parent company Hertz, and fill complaint to the Attorney General of Connecticut and the Better Business Bureau.

Gautham Dhar

I am sorry to say this but I had one of worst experiences yesterday. I was really interested on a car and came down second time to finalize the deal l but the response I got both from the sales guy and the manager was not good. I had also called them several times yesterday & I understand they were busy however I did expect a call from them but no one ever bothered to respond back. Sadly they had to lose a prospect customer.

Mihei P.

What a waste of time!

SEXY FIBROMOM

Our Salesperson was Antonio Colasacco and he was super friendly and extremely helpful. We're shopping around for a new car and I think we've found the place to get it. I'm

Alex I

I recently purchased a 2017 Nissan Rogue from Hertz Car sales of Hartford, CT. The experience was enjoyable, Great !. Tony Colasacco made a difference for his understanding and consistency in filtering through their inventory for a selection that worked for me. I truly appreciate his no-pressure sales approach. I will be buying again!

Karl Tummings

Very easy process and up front prices. The sales staff are easy going and non abrasive.

kevin schlupp

Mark was a great salesman, but the management was a little pushy insisting on giving a review score of 9 or more. Still a good place for a low price though

Anonymous

Just OK kind of place. Car(s) has scratches on it. No detailing at all. They will wash the car mentioning it as a big favor they are doing. You will find past rental receipts inside car you bought (another worst thing). Price is just OK as per market. Customer service is average. I agree bring your own water (most pathetic thing). If you complaint / give suggestion to them, you will hear this rudely "What you pay is what you get". Really? Huh! Not going again.

Marc Conrad

At Hertz Hartford, I recently purchased a used 2018 Chevy Malibu LT. I paid more money than originally planned, but I am very happy with the outcome. The vehicle had 45k miles at the time of purchase (yes high mileage), but that does not fully concern me because my Malibu is in like new condition. It was well cared for while it was in the Hertz rental fleet, and the drivers were nice to it. Plus too, I am a college student now and if I want to buy another vehicle when I graduate, I can trade in (but probably won't because I LOVE my Malibu). The buying process and paperwork was smooth and easy. The sales representative who helped me was very nice and was patient when I asked to see multiple vehicles at first. The inside of the Hertz office could be a little nicer, seems a little dated is my opinion. Overall, I am very happy with Hertz even though I spent more money than originally planned. I now look back and learned that you do pay more $$$, but you will get a like new vehicle. Tony was my sales rep and he was very nice!! Thanks Tony!!

Denise Rivarde

Antonio(Tony) is an amazing sales person, very helpful. I would recommend him to anyone. He is a very pleasant person to work with and does his job with a smile!!!

jeff orange

After a few dealerships, and a variety of options, I found myself at Hertz Car Sales in Hartford. My initial sales associate was Anthony and he was wonderful; he explained the history of the vehicle clearly, showed me what had been done mechanically to the vehicle recently, as well as current inspections. He signed me out and I was able to see how it drove; in town, on the highway. When I decided that it was the vehicle for me, he helped me go about financing. My credit isn't perfect, I'm reestablishing after a few stupid choices when I was young, and Anthony really did his best to get me the best option. And this is when I began dealing with Harold, who is the business manager. Harold was beyond helpful, and he really went above and beyond getting a good rate to finance, especially given my circumstances. All in all, I would most definitely recommend this dealership, they were wonderful, and I will definitely go back when I need a new car.

Joseph Kelly

Great experience

A.J. J.

I highly recommend Hertz Used Car Sales in Hartford. Steve and his staff were very friendly, and they made getting a used car in Hartford a seamless experience for me. He remembered how to spell my last name which showed him to be personable. Other staff members offered me coffee while I waited. I'm happy with the car so far.

Jay Kennedy

Very reasonable prices for cars just out of the Hertz fleet. We'll probably try our luck with the rent2buy program since those cars can be newer with less miles. That way they are still covered by the manufacturer's warranty. Either way I'm convinced I'll be buying my next car from Hertz.

Dos Ferro Boys

Went in with a unique situation involving a name change not yet reported to Social Security, and came armed with all certified court documents establishing me as having had that name and changing it to my new one...and after having about a five minute conversation, in which they told me that I “might be a terrorist” and that my honesty was “setting off a lot of red flags,” the manager came over and flatly said “we’re not going to be able to do anything for you.” I get it, it was a unique situation...but they didn’t even offer to let us test a vehicle, regardless of the issues at hand, they never even said something as simple as “we’d love to work with you when you get this issue straightened out.” In fact, we never even got a “thanks for coming by.” DEPLORABLE customer service.

EmmKayy .

Nice location with quality cars. Great salespeople.

Summer Jennings

I had called to inquire about a Nissan Versa that was on their lot, and had called them to make sure it was still available, since I would have to make a 2 hour drive to get there. The sales man, Lucio, told me to come early on Saturday morning to test drive and and buy it that day. I called the day before to make sure it was still available and they knew I was coming. I got an email from Lucio late Friday night telling me to call him. I called early in the morning on Saturday to no answer, left and message, and began my journey down to Hartford. When I got to the dealership, they informed me that they sold the car last night. These guys wasted my time AND my money.

Gowthaman Karunanidhi

Useless place. The guy named lucio ruzzier doesn't know how to interact with customers. Hertz sales is worthless. They ask you deposit of 200$ and proof of insurance for the vehicle you are likely to get from them to move to the next step which is finance option. Total waste of time. I would recommend everybody to choose a better place. They dont even give you a glass of water. Show faces. In the middle, they go out for smoking while customers are still there. Dang! Horrible experience.

Willian Ganzert Lopes

They have cars in good conditions for fare price.

Trinity the x

We have bought 2 cars (and will buy more) from them. They are awesome! Stress free, clean and well maintained cars, all at a good price. And I had water, so I have no idea what that other poster was complaining about.

Brian Bartholomew

Got a good deal on a newer car, without feeling pressured. Worked with Celinesse, and would totally recommend coming here if you're looking for a car.