Reviews of Dollar Rent A Car (Rent Cars)

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We've got the feddbacks of real people like you who are buying the products and services of Dollar Rent A Car (Rent Cars) in the area close to the state of Connecticut.

Currently this business has a rating of 3.6 stars over 5 and that score is based on 272 reviews.

You must have seen that the average of ratings is really high, and it's founded on a very large number of scores, so we may conclude that the score is very credible. If people have bothered to leave their score when they are pleased with the business, is that it works.

As you know, we don't usually bother to put feddbacks when they are positive and we usually do it only if we have had a problem or issue...

This Rent Cars corresponds to the category of Car rental agency.

Where is Dollar Rent A Car?

REVIEWS OF Dollar Rent A Car IN Connecticut

Alex Evsyukov

Terrible service. You are not welcome here. Please do not visit us!

Julie Vesper

I had a great experience when I rented from the Manchester airport. My car was ready and everyone was kind. Thank You for the great service!

Michaela Kuoni

Eigentlich kein Stern verdient... aber zum schreiben muss man was auswählen. Als wir das Auto zu Hause gebucht haben war der Preis unschlagbar 300.- usd für 2 Wochen. Taxen inkludiert. Doch als wir in Miami Airport das Auto abholen wollten wurde uns fast schlecht als die uns noch 700.- usd verrechneten. Wir waren zu müde um noch lange zu diskutiere. Soll uns eine Lehre sein. Egal wie müde ihr seit. Lasst euch nicht abzocken. Bucht auch niemals direkt über die Website. Bucht das Auto zusammen mit dem Flug oder Hotel. Dann sind ausser Taxen alle Kosten dabei. Ah ja und lasst euch keinen Toll Pass andrehen. Wir sind von Miami-Tampa-Orlando-Miami gefahren. Bei einer Toll Stelle mussten wir noch drauf zahlen und bei den andereren konnte man Cash zahlen. Dieses Geld holen wir uns noch zurück wenn wir das Auto abgeben. Nebst dem ganzen hatten wir in Orlando eine leere Batterie. Die Hotline ist mehr als nur mühsam. Sie haben zwar deutsch sprachige Mitarbeiter, aber es war trotzdem kompliziert. Mein englisch ist nicht schlecht aber in diesem Fall müsste man es besser können. Wir haben uns durchgeschlagen. Aber der Tag war ruiniert... kannst alle Pläne über den Haufen werfen wenn sowas passiert. Wir mussten selber schauen wie wir zu einem neuen Auto kamen. Der Auto Service half uns jediglich das Auto wieder zu starten. Der Typ war aber super hilfsbereit und ehrlich. Er kam von einer externen Firma und war auch kein grosser Fan von Dollar. Das muss was heissen. Nächstes mal mehr auf die Leistung als auf das Geld schauen. Kommt besser. Paar aus der Schweiz Juni 2016

Hassan Al-Shawaf

DeAnna Chapman

Dollar car rental in Nashville was outstanding! Everyone was courteous and friendly and took really good care of us. The price was very reasonable and the quality of the cars were excellent very new and clean. I will definitely rent from them in the future.

Leo G

A bunch of liars and crooks!!! I clearly declined the loss/damage insurance when I book the car because I have a good protection from my Chase Sapphire card. The agent asked me to sign each screen w/o explaining what it is. They charged me another $155 for the insurance coverage that I verbally declined. Do yourself a favor. Never do business of this group of cheaters!!!!

Sonja Odom

Easy to find in the small airport but cost 3X what I normally pay for a weekly rental.

Karthik Naidu

This company should be avoided at all costs. By no means do I go out of my way to malign a company, but the experience I had was exceedingly poor. I made a reservation through Expedia with this company that totaled roughly $72. I flew from the east coast and when I arrived at the rental car booth there was a lengthy wait. When I finally got an attendant, I told this individual that I didn't want any additional coverage on the rental car. He subsequently had me go through multiple lengthy screens which I had to initial, then I picked up the rental car. The car was fine, the trip progressed, and I returned home. I then come home to discover an additional charge on my account for a "loss damage waiver" for an additional $60. Like any normal consumer, I contacted the company and indicated that I did not sign up for this coverage, and requested they remove it. They declined. They referred me to their corporate help center which was literally only open a few hours a week and they didn't have an email or voicemail. The corporate representative basically told me that I signed up for this coverage in the myriad of documents that I reviewed on the screen. I guess I didn't scrutinize every detail in there after my 1,500 mile flight. The representative told me to essentially pound sand. I then tried to dispute the transaction with my credit card company, the first and only time I have ever done so, and was denied a reimbursement. I have rented a car at least 20 times, in the United States and 3 foreign countries, and have never experienced this type of issue. If you read their other reviews here on and other sites, you'll see similar results. I will never rent from this company again and urge everyone else to choose another rental agency.

Dositeo Otero

pradeep vemuganti

Charged me 488 dollars for just 1/4 gas was not there!! It was half a tank when I picked up and I returned it 3 quarters. I have called customer care, spoke with manager. No response

Vann Jones

Easy in, easy out. Good car. No worries.

Joan Reisinger

The attendant there gave us a free upgrade to a huge jeep because they didn't habe a full size car. Plus she was super nice and personable. We were in and out in minutes.

Michael Ellenberg

I normally do not rent from Dollar but my girlfriend recently had a very unhappy experience with the leading car rental company and so has forbidden me from renting from them. Delta had a link to Dollar when I made our airline reservations so I ended up using Dollar. Frankly, I was surprised how excellent the experience was. The bus from the airport to the lot was a brief wait. The driver not too talkative. The woman at the counter was a pleasure. I had the opportunity to actually select from about 5 - 10 different cars on the lot. I chose an Impala. The Impala has improved since I last rented one. I am tall and overweight and the Impala was roomier than my own Sonata. The return experience was also a breeze. I might actually make Dollar my first choice the next time i need a car - albeit the price will have to be right.

Tatiana Johnston

Never rent from these people ever!!! Under no condition give your credit card to these crooks!

Dennis Thompson

Easy and good value.

Tina W

I always rent from dollar with no problems but this time i was late due to traffic i was charged for a full day. I waa very

Daniel Hauglin

Definitely good idea to make a reservation.Friendly staff, good location.

Johnny Ellis

Gas cap was missing and I believe it affected my gas mileage and acceleration. Also, in significant winds, the car was not sealed and we had several hours of howling high pitched noise coming from the back seat. Dollar itself is a great company and I have no complaints with them except for their oversights.

Stephanie De Leon

My personal worst rental experience. Car was fine. The lady at the counter did not tell us about the $200 holding fee that will go on the card after the rental. Because of this, it took the remaining funds for food and overdrafted my account. If it would have been explained, I would have transferred money. I called the service center to ask why my bill was double the quote, the person interrupted me, yelled over me that it was fee, then hung up. I called back to speak to a supervisor and they explained that they couldn't help and that I needed to bring it up when the car is returned. Returning tomorrow. Will leave another review on that process.

Joya Barnes

Jennifer O'Leary

Check in at ohare was painfully slow but returning the car as t midway was easy and quick

Shih-Chieh Hsu

the staff just ignored what i ordered on the web, that is also why the waiting line is long. They just want to "re-arrange" everything and sneaked in those you don't need and even not been mentioned. the staff never mentioned about more insurence, then it was added on my contract and bills. that add $ 180 more dollars, and i just spent $110 at my original rent.

Albert Cook

sami sami.

Hashim A

Super professional and assertive staff, from the entry gate staff, to the service desk, to lot attendants. Each jumped at the opportunity to assist in every need. Helping with check in, checking out, my upgrade options, how different car features worked (from the GPS to the Stow&Go seats ). An All Round Awesome Staff at this location. Dealing with nationwide 1-800telephone staff maybe a little different but on site here they give nothing but the best. Thank you all.

Sylvia Thomas

Real friendly staff

Gionna Pitrone

Aaron Nibbs

service was Good and counter staff was very helpful

Milton Perron

Beautiful people, helpful and professional.

Katie Roberson

Amazing experience all together. First time renter here, and Danita the Rep was incredibly kind and helpful and sincerely there to make sure I understood everything and was helpful. The ease of the whole experience was great, along with the random car selection.

Mayra Saenz

Rob Smith

Fine. No problems and that is always good.

Freite Dos

(Translated by Google) Rent a car and she wanted to force me to buy insurance saying they were required to drive in FL which is not true after deliver the car a week did charge my card for $ 385 made the claim tell me POSSIBLY be a guarantee answered him that I had already delivered the car and I repeat the same thing as if in 14 or 21 days following the problem to my bank claims ie I solve the problem IMPOSSIBLE MAS FRESHNESS (Original) Rente un carro y la joven me quería obligar a comprar seguro diciendo que eran obligatorios para poder conducir en FL lo cual no es cierto después que entregue el carro a la semana hicieron un cargo a mi tarjeta por $385 hice el reclamo me dicen que POSIBLEMENTE sea una garantía le respondí que yo ya había entregado el carro y me repiten lo mismo que si en 14 o 21 días sigue el problema reclame a mi banco es decir que yo solucione el problema MAS FRESCURA IMPOSIBLE

Ken Lewis

Will never rent another car here again... I prepaid for the car and when I went to pick it up it wasn't ready. I waited almost 2 hours... When I received the car is was dirty with food between the seats. Inside the doors were dirty, and the windows were dirty. The staff was not friendly at all...

taylor flynn

Gina Leon

Great service

Deborah D. Jenkins

Excellent experience. Great car, GMC Acadia. Well-maintained. Courteous staff. Easy return.

Jeffrey Chin

This was a Terrible Experience. Initially, I was a customer willing to pay and use this rental service. Terry was rude and unprofessional. She didn't even say hi when I said hi. I asked her how is she doing and she said " Dollar or Thrifty"? I asked for pricing and an explanation of charges and she wouldn't give me the details. Then she swiped my card and claimed it wasn't working, even though I used it about 5 minutes prior. When I had to use a different card, she swiped the card without telling me charge. My bank contacted me with a fraud alert. I showed respect to her and others but I do admit that I was VERY dissapointed and I was treated poorly. Even when I asked for a particular rental she claimed that they didn't have the keys. There are so many other bad aspects that are affecting my life that I am not able to include all of it now. I respectfully left and told them to take care and have a good weekend. I told her to cancel the reservation. Then I find out through Travelocity that she didn't cancel it and in the system it stated that I had the vehicle so Travelocity had to tell them to cancel it. I do not plan on giving my business to them if possible. I am going to use a different rental service to make this urgent trip this weekend I hope that no one else has such a frustrating experience. Sincerely.

Gretchen

Arrive in Nashville on Christmas Eve with a sick husband, exhausting day, and they literally have NO CARS!! Garage is empty. Apparently trying to "borrow" cars from Hertz?! Have had reservations for two werks. Never again

Red Light Photography

It was my first time renting with Dollar and my overall experience was very pleasant. My shuttle arrived at the DTW airport within a reasonable amount of time and the driver seemed very nice. Once at the rental office, everyone was very professional and timely. At the front desk, Paul helped me secure my rental and made sure I was aware of my early turn-in location and each step in between. My rental was up to standard, clean and they even let me upgrade as my "Military Discount". The guy that helped with the Pre-Rental Vehicle Inspection paperwork was also very nice. He helped get my bags in the car and was very informative. I will definitely be using Dollar for my next car rental.

The Guardian Animal Foundation

They are fabulous. Never had an issue.

Thomas Osborne

Very quick, very easy, very nice Car and last but not least a very nice price. I will use Dollar again!

Cali Hlavac

I needed a way one rental from Kansas City to Omaha, and noticed how much more reasonable the rate was for Dollar/Thrifty. As a frequent traveler, I scoured these sites before booking, having seen other negative experiences in other cities from this company. However, I had a fantastic experience. I walked up to find a line into the hallway, but it only took 15 minutes for the team to accommodate everyone in front of me. The man who assisted me was extremely friendly and knowledgable, and even upgraded my rental size because they were out of the one I booked. My car was clean, worked perfectly, and I dropped it in Omaha today with an equally friendly female. It was the BEST value for my dollar on this trip and I couldn't be happier!

Cassandra Powell

The customer service for key advantage members was lacking upon rental and upon return. I was very disappointed with Dollar. In addition, my car was not ready and I had to wait for appx 25 minutes for my car. The rep, who was inconsiderate and downright rude, didnt even tell me about the wait. I had to go back twice and ask for information. It was not a good experience.

Carole Chappell

Erika Santana

(Translated by Google) Very efficient staff (Original) Personal muy eficiente

Nicole Boss

We rented a car for our honeymoon in NM. We were lucky enough to have Jesse work with us at Dollar Rent a Car when we arrived. He was super accommodating and helpful to us! I would use Dollar Rent a Car again just because he was so easy to work with.

Ginger Jones

Gave them a two star because they tried really hard to fix the problem. We ordered a minivan so we can transport our booth for a trade show we were attending. When we arrived, they said they did not have anything available, so they gave us a sedan, and told us we had to come back the next day. We drove back to the airport the next day, they gave us the van, only to find out the seats were broken, which did not allow us to fold the seats down (the entire reason why we needed a van in the first place). They gave us an older van, which struggled. ,,,,Thank goodness we are patient, because this was a mess!

chris rice

Couldn't rent a car without a credit card..customer service wasn't helpful or professional at all..wouldn't spend a dime here ever.

Haiver Carrillo

Bill Daniels

I only rent from Dollar, for both my personal and business needs. I always get a great value, a good, clean car, and some of the best service in the business. I really appreciate what you do!

Brad Hovey

TIO RAMON

The wait was short since I had reserved the car weeks in advance. The staff was very professional answering all my questions. The car is usually what I expected but occasionally it is either too small or too big. I usually reserve a car with Dollar because the cost is sometimes a bargain; or lower than the competitors. If the price is too high I usually wait until they have a promo of 10% off or more.

Craig Restrepo

I had been dreading this experience based on other reviews. However, after arriving at the facility I was warmly greeted by Nicole who was super helpful and pleasant. I explained to Nicole that my wife and I were visiting Michigan and driving all over the state and Nicole provided plenty of good insider information for us to try while traveling around. The return was just as easy and pleasant, as were the shuttle drivers, which leads me to believe some of the negative comments about this location were either due to bad luck or misunderstanding on the part of the renter. I have experienced a bad rental car agency (Fox rental cars in Salt Lake City) and you can see my 1 star review if you want to prove I am not some paid individual trying to support this location. I would certainly go through this Dollar location if I ever return to Michigan in the future and I greatly appreciate everything Nicole did.

Rick Clyne

The folks at dollar were top notch. They even gave us an extra day of rental for free

Jessica Rupard

The experience as a whole wasn't horrible. The guy at the counter was nice and helpful. My only problem was I had to wait 40 minutes for another one of my debit cards to be brought to me. When I had called customer service to ask exactly what was needed to check out they told me my ID and a credit/debit card. I took that as only needing one, but for identification purposes I needed 2 forms of either a ID or credit card to prove I was who I said I was. I'm thankful they are checking but I was never told that. It's a good thing I lived 20 minutes away, but what would've happened if I flew in from 1,000's of miles away? I wouldn't of gotten a car. Just know what to bring and you'll be okay. As a first time renter I had no idea, and they won't tell you specifically.

LAJAED ROBINSON

Lori Mccammon

celeste elechi

Quick service

Sherri Muse

We signed up for a corporate account for our business and the airport locations refuse to honor the contract. Phone calls were made to correct the charges and could not ever get connected to the correct department and multiple times we were hung up on. Sent email and fax to corporate and never got a response either. Nightmare!!!!!!! Bad business practices and shady customer service reps. Never again. Signed up with Avis and has been a wonderful experience. Dollar never again.

Gayle Simmons

Clean cars, helpful agent.

Johnny G

Amazing group of people. They were super friendly and were just what we needed after a miserable flight in. Check in and check out were a breeze.

Consuelo Foster

Reasonable and agents very helpful

Julia Colon Cardona .

DJ L

A good place to get a car without much hassle. The car was nice and clean with a full gas tank and the employee was nice. I had tried to get a car from Enterprise but neither of my credit cards would process in thier system. There was nothing anyone could do for me without a functional physical credit card. I went to Dollar because they accept debit (with a rather large security deposit) but as it turned out I didn't need to deal with that because my credit cards worked there with no issues. My only complaint would be that they seem to have only one employee who runs both the office and the shuttle so if he is out driving you must wait outside for him to return. It's a minor inconvenience but considering it's a rather small company it is understandable.

Israel Galindo

They don't call it "dollar" for nothing.

dalal bazzi

Very Bad costumer service, rude people at front desk. They had only one person at the front desk which took her sweet little time helping another costumer, finally got help from another companies employer "which was nicer" Asked to add another driver was told that I had to pay 15$ extra per while other companies charged 0$. Didn't get the car we booked. And on top of all that got letter that we need to pay 22$ for a toll road that we already paid for, the letter said we must have a receipt for us to not get charged. WILL NEVER EVER RENT WITH THEM ANYMORE!

salvador solache

Awesome service. Easy, smooth, fast, and economical.

Crystal Brigman Mahaney

Believe the other reviews. The customer service - especially the phone customer service - is atrocious.

Martha Mowry

Everyone was so very nice and attentive!

kevin Brooks

Had a great car for a great price. Had reserved a small car but as it turned out, there were 2 extra people with us....with luggage. They rented me a small SUV (Kia Sportage) for a very small additional fee. Vehicle was great, very new and drove like a champ. There were also the only rental company that was open late enough for me when my flight arrived. Will Definitely use them for my next trip.

Jenn Comes

They expect you to put down a $350 deposit if you are using a debit card!! Are you serious?! Thats absolutely ridiculous!!

Alan Haggadone

Staff were friendly but it took forever to get my car.

John Albrechtsen

Crappy crappy situation and service. Booked a car at 11:30pm on a Sunday. Flight was delayed so I didn't get in until after midnight. They were closed! So I had to stand out in the cold and wait for a cab. I make it back in the am to get the car and this rude agent tells me they won't honor my rate because now it's a Monday. She tells me I should have read all the fine print when I signed up. Sad.

Kimberly Sterling

Got an almost brand new car /suv to rent at an awesome price!

Airiqua Willis

Christina One

Nikki Barelli

Is a very small store if I

Mohd Adnan

Mary Lee DeCoster

Consistent good service from Dollar. Nice cars, great rates, friendly staff.

Martha Chamberlain

EILEEN RIFLEY

They are my choice car rental place every time I fly to my hometown Chicago.

Jd Ackley

NEVER PREPAY!! Flight delayed and they were closed when I arrived (what airport car rental does that?) Dollar uses a third part for prepaid who refused to issue credit.

Marc Harmon

Buyer beware!

The LuxeTraveler

Aubrey my service agent was nice and professional and got me in and out. I was happy with the selection of clean, quality vehicles to choose from. I had a smooth ride , no complaints. Will definately rent from them in the future.

John Grout

Nice car

Paul Theberge

Easy pickup process but a slightly confusing drop off. Not what I customarily come across. Maybe consider instructions when first picking up the vehicle. Otherwise fine vehicle.

Michael Saucedo

Linda Hernandez

This was our first time renting and we had a great experience with Dollar car rental. The car ran smoothly and was super clean when we picked it up!! Truly a great value! We already reserved again for June! Thanks Dollar!!!

Nick Archiere

They suck....they always find random charges and ruin vacations. It's been done to me and my family a few times.

Arthur Dyer

Thomas Gibbons

Frank Wong

it is inside the Mccaran rental car center in las vegas, one of a few rental car agency inside the hub, open 24 hr, 7 days a week.

Lucas Haas

The van we rented didn't have a Bluetooth option.

Martin Jönsson

Peggy James

We had a good experience. Fast checkout and drop off.Great price.

87508ran

I was given a Nissan SUV and I loved it. I'm a express member so the registration was a breeze and the SUV was clean and ready to go. I highly recommend Dollar.

Mark Artis

Jennifer Engman

I wish I could give zero stars. This is the most shady company I have ever dealt with. So much so I was compelled to write this review and I never do this. Obscene amount of hidden fees and the agent at the desk lied to me to get me to sign off on things to make MORE money. I was told by an agent that I HAD to have insurance, which I later found out I didn't. I was also told by the agent that I needed to purchase the toll service, WHICH I DIDN'T. I tried to call customer service to explain my situation and she said "I'm sorry, but you signed the agreement." I have never felt so swindled. I would have saved so much money going with another company. Don't let them fool you, this is not an economic choice!

Toni McMillin

Kaine Riggan

Vincent is running a SCAM. I am a twelve year loyal customer and they just hit my card for $2578.22 for a two week rental of a Kia Soul with an oil leak. Customer Service says it is right and Vincent (city manager) won't return my calls. Nashville renters, BEWARE.

Harvey Credle

Picking up was easy & pleasant. No One was there at the drop off.

Rebekah Maccaby

The rental people were nice enough, and I got the car quickly, but it stank because someone had been smoking in it. Dollar is supposed to have the same non-smoking policy as any rental place, but does nothing to enforce it. There are no "NO SMOKING" tags inside the car, and no notes in my rental agreement.

Laura Rice

Absolute nightmare. Don't even think about it using dollar rent an experience from Hell! First, the vehicle they provided had an invalid registration. Then, I had to go through major hassle to get a vehicle that did have a valid registration. Vehicle did not run properly. Then, all these mystery charges showed up on my credit card that made no sense at all. I called them, sat on hold for, LITERALLY, an hour then a person who barely spoke English transferred me where I sat on hold for another 20 minutes. Another lady who barely spoke English was of no help. RUN, RUN, RUN.

S H

Very efficient.

jeremy yeager

john sullivan

They upgraded me to a full-sized vehicle after learning a family member was in the hospital. It helped tremendously getting him in the car after being discharged. Thank you. I'll be using y'all a lot more now.

Denny Dobbin

Great. One problem I had was when the gas door on the Ford Fusion Hybrid rental wouldn't pop open the night before I turned in the car so I was unable to fill the gas tank. Next morning I tried again but again the gas door failed to open and I got only an error message. Temperatures were running up to 115 degree F in the Las Vegas heat wave. I called the Dollar emergency aid number and got a very helpful agent but who could only advise that I change cars. So next morning I drove to the LAS rental return with a third of a gas tank to show the Dollar turn in agent the problem. As luck would have it, the gas door finally opened. I explained my dilemma and the agent allowed me to leave the facility to a near by gas station where I filled the tank and had enough time to return the car and catch my flight home. Thanks to Dollar's help in helping resolve the problem.

Michael Sahlit

John Bjerke

Service was good just rented a mid size suv and it was smaller than a regular car inside. With the car seat in the back for the baby the front seats had to be moved forward and seating almost straight up. My bad for thinking I would have more room in a suv

shaun maher

The rental agent in the garage was very personable, friendly, and professional. He was very good at his job and had me in and out. He made the entire process very easy. Thank You very much Dan!

Michael Fruchtman

The line to get the car took 45 minutes. Crazy slow due to understaffing. Car seems nice though. They tried to over charge me but I had emails of the price so they backed down.

Mack Long

Dollar was fantastic! The service was great, unlike some of the other car rentals it felt like they really cared. We had a rental pre-paid with FOX and a pay-at-the-counter with Dollar just in case. FOX totally dropped the ball again, so we went to get the car with Dollar at a different location for a 5pm pickup. We got there around 5:15 and they had closed at 5pm (3rd party's websites fault not Dollar) so we start calling and of course the corporate office says there is nothing they can do and they can't promise this location would match it. We figured we were out of luck. Went to this location and the staff was extremely helpful! She matched it the best she could (airport has a couple extra fees) and we were okay with that. Reserved at 113, day of quote was 180, she got us down to the 113+airport fees of 135. Service was reasonably fast, they got hit with a surge when we got there and only had 2 people on the counters. But they did their best. The made a customer out of me. Thanks Dollar!

Gwen Mitchell

Can't you use a credit card or debit

John Hanou

I've been renting from Dollar for more than 10 years and this is the first time they wanted to charge me to clean the car because it was in the contract that I signed. (This is the first to my knowledge!). At first they wanted $125 then after I complained they said Okay, how about $75? Sounds like a scam the Dollar airport employees made up. Because I had a flight to catch I agreed to the charge but told the person checking me in that I would challenge the charge. He said I could go to the counter and do that and when I went up the counter had 20 people waiting in line. So I decided to wait and call corporate headquarters. The person I talked to said there was nothing they could do about the charge. I told them they just lost a loyal customer - she didn't care. By the way, the car wasn't that dirty. Dollar (and apparently Thrifty) have gone down hill since Hertz took them over several years ago. I am now challenging the charge through Chase credit card services.

Joe Boudrie

smooth and easy very good staff.

Louis Trujillo

Chris Kane

Took forever to get my car and the whole time all they did was try to up sell me on another one. I had an appointment time to pick it up at 10am and it wasn't ready until almost 11am

Kathy Brown

There was a line at the counter when we arrived in the shuttle, but once I got to the counter, service was fast & friendly.

A Watchman

Corporate criminals and liars. Don't do business with Dollar they will waste your time, steal your money, and when you expose their lies they threaten to call security. The main criminal I dealt with is called "Kurtis" wouldn't give a last name. Went to extend my rental via multiple 1-800 #'s and was told they could they could not help me and there was no phone number for the Dollar Las Vegas Airport location. My car was in the shop 90 miles away and I needed help and all I got was the runaround. So I drove the 180 miles (roundtrip) to Vegas to get more of the same runaround and hassle. Turns out they rented a car that was being recalled and there is NO phone number to call them directly, nor could I do it online. They knew I may want to extend and the car. The car is scanned and checked before you are allowed to leave the facility. This car shouldn't be allowed on the lot, let alone rented up to and including the day its supposed to be returned. They wasted a solid 12 hours of my time and I want a full refund. The Attorney General is being notified, BBB complaint, Credit Card notified, and if necessary a small claims court action. I emailed Dollar Corporate HQ's and you guessed it...NO Response!

Tonya Hall

I gave one star because zero was not an option. Once you rent you’re on your own. You find the car - You deal with it. When we finally got the car, we quickly realized that it smelled like 5 people lived in for a week while constantly smoking. It was extremely dirty stains on the carpet and seats. While driving it would slake when changing lanes. We tried to call customer service. I DON’T RECOMMEND calling customer service. 30 min later all the guy said was “oh I sorry. I will try help you” He did not. That is actually all he ever said. We drove back to the rental location at Bishop airport. Had to drag all our items back in to find out they have no other cars. He says one should arrive in 30 min and when they get out we can take it!! So.... this proves they don’t clean their cars. Looked into other rental companies. Hertz, Dollar and thrifty are the same so they had no cars. Checked another and they had no cars. I would suggest first to fly into DTW and skip Bishop all together. Second DO NOT RENT FROM DOLLAR - THRIFY - Or HERTZ.

Jeff Foster

I waited for an hour total with my hungry newborn just to be told they don’t have the vehicle that I reserved, which I needed. Worst experience I’ve ever had with a car rental company. How does this even happen?

Jil B

The company I work for only rents from Dollar. They are wonderful to work with. Cars are clean, and always in great condition. The staff's customer service is impeccable. We are repeat customers for a reason.

Hans Boyce

Love the staff

Mark Cruver

These guys were honestly super! While their location is not fancy, their service was. The car was not as clean on the outside as I would have preferred, the little thing did it’s job! Thank you Dollar for making my visit to the area a good one!

Isabelle Verbeke

Staff very accommodating and great service though in a peak hour. He also explained really well on the functioning of the toll when entering back into big cities as this is tricky and can get very expensive! I even had a small recap on how to drive the automatic car which was great and so useful!!!

Mema K

I don’t think I have had a better car rental experience. Misty went above and beyond to be sure my family was comfortable in our car. She even took the time to explain the different features of the available cars in the lot. We were at the beginning of a very long trip with teenagers. We can’t thank you enough! Trip is going great and the car is perfect! The price was great too

Garrett Dout

bags day

When my flight was changed and I came in a day late, my car was still ready when I got there. Ben was quick to have my paperwork and the check in process was as flawless as the check out. i love renting at this airport!

Lori Brown

The employee was very nice and very helpful, Illinois taxes SUCK!!

Brian scherbarth

Shannon Purtell

They cancelled my reservation when m flight was late, then they told me that they didn't have any available cars. They were unwilling to help me in any way. I ended up booking with Enterprise and even getting a lower rate. I will NEVER rent from dollar again.

Hayden B Jesse

I only gave it a start because I had too. The lady in front was not helpful at all. We were told they did not accept debit cards. After an hour of calling around, we were told since we have a round trip ticket home we don’t need one. We already booked and paid for one at the airport. After we told them they said that, another guy that works there said oh well we can do that. Why did they not tell us that in the beginning!? I flew all the way across the country and waited 8 mo for this medical appointment and now I’m going to be 3 hours late!

Rachel Martinez

DO NOT USE!!! I didn’t have a credit card and was denied the car I prepaid for. I was told by the gentleman at the counter to call the place I booked the car through and tell them I need a refund. First of all, I booked the rental through the Dollar website. I had ABSOLUTELY NO IDEA that a 3rd party was taking my payment. I contacted the 3rd party and was told I violated the terms and conditions so they would not refund. I contacted Dollar via phone I was told I should get my money back, by 5 separate people. I was told to email their customer service and explain. I did. What was their response? I need to contact cartrawler to get my money back. Essentially, they did NOTHING to help me get my money back!!!

Jay Schafer

I rent from them 20 weekends a year. Always good service. Even better now that some of the workers know me by name and tell me about their kids, wives, etc. Nice to talk to. Great place to rent. Sign up for dollor express, its free and its worth it.

August Leitner

EN Kesse

Easy rental process and will return

Breeze Cantin

Mike Ritzi

HerbnKathyRV

Arrived Whitefish by Amtrak. Great experience. Dollar delivered our car to the motel and we had it for two days and then we just dropped it off at the train station and hopped aboard. Easy Peezy!

France Rovelli

slightly confusing at the counter. sometimes staff is absent and you have to use a machine. staff in the car lot very courteous and helpful!

Jim Tillery

After arriving during mid-day on a Saturday, my wife and I waited nearly an hour in line while one person was working the computer. It was not that they were under-staffed, other employees came and went, some would stand behind the sole woman working the counter and watched her work. I came to find out that these employees were indeed trained to work their system but for some reason decided to ignore the lengthening line. Upon finally getting up to the counter, the woman tried to add $500 worth of insurance to the bill, which l asked them to remove and I assume they did. I suppose that is my fault for agreeing to the extra insurance. Another problem was with the car itself, I had reserved a compact. Thrifty gave us a Chevrolet Spark, which is, according to Wikipedia, a member of the smallest of the subcompact size. The woman working the counter insisted that this was a compact and would not give us the larger vehicle. Frustrated and angry we left the counter only to arrive at the car and discover that the tire pressure monitoring system was reading a low tire resulting in yet more time wasted at the counter and further delaying us. Do not rent through them. They do not have their act together and during our time waiting in line had time to hear multiple complaints from other patrons. Don't make the same mistake we did, rent from a different company.

James O'Brien

My wife and I visited Nashville in September for our one year anniversary and rented a car for a day from dollar rental. We took the car to Lynchburg to see the Jack Daniel's distillery. We returned the car the next day and later that afternoon we realized we left our camera in the center console of the car with all the pictures from JD. My wife immediately contacted dollar rental and informed them about it and they looked up the car and said it hadn't been rented yet. So all we had to do is submit the lost and found form on line and they would look for it and call us back.... crickets they never contacted us back we called them 3 or 4 times and nothing.... 3 months later and still nothing from them. My wife sent a email about it to Hertz which is a parent company of dollar and they forwarded it to Nashville and.. crickets. The only logically explanation to why we never heard anything back is because an employee got a new camera or else we would have it back. As newly weds that travel frequently and have many years of renting cars in our future I dont recommend or intend on using them in the future.

Sarah Koop

Robert S.

I’ve used this place twice so far while in CT. , and they have been great both times. Nice clean cars at a good price with great service. I will definitely continue to use them on my return trips...

mindy cannizzo

Never have what you want no cars that you want only have seem to have big vehicles so they can charge you more money

Kate Kennedy

I reserved a car for Memorial Day. When I went to pick up the car the size I rented was no longer available. At first I was told I would have to wait until a car returned. This was not acceptable to me and began looking for other means of getting to where I needed to be -my Dads 86 birthday lunch! The manager, Charles came in and saved the day. He allowed the agents to release a higher grade car to me at the same rate as the one I originally reserved. Charles also did this for the other customer there at that time! Charles is the best. I made it in time for a wonderful celebration for my Dad. Thank you Charles and all the friendly staff at Dollar Rent a Car. Peace

Snuff Roberts

Front desk hung up on me when I asked if they had any additional locations in LV besides the airport. She was not prepared to answer a simple question. I called back and asked the same question and the guy I got didn't know either. I guess I should just start with a Google search. Total clown show.

Tanisha Brown

Larry Handley

quick easy in and out and return

Cecilia Zironi

I had a very bad experience at this place. We booked the car online and then when we got there we payed a huge amount of money for insurance and many fees that where not even justified in the bills! Plus, after 2 days we got a flat tire because the tires pressure was already low by the first day - they didn't check it prior to our arrival! The fees in the bill are really not transparent at all. It's a trap for tourists!

Alan Schwartz

Perfect

Victoria Kucinskas

Very nice people!

Desara Stephens

POOR CUSTOMER SERVICE IN PERSON AND OVER THE PHONE. THIS IS BY FAR THE WORST COMPANY EVERRRRRRR. PLEASE NEVER EVER RENT FROM THIS PLACE NIGHTMARE IN THE FLESH

G Brown

Excellent Customer Service @ DTW

Michael Schneider

Just Terrible!!! They don't even deserve one star! But google requires at least one. Reserved my rental car for 4-1-16 pick up at 8 pm. Going on vacation with the entire family 4-2 5 I am SO EXCITED!!!! Dogs kenneled and even got a sitter for my daughters hamsters On 4-1 called to confirm my rental at Noon and the call center said everything is ready to go.... I could not find anywhere on how to contact the facility directly. Arrived at Flint Bishop Airport to pick up my car with the whole family in tow. Guess what, the man at the terminal would not accept my debit card as payment. This would not bother me if i I simply misread the rental agreement. If I knew this fact I would simply find another rental car company that does. I made sure to read the rental agreement terms when i booked my reservation and thought it was fair when they required a little bit higher deposit. When reading the warnings online about rental cars and debit cards Dollar only mentions that they do not accept debit cards at Detroit rental agencies. My foolish mistake the man behind the counter told me is that Flint is a Detroit area facility. My bad of coarse, Flint should be considered Detroit, they are neighbors 75 miles away from each other. Thanks Dollar for ruining my families vacation. Try to find a rental on the first day of spring break at 8pm. I will be sure to share my experience with whom ever may ask. This is the first time I have ever written a negative review online, and I work online Remember when cash was king? Dollar doesn't!!!!!!!

Kristen Bert

My husband and I rented from Thrifty several times over the past few months while we were looking at purchasing a new home in the area. Thrifty consistently had SUPER great prices for their rental cars, great customer service, and a convenient (free) airport shuttle to help us get to/from Bradley Airport. We absolutely recommend using this rental company.

Nasiya Berry

Always a great experience when I rent from them... They are always very helpful, the front counter does an amazing job! I would always rent from them and recommend anyone else to rent from them its very convenience and the cars are always amazing , clean, washed and ready to go! I love dollar rent a car!

Miguel Aguilar

Yes,, they lie to you, the cost to rent is allot less than the actual cost at the time to of pick-up, and you either pay the extra cost or go without. NEVER AGAIN!

Ploy Apichar

Andrei Grad

I don’t recommend this place.

Elisha Ritchey

Keith Earlman

excellent, fastest rental ever

John Rausch

Being a Dollar Express member really makes things go very fast & easy- & it's free to become a member! I don't have to wait in line & can go straight to the garage & see my name is on the screen with a set car or row to pick from. I've used Dollar for many years & have had really good experiences during all that time!

Michael Brooks

This is the worst-run Dollar Rent A Car spot I've ever experienced. I've been to many before and I had a great experience. This one is dreadful. It is extremely slow. They had no system implemented to ensure the customer who was waiting the longest in line got their car before the customer who had just arrived. It took waiting outside for twenty minutes for a group of us waiting to develop our own system to make sure it was fair. Would not recommend this location to anyone.

Bryan Boykin

Vanessa Hall

Leila

(Translated by Google) Happy because during the trip they changed our car because there was an alarm in it (Original) Contentos porque durante el viaje nos cambiaron el coche porque había una alarma en el mismo

Jill Channing

Charge a bunch of additional fees

Noah Ker

Its the type of place where how you act determines the service you receive, some might think thats not fair, but kindness begets kindness. I was upgraded not once but twice. I wanted the lowest possible class, they didnt have it and auto upgraded me to compact. The last compact left had weather stripping fall off as I left the lot, I immediately returned to show the new damage, and they offered me a nice mid-size. Now THATS CUSTOMER SERVICE

Orlando Vargas

The service was ok but the car was dirty

Violeta Mora

(Translated by Google) BILKED !!! We were robbed! We rent for 10 days of a simple sedan and charged us twice, almost $ 500 more than had already paid, applying charges without our consent or explain it. SCAMMED !!! We've been stolen! We rented a single Sedan car for 10 days, and we where twice the fee charged, almost $ 500 more than what we payed HAD Already, without our consent Applying charges. (Original) ESTAFADOS!!! Nos robaron! Realizamos alquiler por 10 días de un sedán sencillo y nos cobraron el doble, casi US$500 más de los que ya habíamos pagado, aplicando cargos sin nuestro consentimiento ni explicarnoslo. SCAMMED!!! We've been stolen! We rented a simple Sedan car for 10 days, and we were charged twice the fee, almost $500 more than what we had already payed, applying charges without our consent.

Kathy Aguilar

I always have a great experience when renting a vehicle

Jeff Smythe

Quick in and out! Good price.

Julius Naperkowski

Not bad. They were able to extend the rental period without any problems and also quickly handled the car return.

Rabah Aburub

They told me I could drop the car at terminal 2 but the didn’t tell me going to cost me $250. The terminals are One mile a part.

Crystal Burgos

So much for the name dollar car rental a week in advance for a 12 hr drive to a different location $ 195.00 in a compact car for 5 wow

Skysail118 .

Rented a Chevy Spark subcompact car from this location for 8 days of vacation in Colorado last week. When I picked up the car the lady at the desk was very condescending and unfriendly. She also pushed a receipt toward me which included the insurance coverage. When I rejected the insurance she said I had selected it when I made the reservation. Although I showed her the reservation on my phone which clearly showed it was declined. She pushed the insurance coverage and the loss of use and seemed indignant that I wouldn't fold to her high pressure sell. Although the car was very nice and nearly brand new the I later found out the Automotive Power Port didn't work. There was only one in the car. Someone knew it didn't work because when I checked the fuse, I found it had been removed. I tried replacing it but found the fuse wasn't the the issue the Power Port was bad. This made my whole vacation week a hassle because I couldn't charge my phone which I need for to use for navigation. When I called customer service number they were very nice and offer me another car but I'd have to drive 150 miles away from my vacation location in Colorado it pick up the car. They wouldn't bring it to me! Overall, renting from Dollar was somewhat a hassle but customer service it not #1 with them.

Nikhil Karkare

Things went smoothly.

Cliff Marks

The attendant was curt and rude when I checked in. They overcharged my credit card by a ridiculous amount without any warning that this would happen. I returned my car before 6 am and was told by another company, "oh, they don't get in until after 6 and that I should leave the car and the keys and that Dollar would email me a receipt." It is now 7 days later and they still haven't sent me a receipt (which I need to get reimbursed from my company) and it took them 5 days to remove that obscene overcharge from my credit card.

Paolo Coriddi

Efficienti e veloci. Riconsegnato la macchina in 5 minuti

justin dunn

These people literally lie about everything. It's unbelievable. I'm not one to write bad reviews but this made me so mad.. My friend (19yrs old) and I are going on a road trip so he reserved a car. The website quoted that you only have to be 18yrs old to rent a car but when he got there they told him the requirements were that you had to be 20 and have a debit or credit card to rent. So being 20, I reserved a car and went in with my debit card and what do you know, they told me they don't accept debit cards for people under 25. Only credit. I'm so fed up. Would never recommend this company to anyone ever.

Timothy McQuade

RUDE

DanWass63 2014

Jeffrey Kain

Very easy to rent and to return, and it was a very nice car. Everything was great!

Emily Larson

Great price for an economy car, it was really easy to navigate their website and make a reservation. The wait for the shuttle from the airport to the facility was long. Additionally the wait to pick up my car was extremely long (over 45 minutes). Staff was very friendly and helpful (I used the video chat kiosk). Dropping off the car was really easy.

mlj ljm

So farewell then Dollar Rent A Car Should really be many, many hundreds of dollars Rent A Car Don't you think?

Formose Pereira

service was good, Benjamin was great

OT hamdan

Hear thrifty and dollar One office Worst customer services Had a reservation at 1pm and got there and no car available at all I ordered a full-size SUV and had a Nissan Altima instead Supervisor had the worst attitude for customers she shouldn’t even be working

Robin Weber

We were given the best car option and prices. We had excellent Customer Service. We picked up a very clean Chrysler 200, brought it back and we were treated so well by all our contacts with this company. No Problems during any part of this experience. I Highly recommend this company for a stress free car rental.

Duane Dill

Jena Naylor

Cold, cheap, rude. My boss was trying to get from Midway to a meeting in South Bend, ran into a CC issue and they wouldn't take my corporate card over the phone to help him. I'm his Executive Assistant and now he is stuck in Chicago. Way to go Dollar Rental. Hope you can sleep well knowing you strand people who are using their credit cards legitimately.

Morris Matson

Good service. Good car. Good experience.

Timmy Campbell

Jason Schultz

Kim Holland

Maine Lady

I will never rent with Dollar rental again! If I could have written this review with no stars I would have!! First of all they put the rental in the wrong name so when I had to extend my rental I couldn’t do it over the phone and had to go to the jetport where I rented it to get it fixed! Which it never got fixed they just added me as an additional driver!! I now find out they charged me a $300 cleaning fee as they claimed I smoked in the vehicle and that they had to hold it for 2 days!! Yet the back seat and trunk were stained with who knows what before I even got it!! $300 and 2 day hold to clean it is INSANE!!! I didn’t damage the vehicle, I didn’t stain it, I didn’t do anything and I did not smoke in the vehicle, I have a child that rides in the car with me and I DO NOT SMOKE AROUND HIM!! The only reason I rented a car is because my transmission went in my vehicle!!! This is also just days before Christmas!! I will absolutely never go through this company again! They are an absolute rip off and look to make a buck wherever they can!!! No wonder they are cheap! The make their money screwing people over!!

constance campbell

James Sims

Manager James and service representative Vinny went out of their way to make my rental at success thanks again keep up the good work

C B

Debby Brown

Leslie Richard

The manager at this location really understands and practices wonderful customer service. I reserved a 7 seat SUV for the holiday while I was in town. They did not have the vehicle at the time of pick up, so the employee put me in a 5 seater and called me once the full sized SUV was available. For the inconvenience of coming back to trade out cars, he waved the prepaid gas and the additional balance. The car swap was easy and took two minutes. They understood I needed that vehicle and made it happen. They really went above and beyond to make me happy. I would use Dollar again and recommend it to anyone.

Clyde Powell

They charged/held $250 upfront using a major credit card go figure and thats a problem and charged me $6 for upgrade which was suppose to be $5...also all the taxes for renting at airport wer more than the car rental which I'm not sure if they just making up some of them. When I returned the car the aisle to return was confusing...people outside for all others , dollar/thrifty was in the shed ...just not the best experience I had with car rental by far...my rental with Alamo was much better in Omaha

Julian Napue

By far lies and deception. Everyone's experience is different but the most common one I read was that they lied. Hidden charges and lies bout the policy. Rented a car 2014 malibu for for 5 days, and when confronted on the charges and fees they lied and didn't listen trying to distract people when they have you signing things. Again everyone's review is different but I will no longer support any rental agency. Hope you all enjoy.

Lane Waddell

Pushed upgrade "only 10 dollars more" to go from a minivan to a econo car....left out 10 a day more. Felt misled.

Jean Wade

Good deals

John Schaub

Customer Service were friendly, It would have been five stars, but the care smelled like an ashtray!

Laura Inzunza

I have consistently gotten good cars and great service over the years.

Randy R

Express Member who returned my rental Sunday at the Midway Airport return center. I was charged for 2 duplicate rentals (my fault) and went to the counter for assistance. The male and female rental desk clerks Sunday morning were the most helpful, respectful & patient car rental employees I have EVER experienced. The female at the car return area was very pleasant too. Thanks Dollar for having such great front line employees at your Midway operation.

Diego O

You will wait for ever here, also they never have the car ready

Michael Solomon

l fowler

Just horrible. I don't want to relive the experience by describing it. Just, no.

Michael Williams

We were going on vacation. On a tight schedule. We went to pick up our rental as scheduled at 3 am. They had given our rental away and had nothing to replace it with. The staff just laughed. Never again will I call hertz. I will spread the word.

Don Lakin

Said unlimited all over rental estimate. When I went to pick up they said “read the fine print”. Really shouldn’t advertise unlimited unless it is truly unlimited. CSA was not very friendly either. Very short and rude.

Travis Jones

My experience was great customer service was great ever seen anyone here I will tell all my friends and family thrify rental cars

Paul Kondratyev

I just needed a cheap car rental (found one for 10$ a day). When I arrived i found an additional 25$ fee per day for being under 25 years of age. Guy at the front desk was polite and quick. This hidden rate really upset me.

Ted King

The pricing was great. The need to devise a way for people to get keys for their rental cars in the off hours.

Dee Haynes

Made reservations online and paid upfront. Got to desk at the airport and was advised there was an additional "airport" fee due. What?!?

Marc Sangrà

Awful experience with Dollar. I have rented cars with different companies in the US and no other is as bad as this one. After booking online 2 months in advance they didn’t have the car in stock. As of writing this review we have a 3h delay and still no signs of our car. Workers do not seem to care much either and so far it is being a really frustating situation. Please think twice before renting a car with them!

David Ducharme

The staff was helpful and everything went well

Kathleen Walker

Dave Ramsey should be ashamed to promote this company... and should be charged with false advertising... they will not take a debit card at the nashville airport

William Hawkins

mark Cleveland

Carlos Torres

Roger Jacoby

Charged for clean car 300 said I was smoking! Took pic an going to fight it. Was a snow an salty trip an mats were full of debry an salt. I won't be back lesson learned!

Stacie Speer

We will NEVER rent a car from Dollar again. My car was in the shop so we needed a rental for ONE day. Dollar had the best rates. We were supposed to get a Nissan Altima or similar. They upgraded us to a Chrysler 300. Very nice car. My husband drove the rental to Frankfort to work and back and saved the mileage on his car. We picked my car up after work at Ken Towery, dropped his off for an oil change & tire rotation at Tire Discounters because it's still under warranty there and had to have the rental back to the airport by 6:30. In the chaos of trying to get everywhere we needed to be we forgot to fill the rental up with gas. He used less than a quarter of a tank of gas. We got it back to the airport where they ESTIMATED how much gas he used. He drove it 107 miles. They charged us $9.99 PER GALLON!!! The car only cost us $53.00, but the gas cost us an additional $59.39!!! One day rental was a total of $120.15. They estimated he used 6 gallons of gas. That would make that car only get 17 miles to the gallon. I drive a FULL SIZE SUV and get better gas mileage than that in the CITY! I can totally understand needing to replenish the gas we used, but $9.99 PER GALLON is a bit extreme! Never again!

Shana Rhoades

Very unhappy with Dollar Rental. Our vehicle was overheating and their offer was to pick us up and take us an hour away to exchange the vehicle. They said that they would check with management the following day to see if they could bring another vehicle to us and we never received a return call. We ended up finding transportation and had to add coolant to the rental. Consider renting from a company that has locations that are all over just in case there is a concern.

Raymond Scott

Get more people to work.

Jaynie F

I had a very good experience with Dollar Rent a Car. They were kind and courteous and did no overcharge us and were very honest with what the charges were upfront. I will most likely rent from them again.

James Marlow

They didn’t have any cars available; 40 min wait to get a car. very poorly ran place. When they finally gave me the car it still had garbage in it from previous customer. When i expressed dissatisfaction with the long wait, the agent tried making it seem to be my fault for not “going out to get her” desk agent clerly stated to wait until my name was called. very unprofessional.

Benita Tan

It was a breeze getting the rental car. Being a dollar express member, I went straight down to the counter to check in. I was quickly given the location where my rental car was. The car keys and the paper work were all there. The wait was longer than usual at the rental car parking lot exit, due to the number of people trying to get out. It was New Year's day after all. The return was much easier. No line, no hassle. I like dollar because the price is usually lower than the other rental company.

Rebecca Faber

After reserving a large SUV months in advance, Dollar has none available upon arrival into Boise. They made us come back to pick up the SUV the next day and we missed a day of vacation. Very frustrating!

Joyce Patterson

Katrina Atwood

From start to finish this has been the worst experience with a rental car company. If you pay using a debit card, you have to wait 24 hours from the time you book the vehicle to pick it up. Not one minute sooner. I was not aware of this until after I booked the rental. Arrived at the airport at 7:00 AM and I could not pick up the rental until 9:25 PM!! I was still charged for this time though. The service desk at the airport referred me to call Customer Service in Dublin, Ireland to get this resolved. Dublin CS referred me back to the airport. He told me that if I cancelled the reservation I would not get much of a refund. Nothing was resolved. So I was charged for usage of the rental from 7AM-9:25PM even though I was not allowed to physically drive the car (Toyota Corolla). I picked up the vehicle at 9:25PM and rented it for 35 hours. At the time of drop off, I was charged $16.48 of fuel costs even though I put fuel in it prior to drop off which it was FULL. Max capacity. I could see the fuel puddling in the gas spout. My husband was witness to this. Total cost of the rental for 77 miles driven and 45 hours rental time = $287.21. That's $143.61 for a Toyota Corolla! It's ridiculous especially for each side of the Customer Service reps to send me back to the other party, time wasted on the phone and in person, plus two trips to the airport to pick up the rental. All of this being said, I feel that this is a shiesty company. You can not get true customer service support in person or on the phone. Basically, you are locked in no matter what the situation is regarding Dollar Rent A Car regulations and hidden fees. This is way too expensive for a company called "Dollar Rent a Car". We are huge fans of Dave Ramsey, and we used Dollar Rent A Car from his referral for debit card users. When the system allows you to book a car using a debit card, it should show that you can not book it for 24 hours. Instead, it allows you to book it for whatever time you need. You are charged for this time, and there is no way to get Customer Service to help you on either end. It baffles me, and I'm not sure how a company can survive with this type of business style?

Stefanie Twist

Very efficient check in and helpful front desk personnel. Everything was smooth from the time we landed and returned the vehicle. No hidden costs or pressure to purchase additional features. The vehicle was clean, fuel efficient, and it was very easy to return. Certainly would continue to do business with Dollar Rent A Car next time we are in Portland.

Charles Benoit

Ravi Kurumety

I didn't like having to wait in a very long 40 minute line in Detroit when picking up my car. They had several automatic kiosks but all were out of order. Other than this mishap, rest of the experience was pleasant. The staff were all friendly, the car was newer and drove well. I believe the line was a fluke. I would rent from this company again.

B Smith

SCAM !!!! BE CAREFUL !!!! They added insurance to my rental after I declined. I was told I was signing for just the rental which I had already reserved online, but the guy added insurance to make his commission !

Roxanna Coble

Great price for a rental but they charged me $14/day for a 6 year old's booster seat (just the bottom part).

Courtney Zellmer

wayne sawyer

Everything went well with the whole rental experience start to finish. Vehicle was in good condition and the type of car was readily available. Will definitely rent from Dollar again.

Gay Corley

Mat Nelson

Rude workers, bad service

myeshap1 P

Well maintained car*finally* no outrageous security holds....I had great service at the desk....the check out man when you are trying to leave in the rental was slightly irritated ,but it also was 5am in the morning....otherwise I recommend over The budget and avis at this airport.....please save some heartache

Michael Piambino

Very friendly personnel. Quickly helped at service desk. We went to the garage to pick up our car and discovered there were none left in our category. We were quickly given a free upgrade.

Amanda Ruiz

Hidden fees they do not disclose. We were quoted $118 in paper and ended up charged $204 for for no reason, with no gas charges. I feel scammed.

Jer Little

Recently my mother in law suffered a mild stroke and a brain aneurism that caused her to be life-flighted to a bigger hospital where she was admitted into ICU. My family loaded our car and went to Wichita KS not knowing what we were in for. When Sunday (23-Sept-2018) evening came around, my wife wanted to stay with her mom (understandably). The kids and I needed to come back to the KC area for school and work. I made a reservation online Saturday afternoon with Dollar, using my debit card, which Dollar was happy to take and charge. My wife dropped me at the airport and went back to the hospital to be with her mom, thinking we were all set for the rental. When I got to the counter to pick up the car, I was told that Dollar was unable to rent to me without either an airline ticket or a major credit card. I don't use stand alone credit cards; I use debit cards and cash. As I was standing at the counter, I was told that the reason I wasn't able to use my online reservation was because too many vehicles were stolen and the debit cards were attached to bank accounts without funds to replace the stolen vehicles. The woman working that day at the Dollar counter in Wichita, did tell me that I could get a refund for the online reservation charge. (I even attached the card I got there so you'd know I was at Eisenhower Airport in Wichita.) After 2 weeks, and no refund, I called the service desk at Dollar and retold the situation. The woman who took my call simply could not comprehend why I didn't have any airline information. I tried to explain that I simply needed a car to get from point A to point B and that because the distance was short, it didn't require a plane ticket. They transferred me a couple of times and finally someone delivered the "We're sorry to hear about your family member but you are not entitled to a refund" speech. The reason that I selected an airport terminal to airport terminal rental, was because I didn't need the transportation for more than a few hours, to get from Wichita to Kansas City. I had no need for an extra day's rental so I chose an agency location that would be open on Sunday afternoon. This was a medical emergency and I can still provide any documentation to prove I wasn't trying to commit fraud or anything like that. I only hope that you don't find yourself in our situation where they take your money, and keep it during a challenging time, like they did to us! Rest assured Dollar Staff, this is getting cross posted anywhere I can think of, but enjoy the ~$62 that you took from me. I will not be doing business with this agency going forward. Oh, and by the way, Budget was happy to rent a car to me on the same card, with no issues.

Mike LaFrenier

Only an hour and half late getting our car. Neat

Tonia Cramer

The worst customer service and they charge you for optional items and tell you its mandatory......do yourself a favor and rent from another rental company.

Brayan Gramajo

Ali Wisneski

The customer service was terrible and my reservation that was quoted for $230 ended up costing $800.

William Flores

Awesome... Very kind people and great inventory

Lisa Heinrich - Estabrook

Fast! We had our car in less than 15 minutes. Same on the return.

William Sprewell

Great prices, great selection of vehicles

Anthony garcia

Jens Prehn

Great service, friendly staff! We’ve rent a car there and the experience was quite good, they didn’t try to sell any extra insurances and it’s ver was to get out of Manhattan from there, ten minutes to the Lincoln tunnel (no toll to New Jersey!)

Dennis85NL .

Okeish. Had to wait a long time in line.

Pam Seibert

Jeffrey Buell

quick and easy rental process

Jessica Neill

Pam Scoggins

Vanessa Lewis

My experience with Thrifty was fantastic. I loved the vehicle and everything was hassle free. I will definitely go there again.

T W

Had an upgrade coupon so I could upgrade, well those cars were all out, so they downgraded me.

Ernest Gual

Dan Gower

Brenda Garrison

Expensive

Cemetery Tim

Fast and easy!!

Melissa Straus

Employees were friendly, but this location was way understaffed. It took us an hour to get hour car!

Wilda Amazan

My experience was horrible..the price I was quoted webt from 200 to 551.. the people were rude and racist...

Fabian Zarate

hassan haniff

Alexandra Chord

We had a reservation for a SUV and when we arrived we were told they have no cars they gave them all out already. They said we could wait but couldn’t say how long. We ended up going somewhere else. Will never reserve or rent with them again.

Jing Yang

I had a very positive experience at this location. Would rent from them again!

derek hoagland

The review made by Herman literally made me use another rental company.

Laura Welliver

Got the car we rented only reason for 4 stars really slow pickup. Car was in good condition

Eli Andrews

DO NOT RENT FROM DOLLAR. They are a rip off. I booked a rental from their agency. My estimate was $327. When I returned it at the stated time with no damage, full of gas and no extra charges, my final bill cam to $479. The explanation I was given was that they had put the return time at 3:30 AM, when they are closed, not 3:30 PM when I would be arriving at the airport for my flight. The extra 12 hrs cost me another 50% on top of the original 96 I rented the vehicle because "The rate changed with the extra 12 hrs. This was their mistake not mine.I am waiting for a copy of the contract which they say reads 3:30 AM and if it does, shame on me for not catching the mistake. Howevere I think it would be reasonable to assume that they would put a return time when they were actually open. I would have no problem even paying for the extra day at the agreed rate but I'm not paying a rate of $300/day for a rental car from Dollar.

Dunia Jean-Baptiste

Charged me for gas even though I gased the car.

Tanisha Ellerbe

Good deals on car and not a large hold on the credit card using Visa card. The guy that helped us was funny and friendly and made the experience easy and fast. Will definitely rent from them again on our next trip.

Cheng Cui

The car rental experience with Dollar was smooth. The reps were very nice and patient. I would like to note that they got the sunglasses from the returned car for me. It took just 10 minutes and we were still able to catch our flight back home. Thanks! Will rent again at Dollar.

H P

We book a couple times a year at this Dollar location Since they merged with Thrifty years ago it has been a steady decline. Dollar Express members are getting the shaft. For a weekly rental Dollar Express members pay about $100 more than prepay customers. If you prepay you don’t get the benefits of Dollar Express.

Jennifer Bigadza

After a frustrating start, the manager took the time to place me in a vehicle that was comfortable for our large party and made sure we got the best price. Thank you!!

Danette Purnell

It was horrible!!! Don't rent from them

Cheri Beatty

I WISH I would have read the reviews of this company before I rented....... They are doooooms day people and up-sell you like you can not believe!!!! RUN from this company........

Robyn Eumana

Brian Pecoraro

They only take credit cards. I don’t have one. Ended up having to go with another company spending $210 more. Never use Dollar again.

Tanya Ropars

I just want to let you know what a wonderful employee you have working for you at the Kansas City International Airport. Emily is her name and I feel she did an amazing job on November 12th. It was a very cold and snowy day and I had to return my car to your Dollar Express lot at the airport. My Mother and two sons were with me and my Mother walks with a cane. She was very concerned about walking from our rental car over to the area to get a ride over to the airport. Emily noticed my Mother trying to get out of our rental and my youngest son, age 12, was trying to help her. My oldest son, age 16, was getting our suitcases from the trunk and I was getting our carry on etc. Emily pulled her vehicle right up behind ours and said she would take care of us. She was so absolutely helpful and my Mother, in particular, was so amazed how she got us and our suitcases in her car and took us right over to the airport and dropped us off right at the door. We were all so thankful for her and my Mother was so happy for all her help. She told Emily that she would say a prayer for her at church the next Sunday for Emily. Please let her know that we appreciated everything she did for us. You all did a good job and when we come back to the KCI Airport again, we will be sure to rent our car from your company.

K Carr

The $25 early return fee is unacceptable. I will find an alternative agency until that fee is removed.

Kaylyn Florey

The car was junk. It needed shocks in the back. And after our trip they decided to charge us $240 for insurance we had declined. When we gave our credit card at pick up they said it was for a deposit. My husband called them & they will only refund a portion of it. First & last time we will rent a car from here! We will pay more to do service with an honest company next time! Lesson learned!

Jack Pendergast

Got a pimped out christler 300c at a discount!

Mirian Eitner

Súper servicio de alquiler de autos

Lucas Akaishi

We only returned the car here, but everythinf qent fine without a hitch. Service was friendly and helpful!

John Kanne

Best value, great service.

terry Cook

Efficient

Antwan Tryce

Great staff!

Shelly Harris

I reserved a car on-line with an estimate of $114.56, of which I prepaid $77.93. When we got to the counter, it was like closing on a house with the agent pushing paper at us "sign here, sign there", all the while holding people up behind us. She offered us an upgrade for $15.00 per day, which we agreed to in order to get heated seats (it was 15 degrees when we landed); she asked if we needed insurance which I said no - and even showed her the proof of insurance in my hand; she asked if my husband was going to drive the car at all, I said maybe... imagine when we returned the car 4 days later our bill was OVER $600!!!!! I almost fainted!!! I ran in to the office and the same agent was working and said NO WAY! She just looked at me and said I signed the contract so there was nothing she could do! I got charged $50 per day for that $15 upgrade; I got charged $154 for insurance I didn't want; I got charged some random fee of $52; I did not get credit for what I had already paid. NEVER, NEVER will I do business with this company again.

Micha Brunstein

Rob L

DO NOT rent from this company, they are scam artists. I said no to the insurance and then I was billed anyways. When called and inform them of this they said they would only refund 10% of something that I did not agree to. Worst customer service out there, they take your money and run.

Diane Martin

It was very late at night once the flight got in The young man was polite n very friendly. However the car was newer n I wasn't shown even how to turn the headlights on. Once I went after him to help me he was helpful. I would rent from them again. They need to give an overview of new cars.. LOL. Not all of us have one at home.

Katrina Dean

Efrain Rivera

John Hall

Car was nice, service was lousy

Mark Mesarch

Information about were to return the car was very confusing. We ended up at Terminal 2 and it took almost half hour to return terminal1. Luckily the return agent found my accout and supposed fix my billing which was 150 dollars over the original charge. The email address on my account was incorrect too

Frances Rushing

Fast and easy ,great prices ,great choice of vehicles.

Danna Wheeldon

This office has a friendly team looking to assure the best experience for the customer!

Steven Damo

Drum Monk

Rented a car from Meka at the Jacksonville North Carolina Dollar agency at the airport, and she provided superb customer service! She gets what it means to provide service, and she does it with a smile. Got a nice jeep to drive too!

Kenneth Casanova

Over charged on my rental been 4 days trying to speak to someone that can help me every time I get to a live person that transfer me to a automated system very poor customer service!!

Scot Ossenkop

takeshi lindsey

They suck and will sneak charges for not reason. Manager is very rude!!!!!

Ernest Pagenel

Sofia Lopez

Terrible customer service. I rented a car there I left my sunglasses inside the vehicle and they weren't even able to give me a call or answer any of my calls. I don't recommend this place to anyone. Not even 1 star. Lack of ethics from the employees

Tamara Taylor

Hyun Kang

Quick easy kind=good

Daniel Piraino

What's the worst thing that a rental agency can do? Not have cars even though you have a prepaid reservation? Act like this is not a serious problem? Forget about you while you wait for a car to be returned? Not receive a call from the manager even though you were promised one? Have no way to call the agency or dollar corporate to complain? I now rent from enterprise.

Matthew Muhlenkamp

YASH C

Good car. Neat car. Well maintained

Sa'eed Purcell

ZERO STARS!!! This is absolutely the most unprofessional company I've ever dealt with. I had reserved w/ Expedia; the price I was quoted was $278, with a collision package. I get there and after everything I'm handed a 'bill' listing $481??? Turns out I was compelled to agree to a $160 insurance add-on, plus the taxes and fees were RIDICULOUS. I called Expedia, they were very helpful, eventually got me over to Dollar. The agent gets on the phone with me and proceeds to try and give me the 'party line'. I used to manage customer service, so I ain't going for no okie doke. I lay into him. Explain not only is the charge nearly twice what I was quoted, but the $200 deposit I was told to hand over my card for turned into a $686 hold on my debit card which (of course) sent me negative and will inevitably cost me fees. He's all, you have to talk to someone else to process a return and we can't promise how long it will take to post. I tell him he needs to fix his people's mistake ASAP. He puts me on 'hold' and (again of course) hangs up on me -- and, no surprise again, never calls back. ABSOLUTELY ABYSMAL!!! DO NOT DO BUSINESS WITH THESE CHARLATANS -- I wish I had read the other review here (anyone see a pattern forming?)

Perry Boatswain

Good price, Good cars.. you get what you pay for.

Kathleen Kind

Great experience with Dollar, I've had excellent service, they have gone above and beyond the call of duty on every rental I have had, I had one damaged vehicle at rental and they traded it immediately upon return, no waiting. I have rented no less than 7 times and often for a month at a time and had great, fast, inexpensive vehicles. Also didnt need a credit card to reserve, they used my debit visa from my bank

Kevin Brown

michele seawright

Couldn’t leave the property without proper paper work, had to turn around, go inside and head back out... long trip ! Didn’t need a delayed exit to the airport

Daniel Wade

Tim Sommers

Pretty much self serve rent a car. Kind of nice no hassles. Take pictures before driving away.

Isaac Walton

Quick and took us in right before closing

Rich W

check the charges and fees before you sign on the dotted line my 4-day rent a car was $54.84 by the end of the fourth day it was $166.38 way too much

Alex Early

Dasmaris Santana

(Translated by Google) A lousy service they charged me money of more I chose some things and they included the best thing that agreed to them (Original) Un servio pésimo me cobraron dinero de más escogi unas cosas y incluyeron lo mejor que les convino

Paula A.

(Translated by Google) Super nice, fast and uncomplicated. Recommended. (Original) Super nett, schnell und unkompliziert. Empfehlenswert.

Vinh Ho

Hojiakbar Shomuzaffarov

Lilli Hatzenböller

I was worried i would have a bad experience because I read the other expereriences. I have to say I had a good experience. there is nothing I can complain. The guy was very friendly. Everything went good. I would do it again

Jeremy Williamson

phansse gifts

Ken Gilstein

Tracy was extremely personable and very helpful. She made picking up the car very easy. I highly recommend her.

john wayne

OK on the front end costs, but be aware of hidden and added fees that the agent will forget to tell you about until you get the final bill...#%€£#%?>¥£€ ... is all I have to say.

Matt Campbell

I rented a car at 5pm yesterday on dollar's website. Pickup time was 8am today, drop off time was 10pm today. I used a debit card, which according to all the policies I read online, was acceptable, but would require a second ID for verification. I even called in last night to make sure I would be ok, and was told it would be fine. I arrived at the counter at 8am this morning, and was refused my rental by the agent, who told me "you can't rent with a debit card in less than 24 hrs. You can pick up your car at 5pm today (24hrs after booking), or you can get a hold of dollar to cancel your reservation, at any time up to 5pm today". Guess what happened? I missed my window to cancel my rental (had to cancel before 8am this morning). I mean I almost can't believe it. I have attached a picture of my conversation with dollar's chat agent. Renter beware - this company has no problems screwing you over. I might remove this review if they refund my money, but as of right now, I'm pretty upset with them. What a huge waste of my time.

Joshua Chang

Horrible service, do not rent there, they lie and add extra services without permission.

J Klawitter

Deceptive counter clerks, told me that my government official travel reservation didn't come with the usual insurance. He added Premium Road Service for $8.99 per day, not quite insurance. Now I get to pay nearly $100 of my pocket because this not a claimable expense, thanks!. Government Renters beware!

Pavle Volek

Cindy

WORST experience of my life for my family and I. I picked up my rental and drove home which is 10 minutes away from the airport to load our minivan with our belongings and my children for our summer vacation. A few minutes later our van rental tire was flat in front of my house. I immediately called the customer service number. The first time I called the automatic operator said they had high call volumes and for me to call back later. Hence, I chose the road side assistance option. I immediately called again and the customer service rep had no concern for my problem. He said that triple AAA would be here in 2 hours!!!! It has been more than 3 hours and no one has showed up! I called triple AAA three times already and they keep saying someone will come in 10 minutes. This has been a terrible experience and ruined our summer vacation plans. DO NOT RENT from this company if you care about your family. My young children are very Upset. This company took away our joy and happiness from our vacation and no one ever apologized.

Anna McGibbon

Counter agents were great! The helped me to my car with all my bags! They went the extra mile! Thank you again!

James Wei

8 agree with other folks`review. The lady shut her face when I told her that we don`t need a big gas hungry SUV.

Steven Scheeler

Not impressed, they don't tell you about up grades costing you until you get there like navigation. Also the Nissan we rented had dents in the doors and scratches on all four sides. After reaching out to them on Facebook, here is there response. " Hi Steven, thanks for reaching out with your review. We appreciate you taking the time to give us feedback, and we hope we have a chance to improve your experience next time. ~Bob "

Katelynn Hunt

HORRIBLE experience here! We were asked if we wanted to upgrade our car for an extra $60 a day. We declined since we were wanting our premium car. It all seemed like a quick, easy process until my boyfriends card was ran only to be told it was 'declined'. We knew there was plenty of money in our bank account so we called our bank & our bank had advised that the security code on the back of the card was typed in incorrectly by the agent. We went to go make another separate reservation online, went back up to the counter, made the agent aware of HIS mistake & we were told by the agent that per Dollar policy the same card could not be ran ever again. Didn't seem to care that we were now out of a car rental. Ridiculous. We did not have another card to use. Also on top of that a $400 hold was going to be placed on our card ON TOP of the charge for the rental. We had an amazing experience at Enterprise, got the same car at half the cost AND only had to put a 20% hold on our card. Definitely will NOT be back to Dollar.

Kathy Clucas

On March 17, 2019, we went to pick up our rental at the Dollar counter at McCarran International Airport in Las Vegas. The gentleman asked about the gas plan that we wished to use. We told him that we would be responsible for returning the car with a full tank of gas. At no time did he mention added insurance or give us the option to waive the insurance. My husband signed for the car...one of those screens you use your finger on... and we left the counter to pick it up. Imagine our surprise when we had an additional charge of $168.96 for insurance and it was marked "accepted". Trying to dispute with Customer Service is a waste of time. They offered to refund HALF of the charge. Very poor and dishonest business practices. The only reason for one star is because you have to give one star in order to post!

John Degenstein

Took almost an hour to pickup my reserved rental car. They were understaffed and automatic kiosks were out of order. Not worth the time wasted versus the money that was saved.

Jimmy Aguirre

it was great

Greg Gates

I would recommend becoming a Dollar Express member to everyone. There is no need to stand in line waiting for the next attendant. Just find your name on the Express Member board/display and go directly to your car. Love it!

BEAR Cronin

Charged me 49 bucks after the rental they said for a extra driver that I never asked for and refused to refund. Wont rent here again

Erin Neylon

Very satisfying experience. The agent went above and beyond to help me out. I missed a check-in desk and instead of making me walk all the way back with luggage, he did the paperwork at the little kiosk and got me into a car very quickly. Out of the airport in less than 20 minutes.

Jordan Trosclair - REALTOR

These people don’t give a damn about you. I’m a businessman & an very easy to please but I’ve had it with this company. Highly recommend you don’t use them. In fact I brought our car back with a full tank of gas & because I didn’t have a receipt to show that I paid for gas the charge me for gas. As if there has attitude and treatment wasn’t enough, I have to put up with more BS. Never doing business with Dollar again.

Rino Rangel

I gave one one star being too nice. After 10 calls and being on hold for 10 minutes I could not get any help from them getting an Uber rental car reservation. They gave me a website, a 1800 number, they told me to call directly to the location and still nothing. What a joke.

Joe Regalia

Beware this car rental! I'm an attorney and a frequent traveler. Was drastically overcharged after the rental was complete--currently in a dispute with them. Horrible customer service. Go with anyone else at the rental center--trust me.

Anne Lewin

My car was ready and waiting, all paperwork finished before I got there. I really appreciate the quick service for Dollar Express members. The return was just as quick and efficient. I would recommend them to everyone.

Patrick Zarnas

MernyGamer 24

If there is a zero star these people deserve it. They charged me almost 100 dollars administrative fees for a total of 10$ tolls. When i called Sunpass. They said that they sent the tolls over to dollar and dollar sent it to some agency. I will never again get a rental car with dollar even thought it was free

Gina France

It was great, nice new clean car. No problems .

Victor Robles

Marion Sheasby

I've always had an easy breezy time at this location. Great customer service and the cars are always ready to go.

Chris Porter

Dirty car

Ashley Chambers

Andy Rauchut

Terrible. First time writing a review. Do not go to this place! Rude attendant.

Zane Campbell

Very nice staff. Got me in and out quickly.

Patrick Perez

Fast and quick service, friendly customer service.

Elle Jaye

This time my rental process was seamless, returning the car was fine also. Waiting on the shuttle to get back to the airport took 20-30 minutes. They have two shuttles, North and South terminals. I was glad I banked extra time for the return. The car was clean, full rank of gas and it ran like a champ!

Juan Morales

Needs to open more early. My flight boards at 5:33 and this place opens at 6

Allison Beal

Lj C

Great

Greg Connally

Kip Folkerts

Every time I fly back to Minneapolis, I rent from Dollar. They are very respectful and service is great right from the time I pick up the car to the time when I return the car.

Jose Garcia

If I could I would give a minus 5! Beware of the sneaky way they talk to you! I was asked if I would need there full coverage insurance and said no, I will use my own. So he said ok the standard rental then. My flight was delayed and was up to close to 30 hours so my mind was a little hazy and tired needing sleep. Never rent from these crooks!

Jaime Baca

Terrible experience!!!!! Never ever again!!! Waste of time!!! They dint honor my reservation and if you are local can’t rent in there, they don’t take Debit cart!! And customer service is awful!!! My reservation for this past Sunday 11pm was refused cause i don’t have credit card and im local with no plane ticket

sai Kiran

Terrible services ever had with this guys in Indianapolis Airport, the lady on the counter is very rude and she just hangup on me. And I just passed through one toll which is like 50 cents and after, it’s been like just one month they charged me $105 for tolls.

George Avalos

Patrice Smith

The Boise phone number is disconnected and corporate doesn't know what it is REALLY!Obvious FRANCHISE issue.YES ALL rental cars will lie to you. The staff KEEP their jobs based on College degrees and UPSELLING!. Learn to play the game back! They CANNOT change Hotwire or any other 3rd party rental you may have PREpaid for! The trick PRE PAY!

Jim Moscato

Great service fast at counter and always great Customer Service

jason Busch

Super helpful small proplem with the car but resoved very well

Michael Marshall

This is my second car rental with dollar and again I had to remind them about a GPS that was requested on booking form ! IT amazes me that being foreign visitor the GPS is not already in the vehicle and is an extra add on expense and has to be reminded at every Dollar car Rental Venue! The fact that I got to pick what car I wanted is better than Advantage Car Rental at LAX who up sell you to get more $$$ from you. These guys are in the business of renting cars but still cannot get a handle on the details!

David Ramos

(Translated by Google) Excellent price Android service (Original) Excelente price Android service

Joyce Dawson

We were offered the manager's special, however, I didn't expect it to be dirty and beat up. The car drove good with no known problems. We were told that the vaccum wasn't working. Last time Dollar.

eddy guevara

Trataron de cargarme 158 dollares por un extra dia...que falta de respeto!!!!! Un compacto!!!!! No los recomiendo.....

Mohammad Ali

I usually book rentals with Hertz. If I could give Dollar Rent A Car Zero stars I would. I am a local and needed a rental because my car was in a body shop with an ETA of two weeks. I also I need to book a room at a Marriott in LA for a family gathering for a few days and Expedia presented me with Dollar Rent a Car as an option for a car rental. Was amazed at the price as a rental was 9.99 per day and was part of a mystery sedan or something of the sort. Anyways booked the vehicle on Expedia and arrived with a long line and two angry customers at the counter both questioning charges. I should have took that as a sign, but disregarded it as I was still amazed at the price of the rental as it was cost effective. Was greeted by a staff member who didn't even look at me and asked me if I wanted to upgrade for 10$ more for bigger sedan to which I politely declined. Then asked if I wanted insurance for the vehicle which I stated my Barclay Arrival Elite Mastercard card covers it. The agent then lies to my face and tells me my card doesn't cover everything and I could still pay out of pocket if a collision were to happen. I again politely declined and replied, "I'm good". The agent let out a sigh of displeasure as he failed to upcharge me. When I came to pick out a car the section where I was supposed to pick out the car was empty. Brought it up to the agent in the lot and to my surprise was upgraded to a Hyundai Sonata so I got a bigger sedan anyways without the need of being upcharged. Car was okay there was something rattling somewhere in the vehicle that was driving me nuts after the 3rd day. I received a call from the repair shop that my vehicle will be done sooner than expected and I could pick it up. Me being excited couldn't wait to get out of the Sonata rental (as I have been in it for a week) and save money. I returned it to Dollar and received the receipt. Looked at the receipt and the charged me a two week rental rate for I week. I told the worker that my rate was 9.99 per day and he stated that because the rental rate was two weeks and I returned it a week earlier the rate is higher. I replied well if that is the case I'll keep the car for another week. He replied with snarkiness as if he won something "Too late I closed the ticket." Took it up with an agent who supposedly was the manager and said there was nothing she could do not even accommodate me a vehicle for week. I explained to her there was no transparency in regards to their policy that if I returned the vehicle I would be charged more than double the rate. She then replied, "Well you should have called us ahead of time before you returned." I replied "Well I'll just dispute this with my Barclaycard." She then replied unprofessionally "Well go ahead." I should dispute the the whole charge on my credit card, but because I was raised with morals and am a man of principle I am only disputing it for half as am willing to pay for services as rendered. This will be the first and last time I rent from dollar rental. The valuable lesson for me is you truly do get what you pay for.

Michael Freeman

I had reserved a car for a great price through American Express Travel with Dollar rent a car. I arrived at the car rental facility at Midway to find a short line with 4 people and 2 clerks and I figured it wouldn't take too long. The second clerk closed up, apparently to take lunch and by the time I got to the front of the line, I noticed the people who had been served ahead of me were still waiting for their cars. After about 25 minutes, it was my turn and someone else came in to open the second station. I was told there weren't any cars available for my requirements. By this time I had already been on the phone with Amex and in a few minutes was served quickly and professionally by Enterprise, for a bit more money. Why didn't the Dollar reps let people in line know they were out of cars ahead of time so we wouldn't have to wait twice? The lack of quality and professionalism of the Dollar employees compared to Enterprise and the other companies was obvious. I will never rent here again and will think twice about using Dollar anywhere.

Tiago A. Pinto-Pereira

Absolute disgrace. They left my wife, who travelled for a family emergency, stranded at the airport past 8PM and refused to rent her a car despite prior reservation and deposit paid.

Ed B

never again scam and lies.

Alex Tong

Returned a one day rental in the evening to a skeleton staff at the MN Airport location. Was advised that the receipt was to be sent to me. I was glad I checked my email and looked at it! I only drove 33 miles and topped up the tank within a couple of miles from the airport. Nonetheless a "fuel and service charge" of $12+ was added. It was obvious they did it as a matter of routine regardless whether they had to put in fuel. 1st lesson: check your receipt carefully! 2nd lesson: Though bought by Hertz years ago, Dollar is no Hertz! Waiting to see if refund actually is applied after a long phone call to Dollar.

Melissa Manzano

Great location and the easiest company to rent a car with. This one actually accepts debit cards to qualify for a rental, and for the most hassle free experience, I'd recommend signing up for their Express Rewards Program.

Joan Alemany

Lynda Wilkes

David S

Never again. Was told in person at counter they would be open at 4:30 do I could return my car and make a 6:00am flight. They were closed when I got there and didn't open until 5:00. Pick up from the airport was atrocious. After watching 5-6 each Hertz, Enterprise, and Avis shuttles passed us by at the airport after waiting about twenty minutes curb side, a shuttle finally pulled up. Apparently they only run one.

June Kasierski

Anthony Monaco

Best customer service

Sam Morris

Car was very nice, prices are very reasonable! I would recommend to friend's.

Luc Cote

Do not rent from Dollar. They gave my wife a car that had the toll pass box activated and even though we paid cash for the tolls they still charged us for the use of the box. When she returned the car she noticed it was open and spoke to the representatives and they said not to worry it would not be charged. They did charge us and handed the charge off to another company and they say they cannot waive the fee. Whoever cleaned the car before we had it did not reset the sliding box and now they are charging me $32 and will not work with me to waive the fee. I will never rent from Dollar again. Poor customer service.

Hunter Shoptaw

While not the easiest location to find (its actually in the terminal) the car was in good condition and fairly clean. The detailing could have been better but I will say I was able to take a full business with the trip with no issues with the car, no billing surprises, and no hassle from the staff. Unlimited milage, decent ride, good cost. Overall, I'll use them again in the future.

Kemper Harris

Nathalie Nichole

Long lines, average prices.

KI

Smooth Check in. Smooth Check Out. No major issues. No problem i transaction.

Howard Meyer

Fast and easy rental. Nice car. Fast easy return. Charges were correct.

franchesca lucas

Robert Eden

Josiah Dykstra

Average Saturday, waited 15 minutes for the shuttle and 45 minutes in line to pickup the vehicle.

neal harris

Great,,!!

Mark Faldmo, JR

The return area was disorganized. One person taking 10 minutes per car. She found a scratch on my dashboard and said it was my fault and made me fill out a damage report. The scratch was there when the car was picked up. I had the CDW and the extra paper work was a waste of time. 45 minutes from the time I arrived to when the shuttle left. With only one person in the return area several cars were backed up, some behind me waited almost as long as I did.

Terri Roy

We had used Dollar Rental Car for years because of their awesome customer support. I would advise NOT using them if flying into Orlando, FL. Went on line and made reservations, 14 Apr, had to change to 2 day earlier pickup bc my mother-in-law had been taken to ER and was declining, on 17 Apr, super easy to change and process went smoothly. My husband was up at 3am to catch a SW flight which was cancelled due to weather, he was able to get a flight at 5 pm which put him into Orlando at 12am. It is our opinion that the clerk took full advantage of the situation of someone who had been up 21-plus hours, or more because his mother lay in the hospital dying. We had never ever taken insurance on previous rentals, I did not choose on-line WHERE the reservation was made to take insurance but we were charged for insurance bc the clerk was able to get my exhausted, emotional husband to sign a piece of paper, and I quote, to finish the rental process. My mother in law passed away 22 Apr. When I saw the charge come through I called, we even returned that car 2 full days early, and not only did we not get credit for 2 days rental, the best they could do b/c their clerk was dishonest was give us half off the charge. Customer service at it's finest -- NOT!

Chanda Dashnaw

The staff at Dollar Rent a Car were friendly and knowledgeable, and the car we rented was comfortable. We will definitely consider Dollar for any future rentals!

Tyler Volk

Evette Schmit

Easiest car rental in Minneapolis airport - rented car online - price was good - got a new Toyota Corolla.

Matthew Mims

I found the service was great and friendly. Wonderful smiles. Checking out the car and back in was a breeze. I am glad that it worked smoothly as my connection times were tight and the business meeting went great.

Donna Marsh

EyeoftheValley .

Friendly and nice selection of vehicles.

Amy Einhaus

This was one of the worst experiences with a car rental place we have had. We used an internet rate of $167.67 . When I tried to give the associate the paperwork with the internet rate h said the didn't need it and now I know why he did that. They were deceiving us with these hidden charges which brought the total up to $218.71 which he didn't even go over with us. No other car rental place has ever done that. What ever we were quoted on the internet is what the price was. This was a scam in my opinion and they should be reported for this. I would also like to add the car we rental was terrible. It was one of the cheapest and unsafe vehicles we have rented. The seat belts did not work and the maintenance light was illuminated . It also appeared like it was not one of the newer updated models. I feel we were scammed and we will never rent with them again.

J edwards

This was a very BAD experience. We extended our rental. The question asked if there would be additional charges aside from daily rental fee to include a additional security deposit. Upon speaking with one of representatives about an extra added charge on my card along with late fee and a fee for extending the in which we were never informed of.

Devin Weiss

I feel a bit generous giving even this one star. From the policies top down I hate this company. I went national the day before and loved it. No wonder this company is scraping the bottom of the barrel for clientele. Save yourself the hassle and insults and just go elsewhere.

Jane Kim

Just by first impression. I arrived at 11:45 pm at DTW and the shuttle arrived at 12:11AM. I saw literally three rounds of other rental company shuttles come and go while I waited for over 30 min. If you would like to use this company, make sure you factor in an additional hour to your travel time computation. Also, pretty bad service. I would not return to dollars at this location.

Dheeraj Kumar

Poor customer service too much price on compact cars

Brett Lindemood

Zachary Gregory

I was running super late for a flight and one of the staff members drove me over to the airport personally. Thank you! Great customer service at this location

A Robin

I left my daily planner under the driver seat of my rental car. There is no way to get in contact with this particular location. You have to call the general customer service 800 number and they tell me they do not even know if this location is open today or closed possibly due to weather. It was recommended that I drive there to find out!!! When I asked for the name of the customer service representative she hung up on me. This was my sixth time renting a car this week, but the first time that I have ever rented from Thrifty. No wonder I have never had this isuue before.

Kevin Gaupholm

If I could rate a 1/2 star I would. I rented a car through Dollar via Expedia. When I got to the Dollar Rental counter the girl asked if I needed insurance and I said no. She then proceeded to include DAMAGE WAIVER (CDW/LDW) $134.40 CONCESSION FEE RECOVERY $17.94 and PREMIUM EMERGENCY ROADSIDE SERVICE $44.95 on my invoice which I thought were part of the Expedia booking. I asked her after I saw these details and she assured me I had the minimum insurance allowed. I signed the agreement which was a mistake. I ended up paying twice as much for the rental as expected. Funny how the insurance is close to the cost of the rental. This allows them to more easily dupe and lie to their customers. I complained to both Dollar Rent A Car and Expedia, but was just told there was nothing they could do for me. I don't recall ever being lied to straight in my face by any member of any medium to large size business in any country except for this one.

Yoel Hernandez

Dennis Leghorn

Van was there for both pick up and return quickly. Car good, took short time for paper work, all good will rent again from them!

Enshurah Baca

Reginald Woods

Ive always had great experiences with the lovely ladies at the front desk of the thrifty/dollar rental kiosk at midway. When I'm in Chicago I make the trip to this rental place each time!

Emily Henderson

I appreciated the representative in Chicago for working with me to get my rate as close to the quoted rate as possible. The rate that was quoted and emailed waa different than my actual amount. Also it would be great if they had courtesy shuttle services. I was stranded at the drop off location for over 7 hours waiting to find a way home. The cab amounts to get me home was between $295-350. I like the low rates and the ease of checkout. Seeing that this was my first time renting a vehicle to cross states, it was a painless process until I got to my drop off location. I was pleased that I received grace from the representative at that location because I got lost trying to figure out where to drop the vehicle and how to get to the airport entrance. Overall it was a great experience one that I may do again.

Joseph Ordower

Have rented several times from this location. I have only had one bad experience with pricing, some confusion on the insurance charge, but otherwise this place, and the staff have been great to work with. Kayla at the service desk was very polite, and professional. Jackson in the garage was great. The cars have always been clean, and well maintained. Never had any problems with any of the vehicle.

Ross Keiser

They were very nice. No problems.

Jake Thorndike

Rude and short, customer service stinks and car was dirty

Belita Hamilton

Dan Nicosia

They lied to me about there hours and they are no where to be found at the airport I had to find a room in a town I didn't want to be in until they open the next day. Then on the return again with the hours not open but assured me I …

Tiffany Yarborough

I had a easy check in, the young lady was very friendly. The vehicle I received was a bit smaller than I usually would rent. However, it was clean and excellent on gas.

Michelle Rooney

Christel Lee

I wish I could give this 0 stars. I reserved a compact car for about 3 days with Dollar through Expedia. I was permanently changing duty stations and this was my very first time in Norfolk. After a 12 1/2 hour flight from Tokyo to Washington D.C., a 6 1/2 hour layover in D.C. to Norfolk, I arrived at about 11:30PM on a Sunday. I was extremely exhausted and just wanted to get to my destination and sleep. There was 1 couple in front of me in line and their transaction seemed to take at least 25 minutes. When it was finally my turn, I gave the representative my name, my temporary driver license(yes, they do accept those with additional forms of identification), and ID's. I had already paid collision insurance through Expedia. It was required to make my reservation. When it came to pay, I provided my Navy Federal VISA Debit Card. He stated that their policy is that I needed to provide two forms of identification and proof that I would be flying out the day I would be returning the car. I stated that I was moving permanently to Norfolk, I don't have a returning flight. So the representative called someone else who worked at Dollar and there were no policies for military members who were PCS'ing to Norfolk. When he hung up the phone he stated that they have been having issues with locals returning cars on time. I am not a local...what does that have to do with me? They were not accommodating at all and didn't even seem to care that they were putting me in a rut. I ended up taking a cab to my destination, but because I flew in so late, I wasn't able to obtain a SIM card to have a functioning phone to call a cab the next morning. I had to walk about 1 1/2 miles through an unfamiliar and sketchy neighborhood to a local Food Lion and ask the nice customer service woman to call me a cab so I could report to base on time. Terrible experience. Terrible first day arriving in Norfolk. Terrible customer service from Dollar. Their policies don't make sense. I will never rent from them again.

Camille Floyd

Thomas Johnson

They charged an exorbitant amount to add my wife as a driver.

Julie Vesper

I had a great experience when I rented from the Manchester airport. My car was ready and everyone was kind. Thank You for the great service!

Snipey orphan24 Aiken

Dont waste your time here there are more around town that is a lot cheaper than these guys

Stephen Sheridan

Online it said we'd be paying around $180 for my whole trip. Going to pick it up. We were charged an EXTRA $425. They even had me put "half down" of $87 prior to the trip. I was heading to my mother's funeral, and there's a lot of extra costs I've been dealing with. But to end up paying THREE TIMES as much as you agreed on, and put "half down" on, is just scummy and horrible service. Stay away from this place.

David Johnson

I rented from them in April 2017. Thought it was going to be a great experience because I got a free upgrade from compact to a SUV. I was wrong. The Dodge Journey had too many issues for me to list. I ended up having to pay out of pocket at AutoZone to fix the vehicle myself so our trip could continue. I made a complaint to corporate and they sent me a $100 voucher towards my next rental. Fast forward to June 2, 2017. I made my reservation over a week ago using my debit card. I get there tonight at 10pm to pickup my vehicle. Of coarse I'm offered another free upgrade to a new minivan. The lady goes to take my payment which is the same form of payment I used last time mind you and she tells me she cannot accept debit card payments. That their policy changed a few weeks ago. This is the same card I reserved with and the same card I paid with last time. I expected a $250 hold on my $40 rental. This rental was a necessary rental that I had counted on. I had others counting on me for this rental. If I had known they didn't take debit, I would have paid down my credit card early. This is ridiculous. They can have their voucher back. Now I'm forced to rent from Enterprise first thing in the morning for a lot more money and I'm going to be late for an important appointment I had in Charlotte at 9am.

Jazman Ballard

Very friendly staff, I rented a car at the last minute ans still got a great rate. It was hard to find at first because its a small building

Chris Sondesky

Had a reservation via Priceline for Alamo @ $11.99/day for full size. Asked the Dollar guy for directions to Alamo, and I had to take a shuttle off site. He offered to match it, save me the ride (it was cold and rainy out), and got me wrapped up in less than 3 minutes. Jim was fantastic and made this a super easy experience. Will come back here again.

Ladyg8r Film & Productions

vihari itikyala

zayda gonzalez

Very rude the guy that was talking to us.. I will not recommend this place to anyone

francisco medina

I Was told I would have a car the next day to rent. the next day came and no car was there for me to rent. I normally dont rent from here ENTERPRISE is so much better. So for whoever is in charge let employees not to tell anyone they will have a car rental if they cannot guarentee it. bad for customer service.

Bill Ennis

Dollar is getting better since Hertz bought them better cars and staff moral is greatly improved

Monica Barnes

Alexandre Mendes

Worst service ever. No cars. Staff works as slow as possible. Long line. Couldn’t be worst. Folks spend a few USD more but to somewhere else. Budget for instance right next to Dollar has no line. BAD. 8 attendant spots. 3 employees. 30 people in line and no cars.

AudryZak Ewell

Our Toyota Corolla was great. Everything was very transparent with pricing and such. Both interactions with employees at the Portland Airport was short and sweet.

Abhijit Sonje

Very bad experience. Never use this car rental.

John O'Toole

Stefani King

Awesome service and they accept money orders too!!!

Kara Green

Pick up and drop off was easy. Both representatives were courteous. Will definitely rent from them again.

Julie Watson

The car was fine. Just what I needed. As others have noted be sure to review your bill before you leave.

JOHN Petricki

Christine Schulte

Had a problem. When booking on a discount website. Pat is awesome. She tried everything. Got me on my way. I'd give 10 stars if I could!

Carolyn Lightfoot

I have rented from several different car rental places, but by far, Dollar is the best with its prices, selection, and service. The whole rental process is quick and easy. I love Dollar!

Nisha Marie

They have nice reliable cars and they are very inexpensive.

Pat Huseman

Dee Dee

They are professional scammers, I thought they were great ppl till I put down some money to hold a car till the next day then I changed my mind on the car so I went to get a refund. It’s 3 weeks later and they are giving me a run around and their exact words are “ we’ve already given it to your bank they haven’t given you the refund, call them.” Im a banker my damn self NO BANK WOULD EVER HOLD A REFUND, it dependent on when they receive it they make it available immediately! NOT TRUSTWORTHY, go there if your ready to be f***** over.

Tim Cichos

Quick and polite check-in. The young lady was kind enough to let us know if one of our stops was worth the time.

Lori Lyon

Great Staff- awesome cars. Not only to I use them with our corporate program- I use them personally!

Tisha T

Easy transaction. Low rates, unlimited miles

Edmund Lee

Upon arrival, I was able to quickly get my car. The employee at the counter was friendly and was able to answer my questions. The car was in good condition and was pretty nice. Returning the car was quick and easy. The amount charged was what I expected based on my online reservation. I found their rates to be very good.

Julie Lay

Very nice

Tim Cole

The scum of car rental companies! They charged nearly 3x as much as we were quoted. When asked about price they said they couldn't do anything!

rc mcZest

Robert Bentley

Our rental experience with Dollar was excellent. Although we arrived at their counter in the wee hours of the morning, our customer service rep, named Vance, treated us as if we were family related. We feel fortunate that he helped us with the return as well, giving us expert, yet quick and efficient care. Certainly we'll use Dollar again for our next rental.

Mike Reynolds

Rented a car for the weekend to drive from arlington to little rock. Cheap price got a new car in excellent condition. Everything went good on the drop off. Was worried about all the bad reviews but my expierence was great with them. Will definitely use them again im the future.

Scott Keever

Customer service not so good.

craig zale

Great pricing and supper friendly staff. The Toyota Avalon I had to drive was only a few months old and was fantastic to drive.

Kaarisa Caridine

Too expensive. Insurance had to be purchased. They don't allow you to use your own, and theirs cost $30 each day.

Kay Bryant

If I could post a minus star I would

Amy Cox

The manager there is all about herself. Rude and obnoxious and basically calling us stupid. Prius car wouldn’t lock from key fob and car would not blue tooth to phone for navigation. We were told we didn’t turn the car off with off button and I am stupid and don’t know how to sync a blue tooth phone to car. They got you by the balls if you want to rent a car in Jackson for 150.00/ day. We will be talking to corporate later today

Jochen Grathwohl

Tom n

Shady and dishonest business practice. Rented a car here for a couple days. The lady at the counter seemed very nice but lied to us and said the liability insurance was required by the company. The liability coverage price was half the price of the rental! It sounded odd so after the trip I called the HQ who confirmed this is not a requirement and kindly reimbursed the LIS fee. Beware of this place!

Lyndsay Whitehurst

Great service! Everything I needed and done quickly and efficiently.

Ryan Merold

Can I give a half of one star? Literally helped three customers in 40 minutes...unreal! I could've built a solar car and/or a pair of wings and flown away faster than it took these people to get it together. Lesson learned!

Mark Winget

The people at the Salt Lake Airport are truly amazing! I was hesitant to rent from them after reading reviews, but man I'm glad I didn't let the reviews sway me because they set me up with a free upgrade, a much better rate than Thrifty or Avis, and were so accommodating. I've rented so many cars over the years and no one treated me better. What really did it for me was how helpful they were with my child. I was in and out quickly on a busy day. Can't ask for more than that. Returning it was a breeze too. No overcharges, hassles, or nit picking scratches/dents. Love em! Highly recommend Julie at the aiport - ask for her! Tell her Mark sent ya (she'll know).

Angela Ross

Saba Wakefield

Tim was very unprofessional rude and the management was no better!!!

Sara Shagagi

The staff is always great. Service is usually pretty quick unless their slammed with reservations. But even then they try to get you in and out asap

tajinder kaur

Great experience with returning. Edward was a delight! He is probably one of the most honest people I've met. He came looking for me to return the money which I had dropped in the car!!! Amazing... Great job having him on your payroll Dollar.

Grant Keebler

Amanda Annis

This review is for Stephanie K who was working the late shift between sat night and sun morning. We left a very special pair of sunglasses in our rental and didn't have time to make it back through security to run back and get them. Stephanie was super sweet and so helpful and honest! Thank you Stephanie for finding our special glasses and shipping them to us!

teresa vogan

The front desk was helpful and informative and friendly. Got me on my way quickly. The car was small but it drove well and I had no problems with it. I liked that they were open till midnight so I didn't have to get up early to return it. Thank you thrifty for a pleasant trip

Kevin McKnight

Smooth in/out of pick up and return. 24hr ustomer service. Will rent again. Also the big thing is. Dollar only takes 15%of total rental hold if you use a cc with visa logo. That's big.

Omar De La Rosa

Mike Leathers

Your Reservation doesn't RESERVE anything.

Whitney LaFrance

Update - the owner asked me to email him. I did so almost a week ago with no response so far. I wish I could be leaving a better review because the people who helped us with finding the right car to rent were amazing. The claims department however.... our car was hit while parked. The other party admitted fault and their insurance was ready to pay Dollar Rental for the damages. The claims department would not accept the payment. They wanted it only from us. I will not be using Dollar Rental again, and will advise all others to find a different car rental company as well.

Claire Jones

If I could give this group a ZERO star rating I would. Worst.Customer.Service.EVER. First irritation: being uncharged for arriving 20 minutes early. Then, we attempted to add one day to our rental. That would have doubled our total cost (going from 4 days to 5 days means your rate DOUBLES, so our $110 dollar rental would have skyrocketed to over $240 for an additional day). Our first car had a horrible hum and would not go more than 20 mph. Drove around the block to return it; the brakes we discovered were mush (almost collided trying to get the vehicle back into the garage). Attempting to return it was met with humphs and more frustration from the service attendant; no offer for amends on the poorly serviced vehicle. Second car had a faulty steering issue. NEVER RENT FROM THIS LOCATION. I WILL NEVER GO WITH DOLLAR RENTAL CAR AGAIN.

Ron Koshy

They were fast and efficient. This was the easiest car rental I ever had!

Joe Aubrey II

Friendly staff

Bruce Neely

Everything went well with this rental. I was impressed that the service worker help me find dents in the truck that I have not seen.

G Tom Tucker

Courtney Love

Thank you Jennifer and Mike for getting me into the exact car I've been shopping for! This is my 3rd purchase and will continue to do business with Dollar!! Excellent company and great people!! Their referral program is amazing as well!! Thank you all!!

Nurse Q

I’ve been in Texas five years and when I first needed a rental car for work purposes I went to Dollar Rental. Shane and Marie are the best in business, highly professional, down to earth good people I had rentals for months and would trade them for something new. They would always call ahead of time and process their payments with me. No up charging or just going into your account. The only change is if they would accept the insurance payments beforehand but really at the end of the day it’s not stopping me from going to them and paying upfront because to deal with other places is and has been a ha! Unless you’re driving out of state, take your business and dollars to dollar rental on Collins!! God bless!

jessica James

My car got stolen. They charged me 4000 and sent me a letter saying never to come back

Miguel Pinto

If i could give 0 stars. Worst experience ever. Agent did not include second driver and found out when my claim was denied, Avoid this place at all costs. Every time I called I was told a dofferent story. Manager Arbin one of the rudest and incompetent managers I've encountered. Had to go through upper management to have my claim taken care of. Hertz should do some restructuring at this place.

Holly C

This place sells used cars in need of major repairs. They took a 19 year old, single moms $700 down payment and in return gave her a car with: 1. Warped rotors. 2. Unbalanced tires. 3. 2 Failing engine mounts. 4. A cracked AC compressor that needed to be replaced but instead they just recharged it before selling. 5. Blown speakers. 6. Way past due for an oil change & tune up. 7. Water damage inside the car. 8. The check engine light turned on as soon as she got on 360. (All of this was verified by a personal mechanic and the entire automotive department at a her local walmart. They couldn't believe she was driving this car.) The car was bought by a 19 year old girl, struggling as a single mom, with no outside help, & they were happy to rip her off by putting her in this dangerous car. She was desperate to get her own transportation & the salesman told her that this specific car, was the only option she had with $700 and 0 credit. Being that young, she didn't understand what that salesman was doing nor did she have experience or help. He preyed on her. She tried to fight the company to get repairs made and the very man that gave her the car told her, "You knew this car had no warranty when you signed the papers. It's As-Is." Eventually, no one answered the phone for her nor would they "Have someone call you back." The only people that did call, was the payment collection department. A few years later, the same man still works there, & the same "nice" cars are being sold. If you feel good about investing thousands into an overpriced vehicle being sold by deceiving, untrustworthy people, than go to this place

mactristand

Excellent and fast service. I would recommend dollar rent a car to anyone. Every car I have rented so far has been clean and very new. Haven't had any problems whatsoever except for one time I brought the rental back and they changed my rate. My bank account was charge double. The dollar team fixed my situation on the spot. If dollar rent got rid of the pending holds they put on people account their company would be perfect.

Unknown Johnson

I was being "helped" by an associate at the Airport in Fayetteville on the 17th. She was rude, inpatient, and wouldn't honor the discount that I was given. When I aske! When I asked why ? She told me that they dont honor from third parties even though their customer service said that they do. I wouldn't recommend them at all.

Christina Riley

First of all, this location is NOT at the airport. Called the shuttle and it took them 20 minutes to pick us up from the airport. There was only one person to wait on on everyone. We wanted an economy car and was given a van.

United Campus Workers

I wish our company could rate them lower than 1 star. Horrible service, rude employees and apathetic managers. We were told upon picking up the vehicle that our company's corporate debit card would not be accepted. This is normal because most rental places only accept credit cards. It was no big deal because one of our employees chose to hold the rental on her credit card. She'd done it before at this EXACT location and was able to charge a different card upon return. We were assured by the woman checking us out that upon returning the vehicle we could charge the vehicle's total to the company card. That was NOT true. We returned the vehicle and asked for the company card to be charged. A very rude, smug Dollar employee refused to do it because it did not have a personal name on the card, just the company's name. He then pulled out his own "company card" to show how his name on his card to somehow imply ours was fraudulent even though we have business cards to show we are employees. He would not even talk with us from that point so we had to leave. I called Dollar and eventually got through to speak with a manager who told me because we were not registered as GOLD members that we could not charge a different card. I was shocked. This was news to us and of course had not been explained when we picked up or when we returned the car. First we needed personal names on the card, then we needed to be GOLD members. It was excuse after excuse about why they couldn't do it. All the Manger could say was that he was "sorry for the confusion." We believe that's unacceptable for a week-long rental that totals close to $600. This goes beyond simple confusion but shows their employees are not trained properly about policy! We will no longer do business with them in Memphis TN. And we hope others don't either because if employees are not respecting customers or knowledgeable of policy then mistakes like this will continue to happen to more people.

kevin Brooks

Had a great car for a great price. Had reserved a small car but as it turned out, there were 2 extra people with us....with luggage. They rented me a small SUV (Kia Sportage) for a very small additional fee. Vehicle was great, very new and drove like a champ. There were also the only rental company that was open late enough for me when my flight arrived. Will Definitely use them for my next trip.

Stephanie Lee

If I could give them a zero star, I would. Please be aware of this Dollar Rent a Car. They will be sneaky and get you to spend additional money you may not agree on or know about. My boyfriend and I were traveling from Nevada and after a long day, landed in Milwaukee. Spoke with a customer service member who provided a list of vehicles we could rent. She then stated, and "if you want something bigger, we have a Toyota Corolla". My boyfriend and I both have Corolla's so we thought this would be best. The representative failed to mention the fact renting the Corolla would be an upgrade and cost an additional $90.00. Shame on me for not looking at the receipt as I just wanted to be on my way from the long day of travel. Later that day, I contacted the office as I did not have change for the tolls. I asked how the dash pass worked and the same representative informed the pass was $8.99 for each day used. I used the dash pass for one day at three tolls. Later I got a bill that charged me $8.99 per day I had the rental, not day used. I tried contacting the business as I felt the information was not provided accurately to me. They told me there was nothing they could do as it was in my agreement. I will never rent from Dollar again as this was the worst experience I have ever had with a company. I do not understand how a business can work like this and steal money from their customers.

Scott Morrison

VERY LONG WAIT in line. I was the 8th person in line at this Dollar location. It took >60 minutes to get to and finish with check-in. I pity the dozens of people who were in line behind me because, certainly, it would have taken them hours to get checked-in. Stupid me... the same thing happened to me at this same Dollar location two years ago (the last time I went to MKE). I thought it was a one-time experience. Nope. Fool me once, shame on you. Fool me twice, shame on me.

angie aviles

Great customer service

Leslie Yanke

Poor service!! Do not ever do the manager special unless you want the low grade car. Very disappointed and will never use their service again.

Robin Fontaine

Never will I do dollar again. There is a reason they are cheap. Over 30 people in line and one person working. In this day and age who doesn’t hire more people. ALL of the other rental car companies have three or more employees and no line. Please choose any other car rental service at SLC.

James Duffy

The staff was more into getting is out of the way rather than customer service and attention to detail. Don't let them blaze through their job ending up in you paying more.

Moayad Nab

I rented a 7 passenger vehicle for a business trip a week in advance online and called in to make sure it was available and they said it was. When I went in to pick up the vehicle at 11PM they said it was not available and will not be available until 5AM. They also said they will not be able to guarantee the vehicle for me unless I rented a different vehicle while I was there. After all this I decided to rent the other vehicle to guarantee the vehicle I actually wanted and to come back in 6 hours. I went back at 5AM and the vehicle was not available! They also said it would not be available and unsure when I could get it and there was nothing they could do to help, after arguing with them for another 2 hours and 30 minutes I was able to get a refund and I never got the vehicle that I originally rented. They wasted my time the day I was suppose to pick up the vehicle, made me come back at 5AM and wasted more of my time and ruined my business trip. I will never return to this place and will not suggest it to anyone.

Patrick Culver

Great service, great price, thanks!

Wolfie McNeil

Jennifer is great at what she does! ✊

Kay M.

Great service, prices,and deals.

MsNYtoTX

I gad the pleasure of meeting with Jennifer who was very informative about the car sales. We looked at several cars until I found the right one that caught my eye. After a test drive I was in love. Thanks Jennifer for an awesome car buying experience. As for Jennifer if you're looking for your next car. She'll do you right. Excited Customer

gloria sheffield

Had to wait, but it was worth it. Received a upgrade everyone was nice that I didn't get what I expected. I needed a car with a large trunk to put a large luggage in they took care of me. I was happy.

Kathy Scherrer

Always helpful. I rent from them about 20 times a year and I'm almost always satisfied with the car they provide.

David Collazo

Too Expensive

Zer0420 Cartel

Do not I repeat do not use the bootlegs they have hidden fees that’s higher than the car that you’re renting I paid 67 dollars in fee my car rental for 3days was $68 after taxes $87 after I brung the car back it went up to a $130 gas was full how do you go from 68 dollars to 130

Jerry Heywood

The gentleman that checked me in was the same gentleman that I return the car to and he was excellent

Emily Stammen

Our car broke down so we had to find a car quickly and inexpensively. The man working the counter was rude and unhelpful and didn’t seem to have our best interest in mind. The car we were given burned through gas so fast. We drove less than 300 miles and the tank had 450 to empty when we got it, but was totally empty when we got to our destination. The car smelled like smoke even though no smoking was allowed. Only one scratch was marked on the paper he gave us, but we found four more that weren’t marked. Way overpriced for the kind of car and kind of service we received. You’d have much better luck renting from the nearby airport!!

Alex Tor

George Nti

I left my tablet in the car and didn't even know. After 3 days, I got a call from the manager asking if I left something in a car I returned 3 days ago.... I have my tablet with nothing wrong with it. Why won't I use them again? I will always go there.

Nicole Raver

Horrible. Avoid this Nicole and dime place if you can! Bill was double what I was quoted at the end!! My $89 48 hour car rental was somehow $340 when I turned it back in. The insurance is a shame and you are outrageously taxed for it. Never again. Stick to reliable companies like Enterprise or Budget.

A.J. Wiggin

Hilly Rubin

Fast and great service

Laurel Riddle

Jean Taylor

Ed Tilton

Howard Sole

Friendly and accommodating.

Monique Wallace

Very nice

Jenn Maxwell

lori haggard

Fair price fast service

Adriana Mesa

i wasn't very pleased with them

A G

Tina Vann

I used to rent a car 2-6 x's a year. But since they changed the ruleson renting I've not gotten a rental. I don't have a "Major Credit Card" i pay with my debit card or cash for every thing. Kinda miss being able to rent a car on a long weekend for a road trip!

Jeromy Leugers

Closes before last flight arrives, but Hertz is open later and can fulfill reservations made through Dollar. Quick and easy dropoff with a shuttle to the airport.

Starchild goddess_’333

I called them to see if I could trade my current vehicle in and spoke with someone named Jennifer.. I specifically explained my situation before I got there and once I did she was passing me along to another salesman who was unprofessional and left me sitting in the office for 20 min. After all that they had me running around getting all this unnecessary paperwork trying to finance me a vehicle after we had previously discussed trading my vehicle in. Wasted my whole there literally. I would never do business with them...

Joe Price

Great cars. Excellent staff.

James Matte

Richard Kohles

Good people, they were helpful and polite.

Les Weil

Car was in good condition and ready to go. Pickup was easy and fast.

Yaritza Rovira

Good deals on cheap rental car always rent with them.

Rainier Atienza

I'm satisfied with the service. Charge me less than I expected ,but charge me with something I didn't authorised. I guess it's okay.the one more thing that is good too is the drop off guy.i dint see his name but he's on duty today bet.1-2pm I can highly recommended him myself ,what a nice man he is.

Frank Jones

Very friendly customer service cheap prices

shaun maher

The rental agent in the garage was very personable, friendly, and professional. He was very good at his job and had me in and out. He made the entire process very easy. Thank You very much Dan!

Brent Peterson

They are very confused with the fact that they are a sister company and it happens to be one of the smaller companies so haveing to go back and forth all to be told they can't find something you have a confirmation for very fusterating..

Jason Artis

I was pretty much lied to by the travel agent. Beware, even though Dollar, Thrifty are Hertz, having a different name seems to give them an excuse to be rude and not have first class customer service. there was a 15 minute wait to get my car apparently. they were "detailing the vehicles" So, first thing, they were short on cars, not by a few, by a lot. there was a line of about 15 people behind me, so 5 vehicles minimum. The lady was trying to offer me an upgrade for $10 I said no. Then she was trying to argue with me that my credit card insurance did not cover the car or the rental contract(jp morgan reserve, look it up and you tell me who is right). She also said I was required by the law in the state of ohio to take their insurance, I still said no. 20 minutes had passed, she used most of it arguing with me about the insurance. Finally I sat there staring at her and she said, I have to charge you something for the upgrade, how about $6? I had people waiting on me and the line was growing behind me, so I said okay $6 a day upgrade. She showed me on the piece of paper a line item that said $6.50 and I went on my way. The whole transaction taking 23 minutes from when I was standing in front of her. No hassles with the car, except finding it,that was my mistake listening to the people trying to tell me where it was. Upon return, I got my receipt, and it said $10. I was mad, the guy checking me in couldn't do anything so I bit my lip. I called in the next day because I had a piece of paper that said $6.50. The lady on the phone told me that what I had wasn't the new contract, it was the old contract and the new contract says $10 and there is nothing she can do. I was calm told her I was never given a second contract, this is what I was given this is what I agreed to, not something else in the computer system that was changed after I received my copy. She again repeated well there's nothing we can do because it was a verbal agreement, it's not in our system. I asked well how do I file a formal complaint? She said you are doing it right now, I said well somebody that is not you.( Mainly because I was suggesting I was going to complain about her too). Then I changed the subject and asked about the insurance, she agreed that there should have been no question, and unfortunately the agents are trained to sell me things. I then asked how a situation is supposed to be handled if the car is not ready. She told me if the car is not ready, they are supposed to offer the upgrade at no charge. Then she stumbled and said well that is an extreme case where you have to wait for the car for 2 hours. She had on record that I waited 23 minutes. I told her, okay with all of the new information that you just gave me, my formal complaint is that I was told and showed one price, I was never given a copy of my new formal agreement, which I didn't accept, I was pushed to being hurried into something that I did not want except the original car that I booked. I was being argued with by their agent about what insurance I have(customer is usually right if I remember how customer service goes) They just need to know that I accept not taking out an insurance policy on their vehicle. As I kept on adding to the list of things I was complaining about, she finally said she will email me about receiving a refund of $10, just give it a week before the transaction takes place. Lets see if it actually goes through because she wanted me to reply to her email which I have not received. So, the lady on the phone contradicted herself as well as the rental agent at the window. Very low quality customer service in general. Oh, I was never given the opportunity to report damages to the vehicle, which I had taken pictures of. the exit agent just opened the gate and let me out. I usually have the opportunity to sign a piece of paper saying that there are no damages or there are scratches or any proof of prior damage. My guess is that is on the contract which I was not given.

Douglas Moyes

Overcharges. Ignores priceline's quoted rates. I'm going to reserve directly using Enterprise or Hertz next time. Taxi or Lyft would have cost half as much.

Charlotte Young

Paul D

Great service and great pricing...easy in and our service for a rental car

gary jones

Adriana Aponte

Greg Smith

Awful customer service. Refused to honor upgrade coupon. Couldn't have cared less. If going to ORF, use any other car rental agency.

Adrienne Huss

I made a reservation 30 days in advance. When I arrived at the counter, the employee started the process but then stopped abruptly and told me she could not rent me a car. No explanation. The phone number she gave me to call had closed at 4:45 p.m. CST. It was 6:15 p.m., so I had no recourse. I went two counters down to Avis and rented without issue. I will NEVER rent from Dollar or Budget again. There was plenty of time for them to notify me of some issue with my reservation to correct it ahead of time. I could have been stranded without a car. (Oh, and the line had only 2 people ahead of me in it. It still took FOREVER. Clearly, the company has operational issues.)

Alisa Ellen

Don't rent here. Just don't do it. Rediculous hidden fees and poor customer service. Recommendation for improvement: close.

joe melik

Maid reservation came there next day they Did not have my car or any car I could use because I needed a 7 seat all they said is too bad even tho I maid a reservation. They have bad Communication within their company

karlena Capadona

Was given the wrong information when booking. Then when speaking to reps, was told there was nothing they could do. The total amount of hold time for all the calls was over a half hour. I would never book from them again. Be aware and stay away no matter how they entice you, it never ends well.

Reuven S

Tho the car I received was stained, the customer service representatives are helpful.

Serafin Torres

I have used them a bit lately. Good new cars, good customer service, good rates. Have been upgraded several times. Will definitely use them again.

RESHONDA MORRIS

I was booking for business travel and had the worst booking experience. i have never known that a employee when using a coporate account would need to use their personal card to pay for the rental. I had to cancel and book with another agency.

Dan Baxley

Got a great Toyota and the price was at best fair and not what I was quoted

Amie Mickle

Great price, great service, great vehicle. They were the only place I could find last minute who had a car for that day.

Edwin Lopez

This car rental places is so cool they fix you up with a nices car and very low cost too , this places is very friendly

Sue Hung

Good service

Sydney Dmonte

I was a little nervous after reading the reviews but the kind of customer service i got right from taking the car to getting it changed to a better one at the garage parking. The staff was really helpful. We had the car for 7 days. Initially the car that was given to me was a bit small and my luggage did not fit but as soon as i told the person who handed me the keys she immediately upgraded me to a bigger and better car. Thank you for adding another happy customers to your list. Appreciate all the help. I wish i remembered the names of the customer representatives who served me on May 22nd at the front desk and the garage from where i collected the keys they were the best.

Brad Hofer

Rented a car last week and have been having problems trying to resolve an issue that I found with the rental car the day after I brought it home. Hope the issue gets resolved soon

Ty c

I got there the car was ready to check out and when I returned it took all of 5 mins. The staff is excellent and I will being using them for all car rental needs

Dierdre Pumarejo

JJ Lu

Holy cow! My check-in at this Dollar at PDX was probably the fastest I've ever checked in and got my car (and I rent a lot!) The gentleman was not pushy at all and had me out in like 2 minutes. I booked 24 hours prior and still received a very competitive rate AND they are located on-site at the airport which makes it very convenient versus the other competitors that require you to shuttle to an off-site location. The Corolla XSE I rented was very clean and fuel efficient. 5 Stars from me!

Asalyn M

Fast, friendly service. Great deal with less hassle than other rental car businesses.

Keith A

fred cohen

Dollar dollar bill y'all dollar dollar bill. It will cost you a lot more than that to rent a car from this place oh, but it was pretty easy to get the car. Newark Airport sucks though and getting from the airport to the rental car facility is a journey onto itself. You should get a map before you make the journey, it can be a perilous one, and unless you have Indiana Jones with you you might be in for a world of hurt

Lou Scott

I had a weekly reservation from Budget at the Salt Lake City Ariport. The best rate I could obtain was what I thought was still quite costly, about $600 or nearly $100/day. Yet when I tried to pick up my car, I was told that it would be nearly an hour wait. Ironically, a sign on the counter said "Cars Available," when they weren't. Another customer I spoke to had been waiting for 2 hours. I had an appointment and was forced to rent a car at the last minute at another car rental agency for even more. I was told by that agency that Budget is known to overbook their cars at Salt Lake City Airport. So, be forewarned. Don't make a reservation at Budget at SLC airport and expect it to be available, or for the service reps to be friendly.

Greg Wilkes

Of its da ones att de airportelz i highlllly recomendle itt...

Amber Kohler

What a joke. Arrived to pick up car to learn u cannot use 2 of your own cards to pay for a vehicle. In my print out were certain instructions but when I arrived the guy behind the counter said no this is the policy. What a waste of time.

Tim S.

I'm a happy Guy , but never again with thrifty. This is my last trip with this company.

Joseph Wan

Alexander Rodriguez

Horrible experience. We rented a full size car, when we arrived at the office, the person told us that they never have full size car, first issue. He asked me for my phone number which is normal, but he called me right there and say that was to check that I gave him a right number, huh? Do I look like a criminal that I'm going to give then fake information? Then he offered us a smaller car. We checked the car and have a strong smoke odor and it wasn't clean. Finally we cancel the rent and went to another company. I will never going to use this company.

Alex

Just horrible...

Elizabeth Bozard

John Brooks

Had a reservation with Budget and they didn't have the car when I arrived. Dollar had the car I wanted. The whole process was simple and the employees were friendly. No unexpected costs.

Sabrina Allen

It was smooth and easy. Reasonable price comparison to everyone else. Car was like new and clean. No issues. Everyone was so nice and helpful. Will definitely use them again!!

Jennifer Shaffer

Had a reservation for a 12 passenger van and put a deposit on it but after waiting 30 min for the shuttle there was a line of 10 people and no cars even though there were cars in the lot. Problem was they weren’t clean. So after waiting in line for another 30 min (and still didn’t get to the counter) we decided to leave and rent 2 cars from Hertz. We would’ve been waiting for more than an hour to get our van. I have appointments to make and can’t wait! Oh and there was only one person behind the desk. Unbelievable. I’ll never rent from thrifty again.

Jay Kothari

Friendly staff, good service. Cheap prices for cars, until they hit you up with taxes and handling fees. Price to drop off a car at a different Dollar Car was almost $300 with taxes etc added on!!

crystal Graham

Way better the Enterprise,, the staff is friendly and its way more convenient ..

Sister Robinson

Not bad. Picked up vehicle quickly

Rovetta M

Very swift service and friendly service. Got a new rental car with 6 miles on it. Can't beat that!

Taylor Greeley

Terrible place. Charged for two extra days which I DID NOT have the vehicle, because they were closed! Not my fault! And they never explained this to me when I was in the rental process.. although I asked LOTS of questions. I should have voice recorded it because they did not give me any paperwork. I had to hunt down the receipt online... I've asked to speak to a manager and he is conveniently "not there". I am having the fraud department investigate further. GO TO ENTERPRISE!!

Kidada Isaac

KK was the best!!!! I have never gone to a car lot and felt so comfortable!!! Great customer service!!!

quesha dogan

2- words, PROFESSIONAL & FRIENDLY!!!! There is NEVER a hassle or disappointments whenever I rent & all demands are always beyond met. Best car rental service in the Upstate!!!!

Quenchelle Smith

I would not recommend I got a car from the lot and was pleased at first not even 2 months later the car stoped working . Witch was no big problem cause it was still under warranty. The salesman was like oh yeah we will take care of it we will just add it on to your payments never again

Lt Darkstar

While the rental I got was rather nice, make sure you check the STARTING MILEAGE is correct when you get in the car and also keep any receipts for gas. I had to sit there and argue with some dumb foreign guy for 15 minutes over not having a receipt for $3.00 in gas, seriously. He could see the tank was full and I did not drive 75 miles like they claim I did (I had the car for ONE day and only went back and forth to work which is 1-2 miles away) which shows their starting mileage was WRONG. I have better things to do than argue with a bunch of imbeciles. I would not use their service again.

Jerry Schauer

Delores Humphrey

We were given a small car, missing a hubcap and scratched all over. Beware of the managers special.

Amber Jones

If I could leave no stars I would! My mom rented a car from them and they broke down coming home! The battery exploded apparently!! Well they sent a tow truck and got the rental car but left my mom and 4 others including 2 CHILDREN stranded on the side of the road. So far they have been stranded for almost 4 hours. They didn't bring a different car or anything! Said a taxi would be coming and then called back and said no one was available to drive the taxi so they are still stranded! A family member is on their way to go get them almost 2 and a half hours away!!! 2 and a half hours away and with 2 children and this company leaves them stranded!?! Absolutely worst place I have ever heard of! Absolutely do not recomend or suggest to anyone!!!!

Lance Drake

Charged me for one day for the rental and then charged me twice for two days and insurance and road side assistance without telling me. they were rude when i got there and were impossible to get a hold of when I called them when I noticed the problem. terrible service. Not Worth the cheaper price.

Hangfeng Wu

נימרוד ויצמן

(Translated by Google) Excellent service (Original) שרות מצוין

Nikhil Karkare

Things went smoothly.

Leo Nichols

Fast in fast out. Clean cool Subaru Legacy.

D Nigliazzo

I was lied to about needing to upgrade to a larger vehicle and charged $100 dollars for the unnecessary upgrade. Called to talk to the manager and spoke to her for about a minute. She then gave me to the agent that lied to me and after no satisfaction I asked for the manager again. I was told she was not in the office. And I am still waiting for Dollar corporate to get back to me. Seems like a shady corporation all around. Do NOT rent from them!

Ms Purebeautii

Julie Porcelli

My rental out of Milwaukee was seamless. Easy to get and easy to return. Thanks!

Travis Charlton

phil sowers

Do not rent from this dishonest shady organization. I read the bad reviews but decided to rent from them anyway. Big mistake. Charged about $400 over prepaid rental agreement price. Buyer beware!

Robert Wright

All their policies aren't upfront for you to read so they hit you with surcharges

BigCool 12

Quick checkout on rental. I got a R/T Durango. Talk about a looker!!

Robin Du

Had a major issue with my Enterprise reservation. One particular branch manager was very difficult. Ended up leaving that branch with no reservation. I called and complained to Enterprise and they got me another reservation at another location. While I was sitting there wondering what I did wrong to upset the other Enterprise locations manager, I decided to call Hertz and just see if they had an available car. The guy at the Allentown location was so nice on the phone and got me a reservation right away and a Lyft to pick me up. Upon arrival the branch manager was so friendly and nice, she made me feel very welcome. Finally my morning went right! Thank you Hertz for getting me into a car so quickly, for getting me a Lyft ride, and four the great friendly customer service! I am now converted to a Hertz customer. No more Enterprise for me.

bella jade tarot

If you can avoid dollar rental car, you should. I have a flat tire. Their "service" ( and I bought the extra insurance) to bring me a new car is $101. Or, i can wait with the car 3 hours and then take it back to the airport basically wasting my entire night. The couple bucks I saved on this car just ruined my entire trip. Worst company ever

Emma Kimlin

They scammed us into buying insurance by telling us that the insurance that our credit card provides was "secondary insurance" and that we therefore had to buy their $30/day insurance. Then I find out that that's all a lie and part of a nationwide Dollar Rental "insurance scam" well-documented including in a NYT article. All in all we paid $145 more than expected. Wish I had done my research ahead of time.

Earle W

Dee Jay

I set up some clients with a car rental and when they went to pick up the car the lady threw on $90 of bogus charges, that they said they didn't want. The clients were foreign which Dollar took advantage of and made it sound like they had no choice. I will never send clients to Dollar again. I think SLC Airport should also take action, since it makes them look horrible. Look at the other bad reviews, and avoid this joke of a business.

Drasha Crowe

They are unprofessional and I'm tired of dealing with a issue since I got the car

Cooking With Kevie

THIS COMPANY IS A RIP OFF MAKE SURE TO READ THE FINE PRINT...THEY TOOK MY MONEY WND REFUSED TO REFUND MY MONEY.

cynthia kirkham

Easy, car was way nicer than expected.

Dharmender Gill

Robert Stutz

Really good experience with checking in and getting my rental car. The staff were very helpful and friendly.

Steinar Mathisen

In Memphis showing Family and friends the “other” Music City. We managed, while driving around, to get a screw stuck in one of the tires. Called customer service, they recommended that we took the car to MEM airport to have matters resolved there. We were met by a helpful, smiling young, lady attendant. Once I told her what had happened she promptly guided us to the agent in the car pick up boot. Explained matters and before we knew it we had all our stuff loaded in a clean new vehicle and on our way. Fantastic customer service and care from Mrs Ashley Magea and Crew! (I hope I recalled her name spelling correctly) As an airline employee and frequent rental car customer I have had excellent service from Dollar always. Love Dollar Rental Car! Regards, Ess

Mark Advent

We received friendly pickup service. No problems with the car at all. We received friendly return service. The location for GSP is way more convenient for local renters than the ¿¢§¥€¢£ airport rental garage . What more could I ask for?!

Shannon Loughran

Tobias Kiener

Just a very pleasant experience with that place. Getting the car was quick and the service was very friendly. Got upgraded a class for free since my booked class was not available. After getting into the first car (Chevrolet Malibu) there was a warning message on the display. Told the guy at the gate about it and he did not hesitate to put me in a new car: Kia Sportage. Awesome service. Clean and new car

Nicole Lilly

Too much money and confusion. The guy at the place was really nice but honestly I was put off by the building cost and insurance pricing. They also don't have a bathroom.

Aj Jackson

Every time I go in everything is always right.

Alexander McIntosh

Reservation for pick up at ORF - economy vehicle. I arrived at the pick up location and was told that they did not have the economy available and there was no indication of when it would be available. I asked what vehicles were available, I was told only SUVs. However, they could not give me an SUV at the agreed upon price so they would have to charge me more. This sounded fishy to me so I called customer service. Customer service told me the best they could do is if I rented the vehicle at the increased price I could call customer service back for a "possible reimbursement." No thanks, I'm not in the habit of agreeing to be ripped off. I've never seen a car rental company not honor the rental price. They wasted and hour and a half of my time - ended up canceling the reservation and booking with another company. avoid this organization to the max extent possible.

Heather Sharpmack

The staff were very friendly and the process was easy, but they aren't located at the airport like the other rental places. You have to call to get picked up and allot extra time for dropping your car off to get back to the airport in time.

Jason Parker

Excellent service at the counter the three times I have rented over the past few months. Once I needed to do a three day extension and they handled it over the phone in literally less than one minute.

wayne sawyer

Everything went well with the whole rental experience start to finish. Vehicle was in good condition and the type of car was readily available. Will definitely rent from Dollar again.

Whitney Sather

We rented a car and asked how much for just the rental nothing else they rolls us 200. We said ok. There were closing in like 5 mins. And we need a car ASAP. The guy charges my crd and give us the receipt. For what we believed was just a rental charge. He did not ask us to go over it and make sure everything was correct.we then go on out three day trip with it. We return the car on a monday and then noticed on tueaday that the deposit hold on our card is gone. Then they care us 100% and somethING. Then that charge goes away. So on Wednesday we notice there is no charge. So we call to figure out what is going on. So we look at the receipt for the number. While doing so would noticed there are 2 extra charges. One we did not ask for, nor were we asked if we wanted hem. They were for there insurance and roadside assistance. It was an extra 109.44. So when we call and tell them they to person who checked us out charged us for something without asking us if we wanted it. And that we said we only wanted to pay the rental cost she told us, there was nothing they could do. We should have caught it at the counter. Mind you the guy had already charged me and gave us he keys and basically sent us on our way and closed up before we had a chance to double check nor did he ask us to verify the charge like they are suppose to. So we ask for corporate number. So we could file a complaint with then. And she told us, she was corporate. The unprofessional and ruse behavior was unbelievable. We will not ever rent from then. We plan to file a claim. And will cont tell everyone we know just how bad, shady,rude and difficult they were. And that they will basically steal your money.

Alex Cousineau

I've always been treated well at this Dollar Agency. There have been some missed opportunities for customer service outside with the man running the booth, but whenever Ashley is working outside I have a much better experience. She's helped me correct issues with the hiccups in service with the outside attendant and also always brightens my day. Traveling is stressful for most, imagine dealing with those stressed people constantly for 12 hours straight. Ashley's level of professionalism and ability to radiate joy is refreshing.

Renan Leal

The staff is terrible, they show no respect or some support... never use this service, at the end u gonna be spending more money than u think

Patrice Foster

Great affordable cars

Bianca Catbagan

Condescending / racist manager

Bryan Samuelsen

The website is deceptive -- the price of the rental might look cheap online, but they'll charge you way more at pickup in taxes and fees. I thought I'd paid $120 for a three-day rental, but they more than doubled the cost (+$180) at pickup! If I'd known it would be that expensive, I would have just gone with Enterprise for better service at similar prices.

Connie G

The customer service agents at the rental counter were very nice. Very simple and easy process to get the car. Checked out and in with no problems.

Brad Fleck

Located close to GSP. Pick-up and drop-off were quick and painless. Their 2019 Dodge Charger Red ScatPack was an amazing drive...and then some...no, really!

Philip K.

Great hasstle free rental. I had a brand new Dodge Warlock truck.

Nikki t

This place is awesome,quick and on point.

Eric Prochnow

Pretty upset with all the hidden fees this company sneaks into your bill. $10 per gallon of gas, $5 customer service, a energy fee 11% of your bill, and God forbid you use their toll pass (it will cost more than the actual rental of the car!) Shady company. Could have driven a premium car for the price I was billed.

Amanda Betzold

Inexpensive, convenient, fast check-in/out, nice car. Whole process was very straightforward. I reserved the car online and the amount I reserved it for was exactly how much I paid. It was very clear at the airport how to get to the kiosk and, later, how to return the car. As other reviews say, be sure to keep your receipt from a gas station within 5 miles when you return the car. They are very clear about this at check-in. Also, as with other reviewers, they upgraded me for free to a Corolla instead of a compact car. Since there was no additional charge, I was fine with this. My car was in perfect working condition, very clean, and smelled nice (you should never rent a car that is less than perfect to avoid being charged any additional fees). I would use this service again.

John Staples

robnkris king

Ok. First of all I rented through Priceline. I got the car for 164.99 that included extra insurance through alliance. I rented the car on Sunday the 19th Thursday through the 23rd of May 2019. When we get to the airport (GSP) we discover the rental company is located OFF premisis of the airport. The location of the Thrifty/Dollar car rental is at 2429 S. HWY. Which is about a mile from the actual airport. I called them and was informed a shuttle would pick me up and take me to the property. Fine. I wait ten minutes and (Allen) a nice gentleman picks up my bag and gets me there safe and happy. I tip Allen 3 dollars- for 1 small carry on and a safe 1 mile ride. Waiting for 15 min then I get my car a 2018 Nissan Sentra silver with tape residue and scratches on both sides of the car and some small dents on the door of drivers side. She warned me of the dirty / large stains from the tape??? Which were visible by looking out the window. She then told me my price which was 196.99 (far more than the Priceline guarantee and I had already paid 44.00 on my American Express for insurance when I made the reservation online) she informed me that there was 15.17 fee for the shuttle service (called Airport Access that was NEVER MENTIONED) to the rental location and a 4.99 daily fee for roadside assistance and a other 1.93 daily surcharge for key insurance??? So after feeling nickel and dimed to death and sort of bamboozeled by "shuttle fee" seriously ?? I could see the car from the window and saw the large tape stains that she mentioned along with the small dings and dents on the drivers side door. I went out the door carrying the fab/key and my heavily inflated contract with the spots marked, walked around to the passenger side and saw the other stained door with a few dings (that were marked) She informed us that any tickets/tolls incurred would also carry a 65 fine and void contract if we drove over the river She said if everything looked right I could just leave. There were 6 people behind me and she was the only person behind the counter, So, I did. Pulling away, a little beep went off and said something along the lines of detection blocked?? It went off everytime I drove. I informed the man behind the counter of this when I returned the vehicle. After my 4 days were up I returned the car with a full tank of gas and went in with key as my friend waited outside with luggage to board the 15.17 dollar shuttle to drive me back a mile to the Airport GSP. When I was at the counter a younger lady with red hair went out to, I assume- see if I filled the car up with gas and check out the car. Understandably. She came back in and rudely said " Where is your contract?" I apologized, and said I forgot it in the glove box. She then went out and retrieved it came back in and said some scratches were on the front drivers side bumper that were not marked on the paperwork and said " You HAD to have hit a curb." I said, rather upset at her accusation -I most certainly did not. There was another man at the counter as well who I later found out was Tim. He was pleasant and nice and although he had to check this out was not accusatory and remained professional. There was also another man present behind the desk in a Tshirt and another man as I recognized as Allen (the shuttle driver) I asked for her last name and the store number (she told me her name was Mariah but did not have to suppy me with her last name- which I understood but she turned around towards Tim threw her hands in the air and spoke in a loud tone- "I'm just doing my job." No one had raised their voices at this point.. not me or her. I just felt that was completely uncalled for and unprofessional. I don't know how this will all pan out as I purchased the extra insurance and have state farm but I know I did not cause any scratches on the bumper. I will write a follow up review of the outcome but want people to be aware of all the extra fees and unprofessional behavior. Never have I heard of a 15.17 dollar airport access fee or ever been told "You HAD to hit a curb" .... Ms. KING

חיים גלינסקי

Affordable price, be careful not to screw you, it is better to clean the vehicle before return or else you will pay $ 100 for nothing, for the mania of working

Leticia Lopez de Victoria

Good experience just like Dave Ramsey recommended, rental with a Debit card, and no issues.

Binoy D'Cruz

Kory s

Anthony at check in was able to do everything we needed. He was so good I even offered him a job but he declined. He said he loved his job too much to leave!! The car was impressive and the experience was professional and stream lined. I will always rent from dollar rent a car.

Alicia Polk

Everyone at Airport Dollar Rent a car where very professional, kind and helpful. I already booked next trip rental car for that very reason !!! Great rates also !!!!!!!

Maria Nieves

The worst I have ever had. Waited in line for 2 hours and I missed my flight

Corey Cooney

Angela Brown

Ashley Magee was very patience and very attentive to my needs. She answered all my questions and even assisted in getting my membership number back in tact. I will definitely be using them again

Reggie Robitaille

John Cranney

I reserved a car and because I was a couple hours late they threw out my reservation.

Adam Zavelghorba

Great staff! Went out of the way to accommodate our reservation!

Jillu Iyer

Love their cars... less mileage great price. Good customer care.

Brenda Nguyen

Poor communication service. I called twice and the phone representative did not understand me and also hung up. No good comments whatsoever. Please hire people who know how to do their job.

Kathy Trout

Renting a car at Dollar in the Memphis airport was fast, efficient and easy, plus, the staff behind the counter and in the garage was very kind and helpful. Making our reservation with Dollar online was quick and well explained, and we received a nicer car than we expected when we arrived. They gave us a AAA discount, and there were no surprises on our bill. The walk from the terminal to the rental garage went quickly thanks to the moving sidewalks and the coutesy luggage carts and within 20 minutes of arriving at the Dollar counter, we were driving out of the garage to our destination. We were highly satisfied with our Dollar experience and will definitely use them again on our next trip to Memphis!

kerry Baird

She was very nice. And 1000% faster than DOLLAR IN VEGAS.

JJ VV

Right beside the stadium. Very close to the freeway. Lots of options.

Brian Robles

Friendly staff fair prices nice car only thing bad I have to say is the car had dirty windows all way round and the were ready to clean them but I did not have the time for them to take the car somewhere it clean them

Richard Dollar

Long wait at the Airport. Great lady from Hertz took us out of line and set us up. Hertz had staffing when Dollar did not. F150 broke down on us in Oshkosh. Called the roadside number. In total on hold for 45 minutes. We were advised 2 to 2 and a half hours to get us. Sitting on the side of highway 41 north. Wrecker picking up a car in Milwaukee to bring to us. Never Again will I use this company nor recommend them. Note my last name!! Richard Dollar

Kaestle Muir

If I could I would give this 0 stars. This was the worst service I have ever received. When we called to book our reservation we were told it was unlimited mileage... We got there to have a very rude employee tell us 153 miles was the limit. Then that we couldn't drive the car outside of Utah and the surrounding states. In addition there were hidden fees and they had us booked for the wrong number of days. Honestly if you are going to Salt Lake City rent a car from enterprise they were helpful & nice.

Karthik Ceekala

K Horvath

It was pretty good, we used it to tour the Shenandoah Valley. The car drove well and it was spacious, and had good legroom. My only complaint is that the car we received had a weird smell. I had to spray some air freshener to remove it.

Tony g

Great service, the car we wanted was not ready. So we took a different SUV. It still worked out.

Stephanie Noss

We left our water bottle in the car and the manager was super helpful and found it. Thank you!!

Zmoney Rose

This is a great service for rental cars, Anthony was very nice! Very helpful and they have great cars that will run very nice to get you to any destination you need. I highly recommend!

Michael Cover

Very polite staff. I never got an email confirmation and the confirmation I called in to get and wrote down didnt save on my phone. They had some trouble finding it but it all worked out. Mid size SUV was great and was freshly washed when we received it. Seemed like a very easy process. Better than a recent experience I had with a different company.

David Remington

I rented a car here for a trip from Newark to Hartford. All seemed well when I picked up the car; the rate was what I had been quoted, they didn't have the model I had rented but I was assured that my upgrade was free because it was their mistake, and I was asked mundanely what time I would be returning the car in Hartford. When I returned the car however I was shocked and disgusted. I was one hour late returning the car and fully expected to be charged a high hourly rate for the extra time, or possibly an extra day's rental which would have been harsh but fair. Instead they sextupled my daily rate from $28 a day to $164 for the entire time I had the car (4 days) on top of a high hourly late fee. To add insult to injury I was charged a fee to have the car driven back to Newark even though my reservation clearly showed it was to be dropped off in Hartford and no mention was made of this fee. Finally the upgrade the agent had assured me would be free was charged to my card along with nearly $100 dollars in taxes and fees. They conned me good this time around, but I will certainly never rent from Dollar again and I encourage and other travelers to avoid them as well.

Ever So Britty

Terrible service. The car we booked wasn’t available so we were forced into upgrading for an EXTRA $300 for 5 days. I had a crying newborn baby so couldn’t be bothered putting up a big fuss at the time but I was extremely disappointed.

Tanya Torres

Service with a smile.

Author/Poet Birdman313

Very satisfied with thrifty

Stephanie Koontz

My husband and I decided to take a road trip, neither one of us wanted to put the miles on our own vehicles so we decided to rent a car. We made reservations through Dollar Rental at the Salt Lake Airport. We wanted to be on the road no later than 7:30 am. We got to the airport around 6:45, we worked with Vickie. She is amazing, super nice and friendly! She let us pick what kind of car we wanted. She has us out the door in less than 10 Minutes! The car was super clean and got amazing MPG's.

lisa robinson

I used to could walk in and get a rental no problem. Now you have to have a credit card or 24 hour notice. I won't be going back.

Jayne Yenko

Couldn't find the 'regional rules' on the website. Company wouldn't allow us a car, but refused to refund. Still charging us as 'no show'. Definitely not happy, and won't be using this company again.

GABRIEL KELLY

Jennifer did an amazing job she was very patient on helping me find a vehicle if you are looking for a car come see Jennifer she can help you get into a vehicle

Rhys Lowry

Ran out of cars

Kirk Sheppard

Used "lock low and go" and rolled the dice. Ended up with a Toyota Yardis. I'm 6'4. But we survived it and knew the deal going in. Picking up and dropping off was efficient and easy. I'd do it again.

Haywood Beamon

Good people

Benjamin Gale

Friendly personal service with clean and reliable vehicles. I had a fantastic experience with these people, i've used them on two occasions. The second time I use them the car that I was renting had a fault and they could not have been more helpful, swapped the car over straight away.

MARY STROTHERS

I rented several cars. Overall experience wasn't great. Paid for Full through Premium Car. Never have car reserved available. The last three renters where the worst ever. Hoping each time it would be better the time before. Last three rentals included 2 Reservations for full, last reservation premium. All available at time of pickup was standard/midsize. At Full Size/Premium Rates. No adjustments made. I contacted Customer Setvicd because why charge me for renters they didn't have. Airport Customer Service was good. They couldn't rent what they didn't have. I really feel cheated by The Company. Dollar Rental Car should not let you reserve and pay for cars they don't have available. Since I was in need of transportation I accepted what was given. Only one rental out of approximately 10, only 1 time I got what I reserved. At this point and I will not rent from Dollar Rental Car unless I can get what as been reserved by me.

Antinea Martin

GSP location is always helpful and accommodating. Best rates, best service

Alecia Lee

$15/day for a full sized car and a super friendly staff As compared to the polished up jerk at Enterprise that wanted $70/day for the same car. And then told me Enterprise doesn't compete with Dollar.... no boo. At a $55 difference, you can't.

charles brady-mize

Very simple easy i go to them every time, and no credit check like the other ones so even tho you halfto put a deposit and you can pay extra for insurance no sense won't go anywhere else.

Nels A

Friendly and efficient customer service, they didn't push any up-sells, the return process was <5 minutes. No negatives.

alex gracia

Kyle Lawson

Stanislav Jabuka

Fairly expedient in-and-out service. They didn't have the car I had reserved, so they gave me a free upgrade to a mini van.

Jeanie Possemato-Taylor

Great service, great rental prices.

Mark Scott

Not sure if the reservation screw up was on dollar or Travelocity, but counter personnel had to make a reservation. Did so rather quickly, but didn't get the right car and had to exchange later. All good eventually

Rebecca Benston

Will never rent a car from this place again. Not only were the attendants rude, they didn't have the car ready in spite of having had my reservation for several weeks prior to the pick-up date. When I got the vehicle, I found that they hadn't properly cleaned it. Several receipts from previous customers were still in the glove box and these contained credit card information and other personal info. I was also late getting to my event because of the delay at the car rental office. In addition, the whole operation is inconvenient. In order to leave my car to take the rental, I had to drive to a nearby pay lot to park the car because there was no way for me to follow my sister into the pay lot on the airport lot. She is disabled and could not walk across a lot to get back to me in the rental car and it made no sense that I would have to pay a full day's parking price for both cars to simply follow her to drop off the car that we weren't taking. This was the stupidest experience I have ever had with a car rental. I chose this place because it was cheap, but now I certainly know why. And when my sister tried to contact the rental place to complain, she was told that they don't take complaints from third parties. They were rude and unprofessional and should truly be considered as only a last...last...last resort when renting a vehicle. One last thing, on the paperwork that was left in the car showed that there was a major discrepancy in the amount of deposit held for the female customers and what was held for the male customer. For both females, the hold on the card was over $300 and for the male, it was only $12. My rental was only $44 and was to be returned the same day, yet they put a hold on my credit card (not a debit card) for $350. And my credit score is not low. Ridiculous all the way around.

Chance Schreiber

Tonja Christopher

Roger was friendly and professional. I will use this rental service again.

andrew theus

Great experience and friendly staff. I would recommend using them.

Scott Madding

Kyle McKee

One person attending the counter and 11 people waiting for car. That's why I have so much time to post this.

jayanni webster

Terrible service, very discourteous employees who speak with customers very hostile. Manager was incompetent and as everyone else has said below: hidden fees.

Eric Hager

Was quoted for a ford focus at 557.79$. got to dollar and was tolled it was going to be 1300$ for the week for the car. Got a different car than was tolled I had reservation. return of the car service was rude. Gave me a receipt for 879.35$. As I'm sitting in the airport i get a emailed invoice saing my total is 1123.79$ the peop at the front wouldn't tell me why its changed and wouldn't help. Poor service. Will never use dollar agin. Wouldn't even give a star.

Troy Williams

Slow service for a small airport

Mandy Nielsen

Is it possible to leave less than one star? They didn’t have a car available, kept trying to charge me the higher rate for an SUV but foist on me a sedan because they didn’t know where the car was...almost an HOUR after the reserved time and still no car. Do yourself a favor and use Turo or anything else. Or anyone else. Or walk.

henry larcoran

Easy. Excellent service. Forgot to fill up and they waved the charge. Helped us unload. Great help!

Wendy Davis

I had to wait an hour at the airport location. Then they charged me for two hours being late before I even returned the car. The lady at the station and the lady on the phone were very rude and would not refund my money. I was not late with the car. Do not use this car rental.

Brenda Newman

Do not EVER rent a car from this company, and specifically this location. If I could give them zero stars, I would. I have been trying to close out my rental agreement and receive a receipt for a car I dropped off a week and a half ago. I cannot get any assistance from their employees and 90% of the times I’ve called, there is no answer. I’ve left messages for the manager on duty, I’ve emailed corporate, I’ve called corporate, all with no success. I’ve spent at least 10 hours of my time trying to PAY MY BILL. I can’t submit my travel expense report to my organization until this is complete, and I am already past the established due date.

Rahul Pandey

I booked online through hotwire and as is the policy with hotwire they disclosed the rental agency only after I booked the car. When later I read through the reviews I was very much concerned. However the car pick up was fast. The lady at the counter was very nice. I was out with the car in about 10 mins. I had initially rented for a week but I needed to extend it by a day. I called them up and they extended the rental by a day. It took just 5 mins over the phone to extend it by a day. The return was hassle free and completed within 5 mins. No hidden charges, no unexpected charges. Overall, my experience with dollar was as good as with any other rental.

Pnieves P

Mark Lyons

Great service and awesome upgrade! Thanks so much!

Syed Raza

First timen rented from this company. The experience was not bad. Have good cars, reasonable prices.

davisc7866

Will B

I've been waiting for an hour now with 4 month old twins.

adner duran

It was a OK experience.

David Jump

Good car friendly people

Justin Williams

If you go through a toll and use the ezpass there is a 15 dollar fee PER TOLL! Never again! All roads in a out of Milwaukee a littered with tolls and look out for those fees if you head down to Chicago. The provided EZPASS comes a high price my friends!

Wilson Ejim

Sharon Knotts

If you are flying into Milwaukee and need a rental car, I would highly recommend Dollar. Not only are their prices great, (always check the website for "city specials"), but their staff is congenial. I arrived on a bitter cold evening in December and was treated like a member of the family by the gentleman working in the booth in the car pick-up area. His concern to get me warmly on my way touched my heart. Does it get better than that? I don't think so.

Brenon York

Do your due diligence on this rental site before making a reservation!!! Unfortunately, I did not read the reviews until standing outside in their parking lot - a bit stunned by the callous attitudes of all the employees here. It is 20 minutes from the airport. The return shuttles to to the airport leave hourly. I asked if they run a continuous loop to leave more frequently and they just pointed to the schedule. I asked if the shuttle is full, will they have another and they said to be sure to get there early so I’m not the one that gets left.

Maria Garcia

Jennifer is a wonderful sales rep I purchased my 2014 Dodge Avenger and I could not be more satisfied!!!! She is true to her word and makes sure that you get taken care of they also have free warranty please ask for Jennifer!!!

Jonathan Parham

Jared saved the day! My flight had been cancelled last minute and my pregnant wife needed me home. I decided to drive it since there were no flights out. There was an issue that was making it nearly impossible for me to rent, but Jared managed to work it out and got me home! Huge thank you and great customer service!

Grab good bargains

We booked the car 2 weeks before our long weekend getaway. The daily rate was cheaper than that of any other company (including those located off-site to airport). Efficient and customer-friendly service, hardly any push to up-sell. Very competitive fuel price too (we didn't see a gas station offering lower price).

Bruce Forshee

Trying to call airport office in order to reserve a all wheel drive in case of snow. Phone continually rings for 2minutes 14 seconds, then disconnects. National call center wasn't much help. "They're sure the rental must be all wheel drive". Arriving at 10:00 pm not looking for unnamed assurance. Just for kicks and giggles persistently called for an half of an hour. Must be the busiest airport rental center in the nation!! Kudos to them.

Itiana James

I have never done a bad review on any place, this one is a MUST! I’ve had my car for 2 WEEKS now and the starter is not working by any means. Ive been told I have to wait up to 1 week before the towing comes and take my car to the shop, if I want quicker service, I was advised to PAY for my own towing company. No one at this business is of any help. Richard in the service department was so rude, after scheduling towing service he advised me he was going to cancel the service because of my attitude, please understand my attitude is because I work for the government and I am missing out on money because they are not moving fast enough to fix the situation they gave me within having a car for only 2 WEEKS! I’ve referred plenty of people here and before I made this review I called them all and told them DO NOT SHOP WITH THESE PEOPLE! And I hope you all see this review and do the same!

Nathan Starr

I used Dollar about two weeks ago and had no problems! Great service and speedy! Today I had a reservation and like last time, I provided a work credit card to pay for the rental. They refused to use the work card because my name was not on it. I asked them if there was anything they could do on their end since there was virtually no issue two weeks ago when I used the same card. They just apologized and didn’t seem to really care. I walked two feet over to enterprise and gave them my business. I understand there are policies set forth by the company, but there is clearly a way they can bypass the “computer” when the card name doesn’t match the license as they did the durning my first experience.

thelma rimmer

It was good

Subhankar Barai

I picked up the car with an insurance the first day (at 1AM) and returned to change the insurance to none the next day at 10AM. I was charged initially $140 and when I questioned the charge break-up it was corrected as $103 for half a day even though I was keeping the same car with me. Then when I returned the car, again it charged me for 1100 miles extra when I had only driven 700 miles extra. Again I had to point that out and the customer service person made the changes in the system and said that it'll get reflected by that night. I had also been given a corrected receipt. To my disbelief the final charge on my credit card was with the 1100 miles extra. Now when I called them up they say they have no record of 700 miles overage. How did the receipt come out from the computer then? So basically now I have to fight it out with them sending the photocopy of the receipt and wasting my time in several convesations and emails. Beware of Dollar at SLC. They are just trying to mint money as cunningly as possible.

Chris Yoder

Tire had a slow leak had yo put air in ot mid trip

Lee

Probably the WORSE car rental experience ever. When we arrived the line at the counter was wrapped around almost to the door with only 2 attendants at counter. As we continued to wait all of the other rental company customers came and went. While waiting with other unhappy customers we learned that Thrifty and Dollar are owned by the same company so one of us went over and asked the gentleman at the Thrifty counter if he could assist us. His response was he can assist whoever is next in line. Mind you he made NO attempt to let any of us know this. He grudgingly took the next customer as the customer in front of us forced his hand to assist him. After waiting an hour and twenty minutes we were finally called up to the counter where you would expect a "sorry for your wait" or something. Nope. Nothing. Luckily the attendant did not try to play games with extra add ons or insurance as she knew I was NOT happy. Attendant then hands me my receipt for $411.00 and says have a nice day. Mind you I had a prepaid reservation and my TOTAL reservation was $162.00 with only having to pay the remaining $74.00 as I already had prepaid the $88.00. I then asked the attendant why I was charged $411.00? Her response "oh that's weird. This is the 3rd time today our system has done this". The attendant did not know how to correct it and had to have the other attendant help her. BUYER BEWARE.

Aliyah Clark

Speedy service, great price.

Sue Mayoros

They always work with me. The is ready and perfect. The staff has never given me an issue!

J Thomas

Terrible customer service! If i could give it a zero i would. Memphis International has the most incompetent unproffessional representatives i've ever encountered poor service charged a cleaning fee for no reason

Michael Cohen

Usually a long line, but what else do you expect from an airport rental car place. Friendly staff for the most part, haven't had a problem so far. I have used them 3 or 4 times. I don't even check prices anymore I just go straight here. The cars were always in great condition, and returning was always super fast and easy. Plate pass is very expensive though.

juliann Barker

Made reservation online and was informed that there was not enough vehicles for my reservation. Once I received a vehicle the car smelled like cigarettes and musk. Once we brought it back a day early the company tried to charge two days of rental fees to adjust for their financial loss of us bringing the vehicle back one day early and a prepaid fuel. We will not be renting from Dollar if we can help it in the future.

Steven Laney

Lot more then a dollar

Terrie Hoelscher

Very efficient, professional & friendly personnel. Car was clean & well-maintained. Turn-in process was amazingly easy & fast. It was a great rental experience!

Lona Vuskovich

Super easy pickup and drop off and Newark Airport. We rented a Nissan Altima and the car was very clean and really nice to drive! All the employees were helpful, friendly and very accomodating especially Ed at the drop off. Will use Dollar Rental in the future.

François Carouge

Pauline Owens

Would never recommend.

skyler hull

Took over a half an hour to get a car when I had prebooked and payed online. The people there obviously didn't care. I travel to Salt Lake frequently and rent cars. I'll not be using them again.

Minchang Lee

Poor service. Do not choose this company.

Rima Patel

The line to get your car is so long. The counter people work super slow. They need to get faster computers or something.

Shawn Patrick

Great, speedy service. Clean, new car. Professional staff. Would use again.

Daniel Amato

Completely horrible customer service. Booked a rate online for six weeks and they would not honor it despite having proof. Manager "Tricia" was very standoffish and rude and the other employees were too scared to even try and do anything. Have been a customer with this location but will not continue. I do not recommend using this company for any business or long term rentals.

Michael Marshall

Although I was dropping car off , the GPS takes across the road to Rental Road and if not for a lady there and my gut feeling I would have been waiting for gate to open and also miss flight. So tell Google maps you have moved into Memphis Airport and the staff at each dollar rental have been very so so in attitude . Only in America !

Robert Holloway

Live renting from here.

Lokesh Kamani

Smooth experience.

Johannes Hansson

Really good return of our rental. A Dollar representative was already outside and while we unpacked she took a look around the car. Checked that we left it with over half of fuel in the tank and charged $50 for leaving the car in another place than picked up as is stated when rented. Think we did Dollar a favor looking at the queue of people wanting a car that day leaving it there

Father Paul Rivard

Great service and nice clean and new car.

la wms

Such a crooked company.

Woody Fisher

Great overall...... Just wish the Lock and Go would sometimes offer more than a compact car....... Yaris is not good for two guys over 220#'s ! However, the rate is unbelievable! Left Enterprise last year and never looked back. Keep those rates low and affordable and you will have me for life! Thank you Dollar / Thrifty! Woody

Mauricio Abril

You should make on a web page, so you can find a better price.

Bilal Awan

Basicallyit took these people 2 hours to get a car that we had reserved, and they managed to give us the wrong car twice. What a disappointment

Lynda Wilkes

June Kasierski

phil humbert

Have used this location over a dozen times. Always friendly, and the lowest rates around. Have rented brand new $50k Dodge Rams and Ford F 150's for $40/day, or $125 a week. Just rent the "Wild card special" online and ask if they have a truck available when picking up your vehicle.

Victoria Caldwell

Don't even think about it! Dirty cars plus my car's alternator went out and I had to tow it back 1 hour (missing my appointments on my last day of travel) and then I was charged for fuel for a car that was not working. Was told a manager would contact me about compensation and to reverse the charges. Still waiting. The only positive is that all reps I encountered were polite (but we are southern so that comes with the territory).

LolaRoyalle

The people at the counter were extremely rude ! I came in at 9:30 to pick up a vehicle that I booked &PAID for, the black girl at the counter said while I was speaking to another associate “I’m not doing a pick up this early anyway” I work for a hotel &customer service is what I provide on a daily. What they did was WRONG &instead of trying to assist me they preferred for me to sit in the lobby for 3 HOURS. I’ve been up since 3AM &I missed two meetings for work because these people decided not to be accommodating. NEVER AGAIN WILL I USE DOLLAR RENTALS &I WILL BE TAKING THIS TO THE BBB !!

Jennifer Jaeschke

Friendly staff, clean vehicle, easy to return to, decent price.

Renee Williams

The service was great. The vehicle we got was awesome. The guy who assisted us with the rental knew so much about all the vehicles because he himself rents those vehicles. He was also very outgoing, nice, professional amx humorous. He was able to share a lot of info with us so we could make the best decision for our road trip, we were about to take. I hate that I don't remember his name but if I run into him again, I will be sure to get his name and update this comment. My Sister rented the Toyota Sienna by the way and we loved it.

Trevor Norton

Confidently leaving out fees until you go to get the rental. Don't rent from these guys.

Chad Clinevell

Richard Metz

The car and the service were both quite good. I did lose a cane there and their remote service to help me find it was totally ineffective.

John Beilstein

Rich James

Never had any of the problems other people have stated. This has always been the cheapest place to rent a car from thus why most people go here versus somewhere else. I have done all my ordering in advance over the web, and never been charged more than the agreed upon price. They try to up sell GPS etc. when get there just say no. I've rented 3 cars and all were within 2 years of new, and low mileage. I never had any break downs, or a car that ran poorly.

Brian Wilkins

Horrible service on multiple occasions. Last occasion was on May 2nd, 2019 where every customer that came in had reservation issues. Customer service was rude and unhelpful and I will never come back, especially with faster airport service right next door

Coral Grimes

We had set up a rental with a different rental car agency and long story short we found out at the last minute we were unable to get the car due to incompetent employees providing false information. Dollar Rent A Car saved us and our trip and we are totally grateful. We would have had to cancel and lose money. They were literally just getting ready to close and they let us get a car at the last minute. Check out was smooth, easy, quick and the woman at the front desk was very friendly. There was no runaround at all. I definitely recommend.

scott sullivan

First time and last time I will use Dollar rental cars. Made a reservation well in advance only to arrive (on time per reservation) and be told they didn't have any cars available for at least an hour. Told them I had an important meeting and would take any car available, but that wasn't an option. In fairness, the staff at the counter was very apologetic and professional. I don't blame them.

Sonyell Casey

Brian Poole

HIDDEN FEES UP FRONT AND AFTER TURN IN. MANY OTHER SIMILAR REVIEWS. BE WARNED. Made the reservation for $490.07. At the counter to pick up vehicle, they added daily fees that were not in the reservation. Bill went up to $674.93. Checked my car back in, their agent inspected the vehicle and told me everything was fine, and there would be no charges. 2 weeks later I get a $250 charge on my credit card from them. When I called they said it was for a cleaning fee, and that the agent on duty that day was new, but I would be responsible anyway. Cleaning fee was not on the agreement they gave me. Lets be real, you can get a full detail including the engine and full hand wax for about a third of what they want to charge me anyway. If there were crumbs on the floor, sorry, but if the agent had mentioned them, there's a car wash about 2 blocks away. There was no form saying they could charge that. I reversed the credit card charge. 9 months later I get a collections letter. They include a rental agreement that is not signed. The agreement they send me is blank except for the cleaning fee, no daily rate or charge, or payment, as paid and agreed for the car. Now I am having to write the credit bureaus and dispute it to get it off of my credit. Might as well hit the BBB, Google, yelp and FB while I'm at it.

Alexious Jones

The customer service is excellent...jennifer worked with me and was really patient and outgoing...her personality is amazing...! Needless to say I left in my first car I purchased! The excitement is exhilarating!

Jim Wujkowski

Inconvenient that the rental cars are off site. Need to plan extra time.

Wendy Rokos

I had a great car, clean and better than I expected model. Friendly associates and kind of I ever had a question. It is off site, but only about 45 seconds from airport, it is easier to take luggage to them as you don’t have to walk it across airport to other rental places that are on site. Shuttles were prompt.

Jesse Faleris

Did not have any full size cars available, and tried to raise our rates $20 per day... worse rental location in NC.

Paolo Beuzer

Very nice and helpful people. No complaints with the car

Roy Gabbay

Zero stars, they dont have the vehicle i ordered. Worst customer service in utah.

Daniel Nguyen

Good, clean car. Quick service.

D Chav

Robert Dowson

Phone number no longer works. what gives???????????????????

Stephen Lingeman

Long wait while they gibber jabbered . Then lots of drama with 2 customers cars not working. It was clear there were no cars available from the dialogue. Hmmm. Then I step up to the counter after they take a call first, and they couldn't find the reservation by name when I gave it. Really? Sorry I'm told. No reservation. Well I did have one, but it was worthless apparently and I was lied to to boot. Unprofessional.

Michael J. K.

Connie Folkedahl

The car was a little banged up But got me there and back fine.

Ann Maughan

Great price, service and car.

Ken Sandberg

Easy, affordable, and friendly! Thanks guys!

Myra Redding

The Toyota Sienna we drove was very nice and handled well wherever we drove it. Easy to get in and out of and plenty of room for six people.

Marie Beunaiche

Nathan Barnhart

At the Dollar Counter today while I was picking up my car there was three employees busting out reservations left and right. I had to stand in line for maybe 3 minutes. As I was walking out to my car the National Counter had about 7 to 8 people in line and only one employee working. I'm thankful for picking Dollar car rental.

Chris Goodwin

Ruined my vacation. I was not told over the phone that car needed to be rented with credit card in my name. I do have a credit card in my name but it would not swipe in their machine and they would not allow me to pay by entering card numbers into their machine. Now I cannot go on the one family vacation I had planned for this year.

Lauren Davis

Even giving this company 1 star pains me. I originally booked my car on a 3rd party site with Dollar and had a pick up location differing from my drop off location. Apparently they do not have a drop off near the location I was traveling to. I don’t know how this got misconstrued, but when I called to explain what was happening, I was given no useful assistance. They kept repeating the same thing and when I asked to speak with a manager the associate got annoyed and had me on hold for 20-30 minutes. When she came back I was told my new total would be $650 rather than the agreed upon $150, because I had to change location and extend the rental. I was not made aware at any point that my original destination was not acceptable. Needless to say, I am angry. I will not be using Dollar ever again and I will urge others not to either. Their prices look good, until they gouge you for something that wasn’t even your fault! I’d rather pay a little more and be taken care of when I have an issue than deal with this company ever again.

Sirina Camardelle

Saeed Jaffer

Great place to pickup a rental with friendly helpful staff who didn't mind the time I took to make sure we documented every scratch on the car. Lot better than picking up from an airport!

Veda Sherman

I rented a full sized car Feb. 5-7,2016. I was very pleased with the customer service I received from beginning to end. I felt embraced with kindness and concern for my comfort at the same time all instructions for return and usage were made very clear to me. I appreciated the clarity, Thank you very much, I rented the car at the Detroit (DTW) airport location.

Ilene Macdonald

When arriving in Detroit, I always choose Dollar. Great staff, great prices and I never have to worry about getting to the terminal on time. Love the Detroit crew!

mark henderson

You can’t call anyone at this location for a lost item. I’m being told by call center to go online and fill out lost item claim. I returned car an hour ago. Totally disappointed. This might be news to your branch but customers satisfaction and experience is important to running a public viewed business Enterprise I will be coming your way next!!

Michael Hector

Great service fast on pickup and return.

Omar Ali

Scott Jones

Thank you very much to Tyrone and the team at Dollar who helped me out with a great car after a third party company messed my booking up with false marketing. Very helpful, friendly and accommodating staff!

Bret Goethe

Everything was great up until the end. I had a 5:30 am flight which meant I had to drop the car off around 4 - 4:30 am. I find out that there is no one there to accept the car (along with several other people). I called customer service and they said to leave it in long term parking and drop the key at the desk. I wasn't comfortable with that so I left the car next to the kiosk and left the keys in the kiosk. I am sure there was a line of cars outside the gate. If you are not open from 1 am to 6 am the website should let the customer know when renting and/or give info for after hours drop off. Other than that it was great as usual.

Charles Carey

Ok

Charlie Smith

Shuttle bus took about 10 minutes to arrive at the airport. Arrived at the counter to a line about 10 people deep that almost entirely filled the waiting area. Took 17 minutes to get to the counter. Staff was very friendly and apologetic, which is what saved the experience. As with all rental car agencies, I always recommend taking pictures of your car before you leave the lot and when you return to protect yourself. My car had lots of scratches and dings that weren't noted.

Tobias Enders

Cindy Cervantez

Kerry Balog

They took my information to book a car, but when I call later they have NONE of my information in their system. They are a horrible company. I wonder if even they are legitimate? .. If you are going to outsource work. At least update company technology to actually work!! I would rate minus 5 stars if I could!!

Clayton

Clean car, easy renting process, and friendly people

T. L.

Gave us a dirty car and charged way too much

Janine Perez

doesn't even deserve a rate. treated very poorly by staff and phone customer service

Kevin Freeman

Ian Sandall

I have not rented from Dollar for many years. However the price came up best through a specialist car rental site some months ago and I booked a minivan for 8 July 2019 from midday. I arrived at 12.25 and it was not ready. As an alternative I was offered an old-ish 7 seat SUV which had stains on the seats and 35K on the clock. Needless to say I didn't take it. After almost an hour I was told a car was ready and was offered a 2018 Pacifica with at least one tire that was almost bald, one power door that didn't seem to work and again a lot of miles on the clock. I rejected this too. After the intervention of the manager they arranged to source a car from another location in the city. Eventually after TWO HOURS we drove away with an acceptable car and a small discount for having to wait so long. But this discount was not offered - I had to ask for it! Not exactly an uplifting experience to start my vacation! Also note that he waiting area is very small, has only two chairs and no amenities whatsover. UPDATE: Following 'Response from owner' comments below, I took the time to mail all the details to the person at Dollar and received .... not really anything back! A template apology and a comment that as I'd already received a discount (see above for my thoughts on that) no further allowance would be forthcoming. Basically just a corporate 'F**k you'. More than ever I will make sure I NEVER rent from them again, as it would appear that customers who actually want to rent safe, clean cars are just too much trouble for them ...

Bryce Schober

Good value, worked out fine. Don't really like the car rental arrangement at this airport, but it's not their fault.

Dave Bauer

I booked with Thrifty but they were closed so I was redirected to Dollar Rental Car to complete my reservation. There I had the misfortune of being in Bruce's line. Bruce was an ass, it was the first time I felt like someone in customer service was trying to initiate confrontation. What a jerk. The gentleman outside was wonderful and even carried my luggage to the car and the little pregnant gal that did the final checkout was super sweet but their efforts were overshadowed by Bruce's adolescent behavior.

DeShannon Beaty

Customer service agent was not very friendly. The government gives their employees coupons for upgrades, the CSA very bluntly told me she didn't have anything to upgrade me to. She gave me a 2017 old vehicle. I hate the government uses this company just because they have the lowest price but horrible vehicles and customer service. Professionalism missing!

Kamanzi Innocent

Terri Noffke

S---L---O---W---E---S---T reservation agents EVER! I rented from Dollar because they advertised the rental counter and cars are located at the terminal, but actually had to get on a bus to get to the rental car counter and car lot located "near" the terminal. Not the same thing. Car was fine, agents very pleasant. I just don't like being baited when I paid more for the advertised convenience of being in the terminal.

Kia Kay

Great guest service. They up grade me for free. Easy to pick up and drop off rental car. When traveling with a baby alone that was very important to me.

Jan George

Being an Express member is very helpful - getting a car immediately!! This time the first car's registration had expired so we had to go back and were given an upgrade. However that one had some scratches that were noted, and a report had to be filed upon return. Overall, the experience was much better than some other times. Thanks.

Maryann Castro

The customer service was horrible. The employees were rude and sarcastic. Wouldnt reccomend whatsoever!

Cheryl Cooley

Lil Russ Robinson

Great rental car place. I booked this car through my United airlines. It was very easy process to get the car and return the car.

Dan Hauglin

Friendly staff, clean cars, usually no lines, reservations recommended.

Ismael Garcia

Susan Mercer

It was Thrifty...which I suppose is connected. ....charged MUCH MORE than they told us..... car wasn't cleaned and they gave us a 2nd key that didn't work

Milan Junek

Leon Chu

Service is good. We tried 4 other models before making the final decision.

Paul Korinko

The staff were incredibly slow. They also lied about an early drop off the car we received smelled musty. The facility layout for getting the car was poor. I had to pay a $25 fee because I dropped off the car early. I’m an Avis rental fan and only rented from dollar since it was supposed to be cheaper for a one way rental. I’m not so sure.

Ellis Jefferson

It was great just the first car car had some problems but customer service was awesome in getting me another one thank you

Majed Alharbi

Picking up the car was not very easy, took much more than expected. The lady that was in front disk tried very hard to sell me a protection that I don't need. She asked to call my auto insurance company to aske them about my policy and asked me to turn the speaker on so she can can listen. Her treatment was not respectful especially after I refused to buy the protection. The car was clean and the price was good.

Dub C

Virginia Harper Breen

I've rented from this agency several times and have had great experience with them. They are typically the cheapest in/around Greenwich Village!

Val Home

Extremely misleading on their pricing. I believe I was over charged.

N. Hamby

Always professional

Alex Wilson

Dollar is the worst company to rent a car from. No matter what branch the customer service is always terrible and they're not flexible.

Eli Jones

This company charge me $100 for $9 tolls explaining that $90 is a late fee when I was never explained anything about tolls. They also charged my card without my authorization. I don't care what's in their contract. (Thanks for the automated sounding response below, at this point it's worth the $109.00 to warn your new customers not to rent from Dollar Rental Company. What a sham.)

Bobbette Figueroa

I would NEVER rent another car from this company again. I was hit with fees when I shouldn't have because of their employee, when I went to ask about it BRUCE was rude although he reversed my fee he made it seem as if I was lying worst customer service

Kristen Hamilton

Horrible company! Do not rent from them. I opted for the prepay option on their website. It said nothing about a third party I was actually dealing with, Car Trawler. When I arrived at the airport to pick up my car, the rude clerk refused to rent to me because I didn't have a 2nd credit card with me (I often leave credit cards at home). I offered to pay a deposit, my credit is fine, etc. but no, he refused. He also refused to refund my prepaid money. He told me I had to go to the website and get the phone # from there. Jerk, his name was Steven, by the way. Three other car rental companies had no problem offering me a car with only my debit card. After my trip, I had to make two phone calls to Dollar before anyone told me I had to go through Car Trawler. Got an email from Car Trawler telling me how to file a complaint, which I did. Got an email back saying they have policies and won't be refunding my money. Crooks, both companies.

Tj Lies

Wait

Denise Smith

CJ RAINEY'S KITCHEN

NEVER AGAIN WILL I USE DOLLAE

John Miyake

I agree with the other ratings. What a rip off company.

Dave Hambach

DO NOT USE DOLLAR RENTAL CAR ANYWHERE THERE IS A TOLL ROAD REQUIRING A CAR PASS AND NO CASH BOOTH! THEY HIT YOU WITH $15 FEE FOR TOLL. A 65 CENT TOLL IS NOW $15.68!!!!!!!!!!! SEVERAL TIMES OVER!!!!. ONE INVOICE, BUT 4 OR 5 TOLLS SUDDENLY EQUALS OVER $100 IN "SERVICE FEES"!!!!!!!!! i WON'T EVER USE THEM AGAIN.

Darnisha a

The customer service at the airport location was terrible! Their lack of communication and professionalism was made apparent by both employees and management. I will NOT rent with them again.

pamela menzies

Airport tax too high. And rental fee 67.00 vs internet price 21.00.

Nwachukwu Onyeaso

Smooth pickup process. Return was slightly different. I got charged for gas even though I topped up the tank. If I hadn't checked I'd be struggling to prove my case and claim a refund. Car was more than satisfactory.

Farid Breidi

They made me wait 3.5 hours because they had no cars available. I already had the car reserved and paid for, and showed up on time to pick it up...

aubrey clarke

Had to wait over a hour in line waiting for a vehicle. 1 hour 42 before I sat in a vehicle. And yes I had a reservation. All other car rental companies were moving very quickly. I and others in line feel they over book vehicles. Had to wait to get car also. Not as long as first line but more than 20 minutes. I will never use again and will not recommend to anyone. Last thing you want to do after flying and running through airports is wait for over a hour with a reservation to get a rental car. Car was not clean inside or out either. That wasn't the biggest problem though. Employees were eating and being very laid back. Not attempting to move the crowd or to satisfy anyone. Acted as if they cared less.

Cynthia Congleton

Great price and friendly staffs.

Omar Tawfik

bad experience. they charged a lot for the toddler seat and they do not provide good ones. they will tell you that they have many Mid size SUV but actually they only have Kia Sportage. The employees do not tell you every thing you need to know and they are very slow.

C Hardiman

Poor service charged my card thousands to pick up a towed car. Tool them over a week . And the hotel was responsible for the car getting towed. Customer service sucks

Nick Stockton

The guy asked if we would like to add more drivers we asked how much it would Cost he said 20 per person. Turned out it was 20 per person per day. Either he did it on purpose or he's stupid. Beware of hidden fees don't trust them

Juan Pe

Don't waste time and money renting a car here. I rented the car with them because the location was convenient, but the service is very poor and I ended up paying the double of the price because of charges they did in my credit card without sending any email or notification. First, they didnt have my car and I had to pay the upgrade. They also charged me the fuel when I returned the tank full, and charged me $49 more for the tolls (when they only cost $9.5 each. $19 total). To sum up, they have an excuse for everything and they told me I signed the agreement.

Danielle Walden

Very kind and friendly staff

Ed Rascati

Fine rental. Quick return

Juan Manuel Fernandez

(Translated by Google) Very good (Original) Muy Bueno

j wink

Ok rental car. Usually have better pricing than others

Lauren Guess

I had the best rental experience ever! Other than the long line, once at the counter, service was friendly and quick. I was offered a great deal on my rental and I will definitely go back. Dollar Rent a Car will be my only car rental service from now on. Ruth, she was amazing, she gave excellent customer service and is a awesome person. Thank you Ruth!!

Cindy Reeves

Shannon Johnson

Patrick Ca

Fast, affordable, and quality

Julie Folger

Great experience. We rented a compact car for 6 days. We had a choice of about eight cars and picked a Ford Focus. It was a nice, clean car. The price was great, and the employees were friendly. Everything went smoothly.

Spencer Darr

Showed up to rent a car, none were ready. Forced to wait over an hour for the vehicle. I had made the reservation months in advance. Inexcusable, awful, waste of my time. This place is a joke, not worth any savings if you value your time and sanity.

Missy Lynn

Very pleasant employees

Jim Beson

This place is the most disorganized rental office I've ever experienced in the entire country. Rude counter service as well. Feels like it is all of their first day on the job.

Wendy Harbach

Lindy Desciak

Watch for hidden charges. The car was clean. The people friendly. Bad part- Rented at other companies with a free spouse as driver. We were told $13 to add a spouse but it was $13 a DAY! No more dollar rental for us. Called customer service- long hold times and not helpful.

Maya Paz

Andy Newcomer

Friendly. Easy pickup/drop off.

Rocky Salvador

Monica B

Matt Mrazik

Asked to have gas pre paid then had to pay an extra $134 because of the original clerks error not adding in the pre paid gas at pick up. Car had high mileage, wipers streaked, stunk, dusty, worn tires. I had to wipe down the dashboard and radio myself when I picked the car up. Not a pleasant experience. Will rent with enterprise or Alamo next because they have treated me great from my past experiences and have given me top notch service and clean cars. I regret trying dollar.

Arthur Chiu

It's a great experience in here. Front desk lady is very friendly. It's taking about half of hour to finish rental car process. Car is good and clean.

G Bert

Good experience, pick up and drop off service to local airport provided, will use again

Devan Zwygart

Great service. Clean car. Cheap prices. Will definitely use again!

Noé de Jesús Sánchez López

Convenient to pay for the insurance car with them. They have good cars and good prices.

Jeff Brummer

Stephen and Kevin were amazing. Great service.

Craig Whitney

Joseph Nemeth

There were no cars available when we arrived in the afternoon on May 17th but with in a half hour we were told they had a car for us. Why can't they get more cars from some where else when there is a car shortage? The car was a Sonata and handled very well for our trip into Wisconsin. The check out was very smooth. Very nice customer service by all the staff.

James Jordan

We arrived at our destination several hours late. However, your counter person was quick and efficient in processing our reservation.

Steve Magurany

The staff at this Thrifty location lied to me outright and purposely overcharged me for my rental. When I contacted their customer service line (open only Monday-Friday, which was extremely inconvenient) I was repeatedly told that it was my own fault, even though I confirmed that there would be no additional charges before I signed for the car. All told, this company seems to have some of the worst business practices and customer service staff that I've ever been unlucky enough to deal with. I will never rent another vehicle from this company, and I highly recommend that anyone considering them look elsewhere.

lynly jones

Fast, convenient and cheap. Awesomeness!!

Imtiyaz GMAIL

Slow processing. Not enough cars or staff?

Yvonne Fuentez

I've been renting from Dollar for the past few years. Enrolling in the express membership was the best thing. No lines! So far I haven't had an issue, even upgrading at the last has never been a problem.

Karnita Hill

Great service. Nice cars and fast check out

Matt Wall

Truly a horrible experience. There seems to be literally no communication between anyone that works here. The lady at the front desk told us we don’t have to fill up our gas tank before returning our vehicle, but what she failed to mention to us is that that would be an additional $70 fee! Do not recommend! Spend your money elsewhere!

Tom Farragher

Jennifer Strickland

Having problems trying to rent online

Scott Ledridge

Great, dependable car. Great price!

neeko gang

In and out fast

roger mendez

Great job all around!!

Clayton Williams

Barbara Wilson

Check in was slowy but service was great. The car we had was very nice an clean. Great prices. I'd have no problem renting again.

Paul Moreau

I couldn't be happier about this whole experience. The man at the counter went out of his way to accommodate a couple of last minute needs (with a smile!) The car was great, and everything was easier than I ever thought it would be. Thanks!

Thomas Keller

Got a great deal. Clean car. Good service. Very happy with upgrade. Will rent from the again

Lasse Hansen

Eh.. moderate prices with bad service.

Debra Azulay

street is a great place to rent a car in upper Manhattan. For too long we have had to run downtown to get our cars and vans.Bravo Great rates. (Really great ). Nice clean well maintained cars, vans, suv's.

Michael Thomas

Horrible location for Hertz. Showed up for reservation to be told that the car wasn’t there - and worse yet they didn’t know when it would be back. Manager was unhelpful and low class. Don’t rent here!!

Sue Black

all good... just watch out for the taxes, which is not the rental agency's fault, but significantly increases your cost.

Ceila Lantz

George Norton

V Ford

The car was very nice, my only issue was that the USB and cigarette lighter didn't function for me to charge my phone. Apparently the fuse was blown and they were able to install a new one.

Janice Tulock

They should post no smoking sign in the car! The lady at the counter never told us it was a no smoking vehicle and when we returned it the next day we were told we would be charged a cleaning fee of $300 and “it’s listed in our paperwork”’. It doesn’t cost $300 to clean a car that wasn’t dirty and at most to have it detailed its only $100-$150! Disappointed with Dollar and seems very sneaky!!!! Would not recommend

A A

Friendly, helpful staff. asked where i was going, Suggested a more appropriate rental and even told me how to cancel a third party insurance and saved me $65+. Definitely recommend.

Ide F

Very fast service. Staff was polite and courteous...Will definitely rent from again in the future...

James Murphy

This is definitely second best to the hertz down the road. I went here bc the hertz was booked. The process is the usual nickel and dime bs. You can’t call them directly but instead have to go through the Central call center. On arrival, I was a few hours late and they charged me $200 for a full day. “Nothing we can do, it’s in the system. You shoulda called customer service.” It’s all just the same second-rate stuff you go through with these places. The Hertz on Morton is where it’s at. NY rude and right to the point. In and out in 2 min and no bs.

2Girls&ABook

Thursday, July 18 2019 My flight was delayed so I called Customer Service to advise that I would pick the car up the following day. Due to weather and 3 delayed flights, I gave up and returned home. Called Customer Service on the same night I was to pick up the car and advised that due to weather my next flight would not be for another 12 hours and I would miss the event I was traveling for and therefore I need to cancel the rental. I understood that I would be charged for the one day of rental I had cost the company. Customer Service advised me to call a different number to request my refund since I had paid in full in advance. Upon calling the refund dept, Chris advised he could NOT find any record that I had a rental with them - despite me having called customer service 3 times that day to update on my travel using the same confirmation # each time. He was no help at all. I called back on Tuesday, July 23, and was told that b/c I didnt have a flight number included in my reservation I couldn't cancel and get a refund. I explained that the rental was booked months before I flew out and therefore I had no flight number at the time of booking. Finally he agreed to email a dispute form. I promptly completed the dispute form and included the flight numbers and delay information only to be denied. I requested to speak to a manager and still as of July 31st have not been contacted. I even tried reaching out through social media and again nothing. I will NOT be doing business with Dollar again. While I understand that I cost the company one days rental, I cancelled in plenty of time so that the car could be used by someone else for the remaining time. Dollar has not shown me good customer service at all. I travel a few times a year and will go back to using Enterprise. They may cost more but I have never had an issue with them.

karen dunning

Great, very nice service.

Frédéric Laurent

(Translated by Google) AVOID ABSOLUTELY !!!!!!! 1 hour to have a car (having booked on the net) with a foolish GPS .... never seen that. It was necessary to give 350 dollars in cash because they refuse the French debit card (they absolutely want a credit card for deposit ...) so fees on the withdrawal to the distributor and for the refund it was necessary to fight for not having yet expenses !! French, French, go your way and try another agency (ALAMO / SIXT or whatever) but avoid DOLLAR in USA !! (Original) A EVITER ABSOLUMENT !!!!!!! 1 heure pour avoir une voiture (en ayant réservé sur le net) avec un GPS foireux.... jamais vus ça. Il fallu donner 350 dollars en espèces car ils refusent la carte de débit française (ils veulent absolument une carte de crédit pour caution...) donc frais sur le retrait au distributeur et pour le remboursement il a fallu se battre pour ne pas avoir encore des frais !! Françaises, français, passez votre chemin et essayez une autre agence (ALAMO / SIXT ou que sais-je) mais évitez DOLLAR au USA !!

Fredrik Dahlén

Kenji Harris

Nice staff!!

Ching-Ting Pi

Cheap rental opportunities!

Robert Hayes

Great quick service!

Angel L

Couldn't even get through the operator. Wanted all my name and information before any information on pricing was released. Absolutely not

Lucas Norman

It was my first experience with this location, and after reading the bad reviews I thought I'd weigh in. It was a pleasant experience, the line moved fast, customer service was good, and rates were better than their competitors. All in all, I'll definitely be back next time I'm in Detroit.

Daiane Duarte

Victor Formiga

I didn't have a good experience at this specific branch.

beverly williams

I was not told there was a 200 deposit that was held for 5 business days, I was not given the correct car, counter person was rude,n was not told I had to fill up car on return. I will not use again n tell everyone else not to use again unless some compensation given!!!

Fawaz Atchoo

Friendly people, helpful with getting luggage on & off the bus, clean car ready to go when we got there, prices in line with other companies. Dollar Express is awesome to drop us off right at the car but sometimes they don't have it marked on the reservation and they have to scramble while we're on the way from the airport terminal.

Leslie Andrus

If I could give 0 stars I would. We were quoted one price and upon return informed we owed almost a hundred dollars more. The employee that handled the return was rude and unprofessional. We had unlimited miles and he informed us that we would be in trouble because we drove to Utah.????? when you pay extra money for unlimited miles don't you think that you should be able to use the unlimited miles?????? I guess not...... trust me go somewhere else..

Daniel Avila

Very good, friendly service. Way better than payless.

Seth Mangini

The rate was inexpensive and the car was nice, so that was the plus side. However the wait at the counter was over and hour, which was not so nice.

Enio Schlemper Junior

Boas opções e preços justos. Mas sempre tentam empurrar um monte de seguros opcionais.

Sara Theriault

Clean car, worked with you for getting the very best.

Natasha Gustafsson

I hate renting cars & writing reviews, but I had a very good experience here & the good employees should be acknowledged. I made a reservation through Dollar's website for a mid size SUV because I heard that you can drive their vehicles into Canada with no extra charges. We were driving from Detroit to Niagara Falls, Canada about 5 hours away. We collected our baggage & went to the rent a car shuttle bus area....Immediately we see the Dollar/Thrifty bus pull up. The driver Andrew introduced himself & everyone was exhausted so he didn't get much of a response, but he took it in stride & had everyone laughing. He helped everyone with their bags & air conditioning in the bus was working great on a hot & humid day. We get to the rental lot office & there was a slight line, but we were served within a couple of minutes by a nice smiling young woman named Shernamah. She took care of us quickly, recommended a few things we asked about in the area (Buffets), asked about my Russian accent/complimented me & directed us out to the lot. Then came only the small hitch in our good review. The person who brings the cars up to the customer waiting area seemed to forget two of the customers waiting for suvs. After about 20 minutes I saw Andrew the bus driver dropping new customers again & he was surprised we were still waiting. He told us a bit about his recent trip to Niagara Falls after we told him we were going there & asked him for suggestion which he seemed happy to share with us. He said we should go right back in & get one of the reps to check on the car/suv. We went back to Shernamah & she took care of it right away. Car was nice Jeep & clean. It worked great during our trip. When we got back from our vacation a week later we saw both Andrew & Shernamah again by accident & they remembered us & asked how we enjoyed Niagara Falls (a lot!) & they are both so nice to all of us. Bus showed up as soon as we arrived back & we had a good bus driver named Sherry on the way back from Dollars drop off lot. Something was wrong with the rental lot attendants mobile computer to accept dropped off rental cars so there was a delay & Sherry told us she would wait for us to get our drop off receipt for the car which took us about 5 more minutes in the office. Like I started this review.... I usually hate the whole rental lot process & hate writing reviews but these people turned it into a very pleasant experience for us this time. So many people hate their jobs but these people were awesome to us. Andrew, Shernamah & Sherry thank you again it was nice to meet you all.

Ethan Kunz

Fast, easy, no issues with the car.

Steve Alford

The service was fast and the car was nice and clean.

Caleb Martiny

Vonnie R

Brandy was sooooo helpful. She explained my options for extending my rental with best possible cost. The pick up was easy and return even easier. This was my first time renting with this company, mainly due to cost and length of need. I was not disappointed.

joe merlino

I rented the option that allows you to rent at a low price (Lock Low and Go) but it could be up to a full size car. I was offered a compact but said that I needed a larger vehicle and told the agent that I had made another reservation for an SUV just in case. I was then offered a full size car if I paid an extra $35. Huh? Where was that car a minute before for the Lock Low and Go price? What a scam! I wound up with the SUV for the higher price, which had very few upgrades in it and only 1 charging outlet. Dollar is really going downhill. Terrible.

Phil Allen

Great service with a friendly attitude.

Kent Cox

Terrible. Had reserved a full size car, and they didnt have it. Tried to talk me into some tiny thing that barely counted as being a car. Had to wait over an hour for my car, even though the person inside said it would be 10 minutes. Finally get the car, and theres sticky stuff all over the backseats, the trunk os covered in what looked like salt and the check engine light on the whole time. I will never use them again

Danielle Luer

A A

I love there customers services

Janelle Gardner

I had a wonderful experience renting a vehicle from this location which is often not typical when renting from other Dollar locations. The check-in process was smooth and return process went well. Overall I had a pleasant experience.

Amanda Amaro

The people who work at the desk are beyond RUDE including a female manager I wish I would have gotten her name . We went to pick up our rental our credit card would not swipe and THEY don’t accept chip (our credit card also had chip) so they told us go look around and see if another rental place can help you because we can’t do nothing for you . We knew we wouldn’t get a better deal last minute so we asked nicely if anything was possible they said “NOPE” even the manager had no care on just trying to help my husband would think of another idea and they were like just no then he said can w I pay with a debit and as much as they didn’t want to help they went along and let us pay debit with attitude, wanted to charge us $200 bucks more when we had a reservation In advance with them my husband fought to bring it back down to the original price which we ended up getting with a fight . The car was great he did have a lot of outside damage so make sure you check their cars and take pictures and submit the damage car paperwork if not they will CHARGE you for damages you did not do. We definitely will NEVER rent from them again they really need to work on training employees!!!!!

Makayla starr

On the phone they try to tell you they don't have cars. Just go in person and they have better customer service.

Zach Clifton

Best car rental experience I've ever had. These guys really know the area and are super helpful in when and where to go.

Dee Amie

Matthew Mitlyng

What a con game going on here. They charge for even early returns. They require you to fill up at a gas station within ten miles or they charge you a penalty. Their gas rage was $10 a gallon. Go to a more reputable auto rental company.

Leslie Falk

Great place to rent a car fast and easy

Marta Alvarado

Easy process, no waiting Overall great experience.

B Knight

Great service, polite and helpful, My rental was nice, clean and I will be returning again

willie wallace

Rammer

Thrifty Car Rental took excellent care of me on my trip. Free upgrade because they didn't have the vehicle I requested. Easy and painless. Highly recommend.

John Dowdle

If there was a way to give lower rating I would. I rented a car to take my daughter and her friend to school in Rexburg. The first car had traction control problems I called for help and was told to drive back and exchange car. That is when the worst service started. No one knew what was going on they even asked if I stopped to fill the car back up. They then bring me a car with a check engine light on as well as a tire pressure light on. I stated that I am driving across the state and would like a vehicle that does not have problems. After 30 more minute delay I got into a dirty car dents scratches and a tear in the bumper to take off. In the last 10 years I have rented well over 300 times and NEVER have I been treated so poorly. Thank you Dollar for taking your name out of the Rental choices for me. I will do my best to relate this treatment to as many people and places I can.

Johnny Feemster

Very helpful staff! Polite, and informative!

Dr Fogdog

My wife rented a car in Southern California and was not told by the rental agent anything about toll roads and how to pay for them. She said there were no toll booths on highway 73 and there was a box on the windshield so she didn’t think twice about the toll charges. We live in a state that doesn’t have toll roads so unfamiliar about how the tolls get charged, etc. My wife called Dollar and they would not budge from the $130.00 charge that appeared on my credit card a month later. We were told when we called that Dollar charges an admin fee of $25.00 per toll. This is unbelievable and Dollar won’t do anything about it. Beware !! Dollar should give renters a slip showing how the toll system works and how to pay them. We now know that there is an app that can be downloaded to pay the rental car toll charges with a credit card, but Dollar should have advised her at time of rental. What a scam!

Heather Richardson

Great customer service. They won't hassle you about stuff either. Cheap too!

Paul Obermueller

It was a great experience renting a SUV from Dollar at Albuquerque Airport. The SUV performed well. We will rent from Dollar again!

Robert Lebow

Valerie Lyons

Great car rental service, they do have a deposit when you get here that is refunded after you return the car. The vehicle i used had a full tank of gas, clean and ran very well. I'd rent from them again in the future!

Christina Marie Giuffre

Good service and reasonable prices plus convenient location

Gillian Zohnert

Great staff, clean car. Huge selection and sorry ready return process with no hidden fees. They were the least expensive with the best value

Constance Kennedy

Dollar Rent A Car is a big ripoff! The upgrade charge was excessive and for adding an additional driver and then charged us $15 administrative fee for each toll that was a little over one dollar for each one. We only put on less than 200 miles and wasn't able to find a gas station close to the airport so we were charged $75.00 and there was still an half a tank of gas left. I would not recommend them!

Mark Darling

raymond shepherd

Easy time checking in and out. Didnt have car I reserved but upgraded me so no complaints.

Haleigh Hutchinson

The man at the office was very helpful. The driver from the airport to the rental facility was equally as helpful! As a young woman by myself I was nervous, but everyone was respectful and made me feel very comfortable. I had no issues and the car was spotless and brand new! Since having such a great experience with Dollar Rental, I never want to use another rental agency again! Thank you Dollar Rental Cars!

Brad Dildine

Jazz B.

They took more money than expected but the vehicle was up to par.

Hassan Abdullah

Employees were great but the parking lot lay out is horrendous, exit took more than 15 minutes. 1 lane for exit is not acceptable. If you are in a rush don't bother, first time and last time. It has never taken me more than 10 minutes to pick up and drive off at any other rental companies. Once again employees were great but the process needs an update

Cathy Albrecht

Terrible experience!! Added fees for everything. Surprise added fees. Tell you one thing and charge for something else.

Yoiji Fujihara

Quick and friendly service. Car nice and clean.

Julie Good

I booked my car online and went to the airport location to pick it up. I needed to leave for a business trip early in the morning. Upon arrival, they informed me they didn't have any cars and it would be at least two hours before they did. I arrived at the time I had scheduled online. In the future, I would hope they would have a better system that would not waste people's time and gas driving all the way to the airport for nothing.

Mark Barnes

Ginger Huge

We had no problems, quick friendly service

Jenryll Gattington

Dollar doesn't care about anything but your money. I had to cancel a red because they couldn't find it at the rental desk in Halifax. They simply told me they were out of cars and I had to rent something from national. When contacted about a refund, they simply told me I used the reservation, and sent me a copy of someone ELSE's reservation. I told them the confusion and they simply sent a form letter saying thanks for resolving this issue when it was clearly unresolved. Rent from elsewhere, dollar doesn't care.

Donna Forbes

Got us into a car, but gave us false hope. We needed to rerent a vehicle or extend it and what one person told us was not how it works. None the less, had to drive 6 hrs back to fix a mistake that never should have happened.

Joshua Hair

Booked rental through Hotwire for $40 for two days. The car was available at arrival, clean, and had no noticeable issues. The gentleman behind the counter was not pushy and had us on our way in a couple minutes. The final bill matched exactly what I had pre-paid through Hotwire and I had no issues with re-fueling charges. I simply refueled on my way to return it and left the receipt in the vehicle. I think the people who have given this particular Dollar negative reviews have never rented a car in their life and were unaware of how the process works.

Lance T

They are nice if you are nice!! Thanks guys and gals ;)

Tyler Stieber

Made a reservation online as I've done many times with Dollar. I arrived at my specified time, which was later in the night. I get to the rental counter and the customer rep says "they" shut my computers down so he can't give me my car. He doesn't do anything to help me find an alternative and so I was stuck figuring it out myself. Go with Avis or Hertz for this airport.

EDWIN Y DEISY BUITRAGO

Regilarsito

Chris Healy

Great Service!

J haf

Friendly fast service

gary e. frasier

The only thing that is the shuttle bus driver left me and I had to wait for the next one the check in lady was assume.

Stephaine Genova

This was my first time renting a car from Dollar Car Rental and I will never again rent from them. The experience was absolutely ridiculous. When i rented the car from my local airport, I was never told about additional fees, emergency items if need be, etc..I rented my car on March 24th and turned it in early, March 29th (suppose to turn in on March 31) and was not credited for turning it in early and also was charged an early return fee of $25.00!! I have rented cars before and have never heard of being penalized for bringing a car back nor not getting a credit for one day!! Called the 800 # and they basically said, we cant give you money back for returning early but as a one time courtesy will return the early return fee..BE CAREFUL WHEN RENTING FROM THIS COMPANY!!

Adam Miles

We spent 15 extra minutes at the check out counter because Dollar was not charging the rate quoted on the reservation. They were able to resolve the issue after I caught a proposed $62 overcharge and apologized for the mistake. Other than that, everything went well and the car was good.

Isaac Milstain

The employees gives very good service but the manager there will do his best to make a bad situation worst. We took a car and it did not start after we arrive to the hotel, after an hour that we already missed a reservation to a restaurant the car started and we decide to go back and replace it. the manager told us to refuel the car (3 dollar amount) or he will fine us. After this bad experience with car I would expect to get an apology and a different car but he did his best to make this experience even worse just to “teach us a lesson” (after fueling the car I overheard him saying to one of the employees that he will teach us a lesson). We are not from the state and it smelled from racism from the manager side, we just wanted to get a functional car so we can get something to eat and go to sleep after a 14 hours flight!

Anastasia Feschuk

Mandy Lane

We had no problem getting around while we flew back to Kansas from Florida. All without a hitch! A+

Sandy Adams

Fast, professional and economical.

Woodrow Johnston

Alice Gonzalez

David Mason

Fast friendly people

Mark LoGiurato

Very easy to get a car and drive away. Service from staff was friendly and accommodating.

Lucie Thomé

Worst customer service ever; Don't rent your car there. They are rude and they have no sense of business.

Kevin Foster

aew b

Told me to wait 1 min on the line and I have been waiting for 30 mins

Autumn P

Great service and easy

ابو عمر المطيري

(Translated by Google) Everything in dollars is available all Maldives in Walmart and for less than a dollar is not worth the visit (Original) كل شيء بدولار متوفر كل مالديه في ولمارت وبأقل من دولار لا يستحق الزيارة

Yu lu Wong

I Thought I booked a reservation through Expedia but I never received a confirmation email by the time I arrived to the airport to pick up my vehicle. The counter agent was more than happy to match my rates and get me into a vehicle and out the door. I really appreciate the effort.

Alex

(ENGLISH) We booked a MiniVan at DollarCars via Check24 and would like to share our experience. The pure settlement at the pickup took about 10 minutes and the agent was very friendly and courteous. We were not forced or sold any additional insurance or supplements. We went through our lease together and discussed the following points: - What is the case of damage - Which insurance is included - settlement toll We have deliberately decided against a toll flat rate because we have traveled a few toll roads. The toll bill was sent to us 4 weeks after the booking by invoice. Attention, this will be charged toll + $ 15 processing fee PRO MAUTE. Since we were 4 people, it was limited in the cost. As a rental vehicle we have a Chrysler Pacifica, with only 2000km received. The vehicle was well maintained and in top condition. We can VERY RECOMMEND this lending station (GERMAN) Wir haben über Check24 einen MiniVan bei DollarCars gebucht und möchten hiermit unsere Erfahrung mitteilen. Die reine Abwicklung bei der Abholung hat ca.10min in Anspruch genommen und die Bearbeiterin war sehr freundlich und zuvorkommen. Es wurden uns keine zusätzlichen Versicherungen oder Beigaben aufgedrängt bzw. verkauft. Wir sind gemeinsam unseren Mietvertrag durchgegangen und haben folgende Punkte besprochen: - Was ist im Schadensfall - Welche Versicherungen sind mit inbegriffen - Abwicklung Maut - Tankregelung Wir haben uns bewusst gegen eine Mautflatrate entschieden, da wir wenig Mautstraßen befahren haben. Die Mautabrechnung wurde uns 4 Wochen nach der Buchung per Rechnung zugeschickt. Achtung, hierbei werden Maut+15$ Bearbeitungsgebühr PRO MAUT berechnet. Da wir 4 Personen waren, hielt es sich in Grenzen mit den Kosten. Als Mietfahrzeug haben wir einen Chrysler Pacifica, mit nur 2000km erhalten. Das Fahrzeug war sehr gepflegt und in einem Top Zustand. Die Abgabe erfolgte in Chicago, diese war ebenfalls reibungslos. Wir können diese Leihstation SEHR EMPFEHLEN

Erik Valenzuela

Could give 0 starts if I could 1st car had problems then replaced it then the 2nd car had a problem and then I had to get a new one and the lady at the desk was extremely rude raised her voice for no reason.

Jennifer Miller Gore

Efficient and nice. Couldn't ask for more.

Brianca hunter

NEVER AGAIN! THE GUY AT THE AIRPORT LOCATION ADVISED ME THE $407 THAT DECLINED (WHICH IT DID NOT) FROM my debit card would be refunded and it has NOT. Now I'm being told, by customer service overseas I have to wait a damn week for a mistake I didn't cause for a vehicle I don't have or ever rented??? WTF??!! . This is my bill and gas money. I WILL NEVER RENT FROM YOU ALL AGAIN.

Canakkale Edwards

After declining the fuel option, I was told I had to put gas in the car within a 10 mil radius before returning the car. So I bypassed several gas stations to find one close to the return lot so I wouldn't "get charged for a full tank of gas" like the agent told me. Of course upon returning the vehicle, no one asked to see a receipt to prove the location of the gas station AND there was absolutely any customer service offered when I returned the vehicle. I actually left my keys in the car and cannot call the agency directly because the 1-866 Is the only number I have and it states the office is closed!

tan zhi ying

Mike Huey

Great people and great car. Thank you so much.

Jeff Wagoner

Have Express membership. Proceeded directly to the lot. Was given a choice of 3 different car models. Return was super quick and easy. Everything was perfect. Staff was friendly. Thanks!

MUSYK FANE

Jarome has grate customer service ... Thanks so much

Oleg Kichaev

Lee Jennings

nice car. easy pickup and drop off. very nice personnel at the desk in ABQ.

Karen Lange

Fast, easy process. Nice vehicle. Friendly staff.

Allyce Francis

Reserved our rental for 1am, arrived at 12:45 and waited for the shuttle until 1. Called and were told the location had closed at 1 and no one could help us. We were stranded at the airport.

Rod Rodriquez

I was expecting a rental place that had vehicles in the parking lot, but it turns out that they rent vehicles on a first come basis & what they have on hand when one goes to pick up the vehicle. So with that, guess I'll have to wait until I go pick up my rental.

Denise Dudek

Ugly Kia soul but it served the purpose beautifully. Fast service and economical for the week. Friendly efficient employees.

Terry Allred

Pat Hughes

We saw five Hertz and Avis and Budget and Enterprise shuttles come to pick up customers before the first Dollar shuttle showed up. We waited in the cold for more than 30 minutes.

Cédric Nouet

Jon Rivers

We have been using Dollar for nearly 20 years now and during all that time there hasn't been one thing that we could have a grizzle about. Midway is a monthly occurrence and we have got to know the people so well there and get a good welcome

randy idler

Had to change my arrival flight times twice. No problem. Rate stayed the same even though I booked it through Travelocity. Walked right up to the counter at the airport. Fifteen minutes later I was driving out the parking lot. Car was great. On return, by the time I had my luggage out I had my receipt. I don't know how it could have been any easier or efficient.

Ryan Brown

Terrible, worst car rental experience yet! Rude, misleading - never again!

marie magrum

Good service; off the airport but the shuttle provides a quick trip to the airport when needed... had very little wait time for the shuttle

Rev Cory Bursey

Greetings. I rent cars often as I do a lot of travelling and decided to try dollar and I can say it was the worst experience I have every had, as I was first charged 4 times for one vehicle and never received all of my money back and then when I picked up my car I was charged twice more. I was given a number for billing and kept getting the same message " cant help you try this number" after days of calling still haven't received my money and now a car that was supposed to be $300-$400 now has cost me $1100 . I have been treated poorly and has been the worst experience of my life and will never use dollar again. I will make sure on every media platform that every person knows how awful this company is and oh I still dont have my money. I would appreciate if someone gets back to to clear up this issue. My email case number is 06646811 I am very disappointed

Ed Perkins

Long checkin wait.

Debra Shaw

I was excited about receiving the upgrade through Hotwire, but the clerk kept trying to give me something I had to pay more to drive. I held firm and he finally found a real upgrade for the same price. We had a family emergency and I inquired about extending the rental. Unfortunately there was no one locally to talk to, only the customer service center in who-knows-where. I was offered to extend for a ridiculous amount of money. Despite the major inconvenience of driving back to airport when we really needed the vehicle, I turned in the car, and rented another - from Budget. I sincerely miss the local contact.

Chas Goodman

Olando Terry

Terence Botha

Bianca Young

I'm struggling between choosing 3 or 4 stars because I REALLY appreciate how affordable Dollar is and how accommodating they've been when other rental agencies rejected me the day of my flight arrival. However, I've experienced issues with their customer service, both over the phone (likely to be corporate) and in person, on multiple occassions. I was told two different things by 2 different agents over the phone, that I could rent a car with a debit card locally if I had 2 forms of proof of residency and the other said that I just needed a driver's license from ANY state in the US. Of course I couldn't have the agent's name or my specific concerns that we discussed in the confirmation email. Anyway, upon pickup, I was told that I needed to have a local NV ID or I couldn't rent. The agent I interacted with was quite rude, ignoring and speaking over us, told us we "could go somewhere else if we wanted" and ultimately, after we told him twice we didn't have time to speak to a manager, he just told us he would not work with us but instead would call and wait for his manager. After waiting and waiting another kind employee assisted with our original reservation at the original price. I will be going back, as I appreciate the lack of credit checks and willingness to work with locals in an airport. If I have another issue the next time I rent a car, which is likely, I'm definitely changing this to a 3 star.

Daniel R

The staff and the costumer service is really good, but the company should pray more attention with the third party webs that allow you to rent a car from the company (Dollar Rent a car). My final receive was $309 US when the third party website told my that I was going to be $179 US.

Michael Keebaugh

Very easy and the people were very friendly.

Danielle May

Horrible experience. The first rental was a 2018 Chevrolet Malibu and it was straining to switch gears and wouldn't accelerate above 70. I had to fill up twice before driving 3 hours. I'm a Dollar Express member and have been experiencing horrible cars the past few times of renting. Will not rent from Dollar again after this trip

Joseph Thomas

Pain to get in and out of and didn't have any of the economy cars the advertised.

kevin mcauliffe

I booked the car at a decent daily rate. When I needed the car a few more days, but less than a week, I was charged a weekly rate. This was a much higher per day rate than what I was paying. The telephone agent told me this was "Company Policy". You ripped me off!!! But it won't happen again. I've never heard of such a ridiculous policy. Shame on you.

MomofBoys 7914

If I could give 0 stars I would. We rent cars all the time and this time i figured we would use dollar because they gave us an awesome rate. Boy are they very deceiving. For a 3 day rental it was supposed to be 77.54 dollars with tax. When I went to the counter they offered insurance and we declined it. Then the guy then proceeded to tells us that he would give us a good deal so we could have insurance on the car. He insured us that with insurance and rental for 3 days it would be 116 dollars. I asked him to make sure we heard right that this would include the rental and insurance and he said yes. So we signed the contract and went on our way. A few days later the hold was dropped but we were charged 174 + the 49.00 we used to hold the car. When I called about the charge they said it was 116 dollars just for the coverage 18.64 fee recovery charge, nm surcharge fee of 13.56 and a 23.99 tax fee plus a 11.49 energy surcharge fee. All of this on top of the rental cost with a grand total of 225 dollars. Then they told me they would only give me a 50 dollars credit after an hour of arguing back and forth. Never again will we use this company. While we were out of town I called to see if we could extend the rental for one more day and they told me I could for 150 dollar extra charge. Best of the best when It comes to taking advantage of people.

Rose Bonilla

matt sikorski

Veronica Davis

Brice Cook

Great prices.

Jake Toomey

Worst experience of my life. Simple as that. I would rate it negative stars if you could.

David Lowe

Excellent service; great advice, directions and more.

Joe Hanley

We checked in without much issue, but when we went to get the car, the first gentleman to assist us, had us move to the side and wait with around ten other groups while our car was being fetched. We stood in this group for around 45 minutes with the gentleman coming over every so often to tell us to keep waiting. Eventually, we were able to speak to another worker, Curtis, who was helpful and finally told us that the delay was because the car that we had reserved was not there, and he was not sure when it would be returned. To me, that totally defeats the purpose of having a reservation. Curtis was able to offer us "something similar" so that we could get on our way. The biggest issue is that when we checked in, nobody told us that the car was not available. The first gentleman to assist us did not tell us either. It took us going up to the third worker we had spoken to to finally get a direct answer about what was happening. Horrible horrible customer service practices.

Adrian yo

Will not rent from Dollar Rent a car again. The staff was not friendly (Scotty) and very rude. The car had a terrible rattle in the engine and we couldn't go over 50 without the car shaking. Very unstable. The key remote didn't work either and the car wasn't clean. Explained to gentleman when we returned he didn't seem to care so my husband reiterated how bad it was and so he finally said he would take it out of service.They also didn't offer to pay for filling up the car when we rented so when we came to return he said it would be $9/gallon where we didn't pay up front. Explained no one mentioned we had to pay up front or we would have because that's always how we've done it when we've rented other agencies before.

Amanda Poseley

Booked online when my flight cancelled, it automatically put my corporate discount number in when I added my member number so I didn't have the great deal I found online but the guy that helped me took it out so I could have the steal of a rental I found! I was in and on the road in less than 20 minutes. Offered insurance and I wasn't sure if my own insurance covered rental and the guy didn't really give me good reasons for having it but I took it just in case - who knows what could happen in a 6 hours spontaneous drive in the winter!

sung Oh

john steiner

Good service

Edwina Quam Anderson

Great service & friendly people! Always love their service!

Joe lee

Ronald Dowdy

I couldn't be more happy with this location. I have been back and forth to Connecticut 5 times in the last 3 months and every time I have used Thrifty. Great prices, great people and great cars. My last time there my flight landed at 1230am and was worried they would be closed. They had the shuttle waiting for me and left as soon as I stepped on!!!!! Excellent customer service!! So go, I just reserved another car tomorrow for a day trip. Thank you THRIFTY!!!!!!!!

Women NowIn

Terrible service, late and impolite! If the car hasn't arrived yet, there's no reason to be impolite

Kathy Simmons

Ask for Cale! Nicest, most helpful clerk ever!

Cedric Green

I see how the facility is better than it was from last year with the different staff there. It do have a professional feel & I cannot say how much better the setup is from last time.

Steven Weier

The car was great. No problems there. And the service was even better! I had booked a hotel room near the airport so I could fly out in the morning without any problems. Turned out I booked by the wrong airport. Anyway, the people at Thrifty were really nice, helped check if the hotel next to the airport had any vacancies, and were overall very kind people. I would definitely rent a car from here again.

aaron davis

Car in poor condition, no washer fluid. Won’t use again.

Jenny Dubon

We were given a different rate from our reservation upon pick up. The manager on duty at the time was able to negotiate a reasonable rate (between our quoted rate and his current rate) so we took the car. Upon return, the manager on duty asked if we were satisfied with our rental experience. I told him we were disappointed with the rate change. Upon reviewing our reservation he was able to refund the difference and honor the original quote. Overall, the reservation process was easy, the pick up at McCarran was quick, returns are quick. After the rate adjustment the pricing was competive with the off-airport rental companies.

Kimberlee Wilson

I got to the location to pick up the rental and almost 2hrs to receive the car that I reserved. When I finally got the car it was not even the size that I prepaid for. On top of that the rate I paid for online was totally different and what they started on my contract is different from what they are telling over the phone when it comes to dropping off the car late. When I request to speak with a supervisor over the phone they put me on hold an hang up the phone because I told the representative that what he is saying don’t coincide with my signed contract. I will never rent from them again.

georges hannoush

I received almost a brand new Corolla ... Everything went smoothly without incidents .. Only 2 issues : The Easy Pass ( I think didn´t work at GWB ) When returning the car at JFK very early 4 am , we had to wait around 20 minutes with the cold outside to see somebody to deliver the car . Otherwise , everything as expected . Will rent a car again with DOLLAR

Trevor Nash

Paid $166 for renting the day, declined the coverage but I noticed to late they added ,and I drove off, didn’t notice till after I was 20 minutes away. My fault for not checking I guess, or was it? I specify said I did not want the coverage.

Marion Baumgarten

Everything smooth and as advertised.

Maciej Szkodzinski

It's a rental car. Go in, rent a car, drive it and bring it back. You're not buying the car. WTF is with these 1 star reviews? Stop being a whiny idiot. Get your car, drive it, bring it back. Worked out great for me.

Wanda Larroy

Can never go wrong with thrifty

Kevin Corson

Booked online for a "Chevy Cruze or Similar". I'm sorry but a Kia Soul is not similar. I was told at the counter that's all they had left. During my trip I tried contacting Dollar to extend my rental a couple hours. The phone number on Google and their actual website were both disconnected. I contacted Expedia and waited 25 minutes because they couldn't even get a hold of them. Looking through other reviews they have had a problem with disconnected numbers as far as three years ago. Finally got ahold of a customer service representative named Janelle who yelled at me for asking how much extra it would be. After asking for her supervisor I was put on hold for thirty minutes and eventually hung up on. After calling back and speaking with a supervisor they would not waive the fee for an extra two hours even though my experience with them was worse than terrible. I don't know how they even have 2 stars. DO NOT RENT FROM THEM!

Kenneth Kissmann

The SUV was great, clean and surpassed my expectations. The counter service agent really should find a job they enjoy. If I would not have prepaid for the rental I would have walked away and gone yo one of the many other car rental companies in the building. As a customer I don't expect to be talked to harshly and without a desire to keep me as a customer. I am not sure if there is an issue between the company and Expedia but it should never be taken out on the customer.

Dawn Janos

Don't want to be nasty or influence others but I will NEVER go again to this place

christian cobas

Worst car rental ever. Retuned with 3/4 tank and they charge me $69 to fill up an economy vehicle. They also charged me for smoking in the car which was not true so I had to call my credit card to deny my charges and get full refund. The guy recieving cars has bad attitude not only with me but other customers who were returning.

jake stevens

Waste of time. Booked our rental car online for my wife and my first vacation together without kids in 10 years. Got into town, took shuttle to pick up our car to find out that they would not rent to us due to some credit rating thing that was not seen online when we booked. Anyhow, the rep, wish I would have gotten his name, was completely rude, short with us, lacking any real customer service abilities and any empathy or compassion to the situation. Will be avoiding Dollar Rent A Car for any future travel plans. Amazing how one guy can ruin it for everyone.

Terra Costin

The line was really long and moved slowly. I wish if you already had a prepaid reservation they could get you through more quickly.

Tim Weinberg

rented there in the past and will continue

Ci

Wait at counter at El Paso took about 1/2 hour! They tried to charge me for gas even though I never asked for it. Luckily, I asked to see the total before signing, and I noticed the extra gas charge. I told them to remove it. Then the car was dirty inside (very stained seats).

Glenn Jackson

Emma Anne

I have been renting from Thrifty for years and am a member of their Blue Chip Program but they never, ever have the car I reserve and they want to upgrade me to a car that uses more gas. I just rented from them in April 2016 and I had to wait an hour while they found me a compact . Even my Blue Chip profile states that I want a compact. If I wasn't a member of Blue Chip, I'd rent from someone else. Jeffrey (at the counter) was very patient with me and was wonderful.

Bruce Wourman

Good service and they are always willing to work with you to get you on the road.

John Paul Montoya

Dollar customer service. Thanks Dollar for notifying and communicating to your customers with rubber stamp versus actually disclosing in your contracts and verbally notifying your paying customers of your additional charges before leaving the counter. I showed the manager my contract which had a smeared ink spot (their gas receipt disclosure) and let him know that his employee did not state to bring back a gas receipt. He did not care and had no problem allowing this conversation to escalate in front of a room full of customers. THANKS FOR NOT CARING ABOUT CUSTOMER SATISFACTION!!! Rather then removing the ridiculous charge for me returning the car with a full tank, he would prefer losing a customer and being a jerk about getting that extra 14 bucks. I'm good with that.

Ginger Mccullough

Deftowl Games

They made me feel bad but I went to enterprise next to them

Michael Hartung

Good Easy Rental Experience Great Staff

Dwayne Hurdle

Customer Service sucked had reservation for the wild card. Agent and office atmosphere was not welcoming light where off and just uncomfortable vibes. Agent didn't communicate well with, didn't ask us if we needed the Ez- pass which we did and didn't give us the option about the car. So agent had to call the credit card company for authorization twice, claimed it was and update to the system. Agent ended up giving us a Toyota Yaris super small, had an attitude when we asked her what is this. Cancel reservation with them and went to another rental cat company. Less than 5 minutes with the other rental car company we were driving away..

Jamie Brouhard

I arrived at Dollar rental in Boise a week ago. I was greeted by a nice young lady at the counter her name was Sierra. Although they were busy and there was a line she was professional and did a fantastic job. I called a few times with questions about some imperfections on the car I had rented and about adjusting the dates for drop off. I felt she always gave me her full undivided attention and was a pleasure to deal with.

Sharon Brooks

I arrived at Las Vegas's rental car center; my car was noted on the screen; it was clean ready and waiting, with documents/keys in the car. I was greeted kindly, in and out no problems at all. Upon return the check-out agent was professional and quick; provided directions and assistance seamlessly. Thanks for a stress free experience...I happily recommend my friends to use Dollar Rent A Car exclusively for value, quality product, and customer service.

David Colan

The express does not work at KC. Other than that, it was a good experience.

James Weiser

Was told it would be $181. At check out it ended up being $308. Never ever use them. They have hidden fees not told at signing. Window guy was rude.

Kenneth Peres

Tim Rehn

Meka Southward

I had an amazing experience with Dollar Rent a Car. They really have outstanding customer service here. My support rep really made sure that I would be for a happy customer with them. This is always my go to when I need to get a car. I highly recommend Dollar Rent a Car. They will definitely take good care of you

MILBURN MATTHEWS SR

Reservation was approved and vehicle was there when I got there. The wait time in lone was long and it took several minutes before I was able to talk with a agent. Overall service was good.

Ruth Surafel

Listen, Brenda was AMAZING. We were a big group coming back from camp and we were so tired. Brenda, the goat of Dollar, gave us amazing customer service by just seeing our need and meeting it! She told us to stay in the car and she would drop us off at the airport. She saved us so much trouble of unpacking our car, waiting for the shuttle and getting dropped off at the airport. Wow. Give Brenda Arguello a RAISE. God bless her.

Irma Virden

I had a good experience. It took a while to register again to get the car at the airport after registering on line. You have to wait at two places to get the car and there is no direct shuttle to the cars. Nice cars Nice rates

Navid Tofigh

They did not have our car or anyone else's car in line. They overbook and under deliver.

Sheri Strength

Rented a car a week and a half ago. We were given a Toyota Camry with a GPS which was very helpful on our vacation. The vehicle was a 2016 with about 900 miles on it. Very nice and good service at the check in counter. Will definitely use them again on our next visit. Also the attendant who got our car for us was very helpful, got our gps going for us to get us started on our trip.

Alex Kopischke

Almost predatory like up selling occurs at this location. I do not want to blame the person at the front desk, as I am sure he receives pressure to make every up sell possible. They fear mongered me into getting the extra $100 insurance fee (about as much as the original rental) then when I looked closer at my insurance and credit card it seems I would have been fine without this - they spoke about Las Vegas specific claims that aren't covered which after reading closer are not that far reaching. Make sure you are completely knowledgeable with what you need and don't need prior to going to one of these dollar rental locations. Additionally, not mentioning a $200 holding fee seems like something that is large to enough to tell customers during the rental process. I use enterprise with work and have not had this level of sales pressure, so even though they charge a higher sticker price it is likely worth it in my opinion. Car itself was fine, a bit marked up but drove well enough and was larger than the one we had rented online which was fine with us.

Tammy Grant

Crystal Pope

I would have given a much better review however when we rented we were expecting the price we looked up and had talked to lady at desk in Utah with. When we turned it in the charge was for twice more. When we asked why they said because we had more than one driver. Something she failed to mention when discussing prices. It was ridiculous. I never drove it and if we had known then we wouldn’t have put two drivers.

Sheldon Waugh

Nicky

Really quick and easy to drop off our rental car - River was super friendly and helpful, made the process so simple.

Mike Mihalis

Not bad. About 200 bucks for a jeep for 2 days.

Paul Secord

David Van Fleet

Quick, courteous, easy to use -- these describe our experience with Dollar at the Nashville airport. We highly recommend it.

Michael Ritzi

Love dollar

Nikola Vlaovic

Car was excellent, service even more good. Guy at the counter was very polite, funny and seems like he loves his job. We got Dodge Durango, absolute beast. Car was clean, just when we unfold 5. And 6. Seat it was dirty in front of them. Thank you very much and we will be back.

Caleb Daniels

I really don't like to ever put companies down, everyone has a bad day. However, we rented a car from them to go to Chicago and a couple hours into the trip we got a flat. I called customer service and the lady was as rude as it gets. She first told me to change the tire, which I was happy to do except their was no jack. Then I called back and she said that road side assistance was an extra fee and would take 2 hours to get to me. The lady said it would be easier for us to just get it fixed ourselves. Luckily the people in our group following us had a jack and we got it to Walmart where we found out we needed new tire. So I paid $102.00 to get the new tire so we could be on our way. Then today when I got back to return car I asked them about reimbursement for the tire and they basically said they would credit me for now, but they may be charging me again for a new tire. That road side assistance should've been used. I can 100% say that we will never use Dollar car rental again. Terrible service. What's the point in renting a car if you are expected to maintain it? Wouldn't recommend them to anyone.

Shourjya Dasgupta

Located at the Gillespie Street this rental car center had 2 options of picking up you car. I had reserved it earlier online so I was there to pick up the car. Although there were only 4-5 parties in front of me in the line, the whole trip took me almost 1 hour to finish which is unusual. After waiting for sometime in the line, I was asked to proceed to the kiosks with a remote agent who will be helping me. It is a good concept for a quick check in but after 5-7 minutes of communicating with the remote agent, it was found the credit card slot wasn't working. So i had to abort it and had to proceed to the counter. It took me almost 15-20 minutes to complete the check in. Later I proceeded to pick up the car but I was surprised to see that they had only 2 cars for choice. As my trip was going to be 4 hours each way I wanted a car with good audio system with Bluetooth facility. To my surprise none of the cars had that. After speaking to the staff over there, I waited for some more time for another car. But no, it didn't have bluetooth either. SO I just had to continue and buy an aux cable to play my personal audio from phone. Condition of the car was ok.

Brad Skrbec

David Mau

Terrible, horrible, laughably bad customer service. Desk agent was rude and insulting, explained nothing, and applied unwanted insurance to the tune of $170.94. When we returned, the manager said he would look into it....still no word. Called customer service and they tried to buy us off with $50. SHADY BUSINESS PRACTICES. This company is a joke. Do not rent from Dollar.

Analicia Arellano

I rented a vehicle through Expedia frim Dollar. I read the confirmation details I received via email thoroughly because I was paying with a debit card and I know some companies have specific policies regarding this. All it read on the email was to have two forms of ID. I also earlier in the day, prior to pick-up, called Dollar customer support to confirm all I needed was two forms of ID. The gentleman I spoke to confirmed my reservation and confirmed all I needed was two forms of ID. I arrived for the pick-up and was right away told they could not uphold my reservation because I did not have an departing flight ticket. My family had left us earlier in the day to begin our family vacation since I had to work later. My youngest daughter and I were dropped off by an Uber to pick-up our vehicle at the airport location. I had taken the extra steps to ensure we could pick up the rental with no issues. There was absolutely no empathy from the manager and he never asked once what he could do to rectify the situation. It’s now 7p and the chances of my daughter and I finding a rental tonight to join the rest of our family are slim to none. That is the most nonsensical process to put your own patron through. That’s the most inconvenient, inconsiderate business practice I’ve been subject to. Furthermore, the manager stated that was the policy all along at this location when I have previous rental email confirmations from companies at that location. Again, the company as a whole misled and misinformed me for two days and at the last minute ruined our family weekend vacation by not disclosing pertinent rental information.

Andrika Smith- Walker

The worst never will I never rent from them again. I opt out of the insurance sure my has it only for the women to tell me it don’t work like that in Michigan so I got them then call my insurance and they told me it cover it. Only for her to tell me it’s to late I can’t cancel it. After I told her I was going to after I called my insurance company. After paying about $700 for a car they give me a small hatch back then felt back and “upgraded” my car for “free”

Tom Nash

Very nice place except their hours aren't very long

Buggy

Horrible customer service. They overcharge foreigners and do not care. If you go there without a reservation find another rental place. They will charge an outrageous price for using a car for only 3 hours.

Vincent Vinci

Big ripoff watch for overcharging

Yolanda Lamar

FOWLER .

Anne Smith

What a pleasant experience! No hard upsell (or any, which I tremendously appreciate), prompt, fast service, knowledgeable and friendly representatives, and we received a brand new Dodge Caravan- exactly the vehicle we requested. Drop off was equally as easy, with a very nice representative at 4:30am! We will absolutely rent from Dollar again, and recommend to our friends.

Cheryl Neely-Jordan

Laura Bachman

Absolutely atrocious customer service. We rented a car over Christmas and the man working the counter was rude and unprofessional from the moment we walked up. Something was wrong with his credit card reader, so he took a separate card to hold the reservation and manually entered the supplemental information himself, having us verbally answer questions before signing. He asked questions I have never had to answer during a car rental (like social security number?) and was overall rude and condescending. When we returned the car, the cost was double what we were quoted, and we noticed that insurance had been selected by the employee upon receiving the car, despite declining coverage in the reservation (Expedia) and retrieval of the car. The manager gave us his number to reach him to settle the issue once we flew home, which turned out to be wrong. We not only got an incorrect voicemail using this number, but he never followed up as he stated he would after the holidays. Several run around phone calls later, with local and corporate representatives sending us to automated dead ends or incorrect recipients, the issue has still not been resolved. They say that because they have my signature, I agreed to the insurance, even though I never was given the option to review things on the keypad, and the employee clearly added the charges (whether mistakenly or intentionally) himself. Any other company would have checked records, questioned the employee as to what happened that day, or at the very least, offered options to make this situation right.

Lisa Sebro

Pick-up and returning was a breeze. They were very polite and courteous. They had great customer service and the shuttle was there and waiting.

Jeff Foy

Was able to get a car as a walk in when another rental company did not have a car for our reservation. Very nice employees, but highway robbery for sure. 150.00 for one day, (6 hrs). You can rent a car for a week for this amount. I did not really have a choice, so I did it but will never use them again.

Liqun Liu

Tyler Meadows

Minnie Guerra

Nice and helpful people

Phil Jewell

Had a really good experience using Dollar. Friendly staff in the office and didn't try to add on extra charges like some do. Would recommend.

Diane Shoelen

Prices seem low at first glance, however, there is no grace period so if u return car an hour or more later u are charged astronomically . Same if u want to extend another day or two ,

rodrigo zurita

My wife picked the car and 20 mins on the way to Emmett a/c stopped working !! (100 degrees) . She decided to get to her destination refresh and back to exchange car with a/c !!. Long story short... she exchanged cars and they had a of $24 for exchanging cars omg .... what a customer service. Driving from Boise to Emmett and back 100 degrees and they just said nothing they can do about it. First and last time we rent from these people. RIDICULOUS!!

Sabrina TheFlawless1

Anisia Sisikin

These ladies are very nice and helpful! Despite being set up for failure by corporate policy they remain friendly, accommodating, and very helpful. Tramise (I know I spelled this wrong) was a pinnacle of professionalism while multi tasking and calling all around to get me the vehicle I needed. They went above and beyond. Thank you

Gergely Szücs

I was a bit hesitant when i checked out the latest reviews. But my service was fast, good and without any hassle. I got a good car, help from the employee at the counter and I didn't have any problem when I returned the car.

Graham Palmer

Eliza McClure

Pam Felter

Quick process at the counter with great service.

Mary Luba

Nice car, nice service people and good deals

svetlana khozeeva

Recently I had a very bad experience on renting a car at Dollar in Minneapolis. I pre-paid for the rental in advance and then when I was picking up the car at the booth the clerk did not ask me about any extra charges and he did not show me an agreement, he simply asked me to sign it on the electronic device, so I signed it because I did not expect that he could add extra fees without notifying me. However, when I returned the car I discovered that Dollar charged me an extra $387.97 USD. I contacted their manager Carolin S. regarding refunding the charges (the insurance that I did not agree to) back to me but she replied that I signed the Loss Damage Waiver and Premium Emergency Roadside Assistance and she refused to return it. I will never rent a car with Dollar again am sharing my experiences, so that nobody will have to experience what I am having to go through now. Beware that when signing an agreement with this company, they will secretly add in unauthorized or unexplained charges that most other companies would verbally explain prior to loading the document on the screen to sign. Why would I choose to pay an outrageous fee for added insurance, when I already have my credit cards insurance? Ridiculous Serguei

Laurie Karjala

I would not give this company any stars. I rented my car with my flight and got a total estimate and let them choose my car. When I got to the counter the agent asked me if I wanted to upgrade my car to a mid size and the cost will go from $7.50 a day to $10.00 a day, so I said yes. But when I got home and seen that they had charged me $17.50 a day, I called the customer service line and they basically told me that "oh well you signed the contract ". I will never use this rental service again

Kirk Laursen

Great team working there. All very freindly and professional!

Phyche Sablan

Awsome i love renting here

ingrid

Mitesh Patel

Solid Deals, Great Car, Courteous Staff! The counter was a bit busy when picking up a car on Thursday morning. The trainer was efficient, fast and the car was nice. I got the deal on the same day in Expedia and saved a few bucks. Drop off is a breeze and getting to the terminal is fine. One of the better car rental experiences I have had. Would highly recommend.

Aaron Brothers

Poorly staffed, long wait, medicore selection, farther from the airport than the other big players. Don't waste your time.

Kim Smith

Perfect rental agency. Everything was as planned and reserved. Wish they had built in GPS, but i made it without it. It all worked out fine.

Bre Anderson

Amanda Heavlow

Nachelle turned my whole day around with her kindness. After an awful experience at Hertz she really made sure my family and I were ok. Even though they are under hertz I'll go there again. Maybe the people at Hertz need to take a lesson on how to treat their customers

Paradigm Production .

Terrible, horrible, laughably bad customer service. Desk agent was rude and insulting, explained nothing, and applied unwanted insurance to the tune of $170.94. When we returned, the manager said he would look into it....still no word. Called customer service and they tried to buy us off with $50. SHADY BUSINESS PRACTICES. This company is a joke. Do not rent from Dollar.

Rebekka Erdin

Very bad experience! We had to wait 1.5 hours to make it to the front desk - most of it in the burning sun outside the office building in a line of other angry customers... The personnel didn't seem to care about it at all! Nobody even apologized and they didn't change anything in their very slow way of processing customers. When we finally got there, the car wasn't ready... needed cleaning first! The tank was not full as promised, but almost empty and the car wasn't really cleaned well. Nothing was offered as a recompensation for all the inconveniences and we left almost 2 hours late. I would never ever again rent a car there :(

wayne S

seemed fine but the Special Special wasn't anything special ... was going to be their smallest compact ... and so I upgraded for 50% more because it might snow and I wanted a heavier car ...

Cecilia Lara

Nice service

Rodney Pope

Car was clean, reliable and very good pickup and drop-off service staff.

Sandra Chow

Dollar rent a car is a SCAM! They had me sign for loss damage waiver stating I did not accept, then charged me after returning the vehicle. You cannot refute as they have your signature. SCAM #2 , same rental, upon returning was charged a smoking fee-never smoked in the vehicle. That odor is unmistakable. No manager on duty and unable to refute. I guess I was lucky customer #10 and drew the short straw. This entire company is based on commission and they will do whatever slide of hand they can to get that unassuming customer to unknowingly sign their boiler plate agreement. Please, do not rent from them unless you want to be scammed.

jeff kendall

Always great service, nice people, fair price

Kris La Freniere

Great experience! Delightful young woman at check in. Great weekend rate. Enjoyed the vehicle & prompt return.

Wayne S.

Dollar Rent A Cars Detroit is courteous,fast and friendly-and economical! I used the Southwest Airlines App to book evan quicker!

Thomas To

I reserved a compact car and they were all rented out, in fact there was another customer also waiting for the same type of car. Anyway they can't upgrade me to another car except a pickup so I had to walk with my luggages all the way back to the counter and have the contract void. This is a really bad business practice, will not rent from Dollar again.

Amoi H.

Terrible. We decided to go with Dollar because we flew United and United allow you to earn miles if you book a car rental with one of their partners. The advertised price was $32 when I looked it up through the MileagePlus member portal. When I called to double check, I was told that the rental cost would be $98 for the 3 days. Of course, we went for it thinking we were going to save some money. What they didn't mention is that this doesn't include any type of insurance or liability coverage. By the time they finishing tacking everything on (that included in most car rentals), the final bill came out to $300. I would have had way more respect for them if they had just let me know the final price that up front. Just go with another company. This isn't even the Spirit Airlines of car rentals. At least Spirit is a good fit for SOME travelers (who are packing light and don't mind sacrificing some comfort and conveniences to reach their destination). This place is worse. How they do things just doesn't make any sense.

Paul Cipriani

Don't go there. They ask you to pay extra fees for optional insurance, explaining that you HAVE TO to take them. Absolutely not cooperativ. We paid $477 more than what we should have paid. Very bad company...

sue ferguson

I liked it, now they raised their prices over the top. Don't even try making a reservation on the phone. The people there don't know the ass from a hole in the ground. Tried to reserved a car using their points, the so called help on the line tried to charge me for the day and take my points as well. Also don't ask to extend the time for a couple hours, they wanted to charge me $86 for only 5 hours! What a joke!!!

carol drivick

I arrived at MHT anticipating a Toyota Corolla, the gentleman out in the garage was very helpful in trying to secure and find a car comparable to a Toyota. Timing is everything, especially getting caught in the time frame when perhaps cars are being returned. A Toyota Corolla had just been returned, he made sure it was washed and filled, he was very nice a did all he could to accommodate me. My reservation are booked with Dollar Rental fro Aug 7th - 18th, hoping I will have my Toyota Corolla back once again. Thank you. Carol

Katina Kougias

Put on hold for over 12 min to just ask a simple question Poor customer service phone skills. When I called back I was immediately put on hold again

Daniela Mancini

Rude people and cheating ... bad company. They rent tourists but do not speak foreign languages .... I hope they close !!! They say : you are in America ..... Miami isn't America !!!

Naftali Devries

Very good service.

Jim D

Solid sensible cars at competitive prices.

Sanjay Gupta

Smooth process, no hassle, but I am still waiting for extra $84 they deduced at the time of check-in. McCarran Airport Car rental station is 6-7 Miles away from the airport and there are buses at certain intervals from the airport to get you to the rental station. Just look for the direction. I booked through the third party and got the deal $150 for 4 days. I reached Rental station at 11 AM PST. Dollar counter is at left when you enter. There was hardly any people ahead of me. I reached the counter in 10 Minutes. The guy at the counter saw my booking and within 5 minutes he said, go downstairs and you will get your car. No pressure of taking extra insurance – Roadside assistance, nothing. He did not even see my documents (I have prepared all docs, Insurance paper- BofA Supporting docs for Collison). I went downstairs and their assistant showed me to sign of Lot 5 and my car was there with keys inside. There was only one car (Buick Encore) and woot, I was good to go. They did not even check cars condition with me, though I myself checked and took photos because there were few scratches and I did not want any trouble at the time of returning. The car was good and clean. I enjoyed my 4 days trip. I drove app 1000 miles (Vegas- AZ-UT-Vegas). At check-in, their guy with Rover device completed the rental. And you are good to go. It was as easy as checkout. The only thing to remember is, you have to show the last Gas receipt. It was on the template but I did not notice. For going back to the airport, Buses will come to T-1 or T-3 Spot and hop on the bus. Bus driver helps you to load –unload your big luggage. It’s just 10 Mins drive from there to Airport. In my case, at check out, they charged $136. I did not give attention and walked away to catch the flight. They were supposed to deduct only $52. I am talking with them as I write. I believe if I would have noticed this, it would have been resolved. Anyway, I will definitely try the dollar again.

Rob Kuehnel

So a reservation means nothing....I check out and then get told it will be 45 mins to get a car! I’m thinking that is something that should’ve mentioned before you pay.

Julia Deacon

Charles Lewis

I had left 500$ worth of recording equipment in the car. Could not contact the facility. Looks like the employees are opportunistic. Bummer

Mauri jackson

Unorganized 

Joe Jackson

They lost a person's reservation.

Kenneth Ray Harris

Holly Caesar

Meredith Conrow

So helpful and friendly. Could have done without the sales pitch upon pick up, but I know that's their job. When I returned I accidentally left my phone in the car and didn't discover till I was in the terminal. Everyone was very helpful in recovering it as quickly as possible. It was clear there's a protocol in place, which was comforting.

vimal patel

Slow service, but convenient location

Rey Montes

Unprofessional and unfriendly customer service. Why would we make a booking prior to our trip if what we booked was not even going to be available and offered to us? After confirming a booking online days before rental date, when we got there the company gave us a different car at a much higher price and it didn't come with the car insurance that we purchased prior to our trip that was actually cheaper when we purchased online. They still charged us for the insurance that we never got but we ended up getting refunded thankfully. When presented with all this info, service reps were very rude, interruptive, and unhelpful. Will never do business here again. Mostly because when presented with a problem, they were essentially uncaring and unprofessional.

Brendan Glavin

Short version: Rude staff, had to go back to get a second car because they “sold” ours Detailed: Longest line at the facility. Waited in it for 30+ minutes. Agent was very rude to my mother when she asked routine questions. Finally we’re given our paperwork and sent away with very little instruction. Went to the garage and waited at the dollar booth (which was empty) for 20+ minutes. Finally asked another customer and they said they had to go find their car on their own. Finally track down our vehicle (also with my elderly aunt who is wheelchair bound) and gather my family and luggage. When trying to leave the garage was told there was a “hold” on the car and we had to go back to the desk inside and get a new car. We’re told inside that the car we had the first time had been sold (???). I’ve been to 3rd world countries where renting a car was a better experience. Made me never want to come back to Chicago.

Joe Deeb

My agent Najim was amazing. He explained everything to me about the city and how to manage my stay efficiently. The car I rented was a Chevy convertible and I can't be more happy about it. The price was reasonable and the car clean, beautiful and perfect for Vegas!!!

Chip Bombard

Love this rental place. Use them anytime they are available to my destination. Always check for city specials.

roy fickel

rate was great, received a free upgrade and was the same car I drive at home.. chevy impala.

Teresa ziegler

We changed our pick up from Atlanta to Nashville due to storms causing our flight to reroute. Called online to make the change, this was quick and easy! Arrived to the rental counter, the employee was polite and pleasant until we didn't want to pay for the roadside assistance or optional insurance. She got a bit nasty after that. During our stay we decided to add an extra day to our trip. Once again we called and made the change with no problems. Return was super quick and easy. Aside from the employee being annoyed that we didn't want to spend 900$ to rent a standard car for one week, everything went well!

Gary Sanders

John Garcia

Tyler Hoffman

Service was pretty good and I was pleasantly surprised they didnt try to upsell me on anything or apply hidden charges. Car was nice but could have been cleaner.

Chinguun Munkh-Aldar

Aggie Mom

Sunday, Sept 24, 2017: We arrived at Nashville Airport and went straight to the Dollar Rent a Car counter. After standing there for quite a while, with no help in sight, I called Dollar's toll-free number to see if we could get help. Meanwhile, my husband walked to the next booth (Thrifty) where two employees were standing. One was helping a customer, the other (the man in the photo I posted) was simply standing there with a cup in his hand. My husband had seen the young man looking at him a couple times, but since he didn't make a move to walk over, we assumed he did not work for Dollar. WRONG! My husband finally walked to the Thrifty counter to ask if anyone was working at Dollar and the same young man headed over to help. We had reserved a specific vehicle, but the employee would not verify what type of vehicle we had. In fact, he was not helpful at all. When we finally arrived at the garage to pick up the vehicle, the young man, Adam, behind that counter was the total opposite. He was the most helpful employee and needs to be recognized for his outstanding customer service! I'm giving the man at the counter a "0" for customer service, and giving Adam a "5!" Average for Nashville Airport Dollar Rent a Car is "3." Maybe Adam should be greeting customers and the man behind the terminal counter should be washing cars. Rating would improve. :-)

Matt Thompson

Michael Carlucci

Jeff Waller

Daniel Carrillo

David Wall

Gina Davis

Fast service excellent staff

Kimber Matias

Worst experience I’ve ever had. They will try their best to scam you like they did with me. Just stay away!

Kim Ciak

It cost much more than I expected at the end of my trip.

Mike Foster

Great stuff.

CHUL JO

no problem

David Solorzano

Don't trust them

Amber S

I wish I could give zero stars. I travel frequently for work and recreation, have rented with almost every rental car vendor, and have never had such a horrible customer service experience. The fee they charged was $200 higher than what was on the reservation, the people at the desk were extremely rude, when I called to speak to a customer service representative after I saw my bill I had to hold over 30 minutes on the phone to speak to another rude employee. Then when I went on their website to write a formal complaint the online Customer Assistance form - specifically for complaints and inquiries - had an 'Error Processing Request' each time I tried to submit. Rent with a more reputable company.

milton fort

as member of dollar express the process couldn't have been easier - all prelims done online - on arrival at airport, process was to walk to rental lot, get in vehicle & drive away. recommend

Tom M

I appeared at the rental desk at 4:00 p.m. at the Detroit Metro Airport location. No agents around so I had to deal with a Kiosk. Not the easiest process but the agent was helpful UNTIL, she told me to find a car in a non-existent row. Trudging around in the parking lot in snow, slush, and 20 degree temperatures looking for the fake row. Had to wait for a bus driver to arrive and he got a supervisor and they got that fixed, 15 minutes lost - STRIKE 1. When I pulled the car out of the lot, the rear left tire gave me a low tire pressure warning. Back to Dollar where they put more air in the tire. 15 more minutes lost. STRIKE 2. I also noted that the gas tank was just below full when I pulled out of the lot the second time. Back to the checkout agent who said the gauge was bad. Really? When I filled the tank up before returning it the fuel used resulted in about 15 mpg - about 25% lower than what it should have been. I guess that gas gauge really wan't bad was it? By the way, look in your rental agreement. In the very fine print it states that if they refill the tank they charge you $9.99 per gallon or nearly 60 cents per mile driven. Are you kidding me? If this isn't extortion I don't know what is. BIG STRIKE 3. Finally, I returned the car and inadvertently left my garage door opener in the car. Clearly my fault. I called Dollar at noon the next day and was on hold for over 30 minutes to talk with an agent. She me to file a claim online. Did that. Then I tried to call the Detroit office. NO PHONE NUMBER LISTED. Of course, taking 5 minutes to fill in a form resulted in no positive results (so far after 3 days). My sense of all of this is they probably pay these people so little that they supplement their income by selling stuff on Ebay based on what they find. HUMONGOUS STRIKE 4. Never again will I rent from Dollar and as a middle manager in my company, no one else from my company will either.

Don Johnson

All went well, as usual with Dollar. No wait, car ready, off in less than ten minutes. Only negative was finding out at turn-in that an ~$11/day is required to use the toll transponder, whether it is used every day or not! Took me quite awhile to pay tolls via internet within the 7 day window (once doing it, it goes a lot faster).

Letty Rutledge

Love the efficiency of getting my rental with Dollar car rentals. Last thing you want to do is stand in line waiting to rent a car when you are ready to see the Vegas strip, shows and enjoy great food. Make sure you join Dollar express in order to go through that fast.

John M

I used to hate Dollar as well because of the long line-ups. Then I signed up for their rewards program. Worth every penny and it's free. I bypass the line up, go directly to my car and I'm out the door in a fraction of the time. The vehicles are well maintained (I haven't had any issues with any of the cars I've rented except for the time I drove from Las Vegas to Denver in January), clean and new. Oldest car I've ever rented was 2 years old. Prices are reasonable and comparable to other rentals. While it is not an immediate response when you call them, they have in the past fixed any issues I had. I have no complaints, and continue to use them.

Beth Sauer

We rented a car at the Detroit Metro location. I am a Dollar Express member. The counter clerks were very pleasant. Their service was good. When we got to the car I found that one of the back seatbelts would not retract or extend. We were a total of 4 passengers. I went back to the office, told the clerk of my problem and was told to go pick any car to the right of my initially assigned car. We did and actually were able to pick a larger car. When we got to the exit we were asked why we weren't in our initially assigned car. We told them that all the seatbelts didn't work and that the clerk in the office said to pick a different car. The gate attendant might have called to the office as our wait was not more than a couple of minutes. We were on our way and the car worked out great for us.

Tyrone Mcdonald

Jennifer M

The rep had a very nasty attitude. Worst service ever.

Brielle Hammond

Best Company Ever‼️‼️

Lindsay Webb

Closed for the weekend

Suzana Sanchez

Dollar Rental Saved the day!! In and out with a car in less than 20 min ! So quick, As a local all you need is credit card and lisence that match. No hidden fees and policies/ regulations. Arrived here after dealing with Ace car rental @8801 LV Blvd. Lv, nv 89123 , total nightmare there dont go to ACE,ever. Dollar Rental was less expensive as well!

Jennifer Gray

I returned a car 2 days ago 3-9-2015. I left my Northface jacket in the car. Of course now they say "your item has not been found" I hope the guy who checked in my car is enjoying the gift he gave his girlfriend or family. I only wish I could subpoena the tapes from the garage to show him take it out and press charges for theft. Karma will bite you in the ass I promise. NEVER RENT FROM DOLLAR..they employ thieves at the MINN. Airport

Raymond Henderson

Staff friendly and helpful

Valaria Brown

EXCELLENT service from Manager DWilliams!

Vammsshi P

Dollar gave me the Worst car rental experience. Had to wait over an hour for the car. Improper response of the agents made this experience even worse than I imagined. Never going to use this agency ever again.

Ryan Hampton

So frustrating I rented a car for 143 l..After all the nickle and dime hidden fees I was charged 202 . So just decided to write it off and never do business with them again. But after looking at my bank statement over a week later they got me for a total of 284. I feel like I got robbed in the end.

gaby dellamaggiora

(Translated by Google) Good attention (Original) Buenas atención

Julian Rosas

Sylvain Decelles

Service courtois et professionnel. Voiture impeccable. Tarification raisonnable.

Robert Waller

Very unhappy with my experience with Dollar/Thrifty. I will not be using again. The 2 stars are for the fact that the car ran.

Leslie Cary

No problems. No fill up at end saved lots of time and hassle when you don't know the area.

Mike Gillingham

Used Dollar rental in Cape Canaveral Fla. They overcharged us for dings already on door. Paid for toll booth prepaid, then they hit us with fees and charges for all tolls we went thru. Van was not clean when we got it, hit us for clean up fee. Shifty, unreliable company.

Patrick Sokol-Roberts

by far the best rental car experience that I've ever had. I travel to this area often and plan to use them every single time from now on.

Robin Ploeger

Got in and out in just a few minutes. Great service

John Wong

Had no issues, car was prompt and everyone was helpful.

James Burnett

Matt Anderson

Matthew Kirwin

Made a reservation two months ago and now upon arrival told to wait. How long? “We don’t know, until someone turns one in.” “Why do you even have a reservation system if nothing is ready?” “Well, that just locks in the price. The computer tie-in with American Airlines has been screwed up for two weeks.” Save your time and money. Go elsewhere. Still waiting. Update: Got a car. Upon pulling out of the airport we got a message only 5% of oil life was remaining. 3/4 through our rental we noticed there was no inspection sticker nor a registration in the vehicle. Not good if we got stopped or were in an accident. Can I lower my rating? Wow...

Jessalee

Dollar is a horrible predatory rental company! The $15 administrative fee for tolls is completely unavoidable and there is no way to get around the EZ pass prepaying the tolls for you which automatically comes with a $15 charge that Dollar doesn't advise you about. I've used multiple car rental companies and have never seen such outlandish and ridiculous fees for paying tolls. Shame on you Dollar for fleecing your customers and not being up front about your hidden fees.

Meyer Speary

Hour and a half wait with 1 person working the counter. What a joke. And they don't do the "prepay online and go straight to the car" deal like the other places. Take a cue from the airlines and get kiosks! Enter your confimation number, answer the questions, pay, get receipt with space number of car, go to car, drive away. It really would be that simple.

Scarlett Cooley

Excellent staff.

John Devine

They flat-out lied to me! I asked if I could reserve a specific vehicle-I made it quite clear I wanted a Honda Accord-I was assured that a Honda Accord would be waiting for me at the airport. When I got the confirmation e-mail that said I would get a Mazda, I called the number & was informed they can"t guarantee what car you get. What else are they lying about? I will never consider Dollar/Hertz again.

Madeline Drayton

Clerk at the counter was unfriendly and seemed as though he didn't want to be bothered!!!

Marcus Edwards

The rental place was nice but the place it self picks the car for you and if you are a big person like myself then this will not work but other then that it was great renting a car from there..I would do it again but look out for the car size

Halit Pinar

Old cars with high milage with some annoying mechanical problems and sounding like a truck.

Qilin Sun

if I could give 0, I never give it 1 star, so stupid and so bad experience have ever met life long

Susan Anderson

If you book through a third party, make sure that your total cost, including the taxes and fees, match up to the estimated quote. I would double-check this at the time you actually book the car and not when you ready to pick up at the counter. It may take more time, but will save you a big headache, extra money, and a lot of frustration! Those taxes and fees are very high and you may not be getting the deal you thought you were. Take personal responsibility to make sure ALL costs are accurate and everything is documented. The local customer service was not transparent enough for me.

Buddy Billz

I highly recommend Dollar!! Speed service and great customer service skills. I was given a nice upgrade into a luxury car at a very cheap rate! Word of advice I highly recommend their coverage! It saved me while my car got damaged in a parking lot! The coverage that your credit card/expeidia/hotwire etc don't usually cover up to the full value of the rental car. And also credit cards DO NOT cover 3rd party liability! I had to that learn the hard way :( they offer a liability package! Save your butts!

Sheri Compton

Jessica Bowen

Nice clean car people were nice

alexis herrera

Great customer service. Clean cars, great rates. They got me in and out really fast. If you're in SLC, rent from Dollar.

Brad Heine1

Rude

Gloria Smith

Amazing customer service.

Yashwanth Kuruganti

Tom Madison

Great rate for a GMC Yukon XL. Booked using AAA membership.

Brian Arnold

DO NOT RENT HERE. Bait and switch. Ordered SUV. Got here and said it would be 3 hours to get it but could get me a sedan for the same price but could not get me an SUV for hours. Total Joke. No offer of discount. Nothing!!!! Total waste of company.

Pamela

Friendly staff, efficient rental process, and I was on the road in no time

Kyle Walker

Rented from this place for a work trip - they had one representative (but it was late on a Friday so I understand) which took awhile to get the vehicle. When I went to return the vehicle I was running late and therefore was unable to refill the gas tank. I knew there would be large markup for having the company refill the gas (9.99 per gallon, FYI, way more than the markup at most places) and I was willing to accept this. The attendant taking the car back noted that the gas tank was not full and I said that I understand and I will pay the fee for this. I get handed my ticket and begin to walk off when I realize that I was being charged 70 dollars. The gas tank was 3/4 of the way filled as my trip was short. I approached the attendant and tell him that it seems overcharged. Misreading the receipt I thought they were charging me for 18 gallons - the attendant tells me that the computer automatically calculates based on what fraction of the tank they enter. I said “so you’re telling me that you put in the tank as 3/4 of the way filled and it’s saying that the car requires 18 gallons to fill it?” He says “yes” I respond “so you’re telling me this 2016 impala holds 70 gallons?” He said “uh huh”. I ask him to show me in the computer where he input 3/4th of a tank retuned and he says the ticket is closed and there is nothing he can do. I was never asked to verify or sign anything prior to the ticket being “closed”. I asked for the supervisor who comes over and tells me that the tank is 18gal total and I’m being charged for 1/4th of it at 9.99 a gallon. I explain to him that the numbers don’t add up. I start to pull out my cellphone calculator to show him and he says “hold on, I need to help this other customer” and leaves in the middle of our conversation. Both employees knew I was running late and at this point I realize I’m not getting anywhere so I leave. Once I get on the plane I realize that they had charged me as if I returned 5/8ths if the way filled. Images attached show the charge along with the returned gas level. I realize this is slightly less than 3/4,but if they were going to round it should’ve been to the nearest hashmark. I emailed the company immediately so they could not attempt to claim that I took a picture of a different car or some other excuse. They didn’t respond for 10 days until my second email. They gave me a generic response trying to state the charges were correct. It wasn’t until I emailed them back stating that they were in violation of their contract which states that a per mileage fee is instituted in the instance where the gas tank was not fill by the customer and that the next level of discussions would occur in small claims court did they finally refund me approximately $20 for the difference. I will never rent from any dollar or thrifty(partner company) again. I have the same work trip scheduled in the near future and have specifically asked the contractor to rent from another company stating I would take a lower quality car or pay the difference in price out of pocket.

Peter Jaegersen

Updated: Everything from pickup to drop-off with the rental and process was smooth and flawless. The followup call I received after returning the car 4 days later about a strange odor was pretty strange but the management has informed me there will be no charges or penalties for me for what ever might have occurred after returning the car. I'm knocking off 1 star for my original review from the "peculiar smell" calls but overall I felt like between the cost and value this was a perfectly normal car rental experience for me. I typically rent around 40 cars a year for work related trips and 3 for personal vacations. This fell into the vacation category so I'm a little skeptical going forward but Hertz and National always out price the other brands on my vacation trips. My previous review based on the "peculiar smell" call: I would have given a 5 star review for the quick service and easy process until 4 days after returning the call I receive a voice mail from a manager saying the car has a peculiar smell and would need to be detailed. My wife and I drove the car from PDX to central Oregon then pretty much walked around town all week so this seems like a pretty absurd situation since we never noticed any smells. I called back and was passed between two different men on the phone both insisting I call back and leave a voicemail without giving me further details. Finally one of the men with an Asian accent tells me the next customer that rented the vehicle drove it around for half a day before calling in to complain of a fish smell to them. I'm realizing this seems to match the rest of the reviews on here so hopefully anyone else reading this realizes this isn't a joke and this location is apparently known for this problem. You are very likely to return a very clean car thinking you are clear from it happening to you and getting voicemail a week later that they plan to bill you for detailing. I've contacted Dollar Thrifty Automotive Group headquarters to report the situation so hopefully this gets investigated to figure out if someone in the car lot of smoking pot in the rental cars or what is happening.

Armando Porroa

As good as you can spect

Chris Patterson

Nursine Jackson

The last thing you want to do when arriving at 10:30 pm after a whole day of travel is to stand in line for an hour because they only have one agent at the desk. Not ok!

Darryl Lewis

Great experience love the customer service

Tara Boudreau

Quick and easy rental process but car smelt like smoke that was clearly tried to be covered up with freshener/car scent.

Farruk Siddiqui

Great convenient location. Great selection!

Jerry Mullins

Worst company I have ever done business with!

Misty All-Brand New

Fast n great customer service will be renting again

Rhina Tavarez

Crystal Lynn

This was my first car rental experience and I could not be more pleased with my service. Made an online reservation that made my process quick and easy. 4 day rental for under $100, you can not beat the price and the quality of the car I received. I recommend getting the prepaid gas so you don't have to worry about returning the car at a specific level. Everyone I interacted with was super friendly and helpful. Will most definitely be a returning customer.

Sherry DeHaven

They were on time picking you up for the rental , however it took them several days to pick the rental up and give the refund.

Morgan

Very disappointed in the lack of customer service we received from the front desk lady. She was incredibly rude and had no interest in helping us rent a car that our 2 car seats could safely fit into. After the attitude we received from her we decided it was best to cancel our reservation with Dollar and go with Enterprise, they were actually capable of finding a car that fits car seats. I'm not sure who manages this location but they should reconsider having such disrespectful staff on their team. Between her attitude and lack of self care she is clearly not cut out for customer service.

Kim Davies

Our actual rental car (truck) we got was great. Clean and brand new. But the customer service was HORRIBLE! It took the shuttle FORTY minutes to pick us up from the Greenville airport. (I had reserved the pick up time previously AND called as soon as we got there for the shuttle to come. The store is only 4 minutes away....but it took 40 for them to come get us.) Upon checking out the vehicle, the man asked us if we wanted to include insurance, the most basic one being $25. That seemed reasonable, so we said "Sure!" When we returned the vehicle 4 days later, our bill was MUCH higher than what we had calculated it out to be. We were then informed that the insurance was $25 A DAY!!! Definitely was not told that upon purchase. My husband and I are very displeased with the honesty and integrity of this company and would dissuade anyone from using them, especially without asking every point blank, nit-picky question!

Mary Kacmarcik

Great and fast check in. Car was immaculate! Only downer was when returning the vehicle, it was 5:15am. The key drop was blocked from using with a sing stating to leave the key at the Dollar Check In Service desk. No one was there either. I did leave the keys on the desk (stressful to just drop and go but I had a plane to catch) . The vehicle I rented was checked in at 6:11am and I received the notice via email. Chicago Midway could use this staff's friendly, smiling, and accommodating training. Thank you MLK Dollar!!!

Amber Schell

I wish I could give the negative stars to this! Shady company does not honor any expedia prices, Says that's done through Expedia Even though their names on the receipt not expedias, but that has nothing to do with them. Very rude and when you ask for their name Because you don't like the way that they are treating you,they refuse to give you their name and then call you belligerent! Great way to treat customers; overcharge them and then yell at them!

Stephanie Grahan

Eloy Fernandez

I'm standing in line and there's at least 15 customers in front of me, been here for over 30 minutes and only one attendant. Definitely not what I'm accustomed to.

Rebecca Jeffries

Customer service was an absolute nightmare and we ended up not renting from them after over three hours of being on the phone and seeking resolution.

Datoine Tate

Georgette Consales Terraneo

Arrived in a winter storm it was like a huryof snow. The guy at the desk took advantage of that and charged me like 300.00 more for a four wheel vehicle I reserved a suv and then was charged more... NOT NICE.!!!

William Dinsmore

james stuhr

Fast service good car

Tiara Taylor

Great atmosphere loved the service love the decorative memes on the walls

PH CLANK

Dollar offered me one of the worst customer service experiences I've ever had in my life! (LA, California). No one was willing to assist me in time of need and in the end the ended up overcharging me and never bothered explaining why. My recommendation is to avoid them at all costs!

Christopher Quinn Cutler

We rented a car and returned it without incident. A month later received a letter from a third-party billing company claiming the vehicle had been damaged. No messages, no emails beforehand -- just a bill. Dollar's customer service number could provide no information about the issue. The third-party billing company, of course, just wants money. If the car was damaged while we drove it, we are responsible. But the manner in which this company handles such issues is extremely poor and lacking respect for the consumer. What you save in renting from them will cost you in headaches later. I will no longer rent from Dollar, and I will encourage others to do the same.

Sarah Mackenzie

Never rent from this company! It was my first time renting a car, and I was taken advantage of by the desk agent. She tried to strongarm me into every extra charge, yet failed to tell me about the toll roads I'd be running through (they were express tolls by the airport) and I was charged $40 extra for a 9$ toll!! Do yourself a favor and don't rent from them!!

Tashi Jinning

Tony Mitchell

Will not give me a price over the phone. Have to drive it first. I live in Houston. No price? I won't come over. Never know, if it's a good price I will fly in just fo you

Ellie Johnson

I wouldn't say don't rent from these guys but just really keep your wits about you. I'm pretty sure the counter guys are used car salesman who've made a career change. I was dealing with Randy at the counter and three times had to pretty much cross examine what he was offering me because he conveniently doesn't tell you that he is only offering the most expensive, not needed options. I asked if I could bring the car back the night before I had originally booked to return it. He said yes, I would be charged less if I returned the car the night before it was due. When I returned it the day early they charged my credit card the full amount. When I called to dispute the charge I spoke with a fellow who claimed he was the manager and spoke very poor english. All he could do was tell me over and over that the car had to be returned by 4pm or I'd be charged an additional day... if that is so, how convenient that good old Randy didn't mention it, I would have been there by 4pm if he had. These guys are shysters and professional scammers. If you do rent with them good luck with anything other than a very straightforward rental and make sure to question everything!

Ky Wilson

Had a great experience at Dollar. Leslie was very helpful, fast, friendly and professional. I was skeptical after reading some reviews , but I will definitely rent there again!

Zachariah H

Hi everyone. This rental place is horrible. The cars smell like smoke and the condition of the cars are poor. . . Too say the least. The customer service was good. However, the price I paid for the entire experience (Time, insurance, and gas included) was RIDICULOUSLY OVERVALUED! EVEN FOR A PERSON OF MY CONSIDERABLE TOLERANCE! Please be aware that DFW discounts are rerouted to lower grade rental pickup sites AFTER you purchase the rental ...with the assumption that you are going to pickup the rental car at DFW! IF I AM PAYING PREMIUM PRICES FOR A RENTAL CAR SHOULDN'T I RECEIVE A PREMIUM PRICE EXPERENCE? IN HINDSIGHT I SHOULD HAVE CANCELLED! DISCOUNTS. . . REALLY? ? ?

Gannon Borchers

I booked a car from Sat morning to Sun night. After reviewing the bill online, and paying it, I even called to confirm. However, when I arrived, they declared the amount I paid was only for one day, Sat morning to Sun morning. They said "do you know who you talked to on the phone?" (I shouldn't have to ask who i'm talking to and record the dam conversation) I had no other option but to pay 250 bucks for a f#*king corolla for 2 days rental. Even after checking twice, I got ripped off and they didn't care. Don't rent from them.

eddie trevino

Great service had us on our way in under 10 mins. All of the cars on their lot looked in great condition. Its location within the airport made it very easy to find the exit.

Serena Armstrong

I reserved a car online months prior of my date. When I got to the rental office, the line was so long and only 2 people working. I waited an hour to rent my car, then they did not have the class I reserved so I had to upgrade which doubled my cost. If I wanted to pay that much money I would of went with Hertz or enterprise. Dollar needs to stop renting out cars they dont have. I will no longer use Dollar or Thrifty

Juan Rincon

David Smith the manager and the agent Chris Boucher are the best ! Excellent customer service i have ever had in any rental agency... very prompt, professional, and best of all over exceed expectations! Cleanest and best cars to chose from 5 stars!!

Sara Llewellyn

Make sure you have a credit card or a bank debit card. I didn't know beforehand and I have my pay deposited into a prepaid account. I wasn't able to get my car or get the money back.

Yusef Johnson

Kool

Sean Lyons

Awesome Job! They have great car rental prices and for less than I originally thought! Although this was a business trip! I would rent and recommend them in the future!

Maggie Potts

I booked a compact 2 or 4 door in January to be picked up March 6th @ 9pm, My flight arrived a bit late, and I didn't get to the car rental pickup until about 1015 p.m. I had traveled for 10.5 hours with an 18 month old toddler. Just us two. As I approach the window, He says "Well you booked the car to be picked up at 9p.m" (Is this guy serious?!) He THEN says "Why didn't you call to let us know you'd be picking up the car later than 9?" I then said "Well, considering I was ON the plane, I had no way to call you. Plus, the pickup time is ALWAYS an estimate" I'm told there are NO cars. That my car was given to a "priority" member because I wasn't there at 9 to pickup. and they had NO idea how long it would be until they found one. They explained due to the weather (there was no bad weather there anytime around then) they had a shortage of cars. I was fuming. I kept my cool though & said I'd go get my luggage then when I returned, we'd see where we stood. I get back after getting my baggage and lo & behold, they "found" me a car (an Avis car, no idea how or why but I didn't care at that point) NEVER will I return to Dollar.

Sean Stobart

This place is amazing!! Always friendly customer service, always ready for a last minute reservation & also very accommodating on a free upgrade if they don’t have an economy vehicle. I would highly recommend Thrifty Greer Sean S.

Wanda Titus

I was at a Dallas location for vehicle. I paid all of the money required. I was informed at the Dallas location that the car I paid for was in Arlington and that if I wanted the car within 3-5 days, I would have to go to the Arlington location. I decided not to wait and go to Arlington to pick up my car. Once I got to the location and waited 45 minutes, they pulled up with the same year, make, model and color (might I add). However, there was a 61,000 mile difference. On top of that, the VIN # was different! I immediately demanded my money back after they sat there insulting my intelligence. Please be careful! Very unprofessional. I would not recommend going to Dollar Car Sales...ugh

Julian Crumes

Horrible customer service and manager was not trying to help at all

Vlad Munteanu

Great customer service and overall quality of rental from beginning to end. Ashley was especially helpful to us and went out of the way to help us with a logistical issue. Thanks!

Minnie Cui

Daniel Shai

Service is ok when taking the car, less when returning. Took two vehicles in two weeks both were clean and new.

Jay 1906!

Awesome customer service. Need more people like them!! Cheers

Teflon Don

Ken Black

Excellent service from Carmen! Very organized

chuck smith

I rented a car for the weekend but then had to extend the rental another week. They upgraded the car at no additional charge. Excellent service!

Valentin Perez Garcia

Ian P. Cook

I've been here for an hour and a half. It appears to take 30 minutes to process one person. And despite having six terminals, there are only two people working. I'm not sure I've seen such ineptitude, even considering how terrible car rental is normally.

Sai Prasad

Too much price

Katarzyna Trybuch

We were waiting more than an out for a car rented (and paid for!!) a month before

Natasha Cohen

The young lady at he counter that helped me was very friendly and went over the rental agreement with me. After tou leave the counter you go to the next floor to pick up the car. The young lady there was just as helpful. I did end up waiting for the car seat that I had reserved weeks ahead of time but it wasn't a long wait. Returning the car was easy. All in all it was a pleasant experience.

Andrew Games

Cheap cars for low quality service. I am a student and outsider who is paying a lot for his studies. Well, I booked a car rental from dollar website for $25 which was cheap rate apparently. I reached on time at venue and show them a reservation. They asked for my credit card which I do not have. Then they asked my debit card and holded $350 from it and asked my SSN for a credit check which I gave, but unfortunately I did not pass the credit check. They said that they can not process my reservation and thus can not get me on the wheels. I was shocked as I had an interview at 1:00pm, I was supposed to drive 2hrs to the destination and it was already 11:00am. They said try some other companies that could be issue a car without a credit check and get a refund from the dollar company. I got a new car rental service from Payless which was quite expensive than this but was a really better service than that of dollar. Anyways, dollar company even refused to give me a refund and I end up paying for a service that I did not even use. This company is making money with this system since too many years and is not reliable. I do not say that believe in me, but a plenty of people having too many problems explains the quality of the service provided by the dollar company.

Lori Lincoln

Conversation with the employee upon rental pick up: Him: "Will you be staying local?" Me: "No, I'm going up to Massachusetts." .... employee fails to mark in the computer I'd be leaving the state. TWO months later, I receive threatening bill collector letter stating that I owe close to $900 because I traveled out of state without the extended travel plan BECAUSE THE IDIOT EMPLOYEE DIDNT DO HIS JOB. Rudest and most incompetent customer service reps on the phone too. All in all THE worst company to rent from.

andrea

I was worried because there were so many mixed reviews..but I had good service. Ali who was only there one month gave good help, and was courteous. He actually took me out to the car and went above and beyond his job !. However, my nephew in law had to take the car and fill the tires as they were at half of what should have been.

Constance Prime

Poor and very slow service. Just a nightmare after a long flight. We were in the line, waiting for 45min to get a car and finally when it is our turn the agent asked us to wait for an extra 30 min as our car is not available yet .. Waste of time

Rae Snyder

DO NOT USE THIS COMPANY!!!!!!! We would have only given zero Stars if that were an option. We rented a car in May. We reported a scratch to the bumper when it was returned. It took several months to process the claim. Now they want over $600!!!!!!!! For a scratch!!!!!! The company that processes the claims, PurCO, has so many claims against them regarding trying to fraudently squeeze people for money. DO NOT USE THIS RENTAL COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Alan Wilkinson

Cathy Nichols

Wonderful value great people exceptional service

Andreas Harrison

The staff was friendly, rates fair, and the car seemed well maintained. The only complaint would be getting the shuttle from the airport. At night, at least, it needs to be called in (not sure about daylight hours), but finding the correct …

Jacob M.

Second time returning a car to this location where nobody is around to receive the car. Lights out 6:45 p.m. on a Thursday. I sure as hell hope I don't get charged late fees.

SJ

Salim Abed

Great customer service ..when I walked in was the blond sweet lady named alyshia she has a European look with a beutifull Bleue eyes ..the office was full of customers at least 12 people in a busy 4 th of july days ..I was very amazed with the competence of alyshia working by herself she would check in the customers process the payment run outside inspect the car come back to the office gives you your keys and paperwork and you done boom...next in line please ...!! Waoo she was one of a kind very polite . sweet ..calm..in control and I never felt she was stressed or going crazy with the amount of customers lining up at the desk .. Very brilliant employee..if you ever rent from thrifty car rental at Greer south carolina ask for alyshia you won t miss her .. Cute blonde with beutifull Bleue eyes .. I hope threfty corporation will give her a raise she deserve it big time because with someone like her the company will progress. Thank you alyshia I was very satisfied with your customer service skills ..I will be back

Thomas Blaechle

George Norton

Shvaughn Welch

I thought this place was great and was happy with my car until 4 hours later check engine light and other lights come on and car starts driving funny. I was sold a lemon and told a service person would call tomorrow to fit me in. Horrible.

kayla monroe

My experience was great! Great customer service and funny too. They made my morning and gave me a wonderful experience. They make you feel very welcomed and try to fulfill your needs to the fullest.

Evan Morecract

ian Ledger

Good clean car, friendly staff, great price but the worst GPS I have ever had the misfortune to come across! It would just stop working at random and was very hard to program. We had to rely on google maps on our own cellphones

sheila jones

I rented a car from Wednesday to Thursday and when I found out I needed the car longer I called the 800 number to extend it until Dec 1, only to find out the lady from the 800 number only gave me 2 days instead of 3 and I was charged a late fee when I returned the car... NEVER again poor customer service...

Bruce Wilson

Efficient and great service

Kevin Dalton

Rented a car on the 17th of Oct and the young lady Jessie did a phenominal job of getting me checked in and getting us into her last Cadillac Luxury car, she was nice enough to call down to get it ready because I really didnt want a Chrysler 300....anyway she was busy when it was ready so Kevin jumped in and finished us up. Those two make a great team. Loved the Caddy!!! And the service as usual!! The Daltons'

Anthony Langlois

The folks that checked us in were nice, but the car had many scratches and dents, and stains on the seats inside. The vehicle also has an odd odor. The vehicle did not have cruise control, which is something that you would get with a bigger name company. Generally disappointed with the experience and vehicle.

Helena Heydenrych

So impressed. Check in was quick and easy. No hard sell on insurance. Return just as smooth. Later that day my husband realized he had left his reading glasses in the car. I called and they checked and called back within 20 minutes to say the car was already checked out but they would follow up. Lo and behold - they did! Called us 2 days later and had found the glasses. That is true customer service. Thank you Dollar!

Ondrej Racek

1) We arrive Sunday late night after a flight from Europe and the car was not ready and was not going to be ready for another couple hours. I would have just cancelled the booking but I prepaid it so we just spent a night in a hotel and pick up the car in the morning 2) The two front tires were excessively worn, I posted some pictures 3) The staff was not helpful in resolving none of the issues above 4) I got charged for seven missed tolls from locations where I was not at the time. I am trying to dispute this now but they want a proof such as a receipt, which I have to spend time to look up or might not even have anymore (the notice of charges came about a month later)

Renee Morton

Jason Hanners

This is a big thank you to Dollar Rental Car. My family was in Portland a few weeks ago and rented a crossover vehicle. Great car. Had to get car seats (tough putting them in at midnight but understand the liability). Either way, we left a watch in the car when we dropped it off. When we got home one day later we realized we left the watch in the car. We called and the car was rented back out for a few days. Thanks to Randy and Jim for taking note and looking for the watch. Car came back and they found the watch and shipped it back to us. This has as much to do with good people and luck, but a huge thank you for the awareness and care of getting this watch back to us. Thank You so much Dollar Rental Car out of the PDX Airport.

William Brown

Reserved a car for 34/day for 2 days. Was charged $133/day for 2 days. Total billed was over $400 for 2 days. Had to have them refund the difference, and they will billed $170 for 2 days. Scammed, watch out.

Billie Sessions

Handy little site. Mariah was totally great! Quick, efficient, clear - on task. Car was fine; price good. My only comment would be that you get BETTER LIGHTING for the parking lot. It's a bit sketchy at night & I could hardly see the car I was getting at 8:00 pm.

Stephania Talley- Priester

Car was not cleaned from previous renter. Crumbs and even a soda can was left under the passenger seat. The car was not vacuumed, nor washed. The check brake light alerted several times. The windshield still had the suction print where someone had the GPS propped. Gross.

Lynn Komorny

Reserved a car 2 weeks ago and now at the counter they say no cars available. an employee rented all the cars this morning without looking at the reservation schedule.

Paul Svoboda

These guys are the best. No problems. Easy in and out. Car was really clean!

George Grimes

Pegster459 9

Ann Pynckels

Had a great experience. Rented a mid size SUV and the first vehicle didn't fit my kids car seats or stroller, but they had another mid size SUV with a little more space and bigger trunk that worked perfect. Yes to get the rental their was a long line, but they were busy and it moved pretty quickly. The representative was great and helpful. Didn't try to sell me on any extras. The vehicle was in great condition and drop off was easy and fast and the total was exactly what I was told I was going to pay. Will definitely use dollar for our next rental again.

Glenn Ezell

miserable. tried to stick me in a standard car with roll up windows without even asking me if okay. entire rental staff was sitting outside the rental counter pick up area and all were smoking. surprised we showed up. they eventually gave us a good car. then upon return, my business associate left his small tablet in car and of course, they cant find it. not in vehicle and not in lost and found. wonder what happened to it. live and learn. be careful

joe merlino

I rented the option that allows you to rent at a low price (Lock Low and Go) but it could be up to a full size car. I was offered a compact but said that I needed a larger vehicle and told the agent that I had made another reservation for an SUV just in case. I was then offered a full size car if I paid an extra $35. Huh? Where was that car a minute before for the Lock Low and Go price? What a scam! I wound up with the SUV for the higher price, which had very few upgrades in it and only 1 charging outlet. Dollar is really going downhill. Terrible.

Muhammad Usmani

Worst car rental experience I ever had. I reserved a Standard sedan (VW passat or similar) for the gas mileage on my long road trip. I was given a Jeep Renegade and told that was all they had. The tank was empty when I got in the car and they told me they didn't have time to fill it up but I could return it empty free of charge. Despite having them write that on my rental paperwork, they still tried to charge me for gas upon returning the rental. Poor communication, poor customer service, would not recommend renting from Thrifty.

Dan Shapiro

I have used dollar many times and they have historically been my preferred car rental service. Unfortunately, this location has been the worst. The rental agent (older female with a Russian accent) tried forcing me to purchase liability insurance. She would not let me rent the car without it. I had to get another agent involved to get the car. I called dollar to submit a complaint and I have zero expectations based on that call that anything will be done. After I finally got the keys, I had to walk around the airport parking lot for 20 minutes, at least, hitting the horn button as no one knew where they parked the car! More of the story. Read the other reviews here. Avoid the agent with the Russian accent.

Lawrence Covington

Corinne Williams

Great customer service but there was not a car in the size we reserved available , so we ended up with a larger vehicle, which we did not need. Very easy and quick processing at pick up and drop off. I would definitely rent from them again.

lindsay k

Arlis Tranmer

We needed a car last minute and Jim was extremely helpful during the process and provided excellent customer service! Thanks again Jim!

Stacie G

I'll never use these guys again. They will not stay open late if your flight is delayed unless you arrange in advance. I get that everyone wants to be out of there by closing time and that notifying in advance is ideal. But come on guys, you're in customer service at an airport - where delays happen every day and traveling customers are often faced with many travel woes and uncertainties and can't call. I travel ALOT. When I've had a reservation with ANY other rental car company, they have waited until the last plane of the evening arrived before closing for the night. No, they don't have to. They do it because they understand their customer base and want to offer top notch service - not mediocre, do what you have to do and that's it, service. Fortunately, several of Dollars competitors do stay open late and I was able to get a car. Downside is they charged over 2x's the original cost. I spoke with Dollar staff upon my return and gave them my contact info. They indicated they would look into it and would likely reimburse me for the difference. It's been over a month; I've not heard a peep from anyone. Not even, a "wow, that sucked, sorry, but we won't reimburse you". I've never had a car company at an Airport bail on me when I had an advanced reservation and was delayed. I never will again, since I will NOT use Dollar.

Jerry Bailey

Caveat Emptor. Would give this place zero stars if possible. Worst customer service experience I think I've ever had at a car rental office. They didn't have my reserved car and gave me nothing but bad attitude and no good rental options. I planned, they didn't. Renting a car shouldn't be complicated with attitude, should it?

Fatima Snelling

Turned in car saying something was wrong with the drivers seat. They looked at me like I was crazy. Charged me for the ragedy van. Didn't mean anything to them that I was a loyal 20 yr customer. Attendant made the mistake but penalized me.

Cyrillic K272016

Nice customer service

TED DONAHUE

HAD IT LAST YR FOR 4DAYS. NICE AND ECONOMICAL. GOIN TO THEM NEXT WKEND WHEN WE GET TO MEMPHIS

Sola Wood Flowers

Is there an option for zero stars? or negative stars? Maybe an option for angry face emoji? So you want to rent from Dollar? Just DON'T! Its not worth it. I would have rather been without a car! They gave us false information about the insurance being optional. We were required to select insurance even when we told them we didn't want it. $142 just whisked away without any respect for the customer. DISGUSTING business practice. Never AGAIN!!

Tim Locklear

Aksha John

Jan Rodriguez-Rosado

Go somewhere else.

willie wallace

I want to say thanks to the night staff they made me feel like family they were very helpful in everything from the counter to the car thanks for everything you guys are the greatest.

Rah Willy

Tom Miller

The whole experience with Dollar in Roanoke VA was positive until after I dropped the car back at the location and flew home. It was then that I realized that I had left my prescription sunglasses in the car. I tried to call the Dollar customer service (lost & found) line and couldn't get through. Then I tried to file a lost & found claim online. I received no email confirmation after I submitted the claim so I assume it was not recorded. FINALLY I figured out how to get a hold of someone at the airport. This was extremely difficult to do because Dollar wants you to go through their main toll free line for everything. But I thought that if I could get a hold of someone at the airport they could simply go out to the car and grab my sunglasses. Turns out the car was rented out that day (two days after I rented it) so they couldn't look in the overhead glasses compartment to see if they were still there. They promised me that they would look the next day when the car came back and would call my cell phone. It's now been over a week and I've heard nothing. Now I can't seem to find the number to the airport crew so I think I'm screwed! What a joke! Anytime I lose or forget something at a hotel they are more than happy to help. Dollar Rental doesn't care about you after you are done using their car!

Mia Allen

This Dollar has poor customer service! I have rented here often as it is the rapid rewards partner with the lowest rates. The vehicles are for the most part well-kept however the roads and highways in Utah are littered with rocks. The temperature often fluctuates as well. When I rented a vehicle the last time I was blamed for a crack in the windshield. This tiny chip expanded with the fluctuation in temperature. Hopefully will do the right thing so that our company continues to rent with Dollar!

Emily Holyoak

Name is a scam. They have a ton of hidden fees and poor quality vehicles.

Naomi Nagy

Quick, friendly, efficient service -- no up-selling, no hidden charges. Not sure what all the fuss has been about in previous reviews. But maybe Dollar has responded. We were very happy.

Dipak Patel

Staff is extremely polite and helpful. One of the best experience in car rental.

Nancy Causey

Matthew Johnson

Horrible Experience. Employees incompetent. They were very rude to me and over charged me. Sent me to the wrong location and tacked on fees everywhere. Horrible experience and I would give them -1 stars if I could. Stick with Enterprise or Avis if you want a rental car.

James Lim

Absolutely horrible experience. The agent insisted and was really aggressive in pushing the insurance coverage even though we had our own. The company also charged us excessive additional fees that totaled to a grossly inflated amount. The car was also old. Overall a horrible experience. Would not ever rent from this company even though it is advertised as cheap

raymond shepherd

Easy time checking in and out. Didnt have car I reserved but upgraded me so no complaints.

Yuri Kalina

People waiting. One rep away from the counter -- busy washing windows on a car. He acted deeply hurt when told that the service was utterly unacceptable and I would take my business elsewhere. That the rep's behavior was rude and insulting is an understatement. It was mentioned to me by another employee that the location is franchise. That being the case, why does Dollar allow such franchisees?

C

Very good price and brand-new car...

L Early

Customer service representative (s) very helpful, experienced and knowledgeable. I will definitely like to see their faces again...Thank you for the 2 of them ....

Chris Warren

Painless rental and decent price. Staff was friendly and helpful. If you're not going to drive the whole tank then don't prepay as you'll waste some money. I'll update if anything changes when I get the final bill.

Alecia Croft

Tammy was so nice at the desk. She got us in and out so fast ❤️

Susan Ripanti

Car was great. The car size was good. I would use Dollar again

Shea Skinner

Car was not ready! Waited over an hour. Manager not available "off site". Service was horrible!

Toni Garrido

Not recommended. Problems to take the car, and problems to return the car.

Brittany W

The wait was absolutely insane. We waited in line over an hour and a half with a 6 month old and 2 year old. And then it's even more slowed down by an express lane. But you get what you pay for

Rachelle Nixon

Needed to rent a car on short notice to go out of state for a funeral. I checked the reviews, and noticed that they weren't all that great, but the price I got online was better than anywhere else. Being that I'm kind of on a budget, I figured I'd give them a shot. I'm not all together sure why they had bad ratings, but my experience was fantastic. Very polite, friendly, and helpful. The car was a 2015 Chrysler 200, clean, ran well, and filling up the tank didn't eat my wallet. Overall the experience exceeded my expectations.

Kevin Mellander

I would have rated them higher. The device was good but they nickel and dimes me on the rate. I rented the car to assist my elderly parents and was a couple of hours late getting the car back... that cost me an additional $40! That has not occurred at another rental agency in the past. So from a customer service perspective they don’t get high marks.

Kathryn Hamann

I traveled to Columbus with a broken leg requiring that I use a wheelchair to get around. I reserved a compact online which wouldn't be able to hold the wheelchair, baggage, and my spouse. When I told the customer service rep we would need something bigger, we were only offered a car that would end up costing us an extra $200 over the estimated cost when I made the reservation. Additionally, this service counter does not appear to have any kind of wheelchair accessibility. I was not able to read documents on the pin pad device that I had to sign in order to get the car. To top it all off, the car we ended up with (and paying a lot more for) had something wrong with it and shook/vibrated all over the place any time I went over 35 MPH. I tried to discuss concerns with the customer service department but was told I'd have to go back to the service counter to get those fixed. Dollar has absolutely no respect for their customers' needs or concerns as long as they get the overpriced fees they charge. Even if there are no other rentals available in the airport, I will not rent a car from this location or this company again.

Rachael Mackie

Edit: I was able to work with another location who contacted the manager of the Portland location on my behalf. From there she understood the situation and took care of my concerns. I really appreciate the management partnership between the Eugene and Portland locations. I had 1 star, end result 5 stars, averaging to 3 stars for all the calls in between. Thank you! If everything goes right this may be a great company, but if anything at all goes wrong it has been the worst customer experience I have ever received. Never have I dealt with a company that has been more concerned with their process and charges, than with actually listening and taking care of the customer. I'm not trying to get any thing for free, I'm extremely frustrated at hundreds of $ they added after the fact without inform or listening to what I was told, is in the notes and should be recorded on a call.

Bobbie Dunkley

I rent a car from Dollar at SLC Airport about once a week. I realize renting a car from any agency can be frustrating at times. But my experience at Dollar has always been positive. The rates are always as low as or lower than any other rental agency at the airport. The service is great. Vicki and the others that work the counter are always friendly and helpful. Likewise, the workers in the booth by the cars are also friendly and patient when I want a last minute change.

Richard Valentine

The car I was given was heavily scratched and was not clean to the level expected (apparently due to the age of the car it's not possible to clean it fully). When I complained I was told that Dollar was in the process of educating its customers that it is the most budget option and basically the fleet of cars used is old and not in good condition (scratched etc). I was told Dollar are part of Hertz group and basically Dollar takes Hertz's old cars which Hertz won't use anymore. When I said it should at least be clean I was told I needed to bring the car to the terminal to prove it was not clean. I found the manager in the car park and showed him and after almost an hour at the airport I was given another car which was in better condition. My conclusion, if price is the only consideration then Dollar is cheap, but expect to get an old car that won't be in great condition.

Aneisha

Very organized great customer service in and out very good place to rent a car at a reasonable price

Christopher Flint

Note: This is my first-ever negative review for a service provider... Don't be fooled by the price... I rented a car from Dollar this past week where the car battery went dead the second day I had the car. I assume from the cold... stranding me and my son for three hours. When I called the 800 number they couldn't locate my contract. Then when I spoke with the airport contact (Anthony?) he was apathetic at best. I ended up paying a shuttle to drive us to and from the slopes, and separately paid the house caretaker to jump the car and watch it while it ran in a futile attempt to recharge the battery. A day later the battery went dead again. This time at 445am in the morning as I was trying to get to the airport. 45 minutes, and another jump, later, I made it on the road... barely making my flight. When I returned home, I contacted the Dollar manager, explained my experience, where she (Julie?) continued to complement the poor customer service I had received thus far. She actually told me I should expect a battery to go dead, said I was being unreasonable to not expect that to happen (on a rental car... seriously?) and if Dollar did come provide roadside assistance they would have charged me. She further suggested I should have bought their roadside assistance for battery failure. I would get it, if I locked the keys in the car, or got the car stuck, but a battery not having enough reserves to last two days in Salt Lake City without being cranked (?). Unbelievable... It's a rental car. There is a reason this location is rated 2.1 stars, and located in the back of the lot. In the absence of "value" (read service and quality) you get a lower price. Not worth it. Go with a more reputable car rental company.

Fran Simmons

Recently have had to rent a couple rental cars. Must say this was my best experience! Rates were the best, and Sam she was a nice smiling friendly face. Very fast service. Will definitely rent cars here in the future. Thanks!!!

Carmela Lancaster

Car rental lineup and prices used to be way better than they are now. Service is great. Watch out for the fees you get hit with for turning in your rental 45 minutes late.

Adam Sanders

Miriam Smith

Terrible customer service. That phone number doesn’t actually work to get in contact with anybody so you have to drive all the way down there and you’re lucky if you even get to speak with someone who is slightly knowledgeable about their job. They will steal stuff from your vehicle and claim it’s in the lost and found and won’t return it to you even if it’s only an hour after it was returned. The price is not worth the hassle! Because they will make up for the lost money by overcharging you once you turn the vehicle back in and will lie saying there was damage is done to the vehicle when there wasn’t anything wrong with in the first place. Extremely fraudulent!

Sharon Fee

Absolutely appalling customer service. Miss Patricia was the most unprofessional and completely rude when returning the rental car. The car was rented as a MID size , got there and was told I rented a compact. I showed my confirmation email and was still argued with. I then received a mid sized car that was so over done with air freshener in the vents you couldn’t use the ac or the heat. We had to drive around with the windows open. It was so strong you could taste it and made my child sick. We couldn’t eat our dinner without tasting air freshener. Same as all the negative comments here ... nothing done , no apology no anything. Horrible DO NOT RENT FROM HERE. ( thrifty / dollar rental )

Patric Mueller

Bad service we had a Flat tire witch we filled up at the gas station. Then we went to Dollar to change the car. Yes we got another one that was no cleaned and the tank was 1/2 full. But the best thing was that they have the car with the flat tire the next Customer... I will never ever rent another car with Dollar rent a car...

Eddie Waits

Car rentals have joined the American Greed train, and Dollar is no exception. It is clear that the agents at the counter are trained to charge the customer as much as possible without any remorse. They will even go so far as to "ring you up" without giving you a heads up on what rate you are being charged. Had I not asked, I would have been charged several hundred dollars more than the rate I had looked up. It just felt like a total scam towards the unsuspecting. This is not unique to just Dollar as it seems this is the common practice at ALL car rental agencies. Do your homework before renting a car. Know what your personal car insurance covers in the ways of rental cars. Know that taxes and other tacked on fees will add as much as %30 to the overall price of your rental. And also know that renting ahead of time will not necessarily get you the best rate. Lock in a rate you can live with but always ask about specials. The "kids" at the counters always have the power to give a lower price if one is available. Second issue. Their customer service after the car has been returned. I believe I left an item in the car and have been calling them to try to get someone to check. This is like pulling teeth from a crocodile. Typical customer service includes doing the ol "not it" routine. Trying to get a hold of their lost and found department consists of being transferred several times to different departments that will inform you that I need to talk to someone else, to a line I'm convinced is set up to just ring endlessly til the customer gets tired of the holding the phone to their ear.

Cataleya Martinez

Full of themselves

Tom Moran

These guys totally suck. My office arranged a two week rental of $380 for an SUV. When I arrived, I told them I didn't want or need an SUV and would like their least expensive alternative. I ended up in a mid sized Ford. When I brought the car back, I was charged $983. I'm still waiting to get this resolved. Avoid these guys like the plague, rent from Enterprise or anyone else.

Anitra Kernes

The manager stated she would report the car stolen on my father because he was supposed to turn the car in, but he thought that he could keep the car because I made the reservation online. Some people do have disabilities, and they don't always get things right and are capable of producing many errors. I tried to explain that to the manager, but she did not understand or didn’t have compassion for my father. Thankful that Alamo had cars and now he is taking his money to Alamo, a real company that is not franchised. Be careful. I would rather pay good money for excellent customer service and for people that do not have to use a threat on someone.

Adalberto Acevedo

Bad costumer service extra charges what they never explain at the time when you rent the car one the money is charged to your bank account they tell you what is nothing what they can do no one check the car when I return the car or check if the gas tank was full or any damage never again rent from this place

david brandt

Anand Karipineni

I paid more than I have to since I paid in advance, so no taking back. Still ok, service was good.

Anthony Green

Stacie Runyan

$9.99 per gallon to refill gas. Good try. 130 for 2 hrs. Never again

Isabelle Rao

I never leave reviews, this will be my first and hopefully last. But the customer service is so bad I simply had to. Just as an example, the lady at the rental agency pushed all the upgrades really hard and convinced us that roadside assistance was absolutely necessary, so we added it. The next day, we tried calling said roadside assistance (also trying multiple numbers because the system was experiencing technical issues), but after a 20 minute wait, still no one answered. Don’t expect much help from dollar is what I learned from this experience.

Andy Middleton

If I could give them a 0 star I would in a heartbeat! Terrible service, terrible customer service! We called in advance and asked if there is an fee for being under 25 and they told us novthe stuck us with a $142 fee. We told the lady at the counter about our call and she denied us with a smile. Pathetic service! Find any other rental that won't stick you with hidden fees when you walk out the door. SCAM! Trash company.

Iliana C. Jaime

Lack of customer service. Typically when I purchase bundles I'm able to designate who the main driver will be at the counter. To my surprise, the woman at the counter told me I wasn't able to do so because I prepaid. When I contacted Expedia they confirmed otherwise. I was charged $28/day for being under 25. Just because I paid for the reservation doesn't mean I have to be the main driver. Also, they didn't honor the payment I made to Expedia, so I was double charged and am now spending hours on the phone to try to get my refund. I will NEVER use their services again and will make sure to tell my friends and family.

Chantal

Would give 0 stars if I could. Charging me $260 for a flat tire is ridiculous - you guys are crooks. Why even have an emergency line if you can’t help your customers and are also rude to them when they have an accident.

Jenifer Mcelwaine

Great experience

Mark The BIG DOWG

It's okay

RoxAnna Liston

Have to have a credit card to rent from them!

Scott Stewart

Rented a vehicle for half a day and changed the drop off location on the same day. The drop off location was never entered into the system, Dollar did not locate the vehicle, and I was charged for having the vehicle for 29 days. The mileage on my receipt says I drove a total of 2,800 miles during my 5 hour rental. I am still trying to get this issue resolved and could not get this escalated to management. I will no longer be renting with this company.

S. A.

Greenville SC Airport 1. Wasn't told that Thrifty was NOT at the airport. All other major rental services were. 2. Check in was excruciating! 1 person on duty. 20 mins just to get a car and my reservation was prebooked. Representative kept answering the phone and instead of placing them on hold until he finished with us (we were the only customers) he casually talked to the caller. His every answer to the callers were basically "I don't know" or "I'm not sure". No sense of urgency to serve us. He was friendly. 3. Car was dirty. Exterior looked like it was poorly washed. Interior was dusty and dirty. Some sticky substance on console between seats. 4. $127 for 2 days. Was told $35 per day! I will be calling customer service after trip. Had a different rep upon return who inspected car. He was very friendly. Will NEVER use Thrifty again. Terrible experience.

Shai Hawkins

Excellent staff. Worked with us when we hit a snag. Warm and professional.

Cynthia Janosz

I highly recommend this location. Fast, efficient service with very friendly staff.

Danielle May

Very horrible car

Daniel Acosta

Chris Zitkevitz

lindaschu

Only one line. It didn't matter that we were in the program. Our car was dirty on the inside. I'd use them again, but this was not the best experience I've had with them. The employees were quite courteous, so that was nice.

camesia black

calandria hayes

I can use my debit card my NET card my RushCard it was awesome only needing $200 to hold it's $15 for insurance through them very nice people inside the cars smells so good! Rental rates are cheap $20.00 /$25.00 a day a valid driver's license

Chris Ferguson

Convenient shuttle to and from airport. Hassle free.

Ken Brown

Outstanding customer service. The vehicle was clean and in great working condition. I had no issues with renting or returning the vehicle. I rented from them in person. I would rent from them again if I have to pass through that area.

B B

Ana Cowan

Swift service and the perfect small vehicle for one person travel.

Kyle Techau

Travis goes out of his way to please his customers and to get you in the right vehicle for you. Great customer service always willing to help you.

Bell's Family

sung Oh

Victoria Vineyard

The van we rented was great, and the return process was smooth. The negatives were that you can't add extra drivers if they are not present. Also, there might not have been a vehicle available if I hadn't happened to call the day before to ask some questions about parking, etc. That could be an issue with using a third party line Priceline, but it would help to let people know to make a deposit ahead of time.

Jack Kelly

Chris Angert

It was the one rental agency off airport grounds, but the folks were fast, friendly and provided an upgrade instantly when our type vehicle wasn't available. Go Tigers!

theresa mcclaskey

I just want to say if it wasn't for the people at Cincinnati airport I would never go back.I reserved a car in November to pick up in Dayton December 26.I go to pick up car and was told they were out of cars.I called customer service who told me I could drive to Cincinnati to get another car for 130$ more than my original quote.Needless to say I was very upset when I arrived to Cincinnati location the gentleman told his manager what had happened to me and they got me a great vehicle at the same price I was quoted in Dayton.Truly took care of me and made my bad experience an enjoyable one.

Hota- -P

Friendly, efficient, good selection of vehicles. I rent across the nation and the MKE Dollar is one of the best I've used. Thanks!

Fredrick Williamson

Attend did not want to help, waited 15 minutes before a attend came to see want I wanted

Bobby Lashy

Troy Nagao

Got a decent deal on a mid sized SUV as compared to the other rental companies in the area. Their office NOT at the airport but in the town of Jackson. They have a shuttle to and from their office with scheduled times as early as 5:45 am. The early morning shuttle driver was in no hurry and some people who had a 7 am flight were getting antsy but all turned out well.

Moe kyaw

Very friendly.

Terrence Spencer

Don't rent from this company! Also, if you do, don't go for prepaid.

Drew Flora

The worst customer service I have experienced. We left important documents in a car we rented for a day. I went back to the airport facility 4 times over 3 days to try and get the info. Every time a manager said the car was "on hold" and they would look for documents and call us back. We were NEVER called back. We came back in town a week later and my wife spent 4 hours there trying to get documents... they finally said the car was rented and not in town. So much for holding the car. I have called the manager over 6 times and no return call. I have tried to contact corporate and have not had a response. Very Frustrating!

Deborah Williams

Mean service

Cyprian Nwachukwu

Tropic Xotic

The Dollar rental is a FRAUD gig that Must be Avoided like the plague. I rented from them online for a deal that was supposed to cost $88 for four days, (4th of July weekend 2016). I called them two days prior to return that due to 4th of July, vehicle will be returned the next day 5th of July 2016. It's only when my receipts and bank statement came that I realized, I have been charged nonsensically for fees and costs, I hitherto knew nothing off. First I realized that for picking up the car at 11: 50 instead 12pm - I had been charged $7:29. That aside, when I returned the vehicle it was around 5:45pm on the 5th of July. Now I see an additional $131.04 charged and taken from my acct. When I called the customer service, a rude person with a strange assent hanged up the call twice, that since I returned the vehicle, some 2 hrs late, I have been billed an additional two days charge. Please BEWARE of these leeches taking advantage of you. Deal with companies that are upfront with their fees and charges. My Rental Record was: # 121196880 and renter initials NC. Oooh these Thieves!, When will businesses like these be held responsible for their actions?

MoreCowBell

Not sure why so many negative reviews. I've been renting from them every other week (literally 20 something times a year) over the past couple of years and they've always been great to rent from, from the counter staff to the people on the lot. I've rarely had issues with the cars, and they've always handled those needs quickly and efficiently. I have no desire to rent elsewhere. Keep up the good work Dollar SLC airport.

Deborah Bryson

Make sure your car is registered... Other wise you'll be stranded on the side of the road as the car is impounded by state police. 8.5 hours away from home.

Chaitanya T

Patrick Obenland

Holly Liersch

Standing in line for 30 minutes at Dollar car rental in salt lake City .One agent on duty on a holiday weekend .haven't moved for a while . 50+ people in line. Don't rent a car from here

Reginald J. Brockett

Alexis Morgan

PLEASE SAVE YOURSELF AND DO NOT RENT FROM HERE! I rented a car at Dollar for about 12 hours and only went to Park City and back. I returned it in the condition that I rented it. Then I got a call about a week later saying there was a chip in the windshield, that I had to pay $40 and that they missed it upon returning it. I know for a fact I did not chip the windshield. I looked on Yelp and a ton of other customers have had this happen to them as well. From another review: "One month later I get a "Damage Incident" report from PurCo for a chipped window and a bill for $40.00." ******IT IS A SCAM***** I will be reporting them to the BBB and frankly, to anyone that will listen. It's sad that they need money so badly, they will bill customers for fake damages. I repeat DO NOT, DO NOT, DO NOT rent from this place.

Robert Lewis

Today I can say it was a fun and fastest time ever buying a car. The staff was great and friendly especially Jennifer Escobar. She had a great and friendly personality and she was fast but precise on paperwork to make all was in order and done right to make things go fast. I had some issues with the SUV I got and hope the dealership will make it right and I’m shore they will. They also didn’t clean out the inside to well and didn’t take threw the car wash before letting me go with it. All in all it was good experience for and would do it again and I will make shore that I refer friends and family to try you guys frist when it comes to them buying a car.

Chris Ernst

The price reflects the quality of the product. The staff super friendly and very helpful. The cars, no so much. Be very careful and take pictures of all the damage before picking up the car and let the front desk person know of all the damage you find. Not very impressed at all. They better step up there car quality. In the pictures is just some of the damage on both of the cars I used from them. And this is not a week old damage from what you can see. But the price was great and again. It reflects the quality of their product.

Carol Mevoglioni

I was sooooo scared after reading the reviews but I had an awesome experience! Took less than 10 picking up the car and dropping off couldn't have been easier. Car itself (GMC Arcadia) was new, clean, smoke free and drove well. I couldn't have been happier with Dollar. (Arrived late at night and dropped off in the evening too if that matters..). You can't please everyone but Dollar certainly please this one!

Brenda Witkowski

The Worst car rental at Milwaukee Airport. Rented car online and went directly to their website, did not know that I was renting thru a third party. The third party charge me a fee of $222.56. State on the payment of the rental car .... rental is $290.02, Payment received $222.56 your cost when picking up the car is $67.46. Not true. My cost after I added another drive and additional insurance cost for renting the came out to $309.10 plus the $222.56 = $531.66. When I called to dispute the charge that they double charged me and their corp office said that I was responsible for the additional charge. Our family will never never use Dollar to rent a car. There is more just don't have the time write anymore about this terrible company. I have to give it a star to post comments online but one I would not give to this company. ZERO.......

Carolyn Yates

G Gamble

Flew to Newark, NJ for a one business meeting, reserved the car when flight arrangements were made. As we waited for our turn at the counter i noticed allot of people pacing back and forth frustraed. Turns out there werent any cars available, they were "being washed" Our meeting was at least an hrs drive away, minimum, at the counter was told no cars available they were being cleaned. I spotted one set of keys on th eboard and asked what those were. Those are for a full size SUV, my rental went from 125.00 with standar insurfance, fuel fillup etc to over 355.00 and change. When we walked out we coudnt figure iout what all tos shiny celaned cars were doing all parked in line? Bad planning considering theyare well aware of the next days rental reservations?

Peter Townsel

Do not I repeat Do rent from them

Linda Work

MY DAUGHTER RENTED A CAR FROM DOLLAR CAR RENTAL AT MILWAUKEE MITCHELL FIELD FOR OUR GROUP OF 4 ON 5/12/16. I WAS A PASSENGER, PASSENGER'S DISSATISFACTION IS OFTEN OVERLOOKED. WITHIN 15 MINUTES OF LEAVING THE AIRPORT, THE CAR, A 2016 FORD FUSION, JUST DIED IN THE MIDDLE OF TRAFFIC. TWO OF US PASSENGERS WERE ABLE TO PUSH THE CAR AROUND THE CORNER TO A SAFER SPOT BUT THEN IT WOULDN'T BRAKE, EITHER. WHEN WE FINALLY GOT IT PARKED, SHE CALLED DOLLAR. THEY HAD THE AUDACITY TO SUGGEST WHEN THEY SEND A WRECKER OUT, WE SHOULD ALL RIDE ALONG AND WAIT WHILE IT WAS BEING REPAIRED. OF COURSE, WE HAD BETTER THINGS TO DO SO ASKED THAT AN ALTERNATE CAR BE SENT OUT FOR US, AND DOLLAR COULD DEAL WITH THE FUSION. WE WERE ONLY 15 MINUTES AWAY FROM THE RENTAL COMPANY, SHOULDN'T HAVE BEEN A BIG DEAL. THE REP SAID SHE'D CALL US BACK IN 15 MINUTES WITH A DECISION ON THAT. AFTER ABOUT 20 MINUTES, MY DAUGHTER CALLED AGAIN, WENT THRU THE WHOLE SCENARIO AGAIN, AND WAS TOLD THEY COULDN'T JUST GIVE US ANOTHER CAR OFF THE LOT, BUT A WRECKER WOULD BE OUT IN ABOUT 90 MINUTES WITH A CAR. WE SAT AND WAITED ON A CORNER IN AN UNFAMILIAR TOWN WITH NO FOOD, DRINK, OR BATHROOM FACILITIES IN THE COLD FOR NEARLY 2 HOURS BEFORE A WRECKER SHOWED UP...WITHOUT A CAR. THE DRIVER SAID HE DIDN'T KNOW HE WAS SUPPOSED TO BRING ONE BUT COULD GO BACK AND GET ONE-ANOTHER 45 MINUTES. HE CAME BACK FINALLY WITH A CAR AND WE WERE OFF. ALL TOLD WE SPENT 4 HOURS IN THE COLD AND MISSED A LONG ANTICIPATED FAMILY FUNCTION. WHILE DEALING WITH THIS COMPANY, WE WERE TOLD BY THE REP AND HER MANAGER THAT THEY DIDN'T KNOW IF THEY COULD COMPENSATE US IN ANY WAY BUT WOULD "PUT A NOTE ON OUR PAPERWORK" AND IT WOULD BE DEALT WITH WHEN WE RETURNED THE CAR. WHEN WE RETURNED THE CAR, APPARENTLY THERE WAS NO "NOTE" AND THE DOLLAR REP HAD TO CALL THE MANAGER OF THE GARAGE TO VERIFY THE PROBLEM. OF COURSE, THAT MANAGER WAS NOT AVAILABLE. DEAR DOLLAR RENTAL: WHEN A CUSTOMER HAS A PROBLEM WITH YOUR CAR, IT IS YOUR PROBLEM. GOOD CUSTOMER SERVICE WOULD DICTATE THAT YOU SEE THE CUSTOMER IN TAKEN CARE OF PROMPTLY AND SENT OFF HAPPILY IN A FUNCTIONING CAR IMMEDIATELY. YOU CAN NOT ASK THEM TO RIDE IN A WRECKER, WAIT FOR YOUR CAR TO BE FIXED, TRUST THAT THAT SAME CAR WILL ACTUALLY BE FIXED, WAIT IN THE COLD FOR 4 HOURS WHILE YOU DINK AROUND WITH YOUR "PROTOCOL", THEN NOT COMPENSATE THEM IN ANY WAY. I DID SEND DOLLAR AN EMAIL IN THEIR CONTACT US LINKS, BUT OF COURSE, THAT WAS NEVER ANSWERED EITHER.

Kayla Jaques

I have never traveled before let alone ever rented a car. So before I even booked I called to see what I needed and I was told that my drivers license and debit card was all I needed. I proceeded to book through Priceline. I called the day before travel to confirm my reservation and then asked again what I needed and they reassured me my drivers license and debit card would be sufficient. I go to check in at the Milwaukee Airport and stand in line for 15 minutes and then ended up being redirected to the Hertz desk. Which ok fine. I was helped by the nicest man and he took my info and then proceeded to inform me that I needed another form of ID and they would be running my credit which I was not informed of both times I called. I had to call my roommate back in CO to text me a picture of the other form of ID. It came up with an error code that he has never seen so he asked a lady that was next to him and she was by far the rudest person. She said out loud in front of the line of customers behind me “Your credit didn’t pass so we can’t rent you a vehicle. You’re going to have to figure something else out.” I said well who else can I ask for help? I am over a thousand miles from home, I have a child with me and my hotel was still another 60 miles away and she said “ I don’t know try budget but we aren’t going to help you.” I was embarrassed and in tears! What an awful first experience. I thought I was doing the right thing by calling ahead and verifying but I guess I didn’t ask the right questions.

sbuckley48

Check in was fast and easy with absolutely no issues. Rental car return was also very simple, pull in, take your things from the vehicle, and leave! Couldn't be better.

Sheri Strength

Rented a car a week and a half ago. We were given a Toyota Camry with a GPS which was very helpful on our vacation. The vehicle was a 2016 with about 900 miles on it. Very nice and good service at the check in counter. Will definitely use them again on our next visit. Also the attendant who got our car for us was very helpful, got our gps going for us to get us started on our trip.

Sean Coleman

Beware they will not accept Credit/ Debit cards as payment. Did not get this little gem of a detail until we were humiliated at the counter. We will never use this antiquated company again. Totally outdated policies. Renters beware had to pay $500 more for a comparable at Hertz. We reserved car on debit card 3 months in advance.

Judd Nudelmaan

Easy rental and pick up

Martin Schwartz

Good rates, friendly employees

John Wesley Brett

Caution for upselling when you pick up the car. After ordering online, the person at the counter said they had a lot of cars available and I could get an upgrade for $17. Sure, why not? When I dropped off the car it was only then I realized it was $17 PER DAY plus additional fees for the upgraded car. Over all, more than $100 more than original...not $17. The car, a Chrysler 300, was great. But would have enjoyed the Nissan Altima just as much.

Isidro Palomeque

Very good service and a good car covered our expectations.

Tony Santoro

Line was too long and one of the attendance left. The lady I finally saw was nice and appologized for the long Waite.

Liah Know Best

Kayla Dawn Basye

Nice car. However I paid for the car on my card, and the car is in my husband's name. And when we got there we were told the card had to be in his name. Then they double sold us insurance. And our car was parked right up against a pole because whoever put it away didn't know how to park..... :( will try another car rental next time....

Four Seasons

Terrible customer service on the phone. On hold for more than an hour. Never reached a supervisor. The phone rep couldn’t resolve the issues. Cancelled reservation and went to another company.

Shelli Greenfield

Standing on line for 30 minutes already. Over 20 people on line. One (1) woman checking people in.

Mata Crawford

Thrifty usually has great manager's specials and awesome customer service! Thanks for being there for my traveling needs

Marcia Bailey

Garrett Reichow

We reserved a car at SLC for 2 o'clock. It's now after 4 o'clock. They say they have no cars and don't know when one will be available. The other companies say the same. I suggest you not rent a vehicle in SLC unless you have several hours to waste waiting for a car! Customer Service is also very poor!!

Rashita Vanderhall

Patrick Fina

I give it 3 stars because the staff is very nice and helpful. The location itself sucks and has very limited selection. I got stuck going here because my insurance company sent me there when I was in a blind for a car following an accident.

CFFG. Foon

Rented a car here with my wife. We booked it through expedia, so when we got there, we were surprised by a few charges we weren't expecting. They hold 20% of the total cost on top. It is refunded but it would have been nice to know upfront. The sales person we interacted with was very nice though, and pretty patient while we moved some money around. He even upgraded our rental to the next tier free of charge when he noticed our frustration. Pick up and drop off was very easy. I'd rent through them again.

dean jorgensen

Tino Grille

I have to use a car from Dollar because my company is renting one from them. But there are always just problems. My whole team is using cars from Dollar and we have to change so often their cars. We have often problems with tires, license plates and so on. And their cars are not really clean. So if you have a choice: Use Alamo or something else. The service staff here is always overwhelmed and you can recognize that is not a one-day-problem. They should work really urgent on their service performance.

Drew Swartz

No cars available at arrival. Lack of communication from staff.

leon henson

I really appreciate the southern hospitality. I'm glad to know that their are still some really nice people who don't mind doing their job. The only issue that I had was with the cleanliness of the car and the cigarette smell however I will be renting from thrifty again in Oct. Thanks team.....

Mark Gellineau

Got a great free upgrade!

Anthony Reese

Costumer service was excellent and very friendly. The vehicle I received was clean and ready.

Irene Karantonis

Holli Wuud Slimm

The cheapest quickest in an out car rental ever clean n they are very professional an hv great customer service

patrick tozzi

Absolutely DO NOT use this place! The vehicles you receive are in terrible mechanical condition! My vehicle blew a seal and was not derivable. I called roadside assistance and spoke with the company to get a tow. When i asked to have a vehicle to be dropped off to me i was placed on hold then told i would receive a call with in 5 minutes to get an answer. After 10 minutes i called back and was placed on hold 3 different times and waited over 5 minutes each time with no ansewer. When i finally did speak to someone the phone was answered "yes, oh i mean Hi this is ------" I was then told they could not bring a vehicle and would have to get a taxi to the airport to get the new vehicle. What a terrible company!

Dan Lucht

After reading the reviews I was somewhat surprised by the friendly staff

Dennis Craddock

Great service

Reenu Sajan

BEWARE!!! RUDE UNPROFESSIONAL COSTUMER CARE. Being a frequent travel consultant never had such an experience. 1. Payed $50 for ez pass but no cartridge in the car 2. Went back to get it, was still trying to be polite ( mistakes happen I know) they made us to wait 20 mins. 3. The person at the exit gate was too rude.

Alex Pelham

My wife and I had such a wonderful experience here when picking up our rental. The woman that helped us was so sweet and we got just the car we were hoping for. Even our experience dropping off went well. Fast forward 7 hours later, we are home and realize we are missing a shopping bag from a store earlier today. I can describe the bag, it's contents, and it's location to a T. I promptly call Dollar Rental and explain the situation. The man on the phone informs me that they typically wash the cars 10-15 minutes after the car is dropped off and will call the renter if something was left in the vehicle to catch them before their flight. What a fantastic concept! However, neither of us received phone calls or VMs. I let the man know that and ask him to check the lost and found. He checks, nothing. He offers to check the vehicle, nothing. He even checks the wash bay, nothing. When he gets back on the phone and explains that he couldn't find it, I ask what he suggests we do. He laughs and says he doesn't understand why anyone would want what we left. I assured him that although it seemed insignificant to him that it was significant to us. *We take full responsibility for leaving the items in the first place. We are human and make mistakes. I was willing to pay for whatever it took to get our items home.* Needless to say, if they had followed their own procedures and had called when they found the item, we would have returned and they would have gotten a 5 star review. But, I can only assume that one of the employees decided to take our things because we made no other stops since we purchased the items. I will be calling Corporate and filing a complaint on the matter as I find it disturbing that they have people who are willing to steal customers things from vehicles.

Charley Henrikson

I was overcharged by $20 when they accidentally included roadside assistance. When I noticed the mistake, I called the office, and within 2 minutes they had fixed the problem. While I would prefer not to get overcharged, they handled it very quickly and were very polite.

Tony Gage

Decent service, nice car, didn't creak the bank. Not much else. To say...

Amy Wattenhofer

Like dealing with a shady used car salesman. They are not at ALL up front about what they are charging you. Your primary car insurance likely covers the insurance they make seem mandatory and already included in the price. I will never rent from Dollar again.

Ryan Watson

They will try and make you feel like your doing something totally risky and wrong if you don't buy their outrageously overpriced insurance. Your probably covered by you car insurance.

GeriEllen SandersBughn

Good vehicles

Jenn Ervin

I must admit after reading the reviews here I was a tad worried. I joined their program and when I arrived I walked out to the booth in the parking lot. Inside there were about five people in line with two people at the desk. However, I had read that you can walk to the booth outside if you were a member of their program so I decided to do that. There was a bit of an issue finding my reservation with one of the people in the booth. However, then a manager type person helped her and had no issue. He was very nice. We already knew that our return flight had been pushed back a few hours and asked if we could extend our rental six more hours. There was no issue. ZERO. The manager person was from Houston and another person in the booth from the Austin area. I got the impression from talking with them they were sent to this location to help it. They were both professional, friendly and helpful. Now maybe that is because I am from Texas as well but they did everything to make sure this was a pleasant experience. The actual car worked well and had 20,000 miles on it. Leather seats, Apple Car Play and a great sound system. Drop off was a non event. They emailed me my receipt and I had it in my inbox by the time I got to my gate. The price couldn't be beat as well. Great deal for a 11 day rental. It is true they are the last company in the garage but we can all walk a few more steps. I happily rent from them again when in need of a car in the Salt Lake area. Extremely happy with my experience.

Jeff Busch

Rented a brand new 2016 car for a week while my truck was being worked on. Unfortunately my bank (Wells Fargo) had the credit limit on my card all wrong. Eventually after taking care of the problem myself, Hertz came through like a champ. Very happy with my rental. I'll definitely use them again!

kendra benally

Serge Bellavance

Pas de pneus d'hiver sur la voiture louée à Jackson et jamais indiqué lorsqu'on loue. Innaceptable dans un endroit où il tombe énormément de neige et lorsqu'on la clientèle y vient pour aller skier à la montagne ou encore aller dans le parc de yellowstone. La voiture est resté à l'hôtel tout le séjour avec plus de 3 pieds de neige tombé les 2 premiers jours. C'est du vol pur et simple...A éviter à tout prix...

ashley porinsky

When I picked up the car I was quoted one price, when I dropped off the car I was charged a higher price. The "manager" indicated that the price was just an estimate.

Kirsty Lorenzo

Smooth process from start to finish.

Floyd Slocum 3rd

Ron was awsome guy Help me get into a car no hassle at all everyone at Dollar sales were great bunch of folks

Scott Heidrich

Great rate and easy access to car. The bonus was a car w full SiriusXM, heated seats and backup camera. Easy pick up and return.

Mike Young

Very fast and convenient service.

David Murray

Started out trying to charge me $850. A week ended up $450. As i was walking away. Closer came in trying to charge me for there insurance coverage. Blah blah blah. Worse than the worse used car dealerships

Tom Vos

Worst experience ever... went to upgrade and the explanation failed to include "per day" for the upgrade. the cost was more than tripled of the original quote. Don't use!!!

Jacqueline Smith

If I could give them negative stars I would. I am TWO MONTHS from being 25. My current car is a death trap and I am terrified to drive it. I commute to work and I work a lot and hard. I have two jobs in fact. All I wanted to do was rent a car for a couple weeks until I can get the money to buy a new car so that I can actually be ok driving to work. Not only would they not make an exception on the "underage driving fee", (which is a complete and unnecessary scam that they just make up so they can get more money because they are a stupid corporate corrupt company), but they were extremely un-caring and rude about the entire situation. I immediately cancelled my reservation and I will NEVER be renting a car from this company again.

Angela Schulz

I had rented a car here a few weeks ago while my car was in the shop and I had an extremely good experience. They had given me an extremely good rate for a few days rental. The employees at their kiosk were very helpful in checking the car over for me in case there was pre-existing damage and I was quickly on my way. Upon returning the car, the employees met me at my rental and quickly checked me in and provided a receipt. I will definitely be using Dollar every time I rent a car in salt lake. Quick and painless experience!

Ryan Hanink

My wife Rented a car over the weekend in Salt Lake City, the first time renting a car for her. She was told that she could get an upgrade for no extra charge. She was conned into getting all the Ins. coverage for the car, which came to a total of 200 dollars for 3 days. The car rental itself started out a 105 now it's up to 305 than come to find out the upgrade was not free so now it's at 400. I'll called the number at the SLC airport Dollar rental car about 15 times the phone would just ring and ring no answer. So I called corporate, they put some notes in the rental that upon returning the car the costumer service agent would take care of it for her. When my wife took the keys back to the desk she was a approach buy a very unpleasant agent that went straight to the defence. She said if you have a problem with it it's not her problem so take it up with corporate. My wife tried to explained it was a miscommunication, the agent than told her that does not happen and any misstep that were taken were her fault. The agent than turned around and walked away to the back office, My wife thought she was going to get the manager when in fact she believes she went to have a smoke break, coming back smelling of cigarettes she still just told my wife to take it up with corporate not their problem. She felt belittled and shamed. I would not reccomend Dollar rental car in SLC. I ended up calling corporate back to see what they could they were very apologetic about the situation and ended up taking care of most the charges she was unaware of. Corporates coustomer service was very nice but as for the coustomer service in SLC it was iniquitous.

Ashley Decker

Takes way to Long to rent a vehicle there, paid $212 for 2 days. Turned it in and went to the airport got a car at Alamo no reservation was in and out in 10 minutes and paid $76 for two days. Never going to thrifty again.

Rob D

This location is run by criminals. I like dollar rental in general but this location has a criminal element to it. I was there on the 28th of May-all flights canceled due to thunderstorms. Went to rent a car and they bumped their rates to $457 for a day and they said they had a rental (no joke, the price gauge when there are issues at the airport. ) Bumping their rates 400% or more because people are in need is a deplorable practice, shame on you dollar rental! Went online and was about to rent a car for $120 but the manager said to me and the person from cx service that he actually had no more cars and I could try to wait a couple of hours (they just told me 2 minutes before that they had a car for $457) I went to budget and similar story except I booked online first for $137 7 minutes later I overheard them at dollar rent a car for $300++ and they had a car. Don't trust this location, book online first then go if you don't want to get ripped off. The corruption at this location is from staff and management so asking for a manager will not help you. I would advise to stay away at all costs.

Dezso Simon

They charged me $140 for a 2 day rental for an economy car, despite telling me the rate was $35 per day. This is downright extortion. To add insult to injury, the car was barely drivable. I had to press the brakes all the way to the floor, and the steering wheel was extremely loose, causing the car to wander really badly on the highway. I felt like I was going to get into an accident. I would appreciate at least a partial refund. I don't think I will be renting from Dollar again.

Kiran Gunnam

Good and quick.. Nice car.. For cheap price..

bamidele Adefule

always satisfied. good people

Crowtown Buckeye

juice fro

I gotta say it was pretty awesome for a rental car. Went in got a great car for the drive and had a good time on my trip with the car. Anthony made the car rental experience great!!

Amanda Luznar

Awesome experience! Rates are cheaper here than at DFW airport. Staff is friendly, courteous, and helpful with any questions. The car smelled great and was perfect for what we needed it for. Easy return and fast process. Recommend to anyone flying into DFW looking to save a buck. :)

carol drivick

I arrived at MHT anticipating a Toyota Corolla, the gentleman out in the garage was very helpful in trying to secure and find a car comparable to a Toyota. Timing is everything, especially getting caught in the time frame when perhaps cars are being returned. A Toyota Corolla had just been returned, he made sure it was washed and filled, he was very nice a did all he could to accommodate me. My reservation are booked with Dollar Rental fro Aug 7th - 18th, hoping I will have my Toyota Corolla back once again. Thank you. Carol

Rinaldo Tagliabue

Efficient and this time very fast!

Judy B

Although the Prius was OK, was a little tattered. I left a pair of really good sunglasses in the ceiling compartment and remembered the afternoon of returning it. Contacted them ASAP- someone had rented it already & they couldn’t say if it was checked. I had to keep calling them to see if it was checked. They never showed up they never asked the people that rented it right after me because I didn’t want to imply anything.

Pamela Montgomery

Easiest car renting experience ever

Shayla Shaw

I left a review for the corporate office last year and took a long break. Upon returning, I noticed the old staff was replaced and the service and efficiency dramatically improved. Grateful for the change. I’ve had several positive encounters as of now.

Gregory Kohlberg

I would like to mention that I always book a mid-size car but I always have the compact cars offered to me. Need to provide photo selection upon setting up rental

S H

Will not be using Dollar next time. The staff there are really nice. But every thing else sucks. 1. The wait was about 45 mins. 2. The cars are really old. My mid sized reservation didnt even have a USB port. 3. When I asked for a car with a USB port i was downgraded to an economy car, which felt like it was gonna tip every time the wind blew on the highway. And I still got charged for a mid-sized. Emails to customer service for a bill difference were ignored.

Vanessa Williams

I had such a great experience with KK. She took my call over the phone and I told her my situation and she told me she would take care of me. I even told her my budget on payments and also what I wanted to put down. I got to the dealership and as promised I was not pressured to put more than what I could afford down. She also drove me to 3 different lots just to make sure I found the right car. She was amazing. This is so not stressful. If anybody is looking for a car. Go see KK. She will get you taken care of.

Christine Feuerstahler

Fraudulent business that adds extra days and charges to your bill. I will never use this place again and I suggest a different rental car service so you dont get screwed like me.

Larry Williams

The woman who helped me was very professional and kind. The vehicle was perfect and it met my needs. This is easily the best rental car company that I have ever used.

Saurabh Shukla

4 stars for customer service and flight delay accommodation.

Christian Gaytan

The wait at the front was long. No express line for members and they had dollar and thrifty being serviced by one attendant. I bumped up a star because the one guy doing everything was on point and the driver that took me to the airport was very courteous.

Julie Biren

Great deal. Great service. Great rental. Very happy with the folks in Texas.

Stacey Swaby

Love the ladies that work there. They are always friendly and accommodating to our needs. My favorite Car Company to rent from!

Pizzachu Productions

this is my go-to car rental place. ive rented cars from there many times. the guys that work there are great they have always been really helpful to me. sign up for gold membership and earn points especially if you are a frequent renter i just earned a free rental and it really was nice. very quick in and out service

Meisha Jennings

I came to Salt Lake City to visit family, I am beyond happy I chose Dollar. The cars were clean and customer service was quick and efficient, especially the care I received from Anna. She was really polite and answered all of my questions about my rental and policies. I definitely recommend everyone to use Dollar rental when traveling to Salt Lake City!

Oliver Vogt

This place always does fast work, cars were clean, and the staff is super friendly.

Addison Brandt

As bad as it gets, I'd give zero stars if possible. So I booked two 12 passenger vans for our wedding day to get everyone around, received the confirmation emails, confirmation numbers, itinerary numbers, and the explicit instructions of paying at the counter, and no need to call to reconfirm, everything is confirmed. Fast forward 4 weeks to our wedding week when my fiance calls Dollar Rental to check about his temporary license. At which time the extremely rude and unprofessional staff stated that there are no cars reserved for us, and that there will not be 12 passenger vans available. We thought there was surely some mistake as we had all these confirmations of the booking. He stated that this was in fact NOT a reservation or a booking and that because they could not contact us via phone they did not have the vans because we did not pay a deposit, which is absolutely the opposite of all correspondence from Travelocity we received which instructed us that no pre-payment was necessary and that we should pay at the counter when we pick up the vehicles. At which time I stated this wasn't possible as I booked through Travelocity and they have my contact information on file. He then started to talk over me shouting about how there was a deposit due and no one could get ahold of us so they could not confirm it, I asked what the deposit was and that we could pay it if that is the issue. Then when I stated that that what he was saying about not having a phone number was completely untrue and that I had a confirmation and itinerary through Travelocity, he put me on hold for 10 minutes while he spoke with a manger. After this long hold he came back and said there was nothing they could do for us, that they were going to cancel the reservation and not charge us since there were no vans to rent. I stated that he should NOT cancel the reservation and that I wanted to speak with the manager, he said I could not speak with the manager and that I had to call back tomorrow to speak with them, I said no, if he is speaking with them about this right now I also wanted to talk to them because our wedding is days away and I need to get this straightened out. He then placed me on hold for 20 minutes before hanging up the phone. We then attempted to call Dollar Rental multiple times, each time they would either pick up the phone and hang up without answering, or when they would answer they would say "WHO IS THIS?" and hang up, OR when I would ask who I was speaking with they would hang up on me. We then tried speaking with Travelocity about the matter after reaching a total impasse with Dollar Rental. Things started out well with Brandon, he was kind, understanding, and shared our frustration. Dollar Rental proceeded to hang up on him whenever he called or place him on hold in a similar fashion. He contacted corporate Dollar Rental, who confirmed that we in fact have a confirmed rental with them, opposite of what they were telling him. He was unable to achieve any resolution with the car company and therefore escalated things to his manager, Jasmine. At which time Jasmine then contacted the rental company, the rental company then completely changed their story, stating they called us and tried to get us to confirm and pay the deposit, but that we would not or did not pick up the phone. They continued to completely lie to this new person helping us, so when she then came back on the line with me she started quoting to me exactly what dollar rental had been saying, that we had to pay a deposit and there was no confirmation, except now she was stating that dollar rental had cancelled the rental. We are now in a position where Travelocity is only offering us rentals for over 4x as much as our contracted amount was with Dollar Rental. If this isn't a scam or a good old fashioned bait and switch, well I don't know what is.

jay kasten

Representative was efficient & friendly.

Josh Jones

Overbooked on us and gave our car away to Taylor Swift fans. Then the following morning wouldn’t answer phone calls to confirm that they had a vehicle for us. We’ll see how the story changes from here and the score will be updated accordingly. Update. Changed from 1 to 4 stars because the next day they did everything within their power to make thing right. The woman working at the desk went above and beyond and was so kind. It’s okay to make mistakes, the question is how do you work to make it right.

Matt Egan

Easy and quick transaction. No problems with the car

Kim Bentley

Convenient pickup by rental car company shuttle. Representative ready and waiting to help us. Paperwork did not take long. No pressure to buy extra insurance or add ons. Car was great. Would definitely use them again!

Jim Davis

Stay away! My wife’s car had to go to shop, rented a car, after waited for an hour to get the car, was reserved on line, they didn’t have that car. Gave us a black car, we signed the damage paper inside, went out to inspect the car, it was dark my now and the car was wet. Returned the car today and they said we put the scratches on the hood. Wanted us to sign a damage form, refused, after expressing my self, I was told they would call the police on me. All this happened after we had be there fo over an hour, the place was crowded and they had 1 person working the counter and 1 looking at the cars. I was frustrated, probably a little loud, but never threatened anyone. Will never go back there. BEWARE, GO ELSEWARE !!!!

Chris Olka

Friendly staff all around. Usually cheaper rates than everyone else. What's not to like?

Douglas Hetsch

Terribly disappointed as customer. I returned a car a day earlier because of personal reasons. Not only did they not adjust my bill for bringing the car back earlier they actually have a policy in their terms and conditions that they can penalize you for returning a car earlier. Beware

Sean McD

As a Hertz Gold Club member, I made a reservation online as I always do with Hertz and received a confirmation email shortly after. When I went to pickup my car they told me they didn't have a car for me and that the cars in the lot were for other customers renting the next day. Poor all around, they made no effort to correct the problem. I wont rent from this location again.

errol datuin

In and out..no hassle

Joe S.

It all started with fantastic service at the desk and only got better from there.

Christopher Ruszkowski

comfort zone

Was about to rent a car till i had the pleasure to speak to unprofessional lady Hanged up on her

Mark Farwell

Staff could care less. Waited near my car for 10 minutes for return. And no one came out. I go in and they were dumbfounded that I would leave my keys in the car...a apposed to every other time I return a car. On the other hand the drivers were very nice.

Jacquetta Zimmerman

Marcus Sample

Horrible everytime me an my wife book a full are standard size car Tim always wants to give us a compact or economy, car over charging us for a rental like really dude.. He never offers to put our Express ID or any discounts they are offering at the time. Always have an excuse of we dont have the car you booked we only have this cheap compact an economy cars never offer to up grade When vehicle I book is not available.. Sam was there she was always very helpful she always willing to satisfy the customer at all cost she is good for business. I have been a customer with this company for 2 years I rent my car by the month every month because I do alot of business traveling an I dont appreciate the services I started to receive in the last couple of months if this keeps up AVIS rental will be continuing to receive my business....

Jose Luis Rivera

nice place

FATEN CHAFFAI

Yuval10000

Was as expected.

Rohan Shah

My Dollar rental Chevy Equinox was rear-ended. So I went to the nearest Dollar rental location to get another rental car. Since I showed up at short notice, they gave me the only car they had, which is understandable. I then drove to my hotel an hour away. The next day I received a call from Dollar for details on the accident. At that point, I told them I had a ton of luggage that wouldn't fit into the Kia Soul they'd given me and asked if I could return early next morning to swap out for a bigger car. They said it was okay to do that, to call ahead before I left and they had cars on the lot. I called again to be sure if they had cars and the lady at the counter said if I came in early next morning, she had many options to choose from. The next morning I drove all the way back down to Lehigh Valley International Airport to the Dollar/Hertz counter only to be told they didn't have any cars. I'd tried to call that morning as well to confirm but nobody picked up the phone. To add insult to injury, I was told to come back after 7 pm when they would have got more cars back on the lot. I had to drive back to my hotel an hour north, again, trying to figure out how I'd get back home with all the luggage I had that barely fit in the Chevy Equinox I had rented, into the tiny Kia Soul. The communication was horrible, I had clearly stated I was returning the next morning to swap out a vehicle, at the very least a bigger car should have been reserved for me. I had pre-paid a month in advance for my SUV rental so it's not as if I was a walk-in without an active reservation. Unlikely to rent again with Dollar after this experience.

Jeff Glover

Nice folks working here. I use this location every couple of months. Take my advice and get the Dollar Express membership, you'll like me if you do. Having this allows you to skip the line inside and go directly to the outside booth to pick up your vehicle. You MUST have a RESERVATION already for this to work as I've described. I saved myself at least 30 minutes today. Do it, join!

Roger Schlott

I was upgraded to a Ram truck which was wonderful. The truck ran excellent and I was the first one to rent this one. Thanks Roger

Shane Thomas

Rented vehicle at an Airport, with a toll just outside of it. Company charges $15 per toll plus price of the toll. Tried to call to complain and was sent back and forth between two customer care groups who wouldn't or couldn't help me. Used the DM on Facebook to get the charges down to a $20 admin fee plus tolls. Company lures you in with bottom rate pricing and then hits you with "admin" charges. Pay a couple more dollars up front and avoid this shady company.

Victoria Pyzik

Very long line. Waited an hour to pick up a car we had already paid for. Only one attendant working with a line of at least 15 people.

Ami Eliyahu

I have pros and cons about this location. Cons: 1. I had to wait 1.15 hours at 1am to get a car because there was some computer glitch and an employee who couldn't find a car in the spot. 2. The car keys said red and its a white car so another 20 minutes of waiting. 3. Returned the car IN TIME after hours just to find out I was accidentally overcharged for another day by a new employee who made a mistake. Pros. 1. The Manager lachelle helped me by immidiately removing the extra charge. 2. She also compansated me for another rental. She treated the situation in the best possible Way.

Nakayla Lovelace

If i could give them a -5 star rating i would

Ann Cole

Star Bradford

the way renting a car should be.....painless and fast

Dahlia French

The location manager took the time to correct the bill thoroughly when earlier miscommunication errors were realized. Will use Dollar again on my next visits to Nashville.

Daniel Brown

Britnee at the KCI Airport counter is always a big help.

Roberto Boggiani

Bil Hawkins

Fantastic service. So not remember the girls name but she was great...

jose maldonado

So my toll bill was 19 dollars in total. My fee for administration fee for the tolls was 90 dollar. Im very upset.

Justin Salyer

I always rent my vehicles here they are fast and have a decent selection

ניר דיין

Tried to cheat us and give us DOWNGRADED car (we ordered Buick Lacrosse and they gave us an old Nissan pathfinder!!!) . We had to argue and get angry and wait for 45 minutes to get the car we ordered (many monthes ahead!). Also tried to sell us toll free at exaggerated price! Very bad experience!!

Paul Rolen

Easyairport to navigate and quick and friendly service from Dollar. What more is needed?

Alton Ebanks

roderick vaughn

Excellent service, great cars, and reasonable rental rates.

Todd Dunham

Thrifty was good Cant beat the low budget Make sure you ask about toll ways and their policies from location to location And what they mean by unlimited miles... some rental car companies are playing fast and loose with True unlimited mileage and unlimited mileage in this state... oh yes ... had a company just try that one on me a while back and had I not asked they said just over the state line the car would have been shut off and an immediate order for grand theft goes out... I said whaaaat????... I thought that person was pulling my leg. So make sure you ask good questions Happy travels

Tim Smith

Just terrible. You are warned. No shuttle at BDL while all the other companies come and go, come and go.... Try to call them and the#doesn't work. They are not even in the airport rental car kiosk.. All there others are... I had to call and reserve with Bud get after 30 min and then had a seamless experience.

Raul Canales, MBA, PMP

The service was great, but the car was a little beat up.

Derek Stoelting

Waiting 25 minutes for a car is no bueno. Any other agency would take me immediately to my vehicle.

Roger Cox

I have been renting from Dollar for a good many years, I have always received fast courteous service, very clean vehicles. Only complaint is normally the INSIDE of the windsheild has streaks that appear under certain weather conditions, like it was cleaned in a hurry and has left streaks. But the rates are the best, the vehicles are very good. I will continue renting there. I just clean the windshield inside myself as I know hoe it will be.

Rhonda Robinson

Customer service was awful. We were in Ft Lauderdale, where their are no toll booths, they go off your car. So there was NO way to pay tolls individually. I get a bill for tolls $7.92, which I'm ok with, that is what I figured I would get. BUT also an administrative fee of $90! NEVER ever use Dollar rental car again. EVER. Customer service was awful and it took forever to get a car. DONE with Dollar.

Tina Willis

Rachel Chihak

William Smith

Very friendly and great rates....best rates!!

B H

FAST and FRIENDLY service!

Kelli Vrla

Polite, prompt and ptofessional.

Jacqueline Medina

Kelly Bowmaker

Excellent customer service from start to finish!! Brand new car, immaculately clean!!

John Hillmer

No issues, my "express" program car that I had reserved ahead of time was there waiting for me, there was a selection of 4 or 5 to pick from, the car had 20,000 miles on it but it was clean, and worked perfectly well, fast in and out of the rental location, and the best price for this sized car (full) at the time of booking

Karey Hubbard

Very courteous staff.

Deborah Beam

Nice service at 2 am!

Diana O'Leary

The in and out process was efficient and we did not wait long for the shuttle on either end.

David Anderson

Super quick

Zak Dugan

Do not rent here! This place will try to scam you. I got a Tollway charge in the mail 2 weeks later saying that I used a toll in New Jersey. Odd since I never left the state of Connecticut and I didn't receive any other Toll charges except that one. How did I get to New Jersey without driving on any toll ways? Stay away from this scam place! When I tried to send in a charge dispute, the online form said I could not submit at this time.

Tammy Alverson

Good service and car.

Doug Lloyd

Morgan Stidham

I rented a car from this place and was given one price online when I booked but the bill went from $120 to $600 because of “fees” that I was not informed of when I picked up the car. Was not helped when I tried to get on the phone to try and get some of my money back. I will NEVER rent from this company again. Awful.

Nabil Hassan

I reserved a car on Feb 22nd, 2019 because I was planning a trip during Mardi Gras break. I wanted to get the car on Mar 2nd. When we get to the Dollar counter at Lafayette Regional Airport, we saw that many of the people were told that no car is available on that day. When we get to the counter, we were given a compact, small car, although we reserved for a full sized car. The lady at the counter told me that we can use the given car as a full size car! Which was impossible.

Sebastien Oulevay

Very effective and very good price

Walter Pina

Mark Lacy

Awesome

Sharon Vauters-Johnson

Had a jeep and travel over srven hundred miles.... My vehicle was roomy...My family enjoyed the ride ..music and talk radio made the enviroment more family friendly and we felt secure in our white coloed jeep.... Customer service took care of our checking in and out in a courtoeus and kind mannet... Thanks dollar

John Sturgis

So slow. While it may be low-priced, the service is painfully slow. Long lines+slow attendants=long wait.

Alexandre C. MATTI

I give them 2 stars instead of 0 because I was able to resolve the issue at the counter on my way back to the airport (Gladly I had 8 hours to spare). I rented a car for two days, I declined insurance and fuel ($9.99 a gal lol). And I told him, I don't want any add on. Guy gave me my slip in, never told me price, or made me sign anything (I will come back to that later). I took the car, go to the "checkout" line, and I saw that I had the roadside assistance! I inform the lady that I didn't want that and told me it wasn't included (so way it says included!) but I had people on line behind me so i left, thinking I got screwed for $8.99 a day (so a total of $18). Today, I come back, with tank filled with gas, I took a picture of my dashboard as well, to have a proof that it was filled and to have proof of time of return), guy that should check the car tell me he can't check now, but I can go and I will get an email but everything is GOOOOOOD. By the time I'm in the train, I got my email and a charge of $245!!!!!! (note that I prepaid 69 already on a total rental of $130!). They added the insurance at $30 a day and some other fees! I was able to get back to the counter and get that resolved. I asked why I didn't had to sign, and the agent told me it happen when the screen is not working (LOLOLOLOOLOL). So finally got a charge of $61. It was the first time I rented with them, and honestly the last. I usually use alamo, but wanted to give them a try. It gave me a good reminder of why, I prefer to rent using self checkout or doing the total process online (not available at this location with dollar). For the number of bad reviews with the same issue, you should realize that it not an isolated case, and you should ACT to prevent abuse from your employees. Or maybe the corporate is aware of that and push them to do it to rack some hidden fees. As a reminder, scaming people is bad, and this is clearly a scam.

Lisa Humpert

Nice car, ran great! Super nice employees!

Jeff Goulet

A little quirky if you are trying to drop off a car, and get a rental. Parking for your vehicle is offsite. They are happy to shuttle you to the offsite parking. Odd since they have plenty of space at the rental facility itself. Otherwise, the cars I have rented for long trips have been good. Good counter and shuttle driver service.

Heather Robison

Initially, I was looking forward to our first car rental and chose to book Dollar with our AAA membership. After a quick interaction to confirm our reservation at the Phoenix airport, we were off. However, we noticed that what should have been a $250 fee turned into $500 after several services were added on without consulting us. Unfortunately, because they were added without explanation, we signed our rental agreement. We returned to dispute the added road side assistance (we booked through AAA--why would we need that?) and loss and damage coverage (we have excellent car insurance). However, once you sign the agreement, it does not matter how dishonest an employee may have been. The customer service was incredibly unhelpful and what could have been long term customers have turned into never again. I would absolutely choose any other company--an expensive lesson learned.

Ben Barbot

Reservations are FALSE NEWS and meaning less at Dollar. Dollar rental cancelled my order saying they had no cars available and it was very busy. They offer me a Cadillac for $125 per day instead of the $18/day amount for my reservations for $11 days. They sold my reserved car to another customer paying more. I will never deal with Dollar.

Lisa Zealy-barcomb

Michael was great nice guy. He is definitely customer service. He should get a raise. Let him train your new employees.

Natasha Williams

First experience with Dollar, I arrived and the agent told me no cars were available. So why was I allowed to reserve a car ? Then gave me a 45 minute explanation that sounded like sure bologna. That should have threw up a red flag. But like a idiot Priceline sent me to Dollar again, and the rental seemed fine until I was charged $31 dollars for a toll fee that I never got. I never went through a toll during the time I had the rental, now I have to take time on my freakin off day to explain this ! I had equally terrible service at Avis. If this is a plot to set me up it’s not going to work because I take good care of the rental cars, it’s a shame to be blacked balled and falsely accused so you can be limited from renting cars. Will call the Better Business Buearu if these business practices indicate any form of discrimination!

Jacob Katel

Friendly, fast, easy, efficient. Booked online one day advance. Great service, good people, nice price. Would use again 10/10

Rory Anderson

Utter chaos and didn’t even have our car in stock even after reserving one online. Would never use again!!

Arthur Irlando

Bridget Cain

Very helpful staff. Speedy check in/out. The car ran like a top and they were very accommodating when I had to add two more days on to my rental.

Stephanie Chen

Before I returned a SUV to Dollar today, I filled up the full tank near the rental company. The staff told me it's not full tank. I showed her the receipt, but she still insisted it's not full. Dollar charged me $22 for it. I am not happy with that. Be aware!

William McMaster

Handy to airport and hotels. Clean cars

Deborah Burcham

I had no problems and l enjoyed the vehicle will come back

Paul Douglas

When the clerk at the desk was checking me in, she informed me that if there was any mechanical problem and the car had to be garaged, I would be responsible for the time (and repair charges??) at the garage. I declined since this has never been an issue before. I can find nothing on the Dollar policies page. Is this something new or was the clerk trying to get me to spend money?

Michelle Skidmore

This was a horrible experience. Charged me for insurance I did not need, brought back and they are trying to double charge my card. I am stranded at an airport for a day with no money for food because of them. DO NOT RENT from them. Mr. Owner please to some of these complaints.

Laura Davidson

Incompetent service. We made a reservation for a car last week, planning to get an early start to a long trip. When we arrived there was only 1 person in line ahead of us, but it still took 20 minutes to be seen. Then we were informed that the type of car we reserved was not available. We could upgrade (and pay more, despite our prior reservation) or wait for them to find a car at a nearby Hertz. We've been here nearly an hour and finally we're being shuttled to a different location to get the car. They said this happens (because of large events and such) about twice a week. So there's "nothing to do" about it. You know, because businesses can't plan for rare events like this. Tl;Dr Never use Hertz.

Starr Collins

Superb service! Sandra is absolutely the BEST!!! She took good care of me and got me in and on my way! The car was amazing! We rented the luxury sport Cadillac. I didn't want to stop driving it. Loved my experience here. I will always rent from Dollar now. Thank you again Sandra!

Lou Papalas

Car was given to me with one tire deflated by 9 lb I filled my tank prior to returning it and I was told I didn't top it off and would have to pay the difference. This was at 5:30 in the morning and it appeared that every car that was returned at the same time as mine was driven to the gas pumps at Dollar. Looks mighty suspicious to me. Other than that the car was a great vehicle and the price was right.

Nandini Patel

They stole my cash. My family rented from dollar in Chicago and I had left my purse in the rental car as we returned the car. After realizing it soon after, I was back at the site of return within 30 mins. The staff was able to get the purse back to me, however I later checked through my belongings and roughly $120 worth of cash was stolen from my purse. I should’ve realized something had happened when the purse was returned to me completely open-zippers and all. A company like this should be honest and not steal like they did. This was an absolutely trash move as that is a significant sum of money. I can only hope none of my card or identification information was stolen. Granted I should’ve been careful, this was absolutely not okay from a business perspective. On top of that, when we first picked up the car, my family was made to wait for a half hour as the car was not ready for us yet which was easily over looked at the time but now just adds to the dislike for this company.

Rob

They force their customers and employees to watch Fox Fake News all day. Very offensive. Took me 15 minutes to get out of the lot gate because the car in front of me had some issue...that shouldnt have been MY problem and yet it was. AWFUL...WONT BE BACK BUT MOSTLY BECAUSE OF THE FOX NEWS NONSENSE.

Erin Burns

Cheap, easy, convenient

Linda Stankovich

The only comment/complaint I have is not with the local dealers, but with whoever decides which vehicles they purchase. A few months ago I rented a compact car only to find that it didn't have power windows! And the crank was extremely difficult to use. I didn't know cars were actually made without power windows these days. So this time, I told the customer service person I would like to have a compact car but it must have power windows. He said he couldn't guaranty that it would! So I upgraded the car and paid more just to be sure. He told me he thinks the manufacturers may create these cheap cars just to sell to the car rental businesses. That could easily be solved by just not buying those cars!

My Hanitizer

Easy breezy and a great car selection. Not isolated from the airport. When you drop of the car make sure to go to terminal one

Donald Kroodsma

Courteous, helpful, speedy. Excellent service at checkout, for example, when the van pulled around the lot to our car and several Dollar personnel helped us carry our heavy luggage into the van. One young, strong blond woman carried a 70-pound cooler for us. I was impressed, all around. Three cheers for the DTW Dollar people!

Travis Lorini

Literally the shadiest people. I had been in a long term rental knew everyone on a first name basis and they completely screwed me. Even an employee at Hertz lynn told me they get complaints about revere all the time. Be careful they come off really nice and friendly but they are shady. I suggest if you use Hertz go to lynn or malden.

Barbara Givens

Uhal place up the street you can rent a truck to move with when you want.you don't have to ask nobody

Charlotte Heflin

Jose UmanzorSilva

(Translated by Google) The best (Original) Lo mejor

Jimmy Lindner

Quick, easy, brand new Sonata

Edwin business

Dave Ramsey I didn’t get my car and also didn’t get my money back that I prepaid online. I called and I was put on hold for over 30mins Andy they could give me my money back after repaying online. I need my money back dollar!! I got no car!!!!!!!

hilda crow

Jennifer Kirby

Super friendly when I called to reserve. Most places I called told me to go online but the guy that helped me at Dollar was so great!

Julia M.

DON'T TAKE YOUR LIFE IN YOUR HANDS WITH THIS COMPANY! DEATH TRAP CAR RENTAL! I had to get my rental car towed when it snowed due to bald tires! Other cars were driving past me with no problems. This company has no regard for their customers. The staff have no power to help customers with problems. I brought the car back early & was charged extra! I was supposed to leave without the corrected receipt & trust they would fix it. Right, that would've happened... They should not have charged me at all and even with an early return I ended up paying as much as the full three days because of hourly charges. RIP OFF, I FEEL SCAMMED. Never again.

Andrew Davis

Michael Collins

Marvette Griddine

They disnt tell me about a deposit. They didn't have the car advertised online. I am not happy and it was extra insurance on top of the so calles full coverage.

Edwina Sprague

Antbony Boykai

Booked online, got to the airport at mn but could not find my reservation / confirmations number and my name was not in the system . I was given the same rate at the counter. I recommend.

Christine Hobson

Bope Steamboat

They rented our car to somebody else. Then they charged us for their rental!! Just because we happened to have the same last name!!

Bashar Alela

ZERO stars!!!!! They are the worst car rental company. They wasted 3 hours of my time for nothing. After i have done my reservation online, I ended up renting my car from another company due to their horrible service and policy. I don't recommend it at all. Horrible!!!

Rick Bauchle

One of the worst car rental companies ever dealt with. Had reservation for a midsize car and did not have. Wanted to put me in a economy car. I said I had reserved a midsize and if they didn't have, then put me in a full size. Agent says no body does that. What a jerk he was. Showed him the Dollar guarantee they would have the car you reserved and he said that didn't mean anything. Finally agent said he would find a mid size but it would take a while. I said I had all night. Great first impression of Indianapolis and what a jerk for a agent. Car finally delivered in about 15 minutes, dirty, and not full of gas.

rudramakota boy

Very late service. But you get the best price

Trushar Patel

It was a smooth process at both ends of the trip. We rented a minivan which was very clean and was a great ride.

Anna Doughty

Worst service EVER and I'm a local needed to rent a car for a day. NEVER EVER would or will use Dollar. The man was RUDE who was at the counter. I was misinformed when I made my reservation. This company is HORRIBLE I went over to Budget and they where GREAT NICE and most of all treated me like I was special.

Liam Kelleher

I almost always dread getting a car from most rent a car desks for lots of reasons. The guy behind the desk is generally slow unfriendly or just not interested. In this case the guy at the Nashville desk ( Adam ) was superb. He was super friendly, set up our GPS, gave us the needed guidelines as to what to do next. I want to make sure this is made visible to the people who need to know. Thanks Adam !! Great job. By the way the car was superb & was a pleasure to drive.

Jeremy Jurca

We had reservations at the Dollar in Terminal 1, but ended up going to Terminal 2. Rather than sending us across the airport, the attendant in Terminal 2 was glad to accomodate us. Also, this was the quickest, easiest rental car experience we've ever had.

Carla May

Unfortunately I can't give zero stars... I had a 4 hour drive to visit my ailing mother out of Boise Idaho. When I got 1/2 hour out I realized the car seat did not recline and therefore the car should not have been rented. I called the rental at Boise Airport. I was told to bring the car back but to be sure to fill it up otherwise I would be charged, when I complained Juan told me to call customer service. I did so and they are only open from 8 to 5 pm. I called the 24/7 emergency line but they were unable to help me. I got lost and went ahead with my 4 hour uncomfortable journey. The next day I called customer service. After being transferred 3 times I was finally told that they could not help me until I returned the car. Do not rent from Dollar! Others offer the same price and much better service!

Angela Adams

Make sure you read the fine print before you waste your time trying to get a ride to their facility. Debit card rentals require and extra $500 deposit! They don't give a rat's hind end to mention this on the phone if you call ahead.

SnowMetal

Pamela Walker

This was the first time I rented a car for a work trip. It was such an easy process all the way through to returning. I loved the car we got it was such fun!!

kaitystarr16 .

**BEWARE!!!!!** They asked me if I wanted insurance, I said "no" and the agent said "please sign here to decline." Of course I signed to say no. A few days later I looked at my online banking and there's a charge of $30!! So I'm thinking that's weird (since I prepaid for the rental in advance). I called the company and they told me the charge was for the collision insurance. I told them I DECLINED insurance because I already have it at home and they said well you signed for it. BEWARE OF THIS SCAM!!! I'm still waiting to hear back from a "supervisor" because supposedly there were none at the time of my call but the person on the phone said it is unlikely they will reverse the fee.

Shee Yah

Eunice Rucker

Very professional staff and price was reasonable

John Jeff

Reservation was for a Chevy iImpal or similar. I got an infinity, very nice!!!! Always have nice car rentals in Las Vegas.

John Dunston

An excellent experience. Very friendly staff and helpful. Just to name a few Jardine, counter agent Fred, vehicle check out, Rex, vehicle return and Zannie, works with Fred. They helped my trip to Vegas a success. I rented two vehicles over a three week vacation. Thanks guys....

Barb Mcenroe

This place is awesome :) Love it!

michelletroiano .

We had no problems with this company. The car was ready, a smiling face greeted us and checked us in, joked around, etc. The car was exactly what we were expecting. No problems. Return was extremely simple and we were on our way to our airplane. Shuttle was dependable and right on time both directions. We regretted not paying for the windshield easy pass because there were a lot of tolls and it would've made it easier. But that was our fault, he tried to upsell us on this.

Chul Soo

(Translated by Google) I booked a car at the office near Greenwich and it was easy to find and I lent it to a bigger car than the car I had reserved and asked the staff where to go and gave me enough money to pay for it, but it was exactly right. The staff was really friendly and kind at the time of return I gave it to you. (Original) 그리니치 근처에 위치한 영업소에서 차를 예약했고 찾기 쉬운곳에 있었다 그리고 예약한 차보다 더 큰차로 빌려줬고 직원분이 어디가는지 물어보고 주유할만큼의 금액을 알려줬는데 정확하게 맞았다 직원분은 정말 친절했고 반납할때도 친절하게 응대해줬다

Adrienne Banks

I just had an awesome experience with this company. I had never used them before so I was nervous, but I was so pleasantly surprised! I received excellent customer service from start to finish from helpful directions to my final destination from the check in staff to an upgrade in my vehicle for free when they didn't have my original car available because another renter was late returning it to immediately taking off the charge of the rented toll pass when I ended up not using it. The car was clean and ran great. Everyone treated me with professionalism. The entire process was smooth! Thanks! I will rent from here again!

Suzi Fulcher

Used the express service at McCarran and it was great. Walked right past the counter and out to our car. It was hard to rate courtesy of staff when we only dealt with the lady at the gate on the way out! Quick and easy, we will totally use again anywhere Express Service is available. Return was equally quick and painless.

Tushar Kolaskar

Diane Westcott

Good people reasonable rates

Noah M.

This was the first time I rented a car, and I have to say- they were a pleasure to work with. They picked up us from our hotel and took us to the car. It was very new and very nice, and we were even able to secure unlimited mileage for our trip that day. Their pricing beat all the competitors by a very large margin. They would earn my repeat business in a heartbeat if I was in the same position again. Awesome customer service!

Marc Dallaire

Had an absolute nightmare here. Supposed to pick up the car at 10. Arrive 5 mins before, line already out the door. Three guys behind the counter, only one person dealing with reservations, other two responsible for pulling up cars. There were about 6 or 7 reservations in front of us and almost none of them received the car they booked. Mexican family of 6 stuck with a Toyota Corolla. British couple who asked for a RAV4 got a sedan. List went on. Every customer had an issue. When it was our turn I was shocked that they had an SUV for the four of us. When I pulled out onto the street it was past 11:30. Figured the hardest part was out of the way. Nope! Driving in the city was fine, but as soon as it was time to open it up on the highway, I couldn't get up to speed. Car was stuck in 3rd gear. Engine light came on. Decided it was best to get it checked out before continuing on our 4-hour drive up north. The end of the offramp had a slight incline that culminated in a stop sign. When I hit the accelerator, car wouldn't move. Rolled backwards. Put it in park, then back in gear, couldn't go anywhere but backwards. Transmission gone. Called the company, on the phone for about 30 mins. Finally agreed that they'd send a tow truck for the car and a taxi to bring us BACK to the dealership in NYC. Lyft driver arrived 20 mins later. Turns out he couldn't take us because he didn't have a permit to pick up in Manhattan. Had to call Dollar again. "Sending a new driver." He arrived about 30 mins later. Traffic was a nightmare and we got to the office around 2. Luckily there was nobody else there at that point so we were able to get a car and get out by 2:30. Wouldn't recommend

Nate Evans

Long wait and horrible service.90 minute wait

Chris Geier

Its very odd to me that as you go through all the reviews out there this is the only place you can see any that are positive. I will never rent there again. Simply the worst customer service practices in the rental industry. Totally not worth the tiny bit you may or may not save

Tim Flynn

Needing to pay an additional $13 / day fee for an extra driver, while on vacation is a bit excessive, and unnecessary. If you can't trust your 26 year old son to drive the family, who can you trust?

Shonasie Hope

They took my money off my card an told me that it decline it. After that they stated they were still going to give me the rental they had to do it manually but didn't. So i left with no car and $300 gone which they claim will be back on my card at 12. For the inconvenience they offer me absolutely nothing. Update my money wasn't on my card at 12am. I called them this morning an now they are giving me the run around about my money. Please be aware this company is the worst an customer service is horrible. Here is a week later update my money still haven't been refunded an now they can not even find my account. I am contacting fox 2 now

Matthew O'Brien

Was told I accepted and paid to have tolls covered. One month later got $44 dollar bill stating I didn't accept. GPS was garbage and lost signal constantly. Avoid this place like the plague. By the time all the upsell and fees are done you are better fit renting from a more established place.

Vince C.

The worst experience we have ever had. We were quoted a price of 285 online for a full size vehicle similar to a Ford Taurus. They gave us a Hyundai elantra which is a compact car. The car seat couldn't fit without having the drivers seat up against the steering wheel so we asked for a full size car like what we paid for. We were given a jeep renegade which is a compact suv with barely enough room for a car seat, two suitcases, and a stroller. Still not the same as a full size car so this is why they give lower quotes. We took the car because they would charge us more for any other vehicle which they claim as premium cars but other rental companies use the same cars as full size. This is false advertising. After we leave I checked the receipt to find the phone number to call back and see if there were other locations I noticed the receipt showed 100 dollars more than what I was quoted online. I called and asked why and he stated we were getting charged an extra day if we didn't have the car back by 11am on day 5 even though we paid a weekly rate. We get to the airport and the Jessica the manager stated that was wrong information but didn't do anything to help. They charged me a different rate than I was quoted. We were at the airport 4 hours early because we didn't want to get charged 100 dollars and they wouldn't do anything to help us get the car back for a few hours without charging more. We couldn't check our bags in because we were so early before our flight. Incorrect pricing, false advertising on the vehicle you are renting, and horrible customer experience is why we will never do business with dollar ever again.

Stefano Cagna

Christina Enger

Horrible experience. John had no intention of sticking around for the train. According to Yelp the hours of operation are 8:30 to 10pm. I incorrectly marked pick up as after 7, which based on these hours it wasn’t possible to do a pickup and he knew it. I attempted to contact Dollar at 8:31pm, no one answered the phone and no voicemail is set up. I called two times after the train arrived at 9:03 and 9:08, the phone wasn’t answered until the second call when he informed me that he released the rental. There were no cars available to n Whitefish. I followed up with Orbitz and will also be making a formal complaint to Dollar corporate.

Ron Rudzinski

Great Service. All staff were helpful.

FRANK ROBISON

Ganesan P

During my reservation at the Kansas Airport, staff named VALERY is so helpful and caring. She helped to explain each and every charges. She is so sweet and caring. One of the best experience

Sarina Bonneville

Worst customer service I've ever recieved. Called 3 different times and was told each time to call back in 15 minutes because he was busy and only one working (and I completely understand that) but when I called the last time to get prices and info on what we'd need to rent a car his response to me was " the internet does exist you know". I couldn't believe the response I got. I was stranded on the side of the road barely had service and when we tried looking online it wouldn't let us look at cars to rent for that day because it said "this day has past". Ended up using a car rental in airport so much more friendly and helpful!

Jr Sink

Crystel Earle

Awad al-ghazali

the service was amazing and helpful and they do more than they can to help you as chuck did with me he gave me the best deal also my brother too they did serve him really good I love this place

Andrey Kovrigin

I was charged for Loss Dmg Wvr while I declined it. They gave me documents to sign "security deposit" amount however they also added additional insurance (Loss Dmg Wvr). After long flight I missed that. I see in reviews that this is not first time when they do this with clients. The company should be audited and closed for illegal behavior.

Ricard Elliott

They let you reserve with a debit card but you need a credit card to actually rent the car. When you return the car they give you no choice to choose what payment method you want to use, even after they tell you that when you rent the car.

Jessica Villagomez

Patricia Adams-White

Great rates and staff

Terry Armentor

Best car rental facilty in the USA! Customer is the best in the biz! Will always be a customer. Terry Armentor

Justin Wendling

Ramiro Cerda

Kye is amazing. He's help me countless times with rentals. Damn so many countless good memories have been made with his help. Don't ever get rid of him.

Andi Taylor

My rental car and the staff were great. I’m giving them a low rating because I use an e cigarette and was not told by staff that e cigs are considered smoking. I was charged the smoking fine! Where i am from e cigs are not considered smoking. I’m angry that the desk staff did not explain this to me when renting the car.

Tracy Carter

Very accommodating and affordable! Will go here EVERY Time!

Lisa Gilmore

I had trouble with my credit card and it took two hours to resolve. The Dollar crew at Bishop International in Flint, Michigan, not only held a car for me ,but they upgraded it for me. They had no guarantee that my card problem would get resolved, but they held on to a vehicle for me anyway. Thank you for your tremendous service.

Elizabeth Rogers

They sneakily got me to buy more insurance on top of the insurance I purchased with Expedia. I did not realize I was doing so until they fully charged my account after drop off and said it was too late to take it off. Manager on duty who should have been able to fix the issue was no help, and agreed it was a misunderstanding. If their sales person made it a misunderstanding, they should have remedied the situation. I was not happy and paid and extra $100 for insurance I already had (so for nothing). I do not suggest using Dollar/Thrifty car rentals.

Samira Jones

If I could have given zero stars, I would have. This company is a rip off to say the least. We rented through AAA and the reservation states the total would be $294 and would NOT be due until the return of the vehicle. How it changed to almost $800 once we were at the register makes no sense at all and the additional charges were not fully explained by the employee checking us out. When we asked why the pricing was different from the AAA reservation, we were told that AAA doesn’t have the “correct codes” for dollar rental to honor the price we were originally given. What? How long has AAA not had the “correct codes” and why are we still able to rent through this company if these said “codes” are not shared across the board to honor the price given. We need ANSWERS!!! Save your money, time and energy because dealing with this company will surely take you there!

eagle6227 .

Do not rent with these people. Dollar car rental is so horrible. I was told when I did my rental that if I used their ipass I would only be charged a one time fee (less than $5) plus the exact toll charges only. NOT TRUE. I received my first charge from a toll on my credit card for $16.50, which was $1.50 toll plus a &15.00 service fee from Dollar. Now I have to look forward to each charge separately for the $15.00 fee plus a very small toll. I will have paid nearly $100 for using their Ipass...which should have amounted to under $20 for all charges!!! When I called customer services, the agent named Sabine hung up on me when I tried to talk to her. Do not rent with these people!! You will be sorry.

Danyeal Walker

Very nice prices and didn't have a problem w/ making my reservations, friendly Customer service, great cars, they let u pick out ur own vehicle... Just wish the number they got registered online works lol but very good company to rent from, no hassle and they give u a discount to come bk,, So I'll let anyone know Shop w/ Dollar rent a car any day!!! Thanks, much appreciated!!!

Maui Sounds

Its pretty lame they let you reserve a car with a debit card but then after you travel and get to the place to rent it with the same debit card they ask for a major credit card and without one you cant rent a car.

Pedro de Sequeira de Lancastre Freitas

M Brown

Carvette Seaberry

The sales Rep was very friendly and helpful. I rented the car on the 16th of May. Car was very clean and great on gas and the price was very reasonable. Will definitely rent from here again.

Terry Coleman

Charged me twice. Never fixed it. Prepaid online, get there and the vehicle wreaked of smoke, plus had ashes everywhere. So rang up another vehicle and never reimbursed for the first. Won't use again for this summer's vacation

Madeline C-F

Dick McCreight

The car was clean with low mileage. The counter crew was most helpful. I managed to go a few minutes over the 24 hour mark and got billed for an extra day. As a courtesy, Dollar waived the extra charges and credited by card. These people care about customer satisfaction. Well done, Dollar!

jahlisa carter

Will never rent from here again

coxac9828 .

Don't get sucked in by the cheap rates advertised online. Once you get there, they start adding charges. And after you return the car and leave, they still add additional charges. While driving through New England, we purposely avoided all toll roads and saw some great towns because of it. After about a month after the car is returned, we are charged for a toll that we never crossed (the toll plus a $15 processing fee). And they offer no proof that the car ever passed through a toll. Very shady indeed.

Dasia Barber

Nora Williamson

When I booked my reservations it said thator something similar. I’ve been looking for a new car and have pick 2 I really like. While I was telling the young lady about my car search, she went out of her way to get me that exact same car to drive on my reservations! I was extremely pleased how sweet she way! Thank you!!!

Leopoldo Seguel

Fast checkout and checkin with friendly and efficient personnel.

KORDELL KNOX

Jaime Adan

(Translated by Google) No (Original) Noo

Anas AlQassem

Very nice

Rod Hester

Fast and courteous. Jerome was awesome.

Allan Octavio

I'm not sure why there are so many one to two star reviews. The service is FAST and the customer service FRIENDLY and EFFICIENT. A wide selection of cars were available and upon return, a quick check of the odometer and we were given our receipt. The quick follow-up email is an added bonus to document the rental. I will definitely rent from Dollar again... Aloha !

Jay pesos

In and out service

David Rivard

Great place and prices!

Jeannette Ferguson

Tom Mallary

Brittnee B

Julia MacMullan

Friendly service, quick rental set-up and cheap! Thank you

Chris Garcia

Liz

It was easy and very Economical . They didn't have the car i wanted but they match similar to my liking. Overall halt with the service.

Amy Forton

Check your charges very closely BEFORE you sign the contract

Sefi B

Great service and a good car. JOSH was exceptionally helpful: the only SUV available when I arrived was GMC Acadia, too big for a couple. He told me to come the next day to replace it, and he won't charge me for the gas. I came back the next day and got a Chevy Equinox , which was perfect. Heaven went outside with me to show me the cars available , so I could chose. The whole process took about 10 minutes.

Jon Kaas

Samantha

Very rude staff and not giving the price I was told it would be when I reserved the car. Won't ever do business with them!

Jaclyn Beaty

Divyesh Rana

Derrick Bates

Paid for my rental in advance, and paid the deposit. Kept the car 9 days instead of 4 like agreed and was charged $1040. They said I signed for insurance but I did not and deposit was not even applied to balance. Had to open claim with Bank of America to try and get money back since Dollar refused to refund what was not there's to take. If I could not give any stars I would.

Sharon Bisping

Kat Kat

Although the line was a tad long at check in, our rep. (Virginia) really took her time with us. She showed me an area in my account that I should fix in order to receive better discounts. Virginia then upgraded our car as she noticed my business account (even though we were on personal travel). The rep. when we turned in the car was nice and helpful. Car was clean.

Mark Read

$9.99/gallon to refill. NOT posted publicly by them. Pure corporate evil.

Robert Bell

A little hard to find, but worth the hunt. Clean cars in good repair and friendly, attentive service. Made for a productive trip.

Reynaldo Morales

It was a quick and smooth transaction. Clean car. Would do business with again.

J M

Do NOT ever do an upgrade. They will lie to you just to get more money. They convinced me that 1 car got 8 mpg higher than the original I reserved. Afterwards I checked and both vehicles had the same MPG rating. Very dishonest and lack of integrity.

Alyssa Labrosse

Had a very poor customer service experience with this company. We rented a Yaris on a trip to Nashville and were shocked to get a $120 charge upon returning the car as we were charged $9.99/gallon to refuel the vehicle. Upon calling customer service all the blame was put on the customer for not reading the fine print. We were at the airport, had travelled for hours, were in a different time zone and were exhausted. If you are going to charge me 3x what a normal rate is for something you should VERBALIZE that, use a highlighter to highlight that on the contract and have someone initial beside it and then not blame the customer. Will never use them again.

C David Krill

Will Jones

Please go out of business. We had a reservation, and they had our flight, which landed late. I'm standing at the curtesy phone waiting for them to pick up, and they never do. So we walk outside and watch the shuttle drive by without stopping. Then no more shuttles. Six different people all waiting. Luckily the avis and budget vans waited with us until they confirmed dollar had closed for the night.

Daniel Yungk

It's a car rental place need to work on lowering the price.

RICK HARGROVE

Great customer service from Elethra!

John Schoenhoff

Great experience. No hassles in picking up or returning the car. I was also given an upgrade to a premium vehicle.

Ramiro Pinto Portalanza

dennis kahelalis

Fast in and out, car clean.

Brandi Koprowski

Chose manager's special as it was same price as standard but thought they might be willing to upgrade me. They instead downgraded me to an economy. I can't even fit one suitcase in the trunk. I'm disabled with a broken foot and also was with my baby- there was no shuttle from the airport to the lot. It was a long walk and thank God someone offered to help me or I would have been stuck. The lady at the counter was absolutely nasty to me because I declined insurance (had it through my credit card). Will not use them again.

Ed Stribrny

Upon arrival at Las Vegas - Mccarran International Airport car rental, we were able to proceed to the vehicle pick up area. Found our name and location of the vehicle rented. Vehicle was ready and included our contract with correct information. Proceeded to check out where all our information was verified. We were on our way in a reasonable time from the time we arrived. Upon return, the process was handled very timely. Again, our contract information verified and we were on our way. Personnel we had contact with were friendly and professional. Thank you Dollar.

Francis Matusik

I always notice that the windows always need washing inside inside. This rental I had this week had a nasty smell of pot. The last renter must have been smoking it. Please put in my account that I would like to have a non-smoking car. Thank you in advance.

Vinicius Watson

The return location is hidden

Don Baylies

You get what you pay for

Wade Sturgeon

I rented a midsize, when given the car keys I questioned it as I clearly knew it was a compact car. I was basically told by the kid cars in size ranges change and this is what I ordered. I had to fold down the back seat just to get my luggage into the car! I was already an hour late, I call the front desk and the girl offered to let me come back and spend another 30 min swapping to the car I should have gotten in the first place. Given I was alone, I declined. No real apology and no offer to discount my rate.

Kevin Roberts

Very friendly, nice car, more time consuming than I'm used to

Wissam Misto

The car is good and the price was great. But the lady at the front desk ruined it. She pushed too hard to make me purchase a coverage, in a rude way. She made it sound as if I am visiting from another planet and do not the law and regulations!

Brenda Heidt

Great price, great service. Will always come back!

Anthony Z

I'm typically loyal to Avis, but due to the advertised price I could not pass up the deal at dollar rental car. Wow, I made a mistake. They pulled the bait and switch move. The car I reserved online wasn't available. When I showed up, the very rude clerk told me all they had were upgrades. Typically, if a rental car agency doesn't have your car available, they will upgrade you at no charge. Not here! The girl informed me that I can go somewhere else or pay double to get an upgrade. Considering I just flew 5 hours with toddlers to get there, and waited in line 20 minutes, I did not have the time or patients to go somewhere else. I decided to bite my tongue and get the car. Long story short, the customer service was unacceptable at best. I was victim of the classic bait and switch technique. The car I reserved wasn't available, the clerk gave me an ultimatum to pay for an upgrade or find a car somewhere else. This is my last time to ever do business with dollar. I would never recommend renting from here.

Fiona B

Worst car rental place. I had to rent a car and barely drove off the lot when I noticed a nail in the tire. I called the place and they put me on a 30 min. hold and while I was on hold they left for the day because it became after hours. So I called the main location by the airport and spoke to the road side care. They waved the fee for me and wrote in the notes that I can return the car to the same location due to the hazard of driving on a freeway with a nail in tire. The next morning I went have to this place and the front desk rep was very rude and blamed me for the nail and wanted me to pay for the $500 damage fee. I told her to look at her notes and she did not want to pull up that I called within the hour I picked up the car at their location. Once she finally got off her high horse and looked that I called, she said I had to drive all the way to the airport to trade my rental and that I would be safe doing this. Mind you this is about 45 mins distance and on the freeway. My jaw dropped that she insured my safety of me and my child.... I thought it was a joke but she was dead serious. I told her no way and that she needs to call another location that is closer for the trade. She looked straight at me and said no you do it. I was shocked and she needs to be fired. Never again I am going to rent from hertz.

Ruth Ann Johnson

John C

Carmen Redford

Andy Schellenberg

Robb Geesen

Rude counter clerk. Wanted to pick up car early but was chastised for being early. Told no cars available but dollar website said there was. Despite booking a car for earlier time they made me wait.

Wally Rodriguez

The worst company ever

Emran Maali

They have a very rude security man outside

Quintin Barnes

Calvin Kim

wanda taylor

Sarah Malgioglio

We were extremely unsatisfied with Dollar Car Rental, as we had prepaid the car in Australia before we had even left to go on holiday. They told us one price in writing for Taxes and One Way Fee never offered us Insurance and we weren't going to take it as we had Travel Insurance to cover it, only to find that they had over charged my Visa Card an extra $67.73. Then as we couldn't find a Petrol Station to fill up the remaining half a tank they charged us $113.00. I would never recommend this Car Rental Company. Also when I called to confirm the car, I asked if it came with a GPS I was told yes but when we were picking up the car they wanted to charge me for it. Huge joke of a company one person says one thing and another person says differently.

Richard Phillips

They are so slow ordering lunch instead of helping people dont go here.

Kari VanDenTop

Great prices !!

Bajancanadian's Fan

OK

Kayla T

Cole Britton

Ridiculously slow.

Steve Wallace

Had a great experience. The staff were all happy and friendly and the vehicle was clean and well maintained.

Chuck Corden

Nektarios Katsifarakis

Excellent service at this Dollar, as with many others. Tip: sign up online for the Express service, reserve online, and you can skip the reservation office at the ground floor and go straight to the Dollar booth on the third floor of the parking lot and show them your email confirmation. Dollar has a tendency of upgrading you to a better vehicle, for already low prices. The car rental area is a little distance from the airport, but Midway offers free shuttle service back and forth.

Lisa Lee-Robinson

ludovic gravel

Tania Arthur

Awesome experience from start to finish. Louisa was fantastic! Very friendly and guest focused. I will definitely use them again when I'm in town.

Kyle J

I had a weird experience where I rented the car on a different website, but they didn't use my reservation from that website, and I didn't pick up in it until I bought the car back. I wasn't impressed with the way this was handled, but the people at the website were amazing.

Manuel Castillo

Overall experience was really good, getting the car was pretty quick less then 20 minutes... the last two times with other companies took almost hour and half in Las Vegas... the only thing I noticed was the air conditioning took a while to get cold but I think it may have been with the 110° weather.

Melissa Quezada

Raven Johnson

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Doug Hoyt

What a pleasure. Arrived, walked to Express area, name on computer with stall for car, agent made sure we were satisfied, even got a complimentary upgrade to next size car. Return was fast and easy. Needed to run for flight and when we landed email with correct receipt was waiting. Go Dollar!

Alan Szablewski

Car was smaller than expected but that was the only downside. It ran perfect, was clean, and checking in and out was without a flaw! Thanks!

Lynn Pitts

Counter service was good but there were only 2 people working. The lot service was horribly slow. Woman checking people out was taking about 10 minutes per car. Finally a nice gentleman walked up to me in line and checked me out in about 3 minutes.

Abigail Henderson

The WORST rental car company I've ever encountered!! I waited for 35 minutes for their shuttle that NEVER came to pick me up from the airport. The ENTERPRISE driver took pity on me and brought me to Thrifty. No way to contact them, automatically sent to a call center in India. Now on my return flight, they are CLOSED!! I have to wait until they open at 5am. NEVER AGAIN! Also, they had no card to choose from. They literally had one mid size SUV, that's it!

Quiana Clady

Nice but the outside of car was very dirty.

Madeline Rolston

Called 2 hours after dropping off my rental in hopes of getting my sunglasses back. Never happened. They don't make the best attempts at retrieving your property for you if you leave it in the car so be aware. Who knows what happened or who has them now but Dollar definitely didn't go out of their way in the slightest to help get them back to me!

Jennette Williams

This was the worst experience I have ever had renting a car. I travel to Connecticut 2-3 times a year and always rent a car. When I brought the car back they said I had a chip in the windshield, which I didn't do. They charged me an extra $15. They have just lost a customer over a $15 charge. Not only that, I am going to tell everyone I know how terrible the service was. I hope the $15 was worth it. If I could give you a negative star I would.

Patrick Joos

booked over the phone and was given the total (including taxes and fees) but when i went to pick up the car on the day of the reservation the price was nearly double the amount and they didn't have the economical car that i had reserved and where only able to offer me a gas guzzler. enterprise has a location nearby. theses guys are crooks dont get ripped off and stuck trying to make a last minute reservation like i did.

Linda Childress

I rented a car many times from this company and now after this last time. I will never rent again. Usually the issue is they don't have one and have had to wait an hour for one. The next three times I had to wait for one to be cleaned. This time I picked up car and it had funny cleaning smell. I didn't think anything about it. Then when returned it I was charged for a smoking fee of 400. Never smoked in the car the best they could do is refund me 150. of it. I believe it was the last person and I was charged. I also will never rent from them again. I would recommend if you land and have to be some where they will not have one ready. I was late to pick up my grandson because of their lack of service ready cars. If you rent one there should be one ready since the rental is usually made three months in advance and they don't have one there.

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Bryan Waltrip

Longest wait for the shuttle bus of all the rental car shuttles at the airport. Waited an hour at the counter to get checked in. Only one person checking people in. People coming back in because the car they were supposed to have was not in the numbered spot they were told to go to. Multiple employees roaming around doing nothing. Never use this place....btw I am still waiting in line.

Sumesh Yoganath

Easy check in and check out at MCI. I will use them again

Karl Klouzer

Very helpful staff.

Carlos Lopez

I was late for my flight, smooth and fast car delivery.

Charlie Campney

I've been using Dollar Rent a Car at Nashville International Airport for the last couple of years when I visit family and have never had a problem with any vehicle I've gotten. My only complaint is in their reward program. I've yet to get a free day and have rented enough to have earned several days.

Ed Ortiz

Grabbed a decent weekly rate on a 7-passenger van and everything went 5 by 5. The van was clean, ran great and suited our needs allowing us to avoid carpooling to a graduation in to vehicles. Both the pickup and drop off attendants were friendly and attentive. We will rent from dollar again if we ever need to tale a similar trip.

R Cran

Friendliest place I've ever rented a car from. Best prices of ANY car company!!!

Kate Bignell

We rented a car from this location for a couple of weeks to tour the local states. The guys were friendly, efficient and gave us the exact model we requested - new car too only 7,000 miles on the clock. They didn’t try to up sell to us, the car had no hidden costs to it i.e no limit on mileage, they also helped us with the best toll free route out of the city.

Richard Reed

The rate was good, the car was ready however a Hyundai Elantra sure isn't considered a mid size car in my books.

A A

Tia Smith

ғᴛᴘ ᴅʏʟᴀɴ

this place makes my balls quake

Tom W

It's my car away from home

Dillon Mothersbaugh

I rented through a third party with Dollar. I did not get the loss and damage protection (would have been cheaper through the 3rd party). When getting to Dollar the front desk agent did not speak very good English and it was EXTREMELY difficult to understand him. He talked super fast as well. None of the 4 people in my party understood what he was saying to us either. I hated to be the person to ask for a different agent for his poor English. He did ask if i wanted to add loss and damage to the car for which I said I DID NOT want. I knew I would have to put a credit card down and they would hold a certain amount just in case for a deposit. After leaving my friends and I all looked at each other and said "I have no idea what he just said to us." I paid all the tolls on the Florida toll roads (I was never told that they were pre-paid for with my card I laid down). I returned the car in perfect condition with a full tank of gas. That weekend my credit card was charged $321. I called Dollar the following Monday about why. The customer service person said that it was for the $28/day loss and damage fee as well as a $10/day toll fee charge. I told them I waived the loss and damage fee and was not aware of the toll fee. Because I had signed after he ran my card (thinking they just needed my signature to take the car). I felt like they conned me. They also said there isn't an option to waive the toll fee. They said they could only refund me half. I wrote a complaint email to dollar hoping to get a full refund, they said because I signed they could only refund half and that I am "always more than welcome to read the contract before leaving the desk." Needless to say I would not rent from Dollar. The desk agent screwed me and customer service wouldn't fix the problem.

Bigben Siampaints

Slow but got done right and sure!

Kevin Derrico

Redena Buras

Melody Ratliff

We rented a car for a week from this location and had an excellent experience! Would recommend to anyone! Very helpful, courteous, and informative staff!

Chris Thompson

Very nice staff

alan ziter

Jelani Acevedo-Morales

On August 20th I picked up a vehicle from the Springfield/Branson Airport. I was given a Toyota Corrolla which was very nice. As I was leaving the Airport I got onto the interstate a couple miles up the road and noticed the vehicle was driving weird. It was pulling right a bit so I pulled into the nearest gas station to inspect it but did not notice anything unusual. I figured it was just a slight alignment issue. I made it to my hotel in St Robert at approximately 2am. At 6am I was up for work and when I walked out to my car I had a flat right front tire. I'm miltitary on orders and I ended up being late for my 7 am showtime. I could have easily replaced the tire but due to it being GOV I had to call roadside assistance . I called the roadside assistance number who had trouble finding someone to come out and I was on hold for approximately 45 minutes, with an additional hour wait time for someone to come replace the tire. Road side told me that they could not replace my tire but would just put the spare donut on the vehicle. I told them I would have the vehicle for 2 weeks and could not drive the vehicle as is on the interstate due to safety risks involved. They told me it was the best they could do unless I wanted to drive back to Springfield to replace the vehicle. Springfield is approximately an hour and 40 minutes away. I drove to work on the spare an after a 14 hour shift I drove to Springfield to replace the vehicle. Mind you, roadside assistance told me they could not provide me with the direct number to the Dollar Rental at the airport. When I arrived at the airport I told the attendant what has happened with my vehicle and she told me "Im sorry but we dont have any vehicles" . I then asked her to refund me my money and I would go with another company. She then stated a customer just turned in a Nissan Frontier and asked if i wanted that. I immediately stated yes and was happy because it would help me out to have a truck due to all the military gear I was having to carry around. After waiting over an hour for the Nissan Frontier, she calls me up to the counter and tells me my vehicle is ready. I go to sign the paperwork and it was not the vehicle she stated I would get. It was a Nissan Versa. Due to being extremely exhausted and having an almost 2 hour drive back I took the downgrade. I was upset but I am not one to argue when I know it will most likely not get me anywhere. Despite struggling to fit all my gear in a Nissan Versa I kept the vehicle for the remaining 2 weeks. I returned the vehicle on Sept 2nd and i was told I was inccuring a 70 dollar fee for the fuel I used during the trip to come replace the vehicle. Being on government orders and rates I was only alotted a certain amount to spend on a rental. So this fee would be coming out of pocket. When I replaced the vehicle I was not told I would be inccuring a fee but that they would replace the vehicle outright. I was referred to a 800 number for customer care, which I could barely understand the individual on the line due to him barely speaking english. Then customer care was closed since it was a Sunday. I then asked to speak with a manager but i was told she was busy and could not speak with me. The managers name was Beth. I was extremely upset. I have been traveling for years and this is by far the worse customer service I have ever had with one company. Being military I will ensure to pass the word along so no one i work with has to deal with this lack of customer service

Patrick Hagenbucher

Picking up the rental was fine, dropping off the rental was confusing. After reviewing what they billed me, they charged $60 for the last day even though online I was quoted $15/day. The rental agent I spoke to on the phone was not helpful at all. On top of that a ton of fees and ridiculous taxes, no transparency on what you’re actually going to pay. Will never rent from Dollar again.

courtney day

We just picked up our rental car today from the airport. We had a horrible experience with the girl at the front desk. She was pushy and rude and basically forced us to spend an additional almost $100 due to miscommunication. We tried multiple times to refuse the additional driver and the insurance and she just charged us anyway, then said we agreed and she already printed the contract so it couldn’t be changed. We were expecting to pay about $200 for a compact car for 3 days. My credit card was charged $522! She also failed to mention there would be a $200 holding fee. We got to the garage to pick up the car and that’s were we met Islam. Islam was beyond phenomenal!!! I cannot express our gratitude. He was so nice and reassuring. He took off the additional fees that we tried to refuse, and even upgraded us from compact to a mid-sized sedan for free! Our total ended up at $204 (plus the $200 hold). He completely changed our experience. But the entire issue could have been prevented from the beginning. We picked up from the Nashville airport location today, 8/7/19, at 6:00pm. Unfortunately I was too stunned and upset to get the name of the girl at the front desk.

Mary Worton

Dollar Rent a Car is great. The agency is located right in the airport in Nashville, which is really convenient. The employees were very nice, and the car was new. No problems, in and out quickly. I'll definitely be using them again.

Beth Smith

Worst experience ever when renting a vehicle and we have rented many times. We have used dollar before but will never use this location again or any dollar location . I booked a car as my brother passed away and we came from The west coast for the funeral . They refused to rent the vehical upon arrival at midnight because our legal name did not match the credit card. Even though we showed our drivers license and passports. We have never ever had this happen. We are both professionals and travel quite a bit. The name on the credit card had the legal name in it, just shortened. Example: Ed vs Edward . Steve vs Steven. absolutely ridiculous. My husband goes by his middle name which is on the credit card, has his picture and showed his passport. I go by a preferred rather than my legal so they wouldn’t take mine either. I can get on a airplane and fly across the country with it but can’t book a car. I can buy a house , but can’t rent a car. The staff were not pleasant and were rude. We walked over to the kiosk and checked in.The auto kiosk person was nice,. The staff at the location were Not accommodating at all. If there was a zero star I would assign it.

It's the TRUTH

Coming in from Oregon on Amtrak is so convenient to have my rental car waiting at the station. Great customer service

Ryan Strom

This is my preferred location to rental from in Detroit as they are always there cheapest and the cars are always in great condition. The place can be pretty busy at times, but I'm a frequent customer so am a member of their loyalty program. Otherwise you might have a long wait.

Marz Barz

Quick check in, comfortable trip, quick return. I booked and paid online, so my check in experience was smooth. The car was comfortable and reliable and made the journey so much enjoyable. The car was clean, but not squeaky clean. There was visible dust and debris on the dash, along with white animal hair. I was really worried at first after driving a while and noticing the pet hair with the help of the sunshine. My husband is very allergic to cats(hair/dander). His eyes will swell and have nonstop tears and itching and it triggers his allergy induced asthma. Thank goodness it didn't end up being cat! I didn't even think to consider the possibility of someone having a cat in a rental car, that would have been a horrible start to our trip. I don't think there was even a question concerning animal allergies online when I booked(however I booked through my rewards account, which may not have been the same online process as Dollar Rent a Car website) and didn't think to make such a request. It all turned out fine though and the return process was quick and easy. Very nice experience overall!

S M

This is not the closest location to my house, but I'd rather drive farther for better service. Rental Agent-Akita always makes sure I get the best rate and the best car for my needs. She's very patient about explaining rates and charges. The last time she found me a car that would fit 4 luggages, 1 golf bag and 4 people. This time, I was late returning the car, and I called her. She extended the rental another day at the discounted rate, just so I don't get charged $100 for late return. Quick Tip: Having AAA card gives me extra discount and adding another driver is free.

angela mastracchio

Worst place

Stacey Smith

Very helpful.

Nicole Henderson

The shuttle from the airport to rental counter was short and the driver was courteous. There was no line other than the two other customers I rode with on the shuttle, which moved fairly quickly. I reserved my vehicle online and I'm a Dollar Express member so my everything moved swiftly at the counter. The only issue I had was that I went through about three vehicles before I was able to leave, which is why I gave four stars. Two out of the three vehicles were due for an oil change. One of the vehicles was actually reserved for someone else. For the inconvenience I was upgraded at no extra. Overall, the staff were really nice and accommodating.

Fanuatanu Sene

Guitarasaur Guitars & Ukuleles

I told the attendant on the phone we were bumped and he asked for the new flight #, he said it was all taken care of just for us to arrive and find out the closed an hour before our arrival. Thank you, I went with a more reputable company

H. L.

Absolutely worst service I've had. As soon as I got off the plane at the airport, the service guy was VERY rude. And Dollar Rental is partner with Hertz but doesn't have same policies or similar policies. Will only rent from Enterprise.

Donna Baron

Detroit Metro Airport has the most inconsiderate representatives at the desk. Rude, unprofessional and outright mean. The car I rented had bad wipers and it was snowing outside. the temp was below -6 degrees. The only other car in my isle had a broken window with plastic covering it. When I opened the door to change cars, I notice a ton of snow on the seat, plastic in the open window. With the temp hovering at -6 I did not want to walk back to the rental desk so I drove to the office and waited for someone who was outside checking in cars. I told him that the wipers were bad and needed new ones. He tried to brush the snow off but the wipers still would not clean off the windshield. He said to go get another car. The only other car in the class I rented was the one with the broken window. Finally he washed another and we exchanged. Now I have a car with good wipers but the smell of cigarette smoke was sickening. I was late for my appointment to I bit the bullet and drove off. For a week, I drove around in a car that smelled like a full ash tray. This was my second experience with this franchise and it was just as bad as my first experience. There was the auto show scheduled a few days after my arrival which must have added to the lack of cars but I can not excuse the rudeness I experienced. The only redeeming factor was the bus driver. He was so pleasant, helped everyone with their bags. I gave him a nice tip for his effort.

Ana R

Danny Dunn

The car and rental went fine. 2 days after I returned the vehicle and had paid for the rental there was a $82.22 charge on my card. I never received any notification or message explaining this charge. When I called I was told it was a fuel charge. I had filled it up at the Super America very near the station. I was asked to submit proof of purchasing fuel now. I do not trust this was an accident, and i would like to think I would be contacted if charged.

Dave Peterson

My wife made a reservation with them when she landed they would not give her the car unless she paid for the extra insurance which is illegal we have tried to call and talk to someone but it says closed. If you have full coverage insurance do not take the loss damage waiver your insurance covers the car.

Sandy Am

Rented a car for 2 days in Las Vegas the last week of January. We were hesitant to use Dollar because of all the posts complaining of hidden fees and pressured upselling by agents but because they had an office inside our hotel (Treasure Island) we couldn't pass up the convenience. Dollar exceeded our expectations and then some! The experience was seamless. I had signed up for Dollar Express online before our trip because I had heard that it saves time at pickup and did it ever. When we picked up the car at McClarran Airport, we were able to bypass the main service desk, go directly to the garage, pick up our contract, select our car, and be on our way within minutes. The drop off was just as easy. We parked the rental on Floor 5 Section H in the Treasure Island parking garage (you can use any space in Section H, not just the spaces specifically designated "Dollar" against the garage wall per agent in case they are full),handed the key and gas receipt to the agent who was in the garage and we were done. Note: we did drop the car off during the Dollar's business hours in Treasure Island which was before 5pm. Every single agent both in person and when speaking with general customer service on the phone before our trip was courteous, professional, and helpful. I would, without hesitation, rent from Dollar in Vegas again.

Steven Ybarra

Tiffany at the express desk on 10/3/17 late afternoon was excellent and promptly help me. She was very friendly and approachable. Kudos to Dollar for hiring such talent. A word of advice, to avoid the high pressure sales at the normal desk. Sign up tor Dollar Express and skip the line and choose what extras you want online without the high pressure sales.

Marco Ancona

We only returned here the car rented in Salt Lake City. Very smooth process and convenient shuttle to terminal.

Trent Davis

Great service at the counter, clean/reliable car, and prompt check-in return service. I'll definitely use you again in Portland. T. Davis

Rob Somma

Gouged me for $30 for "Premium Roadside Assistance" which was never given to me as an option to decline. Refusing to refund it. Very shady company. Absolute joke of a customer service department.

Guilherme Henrique

Horrible. This is the first time I rent a car in the US, I did not know I needed to check if the car had no sign that it was smoked inside. to begin with, they were going to push me a car with the board expired, I was almost leaving the store and they passed me a camaro. when they returned, they found ash beside the stool and claimed that I was smoking inside the car, but I do not even smoke. I was obliged to pay a fine of $ 300. I never rent on Dollar again, I recommend caution.

Carl Young

Madden Guru

do not go here. many hidden fees. go literally anywhere else, youll regret it later.

mileyvirus

great service

Tina Lassiter

teepat sutabutra

Larry Hayes

Mijanou Edwards

My husband and I rented a Brick Enclave and a sweet Jeep a couple of weeks ago. The environment was was fast and fun and they provided excellent customer service. Unfortunately, we do not remember the names of the individuals who assisted us but we would like to thank the entire staff at the Detroit Metro airport.

Brock Brodersen

Do NOT rely on this company in Whitefish! We booked a car rental for a 9PM pickup months in advance. We got off Amtrak, walked into the depot to find that Dollar was closed. I called the service number and some kid named Eddie answers and tells me that they close at 6PM and that they can't do anything tonight. I say that Expedia shows that they are open until 11PM and how is it possible that they would take a 9PM reservation if they will be closed by 6PM. He says there is nothing he will do tonight and that I can come to the depot at 8AM the next day to pick up a car. No apologies, no courtesy, just a broken agreement with zero customer concern. I am in the train depot with my wife and two kids just before it closes for the night, I have a dinner order ready to pick up in town and no car on a Saturday night when there is a big celebration happening in town so taxis are not likely. The manager at the Hertz location in the depot took pity on us and got us hooked up with a similar car and even matched the price we booked our Dollar car for. We will be back to Whitefish for our next Glacier National Park vacation and I will never take Dollar again. To make a commitment and then completely brake that commitment is not only terrible customer service, but a breach of trust that I will never depend upon again.

Ernest McClary

I had prepaid for a 1 day rental with insurance. Provided all the Id's and credit card they needed. They would not release my rental unless I have them a $350 deposit too. Who does that prepay, with $350 insurance, would not refund my prepay without an argument, the desk WAS rude would never rent from them again.

Connie Leathers

Great experience. Easy in and out. I would give them 5 stars but they had a jeep with a bad transmission in line which I discovered when I picked that vehicle. Had to move bags and pick another one. Otherwise a great experience

Rafael Alvarez

Great customer service.

Antonio Marcial

Fast customer service

Pablo Martinelli

Nice employees, the car was what we expected

Dan R

Chris Eck

I decided to come home from Denver for a few days and when searching for car rentals dollar car rental seemed to be reasonably priced. I entered all of my information INCLUDING my age (24) they gave me a set price and asked that I paid for 70 percent of the total rental price to secure a rental car. I paid that portion of the rental and received a receipt. When I arrived to the rental company in Detroit MI they took my information and immediately put a $350 hold on my card for the car which was not mentioned anywhere during the booking process. (an inconvenience but I understood). After putting the hold on my card the desk worker informed me that I owed a 120 more than what my receipt stated because I wasn't 25. I informed her that I entered my age during the booking of the reservation and it took that into account when I had paid for the reservation. I was told to shove it and pay the extra non-listed fee. I told them to just refund the money I had paid for the reservation and that I wanted to go a more honest rental company that wasn't running a scam. they then told me that I couldn't have my money back because I should have magically known their hidden fee structure. STAY AWAY from this bait and switch company!!! They commit FRAUD, EXTORTION and will upcharge everything!!!

Daniel Jordan

No. Just no. They have a lot of hidden fees, and charges they add on even if you prepay. In addition they charge a large amount on top of any tolls that you go through unless you pay an outrageous price for their E-ZPass. It's roughly $25 per day administrative fee plus any tolls for everyday you go through a toll, or you can pay over $100 to use their E-ZPass.

James Uranga

Pavan Morasiya

Had to stand in line for almost 45 mins. It's known for bad customer service, I think that

Christine Wellington

MomOf2, dahdul

Rude rude rude to say the LEAST! Had a reservation and was having issues so I told the guy where is your manager this is horrible services he mumbled as he went to find him came back put his hand in my face and said "he's coming, so okayyyy." Then rudely helped the person behind me. Wasted 2hrs for nothing left without a car worst experience of my life!!!!!

Ronny Carker

Bob Campbell

I had forgotten to reserve my rental car until the morning of our flight, so I uses Dollar's Mobile App to reserve a "Lock Low and Go" vehicle at the airport just before we boarded. The App worked perfectly. Arrived at the Dollar counter at the Rental Car Center, no waiting I walked up, was greeted professionally and was on way to selecting my car in less than five minutes. Hassle free, no pressure to by their insurance or gas. We rode the escalator down to the garage level, was directed to a row of vehicles we could select from and was on the road in ten minutes, it took me a few to get the luggage loaded. Returning the vehicle was also painless, it was business the afternoon of MLK Day, Dollar Rep said they were having 1000 cars returned that day. We might have waited 10 minutes to have our vehicle checked in, he was extremely efficient and professional, even though there was a large number of vehicles arriving at that time, I was stressed (arrived later than I should have) he was calm and took care of the crowd effortlessly with his little scanner. I will continue to rent from Dollar, GREAT RATES and SERVICE!!

Antonio Baldan

(Translated by Google) We found ourselves very well. Beautiful car. The LIS costs about $ 18 a day. Bring her. (Original) Noi ci siamo trovati molto bene. Bella auto. La LIS costa circa 18$ al giorno. Fatela.

Ali Azeem

Remember that the rating are 3.5ish because people who had a good experience don't necessarily post them. But everyone who had a misfortune does. Don't let it get to you. Dollar is an awesome company. Gave me a very competitive rate, and a car with only 6000 miles on it. Essentially brand new. Excellent mileage. No one tried to oversell their insurance. ( my choice). Speedy check-in and check out. Thdy are as good as hertz if not better. BOOK RIGHT AWAY!

Chris Holmes

I would give this company 0 stars if it was an option. Worst rental car experience I’ve ever had by far. This is also the first review I have ever written. I guess this is the first business I have ever dealt with that made me feel compelled to do so. They quoted $142 to rent a car for 3 days through Expedia... Pretty reasonable price, or so I thought. I ended up being able to return the car after just 1 day so I did. I was told that since we booked through a 3rd party website and returned the car early, the charge was $270! Almost twice the original quote with no good explanation as to why. In the fine print it says $25 early return fee. I’d be fine with paying the original quote plus the $25, but that’s still $100 less than what I’m being charged. All I have left to say is don’t trust this shady company, you’ll regret it just like I do.

Mothertrucker

Really great people and experience at location. However, they were misinformed about returning car at different location even if it is returned to Flint Michigan, there is a relocation fee. I was was told and assured no extra cost. Instead, my $45.00 turned out to be an extra $33.44. I was also told by employee at Flint location my fee should be refunded and to call manager at Detroit airport location. That does not work there is only one number to call. That number is a long hold, transfers, and more waiting on hold with no resolution. Not a happy camper.

Marci Aldaco

Beware!!! If you are traveling to a state with electronic tolls, Dollar kindly charges you a processing fee of $15 per toll fee - so yes a .75 toll fee in actuality is $15.75. Just got a bill for $15 in Texas tolls (from .75 to $5) Dollar charged $90 to process each of them for me. No option to pay the state directly. Would’ve been decent to let me know ahead of time to register with the state’s toll authority.

Olivia Baker

Boyfriend and I had our first experience renting a car from them last week.... and our last. Wait on hold for over 30 mins before you even speak to a human being when you call, for even just a simple question. Car wifi does not work. Very long lines at the place because, apparently, they can't staff properly. I hope they are paying the very few employees enough to deal with customer frustrations. Also, extra unexplained charges! Large ones! Wow, I do not recommend anyone fall into this trap!

Mike Jaeger

Dollar has been the best place to rent from for me in Albuquerque , we are in town twice to three times a year.

RAUL MARTIN

Kenyatta Riouse

Herman Moeselle

I gave it one star because it is the lowest allowed. A more deserved ranking would be negative 5 stars. This review of Hertz on 6820 Badura Ave., Las Vegas, NV which is a satellite of and is managed by this location. This review will be published under both locations. In 47 years of intense business and leisure travel, this experience was far beyond my imagination. I called the police when a Hertz employee clenched her fist to strike me! How gutter is that? Contract and billing “irregularities”, road fitness of their cars, physical assault, etc. have been referred to FTC and IC3 (Internet Crime Compliant Center – a section of the FBI), and are being investigated by the State Attorney Generals of NY and NV. Both locations are owned directly by The Hertz Corporation (i.e., not franchised). During this horrible and disgusting experience, I dealt with three employees from Hertz: A woman in the satellite location, her supervisor and his assistant in the “parent” location, none of them would quality to flip hamburgers, pump gas, dig ditches, etc. I can forgive a low IQ, dim wittedness, etc. because these are birth “defects” (handicaps), but to lie is to forfeit the right to be treated as an equal human being. If you haven’t read enough already, here are highlights of the sordid experience that should make you really “proud” of fellow “humans”. And then came the lies: 1. I asked the Hertz woman to call another location to see if they have better car options other than the junk I was offered (Dodge Dart & Chevy Cruze), she refused saying that “they are so busy they don’t answer the phone”, hence she is not even going to try!! Really? I knew she was lying then and I knew it to be a lie 3 weeks later. When I returned the 2nd car (true to form, the 1st junk broke down days into the rental), she called her supervisor several times in the parent location for instructions, and every time the phone was answered on very few rings!!! 2. When she refused to call another location, I said: “If you show me the other location on a map, I’ll drive there?” She said: “I don’t have maps”!!! A car rental company doesn’t have maps? Really? This is pathetic, vulgar, and an insult to you, me and another 330M people. How dysfunctional and incompetent a Corporation that recruits people with the wrong character, disposition and attitude, fails to train them on basic manners, decency, self-respect, professionalism, etc.? These “people” were not even trained on how to do the very mechanics of pushing buttons on computers to produce contracts, bills, etc. After 5 weeks, Hertz has not figured out how to give me a receipt showing that I returned the car!!! 5 weeks later and Hertz cannot produce one correct bill; it issued several bills ranging from $189.80 to $661.69 for the same contract!!! Now the credit card company is also caught up in this theatre. Realizing that this was our vacation we didn’t expect to deal with the scum of the earth. Yet, we had to call Las Vegas Police, just to have a proof that I returned the rented car and to be protected from battery by rental car employees. How repugnant is this? Her superiors, in this location, didn’t see any thing wrong with her conduct. Here is one GUTTER Corporation for you.

Kelly Campbell

I only give this 1 star because my overly tired self didn't pay enough attention forgot I had already paid online and a car rental for 1 week cost me over $600. And a standard car nothing fancy. Love how Whitney made me believe I had to take the insurance by not giving me any other option than 1, 2, or 3. I got a car from Avis, a Passat, just a few months prior, same location for $200. A. I'll never book a flight that early in the morning and B. I'll never rent from Dollar again!

zedekiah group LLC

i love renting with them as their service is fast and they are respectful

Adrian Diaz

It is just OK. Attendant was there. Got the car. No problem.

Gilliankinne Kinne

I have never had such a horrible experience with a company ever! I was in an accident and while my car was in the shop being repaired my insurance sent me to his company and location to rent a car from. I paid $130 up front for 5 days worth of rental insurance coverage. I also paid a $50 deposit. The woman told me I had the option of continuing the rental insurance if I so pleased but that if I did not let her know then I wouldn't be charged for it. She did not explain the policy or procedures of the rental insurance coverage agreement. I was charged $450 before I even returned the car and when I called to inquire about the charges the man agreed that it was Hertz's mistake and apologized and refunded me my money. When I actually turned the car in two days later I again was hit with a charge only it was $611 this time. When I went to Hertz to again inquire why I was charged so much money (they barely answer the phone) the woman was rude and out of line. She told me to calm down when I was perfectly calm and she did not have any clear answers for me. So she handed me over to the woman who originally rented the car to me. That woman told me I was being charged for insurance coverage for the full amount of days I had the car but I told her I did not agree to that. She told me I did and even though she could not explain why she didn't explain all of the policies and procedures to me originally she still claimed to not be able to do anything for me. In fact she and the other woman argued about who was going to handle my case in front of me and I quote "You said I could handle this but you're not letting me!" And so on. I had the car for 23 days and paid for 5 days of insurance ahead of time. It was $26 per day and they charged me for the full 23 days. But shouldn't I have only been charged for 18 days since I paid 5 days up front? And not only can I not get a hold of a manager on the phone but apparently he isn't ever there. Im extremely disappointed in how much money was taken from me and the fact that I was charged twice for the same 5 days when I didn't even agree to pay for the full 23 days in the first place. These people were unprofessional, unhelpful and just plain rude. There was a huge lack of communication, I was charged and then refunded and then charged again but no one has any answers for me. I would NEVER recommend this company and especially not this location to anyone! I was treated like an idiot and my boyfriend was lied to and spoken to rudely several times when he tried to get answers as well. DO NOT GO HERE UNLESS YOU WANT YOUR MONEY TAKEN WITHOUT ANY ANSWERS.

Latisha Lewis

Never ever rent from dollar rental workers were rude and they charge you way over the internet price they charged me a extra 75.00

Javier Mendoza

Fast and easy process

Christopher Cook

I booked a midsize SUV but they put me in a compact SUV and still charged me for a midsize. When I asked why they said that they classify SUVs differently than the car manufacturers. Pretty sure that's not your call, there's a reason the car manufacturers classified their own sizes. So they basically just ripped me off and told me tough luck.

Tim Lewis

I love this place, best car rental agency in Missoula. They pick you up and drop you off anywhere in town, the car rental process is quick and simple, their rates are the best in town and the people that work there are super friendly.

Jennifer G. Bates

I have rented at this location a dozen times and I love it! It’s casual amd just what I need after a long flight. Everyone is friendly, the cars are average, but always clean and working, and the technician always helps me connect my blue tooth. Super patient and nice from the shuttle driver to management. Thank you!

Emily Graf

I told them I waived car insurance that night and he still put$23 /day coverage on there and the screen thing I signed which was 8 screens long small fine print never added up the costs but listed them . extremely confusing and sly. I tried getting it fixed but they said they can't do anything since I signed...at 1 am after traveling for 12hrs hate. cheaters. I specifically told the guy that I had called my insurance and waived the insurance options they ordered. He never once told me the cost of it or that I was getting it. Partly my fault for not reading every word but also poor management on their part for something it on there. On my flight I say next to guy who had the exact same thing happen to and he rented from this same company.makes me suspicious of their dirty dealings.

E'van steele

I've had really good and not so good experiences with this location. The last one was excellent. Fast service, very pleasant associate, very clean, newer car and quick checking out. I still think all rental car companies charge way too much. When gas prices are down, they should charge less too!

Darlene Wagner

Very quick to return a car and get to the airport.

Rich Barbre

I have been using Dollar for a few years now... I've watched them go through many changes. I like they way they have your car ready when you get to the airport, and you can just walk right to it an go. Check in has been quick and easy. And, they have kept their pricing reasonable. Thanks Dollar!

Solly Chedid

Tried to speak with anyone local while waiting for a shuttle, couldn't get connected. The corporate office person had such a thick Philadelphia accent that she was impossible to understand. The van, which came after 2-3 of the other vans already passed was staffed by a nice guy, but the loud old time music that was blaring in the van was very annoying. Good thing though is that they were the cheapest car rental.

Michael Foley

Many thanks to Adam Tarvin. I had a horrible experience with DOLLAR and he made it all good. What a great person to be the Manager. He was kind, considerate, understanding and listened. Thank you ADAM

Trameisha Greer

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Do not use this rental car company!!!!!!!!

Joseph Cirunay

People here cared about their customers, they see every single one as a valued customer, not just a mere reservation number! Great staff...

Christoph Hildebrandt

(Translated by Google) Unfriendly staff. The vehicle was not fully fueled and not clean. When submitting an invoice was created. (Original) Unfreundliche Mitarbeiter. Das Fahrzeug war nicht vollgetankt und nicht sauber. Bei der Abgabe wurde keine Rechnung erstellt.

Holly Henry

We got great service from the gentleman manning the counter on December 10, 2015 at around 8 PM at KCI.

Brandan Klosterman

I reserved a car for my business trip and I was refused my vehicle because my business name appeared on my credit card. BUT SO DID MY ACTUAL NAME. The blond bimbo working behind the counter was so very rude and condescending. I will never rent from this place again. I had to go 10 feet away and rent another car with NO ISSUE for $150 more. You are a horrible company.

Sedgwick Thomas

Jarvis Barnes

I've been here several times and always get great service from friendly people

Deb Eckerly

Took way to long to get the rental car. Hour and a half is to long to wait. Prepaid a month earlier. Never again!

Jim Murphy

Daniel Taylor

DO NOT RENT from DOLLAR! I don't know if it was intentional, or out of stupid negligence, but the attendant @ the counter signed me up for Dollar's insurance coverage when I explicitly told him I didn't need it and had company coverage. So I end up paying $163 more than I should have. & Customer Service will not make it right!

Robert Shanahan

Dollar was great! We had multiple changes to flights which required changes in pick up and drop off points for the vehicles. Each time we changed they were efficient and quick to get it worked out for us. One comment on the after hours drop off. Their website and representative(phone) did not offer it but when we arrived at the airport they had their sticker on the after hours drop box for Hertz. It would've been helpful to know it was available. We used the Hertz box with the sticker and all worked out fine. I will definitely use Dollar again.

Grace Kierstead

There is only three car companies I rent with Dollar, Thrifty and Hertz! I love their customer service and they honestly really care for their customers!

Joseph De Marzio

Not too bad at a decent price. Although I thought $56 for a pre filled tank of gas on a car with a 14 gallon tank didn't add up.

Laura Tillman

Quick shuttle service, friendly staff

Jayana Giovani

Everyone was super helpful and service was fast!

Summer Park

Really nice staff. I was charged more mistakenly and called the service center. She solved the issue in 2 minutes. Super professional and friendly as well. The price was very competitive and had no issues using the car and their service.

Joshua Kindness

Had a flat tyre the first day and had do be towed 45 mins back to the airport. Had an upgrade but when I dropped it off they'd overcharged me and no supervisor around to sort it out with.

David Rinaldi

Everyone has always been friendly and helpful from the counter through checkout to return. Vehicle is always there and ready. Was upgraded by the lot attendant when a freak snow storm came in. Love the express service - walk on the lot see your name on the board, walk to you car. Done

Pilar OB

(Translated by Google) Great service ! (Original) Buen servicio !

Ross Fine

It's like the Walmart of rental car companies, a complete crap hole. Hidden costs, and oh by the way, they like to charge for one way trips, but keep your rental drop off location the same. Rented out of Chicago O'hare to go one way to Indianapolis, they charged me for 1 way, but had the drop off location back at Chicago O'hare airport and refused to change it to Indianapolis. Will never rent from again.

christine mcclammy

We rented a car at Boise Airport to attend a family reunion over Memorial Weekend. The service for pick up and return was fast and friendly. We have great experiences when we rent from Dollar!

John Kipkowski

George Heavey

Great rates and superb service!

Stephanie Norman

I will not rent from them because I called to ask a question and I was on hold for 15 minutes before I hung up and called back. The person who answered the second time was very rude.

Gregory Litke

Only giving one star because zero stars was NOT an option. Never ever rent from Dollar. Having a reservation means nothing to them as waiting for fourty minutes and counting at this point. Rudest staff we have ever encountered, requested a passport and a sams club card?!! Then refused to allow us to use their advertised fuel program as it would “mess up my system”. It is seriously worth the money and effort to go through a different company. You will be glad you did.

Pyro Fang

Theo Nielsen

Bad service, bad cars, bad price dont ever use unless your life is on the line. Hidden fees without disclaimers!

Mahalean Emanuel

Good price for renting car besides there is a fee for everything, and a 350$ deposit, plus if you don't have insurance another cost...

נתי זורנו

Michael Garofalo

Always a pleasure to rent from hertz. I rent from them often actually and never have an issue. I just wish they could come down on their prices especially for returning customers. Also I wish the price wasn't so much more expensive at the airport than individual locations.

Jeff Soong

What a con. I was persuaded into upgrading to a luxury vehicle for a "discounted rate". What I wasn't made aware of is that rather than being charged the hourly rate for each hour over 24 hours, Dollar charges a full day's rate on the upgrade. When I called to see if this was something that could be prorated to hourly like the base rental was, I was told it was in the "fine print of the contract" that the upgrade is charged at a daily rate and isn't prorated. There in lies the con. The clerk clearly knew I needed the car for a little over a day, and rather than explain to me that the upgrade is charged at a full daily rate and not prorated, she told me the authorization charge was for two days, but one day would fall off and I'd be charged for actual usage when I brought it back. Shame on me for not taking the time to have my attorney look over the small print after my long flight into Boise. Use a different rental company that isn't hiding fees and charges in the "fine print", even if it is a few dollars more.

Zander Corley

This was my first time ever renting a car. It was so quick and easy, and staff was very pleasant and patient throughout the pickup and return of the vehicle. I will definitely use them again if needed! Thank you!!

Donald Symington

A tremendous experience with absolutely the best customer service Very vehicle I God was super new and super clean very pleased with everything Crystal you are the best!

Kevyn Hollowell

Rates used to be really really high in Indy, but have been very good the last several times I've rented. Dollar is very easy to deal with and the reps are very friendly. Highly recommend.

Mechelle Rollins

I enjoyed my first rental experience with Dollar Rental. The staff was very helpful in assisting me with finding my way to the third level to pick up the car assigned to me. The rate was perfect. I have already recommend Dollar Rental to my family to experience. Nice car selections as well!

Andres Diaz

Love the company

robert spiegel

Easy pick up and drop off. Car worked flawlessly for a lock 'n go.

andreas volz

katastrophale Abwicklung gebuchte SUV Kategorie nicht vorhanden Down grade ohne Erstattung und Entschuldigung erhaltenes Auto in schlechtem Zustand nie wieder

KC Coldsnow

The staff (Hispanic male adult named Chris) claimed he does not originally work at this location, was very rude. I was informed the process to obtain the rental was a set of specific steps, but upon my initial call to confirm I was told otherwise. Then I arrived at the location at 513pm and was there until 645pm. He seemed discombobulated and his attitude was negative. All the errors he came across while processing my reservation was my fault or the insurance company fault and never his own (hertz). He continually blamed others instead of taking responsibility for the mistakes. The while experience was absolutely ridiculous and completely lacked any hint of professionalism from Chris. The branch manager Kateco L. Roberts was not present and told she was out due to personal family problems.

Kyle Clephane

Great place best price and quick in and out.

Ana Rivera-Soto

We took a Dollar shuttle that was shared with A port drop off and the driver refused to take ius to the rental pick up and drove us back to the airport. We then went to the airport location to ask about the courtesy shuttle and Brenda at MIA location informed us that there is no shuttle for Dollar to off airport rentals for Dollar; contrary to what I was told. Bread then told us that our pick up was only available at airport and proceeded to up charge us 13.00 per day additional per day. Brenda was also very rude; scoffing and eye rolling. Further the Hyundai we rented has bad windshield wipers. Incredibly disappointing

Brian Rudman

My wife and I booked a rental car to take our children to Kentucky Kingdom. Somewhere in the booking process I accidentally chose the Louisville airport As the drop off location. No big deal I told myself, surely they can just change the drop off location back to Indianapolis for me. Boy was I mistaken, to fix a simple error they wanted to charge me 259 dollars! TWO HUNDRED AND FIFTY NINE DOLLARS to change the cars drop off location. My rental for two days was about 89 dollars. So now, to avoid paying 259 dollars i have to return the car to the Louisville airport and rent a car to drive back to Indianapolis because just renting another car is going to be cheaper than pudding 259 dollars to change the freaking drop off location. The icing on the cake was the rude and inconsiderate employee who hung up on us before we could finish the conversion. NEVER AGAIN WILL I, NOR THE THOUSANDS OF LISTENERS ON MY BROTHERS NATIONALLY SYNDICATED RADIO SHOW BE RENTING CARS FROM DOLLAR CAR RENTAL. THANKS FOR NOTHING DOLLAR. We will be passing the word along that you treat customer's this way. TO ANYBODY ELSE READING THIS...STAY AS FAR AWAY FROM THIS CAR RENTAL AFTAGENCY AS POSSIBLE! OTHERWISE AN HONEST MISTAKE COULD COST YOU BIG MONEY!

Kerry Walls

I rented a car for 2 days for $60 or something. I later got toll bills for over $150 without being able to get any help to address this. I went through tolls in NH but thought with the EZ pass would be charged just what the toll was not $150--but this is a rip off and I will never, ever rent from Dollar again. Dollar claims they can't do anything about it -- but it's their system that has these exorbitant costs. They make money off this policy and it is terrible customer service.

Kristie O'Connor

Horrible. Was overcharged bait and switch

Martin Mapley

Friendly and professional service. Rented a car for 11 days in Detroit and had no problems. Highly recommended.

Gordon Summers

Car was clean and they helped find my phone that I forgot in my rental. Drove me back to the lot to retrieve my phone. Awesome, very nice people.

Doug Fors

Wil Cameron

Fabrice PITOISET

(Translated by Google) They say it closes at 23h but this is wrong. Grrrr (Original) Ils disent que ça ferme à 23h mais c'est faux. Grrrr

Ryan Alexander

I usually book with enterprise but i decided to book with Dollar because they were cheaper at the time. The car was Great but a couple days after returning the car I got a $79 charge on my credit card so I called and there response was it was from a “random fuel audit” the miles driven on the car and the fuel didn’t add up. I filled the car up before drop off and they said everything was fine when I checked it in. So now I am having to dispute the charges and turn in fuel receipts. So be aware they charge “random” expenses

James Carr

Perfect from start to finish.....extra fast getting u in and out......

Travis Abbott

The car rental process was smooth,the car did the job.But be aware of the extra administration fees they are frustrating, painful to deal with, but worst of all you won't know you have them until you get them. It's a certain cost a day to have the EZ pass but if you go on any roads that have tolls but no toll booths such as the mass turnpike that toll will cost you $15 dollars on top of the cost of toll as a "administration fee".

southlondon86

I was born and raised in Virginia Beach but I live in Oklahoma City. I fly home to visit my family twice a year so finding a reasonably priced car rental agency is always key to me. Dollar Rental was wonderful. I had already made my reservation weeks prior to my trip so as soon as I got off the plane I went to the airport car rental counter. I gave them my confirmation number and that was it. It was a very quick and easy process compared to the other rental companies I've dealt with in the past. I had no problems renting from Dollar. It was my first time and I was very pleased. The process was quick and easy and very convenient. The prices were cheaper than the rest and the car I had was brand new with no problems at all. I was quite pleased with the customer service and price. I look forward to renting from them again when I come back home to visit!!!

HaroldM_Patriot Achiever

Their credit card system denied my card and would not run it again when there was no issue with my account. I had to go to Budget instead and used same card and got better rate anyway! Dollar should review their policy of only running a credit card once, especially if it appears that there is a technical issue with the actual card. Also, they should consider upgrading their card readers to process chip cards!

Justin Burns

Thrifty was great to work with! I'll use them on my next rental.

Ann kroh-hughes

I was on a delayed flight from BWI to Atlanta where we had another delay. Dollar was only supposed to be open until 11:00 in Panama City, FL The gentleman stayed until after 12 to accommodate my late arrival. The date was Nov. 15th. My hat off to this employee. He even had a smile on his face when he greeted me. Highly recommend!

Cindy Call

Dave at the counter on picking up and Annette when returning car were both super friendly and made renting from Dollar great!

sergio Perez Morales

(Translated by Google) Excellent service (Original) Excelente servicio

Sterling Weed

The charged weekly rate at the pickup counter was not what I prepaid for online. I prepaid for a weekly rate of $180 for a vehicle. When I received my contract from the counter to get my vehicle, it stated that the weekly rate was actually $370. This rate was not listed online. Do not trust their listed rates.

Nihar Goswami

Best

M Devan

The car selection , price , location all was good,however can improve in their customer support and interaction at the desk however the lady who attended us during drop off was friendly fast and really helpful. Felt the gas price was a bit high for fuel purchase at return,as we were in a hurry didn't get time for complete filling however we are not aware wether this is the normal rate ( almost double) at every other car rentals .

Annastasia Ryman

Horrible experience... went to get a rental car made reservation and everything. Called to verify I could get one with a debit card. When I showed up they wouldn't let me get one wi th a debit card because I didnt deboard a plane ended up missing my daughters gymnastics competition because of this....

MARK G. KANTZLER D.O.

Pretty smooth operation. Reservation was made prior to arrival and choice of vehicles was easy and quick. Local directions were not readily available from Dollar Representatives. We also needed to transition from one vehicle to another which went pretty quickly other than we were required to go to the airport to accomplish this even though we kept the same vehicle. it would have saved a great deal of time and energy to have an able to accomplish the same thing over the phone or online!

Cynthia Stoddard

Car was very dirty and they charged an additional fee because I used my Visa debit card.

Max Garcia / Life Coach 8

Absolutely the worst rental car company on the planet out the 49 states and 60 countries I have traveled to. Besides my previous poor experience with them at Regan Intl' airport in DC now my Norfolk, VA experience isn't any better. Long story short they purposely do not tell you about or offer you a package for tolls despite so many in the area that don't take cash. Then after you go through them they charge an admin fee of $15 USD for each toll. I read up online that this is a prof scheme they created. Even if you do ask for the "toll package". It is $15 per day even if you only use 1 toll your whole trip! I don't have time to tell how bad my experience was with them in DC, shame on me for not remembering and using them again!!! Stay away from dollar regardless of how good the deal looks!!!

Steve Ball

Very fast check-in and return! Lowest price of all cars in SLC terminal. Receipts were emailed in minutes within check-in, then again at return.

Hillery James

Just bad customer service

Dewayne Tidwell

Paid more foa there auto insurance then rental rate way more

Ernesto Irizarry

Great experience ! Jennifer helped us get the car we wanted

Brenda Rogers

Very helpful the people was great at their job. Went out the way to explain things if you are not satisfied with the results. I spoke to Mrs. Lori in the Greer office she was awesome!!!!!!! And she made my experience very easy. Thanks Mrs. Lori I appreciate you. I'll send all my family and friends. To you guys. Thanks again.

Patricia Luttgen

I rented from Thrifty, not Dollar when they didn’t have the car I had reserved, they allowed me to upgrade.

Paul Brand

Very helpful, friendly and convenient. Also affordable

Glitter Nerd

Worst customer service. I have never been treated as poorly as I was treated today. This long time customer will not be renting with this company EVER again. I recommend you steer clear.

Sheena Bracey

Jennifer Was awesome and really nice. She worked with me and made the process a lot easier then I have experienced in the past. Also one of the other salespeople helped me me the process going when we got there until she was available. That sped up the process even more. Thank you guys for all your help!

Lady Sha

I had a great experience renting from Dollar rental service...... Customer service was excellent and courteous!!!! I rented a 2016 Nissan Rouge and it was clean and ready on time. I will recommend all my family and friends to rent from Dollar rental services

Kim Scott

Very professional The management was so sweet and took care of all of my Request

Doug Lloyd

ALPrestigeService CMEgroup

excellent service ... very efficient .. leonardo duran helped me with all my questions never before and seen so much efficiency in 1 single employee .. again thanks for the attention I really felt very satisfied.

Nick Keenom

DO NOT BUY HERE! If I could rate this 0 stars, I would. They are scam artist. These "vehicles" they are selling are Lemons. They have HUGE interest rates and prey on people with bad credit. Choose any other place than this to buy your car. within 2 weeks of buying a Ford Focus, the transmission failed. They have a 1 year warranty, but that doesn't mean they will fix the situation. They will try to put a bandaid on it and when it breaks down 1 week later (for the same reason), they want you to pay for the towing. Our car has been through 4 transmissions in less than 3 months and they still don't think it is a problem. Meanwhile, if you ask them to get their promises in writing, they refuse. Why do you think that is? Because they know it will stick in court. I can not stress enough, DO NOT BUY HERE.

Mike Bieser

Very convenient to pickup and return

Rama Natarajan

Shannon DeWitt

Lots of hassels and fees bumping the cost up more than I agreed on. Will not use this company again!

Tracy Lavish

Jess Adames

Super poor service ,very lame business ...

michal zima

Edited: Changed to 4/5 because of very good experience with returning slightly scratched car (there was near zero time on my side required) As any other car rental in USA, they don't accept prepaid cards, even when you can make a reservation with those by a third party. This caused me a lost day and quite some expenses

Eric Zdankiewicz

Victor Hernandez

Good service and good people.

NICOLE ARRINGTON

i just rented my car this morning. The gentleman was very nice and what I thought was being helpful. I usually rent a compact and get a ford focus. I am ok with that size for I need to do. He told me he had a chevy spark for me and that I might want to upgrade becauase my luggage wouldn't fit in it. So I upgraded to a mid-size car which is still Chevy Cruze. But anyways, Got to my hotel room and looked at the receipt further and I was charged the 13.00 on my original contract and the upgrade cost of 16.00 for the cruze. When I was at the counter and the gentleman told me it would be 16.00, I said sure, thinking it was going from 13.00 to 16.00 a day.....NONONONONONo, I was wrong. But I called the number and got someone helpful that left my number for a manager. This just happened so now I wait for a manager to call me back. If I don't hear anything in 3 hours, I'm calling back. There is no need to pay 29.00 a day for a cruze!!!!! And if that was the case, the guy changing my reservation should have said it will be 29.00 instead of 13.00. But I just looked on their wensite and for a midsize car for the same pickup and dropoff time, I'm getting just under 10.00 a day. Something better be done here or my service goes right out of the window just every other bad review here. Update: no manager called me back. I called the main number back and waited 37 minutes on hold for a "manager" to come to the phone. Once I said my side he told me it was noted that the 13.00 a day for 4 days was going to be noted in my file so when I return I have to take it up with the manager on duty. When I asked where and whom I speaking with, he said his name was Kevin and they are located in the Phillipines. Are you kidding me? They couldn't be based in the USA. I will no longer rent from them now knowing this and their service was not stellar. And they supposedly have a no smoking fleet and when I got in my vehicle it smelled like smoke. Go figure. Their customer service department needs help and their managers need to have more authority instead of telling the customer they as a manager can't do anything but the manager at the desk can and I need to go back to where I got the vehicle. Wrong answer Fred!!!!! Last update: Just checked the car back in and the 2 people that were working, neither had "manager" on their badge but only "customer service". The gentleman that was helping me was very pleasant and could tell I was irritated. I was not loud or causing a scene but I think my story tipped him off. Lol Anyways, he understood what I was saying about clarifying the cost from the guy before and I ended up being charged $58.60. Cheaper than my actual quote. I was happy to pay the midsize cost full on but I wanted the compact cost taken off. Either way he was nice and my charge was lowered. Thank you.

Chris Hatfield

Bought a car from them a week later it's having electrical issues call up they say there's nothing they can do and who ever was in the claims department hung up in my face after telling me that so yea don't shop here as I was buying my car I saw them try and get someone else by selling a car with rust on the engine and sludge inside

Harold Hermann

First off the car was parked all the way touching the wall when I arrived and had a big scratch and dent in the back after I had pulled forward to just load my luggage in. When I dropped off the car on a Sunday morning no one was there to receive the car.. after waiting for a while and under the pressure to catch a flight we proceed to go to catch the shuttle.. little did we know that the sky train was not working... at least they had bus shuttle but after waiting for about 7 minutes on the bus, it did not even stop.. 2nd bus the same. I went inside to talk to dollar and they told me sorry he can do nothing about it and he is just one guy there... anyway long story short, we did not make the flight and it turned in a big mess... 3 days later I had to call for a receipt and they told me that the car is still shown as rented and used by me?? how I am on the other side of the country by now... big hassle to just make dollar do there job... I am renting with them now over 3 Years and never had this issues with them :(

Ron Bruton

Good staff Tim and James are all good help!!!

Jennifer Pullins

Had a great experience, Larry heron made me feel like family. he was very nice and friendly.

Akhil Sivankutty

Cyneetra Birdow

Good people, check in was easy and fast. All you need is a Debit card with your name on it and verifiable insurance and that's it. I would recommend calling a head of time to reserve a vehicle first.

Nicholas Raabe

Every time we reserve a vehicle at Mitchell international, all vendors are out of vehicles so we must settle with whatever they have left....but dollar rent a car this past week, Wednesday March 23rd, the girl at the counter was rude, agressive at times so I would recommend no-one ever rent from here.

Jennifer Smith

Eliza Evans

We rented a car from here. They were absolutely the best! I will easily rent another car from here. They were so nice and friendly. Seems shady at first but once you get in they are warm and welcoming. Definitely come here they will treat you like family

Tumiko Yotoko

This company is run by a bunch of idiots and crooks. I made a reservation, paid with the reservation with my wife credit card and they took and processed the credit card payment. But when I went to pick up the car, they didn't want to give it to me, because my name didn't match the name on the Credit card. They said that it was their policy, but their logic and policy contradicted itself when they processed the payment when the reservation was made. The Norfolk Airport location staff is clear a bunch of ghetto tugs and a prostitute. ORGANIZED CRIME and the system that lets the get away with it.

Sigrid Myers

Sigrid M. 4/25/17 Horrible....I feel i was dupped on accusations of exaggerated damage apon return of my rental vehicle....my experience with "Dollar car rental PDX" put a damper on my entire visit to portland!!! very disappointed!!! ALSO... my deposit NOT being returned to my bank account!!! "I strongly advise anyone to rethink ever renting from "Dollar car rentals PDX"!!!!

Pam Iorg

Labor Day weekend, humongous crowds and only two people checking people in = tons of dissatisfaction! Does it take an advanced degree to realize you need to staff fully?? SLC airport

Paul Hoernke

Was very easy picking up the car. The service was terrible, the car wasn't running right, called the number back, took over a hour to get a hold of someone, They then told me it would take 24 hours for getting another car.so my wife and I decided to drive it back to town any way.We will never rent from them again poor service. !!!!!!

Chris Whipple

Reservation for today, 4.20.17. Have 1 arm in a sling and am struggling with bags and "manager" (standing around in a 3 piece suit doing nothing but drinking diet coke) tells me "we'll tend to you as soon as we can (while continuing to simply stand around drinking his coke). Woman behind the counter rudely begins DEMANDING (didn't politely ask, simply demanded) more personal information than I've ever given when renting a car (even more than when I rented in foreign countries). I told her "this is stupid" that they ask so much personal information. She then demands even more personal info. I give her muy wife's cell number (she demanded a 2nd phone number), to which she stated "I don't believe this is real". I told her to call it and check it. She then stated "you're being rude and giving false info, and I'm not renting you a car". I then call coke -drinker over, to which he says "it's her call, I can't do anything" (what exactly do you do then?). This was the most rude, demanding, and unhelpful car rental experience I've ever had, and I JUST rented from Fox Rental 2 weeks ago (that was a great experience).

Muhammed Imran Hussain

1. My company paid 14 days rent. They didn't inform there has extra service charge, airport tax which is extra 167$ and they charged my card 2. I went there with a baby. Though it should not be with anyone yet they given me a car which air pressure was very low and the next day found washer fluid was also low. I had to spent 1.5$ for giving air pressure everyday + gas to go to the station 3. Again, they saw i was with baby but they gave me smoky smell car. We didn't inform at that time because we traveled almost 24 hours and was tired. But in day 2 I informed to their customer care. The funny things came at last day when they charged extra $300 for the smoky smell. I challenged them that I never smoke in my life and after some bargaining they told they will give my money back. I am waiting for that. My recommendation, never go to them.

Bill Ennis

Dollar is a company that usually has the best price just not always the best vehicle. The employees are almost always friendly and helpful in my experience. When Hertz purchased them it seemed like Dollar was on the back burner as far as vehicle selection and quality. hopefully that changes as time goes by.

Janice Grant

Joe Chapman

Don't expect too much, but just enough to be happy

Linnae Cotton

James Burns

Michael Finch

Da Radi

Most terrible experience. Tires had no thread. Had to put donut on. And change cars.

Cecilia Stewart

I am very upset with this rental company. I called to make a reservation at 6 pm. The customer service representative asked if I was using a Debit card and I told her yes. She failed to tell me thAt I needed a 24 hour reservation prior to getting the rental. I drive 45 min all the way to the airport for them to disclose this information to me. This was a huge inconvenience and it ruined my trip plans. However I am still giving this company my business and going back. I wish there was some sort of inconvenience discount for this information not being told me

Anthony Weary

Didn't get the CD player as requested initially. Otherwise car was excellent.

Fab ‘S

Good service and prices!

Rebekah Tilahun

Super friendly and easy to use their online services

Andrea Williams

Went in and instantly saw a car I liked. The salesman was standing in front of the car I was sitting in waiting and staring at me and my dad to get outof the car. When we finally got out he instantly had me fill out a credit application. He kept telling me I need more money then vouched to for me to his boss. I told him over and over again that I'll come back. After telling my dad that I need a cosigner he pulled me outside like a child to tell me to go back to my original dealership where I paid off a vehicle earlier this year. I felt so disrespected and mistreated as a customer. I do not recommend this place for car shopping.

Hector Lopez

Staff very friendly and helpful and friendly I will be back

Kevin Sipes

Do . Not . Use . First had to wait FOUR hours after my scheduled pick up time for my car , informed the person at the front desk that I was returning it early and than my original reservation , made sure to repeat myself multiple times , asked him to make sure this would not effect my cost . Took him six times and 45 mins to check me out . Go to turn my car in and was charged $120 MORE . Went to the service counter in the airport and the lady at the desk just argued with me and told me that I should had read my receipt and that I should have called the customer service if I was turing in the car early . WHY WOULD I CALL CUSTOMER SERVICE WHEN I TOLD THEM BEFORE I CHECKED OUT ! With so many other options don't use them !!!

Lori Brooks

They rip you off with 3rd party administrative charges that are 100% higher than the toll charges. Find another rental car company!

Lauralee Biller

Michelle was so helpful and made sure I was satisfied before leaving the desk. The staff was courteous and polite. Dollar is the only place I would rent from. I know when I rent from them I will be happy.

Deevious

Always good reliable cars never had a problem wit them

Dustin Miller

Stephanie is awesome! Super helpful.

Brandyn McElroy

pamela lynn

Sat all day with my friend they gave him the run around and wasted his time 2 days and we finally went to Auto Maxx in Crowley and they hooked him up.

Joe Cool

Booked and paid for a Full Size Vehicle and received a Standard Size without the guy changing the price. Then they charged me for gas when I filled it up before returning. Stay away from Dollar.

Asheleigh Shaw

Ms. Patricia was awesome and give detailed information. I had no problems here ever!!!

luca bonera

First off, you have to call for their shuttle to pick you up from the airport. I had to call four times until someone finally answered. The guy who checked us in was very unprofessional. He kept trying to push us into purchasing additional coverage but we declined. He was bad mouthing a prior customer and said he kicked her out of the place. Then he told us that the full size car we reserved wasnt available at the rates we had booked. We would have to pay extra and we said no. The worst part was at the end he informed us we had to pay a shuttle charge of $16. I was never told ahead of time about the charge and assumed it was a courtesy shuttle. I tipped the driver generously not expecting this additional charge. To top it all off, the windows were so dirty it was hard to see while driving since it was in the evening.

Daren Snyder

Great customer service! With great service/product provided

Christopher Joyner

Eric Green

Joe Forbes

Ervin Floyd

Stacy Amstadt

My first time renting a car was a great experience. When I accidentally left my expensive sunglasses in the rental, I thought they were gone for good. However, the office staff called me to let me know and paid for shipping to my house. I was also surprised to have a hybrid car with great gas millage for my 2k mile trip. Thank you!

Carmen Ramos

Not to happy with the rental car . wish it had more features.

Brian Wright

I was made to wait 30 minutes in line and then was told my car I reserved months ago wouldn’t be ready for another 30 minutes. They offered an alternate car but I would have to pay more for what was available instead of just giving me was available. Horrible experience. Please do not give this company your business.

Jessica Rollins

Nice friendly staff. ...prices could be better

Elisa Beach

I recently rented a car from Dollar in Salt Lake City and I was traveling alone with my 3 year old. When I got to the counter the agent who rented me the car was very helpful and asked me if I wanted my car brought up to me because she could see I was struggling with all my luggage and my grumpy 3 year old. She said it was a bit of a walk to the cars. I reluctantly agreed to the extra help feeling a little frazzled. The attendant that brought the car up helped me with my luggage and was very friendly. I really appreciate the extra customer service at Dollar Rent a Car.

kathy buss

many many thanks to anna and amy for superb customer service! they helped me locate and retrieve an item I had left behind. all of this on the busiest weekend of the year!!!

Elizabeth Deibert

Customer service with a smile could be better, but generally a very positive outcome.

John Pinero

This is the worse car rental company I have ever dealt with.

Floyd Huyler

Dollar sux. I rented online via a debit card and paid for it yet when I got to the airport they would not let rent the car as I didn't have a credit card. Went to Enterprise and they took care of me. Looks like Enterprise will be getting my business from now on. It should be noted that Dollar rented me a car at the Tulsa airport with just my debit card.

LaQuesha Dogan

I can not stress enough how happy of a customer I am. The online service is user friendly & the face to face service is just as friendly. The prices are soooo affordable which is my my middle name!!!! Thrifty/Dollar Car Rental you ROOOOOOCK!!!!!!

muhammad furqan

Melissa Reeves

This was my first time renting with this company. And my last! It took 20 minutes to pick up my "express" car. The car was filthy inside and out but I didn't have time after waiting so long to have them change it out. After I got to my destination the check engine light came on and was on for the remainder of my trip. Thankfully I got home safely, only to take 30 minutes to drop off the car because they charged me an extra $200 for a smoke cleaning fee! I don't even smoke! Terrible customer service! I will never rent from them again and I would never recommend them again. I switched from Enterprise to save a few bucks, but I'm going back to Enterprise. In this scenario, you get what you pay for.

Rosi Steele

Car was perfect for our needs.

Barbara Schenk

It wasnt the best compact car ever, but everything worked fine. The staff was not pushy when we declined the extra insurance and fill up options. all in all: the price is what sold us and we will use them again.

Diane Stevens

Not happy

Molly Hiller

Adrienne Adkins

Everyone was unorganized

Dry Tortugas

Friendly, quick & great vehicles.

Maria Cristina Torres

It's a small office. The service was great, it felt like I was family and they were really concerned for our situation. Super helpful and the prices were very good.

Thomas Rose

Call shimmies out of balance it seemed to run better after we went 80 miles an hour

Michael Simons

Don't use this company, they use deceptive practices to overkill.

Allie Eskelsen

Extremely disappointing and rude customer service at this location from desk staff and the manager. You will likely leave with over $100 in hidden fees that are not communicated at booking. I highly recommend considering a different car rental service at the SCL airport.

Kenneth Miles

My reservation was on time, I received outstanding service I would recommend Dollar Rent-a-Car to all my friends

Orlando Gonzalez

Worst customer service ever! The manager is deceitful, dishonest, and discourteous. She tried to upgrade the cost of every customer, unless the customer showed proof of lower quote. She attends customers out of order, and then tries to blame the customer who complains for her lack of competency! BUYER BEWARE!!!

aldrian rostron

Calvin R.

The heavy set lady up front was extremely rude. Tried to give us a car that both car seats wouldn't fit in even though our rental covered different sizes. A place willing to put children's lives in danger what horrible business ethics. Will be looking into this legally also. Save yourself the time and headache and choose another company this place isn't it.

Zemeer Nayar Padikkal

Great

Lesma Moore

Eric Holland

Incredibly disappointed in how I was treated by Dollar. I made a reservation 2 weeks ago to rent a car for 10 days. Went this morning to pick up the vehicle only to learn that they required additional charges of $15 per day and had to run a credit check. Their advertising of "The easiest way to rent a card with a debit card" is absolutely misleading and deceptive!! I had to tell my son today that our vacation is not happening this summer. Not good!!

Andrea Williams

This company is terrible I would give it zero if I could we reserved a car at the airport with our debit card were told we could not use that same card we had to have a credit card unless we had a out going flight which I have no idea why that would even matter guy at the counter was no help looked like he could care less called customer service several times and they would not refund our money even though they did not provide us with a car disputed charge on our bank account only for it to be reversed again probably because of this slimy company don't use them they are a scam!

Negrea Veaceslav

Great experience

Anna Smith

Employees are very helpful. Management seems a bit off, but other employees make up for it with their generosity.

Erin Palmer

Desa Hendrix

Go to this place and you pay $50 a day for a dirty car with tons of dents and scratches. Since this lot is only the dollar name you have no repercussions.i tried to get another car but this manager wouldn't approve it. So I had to get the car I had no choice because my car broke down. Go to the airport they actually have guidelines they have to go by as far as shape of the car. If I'm paying money I at least want a nice CLEAN car

Nosey -

Bijay Acharya

Recommended

Rick Lindsey

Guy Harris

Not in terminal but located adjacent to the airport with quick shuttle service. Upgraded us to a Ram Laramie truck at no extra charge. Hesitant at first but loved the ride after we drove it. Interior as good as it gets and smooth comfortable ride. Enjoyed the Sirius radio.

Juanita

I cant even give them One star. Do not go through this place as cheap as they come up they will get you at the end. In November 2012, Dollar, along with sister company Thrifty Car Rental, joined the Hertz family of brands following Hertz's acquisition of Dollar Thrifty Automotive Group, Inc. ... Thrifty serves both the airport and local markets through company-owned stores and an expansive franchise network. They are all connected. Go somewhere else that has nothing to do with them. They are a bunch of crooks. I went through a toll in which they never told me about and they charged me ( the car place) 15.00 for administravie fee. For a toll that was only .50 cents. They do not tell you anything in regards to tolls and make sure that you take pictures of your car of EVERY scratch and all, because they almost charged me for a cracked windshield that the car had already. Lucky someone had complained about it and it was documented.

Rosa Carchipulla

Sharon Ferebee

Fair prices and friendly staff

Geonbaek Jeong

Hi, My flight is Saturday AM 08:30, can I return the car at around 06:30? Is the returning office opened from 07:00 or is it opened for 24hr ?

Justus Cook

I had a very pleasant experience at the counter here in Norfolk. The staff was helpful and checking out the car was simple. However, I do have an issue with Dollar Rent A Car as a company. Four days after returning my rental to the airport I started receiving robot calls from the company telling me that my car "may" not have been turned in and that I should call their security department to avoid possible legal action. I looked it up and other folks have had this issue so I ignored the call. I figured "Oh, either they'll rent it out to someone else or walk over to the lot and verify that the car is there and the issue will clear." And I hate automated calls; if the issue is important a representative can contact me directly instead of wasting my time on hold. But the calls kept coming. Two calls a day, harassing me, all threatening legal action because they can't properly account for their cars. When, after 15 minutes on hold, I got through to their security department, I spoke with a very friendly lady who told me the car had indeed been turned in. The staff at Dollar Rent A Car were all outstanding, but I am extremely annoyed at the company itself for dumping the responsibility of inventorying vehicles on the customer.

daniel sowder

Rented a car for a trip to DC, car smelled like a wet dog and vomit.

Chalapathy Devarakonda

Worst customer service and choice of cars

Naizeah Nance

They made my whole weekend! After going to Two different enterprises and having a horrible experience i came into this rental place and they were happy to help. They got us in a car quick and easy! Highly recommend them!

Brian Lunt

Flight delayed. When I got to the desk they had canceled the reservation. Said rates had gone up and quoted me more than double. Wouldn't honor my previous rate. Terrible company policy and horrendous service when I tried to work it out. They might be a good deal but you run the risk of getting hosed.

Heather Biddle

They used a little known provision in their terms and agreements to avoid refunding his money. We're not done with them yet. Be aware.

Dannette Johnson

Wonderful , kind , thoughtful, heaven sent. You never know how one feels when they have Someone to give them a another chance. Thank you for being my second chance!

Leah Ketring

I lost the key to my rental car and worked with Elizabeth Griffith at Dollar Rent a Car on Easter weekend. Not only did she help me think through the situation, but sent a picture of handwritten note giving AAA authorization to make a duplicate key. She was wonderful in helping me think through options and going well beyond call of duty to help me resolve the situation. I cannot say enough about how she and her manager have helped resolve what turned out to be a fiasco due to my own fault. Also, I had to extend my rental agreement due to another rental agency not having the car they promised they would have (Enterprise).. Dollar was able to quickly extend the rental.

DAWN MORGAN

Homes By Preda Fairfax Realty

Mykel H

Good service and shuttle to GSP airport around their corner.

Matthew Koenig

Mary Kay at the front desk was great. Booked through Expedia and there were no additional fees at pickup. Upgraded us to full size SUV with Sirius Xm. Overall great experience.

Simon Spencer

They failed to have the car I reserved months in advance and instead gave me the choice of a downgrade to a car my family wouldn't fit in, or an upgrade for $105. Counter staff member was terrible, abrasive and rude. Followup (Aug20): Thanks Justin - I emailed your customer service on July 7th, immediately after you took $105 off me. They said they couldn't help until the rental was over. I emailed again July 14th and they said they'd forwarded the email on to customer care dept and said to expect a response in 14 - 21 business days (!). I haven't heard anything since - this is awful customer service.

Beverly Vance

Good communication between customers and staff very very efficient and very nice vehicles I enjoyed the experience. Great place!

Michele Hub

Car was fine, but they lowballed the quote then charged $15 per day to add a second driver!

D. Gonzalez

No complaints here. I got a car at a decent price

hamad almansoori

(Translated by Google) Excellent company in dealing with car insurance is expensive in all insurance companies .. I recommend renting through the Internet in programs cheaper prices in car insurance (Original) شركة ممتازة في التعامل بس تأمين السيارات غالي في كل شركات التأمين .. انصح التأجير عن طريق الأنترنت في برامج اسعارها ارخص في تأمين السيارات

T L Edg

Friendly staff, very helpful

Tanika Brown

Missy Linius

Giving 1 Star as I must rate with at least one star. Booked through priceline what looked like incredible deal to me. When I went to airport to pick up the car, I was made aware of following: 1. Spouse driving the car will be additional charge of $10 per day. 2. I cannot take the car to MT as it is their policy. (Was mentioned in fine text in their booking which I admit I didn't read until I was told about). I was told that if I take the car to MT, there will be cap of 150 miles per day and additional mile will be charged at $0.25 / mile. Wondering who drives a rental car for only 150 miles a day? Not a good experience at all.. Thankfully I could rent out another car but almost at 1.5 times the price.

Kelly Ann Varonfakis

I rented a car for almost three weeks. On pick-up, the wait was long and the staff tired; on drop-off the service was friendly. The car itself was rather dinged up, and it was an inconvenience to the staff when I presented the form that identified scratches. Tip: On drop-off, give yourself extra time at this location. When I picked up my car, other people dropping off couldn't find anyone to help them...the same thing happened when I dropped off. Tip x2: refuel your car within 10 miles and keep your receipt to show them.

Babak Hoseini

They are scammers. they charge you at the end left and right. the quote says estimate which almost 50% of the final charge. They charge you for service, facility,fees,.... so if they said estimate is $200 at the end you will pay $400.

Blanca Edna Velez Young

1 star is too much. Horrible service. For not honor reservation u

Billie Jean Perrone

It wasn't Dollar, it was Advantage in Newark airport. So far so good. I haven't brought the car back yet.

Niranjan G

Do not rent from Dollar... They scam you after returning the car by claiming damages

Julia MacMullan

Friendly service, quick rental set-up and cheap! Thank you

Luis Rodriguez

Had the car ready and cleaned. Be prepared to pay $15 for a shuttle fee to the airport. I thought that was weak. I ubered!

Ericka Iwanski

Rented a car in Dallas, Customer service is horrible, they lied and charged for "extra toll fees" 2 weeks after the renal was returned. Nobody would help when I called, just said there's nothing we can do. First and only time I will ever rent from Dollar. If I could I wouldn't even give them one star

B T

Slow lines not great staff difficult to work with

Greg Trimble

Jeremiah Rice

Very helpful young lady at check in.

Gerald Ayers

Understaffed, one guy did the cleaning paperwork transportation to airport and back, had to clean the inside windshield

trent Wetherald

Very slow service. Waited for over an hour for my car and there was no one else in line.

angie hunt

Good experience. Nice staff.

Günter Vitting

Car Agent refused to hand over the car! When we arrived after a long journey at the car rental I noticed that it is about an automatic car. I have asked very politely if I can not have a switchgear, because I have not had any experience with automatic cars. First a certain Mr. Oskar told me that it would cost $ 50 more a day if we were to take a car with a manual gearshift. Then he showed me how to use the car. When we told him that we prefer take the switch car, although it should cost almost double, there were all-New Jersey only automatic cars. When we told him that we then take the car, he refused to give it and ordered us a taxi, because he could not take responsibiliy if something happened to us. "I could not possibly reverse my reflexes to switch from manual shift to automatic. " Then we drove around for 3 days by taxi, bus and train. Which cost us around $ 300. On the fourth day I rented a car in Ridgewood, New Jersey for one week and gave it back safely. Absolutely unfriendly service or no service whatsoever Sadly some nice places in the great indian wilderniss we never reached because of this nonsense an unprofessional Guy. Not recommended ! Feedback geben Verlauf Gespeichert Vermeiter hat sich geweigert das Auto auszuhändigen! Als wir nach langer Reise bei der Autovermietung angekommen sind bemerkte ich dass es sich üm ein Automatikwagen handelt. Ich habe ganz höflich nachgefragt ob ich nicht einen Schaltwagen haben kann, da ich noch keinerlei Erfahrung mit Automatikwagen gemacht habe. Erst sagte mir ein gewisser Herr Oskar dass es pro Tag 50 Dollar mehr kostet wenn wir einen Wagen mit Manueller Schaltung nehmen würden. Dann zeigte er mir wie man den Wagen benutzt. Als wir ihm sagten dass wir lieber den Schaltwagen nehmen, obwohl er fast das doppelte kosten sollte, gab es in ganz New Jersey nur noch Automatikwagen. Als wir ihm sagten dass wir dann den Automatikwagen nehmen, hat er sich geweigert ihn zu geben und hat uns ein Taxi bestellt, da er nicht verantworten könnte wenn uns etwas passier." Ich könnte unmöglich meine Reflexe umpolen um von Manueller Schaltung auf Automatik umzusteigen." Dannach sind wir 3 Tage mit Taxi, Bus und Zug herum gefahren. Was uns um die 300 Dollar gekostet hat. Am vierten Tag hab ich mir in Ridgewood, New Jersey einen Automatikwagen für eine Woche gemietet und ihn heil wieder zurückgeben Absolut unfreundlicher Service bzw gar kein Service whatsoever NICHT empfehlenswert !

Sarah Clary

Kali Cabrera

The check in lady was very efficient. The vehicle was dirty and it had a smell. I told them about it, but it didn't seem to really matter to the check out person. The car was also very dirty on the outside.

Moon

I reserved my car ahead of time with a discount code. Didn't have to wait long for my rental; they just had to bring more cars up from the big lot. There was only one attendant and she had to help a couple with a carseat, but she was not gone for long. The line was really short. The car was clean and practically new. Great gas mileage. Return was very easy; just pulled up and got my car looked over and received receipt. The bill was exactly what I was quoted online. Would definitely rent from them again!

Javid Ismayilov

DO NOT RENT A CAR HERE THEY WILL SUCK MONEY OUT OF YOU AFTER YOU BRING THE CAR BACK... So I rented the car right. No one even wanted to check for the damages I had to asked them to come and look to a car and when they did they didn't even market every single damage. So when I broth the car back and left some lady name Michael or something called me 40 min later saying windshield has a rock chip ! And I have to pay it . And there is no way around it . When rock hits your windshield you will hear it no matter what.. I know I didn't had anything like that ... so they still going to charge me .. I would pay for it with no problem. But I know it's bs !!! Go ahead and rent it see what happens

malinda taylor

Michelle James

My rate was 65, by the time I signed the rental papers my cc was authorized $450 !!!! Cost was 238.90. WH0A...was expecting at most 120....it was dbl! Wont be back

Kevin Sumsion

It was an okay experience. Car we were given was scratched down the side of the passenger door but drove okay. It was weird to just be handed keys and told to go find our car in the lot after checking in.

Nicolas Sotgui

Be careful the reservation name MUST be the same as the driver name and the credit card holder name. They can't make the changes on site... This is ridiculous...

John Pan

Slow process but good service overall

Kadedra Best

T Davis

I rented from the 201 N Collins location in Arlington. Overall good experience. The Customer Service Representives are very kind and welcoming--especially Erin. My car was as expected and I had no issues with it. I do have a few not so great aspects of my rental experience: 1. $300 deposit to out of town renters. 2. This location opens at 7:30am but did not open until 7:50am. 3. My car was a bit dusty on the outside but I understand that was due to it sitting outside. But the inside wasn't cleaned as well as I'm accustomed to with my past experiences with Dollar. I believe this was just one of those off days. This is why I still recommend this location and give them 4 stars.

Amelia Rexford

Great customer service. Their compact cars don't have cruise control, but they quickly arranged an upgrade for a reasonable price.

Amos Eckel

Jackie Smethurst

I wish I could give it a zero rating because Dollar Rent a Car is terrible! I rented a car in Ft. Lauderdale and was told that it was $10 a day for a toll pass, but I told the lady at the front desk I was only going to go to Key West for one day, so she said I wouldn't need the pass then and that I could just pay the tolls myself that day. So I go to Key West one day and the tolls are automatic, so there was no option to pay like I was previously told, so I looked the tolls up online and it said they would be sent to the owner of the vehicle, and since this was a rental car, I assumed it would be sent to Dollar. So when I got back and returned the car I told the woman at the front desk about the tolls and she said I would just be billed for the tolls on my debit card that I had provided. The tolls totaled $7.26, yet I was charged $112.26!!!!!! Apparently there is a $15 administrative fee per toll that I was not told about ahead of time!!!!! Later I was told it was in the paperwork I was given, but I wasn't given anything to read until after I signed my name on the screen, so I had no clue about this and would not have rented the vehicle if I had known that. So basically I was NEVER informed about this when I rented the vehicle in Ft. Lauderdale, otherwise I would not have gone with Dollar, and there wasn't any paperwork given to me until AFTER I signed my name on the screen, which did NOT tell me about these $15 administrative fees per toll! This is so outrageous! I specifically asked ahead of time and was told FALSE information. In addition to this nonsense, Dollar overcharged my card the first day I rented it and I had to call customer service multiple times to have them refund my account! So obviously no one knows what is going on at Dollar! I will NEVER do business with Dollar again and I would NEVER recommend them to anyone! $112.26 for $7.26 of tolls?????!!! That is outrageous and ridiculous!

Jürgen Polath

The best company to rent a car in Newark. Very friendly staff and good and clean cars

Christopher French

They closed the desk as we were walking up to it and they sent us across the aisle to another company where there was a long line and 1 agent. Horrible service. Rent from any of the dozen of other options.

Doug Powell

Super helpful friendly staff! Great prices!

Danylle Hayden

Terrible experience! I keep getting repeatedly billed for a rental car that I returned. Rented for 13 days and charged for 29 days. Their bill clearly shows that the car was returned in 13 days but they are somehow still trying to charge me for an additional 16 days! They are a bunch of scum bags! Do not trust them!

David Taylor

Due to a flight mixup, I arrived in Greenville, SC at 10pm. I needed to get to Durham, NC for a job interview the next morning, then drop the car at the RDU airport. The SC location is a franchise, and so couldn't officially get their cars returned from the NC corporate headquarters. The manager worked really hard to figure something out, and I was able to make it to the interview on time! They went above and beyond the call of duty to help me out, and I am extremely grateful.

daniel yang

Long lines but probably due to rebooked flights.

Jerri Stilson

Requested a car for 3 hours and was told I had to rent for the day. Got charged over$100 for a rental that should have been$40. Wasn't told about the $250 deposit at time of rental, found out about that later. Poor customer communication and service. Wouldn't recommend to anyone

Amy Schleicher

Booked through Kayak for $184 for a week and they billed us for $409. TERRIBLE, DECEPTIVE CROOKED PRACTICES

Edward Simangan

No Issue.

Christopher Sizer

Friendly staff good location at the airport

Derrick Ouzts

The service was slow even after making ALL reservations online 3 days prior to arrival. Attendant felt the need to give a lecture about rules and policies that were not included in the online rental agreement.

Tamia Odimegwu

Terrible terrible called customer service and they hung up on me spoke with Ed he is the manager He talked over me hung up on me very rude

Amellia Mccallum

Out want dollar out was hurts....manlet me tell you skip this place horrible !!!! Quoted me 117.82 left there paying 548. For a one and a half day rental

usnickmotorsports

Don't even deserve 1 star. This place sucks. Pay more and rent from a better place. Been waiting 45 mins already.

Karen Cupstid

Best price and quick to get out of the airport and easy return. Car was clean. No problems.

Phil Kalstrom

It's okay. Their rental rates seem to be less than the competitors, but as is often the case, you get what you pay for. The cars are not always in tip top shape, and while some of the employees are great, some have no idea what they're doing.

Dan Kvinge

I showed up with a reservation from Thrifty (off airport) and Dollar got me a cheaper rate, and a great car...a one year old Subaru Crosstrek. Car was great and experience was good too. Carol Jones at front desk was very friendly and helpful. Return experience was good too. I would use again.

Doniva Davis Jr.

Driving only 1.5 hours, rear passenger tire blow out. Could of been fatal. Lots of trucks on the road. Getting a tire now at our expense. Not happy at all!!!

Max Lindsay

Always happy to get a car from Dollar in Milwaukee... BUT, I have been trying to get a problem resolved with my Dollar Express account AND CAN GET NO HUMAN TO ASSIST THAT CAN DO SO. I have been a Dollar Customer for 16 years now and rent a minimum of 30 weeks each year. You would think this would warrant some assistance, but my account opens, and comes up with an error which prevents me from accumulating loyalty points. The only human I have spoken to in customer assistance eventually gave up and said "well, I don't know what to do" and told me to call them whenever I want to rent??? Trying to get through their customer assistance is IMPOSSIBLE and nobody seems to care. The folks at the counter/desk say they can't help and can only point to customer service (and their limited hours). Customer service can't seem to help and I can't find anyone who can point me to a higher level where someone can decide on a solution. Unfortunately, I will likely be leaving Dollar as a rental company. PLEASE KEEP THIS IN MIND. If someone from Dollar sees this and wants to help, look up the account of Gary J Lindsay of Virginia (you will be able to find a Gary Lindsay that regularly rents from the Milwaukee airport location).

Jessica Paredes-Jimenez

With all due respect this is by far the worst car rental company I have ever had to deal with management overall does not help in any way when I reached out about an overcharge they decided they wanted to give me even after returning the car in same condition it left they lie just to charge you more money I do not recommend this company only gave it 1 star so this post can alert others before coming here.

Audrey Minor

Waiting at the airport for over 30 minutes to get the shuttle due to no one answering their phone. Finally arrive and there is one worker for both Dollar & Thrifty. One building; 2 counters. Definitely not worth saving the $5-6. Go with an on site car rental agency.

shark god55

Very nice very helpful very good car company. Would recommend my family to this dealer

Lauzon Z

Horrible customer service. First off the representative I dealt with was rude at the counter. Second the lady told me at the counter you can't use prepaid card Sir. I didn't argue I just insisted it was not a prepaid card. I told her I will be able to use the card the women tells me how are you gonna gonna tell me you can use the card and I'm telling you you can't! The women went and got the manager neither one knew that Green Dot makes credit cards lol! So the manager goes run it through and see if it works it went through and they both looked dumb founded and the manager said I didn't know that lol! Also the Camry I got does not run like its supposed to, not getting the proper gas mileage at all and the car light already has maintenance required soon!

Tim Philipps

Pleasant staff, easy exit. Portland taxes are excessive! $51.00 on a 3 day rental, one of the highest I have ever paid. Higher than Chicago, New York, or Los Angeles. At least the weather was nice.

tom legrand

Walk away, folks. Just walk away. Horrible on every level. First, they are loaded with hidden charges ($20/day for driving "out of area", $5/day parking fee) in the fine print. Second, did not have a car even close to what I requested. …

David Ornellas

Affordable, fast and good service

alexander katan

It was stress free. I’ll definitely recommend them.

Hani Dieratani

Very good...thanks

John Saunders

Efficient, friendly, helpful staff. My best car rental experience to date.

Cameron Knight

Awesome staff. Very knowledgeable and adaptable to your needs.

Harold Smith

The place to rent for frugal folks.

Ann Underhill

Ed Gray

DON'T DO IT!!! I bought a car in September/October 2017. I have 4 children and said why I needed it. They placed me in a car that was on a factory recall FROM MARCH 2017 for defective engine failure. My car shut off with me traveling 70 mph with my kids in the car. We were stranded for 2.5 hours waiting on help. I have attached copies of the recall I called to try and ask why they sold it to me and no one has called me back. I even posted to my facebook about it because I initially thought it was my transmission. My coworker told me to look up recalls, or I would have never known they sold me a car 6-7 months after the recall was initiated NATIONALLY! ALL THEY WANT IS YOUR MONEY!!!! I am contacting the better business bureau as soon as I can. Now I am starting over and wasted valuable money. If you value your life and the lives of your loved ones, DONT TRUST THESE PEOPLE!!!!!!! Some people write bad reviews because they feel cheated later but knew the cost up front. They put my children's lives in danger and that is something I can NEVER forgive as a father. They are my world.

Dan Shaw

I had a reservation for a car which started on 3/14/18. I arrived in town a day early so I needed to pick up the rental car on 3/13/18. I fully expected my cost (which was $149.69 for 3 days) to increase somewhat. I never would have imagined that that one extra day would cost me $135.23 (Total cost went up to $284.92). The lessons I learned are that Dollar will take advantage of their customers and that I will NEVER rent from Dollar again.

Shayla Jennings

Only gave one star because you have to rate in order to make a comment, otherwise it would receive zero stars from me. Booked for reservation in advance just to get to the location, waited 30 mins just to be told that there were no cars available. I am highly disappointed in the business, the customer service, and overall management. I'm sure there are suppose to be inventories completed to avoid situations as I have encountered this evening. I do not recommend going here for a rental at all. Save your time and money to go elsewhere. Hopefully this problem is resolved soon. I took the time to write this comment because people need to know how this business is running and like myself reviews are very helpful indicators.

Matt De Venuto

Always a good experience at this location. Nice , low mileage clean vehicles at good prices coupled with good service make this my go to car rental in the Greenville/Spartanburg area.

Ravikanth Pamidimukkala

Alam at the front desk was super helpful. Customer friendly staff. Do not go for any other rental option in Newark NJ, if you are seeking good customer service

col pet

Huggins PHIRI

Just read comments by other would be customers and their experiences and I was left wondering if that’s the same place I was at and got my car three days ago. I would have given them five stars, but I’m holding back one because I feel there’s need for improvement overall. Jennifer was AWESOME.

Claudio Rosella

Very nice people with a fair price for the rental.

Samantha Enid Casais

Great customer service and help you very well

Judy Hunt

Aaron Chivington

Ernest Wheelwright

Jeramiah Wood

Great

Germaine Briggs

If your credit not good and you have money this is the company will work with you. Your cars are in good condition. Service is good and fast if you are member.

Jennifer Le

Extremely rude customer service. I have never seen so much attitude in the tone of voice when you're asking questions. I asked to speak to the manager and she just pretend she wasn't there. I highly recommend using another company because it's not worth the trouble.

Joann Perez

(Translated by Google) Good service ❤ (Original) Buen servicio ❤

Andre Morariu

Good service . Great Buick SUV . Drop off part was a little bit more difficult. I think that the Memphys Intl. airport needs better signs to make it easier for car drops off. Otherwise Dollar Rent a car was good except that we have Triple AAA but we never got the discount. We were never asked if we have AAA. Would have given 5 stars rating but since we didn't get the discount you get an only 4 stars customer satisfaction.

Roberick Strickland

Great customer service. Jennifer was a great sales person..Very helpful. Clarence was very helpful also. I recommend this place!

alan ziter

Brian Lambert

Good experience

Donna soucy

Jess Smith

Not the best rates but not the worst. They're okay.

James Bradley

James is the best customer service rep ever. Always with a smile and very helpful.

George Kanouse

Phone number listed is wrong or doesn't work. Just rings and rings.

Sarah Munsterman

Dallas Roberts

Both online and at the desk I told them I did not want the extra insurance. At the end of the transaction the guy handed me a paper that looked like a receipt of my car rental and asked me to sign it. I did thinking it was just a receipt. When I got home I saw that they had charged me twice for the car. When I called they said that the second charge was for the insurance that I specifically had said no to! The "receipt" I signed was actually a little contract for that insurance. Very dishonest!

Ed Stanley

Good experience

bambi stenger

Juelene ReedWhite

I arrived 20 minutes before closing, but the staff still took care of me and I was able to get a rental. Returning the car was with ease as well. Good value.

Bri Nelson

I usually have a seamless experience. I rent from them each time I fly in here

Dana Jones

BAD service! Please read ALL the fine print ... u need a major credit card, or there are additional charges & so many conditions ! While they seem good online.... not at all in person!

Chantel Buchanan

mohammad murtaza Shahzad

Ruben Zuniga

The lady at the desk was very nice and i got a very nimble vehicle with extremely low mileage. Only complain is the return on a red eye flight is a little scary (no one around). Still good enough!

Tee Thompson

Very good courteous service and professional staff provided to me when renting my car.

John McRae

The rental car was excellent, and staff friendly.

Dave Sanders

Cant fault the service & quickness to offer free upgrades due to the bad weather. like to particularly thank female duty manager on the 16 / 02, sorry I didn't know her name...

SSG Herrera, Rafael Tiger 35

Jonathan Kline

This actually a zero star rating! We did our rental thru the Expedia app. When listing things needed for check in it only listed an ID and credit card or debit. When calling their customer service line the same requirements where listed, nothing added. Upon check in we find out they still have to approve you thru thier credit check. Instead of holding to the requirements they list on Expedia and thier customer service, they denied us. We were left with out a vehicle. Thankfully Enterprise holds up to their requirements and we got a better car there for the same price.

Dave Peterson

My wife made a reservation with them when she landed they would not give her the car unless she paid for the extra insurance which is illegal we have tried to call and talk to someone but it says closed. If you have full coverage insurance do not take the loss damage waiver your insurance covers the car.

Will Jones

Jim Turner

Rude staff that would rather argue than give you help. Find another car rental place.

David Holda

I had a positive customer experience here. The clerk was very helpful. She even printed me a map with directions to my destination. The car itself was a bit dirty on the outside, but all-in-all it got me around just fine.

Jessica Jones

Martin Heslin

Nice people. Slow system. Agent London was very helpful.

Denise Ann Gomez

The first time I rented a vehicle from Dollar Car Sales I was met with respect and served with a convenience that met a five star quality of Care. The Employees who work with us every day are truly trustworthy and loyal while displaying respect to everyone they meet on the daily. Respectfully, Denise A. Gomez

Paige Salveter

Worst customer experience ever. Repeat of last year. You have 5 attendants and only 1 person gets a car about every 15 min. Horrible who's the manager here as having the same experience as 2015 give me a break

Eric Bressler

They list their hours as opening at 5am, but they won’t let let you rent a car until 8am. Nothing like waiting around for 2 hours.

Erez Mani

Olesea Burdujan

Tynetha Thomas

The cars are well maintained and clean with very few miles. Patricia the employee that helped me was pleasant well trained and very efficient in her job.

Gowtham B

Frontdesk employees are soo nice and helpful

Alba Scruta

Not too busy, but with only one employee and a problem with the first customer in line it started to build up quickly. Luckily this Dollar/Thrifty combo counter is owned by the Hertz counter a few kiosks down so three of us were diverted to their counter for service. A bit longer due to their having to go back to the other counter for keys and a fairly thorough (and unnecessary) explanation of every possible upsell opportunity available.

Toni Terry

3 out of 4 times we’ve rented a car in advance, we’ve had to wait an hour to actually get the car.

joel smith

The person working the desk was very efficient, knowledgeable and friendly. The pick up went smoothly.

Dylan Adams

Carol McClelland

I was in and out of the airport in a flash because the Dollar employee was so efficient. And the after hours drop box was very convenient upin turn-in, enabling me to just drop the keys in before my 6 a.m. flight.

David Ray

Wear traveler beware. The older lady at the desk (Russian accent) ripped me off. Told me my Jeep rental wasn’t available early (it was there that night and there the next day in the same spot when I drove it away). It was there the whole time. She was so nice in being able to put me in a pick up for a slightly additional price. (She did this by adding on the liability and damage insurance without my permission.). To remove what would have been $300 in extra charges, I had to return the truck ($25 early return fee). It’s now been 5 days and no response to my contact with Dollar re: this issue. Lesson here: don’t expect honesty from Dollar in SLC, get everything on paper, review carefully, and only then sign a rental agreement here. If you get the older Russian lady as your rep, maybe get the manager instead.

SD Kowalski

Very slow check in. Only 1 person in line and took 30 minutes to check in and another 10 minutes to get car. Employees move as fast as Slooths (IMO). Over charged for prepaid gas. Told me it was the going rate around the airport. However, one block from the rental pickup, gas was 40 cents a gallon cheaper. Advice, do not prepay for gas unless you want to pay high premium prices.

Julie Harlow

Never came in contact with an employee who could help me with my account. Sent me out with wrong keys and held out $350.00 for a incidental deposit. Normally it's $250.00.

Tiara Buie

Dao Au

I would not give this place a star if I don't have to. Here is the story, I rented the car here and everything was fine until I returned the car. The tire was blown out because of a nail in their parking lot (is it on purpose? I don't know). I had to pay for the damage. Two days later after I returned the car, I received a call from them saying that there was a damage on the windshield which was not found at the initial exam and they demanded an additional payment for the damage (Really, does it make sense?). This is my first time and it's also my last. You decide whether or not to give this place a try.

Michael Gordon

Great staff and service. Made it easy!

Cassie Johnson

They are liars and have really bad customer service!!! Would not recommend getting a rental here!

Katelyn Palsgrove-Hunt

I spoke with Caroline and she extended my rental a day with no problem because my flight was cancelled. I've had a couple experiences with Dollar and they have all been wonderful! I highly recommend.

Judith Korbanka

Renting with Dollar Rental Car was one of my better experiences. I travel a lot, and renting a car has rarely been easy. I really appreciated how efficient Vickie was in renting me the car, and how painless the experience was. The rates were very reasonable and I didn't get the feeling that they were trying to trick me with hidden fees. I will definitely be renting from them again.

Diane Azais

This particular location is terrible, DO NOT RENT THERE! After the shuttle ride from the airport, I went to pick up my car and they gave me a DIRTY CAR. I complained about it and they refused to change it. The woman who was handling my reservation just laughed stupidly at me. Later on, I realized after trying the windshield washer once that the car HAD NOT BEEN SERVICED AT ALL! There was no washing fluid at all. I am guessing that given the state of the car, no security check and no oil check was performed either before passing the car onto the next customer. Then during my trip, my car keys were stolen, and due to a mistake on my end, I did not have roadside assistance. I was fine with paying for it as long as someone from Dollar could tell me how to handle the issue and what to do with the keyless car I was stuck with. That's where I realized they could not care less and the franchise owners themselves had no idea what to do under these circumstances. On top of it, they messed up when registering my car and could not find it in their system when I called! It took them many long calls from me to finally find my file. I was supposed to drop off the car at a different agency, and both agencies kept sending me back to the other one, and in the end REFUSED TO ADVISE ON MY VERY STRESSFUL SITUATION and left me to fend for myself. They did not even have a spare key they could have overnighted to me like it is usually done under these circumstances. They would not even tell me where to drop off the car with the tow truck. THEY HAD NO CONCERN AT ALL FOR MY FATHER'S SAFETY OR MINE. I explicitly said that we were basically stranded on the side of the road and had no access to our luggage that was locked inside the car. Yet, they could not care less about the fact that we had no clothes except the ones we were wearing, possibly no cash, and that we desperately needed to get my father's luggage back at most in two days so he could catch and international flight. The tow truck guy from Gardiner fortunately was a good man and helped us get the car to a Toyota dealership to get it opened so we could retrieve the luggage. So, to the idiots from the Dollar franchise in Jackson who were incapable of thinking of it on their own... the tow truck guy is far better at his job, and at doing yours, than you are. Of course, Dollar did not even offer a discount on getting a new car for the rest of the trip, to make up for their lack of reactivity and their incapability to advise me. So I went to a different company and will keep doing so in the future. However, I think that most of the fault here does not go to Dollar but to that particular franchise in Jackson Hole. So to all of my friends who intend to visit the same area, I will advise to stay clear of this terrible Dollar franchise and to go to a different company. Seriously, who needs that kind of stress when on vacation, and I am saying that especially in regard to my father who, at his age, would have deserved a calm and not too stressful vacation. I cannot forgive a company who knows perfectly well that they are having a 65 year-old man run the roads for almost 24 hrs and get stressed out. Also, a large part of their business is dealing with the tourists and their usually hectic schedules, but at the first incident they cannot even provide advice? They are blatantly incompetent. Stay away from Dollar in Jackson Hole!

Jen Hernandez

Worst car rental experience ever! Called because we were going to be a few minutes late on reservation we had for well over a week and when we got there the car still wasn't ready. The woman at the desk was rude and snippy and finally said they were cleaning the car! Why wasn't that previously done? Then we find that they weren't thorough in cleaning because the billing info with names, license numbers and credit card info for the last 2 renters was left in the car. We had private info for several customers. Further, we found out that women were being charged several hundred dollars for the 'hold' but a man was charged $12 for the same type of hold....hmmm discriminatory much? I will be reporting this to anyone I can, including the customers whose info we have now. Will never go here again!

gloryspill1

If there were "negative stars", I'd have chosen that. Do whatever you can to rent elsewhere. I arrived and was told my $750 for 3 weeks reservation my hub made earlier in the day had expired.The cost was now $1400. Shrug. "Prices change all the time. That's the price." I leave and make ANOTHER reservation for $690 for 3 weeks. "Your car will be ready in an hour." (reservation said 20 min.) When I questioned politely, noting the new reservation, I was told "I TOLD you to sit down three times...make me talk to you like a child! Now have a seat, I'll call you when your car is ready."' (the car that was still available for $1400) I, of course, did not. I rented a car from Hertz for the three weeks for $850. I have no idea how this company hopes to make it with employees who CHASE customers away. I was determined to find a car to rent and not pay this company, even if it was more.

Veronica Perez

I was skeptical in renting a car at this location because of the reviews but let me give you my experience. As walking in the office it is small but workable clean and inviting. Janie was the second person that took over since the first young lady was already helping someone but still took the time to acknowledge me. There is a deposit but they will give it back to you in the next few days you turn in the vehicle. When checking the car she took the time to mark all was wrong with it just cosmetic nothing too serious the gas tank is full and you will have to return it full and clean just the way you rent it which is fare I would say. It was easy and smooth process and I will be going for my second rental again.

Pedro Mashpotatoes

Portland OR airport was great! Quick service, loved our car!!

beautiful soul

I would highly recommend this location great customer service. & reliable cars. The cars are not brand new but they're nice and it's less of a hassle to get a rental car.

Colin Hammer

Danielle Flink

Chelena Rogers

Very fast service they were very friendly and great prices

Robinson Teran P

I found the best deal there, the car was awesome and the staff is very nice specially Moises

John Kuch

The down side is that it is off airport so a shuttle ride is necessary. The ride both ways was very pleasant but it still added some time. My only problem is the Thrifty map they give out at the counter does not have their current address on it. The two addresses printed on the map do not correspond to the actual location. I spent 15 minutes trying to find their location on Google maps. The address the service person gave me was for the little gas station/food store across the road from them. My particular Google maps did not give me that address so I had to spend time looking up there location and then picking another establishment near them to return the car. Thankfully I had time but if I had been in a time crunch I would have been furious. Simple fix, print the correct address on the Thrifty map.

gary greenberg

PLEASE BE REALLY CAREFUL USING THIS COMPANY THE PERSON AT DESK WAS REALLY NICE AND SUPER HELPFUL, ALTHOUGH I DID TAKE FULL COVER AND ANY ADDITIONS OFFERED ON RETURN I HAVE BEEN CHARGED DOUBLE THAT WAS AGREED, THEN A FEW DAYS LATER THEY THEN CHARGE THIS AGAIN, OVER $1300 for a 4 day rental.. the car was left full of fuel and the guy said about charging for cleaning pickup, I said he must be joking, we are in Utah.. on way to airport there where fires along the road so the traffic was directed onto the Salt to avoid.. when I hired the car I was never told about cleaning vehicle, also I had made it clear I was going to Wendover to the national parks etc..hence I hired the full size 4x4 double cab pickup I am now fighting for over $1100.00 taken from my bank account without my permission I am now taking a legal case in the US against them DO NOT HIRE WHATEVER YOU DO AS THIS HAS HAPPENED TO OTHER PEOPLE,, READ REVIEWS

Marvin Ellis

I left my Beat headphones in our rental...we back to get them...they had cleaned the vehicle but no one send my head phones although they were on the seat....Any I am a black man and all the attendances were black also....why steal from customers....rachet .the reason you have one star is because I can not do negative stars....you should be ashamed. I emailed the company no response....wow

adam justus

They booked my car and then dumped my reservation without me asking. They were real jerks about it too. Make sure you do not use their franchise.

Иван Валентинович

Very bad service. Just half of prepaid full gas tank. Huge deposite. Very bad.

Helen Purcell

Worst car hire experience ever. They screw you for all they can, especially if you're an overseas visitor. I will never use them again. Be wary of the admin charge for tolls, 15 dollars per transaction!

Tiffany Arney

I rented a car to meet my childrens father in New Jersey for their summer vacation. I read some reviews before giving the company a try. The only thing I was concerned about was "hidden fees". I reserved a car online and it was a quick and easy process. Picking up the vehicle was fast and I was even given an upgrade on the vehicle. Dropping the vehicle off went smoothly and I was sent a conformation email immediately for the return. I was very pleased with the company and the employees were all helpful and friendly. I will definitely be using Dollar car rental in the future!!!

Eric Andersen

We had a flawless rental with Dollar. Came to SLC for a ski trip and needed a 4wd SUV. We were given a four door Jeep Wrangler which met the criteria. Car was basically brand new and only had 1,700 miles. The rental was a little pricier than we thought it should be but compared to the competitors it was fine.

Mia LaShelle

I had an incredible experience this morning with Asia and Jim at the Dollar Rent A Car at the Columbus Metro Airport.There was an error with my original reservation secured through Priceline. Upon calling Priceline for help with the booking I was provided no help or alternatives to rebook. Asia and Jim not only stepped in to help me reserve a car right away but gave me a better rate than Priceline and Jim pulled the car up for me so I could get to work on time. Thank you both!

Mark A. Metzger

Rented a 2016 Kia Soul. Had car trouble last week. Just the PERFECT vehicle for doing my paper route. If I had the money, I'd buy a vehicle like that. Kind o' wish I could buy the vehicle I rented. Wonder if Dollar Rent A Car has vehicles for sale.

Nathan Kraemer

Brenda Dandy

Terrible Customer Service

shuang zhao

This company is completely a den of thieves. They won't show you their insurance price. When you pay the price online and go to their account, you will find their price including insurance is much higher than National and Enterprise. What's worse, they will charge you $15 admin fee every time you pass a toll. Last year I rented a car from Dollar in Milwaukee. I got a bill of $13 toll fee. However, they charged me $105 on admin fee. Renting their cars is an awful experience.

Nick T.

Line is absurdly long and the service is slow

Brandon Seibold

Everything went smooth

Kumar Ujjwal

I was at the Thrifty car rentals almost midnight the service was amazing the two guys at the service desk Travis and Ethan was super helpful. The car was clean.

Memphis Chef

I was very pleasant and polite and was rewarded with rudeness. The lady made me feel like I was interrupting her time/day. She pissed me off so much I went upstairs to enterprise even though they were more expensive. I left with a smile paying more but at least I had great customer service with Enterprise. Dollar... your Memphis Airport location is a pile of $#!+

Lamont T

Did not help me at all by renting a car from very rude unreliable information

Octovius Bolt

The service remarkable and very friendly. Quality prices and cars are always available. Very helpful and friendly.

Carol Sist

Great prices on mini van

Chris Altman

Very helpful and friendly staff. I'll be returning to rent again.

Sherone Cephas

Goddy Kabur

Car and price were ok. They tried to sell me a 4 day insurance for $200 but i had got one online when i booked the car for $45 total. Anyway. Its a 3 star for me because they charged me $25 for returning the car one day early. I thought i would get some cash credit back. I was wrong.

August Darrow

Coast to City Inspections

No hassles, good service

jeremye t

One person at the desk, and about 25 people waiting in line. On a Saturday afternoon. I've never had a problem with the service, but this is really poor planning. Been waiting an hour already, and still 10 people ahead of us.

Laura Moats

First, this would not let me post without giving a rating. I would give them Negative Stars if I could. I had a terrible experience. I reserved a car, and came in on a late flight to Jackson Hole. It was 10:30 pm by the time I got to Dollar. I am a solo woman travelling alone. Everything was basically closed by this time. I forgot my credit card and only had a debit card. They refused to rent to me unless I bought all the insurance, basically inflating the costs tremendously. I was able to get a credit card number over the phone, but they refused to accept it. Given that I can use credit cards all over the world without ever presenting one, I question their reasons for needing to physically see it. I was supposed to drive another 1.5 hours that night, and had no accommodations reserved in Jackson. They were not overly concerned. I left and walked up and down the strip until I found a vacancy. My friends in Dubois had to drive out and pick me up the next day. I do not recommend Dollar. I think their business practices are suspicious.

Madyson Mills

I had a great experience with Ron ! Amazing person knows how to get you inside a car ! Recommend going to him ! Made the experience very well ! We love our new car !

Ingvar Lampard

My first, and worst review on Google! For more than 6 months can't get my deposit back! Every time I've called to Customer service - they telling me that check is already sent. Seems like check is still on its way to me...

Zachary Thomas

Samantha, the customer service agent, was outstanding! Her positive attitude made what would have just been an ordinary car rental process an extraordinary one. She really brightened my day.

Samantha Derkins

too slow. Longest line amongst all rental agencies. Go to Budget Advantage Hertz etc all much faster

Heather Brown

Great experience! Pick up & return was a breeze & took about 15 minutes, if that, each time.

Aaron Buyack

After checking in and given our keys to our car we found that our car was dirty inside and out. After returning to the front office and expressing our disappointment we asked for a new car that was clean. The manager Brian didn't like hearing that his car was dirty and told the associate to void the rental agreement and told us we could not rent from them or Thrifty (who he also worked for) we have never been refused service before. It all worked because we were able to go to Avis and get a larger car for the same price and way better service. I would highly recommend avoiding dollar and thrifty at the slc airport.

Amanda Sorrell

Ron helped me get in a car me and my husband wanted. We thought we were hopeless trying to find a car within a short amount of time. We met with Ron and he had great customer and kept all his promises. He is amazing!! Me and my husband highly recommend him!

Ericka Diaz

Good price

George Lewis

Mary Ann Briggs

Great customer service! Very quick and efficient both picking up and dropping off. Car was clean, in good repair and drove nice.

Dell Mcginnis

Adele Santangelo

Good experience but security deposit was way more than what I paid for the rental.

C Archer

Tried to blame me for an accident that took place on the vehicle before it was rented. Charged me for an accident that took place before the car was rented. Update. They did charge me for a previous renter accident this is a shame they have such poor management and skills that they pray on the less fortunate to make a buck.

tim jones

I use Dollar often in Salt Lake City and find that they are awesome. One time I left my brand new cell phone in the car and the attendant, Justin even brought it over to security for me. Their rates are always very competitive and I get great service every time.

stephanie boyd

I will never use them again, and honestly I will be even more hesitant to ever rent a car anywhere again because of this experience. Rented a car last week. My online quote was $58. *Knowing this seemed too good to be true*, I called them 3 days before my trip to ask if there would be any other fees or costs that weren't included in my online quote. She happily told me *no!* Well after they were super pushy I upgraded my vehicle because of the snow for $12/day, $24 total. SOMEHOW my total ended up being $204. Yes that was after I got the holding deposit back. My receipt included a bunch of ridiculous fees. I was in a HUGE time crunch on my short trip and had too much else to worry about to deal with them. All I know is that was significantly MORE THAN MY QUOTES FOR THE SAME TRIP FROM ENTERPRISE, BUDGET, AND AVIS. So they tricked me and were more expensive than every other rental car place and for nothing but bad customer service. They rush you in and out. I am honestly still so mad. Oh and the whole backseat was covered in dog fur when I picked the car up. So they probably didn't even clean it. With the extra costs they blindsighted me with, I COULD HAVE FLOWN INTO THE AIRPORT I COULDN'T AFFORD ORIGINALLY AND NOT EVEN NEEDED A RENTAL CAR. THEY COMPLETELY WASTED MY TIME AND RUINED MY TRIP. Thanks Dollar Rent a Car. You're a pathetic joke.

Will Heslip

Michelle is a dam good salesperson

Russell Gray

Not sure how folks have had any kind of bad experience with this place. Just returned from a week long trip renting with Dollar in Salt Lake City during what was likely a busy week for them. I will gladly give this group a 5 star rating from my experience. I know most people leave online reviews just for the sake of complaining. So I'll give a positive review. We arrived on the 15th with a reservation for a Standard SUV. After a long day of flying, and delays, we arrived to find a longer line than I had expected. Due to my own lack of knowledge I missed the Express line as I am an Express member and ended up waiting in the line till I could get to a service rep. Our rep (whose name I cant remember) was extremely professional and let me know next time I could skip the line and get into the Express line next time around. While getting everything sorted, I asked if there was a Ford available that matched my rental reservation. Expecting to end up in a Edge, I was surprised to be placed into a Explorer! My only negative on pick up was that I ended up getting lost trying to get out of the airport and ended up circling an area of the airport 5 times... that's more on the airport, and my level of exhaustion from the day of traveling, than on Dollar. Return was simple, and there were no hidden fees or up charges for the week. I dont know how so many people have had a poor experience here, they far exceeded my expectations, and I would gladly rent from them again!

Dave Scott

The service and the car was great. Will be back.

Hideko Hayes

Not happy with their confusing explanation. People told me different things and I almost was charged more than I was supposed to.

Michael Conover

Only took about 2 minutes to pickup the car. I am a Dollar express member which is free. It make everything super fast. Definitely will use Dollar every time I rent a car.

marvin patterson

The Dollar rental was quick, efficient and had a courteous staff!

Damion Olds

Tammy Mckee

The customer service was fine, small up sale (I am sure that is part of their job) but not pushy about it. Answered all of my questions. Location was convenient (traveling with a 4 year old, car seat, luggage etc...) and they were fast and efficient both for renting and returning. Car was clean, fully equipped and newer. Could not beat the price. I will definitely use them in the future.

Tim Peterson

Isaias Arzate

Recieved the car with missing floormats and the smell of weed smoke. I asked the checkout guy that reviews your reciept for another but he said id have to go through the process again and told me not to worry about it. I needed the car so I documented it with pics and video. After returning it on a sunday afternoon the check-in counter was empty. Every other rental company had an employee or two helping customers. Dollar had an empty unlocked office. They had a sign saying write down the mileage, date and time and drop the agreement and keys at lockbox. No pens in the box so I had to go to hertz and borrow one. When I came back there were people looking through the unlocked office looking for pens or taking things, didnt bother to ask. A day later they bill me a $300 smoking fee. They told me they will not take the video and pics as evidence. What a sorry company and employees. They probly charge the $300 to everybody to make up for revenue loss. My employeer has over 3000 employees and I gaurantee you they will all not be using DOLLAR rental and they will all get a nice warning on my experience.

Ron Williams

Overly pricey for basic services. Typical tourist trap attitude. Holding up the bar for why rental car businesses are terrible at customer service. You'll probably be ripped off here, you've been warned. Car was fine though.

Demara Harris

Dave Andrews

Woman behind the counter was nice and doing her best. They are understaffed and I had already had a reservation and paid for the rental and it still took over 1.5 hours standing in line. That's just abhorrent management

Loey Norquist

Great car, staff , easy return.

Benjamin Leininger

Babin Broken

Too far

Chris Martin

Travis Abbott

The car rental process was smooth,the car did the job.But be aware of the extra administration fees they are frustrating, painful to deal with, but worst of all you won't know you have them until you get them. It's a certain cost a day to have the EZ pass but if you go on any roads that have tolls but no toll booths such as the mass turnpike that toll will cost you $15 dollars on top of the cost of toll as a "administration fee".

Songul Hinton

When we first arrived in Las Vegas on June 17th I rented a car at the airport. The front desk employee was very rude, when we were standing in line he yelled at us to come to the desk. Also when we got to the desk he was very rude and disrespectful when helping us. We were not able to get his name. When we were dropping the car off in San Francisco, June 26th, the employee that worked there was very helpful and kind. However when she was checking our information she saw that the other employee from Las Vegas made a comment about us saying that we were very rude. The employee from San Francisco disagreed with that comment.

Anthony Wnuk

Dollar has a policy of charging $15 adminstrative fees for each individual toll charge accrued during your rental period. Therefore, on a recent trip where I unknowingly found myself on a highway (which was the only reasonable route to my destination) where there were camera tolls but no physical toll booths available to pay with cash, I received a bill in the mail (which arrived over a month after the listed notice date and just two days before the due date) charging me a total of $31.60 for an original toll value of $1.60. I recommend avoiding Dollar Rent a Car if possible.

Eboni Stephens

Quick and smooth . Very friendly staff. The only complaint I have is the car insurance was way too expensive: it cost me more than the rental itself. I like how I was able to choose amongst the class of car I selected instead of getting a preselected car. Returning the car was easy and hassle free. It literally took the attendant 3 mins and I was on my way

Mark Dudzik

If you can't adequately staff your business, automate everything! Stop fighting your own business model. This is state of everything in the 21st century

Nathan

Horrible customer service. No one could hardly speak English. Had to call back 3 time to finally talk to a normal person. Will never use them again. Rather take the bus. Slammed me in fees to hold the car another two days. Filing a complaint with the State of Missouri.

Marsha Chun-Matsubara

I always get fantastic value and discount promo codes with Dollar and love renting from them.

Joseph Estefanos

Booked it online. Initial price was $600 for 9 days. we picked up a Nissan Maxima from Nashville and drop in New Orleans. Only to find out when we were at the airport that it is actually $1200 with the most basic insurance!!! I give them 3 stars just because the car was clean and nice.

Sherry Smith

D. A.

Friendly Car rental in middle of Soho.

Len Harder

Absolutely the worst rental experience ever! I picked up a car one Labor Day I took photos and noted all the scuffs and noted a small dime size rock chip on the passenger side. I even had it noted on the paperwork before I left. Then when I returned the car yesterday the return attendant (female African American) was hateful, rude and argumentative, she told me to show her proof and I did but she said that I would have to buy a whole new windshield. First off it is a $15 rock chip that hasn’t traveled and it’s not in the drivers line of sight, however she said their policy is to replace the whole windshield, Really? I said that’s ridiculous however it doesn’t matter to me what they do as I can prove it was there before I picked it up. She didn’t care she just wanted to be confrontational. Some customer service they have at Mccarran. It just seems that Dollar wants to get the biggest bang for their buck and bilk the customers. I’m and totally prepared to fight this with whoever it takes. Secondly this was a pleasure trip, however I travel often for business regularly and rent cars on a weekly basis and I will never go back to Dollar/thrifty/Hertz again until their rectify their behavior and apologize for their employees conduct. Lastly if you are looking for a good rental car company look elsewhere than this shady establishment.

Cathy Paige

Absolutely appalling. The worst customer service of my life. On drop off desk person would only speak to my husband, total misogynist. Then on return I was accused of not paying even though I had my Amex proof. I was also told there was no escalation process, no phone number to call, no text allowed and no email address. My car was held hostage so I double paid and had to have Amex reverse the charges. I also had an empty tank of gas that was not empty when I dropped it off. I would not leave a car here again for any reason. Ever. They are cheap and you get what you pay for. Nothing but a horror show.

Larry Williams

Very helpful and friendly

Kevin Hodges

Michelle Wagner

After shopping through Priceline, Dollar was my best bet. I had a few questions about mileage and insurance, so I called Dollar directly. They answered my questions and were able to offer me an even better deal. Make sure to print out your confirmations to take to the Rental Counter! Everyone from Customer Service to the Rental Counter Staff treated me well and went beyond my requests. The Nissan Altima was a perfect fit. Thank you for making my travel throughout Missouri enjoyable.

Chris Freeman

Nice and simple process, and then drove me straight to the terminal front door after returning the car. Great customer service.

paul prochnow

Arrived late and all econo was out so we moved up to a Rogue. All in all it adds up to like $50\day. We made a Laughlin trip.

Ricky Hanks

Great experience...Easy and Affordable...Very Courteous Staff that showed willingness to help!!! Thanks Dollae!!!

Abdelaziz majdi

Close for the weekend

The Ethereal Aquarian

Donnie Collins

Experience was just fine. Hope there are no extra charges. I left my golf shoes in the car,wander if I ever get them back...

Jeffrey Golling

Watch for the insurance up charge. They dont tell you about it until you get to the counter... very expensive insurance for the week....$400 up charge.ouch! Watch out for the rocks.

Warzone Wrestling

Horrible location in regards to employee trust. Left some brand new items in the vehicle and they were stolen by the employees in this location. Not to mention, this is a company that does not offer a direct line to the desk at this location and when you call for service, they will hang up on you multiple times. Very disappointed on how they treat their customers. I will never rent a car from Dollar again, especially this location.

Spencer James

These guys were terrific. I had a car with some issues and was about to drive a 7 hour trip. I went back to the rental place at the airport to see about an exchange of cars and they were so helpful. The guy helped me at the outside counter rather than make me go inside the main building and wait in line for a car exchange and to my surprise gave me a car upgrade, and a $50 credit for next time I rent with Dollar. I would say that is great customer service as when I arrived I didn't say much of anything and didn't complain, he just took over immediately and made it a really great experience.

Lea Robinson

Monique at Detroit airport location made our experience fantastic. Monique was friendly, efficient, professional and personable. We went through the paperwork and had a car in under 10 minutes. Thank you Monique for a great welcome to Detroit.

Lashondra Rayford

Service couldn't be anymore terrible. Nobody has ever answered the phone here in the history of its existence. They never have the cars they advertise and the service is just downright terrible. They should rethink their business plans because it's not working

S C

Zeph Casias

K Vitale

Polite staff-quick and efficient

Richard Robles

Fast and friendly

AZ Pure Player

Waited 1.5 hours to get the car. Which caused a missed reservation with my family.

M Franks

Got in very late due to flight delays. Scott took care of us, with a smile. Thanks!

Hope Oliver

fazil itsinzi

freda s

Easy transactions and no bad experiences

Lorena Marie

Very prompt, efficient and professional. Quick and easy. Shuttle to airport was there within minutes. I will use this location again. :)

Glenn Krieger

Deborah Erickson

Be aware, this particular location does not come out to inspect the car with you. Husband asked her to come out for inspection and she said "we don't do that anymore". There was a crack in the windshield that was hidden by the inspection sticker. When we returned the car, they charged us $155 for the windshield. Funny thing is they honed in on that exact spot as soon as we got back, like they were expecting it to be cracked. AND DO NOT under any circumstances pull the lever on the toll transponder, it will activate it for the daily rate. Even if you don't go over a toll road. We just got a bill for $47, 2 weeks after our rental was returned. I will never recommend this company to anyone. The car was filthy and covered with bugs, there was only one employee working on a Tuesday morning, the selection was low and we had plans and couldn't waste any more time. It cost us $567 for a $365 prepaid rental.

Linda Rael

Easiest rental car company I have ever dealt with. The staff was super friendly. I would highly recommend!

C. Morgan

RUN!!! THIS PLACE IS A SCAM. I SIGNED FOR ONE THING AND THEY CHARGE A COMPLETELY DIFFERENT THING. I DIDN'T FIND THIS OUT UNTIL I GOT HOME TO GEORGIA!! IT TOOK 2 HRS TO GET A CAR AND THE RESERVATION THAT I BOOKED IN ADVANCE WAS NOT AVAILABLE. WAS FORCED INTO SOMETHING COMPLETELY DIFFERENT. I WILL WALK BEFORE EVER USING THEM AGAIN.

Stacey Stone

Great price and good people good car's

Mar Brown

Irene Cepeda

Michael Wayman

Currently have a rental from dollar and trying to contact them and I can not find a local phone number. Only number is an international one and they say they don’t have the local number. This place is a POS!!! They gave us a care seat that is to small and we can’t ever get ahold of them to exchange it.

Juan Jose Eleicegui

(Translated by Google) FRAUD! Rent for ten days a Toyota.Te vans send prices by mail and when you are there you take insurance that charged me $ 600 (ten days!) They also charge for additional driver (enable to handle two people), the GPS very expensive, so you pay rent it here for ten days you buy a new one !. NOT ALLOW THEM ROBEN MONEY, WILL OTHER COMPANIES. For some dollar is one of the least work, now I know why. THIEVES. (Original) ESTAFA! Alquile por diez días una vans Toyota.Te mandan unos precios por mail y cuando estás allá te sacan un seguro que me lo cobraron $600 dólares (DIEZ DÍAS!), además te cobran por un conductor adicional (habilitar para manejar dos personas), el GPS carísimo, con lo que lo pagas acá de alquiler por diez días te compras uno nuevo!. NO PERMITAN QUE LES ROBEN EL DINERO, VAYAN A OTRAS EMPRESAS. Por algo dólar es una de las que menos trabaja, ahora ya sé porque. LADRONES.

Ms. Meko

This is the worst experience I've ever had with a car rental. The staff was nice, but why am I sitting here at 6:46 am when reservation was for 5am. Then the is ABSOLUTELY NO SELECTION AT ALL. YOU HAVE TO TAKE WHAT THEY GIVE YOU. STAY AWAY!!!I STAY AWAY!!!!!! I definitely would have went to another company if I knew this was soooooo poorly run. DON'T DON'T DON'T USE THIS PLACE.

Jens Meiler

This is the worst rental car experience ever. I used one toll road and they charge me the toll (which is ok and was $3.45) plus $15!!! administrative fee which is ridiculous. I will go with a serious rental car company next time that does not rip me off ...

Steve Milne

True definition of 5 star service

Kim Marvin

BEWARE!!! This is the second time renting a car from Dollar at DTW. The first time the check engine and tire pressure lights kept lighting up and the gas cap wouldn't work on the Malibu. The guy that works the desk in the very early hours was wonderful and very helpful. Because of him I decided to use them again. This time we arrived later in the morning and was waited on by a woman who started working on our rental and then, when a previous customer came back in with problems and questions, tried doing both at the same time. We DECLINED the supplemental insurance and prepaid gas options, signed for the car and were on our way. When we returned the car and were waiting for our flight, we received the emailed receipt for the rental...$100 MORE than expected! Apparently she added the supplemental insurance and we didn't notice it until it was too late. I don't know if it was intentional or unintentional, but we will NEVER use them again. I tried to call from the terminal, but it was after 5 pm and their customer service line was unavailable. I called first thing this morning and was told there was nothing that could be done. We realize now that we shouldn't have been so trusting and we should have gone over the receipt she stuffed in the envelope. EXPENSIVE LESSON LEARNED! We also should have read the previous review about this woman!

Barb Wenzlick

Fantastic customer service. They took great care of us.

Max Garver

No verbal communication of a deposit being put on my credit card, deposit was $200 higher than what was posted on the paperwork. Almost charged about $40 more than the agreed upon price from online booking. After discussion price was reduced $20 but still $20 more than agreed upon. Unhelpful manager said that the fees posted on Expedia were not accurate even though Expedia clearly states that all mandatory taxes and fees are included. Will not return. They will try and gouge you. Oh and salesman lied saying it's cheaper to bring back the car empty (gas) neglecting to mention extra charges.

Roger Fannin

Best rental experience ever. Upgraded to a full size SUV and paid less than the normal price of a compact. Quick and efficient service!

Bee On Thyme

Huge ripoff! AAA should drop them for false advertising. In addition, 2 addresses are on the Google search. 101 S 10th St. IS NOT A DOLLAR CAR RENTAL. I had uber driver take me there, and wasted my time and money. It is a Marriott hotel, I went in thinking hm, this is smart, rent a car at your hotel. But no Dollar Rental is not smart. The internet and Dollar Rental has it wrong. I needed a car because Nebraska is flooded and my car was a casualty. I went to airport to get car, and when I picked it up, it was not clean. A candy wrapper on the driver's seat and dirt all over. I took pictures. I'll post them if this site will let me. The AAA price that I was quoted was wrong. As the counter person told me I would get 30.00 back when I returned the car? I've never seen that before? I will add to this review if anything improves or gets worse.It got worse. The DOLLAR CAR RENTAL added so many fees on top of fees. AAA quoted and I have printout for 119.00. DOLLAR charged my card 267.00!!!

Joshua Conner

What an absolutely awful experience. Flew into Nashville and got to the Dollar counter which was unstaffed. We had to wait over 15 minutes for John to come out of the back and "help" us. He rang up our rental and provided us a total of $540 plus a $200 hold for using a debit card. We were aware of the $200 hold but had a confirmation that the actual rental should only be 266.19. I presented this to John who asked me to sign on the card reader for the $740 total and he'd make the adjustments. I declined and canceled the card transaction and asked him to re-ring the car. He did, to a total of 266.38, still 19 cents more than what the reservation stated would be due at pickup (plus the $200 debit hold). I told him go ahead that while it still wasn't right, 19 cents was a small price to pay to stop working with them. During this time another agent started processing the customers in line behind us and processed 4 customers in line behind us in the time it took John to get our single car rental correct. Fast forward to that night when I checked my bank account and found a hold for the $740 John had initially tried to charge me. I called the customer service number and was told that they were going to continue to hold the extra $280 dollars until the return of the car(at the end of our trip). Making that money unavailable for the duration of our vacation. When I expressed to John how long we'd had to wait before he came out his answer was simply "there's nothing I can do about it". When I expressed to him how even after he re-entered the reservation and the price was still wrong(albiet only 19 cents), he blamed it on a change in taxes and stated "I understand that your frustrated but there's nothing I can do about it" which evidently included charging me the agreed upon price. Then comes the actual car selection. He told me there are 11 stalls for which we can select a vehicle. Get out to the lot and there was 1 car left, meaning there was no chosing, it was take what everyone else didn't want. Needless to say between John's complete incompetence and Customer Services unwillingness to assist until the vehicle is returned, I will NEVER rent another car from Dollar again.

Elyse Cutler

Waiting 45min for them to open when they were supposed to open at 6am it's now 6:45am. Had to call my hotel for a late check in. Called customer service keeps telling me 5mins till someone will show still nothing. Absolutely ridiculous!

william minier jr.

Great cars, Great price, i am a express member so i rent with them alot.

Diane Yodice

They upgraded the my rental. I was very happy with the overall service.

Derrell Simpson

Sckethia Byrd

Rented through Priceline, very reasonably priced. Seamless pick up. Vehicle was clean. Customer Service was great.

Rachel Osborne

Theodore doCarmo

Very nice people, painless check in and out

Marcus

Windshield wipers didn't work rear defrost didnt work. The car broke down on me. Then they tried charge me for the tow! Then tried to change it and say it was for smoking in the car. Everyone that knows me. Know I dont smoke, haven't had one since 2016 and cant stand the smell long enough to allow someone else to smoke in the car! Worst rental car company I've ever seen

Yvonne Ware

Charles Foreman

Betsy Murphy

don't require a credit card

Bev Barton

If there was a lower rate than 1 star that would be it. The RUDE rental agent treated us like we were trash. Talked down to me and my husband. After I had rented the car I walked over to another rental counter and waited for a very long time and was happy to wait in order to receive better service, however I had to take the car because there were none other available. The man was a black guy with 3 inch fingernails. Total jerk. Argued with me relentlessly. Done with this company.

mike schuster

Great customer service easy in and out with the car!! Definitely will use them again!

Rhonda Cupp

My husband rented over a week ago (for 2 days) a smaller car nothing fancy 2017 Nissan Sentra (the bill we estimated was 150) (and they claim there is a 200 deposit) charging 350 on credit card, (when car was returned credit card was billed for 230) so only 120 was released, still waiting for the difference to be refunded, also the USB charger slot was not working (bought 2 BRAND new phone cords), then had to buy an additional Cigarette lighter to charge phones on our trip.

Melissa Scozzafava

outstanding customer service! Easy pick up and drop off!

Mirco Mion

CC TV

jamfunk1 .

Reserved a car told they have none. They will have one in an hour though ridiculous

Billy W

Scott

Bait and switch:: ordered phoenix az , picked up kc airport and said the unit i ordered online were all out , and put me for the same money in a 4 cylinder Malibu. in stead of a dodge challenger . the Malibu sucked ...........never again...........i hate company's that bait and switch . October 2016

D Dells

Stay away. This is the worst car rental spot I’ve been to in any city traveling. I came here about a yr ago and it was a terrible 2 hour long experience. I promised myself never go back. Welp! I messed up and accidentally booked on a 3rd party. I figured to give it a try maybe they improved . Nope. A day where all the rental cars are sold out they have one person working. I counted 26 people on line, I asked how long the last person was waiting and she said 15 minutes. In a uber I go.

tonya colbert

The person at the counter was pleasant. The rental went smoothly.

Deborah mcwhorter

Worst experience ever. Missed connecting flight so arrived late. Was told they had given away the car that we should have read the sign which only gave us a 4 6pick up tome and that we were bothering them and they were going to call airport security. No they didn't have a supervisor number to contact. Dont wasre your time. If possible i would give them a negative rating

Wyx Walters

Friendly and fast service. Car was immaculate. One of the best rental car experiences I have ever had. Kudos!

Nasir Uddin

Nice and friendly staff but not a big variety of vehicles

michelle b

Very friendly staff. Recommend.

Christina Slocum

Do not do the pre pay online. If you have any reason you can not rent the car they will not give you your money back. They go through a third party booking company and that company is based out of Ireland and will not give you your pre payment back. Avoid the pre payment online.

Andrea Bonacci

Kiosk is great - Friendly staff - Pick up and Drop off were a cinch. Super value!

Rayann Keyes

Ugh! First they stuck me in a little, tiny compact when I was promised an "Altima or better". When they brought it around she said, "It smelled like smoke and I didn't have time to put the "machine (?)" in it so I sprayed it with Febreeze.! I have a rental bc I was in a car accident. I wear a cervical collar. I told them I couldn't get in and it of a compact and was told they "couldn't do anything about it.". Now, today I go out and this car has a flat. My son put the donut on it. I called Hertz and they checked the location close to my loft but they didn't have anything available. She told me I had to take the car to the AIRPORT. I explained I was recovering from an accident and asked if they could have a car delivered to me. The airport is a 2 hr drive round-trip from my home. She asked her supervisor and came back on the line to say, "Sorry, no! BUT, you can take the tire and have it repaired AT YOUR EXPENSE if you want". (I don't want) Bottom line is....i now have a compact car that I can't get in and out of without pain, with a flat tire that I am welcome to fix, on a donut,in the 114• heat. I told the "customer service" rep that I would simply drive it on the donut until my car was repaired. She replied, "I wouldn't advise that." I wouldn't advise anyone renting a car from Hertz. Especially if you're a 64 yo lady in a cervical collar, an hr's drive from the airport, in Las Vegas, in July! Save your $ and peace of mind and GO TO ENTERPRISE! THEY PICK YOU UP!

Ken Emker

Smooth and effortless, the inside agent when I returned the car was great.

Robert Johnson

350 authorization for a 109.00 rental, without any warning, should be criminal

Dawn Odenthal

Awful. Pathetic. I've been standing here for 40 minutes and still have 4 people in front of me. The "manager" is outside looking for cars for those of us with reservations. There's a reason they're cheap. Put Thrify right in there too as they're working together and just a non-customer serviced.

Daniel Echeverri

I just want to say “stay away from this place”, really bad customer experience, they do not give you a damage report when you pick up the vehicle and when you return it, they want you to pay for the damage... they do not have a system that check damages of previous renters which mean they can check who did it... I spend over 2 hours taliking with the manager JOSHUA SANDERS , he had to review security cameras in order to find out who damage the car. He did not do anything to help us out... I was in vacations and the whole process to report the damage and get everything straight up took over 3 hours,,, what a DAB experience... When I asked for proof of the video or anything that he said, he just said “there is nothing I can do” Take this advice and use another company...

Joe Jones

M E

Garbage customer service. Arrogant employees who lack customer service skills. Lack of proper understanding explanation of "policies". They would rather not do business with someone and lose out than making things right.

Karen Buckland

I walked into Dollar Car Rental in Windsor Locks, Ct and was met by a friendly and courteous CSR. She made the process of extending my car rental easy and fast! We have seitched permanentlyvto Dollar Car Rentals. The prices were the best by far and the Customer Service is great.

Laura Hale

Recently rented a car at the Bradley Airport Thrifty on a trip with my mother. The counter staff was very unhelpful, repeatedly prefacing her instructions with "you" while not making eye contact with either one of us, then expressing frustration because we didn't know who she was addressing. She attempted several times to sell us add-ons that we did not want, despite having told her we didn't want any add-ons. Because I was driving, she insisted on using my credit card, and said we could change it to my mother's credit card when we returned the car; nevertheless, they went ahead and charged my card. A call to the facility FOUR DAYS AFTER RETURNING THE CAR, resulted in another rude staff person stating that I would have to call my bank because they couldn't change the charge for 3-5 days after. The original rude staff person never bothered to tell us that.

Andi Chakravarti

Helpful, explained fees. A bit inconvenient as the location is offsite from the airport and it wasn't clear to us that you have to call for the shuttle bus when you are ready, then wait at a particular spot on the island outside the airport. But we figured it out by asking around.

Andrew Brinkley

Had an awesome experience when we really needed it! The gentleman at the desk really sympathized with our situation with Budget rental not honoring what we rented and almost ruined our trip. Dollar to the rescue! our family vacation was saved by them.

Willie Sconyers

Steven Halpern

Arrived to the airport late at night so I just wanted to pick up my car and get on the road. The attendant asked me if I wanted insurance protection or just the charge of the car. “Just the charge of the car,” I said. I should’ve looked at the contract because I was charged the highest insurance fee for 5 days, and I didn’t realize. This is partly my fault, I understand, but I didn’t ask for this insurance and didn’t realize that I was being charged such a high fee. Customer service refused to refund the charges once I explained the situation. A lesson learned to ask questions about what you’re being charged before you sign the contract even when you tell the employee that you do not want ANY insurance. I will not be renting from dollar ever again.

ira goldman

easy pickup and easy dropoff

William Klein

Eric is a great help

T Bone

What a nice surprise....checkout was no hassle and I was on my way in a flash (got in after midnight). Car was peppy (VW station wagon, farfugneugen), ran well, got good mileage, and had some neat yet peculiar features. Checkin was what pleasently surprised me: the car was not completely clean when I picked it up but didnt notice til next day. At turn-in I mentioned and they knocked off a significant % of the bill with no hassle or pushing. That was a nice touch imo.

Drew Abbs

Great price but they will not rent to you if you are travelling out of state. Unfortunately this left us high and dry during the holiday weekend, and I could have saved 10% elsewhere since I made reservations a month ago. No where did it say that in the rental agreement until we were standing at the counter. You should really remove yourself from national reservations if you do not have the same standards. Nice enough people, but we never should have had an agreement if they cannot deliver.

Timothy K

The services that I receive are slways exceptional. From the customer service reps to the managers on duty, they constantly exceed my expectations. I highly reccomend this and most Dollar locations that I rent from. As a frequent traveler, I look for this type of service.

Les White

Hey, if want to drive a garbage pit rent one from Dollar, if you want to read personal info about the last 4 people who rented your car then rent from Dollar. If you want to drive a car with a cracked windshield drive a dollar rental car. If you want a no care attitude from a car rental agency rent a car from Dollar. Paid over $400 to drive to my grandsons funeral with a cracked windshield, and 4 previous renters of the cars personal information still in the car including RX drugs. SINCE, i have all their personal info I'm going to call each one and let them know what we found. Thank you Dollar rent a Car!

Steve Ogin

Shawn Rasmussen

Kim Robinson

I read bad reviews about this place and was worried about booking our rental car here. I tried calling the phone numbers on the confirmation but they were not working #'s. I was concerned but called Dollar and they confirmed the reservation and advised that the local centers don't have direct lines. I decided to just move forward with the reservation and figure it out when I got there since the prices were amazing. I arrived and met with Jean who was FANTASTIC! He helped us with our car rental and was patient and informative. We didn't realize that we needed a credit card with a minimum deposit of $350 to rent the car. Jean suggested that we make a transfer from our debit to credit card and call the credit card company to make the fund available immediately. We ended up having to run around the city to make the deposit since my bank couldn't accommodate same day transfer but was successful. Just as Jean had suggested my credit card company worked with me and we were able to rent the car. The car was in good condition and clean. We drove from NYC to Miami with no problems. Thanks Jean for your customer service!

Rich McKimmie

Friendly staff, great prices and clean cars

Kelsey Ritzel

I reserved a car online a week ago. Upon arriving to the rental car counter I was informed that there were no cars available and I would have to wait 45 minutes to an hour. I have been waiting for over an hour at this point with no developments. I asked the manager what was going on and he assured me that they overbooked, but cars were on the way. There are about 10-12 people still currently waiting for cars. I will never book with Dollar again.

Jon Easter

Great place. Now it is very true that once you develop a repor with a place you become biased. This is definitely the case with dollar rental. I have become biased because over the 3 and half dozen rentals my girlfriend and i have done we have encountered every experience from late arrivals to forgotten items and dollar has always knocked it out of the park in how they handled the situation. I understand the frustration of the woman who was upset cause she was 8 hours late because of a delayed flight having to take a mid size over a full size or me personally not being able to find a reservation last minute on 4th of July. But if there is anything dollar could do short of letting me carjack another renter they have done it. (I guess its probably a good thing they don't allow us to do this to each other....i guess) but the cars are clean the service is fast and courteous and most importantly when you turn the key the engine starts. One thing to keep in mind travel is chaos renting a car doesnt have to be. Be kind to each other and travel safe.

Bile Mayk

Tom Chapman

I rented a car from them and returned it full of gas. They then charged my credit card for $16.56 claiming it was not filled up.

michelle marie

3/1/2016 forgot the managers name working there tonight but I was almost charged a smoking fee ! Asked to speak to him, he took care of it ! No charge ! Great manager

Marty Jackson

I have rented from Enterprise for 20 plus years. Due to recent issues I gave Dollar a try. BIG MISTAKE. When returning the car I mentioned that I passed through a toll. The clerk advised that it will be added to my bill. What I received is a $15.45 bill for a 45 cent toll. What a scam. I will not spend another penny with this company. I will also make sure everyone I know hears my story. Marty Jackson, martyj@alarcorp.,com

Jonathan Davis

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Kim OBrien

Very smooth process. No line to get and return my car. The only negative is how far this place is from the airport. It’s the farthest rental place and it takes about 6 minutes to get to/from BDL.

Roman Romanov

Never never gonna rent car with this company The car have mechanic issues they don’t want to change , very bad custumer service,the car was dirty , no professional workers in the air port , better go to avis or budget never have problem with them ! And the sales representative lied to about insurance and charge me a lot of money

Ehren Smith

Service was prompt and the associates were very polite. The vehicle I rented was in great condition and I enjoyed my experience.

Wendy Farr

We arrived very late at the Nashville airport to visit my dad & his wife (and still had a 3 hour drive to their home). There were five of us and we were tired & cranky! Steven at the kiosk in the garage was AMAZING! He helped us get the right car for us & all our luggage. Jerry helped us as we checked out & they both went above & beyond. We did end up having a flat tire while we were in Myrtle Beach & the team there was also great helping us exchange out into a different car. And finally Scott back in Nashville when we returned the vehicle for good was super helpful as well. All around a great team! Thank you for helping out family trip be that much more smooth :-)

Shane Atlas

Michael Dillin

Real nice people Eric was here until 12:30 a.m. Monday morning waiting for me. When I returned the car after a deer jumped in front of me Marcelo was very polite and made me feel at ease. I love Dollar! 6/12/2019 Shuttle bus drivers are very nice too!

Linda Richard

Very fast check in and polite workers

Chris Krause

Considering the size of the line, service was quick. Rental car has been fun to drive! The location of rental cars at MCI is off the beaten path requiring a bus ride to get there. Obviously, I do not blame the Dollar Rent a Car company for that as they had no part in that planning. Perhaps when the new MCI terminal is built, the rental car companies will be located in a more accessible location.

Each Frame

James Martin

Such any easy process to pick up our rental. Friendly staff and no pushy sales tactics. Car was spotless and dropping off in LA was incredibly easy. Will be booking with Dollar again in the future.

Anthony AR

Make sure you don't get done on automatic USA toll charges because they don't give you the full details on check in.

J parker

Valkama Rick

Wish I could give this sleazy operation zero stars. Told me my kids hockey gear would not fit in a compact car and needed to upgrade. NOT! Then told me I needed to upgrade my insurance due to state law. NOT! Car had 52K on it and was not not safe or clean. NOT! They leave you outside in the weather to wait for the shuttle. NOT! Lot attendants -never mind! Do yourself a favor and take your chances with another company. What a dump!

A person

This company seeks to nickel and dime you for every possible additional charge. Additionally, there is an employee named Bridget who is very rude, loud, boisterous and unprofessional. Poor customer service and a very greedy company. Do not recommend

Lan Lee

Luis Valdez

Was great renting from dollar. Only down side was that i got charged an extra hour for being a few minutes late of drop off time.

Legendary seeking

This is the WORST place that we have ever rented. The first car they gave us was defective and after telling us we'd have to drive from midway to ohare to return the vehicle the manager at the location insisted that we pay for the gas used although their roadside assistance asked us to drive to Midway in the first place. The manager waited until i began to cry and threaten to call corporate before making things right. After waiting for Ms Manager to sarcastically looking over the new vehicle, we left.... in another faulty vehicle. When we told customer service that we dont feel comfortable driving the defective vehicle all the way to ohare we are told we will need to pay an additional 150 to drop off at the safest location. I WILL NEVER and I dont recommend that you EVER deal with them either. They take no accountability and were rude from the JUMP! Please be careful when dealing with this low budget company. It's probably no worth what you're saving!

nancy jones

Jeff Jensen

Slow very slow they tell u fax something & then don't know the number not helpful

Deneen Upton

Never have had a problem with Dollar. The staff is pleasant and we usually get a great upgrade. Very happy with them so far.

Marybeth stuart

disappointed. I received a receipt with the incorrect name on it and when I asked for a new one with my name on it - I was told I had to go to customer service on line. Three (3) weeks later I am still trying to get the proper receipt for my expense reports.

Warren Kulik

Service at counter and the lot was great. No issues there. The issue was with the cars, which seem to vary greatly at Dollar throughout the country. Some places the Compact Car selection is really that - like a Corolla or Accent. Here is Nashville the Compacts and Economy were both mostly cheap econo boxes. After walking around for about 10 minutes finally found a Nissan Versa (sad to say) as the only "Compact" car that had cruise control. The Versa is not a bad car, but it is also more an Economy class than a Compact class. Like I said this varies from state to state.

Don Hatfield

If you rent a car from from Thrifty, you have rocks in your head !!! Three day rental... $754.00. Four cylinder economy car. Run away.......... Period !!!

Chris Gordon

Ashley Catino

Dollar rental car is the worst! They are a bunch of liars and thieves. Do not use them. I've never seen so many hidden fees in any contract EVER!

Jonnie Walker

Never again what a fkn joke, first of all paid 500+ pre pay for the rental then 400+ for the deposit that they tried to say didn't get charged to my account witch it sure fkn did and then trying to say that it was my bank.. then and additional 200$ charge when dropping off the vehicle telling me that the deposit ahouldsho of came out that it was only a holding amount that it's my bank that did that.. umm hello the statement on my bank says Dollar rent a car so trying to pay the extra 200$ for they said additional tax and fees I needed to get my buddy to help me out with the worker is telling me that it can't be paid my anyone else and has to me paid my me! Telling me she can get the management.. (well you sure as hell better!) He then says that yes a form of payment is payment and she still tried argue with him saying that it has to be in my name but duhh suprise it worked! So now the management tells me the deposit of 400+ will be added back to my account in about 4 days

sarah vently

Absolutely the worst experience of renting a car. Upon arrival our car is not rent disputes the fact I had reserved a car 6 months in advance. After waiting almost an hour I decide I cannot wait anymore. I requested any car that is ready. I specifically requested to have prepaid gas. In fact we actually had a conversation about having an early flight and not having to stop to get gas. Upon returning the car the agent informs me that prepaid gas was not indicated and that I would be charged $20 a gallon. Request a manager - they Tell me the manager is at least 30 minutes away. Of course I can’t wait since I have a flight to catch I contacted customer service multiple times but they’re giving me the runaround. I feel like this might even be standard practice for this agency. Absolute scam.

Anna White

They customers service NEEDS WORK... TOO MANY HIDDEN FEES THEY DON'T SHOW YOU ON THE WEBSITE...

Nancy Ferrell

We were very pleased with the customer service we received with our Dollar Rent A Car experience. When picking up the car we were assisted by Rosa, who was informative and answered all of our questions. At the time we returned the car I left my cell phone in the car and the attended quickly found me to return my phone as we entered the airport. I call this Customer Service at its best!!

Matt Van Thyne

Worst experience at a car rental. Pick a different company

Saurabh Bagde

Craig Petersman

This location also serves the North Las Vegas Airport. Reservation made four days in advance for a "late arrival drop off" at the the North Las Vegas Airport. Should not be a problem for gold members. Called and confirmed the day before and was told car would be there. Called day of my flight at 2:30 and was told the car would be there. Arrived at 6:30pm and there was no car. Office was closed so nobody answered the phone. Corporate office said the reservation was noted that "because he has not rented from us before, we could not drop off a car." GREAT. I confirmed TWICE. There was no message that they called to tell me about this while I was on the plane. There was no email indicating there would be a problem. Told me twice the car would be there, and I was stranded at the airport without a car when we arrived. Use Enterprise. There were 4 of their cars waiting for reservations.

Ernest Honaker

Upon picking up my rental the agent did not express gratitude for my business. All I heard was multiple scare tactics to get me to purchase your coverage. Then he said "good luck out there!" I used to rent from dollar then I stopped for years then this time I wanted to give them another try. But I was very disappointed. Dollar is still the same. There's nothing special about renting a car with Dollar. All the cars that I had to choose from were all dirty. When I finally decided on one turned out the water tank for the wipers were empty. I found this out the hard way, while I was driving 75 MPH with my family and the whole windshield was covered with smudges after trying to run the wipers. When I returned I notified the return agent about it and all he said was "that's okay". So yeah, it will be years and years before I dare to rent from Dollar again.

Joseph Lapp

Dollar was a-okay. There was some confusion about my reservation and the airline promo code I'd used to book it, so the process at the counter was a bit long. The car was clean, but pretty dinged and dented. I had to be careful to make sure each had already been spotted so I didn't 'dinged' for them which was hard in the dark. No one was there when I returned my car despite the fact that it was during a time when they were supposed to be staffed so hopefully they don't try to ding me for any of those dings. I generally use whatever car rental place gets me the most miles for the cost of the rental. If that's Dollar next time then I'll use them again, if not, well nothing was amazing enough for me to be tempted to give up on airline miles to preferentially use Dollar.

Christopher Eck

Jess Kingsberg

Silas was very helpful. He met me at the airport and gave me very good advice about local attractions

Aaron Hall

Very helpful and friendly staff. Surely terrific experience with this location.

Lynn Smith

Cleo and Michelle made sure that our rental was exactly what we were looking for. They both were very professional and friendly. Great customer service!

Jennifer Odeh

Check-in clerk was extremely rude and racist. We reserved a car for our honeymoon, the minute she heard my husband's accent, she started being extremely rude to us. She pushed add-ons and things we didn't want and when we turned them down and asked for our reservation, she refused to listen. When we finally asked why she was being so rude, she told us to wait in the corner like naughty children, because she had to call the manager to deal with "rude customers." Mind you, we never raised our voices or said a bad thing to her, all we did is ask for our reservation, with no add-ons and ask to not be treated rudely. At this point we decided to take our business elsewhere. The clerk at the Budget desk treated us like normal human beings and we got our car with no problem even though we hadn't had a reservation. As we were leaving, the Dollar check in clerk started raving and waving a paper full of "positive reviews" she gets. Completely unprofessional. Before our interaction, there was a white person ahead of us, who was processed in a short, but polite manner, leading me to think this clerk's problem is that she is a bigot and thinks she can treat people like they are subhuman. Never using Dollar again.

BG Guthrie

DO NOT RENT FROM THIS COMPANY!!!!! We went through an unknown toll road that THEIR GPS sent us through and were charged a total of $2.82 in tolls. What tops it off they charged me $60 in admin fees for these tolls!! Called to get it corrected and their 3rd party were very rude and said that it's in the contract?? Really? You're going to charge your customer nearly 23 TIMES the amount of the toll? I WILL NEVER RENT FROM YOUR DISGUSTING COMPANY AGAIN!! I WILL ALSO MAKE SURE MY COMPANY NEVER DOES AS WELL!!!

Nelson Munoz

Was told I was going to receive an email confirmation, never received it. I called back and they could not even find the reservation. It was painfully hard to make the reservation since the representative did not speak very good english at all. Went with enterprise and had zero problems.

Tamara Johll

Sophie Elizabeth

Terrible service and the rudest people you will ever meet.

Steve Puttroff

Normal car rental facility.

James Chandler

Over priced, over taxed, dirty car and smelled. No one came to church car before pick up. No one checked car at drop off.

Roxy Abrams

This has to be the worst experience I’ve ever had with a car rental company. I reserved a vehicle online for my trip to Montana weeks before my flight out there. I chose Dollar because they were significantly cheaper than any other car rental in Missoula. The day of my flight, during my layover in Minneapolis, my second flight into Missoula was delayed. I was worried we wouldn’t make it before midnight so I tried clicking the “view/modify/cancel” button on the website to modify my reservation for the next morning. That didn’t work. There was no where on the site to modify my rental. Luckily, the delay wasn’t as long as we expected and instead of landing at 10pm, the flight would be landing closer to 11pm (still doable for a pickup before midnight!). I called the 800 number in my confirmation email to get squared away and find out how to access the shuttle to the rental building (I wanted to know where I was going once we landed since it would be so late). The man I spoke to incorrectly informed me that Dollar was located within the baggage claim area. I had to tell him it wasn’t. After he realized I was right, he assured me that when I landed, I could proceed to baggage claim and there would be a number to call for the Dollar shuttle. We landed a little after 11pm and made it to baggage claim by 11:15. I found the number listed on the billboard for all the hotels and shuttles. It told me to “Dial 20” from the landline phone provided. I picked up and dialed 20 and got a message that said “the person you are trying to reach has a voice mailbox that has not been set up”. I thought maybe the ‘speed dial’ was faulty so I called the actual number listed on the sign for Dollar Car rental. I got a hotel instead and the woman on the other end told me she always gets calls for Dollar..... now I’m perplexed. I decide to check the number in my confirmation email. It matches the number for the hotel - definitely NOT Dollar Car rental. From here I decide to try the 800 number again. They’re not IN Missoula but maybe they can at least contact the local branch for me. The customer service rep repeated back the same number for the hotel that I had now tried twice. I told him “that’s not the local branch. It’s a hotel and they have no idea anything about a rental car company”.... he told me that he would personally contact them to let them know that I was at the airport and ready for the shuttle and to pickup my car. He told me “you will receive a call from them VERY shortly.” Well 25 minutes went by and it was now 11:45 and if they were not sending the shuttle at 11:15, they weren’t sending it now. I gave up. Between the number listed on the sign IN the airport being wrong, to the customer service rep being useless, to whoever was supposed to work until midnight cutting out at 11pm.... I was over using this company. Instead, I took the 24 hour shuttle to the hotel I had booked and reserved a car with a different company for the next morning. It has now been a week and a half and I have not received a phone call, an email, or anything from Dollar Car rental regarding picking me up at the airport or my “missed reservation”. I DID get an email asking me to please use them ‘again’ for my ‘next rental’. What a joke!

Mark Darrach

OVERCHARGED BY A BUNCH relative to my online estimated cost. Plus one hour in voicemail jail trying to get it fixed!! NEVER EVER EVER AGAIN!!!

Chloe Lam

Leo Van Rossen

DENNIS KELLY

Needs to open at 4:30 a.m. we almost missed our 5:40 flight.

Aaryesh Rathod

MAB Property Management

Do not patronize this company I did not want to get a card for incidentals but I had to, I then brought car back and showed them on my cell phone by picture that the car was full. I got a charge on my Card for $17.00 dollars this is why this car rental company is like last to rent from. DO NOT RENT FROM DOLLAR, THRIFTY...... I have reported them to Capitol one and will take them to court.

Edward Ripley

The car was great! It was easy and the return was easy. The only problem on the rental is that it seems to want to shut down when it comes to a stop. It’s a little scary when there’s a lot of traffic. And it’s a little steep on the refueling price especially when we’re new in the area and we expected to find gas stations close to the airport to refuel before returning the rental.

Paul Renneisen

Linda Rousse

My daughter reserved a car..called to get info on deposit...upon arriving they wanted a $350 deposit because she used a Mastercard this after charging rental fee on same Mastercard an refused to refund rental fee....daughter left stranded in Detroit STAY AWAY FROM THIS PLACE

Tom Choate

Not off to a good start. HAve been waiting and waiting for a shuttle. All the other rental companies have been here multiple times.

Lameka Johnson

homechicagoster .

Dollar in Missoula is always great. Run by diligent young men who do four things at once.

Chris Oatis

This facility does not have card chip readers.

Ivan Levine

Primobco Primobco

I was at Thrifty Rent a Car........ Great Service

Carriue Joy

Craig G

Samantha Fine

Allan Pawlikowski

Juan Chavez

Great service ! Staff in was very personable and helpful this was due not to the company but to the specific staff at the location

KC P

August 26th, 2017 I t raveled from Kansas City to Portland, Oregon for my uncles Celebration of Life. I reserved a car with another car rental. When I got to Portland I had to wait for the 4th bus to take me to the rental agency. When I stepped out of the bus I saw 25+ people in line waiting to rent a car. I knew then that I would be late for the celebration and immediately got back on the bus to the terminal. I went inside and Dollar Car Rental had no one in line waiting so went to their counter and pleaded my case. The agent could not have been any nicer, immediately put me into a SUV (only size available) and the service and promptness was well worth the additional $18.50 quoted from Alamo. I vowed then that I would use Dollar Rental in the future. I am leaving tomorrow for Boise to visit another ill uncle and am reserving from Dollar.

Mustafa Uçar

Great customer service. Thanks man

Rick Billings

Leticia Alanis

I hadn't used Dollar in many years but their rates were the same as other places. I decided to go back and the service is so fast and convienent. Got my car in Las Vegas airport late at night. They were helpful and got me in the car in no time. Answered all my questions and I was on my way. On the return drop off, I pulled up. They checked the car and within minutes I had my receipt. Very fast and convienent when you are traveling alone with a toddler, car seat, stroller, and luggage. I'm definitely coming back. Thank you Las Vegas Dollar.

Dillon Potter

Was charged an additional 30 dollars a day for my rental because of my age. This was not outlined anywhere when prepaying for my rental. Please be aware of this.

Dustin N

Would give this place three negative stars!

David Schlais

Lady at express checkout for dollar members was awesome! Upgraded us to a convertable to celebrate our anniversary. Only downside was a slow car return, there was a huge line of cars and we had to wait for them to check before we could leave. Most other places I've never spent more than 1 minute to return a car, this was probably 15-20 minutes. Thankfully we left enough time that it didn't impact our return flight, but still unfortunate. Will still likely rent Dollar here in the future again due to the upgrade

Cathy Furlong

Excellant service. Fast and convienient

holly bastin

John McDaniel

Another rental car company that screws you over and makes you think you’re agreeing to half the price you actually end up paying. I ended up paying nearly $300 for a car I barely drove for 3 days for work. They asked what I wanted and gave me three options (don’t remember what the others were besides “basic”), and I requested “basic.” Apparently that meant basic insurance, roadside assistance, etc., not the most basic booking that didn’t include a whole bunch of extras. The woman I talked to in billing seemed miserable and obviously didn’t want to talk to me or help me. I have multiple invoices and numbers, I don’t even know what to try to expense. Yet another rental car company I’ll be adding to my do not use list. I’ll stick with Enterprise going forward.

Bobby Sp

Great simple and affordable

Molly Flodman

Jacob Portukalian

Worst experience ever. Don't be fooled by the price, they will put a $200 hold on your card

chris and amanda Gares

Paid and reserved in advance for a mustang convertible or similar... Once we arrived we were informed that they did not have any convertibles and also would not provide a similar 2 door car. They gave us a choice of a charger or a Impala neither car I particularly like. Well we opted for the charger, once we left the terminal the low tire pressure light came on within a 1/2 mile for the right rear tire so we had to go back to swap cars delaying our trip.

Kristin Swartzlander

Great experience - staff was really nice and not pushy with extras and 'upgrades'. The rental car facility is beautiful, too.

Scott Wiseman

The line was 2 long. They responded with a candid response. They did not even read. OMG what horrible customer service

Mary An

Worst case rental experience. Gauge you despite your online rental price. Do NOT book.

daniel burrell

Kind regards to management for their customer service training and the cleanliness of their rental cars.

Carlos Diaz

(Translated by Google) Good (Original) Buena

Mykel Lammert

We just rented a KIA Optima from Dollar car rental at Midway airport. The car was great, easy to maneuver in Chicago's traffic areas. The customer service at the location was remarkable. We attempted to change the rentals return time and place but the 24 hour line was impossible to deal with, which is the only reason I can't give this company a 5 review.

Bogdan Kytsyk

Angie Poindexter

Upgraded my rental without even asking...great price... awesome service....super friendly!!!! I will definitely be renting my next car from Dollar Rent a Car!!!

Mike Blankemeyer

Justin Weier

Returned the car to this location after a day trip from Kalispell to Missoula. Went in to get a recipt, guy checks the car and then claims we'd smoked in it. Neither my wife, daughter or I smoke. They thankfully let me take the car to get gas (we forgot in the rush to get to the air port). I brought it back and insisted yet again that noone in our group had smoked in the car. A different guy went out to check it, and came back this time saying there were cigarette burns in the car. Again WE DON'T SMOKE! None of us noticed any hint of smoking in the car. In the end they didn't charge us (at least at the counter) and said they will check with the Kalispell manager about the car. Personally I still think it's just a racket as they charge an extra $250 if they have to clean the car after smoking in it (which we didn't...uh because we don't smoke). I'll never use Dollar again after this experience.

Kevin Thompson

I love using dollar. Never had a bad experience and they always take care or their car and customers

Duane Crooms

Nice!

Jeff Wu

It took me 20mins to wait for the shuttle, and mostly the cars in the compact car park space were fiesta or other similar smaller car. So I only have 2cars to choose from and neither I liked those car. If you don't have it, you should always give a bigger one to your customers like Hertz did to me!(different prices though)

Rebecca Pilon

I have always rented from Dollar rental when traveling to Kansas City and never had any complaints. This last trip was AMAZING because when I pulled in to drop off my car, I was informed that they would shuttle me to the airport in my car for FREE! I was traveling with my 5 month old and all the many pieces of luggage and equipment that is needed, so that was a lifesaver!

Angel Medina

I have been using the Dollar Rent A Car service for the last five years in Orlando, This is the first time using there service in Chicago and this will be my last, First the attendant was very rude when I ask a question when she wanted to charge me more money for my already paid reservation, my travel agent got me a great deal on my car and she didn't think it was right even when there own system has the reservation on record it took her and the manager ten minutes to figure thing out. Very bad

David Peterson

Very efficient, easy in and out.

Ron Karen Spillman

LaVonne Hall

Great Service, very fast even with a line

Maurice Thomas

Deborah Buckert

Great service getting car a little confusing dropping it off

Mohammad alassaf

Joseph Barber

The staff at Dollar Midway were great. Very friendly and responsive and quick. I was in and out in no time and they quickly handled the car return. This is a well run Dollar location.

Poetry in Motion Christian ASMR

Jessica Harr

I made my reservation directly through them instead of a third party. When I showed up there was no line, I handed them my credit card and ID, they asked the normal "are you interest in insurance and what fuel option would you like" I signed for the credit card swipe and I was on my way! It took less than 10 minutes, maybe even less than 5... I even got to choose my own car.

Dessi On your screen

Collette Bora

Eric Morris

Very nice people, fast service, overall great experience.

Kimberly Gaddes

Thomas Hogan

service was fast, car clean and at a good price

Wanda Schlutt

--1 for DOLLAR RENTAL Got back to the airport in Minneapolis and somehow our reservation was marked for a 9am check in, and my husband never marked that time. So we got charged an additional $127 over what we had already agreed to. CUSTOMERS BEWARE OF DOLLAR RENTAL OVERCHARGING! -1 stars for this survey- the way to RIP off customers!

Stephanie Ann

rude ppl

Victor A. Hernandez

Didn't know about the $200 deposit though...

Cody Ragonese

Absolute rip off- tons of extra fees and conditions, and they charged me for an error of their own. I had booked on Expedia and then had changed my dates of pick up and drop off. Even after multiple requests, an updated booking wasn’t sent to me. I get to Washington Reagan Airport and it’s a very busy rushed counter. They don’t even let me fully read the T&Cs and made me sign. Upon dropping off, I realized they had changed my drop off date to a day before and I was changed an insane surcharge and late fee for something I confirmed with them multiple times but was never in writing because they never sent me the revision.

Benjamin Williams

Everything went smooth at checkin. The car was clean, no problems.

Marcie Crawford

this is by far the worst rental car company I have ever used, their prices are ridiculous for a company that is supposed to be cheaper and they rip you off with all kinds of little charges, not to mention there shuttle from the airport took forever to show up and the employees are less than sub par. do yourself a favor and go with a more reputable company.

Jason Smoot

Nice staff and best prices

Jeffrey C. McCloud

Luis y Jackeline

The service was super fast, the price was super good and the customer service was excellent, we loved the happy face with a smile and the eye and eye contact.

lashona Thomas

D. Andrade

RUN FROM THEM! Waited 1 hour after renting and they didn't have the car. So they offered me a terrible car for the same price of a convertible. The employees are rude! Terrible people

Euclides Fuguet

The customer service was very nice, the employees waited even though our plane was very delayed. They told us over the phone that they will wait. I will rent from this place anytime again. The car was clean, only 3000 miles on it. Very good experience!

Mitchell Hebert

BEWARE! My wife rented a car recently and after turning in the car less than an hour late, she was charged an extra 110 dollars on a 75 dollar rental (44$ for an extra hour and 76$ in extra "mandatory airport taxes"). My wife left shaking after she was treated so poorly so I called the agent at the airport and the exact same thing happened to me. I tried to walk through with the agent the charges and she could not explain them. She basically told me "it is what it is". I called the national Dollar customer service and they said that this was a PRIVATELY OWNED location and that they can charge you WHATEVER THEY WANT. Dollar could not do anything about it nor explain the charges. As far as I am concerned, this is a full on scam operation.

Maite Martin

Terrible customer service. Got the run around for no reason. How are you a professional company but don't have a number for me to call to modify my reservation? Also the girl kept saying "mmm hmm" That is not proper customer service etiquette. I tagged your company on my facebook to let my friends know how terrible you run this place.

Snookie Hutchins

Soroush r

Quick, friendly, reasonable prices, easy drop off at the airport.

Greg Pascuzzo

We arrive in Las Vegas take the Rent A Car bus to the Rental Car pick up, walk right downstairs to the Kiosk find your name go to the stall with your car, keys contract are in the car, drive up to the checkout from the time you board the bus until the time you are in your car on the strip, maybe 45 minutes tops ! Then checking back in is just a easy and even FASTER, and we were there on Super Bow weekend. Staff are the best never had a bad experience. Best of all the price is always very competitive, in fact they consistently have the best price, the ease in which you pick up and return the car makes it even better, never had to wait in a line up. Walked right by the other places with line ups out the door.

Justin Bowman

In the months leading up to our vacation. I worked 90+ hours a week to ensure financially we could relax and enjoy our trip. Before booking I spoke to a dollar agent who assured me if I paid ahead all that would be due on pick up was about $175 and a $200 deposit which I would get back. I asked and double checked if insurance was included in my payment I was assured it was. So I went about working the extra hours to pay for this trip. I get to the counter to get the rental (Chevy Cruze). I’m hit with a with insurance and all I need a credit card to cover $35 a day for insurance. Plus airport fees. Now the thing is I was never informed of this. Even after asking multiple times So here I am without a rental and being told 30 days for an investigation to receive the $475 (ish) refund. 30 days!!!!!

Bill Weiler

Easy facility to get through quickly and gas station with good prices close to rental facility too.

Spencer Wade

I was in town for a funeral, rented a car from your company everything seemed seamless. Only to get a notice in the mail a few weeks later saying I went through 2 tolls. Not only did we not go through any tolls we were never notified of any issues, they only way is with all the construction, but still we should have a chance to pay the bill not the admin fees. Usually when you do happen through a toll you get a notice in the mail. Well we got the notice, three dollars in charges and 30 in administrative fees. What a shame, I will never rent from your company again, this is not just robbery its not piratical in a time when tolls are easily paid online, there is no reason for this outrageous charge. Well needless to say I will never rent from your company again, I hope the 30 admin fees were worth it, not to mention I manage national people who travel weekly and they will no longer be renting from you either. Like I said before, if 30 dollars is worth more than the CLTV of your customers then you will eventually suffer from this. Either way, I find the fees to be unpractical and will never do business with you again. Downright horrible expierce.

Jeremiah Birrey

M Noise

friendly staff and a smooth transaction. shuttle slow only down side

Steve Kremer

Perfect service. A very clean Toyota Corolla was ready for my arrival. The customer service at check-in and check-out were personable and capable women that were very pleasant to interact with. My question is why would you pay more?

Chelsie Micek

I was in Boise for the weekend and had the best experience with Dollar. Helpful, professional and really nice!! My husband and I will 100% use this company again!!

יוסי אלמכיאס

Keontae Barnes

Great service every time I go here. I'm always in and out with a nice car for an affordable price. #Weekend Specials!!!! All you need is a drivers licence & a credit card. I'm not sure what additions you'll need if using a debit card. Great place!!!!!!

Алекс Шарк

Sriyans Kanneganti

mo mojo

They are garbage.

Ashley Thomas

There are so nice. Crystal was awesome in working with me and my family to get a rental and trade a car that suited our needs. Thanks Crystal!!

Tom Bradley

Leticia Bautista

Mary Murphy

Everyone was very helpful and friendly. Only problem was finding the rental office to return the car because I flew in late at night and the office is not next to the rental offices.

Alison Hawthorne

Charged were not the same as when booked on-line. Wanted to charge an extra $52.00 to add spouse as another driver. Crazy!

Jill Gatto

Friendly and helpful and I zipped away happy! I came back and another friendly person checked me out as soon as I opened my door! Very good experience at the Portland, ME Airport!

tony simmons

Smooth transactions on rentals

Kat That Groomer Gal

Horrible customer service. Will never rent with them again. Absolutely wretched start to my business trip. Steer clear.

Warren Moik

Rude and unhelpful staff. Told to wait at least 45 minutes for a car.

Erica Chatman

michelle anderson

Fast easy no hassle. Was in and out in less than 5 minutes. And the rates were great...

David Sexton

Went to Detroit for lunch. Rented a new Chrysler 300. I am glad it was new because the roads are really bad. They are working on the roads constantly.

Zack Adams

Absolutely the worst car rental experience I've ever had.

John Doe

Expensive one way rental but no different than competition

Danita Moses

They did not have our car ready as initially stated. We had to wait longer than expected. It was not very convenient.

Michael Lowe

This rental place is horrible. The associate did not explain to me charges on my contract and failed to present me a copy of it. I was charged $555 for rental insurance I had no idea I signed up for. Could do nothing to get it back. They never pick up their phone either. Worst experience to date.

Felicia Posey

Jeremy Skillings

I give a 2 because I know it is my fault I left my camera in the car, but I left my camera in the car in a very obvious location and notified them immediately and they claim it was not recoverable. I hope they enjoyed all of our vacation footage. Just be careful. I understand I shouldn't forget but this was obvious so someone clearly took it and you would hope that wouldn't happen. Otherwise car was fine.

Juan Carlos Chocochic

(Translated by Google) Great service (Original) Buen servicio

Senthan Amudan

I had a wonderful experience renting with this dollar Location, it's been more than 3 times now, they take personal care to know our needs and suggests the appropriate car. Last time I was given an upgrade without any surcharge. And when I return back, they ask about the service, car and if there were any issues from the rental company side. I have one regret, I know they don't rent vehicle on Debit card, even though they have specified so in their website some people mistakenly book it through travel websites like Travelocity, Kayak and when they come in, they can't rent. I saw this elderly couple who were in their late 70s trying to use their debit card, they have prepaid for the rental, yet they couldn't rent, the dispatch helped them to take them to Avis, but it was a cold night, I felt really sad seeing the elderly couple walking to the Shuttle with their luggages on a cold night, I felt helpless. Perhaps Dollar can change their conditions for elderly couple and veterans atleast.

Dean Eiden

Amazing rate. $25 for all day in Albuquerque

Brandi Yancey

I AM HIGHLY DISAPPOINTED WITH THE SERVICE I RECEIVED FROM THIS COMPANY. I GO TO PICK UP THE CAR AND HAD TO WAIT CLOSE TO AN HOUR BEFORE MY RESERVED CAR WAS READY. IT WAS FULL OF SCRATCHES AND SMELLED LIKE URINE, SMH. THERE WAS ONLY 2 EMPLOYEES AND THEY WERE VERY BUSY AND I WAS IN A HURRY SEEING I ALREADY LOST AN HOUR, SO I COULDN'T SPEAK TO ANYONE ABOUT THE CONDITION OF THE CAR. AFTER RETURNING THE CAR I JUST SO HAPPENED TO BE PAYING MY CREDIT CARD BILL AND SEE 2 CHARGES FROM THIS COMPANY. THE 2ND CHARGE OF $80.06 WAS TO PREPAY FOR FUEL!!! I NEVER AUTHORIZED THAT CHARGE, AND WHY WOULD I, IT ONLY COST 30.00 TO FILL UP!!! JUST AN ALL AROUND DISAPPOINTMENT!! I WILL SAY THE CUSTOMER CARE TEAM WAS VERY HELPFUL IS ASSISTING ME WITH GETTING THIS MATTER RESOLVED. HOPEFULLY I DON'T HAVE ANY ISSUES WITH GETTING MY REFUND... PS , I THOUGHT IT WOULD OF BEEN EASIER IF THEY CONTACTED THE ACTUAL RENTAL AGENCY TO VERIFY THE CAR RETURNED FULL OF GAS, BUT I GUESS LIFE IS NO FUN IF YOU CAN'T DO EVERYONE ELSE JOB FOR THEM............... 0 STARS WAS NOT AN OPTION :(

Willy Cardona

Good price great service

Walker Gibson

Relaxed and easy process, good car.

Jentons .

I use Dollar when I go to Las Vegas or California. They seem to have the best prices but can be slow at service counter. I have been happy with the service.

Lisa Williams

Best price for a minivan rental. Plus I didn't need a major credit card, I could use my debit card with as long as it had a Visa/MC on it. As a family we don't believe in using credit cards, and truly appreciate Dollar for not requiring it.

ROBYN HAFLEY

Betsy Daniel

Agent at The rental counter was extremely rude. There phone reps quoted me 15% of my rental as a deposit. I get to the counter and they wanted $350. My rental was not even 300. The agent gave me an attitude and said he couldn't do anything to help. NEVER AGAIN!!!

Jamie Mason

When we rented the car- they told us a different car than the one we received. At check in, they said we wouldn't be charged for 1 day because we turned it in at 5am. I asked and he said no, it's a 24 hour rental. They need to get on the same page!

Megan Magstadt

Arin Arthur

Dollar is the worst car rental company I've used. They will try to up-sell you on absolutely everything they can at the counter. They'll scare you about everything they can. Bad pricing...give the cheapest cars they can. Early return fee. I'll never rent from them again. Too many other decent car rental companies to work with.

Karina F

L Mont

Courteous and professional. Thank you for your efforts in great customer service. Great team!

williie ramos

(Translated by Google) SUPER ECONOMIC. (Original) SUPER ECONÓMICO.

anil bhula

Nehal Kawa

Good place to rent the car!

monica lacy

Fossan

kelly scon

WARNING! If you book online, the price that is quoted is not accurate, and you won't find out until you're actually in-person, picking up the car. This is especially true for renters under the age of 25 - I was charged an extra $30 without being told ahead of time. Also, the employees will try to convince you that credit cards do not provide rental car insurance, and will try to swindle you in purchasing basic coverage. At least for Discover, my credit card indeed provides rental car insurance, but the employees will try to convince you otherwise. Overall, $78 + $350 hold for a 12-HOUR rental is absolutely absurd.

Willy Acuña

John Liller

Horrible Horrible car rental. Flew into Boise this morning to a blizzard. Had originally arranged rental through Travelocity for a full size car. Due to Blizzard asked about SUV because the guy at the counter said he doubted my rental car would make it out of the lot. Charged me extra $200 plus another $200 in charges for insurance and bogus stuff. When I realized my wife had purchased extra collision coverage through Travelocity for $30, I went back to the counter (because you can't reach anyone by phone) and pointed out the erroneous charge for insurance. After a lengthy BS explanation from a supervisor, the result was short of extortion as they would only cancel the entire contract and start a new one and charge me the same $300/day. This is unbelievably poor customer service and please please do yourself a favor and avoid renting here at all costs. These people knew I had no choice but keep the car for the snow storm and had nothing to offer to make right and knew they had extorted me for extra amount of money. My original charges were supposed to be 85 total for 2 days but turned into $600 due to an unanticipated snow storm. I will continue to fight through my credit card company but you should be warned, this could happen to you.

Roswitha Burwick

They were very punctual, very polite and helpful. The car was ready, no problems. I had to drop it off at 4.30 a.m. They were there and transportation to airport well organized. Great experience. Will rent again

Steve Beals

Never Rent from these guys they charged me $80.00 for going on a toll road that doesn't have toll booths don't you think a rental company that has toll roads would have there license plate ready for tolls for people from out of state that have no idea

Abdo ahmed Hugais

armando cavazos

Friendly and helpful staff,

Bojo Bow

Paz Shalev

Slow and unprofessional service

Susan Schneider

Awesome staff.

Richard Larsen

Inexpensive car rental option. A bit distant from the airport though. Not included with other rental agents.

Amastfiore

What a waste of time this place is. If you dont want to break down don't use this place. Because I was broke down at 1am and was in a new place and didn't no what to do. They offered not one bit of help. And never apologized for there ignorance. WORST PLACE I EVER DID BUSINESS WITH. SONT MAKE IT BE YOURS. AVOID THE PLACE CAUSE ITS NAME SAYS IT ALL. THRIFTY AND NON DRIVABLE VEHICLES.. NEVER AGAIN. NEVER EVER AGAIN

Roshan Patel

The pricing can really get you sometimes. Make sure you book ahead of time.

Brooke Elizabeth

DO NOT GO HERE!!!!! Biggest rip off ever!!!! Told me i was only gonma have to pay 100.00 dollars at the time of pick up get there and told me i had to pay an extra 375.00 dollars. The lady at the front desk was a total rude ass and wasnt willing to help or even help us understand why the were charging us so much more. PLEASE PLEASE PLEASE do NOT waste your money on this place!!!

Tanya Daly

That was the most amazing rental I have had to deal with. I did it online and signed up to be a member in my account area I was able to add my debit card. We walked in and told the reservation number she said slide your debit card asked to see it then drivers lic(Keep in mind every other rental place has insane policies about renting with a debit card) after that said thank you your car is at the curb and we walked outside to see it there warmed and waiting for us. It was also the cheapest and I made my reservation within and hr of picking it up. I LOVE YOU GUYS TY Added Maps Quest tells you to go to London drive for your rental....this is not right that is where you go to drop off your rental. You need to go to the airport terminals and park then wait in one of the Shuttle stalls for car rentals they will free of charge take you to the lobby of all car rentals and this is the only way to get to your airport car rental.

Chris Harris

Great staff inside and out and the cars are clean with no problems

Norma Raymond

Service was quick and easy! Returning was easy too! The person who rented the car was friendly and made it a great experience. Will rent from here again .

John Keeling

Off airport but nearby with prompt shuttle. Very good service to resolve an issue with vehicle. Nice clean car. Very friendly

Justin Gardner

A representative grossly misinformed me in regards to my method of payment being accepted thus causing an issue at pick up. The vehicle I reserved was unavailable so I ended up with an SUV instead (you’d think this would be a good thing due to more space) sadly the vehicles transmission acted up the first day we had it. We took it back immediately for an exchange and at return were told we had caused damage to the vehicle. Luckily I took photos of the existing damage on the vehicle at pick up and was able to prove the damage did in fact exist prior to my taking possession. After that, the vehicle we exchanged for displayed the “maintenance required” notification pretty much the entire duration of the time we had it. I was offered a $25 concession for the inconvenience of having to return the vehicle, but am still extremely disappointed in the poor record keeping or lack thereof that would result in a company being totally unaware of previous damage to their vehicle. I also want to mention I noticed a complete change in the demeanor of the associate behind the counter once I declined any extra insurance due to having my own coverage, and suspect that perhaps I was an easy target to hold responsible for vehicle damage due to this fact. I do not plan on being a returning customer to Dollar Rent A Car due to this experience, and highly recommend anybody moving forward with this company take photos from all angles of the vehicle before leaving the rental facility. I have been in touch with the company regarding my experience, and am currently waiting a response.

Janet Leck

The worst company ever!!! Never again, deserves negative stars! My husband just rented a car it broke down and they are no help whatsoever!!! I knew I should have stayed with Enterprise. They want to send a taxi?!?!? Really ?!!!

Jennifer Faulkner

Was stranded at 1:30 in the morning with a 6 year old because of a delayed flight. I had a vehicle reserved and everything. Showed up to pick up my vehicle and they were closed. Thank goodness Hertz was open until the ladt flight came in. Never again will I rent through Dollar

Wayne Kilpatrick

First time I ever rented a car. They were very help full and smiled and treated me great. Thank you so much. check out and in was very easy.

Amelia Roberson

The experience was good. They had a small selection of cars to choose from. I didn't care for how the receptionist was trying to get my family to book a car we didn't reserve for a lot more than what we budgeted to spend. She was nice - but very persistent. I eventualy just said, "Ma'am we just want to get into a car that fits in the price range originally quoted." I also don't like how Dollar has a different tier system when it comes to the difference between premium and standard cars. I reserved a premium car online (Buick or something similiar) - but when I went to pick up the car we were given a Malibu and told that it was their type of premium car for their company. Not that big of a deal - I guess because we had small children, but it may be an issue for someone else who was expecting a specific type of car. Not sure if this is standard - but it took like 2 weeks for the charge to actually show up.

Courtney Murphy

Wind sheild washer didn't work, needed especially in wintry weather conditions. And yes, there was washer fluid in the car. Advisable to do functionality checks before leaving the lot...

Jeff Bain

Organized Crime. That is how best to describe this company. In the state of Florida they now have unmarked Toll roads without a way to pay for Tolls by the rental car consumer. You can pay a weekly rate of approximately $55 or you can pay a $15 administrative fee for each toll passed no matter how low it is. No other option to pay only the tolls directly to the state of Florida. BEWARE BEWARE BEWARE!!!!!!! They are stealing from you and apparently legally!!!!!!!

Glen Keller

Do not rent here

Robert Jeffers

Charged for insurance, when we said, No Insurance!!! Almost an extra $400.

Hadi Al

Great service !

Matthew Sauk

People were nice. Service isn't fast but they did a good job

Bill Hoelscher

Nice staff. Fair prices.

MT L

Good service, fast check in and out.

Christine Stepp

Carla Munoz

The Boise airport ladies that helped me were amazing. I will definitely recommend and use Dollar again.

Jason Swenson

It was GREAT!!!

Omar Elassaad

camelia russell

I am livid I was charged for a smoke fee and I do not even smoke. 300 dollars not happy

Mike Ries

Quick convenient and affordable. I think that's what most people are looking for in a rental car.

Emante Jones

The car was slow and needed some routine maintenance (oil change, etc). But what really got me was the " $200 refundable deposit." Three weeks later after returning the car I am still getting the run around about my refundable deposit. On top of that they charged me several questionable amounts, then took it back then, recharged it again. I know it's cheap now, but in the long run you WILL pay. Customer Care Case Number: 06723891

Nelson V

Lisa Fields

Dollar rental came thru for me with a minivan when I really needed it. Thanks. Great job guys!

Bennie Bullock

Thomas Lazarides

Chris Logsdon

Great car and friendly service. I just hate that some idiot before me smoked in the car.

Jennifer Lulo

This place is completely sketchy.. Each person says something different. The only person who I received good customer service from was Cleo(thank you!). There was a man named Josh when you were leaving with the car, and he advised us to get another car, which obviously there would be surprise upcharges if we did so. There was another boy named Josh at the front desk who was useless, so he had to have Cleo help. Josh was completely disrespectful and went as far as laughing in my face when I was unhappy. The online price was $60 and somehow ended up being around $300 for an economy car. Cleo respectfully explained why. Will never ever be a customer here again. The bus drivers were very sweet and hardworking. Go somewhere else!

MrJabondjr .

Very good customer service

James P

Very rude, 1 hour and a half late from ordered time, no information provided, no

Masataka Aita

I have rented cars from Dollar many times but I think the MCI location was the most pleasant experience to date! Heidi at the front desk really went out of her way to assist me in directions and updates on the road. Thank you very much for making the trip a positive one.

Barry Ms Stewart

This was one of the worst experiences. I reserved a midsize and had a free upgrade. The confirmation number I was given didn't work and the rep could not find my reservation. After much delay, I rented a Chevy Traverse and received all the paperwork. When I arrived in Nashville, TN the hotel required rental cars drivers to keep their contacts with them to verify they were getting the correct cars from valet. My contract didn't match the car. It was for an entirely different vehicle and size. It was horrible. It couldve been much worse.

Guru Charan Reddy Madireddy

Worst rental agency, misleading

faical siraj

New cars

Chris Carey

We rented a car for 10 days and found the service to be excellent. The manager Ethan was particularly helpful. Will definitely use Dollar again in future.

Jenni Larson

This is the worst rental company ever!!! They rented me a car with COCKROACHES!!!! If you know anything about this nasty bug it's that they hide during the day so there was no way for us to know they were in the car until we were three hours away from a rental site and it was the next morning. The customer service was the worst I have ever encountered they laughed at my husband at the Minneapolis airport (agents name was William). This is not funny when you open a car door and see 10-15 cockroaches scurry into the stitching of the seat and into the vents. No one was willing to take this seriously and give us the help that we were looking for. I called customer service bc William was wanting to pass the buck and act like he didn't know what to do and customer service was just as horrible. The agents I spoke to told me that she would have never gotten in a car that bugs in it in the first place. OMG thanks for that! So after all that they were not willing to credit us for the rental. NEVER USE THIS COMPANY!!!

Tracy Davis

Rewil Mendoza

Wanted to rent a car for 1 day. literally one day. Said it was gonna be $21 without insurance and loss waiver. then come to find out I need to have a passport to rent a car and then they said that I needed a $400 security deposit. Completely terrible. Save yourself the trouble and just rent from Hertz and Enterprise.

Rumu Alam

Very poor customer service - from front desk to the lot check out attendant. All very rude and full of attitudes.

gani choudari

roberta dillon

Generally fast and courteous. Clean and swift shuttle to airport.

Boudreaux Clark

Great service

Lew Wurdeman

Best price online for an emergency. Check in was 5 minute wait and when he got to me, it took just minutes. Got a great free upgrade, couldn't be happier!

Elsa Swensson

I use car rental services several times per month and never have I had such bad experiences as with Dollar. First time, my car broke down after about an hour and had to be towed. I spent the remainder of my weekend on the phone with Dollar trying to have them replace the car for me, or in any other way help me to get back to my original location. They were not able to assist me nor offer me a new rental. I was lucky to be able to stay with a friend and then get a ride with her back the day after. Dollar did not even offer to reimburse the cost of my rental! After many back and forth they offered me a small amount voucher to use for my next rental (I didn't really want to rent with them again..) Having this voucher, I decided to give them another shot.. This time, they wrongfully invoiced me for tolls plus several administration fees, even though I paid for the daily toll pass upon rental. After many phone calls and visits to the location (note - they can not be reached by phone) I had to give up since it had taken so much of my time. Terrible customer service completely stuck in a bureaucratic box with no employee willing or able to take any kind of responsibility or offer to accommodate a very unhappy customer. Impossible to reach managers on the phone. Never again!

David Willis

Easy rental...great SUV

Lisa Knight

Not good customer service

Christopher Robinson

On the 9th when we returned the car (as that’s what I was instructed to do by someone I spoke with on the phone when arranging to get the tire replaced) I spoke with Tyrone in person at the airport car rental space who said just grab another car and that’s it. I informed him my anger with dollar and how this was the 3rd car we had in 4 days and now going onto our 4th car where we didn’t want to grab another car as we didn’t know the reliability of the cars out there as the first 2 had car engine problems and the third one was just the tyre. I also mentioned how the tyre was flat on the day of the wedding and when I spoke to someone on the phone to arrange someone to fix the tyre it was an 1-2 hr call out and repair job where he didn’t want to send someone out instead wanted me to go to the airport and just replace the car before the wedding. After arguing how I’m not missing a wedding just to replace the car for 30 minutes he then said to call back when I’m at the church where they’ll send someone to come out to fix it which I did. I missed half the wedding reception as I was constantly getting calls (and automated calls) from dollar and Nissan (the car we were driving at the time) and the tow truck company asking where the car is? Has the job been done? I’m outside? I got 6 phone calls all from different people and constantly running outside to find no one out there. Thankful the car was fixed during the wedding reception. When telling Tyrone this story he agreed that was unacceptable and he was sorry where he was going to give me a $50 voucher where I wasn’t happy with that as we paid a lot for a car and been inconvenienced a lot throughout the 4 days along with the fact the car we’ll be returning was 3/4th tank filled. He agreed to refund the fuel cost charges and said “go upstairs tell them I sent you where I’m going to call her now to say you’re coming and she’ll tell you what car is reliable to take with use and when you come back on the 11th return the car and show them this paperwork so they don’t charge you for the fuel” I did that and they didn’t even want to look at the paperwork as they said they don’t need to see it and it’s all fine.

Leonard Wilson

The whole experience was first rate. Easy pick up at. BRADLEY airport,simple check in, and I was underway in under 45 minutes.

Blake Parker

My wife booked a car through the website. Because she has booked with a debit card before and was able to get the car, she had no idea that she would need a credit card once we got there. In fact, we made the reservation using the debit car. Of course, that left us stranded once we got there. So the first complaint comes from the fact that the website allows you to purchase the rental with a debit card, but then does not accept it once you show up. Disable that ability and you will avoid confusion. And we know it's not just us because a driver told us that it happens about once a week and nobody does anything to fix the constant problem. To be fair, there was something in small print or the confirmation email that specifically says to bring a credit card, I will give them that. But then I tried to call to cancel the car and maybe get some of our money back (after all, it would be a free car for someone to use and reserve, and I'm fully okay with a late cancellation fee). Nobody in corporate or customer service works on weekends. There isn't even a cancellation option in the website. So we had to pay full price for a car we didn't use. I even put in a request as soon as it happened, but of course they offered no sort of refund.

Ron Richards

Dollar regularly has the best rates and this trip was no exception. In the end, we paid about 45% less than first quoted. The car was a full-size that had a few miles on it but was in good shape and did all we needed and more. The counter and check-in folks were great to work with. If you are looking for a decent vehicle at a good value, always check out Dollar's online deals.

Jason Southwick

Had a great experience. The service was friendly, the rental was clean & spacious. Definitely recommend.

Ashley Guevara Stone

That $200 deposit that they tell you they will refund you is a lie . I’ve waited 3 weeks now and I STILL do not have my $200 that I was told I was getting back . When I checked my bank account they also took an EXTRA $246 Out . I’ve called customer service multiple times and no one has been able to help me.

Ivan Busharov

Not sure if employees are different from the previous reviewers, but no issues whatsoever. Fast to get the car, fast to drop off, brand new SUV, keep in mind they charge extra for the EZ pass box.

Elias

Very nice staff here. Our ordered car was not available, so we had to get an "upgrade". Doesn't really fit my ecological conscience (we got a Toyota Sequoia instead of a medium sized Nissan), but objectively seen, this is not a negative aspect. Would come here again. Hope the returning process of the car will turn out smoothly.

PTT24 .

Horrible customer service. I had a reservation as a Gold member, and arrived to no car with none available. Worst part was that I was also entertaining customers. Never again.

Chicks Fix

Great deals. Mike T. Treated me so nice. I definitely will rent again!

Kelly Judd

Check your car good before you pull off. The first one I got in the dome light wouldn't go off. Had to go back and pick another one. No attendant at the lot

Prince Of photos

Geneva Beets

Great service just love hertz never a problem

Grant Nieddu

This team was quick and efficient. They taught us that Indianapolis is "no mean city", because if their kind offering of speedy service and a mint. Our car was perfect, clean and tidy, and the insurance options were varied enough for anyone's needs. We were in and out in 10 minutes.

carlos stewart

Sucks

Rhett Rogers

Quick, easy, and convenient. Nice staff.

Kevin - 13

Tim Antczak

This place sucks the money out of u. My unlimited car that started at 130 ended up costing me 987... Instead of dollar rent a car it , Steal your dollar rent a car.... Abandone this place.

Otávio

Steve Ramirez

gregory hunt

Jordon B.

Great experience from pickup you drop off.

Joseph Brennan

Long story short - staff really took care of me, good experience

Brittani Acree

We had planned a vacation and made reservations threw dollar rent a car, I had called 3 times the night before the trip to make sure everything was okay.. In the morning at 7 am we drove to boise to get lost for 45 mins gps was wrong and no local phone number to get ahold of we finally tracked the place down only to get rejected, due to a credit check ?? I called the night before 3 times and they failed to mention anything about a credit check with a debit card !!!! And there was nothing they could do for us.. Due to this we had to postpone our vacation. Huge waste of time !!

Susan White

I am making this review to warn everybody to stay away from Thrifty. I called and told them my husband did not have a credit card but that he was flying into Bradley Airport in Connecticut they told me that all he had to do was have his debit card his round trip ticket and he would have to pay a 15% increase on the rental. We pay $236 to reserve the car when he went there he was denied the car cuz he did not have a credit card even though I asked these people three times they told us that it was being cancelled that he had to go ride somewheres else when I called all these numbers they gave me and spoke to numerous people in India I was told that I wasn't able to get my refund because it was past the pickup time. Speaking to my bank I found out they even though I made the reservation in the United States they gave me an international charge because it was done through a company in Dublin Ireland other people have complained that they had charges through Canada and elsewhere. Every time you try to speak to somebody above another person they keep telling you that they're busy and there's no one there to help you. The police have also been informed of this information and I guess they've had dealings with him before because Thrifty is not on Airport property so they do not have to follow those airport rules you read on their website. I just don't want anybody else that the suffer my husband had to suffer walking with his bags to find a way to get to his mother's house up in Massachusetts or me being sick calling these people finding out what's going on with our money. I'm still fighting this now and nobody has any answers for you nobody seems to really care that they took your money and they never gave you a car. Please be very very careful when renting from a place that says they're on the airport because they are probably are not they don't know where anything is they're just there to collect money and tell you how sorry they are.

Maurice Arreola

Fast made reservations online walked up to counter gave debit card signed paper got car. Clerk was nice. So simple and painless

Jeff Troan

I recently had to drop a car at a local airport location about 15 miles away from where I picked it up. That is universally a courtesy for business travelers, with little or no cost. Not only did Dollar not warn me that the two day rental would go from $90 to $300 for that minor change (when I called their helpdesk), they wouldn't let me fix the situation by taking the car back to the other location when I realized they were going to pick my pocket. The situation is still in dispute. I won't use them again unless the situation is rectified, and I would encourage others to look elsewhere.

Ping Spells

Excellent...that free upgrade, was Fabulous! The agent, Paul- sweetie!!!

Alfredia Conner

I was amazed at the prices to rent a car with Dollar. They were so good that I cancelled other reservations to go with Dollar if the price was right. The service was very business like. And the agent at the counter was very helpful and accommodating when I was not able to access the Dollar Express service because the agent who worked this service was gone. I was very pleased with the way I was able to receive service so efficiently.

A.J. Lockwood

Don't rent here! You've been warned! We booked online at Dollar website. Showed up in person to pick up the car, and because their card reader wasn't working they denied me the car. Next, they told me they were sorry and that I would not be charged for sed rental. Well...they charged me anyway and left a note that I was a no show...going to have to fight with credit card company and Dollar's non existent customer service team to try and fix this. Could take up to a month. Awful.

Marion Mullauer

The counter folks at Kansas City Dollar are wonderful to work with, very friendly and they get you on your way as quickly as possible.

Jamie Rice

Price was best here than any other rental. Off site from airport but easy to catch shuttle bus.

Warat Chalermpornpong

I got a great cars, clean and very beautiful.

Jeannie Chambers

Dollar is the only rental car company I'll use

Danial Henry

Guaranteed Wins

They have very nice, and polite workers there, the cars are amazing, and they give you no headache, they make sure the cars are thoroughly cleaned, so they are spotless for the next user. There is really no waiting for you to get your rental. The shuttle is very convenient, and it is fast. It is a very short drive because how close it is to the airport. I would recommend it to anyone, who needs a car rental place.

Eric Mathis

Smooth rental process. No hidden fees. Agent was very polite and courteous.

Crystal Hodges

These ppl are awesome the older Hispanic guy and the lady who does very late shift for hertz. Great ppl

Chris Cattell

No issues with rental, but it was a bit out of the way

Shavaughn Rolle

Alma Cagalawan

Picked up the rental car from Albuquerque, NM airport. The shuttle bus took us to the dollar rental location. It was such a smooth process, very efficient even during dropped off. Made my trip to NM more of a memorable experience driving around town with a nice working rental car.

Kevin Respecki

Good, friendly service inside and outside.

Daniel Anderson

Andrew Ranger

Dr M

Had an accident on I 40.. somebody's tire bounced into the grill of my car. Busted the radiator. It was late at night..a thousand miles from home . I was desperate. Tried to rent a car from Enterprise and they said NO because I didnt have a major credit card on me. (Even though I've rented from them for 20 years) So a Big thank you to Dollar Rent A Car Albuquerque NM for allowing me to rent from you. I will be a loyal customer of yours for life.

Richard Harvey

Bad service. Good vehicle.

Aaron Thomas

CUSTOMER SERVICE IS RUDE... THEY DON'T WORK WELL WITH THEIR CUSTOMERS

Vince Barry

Overcharge for the vehicle, Reserved online for 285.00 for 5 days, when you go to pickup the car it weas an additional 375.00. Ripoff

Terry Weber

Worked with my insurance company and myself, very understanding

Kevin Morton

That van was GREAT a little dirty but the over all experience was the best

Robert Chan

Customer Service and People are losers. Dropped car back and staff would come to car to check me in. I had to walk to the booth where 3 of them were just Chit Chating. When I complained why, the associate just pointed to a sign that said "if no body is there, go to the booth" and snickered. Unprofessional attitude !

Sydney Stoll

Pros: Fast and Easy Cons: Being three months shy of my 25th birthday, I fully expected to pay extra for a rental car. When I booked it online, there was not a single mention of an underage fee. I assumed it had been built in to my daily rate. When I got the car, the woman at the desk spoke so fast I couldn't understand her and I was quickly ushered out the door. Upon returning the car, I was charged a $212 underage fee. I wouldn't have minded this, but the fact that it was essentially snuck on on to my bill felt very shady. I will be very cautious renting a car in the future.

Katrice Williams

Joe King

Thi s was my second time renting at this location and as one previous post did mention they are a little slow but very courteous. Had no issues with the car or service. got a good price for a car for a week of $162 out the door with tax fees everything. it was an economy car but I was just in town for business and didn't need anything bigger than that. got the best deal on their site directly as opposed to going to Expedia or one of the other sites like that. I would use them again

Bobby Burgess

They need to get rid of that Patricia woman she is a menace to the company....Her attitude is ridiculously unnecessary. I stood only to watch her go back and forth with a customer and I had a flight to get on. She needs to learn to let …

Rowanne Gallo

Had a 4pm reservation that I booked the night before. I needed a car from Cbus to WV urgently for my mother is in critical condition there. Waited in line for 45 minutes to see about 1/2 dozen customers get their cars in that time frame! Enterprise and Hertz flew through their customer lines. I waited a few more minutes with 6 more ppl in front of me.... that would take about another half hour, plus I believe the rep received an update that they were running out of cars. Only one rep servicing Dollar and Thrifty counter. So I logged on to my travel agency booking engine, booked me a car at Enterprise about the same price, removed myself from the Dollar line and was served immediately at the adjacent Enterprise counter, and was on my way in about 5 minutes.... now puts me into rush hour traffic after that long wait in line at Dollar. As I was leaving the garage, it was sad to see one of the customers who was serviced at Dollar in front of me, was now still waiting for an actual car to be assigned to him at the garage! Poor guy! No more Dollar bookings for my clients, at CMH for sure!

Alexa Smith

Very nice and Polite.Thanks

W Ski

Just because you have reservation, does not mean you have a car.

Adam E.

Process was fast, customer service was great, got a free upgrade to a bigger car, return was even easier. Definitely would use again.

phil Vanrossum

Darin R

Overpriced....guy talked us into an upgrade i thought was free

Lisa Poole

The Dollar rental car location in Milwaukee had a slow check in but the staff is friendly and honest making sure you understand charges that will be incurred upon drop off. There were no surprises when I dropped off the vehicle. The car was clean (except for interior rear window) and ran great (Hyundai Elantra).

Yehuda Frischman

We got an upgrade to a brand new Camry. Service was great.. Couldn't have asked for more

Paul Bidanset

Cheap, easy, and fast. They emailed me a receipt after I returned it that was lower than the anticipated price I booked on a third party site. No problems whatsoever.

Merrill Hartman

It was somewhat difficult finding the rental car area. It's in the basement of the parking structure across the street from the terminal. I had trouble starting the car because I didn't know to depress the brake pedal.

Kim Hogan

Easy experience at the Memphis airport. A bit of a walk from the terminal but pretty along the way and moving sidewalks were there. Once at desk, in and out in under ten minutes.

Mary Anne Rozales

jay roma

Ok

Craig K

Rachel Young White

My experience with Thrifty is always great!

frederick ihlenfeld

When you book the reservations, it clearly says "FREE CANCELLATION". I called less than one hour after I prepaid for a reservation and they charged me a $50 cancellation fee. Will never go here again. Will refer all friends and family to other rental places. $50 down the drain.

Ashley Deck

We payed for everything online. We get through the mess of the airport and to the rental place. Only to find out I still needed to pay an extra $450 on top of what I already paid. $200 for a security deposit and $250 for the car. I ended up paying $646 for this car. Never again...

Sandy Adas

Usually I book an economy or compact car, but this time, I booked a mid-sized to be sure I'd have something adequate to the potential weather issues in Milwaukee. When I arrived, I could not believe Dollar's idea of a midsize car was only a 2-door and also was rear wheel drive...this with 5 inches of snow in the forecast. That felt so unsafe that we spent the extra money for a further upgrade. But I did feel taken advantage of. Thus I shall not return to Dollar Rent a Car in Milwaukee. That was not good service!

Mark Cormier

Joshua Winkler

The rude, knowledge-deficient, and unhelpful staff at the counter couldn’t find a way around their policies to rent us a car. We went to a Hertz instead and got a better rate and more accommodating service. Uber cost the same price point for us to get to where we were going. Something to consider. If you’re a senior corporate manager for this location, I’d strongly consider restructuring your front of house unless you want to continue bleeding business to your competitors for poor customer service.

Shauna Smith

Warning warning do not buy a car from there I'm currently a customer there.. when I first went there they always trying to give me a car with the engine light on or with the weird noise on it. I got a car but two months later the engine light on came on and I called the dealership and then they didn't have no warranty only 30 days...

Deepa Star

Good service

Laszlo Hadadi

When I got the car they tried to charge me 9XX+200USD finally we agreed 341+200 USD ( the 200USD it's like a buffer what they finally not charge in case everything is ok). When I drop the car it was smooth and quick

Robert Brown

Renting no problem....picking up no problem...customer service big problem. Rented at the salt lake city airport. Discovered 2 days later the seat to my daughters britax stroller was left in the vehicle we rented. Did the on line file a claim. However we really wanted to talk to a real person, before someone spend time and money driving down to the airport. Nope you cannot. The number on the site just rings for a long time then nothing. The 800 customer care just directs you to the website and will not help past that. Its frustrating. So that's why 1 star. They have no real customer service.

Chantay Robinson

Love this better than enterprise on any day

Deanna Eaddy

Rafael Alberto

Robert and Rebekah Bass

Good experience. No problems!

Don Page

Clerk at the counter when arriving for my reserved rental was very friendly and professional. She provided excellent customer service and should be recognized for her efforts.

Jon Miller

Easy location and return.

Dan Kruse

Reserved a full size car online, got in and they were out of everything. The guy told me I would have to wait until they got something in, or pay an upgrade charge for a "full size" suv. I said, "you're kidding me, right?" After some grumblijg, he gave me the suv.

Bryan

Pick anywhere else, they do not advertise all their policies. The staff is rude and uncaring, pick anywhere else.

Jason McEwen

Adel Farag

David Tillman

I enjoyed the service and the rate wasn't bad with the military discount but the Portland tax was high.

Andrecia Turner

Love my car finally paid it off shandron and miss Vikki are the best!

Ada Pepin

Great customer service, very patient and friendly service!

Fryerbob Durfee

Carlotta Rossi

Absolutely most terrible service. There was nobody there when we went to pick-up the car (during open working hours) and we waited almost an hour only for nobody to show up. Their phone number doesn't work and they connect you to some customer service people in India this location doesn't even have a direct number. A simply horrid car rental service.

Sarah Wright

Shawn Belles

Bad business practices from Dollar Rent-A-Car at Salt Lake City Airport. Do not rent from them. Ever. We landed in SLC from Ohio for a 11 day vacation with our reservations for a vehicle. Our reservations showed taxes and fees. My agreement today was 600$ higher than my reservation. The clerk had a one hundred percent poker face. “Airport fees and no your reservation was plus tax. Take it or leave”. I step aside in line and explore options. “Same day” rentals were astronomical. I reserved this vehicle 5 months ago to avoid headaches. Since I am bent over a barrel i decide to rent the vehicle. Bad start to vacation. I ask for any discount or consideration she may have and she tells me all the rental cars agency have the same price ( price fixing?) and there is Nothing she can or will do. I personally never once raised my voice and she remained professional and stone faced. THE Only thing out of line I told her was I would post on social media and hopefully drive folks away from shady business practices. Salt Lake City Airport. Monitor these folks , will you ?

Sandro Micocci

Robin America

Reserved a minivan with this company through my employer website. I scheduled approximately 3 days in advance. I called to modify the pick-up time twice, and settled for 6:30 a.m. I was scheduled to pick-up at the airport and when I arrived, I was told by "Joe" (according to him, the only JOE) who works for Dollar, very rudely and non-nonchalantly that my reservation would not be available for 1-2 hours or longer. I was flabbergasted. When I inquired why, he gave me a non-chalant "I don't know". Another customer was waiting, and overheard our exchange spoke up and started saying how rude that he had been with him as well, and about the fact that he never apologized for the inconvenience of the 1-2 hours delayed "confirmed" reservations. I asked what he could do for my inconvenience. He replied, he didn't know, but that he "might" see if there is anything that he could do. I walked away and was served by a VERY NICE person from AVIS, who not only went out of his way to get me the minivan unscheduled on the spot, but reduced the cost as well. Needless to say, DOLLAR WILL NEVER GET MY DOLLARS AGAIN.

george evans

I went to Dollar rent a car for a job interview I think I nailed it I just got to wait a day or two to see the results otherwise the price is constantly busy good place to get Rent-A-Car

Patty Lynch

Service was polite, car was clean and price was right.

dan Perry

Don't rent from Hertz in Haverhill- I waited an hour for a car that was reserved- other customers came and went that got there after us- couple of smucks working there.

my jams

This is my favorite rental spot. Nice friendly people who listen to you and not just treat you like another number walking through the door. I have rented there every weekend since 2019 started and 2 times only to c them and since I'm here, give me a car for the weekend. Not doing anything just wanna drive something newer than mine.

Bert Wall

I reserved a car for MDW, when I went to pick it up I was greeted by a person at the counter on a personal phone call. She was obviously frustrated that a customer was actually there. I asked for my car and provided license and credit card, I was tersely told to sit down and that I would be called back over in about 10 minutes. I waited 15, and walked up to the counter. I was then told they had just called for my car and that I needed to take a seat until it was ready. I waited 40 minutes to get a car, and I had to go to work. This made me late, I would have given one star but the people in the garage were nice. The car smelled of stale cigarettes, and didn't have blue tooth. This is my first and only time renting from dollar.

Claudia Alvarado

I had a wonderful experience with Jennifer. Very friendly and polite:) It was an easy transaction.

Key Money

Very cooperative and very helpful, not hard to work with at all, highly recommended

Miranda Panda

This is the worst place to rent a car... The manager is nasty and they will always over book all reservations l.

Jason Powell

Awful experience. We booked online, but when you get there, they drum up all sorts of other charges - felt like we were playing a shell game. They charge you extra for virtually everything and tried to sell us insurance that would cost more than the rental, but luckily our credit card covers auto rental insurance. We were given a filthy car because their car wash was not working. It was impossible to see damage due to the road dirt. We noticed the windshield wiper had fallen apart as we were leaving. They couldn't fix it so we had to fill out new paperwork for a different car, and unload/load all of our luggage plus children plus car seats. In all, it took us about 3 hours to get out of there. HORRIBLE experience. They didn't seem to care. At least 5 other customers were very upset and complaining about incompetent service. These people do not care about their customers and they try to shake money out of you whenever possible. Awful experience - do not use.

Ryan Kopasz

Great service with a smile on her face. Got a free upgrade due to them not having the class I had requested.

Jeard C Escobar

The customer service in counter was helpful and friendly. The car was hit in some places with a lot of dents on bumpers and doors. Hard access due to the new streets construction around

John Fahmi

My plane was delayed, reached Norfolk 12:30. Their office is closed, called them on the phone, they said they cannot do anything for me, not even a refund, not even a taxi, not even another car from any other company. All other companies was waiting for their customers, but dollar was not, they just told me go F*** yourself. With my wife and two kids.!!! Thanks dollar for such an awful customer service. Never ever using this company again.

Jack Turner

They have the cheaper prices for a reason!! Genuinly the worst rental company I have ever used. I waited 3 hours to pick up the car which I booked and paid for 3 months prior and on top of that the fuel tank was not 100% full. Employees not bothered what so ever. To top it off I was hit with $80 worth of land tax as it was dropped off at an airport even though I have paperwork showing it had been paid, pointless wasting time arguing with the disrespectful staff.

Patricia Jackson

Ok but sales people at the desk

Carolina Santos

Yesterday Ron did the absolute best to get me in the car I needed! He is great at what he does and has very good customer service skills. They have lots of cars available at a reasonable price and I most definitely would recommend this place to anyone looking for a car!

Lucinda Wiley

Very friendly and efficient service

John C

Good pricing. The staff are awesome and helpful.

Ray Glessner

Very busy yet well served, keep it up. Ray

Sara Beth

They don't have a direct line to any location, it goes to a call center with incompetent unhelpful staff. Terrible. We were trying to extend for a day from out of state and they informed us we needed to come back to this location and speak to a manager, we asked for their direct line and they gave us the call center number again with the same result. Awful. They care about money, not customer service.

Liza M

After a morning of traveling, we were greeted by very friendly staff. Received best customer service from Victoria Burns, manager on duty. She went above and beyond to take care of us.

Noe Perez

Over charged me, tried calling to resolve the issue and they did not pick up. Called multiple times and the line went straight to busy. I should have went somewhere else I should have known better. I should have paid attention to the 1 star rating.

Andy Horvat

Business trip car rental

Sara Kekauoha

Why in the world is there only one person behind the counter? Been in line 15 minutes she has been able to help 2 people. There is a line of about 30 people. Ughhhhh....

Rebecca Puck Stair

If there was a sixth star, they would get it! After a routinely excellent check-in, I drove off in my regular basic economy car. Cut to: HUGE snowfall. In desperation, returned for an upgrade. Not only did they give me the LAST four-wheel drive car, they gave a discount on it (they could have easily jacked the price to infinity), waived the full-tank fee on the first car, and THEN gave me a few coupons and tips for my travels. All with a smile, and all within ten minutes.

Aaron B

The lady that works the counter weekday nights at salt lake international airport is beyond awesome. Every time she has made sure that I was getting exactly what I wanted and that I was happy. I have rented cars from just about every company at slc airport and she has been the best.

glorimar vega

Keith Harrington

Benson Mattison

Best prices going at/near GSP; off-site location is a little annoying, but worth it for the savings. The shuttle is very efficient.

Miriana Figueredo

The hard upsell on vehicle upgrades, duplicate insurance and prepaid gas (asked 5+ times) wasn’t the worst part. Returning the car was horrible. Attendants (2) could not have cared any less about customer service. They were rude and uninformed. The representatives from National actually helped us. National will get my business going forward.

Robin Jones

Holly Krajewski

Quick pick up and friendly staff. Got a better car than expected!

Kristi Swindler

Miranda was awesome at check-in. After having problems with another rental car company, she assured me that she could help me and she did. She was very pleasant and helpful!

Darrell Phipps

Prompt service and accommodating with delayed and cancelled flights changing pick up times.

Charles Reed

I personally had great service and ease of use of their rental service.

Heath Milligan

Horrible customer service. Not at airport.

casey Malik

Not sure what happened, but they lost my reservation online/ couldn't pull it up. So they told my husband to just do another reservation and to cancel the old one. It turned out that the old one was used, and he ended up paying another 100 bucks on car insurance. Management told us they could give us credit for another rental, but that is useless to us, since we rarely rent cars. Still trying to contact corporate, but haven't heard back from anyone else.

Myron Tory

Tammy and James took really great care of me! They offered professional and attentive service. I would highly recommend renting from here!

That Door Guy

I - myself, family and friends have all rented from this location in the past many times, and each time we are always very satisfied with the customer service offered and vehicle selection. Paperwork is handed to us inside, and we’re given this cool looking envelope that also has a neat looking ticket which clearly shows your pickup and return dates/times without ever having to ask for it. In a recent review, I noticed someone upset about getting charged for Sunday. All I have to say is that most rental places (such as Taylor Rental that rents tools, contractor equipment and other such things) that are ALSO not open on Sunday - still - charge for Sunday usage of any items that your renting. Not sure why anyone would think that Sunday would automatically mean it’s *free*.. clearly they’ve never rented anything before. Thanks for supplying your customers with sharp looking and excellent running vehicles (that never have any issues), we will continue to do business with you and to reference Hertz to others for car rental needs! Andrew G

Tracy Valdez

juan jesus trejo callejas

Alberto Knowing

Staff is friendly and courteous. Can get a little busy late night with only one person working, however.

Hector Ramirez

Excellent customer service. Great Rates! Very accommodating and unlike other companies they don't put a security deposit hold if you use a major credit card. I definitely will rent again from them!

Alicia Roosa

Jyoti Patel

Extremely quick and painless pickup and return service

jeff kaltman

Fast in and out, free upgrade to Toyota Highlander. Return could not have been easier.

Candy N

Ellen Adams

Fast service, and very friendly people!

Glamourous Williams

End up being very expensive with car protection, hidden fees, and taxes.

Ruben Acevedo

Easiest.place to rent from. They take debit cards too.

Nicholas Gardner

Took aboout an hour to get a car with a reservation and supposed "Complementary Upgrade"! You save money at the cost of time and customer service that needs improvement.

Josh Humpherys

They were so quick and easy to deal with. No hidden charges, and no waiting. It was a great rental experience! Plus they gave me the car with only 4 miles on it, so that earned them a bonus 6th star!

AJ Mester

Horrible at best.

wade blackwell

Terrible customer service on the phone. On hold for more than an hour. Never reached a supervisor. The phone rep couldn’t resolve the issues. Cancelled reservation and went to another company

Linda T

Terrible service this morning. Attendant couldn't wait until I called my husband to check on car rental insurance coverage. Was told 3 times to get behind the line. Not behind one person she could assist before me but behind all others. Very rude person. So rude and upsetting. The friendliness is fake.

Eugene Bondarenko

UPDATE: Updating my rating and review. After posting the original review here and on yelp, they got back to me, apologized, refunded the extra fee and gave a free day for the next time we are visiting SLC. ----- Reserved car online. When we arrived, they said that they cannot honor the prices and fees which were presented to us on their website and charged us extra. Even though we pulled out laptop and showed them the prices on the website, they said that they don't know why it shows those prices and insisted they cannot honor that. Do not rent here, you will end up paying more than you would if you rented from elsewhere (and there are tons of other rental options right there in the airport).

T BEASON

I return the car early and I didn't get much money back I should have just kept the car the whole time if I knew I wasn't going to get that much back I mean it was about the same price I should have got a little bit off if I return it back early.

Rob Getty

Oscar and Gary really helped us! We were exhausted from our travel and they were both very patient and helpful! The best rental car experience I’ve ever had! Thanks guys. Dollar rental is now my favorite!

Carolyn Edwards

Jeanne Thalman

Bruce Bader

I needed a 12 passenger van with an extended back and they got it for me. My scouts and I greatly appreciated the effort. Thanks

Jose Ramirez

Very Unprofessional. They will lie to you to get you to pay more. They will talk you in a very demeaning way. Will never book with them ANYWHERE. @google Zero Star option?

Carletta Castillo

Charles Foster

This location is full of nonsense.

Christopher Benjamin

neil ogawa

Mark Guzinski

Car ready, easy check out and in.

Donna Hernandez

EXCELLENT SERVICE! Friendly, helpful and professional.

Stephen Walker

Never rent a car here, they will charge you for services and fees you had nothing do with then have you waiting a week for your money to return. These guys are rip offs.

Jesse T. Patterson

Word of advise, get the EZ pass charge added on so you don't need to pay additional admin fees on top of the toll booth fees. My tolls in total equaled 7.45. While there admin fees for that are not one flat fee but one per toll booth. 15 dollars per booth. Even if that booth was 1.50 toll. My admin fees ending up being 45.00. More than 6 times the amount of toll fees. Clerks also apparently don't know about Military personnel on orders get the under age 25 fee waived so now i get to deal with my superiors saying why the car rental was an additional 500 bucks. Friendly guy when i was dropping off car though.

Teresa Cockrell

Sagar Dahal

Great service!

Greg Hawkins

Horrible customer service I will never rent from them again

Christina Mongan

Shiane Hogan

Michael Weber

I rented a car at the Salt Lake City Airport location on July 13th 2019. It was a tale of 2 experiences. At the counter, my rating would be 1 to maybe 1.5 stars. The lady at the counter helping me seemed very disinterested although my wait was minimal. I noticed that the couple of staff members seemed very disengaged and were gone at one point for 5-10 minutes while one poor soul stood and waited. The lady helping me tried to convince me that I needed their insurance even though I explained that I had full coverage and my credit card fully covered rentals. Then, when asking about the cars available and possibly changing I was given the stone wall response (no options). I went out to get my keys and I’m not sure of the attendants name so for the sake of identification she was a very pleasant black lady. I got the keys, checked out the car and other than being higher miles (well over 30,000) for a rental the car was in decent shape. I couldn’t get my phone to connect (which was important because I was going to have the car for almost 2 weeks) so we asked the same pleasant lady outside if we could switch cars. She was more than happy to switch me to another car which ended up being almost brand new and was a great vehicle (one of the best I have ever rented). Since I had this car almost 2 weeks I owe the lady outside a huge thanks but unfortunately she wasn’t there when I dropped the car off. Her customer service was a 5 so between the 2 experiences I gave Dollar a 3 overall. The lady that helped me outside is the only reason I would consider renting at Dollar (Salt Lake location) again.

Samantha Goss

Nichole Veesaert

Avoid at all costs! We didn't even have a chance to rent a car before being frustrated Due to impending weather, we adjusted our flights to arrive a day earlier. We originally rented a car using hotel points and were told by the hotel to contact Dollar Rent A Car to make adjustments in extending our rental. Dollar Rent A Car sent us back to the hotel vending. When we called them back to inquire about paying for the additional day out of pocket, we were given an explanation of their wasteful practice. We were told that we could rent the car a day earlier but would need to return it the next day only to re-rent the same exact car for our initial four day rental. I asked how this made any sense and was told that this is their policy in closing one reservation and opening a new one. There was no empathy in the extra time that would take or the redundant procedures, just that it was their policy (having worked at a rental car agency, I understand policy, but I also understand ensuring customer satisfaction). After this long drawn out conversation, we were told that there were in fact no cars available to rent and re-rent. The customer service we received at both the field location and the corporate office was absolutely terrible.

Iran Raimundo

The overall experience was pretty bad

Seth Williams

The car I got was just what I needed for my 11 day TDY at Fort Bragg. Great mpg as I only used about a half a tank during my whole trip. Staff was friendly at pick up and drop off. Great service.

Whitney Brenan

We rented around mid-July for a week. I was honestly really nervous after reading the reviews, but we had 0 problems. We got hit with no "hidden" fees. No one tried to push extras on us. We were offered an upgrade with my husband's military discount, too! So, a bigger vehicle for the same, if not lower, price, but we were tired and in a hurry as we had just landed. Anyway, we had the car for a week, and we had no issues. The price was around $215 I think for the whole week. It was a smooth transaction going in and leaving. I decided to post this because it is a fact that more often people leave poor reviews than good reviews. I did notice that if you failed to turn the car into them at full, they charged like $10 per gallon or something outrageous! Places such as Hertz tell you they charge more than what gas is (but not more than a buck) so that is something to look out for. We almost turned it in just barely under full when we saw that. We turned around real quick and found a gas station, LOL! Anyway, again, excellent experience.

Karen Stead

Jennifer Hylton

I cannot say enough nice things about this car rental agency. We were visiting West Yellowstone and Jackson Hole, during our vacation my husband dislocated his shoulder, had the flu and discovered he had blood clots. We had rented our SUV from Salt Lake City with the intention of returning it to Salt Lake City but due to his new health issues we were advised to fly from Jackson Hole. When contacting Dollar Rent A Car corporate number we were told we would have to drive the car to Salt Lake City or have it towed, with NO exceptions, and the Jackson Hole Dollar Rent A Car was NOT affiliated with them corporately. I contacted the Jackson Hole location in person and by phone and was pleasantly helped by Petti. She went above and beyond any customer service that I expected. She was able to contact Salt Lake City and we were able to drop our vehicle in Jackson Hole. Her son in law drove us to the airport and he also was very kind. Thank you to Petti , her son-in-law, and everyone else who helped make our "Vacation from Hooterville" much easier to accept. I would highly recommend using this company for your next car rental in Jackson Hole.

Chris Bertschinger

Jack Chase

I recently rented a car in Salt Lake City through Dollar. I dropped the keys in the drop box as it was early and no attendant was working. When I landed at home, my email receipt had been sent. I was charged $70 too much. The receipt showed that I returned the car with a half tank of gas, which is nonsense. I filled it up before driving to the airport. When I called Customer Service, I was told I need to email them a bank statement showing the cost of gas. The receipt also showed that I ad driven 3,800 in 3 days. I never left the Salt Lake Valley. Never again will I rent a car through Dollar or Hertz. The unwillingness to correct this charge is appalling. Rent your car elsewhere.

DCS

HORRIBLE experience! We travel all of the time and have NEVER had such a poor experience renting a car. First off, we prepaid for the majority of the rental so the process should have been short and sweet. Unfortunately we stood on line for 1 hour and 20 mins YES you read that correctly! It was unbelievable how they had 2 workers and no sense of urgency or respect for anyone else's time. Once we finally got to the counter we weren't even greeted with an apology for the wait, instead we were overcharged by several hundred dollars and when my husband questioned the charge we were told "oh that's wierd this was the third time that's happened today." Seriously... that is completely outrageous! We will NEVER use this company again and cant believe they think its okay to treat customers this way.

Block Writers

The car sell like cigarettes and when i returned the car there was additional hidden charges also

Uncle Osiris

I go to get my rental after talking to an agent to confirm and i was told that they didnt have the vehicle class i reserved and didnt know shen it would be available and would i like to upgrade for 20 extra dollars a day???.... THEN I was told that since i booked with a debit card i would have to come back after the 24hr period was up Which meant another 4 hrs and 45 minutes...BUT they already had my money off the card this whole experience is terrible to say the least. UPDATE: I have been waiting 4hrs and 45mins and counting....I will never do this again.

Clara Diaz

Helpful and friendly staff. Quick service and no issues at all. Highly recommend Dollar rental car.

sharon khaliym

Fast service, courteous staff

Nancy Ferrell

We were very pleased with the customer service we received with our Dollar Rent A Car experience. When picking up the car we were assisted by Rosa, who was informative and answered all of our questions. At the time we returned the car I left my cell phone in the car and the attended quickly found me to return my phone as we entered the airport. I call this Customer Service at its best!!

Jane Bowling

Ugh, this was an awful experience! No one works in the car corral area, so customers have to wander around, dragging their luggage, trying to match a 6 digit code from the rental agreement to a tiny sticker on the back of each car. This was at 2:30 in the afternoon on a weekday. Returned the car at 5:30 a.m. 2 days later, and again, no one works the car corral. There are 3 other customers just wandering around trying to figure out how to return keys, but Dollar was locked up tight and dark. We went in to the rental agency, and Dollar was the only counter that was still dark with no agent. We all dropped our keys and agreements on top of several other keys and agreements, snapped some photos of the mess, and ran to grab flights. I mean, it's not like this is an AIRPORT or anything! Wait, it IS an airport!

Mary Schecher

Do not - do not - do not use this car rental. After checking the day before rental that everything was OK with the payment method, we go to the airport, wait in line for 30 minutes and are turned away because you must pay with a credit card that is in the name of the rental person. That is NOT what we were told on the phone. Their attitude was "so what, we have others waiting in line." Customer service workers don't even know their own policies. By the time we finished with customer service, we had lost almost 2 hours of travel time and they were NOT helpful. Called today and was transferred 6 times and then hung up on! Do not - do not- do not- do not- use this rental place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Gustavo Kaufmann

Very good service, car, albeit more expensive than expected

Darren Calhoun

I had an excellent experience renting with them. All my costs were as expected and the rep at the desk was super helpful and patient when I had several issues (My fault) during pickup.

Shelia Mungro

Prices great

Charles Mendoza

Awesome service...will definitely recommend evryoeve to come here...ask for Travis

Archana Nair

Good car

Jennifer Odeh

Check-in clerk was extremely rude and racist. We reserved a car for our honeymoon, the minute she heard my husband's accent, she started being extremely rude to us. She pushed add-ons and things we didn't want and when we turned them down and asked for our reservation, she refused to listen. When we finally asked why she was being so rude, she told us to wait in the corner like naughty children, because she had to call the manager to deal with "rude customers." Mind you, we never raised our voices or said a bad thing to her, all we did is ask for our reservation, with no add-ons and ask to not be treated rudely. At this point we decided to take our business elsewhere. The clerk at the Budget desk treated us like normal human beings and we got our car with no problem even though we hadn't had a reservation. As we were leaving, the Dollar check in clerk started raving and waving a paper full of "positive reviews" she gets. Completely unprofessional. Before our interaction, there was a white person ahead of us, who was processed in a short, but polite manner, leading me to think this clerk's problem is that she is a bigot and thinks she can treat people like they are subhuman. Never using Dollar again.

Heru

Long very slow moving lines. Not happy

Jakub Klodawski

Lorin Loftus

Very helpful when calling over the phone and at the desk. Decent price. Clean cars. Can't complain. Not exceptional, but certainly nice.

Dennis Hetterscheidt

Best prices. Highly recommend

Sis Serr

Car was really dirty inside and out. Needed maintenance, wipers did not work, left rear tire goes flat! I asked if they had a car was they do not! Female agent to lazy to check car damage, you have to! They give you a free upgrade if you give them a good review so don't be fooled by these other reviews!

Pranit Kulkarni

Good service! Had issue/not happy with the car given twice but still the staff made sure I got the one I am happy with

r s

Truly the worst customer service I have ever received. The manager was incredibly rude and incompetent. You may save $20 renting here but the headache isn't close to worth it. STAY AWAY.

Joseph Hunt

I was working with your associate Zak when I arrived in town after a long busy day. I had a digital coupon that was given to me by your company, this coupon offered me a free upgrade as a military member. I presented this to Zak and he would not honor it because I did not have it printed out. I showed him the coupon with the Code from my phone , asked if I could email it to him so he could print. He wouldn’t budge or suggest a resolution. The coupon doesn’t state it must be printed to be used. This must be one of three things... the coupon is fake and misleading, Zak lacks the proper training to honor and process a digital coupon or Zak was being lazy and didn’t want to go the extra mile to satisfy a customer who requires a vehicle for six days. When I asked to speak to a manager he pointed at Enterprise desk across the airport and said I could call them tomorrow. He wouldn’t even give me his managers number. Now maybe he didn’t have an upgrade vehicle to offer me, that’s fine but that was never mentioned. I will be more than happy to return the car and use another company that will value me as a customer. I decided to use your company based offa friends recommendation, I’m starting to regret that decision.

Scott Michael

Shawn

Horrible scam. You get what you pay foe. Hertz (parent company) was easy to deal with.

Diamond Smith

DO NOT prepay for your rental online. If anything happens and you are unable to pick up the rental (due to the company or for personal reasons) you will be charged the cancellation fee even if you do not cancel.

Tricellceo

Smooth and easy. Good customer service, easy return, nothing to complain about.

Ashley W.Patterson

We had a prepaid reservation on Memorial day and ended up waited over an hour to get to the counter due to the lack of staff for the holiday. At the time of arrival there were only 2 representatives working the desk and after waiting the hour, we were told it was going to be an additional 15 minutes before we could even get the car. We ended up canceling our reservation and rented a car from budget, who had us in a vehicle within 10 minutes.

Iryna Pavlivna

People, never, never deal with them. Everything will be much more complicated and expensive than expected, than they promise you. First of all you will call them 3 or 4 times to find them, they will hang you out. Then they will give you dirty old car, the same car they will rent to someone else. They will charge you extra and extra, and in the end they will send you a bill to pay a toll you already paid. Don't even open your wallet for them!

Jason Cole

I have been to this place 3 times and your experience with the location will depend on who is at the counter for sure. some experiences there were great and some not so good just based on who you deal with at the counter.

busynate

Rental last month and didn't have any cars. This time reserved online so didn't know who I was renting with. Worked fine this time until I need car longer. Called said it would be fine. But to not pay liability I had to bring car in and get new contract but I could have same rate. Wrong. Drove all the way to airport. Child w broken leg. Rate went from $28 a day to $40 a day. What!!! Manager showed absolutely NO sympathy.

Joseph Sierra

As a President's Circle member I have enjoyed Hertz overall and this particular branch has been amazing. Cars are clean and absent of odors. Staff is extremely friendly and will go out of their way to ensure you recieve a high level of service. The only pitfall of this location is that it is an HLE and they are understaffed. So during the week they can accommodate pickup and drop off requests, but on the weekends they only have one staff member. So if its a choice between closing or dropping someone off they will NOT close. This is a big issue as you cant leave a vehicle in downtown allentown due to parking restrictions. So you are stuck getting a taxi or ride share. Wasn't until recently did they say they will reimburse or deduct from gas replenishment. I had already ran into this issue multiple times so the location gets 4 instead of 5 stars. If you are an HLE always be an HLE.

Randy Bebee

Denniz Zolnoun

I had no reservation and the attendant worked hard to find a way to avoid having me pay extra for additional day since it was midnight

Monish Chainani

Expensive, especially if you haven't pre booked online

Jodi Asbury

Very pleasant staff & I was in & out in 10 min

Wail Kassem

Bad customer service. I had reserved a car but they refused to rent it , they said their system can not scan my Texas driver's license..... They refused to enter the information manually. What about if I had an international driver's license.... they took me back the the airport to rent from another rental company. All other rental companies had no issues with my license. Endup paying a higher rate for last minute rental. I will never use them again.

Kechia Simmons

Soooooooo, it's more then a dollar lol

Patty Martin

Very friendly and accommodating. Received very clean car with a bonus GPS. Everything was perfect including the price!

Ashley Sanchez

It was Great! Thanks to Ryan Houghton me and my family finding the perfect car for the perfect price.

Sandeep Malla

Horrible experience!! First, they made me purchase their insurance at the time of checkout. Initially, as planned, I tried to use my credit card insurance which offers CDW/LDW. But they said they do not accept it. Then, I gave up on arguing and provided my own insurance paper which does cover rental cars. They said they couldn't get hold of them and denied. So there was no option left but buy insurance from them. Or not take the car, cancel the trip and disappoint my family. I unnecessarily spent extra $100+ .. Second, worst rental car I've ridden. It had already 60K+ miles on it and smelt like cigarettes. Third, it had less than 2 gallons of fuel when picked up. Seriously?!! Already late for trip arguing on insurance I had to drop by gas station while my whole family waiting. But this was not as worse as the first two. To summarize, if you read this, I'd recommend not to go to this business.

Jennifer Turner

Staff was very friendly. I highly recommend!

Jack Hendrixon

Booked on Priceline. Could not take care due to credit card not "going"through.. wouldn't take one over the phone. So my wife ward stranded here for an hour and a half.. thanks for nothing thrifty

Jimmy Jones

They should completely throw out their processes, and try again. Wait in line for a car, then wait again for the keys. 45 minutes and counting. Never again, go somewhere else.

Vera Peterson

I really enjoyed my rental so much that I want to rent it again on August 19th. the car was a Camry 2016. It was clean and it drove smooth. I loved it.And it was at a very low cost. I will use Dollar Rental for all of my rentaal need. Thank you Dollar !!!!

Juan E Lerma Sr

I have been renting cars from dollar rent a car and never had a problem and they always treat me good !

Jerri Churchill

I accidentally left something in the car when I turned it in but there doesn’t seem to be any way to call the Columbus, Ohio Dollar Rental Car Office directly. Just get put on indefinite hold with the main number.

Joshua Piorier

I've been left stranded more than I have with a rental. Always some reason why I can't get a rental today buy can get 1 tomorrow or the next day.

Danelle Ornelas

David Townsend

Every time I rented a car, I was happy with the car and the service.

Manu Malhotra

Worst experience

Sue Wynne

I don't usually take the time to write negative reviews, but I feel I should warn you. The car was great, but a WEEK after returning the car I got a phone call saying that they were submitting a claim for a broken right rear door handle. What? We returned the car with no damages. Ridiculous! I wouldn't trust them, and I do not recommend. Stay away. I'm sure this hassle will be going on for awhile.

Joe H.

Rude and dishonest representative at the PDX location. I was at the counter at around 10 pm on June 7, 2018. There were 3 representatives working. I was called over by a short, brown haired, young woman. She talked at me like she was reading a computer monitor or script. No eye contact and no kindness. I got the impression she didn't want to be working or interacting with customers. I was polite, ready with my confirmation, license and credit card. She tried to up-sell me insurance and more expensive cars. I told her I had already bought insurance and didn't need an upgrade. She printed my contract, which had an added, hidden fee for a mileage plan. I kindly asked her to remove the extra fee. She tried to talk me out of it, so I again asked her to remove it. She seemed unhappy about my request. Then, she told me to sign the car inspection slip before I saw the car. She said it was my confirmation that I "will" inspect it. That was not true. I read the form and pointed out that it said I was acknowledging no damage to the car. She tried arguing with me, so I showed her the form. Then, she made me follow her to the car, without issuing a contract and without giving me the keys. She forced me to do a walk around in front of her. The car was filthy and covered in dead bugs, so I asked if it had been washed. She assured me it had. I pointed out all the dead bugs, which seemed to anger her. So, she made me go back inside and do the whole routine again for a different car. Then, she zipped through the contract and fees like it was a race and crossed out all the dollar figures. It was a weird and unpleasant experience. I recommend that Dollar consider investing in some training or re-training and supervision for its staff at PDX.

John Turnipseed

They are professional and courteous. Make sure you check out your car well though mine was damaged!

Stephen Spang

Great price and quick in and out.

Jeremy Halford

For just having one person at the counter, the line still moved fairly quick. Returning the vehicle was just as quick and simple.

Perfection Bailey

I am not a person who always write bad reviews but WARNING do not rent a vehicle from this place. Granted the person who helped us was friendly but their policies are trash. Reserved a rental almost 3 months in advance. Get to location signed all neccessary paperwork... paid for etc. While doing the walk around vehicle just conversing with clerk, when I stated my travel plans she immediately stated she had to cancel the contract because the company does not allow their vehicles to travel to Florida. She stated if I was to cross Florida's state line the car will be reported stolen and do some " automatic shut down." Manager was called nothing changed. So three months of plans and not one time anyone mentioned these restrictions my family and I were stuck out hours from our trip, no rental. We were even told to go the the Hertz rental company down the road who would honor the contact... NOPE! It was a bad experience. I will NEVER do business with Dollar rental franchises .

JJA

First, we loaded everything and everyone in the car, they gave us the wrong keys so after a 1/2 hr of them trying to find them they finally came back and said they couldn't find them and they have to give us a different car. Unloaded everyone and everything to a new car and had to sit for another 1/2 hr because they had to cancel the other rental and enter the new one. Took way t o long to get on the road..

Teresa Parker

Just BOUGHT YESTERDAY TERRY THE SELLS PERSON GREAT HOWEVER THEY DO NOT FIX DENTS PUT THERE BY THE PEOPLE THEY CONTRACT OUT TO LIKE ARLINGTON AUTOMOTIVE TERRY AND I TOOK THE CAR OVER THIS MAZDA 5 HAD NO DENTS NEVER BEEN WRECKED CAR FAX BACKS IT UP ONE OWNER KEPT IN GARAGE....SO WHEN I CAME BACK TO GET THE CAR IT WAS ALREADY BACK ON THERE LOT GOT IN DROVE HOME GOT OUT WHAT MADE ME NOTICE WAS HOW THE LIGHT HIT SO I CALLED TERRY SAID TAKE PICTURE SEND DID .....SO HERE DAY 2 STILL GETTING THE RUN AROUND.....SO MY QUESTION IS HOW IS IT THEY ARE NOT RESPONSIBLE WHEN THEY ARE CONTACTED WITH ARLINGTON AUTOMOTIVE? EBBY THE GM SAID IF IT HAPPENED ON THERE SERVICE SHOP THEN THEY WOULD......HE TOLD ME THAT I NEEDED TO GET UP THERE AND SHOW TO THEM ....WHAT WAS THE PICTURES FOR.....I HAVE A DENT WITH YELLOW PAINT ON A BLUE CAR...I BELIEVE IT WAS HIT BY ONE OF THOSE HEAVY CAR JACKS THAT PLACE IS CROWDED SO I WILL NOT DO BUSINESS WITH THEM EVER AGAIN IF YOU DO DON'T LET THEM TAKE TO ARLINGTON AUTOMOTIVE EBBY THE GM AT THIS PLACE DOES NOT CARE

Odessa Davis

I had a great exprience with Hertz. the young man was very useful and understand what i needed and was able to accomodated me even when i had to take a couple more day then was planned.

cindy davis

The clerk was rude and not the least bit accommodating! This has been an ongoing issue with Dollar, probably why they have lower rates.

Donnie Gibson

Quick and painless as it should be. I'm usually running a little behind so it's nice when the car rental place can help speed things up.

warren meyer

Dollar scammed me in Miami. The lady at the counter said that if I was going to the Keys I would have to rent a $50+ transponder or stop at toll booths. I choose stopping. Tolls are collected by license plate and I had $2.70 in tolls. Dollar charged me $62.70 I will never use Dollar again.

Carol Stewart

Great people, very helpful. Highlander was rented at a reasonable rate, though extra fees added up quickly. Not Dollar's fault. We did have to pay $80 extra for an additional driver. That was unexpected and stung a bit. I would definitely rent from Dollar again.

Dan Goeser

They were so. Slow. The car was fine though.

Silvia Kopinsky Goldstein

My flight was cancelled due to Hurricane Harvey. I was flying from Columbus OH to Houston Intercontinental. They charged me $100 dollars for only one more day of rental. When I called back to speak with another agent, since the first agent did not speak English, she tells me that I have to take it up with the local agency when dropping off the car and that they had charged me the exchange fee. I asked for that fee to be waived since it was a hurricane and I couldn't do anything about it. When she refused (Her name is Miranda) I asked for a supervisor. She put me on hold and Miranda said that the supervisor was busy helping another customer. I asked for the name of the supervisor and the answer I got was "I believe her name is Karen". then she proceeded to leave me on hold for about half an hour. Nobody ever came to the phone.

Joneymi R

Our experience with Dollar was good. I gave 4 stars because when we checked in to pick up the car, the woman at the desk did not give us any paperwork and when we asked she said we were all set and there was no paperwork needed. We had to go back to Dollar to exchange our car a day or two after because it was very shakey and the transmission seemed to be failing (When we called the roadside assistance the woman let us know that the type of car we had was known for transmission issues). The gentleman there helped us exchange the car rather quickly and he handed us the paperwork we should have received when first picking up the car. Overall we are happy but next time hopefully no need to make a rental car exchange.

Darrell Hamilton

It is a very confusing layout especially if you are in the Dollar Express program. The actual solution is to pretend you are a Thrifty customer and go to the Thrifty kiosk in the parking area. Don't expect the return to be any easier either.

Raul Moreno

Ok

Alzie maczka

Terrible company terrible service they misrepresent themselves and needless to say I left there without my car and my money I have to fight to get it back

DAVID ASHBY

Well priced. I'll use them next time.

Diana Echols

Arrived at GSP May 2018, not mentioned on the web site that the location was off site. After calling and waiting for the shuttle, a very nice gentleman shuttled us to the rental facility. Another surprise, the approx 1 mile shuttle was a $15 charge

Michelle Rangel

worse place I'm going enterprise for now on because Dollars rental charge you for additional driver for a spouse. Enterprise does not charge you for additional driver for a spouse. They asked for deposit fee for rental even though u have a major credit card and Enterprise does not.

William Washington

A worker rushes me out the car upon return of the vehicle. Im trying to make sure I have all of my belongings but being rushed by the workers there. I leave the airport and 20 minutes later realize I forgot my sunglasses in the car. I rerurn to dollar and now the car is cleaned out already and of course no sunglasses. I couldn't even get help to find out who cleaned the car. Never would I go through these people again. Id rather pay more than deal witb thieves.

Thomas Hogan

service was fast, car clean and at a good price

Latanya Major

Ron Morton is awesome! The process was quick and easy!

Bill Marlette

Fast and friendly

Kenneth Gamble

Everything was quick and easy with no wait. Would use them again

Chris Blassingame

Good experience

Ken and Alicia Lund

I didn't have any problems and this Dollar franchise. They were quick, efficient, and not too obnoxious on the upselling.

warren jefford

I have just used this company for a car, I ordered two baby car seats as an additional cost. On arrival after a 8 hour flight with a 7month old and a 3 year old they would not help with the fitting of the baby seats as they said they would be liable. Then just walked away and left me to figure out on my own in the dark. I was not asking them to fit it but just give me some guidance to make sure i installed correctly and safely. They were not interested and walked off. I then went to the counter to ask for help, he then called through to the rude gent that would not help me and asked him to assist. To which his response was "get someone else" and ended the call. Horrendous customer service, took me over an hour to fit them and i could not tell if they were in correctly. Surely they have a duty of care to make sure they are fitted correctly if they charge for them. After this experience i would certainly NOT RECOMMEND THIS COMPANY.

Johanna Lovejoy

Under new management and they are amazing! Definitely my new go to rental agency.

Anthony Mccloud

Customer service and pricing was awesome. Especially since I called at the last minute before holiday weekend. The check in/out process was quick and professional. I would recommend Dollar to anyone.

Theressa Schaaf

Very efficient, friendly and affordable

Johannes Duckeck

Super great experience! We had the most patient and forthcoming representative that we could have ever asked for. We really did not have our stuff together, and I had made a last minute reservation for a car. It took me over 15 minutes of scrambling to scrounge up the details they needed, but they were nothing but nice and patient. This was my first time renting a car, and I’ll try to be more prepared next time, but they did not know that. Still, they were fantastic. I thought Portland must be full of nice people! Oh, and then they gave us a free upgrade on a more luxurious car, and we ended up with a brand new 2018 model! All for an unbeatable price, with no hidden fees or extra charges. First place I’ll look next time I want to rent a car for sure!

Todd Harber

Fast service good vehicle

Jena Brydson

It took 40 minutes from the time I got in line till I got my car. One counter person that was trying really hard to get everyone through. Card reader on the automated checking wasn't working either.

ERIALD FEKOLLARI

Worst place to rent a car from, one the car was never inspected to make sure it was safe to drive ones I return it they say Ohhhh will give you $30 for your troubles, I guess someone's life is only worth $30 anyways money was never the subject than it happens I forget my ipass on the car and ones again the car does not get inspected just gets send on the rode asap and I am paying for the tolls and when I call them they send me around it's been 2 days and my problem is still not solved manager has still not returned my call or bothered to have someone else try and help when I call to speak to her she's not there I guess she's never at work and her employs keep sending me around calling places and have no idea where my ipass is or when it's returning, my advice stay away from this company!!!!!!

S Stepas

If I could give 0 stars I would. All negative reviews on here so they should just close down. The worst customer service ever, the worst experience at the airport, they charged me numerous fees I didn't authorize, what a scam. Rude agents inexperience and they charged a card used strictly as Id. What a horrible disgusting experience, I will be visiting Newark airport to fix my bill, how inconvenient. I was charged $850 instead of $200!!! Do not rent here the car was horrible the service was horrible!

Keisha Martin

Overall my experience was good. The only thing I didn't like is that if you reserve a vehicle and they do not have it when you arrive you have to pay the extra charges if you have to upgrade. Other than that everything was great. Customer …

papo carino

Fast and easy

Marc Fisher Jr.

Cat rental from the insurance company. Was given a van that drive well and had a lot of extra features. The only issue I had was how long it took the employee to pick me up when I dropped off my car but he was very polite and professional.

Laurie Mcnair

Because they didn't have me wait to long and customers service was great.

James Tully

Very helpful staff. Get in get out. Cars well prepared.

Gail Dyer

We have been standing in line at Milwaukee waiting to get a car The line was at least 49 people long. AppRently Hertz owns Follar and Thriifty which I did not kno, after finally seeing the agent we have and additional 45 min wait for a car. We have had this reservation for over a month. I will NEVER rent from any of these companies again. I am only giving one star because the agent was so sweet. There were only 2 -3 agents at their post with 5 computers a available. . Absolutely ridiculous. Also I will call the company and complain in person . Going back to Enterprise, never had problems like this with them. Yes I am a verified user!

Jasmine Alysha

Xavier Gonzalez

Tommie Massey

I really enjoyed the car but my representation at customers service wasn't to friendly he was kind of eragan

Whitney Hayes

René Ullrich

awful service, would not refund me even though I never rented a car. They are crooks and will just take your money. Took my business elsewhere.

alex Onaidem

marinn sater

DO NOT RENT FROM THEM!!! Please heed my warning and all of these others. We rented a car from Dollar, the desk agent was very nice, gave us our key and told us where to find the car. We were given no instructions on looking over the car beforehand and filling out paper work, nor did anyone do a walk around check with us. The car worked great and we returned it to the airport, as we returned it, they claimed there was a teeny tiny chip in the windshield. Looking at other reviews, we are not the first to experience this fraud. We told them that did not happen while we had the car (also, a rock chip is environmental and has nothing to do with the driver). They tried to get us to pay $15 on the spot (that was a bit fishy), and had us fill out paper work to open an investigation. Next thing we know, the following day, our credit card was charged $260.00!!!!!! The location phone number is fake and just rings, called Dollar customer service and they say that they cannot do anything for us at this point, to give it more time. If someone from SLC Airport Dollar sees this review and can contact me or leave a way that I can contact you, that would be appreciated. If this does not get resolved, we will never rent from Dollar, Thrifty or Hertz again.

Fred Branch

Horrible, just horrible. They reserved me a car that they dont have. So disrespectful

Luke

Line was slow - we waited 45mins. All rental car companies are scammers, choose your poison, here are the scams that are run here: 1. Toll responder costs something like $17 a day (doesn't include cost of tolls themselves) 2. Additional driver is $13 a day 3. Usual manipulative techniques to convince you to buy their insurance. Use your credit card insurance, keep saying no and remember that all these guys are pros at making you feel like you are taking a big risk not buying their expensive insurance.

Harry Grym

Jamila Magee

Price was outstanding compared to the other companies. My AAA card saved me lots of money.

Patricia Whalen

I had a very nice experience with the Kia Sedona van! Great van, good mileage, no problems, comfortable seating for all seven of us.

sashwot rana

Melissa Escamilla

Best Rental Car Experience EVER!! They were extremely fast and accommodating, and friendly! I highly recommend this place for your car rental. I was overwhelmingly grateful for the experience.

Hector A Flores

ja Bo

Completely under staffed. 1 hour wait in line to pick up car.

John Beasley

Kamil Schwarnowski

W. Jeremy Brown

Brian Schulz

The Car rental process was pain free and I will use Dollar again.

King Jane

The people here were wonderful!! They took care of us and I feel like family now. Yoni was GREAT!! thank you guys so much.

Holly Sullenger

Great vehicle and great service, good value for the money.

Graham McCready

Amber was very helpful! She helped us get the car we wanted and got us in the road as quickly as possible! Would recommend this company for a rental car in Portland!

Rebeca Macias Diaz

Excellent car, perfect price, awesome service!!

Anthony Cancela Jr

The car was great but the service person was not very nice. Memphis in general was really friendly but this particular person was not. Maybe just a bad day. The set up was not that convenient but the drop off was easy. Hope that helps you

Cynthia Granger

Flew out from Denver to Memphis for my Sister Funeral. I did Arrive early,but everything went well from my pickup to drop off. Were very happy with the staff as well. No Complaints.

Destiny Sky

i reserved a car and had the reservation confirmed. i paid the insurance on the car. went to the location and gave my name and was told i was not on the list. so i called the 800 number and got my confirmation code and went back to the desk and the same guy named "Jeff" was very rude in tone when he said, "Listen your not on there and we don't have a car for you and I'm not looking up any confirmation number" i said "could you at least try" and was hit with, "NO! YOUR NOT GETTING A CAR!" i then asked to speak with a manager and was told by the same guy, "YOUR NOT SPEAKING TO ANYONE'S MANAGER!" i walked away in disbelief. worst customer service ever. they obviously don't care about keeping customers..... I am very saddened by the fact that customer service at this Roanoke Airport VA location is so poor and when i went up the chain the management was no better. He was wearing jeans and a button up shirt , my point in that was i do not believe he was the manager or he did not care to come across as professional, i was even told i would receive a call when they did have cars available and 2 days later never received a call

Gregory Gordon

Got a car from them couple of days ago... got home to find out the driver side door lock was broken! Call them 3 days straight for them to fix it. They have been ignoring my phone calls and sending me to different places without notifying the people. Very unprofessional!!!

Julián Giles

Great service and friendly personnel. The car was in good condition but with some bumps and scratches. The drop off service was excellent with very kind personnel.

Mitul Desai

Rented from here couple of times. Excellent customer service and always clean cars.

ken fishman

run don't walk.... do not rent from them... total sleaze

Lauren Sager

Not only was the experience super easy and convenient, the employee who we worked with gave us some awesome local tips for places to visit!

Leslie Collins

The only problem I had was not being allowed to pay for the rental with a different credit card than what I reserved it with. I've never had this problem with any other car rental agency and it kind of made me mad. I wasn't rude or anything to the agent but just couldn't believe it! Otherwise I would have given y'all a 5 star.

Tonio Games

Sean Chan

Fastest service, friendly people, cheap rates and i love the fact that they give you the option to choose whether or not you want to pay for insurance(even though should you crash all the responsibilities are on you). Most other companies don't even give you the option they force you to take it. Either ways great service.

AJ Roy

Helpful Staff, good selection of cars

Willy Acuña

Felicia Elston

Morgan Davenport

Bohlin Angela

Rented the car to drive to my Mother's burial on Mother's Day. One week before my trip my wallet was stolen. I brought with me the police report, Power of Attorney for my Husband and Marriage Certificate. They refused to let me use my husbands credit card for the rental that was already paid for. It takes 1-2 weeks to get replacement cards from the bank so I had no other option. Flew from Orlando to Milwaukee only to have to miss my own mother's burial. I pleaded with the supervisor Mike who showed absolutely NO compassion and kept straight faced the entire time. He said I had no other options to rent the car and to take a cab(3.5 hours away). I will NOT be using this company EVER again along with HERTZ since they are owned by them. Mike had horrible customer service skills as he showed no compassion and didn't even apologize for my loss. He didn't even apologize for not being able to accommodate me in my horrible situation.

Crissy Caramel

I rented a Kia Soul and I love the car and the people at the rental place was so nice. They are hands down the best price. The shuttle will take you to the airport. This is my 2nd time renting.

Semih Bedir

Jim Steele

Had a great experience. Free upgrade from a Prius to a Camry was very nice. Courteous staff.

Brian R

Incompetent and rude staff. Avoid this location. They will give you a dirty, unsafe vehicle then make up reasons to charge you extra fees. Thankfully other dollar locations are far more service-oriented. I travel every month and have never witnessed such gross incompetence and poor customer service. Dollar is a reasonable company, but avoid this location.

David Crowl

AVOID AT ALL COSTS.....RIPOFF SPECIAL..ONE STAR BECAUSE ZERO STARS ISN"T AN OPTION!!!!!!! Had a AAA reservation for Ford Explorer for *825. Missed pickup time and was cancelled. A sign at the desk said "Cars and SUV's Available". So I said to the desk let just book one of the available SUV's at AAA rate. I was told it would be $1874...pretty much take it or leave it. I get to my hotel and get on the Dollar site and book the same deal at $825. Call customer service and tell them I got ripped off. Customer service tells me that this particular location is an independent agent of Dollar. I get home and file a complaint to Dollar and AAA. Dollar tells me five weeks later they can't find my info and acts like they cannot possibly find their own transaction. They claim my OLN(drivers license) i and my credit card don't exist in their system. Funny....they have $1874 of my money and claim they can't piece together why I want a refund. It's a total scam at Dollar. My credit card company will be receiving a call tomorrow morning and we'll see what can be done. Sure hope AAA get's in the action oir maybe AAA isn't what they used to be either.

Joline Nemire

Check out was easy enough. Ice used thembefore. . I can not complain. Car was clean.

Saptarshi Desai

Check in and Check out was very easy. Staff was professional.

Bo Wang

Josed Aubrey III

Place is a scam. NOT A DOLLAR CORP, franchise scam artists. Will charge your card after return for hundreds. Not renting at 5am. False advertising to get you to book because all pthers open at like 8am. DO NOT USE

Eileen Godinez

liz mustoe

Jake waited for our flight to get in after 1 AM so we could pick up our car. Our flight was two hours late! He was very helpful and really went out of his way for us.

Dorsey Patterson

Excellent service. I did not have to wait an extended amount of time and the agents were very professional and pleasant. I will always select Dollar Rental from the Memphis Airport.. Asley and Phill were right on target when I arrived at the Express window.

Stephanie Martinez

I went with Jennifer to Dollar Car Sales she’s awesome We were there until after business hours and still got me into a car thank you Jennifer! Everyone is super friendly there too. :)

Richard Kania

Rented a car for the week for a trip to the Niagara Falls. Quick easy and professional. Chris was my contact person and he was very helpful

Joe Shanahan

Great service, no waiting THANKS to ED.

Judy Woo

I made a reservation for July 2018 here because I was told they are located at the airport. I went online to reserve a full sized car and arrived the day I was to pick it up only to find they are not at the airport. I had to return the car at 4:30 am a few days out and was told I would have to pay a $50 fee if I returned it to the airport because they don't open that early. Then come to find out that they gave my reservation away (Travis at the front desk said just because you make a reservation doesn't mean we will have a car available for you??!) So they shuttled me there, I sat for 20 minutes only to find out they had no cars?! I spoke to Alysia the supervisor who promised to email me a few vouchers for the next time I need a car...she didn't and is now no longer with the co. Tammy Issland (VP) refuses to return my calls or handle this situation. I have left VM on her phone. (review should be zero stars!)

Phil Pace

Ran out of cars but they didn't tell us. Just made dozens of people stand around for over an hour.

Marijane Hughes

I am extremely pleased with the service I received from Leslie at the Salt Lake City Airport location. She was very knowledgeable and helpful. She was courteous and professional. Thank You Leslie for a great experience!

Charles McGinley

David Silverman

nadoola s

Loved the great service I received here and how easy they made the rental process

J s

Great deals. Convenient location

Tanya Green

Not impressed at all! Called to confirm reservation and to make sure a debit card could be used to secure rental. The customer representative mumbled through the entire conversation and when I told them I couldn't understand what they were saying and asked to speak to another rep, they argued with me. I cancelled my reservation and will be renting from a different company.

Eliana Monje

good service.

Jake Spoon

Reserved a car for pickup at 1130 pm due to late inbound flight. Got to rental counter at 1145 and Dollar had only one agent on duty. The rental center was quite busy, even that late, and I noticed that all the other car rental agencies had at least two agents on duty. The Dollar agent looked like he was struggling with the renters in line ahead of me. Finally got up to the counter, but by then it was a little past midnight. So then I stood there at the counter for ANOTHER HOUR while the confused and befuddled Dollar agent struggled to get the computer to do whatever it needed to do to release the car—apparently because it was after midnight, my rental would begin on a different calendar day from my reservation. And this agent simply could not figure out how to make that happen. He was nice enough, but obviously suffered from a lack of sufficient training. He kept trying to get another agent from an off-brand rental counter on the other side, but she was busy with a long line of renters there. She came over once and instructed the guy: “Just create a walk-up and charge him the same price.” Still he could not do it. Finally he asked me if I could just create a new reservation on my phone. So I did that and still he could not make it work. Frustrated, and with a growing line of even more frustrated Dollar renters waiting behind me, I took my phone and made a reservation with Avis across the aisle. I told the Dollar guy: “please cancel my reservation and do not charge me.” Then, I walked across the aisle to Avis (who had 3 or 4 agents working), and within 15 minutes I was driving out of the rental car garage in my Avis car. Dollar might be a few “dollars” cheaper, but my time is worth more. Never again, Dollar. Never.

Shitanshu Thota

Keiths Adams

Was surprised to see a manager out greeting customers, and wanting to know about my experience. I think his name was Arbin, I thanked him for a great car experience. Looking forward to doing business with them in the future

Tammy Milam

Trisha Meadows

Good service.

Lisa Studivant

Richard Graham

I hate Dollar.

Winston Smith

Dishonest, misleading, scamming approach to dealing with customers. I was told that I would be charged $5 per hour for being late on the return, which I accepted. Instead without informing me they charged me $5 an dour plus additional fees above what they had already charged on the original reservation. While waiting in line, I was encouraged to begin the process of signing up for my car a half hour before the scheduled reservation with my understanding that I would not be charged additionally. Although I didn't get my car until a few minutes before the scheduled reservation, I was still charged an additional hour. So instead of the expected $10 charge for being 2 hours late, they charged me for 3 hours late plus additional fees, or $28 more. After complaining, I finally got a refund.

DIANNE Gaddy

John Paul Kiatoukaysy

I’m never going through Dollar Rent a Car again. I booked my vehicle through Priceline expecting to get the best offer which was about $100 for a 3 day trip, I did a $80 deposit looking to cover the rest of the expenses when I arrived for pick up. When I arrived, the lady had me sign some documents, trying to up sell me on vehicle upgrades, insurance coverage, gas coverage. I said no to all of them except for the gas coverage. I noticed that the expected charge was higher than the original amount on the Priceline receipt, $170. But I assumed this was my prepayment, taxes and the gas coverage all added up. I was ready for my trip. After my trip, I realize there was a charge on my card; $80 plus an additional $170. I called the customer service which he was great. (No issues with him) I asked why is my total around $250 when I reserved the car on Priceline expecting to pay only around $100. He explained that I took the vehicle insurance coverage which costed $95. I told him I denied that when the lady offered it to me because my Chase Card covered that, so why would I consider getting that insurance coverage. He said that there was my signature saying I accepted it. Clearly in my mind, if I tell you no I don’t want something I’m not expecting you to put it on my contract, especially when your ready for a trip. Long story short, she added a service that I did not agree to and they couldn’t do anything about it but provide a discount which was minimal to what it costed me. $100 to $250. Lessons Learned: - Read the fine print, because it seems like “Maria” doesn’t listen when you say no. - don’t take the gas coverage option because it’s a flat rate whether you are 1/4 gas full or 1/2 gas full. You are getting charged that rate. - a lot of hidden fees and unexplained services If you are trying to be cheap, you might end up paying more.....

petra P

Stephen Unterberg

Very fast and polite service, just make sure they get your orders set correctly.

Mihir Mehta

Choice of cars are good but not so the best.

Tracy Beniquez Squillini

Horrible service. Staff asleep and one is left waiting on line waiting to be tended to

Foni Lam

The associate at the counter, London was wonderful. she has a great smile and very professional about the service. My flight got cancel due to weather and I decided to drive instead of waiting for the next available flight. London was being very attentive and able to arrange a car immediately for me.

Phillip Williams

As a Dollar Member and frequent flyer to NY I expect great service as other airport locations. Unfortunately the staff here is at the lowest level of Customer Service. Loud, unhelpful and the parking lot is like a trash dump. Had a defective car and they technically refused to assist me.

Ben Rosh

Very good weekly rental prices

Akira Klein

I too rarely write reviews, but I second previous comments that you need to be extremely careful with what they tell you (yes, that older nice lady with foreign accent- no offense here, I'm foreign too). She told me liability insurance is required, and took advantage of the situation where there was a long line and I didn't want to take too long to carefully read the terms (where it says it's optional !!). Very BAD practice!!! It's also funny they make this "Justin" guy take all the efforts to respond to online reviews here but never take any actions.

K.P. Heg

Quick return, no line, front desk personnel personable...

Andrew Donahizzle

First time using dollar and the girl at the drop-off station must have thought we couldnt hear her because she was cussing and throwing her arms up until we finally parked. Then when she came out she acted like nothing had happened. Didn't get offered a receipt or anything. She just acted like it was such an inconvenience for us to return our car.

Susan Hartje

Easy rental experience. On airport location allows us to walk right from the airport to the rental.

Dennis Brown

We had a great experience at the Greer Thrifty Rental. I don't remember her name, but the woman who worked at the counter was extremely helpful, courteous and very friendly. The driver of the shuttle was prompt and courteous. I couldn't have asked for better service, a wonderful car, and a great price and value. I will definitely use Greer Thrify Car Rental again when we visit the Greenville area.

Kenneth Porzadek

I couldn't understand the guy at check in, at Charlotte, but he was nice. The car was nice.

Frances Martin

Eric Dunbar

Terrible company here, this office literally said they couldn’t help that the system charged me double the agreed upon rate and referred me to the 1-800 number. Customer service at the 1-800 said that it wasn’t up to them to make the adjustment and that they would have to reach out to the office I rented from and then get back to me. No resolution still, I’m stuck with a charge on my card if literally a little over double what the rate sheet I have in my hand says. No one is willing to help, Dollar is Simply a terrible and pathetic company overall.

Kevin Eble

Still waiting...

Octavian Stefanescu

Really fast service. The car was almost new. The shuttle to the terminal runs OK. This was a question mark before arriving here, but they deliver really great service. The prices are on the low side. I really recommend them.

Jamar Wilson

Eric was great!! Definitely recommend this car lot

Ron Richards

Dollar regularly has the best rates and this trip was no exception. In the end, we paid about 45% less than first quoted. The car was a full-size that had a few miles on it but was in good shape and did all we needed and more. The counter and check-in folks were great to work with. If you are looking for a decent vehicle at a good value, always check out Dollar's online deals.

Ashley E

This morning I had an employee at the dollar / Thrifty car pickup on Highway 14 in Greer threaten to "take me outside and show me what rude is". He had to be drug into the back by two other employees who closed the door behind them. Ya'll.... I should have called the police. The manager, Patricia I believe, was worse than he was. I went over to Alamo and got my rental from happy, smiling, SANE people. Stay FAR away from this place.

roque valdez

Stokes Music Studios

Great staff! They made it easy!

Jay Bangz

I have had the run around with other dealerships promising me that I would get approved if I come in. My perspectives about salesmen finally changed when I met Jennifer at Dollar Car Sales. She will not pressure you in to a sale she will work with your down payment and try to get you in to a car that best suits your needs! If you get a car with them and have an issue they will also go out there way to get you serviced as soon as possible!!! If I could give them ten stars I would!!!

Rebecca Brown

When I arrived I was told that the Jeep/Small SUV that I reserved was unavailable. I was offered a car instead. I explained that this wouldn't work and requested that she call and try to find the type of SUV that I had reserved. I was told to wait a few minutes. Shortly after I was offered a Dodge Journey, which I accepted. As my two week rental was coming to a end I had a family emergency that could have possibly required me to stay an additional week. I called Dollar Rental and they told me that it would be no problem to extend the rental for another week and that they would honor the price previously quoted and charged for the weekly rental. The same week my daughter had rented a car in Florida for one week. She was doing volunteer relief work helping people rebuild their homes in Florida. She was asked to stay an additional week. She called her rental company, Thrifty rental company, and asked if she could extend her rental for an additional week. They told her that she could but they were going to charge her double what they had previously charged her. They were very rude and unwilling to work with the situation at all. I was pleasantly surprised at how easy and reasonable Dollar rental company was to work with when I had the same request. The rental and the return were very easy. When returning my car the gentleman who accepted the car back not only brought me a nearby cart but also helped me put several bags onto the cart. My experience with Dollar Rental was very positive, I would recommend them to others, and I intend to use them again. My only suggestion would be that the young ladies who work at both the check-in counter and the rental booth where you pick up your car could be more friendly, professional, and helpful.

Prince Of photos

Tom Everson

Poor customer service. Offered EZ Pass which ended up not working - had to pay out of pocket at toll booth. Would not refund at end of rental. Was promised a follow-up e-mail to resolve payment issues - never came. Had to wait on hold with national customer service to receive a reimbursement. Would recommend paying a bit more to receive better service at another carrier.

Marc G

The car and rental went great. The problem I had was our driver on the return to the airport. He was on his phone taking a personal call the entire trip and had to make a couple fast stops because he was distracted. It's not only unprofessional but unsafe. Tell your drivers to put the phone down.

Kita Lewis

Aundrae Phifer

Cool

Michael Robinson

Evan Williams

Car smelled like puke

Beezy

Event Center

Worst service ever. Car broke down twice. On the second time they brought me a car but took them 3 hrs to get to me. Without any compensation!! When I returned the car there computers where down and they could not provide me a receipt. Left my sunglasses in the car. I called them to have them send them back to me and they explained nothing was in the car. The next day I am double charged with extra fees that I specifically did not ask for. I called to get it resolved they said "Call your bank". Thanks for the customer service

Dawngee Golson

Stacy McSwain

Rashad Hamid

There's a male robot at the counter THIS MINUTE!!! No emotions, no empathy, no acknowledging customer concerns. Please get IT to reprogram this device.

Patricia Mitchell

GREAT!!!!

Adrienne Ortiz

It was cool. Not the best and not the worst. Like every other rental car experience that I’ve had, but did get a free upgrade

AV Rau

Horrible service. Cheats. I or people I know will never ever rent from them even if it is for free & gas is paid for. Unethical - esp at SLC airport.

corey daniel

Actually listen to you and very helpful! Warranty is a huge plus. Go see Jennifer! She's the best

Jennifer Arevalo

I'm disappointed that this was my first encounter with Portland. It really put a damper on my trip. The representative was so rude and disrespectful. She wouldn't answer my questions and pushed me to sign paper without even me the final dollar amount. When I asked her for the car seat she threw it at me. After, I asked her where I can find the car she didn't even bother to answer...she just said "look at the signs," and walked off. Normally I wouldn't have put up with the experience but all other car rentals were sold out. I really would discourage anyone from coming here. Horrible, painful experience...:(

Sahra Libre

Useless...

Tiffany Jones

This place is horrible! I reserved an SUV online for $86. When i got to the airport to pick it up, we had a little problem with my card(it was a temp card from the bank because the ATM ate my permanent card) . So i went to another bank, transferred some money and went back to the airport to pick up my rental. The initial guy we spoke with was busy with a customer, so we went to the other guy at the counter(there were only 2 guys at the counter). The guy said that we looked familiar and we let him know that we were there about 20 minutes ago. We just had to transfer some money down the street at the bank. In the middle of my short explanation, the guy interrupited and told us to move over and let the next customer come to the counter. He said since we spoke to his co worker the first time we were there, we needed to wait in line and deal with him instead, since he "was more familiar with our situation". I was COMPLETELY confused. It was just different card. Nothing complicated. So, the next customer kindly pushed past us and went to the counter. We stood there, in line, for about 20 MORE minutes. Then when we finally got to the counter the guy skipped everything about insurance and all the extra things we could purchase, which we wouldn't have anyway, but that's besides the point. After this craziness, the majority of our rental was fine, until we returned the truck. The day after the return i received my receipt. Because i added an extra day the total came out to be around $153, which was fine. I already knew that when i extended. The problem came when my receipt said $342!!!!! Needless to say, i called the company, i explained my issue and was put on hold immediately. After about 7 minutes of hold time, i was told i would have my refund in about 4 to 5 business days(i initially called on a Monday). I wasn't even told why o was over charged, which means that they run into this problem a lot. I didn't receive my refund until about a week and a half later!!!! NEVER AGAIN. DON'T RENT FROM THESE PEOPLE. EVER!

Moen Gamer

Flew in last minute at Norfolk airport in Virginia and Tonya and Cynthia were extremely helpful and pleasant. We will use them again in the future for sure.

Sasali

Update: Well, while I was writing this review, the manager talked to my buddy and gave $30 coupon for the employee's misinformation. Though I appreciate his effort to alleviate the pain, the employee's immature behavior and this whole cancellation thing was awful experience. Horrible employee, very rude. They charged us $184 for an additional driver for a week, though my one week rental contract is $200. It says on the website to pay $13 per day per additional driver, however, there is always a cap of $65. So now after adding another driver, they don't remove the additional driver added. She says she has to cancel the whole contract. And if I still want a rental, I must do it manually again ( I have paid the contract already 2 weeks ago and now have to cancel it). They are thieves. They offer me a good deal for a week, and now trying to rip me off. My last time doing business with them...they don't like their loyal costumers...so, goodbye.

Patience Samson

Super friendly and efficient staff!

Charles Pitts

I had a person with no customer service skills at all...

Fraz Syed

Dan H

Aweful experience. Almost ruined our Labor Day vacation. DO NOT USE!! Go anywhere but here.

Stephen Howard

Nice selection of cars you have to take a shuttle from the airport but it's a very short drive and off site less tax.

Cassie Sherry

Christopher Pinson

Awesome people in here, very polite and easy to work with

Jeannie Chambers

At least Dollar cares about those of us who don't have a credit card

Phyllis Lilly

Treated like I was a criminal. She asked about a signature veraication? It was awful.

Rachel Richards

They charged us 24.95 extra a day for "LDW", which I understand is insurance, despite us telling them that we had outside insurance covering the rental. They did not give us the option of denying basic insurance coverage, despite our outside insurance. We found food in the car that wasn't something we eat, since no one else had been in the car since we rented it, we knew it was left from a previous renter. The car wasn't anything like the car we request and was miserable. I wanted to call and complain, and ask about the extra charges & complain about the dirty car, there was no phone number on the paperwork! I contacted Dollar Car online and was told that we should have called their PDX location before returning the car and we still have to pay the extra charges, even though they never actually confirmed what "LDW" is, I had to google it. I'd give then 0 stars if I could!

Shreejeeta Mandal

We had booked a smaller car but since I said I was new to the city, they gave us a bigger sedan car. Extremely professional and really nice

Adithya Padthe

Good

Gwyn Anderson

Website lies about age restrictions for renting. Site claims that they will rent to 20 year olds with an additional fee, but attendant says that the age is 21. Terrible service.

Michael Leblanc

I’m proud to present the Hertz , 917 W Hamilton St Allentown, PA 18101 location , with a well deserved 5 star review. They provided me with an awesome car at a reasonable rate , smooth check in and check out , as well as a complimentary ride home. This location has been the go to rental center for the downtown Allentown area for years , and although now located across the street from its previous address , they still provide its clients with superior transportation and service. I want to recognize both mgr Daren Snyder and team member Joel for being outstanding representatives of the Hertz family. Keep up the great work !!!

Sun Yichun

Angel Rivera

Excellent service and super friendly staff. I've been coming here for years.

Tim Silfies

James Quon

We had a very good experience with Dollar Rent A Car. We were greeted nicely and the car we had reserved was ready to go and everything went well. Return the car in at the end of the rental. And check in was very easy Hanalei shuttle bus tickets to the terminal and off we went to home.

Clifton Arrington

Liars they disgust me to the highest

Breanna Poblano

They told us no credit check we drove an hour to check our credit and tried to make us double up on our down payment. If you want a no credit car dealership place PLEASE PLEASE PLEASE GO TO BMG AUTO GROUP DOWN THE STREET. We went there and got our self a car within 45 min. Tell them Breanna and Rory referred you there! It's awesome and they work with you

Dave Hinson

Great people and service. Vehicles new and very clean.

DeAundre Gaye

Janet Akima

It sucks that you can't rent a car to people that lives in the same state ,with out a major credit card. I don't understand when you use a debit card you automatically get the payment?

Stephan VanRuitenbeek

They helped me out with a great deal on a great GMC Arcadia. Had a super trip in it.

Rian McConnell

Dollar is the only rental car agency I will rent from. Wonderful customer service and a great selection of cars to choose from.

Ken Davis

I will NEVER...under any circumstances, use this company again. They do not articulate well at all. Some black girl on the evening shift told me they wanted a deposit of $83.00 , but will return $73.00 upon returning the car. It wasn't until afterwards that I realized she's added extra insurance. I was already covered under my Priceline insurance! Her response, "Well..you got to call corporates. Ain't nutn we can do." They charged $15.+ for a gas hand that was in between FULL and 3/4. That corporate automated phone call was a one sided conversation with a computerised phone. I hung up. Needless to say..an additional $91 was taken. The car was second hand. It was far from new. My recommendation: GO TO ALAMO. STAY AWAY FROM THAT PLACE.

navin guru

The car ran good without any problem. The salesman said I have to bring a receipt within 10 miles of the airport showing the gas tank was filled else they will charge $ 10 per gallon. Selling road hazard and collision insurance along with pre-paying for full tank of gas was aggressively marketed and pushed upon. Wasn't communicated in the most polite manner. Dollar Rent a Car won't be of my first choice going forward.

J CAIN

steve howell

رائد الزنيدي

The worst place ever don’t waste your time with them

Kendra

It was nice and somewhat affordable!

Ryan Hill

Recently, on a work trip, I ended up leaving the keys to MY rental car in my colleagues car who had rented from Dollar and had already returned her rental car to the airport. I called the Dollar desk, and the lady personally went to look for the keys in the car. I was relieved when she found the keys, and shocked when she hopped in a car and drove them to me at my hotel, even though I had rented from Hertz. She ended up saving me from missing a flight and having to pay lost key fees / locksmith etc. I was absolutely floored at how out of the way they went to help someone who wasn't even one of their paying customers. I can't speak to Dollars prices or rentals, but I can absolutely recommend them based on the character of the people working there.

Business Hours of Dollar Rent A Car in Connecticut

SUNDAY
5AM–1AM
MONDAY
5AM–1AM
TUESDAY
5AM–1AM
WEDNESDAY
5AM–1AM
THURSDAY
5AM–1AM
FRIDAY
5AM–1AM
SATURDAY
5AM–1AM

PHONE & WEBPAGE

Dollar Rent A Car en Connecticut
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