Reviews of Wheelchair Getaways of Colorado (Rent Cars)

Christy Hammer

Had some serious engine trouble and John A went above and beyond to get my wheelchair-bound brother where he needed to be including an emergency EMT transport and rent of another van halfway across the country! We're repeat renters, too. He'll take good care of you.

Cherie Keith

We have rented from him twice. The first rental was back in 2017 and everything was great! The customer service and the rental were both great! This time we ran into quite a few issues. The van we were given was falling apart, quite literally. The outside of the van was damaged, the inside was very used and dirty (We have pictures). At pick up the ramp/door was giving him trouble and not working consistently. I mentioned to him at pick up that this van at seen better days and was not at all like the van we rented in 2017. He said that the van we were supposed to get was involved in an accident the week before. We had the van for a week and both sliding doors gave us trouble the entire week. The door with the ramp worked 50% of the time. Both doors had to be shut and opened manually. On day 6 of our rental the sliding door opposite of the ramp wouldn't open at all. I called him and he walked me through how to get it un-jammed. It opened while I was on the phone but then wouldn't open again. It made strapping the wheelchair down very difficult. On the way to return the van, the engine light came on... I told John all of this on the phone and he said that he would try and meet me at drop off. I tried calling him and texting him to see if he was meeting me there. No RESPONSE. After dropping it off I sent a text and we also e-mailed him concerning everything. Still ZERO response. No calls, no emails. And we dropped the van off on April 18th.. We were very disappointed this time around. The cost of this rental was extremely high and the quality of the van was very poor. And the customer service was non-existent. It was a bummer! :( Update... The only response that we received was in response to this review. If he did indeed reach out, we did not get it. The reason that we didn't call him during the rental is because he already knew that the doors weren't working correctly everytime. He's the one that mentioned it to me at p/u. What would complaining about it do? At the point that the door stopped working completely, that's when I called. I waited weeks to review our experience, wanting to give him plenty of time to reach out.

Kathryn Sanders

John was extremely helpful. I needed to get my wheelchair bound mother from Estes Park to DIA. He helped me do a lot of problem solving. I am truly grateful.