You will see the information of real people like you who use the products and services of Sixt Rent A Car (Rent Cars) in California.
At the present this firm gets a score of 4.1 stars out of 5 and this rating is based on 97 reviews.
You may have noticed that its rating is really positive, and it's based on a large number of opinions, so we can say that the valuation is very faithful. If there are many people who bothered to leave their opinion when they've done well with the service, is that it works.
As you know, we do not usually bother to put reviews when they are correct and we usually do it only if we've had a problem or incidence...
This Rent Cars is classified in the category of Car rental agency.
Had a bit of a mixed bag experience. Was given a better car than I had paid for, but was not helped after I exited the Sixt desk. No employees were around in the carpark except for one stationed at the exit, no one asked me for help or went over the inspection with me, and I was not provided any form to write any additional damage on. I was then blindsided on return by an accusation a clearly existing small dent was created by me. That employee was very helpful, but I'm still waiting to determine whether I have to fight with the company over damages. Overall I'd rate them just below average at this specific location.
Ashley was so nice and quickly got us in our rental. We would like to thank her for her wonderful service!
Plenty of friendly agents to wait on you. Clean cars. Tip- the pick up place at the terminal is with all the other car rental agencies, but it is the furthest sign and the letters are super small. . Do yourself a favor and stay inside the terminal and exit the last door to find where you wait to be shuttled. Also if you are from out of town be sure to get return location address. You may need this address to find the place at the end of the rental. It is about 10 minutes out from the DIA terminal and not with the other car rental agencies. . The price was better than all the others so I gave them a try. Glad I did!
Luis transported us from the Sixt drop-off location to the airport. Luis is warm, inviting, has kind eyes, a wonderful smile, and he is very professional without coming off snooty. His politeness and the respect he showed us made him stand out among all previous shuttle drivers. Thank you, Luis!
Danielle at drop off was amazing! Picking up the car was slow— even with a gold membership. Long line went slowly, but everyone was helpful and courteous.
Our trip to Denver and Blackhawk was made seamless with the fantastic welcome and excellent service from Jessica Lewey, Willie and when returning our car, by Conner. We will definitely be using Sixt for our next trip because the service was above and beyond ever experienced anywhere else and we thank you for that. :o)
(Translated by Google) For America, sixt is always suitable for us. Submission of the car no problem and very nice staff (Original) Für Amerika ist sixt immer wieder passend für uns. Abgabe des Autos kein Problem und sehr nettes Personal
This was the most amazing car rental experience I've had by far. The staff was amazing, shuttle service was great and the drop off of the car was excellent. I'll be back again!
Was a bit confusing to get to the counter to pick the car up - but that was my fault! Sixt sent a great email with directions. Be sure to pay attention to it as it was easy as soon as I actually read it. Once I got there, Ashley H. checked me in and was great. I've had such bad experiences with other car rental places in Denver, but Sixt was so good this time that I'll only rent with them if I have the option!
Josh in the Denver office was great. Offered a nice upgrade on a vehicle and good advice on directions and local toll road issues. Sixt had a good selection of higher end rentals and good rates. Very satisfied with my experience and will look for them in the future.
This was my first time ever renting a vehicle. I am only 21 years old so it was hard trying to find a facility that didn't charge an arm and a leg with their "young renters fee." Sixt was the cheapest that I could find which is what led me to rent from them and I am extremely happy that I did. We had no issues with the shuttle bus. It was easy to find both ways. The drivers were also pleasant. We were assisted by a gentleman named Lucas F who was extremely kind and informative. The employees were very welcoming, all working with a smile on their face which truly makes a difference. I was able to get a free upgrade due to the vehicles that I had selected were all in service. I ended up getting a Volkswagen Atlas. I had no issues with the vehicle so I am not sure how well the facility handles issues as such but I am sure they are also great in that aspect as well. I highly recommend this rental facility. There definitely needs to be more locations!
Do not rent from this company! We returned to Colorado for a doctor's appointment for my wife and drove the car from Denver to Vail and back, making no other use of the car. Upon returning the car, it was fully inspected by their employee at their rental facility and NO DAMAGE was found, as NO DAMAGE was had occurred. This morning, a week from having returned the vehicle, we receive an email stating that there were scratches in the rear bumper. This is clearly a fraudulent attempt at exacting additional payment from their customers beyond what is authorized. Save your money, your insurance rating and your peace of mind and avoid this company at all costs!
At the Denver Intl Airport location, your agent Jessica is a gem!.. She offered us great service and a lot of accurate information about Denver, where to go and what to see. Her sense of humor and considerate personality made the whole experience a perfect start to a great visit in Denver. Thanks Jess! We came back to thank you but it was your day off, sorry we couldn't tell you this in person. Hope your daughter's 'sweet sixteen' went great! Blessings, Rich and Rachel
I was a bit apprehensive because of the negative reviews and the price. However, my overall experience with Sixt was amazing. The shuttle was prompt and on time, you can also track them online. The woman at the front desk (Megan, I believe is her name) was friendly and efficient. The Jeep I rented was extremely clean and worked flawlessly. Return was a breeze, in and on a shuttle literally within 5 mins. Will definitely use Sixt again. Just note that there is $200 deposit, this is stated on the website so it wasn't that big of an issue.
We rented a GMC Acadia from Denver airport. The service is very good and stuff is very friendly. It is almost a brand new car and our families enjoyed journey in that car very much!
Very good prices compared to other car rental companies. Very quick rental with my reservation. Easy drop off and quick shuttle to the airport from off site. I will definitely use Sixt again!
The customer service, friendliness of the staff, and problem-solving attitude are a far cry above your typical airport car rental experience. I am now completely converted into a Sixt-for-life rental customer. Kim, the branch manager, was particularly helpful with a very short turnaround return. Everyone seems to genuinely love working for this company, and ready to offer solutions to particular problems. I love this place.
Would definitely recommend this car rental! it was easy to get to the shuttle bus from the airport. The staff was friendly and knowledgeable. If I had rent a car in Denver again I would come to Sixt again.
Another wonderful experience. The car return process is always super-fast and easy. Pull up, give them the keys, and by the time you get your luggage out of the trunk you sign their little phone/tablet device and walk away. Usually the pickup process is just as easy and fast, but this time at the Denver airport location there were 30 people in front of me in line. That added a wait of 36 minutes before I got to the counter. Once at the counter though, it was a fast and friendly experience. Sign a couple of forms, not high pressure to buy additional insurance or upgrades, here's the keys, there's your car, enjoy! Easy and efficient. The same goes for their Seattle location.
Josh and Alfredo at the SIXT Denver airport were THE BEST. This was the best experience that I've EVER had at a car rental. They were the nicest and most respectful people I have ever met. Absolutely the BEST customer service I have ever received. Thank you both SO much!
Thumbs up. Loved the service. The lady helped us with our specific situation and was knowledgeable of the area so guided us well. The car and the rates were wonderful. Will definitely recommend them.
Experience was decent. We had to wait quite long to rent and return the vehicle. The staff were friendly. Although, returning to the airport, our driver was Bernard N. A very nice driver who I got to practice speaking Swahili with!
If you're wondering what Sixt stands for, it's "Bait and Switch". Rented a car at Denver 6-22-19. First of all it's not near most "real" rental car company locations at DIA, but way off property. Secondly when we get there, there's a pretty long line. Not that big a deal except line isn't moving. Several people in line complain at the time it's taking. When we finally get to counter, we learn why it took so long. Every customer at counter, including us, are being told the car they thought they had rented was not available. We were told they only had one model left in that class. They vehicle clearly wasn't the same class as what we thought we had booked. The agent immediately goes into hard sell about how she could upgrade us into the next class. They also inform me that my if my wife will be driving they need to charge an extra $90. Avis, Budget and Enterprise do not charge for this. In total frustration, I demand a refund. They inform me that since I prepaid the reservation, no refund can be provided. So what initially was supposed to cost $500 ended up costing $788. AVOID THIS COMPANY AT ALL COSTS! THEY ARE CROOKS!
Do not rent from this location. My experience at other Sixt locations has been very good. This one could not have been worse. Ashley, the rental agent, went nuts and refused to rent me a car. This after a 45 minute wait in line. My crime? I asked her what I was being asked to sign. “I’ll get my manager” turned into 10 minutes of her looking for the manager and talking to her on the phone resulting in her “declining” to rent me the car. She refused to provide a reason. The Sixt location is so far from the airport (or anything else for that matter) that you can’t believe it.
Really good selection of SUV's and very affordable price and very friendly and attentive staff!
(Translated by Google) Everything was great organized (Original) Alles super organisiert
Simon was lovely. Easy in and out with the pickup and drop off. The car was great. Red might not be my best color since I did get pulled over twice in three hours. That being said, it's true what they say about red cars!
Lori was fast n quick during the rental process. Very friendly n pleasant.
Was very busy so they ran out of suv we reserved. We got family van at no additional cost. Service was excellent.
The service was great. They did not have the van we reserved because the previous customer took the keys on the plane. But they offer right away another vehicle and discounts for the inconvenience.
Great service, as always. Recommended.
Fantastic experience from beginning to end. Clean and reliable cars, great customer service, and huge thanks to Nicholas LeFebre for making checking in so friendly and fast.
Friendly staff and great service, would rent again!
Nick LeFebre, who checked me out and also checked in my car was especially professional, personable and courteous. The price, car and whole experience was the best I have had at DEN.
Words cannot explain how sixt car rental operates. I’ve rented cars from this brand for as long as I can remember. I can’t say that that it’s always gone smoothly, but I can say that every time I’ve ever had an issue they have resolved it the best way possible. Simply put I always walk away happy. The cars that they offer are amazing with decent rates. You may pay the same amount or slightly more here, but you walk away with a much nicer car. Staff in my experience have always been amazing, helpful, and seeking your happiness. Rent here, you will be happy you did.
We had a fabulous experience with our first rental at Sixt in Denver. Had never heard of the company before renting via hotwire and would recommend. Staff was all very friendly and helpful and stayed open to serve a few of us coming in very late after closing time due to delayed flights. Was grateful we were able to rent at midnight and appreciated the positive smiling faces that greeted us. Easy to use and shuttle was timely despite late hour.
“The shuttle driver was a hoot, so fun and spunky. Loved her job! Got to the car rental pick up and the counter staff was efficient and professional. Gave my vehicle a check before driving off, found damage that was not listed on rental agreement. Solomon directed me to Kevin, who found more issues and advised me to exchange. Kirill the GM took care of everything with a coupon for my next visit, discount on this visit and an upgrade! I left a very happy customer! Definitely will support Sixt business.”
I specifically rented from Sixt because they had a guaranteed model with a Jeep Wrangler. When we arrived at the rental center in Denver there were no Wranglers. We took the “upgraded” vehicle that was offered to us because there was no other choice. What I want to know is what does “guaranteed model” actually mean?? If I knew I was not going to get a Jeep I would not have rented from Sixt. And I’m not sure that I’ll rent from them again if somehow this situation isn’t rectified. The agent at the counter was not apologetic at all and seemed to have no concerns that they weren’t living up to the “guarantee”. The vehicle we were given may have a fancy brand name but it is not the vehicle we needed for our rental and I certainly did not consider it an upgrade. Also when we got on the shuttle at the airport, it reeked of cigarette smoke because the driver was standing right at the door smoking. UPDATE: Customer service is non existent and if I could give negative stars I would. They claim that they don’t guarantee models but my reservation says differently. DO NOT WASTE YOUR TIME WITH THIS COMPANY!
Very attentive staff. Car clean and comfortable. Good price.
I was very happy with the people who I dealt with at the Denver Airport. They are very friendly and helpful. Everyone the women who checked me in, the men in the parking lot who took care of a problem with my first car to Lori who checked the car when I returned it. I find the company to be very service oriented which I really like. I will recommend your car rental service to everyone.
Thanks to Simon, a lovely guy, very helpful and always smiling!
I walked in shortly after making my renter car reservation and was greeted by the Manager. I forget her name, but the service was amazing. Please ignore all the negative comments. This place is amazing! They didn’t have the car I reserved, but worked effectively to get me a suitable car. My child and his friends had an amazing time shadowing at all the High Schools and universities.
Waiting time took a while! The space itself was very small. Some people had to form a line outside because the line inside was full (which with luggage and all would hold about 6-7 people). Only reason why I’d give it a 4/5. Other than that obtaining the vehicle was fairly easy, staff was very friendly. Our rental was in good condition inside and out with very few damage. Highly enjoyed the Jeep throughout our trip. Return process was easy as well!!! And shuttle was waiting as soon as we pulled up... by the time they go over and inspect the vehicle, load your luggage, and head over to the airport... all done in 15-20min which is great time to me!!
We didnt get the car we asked for, not in the best location, didnt feel safe, no WiFi available at offices to book uber when leaving, staff at the end were quite rude, they charged twice since i booked with debit and not credit card so waiting for refund of deposit which was $1000 and the payment back onto my debit card.
Renting from the Denver airport location right now. First vehicle was dirty inside and out. We understand the dust on the outside (local construction) but that didn't excuse the filth of the interior. I then asked for a different vehicle. Corey (I believe to be a supervisor) reluctantly found another cleaner vehicle, unfortunately the brakes went out on us about 5 miles from the airport and we just barely avoided a major accident! We had to sit on the side of the road for an hour and a half waiting for a replacement even though we were less than 10 minutes away from the rental office. To make a bad situation even worse, we were never contacted by the Denver location (The only form of available communication had to be through an out of town call center) with any updates on the replacement or an apology. Bottom line, I would very strongly not recommend Sixt.
Fantastic service here, we said we were going on a long trip north in the middle of winter and we were very gratefully upgraded so that we would be safe in a 4wd vehicle. Staff were very helpful and friendly!
Pickup van didn't show after a 35 min wait. Had to take Uber to Sixt and they didn't have the car promised. Agent was nice or it would have been one star.
I've used Sixt in the past and preferred it over others. But never again in Denver. The wait for the shuttle was almost 30 minutes, in the cold. Repeatedly we saw drop-off shuttles circling through and returning people from returning their cars. We tried to speak to a driver she just waved us away. We even watched their live shuttle trackers, showed a continuous flow of shuttles to the terminal but none to pick us up, and there was quite a group by that time. I tried to call the office but the ridiculous automated call system didn't connect me to a human before the shuttle actually arrived. Once we finally arrived at the Sixt location, the wait took another almost 30min. When we arrived there were a full 4 employees manning the check-in desks, great. But slowly they peeled off one-by-one to just take break even though there was a line to the door. Once we get to the desk the check-in itself was smooth enough, they handed us the key and told us which space the vehicle was in... which it was not. Not the end of the world, it was only a few down but it did have 2 major scratches (I'm talking across the entire rear and halfway down the passenger side of a Suburban) not listed on the vehicle report and tracking down someone to document the damage took another 20 min. We finally got out of there and on our way. The only issue we had once in the mountains was that they failed to toss in an ice scraper in February. The worst part was the return. The vehicle was due back at 1pm, we had a 2:55pm flight. Car was returned and checked-in quickly (so we thought) and we were on the shuttle back to the airport at 12:45. We had plenty of time to wander the terminal and relax before boarding to go home. Yet somehow I received an invoice for almost $90 extra for "late" return, with a check-in time of 2:47pm on the invoice... This turned into a week-long fight with Sixt to refund the money.
Once again, prepaid vehicle not available. Once again, had to provide all information at pickup, even though all information was provided on line for “quicker pick up”. WRONG. Was given a car with failed brakes! Received “Brake Booster Failure Warnings” every day. Difficult to drive when system failed while driving around Vail and Beaver Creek! Dangerous! Had new AmEx card at pickup, same account, just a new card. Was charged a second time for vehicle even though car was prepaid in full several months earlier. That and deposit meant Sixt charged my credit card over $1200! NEVER AGAIN.
Great price and we got a fantastic van with so much space for all five of my family members. Hated to give it up at the end of our trip. The GPS could get a bit wonky so have a back up
This is at the Denver airport Sixt car collection . The airport shuttle to the pick up office was a long wait and finally it came - and some customers are not able to get into the shuttle - and the driver kept apologizing and calling the office to send another vehicle - as well as indicating that it was a saturday and 2 of 7 vehicles are operating . Not a good situation for Sixt for compliment the driver for his efforts to comfort the customers whom has waited more than half hour . Check in customer service was patient and explain the rate and very importantly the insurance and particularly the “extra” and including the toll charges ( which the last rental with same branch was NOT explain or told ). Car collection was easy and including exit . This review relates to from airport to taking the vehicle . Hope returning is efficient .
Great experience. I went with Sixt because they were almost half the price of anything else I could find. I was very sceptical going into it with all the bad reviews online, but it couldn't have gone any better. I especially appreciated the shuttle drivers, they were incredibly friendly and worked quick to get us loaded and on our way even when we got confused and waited for them in the wrong spot. Pick up and drop off were smooth, everyone was very helpful and the final price was exactly what it was quoted to be, no nitpicking or extra charge for the mess my 3 kids inevitably make during 8 days of vacation.
Good customer service and very helpful. Easy to find location. No issues and no hassle. Would recommend this Sixt office.
I tried Sixt to see if they could compare to my primary rental company. This would have been a better rating if my final invoice would have been emailed to me promptly like they promised. I still have not received it as of this post 14 hours later. Not getting my invoice at the time of return is a deal killer for me as I report business expenses to my employer daily. With the primary rental I use, it’s hard to use anyone else. The price per day on my rental was almost 4x the cost I get from my primary rental company. Not to mention they made me post a $200 deposit. I never have to do that with my primary. The checkout process takes a long time as well. I imagine this will improve as they become more organized and staff accordingly. There was a long line when I arrived to pick up my car. It took 45 minutes to get the car and report 4 damaged areas on it before leaving the yard. The return process was very quick and the shuttle was sitting there like a personal ride for me ! It was 6am and I was 1 of two cars being returned. Glad to see someone there in the early hours. They Got me to the airport in plenty of time. Lori checked me out on return and made quick work of it. Thank you ! The staff is very friendly and courteous and try hard to do well, but due to cost of the rental, check out time involved and the fact I don’t get my return invoice on the same day I most likely will not use Sixt again. Thank you for the opportunity to provide this review and good luck in Denver.
(Translated by Google) From the handover to the return no problems, very friendly courteous staff. (Original) Von der Übergabe bis zur Rückgabe keine Probleme, sehr freundliche zuvorkommende Mitarbeiter.
Office is small, and the restrooms are in a mobile trailer with a strange flush system. But the office was cool enough and the bathrooms were clean.
The wait in line to rent the car was very slow. After that though, everything was great. We loved our rental SUV, GMC Acadia. It rode very well and got excellent gas mileage. The return staff was excellent as well and very friendly!
I needed a minivan with seats that completely folded down. Had to wait until this van was returned. Ceshia (staff at Denver) checked on me frequently with updates. This customer service separated you from many other rental car companies. Denver location was clean and prices were better than other companies. Only downside, ridgid return policy.
I like Sixt, but I Love this Sixt location. It is literally the first time in my life I’ve developed feelings of loyalty towards a car rental agency.
This was my first Sixt rental and it did not go well. I did not receive the car I reserved. The car I did receive had trash left in the back seat and the interior was dirty overall. The fuel was not topped up. The wait to get the car was over 20 min to the counter (not a long line). The signage to Sixt is nonexistent and in a different location than the other Denver airport rental car agencies. The wait to be taken back from the car return by shuttle was close to 30 min. I am a frequent traveler (weekly business trips) and this is amongst the worst rental experiences I have ever had. That being said, the price was competitive for the Cadillac they gave me.
Professional and well organized. Staff were all very good to work with.
Our experience with Sixt Car Rental in Denver was exceptional. I was a bit concern with my rental with them after reading several reviews that were not so great but I took a chance since their prices are great and we were pleasantly surprised. As soon as we arrived to the car rental shuttle area our shuttle was there waiting for us. Tina, our shuttle driver was great, super friendly and welcoming it really helped start our trip off on the right foot. Once we arrived to the car rental center, we had a short wait and were helped by a very nice agent who got our rental ready for us and we got the rental we originally requested. Once we arrived to our rental there were several scratches and dents that we wanted to make sure were identified in the car rental agreement. A manager came over, helped us, ensure that all dents and scratches were identified, and did so quickly and we were off. The car ran great, we were a group of four and all our luggage, bags and stuff fit perfectly. There were no problems with the car and we were all comfortable. Upon our return, again everything went smoothly, a shuttle was waiting for us and we got to the airport in time to pass through security and have a quick bite before boarding our flight back home. Thank you Sixt for a great experience!
I love Sixt rent a car they always put me on a very nice luxury vehicle and the cost is so reasonable I highly recommend Sixt I use them anywhere I travel!!!
They were very polite and helpful. No problems with the vehicle and the check list on the condition of the vehicle was good to have. Easy check out.
Adam and Lori were great! Got me through the rental quick and gave me a bottle of water. Very nice.
Great experience renting from the Sixt location near the Denver Airport! There was a line when we arrived at 10:30pm but all the Sixt workers were very efficient and we didn't stand in line for very long- maybe 20 mins at the most. Joshua R helped us and was very kind and informative., Car was very clean and drove great. Easy pick up and easy drop off. We used the shuttle service and it was very clean and the drivers were very nice.
Such a cool new location for Sixt! In the heart of all the action in San Francisco!
The shuttle bus took 30 mins to show up to take us to the rental car office where I was told they didn’t have the car I had reserved And when I reserved it there was nothing that said it might be an equivalent car. Then I was told to pick the car up in the back in the appropriate stall which he told me it was B66 but it was actually D66 and I even Asked again if B was the correct letter and he said yes, it was very dark back there And no one even went around the car with me to look for ding’s our dents you would’ve needed a flashlight to see anything though and the next morning I noticed a large scratch on the bumper so I’m curious to see if they try blaming that on me. I have never had any issues in Az renting from sixt but not impressed with the Denver location at all.
Had a great experience. Car was clean and reasonable price. People were helpful and pleasant all around.
Check in was pleasant and painless. No long lines or exhausted agents. Our car was clean and in good working order, except for the reclining function on the drivers seat, which made driving a little bit uncomfortable.
Simple process from pick-up to drop-off. Shuttle service was convenient and quick. And Adam was a pleasure when we dropped off the car. Friendly staff all around. Great experience. Would recommend.
What an awesome experience. The day started out terribly but Jessica Leavy turned everything around. Our car and our experience with Sixt was first class. Sixt will be our first choice in rental cars from now on. Thank you Jessica and thank you Sixt. Rich Rasmussen Lake Geneva, WI.
Denver Sixt... shuttle service was timely and quick. rental process was seamless. just a little too pricey, but aren't they all...
I was a little nervous renting a car from Sixt as I had never heard about them before. It turns out that they are the oldest car company in the world, and started out in Germany. The customer service was incredible. I was given a free upgrade to a luxury SUV simply because, "I was a nice person." I will definitely rent from Sixt again!
***UPDATED - We thought we had a good experience with Sixt but were contacted a MONTH after our rental with a bogus damage claim that I'm currently disputing with the company. Now my husband's saying "told-you-so" - next time we'll go with a different company. So disappointed. We rented a RAV4 from Sixt in June for 6 days. Our check-in and check-out process went pretty quickly, the staff were all nice (except of course pushing for the additional insurance that we didn't need), and the shuttle was easy to use. The car was exactly what we booked, was clean and worked fine. I was a little nervous booking here after reading some of the reviews but we saved $75 from the next cheapest spot and were very happy with our experience.
the best rental experience i had in SF; the staffs are extremely helpful and pleasant. They went out of their ways to make sure you are happy with your rental. I lost one of my important belongings and they've saved and gave to me the second when i went back. Highly recommended. The price is also reasonable.
We rented a jeep from the Union Square location. It was a Sunday morning and the branch only had 2 staff on duty which resulted in a 15 min wait for service...but that's the only part of the experience I can negatively review. The staff were friendly, the car was great (clean, new, well maintained) and drop off was super easy. Would recommend
Customer service 10 out of 10 from pick up to drop off. I'd call ahead and make sure the car is ready to go. Even though calling and getting ahold of someone is difficult with the automated system. Our car was out of gas and not pre inspected. They also charge a high deposit until car is returned that was in "fine print." I would return for customer service.
Very good customer service on the front end. Anthony was friendly, courteous, and professional. He explained there was no smoking in the vehicle or there is a $150 cleaning fee to which I responded "Not a problem, I don't smoke." He further described that this included "other" types of smoke. To which I chuckled and said, "Not a problem there either." I was well informed of their non-smoking policy and verbally affirmed agreement with it in person as well as in writing. Upon arriving to my destination at 1:30 am after a two hour drive, my partner and I went back to the vehicle to retrieve my things to which he stated, "It smells like smoke in here." I noticed it too at this time. The car wasn't used other than to return it one day later. I was charged $150 for "extensive cleaning of marijuana smoke" from the car. Not only am I not a smoker, I live in Seattle, WA where marijuana is legal if I so chose to engage. I would not choose to accrue $150 in charges, especially when I was unemployed. I disputed the charges but since it is their word against mine, my claim was not dismissed. When does my word count? At the front desk? If I had called on the phone at 1:30 am? After the fact? Don't go here unless you want to get wrongfully accused and waste some of your hard-earned money. Additionally, I chose to pay the $67 vehicle damage waiver because it was a much nicer vehicle than I am used to renting. I only rented here because my partner set it up for me and had prior good experiences. The $67 was a stretch for me given my unemployment status, but I was willing to pay up front "just in case." Never would I have expected to pay a smoke cleaning fee.
Ashley was amazing at checkout. She was quick, knowledgeable and provided excellent customer service. We also appreciated the return process. We drove in, were greeted, and hopped right on the shuttle. We were early for our flight, but still the convenience was appreciated.
Hands down the best rental experience I've had. Shuttles form the airport were running pretty frequently, and we got upgraded for free to a BMW X2! On the way back to the airport, Luis took care of our luggage and provided stellar service. Will go again.
First time trying Sixt and will be my last time. I had prebooked my car online but everything went wrong. Ordered and paid for GPS but no GPS, paid for full tank gas but it was less than full. In the end we had to drive to the fisherman wharf to exchange our car and to get the GPS that we need for our trip. Wasted 1.5hrs doing all these. Poor variety of cars for selection too. We used to book Hertz but decided to try Sixt out... Regretted not booking Hertz this time round. Someone mentioned that this is a premium car rental agency?! I dunno what makes it premium...
We had a great experience with Sixt and primarily with Lori (the associate who checked the car back in). We had an issue with another car backing into the rental car and she made sure everything was taken care of and reassured me that things would be okay. I would highly suggest renting from Sixt - Denver International Airport location.
Great rental experience. Attendant upgraded us from a Camry to Cadillac at minimal cost ($10 per day) . Easy pick up & drop off process. Highly recommend.
Go see these guys, hired a Mercedes to go to the Napa fantastic service
(Translated by Google) Very professional (Original) Très professionnels
Staff was nice and friendly, cars are - as usual with Sixt - very modern. Nevertheless, I cannot recommend renting a car at this station, as it is located right in the middle of the most terrible neighborhood in San Francisco. Many homeless people and drug-addicts make you feel very unsafe when approaching the garage. I would definetly recommend going to another rental station and cannot understand, why a premium renter like Sixt chooses such a location.
Melhor custo/benefício, sempre com veículos novos.
Who is running around giving this place less than 5 stars? Everyone is soooooo helpful and kind. They offered me tons of options to make the rental fit my needs. Will rent again.
Great price. Nice people. The shuttle service was almost as fast as the main car rental place.
Overall the car and the price were great and everything worked out well. Beware that their shuttle does not run until 4AM each day, so after hours drop off for an early flight is difficult. The signage at the branch is a little sparse, so it takes some diligence to figure out where to go and what to do.
Excellent customer service and prices. From start to finish, everything was easy and convenient. When I arrived, Josh gave me a free upgrade to an all wheel drive SUV because of the road conditions in the Rockies! And when I dropped the car off, Danielle was friendly, and made the check out process quick, and had a shuttle waiting to take me back to the airport. I will definitely use and recommend the Sixt Denver Airport location again.
Great service by Alissa D and Josh J. Very friendly staff and knowledgeable. Answered all my questions before and after my rental. I rented the Mercedes-Benz A220 for a few days last week and it was everything I expected and more! Will use this company again.
Never heard of this rental Company until my trip to Denver. I would definitely recommend using them. Great service.
No issues with pickup, office was friendly clean, and nice, the car I pre-ordered was the one assigned on arrival, will be returning car today so will follow up if there are any issues. So far so good!
Great value, and SUPER nice and clean high end cars. Really quality staff too. Always motivated, happy and professional. I rent via Sixt whenever possible.
Amazing customer service! Would recommend to others. Car choices are also great! Received such a luxurious SUV and only requested a small-sized SUV.
Great experience with Sixt. We've never used them before, but we definitely will again. The shuttle service has a website so you can see how long until your shuttle will show up. The phone service explains clearly where to wait for the shuttle. We waited 1 minute. The driver was super friendly, and told us all about the airport and the company. We were checked in immediately and received our car in <5 minutes after we arrived. The car was clean and of better quality than I expected. Overall, we were very happy with our experience.
First time using Sixt and it was a very timely and painless experience both during pick up of the vehicle and drop off.
I want to thank all the 1 star reviewers. I had a reservation with them in September for a Jeep Wrangler and having read the issues with other customers had me cancelling that reservation. I've read all the issues they've had with Sixt at this location and they've convinced me to look elsewhere. I understand how 1 or 2 or even 3 people can have the same complaint, but more than that and at different weeks and months, had me worried. Other customers probably has had good experiences with Sixt but I don't want to take that chance of having a bad experience right before my vacation. The last thing I need is frustration right before my vacation and more frustrations after my vacation. From reserved cars not available, to damage claims/charges weeks after the vehicle has been returned leads me to believe this company scamming their customers. Again thanks to all the 1 star reviewers that left a comment.
Caution: They‘ll rip your money!! Everything started just fine with renting a premium class and getting the car from Bryce. He said there were many small damages but all in all we should be fine with it. We received our car - not washed outside nor cleaned on the inside (soda spills in the cabin) with 800 miles to go to the next service. Since we rented for 14 days we already had to get the approval it would be fine because they didn’t know about it... When returning the car the employee Carmen checked and immediately „found“ three new damages, which were not fresh and already existed before. After saying we „would“ be covered with the extra insurance and it’s „unlikely“ we will be charged, they refused to give us an approval on this case and only pointed to the policy. They refused to call the Service or the Management and said they „can‘t“ give written statements. After us refusing to sign the return, they just proceeded without it and didn’t care at all - a mail box would even be a friendlier option. We will see how this goes after checking with the German headquarter but if you want to have a happy end without stress, DON‘T GO THERE!
I had not even heard of Sixt before I booked my rental. Worked just like Enterprise/National for terminal pick-up by shuttle. Ashley completed my check out process and was great. I really appreciated the speed and efficiency with which she got me into my rental and on my way. I would use Sixt again in the future.
Keeping it short: - Not to a German standard as an original German agency - Car was super dirty outside, but clean inside. - Agency is several miles away from airport - extra time is needed - Parking lot is super dark - inspection of the car is almost impossible - No staff outside - or they are hiding - you have to stand inline after the inspection for a long time, if you need assistance. - Credit card needs to have a chip, no debit card - Restriction in leaving Colorado - Wife as a second driver - free of charge - is not possible. - Two stars for the fact that the car was running fine.
Friendly staff. Quick and efficient check-in. I had reserved a basic SUV (a RAV4 or similar). They didn’t have any available when I arrived so the upgraded me for free to a Cadillac XT5. I was very pleased.
Bad experience when returning the car. The car cannot be returned after hours and we were not informed of this. We almost had missed our flight just to return the car safe.
I have never written a poor review for any business but I am for this one. I am warning you that this company has no plan for a car that does not work. We rented a van in Denver for our family vacation. Two days into the trip, on the way to Durango, the power steering failed in the mountains. We called Sixt on the way to Durango to see what they could do. The rep on the phone was perplexed and did not have a clear answer. They told me to drive it to Durango to get it fixed. So, after driving mountain roads without steering, we brought it to a mechanic that could not fix the issue. The “code” told them the vehicle needed to be brought to Denver. The testing cost $140 and Sixt asked us to pay the mechanic and they would reimburse that as well. We told Sixt they needed to pay that bill (glad we did!). After spending 5 hours of our day trying to get this van fixed, the rep said that if we could rent from another company, they would reimburse us for the cost of the rental. They told us to just save the receipt. The rental was $1000.00- not in our budget! But Sixt did not keep their word. After submitting the receipt for our second rental and spending countless hours on the phone we were told they could not reimburse us and that reimbursement was not guaranteed. We have referred our claim to the better business bureau. If I could put zero stars on here, I would! Do not use this company! If you do have an issue and need to call them, expect to be on hold for 1-2 hours per time. Also, looking at the “negative” reviews on here, I see Sixt has lied to others. I am going to take the time to copy this review to every travel outlet that exists. I will be sure to tell everyone I know, that travels, that this is not a company that keeps its word.
Great pick-up experience. The staff are extremely friendly and don't try to rip you off.
Great staff, had me out with my rental in no time! Also can be said for the return, it was fast and easy! Will use Sixt in the future!
Always perfect. Great staff. Excellent cars. Thanks again for the upgrade!
(Translated by Google) The car was great, but Sixt uses when booking abroad not the current exchange rate, but a much worse course. In my case, the booking was then $ 40 more expensive than originally stated. On demand there was no answer. (Original) Der Wagen war super, allerdings verwendet Sixt bei der Buchung im Ausland nicht den aktuellen Wechselkurs, sondern einen deutlich schlechteren Kurs. In meinem Fall war die Buchung dann umgerechnet 40 Dollar teuer als ursprünglich angegeben. Auf Nachfrage gab es keine Antwort.
I was over charged by $158.16. When I returned the car last night I went in to the rental office to address this. I was told the people there only do rentals and there was no one there that could help me. They said the GM Anthony would call me this morning to discuss the mistake. I have not received any communication from anyone at Sixt. Conner who met me on the line when returning the vehicle was excellent. I would hire him to work for me anytime. As for the management time will tell.
Overall the experience was good. The only thing we did not particularly care for was when getting our car the representative continually tried to get us to upgrade to other models. We had just gotten off a long flight and still had a long drive ahead of us. Just would have preferred to have solidified our rental and be on our way. Other than that we had a very good experience. Shuttle driver was very nice and very helpful. Location of shuttle service was easily accessed. Shuttle wait was about 15min. We travel allot and will consider using SIXT again.
I was pretty nervous renting here for the first time due to the average review score. To be honest, I’m a Hertz kind of gal who likes to walk straight out to my reserved car without having to stand in line waiting etc. But the price of rental cars in Denver is absurd. I decided to take a chance and rent from Sixt. And I was pleasantly surprised how smoothly everything went! I arrived on a Friday at about 1 pm. The shuttle was at the airport and quickly took me to the main location. There was no line and I walked straight up to the counter. A very nice employee helped me with my rental, she was very friendly. I upgraded my rental for a small fee, I was able to get a bigger SUV. She sent me on my way, I walked out to my car which was clean and in great shape! My 8 day rental was perfect. Returning the vehicle at 530 am was a breeze too! The return shuttle was prompt and I got to the airport without issue. Overall, I would definitely rent here again and recommend you do too!
Horrible experience. Arrived at opening time to pick up a car and they have no power to their computers. Agent is very unhelpful and has no sense of urgency whatsoever. I am now 1 1/2 hours late due to this fiasco. This place needs to get their act together.
I already talked to your employee when I returned the car. The first problem I had was that the car was not clean, and it was not full on fuel. I had to go back for tour staff to fill it up. The biggest problem that I had was that the car control system and touchscreen were very glitchy and it froze a lot, and when that happen I can’t use any future of the car I "UPGRADED and paid more for" in order to enjoy, Included but not limited to Navigation, Audio system and Car play. I couldn’t go back because I had already drove 3 hours towards my destination before I realized the problems with the car. I informed your employee at return of the problems and she saw for herself the frozen touchscreen, I didn’t make a big deal at the time because I thought your company will handle the issue properly and the employee told me that she made a note of the problems and I will be contacted but, I didn’t even receive a simple apology for what happen.
Second time renting a car with Sixt and another great experience. Great value, nice cars, and friendly staff.
An excellent experience: fast, efficient, attentive to the customer. The team gave me back the day after drop off an object I had forgotten in the vehicle.
Total nightmare dealing with this company. They told me they accidentally gave away my reservation to somebody else with a similar last name. This process then kept me there over an hour as they tried to figure out how to give me a car for the same price. But instead what they did was trick me into putting $93 for an upgraded car on my credit card which I was told by manager Alfredo would later be taken off. Well that didn't happen. And they have no customer service lines to call. Never will I rent from them again. Should I send a 3rd email? Because I still have not heard back from your company. Complaint to the better business bureau has been submitted. You've all been warned.
I went into the Fort Myers FL location to pick up my vehicle. I was given the choice of a few vehicles and I chose what I thought was the best option for my family. I specifically asked if there would be any additional charges, and I was assured that there would not be any additional charges. (I cant afford this kind of thing, and our vacation had me strapped for cash). I did sign the signature pad without actually reading what it said. (As we all occasionally do)... Bad move on my part! I was charged an upgrade fee for the vehicle I chose. When I called to discuss with sixt, they essentially told me that I signed, and that they won’t refund the full amount. They did offer to refund 50 percent of the charge which they called “good faith”. Pretty shady business practice if you ask me. Again, I did sign without reading though. Please be very careful when working with this company and make sure you read what you sign for them.
This was my first rental with Sixt. I was a little nervous since I did not have any previous experience with the brand but they had great pricing so I gave them a try. At the check-in counter they upgraded us to a 4-wheel drive at no charge because snow was in the forecast and we were headed to the mountains. The man at the check-in wanted to make sure we were safe. The car was in great condition and we were very happy with it. I was a bit worried about the return due to some other reviews I had read but it was very smooth. The deposit came off my card the next day and I received my final receipt with no extra charges. I would not hesitate to rent from Sixt again.
Good experience all the way around. Connor made car return very easy.
(Translated by Google) Everything was perfect. Thanks to O'Farrel Sixt Calisani Carmen. Delivery is completed in 5 minutes and 30 seconds in delivery. Everything is explained in detail. The comfort and condition of the car was excellent. 15 days and 2900 miles of trouble. I would surely recommend. (Original) Herşey mükemmeldi. O'farrel sixt calisani Carmen sayesinde tabi ki. Teslim alma 5 dakikada teslim etme 30 sn de bitti. Herşey ayrıntılı açıklandı. Araba konforu ve kondüsyonu mükemmeldi. 15 gün 2900 mil sorun çıkarmadı. Mutlaka tavsiye ederim.
Staff was incredibly friendly, efficient, and expedient! Got to my meeting on time and the process was wonderful. I WILL use you on my next 10 trips to see if I got lucky or this could be my new standard.
We had the BEST experience with everyone at Sixt. We were greeted and helped initially by Joshua R who was fantastic! We were laughing through the whole experience and he really helped us understand our best options i terms of the rental. He also gave us great Denver recommendations. Upon returning our vehicle Lori was extremely pleasant and efficient. Our shuttle driver Rich was extremely sweet and kind. Overall it was a fantastic rental car experience and we'll definitely be choosing Sixt again!!!
Carmen was very helpful n very accurate with the questions asked. I overheard another customer who just dropped the car saying the car was very comfortable n very clean.
After trying Sixt out over the weekend, I am surprised by the negative reviews. This was the first time in my life I have ever had a completely painless car rental experience: I made a last-minute booking on Friday at 4pm and was able to pick up a car as soon as I arrived at Sixt at 6pm. I was in the office for less than 10 minutes at pick-up and less than a minute at drop-off and had no problems throughout the trip. So convenient, and a great value as well. Shout out to Bryce who was super friendly and helpful. I will definitely go back to Sixt the next time I need a car rental.
Top notch throughout the whole experience, from the shuttle to the office, service in the office, vehicle provided, and shuttle back to the airport. I was nervous as I was not familiar with the company, but this was the best rental experience I have had and I have rented more cars that I could ever count.
The worst experience ever. I picked up a car and left. The car stopped several times in the 10 next minutes because of a mechanichal problem. Last time I was stopped in the most sloppy road of San Francisco and I blocked all the traffic. I called sixt emergency number. They promised to send a tow but nothing happen. My wife and young children had to manage the traffic with me at the risk to be hurt by the cars crossing us. After two hours a nice lady helped us and called a tow by her own insurance. Sixt was not answering my calls anymore, never send anyone and never call me back. Sixt in Europe is supposed to be a good rental company, in the US forget about it is the worst service ever.
Excellent service. Staff very efficient and friendly. Jethro was so helpful in setting up all the IT of the car and my Iphone!
First experience renting with Sixt and will consider again in the future. Pricing for a six day sedan sized car rental was very reasonable (compared to other agencies) and the service was excellent. Convenient shuttle to and from the airport. Read the various insurance options ahead of time to cut down on wait time at the desk - all of the information is available online and they accept collision damage waiver coverage that is available through many credit cards. Super easy return process with a shuttle waiting to zip us back to the airport. Highly recommended and very impressed by the staff at this location.
Good service, quality vehicle. Wait time was moderate to check in (~10 minutes) and for shuttle back to airport (~20 minutes). Overall, happy with experience.
43 minutes, most of which was standing in line waiting for the 3 agents. Ashlyy asked me how was my day. I shared my frustrations at the long process to rent a car and how long it took. She then suggest that I could cancel my booking. She complained that I was aggressive. I'm the customer with a bad headache, a long travel day and a 43 minute wait to get my car. Next time Ashley remember who the customer is. By Sixt.
Had a great experience at the Denver SIXT branch. The rental process was quick and easy, the staff was SUPER friendly and easy to work with. I'll definitely be using SIXT next time I need to rent a car!
I, unfortunately, didn't have the best experience with this location. I don't know what was happening, but it took almost 50 minutes to get my car. A line formed while the two employees were dealing with a customer that took forever. Because of this delay the visit I had planned to meet my friend was cut short... It would've probably been faster and cheaper to Uber to her place really...
Had a great experience at Sixt Denver from start to finish. The pick-up process was very fast and efficient thanks to Ms. Reanna R. The vehicle drop-off and shuttle to the airport was also very quick and easy, with thanks to Conner and Bernard. I would definitely rent from Sixt again.
I had an AMAZING experience with Sixt Rent A Car in Denver! I honestly have not rented a car in over 10 years, and I had not heard of Sixt. But, I got to work with Cody C. and he accommodated my reservation going above & beyond. My best friend was meeting me in Denver with her 2 toddlers so it was VERY helpful that I got to get the reservation and car all set up before they arrived. During my time at the rental car office, Cody had great positive energy, and the staff was super helpful. Eric also jumped in to help and share some funny moments. Eric also assisted with adding a driver in minutes for us! I definitely will be using Sixt the next time I need to rent. Thank you guys for being great!
Great shuttle service from the airport to their off site location, drivers are friendly and helpful, able to track shuttle and timing of when pick ups are. I rented a Mercedes SUV, very nice, well maintained, easy rental, knowledgeable staff, drop off took less than 30 seconds and the shuttle was two minutes from the time i dropped off to the time i was picked up. Will use again!!
Extremely impressed with check out. Gentleman named Conner checked us out and he was thorough, efficient, respectful and genuinely cared about our experience. He can work for me any day of the week! However, was terribly disappointed with check in. Car we thought we were getting was not there. I do not understand how this happens, but now I expect some sort of solution to hopefully make up for it. That did not happen in my case. I was offered a bigger car, but explained that I don't feel comfortable driving that large of a car and that model/make. I even offered to take a smaller car and just pay the money I had been expected to pay for the SUV. I was told the best that company could do was get me another car that would cost an extra $150. At this point I had no option other than leaving and since I was already on a schedule, I did not leave and head back to airport and look for other solutions. The gentleman who helped me was actually nice and was very informative. He told me he talked to someone in the back and they couldn't do anything to help. I really want to recommend Sixt to others and since I travel a fair amount would like to use again, but at this point I will be doing neither.
We had no issues at all. Great staff. Shuttle was a little hard to find, since they use a generic shuttle service. Overall, a pleasant experience
We hired a Chevy suburban when we pick the car up the staff were very friendly very helpful & quick to get into the car & go. unfortunately we had a small problem but sixt car rental dealt with it beyond my expectations and from this experience I'll be happy to deal with them in the future if the customer service as shown from Denver Airport rental site continues I will use them all over America and Europe .
Finding the shuttle was easy, great directions in the email. I upgraded vehicle class and went with a BMW X5, which was recommended by the agent (Anthony) who was amazing and attentive. The vehicle was beyond what I expected. Upon return Conner assisted me. He was friendly and efficient. Great job Denver!!!
Took me 30 min to get a car after paperwork was completed. The car wasn't super clean and windshield liquid/water was missing
All of the staff members we talked to were friendly and helpful. I especially appreciated the assistance of Lori, who checked the car thoroughly when we turned it in, and found a lighter phone charger I had forgotten. She also helped me fill out a required form pertaining to a flat tire. I would definitely rent another car from Sixt.
Phenomenal experience. Used to other car rental places (the “conglomerate” as I call it just down the street) where it’s normally a huge wait, people aren’t nice, and generally just a huge disaster. Everyone we worked with here was great from pickup to drop off. Only had to wait about 10m during pickup, and drop off was less than 5m. Definitely coming back next time!!
We also were a bit concerned due to some rather low review scores. However we were VERY pleasantly surprised at the courteous, professional handling of our car rental experience. From Fatima who was both efficient and friendly in checking us in for the car to Lori who checked our car back in a week later and Rich who ran the shuttle back to the terminal we were most impressed with the whole experience.
Had only rented with Sixt in Europe, but it appears the quality has translated to the States as well!
Not pleased with my first experience with the company. Check-out process was very weird and unnecessarily long with a lot of weird requests for information especially since I already had a reservation. Emily D was not very friendly. Returning the car was confusing. Needs more signage. A downloadable receipt after check-in would also be nice to have instead of just an email. with the info in it, but no attachment.
Simon was a pleasure to work with! He made the entire booking process a breeze :) really happy with with Sixt and will be renting from them again!
Buyer beware! Original vehicle was not available when I arrived and that’s where the up sells began. Watch out for the fast talking counter agents who never mention the actual fees and use fear based sales tactics. My original rate for a weekly suv rental was $340. As I was rushed through the line and to my car I never noticed that I was charged an additional $345.25 for a toll pass, pre paid fuel and an additional driver. Turns out there were VERY FEW toll roads while I was in Denver but the agent used a hard sell about the number of tolls and $5 penalty on each one without the pass. I was the only one to drive the vehicle , but since they never mentioned a fee for the additional driver I went ahead and added the other adult traveler to the tune of $100. CHECK YOUR CONTRACT BEFORE LEAVING THE COUNTER.
The pick up from the airport was a little rocky, since we were waiting over 30 min to be picked up by the shuttle, but when we meet Ashley at the counter, she smoothed everything over, and calmed our nerves. She made things better with our reservation, and made up for the lost time at the airport. If it wasn’t for Ashley, our rating would be much lower. Way to go Sixt, with hiring quality people.
I would question the authenticity of all the negative reviews for Sixt Denver. They did a fantastic job. We rented a 2019 Mercedes for 7 days for 384.84 total price, all fees taxes etc! It was less than a 5 min wait for shuttle to their facility and driver was very courteous. Once there about a 10 min. wait in line. Our agent was professional, friendly, and courteous with no up selling pressure at all. Our car was a short walk away, we were out of the lot in 2 min.! We got snowed in at WinterPark so I called their local office telling them I would miss the return date. I was told don't worry about the car just your families safety. They added 3 more days to my booking without increasing the rate one cent. Upon returning we pulled up and was on their shuttle back to airport in less than 3 min. and again the shuttle driver was very courteous and polite.
Long wait - car I reserved not available and Sixt wanted me to pay the difference for the car they did have. Two other people had the same issue. It was a really uncomfortable environment - customers were mad, employees were flustered... Stick with Alamo, Budget or some other more established car rental company. Sixt is still going through growing pains.
Great service, impeccable car. Thanks a million guys!
Best value, wonderful employees. From the minute I rented the vehicle I was very well-informed as for returning the vehicle the employees were extremely helpful to expedite the process quickly(Lori was great) so I could get on my shuttle where the driver (Tina Marie)was very friendly and informative and assisting to get me to my terminal ...the entire experience was very positive I highly recommend !
Bryce was very nice and helpful
I was very skeptical about Sixt at first, since it's still establishing brand trust like the traditional Avis/Hertz/etc. I went with them because they had the best deal, but was concerned about what I would get. Conclusion: the Denver Airport Sixt was fantastic. The employees treated us super well (thank you Chris and Ashley!), and we got upgraded when they heard about how difficult the trip planning process has been for us. The Cadillac XT5 that I got had 2 miles on it, and was FANTASTIC to drive. The shuttle drivers were friendly. My only complaint is that one of their shuttles doesn't have AC. It didn't have AC when we arrived on 7/3 and it didn't have AC when we returned on 7/7, which made the 10-minute drive to the airport almost unbearable.
It took an hour to rent a car.
I rented a BMW SUV that had minor dings and scratches all over the vehicle including the back. Most were documented but some evidently were not. Shortly after renting the car it started pouring rain so we couldn’t check the damage report well. We used the car for a few days and returned it with no damage or Issues whatsoever. A few months later, I got a notice in my email that they are trying to collect $430 for damage which I didn’t create. After calling them about this claim, they offered a discount on the charge for damage. However, I didn't cause any damage to the car, so I refuse to pay. This company is a complete scam. This is evident in the pushy upselling nature of the staff. I should have known when they were pushing hard for me to take the insurance. Evidently, they will squeeze money from you any way possible. STAY AWAY!!!!!!
I was hesitant at first to try a company I had never heard of, but the rate was so good I had to try. I am so glad I gave this a go! The staff were all super friendly and competent. We were told this is a family run business out of Germany, and one of the owners designed their uniforms (which I love!) More than that, the car was perfect for us, brand new! We upgraded to an SUV, first time doing that, on the clerk’s advice. I’m so glad we did, because we certainly needed the power in the mountains of Colorado. Sixt is my new favorite rental car company, and I’ll seek them out for my next trip!
Denver facility receives a poor rating for customer satisfaction... location directions and signage not clear,, shuttle location caused significant delays.. After vehicle returned in acceptable condition no damage. They then indicated damage... after the acceptance... most likely done by an attendant. Very disappointed in the service. I have used them previously in CA with acceptable experiences.
(Translated by Google) Friendly and caring staff vis-à-vis the language barrier. Our vehicle was available immediately, clean and full. I recommend (Original) Personnel accueillant et bienveillant vis-à-vis de la barrière de la langue. Notre véhicule était disponible immédiatement, propre et le plein fait. Je recommande
We hit at shift change so there was quite a line. I'd suggest to them to offset the changes so not everyone is changing at the same time. Other than that, everyone was quick but polite, fun to talk with and the car was decent. Not a lot of pressure to upgrade either which was a good thing.
Let me start by saying this will be my last rental experience with SIXT. I recently rented a car to drive from San Diego to San Francisco. The trip went great and the car was just fine. Unfortunately 200ish miles into our 550 mile drive the tire presure light came on the dash. I put $1 worth of air in it and had a worried free rest of my trip. When returning the car I made sure to let the greater know the tire had lost some air so that the next person that received the car did not have the same issue. No big deal. Then over 90 days later i received an bill for $240 for a replacement tire. I called and was informed I denied the Loss Damage coverage considering I have my own insurance that would cover any major damage if it were to happen. And I told them I would no questions asked pay for the damages if they could show me proof of a damaged tire, and they continued to tell me they have pictures of the low tire presure light on the dash. I would gladly pay for the tire if they have a picture or anything confirming I caused the damage but charging me for low tire presure is unacceptable business practice and i am defently feeling scammed and taken advantage of! So if renting from them, purchase the damage coverage or expect to get scammed and billed for something as unreasonable as low tire presure! Sincerely Jeremy
Best rental car experience ever in over 40 years of renting cars! Sixt upgraded us to a larger brand new vehicle, and got us in and out of the door and on the road in less than 15 minutes. Friendliest professionals I've ever had the pleasure to meet at a car rental venue: Josh, Lori, Luis. Have already recommended Sixt to others (and I've never recommended another car rental company).
The place was a little hard to find using google. Got there on time and guy was helpful in checking in the car. Told him I had an empty tank when I got the car. He checked it up on the system and gave me a $50 refund. Cool. Recommended.
I was skeptical about renting a car from Sixt as I had not heard of them. It was a great experience! We rented a car out of the Denver Airport. They are not with the other Rental places - a little further out in a mobile trailer set up- but the shuttle service was prompt (waiting for us) coming and going. The only thing I did not like is I noticed they tried to "upsale" the people in front of us to upgrade to an SUV since "they might need the power in the mountains". They offered me the same upgrade, which I declined, then she checked keys and told me they would be giving me a "free upgrade" to an SUV since there were no more cars in my reserved category. Just be honest! I didn't like feeling like I was being duped into paying for an upgrade they were going to have to offer anyway! Other than that, the customer service was AMAZING!! Everyone from check-in to shuttle drivers, to return personnel were friendly and knowledgeable. I will definitely rent from Sixt again.
Had a great first experience!! Was upgraded to a brand new BMW for no extra charge, check in and drop off was super quick and easy!! Definitely will use again!!
The lack of ability to just extend a contract for several weeks or more is a very unusual policy. It's not even spelled out clearly on the Sixt website, and I assume that reflects that Sixt is aware this is an unpopular and frankly customer-unfriendly policy. Sadly, it makes it even worse that the policy is not clearly announced and even some staff don't know about it. The manager, Jacob, finally explained later that this is mostly due to required maintenance intervals for the vehicles. I suggest being forthright with customers about this issue. Because without that explanation, it just seems arbitrary and stupid and downright unfriendly that in 2019 you can't just hit a few keys on your computer and extend a rental by a few weeks when the customer asks. Especially when the customer is many hours from your location when first told that it's not possible to simply extend a rental, like every other rental car company can do easily! Other than that major policy difference from most companies, much of the experience was good. The cars selection of Euro models is cool and prices are quite competitive, so this is a compelling combo.
No wait in long lines, just went up to counter upon entering! Jessica L. was friendly, efficient and definitely knew the business, even gave us cold water bottles for our trip. Thank you, Jessica L. There was no high-pressure to upgrade or buy extra coverage, just the routine offering. The shuttle both to and from airport was quick and barely was there any wait. Porter that took us to our car, Roilly, I think his name, was very helpful and courteous. Sixt prices were the best I found for Denver during high tourist season, and the car was exactly what we expected. I would recommend and use Sixt again. Not just the good prices but it is the people that work for Sixt that make all the difference. Keep up the good work!
I have been renting vehicles from Sixt Denver for over a month now. Great Service and Very Helpful Staff. I was short on time and Beth was quick and efficient in getting me into my rental. Once I got into my rental, there was an issue with the interior and Lori and Kim both went above and beyond my expectations to ensure that it was handled Professionally. One of the best customer service experiences I have had renting a car and would highly recommend using Sixt while in Denver.
I originally rented a Hyundai Sonata for a total price of $665.55 for 10 days. I rented and paid for the car weeks in advance. Several weeks later I found the price of the same car had decreased $227.99. I called SIXT and spoke to someone in Ft. Lauderdale and was offered insurance ,full tank of gas, etc. to make up the difference. I asked to just credit back my credit card. Nothing happened and my wife and I arrived at the Denver Airport location. The agent asked where we were going and said for that trip the Hyundai was not the most comfortable and suggested a BMW which I agreed to pay the upgrade cost. The BMW was a fine car and I enjoyed all aspects of that car. I own a new Cadillac and the BMW had features the Cadillac did not have. My only request was to lower the original cars amount and leave the upgrade cost alone as I was 100% satisfied with the BMW.
Jessica L. was very helpful and pleasant. She is an asset to your company. The information she shared was very helpful because this was the first time renting through Sixt. We will be back, thanks to her great customer service.
After a couple days of driving, we had a warning message on our car that it needed an oil change. As we were nowhere near a Sixt location, we called customer service and they advised us that we could get the oil changed ourselves and get reimbursed when we returned the car. Not only did we have to waste time on our vacation finding a mechanic in the middle of nowhere, the lady I dealt with when we returned the car gave me a hard time. She asked why I would get an oil change since they apparently do it themselves at 7000 miles. However, the car had close to 11000 miles on it once I returned it.....This lady left the counter twice to go to a back room (?) and eventually they did reimburse me for the oil change. Not sure why anyone would willingly spend $90 on an oil change for a RENTAL car unless advised to do so?!
We rented a Chevy Equinox. Our experience beginning to end was great. I especially appreciated the help from our shuttle drivers. All of the staff were very kind.
I've got the car 1 hour 10 mins later my initial pick up time. The car I have reserved was not there. They have to drive it from another location. Then, the car was not in the system. They have started 'putting it into the system" - another long 15 mins. I've got lots of attitude from the clerk because I was trying to explain him that I need car 1 hour ago and I can not be late. He told me off pretty rude and started doing everything even slower. This makes this place unprofessional and unreliable. People set up pick up time for reason. Clerks can not go for a smoke break if they see a nervous customer waiting for 30 mins after pick up time. I don't recommend this place. There are much better car rental places in the city, where you and your time is respected.
Customer service agent at checkout (Lori) provides a 5-star experience. We had issues with the wheel alignment at hwy speeds (a new VW Atlas) & the brakes during the mountain descents were very rough (tremendous vibrations, which caused us to go well below the posted speed limits to mitigate.) Lori noted our experience & thanked us for providing feedback on the vehicle so they could remove from service/repair. I hope to hear from Sixt to address the issue & consider an appropriate response.
Great place to do business with. Upgraded my vehicle for free and very pleasant. Waited less than 5 minutes.
The best place to rent a car in SF! Personnel are so friendly and polite. We had great conversation and they offered me very nice upgrade options so I finally ended up with a Convertible BMW 4 series instead of a small Lincoln. :)
The car we rented was incredible, very clean and perfect for what we needed. It was a very easy pick up and drop off process. Eric was wonderful in customer service - welcoming, very knowledgeable, and helpful in helping us make the right choices for ourselves. Also dropping off the car, Conner was great at being very efficient and friendly.
Fast service, friendly representatives and nice vehicles. Check-in desks are currently in an A/C trailer, but they have a well oiled machine to get you in and out quickly with plans for a more permanent office in the future. Thank you Alissa!
Horrible customer service. Low IQ, incompetent employees. Highly recommend Hertz Denver, fantastic customer service, cheaper rates, cleaner and higher quality vehicles.
OMG! Great place and service. Car was extremely clean and ready for me when I got there. WOW!
Good prices and reasonably new vehicles are the high points. Where it fails is with vehicle cleanliness - what is it about car rental facilities in Denver? They all seem to clean the insides of their vehicles with the same sewer water. How hard is it to find some Windex and armor all? And the location - would a sign or two kill ya? And did you have to put the facility in Utah?
In Denver, I dealt with Ahmad at counter and he was so approachable and easy to speak with. A+ customer service! Bernard was the driver and he was also very approachable, as well as patient with some customers who were rather rude about how much of a hurry they were in and he dropped them off first, as requested. And Connor was was adorable at the return, friendly and sense of humor though he was working in the pouring rain. Great customer service all together! It was only my second time using SIXT and I think I now favor them over the rest and I travel almost weekly! Thank you!
I've used Sixt in Minneapolis many times and it is outstanding. Denver, not so much. Location is farther from airport, took over 20 minutes to get checked in and facility was not clean. As usual, car was great. Will continue using Sixt but hope all locals match MSP for efficiency and cleanliness.
We had recently rented at another rental company, also at the airport, and the experience was not pleasant. The line was long and to complicate that the process to rent a car, even with a reservation, took 25 minutes. Sixt on the other hand was an efficient experience but more importantly a friendly experience. Alissa checked us in and was helpful and personable through the process. She was able to get us a roomy upgrade for the same price. Even when we returned the car Lori was excellent to work with. If I had one improvement to recommend it would be better road signage to the building other than that we will rent with Sixt in the future.
Super friendly staff, brand new car, no wait time. The drawback was with the vehicle return. There is no signage showing you where to return the vehicle. Just be prepared for this so that you’re not stressed before taking your flight.
Above average, relatively quick for how busy they were. One shuttle smelled like cigarette smoke but the other didn’t. The car was good. The main issue I have is with an employee who didn’t realize we were watching when she completely dropped the car seat we rented from standing position to the pavement. Basically the equivalent of a fender bender I’m sure. Reflects on the entire company and the safety of any used rental equipment or accessories. Who knows what else employees do when they think no one is watching. They also tried to upgrade us to an SUV “for the mountains” but I’m sure any rental company would do so to make a sale or commission etc. as someone experienced with driving on paved roads through the mountains in the summer, I can tell you that a car is just fine. The price beat the competition though.
Like a magician doing a slight of hand trick, they will upsell right in front of you without you even realizing it until it's too late. They will say it is "an offer to upgrade," but it isn't presented that way. The lady simply turned to a page of vehicles and told me to pick one. When I hesitated (something didn't feel right) she said, "Come on, you can do this" making me feel very stupid. It was not transparent at all. Very slick. Very disappointing. Just let me rent a vehicle for the price I previously booked.
This was my first time renting from SIXT. Everyone was friendly and personable. They made me feel like they were glad to have my business. Denver has a professional team of associates who enjoy their jobs and make the customer feel appreciated. Will definitely rent with them again.
Good experience with Sixt at the Denver Airport. Ahmed at the office got us through the paperwork and clearly advised us regarding local toll roads we wanted to avoid. The car was clean, easy to drive, and remained problem-free. Shuttle driver Juma insisted on carrying our bags even though I first advised him we must carry our own as we had run out of cash for a tip. Return staff Conner went through the car quickly and showed us the awaiting shuttle bus. For a mom traveling with two small kids, the overall experience was easy and seamless.
Price was way better than competitors. Car was in great shape and cleaner than most. Drop off and Return to airport were exceptionally fast. Will strongly consider using this company again.
Not the best experience. But manager made good effort to recover. Price was wrong in my receipt versus my quote.
Very good experience and everyone was professional and courteous from start to finish. I highly recommend this rental car service to anyone looking to rent a vehicle at this airport location. Josh J was extremely helpful when I returned the vehicle.
This was basically the exact opposite experience of the last rental car company I rented from in Denver. The wait wasn't very long. The agent was friendly and helpful. He explained everything and gave me options and when I mentioned off-hand that I'd be driving my octogenarian parents around, he checked to see if maybe they could get me into a slightly bigger car in the same category (there turned out not to be anything available, but it was nice of him to check). This is probably my go-to rental car agency in Denver from now on.
Terrible customer service. Often offsite from airport. Mainly concerned with telling you if they notice a scratch on the car versus making sure you had a good experience. They left me in a rainstorm in a car with no wiper fluid and did nothing to compensate me for having to fill myself in the rain....other than give me a $5 credit for the washer fluid. No apology or compensation outside the cost of the product.
(Translated by Google) The vehicle return was quick and easy, and the employee was very friendly. (Original) Die Fahrzeugrückgabe erfolge schnell & problemlos, zudem war der Mitarbeiter sehr freundlich.
I had a reservation to pick up a car at the Sixt office at DEN. I think it is worth mentioning that this Labor day weekend has to have been nutz for these places. Cars have been sold out for a while. I was helped by a gentleman name Ahmad. The transaction got a little hairy but he not only kept his composure, he helped me retain mine and ran back and forth helping me fix a problem he didnt start. A Sixth star if it were possble.
(Translated by Google) Have reserved by app. When we arrived everything was perfectly prepared and Carmen served us very friendly. So we like to come back. (Original) Haben per App reserviert. Als wir ankamen war alles perfekt vorbereitet und Carmen hat uns sehr freundlich bedient. So kommen wir gern wieder.
Sixt is always my go to car rental company, it never disappoints! We were assisted in Denver by Cody C after waiting in a long line due to several delayed flights. He promptly offered an apology and bottled water, as had several other staff, and was extremely helpful. He asked us about our trip, provided us with directions and tips on where to go and then recommended a vehicle to suit our needs. By the time we left, we forgot about any frustration caused by the wait and were excited to spend the weekend in a great SUV. Would definitely recommend!
Great new car rental agency out of Germany. Very reasonable, professional and great customer service . Nice car choices at fair rate
Great experience! Sweet vehicle! Awesome customer service!
I’m not sure that I’ve ever experienced such pleasant interaction with a rental car company. Each and every person was so lovely and so genuine. I’ll definitely use them again!
Great selection of vehicles at a very competitive price. Found through Hotline, but would use again in a heartbeat. Friendly staff made the rental process a breeze, from start to finish. Highly recommend.
Courteous counter folk, acceptable shuttle schedules (could be more frequent), great vehicle selection and a free upgrade. Sixt is really the luxury car rental at a value price point. If you’re looking for rock bottom prices for a minimum spec loaner then this is NOT the place for you. Nice car, low price, modern feel to the establishment. I will definitely use them again next trip to Denver International.
car was fine. returning was a problem. we had a 6am flight and was told the shuttle to the airport started at 4. However it only starts at 5 and we had to order an Uber to take use from Sixt to the airport ! annoying
They added insurance coverage which I did not notice until later. Asked to have bill corrected. Four attempts and said I would escalate before I received a reply... that they would ‘decline’ my request. No compromise, no accommodation at all. The office was a bit cheesy too. Won’t be using them again.
(Translated by Google) Excellent service (Original) Excelente atendimento
(Translated by Google) Very nice staff and also got a free upgrade. (Original) Sehr nettes Personal und haben auch ein gratis Upgrate bekommen.
Everyone was friendly and helpful. Jessica L was especially kind in offering a warm welcome and professional is getting me on the road quickly.
Best rental experience ever! Thanks so much, Ms. Ashley H! It only took a short time to obtain our rental car from Ashley and she was very kind and knowledgeable. She was able to assist us with a different rental than we had previously booked, but better! Ashley was personable and gave us some waters to go, being thoughtful even though she had a rough day (friend wrecked her car). Upon returning the car, talk about the easiest experience ever! We just dropped off the car and were immediately taken to the airport. I definitely recommend this rental service any time you're visiting Denver and make sure to ask for Ashley H! (She is the girl with a wrecked Volvo) Thanks again, Ashley! -Travis and Jess <3 Floridians...from Florida
Great experience, super helpful, and we were in and out with ease when we picked up our Mustang and dropped it off. Our rental for the day added so much to our trip and Jose made it seamless. Would definitely rent here again.