Reviews of Airport Van Rental - San Francisco (Rent Cars)

Abdul Almarzouki

They gave a different type of van from the one I reserved

Daniel Obrand

Don’t rent here. You have been warned. Great prices online but then they force you to buy supplemental insurance and other charges. It is then too late to rent a car from somewhere else because prices are too high.

Anthony James

Had a great experience with this location! I booked a 12 passenger van, but the lady from the counter, Kim, said that there were no 12 passenger vans anymore so she accommodated my family and me with a 15 passenger van for the same price. Problem fixed just like that! I highly recommend this location

jonathan zook

They book and show active listings but then don’t have the vehicle when you are ready to pick up.

Steven Luu

Very friendly service. Behicle was in great condition

Jim Hulse

I have a doctorate and have rented many cars since 1990. I was "my fault" that I didn't understand the AVR represetative's instructions about how to pay your tolls etc. I don't remember her stating them. If she did, her comments were so bland , nothing stood out to me. I recommend this to be said to AVR renters: " if you plan to cross the Golden Gate Bridge, please go online and sign up for toll privileges" P.S. the volume on you lobby TV is too loud!

한혜진

(Translated by Google) Last year, I was very unsatisfied because the service was bad and the car was old, but this time I got almost new cars and gave me Taekwondo. Friendly service and cleaned once again before delivery. (Original) 작년에는 서비스도 안 좋고 차도 구형이라 매우 불만족 스러웠지만, 이번에는 거의 새차가 준비되어 있고 선태권도 줬다. 친절한 서비스와 출고 직전 다시 한번 청소도 해주었다.

Justin Meek

So slow. Nice vans, good price but people who work there could care less

Eric Halladay

Basically the worst rental experience i have ever had. This quote pretty much sums it up. Staff said this "We gave away your reservation because you were late, so we have to upgrade you." I said, "oh, upgrade me to what?" She said... "the same van, upgrade doesn't mean anything it's just a word. Now you're paying $12 more per day." I'm serious, I couldn't make this stuff up.

Bayardo Estrada

Best...nice customers service...

Live ByGrace

Great services

Jamie Dorsey

Man the first guy we dealt with was rude and asking Romany questions about where I going and who will be in the car bad experience..second guy when I returned the care was awesome so he gets the 3 stars other wise would have been one star ..they need to not be so nosey if I'm renting the car that all you need to care about

Gene M

Had a van reserved for more than a month to be picked up on Christmas day, today, 12/25/2018 in San Francisco right after my plane landed. I confirmed the vehicle pickup with you as you asked a week ago. You guys just threw me to the curb on Christmas day, without any warning by having 0 cars available. Shame on you for practicing such poor and unethical business. EVERYONE SHOULD STAY AWAY FROM THIS COMPANY. I've never experienced anything like this in my life with any car rental company, and you should all be put out of business and have your business licenses revoked. Absolute total garbage / fraud / schemers. STAY AWAY!!!!!

Chandulal Raja

Great vans Excellent service Very friendly staff

Anthony Sawicki

They gave another car and over charged. Be careful regarding deposit.

Arsham Hatambeiki

inexpensive vans, but, you "feel" (read:smell) the age of the car

Sophie Le Gallou

Very bad customer service, rude girl at the front desk in san fransisco. The car was not in a good shape, their was a hole in the floor right under the driver's feet. The car we were handed was not even clean, the marks from the auction were still on it, windows completly dirty. This was a month ago and they still haven't give us the 250USD deposit back..... Wouldn't recomand even to my worst enemy. Not even worth one star .....

Jason Goebel

There are a lot of bad reviews but I have used this company twice and our experience was very good. The first time a few years ago was a slow check in but everything was otherwise perfect. This time we were upgraded to a premium 15 passenger van w more head room and the van had 15 miles on it. Only took ten minutes to get in and out with our van. Will always use and I have no affiliation with the company

Roger H

Worst rental experience I’ve ever had. Cannot recommend AVR under any circumstance. I pre-rented online but waited over 2 hours in an un-air conditioned office with many others. Our van had over 84k miles but did operate ok. The taxes and fees matched the quoted online price, so it doubled. I also purchased some insurance online, but was required to buy additional insurance or AVR would not release the van to me. Never again.

Fannolv

do not rental car from this place , book online pay for 15 seat when come to get van say only 8 seat

Sarah Corrion

Save your money!! I've seen a mix of reviews on here either 1 star or 5 start but don't take the risk! We had horrible customer service through this place. They charged us extra fees we had never seen before in California and it was ridiculous! When we booked there was no mention of this and according to our booking we had paid for everything necessary but upon arrival they charged us way more! We had no other option but to use them as it was so late and they would have still charged a cancellation fee.

Tanya **

On a recent trip to San Francisco, we found ourselves in need of a van & pronto!! I made reservations online that never made it to their location, but Carlos came through for us. Not only did he have a van available, he gave me the deal I had originally reserved. All I had to do was show him my confirmation email. They picked us up immediately from the airport & dropped us off the same way. I HIGHLY recommend this location.

Ivan Evfimiou

Pretty cheap and they can wash your car while you're away.

Josh Baca

I had a great experience with these guys. I had to have a super-late pickup, and, as a first time car-renter, I wasn't sure how to go about it. These guys were incredibly helpful and quick to get my issues dealt with. Then, when it turned out I had to drop it off late and get to the airport immediately, they did everything to get me to my flight on time. I would absolutely use this service again/recommend it to anyone.

Stephanie .

BEWARE!!! DO NOT BOOK WITH ACE RENT A CAR / AVR!!! If I could give a zero I would! They do not care about reservations or customers! Booked a mini van from Ace a month ago. When we arrived straight from the airport at 11:30pm, they tell us they don't have any mini vans left and only had 15 person passenger vans, which was way bigger than we needed, wanted and booked for my family of 6. I already knew parking was going to be difficult in San Francisco as it was, and was not comfortable driving something so large. The agent there, Po, was very confrontational and rude right from the beginning rather than apologizing and trying to accommodate us. She told us to take the cargo van or we would be dropped back off at the airport where we would have to figure it out on our own... No compensation, no accommodations, no ride to the place we were staying at (which we did ask for), at what now would be midnight... They did not bother giving us a heads up that we were not going to be able to get what we reserved prior to our arrival, so that we could make other arrangements and get another vehicle from a different company ahead of time. Some rental companies were already closed and the only places we might have been able to get a vehicle from was more than double the price we paid for to reserve with Ace. When asked if they would pay for our rental at another location, she said that the max we would get is a refund for what we paid, in a voucher… What good would a voucher be as I will NEVER rent there again!! She then threatened to have her driver take us back to the airport (she was making the decision for us apparently) because she was sick of dealing with us. So, we were forced to take the cargo van so we wouldn’t be left without a vehicle on our trip that was tightly scheduled and were relying on the vehicle for. We asked to at least get switched to a mini van the next day, even if we had to change our other plans around, which she told us no because other people had them booked and again some of them still may not even get it. ARE YOU KIDDING ME?? Then she finally said, well you can call in and ask (again because she didn’t want to deal with it), but we were given less than a slight chance of that actually happening. The entire weekend, we were stuck with the cargo van, despite calling for the next 2 days seeing about switching vehicles. It took us a minimum of 30 min, and up to an hour EVERY TIME we were trying to find a spot to park, making us walk at least 4 blocks to our destination each time once we actually found a spot. WHAT A NIGHTMARE! WORST COMPANY AND CUSTOMER SERVICE EVER! They may be cheaper, but this is why. Pay a bit more and save yourself the headache!

Tram Lam

I had a great experience renting from AVR. Called the number for a shuttle to pick me up and it was there waiting for me when I got out. The guy at the counter was very nice. He wasn't trying to up sale me on insurance or anything. I don't know why there were negative reviews but I myself had a very pleasant experience.

Emma Michelle

Disgustingly terrible. We were supposed to be picked up from the airport by a shuttle (provided by AVR) to take us off-airport to the rental facility scheduled for 9:45 a.m. We were picked up at 12:15 after multiple phone calls explaining "you said 45 minutes remaining, 45 minutes ago!" Even arriving at the place, which was a little obscure and somewhat shady, we waited another half hour for our van to be ready. It's also worth noting that my sister was very sick, and our biggest plan was to find a place to buy medicine after arriving in San Francisco, and due to the delay, she was suffering until about 5 o'clock that evening due to other plans and restrictions. Absolutely terrible.

Paulette Jones

Would not use them again, asked about large vehicle parking prior to getting there to find out they had none, we were renting the vehicle from around 10am to about 6pm but by the time we got to a parking lot where we could park our rv most of the day had gone, we basically only got clam chowder at fisherman's wharf and that was our visit to S F over, waste of money getting a vehicle from them went to 4 different so-called oner size vehicle lots before we found one we could park in, would have been way better to take the BART

Karen Neuman

DO NOT RENT FROM THIS COMPANY. We called them at 6:40pm to let them know we were ready to be picked up to be taken to the lot. They told us it would be about 12-15 min. We called at least 5 more times and were told every time it would be 15 more minutes. 1 hour passes by and we are still standing in the rainy cold. We called the main office and explained the situation and asked for a refund. We were told they would cancel the booking and refund our money. I called an hour later asking for them to email me a confirmation of the refund and they put me on the phone with a manager (I believe her name is Pau) who told me I should receive an email in the next 24 hours. No email and no refund. I called the company again after we returned from our trip and they said they would not be emailing us a refund because we were not patient enough for them to come pick us up...

Yohan Wang

Same experiences as others

Sachin Thombre

For long weekend, I had booked 12 seater VAN, when arrived for Pickup, since there were many customer, I requested the customer representative (I think his name was "Kemos"), if I can pickup next day in the morning, since our kids were tired waiting. He said yes surely I can do that. Next day when I came for pickup, I was told 12 seater is no more available, this time the customer representative (Dinesh), said I should have picked up yesterday itself. I explained him my case, but since there was no 12 seater available, I had no other option than to pick up 15 seater. I was happy with Dinesh, he was quick, but since there was no 12 seater, i had to walk out with 15 seater. I am giving low ratings, since I booked for 12 seater but I had to pickup 15 with no choice available. The drop was quick and easy, the vehicle was in good condition, that's the positive.

Joshua Gomes

This place was absolutely terrible, bad service and filthy cars.

David Faccone

About the most frustrating rental experience I’ve had. Madenthe reservation weeks ago and never received the email confirmation. Did, however, receive a text confirmation that I confirmed via a “YES” response as required. Also visited their website, entered my confirmation number and saw that my reservation was active. During the reservation process, I was asked to enter my flight information and an approximate pick-up time. My flight was delayed and when I arrived, my van was given away because I didn’t pick it up during my pick-up window! When I asked the representative if I was the first flight that was ever delayed, she said “YES.” There were two associates helping clients and with the long line it took 90 minutes to get the vehicle that I didn’t even want in the first place. No compensation for my experience, just an up-charge for Insurance. Not even a complimentary tank of gas. Really started my vacation off poorly.

miguel jules

Cheap and reliable van rentals.

Mary Hickey

I've been on hold forever at 9:46AM on Wednesday 9/6/17 to get a van quote. Before this call I called Bandango and they answered my call. I spoke to Wendy at Bandango and she emailed me a quote immediately. Just thought I'd compare prices but from the reviews that I had plenty of time to read while waiting for someone to answer the phone, I'll pass on these guys and go with Bandango. I understand AVR if your phones are busy but at least have a voicemail and call back system. Hello it is 2017!!!

Lawrence Nevis

Great device and effortless transaction

Patrick Neuman

This place is a scam! We rented the van weeks in advance for our trip to San Francisco. They never picked us up at the airport and told us to cancel the reservation because they were not going to be able to pick us up and then they would not give us a refund... NO ONE RENT FROM THIS PLACE!

IZ FE

WILL NEVER USE THIS CAR RENTAL AGAIN We rented a car from this company and upon the rental, the person who was helping us told us they have an "optional" service of having Van rental company fill the tank upon return or that we could fill it upon return by our self . We never agreed and never confirmed to the optional service, and decided to fill the gas tank instead like we always do when we rent cars.The vehicle was returned with a full tank of gas and person who received the car documented it . When arriving home, we noticed the charge of $63 for gas. Confused, we called your customer service. We spoke to a very unprofessional man (name Kelom if he said true name)he refused to help and spoke to us in a very non-professional manner calling me "bro" and sound like we want to trick him . We could not reach the manager and every time we call she is not there.

Ruslan Razhko

Terrible, terrible service! The vehicles are super dirty with strong smell inside.

Cindy Garcia

Fairly easy

Lorraine Daggs

Nice and. cheap

Daniel Tavera

The most horrible and unsafe experience renting a vehicle... go to a different place I know you want to travel with your family or friends and being a big group you need a big transportation... but do not go with this guys, your safety is first. Those vans are in very bad shape. I had to take the van they offered me in San Francisco, being 1:00 am and with may whole family, I had no choice. The inside of the van was falling apart, literally, it has no pulls, all plastic parts on doors, including pulls, arm rests, AC grilles...were missing. Stains of nobody knows what were allover the seats... It was a horrible experience, they should not offer a vehicle in this conditions to any costumer. I returned the van in Las Vegas, the manager said they could not do anything in terms of money because they put in the system, in San Francisco, that I refused another van they offered me.... Of course, I picked "the good one", the other one was in worse condition. At the end I managed to survive, but I wont rent any other vehicle with that company.

Peter Viramontes

The whole AVVR rental was excellent. from the web site, to the Van we rented, and the price was right! Also the AVR Customer service was Excellent! We will use AVR again when in need of a Van.

Berge Dadourian

Off site a little far

Vicky Seitz

If I could give them less than one star I would. They ran out of vans but continued to take reservations. Didn't bother telling customers that they did not have any vehicles available. Essentially they were leaving people stranded.

Baby Girl

They gave me a lot of problems, I asked if I can use debit card to rent with driver license and if I needed anything else. when I got there they told me I need two letters with current address and pay stub. People were really rude when I came back with all documents. Then they still did not want to rent to me. Really bad service would not recommend.

Haley Mead

HORRIBLE!!! I would never rent again from them. I confirmed via email and text but since my plane was delayed 4 hours they cancelled reservation and charged me double to rent. I explained I can't control or call them from mid air but they didn't care. They charged me for deposit and still waiting for that to be returned. They are crooks and I would HIGHLY recommend never using and I don't say that about businesses lightly but they are BAD!!!!!!!!!!!!!!!!!!!!!

Amy DeLuca

I rented a 12 person van from AVR. My van was ready when I arrived, was brand new, had great breaks and even had a sensor that beeps if you are too close to something backing up. The staff was helpful and my rental went smoothly. I did not use the airport transfer service so they reimbursed me for the $20 charge upon my request. I would definitely use this service again. The office is not at the airport itself but about a mile away, which I think should be more clearly indicated on the website as it requires more planning for timing if you are trying to catch flights.

Abhish Lohithan

DO NOT RENT THIS VAN!! I had a terrible experience with my family in the van that i had rented out!! FIrst of all they do not provide the van they promise and the ones that is given is in terrible terrible condition with bad steering , breaks and not even a USB port to charge your phone. The seats of the van especially for the ones sitting at the back side is terrible and is shaky all the time. Added to this the seat belt indicator and alarm runs all the time dispite putting ni the belt and was annoying through out!! I picked up the van at 8.30pm on the day of pick and called them back the next day morning itself as soon as we started driving the vehicle and noticed the issues. I called around 5 times the whole day but they did not have the courtesey to even call us back. Night at around 7 we called in again requested replacement, they said they will need time to arrage vehicle adn will call back as soon as they have one but NOBODY called back! THey have totally carefree attitude and are extremely rude when we mention the problems that we have had. Eventually i felt its not safe to drive that around and returned it the next day morning itself!!!! I requested for another vehicle they said they dont have anyhting and they charged my the whole amount even after returning! I was stranded on the road with two families with me ( including two small kids) .. They changed even for the car seat despite returning it in the morning! TRUST ME! DO NOT RENT FROM HERE if you are planning to save a few dollars compared to the far better service offered by others!! U will end up loosing hundreds of dollars and end up having an ancient vehicle which is not at all safe!!!! They have literally ruined my vacation! It was the worst rental experience ever and people attending this do not have the basic courtesy to return the calls nor listen to the problems that is associated with the vehicle they are having!!!! Only if i had a way of giving 0 rating for this rental service!!

Dante Devine

Dont do it. They do not have their stuff together. You will wait 2 hours to get your van and another hour just to get someone to take you back to the airport train when you return the vehicle. They are however super friendly.

Nikhil Agrawal

This place sucks. We made booking for noon and we reached here by 11:45 after paying $35 in Uber pool, these guys said they don't have cars..I mean who does that after accepting booking ..

Scott Simpson

Vehicle was brand new. The rate was good. The three stars and not 4 or 5 is because the staff is incompetent. When looking for information, most people don't have a clue. Or they say they are busy and will call back but never do. Customer service is lacking.

Theeraphol Wattanavekin

Bad services. We reserved the car at 9AM but when we arrived. They said they had no van right now and we had to wait 2 hours.

Taksa Aura-ek

Good deal. Friendly staff. Reliable van.

Shouri Kantamneni

Very lousy service, late pick up from airport, they do not even have cars available, they don't tell you whether car is available even after waiting 2 hrs, by the way registration takes more than an hour. I do not even recommend to my worst enemy this place for car rental

Stanley Giudici

They made me miss my 7am flight by arriving at 6a, though I was there at 5:30a. Not only did we miss our flight and arrived to a different destination 5hrs later, the clerk blamed me for missing my flight! Morover, they refuse to pay the $300 fee to change flight. Be very mindful of the many hidden fees to include fees to pick you up from the airport. Very unkempt environment. As an entrepreneur and own a medical business, this is the worst operation that I have had the displeasure of doing business. The clerk was completely indifferent to our plight.

Theresa Tucker

Quick out the way but worth the price

Phin Finnster

I rented a large van and a minivan from this company well in advance. I got an excellent deal on the the large van and the minivan was also cheaper than other companies. When we arrived at the airport, I called the shuttle to pick us up and although I told them that we had 16 people, they sent a van that could only hold 7 passengers + the driver. This meant that they had to make three trips to pick up all passengers in our party. This obviously wasn't ideal as it was late, we had been traveling all day, and we were hoping to get to our final destination within an hour. When we arrive at AVR, I was told that there are no minivans available and that we'll have to take a larger van. We got the same price on the larger van, but we ended up paying more for gas than we would have in a minivan. We ended up having to have a driver who was 21 drive one of the vans for a few days and were happy to pay the daily fee they required. I asked that they list her as the driver of the smaller van as she wasn't very comfortable driving in San Francisco anyway. After we go through the paperwork process (which seemed to take a very long time) it turns out, she as listed as the driver on the larger van. In order to change this, we would have had to do all of the paperwork again. We were exhausted at this point and very late to meet our group leader at our final destination, so she thankfully agreed to driver the larger van. Then after the van inspection, we get in the vans to leave and the 11 passenger van won't start. The staff blame this on the passengers who had been waiting in the van, which made no sense at all and was just a poor way to treat customers. They quickly jumped the van and we got it going, but one of the staff members didn't want to give us the jumper cables to take with us. Thankfully, another staff member spoke up and said we should take them and I said I would feel better if we had them with us. We were also told when we picked up the vans that we could go through cash lanes on all bridges, so we didn't need a fast track pass. This was true for every bridge except Golden Gate. There are no cash lanes on Golden Gate, so if you don't have a fast track pass, the toll fee is sent to AVR and AVR will pay it, but will then charge your credit card for the bridge toll plus an additional processing fee, which is more than the bridge toll. You can fortunately avoid their extra fees by paying this online. AVR did give me this information when I called to ask about it, but I felt that they should have mentioned this initially when we talked about tolls anyway. When we picked up the vans, we were also not told that we could pay for an after hours drop off service through which we could drop the vans off in long term parking at the airport and take a shuttle to our terminal. The alternative was dropping the vans off at AVR and arranging and paying for a cab to pick us up there. Again, when I spoke with AVR later, they told me about this option, which we chose to use. We didn't have any problems with the vans themselves after we left AVR. They served our purposes nicely. However, after returning from our trip, I see that my credit card was charged an additional $150. After waiting on hold for quite some time, they discover that I had been charged for having a driver under 25 for too many days. They removed this charge. When I checked my credit card bill the next week to ensure the $150 charge had been removed, I see an additional charge was placed on my card nearly a week after we had left San Francisco. When I called to ask what the charge was for, no one could tell me, but they removed this charge too. I understand that there may be system glitches or errors that do this, but I'm now checking my statement weekly to ensure no other charges are made. Overall, it's very cheap, but be prepared to deal with some setbacks and glitches!

Derek Howard

Called them to pick me up at the airport. I was told 5 minutes. Waited over 40 minutes after I called them to pick me up. Another 30 seconds and I would have gone to another rental store. I won't use them again.

YOLANDA TAGATA

Great customer service. Especially the Manager Tupou Fifita and her staff. Office looks lovely and always offering great customer service. Satisfaction guaranteed!!

H. V.G

We called AVR car rental from the airport and were told that the car was booked for 11:00. We waited patiently with the kids at the car rental company from 9:20 to 11:00! It was extremely difficult for the kids after a flight to wait so long. At 11:00- we kept on asking the girl at the counter (who was very nice and patient with us). She said that the car should be here any minute. Shortly after we were told that the 11:00 pickup that was scheduled was pushed to 13:00! The shuttle bus was nice to take us to our hotel after spending so long after a flight in AVR waiting room! At 13:40 we called the office and were told that the car is not there yet! We were furious! Our first day of the 3 day pass is almost over! We were sitting in our hotel room powerless and upset. We decided to take the train, and Uber to go downtown. We spent 87$ in Uber to get us down town!! At that time we still never received a clear answer if he car arrived or not! It was 17:20 - our first day is over. The 3 day pass was a lose! We were all very upset that we dedicated 3 days to tour San Francisco and day 1 is gone!!!! It’s too bad that it is our first time here- and AVR did not make this journey fun, in fact we have a bitter souvenir rom S.F Since we never got to follow our itinerary and lost a lot of money, time and lots of frustration. We came back home - I called AVR manager several times -no answer, I sent email - no answer. They charged us a full amount of the entire stay, even if we did not receive the car on time and paid for a full day while used UBER! They are extremely unprofessional, save your money and frustration. By the way there were 4 other families with us who had that nightmare of experience and never received the car as well. I hope they read my comment and write their awful experience.

abe e

Overall the service was 9/10, the price was EXCELLENT, and the van was clean. We flew in from Dallas. They have regular pickups from the airport and their shuttle arrived at the time they said it would. Once we arrived it took about 30 minutes to get our van ready. I took a walk to the sandwich shop around the corner and then received a call when my van was ready. The van was clean with no stains or smells, and it felt tight and strong, even loaded up with 10 people and all of our luggage. The gas mileage loaded up wasn't too bad either. At the end of our trip we dropped the van off, loaded into the shuttle and were taken back to the airport with plenty of time to catch our flight. If you want concierge level service you're not going to get it at this price level, but for what we did pay my expectations were definitely exceeded.

bat man

Good people

tony le

This place is horrible as hell. Upon arriving had to wait forever because they only have one front desk person. Then she proceeds to tell me that I need to pay anadditional $9 because the third party we booked from didn’t pay them all of it. Like that’s something they need to work out with them and not us. The vehicle we got was dirty and had a cracked windshield. Our flight home was early so I had to return the car the day before because you will have to pay $25 to drop it off at a different location because they were closed. I didn’t get any refunds for returning it early because it was after the 24hour mark a little. I would never rent from this place again nor will I recommend anyone that has to go thru what I did

Herman Shepard

Good clean Van's. Helpful staff.

Daniel Morcilo

Total disaster. The first Van didnt work properly. The station brake didnt work, and it was new. They changed the van, but the second-one had no plate, and the police stoped me 3 times. A total disaster. I would have no hesitation in not recommending this company.

Tyler G.

As many others say, STAY AWAY. The commenter from the location here mentions it is a state policy to hold insurance (obviously, most every state does require this). However it is in fact an AVR policy to have you hold their insurance if you don't provide proof of your insurance, no other car rental agency requires this. They then Poach you of your money when you're away on vacation and unable to provide proof of insurance. My group lost about $200 because they have this policy and they don't even advertise it. There is no friendly reminder to bring proof of insurance. They just strand you at their desk saying "you can't have your vehicle until you sign that you accept". In addition the quoted "7 minute" time for pickup from the airport, was an annoying 50+ minutes waiting when the location is only 10 minutes away, go figure. We also waited an extra 20 minutes in store because the agent did not want to pick up a second minivan, instead trying to convince my group to take a different vehicle so they would maintain the one minivan for the next group behind us. Go elsewhere with your business.

Holly Ann Latcham

Awful service. Don't bother. Just get 2 cars from any other company.

Marcos Bautista

Customer service needs a lot of improvement.

david ferguson

One of the most apathetic customer service experience I've ever had. It was rediculous. Do NOT bee fooled by the cheap price. The van smelled like cat urine. It has dents and scratches all over it. The shuttle took forever. If at all possible spend $20 more and stay with one of the better known national chains. I rent a lot and this was even more awful than advantage, ez rental and Ace rentals, and that's saying something!

Anaïs Berle

Cette entreprise est la pire entreprise avec qui on a eu affaire. Dans un premier temps je fus outré par la différence de prix Entre Celui de départ et celui de fin presque 300$ d’ecart c’est inacceptable. Et avec tout mon respect on ne facture pas un coup d’aspiratieur a 100$ sachant que celle ci était plutôt bien entretenue à notre retours. Nous avions pris la peine de secouer les tapis passer un coup rapide dans la voiture. Ceci est juste une belle arnaque. La femme a l’acceuil était patiente mais l’homme a qui j’ai eu affaire était très desagresbale. Avec aucune tolérance. Voilà l’avis que j’ai à donner sur mon expérience avec cette agence. A bon entendeur ! False starting price.. very far of the end price. Big charge for nothing.

vince guay

Might be one of the worst car rental company ever They kept us in their offices for more than 2 hours because we needed to show them some proof of insurance (which is fine). After some time, we decided to take the cheapest insurance and to bring them the proof of insurance and they told us that the insurance would be refunded in the next 2 days. It has been over a month now and still no news i tried contacting them i sent e-mails to them directly and even to the customer service email address and no answers Honestly do not rent there Worst experience ever

Tommy O'Connell

I was very happy with AVR. I rented a van for 5 days to drive to Napa and around SF, and everything worked out great. The van was older, but it had new tires and had no problems driving it and it was clean. Checking in and out was very easy, and it is in a convenient location to the SFO airport. I was a little hesitant at first because it wasn't a company I was familiar with, but I was happy that I chose them and would recommend them again.

Jessica Baldwin

Good, easy, convenient and reliable transport to/from the airport. Got a minivan for the price of a rental car! Recommended. Just make sure you do a careful photo walk around when renting, of course.

Sam Hussain

Best deals for van rentals

Annabelle .

We had a reservation which was confirmed via text but when we were there, they said it’s sold out. What’s the point of having a reservation. They didn’t even bother notifying customers in advance. Totally unacceptable!!! If there’s selection of zero star, I would choose zero.

Xiao Yu

Don't know if they're still in business. No one answers any phone calls

Gleb Ganin

Booked 2 cars with these guys. They sent me a text message saying that my car was canceled the day before the trip. Didn't specify which car was canceled and did not provide any contact info to see. No email about anything. POS company.

Eric Ma

Price is great but no unlimited miles.

Guohua yang

I book the car from AVR of Sfo, the pick up time is 13:00pm on Jan 12 2018, because I don’t like be late,usually I would like be early . So I arrived AVR Sfo at noon Jan 11. The stuff (name is Satish)told me is too early, I need wait for 40 minutes; but no body on line, and have available car in the garage,so I asked him,I can reture the car same time as pick up, then Satish seems angry and told to me aloud:”I can’t give you the car .”he is very rude to me.I don’t want argue with him, just waiting alone in the hall. After 10 minutes, A lady (name is Fifita,very nice) came over and said:” can I help u .” Then I told her I want pick up my car , she said no problem ,and she helped me pick up my car finally. I rent car 5 times from AVR LAX And SFO, I get good experiences from the stuff ,like Dinesh(SFO),Fifita(SFO),they are very nice and friendly,but this time ,Satish(sfo) give me a terrible experience. I just feedback for good service next time .

Hugo Rohner

Did not honor my confirmed reservation, although I have provided them with my credit card. My plane was late 2.5 hours, they claim they automatically cancel reservation if the car is not picked up within two hours - great idea for a AIRPORT van rental agency. So, the Van I have reserved month ago was given to someone else, just minutes before I called them for pickup with no backup available. All I got was the "nice" advise to rent somewhere else, happy to extend this advise to anybody thinking about giving this company any business!

Roberto Chavarria

New vans, but the issue of being charged for a 15 passenger van when given a 12 passenger van can not be resolved.

Ahmad Ali

Good people to deal with

ky mil

do not rent from here!! first we waited a long time just to get picked up from the airport then when we got there we sat there for an hour to get our van since there was only one person at the desk. once we got across the state we went to eat and came back to a ticket because the van didn’t have plates. we called many times throughout the 2 weeks we had the van and they did not once call back.

Larry Thielen

Took over an hour to get checked in and rental picked up. Another family was wating for the shuttle back to SFO for 50 minutes even through the shuttle dropped us off and left without picking anyone up.

Martha Mock

My experience with this rental company has been terrible. I think they are running some kind of bait and switch scam. They don’t have your reserved van or it is not ready at pick up time an offer you another one that they are going to charge you more for. In my opinion the van they gave me wasn’t even an up-grade. It sat less passengers than the one reserved. Then someone to help you are never around to deal with any problems and they give you the run around. They don’t take time with their customers and they are very disorganized. They appear to be cheaters and scammers

Speed Strength Endurance

The worst. If this service was free it still would not be worth it.

Benjamin Silowitz

Kept half my deposit despite me bringing the van back pristine and with more gas than was required with no explanation. They never answered the phone when I called to find out what was up. Guy finally responds here and tries to claim it was a smoking fee when none of us smoke. Says email him but he doesnt respond to his emails. $180 more than I was quoted. Rip off artists. Stay far away!

Riley Patterson

We reserved a 12 person van a week in advance, and on the day we arrived were told they had no 12 person vans but could give us a 15. A little annoying but fine... until it turned out they had no 15 person vans either. They then offered us a 10 person van which would’ve been a squeeze for us, but we possibly could’ve made work... but at the same price as our original 12 person van rental reservation. No thanks. Fortunately we were able to find another 12 person van available nearby at a different rental company, so we left and made other arrangements. Don’t trust a car rental company that can’t reserve inventory for reservations made directly through their site.

Daniel Didyk

First photo is an office with nobody there. Had 12pm noon reservation, was told will have to wait 2 hours for van. Finally brought up van we didn't rent, then brought van type we rented with 85K miles and well, see photos. Don't attempt to save a buck, rent from another source.

Shawn Eddy

Great rates on vans, they alway have something on the lot when so many other company's can't even get you a van on the weekends. Vehicles are always clean and full of fuel.

Gavin Zau

This is an off airport can rental place. Their prices are good. However their shuttle was not running so I took an Uber. They did give me a discount

jignasa trambadia

This rental car company is ver lazy no one wants to do work, we have been here for more then a hour and there are a bunch of people who have been waiting.

Amit pendse

Very Good Vans

John Deditius

I would give this place 0 stars if I could. I had a confirmed reservation for a 12 passenger van for a group of eight flying into San Francisco from Wasington D.C. Dulles International. Our United flight was delayed 5 hours, and despite putting our flight information on the site, this company gave away our van. Luckily for us Fox rental had a van available. I will never use this company again and will warn anyone about them. I hope they go out of business!

Neil Macapagal

Misleading customer when booking with UNLIMITED MILEAGE...if you're local it's not UNLIMITED MILEAGE

Leslie Wilson

Don't do it!! It took forever to get the van. Van was beat up... But I guess that way we didn't look like tourists. The AC didn't work. The pick up took forever. Building was dirty, unkept, and run down. Battery on the thermostat kept beeping. Agent had to keep running to back room to print. Couch was falling apart. We were told we would be dropped off at departure but, no, back to same location where we had to get our 81 year old mom miles to the terminal... Without a wheel chair. This organization is a total joke. As I said, don't do it!!!

Daniel Griffith

We ended up bring our van in a day late. But they understood our situation and didn't charge us! This place knows how to do customer service right.

Jake Ruby

This place is located offsite from the airport, their shuttle runs infrequently and you have to call for it when you arrive which took them over 20 minutes to get there and then there weren't enough seats so we go to wait another 30 minutes for a round trip of shuttle to return. The people helping once we finally got to the building were very slow and would walk off for 10 minutes at a time and give us no direction. The car the got for us a 1/3 tank of gas. Could have got them on a bad day, but I wouldn't recommend.

Humberto Reyes

Horrible place! Customer service sucks! Avoid going to this place! Take your business somewhere else

odai elayyan

worst ever, will never do it again from this location, very very rude and they have very bad shape vans then they add hidden fees, try to read your receipt before you leave!!! don't ever rent 15 passenger Van from this location its very uncafe and they don't care. I have videos to prove that!!! but they never care

Tom Fernandez

Please read this review if you are considering renting from AVS -- especially if traveling with children! We reserved a car seat for our 13 month old and confirmed this addition to our reservation a few days prior to arrival. On arrival (after our 6 hour flight from NY), they informed us that they had no car seats left and suggested that we drive the van anyway with our baby in a seatbelt! When we refused this (illegal) option and insisted that they find a solution, they reluctantly sent a worker out to a local Target to purchase a car seat for our infant. He returned with a booster seat for a 35 lb child which we could not safely use (1.5 hrs had elapsed at this point and the woman handling our reservation was rude, telling us that we did not need to rent from them and they could drive us back to the airport). We had no options at this point and had exhausted kids in tow, so we suggested they return this booster seat to the store and get one that was appropriate for our infant. It was then that a worker decided to check a back storage shed and came back with an infant car seat! It was dirty and smelled like vomit, but at that point, we were exhausted and just wanted to leave, so we cleaned off the seat as best we could and went outside to see our van. We reserved an 8 passenger van. Turns out they had no more 8 passenger vans so they gave us a 12 -passenger van with the last row bench removed. This defeated the purpose of renting an 8 passenger van (smaller, easier to drive, better gas milage), so we asked them to put the rear seat back in, which took another 30 minutes. In all, we had to wait for 2 hours in the dirty reservation office with exhausted kids for the employees to begrudgingly piece together a semi-acceptable solution. When we finally pulled onto the highway, we noticed a terrible rattling and shaking of the steering column - most likely an alignment problem. At this point, we were too tired to turn back so we put up with a very shaky ride for the week. In all, a very poor experience with this company with lousy dirty facilities, unfriendly customer service, and too many problems for one to have to put up with on a family vacation with children. In the end, they took 10% off our $320 bill - but this hardly made up for the aggravation. Never again!!!

1000 subs without A vid

I would give them negative stars if I could worst experience ever the shuttle took forever from the airport about 1 hour sitting in on a sidewalk and I have kids also i reserved a Jeep Grand Cherokee through hot wire and I got a el chapo van which is a doge grand caravan which was dumpy and not cleaned I asked for a refund and they said the el chapo van was a higher price then the grand Cherokee the place was a shack and the drive to avr was so long I honestly don’t think they even had a grand Cherokee at all Do not rent from them ever if u do u will see how bad they r they claimed thatt they moved all their suvs to L.A and sold them sure they did also it was in a bad area it also took long for them to give us the car because the guy ran it to the car wash quickly I would like a response from owner

Pavan Kumar Reddy

Airport VAN Rental name doesn't suit these guts. VAN was not available even after booking and confirmed reservation. Had to wait 2hrs to finally get a SUV instead of VAN which was too conjusted for 6 adults and 2 kids with car seats. Shuttle pick up from airport was also a delayed service even after calling them thrice from airport. Service can be better if they care for customers and their families. There was another customer yelling at them for their delayed service while we were waiting at the office area.

Declan Murray

Arguably the worst place in the world. After 6 hours of travel, my group had to traverse all 9 layers of hell to get to AVR and spent 90 minutes waiting there because the employees would rather eat fruit cups while watching their customers gouge their eyes out waiting for a van to be prepared. Left the site and had to return 5 minutes later after filling up the van they gave us on empty because they didn't lock any of the benches in. If you don't value your time, this place is for you! The guy who picked us up at the airport was cool though.

Nick McEneaney

BO IS THE BEST EMPLOYEE

Russell Holz

These guys were really nice and the rates were totally reasonable. During our trip a large railway truck accidentally dumped rocks into the road and one left a pretty large crack in the windshield, they were very understanding, said it happens to the best of us and didn't charge us a dime. Pretty legit for a rental car company right?

Darryn Kar

Waited 40 minutes for the shuttle in the cold, add still got told I was late for my vehicle pickup. Also I felt I got strong-armed into getting the additional insurance as "the vehicle is privately owned and is not insured in California, so you have to get it", which at the time I wasn't able to investigate further. They also charged me a full day for being 1 hour overtime, even though the guy checking me in was informed and said there wasn't going to be a charge, to which I was told "it's policy" and that was the end of the discussion. In all I choose this place because it seemed cheaper and it ended up costing an extra $300 more than the other big names

Jeffrey Lim

Ridiculous wait, horrible experience, but it is cheap.

Mom B

So far terrible! Been standing out here at SFO for 20 minutes. One van came by for about 25 people, seats 15. Ignore the message that the van will be there in 5-7 minutes, the driver says it is a 15 minute drive and hes the only one!

jimmy widjaja

Better to avoid, i book for a big van and they only provide a small van with the same price and they only promised will change it, which they don't. The staff trying to make scam by trying to fill out the gas from them will be a lot cheaper. Try to find more money with a better way please!! When we complain to the manager and the principal of the Avr from the hotline, they also can't do anything and it is depends on the branches, which is making the bad reputation for the company. You can see from many bad reviews...

myint swe

It's okay

Eighi Hisatake

This place was AWESOME upgraded to a 15 for same price!!..cool folks! Great place to get van on a short notice this is my third time no problems yet!! God bless you guys!

Elias Maldonado

Deberian de correr a una persona que se llama pou ella no es una persona profecional. Es imparable en la tierra.

The Bok

Indian at the front desk is very rude and asked in appropriate questions. Very bad customer service.

alejandro argumedo

Obnoxious wait times

Pardeep Shorian

I got one 15 passenger van rental on March 5 /2015 for 4 days after seeing a lower price on the internet. It was such a horrible experience. Even their service doesn't worth of 1 star also. The AC was broken and they exchanged it with another one. I got allergy first time in my life. When i explained them at the returning center, they even didn't listen at all. Both of the vans were filthy. At the end I was not feeling well at the returning center, I asked them as there is no transportation from here and your van is going to airport, can you drop me on the way? The shocking reply was No, we can't. We only stop on airport rental. Wht the heck all that. Never ever will go to that agency again. Don't go there, even if the price is cheapest.

narayana kandukuri

Dont even plan to take service from these guys. Their customer service is horrible and the vehicles are in average condition

Madison Vanderville

DONT RENT FROM HERE! Booked on Expedia the night before with confirmation. When we landed in SFO we had voicemail they didn’t have any vehicles available for us. Totally ruining our whole trip!

Tristan Caldito

This is the third time i rent with this place. And the last is the worst... never again we rented a 15 passenger van and they gave us 3 year older van with a 115k miles on it they only give the new vans for their corporate client... seats smells crap suspension and steering is bad... and were just happy to come back home safely after vacay... u really get what u payed for. Now i learned my lesson. Family safety first before saving...

adallin .

Regrettable experience...easy to reserve, great prices but when I went to pick up the van, they didn't have any left. Reminded me of the Seinfeld episode about the importance of "holding the reservation, not just taking the reservation." I luckily was able to get one from Hertz but cost me more money and was late picking up our guests. Won't be working with AVR again.

Heather Kolodziej

We want to be sure that AVR/ACE rent a van gets a fair review. We agree with other reviewers that the wait for the shuttle from Island 2 of the SFO rental car center is long. For our family, the 25 minute wait for the shuttle was too long after calling from Island 2 (listen for the automatic directions on the phone to conclude, then you’ll reach someone live to request a pickup). From the moment that we stepped off the plane to the moment we drove away in the van, it took over two hours total (this includes picking up checked bags, etc.) so you need to budget that time if renting from AVR/ACE as they are an off airport facility. When returning the vehicle, the process was much faster but note that AVR/ACE cannot drop you off for SFO curbside departures; they will take you to Island 2 at the Rental Car facility once again and you’ll need to retrace your steps to the AirTrain and back to your respective terminal. All that said, for our family of two adults and four kids it was worth it going with AVR/ACE as we saved hundreds of dollars on a weekly van rental as compared with competitors at the rental car facility. For us being on a tight budget, it was worth the inconvenience in order to save money, as we made sure to bookend extra time as we arrived and departed SFO. What’s more, although we had reserved a minivan weeks in advance, like other reviewers commented it was not available the day we arrived. Dinesh, however, upgraded us to a 15 passenger van at the same weekly rental rate as the minivan. We truly appreciated that kind offer, as it was very helpful since we were meeting relatives in California for vacation and now we all could be in the same vehicle. We purchased the damage waiver just in case, which was less than $30 extra per day, and gave us peace of mind for a much lower bottom line than the competitors. Note that the damage waiver does not cover roof damage, and we were advised that under 7 foot clearances would damage the roof, and this includes the SFO parking garages (luckily we turned around before heading in!) All in all, we are grateful for AVR/ACE’s professional staff and polite, courteous service. Everyone was very kind to us, our kids and our infant baby. Dinesh’s positive attitude and helpful service despite the lack of minivans was a huge plus. We enjoyed having the 15 passenger Ford Transit van, which was in great working order, safe, clean, and reliable. It isn’t easy being a smaller business these days, and we’re glad we supported an underdog such as AVR/ACE, who provided us with wonderful service despite the challenges that day. Thank you!

Jess Ovieda

Will never use them again. I reserved well in advance minivan. When we arrived all they had left was a long large van that seats like 15 people which was difficult to drive and smelled of vomit. Worst rental car experience ever. They did nothing to make things right after complaining.

Kuzzy

ABSOLUTELY HORRIBLE BUSINESS!!! Not worth my time writing anymore!

Samia Salfiti

Excellent service.

Nadav Zabari

Rented a 15 pass Van to L.A, it was perfect. Liroy and Carlos made it happened fast and so simple. Thank you so much.

Elizabeth Hohenstein

Just DONT. We booked a minivan through hotwire months in advance. Went through two hours of hell trying to even find the place which ended up being a 10 min drive from the airport in a sketchy area. I called them from the airport and confirmed my reservation. When we got there and waited in line 20 minutes, was told they were put of minivans and tried to give me a 15 passenger van. We are not taking that big of a vehicle on switchback mountains. We left empty handed. It was a horrible end to a long plane trip. The guy could of told me they didn't have my vehicle when I called from the airport instead of further wasting our time. Oh and did I mention the clerk couldn't have cared less and actually got a bit of an attitude with us. Just stay away from this AVR/ACE.

Makai Kitchel

Good value - shuttle took awhile for pickup (45 min) from airport but return was fast.

Vinson Li

Don't rent a car here! You need to wait more than an hour to get one!

Jason Barnett

These guys came through big time for me. I left my laptop on the shuttle and was already late for my flight. The driver found it and hauled ass to the airport, and I made my flight! Good rates, vehicle, and excellent customer service

Erika Harris

Tried to charge me an additional insurance fee per day. I've never had a rental car company bring up whatever law they were talking about, and there was a guy there having the same argument with the front desk when I went to drop off the keys. They ended up refunding $150 of the excess charge they put on my card after a lot of arguing, but still shorted me $50 on the rental that was supposed to be refunded to me. The van was also very cheap and didn't have anywhere to charge my phone, which most of our phones were dead and we had a while we needed to gps to the Airbnb. Will never go through them again.