Here you will see all the reviews of people like you who use the products and services of Fox Rent A Car (Rent Cars) in the area close to the state of Arizona.
At this moment the business gets a score of 2.3 stars out of 5 and that score has been calculated on 2419 reviews.
As you can see its rating is quite weak, and it's based on a large number of feddbacks, so we can say that the rating is quite faithful. If many people have bothered to give their score when they've done well, it works.
You know that we do not usually stop to give tatings when these are good and we usually do it only if we've had a problem or issue...
This Rent Cars belongs to the category of Car rental agency.
Gin a employee there was very helpful. She help with are vacationing direction, Dinning tips were amazing. The vacationing brochures are a joke for families with children. Gins recommendations made this vacation amazing. My 1st time here & it's as if I new my way around. Thank you Gin.
Great Value in Las Vegas! The good:) professional staff, nice looking full size car ford fusion, clean, great price, no games with insurance or upgrades. The bad:( long line, two shuttles, took 2-1/2 hours from landing to on the road with the rental car. "Credit" card and deposit requirement the same as other car rental agencies. Fast return process, quick inspection and fuel check. Took less than 5 minutes. Yes, I would use Fox Rent A Car again. Great value, took an extra hour, saved $100 on a one week rental. Management should consider additional staff to reduce wait time.
Good prices but service not the best! Service is beyond slow. Waited 45 minutes in line. Had to take 2 shuttles from airport just to get to it. They tried very hard to make us prepay for gas saying “oh wow you want to pay more filling yourself?”. Then tried to get us to buy insurance several times. The car was dirty and had several scratches. The car was definitely not cleaned after last drop off. Only thing good is the prices.
Nora was WONDERFUL! She was able to get us set up in no time. It was a long day of traveling and we were not in the mood for more nonsense. But for Nora to still be positive and smiling, made the ending of a good day. We will return!
I did my best to avoid giving this please review but my experience was really terrible with waiting on line and shuttle service another problem was toll fee it was extremely expensive! Be careful this company might be cheap but Extra fee and money that you paid won’t worth to save a couple hundred .
Terrible customer service on the live chat choice. You have to hold for long periods of time, and the customer service agent doesn't solve the problem. They only tell me there's a problem with the online booking system. I have rented from Fox before, and I find it interesting after tons of negative reviews on this site, all of a sudden they change their website around recently, and at the top right corner, it shows Trust Pilot as giving them 4 stars, and they have an "A" rating from the BBB. Are you kidding me? Who the heck gives that designation to this company? That is completely bogus and dishonest. If you have the ability to rent elsewhere, do it. You will save yourself a LOT of headache.
I have never experienced such a pathetic service. Awful and dirty cars which are not even safe to drive. We waited for more than an hour to get a car which we booked online before our travel.only to find out that it was shaking at high speeds.We had to come back to return the car and take another one in exchange. With this we ended up wasting more than 3 hours of our precious trip time. Highly disappointed. I will not advice anyone to use their service. Stay away from them
If you were a local you need a $500 deposit and utility bills to rent a car they never told us this now I'm seeing in a parking lot with no car and no ride home
I love Fox rentals but not at this location and not with this crew. Idiots. And the shuttle ride was way too far out. A real dump. And then they didn’t hold the car I’d requested. Never again. In LA and Austin and SF they are terrific. In Vegas NO NO NO NO
Good customer service. Just far location.
Waited nearly an hour in a queue to then be talked down to by someone because they'd not included the 'mandatory' 14 dollars a day charge for insurance that we already had, but they refused as it 'didnt look right' and would enter it on the system. Proper price gouge. Hired a grand jeep Cherokee or similar. Ended up with a Dodge Journey which doesn't seem particularly similar. No parcel shelf in any of the vehicles. Guy at the checkout area was rude. Will not be using these again.
Cars were dirty showed damage to most of the cars in our range. One vehicle had extensive damage to the right door, another had a cracked panel, another smelled like smoke...just to name a few. They required 1000 dollar deposit. Once the transactional complete it wouldn't be removed from my credit card for 3 days, which forced me to stay with them. The manager was bold and said that's what you get when you purchase with a discount car rental. We were forced to upgrade costing us more than we planned. I will not go back to Fox.
His employee she’s name Jennifever she was unfaithful and deceptive and cheated because it was added without my knowledge insurance and I told her I did not need and paid me an extra $ 280 on the bill because already I have one with State Farm!!!!
Try to return a car and the staff have a big attitude said just leave the key in and go... They also want us to put 1000 dollars deposit for local. for sure not coming back again
Off-site major rental car facility. Best prices available on the internet. Staff was efficient and very helpful. Renters have the choice of vehicles in class of vehicle rented. Car rented was very clean with everything operating appropriately.
You pay for what you get. Pay a very low price, expect less than good service. Expect a car with worn tires. If cheap is what you want/need, I get it. I might use them again, but I will try not to.
Terrible place, bad company policy, negative employees. It’s located several miles away from the airport, you must take 2 buses to get there. To jack up the rental rates, they pester you to add extra charges and unneeded insurance coverage, even if you already have insurance. They lie about Nevada traffic laws to try to convince you. It was the longest wait for a rental car I’ve ever endured, and I’ve rented cars all over, even in foreign countries. I finally got away from the jerk at the counter and was sent outside to select from a group of cars. They all needed cleaning, inside and out. I selected the least dirty of the group. I had paid for the full tank of gas, but all of the cars were only partially filled. I had to get in line to have them fill the tank. More waiting. When I finally escaped the lot and began to drive around LV, I soon realized that they had also lied about supposedly having the lowest gas prices. And the car itself was in need of repair - the engine labored on the highway, and the suspension was rough, like an old truck. And on departure day, the 2 shuttle bus journey back to the airport nearly made me miss the flight. Avoid Fox Rent A Car.
Don't be fooled by the "budget" prices. You will journey across the airport and Las Vegas on two different shuttles to get to the pickup location. Once there, expect a long wait to pick up your car. It takes roughly 20 minutes per customer to check-in, and they don't begin staffing the counter with more than one person until after 9am. After you've signed the poorly designed digital system several times they will direct you outside to pick up your car, without any further instructions. If you are lucky enough to find the one person working the lot he will tell you which car you can choose. Then prepare yourself for another line (waiting in your car) to get "checked out" again, with virtually no inspection of the condition of the vehicle. The car was dirty, inside and out. Immediately after leaving the facility a low washer fluid warning light turned on, followed by a low tire pressure indicator. Returning the car was equally frustrating, no instructions and only one person working to check people in. Will never rent here again. Would not recommend to anyone.
Cost way more than booked once you get there, lousy beat up no frills 2 wheel drive"SUV" 2 separate bus trips to get to to their place. Will never use again. People were nice only saving factor
When we arrived at Fox, based on the exterior alone, I wasn't optimistic. My boyfriend rented our car through priceline for our five day vist to Vegas. He had some problems with them trying to find the reservation, despite him having the confirmation number. It took about 20-25 mins just for them to confirm the booking. Then when we were waiting for the car to be brought around the guy didn't see us sitting at the bench and gave our car away. However, he did make up for it by upgrading us from economy to full size. When he brought that car around I had to take quite a few pictures of the dent on the front, which was quite noticeable, and the many scrapes it had. Other rental companies usually go over the car with you to make notes of these issues but not at Fox. It also sounded like someone had really pushed it to the limits and had some trouble switching gears, with only 5,000 miles on it. No problems when we brought the car back, quick in and out with the polite and courteous employee. I suppose you get what you pay for; Fox is great for affordability and its employee were kind and helpful. However, I would probably stick with Enterprise in the future, for my own peace of mind.
The team is very lazy. Prepare for a very long wait even if you booked your car online. Also if you booked a specific car they will give it away to somebody else and just give you another one without explanations (it happened to me two times and to a group of friends as well). They also caused me troubles when I wanted to pay with my credit card. They don’t accept debit but when I told them my card did both credit and debit, I had to argue with them until they tried and actually noticed that it was working... I went there three times and had problems EVERY time. Consider going to Hertz or Avis instead, you will avoid lots of troubles
Wonderful pricing. Friendly staff. Vehicles in good condition.
Fox is always best on price for a rental. This afternoon I experienced a pretty long line. Despite the crowd, the staff today was professional, pleasant and kept a smile on. A few Customers in front and behind me were complaining and going on and on about the line and wait time to get to the counter. I did remind a few that the price is so good that the line isn't really a big deal. Additionally, there were several flight cancellations/changes, but they were good about getting the needs of each customer addressed. Once we got to the counter we completed the paperwork, she addressed our questions and we headed to the car. The prices are really good and the service is friendly and professional.
Terrible!!!! Rude service with a LONG wait. Thread bare tire that blew on the freeway with no spare tire. Was unable to reach roadside or customer service for 24 hours when I was stranded. I had to call an Uber to come get me and they still charged me for multiple additional days until their tow truck picked it up. Corruption at its finest.
easy, not complicated, has a shuttle to airport & back, car worked and was clean.
WORST EXPERIENCE EVER. I have never written a business review in my life, but I just had to take the time out of my day to make sure everyone knows how GOD AWFUL this place is. My flight was delayed, so I was already frustrated and running on a tight schedule, and my "reservation allowance period" ended at 3:00. I arrived at 2:00pm, with 7 parties in front of me, and I didn't get to the front of the line until 3 FREAKING O'CLOCK!! At about 2:20, one of the employees just got up and left, after helping two parties who WEREN'T EVEN IN LINE. This left 2 employees remaining at the front counter, moving at about 20 minutes per customer. I, along with the people in behind me, noticed multiple workers standing behind what I'm sure they thought was a one-way-mirrored window in an office. Not sure what their job was, but they sure as hell weren't doing it. At around 2:45, a third worker sat down at the front desk, speeding up the line a bit. When I FINALLY got to the desk, I was SO done. Even though I'd paid in full for an online reservation, the lady STILL tried to sell me add-ons. Halfway through the transaction, after I asked a question and didn't get a response, I realized that this woman was not even paying attention to me. She was staring OVER MY SHOULDER, watching E L L E N on the TV. I will NEVER be renting a car from here again, and I'd advise everyone to take their business elsewhere.
Always rent from them fast and easy drop off I was in and out
Worst car rental experience ever. The agent is very arrogantly rude, and keep up sell all items in a very threatening way. I appreciate all the information and his concern, but I literally felt him cursing us when we keep turn down all the items. The agent threw our paperwork on the counter at last, which is really a horrible way to start a long planned road trip. Will definitely avoid fox in future trips.
Reserved luxury car. Not available at time of pickup. Had to take regular car yet agent was unable or unwilling to adjust price. No manager on duty. Told to call manager in morning. No ability to reach manager (calls do not ring at location) despite repeated attempts and being told to call in the morning. Very unsatisfactory. Won’t be using in the future.
DO NOT RENT FROM THEM! The cheap prices is what you get back in customer service and ill maintained vehicles! They billed me 3x for this same car (quoted $161 for 3 days and they charged me over $450 on my credit card). The car's check engine light came on the first day we had it, and it reeked of pot! They were supposed to refund me the balance of the prepaid gas from what we brought back in the tank, but oh, they "forgot" to do that too! Do you know how much profit they generate from unsuspecting clients each month?? Total scammers!
Just beware they charge you a $1,000 deposit if you live in Las Vegas and are looking to rent a car. No, that isn't a typo. ONE THOUSAND DOLLARS they actually charge to your card, not just a hold either. We booked online and nowhere was this disclosed. Obviously turned around and took our business elsewhere. Not to mention the staff wasn't friendly and it was stuffy and stinky in that building. We chose to wait outside for our Uber because it was more comfortable, on a day that was 110 degrees. Better off to stick to the rental car places in the airport.
Worst customer service in history. Hour and a half wait to get the car on arrival. Waited a half hour to turn car in, and when I asked about check in, thr man says " you have to wait for the man who's checking in vehicles " and he points to the same lot where me and 4 other people were waiting. He then vanished for another 15 minutes before finally coming in and checking in out vehicles. Everything here happens in slow motion, do yourself a favor and rent from one of the other places on the main campus. It may cost more, but apparently you are paying to be treated like a human being .
TERRIBLE DO NOT RENT FROM HERE!!! I recently rented a jeep from this place and it was a HORRIBLE experience. It took forever to get the vehicle because of the lack of employees checking customers in. Then when I finally got to the counter they tell me to go pick a vehicle from row 9. I pre booked a jeep wrangler online over 2 weeks prior to my trip. When I got to row 9 there were no jeeps there nor were there any anywhere else in the lot. I found an employee and told her what was going on and long story short they had to find a jeep that someone had just turned in and wash it out while my family and I stood in the lot with all of our luggage and waited. The jeep I got had damage to the exterior and burn holes in the driver's side seat. The battery died in the key so the keys couldn't unlock the doors so every time we went to get in the car we had to do it manually and set the alarm off then I had to hurry up and put the key in the ignition to stop it which was super embarrassing. All of that wasn't even my main issue with this place. I opted for the option to get pre paid gas. They charge $60.00 for the gas and they reimburse you the money when you bring the rental back depending on how much gas you return it with. I returned it with 3/4 tank of gas and they refused to refund any of my $60.00. I spoke with a man named Joe in customer service who was extremely rude and unprofessional. He told me that I should have drove the jeep around til my gas was gone and its not his problem. Then when I filed a claim with my credit card I come to find out they charged me for a rode side assistance fee that I declined when I got the rental. I will NEVER rent from this place again and I strongly suggest nobody else does either.
Mike is the best, he’s very kind, helped us with our reservation, made everything streamlined and easy and got us out on the road quick to continue with our trip. Kudos ton Mike!
the car rental was extremely affordable and that's what we were going for with the drop top jeep wrangler. the jeep was lacking what would be considered basic features, like auto locking doors. each door and the trunk required Inserting a key or manual unlocking from the inside. that was little more than a nuisance. the experience was great. one thing to consider is that they are one additional shuttle ride away from the normal rental shuttle drop off point. the drop top was well worth it. Traveler and Adventurer Influencer IG @brian.dent
The people were friendly and professional. The economy car was nice, comfortable, and peppy on the road. The one thing I didn't care for is, you had to take 2 shuttles to get there from the airport. I would most certainly recommend them, and will use them again when I return to Las Vegas!
Do not ever come here. They're going to rip you off. If you're local, forget it! They only prefer non-locals!
Horrible service. Had to wait over 15min for the Fox bus to arrive at the rental center and take us to the Fox rental facility. The bus that transported us had no air-conditioning and the driver was pushy trying to get tips even though he did not help with bags because he was too hot. The bus trip to the rental facility took 20min
Spent 2 hours in a line from 5 people (we got there at 1 a.m.). You should check return receipt, they charged $179 for fuel. After conversation with the manager they returned money. Everything else was ok.
A little slow on getting car. But car was super nice and clean. Good experience
I have been standing in line for almost 2 hours. It is 1:30 am!. I would walk out except that I have already invested this much time. This is truly the worst customer service that l have ever had! On top of having to ride an airport shuttle and then transfer everything to the Fox shuttle...then wait in line forever because they only have 2 people working a line of about 30 people...and now one of the 2 workers just left and now just one person is helping all of these people. Beyond ridiculous.
Wish I saw these reviews before I committed to renting from here. DO NOT RENT HERE! Extra 10 minute shuttle ride just to get here AFTER your shuttle ride to the rent-a-center. Arrive at Fox, about 7 or 8 customers in front of me, only 2 clerks working. Taking 10-15 minutes per transaction. You do the math. Been in line for 40 minutes now. DON'T BE LURED BY THE LOW PRICES...DO NOT RENT FROM HERE!
Booked Rental car through Expedia. Usually fine experience. DONT BOOK THROUGH FOX IN LAS VEGAS. Shame on you EXPEDIA FOR MISREPRESENTING THAT THIS CARRIER IS AT MCARRAN AIRPORT. YOU RIDE YHE SHUTTLE TO RENT A CAR CENTER THEN STAND IN THE HEAT IN THE DARK FIR A “SECOND” FOX BUS TO DRIVE YOU ACROSS TOWN TO A 3rd LOCATION!!! NOT CONVENIENT OR SAFE FOR THE SAME PRICE AS THE OTHER PROVIDERS!
It’s so bad, we did our early return, and they still charged us early charge!!! Are you guys always do this to your customers??? Because it’s not that much? The employee inside was very nice and explained to me all the details, he said they will return my money back, but at last they didn’t! Just let everyone knows this! Be careful about what they charge you, especially at last, your deposit would never be the full back!!! Check your bill!!!!
I was in Vegas for the weekend to assist with a High School Competition being held on UNLV campus. The group that I was assisting set up the car rental. I normally use Enterprise for all my personal rentals when traveling and will continue to do so. Getting to the rental location is not convenient at all. I had to pickup the Rental Car Shuttle from the airport. After arriving at the Rental Car Terminal, I was then required to wait over 35 min for the Fox Shuttle to pick me up and take me to their location (which was about 7 min away). The shuttle driver seemed to be having a very bad day (we all do, I get that) and was not very helpful with other passengers needing assistance with their luggage. Once at the FOX lot, I was waited on by Christina. Christina was on her cell phone texting during the whole transaction. She was not attentive at all. When I asked for confirmation on a question I had, she let out a big sigh and was reluctant to answer. FOX also required me to put $150 deposit down on my Credit Card before allowing me to rent. After the paperwork was completed, I was instructed to go outside and pick the car of my choice from the isle indicated. Only 1 car was in the isle that I was told to go to. I went to get in the car and there were no keys in the car. I asked for assistance and the person working the lot said to just take any of the cars in the next isle over. As I walked around the lot, all the cars were dirty. None appeared to have been washed in numerous days. The interiors didn't appear to have been vacuumed either. I finally chose a Toyota Camry, the least dirty and had the best smelling interior that I could find. Leaving the lot was a decent experience. Very similar to other rental companies. Upon returning the car (at 2:15 am) several days later, I was greeted by Tracey. Tracey was friendly and helpful during the Return process. Kudos to her! I only wish the other FOX employees were a quarter as friendly and customer service oriented as Tracey. CAR was decent. Prices are comparable with Enterprise and the other Name Brand Companies. However, I am never required to put a deposit Down with the other companies when using my Credit Card CUSTOMER SERVICE is HORRENDOUS!!! If you are considering using FOX, please think twice. The name Brand companies are the same price, with better customer service, less issues, and more convenient from the airport.
One star for the 2 HOUR wait that is clearly a habit for this place. Only 2.5 employees working when I arrived. .5 because one guy started, helped 2 people and then walked around for 15 minutes. 5 employees working when we left. Up selling also a huge issue here. Employees unphased by long lines and showed no rush to help people, even the manager who came out to help. Place is cheap but will go with a little more expensive next time, not worth the hassle. Other than that everything else ok.
Very bad experience. I ordered the Managers special on the website because it was same price as the full size and it said full size car or higher. When I arrived, the staff at the counter said the special is compact car, I told him that is impossible. He asked another staff what the manager special is, then told me it is an intermediate. I told him it should be a full size car or higher, the staff said he could do nothing, then told me never chose the manager special. It ended up I paid price of a full size car and got an intermediate. There are lot of companies at rental car center, but when you get there, you have to switch to Fox's shuttle to get to their location takes about extra 15 minutes. I had good experience with Fox at LA, but definitely not here.
I don't get all of the bad reviews. I recently rented from them and they were very good to me. Sure you have lines and whatnot but what else would you expect in busy Las Vegas. I'm sure these workers get crabby due to the people they have to deal with. The one employee that I was working with was totally nice and wasnt grumpy or rude at all. You just have to realize that you are not the only one looking for a rental. The prices are not going to be wicked cheap and people should just know that.. My total came to 150 after everything and that is totally understandable. I had a great experience and will definitely rent from them again!
The pick up of the vehicle took an hour. The counter staff was friendly but in sloooow motion .The gate attendant was less than friendly. We were told to grab any vehicle from a specific row which we did and it was the only one there. But it was off limits once we reached the gate. So we had to drive it back around and park it. Then we were told just get one from another row which required swapping luggage just an added pain . The vehicle was clearly used last by cheech and chong it smelt so much of weed. (Or maybe it was the counter staff hense the slooow motion) The drop off attendant and the shuttle driver's are the only thing keeping this from being 1 star. Both shuttle drivers were great and the drop off attendant was very nice. Won't use again. Be prepared for a long wait if you do.
OUTRAGEOUS PRICES FOR EXTENDING YOUR CONTRACT!!!!! You actually get penalized for giving them more business. Overcharges and hidden additional charges. I’ve renting on monthly basis for 8 months in a row. You’d think I’d get some kind of discount, but instead the jack up the prices to double or sometimes triple the price of the previous month. Staff is rude and condescending and the wait in line is ridiculous. All rental agents work on commissions and will up sell you on everything you let them. Remember, the insurance coverage is not mandatory it’s an upsell buyer beware. If you did not take the shuttle there. They’re not supposed to charge you for it but they do anyway unless you tell them about it. THIS IS A PREDATORY AGENCY THAT PENALIZES YOU FOR EVERYTHING LIKE EARLY RETURN, EXTENDING YOUR CONTRACT, MANAGERS SPECIALS ARE A JOKE, THEY NEVER HAVE THE CAR YOU WANT.
I had a reservation which made my experience a little better than those around me but it was still unpleasant. I had everything the employee needed right away and she still managed to look like I was inconvienencing her by just being there. I was expecting a certain charge yet when she told me the total it was 150 dollars more than what I was expecting. I asked why and she said "Because that's the price". I asked why she was charging 150 more and she said "Cause I have to!" (Can you hear the attitude, because I could?) I asked why again and she said it was a deposit. I know sometimes there are deposits but it is usually explained better. After we worked that out, she said I could go pick my car from either section 1 or 2. Out I walk across the parking lot...no cars. Back in I go. She won't even look at me so I asked the girl next to her what to do. She told me to go to the next row. I did get a car but I will not be using this company ever again! And if you don't like your job and you have to complain about people just walking in the door...get a different job.
HORRIBLE place. No where on website does it tell you they want $1000. Dollar deposit. And their not very helpful. Waited over 30 minutes before they told me about deposit. And NO ONE else was asked for that. The ones I heard were $150. Deposits. If I could give them NO STARS I would. Or minus 10. And they wont take debit cards from locals. THEY SUCK.
The staff are ok. The vehicle is terrible. I understand it's a you get what you pay for but this time it was bad.
I would have rated a lot less, but the attendant at the counter saved it. When we first arrived, there was a huge line and barely any staff. Took us about an hour to get through. By the time we got to the counter, we were extremely frustrated (as we already had to take two shuttles to get there). Allan, however, took extremely good care of us. He was funny, and extremely nice. Completely changed our mood. He would earn FIVE stars for sure. The vehicle we had was great. However, it almost didn't happen. There was a small mix up in the beginning and the car we received was smokey, with stained seats. It wasn't what we were supposed to have, (it was a mid-size and we were supposed to have a small SUV) however, Allan fixed it in no time. We then had the correct vehicle, which was clean and perfect for our travels. Drop off was much easier. Pulled up, an attendant came and we were done in no time. Without Allan, I would have rated the experience about a 3, but he absolutely changed it. So thank you ALLAN!!! I will rent from Fox again!
I got what I paid for. I needed a quick two day rental while my truck was being serviced so i found Fox online in Las Vegas and rented a mid-size SUV for $17/day....seemed like a great price. I arrived at their distressed facility off Las Vegas Blvd on a Sunday afternoon and only three people were in line ahead of me but it took nearly 40 minutes to get to the front of the line. When I was finally called to the counter Eddie didn't say hello or welcome or even make eye contact he just asked my name and said he needed my credit card and driver license. He then asked if my wife was going to be driving. I said yes and he said it would be a $12 per day charge. I said that other car rental companies didn't charge for a spouse and he proceeded to lie and tell me that only happens in California where it is the law. I have rented hundreds of cars for business and pleasure and anytime my wife has been with me I have been told spouses do not cost extra. Anyway, the customer service skills for every employee I encountered were just pathetic, with the exception of the young man pumping gas into my rental, he was very nice. I met him only because Eddie told me my rental would be full of fuel but it was not. I have owned an insurance agency for nearly 20 years and if Eddie came into my office to apply for a job I would turn right around and show him the door and tell him to come back when he learned how to speak proper english and treat a customer or client like you treat a guest in his home. If that wasn't enough reasons to shop elsewhere... they have an EARLY RETURN FEE and you are forced to sign away your rights to a lawsuit against them. Pay the extra $5 to go to Enterprise or Alamo or Hertz. It's a mistake I won't make again.
There are better and watch for over jarges about a week or two after return keep your paperwork for a month once you return home
Had a great experience. Picked up my reservation and dropped it off a week later without any issues. Everything went smoothly like I wanted.
As i could not give a negative feedback, giving 1 Star. I rented a car from Fox rental in Vegas to go around and visit few National Parks Grand Canyon, Zion National park and few other places. After taking the car, noticed that the Brake Routers were having some issue and we were 400 miles away from the location. I wasted like 6 hours extra driving 40 mph on 75 mph ( as before i missed couple accidents due to the brakes not applied properly). Now the issue occurs when i visited the location to report the issue and change the car. The guy supposed to call him the supervisor on the returns section, was behaving very rudely and arrogant behaviour. When told him the problem and he was speaking very sarcastically. All that i requested at the end was to waive my one rental and extension (which i happen to extend for we could not cover all the places). Neither at the counter nor at the customer service did anything. All that they said was we are really sorry for the inconvenience. Finally i would say that never ever rent with this location Fox Rental. Worst experience ever had.
They only had 2 employees working at the front desk. It took me 30 minutes to ride the shuttle that is really far from the airport and then I had to wait for an hour because they are so busy with only 2 employees working. The guy who helped me was super nice until I turned down the insurance and gas that they are offering.
I'm not sure why are people writing bad reviews here but I just came back from Vegas on Sunday after renting car here for a week. I picked my SUV on March 31 I was served by Steve who did make me buy liability Insurance even though I said that I had my own but he stated that because I'm from Canada that is not valid in US I didn't argue with him and did buy it that added another $97 to my bill so I paid for a week $275. He let me chose whatever SUV was in line 5 of their lot which had like 10 to chose from. I chose Mitsubishi Outlander was great clean worked perfect. Return was smooth took like a minute they refunded my security deposit right that day but took 3 days to show on my credit car. Over all this was great experiance I would rent here again no problem. Their shuttle drivers were awesome very polite and didn't wait for them long at all.
The staff treated us outstanding!! Even when we came back the next day to ask for a different type of car. We highly recommend this rental car company. We use them all over the country.
This was our first and LAST time renting with Fox!! You had to take a shuttle from the airport to the rental car building. And then take yet another shuttle to the Fox rental building which was another 15 minutes away. Once we got there the line was at least 25 people long and we waited just over an hour to get to the counter to start our rental process. We had to pay a $150 deposit (which we weren't aware of) in addition to our $190 rental charge up front. When we returned the vehicle at 4:45 PM they said that we would be charged a $20 early return fee... our reservation was scheduled for a 5:00 PM drop off!!!! Then they wanted to charge us a $100 fee to clean the dirt off the outside of the vehicle. It had rained that day in Vegas, which is unusual, so of course our vehicle had mud splatter on it from the puddles on the road. Also. When we checked in the vehicle I asked for a printed receipt showing we returned and they said I would have to go inside and talk to the agent. Luckily there were only 2 people in line. But I still had to wait. I told the agent I wasn't happy about the $20 early return fee. He said it wasn't a fee, but it was hard to explain and on and on. And he ended up taking it off. I told him that unfortunately this was our first and last time renting with Fox and he flat out said, "You'll be back. We have the best rates." I told him I guess customer retention must not be Fox's strong suit. And the. I overheard another custom say the same thing. That it was his first and last time. Long story short, I would NOT reccomend Fox. They have a lot of hidden fees and they to nickle and dime you for everything. And customer service is subpar!!
I'm writing this review while in line to pick up my car. There were probably 8 or 9 people ahead of me. It's been a half hour and now there are 4. At this rate, it'll be an hour by the time I get my car. While they have ten desks only two are staffed. For the few dollars I saved it just wasnt with waiting an hour. Add the extra 15 minutes it takes to get here since it's an "off-site" company from LAS and it really doesn't make sense. Lesson learnt. Update: it's now been an hour and we are down to one desk being opened. The last rep just got up look for someone else. Sad...
We rented a four door jeep wrangler and was expecting a potato based off the reviews. We received a brand new jeep wrangler for a quarter of the cost of competitors. Line was a little long but for the price I can not complain. Returning the car in Los Angeles was extremely easy as well.
Incredibly slow service. Stood in line for 1 hr. Had to take 2 shuttles from airport that took 1 hr to reach from baggage claim to Fox
The WORST RENTAL CAR EXPERIENCE EVER. First shuttled from airport to rental car area, then told Fox rental is off site so we must take a Fox shuttle. My husband is an amputee, the shuttle driver said their handicapped shuttle is in the shop so we have to take a taxi to Fox. We get to fox and their is a sign "New Policy" stating that customers using a debit card MUST PAY A $400 DEPOSIT in addition to the rental cost. If I pay with a credit card the deposit is $150. So my husband gave them his credit card and his passport. The rental clerk said he needed to see my husbands driver's license because he CANNOT ACCEPT HIS USA PASSPORT AS ID. My husband is not driving (amputee). So Fox in order to get a car I had to pay over $600. This process at Fox Rent a car took 2 hours. I rented the car because after the flight, taxi ride, heat (109 degrees) and disagreement at the desk, my disabled husband needed to get to our hotel to relax. NO HANDICAPPED ACCOMMODATION, RUDE CLERK AND UNKNOWN POLICY UNTIL I GET TO RENTAL OFFICE.
Avoid this place. Took 3 hours to get out of this place with a working car. Extremely low end. Long waits. Small car selection. After long wait our first car had been in accident and Fox repaired the exterior body but not the brake and insides. While driving car and turning right front tire rubbed and made terrible noise. Returned car and waited another hour for replacement car. Took 3 hours to get out of Fox car rental office. Terrible.
Great rates, terrible customer service. Honestly, you'll have a better customer service experience at the DMV. The last time I rented from Fox one of the reps took a break between customers to walk through the lobby, take a drink of water from the fountain, paused to watch ESPN highlights on the lobby TV, then walked back to his counter to help the next customer waiting in the long line. When another employee suggested that he needed to work faster, his response was "I'm here for eight hours no matter how fast I go." You can't make this stuff up. A little extra cost is worth avoiding Fox's checkout counter.
A little late posting this, but better late than never. My friends and I rented a Chevrolet Impala for our visit in Vegas and road trip down to LA in July 2018. When we got to the booth, because we were talking about missing out on being able to off-road because it was too expensive, the guy at Fox Rent A Car actually surprised us with a free upgrade to a Jeep of our choice. We got to drive a new fully convertible 2018 Jeep Wrangler with hardly any miles on it. It was such a nice gesture on their part. I will definitely be using Fox Rent A Car next time I visit Vegas if I need to rent a car.
Cars were disgusting. We thought we would save the money and come here but when we got to choose any car in the row they all had coffee/mud/dog hair/mystery stains all over the interior. They’d obviously never been cleaned. We left. Don’t waste your time.
Highly recommended over other companies in Vegas, including big name ones. We got a free upgrade. Great service, reasonable price. 2 things: 1) no direct shuttle from the airport, you have to the airport shuttle to the rental car hub then another to Fox (same on the way back); and 2) very high deposit ($400).
Worst service!!! It says it’s at the airport and it isnt it is 40 minutes away. After waiting 1 hour in line for the 2 staff to manually check you in and I mean manually ... the staff didn’t have his reading glasses so we actually had to read the info on the drivers license to him!!! After you finally get your car it takes another 30 minutes to leave because each car must be checked by the one person allowing you to leave the property. All of this would be tolerable if at least the people working there were some what nice. It sounds like a deal but factor in the 3-4 hours it takes it is not a deal. Go anywhere else!!!!!
Manny is the best! We use fox all the time and he is 5 star all the way! Will return soon, exceptional staff team!
I read all the negative 1 star reviews. Maybe I was lucky but I did not had any big issues. In general everything was pretty good. - The rental process in general was flawless. From the beginning to the end. The office employee was even to save another 15 bucks when he asked me when I will bring the car back. - Employees were not very friendly, but did their job properly. Similar issue with other car rentail companies but the top ones. - I had to check all cars from my price range out in the beginning, as the majority of them had some issues (cleanliness, smoke smell, high milage), nevertheless I was able to find a proper car. - no issues with waiting times, 8pm/6am - Price was ~ 40% under the competition, I rent a mid size car for 1 Week. I would book again.
An additional shuttle required. Place makes the DMV seem fast. Avoid at all costs
Was going to rent here, but after reading the reviews, I remembered why I haven't rented from them for years and years. While reading the reviews and looking at the photos, I had flash backs and remembered an experience of waiting and waiting and waiting and waiting..and waiting. Thanks to all the negative reviewers for jogging my memory of when I had told myself oh so many years ago, Never Again! Glad I won't have to put up with all the unfortunate issues so many reviewers have explained here in just to save a few bucks. You get what you pay for in all things in life, but the reviews seen here are on the verge of exposing shear corruption. So sorry for all those who experienced less than even basic expectations being met. Thanks also be to the internet gods these days to allow us to track and critique lame customer service and bogus companies in this type of forum. Companies should try not touting how great their growth is on websites and focus on hiring better employees and invest in their success while under their guidance. Seems someone is truly missing the mark here and obviously still doesn't care after all these years. Shame on them. NEVER AGAIN!!
The van we rented for the week was nice, clean and we had zero mechanical issues. Drop off was stress free, quick and very easy. There was quite a line during pick up (1am) and the building was hot and stuffy, but they got through the line fairly quickly. Would definitely rent from them again.
Not really an airport rental because location is offsite.
Rented with them because we were taking a 17 hour road trip with 2 kids in the back and they advertised we could get a Toyota Rav 4 or something comparable. When we got there the only 2 options available were a Jeep Renegade (standard) and a Mitsubishi Outlander Sport, neither in my opinion are comparable to what they said we could get. Take my advice and go somewhere else! UPDATE! There was only 1 car to choose from as the one we wanted didn't have a key.
When I returned the car I was informed that I would get my deposit back in 5 days, after a month no deposit, I call and they say I've been refunded already but there's no money back from them in my card. Am I the only one with this problem?
It was very nice and easy to rent the car and return the car! The people are very very nice
When i made reservation on website price was 164$. But when arrived at desk it become 411$
We had a good experience with Fox despite negative reviews. We rented a Kia Soul from Feb 26-March 6 and paid $150 plus gas (and a $150 deposit that is refunded after returning the car). The car was very nice and the perfect size for our trip; there were quiet a few scratches and some chipped paint on the exterior, but we still chose the car because we were able to fill out an inspection form before leaving and noted all of the previous damage. Upon returning the car, we had no issues with them trying to charge us/blame us for previous damage. We didn’t get the insurance because my boyfriend’s car insurance policy covers rentals. We had no issues with this. We didn’t use the airport shuttle service and opted to pay $12 for the Uber from the airport to their facility, about 10-15 minutes away. I’m rating 4 stars because as mentioned, the car had a number of scratches. We also had to wait in line for almost 45 minutes when we went to pick up the car. There were only 3-4 people in front of us, but the people at the desk were moving slowly. They were all friendly, though.
My experience was great. I got a 300M for 3 days for less than $100!!! No wait at the counter, picked the car I wanted and was on my way! The lady at the counter was extremely awesome!!! I will rent here again but I recommend giving yourself a little extra time for the shuttles...
WARNING WARNING WARNING DO NOT RENT FROM FOX I have rented cars from many places all over the US and this experience is by far the worst in every category that I have ever seen and to I will happily pay more for a decent rental car company in the future. CHEAP IS VERY VERY NASTY in this case. It is a double shuttle from McCarran rentals area so that is not good when you wait another 15 minutes in 97 degree heat to then be driven another 10 minutes south to a dilapidated building. It may take you an hour to double shuttle in 100c heat to get there. Then your experience will improve by meeting the rudest and disinterested counter staff most on minimum wage. Watch out not to be stabbed by 4 inch fingernails when your license is snatched over the counter as they mumble non plausible comments to you. Then be prepared to be blindly ripped of with excessive insurance coverage added to your rental in the hundreds of $ that you never requested as you are about to swipe your credit card. Something not right here! Explain that not every punter is not blindly stupid to being scammed. But wait, you then state you do not need the coverage as you have primary CDW on your credit card you are using to pay with. You will then be falsely told that if you do not take the coverage your car will be impounded by Police if you are stopped. Absolute nonsense and never had any issues. Threats and threats to hand over money without even asking for upgraded insurance coverage. The female employee which is listed in many reviews needs to be Fired!! Thirdly walk out to find your unwashed rental vehicle with dents, scratches sitting out in the hot sun. Drive the vehicle which has obvious mechanical issues such as very noisy rear diff or bearing problems. Lastly do some reviews and realize that you did not do due diligence on this company and learnt a valuable lesson. How is this company still in business?? You have been WARNED!!!!!!
Absolutely not worth saving a little money to use this company. It took over 2.5 hours to get car. I wish I was making this up. To get there, you must take 2 shuttles from the airport. After getting there we stood in line for over an hour (really) as there was only 2 agents. The agent told us everything would fit in the selected car. When it didn't he said-I guess I was not thinking about your situation. In the end, the hidden prices made the rental just as expensive as the rental cars that were closer to the airport that also have better support.
Far from the Rental Car Center, plus the shuttle is not that frequent.
Second time coming to Vegas and renting from Fox. This time we were in and out in 15 minutes. You get a better car than the other companies for the same price. The last time we came the line was really long and took almost an hour but we got a better car for less than other places.
Great pricing, shady location and two shuttle rides from the airport. Be careful as they may try to charge daily shuttle service to your rental bill.
I rent a car . The price was 50$ ( dodge)when I come to this place . They say they will give to me economy class car . And also deposited from 150-500$ and at the office say I need pay 1000$ deposit. So bad place , never come back . If you wanna save your time don’t go there !!!
Only loss of star for the 45 minute wait in line and the car being a bit dirty and a little banged up but all in all good rental experience. Painless.
Rent car in las vegas. First you need to know that it take two shuttles to get there they do not locate at the rental car center. Second they offering cheap prices online but when you get there they force you to buy insurance even if .you have one its a freud .Third the cars are not clean
DON'T RENT HERE, you will regret it! Horrible customer service, Super high deposit fees!
horrible service to locals a printed contract in hand and they would not honor it we are not all criminals nor irresponsible shame on you
Strawberry red head had zero personality, no greeting and no smile. When finished she said, " Choose any van in row 8." See photo....
Several months ago I booked a rental car through Fox for an upcoming trip. The price I reserved the car for was $530 for 5 days. When we got to the location, we waited for over 30 minutes before we were helped. Once we got to the counter, the employee was extremely rude and aggressive towards us. He then informed us that the "actual price" was going to be $906 (not including the hold amount). Almost double from what we had booked online for. We were frustrated, but had already checked out of our hotel and had no other option. Once we got to our destination, we decided to drop the car off the next morning to get a refund. The refund amount was only $273.75. That means we still paid $632.25 to rent the car for one day. That's still more than it should have been for the entire week. We were extremely disappointed and it ruined our entire vacation. The lack of customer service, the hidden fees and the over all experience were terrible. I have never been so dissatisfied with a car rental service in my life. I highly recommend taking a long look at the customer experience you have to offer, especially in the Las Vegas location. It is completely unacceptable to treat customers, or even another human being for that matter, so poorly.
Just don't bother with this place. We were a little late arriving and were told there wasn't a car for us and we would have to pay extra to rent. So we cancelled and went online and ordered again...guess what? There was suddenly a car available for that option. Totally tried to RIP us off. Service was slow to boot and rude.
Besides the shuttle bus, the service here is horrible. The man, Cody, who was at the front desk ‘helping’ us was absolutely rude and made lowkey racist remarks. He began acting hostile towards us after politely declining an offer he deemed ‘cheaper’, making us pay for things we should not be paying for. I overheard him talking bad about us to the next costumers in line as well before we left. He left an extremely bad representation of the company, as this is our first (and last) time renting from here. I would give this 0 stars if I could, however the shuttle bus driver was an absolute sweetheart to us.
We acquired the van through Priceline and prepaid 187bucks for 5 days was not bad until we got there to rent it. Because we used a debit card( unknown to us due to never mentioned by priceline or fox until standing in line) we had to put down a 400 dollar deposit to find out later so they could take money out of the deposit for gas, we drove the whole week come friday when I went to fill the van up I find it is an e85 vehicle, having not been told it takes e85 gas I went to 18 different gas stations checked Google and spent 3 hrs all over Las Vegas to find nobody has e85 gas, so took it to the rental place explained my predicament to 119.00 charge for 14 gallons of gas, I'm sure I'm not the first that they have done this to and had the desk clerk tell me I should have just got the prepaid gas refill at 3.39 a gallon when I rented it instead of 8 bucks plus tax...these people are criminals and stole 80 bucks from me by their omission about the e85 gas...... will never recommend them to anyone steer clear of this shady place they will figure a way to take your money
The two shuttle ride experience is more than enough reason to avoid and stay away from this rental car company. The first shuttle takes you to the mainline rental companies which rent cars at comparable prices - no difference at all. Then you get on another shuttle van that takes you further away to the off site- off site - off site location. Very frustrating and not clearly communicated - so thankfully you have the good sense to read reviews before renting. Maybe one day I will learn to be smart like you. Thank you for learning from my mistakes!!!
We waited in line a looong time. It is cheaper than other places though, so some of that is expected. Checking the car back in was a breeze. Nice people.
I was in and out in no time at all and am super happy. Would definitely rent from them again!
I rented a jeep wrangler in Sept. Was little worried reading reviews online. It turned out much better than expected. Price is better than others, car was new, pick up/return was good. Only minus is you need to take 2 shuttle to get there.
Don't rent from Fox. They confirmed my rental for a Jeep Wrangler, when we showed up they wanted to downgrade us to a small SUV while still charging us the original rate. They wanted us to pay more to get a small car. Buyer beware this company is a bait and switch. They showed no sympathy for not having the class of vehicle we rented either.
Long wait times. The person who helped us recommended getting a full tank of gas (70+ bucks) after we told him where we wanted to go. Did not even use half tank for visiting both the places. The prices are great through.
Javier at the fox rent a car in Las Vegas had excellent customer service and was extremely helpful when needed.
I would walk before I rented from Fox again. When I was picking the car up, I told Roger that I was planning to bring the car back a day earlier than initially planned, and asked what I needed to do to modify the reservation before I took it. He said to just leave the agreement as it is (this will later bite me). The only car left in the class I had reserved was filthy. They asked me if I wanted one from the next aisle (a downgrade). After quite a hassle, I got into a similar car to what I had reserved. When I brought it back a day early (as I told Roger I would) they charged me $20 MORE than if I would have parked it for a day, and then brought it back. Manny, the guy that “helped” me upon my return was worthless. The guy (Alex) that was apparently given the title of manager came over, and when I called him “Buddy” he turned to me and insisted I call him “Manager”, though I don’t think he’s ever actually “managed” anything in his life. They suggested I call Customer Service (WHAT???). Apparently they don’t offer Customer Service in person. You have to call someone for that. I made it a point to let them know how ridiculous this was, and walked out, eating the $20 plus the extra day fee. Manny and I exchanged words and he walked along the counter with me on my way out, challenging me to a fight. Sorry Manny... maybe 20 years ago you mighta had a chance, but that counter was your best friend. If you rent from this circus, be forewarned and do so at your own risk.
Not local friendly. Charge a $1000 deductible and dont allow debit cards. The rental was a good price but dont think I'll use them again.
I rented a vehicle to drive from Las Vegas to Utah. One of tires was showing low shortly after pick up. After arriving to my destination all tires were low. I am no mechanic but you can definitely tell Maintenance was not preformed like it should to secure customers safety. Now I have to drive 45min to the nearest rental location to get the vehicle exchanged. So disappointed. Tires show 44 psi but the tires show at 27psi on the dashboard. What a dangerous situation having to drive with tires this low. Putting air in the tires didn't fix the issue, they were low again withing 2 hours.
Slowest, least convenient experience I have EVER had renting a car...and that is saying something. They get two stars because they were cheap and actually had the car!
I travel frequently and I have to say this is the most pitiful rental car experience I’ve ever had. Another 10 minute shuttle ride from the shuttle station at the airport so at least 20 minutes to get to the rental car center and then a line 30 people deep with only two customer service agents checking people in. It took an hour and a half from the time we landed to get in a car and get on the road. Don’t use this place if you have some place to be! You get what you pay for.
Beware of this rental company and look for somewhere else, we rented a Toyota Prius for 2 days for flat rate for $16.99 from Las Vegas airport We refused for insurance coverage and had our own insurance apparently upon returning the car the employee name Jeniffer charged fees like gas fuel although the tank is full, loss and damage waiver even though there was no damages or anything in the car and some other fees like the airport transfer fee that when I did the reservation it’s already included when u are at the airport for free shuttle pick up.I returned the car 12 hours earlier than the return time just for one and half day but this company charged my credit card for for $114.22 and after talking to the employee name “Jeniffer” about what wasn’t right on how she charged me for all of this she show that she didn’t care at all. I am very furious with this company we rented a car to save money and it wasn’t a first time renting a car. Im leaving this review for people who are planning on renting a car in this company they scam the people and didn’t care at all, what you see is what go get. I work hard I wanted to save money for not going to big car rental companies but in the end this thief company stole my money. This company don’t deserve any one star, I hope this business stays in business, I believed that what goes around comes around.
Please do yourself a favor avoid this business! I needed a rental while my car was in the shop. I wanted to rent a Jeep Cherokee and after searching the web, they had the best price and it was even cheaper if you prepaid. When I got there the next morning, there was a line out the door. It was a 40 minute wait in line to talk to an agent. After signing off on all the usual items, they then surprised me with a $1,000 security deposit requirement. When I asked why that wasn't disclosed on the web page, they said "Oh, it is, but it's really tiny print at the bottom of the page." I asked how soon after the car is returned would the hold be released, they said "about two weeks." When asked if there was a credit for returning early, they said no to that as well. I found the staff totally lacking in surprise, empathy, or concern. The store was only half staffed while the lobby was full. They didn't have any Cherokees available and told me to choose something else. One of these things happening could be dismissed, but taken in sum, it represent a business that appears to be predatory and utterly uncaring about it.
We got into Vegas late last night and chose this car rental facility as an inexpensive option but the car we got had a loose door (driving down the highway seemed like it would fly off!) so this morning we had to come back and get a different car. They give us a new one, great, we load everything up and then tell us, nope, yet another mistake... This car is already accounted for .. A couple hours behind schedule and yet another car. 3rd time is a charm! Don't bother wasting your time with Fox, the hassle is not worth the low price.
We did not know when we moved that this is not at the airport rental center. Service people were pressing upgrades, insurance, gas, etc. Building was dirty. Rental car was fine.
Update. After all the issues and calls and hold times and “notes” they claim to put on my account because that’s all fox rental can do, unlike hertz, dollar, and enterprise. They charged me over 700 dollars accidentally. And after I showed proof that I didn’t have the car for 2 weeks they told me I should have my refund in 5 business days. Smfh. This place is truly a joke. If you need a cheap reliable car. Go to dollar. If you want a bigger name. Try enterprise. It obvious that fox car rental isn’t in the actual airport rental car lot and have a private dirt lot a few miles away because the standard of their cars don’t come close to the competitors. So hopefully in a week I will have my 700 dollars back. But let’s be honest. There will probably be another issue. Hopefully you have a spare 700 dollars to loan them for a week or 2 if you come here. Also, we live in a desert. Make sure you bring water. So when you’re in line for 45 min in the hot cheap building. They won’t have an 8.00 a month water cooler for the customers.
Different. They're not the cookie cutter rent a car place. We are trying them for the first time. So far I'm impressed with how well they handle their customers. I'll finish the review when we finish this rendering service. So far so good!
Experience with FOX. After reaching Airport shuttle area waited 15 mins for a FOX Shuttle to reach FOX Rental. Waited 15 mins for my turn renting a car. The person whom I interacted was a liar, I declined the prepaid fuel multiple times he just keep on saying some non-sense and even told car where I am returning the fuel price is $5. Even though their display indicated 10 cents cheaper, there is an added service fee. During the rental time my car was vandalized and my bag was stolen from the car. This has nothing to do with Fox. But when I tried to reach their customer care around 5PM on how to proceed further, No FOX representative was available to pick calls from emergency team and also no response for call back option even after a month. But there was an immediate response for accepting the payment of vandalized cost. Luckily, there was a FOX rental in Sandiego then I drove my car and exchanged my car. The person whom I met here was good. He helped me to swap my car immediately. Bottom Line: Car might be cheap you may get car immediately or it might take a while. If any unexpected things happens then definitely we are at risk. Not worth to risk for saving few bucks.
Completely messed up the reservation and made it for Los Angeles instead of Las Vegas and then change my reservation from a Jeep to a Kia Soul and charged me the exact same and also cut my reservation by a day causing me to change my plans for a funeral. I give it one star because of the guy at the desk who was helpful with trying to fix this but told us to call the company and then the company’s customer service is the worth thing ever made they said they would go back and listen to the record line from when the reservation made and they would call us back but never did.
I honestly had a great experience at Fox, even though I was a little worried at first after reading some reviews online. I was able to rent a car no problem, and had no trouble at all getting to the location once I reached the airport. Even though you have to take two shuttles, they run very frequently, and I did not have to wait long at all! Once I got to Fox, the process went by smoothly, and I was able to rent a Jeep for a few days. I had no problems with the car, and the staff there were very friendly and more than willing to answer all of my questions! Returning the car was definitely an easy process as well. I had a great experience with the Fox location in Las Vegas, and would be more than happy to rent from them again! I definitely recommend.
This is by far one of the worst car rental places that I rented from. The customer service was not the best. They were under staffed, and if they were over staffed, there were people there walking around not working. They even required me to pay a $400 deposit?? I already booked my car online and I don’t know why I had to do a big deposit. I had a 2016 Chevy impala and when I picked it up and drove it to my hotel that night/early morning the car started making a loud growling noise and it sound like either the rotors or the wheel barring was bad. Early that next day day I did a swap out for a new car, and it was a new 2018 Toyota Camry LE, and that was an amazing car! Rode excellent!! The rep at the counter even said that they have been doing a lot of swap outs lately and she didn’t know why. Well, after my rental experience I see why, Overall, I wanted to try a rental place I never heard before, but this location in Las Vegas is the worst. I would never rent another car from this location in Las Vegas ever again.
Sat in line for 60 minutes. There were only 5 people in front of me. 2 employees and 1 of them was training. The line is now 20 people long, hope you brought your over night bag because you are in for at least 3 hour stay.
The line waiting to receive the car was long. Did not have enough people working for the volume of customers. The car bays were not not adequately labeled so we ended up getting into the wrong tier of car even though they were all in bay 9. The parking lot attendant was rude when he told us to move cars. “SUV” was closer to what would be considered a mini van. The car interior was not very clean. Smudges on the windows, floor was dirty, odometer was cracked, etc. Shuttle on the way to Fox was old and in disrepair. Upon return of the car there was very little direction on where to go or what to do. Attendant who came over was quick with the checkout process but he appeared to be the only one working so it took a few minutes for him to come over. In the end, you get what you pay for. Pay a little more and get better service and only have to take one shuttle.
When I rented online it stated $150 deposit. When I went to pick up my rental I was told $1000. I will never rent from this place again!! Rude employees and false info on their website!! Stay away from here!! I am going to Alamo instead!!
Reserved on a 3rd party website for 2 weeks. Retuned a week early. Reimbursed me for the days I didn't use the car. No muss, no fuss! Pickup and returned with excellent customer service! Thanks Fox!
I purchased my car rental on Priceline and got a great deal with Fox Car Rentals. The pricing was a super deal compared to many of the other auto rental companies. I rented a Fox before and I've never had a problem. What I like about the Las Vegas location is the fact that they are not located in the airport. I made sure to purchase full insurance coverage when I booked my reservation. It's about 1/2 the price of purchasing at the rental counter.
The worst Experiance ever. Horrible service They give you a fals information, customer service bad the Manager was rude to me. Also the Clerk who had le my issue.?never Rent again from them.
Horrible Experience...just HORRIBLE !!! WAITED in line for an HOUR to pick up car. Staff was slow and seemed unconcerned about the LONG LINE. A man, who appeared to be a supervisor, wearing white shirt, different from that of other employees was walking around behind counter looking at the LONG LINE and did not hop on a computer to HELP! The drop-off process was smoother and only took a couple of minutes.
DO NOT!!! no one knew what they were doing it took 1 hr to get a vehicle to me. Went to leave and it was flagged for maintenance. Backed it up waited more until manager came out. He had no clue. It took about 2hrs from signing up to leaving DO NOT COME HERE
There is nothing pleasant about renting here. Do not waste your time as I have in utilizing this company for any purpose. There are plenty of places elsewhere that can fulfill your needs. If I could give zero stars I would.
I use to love fox rent a car. But they stopped accepting locals debit cards as a form of being able to rent. Now I take my business elsewhere.
You won't know till your get there and have your registration but they want you to have a electricity bill or medical bill, $400 deposit AND the cost of the vehicle...
We enjoyed our rental car for the week. Simple rental online, easy pick up. The facility just needs more staff to service the line since it gets packed so fast!
If you're a resident of NV living within 150 miles be prepared to shell out $500 for the deposit.. (Reason being is that there have been people that have stolen their cars) Understood but still not happy about it. I was told I could pick any car in the row I was assigned to and the inside of them were so dirty. Asked a gentleman who worked there if they cleaned the inside of the cars when people returned them, his answer was no. But there's a $250 cleaning fee if you smoke. Might be okay if your traveling to Las Vegas on vacation but not for us residents.
DO NOT GO HERE! They will try and charge you random charges Trick you into pre-purchasing gas. Try to nitpick any damage to the car even if it was already there and you have pictures. Charge you for an extra day even though you dropped it off hours early. Charge you for a second driver if they see you with another person.
looks cheap unless ur user 25, I was paying so much for insurance and underage fee, more than ive ever paid anywhere else. almost 500 for 3days which is ridiculous. the cars are okay but they have some little things that should be tweaked. some of them have poor brakes or such. I had to switch my car twice because of that problem. staff is mostly friendly but a few here and there come off as rude.
Long line moving pretty quick. Good prices. You need to put a deposit from $150-500 so be prepared
If I could put a zero star I would.. Do not rent from here! Not only do you wait and take 2 shuttles, you wait over an hour to get the car. The representatives don’t make you a priority, they take their time. And then they don’t even have the cars you booked! You may save a few dollars, but not worth it!!! At all!!! You get what you pay for. Plus the cars are old cars all banged up
The place looked super sketchy and then they wanted a 500 dollar deposit on top of my only 105 dollar reservation. I went elsewhere. The last behind the desk was polite and helpful tho.
Called to make a reservation the man on the phone confirmed that they would accept out of country credit cards. After waiting over 45 minutes in a line with only 2 employees working we were offered a way smaller vehicle for the same price since they didnt have the mid sized vehicle on their lot. And on top of that they wouldn't accept my parents out of country credit card even though I was told over the phone they would accept the credit card the employees were not the friendliest plus the vehicles come without gas you have to pay them for gas on top of the outrageously high prices. Dont believe their quotes on the phone or believe you get the same sized vehicle you reserved if I could give 0 stars I would. I bet all the employees add the good reviews. On Yelp they only got 1 ½ stars from 1405 reviews. Next time I wont only check Google but Yelp as well.
If you use a Debit card deposit it takes 14 days to get the money back....the agent will lye and tell you 4 to 5 business days..car are also beat up your better off spending the extra money and go with a name brand rent a car service.
Affordable, clean, great cars. One thing that makes this company great place is that they accept cash and debit cards as payment method, while others only do the credit card. I have always rent my cars via fox rent a car whenever i travel to USA. Its easy, simple and i would recommend it to all fellow travelers as well. - Finland -
Yeah. They’re cheaper, BUT, just how much frustration do you want to endure. You have to take two different buses to reach the facility from LAS. I stood in line with luggage for 40 minutes. At one point the middle-aged male desk clerk spent three times longer than he needed to while flirting on and on with a millennia female. He even left his station to escort the girl out to the parking lot. I was told to just go pick out a car from row 1 or 2, not told what to do once I picked the car. No directions about how to check out. guess what? No cars in those rows. Had to walk back in to the clerk who had helped me at the counter, she said go to row 4. So, chose a vehicle (they didn’t even have a compact car like I had ordered), finally figure out how to get to the check out gate. Then guy goes within apology “there’s a hard hold on that car, ho choose another one.” Well, I waste more time and I chose an identical car sitting in the same row and can then check out. Watch out! They have you sign that car has no damage but at night it is very dark in that lot. Use a cell phone light! Overall, it is blatantly obvious this is a terrible company who mistreat their employees. So, none of them give a care about you or the job they’re doing. AVOID FOX CAR RENTAL. they do business all over the country. Ask yourself, is it worth the hassle?
My favorite place to go get rental cars from. They have real good discounts and low price rentals. I rented a car many times for my trips out of state each being a week for under $100. U can also earn points that can be used in lieu of cash for ur rentals. They have a nice stock of cars too.
Poor location and horrible service. First off, this rental service is WAY off airport property. Yeah it was cheap but I would have rather paid extra to rent a car on airport property. Secondly, the line was’t terribly long but it took forever. I stood in line almost an hour with only 8 people in front of me. The big name rental services know how to move customers in and out. Not Fox. The gentleman behind me even complained that he missed his business meeting due to their slow service. Lastly, the customer service was poor. When I finally was next in line, I went up to the counter to the rep once he finished with a customer. He told me “I’m not ready for you.” He then slowly walked into the break room and started watching TV. Needless to say it was not a good experience. Pay a little more just for a better service and less headache and rent from a reputable rental service.
Slow service at 7pm onwards. 3 person on the counter for a long line of people. Awful smell at this center. I know their people work hard but they got to do better.
don't know why people give 1-2 stars. i'm constantly renting in my trips throughout the world, US including. service here is just of the same (good) standard. the paper process was pretty quick. got my car less than in 20-30 minutes being 4th in a line. drop off took only 2 minutes. just be aware of the deposit which will be around $400 if you're using a debit (not credit) card. great car (Outlander) for its value. totally satisfied. as to location - well, yeah, you gotta change a shuttle once, but i didn't wait at all for neither. uber price from the place to an airport $20-30.
Absolute worst customer service I have ever dealt with. Had an issue in Las Vegas getting towed in what we thought was a parking lot we could park in. couldn't get any help out of roadside assistance to get the car or our belongings out of the car before heading back home. They just wanted to blame us instead of working with us. Very rude customer service. Ended up costing us thousands of dollars because they would not help us.
Renter beware! Fox had a REALLY cheap rental rate so I chose them. IT TOOK OVER 1.5 HOURS TO PICK UP MY CAR. THEIR LOT IS NOT AT THE MAIN RENTAL LOCATION you have to take 2 shuttles and then the lines were really long. The car I chose is brand new AND awesome so if you aren't in a hurry and want a cheap rental Fox is ok.
Cheap rentals. They bump you up on their own insurance vs travelocity insurance. Car had no washer fluid and was low on brake fluid.
I was helped by Gil Gallego and he was just so great! Buying a car can be very stressful and confusing. He made the whole transaction go smooth. I recommend you to go to Findlay Honda in Henderson if you’re looking for a new car and ask for him!
Simply the worst experience ever. Their pricing and invoicing is confusing and dishonest. After a terrible renting experience now they have overcharged me and they are trying to get more money from my credit card. Stay away from this horrible business.
This is the second time I have used Fox rent A car. The first time wasn't bad. But the second time they did not have the car that I had booked and paid for 3 months in advance! In the beginning all I got was excuses why my car was not there. However in the end we made a deal on a class of car lower than I chose. Although this did not make me happy, I would have rather had the car I rented, it got us to where we needed to go. They have the cheapest rental rates in Las Vegas. However do not be surprised if something is wrong when you go to pick up your car.
Had a reservation in Las Vegas, they would not rent since we didn’t have plane tickets at our destination, purchases plane tickets while there at Fox for proof and still would t rent to me since I did not purchase my ticket sooner!!! Very poor customer service!! They do not care if you are stranded ~ save yourself the time and trouble and book ELSEWHERE!!!!
Booked a premium sedan and got a confirmation of "Dodge Charger or similar". Turned up and had to pay nearly double due to the insurance and came away with a Chrysler 300, a very average car at the best of times. But it wasn't the best of times, ours was tired and dirty with broken switches, loose upholstery in the trunk and badly maintained brakes which were prone to overheating vibration throughout our trip. Tried to tell the agent on returning the car about this but he didn't care. Worst car hire experience ever. Go elsewhere.
I picked a car out in the dark after 2 shuttles from the airport. This was one of the most unpleasant experiences I had in a very long time,I wished I would have checked the reviews before bundling our vacation..
Cheap rental car agency, no complaints
Terrible terrible terrible!!!!! From the time I got off the plane, to the time my rental car was in my possession it was over 2 1/2 hrs!!!! We waited FOREVER for the 1st shuttle bus to pick us up and then waited a solid 45 minutes for the 2nd!!! Absolutely unexceptable!!! Then once we finally arrived at the center I waited 30 minutes to get my vehicle. I was the 3rd person in line!!!! I have rented with Fox before without any issues, but will NEVER rent from this location again! I would rather walk!!!! Bonus- was told to get a car out of lane 5 and of course there were no cars available. Had to wait to be told which aisle I could pick from next! Terrible!