Reviews of ACE Rent A Car (Rent Cars)

Jeff Walker

They did not support my reservation. Sent emails to company CEO and President, who's email address are listed on their website - NO response. Sent Express mail letter to each NO response. These people could care less about customer service. Do not use them! You will regret!

DeeDee iamglamm

Every customer service agent was extremely helpful. I use a cane n the staff went above and beyond to assist me to the airport safely after returning the vehicle. The Toyota Corolla was clean and wonderful. I will definitely use ACE again. Thank you.

joe chen

We rented a car two weeks ago from this place, we paid over 40 dollars to rent a car with broken A/C and low tire pressure. They got mad when we complained to them , really? Should rent a car from other places.

Yuliy Babushkin

Renting over the phone was easy Rate pretty fair - I did my booking 2 weeks in advance Instantly received email with confirmation At the airport (Tampa) it took 10 minutes to do the paperwork and 5 more minutes to pick a car almost new clean and shiny

air Mile

Super friendly staff. Katrina K. Cool guy Geo Helpful J..J. Lot is wide and easy to access vehicle. Straight forward lot and along LV blvd..

Nikole Davis

Frequented this location a few times for road trip rentals. They have since moved to the airport.

Patrick Hughes

Easy reservation, easy pick up, good car. No problems yet with one day to go.

Daian C

The staff was horrible the car smell like someone smoke it in and they had me going back and forth with in 3 counters for check in saying "she will help you" Plus I will never use this company again they are the most dysfunctional and have the most rude staff you can possible find

Karen Jeske

We arrived at economy rent a car at 12:30. We got to speak to an agent at 2:00. The agent said we didn't have right info and even after we showed our military id. He said we need more info. Thanks to my children coming to help us. We finally left at 3:28 . To get a van that was dirty. Even told the agent the van is dirty, really didn't seem to care.

Sara Gifford

My sister and I were double charged for an additional driver. When I spoke to Darrell, one of the managers, he was as rude and condescending as he was when I picked up the car. He implied I was too stupid to understand the billing when I was looking at their invoices. Do not rent from this agency. I cannot stress how horrible Ace is and will never rent from this company again. Sara Gifford

Marvette Adderley

Im very upset right now I made holiday plans to pick up a rental the angent told me if I use my credit card I won’t have to pay the deposit I then repeat what she said back to her just to confirm because I had a issue before with this an she said yes...called today to my pick up location(Tampa airport) to confirm an what she told me was not true they told me that’s the policy but I can call coperate because it’s nothing they can do...I called coperate they don’t me all ave are independently owned an it nothing they can do it’s up to the location now but the location told me they can do anything now keep in mind I’m a repeat customer anytime I need a rental I go there or send people there so now my holiday plans are ruined because of the agents yet again giving the wrong info

F Norton

Y'all suck. U should put in bold print we need a round trip ticket.

Maribel Olivera

Very friendly staff very helpful im so happy i found then i couldn't believe it they were in my own town so they will see me again LOL

Russell B

Worst customer experience in the business. Waited 45 minutes in line for an associate, made a reservation with Thrifty online while waiting and was out the door in 10 minutes with Thrifty.

Lin Culvet

Made reservation, they took info and credit card info. On day of reservation I show up and they said their computers were down and they couldn’t rent. I argued that they had my rsvp and credit card info... but they wouldn’t release a car. It was Labor Day weekend and most car rental companies were sold out. I did find a rental car but at an much higher price. Not renting for Ace ever again.

Brian Jenkins

Really just miserable customer service.

Laura McHargue

We rented a car at ACE in San Diego. We booked through a Hotwire blind rate and I was nervous when I found out it was through ACE but it turned out to be a good experience. The car was nice and clean, and we didn’t have any issues with it. All the staff we interacted with were friendly and helpful. My only complaint is that ACE in San Diego is not located at the main airport car rental facility, so you have to take two shuttles to get there.

Ben V

ACE Car rental deserves a zero star. This is by far the worst car rental company I have ever experienced in my life! I am a Las Vegas resident who has been renting cars to drive to southern California for 15 years. I have never experienced such unprofessionalism with the employees and just pure disappointment. Because I am a Las Vegas resident, I was told by the staff I am required to have 2 utilities Bill's from my current residence, a paycheck stub from my current employer. When I asked why the man at the desk said..."Its our policy with locals because locals are more likely to steal or damage the cars" I was absolutely shocked at this. I was standing there with my son and my niece, both kids. Really, ACE Car rental? Yes, I was there to give you my driver license, current vehicle insurance, and current credit credit card, just so me and my family could steal and or damage your car. The man at the desk, a stocky, Black Male Adult, seemed so uncaring and unemotional, I had no doubt at that point he is used to giving EXTREMELY bad service as my shock and disappointment didn't even phase him. I seriously recommend to anyone reading this review...AVOID THIS PLACE AT ALL COSTS! YOU HAVE BEEN ADVISED. To ACE rental company, you need to seriously reevaluate how you do business with locals. Also how your employees represent your company. Because what I went through was a 100% embarrassing, unprofessional, moment.

Sammy Lopez

Service was quick, fast and easy. The staff is friendly and personable. Using them again and highly recommended

Ruth Eisenzimmer

I wanted to rate it zero stars but that wasn't an option!! Traveling to Tampa by myself to spend a week with my neice went to get my car that I reserved and they had no car for me!! Ended up renting from Avis and paying more than double!! But I have a car!! Thanks Ace for nothing and for leaving me way less sendings money on my vacation!!!

Teresa Pere

Arrived to ATL airport 2 hrs late for my rental car reservation. The ACE attendant was very rude at counter, basically told me he had nothing unless I wanted to pay an additional 10.00 dollars a day. Along with noting, it was my fault I should have called. That's great advice if I wasn’t on a plane. I probably would have paid the difference if he wasn’t so brash with me, and maybe offered a little empathy or for goodness sake Customer Service. So I took my luggage went to Advantage car rental, received great customer service with a better deal. I will never use ACE again if these are the individuals working behind the counter....

G P

Get what u pay for

Yusiel Marante

HORRIBLE CUSTOMER SERVICE ,THE GUY WAS SO RUDE I CANT BELIEVE THAT AFTER PAYING FOR A COMPACT CAR THEY DIDNT EVEN HAD THE VEHICLE I RESERVED AND THE GUY WANTED TO GIVE ME A MINIVAN ,THEN WHEN I KINDLY ASKED FOR A REFUND HE RUDLY SAID (GET OUT OF HERE!!!) AND I WILL TAKE CARE OF REFUNDING YOUR MONEY ,SO NOW I AM WITH NO CAR RIDICULOUSSSS!!! , Please if you value your money do not reserve any vehicles from here Fair warning

josh crook

The agent was extremely rude. I Had reservations for "economy or larger" and the agent was going to make me wait 2 hours because he didn't have any economy cars ready. They did not honor the car i had booked and even showed the agent my reservations it said economy or larger. His response was "thats managers discretion " I immediately booked with Alamo for a cheaper rate and got my car instantly. I will never rent from the rude agents in Atlanta again.

frank scacalossi

Over an hour of waiting; had to take an extra shuttle to get there, we were told at the desk that it is ILLEGAL not to have their extended insurance (negates the savings 100%) and they made us wait in the car while they did the vehicle inspection. All of this was dude to poor planning, poor processes, lack of automation, zero efficiency. Vehicle screeled horrendously, needed new brakes. F minus.

Al Carlile

The employee at the counter was very cold. Acted as if I woke her up. Clearly not a happy person. I waited For the attendant. Then I waited for the car. Not yet ready to be a rental car company.

은성조

I had a satisfying experience with ace rental car company. The car was exactly what I expected and it was really clean. Thank you for this great service with reasonable price!!

Adam Palmer

Terrible. Avoid at all costs. Process of getting a car was the most painful and drawn out experience of any rental car service I've had in recent memory.

Adam Spector

Awful experience at the Miami Airport location - the license plate tags on all cars were expired so they couldn’t rent out anything and the manager (who had the tags) didn’t show up for work. The workers offered no help and only explained that he “was more confused” than me. Ace is a poor excuse of a business.

Anthony Houston

No I did not

Brendan Rhodes

Counter staff Missy was rude and certanly not friendly. Car had a chip in windshield noticed after we left the airport. She made us return or she wouldnt cover it. Then they said its ok when I returned. Insaid its not ok if it gets worse. 4 phome calls and then they made me walk all the way back inside to the counter again for a replacement rental. Mossy made it seem like it was my fault and the fact that I had to return there damaged car was bothering her. Like Inwas inconveniencing her. I told her I would like to begin the stuff I had planned for the day and how much trouble this is causing. She replied “ sometimes you gotta do what you gotto do” . Aweful customer service

Fagan Leslie

Great car overall experience with attendance was great

ebony munnerlyn

Just had a experience. Went to the counter at 1035. Was told that the place was closed. Very nasty older man who lacks customer service . A woman of a different color was in front of me less than two minutes . The guy had time to assist her but he was very rude and nasty to me . Would never use them for anything and I suggest no one else . They need a entire change in their customer service presence.

Johanna Munoz

I had an awesome experience at Ace. The service was super quick and the Manager Anthony was great! He got us in and out super quickly. He walked me through everything I needed to know. 10/10

Racine Miller

This is my go to place when I'm in Atlanta. No hassle great customer service

Guadalupe Centeno

It was awesome ...!!

Marisol Rohena

The service at the counter was awesome. The vehicle was outstanding and returning was a very pleasant experience....price was unbeatable!

Michael Lester

WARNING: DO NOT USE THIS SERVICE! SUMMARY: ACE Rent A Car has the worst customer service of any rental car company I have ever used. You should expect to spend 3-4 hours waiting in line before you can pickup your car. You should expect to receive a car without a full tank. You should expect to be charged for not filling up the tank of gas upon return, even when it isreturned with the same amount of gas that you were given. Finally, you should expect that customer service will not answer or return your calls when you try to dispute fraudulent charges. RECOMMENDATIONS: 1. Plan 3-4 hours for pickup. 2. Take pictures of the entire car and your gas gauge when you pickup and return. 3. Force them to give you a receipt upon return. 4. Expect to wait 2-3 hours to get a receipt upon return.

Simone Thibodeau

They will keep your deposit unless you call them about getting it back. Not honest business dealings.

Dan Cavanaugh

Danger, Danger, Danger...avoid at all costs. Scam! No car available when we got there. Had to get another company last minute. STAY AWAY.

S Jenrette

Rent from anywhere but this company. Appears cheap on the surface but the staff will try to rip you off at every turn. From the Rental Agent telling me that "All of the roads in Miami are toll roads."In an attempt extract more money . To the citing stone chips on the front bumper of the vehicle as damages on me. My business credit card covers this but what a racket. That was my first time renting from this company at the Miami, Fl. location Never again.

Kristy Norton

What a joke, if I could rate them 0 stars I would. We reserved a van through ace, and when we got there we were told the van had been damaged but they would bring us to another rental place and get us our van for the same price. At the other counter we found out our rental was $60 more than the ace price. I was assured by the ace rep when I bring the van back I’ll be reimbursed the $60, and the guy showed me he had put it in the notes. When I returned the car, of course nobody wanted to reimburse me. The manager said I should send an email to accounting and they would reimburse me. Real shocker, we were never reimbursed. Don’t use Ace unless you want to be disappointed

jamal haghighi

Economy rent a car is honest no hustle at all. We very satisfied and happy with our experience. Compare to our experience in other car rental company so many ads on fees on top of everything end up paying lot of money. But economy make a trip complete.

Nikki Massie

The car rental process was easy enough. However, I arrived about 10 minutes before my scheduled pick up time to do the check in for the car and that was the time that they put my rental starting. But the time to return on my receipt was 24 hours from the time I originally reserved. (1 day rental) So when I returned I got billed for two days instead of one! The only reason this review isn’t one-star is because of the very nice employee who help me correct my bill. He was awesome. But in the future, if using this company, I will not approach the rental desk until exactly my reservation time. Lesson learned. As it turns out, I ended up getting charged for an extra hour, which I guess I can live with although I drove the car off the lot 24 hours prior to my stated return time and returned on time.

Kate valente

I rented from ACE when I vacationed in Tampa from January 3-10, 2019. I had a great experience, I was a bit nervous about renting from ACE given some of the reviews I read and the fact I had never heard of ACE before. It ended up being a great experience, check out was quick and easy and because I had proof of a return flight home, I had no deposit. My only complaint would be that the gas needle was a smidge under full (way more than 3/4ths but just under full) and was charged an additional $10.99. I realize this is your policy I returned the ca 6 hours early, had the gentleman who inspected the car when I returned the car mentioned that, I would have gladly went and added the less than $5 it would have cost me to completely fill the tank! I am however looking forward to my rental with ACE coming up in August 2019.

Ms. Blaha

I was happy with the overall price and experience, however, I was quite surprised when I got to the counter and they told me the unlimited miles were only for GA (the state I picked it up). Otherwise I only got 150 miles a day-any miles above that were .29 cents per mile. I was shocked. I booked the reservation on Expedia and just saw the unlimited mileage. Please make sure you read everything when you book online so you aren't as shocked as I was.

Nessie Bee

Sean gave me the most horrible experience I've ever had. I'm in sales and i know that they make commission on every add on. This guy didn't even know where we were going and already assumed and added extra miles onto our bill. Then he called our insurance and our credit card company to validate collision coverage which i have and he said that I still had to get their insurance because my insurance didn't cover collision but my credit card did. My total went from 368.00 to almost 500.00. I cancelled my reservation and went to the next window with Advantage Rent A Car and got a better car and deal.

Ross Baker

Horrible offsite rental company. Long wait. No phone service except through national number and many holds. Airport shuttle not labeled Ace. No instructions anywhere how to get shuttle! Horrible customer service. What don’t they understand?

Jessica o

If you’re on any sort of schedule DO NOT book this place. They misrepresented themselves as being located at the Las Vegas airport but in reality, they are quite a distance away. My plane landed at 9:45. After that I found out I had to ride not one, but two shuttles on a wild goose chase through the city to find the place. Passing up several car rental places (that I could have easily took an Uber to if they were honest about their location) Once the shuttle dropped us off , we then stood in line for over an hour. There was only three people ahead of me. It was almost midnight by the time I drove off in my rental and I was the first person off my shuttle. By then the line was almost out the door. Definitely would not recommend

Sabrina Ford

Car was dirty when I picked it up in Atlanta. The attendant told me their car wash was broken. It looked like cat hair all over the seats and floor. The windshield wipers were in bad shape. It started raining really hard and we couldn’t even see out the windshield. I don’t recommend ACE Rental car.

Adriene Rico-Garcia

Mr. CLINTON M Will give you your first Comic, show for free, Very funny Receptionist.

T Britt

ZERO STARS! BUYER BEWARE! Stick with one of the MAJOR car rental companies, the hassle you have to go through to save a few bucks IS NOT WORTH the savings. 1. Only one (1) person working the front counter during our entire "experience", approximately 2.5 hours. 2. To rent "locally" you must have a copy of a utility bill. They say it is listed on the site, which after much searching, it is. BUT, it is in the SUPER FINE print that NO ONE reads. Also, if you are a driver licensed in FL you MUST bring a copy of you insurance card. I don't know about you, but I don't usually carry those items on my person, nor do most people. 3. After this 2.5 hour ORDEAL, we FINALLY get the rental, a nissan rogue. Car smells like puke on the inside, multiple scratches and dings on exterior, both rear tires are bad, the windshield wipers need replacement (Which we "conveniently" found out during a FL thunderstorm!) and it is in need of one hell of a tune-up. Thank goodness we only "need" this POS for 2 days. NEVER AGAIN ACE, NEVER AGAIN.

Moses Santana

After reading the horrible reviews I would've stayed away too. In fact, I wanted to cancel my reservation the moment I landed. However, upon my arrival, a lovely woman accommodated me with no issues and I was on my way. Thought I was receiving a Taurus but received a 2015 Camry. Great service. Don't be swayed by others, try it out for yourself. No, I do not work for the company. Giving credit, when the credit has been earned.

Radenko Kosmajac

My experience with ACE Rent A Car was very disappointing. At the Las Vegas airport there are shuttles that drive to a hub of Rent a Car companies. Practically all Rent a Cars are there, except ACE. For ACE we had to take a second shuttle. Once we arrived at their facility we had to wait 40 minutes in a line-up. After finishing all the paper work they sent us to another line which was outside in order to get the vehicle that we rented. That was another 30 minutes waiting time outside with no air-conditioning. All in all it was a very unpleasant experience.

mario estrada

Don't rent from this Ace rent a car... explceciy if your a local in Las vegas... they will now help in any way to make you happy.. also they want two bills like water or trash bill and if you don't have it with you they won't rent to you . They make you go back to your home to get it... I will never deal with them again...

Leslie Coley

Worst experience ever...I was 15 minutes late picking up the car. They had rented it. They tried to get me to rent another car that was almost double the one I had reserved. I WILL NEVER USE ACE AGAIN!!!

Lucille Hicks Wallis

Shaw, is a very kind and gracious man who helped me when no other agency would. He is a 5 star in my book. Highly recommended!

Lorenzo Del Moral

The most unprofessional staff ever. This company will trick you into signing up for their insurance and tell you they will not rent you a car without their personal coverage!!!! Disappointed in this place and its employees. I can not believe this place is still In business after reading the reviews. The location is not with the other car rental agencies and ACE does not pick you up from the airport nor drops you off at the airport you have to take a shuttle to the car rental hub then get picked up by ACE and the same goes for trying to catch a flight. The very poor customer service and dirty cars are not worth the couple bucks you will save renting from here.

T Staff

Great Customer Service. Dirty, slightly damaged vehicle. Make sure to inspect and note all damages.

Gail Leggio

Very friendly and knowledgeable sales rep.really helped me understand toll road passes and insurance for vehicle. Best car rental price ever!!

Kemi Owoeye

Customer service needs a little boost: the lady at the counter has no welcoming attitude The lady in the garage was very rude and probabbly not happy with her job! Car is clean though and the guy who brought my car up is ok

Olga Taran

Please avoid and rent elsewhere! Was tricked into buying rental insurance that I did not need. I was fully covered by my own insurance company and my credit card. Told the agent I do not need any additional coverage but he proceeded to trick me into signing up for it anyways. Should have paid more attention but I would rather rent somewhere that I can trust the staff to do what is best for the customer. My original $25/day cost turned into $41/day. Worst location. Had to take 2 shuttles just to get to the lot. Never had a car rental experience so bad. Highly suggest to avoid ACE LAS.

Katy Parker

If you value your safety, DO NOT rent a car from ACE. We picked up our rental car last Friday and were only 20 minutes away from the airport, driving in the far left (HOV) lane on I-85 when the left rear tire blew out. Thankfully, I was able to cross 6 lanes of traffic (with many tractor-trailers) to get off the highway and exit before the car stopped moving. Our entire family, including me, my husband, and our 7-year-old daughter were in the car. When we called ACE, they immediately told us that it was our fault and that we would be expected to pay for the tire. They didn't offer to bring us another car. My husband changed the tire and put on the spare, and we slowly drove to our destination (in town for a funeral) and parked the car until we returned to the airport on Sunday morning. When we returned the car, ACE reiterated its demand that we pay for the tire. We are disputing the charge. This is a terrible company. We will never rent through them again and are telling everyone we know about this experience, including the Georgia Attorney General's office. I feel that we are very fortunate not to have been hurt or killed. We took photos of the tire, as well as a photo of the spare, which was sitting in water in the back well. I suspect that the tire that exploded had dry-rotted.

Tyrone Wright

I was actually ok with the check in. I was unhappy with taking the shuttle from the Airport to the rental car facility then get into another shuttle to ACE. I was dark driving up to the facility. The driver was sort of nonchalant. Finally I was not happy with the checkout of the vehicle- the check out rep was shavez-??? He was unprofessional, used language like WHAT- whatcha mean by asking is there someone coming. He also just walked off when he finished pictures didn’t give any acknowledgement of thank you or have a good evening we appreciate you using ACE. I personally would not recommend this rental car company ever. Thanks

David Wyatt Abeyta

Appears to be an inexpensive alternative...a deal... until you buy the insurance and the gas scam option. This is probably typical with most rental car companies BUT this one was not worth the trouble. Primarily because of the location of the site. You get shuttled from the airport to one location and then shuttled again to a 2nd location! When you're tired and ready to refreshed up... you have to be shuttled twice...before you get to take your car. Inconvenient! As I write this, I still have the "Hold" on my credit card....receipt is already prepared...annoying! On the plus side, the shuttle drivers going and coming (to the 2nd location) were very nice and professional! The vehicle was also very nice with no problems. I would not use this company again... unless they correct the shuttle situation.

Frank Snyder

This company is a relatively new startup and it shows. The people here are young and inexperienced. The check in process as everyone has noted is absolutely horrible. Many people getting and unexpected request to produce car insurance declaration pages showing that they are covered by their own insurance or purchase there very high per day insurance coverage. The location is in an old warehouse / garage bay area. I went with this company because I got an incredible deal on hotwire. Much like the rest of Vegas, the service is designed to pull in the customer and then upsell them on additional services or the original purchase is void. I was lucky enough to have my American Express Card customer service agent email my coverage and produce my own insurance by phoning home to my daughter and having her texted it to me. Aside from the insurance issues, these people are walking around in a daze. On my trip back to the airport I was alone in the shuttle and speaking to the shuttle driver. He said that this place has a revolving door. Many employees come and go in days. They are either fired or quite because the management is so poor. Being a small business owner myself I can tell you that this is a recipe for failure. TREAT YOUR CUSTOMERS POORLY AND YOUR EMPLOYEES TOO.... Your life expectancy will be very short.

James Morris

Terrible time. Reservation was cancelled because I didn't fly in. Left me without a vehicle when I was ready to go. Will not use ACE again.

Nellie Champion

My sister rented a car for a ridiculous amount of money then when we drove off we started driving on the highway the steering wheel was shaking we pulled over the tire needed air we put air, then the light in the car for the tires went on indicating something was wrong with the tires...we brought it back for an exchange they gave us a worse car it left us stranded it was a battery and the company expected us to find a way to get jumper cables and start it finally they arrived it was the battery they are very irresponsible they do not maintence their cars they do not change their tires....I give them a negative start!!!!

B K

I rented a car last August at the Clearwater agency and had a great customer service and was very painless. I'm coming to Tampa this coming Saturday and renting with you guys again but at the Tampa location, was told that you closed at 10pm so with my flight coming in at 9:30 pm I didnt rent until pickup until Sunday 8am. But just found out that your actually opened until 11pm, but kind of nervous to try add pickup at 10:30pm Saturday because of the reviews. I'm hoping I have another great experience with Ace as I did in August.

g g

They required a deposit, even with a major credit card. Rental cheap but service could of been better. They also charge you mileage.

David Schuringa

I was refused a car at the desk because I had an extension license which is a printed (legal) document that is provided while your plastic license is mailed. I was left stranded and told that no company would take my temporary license. Really? Alamo, Avis, Dollar, just to name a few all did, I eventually booked with Alamo and for a car. STAY AWAY from this company. The manager actually yelled at me and said “ I CANNOT HELP YOU” while raising his hands in the air, I was stunned. What kind of customer service is this? Now, I get it if this is their policy... I really do. But the sheer unprofessionalism of the staff (especially the Manager) was staggering, How he is employed there is beyond me.

Tony Lozoya

Great selection of cars. Easy pick up & drop off.

Merrie Whiting

Do not ever go there. RIP off told us we were late, would have to see what they had, offered to up grade for $15 more dollars a day

RichardT910 .

You get what you pay for. Check the warning light was on almost from the beginning. Note the scratches and dents carefully because the cars have lots of miles on them. The guy at checkout was very nice and friendly. So use ACE when you go to FLA where rental costs are huge. Our location was the Tampa airport which has all the agencies in one building. Take a tram there from the terminal.

Julius Arnette

The guy at the front desk where we perform the transaction was very asinine. When I responded in kind to his rude remarks he tried to make it sound like I was the bad guy. Then, he tried to pressure me into buying every option they could offer, as if he were the one who would get the money. Very high pressure. He did it to the customer ahead of me also; so when I was next I knew what to expect and how to respond. I’m surprised he didn’t ask for a tip and then try to guilt me when I didn’t.

B.W Romero

Everything went great thanks to Anthony, made the process smooth and friendly! The car was great and for a great price, I also like that I was able to pay for a tank of gas at a much cheaper rate, and be able to return on empty! The return process was easy as well!

Danny B

Anthony was a great help! He got me exactly the car I wanted at a great price.

Brandy Parker

Reserved a car for $209 for 6 days 7/19-7/25. This was our first time home in 3 years, traveling from Idaho to Georgia. We drove from Idaho to Denver, Colorado and flew to Atlanta, Ga. Got our car at the Atl Airport. Later we found we were charged nearly $500!! Piss poor service, questioned like we were from out of country and screwed over royally!! Will use a better known business from now on. Stay away from these scammers!! Crazy part is the manager said they would hold us at an additional$200 fee but wouldn't be charged upon return. Yet we have a $81 and $400 and something charge. Will definitely be filing a complaint with them and the account they overcharged! Stay away!!

David Custer

I am not happy with the service here. We were quoted a price online and then when my father went to pick it up he was bombarded with upgrades and other additional cost. We almost left with a completely different vehicle. They get one star because I was able to go back and fix a few things. My father almost spent twice as much as needed for something he did not need. Taking advantage of him like that was not ok!

Jameson Reed

Baffling service today. I've been here multiple times, and usually the service is great. Today, I was told I could not pick up my rental car without providing a return flight itinerary. My business is such that I never know the time of day I'm leaving until the day of. I've been here probably 6 times in the past year and a return itinerary has never been a requirement. It wouldn't have been nearly as big of a deal if they would have been polite when they told me this or if I could have been notified in advance, such as when I pre-booked online. Instead, they were extremely rude and condescending offering no explanation as to why this is the first time it's ever been required. I come to Atlanta on business about twice per month, so they just lost thousands of dollars in business; unfortunately it seems they really don't care. I finally figured out why there are never lines at this vendor...

Scott H.

Advertised as at the airport. They are not at the airport. Prepare yourself for no immediate rental, confusion and calling and being on hold for 20 minutes. You have to call a third party, drive 15 minutes and then get to their location. Then wait to rent. Pick any other service. Terrible.

Donald Battle

$250 deposit fee on top of your rental cost. $9.99 a day for Sun Pass access. $9.99 a day to authorize an extra driver. Transport from airport wait was too long. Do you get the picture? One star may be too generous. #Facts

Alexis Henderson

Don't rent From this place got a rental February 15, 2018 and brought it back on the 16th cause something was hanging from front part under the car.. They gone try in say i hit something I have a garage why would I hit something they triex to make me pay for it Hell No

Christine Ganey

If I could give negative stars I would. Ace Rental Car at Tampa Airport is the worst. Mario called my mother who was visiting from Wa state helping my father while he had surgery and was taken off a ventilator. My mother stayed in contact with them because every time she wanted to extend her lease she had to drive from Tallahassee to Tampa to do paper work. She could not go to a different ace to get a different car she had to drive hours just to extend her car rental. Mario and everyone at the Ace Rental Car in Tampa , FL has the worst customer service imaginable. The one customer rep that was on duty at 10:20 on 9/12 raised her voice to me and spoke negatively about my mother, Mario ended up calling my mother while she was with my father at the hospital and threatened that he was going to put her in jail and put a warrant out for her arrest if she did not get to Tampa in a couple hours which is a 4 hour drive from her. They would not extend her they would not offer a different option. This place needs to be re staffed and everyone there needs to go through a class for customer care or go to church because they need some type of healing. NEVER GO HERE!!!!!!! WORST PLACE EVER.

Stephanie P

Quick and courteous .had car available even though I arrived significantly earlier. The interior lights were out in the car though.

Jeffrey Smith

I'm so glad I called these guys. I needed a truck for a last minute trip and ACE made it happen. I got a nice clean truck and was able to go with my plans with no hassle at all. Highly recommend checking them out first.

Kim Halsey

Booked 2 weeks in advanced and waited nearly 2 hrs at the terminal for the shuttle to take us to the lot only to be told there were no cars available. We had to wait in yet another line to get a car from someone else at nearly double the price. They are friendly and have a good selection when they have them but can't really recommend for reliability.

Kyle Katarn

This is the most unhelpful rental car agency I've ever been to and the rudest lady was working at the airport as well. My family was in Atlanta for a funeral, to help with logistics I took care of the car rental but used my mother's credit card. I forgot to change the default name on Google to my mother's name and when we went to get the car. The lady refused to let us get a car, even though my mother was there with her same card and valid ID. We tried to cancel the reservation and rereserve the car under my mother's name but they said they only had SUVs. After all this trouble we went to the next Booth over which was National Car Rental we got a car saved money and dealt with a nicer lady at the desk. Avoid Ace Car Rental like the plague.

Ernie Layton

Awful ! Do not use these crooks ! Charged my card $300 to vacuum and wipe down side of seats where kids had gotten into rear seat of mini-van. Said that was part of “pet and smoking” acknowledgement I initialed. Just a crooked business

Sheena King

Very friendly

Keysha Beaufort

Great staff and ppl person

Kate K

Eddie was fantastic. He upgraded our rental at no extra charge. He had a smile and a great friendly attitude. He got me to smile when I was certain this would be a miserable experience. I had serious concerns as this place was not on airport property and they will be closed when we return the car for our flight Eddie explained everything and eased my anxiety. Thank you for saving my day Eddie:)

Bob Davis

Company hides as economy rental also. After all the tricks they try on you take a look at the deposit return. After no fee you will get a less amount back. Do fall for this illegal practice

Difei Qi

I felt terrible experience because there are too much hidden fees and collisions insurance was enforced to buy even though I was covered by other insurance. The overall fee is over doubled than what I booked online through Facebook perk. I definitely will not use this company.

Clarissa Luna

The guy at the front desk was super rude and unhelpful. Kept adding charges that weren't listed anywhere in my contract and charged me extra because the temporary ID the DMV provided me with wasnt "an ID" in his opinion.

Chris Robinson

First time in Atlanta and renting car from Ace. First off, the attendant that brought me my car looked like he just walked up off of the street. Not professional looking and nothing to identify him as working for Ace. Brought the car to me which was dirty, greasy smear marks all over radio and dash area, stains all over every seat, crack in windshield, missing inner fender well, and stunk of marijuana so bad! They tried to cover up marijuana smell with an overboard dose of car scent. Everyone that got into the car during my one week rental said how bad it smelled like marijuana. Absolute worst rental car experience ever!

DeVon Banks

Great experience! Thx!

Clinton Agee

So I seen that this place had horrible reviews. Me I want to experience it first had then decide. I wasn't let down. I got my rental September 7 around 10:30 pm. And eddie behind the counter took great care of me. Very friendly knowledgeable And based solely off of my experience with him. I'd gladly rent again from this location. Thanks again Eddie.

Valerie Aragon

A BigThank you, Mr Kevin King for helping me....had great experience!

Debra Wilson

The pickup and return locations are not located in the airport. You pickup your vehicle in one location and return the vehicle in another location that's not the pickup place. I had to return my vehicle early in the morning and it took me almost an hour and half to find the return location. It was in back of a hotel. Even if you used your GPS, you may still get lost.

A McClain Sr

Absolutely the worst service ever in my entire life! I should have trusted the reviews. The guy at the counter said everything on my reservation had changed. He tried to get me to pay more and also changed my unlimited miles to 150 miles. STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE! ABSOLUTELY HORRIBLE EXPERIENCE! Luckily I had another reservation in place. If I could I would give this place negative zero stars!

Von D.

I reserved a car and because I was a resident of the state I was asked for a utility bill. RUN FAR FROM THIS COMPANY! I canceled and booked online with Budget in less than 5 minutes and had my car in 15 minutes!

Thomas Hanan

It's alright,in town visiting and have no other choice but to rent a car,enjoy,but I live here and I would not rent here,snotty people from what I've heard in complaining individuals,not cool

John Rodriguez

It was good for the most part. The only thing that bothered me was that they didn't tell me that there's a $500 deposit for Las Vegas residents. It makes sense there reason behind it...that they've had people with Vegas addresses stealing there cars, but we didn't find out until we had gotten there. If not for that I would say 4 stars

Chris Arboe

A total negative experience... the first day was a waste because the tires were bad and I couldn't drive the car. Terrible Customer service and they never open on time! Trust me, you don't need the headache.

William Myers

I rented a car from ACE Rent a car in Atlanta. Nice new car only issue was it had a small dent on the drivers side witch the guy noted on the inspection form. The car was on full and I returned it on full. they are charging me $600.00 in damage and $17.00 for fuel. And the manager who works only at night wont call me back. I've been ting to reach him for 2 days now. Buyer beware!!!!!! don't use ACE Rent A Car

C Dorsey

Rental agents where very courtesy and professional. I received my car immediately after I arrived on site.

bone saw

Apparently our experience was better than most - it was almost perfect. Reasonably quick checkout - took a little longer than usual but not bad. Got a fantastic 2019 Jeep Grand Cherokee Overland. When we returned it the person met us at the car and we were on our way in about a minute.

Angelo Montante

Only have had car 2 days!

Joseph A. D'Urso

Check in and check out was fast Daily rental price was low Typical add on of multiple fees They didn’t have the car I expected ( do they ever?) but the substitute was ok after I refused a lesser model I spoke to them during the rental period and they gave me some extra time to drop off without charging another day which was nice

Yeneka Younger

The place was great but I was overcharged for gas that I prepaid for n I bought car back almost full n I was not refunded. when I arrived to turn in car the employee asked was amount right on hand meter n I said No n they told me to go to counter and let them know but as I was walking in building I became very sick n had to be rush to hospital n never got to talk to anyone n I called the number on my paper which no one answered n it was the main number not the actual location that helped me. The overage was about 35-40 dollars which for me I needed that. I missed my flight home but spirit reschedule me.

jeannette Trevino

The young man at the counter had a great big personality and made our experience pleasant. Renting a vehicle is quite nerve wrecking but here it wasn't. I wish the were at the main rental hub.

Lamonte John

This aces location is located a in a uber section of Connecticut. Its sole purpose is to help lower income people to drive away is some what nice car to handle any business they have or even joy ride. I feel that if aces would like their reviews to higher or more cilents. They should add a foregin car to their lot. Example Bmw,Mercedes etc

Kham Phong

I give this ACE 500 stars. The ACE Rent A Car at Tampa Air Port FL has excellent service. Their cars were clean and very reasonably priced, I was overall very happy with my experience. Not only was the car renting experience great, the company's honesty and integrity goes above and beyond my expectations. My wife left her wedding ring and earrings in the car by accident. We thought they were gone forever, but ACE Rent A Car contacted us and let us know that they found them in the car! They mailed them across the country back to my house. I will never forget their honesty and amazing level of service. I would recommend them to anyone!!! They are simply wonderful. Thank you, you will have a life time customer.

Scrooge McDuck

@ Las Vegas ace airport branch. These guys act like bottom feeders, like their customers have no other options. I don't think I'll rent from them ever again. I was greeted properly, but that was about the last positive thing. I handed over my id, and the agent said I'd have to deposit an extra $500 ("locals" have to do that, apparently due to excessive fraud etc.) It took me some time to convince him to look at it again (I live upstate in Reno, 500 miles away, so hardly a local). So then he said I'm early (my flight was delayed and the airline put me on an earlier flight) , and he has no car to give me (the lot was full of small cars). Except, of course, if I paid extra. Never ever had I heard such a thing before at any rental company. I'd expect him to apologize for not having the car available, and if I was interesting in renting a higher category. So I specifically asked again, if he wasn't willing to rent me the car reserved. He declined, and I left. I hadn't rented from ace in a very long time, so I had made a backup reservation, just in case, and did receive great service elsewhere. I can only recommend you do the same. If these guys understand one message, it's a full lot of unrented cars, and people not using their reservations, because they get turned off by miserable service.

D Riem

Long useless check in, 1 person working g, tried for almost 20 minutes to sell us Toll pkg Hidden cost...etc... Go to a reputable car rental company

Doug Davis

Tl;Dr - This is not at/in the airport and requires a shuttle...definitely worth it to book elsewhere. If you're not flying in and need a rental then sure, book here if it's cheapest. All of the reviews are accurate. Do not book here if you're flying into Tampa Airport, as it's not at the airport and didn't seem to save much money over the real rental agencies right outside the terminals. The shuttle took roughly 45 minutes to show up (got to watch every other shuttle make multiple trips) and the staff that we had was not a friendly person. I don't think either of us were happy to be there, but he seemed to show it more. The car was a car...it was nice and worked well. There were some scratches around the car when I picked it up, but I was able to indicate it before taking it out of the lot. No, staff won't walk out to the car with you to confirm anything, so you'll have to do the check yourself and head back inside to give the slip. Drop off: There is a $12 fee for returning the car out of hours, but the return garage is/was actually more convenient, so I'm not too disappointed about this part. The garage is closer to the airport and no one had to wait more than a few minutes for the shuttle, but the garage is run by A-1, not ACE, so I don't really give them the credit for it.

Niki Reddie

I would rate negative if possible.. very bad service. And this location is far from airport, so you need to take 2 shuttles which makes you start early to catch the return flight.. i hated their indecent jokes they cracked.. i booked uber while returning the car, but the uber driver would not understand, as the entrance to the location is little weird

Alex Sandoval

We had the good fortune to receive and return our car to the same person. I don't know her name...hope you will look it up. She was exceptional. She gave us directions and even found me at the sky train to return the phone my husband left in the white Toyota Corolla we leased. Your strength is in your people and she shines.

Kris Norwood

If I could give 0 stars I would. We got to the reveal counter an hour early and they said I'd have to wait until my scheduled pickup time because they didn't have the type of vehicle I reserved (but they did have SUVs available if I wanted to pay triple the price). I then overheard the next lady in line say her reservation was already overdue and the agent told her said she'd have to wait until more vehicles came in as well. In other words, ACE is overbooking their rentals just to keep their vehicles constantly rented at the price of customers not getting a vehicle or having to wait way longer than expected. This is horrible business practice and if they were any other customer based industry (ie airline), they'd be sued or run out of business. On top of all this, the agent was just plain rude about it and was watching/ taking care of a baby while trying to help customers. We ended up renting from another company and will avoid ACE at all cost in the future.

Angelo Chekas

Great Service

Beverley Everett

No hassle quick and easy

Russell Duffee

So easy to rent and such a friendly staff

R Lag

I'm so happy with ACE car rental. I was without a car for a week and needed a rental. Anthony was such a great help. It's been so stressful that it was nice dealing with professionals that know how to treat their customers. Thanks guys!

Wendy Gerlach

Seamless transactions with Ace Rentals. From reserving online, pick up and return. Staff were helpful and courteous. I would definitely rent from Ace again. Great value and great service.

val egb

This company is the worst car rental company out there. I rent cars all the time and this is my first time with ACE and will definitely be my last. First, the lady at the counter was the most unprofessional human being I had dealt with in recent time, she was very arrogant and nasty in explaining the mileage policy. They played me by telling me I don’t have unlimited mileage, which was what I thought I get during booking. They gave me a reckety banged up vehicle with lots of dents and scratches my goodness that vehicle was a Junk car that needs to be trashed and then I requested for a different vehicle their story became too long to comprehend, so I decided to take pictures of the dents and scratches for my protection. Vehicle had a horrible stench smell and then the gas wasn’t full tank when I picked up and they wanted me to return vehicle with full tank of gas, and also the charging port wasn’t working Infact I hated this experience that I felt like cancelling my rental that day, though if I did I would be stranded. I will definitely NOT recommend ACE rental to my worst enemy. Infact Ace has no business been in the car rental biz.

Katlyn Cannafax

Would give zero stars if I could. Approached the counter and there was no one there. An employee didn’t show himself for 10 minutes. And when he did he was very rude. The only reason this place is so “cheap” is because there are so many hidden fees. Then when you call them out on it they say that their on their website. I shouldn’t have to go into lawyer mode to find out how many different ways you’re gonna try to screw me. Do yourself a favor and avoid ACE rent a car like the plague

Chris Meeks

Car did not run very well and the whole paperwork process felt sketchy. No power locks on the doors and the key only worked on driver side. Smelled of weed. Only reason I didn't walk out was the price. HOWEVER, hidden fees are a major deal here.. especially if you're under 25

Lisa Hill

Excellent

Shaunece Wilks

Got a nice car no issues

Steve Peoples

The location and check in was decent. The car interior is nice. But the outside is horrendous. They said it was washed but it looked like a cheap hand wash job with several streaks. The car exterior is horrible as well with little defects all over the car. I had to take a video of the car myself and note it smelled like smoke so I would be charged later

Lisa Newton

It was a great car. The car got 45 mpg I turned it in at 406am this morning. I gave 4 stars because no one was at the Tampa Airport at that time to refund the deposit. The owner did reply to my review but I never got an email from ace with total or refund my deposit. I hope to get one soon.

Charles Olsen

Very very bad experience - Would never recommend.. Way off of Fort Lauderdale airport, in rough part of town - so if you want to try another place, forget it . Once you are there you are stuck. Up charges were practically forced on you with manipulation and intimidation tactics. Proof of liability insurance required if you want to declined their insurance, even though I purchased collision insurance online with resrvation and had email proof. This never happened at Alamo or Hertz. This is all corporate BS tactics. Don't blame the desk staff. They were ok. They got it.

Vin Christopher

I rented a car on the 18th of March via Hotwire and paid in full. I paid for the $200 deposit when I picked up the vehicle and was told the deposit would be released shortly after returning the vehicle. I’m not giving them a low rating because of the customer service at the location or the fairly dated vehicle but more so because of the the delay in getting me back my deposit. It’s been 3 weeks since I’ve returned the vehicle and still waiting on my deposit. They offer fairly reasonable rental prices but rent a vehicle with this company at your own risk. Keep in mind that they’ll hold on to your deposit for dear life and the vehicle you’ll be getting will most likely be an older car. They don’t seem to replenish their fleet very often but the one good thing I will say about them is that the lady who helped me at the location was very nice but it doesn’t make it ok to hold on to my money. Still waiting for my deposit.....

Jon & Neji

I rented 87000 miles old chevy economic car with high deposit $250 about 2 weeks ago and I have not received my deposit yet. I called this place directly then she should give a call back but she didn't. I am still waiting for response. I am very concerned.------------------ Today is May 1, rental date is Apr 10. I contacted Elizabeth directly however they did not response. I called ace customer service. The agent was tried to reach out however did not response either. Do not rent a car from this place.

Helen Ramirez

I had the worst experience with them. We flew in on Wednesday Nov 6, 2018, due to a death in our family. We rented the car at last minute via Expedia, We had the car from Wednesday thru Tuesday Nov 13, 2018, the car was poorly maintained and sounded bad but it took us back and forth to our family. The day we were to returned the car it got booted (towed) cause they owe parking tickets, we had to take a Taxi from Queens,NY to Newark,NJ which cost me $120. They then had the nerve to charge me $500 dollars Twice totaling an amount of $1,000 when we were only supposed to pay $280 dollars for the rental. I called them and advised them that their car got towed and they need to reimburse me due to the inconvenience that family had to endure. This was the worst experience we ever had and we are still fighting to be reimbursed our money. We would never rent from this establishment ever again and we advised who ever reads this not to rent from them.

Justine Hovey

Worst experience of my travel life. I booked through hotwire. Showed up at the office which is a total dump. They took a $200 deposit which I have yet to get back. The car was full of mud, starburst wrappers and still had garbage from the last user. I ended up having to switch airports i was flying out of and there was no way to get a hold of the office to see if I could drop off elsewhere. They don't work on weekends, answer their phone during the week nor do they respond to emails or bank disputes.

vici coble

The car was old. 20minutes in and the check engine light and tire pressure light were both on. Car was returned the next day and two days later$350 was charged to my account, it's still there.

Marjorie Bowers

If I could give them a zero I would. I rented through Hotwire so I didn't know until I actually paid what the car rental place was. Right after I rented I called to find out how I would get from the airport to Elizabeth and the guy told me to just go down to the baggage claim and they would pick me up there could just call the number. So I did that and the girl that answered said they didn't pick up people at the airport that I had to go on the AirTrain and then to Hilton Shuttle which I did. I got to the office and it look like a pigsty. I wouldn't even think about sitting down in there. what a dump. Then they charged me a $300 deposit even though I pay in full before I got there. She said I would get it back in 5 to 10 days. We will see. She not only wanted me to sign a $300 credit card bill but then she gave me a blank old credit card multi-page form to sign. I told her I wasn't signing it. I forgot to look at whether my name was stamped on it I would normally would have tore up. Then they gave me this car that was dirty it had mud all over it the inside was dirty the trunk was dirty and they said that was the best car they had I could go back in and start all over with paperwork which I absolutely did not want to do. So I had the guy who brought the car around give me antiseptic wipes and he and I wipe the inside of the car down. The outside is still dirty. He said that they had been too busy to wash the cars because of the holiday. I said what holiday and Father's Day I laughed at him. Anyway I'm supposed to take the car back tomorrow and drop the keys off in a little slot that's just a hole in the wall it's not even an official slot so we'll see. I would advise anybody who possibly could get a hot wire a Ace car to not do it. Marge

Kevin Coleman

Fast check-in and walk around of vehicle. Very friendly all the way from scheduling the rental to pickup and very detailed on requirements. They even picked me up from a Trax location at 1300 S and took me back to location so I had an easy time getting the rental. Loved the experience.

Kenneth Volanti

Worst car rental experience ever. Besides the fact the car was a junk, I felt like every bump we hit the car was going to fall apart, they overcharged me $180. The day we dropped the car off we called to see if they would charge us for dropping the car off 3 hours later than the quoted time. And the rental place said don't worry about it. So we dropped it off 3 hours later. Then the following week I noticed an extra $180 charge on my credit card. It was because we dropped the car off later. I got $105 of the $180 back. But I still was charged $75 more for 3 extra hours keeping the car, even though they told us we wouldn't be charged. Terrible car and bad customer service.

RockingB

Takes 2 hours to book. So you have to be there by 4 not 6.

Par par Sharif

I don't think I would rent a car from this location as well, lucky I had no problem with my car but the first car they were trying to give me was a complete junk. Make sure you look carefully before you sign out a car.

Mark Avila

Just picked up a car. Good customer service. Everyone's friendly, car is nice and not to long of wait. So far so good

Chad Chapel

Smelly cars, rude staff, & multiple hidden charges. Do not use this company

Randy Shideler

Worst possible car rental experience imaginable. Worse than the worst!! How are they even in business? Shuttle? SUCKS! The wait for the rental? SUCKS! The rental they gave us? NASTY!! I’d rather walk.

Candice Masson

There were a lot of folks picking up when I was dropping off but Josh, the shuttle driver, stepped up to help expedite the car drop off process. He was friendly, efficient, and professional both during the car return process and during the shuttle ride to the airport. My experiences both picking up and dropping off were great - it's a smaller company with a small office so a bit of a wait it to be expected but all the staff I encountered were working to move the line quickly and weren't trying to hard upsell customers like a lot of other rental car companies I've used.

Devender Kumar

My first rental with this company and didn't expect such a Painful experience. It took me 40 mins from the office till the time to get out with the car. The car was returned in the same condition as it was rented out and an invoice was generated with $0 pending charges however its 15 days now and I still didn't get my $150 refund back. Applied for charge dispute.This is the only company which extracts the money and doesn't simply place a hold on your card, while the extraction took minutes but refund is taking forever and anyone you talk to about it doesn't have any clue and the call is disconnected with 1 great answer - software issue...

Elizabeth Ahlquist

I needed a rental car while my car was in the shop. Very easy to make a reservation, great location and I was in and out of there with my car in 15 minutes and same when I returned it. Highly recommend!

mandi bobb

On arrival couldn't locate counter logo inconspicuous. Attendant kept yawning and at the garage other attendant was asleep in a car. Someone had to wake him. In returning the car no one instructed about a drop box, called Ace and was instructed as how to proceed

Katrina Madewell

These guys are slick! Make sure you check your gas. We picked up a car with a little over 3/4 tank brought it back nearly full (7/8) and he tried to say something. Luckily we took a picture before we left. They also claimed unlimited miles and when I got to the counter they said because I was a FL resident it didn't apply and charged me an extra $25. Deposit seemed excessive too especially when we have great insurance. RENTERS BEWARE. I won't rent here again.

Lenord Travis

Great rates! Rental was a newer vehicle and clean!

San Naqvi

Worst experience I eve had with a rent a car company. My prepaid reservation was not honored because I did not have round trip airline ticket. I could not not take my flight to Mew Orleans be cause I had a important meeting to attend. That’s the reason I rented a car & booked through rent a car website. Now I am having problems getting my money back. That never happens to me before I will never rent car from Ace.

James Butzine

Good Price on Rental cars and good customer Service. we had a issue of Keys getting Locked in trunk and the Manager Anthony in 15-20 minutes drove the second set of key over to our hotel Tropicana and unlocked car . thanks for good customer care

Dimes Ward

Horrible experience. Took the shuttle from airport to “all rental cars” only to find out this location which is listed as having shuttle service to being not with the other rental companies and 9 miles away from the airport. They still will charge you for their “airport fee” to give you an added insult. I had a reservation to pick up at 11:00 am and my car was not ready because it was still being cleaned from the previous rental at 12:30pm. The car was heavily damaged with a large dent on the rear bumper and a large crack in the windshield along with multiple smaller dents and scratches all over the vehicle. The staff seemed clueless and more focused on attempting to upsell every possible way. When I complained I received a snarky response saying “you should have read the fine print”. Lastly they informed us that they close at 3pm on our drop off date and no one would be there to retrieve our car. The options were leaving it at the airport for a fee or dropping it off at their location to find our own way back to the airport (no shuttle). I had another rental booked with ACE rental cars for San Francisco in two months however I already cancelled. After reading some of the reviews at that location it seems this company has issues in multiple locations.

Terrez Butler

Utterly disgusting customer service I called to see about getting my rental a hour early received a very nasty attitude and wouldn’t budge on checking on it...NEVER AGAIN

scott dayton

Line is too long as Ace (& Fox & others) save costs by keeping personnel count low. Darrell (check in guy & mgr) was a 5 star experience though

Michael DeVries

I didn't realize this company (I had reserved with economy rent a car) did not operate 24 hrs a day. I have a 6:15 a.m flight and they don't open till 6 a.m. When I told the counter person this jerr suggested I drop off the car thr day before and get an uber to the airport. Not the kind of response I was hoping for.

William B

I am one happy customer. I got exactly what I wanted. A brand new Jeep. It was so clean and smelled great. There was a wait but it's a holiday weekend.

Jim Mullin

This place is a total rip off. Would not offer refund after cars were not available on a prepaid Hotwire offer. The guys at the desk are a bunch of losers who are incredibly rude. No customer service!!

Carolyn Cofield

This place is a joke! I had a reservation for 10/24/18 at 12pm! I arrived at 11:15am. They stayed I would have to pay to upgrade and get a larger car because that’s all they had! I chooses to wait until 12pm! I came back at 12:15pm to find out that because I took a standby flight to Georgia I could not rent a car from them! Who does that! I will never ever think of using this fake rental car company again! Run from them! They would get a zero star from me if they had it!

Fernando Morales

Good experience receiving my rental car thanks to Clinton. It took us about five minutes to get out car and he was very clear on the charges and paperwork. Shuttle man was also very informative on where to return the vehicle and some restaurant suggestions. The shuttles are very easy to use. Good overall experience. Will rent here in the future

Matthew Baines

DON'T. Just DON'T. The shuttle driver was unbearable. Drove 10 mph UNDER the speed limit the entire time and was just praying for red lights so he could stop. The longer each trip takes the less number of bags he has to lift in and out during the day. We got to the Ace Rental Facility and there were 7 people in line in front of us and 2 up at the desk. For THIRTY straight minutes we stood there and nothing moved. The lady in front of us said she had been there for 1.5 hours and the line had barely moved. Every person getting their vehicle was up at the counter for a MINUMUM of 25/30 minutes. It was so bad people had just kept dropping out of line and booking at other places. Horrid customer service. We caught a shuttle back to the main rental car facility where all the other rental car companies are and BUDGET had us in a car and on our way in less than 15 minutes. I would absolutely not book with this specific ACE facility in Las Vegas.

Travis Jones

This place is just terrible all the 5 star reviews are fake just dont go here

Sarah Vaccaro

Biggest scamming company!!!!! Spare your time and efforts do NOT rent from these people!!!!!! They are minipulating and they are cons!!!!!! I never booked through here my husband did! And when we got to the check in at the tampa airport,the guy who served us told us one thing when the other employer was correcting the guy saying he cant do that. Regardless there is a reason this company is rated at a 2.6...... everyone reviews about this company are true!!!! Save your money!!!!! They will scam you!

Terry Lulic

Not worth the discount price. My husband and I rented a Nissan Rouge from the Tampa location. The agent tried to sell us a pay toll package for $9/day. We used one toll between Tampa and Sarasota for $1.50. What a scam! Also the vehicle was in terrible shape. 36,000 miles, many scratches and dents, dirty and smelly interior. The worst was the drivers seat was broken with the seat back pushed forward - very uncomfortable for the driver. The brakes were pulsating and needed to be replaced. After three phone calls the manager finally returned my call. He was willing to exchange the vehicle by coming back to the airport which was one hour away from our stay. There was an Ace rental in Sarasota where we could have exchanged the vehicle but were told this was not an option. We didnt want to drive the unsafe vehicle any further then we needed to. Will never rent from them again!

Tanya Ellis

Great experience

kevin haley

Was required to have auto insurance card? Have never been required to have this before was unable to rent very disappointing will never use again

Deon Green

Worst rental car location at the Atlanta Hartsfield International Airport! If it were possible I would give them a half Star.

A'N'J' SQUAD

!!!!LIES!!!! I reserved the car on Expedia, thinking I got a great deal for unlimited mileage, for an out of state trip. When I go to pick up the car, was told at the counter that the car couldn't be driven out of state and there was in fact a 100 mile limitation on the vehicle. Had to cancel reservation and look for another rental....same day as trip (Obviously through a different company) FALSE ADVERTISEMENT....will never book ACE again.

elder luna

I rented a car at this place and it took forever to get our car. I asked to get a Toyota Corolla and instead got a Hyundai Elantra without mats. The place is old and they still had to clean and wash the car. There is only one person helping out customers and she doesnt care if you tell her that she is to slow. I am never renting a car from this place again. All their cars have no mats.

D. C.

Rented from a secondary source online who booked a car for me that this company didn't even have on site. They charged me extra for a 7 passenger SUV. When I asked if what I had fit 7 people Fritz said no and immediately got my info and went back to tell the owner Stewart. He confirmed there was an error on the part of the booking site which was horrible because this is not only my birthday weekend but a major holiday weekend as well so there is not a lot left. Fritz worked with me to find something comparable so my vacation wasn't ruined. If you are local and want great local service go see Fritz and Stewart over at Ace/Guardian. I will most def be back and telling family members and friends.

Adriana Weiss

I flew in for a business trip. I thought I was picking up at the airport but it's a different location. Luckily, they do provide shuttle service. Once I got there, I was helped by Anthony. Very professional and extremely helpful. I got the rental fairly quickly, looked and smelled clean. I'll be using Ace for my future rentals. Great experience

Tracy Pater

We waited 45 minutes to be picked up for the shuttle and then we had another LONG wait along with the other irritated people. We took the vehicle back a day early and decided to Uber it to our flight out of fear we wouldn’t make it on time thanks to Ace’s service. I will give the young men who cleans the cars kudos. They do the best they can for the short amount of time they have. It’s hot in the area they are in but they keep moving. Right now I would not use Ace again. I just did not care for the service at all.

Anna Mennefield

I called in for price and the CSR stated that they don't rent to locals. He was very rude and hung up before i could tell him when I would be arriving. Please don't rent from them!!!

Martín Arceo

(Translated by Google) It is assumed that Casapapaya Internet to collect meat the airport and came to the Areopuerto and asked where the lessor is 12 and since there is nothing (Original) Se supone que hice la reservación por Internet para recoger carne la aeropuerto y lo llego a la Areopuerto y pregunto que dónde está la arrendadora 12 y pues no hay nada

Kyle D

Update: Ace reached out to me and said they will credit my Uber cost since the agent was just on break and they were really open until 11pm. I have updated my review score. —————- I arrived at 10:04pm and no one to be found (they close at 10). My flight was delayed! So I have to UBER back and forth to pick up car the next morning. Such a disaster. Who knew car rental locations at the AIRPORT would close before all the flights came in?? No refund obviously because the rate came in through Hotwire/Priceline. Bottom line, if you rent here, make sure it is no where near 10pm!! Jan 2019.

Cydney Darr

I wish that we could give a 0/5 rating. We waited in a line of three people for nearly an hour. Looks like we are not the only frustrated party here. People keep coming and leaving without even getting a vehicle because the wait is so long. We were told that this is just how long it usually takes and that during busy times the lineup is out the door and sometimes customers wait for 1.5-2 hours.

yay n

I didn’t got a rental car to the airport because I m Georgia resident.And that restriction don’t show up in third party websites

Lamar Bell

Worst G.M at ace rental car bad service

Cassandra James

I had sudden expected travel plans so i did my research and Ace seemed to be within my budget at approx 125 for a 2 day rental. Whrn i got to the desk all of a sudden it was an extra 20 per day for insurance on top of the protection i had already purchased. Then it was another 200 for something else. I got ripped off for the added protection already purchased and ended up not getting the rental after all. I was in Atlanta so i went to enterprise where i was upgraded from an economy car and they threw in a garmin gps for free as well. The ace representative had the audacity to tell me the website stated these hidden fees but i can assure you i comprehend the difference between $125 and $365 quite well. My suggestion, dont waste your time with these people.

Wesley Smith

Terrible experience. I show up and they tell me I have to provide them with an Utility bill along with my ID and credit card. I’ve never had that happen to me before. There was no mention of bringing a utility bill when booking. The guy at the counter simply replied “you have to read our terms and conditions”. You would think something like this, since most others don’t require it, would be something they make known up front. My trip was terribly delayed and I had to search around for a company that had cars available and spend much more than I had intended on spending. I guess it goes to show you that cheaper ain’t always better. Will never book with this company again!

Ameta Bowers

I did not rate you higher because of all the requirements! A deposit was required, actually called my insurance company to verify my coverage and I also had to bring on a copy of a utility bill. I provided a major credit card, showed proof of insurance still don’t know why I had to go through all of that. I felt insulted as I have never had any problems or issues renting a car in the past. The gentleman I spoke with on the phone who also happened to be the one processing my paperwork was kind and professional. The vehicle was clean and well maintained. So I gave one star for each positives.

Maureen Jordan

Very good customer service very good low price on rental cars

Mustafo Rufino

The price was unbeatable but when I needed to extend my rental I was not able to do so over the phone. Very inconvenient.

Phuongloan Villanueva

Kevin King helped me get a rental car for a girls weekend trip, awesome guy! Made sure my girls and I were taken care of, with fast service and a reliable safe car. Great customer service will definitely recommend !!

demar archie

I had a horrible experience. I had a reservation for 1 p.m. My flight was delayed so I didn't arrive until 1:30. They told me my car wasn't available but they had some coming in at two. Around 2:15 still no car. I asked could I get a smaller car for less they said no! I ended up having to cancel my reservation and going somewhere else. I would NEVER deal with that company again.

Supreme Smith

I love ACE, I have rented from them 3 times now, they have great cars, I love the CARS they have ,all very new., also Esmeralda is very fast and friendly and helped even when I booked on the wrong day. I will always rent from ACE!!!!! Their shuttle drivers are very friendly as well.

Jeremy Welch

Not sure why all the bad reviews and comments but this rental business is by far the best and easiest way to go. They are upfront with you about everything and what you book is what you pay. We were in and out in less than an hour and that's including the shuttle ride from the airport and not to mention the shuttle was brand new and a comfortable ride. Once again thanks to Brandy and Taj at the Las Vegas Blvd. office for taking care of us better than any company has in the past years of coming to Vegas.

Mallory Gross

I would actually rate this as a zero if it were possible. Their service was appalling. The man at the desk was sluggish and rude. Upon hearing that we would be leaving the state, he said that it would rack up too much mileage and that he couldn't do anything for us. We showed him our reservation stating unlimited mileage allowance, to which he argued that conditions varied due to independent ownership (something we had never encountered with ACE before). As owner, he was unwilling to assist us in any way and we were forced to go elsewhere. Please do not waste your time or money here!

oliviah mango

Car was great just as described. The agent at the desk was fast and very helpful. The agent in the lot was friendly. She said she would wash the car because it had pollen in it. It looked clean enough to me. Great company and amazing price.

Maria Babatunde

I booked online through Priceline. It clearly stated unlimited mileage. Got to the counter to pick up, then they needed utility bills, plus because am a resident of the state, I only had 150 mileage. Well, it was written inside the fine print of the terms. The guy at the counter was very rude. I guess when your pay doesn’t depend on it, you care less. Beware of this particular rental place. This happened in Tampa and at the airport pick up. Horrible experience. Thank goodness, I got Payless, excellent service, the guy was friendly and nice, price and car was great. NO TO ACE CAR RENTAL PEOPLE.

Jesse Sanghera

DO NOT RENT FROM HERE. I only gave 1 star BECAUSE 0 is not possible. This location should be shut down or bought out. Congratulations Ace Rental car on getting my first 0 star (1 star) review. Do not fall for the cheap price as the forced insurance changes that. Their excuse is that they are independently owned. 1. They force their insurance on you 2. Long wait times 1-3 hours 3. Cars are filthy 4. 0 customer service 5. Check engine light goes on 6. Check oil light goes on 7. Trying to get a hold of head office is a nightmare I come out to Vegas 8-10 times a year and always rent a car. Never have I had such a bad experience. I highly recommend staying away from these guys.

Ian Z

First and last time I rent from ACE Rent A Car. TLDR: Over charges $188.86 USD only to be hung up on by customer service when looking fro answers to the charges. Just last week some friends and I rented a van from ACE at the Tampa Bay Airport. Originally we had 2 small SUV's booked in advanced. When we arrived to pick them up, the agent at the counter asked if we would like a 14 person van instead? We asked all the questions; is there any extra charges, what's the new price, are there any other changes to the original booking. The agent insisted there were no extra charges or changes and gave us the price and we agreed. This included full coverage for any damage as explained anything from a scratch to the entire vehicle being wrote off in the event of an accident. We did a full circle check with the agent that gave us the keys and we marked all the previous damages clearly on the check list. (There were many scratches and dents on the van during this check). Fast forward to the next day when we returned the van. Again we went around the van for a full circle check with the agent that collected the keys. He said all was good and assured us we were good to go. My friend who's credit card was used to purchase the rental showed me the bill and ACE charged us an extra $188.86 USD in fees. We tried countless times to call customer service, most times the call would go to a full mailbox and hang up and twice when we reached an agent, the agent hung up on us after a few minutes of politely trying to get some answers. I have rented many, many vehicles over the years and never had random charges like this or customer service that won't answer or hang up on you.

Patti Bass

I had a problem getting to Ace on time but they were very helpful and worked with me and were very nice. I would rent from them again.

Ryker Knapp

After flying for 14 hours, I showed up to find out my rental car reservation had “expired” and there was no car for me. I set my reservation for 8am but due to a flight delay couldn’t get to it until 11am. The woman at the service desk let me know that my car was given away and that they only had suv’s for $200 more. I declined and found a car somewhere else. If you are going to give peoples cars away, you should send a message either letting them know or asking if they are still coming. This is a really poor business practice as it provides a horrible customer experience.

Scott Lands

Gave me a car smaller than I reserved/paid for at first but then they caught it and made it right before I left. Had a fairly new car with 3,000 miles on it. Nice and clean. Josh was very friendly. I was a little concerned because of their opening time, after reading a few other reviews. My departing flight was at 8:25a and they open at 7a. They have a 24 drop off a few blocks away, but they charge $11.75 for that. They opened door at 7:02 and I was the only one there. Checked me in right away. The shuttle driver came in early and goes to pick people up around 6:40a and he was back waiting to take me about 7:00. Got to the airport, thru security, and to my gate by 7:23a. Saved me $70 and it all went well for me at Ace.

Kristy Lee

Worst car rental experience ever. Upon landing, I follow instructions on website to call for shuttle. No answer 4x, then put on hold for 20 min. Finally take an Uber to location (Cypress), place is filthy and empty except for one employee who is answering phones, checking me in, inspecting car etc with no help. He informs me there is no actual shuttle from airport to location. No employee on-site for return of vehicle; 6 calls made to ACE, I was transferred and left on hold over and over. Finally a rep tells me to return car to a different location (at Tampa airport, where they wouldn't rent me a car in the first place, and sent me to Cypress because that's where my reservation was) - fine, did so but was then charged a fee for returning car at a different location + another day because the car was returned late (?!). Car was late because of confusion and lack of competence by ACE! On-site rep told me to call ACE and they would remove fees. Called ACE, left on-hold and transferred over and over again. Eventually an extremely rude rep picks up and tells me he does not know who to talk to about this and he will have to call me back. No call or resolution, I had to file a dispute with my cc company. Never again will I book or refer this incompetent company. - Update, in response to Ace reply...perhaps you should review your calls and your video before responding. My story did not change, as I told the rep that I called multiple times and was on premise with the vehicle. He did not put me on hold, he asked for my number to call me back and I gave it to him. Not surprising at this point, no call back. Additionally, your contract states $3/hour if late so even if the fee incurred was my responsibility, you've still overcharged at the day rate. As a marketing and public relations directory myself, I find your company's lack of accountability, defensive and misinformed responses appalling + your apology with a 10% discount on my next visit hysterical. Good riddance, Ace.

Carlos Estrada

Don't ever use this company. I rented a car for a trip to Spain and ones I got to the counter in Spain they did not accept my US driver license. However in their system when you capture your information they accept the US license. In few words they accept the payment no matter other country rules. They did not cancel the service and they did not return my money. Claiming that the information was there all the time. Not true. Don't trust them. Very very bad service.

cwcjam 93

Reserved on Expedia, hidden within the fine print is that miles are limited to $150 if you have a GA license....I went elsewhere...

Kirkland Breaux

Though the gentleman at the counter was a pleasant and well mannered professional, I understand that my horrible experience was not based on his attributes but were because of the hidden practices of the company. It became obvious after the fact that it was purposely not clearly stated, that if you don't travel with the declaration page of your own personal insurance coverage, and that a presentation of your current full coverage insurance cards would not be acceptable, and will necessitate the purchase of their insurance. I thought that after making an arrangement prior to my arrival would cause all to go well and rather quickly at the pick up counter (I was on a rather tight time schedule for business)...... I lost about an hour there at the counter working to resolve this unforeseen issue..... I will WARN!!!!!! any and everyone of this unsavoury practice .... It will cost you time and money !!!!!!

Robert Alcasabas

I rented from this company for the first time. I wanted an inexpensive vehicle rental and got what I paid for - a bare bones Nissan Versa. The shuttle was prompt and courteous. The location was about 3 miles away from the Tampa airport. Checkout of vehicle was friendly and efficient - but read all forms carefully. Office decor could use some updating Look over the vehicle carefully and take pictures. (You should do this for ALL car rentals.) Basically a no frills outfit that fits the bill in giving you a dependable vehicle at a low price - just don't expect the fancy decor and fireworks of Avis, Enterprise, Hertz, Alamo, etc.

austinmk .

Ive always had a great experience at ACE. Friendly and helpful staff.

Saurabh Shidhore

Given an option I would give 0 star. This is the worst rental company and I had worst experience here. I opted for mid size SUV and paid at the counter. In return I got a different car that had no license plate and had expired 30-days temporary paper. The Manager is very unprofessional and wouldn’t help you at all. Please save your time and money and don’t go for this ridiculous rental company.

Lisa Andrias

SCAM ARTISTS! BAIT & SWITCH! My family reserved a mini van a couple weeks in advance via Priceline. On pick up day, they didn’t have a minivan, only a Dodge Journey which was significantly smaller than the mini van we paid for. They advertise ‘unlimited mileage’ which fit our needs since we were traveling out of state. False advertisement.... unlimited mileage UP TO 250 mile radius so they sprung an additional $200 fee which was NOT listed in the email not their website....and why would it since they do advertise unlimited miles. Just to add insult to injury, we needed to repeatedly call them to ask for our refundable deposit of $150... also not advertised on neither their site nor Priceline. Shame on me for not not reading the reviews first.

Angel Diaz

Low prices for rentals

jason steeley

Very pleasant play cyndi with specially when you're in a bind with unstable credit

Jason Sewer

Get your facts right. The car was returned. Your operation lacks any willingness to actually work with your customers. If you put as much time into customer service as you did responding to your bad reviews, maybe your reviews wouldn't be bad in the first place.

Ty Stalder

This place is a joke. Long line and they cant even give out cars. The guys goes on break. People were grabbing uber's to other car rentals. What a joke. Save your time and go else where. Wish I can post the long line just waiting for a car!! BONUS....I get the car with 3/4 tank of gas. Guess I have to take this in the end.

Phil Dodson

My associate was excellent .. helped me upgrade.. she was terrific

Good eDeals

Beware! Customer service sucks at Ace Car Rental. They are super cheap, so you get what you pay for.

Alex Pascarzi

The manager Andy here is amazing! He will hook you up despite confusing insurance and rental plans that come with rental companies these days. I slid my car into the ice and messed up the alignment. He got me a new car and an upgrade same day no insurance hassles. Thank you Andy!

Tom Cannon

Very easy check in ...friendly staff...very efficient...loved the price...car works great!

Dan Buss

Ripped OFF Rented a 15 passenger van for the second year in a row for my companies yearly trip. We got to the reservation desk at 1:35, the guy who took care of us was sucking on a lollipop and I couldn't understand anything he was saying. Got down to the garage at about 1:50 had to wait for about 15 minutes for someone to take care of us. Then I had to go check out the vehicle myself and write down all of the damage because the employee was too lazy to get out of the booth. We finally got out of the agency at 2:10. Returned the vehicle 2 days later at almost the exact time, 2:10, had to wait 15 minutes for someone to check in the vehicle and then was told I was late and was being charged another day. I asked for a manager and the employee said there wasn't one, I told him I was not paying for an extra day and he said too bad yes you are. So it seem they start your time when you are at the reservations desk not when you get the vehicle. I had to catch a flight, so I figured I would deal with it when I got home. I call the Ace Rental car 877 number and spoke to someone in customer service, she said I had to speak to the Tampa office and transfered me, which went straight to a voicemail. I called back and asked to speak to someone and did not want to be transferred to the Tampa office, so I was transferred to a recorded message that told me that each office handles their own rentals and to leave a message. So it seams that there is no customer service or recourse other that stopping the payment on my credit card for the extra day. I will never use this company again, I rent about 15-18 cars a year when I am out of town, but will never rent from these thieves again!

Lucy M.

Very friendly stuff, the car was new but it Needs maintenance (balance tires). Over all Recommend.

Brian Pratt

No line, clean vehicle ad and friendly staff! Reasonable rates and no hassles. Recommend!

Mona Black

Got a really nice van for 11 days. I will rent from them again and i will tell my family to rent from them. Nice people at the service desk and shuttle service too. Good price too.

Phil Cameron

The car was very nice very clean even though it's fairly know the customer service was very good and the gentleman in the garage where I picked up the car he was excellent very friendly very knowledgeable he took his time to point out exactly with the car is that number of the spot and everything

Mario P

I rented a car with Ace Rent A Car in Tampa Florida and everyone was super nice and helpful it was easy to find their location and the return process was just as easy as renting and they All are very friendly. I would recommend Ace Rent A Car to anyone I know and I will be back. GREAT JOB ACE KEEP UP THE GOOD WORK!!!!

Tara Williams

Daisy was very helpful, answering all my questions. Great customer service, great experience.

Mary L

They provide shuttle service from the airport. The last time I used a different company and had to Uber to a location. I'm giving them 5 stars thanks to Anthony. He helped me out and made sure to explain everything in detail. Loyal and happy customer

Ahmed Kassem

One of the worst places you can rent a car from... the vehicle unsafe for driving..... DO NOT DO BUSINESS WITH THEM!!!!! NEVER AGAIN

Guinevere Forrest

Awesome service and great rental car!

Mark Miranda

I made a eservation on line, was supposed to pick up on 09/19, my flight from Phoenix was canceled due to flooding in Houston, which was my layover city. I called ACE to change my pickup time to 09/20 at 530pm which was completed with no resistance. My flight was delayed again on 09/20 and I had to change my pick up time again. Called and spoke to the "manager John" directly and he told me I need to change the pickup time online and he refused to help me because of their "policy". I explained to him that I called them directly the day before and changed the pickup time with no problem. He proceeded to tell me, in a unprofessional manner, that employee that helped me was suspended for helping me. Inappropriate a bit? Amazing that this guy, "John", represents any company as a "manager". I tried to plead with him that I was inconvenienced, to no fault of mine. He didnt care. He said, and I quote, "I'm not going to sit here and debate this with you, it's against our policy and there is nothing I can do for you". Keep in mind, I received an email confirmation from the employee on 09/19 that the change of pick up time was confirmed, so the suspended employee had the ability to help me, even if it was against policy, but John could not. So, John, you could of done the right thing for me, your customer, but you chose not to. Therefore, I am not a customer, and never will be. Nor will anyone remotely close to me ever be a customer for ACE Car Rental. I am sure you are the biggest reason for the 2.7 on Google. *OWNER REPLY RESPONSE" The "Owners" response tells me, and everyone else, what we need to know. The policy was never the issue, the demeanor of the "Manager" was. My "employment" has nothing to do with the service I received also. I too am a Manager, for many years, and would NEVER speak to a customer the way "John" did to me. All of your negative review responses on here are argumentative as well which tells me everything I need to know about your RETENTION policies. I have choices in the end, I will exercise them.

Aleksandr Ivanov

I was delaed for six hours and my reservation was cancelled. Unacceptable!!!. It was 11pm. I had to rent a car from a different company

Rafael Martinez Cotto

(Translated by Google) Good service, bjen deal. The only detail I noticed was that they force you to pay for insurance when you already have coverage in the US and as they did not cover in Indiana, that's not fair, but the rest was good. The people treated us very well. Recommended (Original) Buen servicio, bjen trato. El único detalle que noté fue que te obligan a pagar un seguro cuando uno ya tiene que cubre en USA y segun ellos no cubría en Indiana, eso no es justo, pero el resto fue bueno. Las personas nos trataron muy bien. Recomendado

Jules W

I planned a trip to come and see my family in California and I was working with a budget. I happened to find Ace Rent-A-Car which did offer a very low cost which would fit my budget! the people at the counter were very friendly it was a little challenging getting to the airport car rental place and then having to get onto a smaller van to get to ace but once that was all said and done I was Able to get a car and be on my way! if you’re looking for a great deal and willing to go through a little bit to get the car it’s well worth it! Jules

Dennis Pratt

We had a one hour wait to pick up our car with only 4 people in line.

Kirsten Ranalli

Just rented a standard suv for a week through Hotwire. When I found out the company was Ace I started reading reviews online and got nervous. Happy to report we had a seamless experience with this company. Arrived in Tampa at noon and two representatives were at the front desk. We did have to wait a few minutes in line but were off to get our car in less than 30 minutes. The representative was friendly. We then proceeded to the garage and got our car a 2019 Jeep Grand Cherokee in excellent condition. The car worked great and had nice features such as auto start, auto rear lift gate and backup camera. When we returned the car they gave us time to upload and didnt rush us like some companies do. Great experience and would rent from them again!

gladys Apodaca

It took 1hr and 20 min to get to counter, and only 6 people on front of me. Car isn't vacuumed and prob not cleaned in weeks. They check outside for four scratches and dents, but don't check inside. Picked ace because it was the cheapest, not worth it! Definitely won't rent here again.

Victoria N

This place is awesome!!! I had to get a rental car last minute and Kevin King was able to help my family and I without any trouble. We literally had a rental with another company, that made the process so difficult. So last minute we decided to try Ace. And we are so glad we did because we came across Kevin, he made everything so effortless. Definetly will go back if we ever need a rental again!

EE 0805

I've been waiting at the airport rental car location for the offsite shuttle (news to me that they aren't co-located with the rest of the rental car companies) for over 30 minutes. It's sweltering! The phone numbers in my reservation and online will not connect you to a person so that you can call the shuttle. This is ridiculous. Do not rent from these guys. I've seen every other offsite company's shuttle at least 3 times.

Seneca McKibben

Don’t Never Use These Fukz...Talking Bout Have A Round Trip Ticket, TF, Um Driving Out Of Town, Not Flying

Don Johnson

Company is subpar in customer service. They lie and force you to purchase additional coverage. They will check you in and take your payment and tell you your vehicle is ready in 10 mins. Meanwhile the vehicle has not been pulled into the bay for wash and vacuum yet after 15 mins of waiting. And to top it off, they make you wait behind cars that are not waiting for pickup. Never will I do business with this sorry excuse for a rental car company ever again nor will I recommend to anyone I know. Everyone I encountered lacked professionalism. Go elsewhere!

Andria Terrell

Poor customer service, incorrect web info on price. Car is unsafe, needed new wipers, no wiper fluid, check tire pressure light alert as soon as I left the pick up area. Have had to fight to keep it in my lane as it drifts all over the road. Charged additional $10/day and $200 hold for using a debit card even with proof of return flight which was all that website stated was needed for advertised price. Would not recommend ACE and will not use again. I’ve been renting cars for business for the past 9 years from other companies and have never been disappointed until now.

Jazmin Avila

This place totally made my trip so easy. I was coming to visit with my toddler. I was so happy when they also had a car seat for my baby. Something small but a big deal to a traveling mom. I didn’t have to wait that long for the car and it was clean. Thanks ACE for making my life easier. Oh and make sure to ask for Anthony. Very professional and really nice

Deanki Nguyen

OMG!!!! Avoid! This place its like the Ebola of car rental services. Even if you pay ahead you still have to wait with the rest of peeps and it takes a lifetime. Been here 25mins... gona probably be here another hour or 2. Avoid

Bob Wexler

Reserved car through ACE via AARP Expedia for family medical emergency. Arrived at airport, went to pick up car and because I had not yet booked a return flight, they refused to rent me a vehicle. Said that was their policy. I had to go from rental car counter to rental car counter to find one that had a vehicle. Of course now I had to pay over double the price. Next day I checked all the rules and restrictions on my reservation and the AARP Expedia website. No mention of this bizarre rule. Called ACE Customer Care, was told that this restriction is on their site and they’re not responsible for data on 3rd party websites. Really? They have no responsibility to make sure 3rd parties that they use represent them accurately? Nothing they could do! I should take it up with AARP/Expedia. Would never consider using this company again.

Taushania Valle

This place is by far the worst place to rent cars from! Gave me a rental with damage to then try and pin on me! My insurance beat them to the punchline!

Joel Willis

Missed the two hour window by 10 minutes and the guy at the counter could have cared less about me. Watched the three people before me in line get told he didn’t have there cars available. They could do nothing but walk away to another company. I was told the same thing and am taking my business somewhere else. Gave this company a try and that was my mistake. Should have paid a few extra dollars knowing I would t have any issues with a larger company. Thanks for nothing! Guy at the counter could care less about his job or customer service.

Naomi Barragan

Horrible experience. You can't get through to customer service. All I did was vent to Darrell the manager at the Tampa location. I had tried to get through for 3 hours. He was short with me and rude, talked over me and was not helpful at all. He eventually wanted to show his power and told me I will not extend the rental. I contacted corporate. Don't waste your money. Also the car was pretty nasty too. Also I never cursed anyone out like the owner says below. I was simply stating my frustrations not being able to get through to anyone. Don't come to this place unless you want to be arguing with the manager. They don't care about Florida residents only people from the airport. I called the owner several times and she never returned my call. The owner should have listened to my side before assuming the situation. They have more bad reviews than good. Owner will respond to reviews but not call you back.

Adaobi Nwankwo

Make sure to check your account when you leave. I was overcharged. When I dropped off the car, I was told by the two associates at the podium that they weren't open yet, and that I should just leave the keys with them and they'll get me checked in as soon as they open. Apparently, they didn't check the car in until later that afternoon, so I was charged a per hour late fee. When I called the manager he said to send him my flight itinerary and he'll "see what he can do" I would have been better off just disputing the charge instead of giving them an opportunity to make it right. No apology or anything.

Mahmoud

Extremely rude and unprofessional people. They refused to rent me a car despite me having a confirmed reservation... I still don't know how they are in business... Stay away... I will Never consider them even if they are the last option available !

Angie Wilson

I had a great experience and would recommend ACE to everyone. Fairly inexpensive and the reps are really nice. What made it even better was how easy picking up and dropping off the car was, especially since I'm on vacation.

Munita Prasad

horrible experience Daniel will ask where ur going then they will tell u the miles are not unlimited. they also charged me for a full tank of gas without my knowledge dont rent from these people they charge u an airport fee and they're not even at the airport but in Natomas, bad customer service, pay extra and get better customer service with Hertz or Enterprise I would have given zero stars but I couldn't place my review

Pamela Cross

Great place atmosphere is very welcoming and service is satisfying..

Darren Hall

Actually zero stars. After twelve hours of traveling, one expects to be able to get the rental quickly and go get some rest. After almost two more hours of waiting in line, the cost was near twice as much as on our online registration, the vehicle was empty of fuel and when I asked an employee, I got an eye roll. A car washer guy saved the day, apologized and took the rental and filled it up. I can’t recommend ACE in Vegas. No one would ever trust me for another recommendation if they experienced what we did.

Dorothy Tucker

Before I posted this I read another customers review and I do agree that this business should be closed down. They do not deserve hard working people to patronize them. The lady( I wish I knew her name) behind the counter was so snobbish, uncaring and needs classes in customer service. Someone should inform her that she has a job because folks like my self try to use our hard earned money at this business, I will never use them again and will let any and everyone I come in contact with to never use them.

Barbara Taft

I reserved on line which included insurance. The price of the car rental varied, the insurance info was different. The car they chose for me was too small. It was called Choice car which was their choice. I could bearly fit in the car and it was ok with them. Bad choice. The facility was not welcoming. The experience was the worst car rental experience I've ever had.

Kyong Han

Reputable cars and reasonable rates. Nothing is hidden. You do not have to read fine prints. But clean out your rental car thoroughly to make sure nothing left behind. I forgot my lower teeth retainer. It was not turned in and the rap said "the car vaccum may have eaten it.". Alas, too bad.

Sarita Rodriguez Joya

Wasted my time. The car offers were not clear enough. You guys should give a global price... including tolls, insurance and other fees.

Blake Murphy

We had a negative experience to start out our experience. Our sales rep did not do a good job with his end of the work. When we went to pick up the car Mario helped us get everything straightened out. The five star rating is for Mario solely as he took the time to smooth over the issues we were having.

Alexandra Balcos

speechless...after reserving the car online and being in a hurry she refused us because we were from GEORGIA with a very nasty attitude.

nicole kahn

If I could give this place zero stars, I would. Over a one hour wait to pick up the car. Completely inefficient and lack of customer care. Plus, a 3 mile drive from the main car rental terminal at the airport. Please, spend a little more money and rent elsewhere.

Ben Hamel

Like many others we had a long wait for the shuttle even after calling the office twice. We reserved a full size car 6 weeks before only to find out that one was not available. Unlike reviewer Doug Nelson, we were not offered a larger car at a discount price. Instead, they offered a smaller car at regular price and told us that it is a discount from the full size car price. We were not happy with the service either. I would use caution when using this place and have a back up plan in case things don't go the way you planned. Good news is that there are plenty of other options near by(walking distance) in case you want to take your business elsewhere. We were able to contact another car rental company and they even picked us up and were able to provide what we were looking for. Note 4/23/17: no notification was given when they ran out of full sized vehicles. If this is a common occurrence then may I suggest you notify customers before they get to the store so that they can make other arrangements if needed. I check my reviews often and this is the first time I have seen a reply to my post. Be cautious when doing business with this company and read everything in the contract. Good price(up front) but may not be worth the trouble that so many others have run into.

Erin Garrity

Awful experience! They do not even deserve 1 star. We reserved a van online only to arrive at the Atlanta airport to be told they never have vans and they have no idea what happened and that they could not help us. They were disrespectful and rude. Zero customer service. I had an infant and 2 toddlers with me and we were stranded at the airport for 4 hours until midnight. Do not use this place!!!

Bruno

Well, ACE is the worse car renter that I ever met. I have some good point and bad points, but definitely they aren't in my plans for my next trip. Good points: - New car - Satellite radio Bad points: - They were hiding fees. My quote was about $70 but I had to add theirs insurance (mandatory) and I paid almost extra $100. Final price for a $70 quote was $158 (just the quote + insurance and without extra driver and full tank) - They charge $40 for an extra driver. - As you need to get a second shuttle to get there (because they aren't at the airport), you are completely vulnerable to them. You loose all chance of bargain and if you are tired (as I was), probably you will accept the deal just to finish the nightmare and head to hotel. I don't recommend this renter (ACE Rent A Car)

Rich Peters

There is always something wrong with your cars. This time, windshield wipers blades needed to replaced, the car was filthy on the inside looked like someone poured coffee all over it.

Jamell Pierce

The experience he is by far the worse I’ve ever had with a rental car company. I was told one thing on my reservation and once I got to the location, I was told something different. I will never use this ACE ever again. The staff at this if they had no cares I was not concerned about the issues. I asked to speak with the manager on duty and he had no concern of what was going on. I would NOT highly recommend using someone else.

David Cruz

I always rent with Ace. The staff is very friendly, the prices are competitive and have a good selection of cars. Thanks to Anthony for always helping me out.

Malcolm Blackwell

Great service agents. Veteran friendly. Got me out of there really fast!

Wesley Wood

Great price for a quality vehicle!

Anurag Kanase

There was no waiting. Quick service. New cars

Charles Franklin

Very clean and reliable van's

Tamie G

I was JUST about to rent from them but something told me to look up the company and read the reviews. I'll pay the extra money and go with the company im more familiar with. I do not have time to be trying out a company with bad reviews.

Fred Gomes

If you are a Florida resident, they treat you as a criminal, ask you for eletrical bill, or water bill, only allow 150 miles p day, all kinds restrictions! I did cancel my reservation at the counter! I ask why ? They answer that is because they had some stole cars !!! So because of it, your clean record driver license and credit card it us not enough for it!!! We as a customer do not care about this, we want to be treat as equal as anybody elss, just rent a car e go!!! Worst rentacar that I ever see it!

Eloy Reyna

If there were a way to rate them in the negatives I would do so!!! This company is SCAMMING people out of there money. They state that they only have "bigger vehicles available" at time of renting and charge you at that rate on the contract. Then once you get to the car pick up location they give you a small compact car and refuse to change your rate to the appropriate amount. Then they make up misc. fees so that you dont get back your full rental deposit. Whatever you do STAY AWAY FROM THESE SCAMMERS!!!

Sandra Swindall

My reservation was made through Expedia and clearly stated unlimited mileage. The company refused to honor this. I had to cancel and was left without a car because of an extremely busy weekend in Atlanta. I would never recommend Ace to anyone.

jesse rickey

I wish there was an option for 0 stars. The whole experience was terrible. Asked for itenery for flight which was odd, the gentleman who pulled the car up was rude and on the phone the whole time. Then I returned the car and was blamed for damage that I did not do.

Christina Wherry

This is an awful rental car facility. Their policies are horrible and terribly misleading. If you have a Georgia drivers license please be advised you will NOT get unlimited mileage like they falsely advertise on many different platforms. Also the lady Tracey that works at the front counter is extremely rude and disrespectful. She has no customer service etiquette and had a mean smug on her face the entire time she was helping me and she acted like she was too good to even be working. Also she kept doing something with her face as if she was cleaning a tooth in her mouth. They charged me almost 400 bucks for a sub par compact car and I have yet to get any of my money back. I will NEVER do business with this establishment again!

Alexia Turner

Ridiculously long wait times, this included the shuttle ride which is not include in the information when booking. My flight landed at 1, it took 2.5 hours to get to the renting center which is off site and to get put in a rental. Just need to be fully staffed as Las Vegas is a tourist city so there is always going to be a crowd. Lessons learned that cheaper is not always better. Overall the car is nice though!

Andrew Schuler

Worst customer experience I've ever had. On the way to return the car one of our rear tires went flat about 20 miles from the rental office. We called the office 4-5 times and left two messages but were left stranded on the side of a bridge with no guidance for an hour (despite this being during business hours). We called the national Ace number and they simply said, "You're on your own. Nothing we can do." We got out and found a spare tire in the trunk, replaced the flat, and after we still had no response from the Tampa branch we drove the car back to the rental place. When we got there the employee checking in the cars threw his hands up in the air and asked, "What the hell did you do? Why the hell is there a spare tire on that car?" He verbally accosted me and my wife, berating us for stupidly not calling the office when the tire went flat. We informed him that we had called and left two messages and waited for an hour for a response at which he just shook his head. He made us wait as he helped 5 cars who had arrived after us, then told us he was going to charge us $120 for the flat tire. He assured us that we had been given a car with four good tires and this was clearly our fault. We disputed this and then brought the issue up with the rental clerk upstairs. He said there was nothing he could do and that he had been too busy to respond to our calls. We called corporate and talked with the manager of this branch - ultimately, they apologized for the poor customer service and for leaving us stranded on the side of the road for an hour (and for never returning our calls) but said that they felt we had done something to cause the flat tire (despite driving the car on well-paved roads <100 miles) and that the $120 fee would stand. Definitely recommend staying away from Ace - choose another provider for your rental car.

Robert Fitta

We waiting over two hours to get a car, then when given the car the low fuel light was on. They wanted us to wait around till they could fuel it up. When you are looking for the lowest cost, you also get the lowest service. We will never use this company again. My friend rented the car but I Sat there with him the whole time, and I fueled the car up. Don't waste your time with this company.

Melody Horrell

Rental process was great as far as the clerk and paperwork went, very professional and nice! The attendant who brought the car to me was courteous and helpful. Only issue was upon returning the vehicle, had to drive up and down rows in the return lot to locate a spot for Ace which was listed under a different name. Asked two separate attendants and neither provided my any assistance other than telling me to drive all around and find a spot, no one who took time to help me find it.

Wilton W

Avoid this company. Reservation is automatically cancelled if not showing up after 2 hours of the pickup time. None of the email stated this policy and they are not honoring my reservation. Instead, they are charging twice as much for a new booking. I have used a lot of rental car companies and this is the first one canceling your reservation without informing you.

Linda Walker

Completely inefficient. Took 2 hrs to finally get from the airport to driving away in the car. You take a shuttle to the rental car location, and then one more shuttle to this shady location. Followed by an unreal line that moves at snail's pace. The line gotten even longer for the poor people behind me. But wait, there's more lines to stand in!! After you stand in another line to get the check out the car, you Then get to stand around waiting for a car to be cleaned!. The ironic part was it was still dirty, I had to laugh at how unprofessional this was. Never renting from this place again. Seriously ridiculous

Jes X

Went in the place, stood there for 20 mins waiting to be helped because they only had one guy at the front desk. Then was told I have to have an utility bill that matches my drivers license name and address. I just moved out from my parents so my new address is not on the drivers license yet. The utility bill is showing my new address. And I have my bank statement with the old address that matches the drivers license, but they won't take it. I understand they are trying to prevent people from stealing cars. But why is the rule only apply to Floridians? That rule is simply blocking their business cause if you think about it, there is normally one person pays for all utility bills in a household. So if a family has 2 adults and say couple teenagers in their 18-20s. They can only do business with one out 4+ person. And that's if that one person happens to read their rule and bring a utility bill with him/her.

uilani bourgeois

Long wait, when we finally got the van the interior smelled like cigarette smoke and the air conditioner was luke warm at its max...in Vegas! had to drive back to the shop to exchange it which they allows at no extra cost....we got a newer model KIA van with cold air thankfully. Unfortunately, we found old trash under the seats, in the door and seat pockets and all 4 tires were low in air pressure. If you want economy you get what you pay for, have low expectations and you won’t be disappointed. In my opinion it’s better to rent a car from a more reputable company and pay more for less headache. If anyone has a hit on a good economical car rental company with a good reputation pls share.

Kevin Patel

Terrible experience and I left this trash of a company without a rental. I made reservations on Hotwire well in advance just to find out at the counter that they will not give me a car because I don't have a round trip flight! The employee at the counter, who lacks any customer service skill, failed to explain why this is their ridiculous policy. Luckily there are plenty of other rental companies in ATL that want to earn your business with or without a roundtrip flight. DO YOURSELF A FAVOR AND DO NOT GIVE THIS COMPANY YOUR BUSINESS!

Job Long

To be honest I was very disappointed in your company and your customer service gentleman at the desk. I have rented from all the other rental car companies and was able to have them hold the car with my credit card but wanted to pay with my debit card when I returned the car. Your company do not allow that. So therefore, I will NEVER rent from you again and make sure my family and friends want neither.

widaly Martinez

(Translated by Google) good prices (Original) Buenos precios

Night Stalker

Horrible service, the car was super dirty and all the seats were stained, they also put a millage cap on the rental, required proof of your airline tickets for travel. Just completely bad service and vehicle. Yes, it was cheaper, but pay the extra 50 bucks to go with a good company. I rent cars all over the us and this was the first time using ace and my last.

Darren Radulski

Eventually I talked to the owner and he helped me out but overall it was still a poor experience. It has been over a year since I went there so hopefully things have changed if not please stay away

Christopher Lee

I made a reservation through Hotwire and declined additional insurance because my credit card covers rentals. At the rental counter I was informed there is a mandatory $15/day for insurance regardless even though it was not disclosed when I booked and paid. No exceptions, no empathy, no refunds. RENT ELSEWHERE!!

ffbarbosa100 .

I went to the counter at ATL with a reservation for 5 days and after barely greeted by the "customer service agent", coldly was told that I could not rent a car due to not having a reservation that matched my itinerary... I was shocked by the lack of initiative and disregard for a customer with tons of options all over the car rental center by the representative at the counter who did not even apologize for the situation. I have no idea if this is a horrid company policy or lack of customer service skills by the counter gent but either way is, at least in my book as a customer service supervisor with Delta Air Lines, a tremendous service failure and rest assured I will use that example as "what NOT to do" in our company training pieces. Result: I literally went a couple counters to the left where I was extremely well received by the Alamo's agent who rented me a car in less then 5 minutes, very courteous and efficient and, by the way with a slightly better car and rental rate as well. Unfortunately, my first experience with ACE was very disappointing and it'll certainly be, the last. I am sorry but I still think feedback is a gift. To whomever receives it and I hope it serves its purpose for the future of your company in a very competitive market where all customers have literally tons of choices.

Peter Lundell

Worst car rental experience I've ever had. The employees are nice and do their job, but the set up with having to take a SECOND shuttle bus, and the ridiculously long wait to get the car, and the fact that their hours do not allow for taking an early morning flight make me choose never to rent from them in Las Vegas. Management is the problem. I've rented from ACE in Minneapolis, and that was a positive experience, which I would give five stars.

Karen Shockley

I tried to reserve a car at the airport since all the other Ace rentals were closed on Sunday. The male operator laughed and said, that's not gonna happen unless you have a round trip ticket. He never offered any solution, he just told me what he wasn't gonna do. Guess what I'm not gonna do... rent with ACE!

Randy Sanders 2

Absolutely do not rent from this company we booked through a third party they try to charge us $49 in additional fees at pick up ended up getting those waived, I'm staff was very unprofessional made us go get the other car didn't even know where the car was located just told us the push the button so we found it then brought it up for inspection. At this point she did a half mediocre job at inspected list several things I pointed out the damage to the vehicle took photos upon returning the vehicle we were charged another $65 in fees even after we filled the tank and headed back on time do not and I repeat do not rent from this company.

Christian Villamil

Very rude staff at the ATL counter. They will force you to buy their own insurance even if your cc covers car rentals. They finally admitted they are not insured and that’s why they make customers buy expensive insurance. Better off going with a nationally known brand even if they’re a couple bucks more expensive.

Joseph E. Anderson

Just do not waste your time .

Doruk Kadioglu

Small but friendly and responsive rental spot.

Brian

I rented a 12 passenger van for a trip. I get there and they do not have the Van. They offer me 2 minivans, which will not work for what I need which ruined the trip. I contact head quarters and Al the Elizabeth location owner calls me and tells me "thats life, s**t happens". Goes on to tell me that he does not care and hangs up. DO NOT RENT FROM THIS PLACE, THEY WILL SCREW YOU!!!!

Shpresa Nela

Everything went very smoothly and the price was amazing!! I would rent from them again!

马屁精

Never rent a car form ACE!!!!!! (For Miami Airport) A lot of hiding fees. It's more than double of your original booked price. Not only that, they charged me after I returned the car and signed my final paper work. When I called back to request credit for their additional fraud charge, the lady was rude and kept explaining the charges I already paid, still did not want to give me back their fraud charge. They are the experts to confuse you and get extra charge. STAY AWAY FROM ACE RENT A CAR!!

Health Geeks

This place is the worst business establishment known to man. Seriously, dead last.

Christyanna Klatka

Transaction went smoothly. Car was clean, gassed up, and ready on time. Staff was friendly and helpful, explained the fine print and answered any questions that I had. Convenient hours. Helped with the handling of luggage from car to shuttle to airport. A+++

alex emelianov

Absolutely miserable experience with Ace Rent a Car at Atlanta airport. Had reservation booked through Priceline for Oct 9th - October 12th, 2019. When I came to Ace counter at Atlanta airport rental center, female clerk demanded to purchase extra insurance, didn't want to consider that my credit card covers FULL insurance. This is a common car rental scam in some 3rd world countries, but not in USA! MY CREDIT CARD COVERS FULL INSURANCE WITH ANY CAR RENTAL COMPANY AROUND THE WORLD, BUT NOT WITH ACE! Don't be fooled with fake low price when you book, you will be forced to pay much more at the time of pick up. Female clerk was very nasty and rude when I refused to pay extra for the insurance and asked to cancel my reservation. Please take your business somewhere else, just like I did.

Drake Anderson

This was an awful experience in the LA location for us. It took almost 2 hours to go through the whole process and we were 4th in line when we got there. When we finally got our turn, they charged an extra $100 and then they didn’t even have a car for us and we had to wait like 30 more minutes just to get the car we had “reserved”..

Jessica Jones

Everyone I worked with was so very helpful and kind. And the rates are much better than most! Next time we're in town or need to tow something on this side of the country Rugged Rental will be our first call!

Nina Rizzo

The staff at ACE Rent a Car in Newark is friendly, hospitable, and delivers excellent customer service. Picking up my car was a seamless experience. We even shared a few laughs with our rep as he helped us through the quick and painless paperwork and car walk through. We got a brand new 2019 car- it was clean and super affordable! The reason I give 5 stars for this experience is because after dropping off my car (which was hassle free, literally parking the vehicle and dropping my keys in the box), I realized I forgot some items in the vehicle. I called the next morning and my rep took my address for shipping and is even calling me back with my tracking number. I couldn’t have done this without him. Big thanks and shout our to this exceptional rental service. We’ll be back for all of our rental car needs!

Djibril Sacko

Never used this place again.They hand up a phone on me because I am asking my deposit back i suppose to get 3 days ago,customer service is terrible. Never, never trying to call them this place need be shutdown.

Tom Dempsey

Rented a car for 2 days in August of 2017 because of the cheap price. Would never use them again. Two weeks have passed since I returned the car and I am STILL waiting for my $200 security deposit. Car was an early 2000s Volkswagon. Felt very old and was not 100% clean. I got my money's worth....and I mean that in a bad way. DO. NOT. USE THIS PLACE TO RENT A CAR.

Danielle Sporcic

Terrible experience, sign nothing they put in front of you. Just pay the extra 20-30 dollars and go with a more reputable company. Never again.

Nyeema Pierce

Recently my brother and I rented a van to travel down south for a 4th of July. The vans presentation was horrible, we knew it was an very old model from just looking at it. The inside was no better, the carpeting was dingy and had a non refreshing odor. Upon taking a trip to Ace Rent-A-Car at the Newark, NJ location the representative over the phone seem very polite until we got there. We were also missed informed of the payment information, after I reserved the van online for $858 I payed upfront $1200 which the extra fee was supposed to serve as a deposit however I never received a refund. I've called several times and seems like now I can never reach anyone in charge, and I would never recommend or visit Ace-Rent-A-Car again!

Mittal Patel

This place have irresponsible and very rude service .Yesterday we made plan for trip and second day when we take a car they said car is not available and we can't do anything.I'll give your money back.I told them that money back isn't a solution . Lastly he was talking very rudely and he didn't even try to give alternative option . Very rude and irresponsible service I never ever seen . Be careful !!

Arman Mamoor

500$ for a Carrolla. I’ve never heard of that. I’d rather stay at my hotel for another two days.

Doug Miller

Very helpful and personable!!! Highly recommend!

Peggy Smart

I would give them 4 stars for the price and the service of the shuttle driver. I would give no stars for the poor customer service on the phone. I don't expect someone to ask me about the type of phone I have when I am looking for directions. Just provide the service! Not sure if I would use them again.

Seret Measho

The customer service in this location is Extremely bad. They change their words many times. I don’t recommend this location.

Ruth Murguia

Saved the day! Needed a rental last minute and not only were they able to help me, but Anthony made it a stress free experience. Much better service than other car rental locations I have been to in the Valley, not to mention their cars are super well maintained!

Olga Pina

Do not rent from these people. They cancelled my rental 2 hours before my scheduled pick up. Inefficient and ruse customer service, not to mention unreliable.

Maria Correa

Worst customer service ever! Only two representatives in a very busy airport. We waited over an hour in line. When we got to the representative he was with a rude attitude. Complaining about how busy they were and that he even didn’t had the chance to go to the restroom. Also, since we were locals, the requirements were ridiculous! The website should provide those additional details. Neither the representative nor the manager, were in the best attitude to help us. They pretended to send us to another car rental instead! Never again! If you don’t want to have a bad experience, stay away from this car rental!! BTW...Google made me to select at least one star...for me, they deserve NONE!

Aubrey Brenner

Renting from ACE was the worst rental car experience I've ever had. I work in customer service myself and will pay more for a reputable car rental. I learned my lesson from these thieves. I truly did not care that I had to wait an hour and a half in line for help. It's to be expected at a discount rental car center. The rep lied to me and stated that I had to purchase their insurance, even though I told him I have full coverage with Geico. He lied again and stated I had to have it. It was an extra $240 for the week. He gave me a brand new car and told me to go outside to get it. I had locked in rates online at $170 for the week and when I checked out with the rep it was $450. I called customer service and they stated my insurance was acceptable and I didn't need their insurance. I went back in and went back to the rep and asked why he lied to me. When I told him I called in and that Ace customer service said he lied to me, he took off the insurance and downgraded me to a car that had air conditioning issues. Stay away from this place. Upon return, I accidentally left my SoulCycle bag in the trunk with a brand new sweatshirt. Ace says they haven't found it and I've called everyday for a week. I'm sure one of them are enjoying it. These people are thieves. You get what you pay for. Stay away from Ace.

Roberto Andino

Takes 2 separate, 15 minute shuttle rides (plus wait times) to reach to/from the airport. Very disorganized vehicle delivery was slow as well. Price was reasonable, but plan for extra time.

Joset Wright

Absolutely the WORST car rental experience EVER. I travel a lot and have never had a worse experience renting a car. I booked through Expedia. I arrived on time only to be told by a very hostile employee my reservation had been cancelled. When I told her I hadn’t received notification she said she didn’t have my telephone number. I didn’t believe her as the number was on the reservation confirmation. The only thing available was a 12-passenger van. I took the van only to see a mini van in the driveway. I assumed it was an employee vehicle and proceeded to the van. A man who arrived after me was able to rent the van. Why wasn’t it offered to me first. Anyway I take the car. When I returned the car the same hostile employee was there it was after hours but the open sign was lit. I wanted to make sure I received a credit because I returned the car a day early. Another woman was also there and wanted to speak to the staff. She yelled at us through the door to put the key in the drop box. When I yelled back that I wanted a credit she yelled I wouldn’t be billed. I got my luggage from the van and waited for my ride to airport. I noticed that she had opened the door for the other woman. Why not for me? The racism I suspected the day before was confirmed. She was willing to engage the non black customers and gave me nothing but attitude. This facility is off-airport property. I called to request a pickup from the airport. Voice mail hell and then call dropped. I had to take a Lyft to the pick up at a cost of $20. Horrible customer service. Very expensive. NEVER again

Sal Pitera

Great company and top notch, friendly staff. No hickups at all. Very friendly service. Even gave me a break on the fuel (forgot to refuel the car). Will be a repeat customer and tell my friends.

alex rodriguez

(Translated by Google) very well (Original) Muy bien

Willie Roller

You can get a car with a credit card or debit card the people there are very nice

Dave Beaudin

Great Service and Staff. Moved me thru the process quickly. I recommend this company in Tampa and Beyond. Dave B

John Cotton

Easy rental process, good rates, and quick check in!

PJ Tokic

Hidden fees! Don’t trust these guys. The prices they advertise aren’t real! Skip this place you’ll save yourself money!

Herman Harris

They don't trust you as a renter. They want hard copies of everything, insurance card, return flight info. It was to be my first time renting from them but I walked away, the interrogation was too much, not when I could go next door to Hertz.

bpd0281 .

Have rented several times before with ACE with no problem. This time Sept 16-19, 2019 was different. Everyone was complaining about the cars not having gas dirty etc. Got my car was ok clean for the most part. On the third day had minor accident, got cut off by another car and hit the curb, popped the right front tire. You would think no problem, I’ll just change the tire and be on my way. Guess what no spare tire in the vehicle. I paid for the roadside assistance so I tried to call. The numbers on the rental agreed were wrong. Only number I had was the reservation number, called them got transferred to the roadside assistance office and got auto answers no can take your call. After several attempts was finally able to leave a message. About 30 later I get a call back saying someone from the Las Vegas office will contact me. Three hours later still waiting for a call back. LVMPD comes on scene, I explain situation he tries to contact ACE for me and gets same run around. LVMPD helps me get the car off the road and in a parking lot. Go in person to office next morning show my rental papers, attendant seemed surprised no call me back to take care of the car. I told them where I left the car, got a new one. When I finally left had no problems checking out. Biggest frustration no spare tire and lack of road side assistance after paying for it. Not sure if I’ll be a returning customer again

Angelica Ramos

Worst experience ever! My cousin rented a car from houston for a compact car even pay for it and when we got there ,they told him no compact car available only mini vans. The guy was so rude no experience at all ,he basically told us that if we didnt want mini van that we could go ,mind you it was at 10pm where you wont find any car at that time. He asked for some bill with adress and mind you we had to drive back home and get the papers and when we came back all that happens. We asked for a manager and he said no , we ask for a customer service phone and he said is in your email like really! Really dissapointed. If you value your money and most importantly your time dont go for this company please, agent name AJ.....

Jacquetta Richard

Fat liars.....

Don and Sue Dunshee

We had the worst experience at Ace Rent A Car. We waited over an hour for the van to pick us up because of improper instructions where to wait to be picked up, the agent did not explain the gas refilling procedure so we returned the car full of gas when we picked it up it was almost empty. The facility was dingy and poorly lit in the evening. Understand they are moving to the new facility, hopefully they will replace the staff, all except the van driver.

Richard Levesque

This being my 1st encounter with ACE I have only one negative comment. I had to stand at the podium in the garage, there was no office or desk in the Atlanta rental garage for ACE, for over 10 mins waiting for someone to help me. I asked 2 or 3 people that were around and was told someone would be there momentarily. Otherwise, the price and car were good and return drop off was quick.

Anneliese Klausing

Wish there were negative stars to give. I have never been treated so badly in my life. They had me in tears. I will never use this place it is ran so poorly. Spend the extra 15$ this place deserves to be shut down.

Kyle McCullough

If you had asked me if it was even possible to take over 2 HOURS to get a vehicle from a rental company I would have argued such a company would not exist for more than a week. And yet here I stand proven wrong. You better want those cheap prices really bad if you select this business. They also stated vehicle had a full tank when it definitely was about 3/4. No copies of paperwork were provided. The vehicle was mostly clean, save for a few stains here and there.

Michael Cahill

We rented on priceline. When we got to Tampa airport they said because we were local we could only drive 150 miles a day AND could not go to Georgia. What !? So had to take my own car and it broke down. Almost ruined our vacation. Thanks Ace

Keith Palazzo

Not sure why so many people gave this company bad reviews. Rented an economy car at Tampa International Airport. From booking, to checking out, to checking in, it was a pleasant experience for us. All staff that I encountered were professional and friendly. Car was a fairly new vehicle and fit our needs perfectly. Only drawback I found was the very high daily rental fee after one week. $90/day for a economy class vehicle was excessive. They were still cheaper that all the major car rental companies out there. Otherwise we were pleased with Ace and will probably use them again if the price is right.

Allen Ward Jr

The Spirit Airlines of the car rental Industry. Refused to process a booking at the Atlanta Airport because I was not from another city. This is the only car rental I had this problem. The other companies do not follow this unfair rule. Atlanta natives stay away if you book through Hot Wire or any other booking agent.

Fiona Petrie

THIS Company is located over 15 minutes away from the airport. Do not book with them. very deceitful.

Martin Oguike

I had a great experience in Atlanta GA renting a car from ACE Rent A Car. The rental was for two days. A week prior I had looked at rental possibilities with the old rental car outfits that I was familiar with and they were very much on the high side. At that point I decided to search through Travelocity and found a very reasonable rental with ACE Rent A Car. This company was new to me but I took the opportunity. ACE Rent A Car Staff proved to be very experienced, courteous and professional. I highly recommend them. Dr Marin Oguike NJ

Pat Hammons

To begin, the information states it's located at the airport. After a 14 hour day of driving we go to the airport to find out it's not at the airport. We call. They give us the address and tell us it closes at 6pm. It's 5:30pm. We get there. It closed at 4pm. We call and are told we can pick up on Saturday. We go first thing Saturday and the woman tells us it was cancelled and there are no notes and asks who we spoke to. It was a call service. We have no idea. We tell her our predicament and she rudely indicates there's nothing she can do. We ask for a manager. The manager isn't working. Who can we speak to to help us out? No one, she replied. So, after all of that, we end up with no vehicle. So, our experience? Worst customer service! Worst information! We will never rent from your company and we will discourage anyone else from doing the same!!

Jennifer Cooper

Worst rental experience. Wasted 3 hours of my trip and went with a different company.

Hossein Tavakoli

The worst rental service ever! The location is far far away from anywhere, the service is awful, the cars runs so bad. NEVER EVER WASTE YOUR TIME AND MONEY.

Patricia O'Brien

Nice people to work with When returning the car I had not filled the gas tank because I didn't know where there was a station close by. The attendant gave me directions to a near by station thus saving me the additional cost The car was clean with the exception of the windshield. It looked clean in the day light but at night it was difficult to see I would rent from ACE again

Black Diamond

Was not aware of the fact if you are not flying that you could not rent a car.. Had to use another company

Sabrina Barksdale

Terrible customer service. They didn't have the class car I reserved and thought I would be okay with a higher price rental. Then stated there was a $200 deposit on top of the rental price! No ma'am! So I took my business elsewhere. Trying something new ended me back to where I always go with cheaper prices no deposit great customer service! No Ace for me!

cindi brunsell

The checkout process was fast and received friendly service. Great prices on a brand new vehicle with only 3k miles. Couldn't ask for a better experience.

Artem Rikoski

NO UNLIMITED MILEAGE! 3x INITIAL RENT PRICE ! All the sites (i.e. Expedia) show unlimited mileage for this business. However at their counter they notify you have 150 miles/day or 1050 week (For FL driver licence or god knows what else states). I was going to Miami so had to buy!! ADDITIONAL mileage package from them. Surprisingly, from Miami we decided to go to Key West, FL. Plans could get even more exciting, right? Well that is 320+ miles from Miami and back to Miami. Long story short because of Key West trip I ended up spending even my extra paid Mileage Package and paying 3x price from my initial rent price. You guys think you smarter than anyone? NEVER AGAIN. P.S. No, ACE, the contract details at least during my user experience I could only see AFTER booking confirmation but why WOULD I check it again if I ALREADY see unlimited mileage while booked? Well, Expedia case was created FYI. And so for 3 days priced $77 you offering me to buy unlimited package for $45 (greater than 1/2 of total price? LOL). You are gods of marketing. Good Luck. P.P.S. You do great job answering EACH 1* review (and that's a lot) and defending your fails. You'd better spend time and effort on greater customer service and business ethics rather than online exccuses.

Lauren Boone

Was not made aware that the insurance I purchased at reserving the car was an outside insurer. ALWAYS BUY INSURANCE AT THE PICK UP COUNTER! Other than that the service was good at the Atlanta airport

Debbie Ann Swaby-Edwards

Clean car. I got exactly what I reserved.. The process at the airport was easy and seamless

Pastor Jeremiah Adell, Sr.

Very poor service and very poor communication they only rent cars to people with a Florida license I travel all the way from New York only to be turned down for my rental that I made reservations for over a month ago

Sonja Burrows

This was the easiest and nicest rental I have ever dealt with. Landed at Tampa airport and called to be picked up they we're there within 10 minutes. Got the the office and said my name and paperwork was ready. I was in and out within 15 minutes. They staff was beyond helpful and super nice. Return was just as easy. The shuttle drivers kept small talk and explained the new parts of the airport. I will absolutely use ace on my next visit.

Keerthana m

Nightmare! Firstly this center is nowhere close to the airport. It took us forever to get to the rental center. Had to change two shuttles. The lines are long and the cars are dirty. We changed car and the new car license plate had expired. Not worth it. Think before you book.

Faisal Irshad

very shady. when I booked online the rates were altogether different than what they charge. although I had pre booked reservation for the car, for which I had already paid, they charged me more and didn't even give me the car or equivalent model. after I went through the process for 45 minutes, At the pick up they said they only have Vans left. they guy kept telling me the wrong total untill they charged the card. It's a BIG NO!!!!

Bose DK

Hotwire should stop selling this ASAP. Actually I also want to give Hotwire 1 star for leading me into this trap. Variety of hidden costs- your savings are not worthy of your agony. Bad guest experience. I wonder if there are any return customers. Any time of the day- you would spend at least an hour and half in the line picking up the car.

TimmyTurNHha MaskOTF

Ok

J J

I just rented a car in San Francisco for a day trip and ACE is the only car rental agency open on July 4th. They gave me a reduced rate lower than the 24 hour rate. One can conveniently rent the car for a day and not pay costly hotel parking. This is awesome service in a very expensive city. Thanks ACE!

S queen

Fast, friendly, very easy rental experience. Much obliged!

Christine L

The waiting lines were not long but it took forever to finish servicing one customer. My book was at 10:30 and we came In at 11 expecting the car to be ready at 12:30. And the car was not even ready by the time we get it done at 1:30pm. Customer service was unpleasant and location is bad. All related tax are 29% on top of anything, including adding another driver. This is the worse rental car experience ever and will absolutely not coming back.

Rob Reid

Car was not what I was expecting it's 2018 why do I still need a key to manually unlock the car doors and the car looked like it haven't been washed in a very long time

Jim Galloway

Check in time was extremely slow, there were only 3 people ahead of us yet it took almost 45 minutes to check in. I've never had a worse experience renting a car, and I've rented them for business and personal use for more than 40 years. Clerk tried to sell more extra items than I thought possible and I had to sign about 7 different times. Worse yet, a $200 deposit was required! After all of that, we had to wait another 20 minutes because car was not ready. Would never recommend this company and don't think Priceline should include them as a vendor.

Kathleen Colarusso

I was instructed to call when leaving airport so lift could pick me up she said don’t call until you are at rental I did lift did not pick me up in a timely manner it was over an hour to be in a rental the worst service ever

Jeffery-Nicholas Harrison

Let me tell you! I read all the reviews, stressed about this rental for weeks. I expected to get charged extra money, have the people be rude, the car be horrible and to wait in line for half the day. Let me tell you NONE of that happened. I took a lyft from the airport got there right after the shuttle did, so yes there were about 10 people in front of me and it took an hour BUT it was NOT this companies fault. People were trying to rent without their license, no proof of insurance, not wanting to pay a deposit, no speaking English, and sooo much more. The PROBLEM at ACE was the people renting and not being prepared. I got to the counter all paperwork ready to rock and roll and I was in a brand new less than 1000 miles on it minivan in about 6 minutes. No issues, no extra charges, NOTHING, the 2 people right in front of in line were still at the rental counter when I left because they too were not prepared. So DO EVERYONE a favor, read their polices and be prepared, then there’s no waiting in line! Thank you for the great experience

Marshall A

Kevin K is the great! He is very knowledgeable about cars, he made sure my kids and I were taken care of. He's a good guy, we randomly started talking about military stuff. Which got him to thank me for my services and even offering me a military discount. Which I defintely wasn't looking for but its nice to know this company offers things like that because not a lot of rentals give discounts on top of their already low prices. Great employee, great deal over top notch experience !

James Roback

Florida has automated toll rolls that require a transponder. Ace doesn't give you one. Usually not a big deal since they would charge you by your liscence plate. But Ace will charge you $50 in admin fees for your tolls. So my $4.00 in tolls turned into $54.00. How about tell your customers from out of state how this works.

af adgfa

Double shuttle service made up for the very quick and easy rental process. no long lines I had to wait for. I would have to say this was one of my favorite rental experiences thanks to the super star Clinton my rental agent. I was in and out in 5 minutes or less with a few laughs. When I come back in June Ace you have my business

L. Berm

I reserved a car at Atlanta's Hartsfield Jackson Airport. The car I received was in good repair and was clean. The counter personnel would not win an award for excellent customer service. The fell downstairs who give gave me my car was very nice and cheerful. I found it odd that there was nothing but a Podium and a lawn chair for this employee to work out of. I'm happy I didn't have any issues with the car because I don't believe that the front desk person would have been very friendly or very helpful and handling a situation.

Suzette Edwards

I would never recommend renting from this company the car I got was so loud and noisy I had to turn the radio up to drown the noise out when driving. The also charged me for for bringing the car back 15 minutes late and on top of that when I called to complain the customer service rep was rude. Lousy service pay I would rather walk than rent from them again. Rent from a more reputable company. I wish I had read the reviews before I rented from them there is a reason they are rate 2.7 just horrible horrible service. I rented the car at the Tampa Aiport

Steven S

WORST WORST WORST customer service EVER! I will NEVER rent from this company again, and I would like to warn anyone who is thinking about it! If I could give them negative rating, I would! Maybe that's not entirely fair. I did get the vehicle that I thought I was getting and it was clean. The people in the rental location were friendly, but if you need to talk to someone on the phone... expect to wait... and wait... and wait... and then when you do speak with someone, they're rude and not helpful AT ALL!! I was charged extra fees and they close early on Saturdays and Sundays (at noon) so if you haven't returned the vehicle by then, it's an extra day unless they "put a note into the computer", let's hope that you're cashier isn't lazy or preoccupied and forgets to put it in. Plus they make it out like they are at the airport, they are not unless you're talking about the old airport that isn't used for commercial flights anymore.

Robert Smalley

We recently rented a car from Ace and the people were very friendly and humorous. No hidden fees or hidden insurance that we have had happen with one of the other large companies. Thank you Ace for being honest with car rentals. We will definitely be using Ace for our next vacation.

Debbie White

Terrible customer service and now having to deal with being double charged on my credit card. Tried contacting this place several times with no one answering phone calls. Will not use them ever again not worth the hassle!

Carolina Elias

If you arrive at the airport, they are not located there, so they will send a Lyft for you, to which they have only one account. So if someone is on their way there, expect to wait for 20 minutes before they can call one for you, plus the time that it takes for the Lyft to get here. Currently 45 minutes and we have not been picked up.

Teresa Bressler

This place is a scam got a car from them in April had it for 4 days they over charged me by $150 so they made me wait 15 days to get my money back. I go get my money and now 4 months later they're saying I owe them $113. Wth??? Can't get ahold of anyone to correct this.

Tony Townsend Photography

One of the only places in Tampa that will rent with a debit card. Great service, friendly staff. Changed to 2 stars because the guy I dealt with on the return (Mario, if I remember correctly) was a dick. Spent over $2700 with them and then got treated poorly in the end. The other two guys that were there were great though.

Angela Smith

Do not rent from this company!!! I reserved reservation online... paid...got Confirmation ..drove an hour to pick up the rental car... Got there was told because I did not fly into Atlanta that I could not rent a car... I had never heard of this before ...there was nothing on the website stating that you had to be a passenger on a flight to rent a car ... absolutely absurd... the representative at the desk was very rude and abrupt... Will never ever rent from Ace ever again... I don't even think they deserve one star but I don't have an option to put 0 stars or negative Stars

Murphy

Would definitely deal with again! Everyone there was very welcoming and easy to deal with. My agent mr. King ( you should look for him) was funny and got us in and out.

Nick Gold

I'm in Vegas a lot for business and will use Ace/Economy every time. Yes, it's a double shuttle, yes the wait might be long but the staff are great! I had the pleasure of being served by Francine on my last trip and she was amazing, made me laugh and got me in and out quickly. I'll keep coming back!

elchido maschido

Stay away stay away...you have to be airline inbound with ticket to rent a car. Priceline nor Ace made us aware of that until we got to counter.Horrid customer service.stay away at all costs Update to response: um ya, it's why you guys have a 5 star rating...right? 4/18/2019

Suntina Lee-Aikens

I did not rent a car through your company

Roxanne Choate

Worst customer service ever. people are hella rude disrespectful an Need to take a customer service class don’t rent from this company the manager is the rudest person hang up on me 2 time when all I wanted was an explanation of the charges!! Don’t rent from here I will be calling corporate an posting every where possible about my experience!!

Denny McKinney

Very affordable price and low pressure checkout. Easy to get to off of Tampa Florida airport. The car was newer with only 6500 miles on it. It wasn’t a low budget car either. Will definitely use them again for car rental

Kristi Edwards

The car was nice and the pricing fair. However, if you’re late getting your reservation, even if it’s paid for, they will cancel the reservation and not refund your money. Also, the customer service at the front desk in the Atlanta airport was atrocious.

Tameka Teasley

I enjoyed them, very helpful, great customer service. Got a very nice rental. No complaints from me.

Thomas Candelario

We are currently driving a car from this agency and it's not a good experience. We need to add driver to the contract and the only option the company is giving us is drive to the airport and see an agent. Since finishing with our rental I can say the car was no frills but met our needs.

Donnie Brown

Waiting to be picked up by the shuttle is terrible. This location is not at the rental car center. I will say once I got there the customer service was very good. I'm going to say get the roadside service because there is no spare tire in the vechical.

B Konkel

I saw this agency's poor online ratings but decided to take the risk to save 10 or 15 dollars. We had rented a standard size car (the size of a VW Jetta). When we arrived, it turned out there were no cars available and we were given a 15 PERSON VAN. It was late at night, so we were stuck with it and couldn't use another agency. There was no room in the back for a stroller or our luggage; we had to jam things over the rows of seats. We had to drive the 30 minutes there and back from the airport the next morning to trade. When we arrived at the rental counter, I asked to speak with the manager, Pete. I explained the situation and asked to be reimbursed for the day; I was still willing to pay for the rest of the week that we would be renting our car. Pete became very defensive: apparently, we were only guaranteed to have "a car," and we should be grateful that they gave us one. He then tried to convince me that the van had actually been an upgrade! The manager couldn't have handled the situation worse. He was so awful that we bailed on the replacement car, got the rest of our money back through Hotwire, and went with a reputable agency. PLEASE DO NOT BOOK WITH THIS AGENCY. SPEND THE EXTRA TEN DOLLARS.

Janie King

Didn't tell me online that I should have around trip ticket...before I could get the car....couldn"t take it out of state....I couldn't get the car....but I need refund to me my insurance money that I paid...I have the receipt from my bank that it was taken out....

Ara Kerestedjian

Had some issue when returning the van, had to clean up the VAN to avoid their $90 cleaning charges.

Harleen

I had purchased my car booking and insurance through economy booking. They told me with insurance I have to pay 192 dollars. I let them know I already have the insurance and showed the email. They said ok then I don’t need to take their insurance but when I looked at my card later after few days - they still charged me for insurance again. I will not recommend them. Super inconvenient.

David Joensuu

Ace elite rental New Britain Ct independently owned operated never go there

Jessica Haynes

Very pleased with the service we received and the way we were treated here after a horrific experience the night before at hertz then to come to ace and have a completely different experience I will definitely rent from yall again

Deborah Schwisow

Read the fine print and check the local area requirements. Booked with Priceline, listed as unlimited miles. If you travel out of the state you have limited mileage per day. Had I known in advance I would not have booked. Error cost me a last min booked with another company and $50 more. Check their local page.

Vikas Gill

ACE is not the actual rental company. ACE is a broker. AVR is the actual company that rents the vans. But how am i supposed to know this. In any case, with family visiting we double booked a van for the same day/time. Went to counter to pick up the van and asked the person to delete the other reservation and refund the money. She told us, that they (AVR) didn't make the reservation ACE the broker did, so I'll have to call ACE. Figured should be easy, so called, got transferred to customer service, which is a voice mail, where they ask you to leave a detailed message with a number of mandatory items, that should be included in your voice mail. I can't even remember how many things I was required to leave in my voicemail. I did leave them a voicemail and it's been 10 days and i still haven't received a call back. What I did do, as soon as i got of leaving them a voice mail was to dispute the charge with my credit card company. I'll let Citi handle these crooks if they won't call me back. Citi was very helpful. Buyer beware. Don't use brokers, use the actual rental company. AVR was helpful in addressing our concerns, giving us the van and even the online rate for an extra day. AVR was also very friendly and quick in and out.

Erin Eddings

I cannot speak for all ACE Rental Car Centers, but the one for Las Vegas airport is terrible for a few reasons: 1) There is no transparency when booking through a 3rd party ie. priceline or Travelocity. The wrong address is listed for ACE and it is not until you take the FIRST shuttle (Yes I said first shuttle) from the airport rental cars that they reveal there is another shuttle to ACE's actual location. 2) The second shuttle takes you to the final address that is almost 20 mins south of the airport and strip. This may not seem like a huge hassle just reading, but remember you still have to return the vehicle, which means you will have to repeat the shuttle process so that cuts more time from your trip by needing to return early so you don't miss your flight! 3) Once you arrive, the line goes out the door!!! It took literally an hour to finally receive my vehicle and there were many others highly upset with how much time from their vacation was wasted. *I landed at 2pm and because of ACE's long drawn out process, I did not check in to my hotel until close to 530pm. Moral of the story is, this goes beyond the phrase you get what you pay for. My due at pick up rate was $97 but of course once you get there they have to add taxes and other fees they failed to just include in your due at pick up total so it ended up costing a little over $120 at pick up. In the future, ill save an extra $100 for car rentals so I can keep the 4-5 hours of trip time I lost with ACE.

Sal Norge

I booked through Expedia, Mercedes E Class with Ace. I went to Ace at the airport, the man told me they dont even have Mercedes in their inventory!! Very disappointing, and false advertisement.

Phil Simpson

Nearly 2 and a half hours waiting! Be aware of these times if you have things booked when you land in Vegas. Very frustrating. We landed, got the shuttle to the car rental area to then get a further shuttle to ACE. Got there to a massive que out the door. Only 2 people working on labour day weekend which to me is crazy. The girls were obviously very stressed but also were not rushing and still trying to sell everything instead of getting everybody their cars quicker. So then we get to the front, pay and then get told to wait outside. Waited for somebody for 5-10mins to be told our car isn't ready and is currently getting cleaned!!! So eventuothe car comes round, one wheel had a severe buckle which looked unsafe, the front bumper underneath was hanging off and when I sat in the car had a really bad smell of smoke. So as a non smoke cannot deal with this smell and complained. Then had to wait for them to bring another car round. Why not just use this in the first place? Very poorly run and will never use or recommend.

A J

The car given to me was one of the choices listed on the rental potentials and once seeing that I had 2 kids, car seats, double stroller and luggage, wasn't given the common sense option for the larger of the vehicles and plenty were on their lot. The vehicle (Nissan Rogue) was smaller than my full size car. This car company also still makes you search the car for defects and do the carbon copy thing of marking it down. I haven't had to do this in years with other companies. They also scrutinized my insurance and coverage by making me show them my policy and reviewing it (hopefully you have digital access or you'll be there longer, as I witnessed, while they call your insurnace) versus the other companies who take the policy number or insurer's name and move on. I have USAA and they do cover a rental. When you reach the counter they ask which insurance plan of theirs you'll be taking as if you must choose a policy versus other places that ask if you'll be needing to take their insurance to cover the car. I heard their quote for someone taking insurance and was floored! The options for tolls in Florida was absurd. You either pay $10 a day for unlimited use or pay as you go. There are many places on Florida's system that is plate pass only. Every other company has billed the card on file within 2 weeks after getting the tolls for the amount I actually used. I won't be using Ace again. I went with them thinking they were cheaper and it didn't pay off in the long run. To respond to Ace.....the larger vehicle was an option in the list of vehicles when I booked. I do have proof of that.

Kira Doebler

Signs to get to this place is confusing. Don't go downstairs first, the counter is on the main floor in the way back. I had to walk up and down to get the car. They wheel and deal. You can upgrade, just have confidence in dealing. I got the Rogue and it was a very nice compact SUV. I would say though, you get all these fees and taxes tacked on now that they are now part of the airport. About $150. Don't forget to fill your tank up right before you get there. That cost through them (like other rental places) is EXPENSIVE. Overall, it was a decent experience. It's not really their fault the way the airport set it up.

CartoonCats101 Studios

WORST place ever.... We were told unlimited miles... We went to pick up car... Only 100 MI per day and car stops if you go out of their radius!! Most unprofessional car rental!! They suck They ruined our ENTIRE vacation plans KIDS working the counter. DO NOT USE THIS PLACE!!!

Debbi Fore

Excellent experience! We were stranded when our rental car agency didn’t show up. John, the shuttle driver offered to take us to Ace. He texted ahead and Sierra was ready for us and worked hard to get to meet their competitors quote. We ended up with a nicer car in the end. We will definitely use them again thanks to John and Sierra!!

Rosa Rodriguez

This car rental is a scam! Make sure you carefully check your Orbitz e-confirmation on your set rate. Ace had my return time changed with Orbitz which added an entire day rate from the confirmed rate I received from Orbitz. When it was called to their attention, I got nothing but "this is the time I see on your reservation and therefore you got charged an extra day for it." When I took this further with Orbitz, they confirmed my original booking was correct with departure time I chose originally I now see why all other car rental places had long lines to get cars and Ace had no customers but me!. DO NOT RECOMMEND.

Krista Fox

My experience with ACE Rent a Car has been great. I was given a Nissan Versa which started making a noise, ACE told me to bring the car back and exchanged it with no difficulty. Their customer service is amazing!! Thank you ACE for your assistance.

grisel vazquez

Very dissapointed, customer serrvice agent at the pick up area in Atlanta airport was so unprofessional. I had a family emergency and traveled fron NJ on a one way flight because I wasn't aware how long I was staying. When I did the reservation online there was no information in the rental conditions stating that in order for them to rent me a car I would need a round trip intinerary. When I got there to pick up my rental vehicle the customer service agent asked me for my return intinerary and I explained to her my situation. She told me that unless I had a round trip intinerary A big company like them would not rent me a car. I moved to the next desk which was Alamo, as far as I know Alamo is a big rental company, and I was able to rent a car from Alamo in less than 15 minutes.

George Latham

The process of getting the rental car was uneventful, typical of waiting in line until it's your turn to connect with the rental agent. The car I rented was a great car, no problems. Car was clean, full of gas and ready at dispatch. They also provided shuttle services to the airport upon return. The price was within my budget as well so I have no complaints. I would recommend Ace rental car company to my family and friends.

mindadvantage .

I rent the cars in Poland very often. For number of years I have had very good working relationship with Enterprise. Recently I have used Ace at Warsaw airport . Initially I was hesitant due to the fact that my previous experience with Ace in Toronto was less than satisfactory. The service I have received from Ace at Warsaw airport, namely from Przemek, Jakub and entire team was great. Will use this company next time I need a car at this location. Highly recommend their service.

Zoe Chu

Firstly, I would like to point out, we DID get a nice, clean, working car. HOWEVER, the sign in service was ridiculously slow and painful. There is a shuttle that takes you from the airport to the rental station, and we waited for around 20 minutes for that van to arrive. We honestly didn't mind that- we paid very little anyway, what did we expect? It was WORSE. We waited in the less-than-clean office for half an hour while the staff worked at a snail's pace to sign some others in. When it was finally our turn, Clinton (one of the staff) informed us that we were getting a Jetta, because they didn't have what we purchased online. Fine, whatever. He went through and signed us in with no sense of urgency. The kid (we have a 3-year old) needs a booster seat. Do you have one? He asked. We said no, as we didn't think of that. He took out a cheap booster seat and set it on the counter. When he finally finished, he asked us to swipe our card. Why? We paid online. He said that the cheap booster seat was 10$ a DAY to rent. He did not inform us before. 80$ down the drain. He also said we needed to pay an additional 50$ for the "upgrade" in car type. That was their fault, why did we have to pay? We tried to ask if we could go buy a booster chair, get a different car. No, no, no. For that money, we could have and should have went to a different service. If you want to save money, book with a different service.

Kunal Patel

Worst place to rent a car from this location.

Mechelle Johnson

This was one of the worst experiences I have had renting a car. I rented through Travelocity and was not told that I could not rent a car for shorter than the time that was listed on my boarding pass. I was stuck in the airport for 2 hours trying to figure out how to come up with an additional $350 for a car rental on an economy car. By the time it was over I ended up paying almost $700 for a rental car that I only need for 2 days. I was told this was the policy by Ace, but just to be clear for people who are coming from out of town and don't know this policy, this is an atrocious policy. Why do I have to rent a car for five days when I only need it for 2. I was thoroughly disappointed.

Eric urboy

They got great cars here

Diana Sackmann

Very happy with ACE! First time I went with an “off-airport” car rental place but they couldn’t of made it easier. Shuttle transport was fast, shuttle drivers pleasant, and staff were all helpful. Couldn’t beat the prices. Vehicle as described. Thank you! UPDATE: Over a month later ACE RENT A CAR, Tampa Fl. has started charging my credit card additional charges. No notification of the reason for these charges. I had to cancel my credit card to avoid additional fraudulent charges. Have tried to contact them (by phone) to find out why but I keep getting put on hold, transferred, disconnected. Spent over an hour trying to contact them but I've been unsuccessful. I paid all my tolls, filled the gas tank upon return, no damage to vehicle, no smoking in vehicle. There should be no reason for these charges--and a decent company should have notified me of additional charges. BEWARE!!!!!!!!!

Fitness Savage

I will rent again only as last resort & only if savings are substantial. On my return there was only one person checking in 10 people. I didn't know I needed to allow 1.5 hours just to drop off my rental car. Ho would think that in an industrialized nation. When I picked up my car it took over 45 minutes to drive off the lot once the van dropped me at the door. They actually forgot to bring my car until I reminded them. I was the first off the van, first in line to get a car, and the last of the group to get a car! Horrible processing times! They also play fast & lose with getting you up charges. One or 2 hours over & your not paying per hour, your paying another day & much higher pricing than your reserved rental rate. They must make a killing upcharing people. The only thing good about this rental was the 7eleven gas station a block away. Don't like area if your going there late at night. The young male shuttle driver is the only good thing going for this place cause he knows how 2 get you to airport quick.

Mollie Tate

Words fail me to describe how horrible my family's experience was with Ace. The car was horrible. Not only was the car out of date (2000 really??!!), but the tires were bald; one even had a hole in it. When I pointed the tires out to the service man, he swore up and down that the tires were new. Also, when we returned the car for a refund, the reps were rude and held $250 on my mother's account. Never rent from this company, YOU WILL REGRET IT. Please learn from my mistake and run fast as you can in the other direction.

Robert Johnson

My first time to Florida. I booked my rental threw Priceline a week prior to my arrival. Called Ace after booking threw the internet to confirm. Everything was good. When we arrived at airport we picked up our bags and headed right down to rental center. Apparently we were 20mins late to our schedule appointment. Which I had no idea we had a 2 hour window to make it to the desk. The repesnetive told me we rented your car and we are out cars to rent. She gladly said we can upgrade your vechial to a Grand Cherokee Jeep. Oh I was relieved until she told me it would be 59.99$ a day. I asked her if she would guarantee my old price which was 9.99$ per day. With out even blinking an eye she said no. There was nothing she could help me with. She was very rude. Un cooperative. Honestly didn't even care. Absolutely terrible experience.!! I would never advice to rent a car from Ace. Terrible customer service. Honestly would not even put a star on this but as you Know you have to, to be able to post.. Welcome to TAMPA FLORIDA AIRPORT!!

Darnell Charles

Str8 up BS. I just got off the phone with a lady there. Yeah, I don't even remember her name. So rude. She asked more questions than I did. I felt stupid even waisting my time. I'm sure she loses alot of biz. I mean she wasn't trying to satisfy my need for a car at all. I will tell everyone not to deal with this place. And whoever the lady was that just hung up on me 5min ago. ImI'in New Orleans and I tryedtryedtvery hard. With my hard earned money to rent a car and enjoy my daughter's birthday at chuckie cheese. Hey lady EFF you. Ok

Cristina Bastidas

I used ACE rental car services a week ago. Serious company. Great service. Easy to pick-up and go. No hidden fees. Definitely, I would rent again with this company.

Brent Miller

Beware - Do not risk the lower prices, etc. My rented vehicle had a mechanical issue and I was told I was on my own since I didn't have roadside assistance. I paid a mechanic to get the car started and returned to ACE for a replacement. I was told everything was rented and the only vehicle available was a tiny car instead of the SUV I had rented and paid for. After leaving the garage in the replacement car, I attempted to make a new reservation for an equal SUV - no problem, there were vehicles available. Terrible customer service/support and lied too in addition. I have filed a complaint with ACE but have heard nothing. I will be filing additional complaints with the Florida Attorney General, Federal Trade Commission and the BBB. Regarding the owner's response: I didn't ask specifically for a Rogue. Your response is simply a bunch of excuses and is not acceptable. Your attendant said -"there are no other vehicles available" except for the tiny car. I asked if there was anything bigger and was told no. I was lied to, and the reservation I made clearly demonstrates that. Additionally, you have offerered nothing to compensate the mechanics cost. The product and service I received is not acceptable. You are very quick to respond to negative reviews - perhaps you shouold focus some of that energy on providing better products and services. 02-12-19 Update: Thus far I have received a $23 credit towards the price difference of the car I rented versus the replacement they gave me. The response to my initial review said a member of management would contact me - of course, this never happened. Via email, I have stated that this credit is not acceptable. However, they have chosen not to respond. My complaints, including written documentation, will be forwarded to the FL Attorney General. This is not a good company and they choose to quickly respond to negative reviews rather than fix their problems.

Shanita Jones

Horrible, My flight was delayed. I was due in at 9:05p, we landed at 9:40p. By the time I made it to the train over to the car rental center it was 9:56p.When I got to the ACE ticket counter there was 2 employees there. They seemed to be preoccupied with something, so I waited patiently. A few minutes went pass and they got up with paperwork in hand and started walking towards the back. When I inquired with what was going on, one of them said we're closed and kept walking. Not once offering to help at all. One star is being generous.

George Valle

DONT RENT A CAR FROM HERE!! Only reason why I’m giving a star is because I can’t put a zero. The rep who helped us was ruined disrespectful and not helpful at all! Only good thing about was the price that’s all! I prefer to pay extra just so I could get better service and welcomed!

Rebecca Han

They do not have local active working phone lines and false advertise regarding taking care of the customer. They’ll give you the run around when trying to seek resolution for not having their phone lines not working. They say they’ll contact you in 3 days but they don’t and tell you to come in to speak to management but when you arrive management is not there. Worst service and customer resolution of complaints. I rented a vehicle 8/31 and is still waiting resolution

Dorothy Braunz

Everything was great with the process when picking up/dropping off the vehicle while on our family vacation. However three months later we saw a charge for $53 on our credit card statement from Ace. We were very careful to pay all of our rolls. The person on the phone said they will email is the toll transactions but we have not received it. They said we probably missed tolls but we did not. They will keep on charging your card we will bring this manner up to our card company as fraud since we did not receive any evidence/transactions of us going through missed tolls.

Matthew Yerkovich

The check out process is waaaaayyyyy too long. The employee working that evening was extremely rude, and when I called him on it, he claimed I was being rude and actually threatened to cancel the entire rental...after he had already charged the $150 dollar deposit. He continued to be rude for the rest of the transaction and informed that if I continued to ask questions he would simply cancel the rental. This is not how customer service should go...ever. I travel for business very regularly, and have never encountered this low level of service in the car rental industry. With so many options out there this part of the process should be the highlight of any company's M.O. I give three stars because the car was as advertised, even if the mileage restrictions and deposit for Florida residents was not, the return process was easy and my subsequent calls to ACE Corporate on the deposit issue were handled very professionally.

Donald Baxter

I reserved an ACE rental car on Travelocity for an unlimited mileage subcompact. Read the fine print beyond the stated "unlimited mileage" statement (there's no asterisk or caveat listed close to that line). That only works in the state of Georgia. If you cross the state line your mileage is limited to 150 miles a day. It's in the contract, but it's also misleading. Also the rental car agent in Atlanta who dealt with me was the most unpleasant customer service experience I've ever had. Go somewhere and pay a bit more for a pleasant experience without the surprises. They were the cheapest, for sure--but you get what you pay for I suppose. At least the car seemed decent as was fairly clean and ultimately (and fortunately!) I never reached my mileage cap. But I'm done with the cheapest choice. The man who worked in the garage where I picked up my car was really nice and apologetic about the woman at the desk. And he made me laugh which was exactly what I needed after dealing with the nasty woman inside the rental car center.

Alex Huynh

The driver of the shuttle service could really try a little harder to work on his people skills but that bad experience was offset from the professional service Mr. King offered. He assisted me with my car rental, had a great attitude and even let me select a car from the full size options

Will Ballog

Horrible experience with this company. We arrived at the airport in Tampa on a busy Saturday morning, only to find one customer service representative working at the rental desk. After waiting over a half an hour, another representative finally showed up from his cigarette break. Once at the desk I was told that the only vehicle left in the category of midsized SUV, was a Nissan rogue sport. This is not a midsized SUV but a compact SUV. After going through the paperwork and turning down all the extra coverage they offer we were on our way to get our car. On our way to our vacation destination we noticed that we were charged an extra 200 dollars even though all extra coverage was turned down. Once at our vacation house I called customer service and explained that I did not want the coverage and did not sign for it. I was then told I was a liar and had to have signed for it but I could bring the car I. The next day and they would check it for damages then refund me for the rest of the week of extra collision coverage. So the first full day of my vacation I drove back to the airport, waited in line again for them redo my contract which could have been done through email or on the telephone. So yes it was horrible customer service and the vehicle I was giving had bald tires and was not what we requested. I will never rent from here again and would advise others not to either. .

Armando Espinal

Terrible experience. They promoted one price via priceline then charged me an extra ten dollars per day because I was using a debit card. They also place an extra 200 hold on my card. False advertising with this company. Be aware.

Edwin Brown

Good car, bus pick up good, good price, check in and out quick. Pick up place not fancy but who cares, certainly adequate and functional. Staff helpful. I'd use them again.

Susie Reid

This was a terrible experience. We waited 3/4of an hour and no shuttle. We called Priceline who referred us back to ACE. No response the first time only voicemail! Airport security told us to move down to #4 area for the shuttle when it came. We moved. When shuttle finally arrived people who were waiting where we were originally, got on and when we tried to explain we had been waiting longer, were told to go at the end of the line, so of course, there was no room for the 6 of us! Finally another minivan showed up and we couldn’t all fit so some got into a second van. We finally got to the rental place and waited behind a long line! An hour later we got our vehicle. If you’re smart you’ll go with another company!

Jamie

ZERO STARS! You have to take 2 shuttles to get there. Once there you have to wait over an hour just to talk to someone-even if you have booked and prepaid online. The employees do not understand customer service and do not care at all. You have to pay double due to hidden fees. The car did not have a full tank of gas, it smelled and felt like it was going to fall apart. I wish I would have read reviews before booking. Do not make the same mistake I did.

Christopher M. Bacon

Not worth it and this place will cost you money and time. They guy who pick you up is very pleasent. Then it took over two hrs to get a car and I have more credit and money than I need. They gave a filty car and played like they washed it twice. The guy at the counter tried to force me to take extra insurance and when I didnt buy his just junk he'd tried to give me life lessons...hahha..go elsewhere

Fatima Diarrassouba

They do not make it known prior to coming to this location that you cannot rent a car from them if you are a Georgia Resident. Apparently, you have to be flying into Georgia as a visitor to be able to rent from this location.

Tina Martinez

Clean cars. Difficult shuttle process. Makes for a long wait to get to the airport. Staff is accommodating had to press issue of fees since I picked up my car earlier then planned. They wanted to charge me an additional $15 a day, after a little going back and fourth they changed there mind and only charged me $15 for the first day of my rental.

LaNette C.

It was the worst car experience, It has never taken me 1 hours to rent a car. The place was not at the airport which means I had to take a shuttle to the main car rental center wait 15 and take another shuttle 7 minutes away from there to ace and wait over a hour to rent a car. On top of over charging me for gas. The Rep was very friendly but extra slow. I had a reservation which meant absolutely nothing. No I will not recommended or rent from this place again

Michael Zeman

Like the other 1 star ratings, I also would rate it lower if I could. They are 0 stars in every level of service and quality. Rude employees who care less about you or the car you JUST WAITED FOREVER TO GET!! Reservation or not. The prices took us to Ace. But....you get what you pay for, but here if it was free, it would be to much.

Barbie Denim

One of the worst places you can rent a car from . Customer Service sucks. They are scam artists . This company will give you a messed up vehicle and blame you for the damages just to collect money. Not to mention the drama you will go through just to get your deposit back .Do not rent from the car place . You will go through the worst experience in life !!!!!!!

Cheryl Montgomery

We waited for at least an hour to get the car. It would've been a longer wait had we not decided to take a dirty vehicle. The employees were great. The overall experience was not.

Can-Indian Channel

The people who work inside are great, Andy was very customer oriented. The car they provided was absolutely disgusting. It has scrathes all over, both bumpers were falling apart. The car was no cleaned and smelled like someone had been smoking in it for days. The dashboard was extremely dirty. My company had asked me to rent the car for the weekend however due to hygenic reasons they asked me to keep the car to just travel to work and use Uber for long distance travels.

Eric Paulson

Do not rent from them! I rented a minivan from them, they started the car and "turned on the heat for me" - only later did I figure out that this was a ploy to mask the bad smell in the high mileage car. Also, the rental process was a hassle with a mysterious extra deposit required. Finally, they also screwed up my return date and time. Never again!

Joel Brickner

Some of you on here need to learn what always occurs when you rent a car. You’ll ALWAYS have a security deposit put on hold on your card account. You’ll ALWAYS pay an up charge for using a debit card. There’s fine print on EVERY car rental agreement. If you go out of state and go over the allowable miles, you’re going to pay. If you don’t fill up the tank upon return, currently $7/gallon surcharge. For once, read the fine print. Then you’ll know. As for the bumper falling off and they renting a 15 year old vehicle, I doubt it. As for me, they were courteous, patient, thorough and specific. They gave me a 2018 Toyota Corolla to rent which had less than 7000 total miles. It’s 3 stars and not 4 or 5 because they’re smaller than the other companies and do not offer the choices. Other than that, I’m generally pleased for what ACE is, a small, lesser equipped, less expensive car rental company.

Antoinette Selby

The lady when I first arrived was super friendly and nice!!! I will rent again. I didn’t give 5 stars because when I called to get direction, the man who answered the phone sounded very irraitated and when I tried to repeat the directions he kept cutting me off. Overall a good experience.

Reyna Perry

So they now do not want to not take cash but charge you 200 bucks as security deposit which wasn't mention no where when booking.. and they conveniently wouldn't accept cash starting that day. So the trade off was forcing you to basically take out 5 bucks a day more insurance which is completely unnecessary when you have full coverage. The car itself ran great zero issues . Did what we needed it to do. We will be taking the car back tomorrow hopefully we dont land anymore hidden chargers! We also had a long basically interview process for a simple transaction. Showing you have proof of coverage and full coverage should be all they needed..no they had to call and confirmed.. I've rented from several places and never had to wait and have interview process like this. Likely will not be using nor recommend this company anytime soon. Sorry....

Charrisse Scott

The custom service was great!..The car was good but it had stains in the car seats especially in the back. The driver side mirror and passenger side mirror was filmed with spots that would not come out. It made it a little difficult to drive but for the most part its was good and served its purpose. The downside is there debit card policy. They charge $10.00 a day for using it and they hold double the amout of money on the debit card. (Ex..a rental total cost is $200.00 they will charge the card 400.00). So if ur not careful and just budget the right amout, u will overdraft your account.

Ken Harvey

Great customer service

Chan Huynh

APPALLED BY CUSTOMER SERVICE/EMPLOYEE MANNERS. Read further below.. Everyone knows to take pictures and videos when you're dropping off your rental, and as someone who's rented numerously times--of course I did when I dropped off the rental on 8/5/2018. I received a notification from my bank that there is an additional charge, I call and ask what the charges are for. I was told that I was missing a hub cap/wheel cover. I asked whom I can speak with to dispute this because I have a full 360 video of my car (with metadata to prove drop off time) showing absolutely no damage or missing hub cap/wheel cover. I was asked to call back after 6:00pm to speak with the individual who can assist in disputing. Sure. I call back at 6:00pm and got redirected to the individual to speak regarding disputes (Chuan, Shuan, Huan?). I give him my rental agreement #, and he lets me know that I was being charged for returning the rental with a missing hub cap. Again, I ask him to repeat and clarify and he states that I returned the rental WITH A MISSING HUB CAP. As I'm being told and clarified that I returned the rental without a hub cap, I'm watching my walk-around drop-off video of the rental, with ALL HUB CAPS IN TACT. The individual tells me that hub caps do fall off from hitting bumps, etc and that it's normal. I respond, okay, if its normal then why don't you guys pay for it? The individual responds by telling me that I exited the lot with all hub caps, and returned without one. The rental would not be given to me if it was missing a hub cap, so therefore I'm responsible. (By the way, I'm re-watching the my walk-around drop off video, showing all hub caps in-tact.) I ask the individual which to specify which tire is missing the hub cap because as I'm still rewatching my walk-around video, I still cannot locate the "missing" hub cap because THEY ARE ALL THERE. His response? "I don't have a crystal ball, I don't know which wheel". Wooooow. Who let you pick up the phones? How are you client-facing/client-communicating? If I'm being charged for something, I should be able to know exactly what and where I'm being charged. You want to charge me and then give me a snobby nonsensical answer? Okay.. you don't know which wheel. Then provide me the contact to figure out which wheel. Instead I was told that there is no crystal ball to figure out which wheel is missing the hub cap. At this point I just had to go off the childish response. The individual tells me that I will need to call tomorrow morning to speak with their service center. When I asked for his name, he tells me that I cannot have his name. At this point, there isn't a point in communicating with ACE. If this dispute experience sounded horrible, save yourself the trouble and just rent somewhere else. Yeah I know ACE is kinda cheaper but save yourself a crystal ball conversation. Needless to say, my crystal ball is telling me I am not paying for these charges, and I'm never renting from ACE ever again. If ACE gave out free rentals with free insurance, I would still not rent from ACE. If ACE paid me to rent their cars, I would still not rent from ACE.

Kristin Epler

ZERO STARS! This place should be shut down! Do not use them unless you want to stand in line and waste hours. It even looks like a joke & the most unprofessional place I have ever seen! I have rented cars lots of times so I know how it should work... I don't think they know how it is supposed to work. Had to take 2 shuttles to get there from the airport which took about 20 mins. Had to then wait in a line about 40 mins for a vehicle that had already been reserved & paid for. 20 more mins of paperwork & signing. 20 more mins then moving to yet another line to wait for a car. I asked what on earth could be taking this long... one gal told me they have no control on when people drop off cars. So I said, you don't even have cars here then? She explained they did, they just have to wash them. I told her I would take a dirty car just to get out of there please. She explained it was their policy to clean the cars. We continue to wait, no other choice because we're stuck. Finally a young lady said she could upgrade us to a minivan & we can have it now if we want! We'll take it!!!! Start driving just to get the hell out & it is the dirtiest most disgusting car ever. There is literally vomit in the back seat! We currently have a car w/ vomit in it! I'm not taking it back there because I'll never get out! This is the biggest joke I have ever seen! Like this is really a business?

Joel

The guy at the counter was not friendly, he kind of look like he was bother that some one show up to get a car so I was not able to rent a car because I’m from Florida and need it to have a bill with my name on it which I was not told when I made my reservation he took me next door to advantage rent a car to a very friendly lady I had to pay more but I will gladly do it again go to Advantage for you next rental car need I will.

sherry blake

The wait is utterly ridiculous for a rental car. There is no cool place to sit . The wait time is over an hour. Really?The line is out the door.. with only two people at the counter. Families with small children are hot and laying on the dirty floor. This indeed is low low budget rental. The policy to have a copy of you insurance is ridiculous. Stay away!

Dimitar Petrov

Took us a longer than an hour to go through the queue and around 30min to finish the paper work. The oversold us with their insurance, trough I had already an additional one through Allianz. The shuttle back drops you at the rental centre from where you need another shuttle. So if you are in a hurry don’t count on their shuttle. Other than that, the car was in good condition and their buying full tank at cheaper price was definitely a plus.

Christy Dobson

This place is a total rip off. DO NOT USE their services. It is a scam. They take advantage of people down on their luck. I had a temporary debit card from my bank while waiting on my new card to come in the mail. I didn't know that none of the rental services would help me. I paid $325 to rent a Toyota Corolla for 2 days. I was promised a refund on my card that never happened. This company is running a scam. They charged me for insurance on the car that didn't exist. They need to be stopped.

Mary Chirnside

Not enough people at the counter to take care of customers in a timley manner. Someone asked to talk to the manager and she said it was busy because of the deals that were going on. She did nothing to put anybody else on the counter where there were two more. I think she should have jumped on herself and helped out. we waited over an hour to get to the counter and there were only six people in front of us. The wait for the shuttle from the other car rental at McCarran was almost 30 minutes. I don't think I'll ever use this place again.

Rita Pierce

Great vehicle and great customer service

Jake Melby

I wish I could give zero stars. I'm going to try not to write a novel here, but what is happening to me is criminal. Literally. I'm being defrauded by this company. Long story short, rental was damaged during my rental period (3 small scratches on bumper). I'm responsible for the car, I have no problem with that. Only one person handles damaged incidents, and he works about 3 hours a day and only at night. After three days of trying to contact him, he tells me it will be a week for an estimate. THREE weeks later he calls me and asks how I'm prayin for the damage. I told him I saw no estimate and got no communication. He told me it was cost over $900 to fix the scratches. At this point I told him I would be going through my car insurance to settle this. He promptly hung up the phone on me. We are going on 4 weeks after that phone call, and 8 weeks after the initial incident and I still have no resolution. They will not take or return any calls from me, my insurance company, or my attorney. The kicker here is, they put a $1000 "hold" on my credit card until the matter was settled. But they are refusing to settle it .They are attempting to keep my $1000 by refusing to work with my insurance. I believe that is the definition of defrauding someone. I have contacted the Better Business Bureau, and I am preparing to file a lawsuit as we speak. This company will screw you any chance they get. I was like many of you when I rented from there, thinking people only left bad reviews over stupid stuff. I am telling you all, if the slightest thing goes wrong at ACE, they will screw you. I urge you all to rent somewhere else.

Fernando Sanchez

Very poor service I hot on line for check in with my reservation it took them one hr. After that when to get the car they give you the keys you have to get your one car at the lot ,(vegas 104 degrees. ) and then wait for them to take pictures. And them youare free. After 2hrs.

brandon henderson

It took forever for us to even get to the counter due to the line and slow service. It took 2 hours to reach the counter then instead of giving us what we reserved they up sold us and still didnt give the correct sized vehicle for our rental. After complaining to someone else we got the right vehicle for our travel at the up sale rate. But had to wait after completing the rental had to wait almost another hour just to get the vehicle that had to be cleaned and washed. Once we got the vehicle it still had bottle water bottles left and the carpet wasn't vacuumed properly. It's a nice up to date vehicle at the least.

Jillian Duchesne

I scheduled a pick-up at 0900. Walked into an empty, pigsty of a smelly office with no one present. Waited over 20 minutes for someone to show up, who was dressed for the beach, not for work. Car was filthy, smelled of cigarette smoke (“No one has smoked in the car”), full of dents and scratches and with a drivers seat that doesn't sit up straight. And, gas tank on E with the empty light already lit. Unable to exchange for another, told “it’s the best we have.” Would never recommend. Now I hope to get my $350 deposit back in “7-10 business days.” Spend the extra in a reputable rental place.

Syreeta Vaughn

This location was filthy and so was the car.

Joe Rodarti

If your interested in going from planes to trains to a Hilton shuttle to one man show and getting an older car with nearly 70,000 miles with a radio that works, then doesn't and the tire pressure warning lights up within a few miles and likes the sound of rattling, rent from this place. I have used hotwire for years, but not any more. Worse car rental experience ever.

Brett Burch

Called for a rate check lol 500$ hold LMAO ya right

Jess T

WORST CAR COMPANY!!! THEY GAVE THE CAR I RENTED TO SOMEONE ELSE THEN WANTED 10$ EXTRA A DAY FOR AN UPGRADE! SCAMMERS !!!!

Michael Miller

DO NOT USE ACE CAR RENTAL! Liars and horrible customer service. They charged us $250 for a rock chip that was already on the vehicle! They have NO customer service ! Their representative said right to my face that it wasn’t her problem to all the issues we had! I hope the entire company goes out of business starting with the Orlando FL. Location!

Arnel Rivera

Ace can have good rates. But a word of advice...some 3rd party travel sites don't tell you on their Terms and Agreements that you will be charged $8.5 per day if you use a debit card. Some people don't have credit cards so if you're one of them, this could affect you. For example, I made a reservation thru EasyRentCars and under the Terms and Agreement on their site, it only advised about the different refundable deposit amount for debit vs. credit cards - nothing about the fee exclusive to debit cards. In this case you would have to go direct to Ace's website and read their terms of Agreement. Not sure how many travelers would take that extra step. I'm not saying that's deceitful practice - just that you have to really do your due diligence to avoid unexpected fees/charges. It would be nice during your reservation process if all 3rd party travel reservation sites would take you directly to the T&A of the specifi rental agency that you select. Additionally, make sure that you fully understand the refueling options they tell you at the counter when you pick up your vehicle.

Jerry Wagenheim

Rented a car and was quoted $622.00 for entire rental. Due to a personal issue, I had to return car several days early. My credit card was ran for $900.00 which is way more than the entire rental agreement. In process of disputing credit card charge.

gabe guymon

Avoid this business at all costs! I got charged for an upgrade due to my flight being delayed and they had no cars in my class available.

211 MOB

Very expensive at Ace go to Sixth

Alex Pantel

Their agent lied to me that my Californian personal liability insurance is not sufficient to drive a rental in Nevada and refused to rent one out until I bought additional coverage from them. Their cars are often dirty inside. Once a car I rented from them smelled tobacco like hell and sprays did not help. I felt myself sitting in an ashtray all the time. The location is not very convenient. If you do not know they provide a shuttle you may end up paying extra for taxi or Uber.

William Little

Worst experience ever they charged me gas although i filled the tank 5min before dropping off the van and that's not off i got charged for tolls after i hafd turned in the vehicle for two weeks later go figure that one.

michelle naylor

I rented a car at the ACE at Atlanta airport this month. I had a minor accident when a car sideswiped my car as I was stopped in a median waiting to go into traffic. When I arrived to drop off my car I missed my flight because they were taking pictures of the damage and completing a report. I had purchased car rental insurance when I reserved the car with Priceline. So, when I got home I completed the forms to have ACE be reimbursed. All the insurance carrier needs is a report about the accident from ACE. This is where my troubles have begun. When I contacted ACE, I was told by the repair department they will only deal with my automobile insurance, not the car rental insurance I purchased. They stated my insurance is primary, however, even the car rental insurance company is stating they are primary. The car rental carrier will only pay for damage to the rental car, which is fine because the other person car was not damaged and there were no medical expenses. I will not give ACE my automobile insurance info because I think they want to add some upcharges and collect more money. The car rental insurance has agreed to pay all they need is a record of the damages which are less than $1000 but ACE will not deal with them. Consumers buy the car rental insurance coverage so, they do not go thru their insurance. This whole thing seems very weird to me. The car rental insurance is willing to pay them but ACE won't send them a bill. I just do not trust them.

Eric Edsen

Horrible customer service, not professional, dirty cars. Never going back.

Donna Waldron

What a horrible experience. I flew into Tampa airport went to the Ace counter to get the minivan I reserved. I waited at the counter and finally someone came. Her name was Jassenia. You could tell she did not want to be there. The first thing out of her mouth was do you know our policies. I told her yes that I have rented from them before. She asked how I was paying I said with a major credit card and I gave her my drivers license. She told me that if I went over a certain mileage that they were going to charge me 49 cents each mile I went over and that I had to have her utility bill. I told her I have never once been asked for utility bill and why wasn’t I told when I reserved the car that if I went over a certain mileage that I would be charge 49 cents a mile. She just rolled her eyes at me and told me if I don’t have a utility bill she would not rent the car to me. Am I the only one who doesn’t carry utility bill with them when they’re traveling . Bad enough I couldn’t get a car but to experience such an obnoxious and rude person. I will never rent from Ace again. I walked into Enterprise rental and was greeted with a friendly staff. I rented from Enterprise and had a wonderful experience. The staff was kind and went out of their way for me after I explained what happened to me. Guess what, I didn’t have to give them a utility bill. They took my major credit card and my drivers license and I was out within 10 minutes. I also have unlimited mileage on the car. Thank you Enterprise and I got a mini van for cheaper.

Crystal

If I could I would give them negative stars....horrible customer service and overall operation of their business. Avoid them at ALL costs!! Tried to force me to get their insurance as it is mandated in Nevada. When I told the employee that I have my own insurance he cops an attitude.....

Jessica Grimm

Holy guacamole I would give less stars if I could. This place is a garbage hole SCAM. Seems like the unlimited mileage is just a bait-and-switch. We booked an economy car with unlimited mileage 2 weeks ago, got there this morning at 9 .. Didnt open until 930, and the car was not ready. It was filthy! Covered in road dust and scratches, inside was drenched with carpet powder that mixed with the cigarette smell and made me nauseous. There were cds, an sd card, candy wrappers, food crumbs, and more garbage all over the car. Before viewing the car they said we could only travel 100 miles so we called corporate to confirm unlimited mileage but the rep and employee just argued over the phone in front of me until she said they would give me 500 miles. My husband was inside and I was outside where the girls came out and started trash talking us in front of me! The car washers were all seemingly on drugs and smoking near my car and dog, then throwing their trash on the ground outside. Needless to say I said FORGET IT and I left without a car, went to enterprise for $30 more.. Worth it !!

Beverly Card

I made a reservation for this car rental, they cancelled it and referee me to another company because my flight was delayed more than 2hours, they said I should have called. I have never heard of an airport rental company canceling your car if your few hour late. Learn lesson don't use this company. Plus the rental company they sent me to to price match fee was over $100 more.

TheFlyaway1000 .

No shuttle from airport unless called up but no phone listed only 777 number they allow smoking in the vehicles and don't tell you mostly ok but some rude service on the van shuttle to airport I hurt my hand where the buckle is no port just bare metal spikes do not rent here you will regret it

Richard Slone

I rented a great Hyundai Elantra from these guys and the experience was nothing short of fantastic. They picked me up at the Bozeman Airport on time, were very available to answer questions over the phone with NO WAITING OR CALL TRANSFERS!! They were wonderful, professional, friendly and courteous people. They were also considerable less $$ than the usual rent-a-car businesses. I highly recommend them with absolutely no reservations.

Mike Tastic

I was very surprised with this Rent-A-Car place it seemed like a hole in the wall but they allow you to rent good cars for cheap I love it

Nikka Waltenburg

I just picked up a rental car in Vegas by someone who says their name was Jeremy. (African American guy with a pony tail and grey contacts) he stated he was the supervisor on duty. Without asking me for my insurance card, told me it was mandatory I take the liability insurance for $15 a day. I advised that I already had this coverage under my umbrella policy and my current plan 250/250. He informed me it was "state law" then changed it to "ace policy" after I made a big deal about it. I called ace customer service immediately after and was advised this was NOT true and that if you present your proof of liability you do not have to add this. I had my insurance card with me and was never given that option. I was told because I was not a Nevada resident, this fee was mandatory. I will be fighting to have this refunded and will take a 1/2 day of my vacation to return this car early and get another one elsewhere. Do not believe them if they tell you this is mandatory. Clearly they are comped to sell this.

Robert Schmidt

Tom was there at the airport waiting for us in the car we were renting. At their office he was very efficient and accommodating. I would definitely rent from them again.

Theresa Harris

Horrible customer service

D Jemison-Gordon

All I can say is disappointing

Martha Mayorga

The lady at the counter was professional. But what I confirmed on line (third party) and what i was told when i got there. Totally different. "Oh we dont honor" third party prices. What! Than why do you use them. It went from from 232.00 to almost 400.00. Total dissapointed.

judd0112 .

A joke. If they are not shut down allready

miranda chesser

Rented a car from Bozeman, Montana airport: Confusing & pulled over by Police due to car tag on rental car #1) On our paperwork for 'location' it had ACE, the address and "Shuttle service". After our flight landed at the airport we went to the car rental area and saw nothing about ACE Car rentals. We asked at another car rental counter and they informed us we had to call them. No phone number was listed on our paperwork. So after Googling the phone number, going through the national toll-free number we were then transferred to the local rental location. Another confusing/ unassuming factor was the local car rental name was Journey Rent-A-Car, which was NOT stated anywhere on my paperwork. I was beginning to wonder what we were getting ourselves into. An employee (Tom) answered, told us he'd be there in ~15 minutes to pick us up in the vehicle that would be ours and gave us the description of it, and where to meet him, which was all good. I would recommend the company 1) include the local phone number and the company's name (Journey) on renters paperwork they receive so they have all the info in one place and 2) have signage at the airport RE: ACE Rent A Car with their local phone number. #2) The vehicle state license plate was a paper/ temporary plate, which is fine however the plate was wrapped in 4 layers of plastic wrap, with condensation between the layers and only able to make out the wet paper tag when pressing out all the condensation, until it became hot and illegible again. While doing the walk-around the vehicle I specifically asked if the tag was acceptable since in our home state it certainly would NOT be!!! Tom assured me it was and "had never been a problem before". During the time we had the rental vehicle we were pulled over by a Police Officer for the vehicle tag not being visible. Fortunately the Officer didn't give us a ticket, however it wasted 45 minutes of our time while they ran my drivers license and the rental vehicle tag and registration. I was NOT happy especially since I addressed it specifically with Tom!! After this I inform Taylor: a Bozeman, MT ACE staff of this issue, he apologized and said "we have the permanent tags here and will put them on". That did nothing for me! I would recommend sticking with a larger company who hopefully would be more organized as well as follow state vehicle license plate laws. #3) After parking the vehicle in the airport parking lot and calling them to inform them where it was, as the printed directions said and as we were told to do. We then received 3 more phone calls from 2 separate Bozeman ACE employees, 1 being Taylor asking us where we parked the car. Obvious poor communication within the company.

David Benedetto

I reserved a 7 passenger van, Nissan Quest or equivalent, for a family vacation. There were 6 adults and my 16 yr old niece and we were driving to PA to visit my 93 yr old WW 2 Marine veteran uncle for Veteran's day. Two days prior to our trip I called Ace to confirm my reservation. I was told the van was all set for our pick up date. I arrived at noon to pick up the van and was told there was not one available. I was floored. I had my family waiting to be picked up at my sister's house and my 16 yr old niece was getting picked up at her school. I was offered no reason why a van wasn't available and they offered a Dodge Journey instead. I looked at the vehicle which could barely hold 7 people providing there was no luggage involved. It was totally unacceptable for a 5 hour drive. I was basically told to take it or leave it as there was nothing else they could do. The woman at the desk offered no other help. I asked to speak to the manager but he was not in and the only phone number for him was his office number. I called the Ace customer service line listed on my confirmation sheet. I spoke with a Christine who basically gave me the same line. Sorry for your inconvenience but we are offering you an equivalent vehicle. NOT!! There is no equivalent between a Dodge Journey and a Nissan Quest when you are talking 7 people plus luggage for a 5 hour drive. Christine would not budge or offer any help other than take it or leave it. I elevated up to her manager who also gave me the same garbage corporate line ...sorry for your inconvenience...we are offering you a equivalent vehicle.... why isn't my van here as promised I asked......well it could have been in an accident or never returned....take it or leave it. I was basically hung up on with a family waiting and no viable options. While I was on the phone my wife was being helped by another person who at least tried to call other Ace locations for us. It was then that one of the counter people let slip that they had rented a van the night before. Nice...so much for accidents Mr. Corporate manager...so much for customer service. We had no choice but to scramble to find another van. Fortunately Enterprise Rent a Car had one which they held for us. They were wonderful and very affordable. Our trip was 2 1/2 hours delayed which put us going through NYC at rush our. Our 5 hour trip turned into a 9 1/2 hour trip getting us into our hotel well after 11 PM. Moral of this story....SAVE YOURSELF AGGRAVATION AND GRIEF AND RENT FROM A RELIABLE COMPANY LIKE ENTERPRISE. SOMEONE WHO ACTUALLY CARES ABOUT THEIR CUSTOMERS. NOT ACE!!!!!

c resnick

Other than being reasonably priced and fast, the customer service from the whole team at the New Orleans office was OUTSTANDING. What a lovely group of people, thank you all! Next time I need a car rental I will only go through them, and tell others to do the same. Thanks again guys, you helped take any hassle out of my birthday vacation!

linda odenigbo

Had a really good experience during my recent trip to Atlanta. The staff were very courteous and the process was quick. I had no problems with the car.

Howard Stork

Not good service

ibouba Sami

The worst customer service ever. Very rude employees in the garage where I picked up the car, also pease be ware of ACE Car Rentals deceptive pricing practices. My original reservation through Orbitz was quoted at $115. When I picked up my car it became $173. I would never rent with ACE!!! Respond to the owner comments below: So why those options were not provided when I made my reservation through Orbitz? Especially that Orbitz is advertising this as ultimates mileages, etc. Also, I had no choice but to sign the contract because I made plans already and couldn’t cancel them. How about the very rude employees of yours in the garage where I picked up the car, no comment about that?

Ian Rainey

Terrible experience. 3 People were all fighting and arguing in front of me, so I thought, "I have my insurance and credit card and driver license and reservation. I will be a breath of fresh air for the employees." I was wrong. They wanted a utility bill or something similar proving I lived at my address (as if my Driver's License wasn't adequate). That was not easy to provide on the spot.Then they told me I couldn't drive more than 150 miles a day even though my reservation said "unlimited miles". They also told me I couldn't leave the state. I made this reservation about 30 days prior, but now I was screwed because it was 4 days before Christmas , and the rates were sky high. I was hostage, so then they referred me to one of their partners. My rental was going to be $509 at this point. So....I decided to drive my own lease car. And that was my experience:-( Sorry, Ace. We won't be doing any more business together.

Ciana Dale

Horrible! Sketchy as heck! Ran out of the back of a freight building. Cars are brought in barely checked it before pushing it out the door again. Rented a car on hotwire, ACE didn't honor the price. Charged me an extra $300. Never ever will I do business with this sketchy company again

s mcgraw

Everyone was helpful. Price was great. Would use them again.

Melissa Perez

Highly recommend this place. The staff had a great attitude, they were quick and I got the car I wanted at a great price. Thanks to Anthony, the manager, my trip went smoothly. You're the best! You guys are awesome!

Grace Kang

Made this reservation through a prepaid booking website because I had shipped my car out for a cross country move and needed a rental car for the last few days in Atlanta, and the airport locations were the only ones that had carseats. Got to the counter a woman coldly informed me that ACE could not rent to me because I had a GA drivers license and this location does not rent to locals. I had a flight leaving ATL ticketed matching the return date, but despite this, they refused my business because I didn't have an inbound flight. I got a refund from the booking website because they were not aware of this policy. Despite the claim that ACE makes their policy clear, if the booking website doesn't even know, it must not be as clearly stated as they believe. I don't recommend using this company.

Ashley Adams

Not overly satisfied. When I booked through my American Express card I was relieved to find competitive pricing across the board so I went with the small guy. I was on a long weekend in Florida for my families wedding. I dont often rent cars so maybe I'm naive but my reservation was 207. My bill ended up being 326 with insurance and sunpass. I was thinking ok whatever its a midsize car so my family can go 2 and from from the wedding comfortably. Looking at a Kia Soul in the description, what I ended up with was a roll down, no powered 90's nissan. Overall im a pretty laid back low key down to earth person as it did have 4 wheels an engine and air conditioning. But instead of feeling like I was on vacation, I felt like I was back in high school with my first hammy down vehicle. Disappointed overall. For 326 for 3 days i felt cheated without power windows and doors.

Farid Jalala

The gentleman who helped me was pleasant and professional. He provided me the options to up grade with out being pushy. I usually rent from the bigger rental companies. They have some of the corniest sales pitch when you say no they become rude & dismissive. I had a great experience with Ace agent. Farid

John Hathaway

All cars in Atlanta were expensive this weekend so I was lucky to just get a car. This one was fine except the driver seat position could be adjusted. It was a few Years old and didn’t have much pick up. On the good side I didn’t have to wait long for my car and I didn’t have to wait long to turn it back in.

Will Farah

Horrible customer service. Walked up and the man was watching his phone scarfing down food behind the counter for a whil . Before even noticing me. Then customer service? Please. Theres a reason this place only has a 2 star rating.

Peter Vlantis

Edit: After my review, the GM, Mr. Anthony Wilhem contacted me to address my concern. He was professional, courteous, and helpful. He agreed with me that the clerk's behavior was inappropriate and not company policy. I take that to mean that it was a one off incident and hopefully the clerks will be better educated on how to sell insurance and/or upgrades in the future. As I didn't actually leave with a vehicle, I cannot give any more input as to the their fleet, but the fact that my money was refunded, no longer justifies a single star review. If you plan on renting there in the future, as their prices are significantly cheaper than the competition, I would be firm with your desires to purchase, or not purchase, additional insurance, and contact Mr. Wilhem should you have any concerns. Original Review: Had a similar experience as others. The man at the counter said that I must purchase their auto insurance. I presented proof of insurance, as well as notified him that the reservation was made with my business credit card that provides additional coverage. He said it was "state law" and must be purchased. When I questioned further and called him out on it, he changed his "story" and said it was company policy. Do not rent from this agency, this is a huge upsell scam. I recommend anyone that was forced to pay for this contact the Nevada Attorney General Consumer Fraud department and make a complaint like I am. I left there and went to Hertz, in and out in less than 5 minutes.

Ri

Rented a car from ACE a couple weeks ago and was helped by a lady named Francine. She was very sweet and took her time to help me. I didn't feel rushed or overcharged during my visit with her. She hooked me up with a great car for my trip and went over their company policies. Very informative! I left feeling very satisfied with my visit. I would definitely recommend this place and ask for Francine! She's awesome!

FEVRY PIERRE

Stay away from this place at all cost. SCAM This is the worst experience ever. I travel month, that day I made the reservation there since it was near where I stayed, that was a costly mistake. Unfortunately there's no zero star or negative star.

Cindy Cavazos

HORRIBLE!!! I reserved a car for the weekend, and I picked up the vehicle on Friday, January 26, 2018 at 10:47am. The representative was unprofessional, and failed to explain the agreement thoroughly. (I want to make that very clear). The return time said 12:00pm on January 28, 2018. Now, being that I have rented from several REPUTABLE companies, I QUESTIONED the return time twice, because normally the return time is the EXACT same time as the pick up time, and usually other rental agencies give you a grace period, and/or charge an extra hour, if you are late. However, after I questioned the return time not once, but TWICE, the representative's response was, "ya 12:00 return time." I also asked her AGAIN, (for the third time), and she was very vague, and said "12:00 return time." She did NOT elaborate on anything, and was very rushed. When I got into the vehicle, it smelled horrible, (like smoke masked with some sort of cheap cleaner), and it had several scratches and dents on it. The lot attendant seemed irritated while I was inspecting the vehicle and was hesitant to notate all of the dents and scratches, but I made sure he noted all of them so I wouldn't be charged for them. On the day of the return, (remember, our contract said 12:00 return time), the weather was extremely horrible. It was raining, and there was a horrible car accident on the freeway, (which is unexpected, of course.) We are not familiar with the Atlanta area at all, and the airport is extremely overwhelming. At 11:17am, I called the Ace office and spoke to someone who was extremely rude, obnoxious, and short with me. I was trying to explain that we were not only stuck in traffic, but the rain was coming down hard, and we were lost! Mind you, the time is still before our return time. I explained that my GPS said our arrival time was 12:29, and the RUDE person said, "oh well, you'll be charged another day." I was extremely confused, and was trying to explain that my contract had a return time of 12:00, and normally there is a grace period, which allows for unexpected instances like these. His response was short, he was cutting me off, and wouldn't let me get a word in edgewise. He then proceeded to say that they had already given me an extra hour, and it was already charged in the agreement. At this point, not only am I frustrated with this person, and extremely confused, but I am still lost, stuck in traffic, and trying to drive in the pouring rain! I asked to speak to a supervisor, and he said, "I'm the owner, you won't get anywhere past me." Aside from that, he said that I should KNOW how to read the agreement, which completely baffled me, because not only did the representative fail to mention that, but this person wouldn't let me explain how misleading she was! How am I, (the consumer) supposed to automatically know (or assume) that I was already being charged for an extra hour?? Well, once we finally arrived at the airport to return the vehicle, it was 12:37pm, and we waited for a couple of minutes for the lot attendant to check the vehicle, inspect it, and turn in the keys. When he gave us our return slip, it was 12:47pm. (NOT EVEN A WHOLE HOUR LATE!) (Mind you, on my agreement, it states that the hourly rate PASSED my return time is $7.06), however, we weren't even an hour late, BUT, I would have agreed to pay for the extra hour, as it's only fair. Unfortunately, once I went up to the main office, to pick up my final agreement, the owner was there and he would NOT let me get a word in edgewise. He was UNBELIEVABLY RUDE and kept cutting me off. I asked him SEVERAL TIMES to explain the contract so I can SEE for myself where it states that I was already being charged the extra hour and where it states that I would be charged an entire extra day for being 37 minutes late, and he refused. Instead he kept cutting me off, and THREW the rental agreement at me and said, "I should READ it and I should have AUTOMATICALLY ASSUMED that I was going to be charged extra.' I'm in the middle of a dispute now, and I will NEVER rent from this place AGAIN!

Alex Elizabeth

100% horrible experience. When I first booked a car for pickup, I wasn't given an option for a pickup time. Just a date for pickup. Was contacted by an ace employee a week after and was asked about an insurance option. We opted to pay $80 for insurance. I SPECIFICALLY asked if there were anymore charges and was told no. We arrived today in Tampa to pick up the car and were met with $300 more in charges for issues out of our control. Never again.

Keawin Sarjeant

Do not use this company. I booked a reservation through Travelocity and my flight was delayed. They canceled my reservation bc I was two hours late getting to the airport where I was to pick up the rental. NEVER AGAIN will I use this company.,

Max Reele

2+ hours to pick up the car. Twice I've spent this time just to get the car. 2 shuttles from airport, 2nd shuttle is always full so you have to wait for it to come and go several times before you get on. It's no better when you finally get to the place. Huge line, moves slow as possible. Service is friendly but understaffed and always trying to scam out of more money than you reserved. Why do we even make online reservations??

Mike Benson

Would not rent without a flight itinerary.. . Orbitz did not tell me that

Carol Garrett Lockhart

Bait and switch. Paid for a Corolla and they gave us a Kia Soul. We had to pay extra to get a Hundai Elantra

Vicky

It was a horrible and horrible experience with this company. I spent one hour at their airport office to deal with ridiculous procedure. My Florida driver license was discriminated. I was asked not only showing my driver license and insurance policy number, but also my water bill to verify the address on my driver license. The people at desk told me it was because Florida people steal cars. I tried to pull out the water bill through my phone, but the phone signal was bad at their office. They don't have Wi-Fi to help with it. It took forever to load the water bill on my phone. Then I have to call my insurance company to verify my insurance as well. The people at desk apologized for the inconvenience. He said he signed a nicer car than the one I reserved. Guess what, the "nicer car" was the worst one at airport. I feel I was discriminated. I hate this company, and will never ever use this company again. Bad review for this company everywhere.

Jon Hahn

This place tries to sneak in an extra insurance fee, playing it off as a requirement. When you ask for an explanation, turns out you can avoid the fee if you have personal car insurance, but you need to provide a copy of your insurance policy declaration page. THIS IS NOT STATED UPFRONT AND WILL SOMETIMES DOUBLE THE PRICE. Other major car rental companies do not require this. Do not waste your time and money with this company or affiliated Economy Rentals either. A small way you can fight dishonesty and scamming: boycott this company.

Joseph Tarantino

Most disgraceful company I have ever dealt with! The Fort Lauderdale branch should be shut down by the authorities!

Jesse Irwin

Our experience was booked through Travelocity. Avoid this company. Their cars are poorly maintained and if there is an issue they will not refund or exchange it.

Debra Jackson-Hill

Office clean, staff very friendly, my only issue was the amount of time We spent waiting for a their shuttle to pick us up and take use to pick up a vehicle. We waited over 20 minute and noticed other shuttles repeatedly showing up for their company.

Erica Smith

Worst experience renting a vehicle. Waited in line 2 hours to pick up our car after booking online. No changes made during the whole process. Once we recieved the car, it had no plates and a torn temporary tag. Then had to wait again for another car to be assigned. Amongst talking to others in line the process from walking in to their facility appears to be a minimum of 2-3hours wait time. That is not including the time spent from the shuttle service at the airport.

Pankaj Parashar

I don't have words to describe how bad my experience was. Reserved the car via Priceline and once I reached at Atlanta airport counter yesterday no one was there . Waited there for 10-15 min and finally lady show up and said they cant rent the car bcos I am Georgia resident. I asked for manager and guy shows up and start shouting without even listening to me. I end up losing so much money bcos of this stupid company. Never ever rent from them and no wonder the counter was empty . Should have listened to others review before bookong.

Mario Silva

Great price, the car was nice and clean.. The staff was friendly.. No complaints here..

Erin Evans

Very affordable up front, and the vehicle was beautiful and clean. The staff were great and worked fast to get us on the road. Clinton was especially helpful and made the experience a good one. We would gladly rent from them again.

SuperAlsey .

I should of read the reviews also. This place charged me a $200 deposit which they didn't return. They also made a $63 withdrawal from my account without notice or explanation. I emailed the company to find out why they charged me the deposit and extra fee. Still waiting for a response. Do not rent from this company in the Atlanta airport.

Rick Gilstrap

Ace was great. Van is nice.

Vladimir Chupakhin

Dangerously old child car seats, they have proposed only three options, only one suitable for our kid age. Also the breaks were rather bad with increased braking distance

kram sully

great service

jocey Allen

Worst experience ever poor customer service , they opened @ 9 had me waiting outside for two hours smh

hasham kassem

The vehicles are totally unsafe for driving never again.

Robert Chadderton

The tire went flat 57 miles from the airport. I called multiple times for instruction, never got a call back. Would not recommend, customer service sucks for the amount you pay.

bo queen

Hidden fees be aware of them over charging your credit card .

Pume Penvari

Do not read any 2stars and above reviews because they got lucky that they have some of good experience from this place. My personal experience was brutal. First, they said shuttle will be arrive every 10-15min but it turn out to be every 30-40 min. Second, when you arrived the rental counter was like a jail room fulfilled with unfriendly, rude and unprofessional staff. Third, after a long 3 hours wait they decide to continue with their unprofessional treatment and want to additional charge me for insurance ($15 per day). When I booked I read thoroughly they will not additional charge me anything or when they offer me insurance I have right to decline. But they continue to force me to pay $15 per day and said it part of the rental condition. Finally, this place might cheaper than other place but trust me don’t waste your time here. Pay a little more and get a better service that you should get.

Toy Jones

had rented a car that wasnt clean had exhisive glue on the car informed the the girl who assigned me the car and she did nothing about but told me it was ok to go.

Nardia Walker

We rented a mini van for the weekend we had to buy oil to put in there. The van was old and out dated. Bad costumer service. Never again would we go back to this place. We always do business with Ace car rental but never again that was the last for us.

Biff F. Palmer

Low rates, counter people very unfriendly and unhelpful, I'm still waiting for my receipt by email, more than 24 hours after turning in car?? Unbelievable!!