Reviews of Broker One Real Estate (Real Estate Agency)

Jamie Rivera

My family and I have purchased several homes in different locations in and out of Wyoming. BrokerOne was without a doubt the worst experience we’ve had with a realtor. We thought we had found a good realtor, John Trost, from the treatment we were experiencing up until we signed our contract to build a home in one of their new developments. From that point on we had a hard time getting our realtor to call us back when we had questions. Actually, we only had a call back after we had called at least two sometimes three times. The first major problem we had was when we realized that they made a change to our contract to build without our consent and made it look like we had agreed to this change. We also made an addendum to our contract to remove an upgrade we originally wanted and they snuck a lot change into the addendum. We signed the addendum in a hurry because we were getting a late start on our drive (14 hours) back to Arizona where we lived when we purchased the home. I am kicking myself for not reading the addendum with a fine tooth comb. At this point we believed that our realtor had our best interests in mind and would help us to make an informed decision like we were paying him to do. However changing the location of our home without even a mention of it to us when all we wanted to do is take off an upgrade showed us that they did not have our best interests in mind. When we caught the error a few months later, once we had actually moved to Casper, they were very uncooperative. They initially stated that they would give us an upgrade for our trouble and later rebuffed that, saying that we must have been informed and therefore calling us liars. Our realtor then said he would give us a gift card for his commission because he knew that he didn’t inform us, that was also a lie. Our last issue with this company is that we were supposed to have at least 45 days’ notice (as our contract stated) of when the house would be finished so we could get our financing together. We were notified 26 days before the house was finished which pushed our closing date back nearly three weeks. We were warned about BrokerOne and their lack of organization and service and I wish we had listened to the warning. We fell prey to the “thousands of dollars” they spend on advertising which sucked us in. Once we expressed our frustration to others in the community we heard all sorts of bad comments about BrokerOne. Ask around and whatever you do don’t sign anything with this company without reading every last word of the document! I would like to give you some positives so that this won’t just sound like a rant, but I truly cannot come up with one positive thing about BrokerOne.

Jennifer M Brauch

Great team

jared hauws

amazing...amazing...We couldn t get a house loan from anyone and Michele Trost-Hall and her team somehow got us a loan and just when our dream house came on the Market. They were friendly and accomedated everything. All we had to focus on was finding a house...they made the experience of buying a house simple and no stress. Her team was always there to meet us and were always at the house before we were. Great experience. I will never use another Real Estate Brokerage besides the Michele Trost-Hall Team and Broker One; also, I will recommend everyone I know to them. -jared

Diego Nicholas

Great atmosphere and super friendly people! Super knowledgeable about all real estate!

jim hopper

This is the worst real estate company on the planet!!!! Steph is extremely pushy and does not do what she says she will do for you. She needs to be fired!!! STAY AWAY!!!!!!!!

Beth Sanders

I recently purchased a home through BrokerOne Real Estate. They worked with me each step of the way: from providing me with the information needed to get my credit score up, to showing me houses, all the way through closing...and beyond with their Home Warranty program. Everyone was amazing! And thank you to my agent, Gary Bryan, for sticking with me until I FINALLY made a decision!

Hemp Munoz

I wouldn't buy from this company. They tell you you have a 5 year structural warranty and then when something goes wrong they won't answer your calls they Ignore your calls and do nothing about it.

Jenny Vass

I recently observed Randy Hall and Dennis Baker handle a business deal. They did not perform a thorough due diligence with regard to the requirements the client needed in a commercial property and tried to sell them real estate that was not appropriate for the client’s business. It is my observation that they did not have their client’s best interest in mind.

Chris Juarez

Very hard to get anyone to ever call you back for anything you need. They handle their business poorly and seem very un concerned with any issues you have

Sarah Urquhart

I am currently working with the Michele Trost-Hall Team on purchasing a home in Casper. Usually a Realtor will send you to meet with a Bank all on your own to find your own home loan before helping you with the purchasing process. Michele and her team have referred me to a credit repair specialist who has been working with me since day one on advising me on exactly what I need to do to repair my credit. They have kept in touch with me along the way to make sure that the process has been going smoothly and that I am happy with these services. I went under contract last month on my first home and I couldn't be more excited!! I am purchasing a new construction home, and so far the process has been wonderful! I can't thank Michele and her team enough for the help and support!

Del Reed

Fast and curtisy accosiate willing to help first thing in the morning!

michael templeman

very helpful and very professional

Michael Ranta

I am starting a small business in the Casper area with a close friend. We are lucky enough to have secured some funding and are looking to expand. When I reached out to Remax I expected to have, if nothing else, no luck finding the small warehouse we needed. Instead I had a conversation with one of Remax's realtors, Jerry Ressler. I will let the posted conversation explain how I was treated, but I would like to say that this is not how a small business owner should be treated. Since I had this conversation I have tried to reach out to over HALF of the Remax team, including Charlie Shopp, and have received no response. Is this how Casper treats people who want to develop and keep their businesses IN Casper?

Jacqueline Madrigal

Best place in town. If your looking to buy a home this is your place to stop.

Timothy Moon

a great experience!!