First off I just want to say sorry for the generic name as I wish to stay anonymous due to the nature of this review.
Now, to the important part. STAY FAR FAR AWAY FROM THIS OFFICE. I have purchased homes before and I have to say this was the absolute worst experience I have ever had and my wife and I didn't end up purchasing. We were referred to Chentelle Fullwiler of Windermere Arlington as she had a listing that appeared to be perfect for my wife and I. After talking with her(she was very nice at first), we booked the apportionment for her to show us the home.
That's when EVERYTHING changed. After we had confirmed the showing Chentelle was IMPOSSIBLE to get ahold of. Didn't answer calls, texts, emails, NOTHING. We arrived to the home the day of our showing and SHE DIDNT SHOW UP. No call to cancel, no text, nothing and of course no answering when we called while we were there.
We finally called the office and luckily there was an agent that took the time out of her day to pick up for Chentelles stupid mistake.
After getting ahold of her she talked to us like we were stupid and was so disrespectful to us. She acted like we had made a mistake of the day when we have the messages confirming the date and time.
What I don't understand is how an office can allow an agent to operate like this!? Unprofessional, snobby, arrogant, and all around terrible. If I could give -10 stars believe me, I would.