Reviews of American Capital Group (Real Estate Agency)

Khrystyna

A great company with tremendous people;)

Autumm Robertson

Update after owner response: In the four months I have had issues, I received one call two weeks ago. The resolution was my family removing ourselves from the property. We spoke with the front office about renting a garage for parking and were told this wasn't possible. DUE TO PARKING, we have had to avoid getting towed from Safeway so we've had to park in other spots as have many other residents who are now bombarding the front office with complaints of towing. This isn't getting fixed, it's only getting worse. We have paid $1400 in towing fees,. that's almost as much as our rent. For what we are paying, this shouldn't be an issue and definitely shouldn't take 4 months to rectify. My name is Autumm Robertson and I am renting an apartment at River Trail Apartments. When we first moved in, we were truly impressed with the efficiency and friendliness of the office as well as the property itself. However, we have now been here for four months and in that short amount of time, our cars have been towed twice due to the lack of parking and lack of communication on parking policy updates, both of our cars have been broken into, the tires were slashed on one of our vehicles, we have had ants multiple times, the appliances in the apartment continue to fall apart, and the blinds haven't been fixed that were supposed to be fixed upon move in. The major issue is the parking, we have paid $1400 in towing fees now. We've made several attempts to find a solution, including requesting to pay for an additional parking spot to eliminate our parking issue. No attempts have been made to rectify any of the mentioned situations with us. I have spoken with management in the office as well as Allie Yeaw from American Property Management. Not once have I felt like my concerns were being heard and attended to as a valued resident. Instead, we don't feel at home. We both work full-time jobs, go to school full-time and have an active 9 year old, coming home is our sanctuary and to us this is worth whatever money we pay. According the American Property Management website, one of your values is to make residents feel at home.