Reviews of ReNew at Polo Parkway (Real Estate Agency)

Christopher Marshall

The pictures speak for themselves...despicable...only excuse i get is, we are getting ready to remodel...for the past 5 months nothing has been changed...take my word for it or not. You have been warned! Ps..they own windtree too

Stephany Craig/ Justin Olson

This place is Sucks. We had to move on short notice and my husband didn't have time to really look so we got stuck here. My license plate on my car got stolen the second week of moving here.. the first night we moved in the electric didn't work so we had to sit in the dark. The rooms are good sizes and so is the living room and dining room. But every time it rains BOTH rooms flood by the window causing the carpet to get soaked. They say they will call the carpet people but half the dang time they don't show up so I end up using my carpet cleaner suction part to dry it up as much as I can. The patio floods every time it rains too. They have NO staff. One maintenance man. He is super sweet but way over worked which is sad. They have plenty of money to use on pest spray but nothing else to fix things. They spray at least every two weeks or so it seems. Which is great because we have no bugs but dang I've never seen someone do it ever two weeks.. The pool isn't open which is sad because my 4 year old wants to go swimming all the time. Every time I ask when it will open all they do is give me excuses.. But I guess that's expected when you rent "cheap" in Midland. If you even want to call it that.. If you have other choices in apartments to rent I would definitely look into that. This place is pretty much a last resort kinda thing in my opinion.

Derek Wyatt

Love the office staff here. Tonya and her team are great! The great amenities this place offers is a huge plus!!

Oilnel Gómez

The management of this place sucks.. we moved here on may 1st to the apt 209 and by the end of June we start to have problem with the AC UNIT, they came here once and they couldn't fix it. Now more than 3 weeks later no one has come to check it again and I have been reported every other day for 3 weeks. So now my bill is going to be really high and the is really bad to sleep on this hot days without a good AC. As I show in the pic. The apartment has been door close the entire day in the temperature inside is still on 80' after 10pm. I wouldn't recommend this place at all. ( Price and apartment's aren't bad but the management need to take care of this kind of situation because this is not free. I'm paying rent like everyone else)

Latoya Sasha Adeyemi

Great apartments. Especially maintenance. Never takes more than 2 days to fix stuff. No noise, no problems, friendly neighbors....

Aman Negash

I've never experienced something as horrific as these apartment. I live in apartment 27*, there is this smell in my apartment that led me to be hospitalized. The smell is so unbearable to the point I had to be hospitalized. The management are NEVER in the office. I've complained about this issue the day I moved into the apartment. I go to the office almost every day but they are NEVER there. They take over 3hr lunches & never answer the phone. I've documented everything because I am taking them to court. I've spent over 3000 dollars at Airbnb. 3 month later, the issue has not been fixed. The management pays everyone 25 doallras to leave good reviews on the apartment. So if you read anything that's positive about the apartment, its false advertising. Please, and I say again please dont make the same mistake as all of us here in POLO park. You much rather live in a homeless shelter then to come to these apartments. Everyone I've talked to in these apartments have complained about multiple issues, the managements are horrible. Please save yourself the trouble.

Claudia Dominguez

Horrible!!!!

Clayton Strilchuk

Be advised rent went up by $650 overnight. After my lease expired and I went month to month, rent immediately went up by $350 PLUS an additional $300 month-to-month fee. AND they want 60 days notice to vacate.

Anna Vasileva

I think the comment by ,"Eric" should probably get reported. I just saw some of these apartments today and this is the second apartment he has posted the same pictures about. Click his profile. Same pictures and complain, for different apartments, in different states... Not sure why he is doing that. But thought the community of people who are looking for apartments, like me, are aware of spamming profiles while trying to evaluate an apartment.

Katie Marshall

This place is ridiculous! I would never, not even for a million dollars, offer good reviews for this place and it's staffing. They are rude and hardly ever in the office. The "grass" areas are infested with bugs and I have never seen any kind of attempt to resolve that problem. As for the amenities this place offers. The pool is closed every other day because they don't put the proper chemicals in it to keep it clean and prevent people from getting sick. The tennis/basketball court is run down and broken, and the "sauna" hasn't worked the entire time we've been here, not like I would trust the cleanliness anyways. The apartments themselves are not half bad for around $700 but since they have price gouged to $1500 to any renewals it is completely unacceptable.

Amy Sands

On our lease it says water is included in rent and now we have a bill for water we have to pay and they barely fix the issues in the apartments even when you put in a work order! Don’t come here the owner and management is almost criminal!

Kennedy

Terrible

Eric De La Cruz

I called to get info on availability and pet info. The office lady that answered the phone was a smart a**. If they treated people like that are calling in i can imagine how they treat their tenants. Thanks but NO THANKS.

Lesly Aguilar

they close at 5:30

Cassandra Ibarra

I love the spacious living room area. Very safe neighborhood! Never had any maintenance problems, besides getting a text message letting us know to replace the air filter.

Shania Jiron

Will never recommend anyone to rent here! They are super worthless and don't help with a thing. They are quick to call you if they need something but the moment you need something they will ignore you and put it off. Had a broken sink for 2 months, problems with best pet control (which I pay for) since I've moved in, broken toilets, and their only concern is AC Units. The most worthless people work for them. Don't let the new management say they are any different because they are not! DON'T RENT HERE!

Anayvis Sosa Domínguez

(Translated by Google) I wanted to be here much longer, but the office staff has changed and the current manager does not provide assistance to residents when we need it, refusing to speak Spanish when we all know that he does. Previously we had another person who, if he gave us help, would not recommend anyone else who knows that he lived here, he had recommended more than 10 families, but they also don't want to stay here. (Original) Quería estar aquí mucho más tiempo, pero se ha cambiado el personal de la oficina y la actual mánager no proporciona ayuda a los residentes cuando la necesitamos, se niega hablar español cuando todos sabemos que si lo sabe. Anteriormente teníamos otra persona que si nos brindaba ayuda, no recomendaría más a nadie que conozca que viviera aquí, había recomendado a más de 10 familias, pero tampoco quieren seguir aquí.

Anonymous Post

This place is a complete mess. You will pay high dollar rent to live like you are in section 8 housing. They said they had a tennis/basketball court. This is not true. The pool was out of commission all summer so there was no pool. You will be charged for things that were damaged upon move in. On top of the rent, there are almost $200 worth of fees you will have to pay monthly. The apartments are outdated and falling apart. Save yourself the time and money and look for somewhere else worth the outrageous rent. Desiree is nice and does what she can, the problem is that most of this is out of her control.

Eric

Very bad management company! The pluming was leaking in my apartment and my floor was wet with toilet water. I lived this way for over a month before finally just moving out. They didn’t make repairs, wouldn’t work with me on moving to another unit, and wouldn’t agree on an agreeable move-out date due to unsuitable living conditions. They then sent the remainder $$ of my lease to a collection company and I still have that sitting on my credit report. AVOID THESE PEOPLE!!!

Bryan

Apartments are a little dated but still nice. Mostly friendly neighborhood. The office staff is friendly but for me it's like pulling teeth to get ahold of someone. I called three times today. Once at 10 am when they supposedly open. Once at 10:30 thinking that's more than enough time for them to get situated. And one last time around 2:30. No one answered at any time. I left a message and have not heard back from anyone. It's 6:15pm now. It's not just today either. This is a common thing. I work in Odessa and have had to race back to polo park to take care of something in the office only to find it was closed. At 4:30. Yet they claim their hours are 10am to 5:30. I've waited around till 10am for them to open and no one showed up. It seems they make up their own hours. Or maybe they're just really busy. Maintenance takes several requests just for someone to show up. It took me at least a month for them to replace my original toilet which wouldn't flush Anything. Yeah. Dead pine needles from two winters ago still litter the outside of the complex. I didn't notice how dirty it is outside until I got a dog and we went on walks. There are at least 8 pot holes in the back parking lot that have been there for at least a year now. They painted maybe a 1/4 of the buildings then stopped for some reason. Despite the evasive staff and the lack of yard care, I have enjoyed living here.

Toad allie

Lived here 5 months and Desirae is always polite and friendly. I had to pay my rent late and she never talked down to me like others places, they don't always answer the phone but she always calls me back same day

Fiyameta Abrha

I had to care for my brother in the hospital because of the consistent migraines he was getting due to the disgusting smell that was in his apartment. I am convinced there is a dead body or dead animal in the selling. I can’t express to y’all how disgusting and ridiculous this place is. It’s gotten to the point where he has spent multiple nights at my house and spent over 3000 dollars on AirBnB. He is the sweetest, most patient guy. I hate to see him go through all of this. We’ve both came to the office on multiple occasions but yet nothing has been done. The apartment complex it self is absolutely disgusting. K he pays over 1100 every month, never been late on his rent or bills. I feel so hopeless for him.

Yenisley Cabanes

The lady in the Front Shanique is very helpful even thou she does not speak Spanish. Mike is The best maintenance and always fix my work orders

sarah hodapp

This was by far the worst place I have ever rented. We moved out as the ceiling was falling down. During our year we went through 8 ac units,two melted fuse boxes, two fridgerators,3 microwaves, 2 ovens one which shorted out right before Thanksgiving(and took them 16 days to fix) so no oven during that time the only reason they fixed it was because I had to literally have a come apart in the office. All of these broken ac units caused our power bills to be $650 a month. We had our door replaced because it was rotten and water would rush in any time it would rain, which with the new door the issue still was not fixed. The pool was constantly broken and the sauna I never knew about... I won’t forget to mention the terrible order of the grounds. I’m assuming they weren’t paying for trash pick up regularly because at one point the trash was completely full with enough garbage scattered around to refil it a few times the bugs and vermin got so bad and it was all the dumpsters at the complex! We had one leaky water line that literally was leaking for months tons of water just kept spewing out. At one point a person pulled a knife on my husband and neighbor. We had to call the cops on him a few times. We went through two managers during our time here one of which who was doing drugs and embezzling. That same lady’s drug addict daughter in law was living on the premises burying her needles in the grass. The lack of professionalism at Polo Park was astonishing. I would not recommend this place to anyone. Not to mention they told us as at the leasing office that if we decided to renew our lease our rent would be going up literally $800 a month. So 2,000 dollars a month for a two bedroom apartment plus $650 in electricity a month.... (yeah right no way we would even renew in the first place)anyone considering renting from this apartment complex I highly recommend looking somewhere else for your own safety.

Linda Bell

My dad had his pain pills stolen there yesterday, 08/18/2016 when he told the manager the manager said well I really don't know what to do about it. My dad has cancer and was at chemo yesterday. I think the people that work there should be screened more carefully than they are or at least know their job. Once my dad fell and hurt his neck and needed stitches and the manager was acting very angry and informed me that my dad needed to find a new place to live. My dad's toilet overflowed, he told the manager and the manager informed him that was my dad's problem and he needed to buy a plunger and take care of that himself. I also talked to a friend of mine and her friend did live there and someone kept stealing her clothes and the manager told her no one there would want her clothes. I wouldn't even give 1 star but you have to give at least 1. I really don't recommend this place to put someone you love.

Jason Adams

Polo Park is a great place, i have had a great experience here, the interior of my apartment is nicer then most other Apartments i shopped, Desiree is very nice!

Y&P

(Translated by Google) I do not recommend living in this condominium, when you need help in the apartment they do not come quickly to fix anything, the manager Sonia Herrera refuses to speak Spanish with the residents when they need help !! (Original) No recomiendo vivir en este condominio,cuando necesitas ayuda en el apartamento no vienen rápido a arreglar nada, la manager Sonia Herrera se niega a hablar español con los residentes cuando necesitan ayuda!!