Reviews of Advenir at Mayfield (Real Estate Agency)

Hennessey Group Tab1

We do a lot of work with this property and the new management is awesome! They have gone out of their way to provide customer service to us. Apartments are at a great price and open parking is plentiful!

Lindsey Miller

The property is nice and well maintained. Current manager, Jessie, is good. That's where the positives stop. A year ago, we would have rated 5 stars without hesitation. Small issue upon move in, but nothing else. BUT: Over the last few months, our assistant manager was replaced with a guy named Travis. Unreliable, never returns calls or keeps his word, ENTIRELY rude, never had a pleasant experience dealing with this man. Linda (a leasing consultant) has been there since we moved in, but I swear has always had it out for us. Constantly have received notices or phone calls, or comments when going into the office about not picking up after our dogs. (We always, always...pick up after our dogs) and I even told her to have it DNA tested if they wanted to continue harassing us about it. We were even blamed for having propane grills on our patio (we don't own a grill) and were told if we didn't fix our lease violations we'd be evicted. Now, trying to move out, we gave a 60 day notice but for some reason are being charged $500+ dollars because this 60 day notice apparently extends a few days past the actual lease termination. We're told we have to keep renters insurance and electricity 3 weeks past the date we move out because of it. (All according to Travis). This is absolutely ridiculous when no one even notified us and we had to go into the office and ASK for the paperwork to even fill out the move out notice and they didn't have the paperwork on hand and were going to get it to us by the "end of the day" which turned into us going in a few days later to see what was up with that. (Again, Travis not doing his job). So we're being penalized because someone's laziness to not print paperwork on time suckers us into a half month of rent payments. Truly think that's legal? We'll see what our lawyers say.

Madi Hankins

Worst experience. From the beginning the customer service was rude and impossible to get any kind of information from. Had to break my lease early for personal reasons and gave notice in the required amount of time - never got a response. Called a few times, nothing. Sent another email - nothing. I knew I was going to have to pay a fee for breaking my lease early but never got any response on how much or how I needed to go about all of it. A YEAR LATER I get a bill from a collections agency with EXTRA fees tacked on. Never got a phone call back, or an email, or a bill until this. Had anyone gotten back to me the multiple times I reached out, this wouldn't have happened. I see there are quite a few bad reviews.. glad I'm not the only one. Don't rent here. That's just one of the reasons not to.

Christoval Pony Express

Great staff and friendly neighbors

Erica McNally

We've lived here for over 3 years and I can honestly say that the office and maintenance staff are some of the friendliest and most helpful I've come across in apartment-living. They know me and my family by name and are always willing to help out however they can. In my mind, this is SUCH an important element when living in an apartment!

raquel fernandez

I met this property last Tuesday, placing in the GPS apartments near my daughter's school, when I arrived a very attentive girl was at the desk on the right, offering me a free 1 month promotion when I moved and I wrote down everything detailed on a paper, he told me he could apply until April 15 to get the promotion. After 2 days I went back to the office to confirm that I had decided to move, the girl who had attended to me was not there and another person answered me, I asked her about the White girl who had attended me on Tuesday and apparently never existed, to conclude I do not want to accept the promotion that I had been offered, this girl wanted to be nice but the manager who was at that moment refused categorically, said that I should move and also give me a lot of negative. It was really a very unpleasant experience because I had been excited about a new home. what is very strange is that the person who attended me for the first month seems to have never existed. Below I attach the sheet with the information they gave me at the beginning.

zuly pena

Love this apartment complex! They have such a great staff and amazing selection of housing. It’s located in a quiet and safe area. The landscape of the property is large with a dog park, a pool, and gym. This place is perfect!

Cyndy Cornett

Overall, we're happy here. The maintenance staff is terrific and the apartments are nice. The office staff is helpful but the accounting system is frustrating (I prefer to pay early and the web system doesn't have the full amount until the first). We renewed our lease a few months ago because after reviewing the options in Midland, this was still the best fit for us.

Donita Grantham

love my apartment it is peaceful and very close to my office and thats a plus in my book just moved in and love it...

Daegan Sanders

Absolutely worst apartments I've ever lived in. They gave out a notice last night saying to turn in our garage door remotes because they were going to be reprograming them. I got the notice after office hours and called and left a message saying I will not be able to turn it in. I also called this morning and talked to the lady in the office and explained to her that I would not be able to make it and asked that they not program my garage because I will be needing to get into it. I went to get into my garage to get tools for work and to get my vehicle out, and my clicker did not work and they reprogrammed it anyways. Now I can not get in and emergency services does not have the file to verify that it is my garage and is trying to get ahold of the property manager to try to see if they can unlock it for me. WHAT COMPLEX DOES NOT KNOW WHAT BELONGS TO WHO! This is also the 3rd time that they did not know what garage belonged to who. My original garage was supposed to be infront of my building but when they opened it, it belonged to someone. Now my garage that im still locked out of, is 4 buildings over. Also, my sink was clogged and it took them 2 weeks to come look at it and fix my clogged disposal. I will be moving out as soon as my lease is up and will not recommend this very disorganized place to anyone.

Petra Wooldridge

I had a wonderful experience living here. The grounds are well kept. Neighbors are kind, quiet, and respectful. I had few maintenance requests and they were dealt with smoothly. I didn’t see a single insect in my time here (unheard of in West Texas). When rates increased upon renewal, the front office staff were understanding and worked with us above and beyond what you would expect. I felt valued as a resident. In short, I would absolutely recommend Waterford Ranch. PS Linda in the front office is great! So easy to deal with.

Andrew G

Overpriced for the value. I could write an essay about the litany of grievances I have, but I would just suggest not living here.

Ashley Olliff

Beautiful apartments, and the office staff was really nice. At a reasonable price for a QUALITY apartment in Midland, I am happy to have found this place and call it home!

S Tyler Garcia

pros. Nice place, no illegal activity that I've noticed I'd say most days are quiet and comfortable, And their maintenance crew the very few times I've had to deal with them I'd say Waterford ranch are extremely lucky to have brad I think his name was and this other guy grounds keeper I didn't catch his name but those two alone are probably the two most welcoming and nicest people on the lot I'd recomend them for any maintenance job Cons. Parking is a huge problem I've had to park on the opposite side of the lot multiple times Not a fan of the office I see the idea of the gate however everybody knows the code you cannot just pull up to the key pad AlsoRemember to have a flash light when typing in the code after dark because you can't see the dial pad

Bailey Hattox

Linda is the most in professional person I've dealt with. On more than one occasion she failed to do her job correctly and then lied about it . Record any conversations you have with her because shes not trustworthy and she hung up on me when trying to get to the bottom of the situation I had which all had to do with her not doing her job thoroughly.

Elizabeth Leyva-Pacheco

I have been living at Waterford Ranch for two years and I used to really like the staff and enjoyed living there. Recently I noticed some of the staff was new ( I do not know for how long since I haven't been inside their office in past months) but they are just rude, specially lease officer Katie and assistant manager Travis. I am a good tenant, always paid my rent on time, never had a problem with the apartment complex or the staff. One of them literally yell at me on the phone. Y'all need to work on customer service and be nice!

Paul T

Great place to live, Linda at the rental office always has a smile on her face and is happy to help you with anything that you need. Things have gotten even better since the new manager arrived. I look forward to the remainder of my stay here.

Stephanie Throneberry

Great, safe community with an excellent staff.

Bridget McCracken

GREEDY!!! We moved in with a stain on the carpet and at the end of our move they charged us an outrageous amount of money and said it needed replaced. They RECHARGED us our water and trash bills AGAIN!!! They are a great community but very CRAPPY/RUDE employees. (Most of them) Ashley and Cristina were very nice! They also charge you more and more every month. I do not recommend them.

jairo davila

i been here for 1 year and at the end of my contract my lease was 1500 a month and this last month they are charging me $1977.00 for no reason i gave my noticed more than 30 days before and i know they said it has to be at least 60 days but if you are moving to a sister property it could be just 30 days. what i did and i told them i was wanting to move to a sister property and they told me they were going to check and let me know and i am still waiting for their response i have always pay on time and i had no problems at all, but you need to work with your staff!

Joel Kamischke

terrible, no one knows what is going on. took 3 weeks to get a new dishwasher then they left it unconnected because they didn't have a part. i call back the following monday since that was promised finish date at 445 and still have no idea if it's been completed. typical Midland renter experience

Brian Moreno

the staff is amazing and always helpful. The leasing girl in the front was patient and informative. She really helped make moving a breeze.

Tanya Dickerson

Lived here for years and it has truly been the best complex I have lived in. The office staff are very friendly and helpful and the maintenance crew is fast and efficient! Would highly recommend this property!! Just lovin life at Waterford!!

Blanca Pena

Friendly, courteous, and informative staff. Love the peaceful vibes on apartment complex.

Ryan Rich

The ONLY Internet option available to tenants is DSL from AT&T and they force you to use their painfully low end 2 in 1 modem/router. So if you really like having the option of using high speed ethernet then dont come here. This alone knocks 2 stars off what would be a 5 star residence.

Dody Stratton

Pool closed often also gated community but gates been broke gor almost a month. Overpriced apartments.

jack zimmerman

I lived at the former Greystar property for 5-years from 2014 to 2019. I enjoyed living on the property and felt safe. My living situation was in a 2BDR 2BATH 1st Floor floor plan. I had plenty of room and my neighbors were good neighbors. I found the managing staff (office) personnel to be kind and professional. I also can say the same for the maintenance staff too. During those 5-years I experienced professional service, reliable maintenance staff who were very capable at problem solving AND overall enjoyed knowing things on property were done in a "team oriented approach" of which the results were very good. I recommend living on this property to anyone.

Alex Weiss

The dog "park" is an absolute joke. It is a fenced off plot of land about half the size of a backyard, every square foot covered in dog pool. Completely worthless place for my dog to play in. The fitness center is also very lackluster. The equipment is old and broken. No dumbbells. Very bad fitness center overall. The whole complex is covered in dog poop. The design of the dishwasher is very inconvenient. The top compartment in the dishwasher only pulls out half way, which is super annoying. Its nice that the apartment is gated, but the box to enter the gate code is very poorly placed in such a way that you will scrape your cars tires against the curb if you are not careful. I could go on some more, but overall, not worth the rent price at all.

eddie torres

Close to everything we needed from stores to schools and parks. Apartment was nice, staff was great.

Eddie Warriner

They cashed my deposit check then gave away my apartment. Then they told me I could use their storage and one of their smaller apartments in the mean time. I called back later and they backed out of their promises but said they would have the apartment I requested sooner. The day before they said I couldn't move in until the following week. Now I will never do business with them and I have to call them trying to get a real person to talk to me for my deposit back. Very very poor customer service all around!!!

Michelle Leonard

We really like it here! Everyone that we've met so far has been really friendly. Our kids love the pool! lol We also like that this is a gated community. We are really happy that we moved here!

Janette Valencia

We go once a month to visit my husband who works in Midland and my family and I love this property! The staff is very nice and helpful. My kids love the pool. Totally recommend this place!

Rockee Freeman

To get something fixed takes an act of congress.

Christopher Gaston

I had a great experience with Chessie, one of the managers there at Waterford Ranch. She helped me for several weeks trying to get my referral reward check to me. I applied for it during an administrative change and my paper work got lost in the process. She answered everyone of my calls and followed up with me to make sure I received the check. Great work Chessie!!