Reviews of American Homes 4 Rent (Real Estate Agency)

Hope Simmons

We had our pre-move in inspection done by Cory and he did an excellent job with tending to the very minor issues that we had. He had a pleasant demeanor and explained everything that we needed to know in a way that was easy to understand. Our entire experience with American Homes been a positive one so far.

SAVkid 912

Cory from AH4R was very informative and professional. He made sure the home was in perfect condition and performed a very detailed walk through. Thanks for all the help!!!

Renee Grell

My experience so far has been awesome. Cory was a charm to work with during the move in process and took ample amount of time to ensure that the house was in great condition when I moved in. Looking forward to making great memories in my new home!! Thank you again Cory for everything.

kerri Evans

Robyn with AH4R was Absolutely delightful to work with. I am moving from Central Florida to Savannah, and she embodies Southern Hospitality and charm. Every step of the process has been handled and reviewed in the most professional and prompt manor. I cannot thank her enough for her diligence in assisting find my perfect rental home for my new home city.

Amanda Dionysius

So far for me everything has gone great. Susan and Robin were wonderful as well as the others on the leasing team. Still need to do a walk through but will update.

Kacey Arrieta

I've recently met Trad Sheppard and let me tell you something. What a memorable experience. I have dealt with customer service throughout my life, and it doesn't get much better than this guy! He set me up with a wonderful home. The process was very simple and smooth, but it wasn't just that....His dynamic approach to life really got me thinking....this guy is doing something right! Godspeed my new friend!

Matthew Baeza

I met Cory out here at my house for a pre-inspection and he was waiting for me and I was ten minutes early. He was very professional and helpful with the house and ensuring everything was in proper working order within the house. He assured all appliances and fixtures were good and discovered and photographed any discrepancies. All in all a good dude.

Michelle L Morris

Renting from American Homes 4 Rent has been great from the start. We are living in a home recently re-modeled and we often get compliments on the fixtures and kitchen countertops/cabinets. The greeter who met us when we moved in was friendly and took over an hour to show us around and make us feel welcome in our new home. We have three children and they love their new large bedrooms. Also, working with the staff has been opposite of what I read in recent reviews. They are responsive (usually within an hour or two) and every person we have spoken to has been friendly and accommodating. Honestly, after renting for years from a landlord, this has been all around way better and I feel good knowing there is a large, professional company helping when we need it.

Mike Meador

Never will rent from this company again. Work orders take for ever to complete. The vendor they use is out of North Carolina and needless to say they NEVER CONTACT YOU IN TIME TO MAKE AN APPOINTMENT! Literally called 15 minutes before they were coming when they were on their way back out of town. It literally took over 3 months to get a water leak issue fixed and the repairs weren't even finished!!!! Inliterally have no cold water in bathtub so you basically have to fill it with hot water and let it cool off to get in. Drove all the way to their office and was there at 440. They don't close till 5pm. Conveniently all property managers were gone for the done. Left a message with the front desk after discussing this with them and they said they would have them call first thing....NOTHING!!!! Absoultely pathetic excuse of a company. I have heard that they typically raise rent after the first year. Confirmed by two other homes rented by them. Contacted them to find out how much it would go up on estimate so I can plan and the only answer received was I will get list of prices 60 days out. Not hard to know if you go up on rent by a percentage. Again I advise doing your home work and pay to live elsewhere. Learn from my mistake and maybe these people will learn how to run a decent business not out to take advantage of people to make an extra buck. Let me finish by saying that what I have said is not even all of the issues. This is one of the biggest and I am a slow typer.

kristin borelli

Do NOT rent from them. You will not get your deposit back no matter how perfect the house is. They charged us for things that were documented in our move IN inspection. Your rent will increase every year. Maintenance requests took months for them to even schedule someone to come fix it. The property managers suck and never respond to phone calls/voicemails. RUN far away!

LaQuita Holt

Everyone has been very accommodating. Each individual that I have worked with have been friendly and professional. Great people to work with when searching for a new place.

Brandy Reece

Had a wonderful walk through with Cindy Harrison. She was very kind to come and wipe things down before we moved in. The process was very easy. We would recommend her and this service to anyone. Thank you.

Mr. & Mrs. Rogge

We just signed a lease with them and are getting out from the most HORRIBLE RENTAL COMPANY EVER with Charleston Real Property Management. Erica was amazing during our move in inspection and answered all our questions. She sent out emails to correct the stuff we found and Rachel and Susan were in touch right away. I see the reviews about carpets and deposits and am a little worried for move out, but maybe those are different places because these ladies have been absolutely wonderful. They could not have made this process any smoother!!

Michael Lindsay

Not the worst place to rent from but not the best either, just average. The big advantage is they allowed me and my two large Goldens to rent a house. Rents are a little above average for the area so feel free to shop around and negotiate with them.

Kevin Overbeck

Poor responsiveness, took over a week and several requests for a dangerous issue to even get looked at. Awful results, would not refer anyone to this slumlord.

Laura M. Walker

I must say the experience with American Homes 4 Rent was simple and quick. Arika was very friendly and assisted me with all of my questions. She was able to breakdown the process easily and assist me with finding a home that I believe maybe my new chateau for my children and I. Though I have not made the final decision on my selection just knowing what options I have available gives me hope. Susan was also very helpful being readily available when I was having issues utilizing the simple key code. With a simple call, she was able to correct the issue in seconds. I recommend utilizing AH4R for your next rental search, the timeliness and professionalism each staff member displayed was very impressive.

Cassandra Alexis

Natalie was so amazing! She made the signing easy and was so nice.

Copathia Sams

Today has been awesome, I just finished my walk through with Corey H. In Savannah,Ga to move in to a rental...He had a wonderful spirits and a little swag about him...lol...He was very professional, and very detailed in what is expected from me as well as what to expect from American Homes 4 rent...Great experience.....

D LaForest

Do not rent from this company in South Carolina. They do not call you back and are impossible to get a hold of. My sons bedroom window has been broken over a month. They don’t care that this is a huge safety issue for small children. My air has been broken over a month causing my electric bill to sky rocket and they won’t even fix the bill. Instead of fixing the window they sent someone over to nail it shut. Another safety issue. Terrible!

Kyle Muhammad

We love our new home! Cindy, our leasing agent was very honest and thorough in walking through our new home and helping us to manage our expectations. We are very pleased and happy!!

Angela Howard

Very, very satisfied with Cindy Harrison and movein orientation today. She was polite, informative, and well arware of our rental homes layout. We are delighted with her performance and her knowledge in helping us get prepared for our new home.

Tori Mccraw

I honestly wouldn’t even give this company one star if I didn’t have to. They are unprofessional and our property manager doesn’t know how to use a phone. Not sure how she still has a job. Wouldn’t be surprised if we got scammed and curious to see if we get our security deposit back. We left the house in better shape then when we got it.... not a happy renter. Worst experience ever. Do not recommend this company to anyone.

Misty Barron

Very pleased with the quick responses and great customer service. Turn around time is extremely reasonable and are communicated very well. Very pleased with services.

Michael Morin

Hands down some of the nicest people to deal. Helpful every step of the way. Rachael was extremely attentive. Thank you for the amazing customer service!!

Chris Servin

Not a great experience at all. I lived in a home for 14 months and never had an issue didn't even have the need to ever contact them and upon moving out I had all types of issues. The law is very specific in Georgia on how you need to go about clearing someones home when they cleared me they had total disregard for the process. To include going through a window in my home while I still was treating to conduct a move out inspection 3 days before my lease termination date. Please take this information into consideration when thinking about renting from these individuals.

vic dow

Love this company! They were so professional and helpful. Natalie Fields did a great job with the home walk through. From the time I signed my application to being approved with a beautiful house that I love so much. AMERICAN HOMES FOR RENT, you guys are the BEST EVER! Drove an hour and a half to the Charleston SC office and I was only in there for 5 minutes and was done. Got all my questions answered with a smile and a great greeting. Y'ALL MADE ME A HAPPY TENANT! GREAT STAFF! Victoria Dowell loves y'all so much. THANKS AGAIN Natalie Fields and the staff at AH4R.

Jeannette Tinkey

Cindy Harrison was a delight to work with from the beginning of setting our appointment until the finish of our move-in walk-through! She is professional, thorough and friendly. Thank you Cindy!!!

Latasha J. President

Just moved in on yesterday and so far, I’ve had an awesome experience. I’m looking forward to forward progression with AH4R and a great experience throughout my lease.

emonne glass

Corey was very helpful, very perfessional, super personable and knowledgeable about the property. He has ensured us that every maintain issue caused prior to move in will be recetified, which was a releif to us. He walked through everything with us step by step, I would definitely recommend for promotion haha.

Mitchell Delva

Awesome and very quick on the orientation. Didn’t have any problems and very thorough on the information that was provided. Very excited to move in to my new house and a lot of clarity on all my questions.

Ashley Miller

BAD EXPERIENCES ALL AROUND. Our rent has increased every year. We started at $1500 in 2015 and we are now at $1700 in 2018. Communication is SLOW and unreliable. We had a bathroom leak 2 months ago that has been priced at $7600 SO FAR... still not finished. This was deemed our responsibility, even though the home’s toilet stopped working due to no fault of ours. We are still living with torn up carpet and tile, trim removed, holes in the walls and ceiling, the broken toilet... TWO MONTHS after the incident took place. We will be filing a suit against AH4R, and will do anything in our power to ensure no one else has to deal with anything like this from them.

Orlando Scott

It is a pleasure working with Jessica. She has a pleasant personality and always will to go the extra mile to ensure her customers are satisfied!

shawn crabtree

Property Manager continously ignores out calls about problems. House is fairly new and the condenser caused water damage and now even the service department is ignoring our calls.

Joshua Vukmanic

AH4R worked with me around the clock to expedite my move into our new home. Everybody was extremely helpful, from the workers helping me with my application to Cory who did the walk through inspection of our home; making sure we were aware of everything from paying rent, maintenance issues, to the HOA. Highly recommend this company!

Greg C

I was a little hesitant about renting from American Homes 4 Rent because of some of the negative reviews, but everyone from the leasing agent to my move in inspector, Darla were nothing but professional, prompt and caring. Darla explained the whole house and helped fix an issue with the garage door opener while she was there so I didn't have to wait for maintenance to come. The house was beautiful and clean. Can't say enough good things about my experience!

Marcel Garner

Was hard start at first , communication with office and getting my orientation and keys . But Cory saves the day . Finally got my orientation few days after the move . But I felt better to do it after moving in , then I was more familiar with the house and had more questions to ask Cory . And he was able to answer all of them . Was worried about my relationship with the office , but Cory put my mind at ease . I feel better about my leasing.

james jordan

Chance was very thorough and answered all of our questions.

Romaine S

I've just finished my lease signing, and am very pleased with the easy flow of the process. Everything was completed within 24 hours. I went to the property and "let myself in" (awesome feature that allows you to sign up to access homes anytime before 8:00 PM without an appointment). I found the perfect home, completed the showing survey, applied, and received approval late morning the next day. I was then able to send payment and sign my lease. During this 24 hour period, I had the pleasure to speak with 3 lovely ladies: Robin F, Tracey K, and Susan H, who made everything happen so quickly and efficiently. Kudos to you! I will try to post a new review at 6mth mark. Thank you again ladies for making this such a great experience.

ernest brown

I was very well pleased with the professionalism of Ms Arika Young. She was very helpful and returned all my calls promptly....

Dalton Bowersox

We moved from VA and and moved in over the Thanksgiving break. Easy to accomplish with their move in system, and the home inspection with Corey a week after move in, was great. It allowed us to annotate issues ourselves and then compare and document them with Corey after the holidays. So far it’s been a great experience and I look forward to more with this company.

Rudy Gonzalez

American homes inspector Cory, was very courteous and knowledgeable. He inspected the whole house, took pictures of areas we didn’t catch. He also fixed some of the issues in the house himself. Had a good first experience with American homes especially with Cory.

Tommy Klein

Erica was super prompt, helpful, and knowledgeable! Great agent!!!!

Rick Mehlfelt

This company is the worst rental agency in town. The agents lie and keep you hanging when your well being is on the line! They make things up as they go and are one of the most unprofessional real estate people in town! Be Warned!

Jacquaisia Johnson

Was running late and he was very patient and understanding. Very thorough and hit all the points with me.

John Rogers

Very helpful in sorting out minor issues during the house inspection. Very detailed with information about the house and area.

General Walker

We enjoyed the freedom of house shopping at our own pace. Everything is done online or through telephone which is great if you are like me and don't like people standing over you through the process. It was a little difficult getting a hold of the agent but when I did she was helpful. Corey was very helpful on move-in day as well.

Joshua Orr

Have had a great experience with all the staff and the rently system is so convenient. Everyone has been very helpful and the selection of houses has been impressive. I would absolutely recommend this company to friends, family and anyone who is looking for a reliable rental company.

Manuela Gironelle

Cory was great and very welcoming upon our arrival. He was very helpful and answered our MANY MANY questions. Very satisfied so far.

South East Slime

Had the walk through today with Cory and all was well. He went over all the important paperwork with me and gave me all the contact numbers we will need in case of an issue. He described in detail what each contact handled and how to go over our account online. Cory made sure I had no issues or complaints and explained and answered my questions. Thank you and we are excited to move in next Tuesday the 6th of Feb. thanks again for the information.

Julianna Stewart

Pardon the long post, but I have much to brag about! So I have to admit, I was pretty nervous about renting through American Homes 4 Rent to start due to some of the reviews. The service I have received since starting my renting process has made the world of difference! My prior home was destroyed due to Hurricane Irma and my spouse was on deployment so I was dealing with the whole moving process alone. After picking a perfect house in a nice neighborhood, both Stephanie and Robin were very patient in answering all of my questions regarding the lease, no matter how many questions I asked (and believe me, I had many!) After receiving my keys from Corey, and again asking 10000 million questions which he answered fully and was 100% helpful, we began the moving process. As it happened, the motor on the AC went out two days after receiving keys. I let Corey know, and because it was a Saturday and impossible to get someone out to fix it same day, he personally drove 45 minutes out of his way (a total of at least an hour and a half) ON HIS DAY OFF with his baby daughter to deliver and hook up a portable AC unit to make the move bearable. Our AC was fixed very promptly at the beginning of the week, to which Corey and another AH4R employee even checked back to verify everything was functioning correctly and if I needed anything else. Hands down some of the best customer service I have had with a property manager! The support I have gotten from them while my spouse has been away and going through this tough time has made this transition so much easier!

Brad Riley

Natalie was very professional and loves her work.

John Toner

Ms. Young was very professional and diligent in assisting me with my rental application. She followed-up and returned all calls very promptly. Her proficiency and assistance greatly exceeded any other competitor's efforts.

Alex Carson

We were shown our new home today by Cindy. She was absolutely amazing! Very friendly and detailed in her inspection. Cindy made me feel very comfortable with the company and knowing she cares about the tenants and homes in the area. Cindy was very informative and was able to answer all of our questions around the company and the move in process! We couldn’t ask for a better experience and can’t wait to move into our new home!

Marianela hoffer

Thank you AmericanHomes4Rent and Erika Young for the hard work put into finding us a home. What has taken us 6 months you did in 2 days. Erika is very effecient and thorough with a step by step explantation of the process.

Jackson Queen

I see quite a few positive reviews here but most are from people first moving in and to be honest we felt the same when we first got keys. My property manager or literally ANYONE in the entire company have been able to communicate with me in the least. Maintenance requests went unanswered with the exception of the window that has been broken since before our move-in inspection and they promised to fix before we got keys and is still broken and they claim that we now have to pay for the repair. The AC was fixed but we had to call a separate company to have it looked at and they were FANTASTIC to work with despite all efforts from AH4R to tank the experience. Any attempt to call the office without fail resulted in being sent to a voicemail, to which we never got responses by leaving a message. The only thing they were good at was getting me moved in to the house quickly so that they could start taking my money. They ONLY are getting a star because nothing goes lower. Overall, extremely unhelpful, inattentive, poor communication between even members in their own office, and really a half effort at providing any sort of renter satisfaction at best. I will NEVER be choosing to rent a property with this company again, nor will I be suggesting them to any friends looking for homes. Truly pitiful. DO NOT RENT FROM THIS COMPANY!!

Eric Gladden

Cindy Harrison was wonderful in our orientation process. She thoroughly explained everything we needed to know, showed us all we needed to see, and answered all our questions excellently. She has made the process smooth and easy. Very impressed.

Dyrene Bell

We just finished our home walkthrough with Cory and it went smoothly with no issues. He was attentive to our questions and concerns. Would recommend American Homes 4 Rent to anyone looking to lease a property.

Mike Mariano

My wife and I moved here from the Virgin Islands. We found American homes for rent easy to use other than their text messages would not send to our phones. The sales representative where more than willing to help us over the phone. The walk through was very thorough and informative. It is even great they keep all utilities in their name and you can pay them on line with your rent. If you are new to area and want to see a lot of homes pressure free, use this company.

David Rizor

Quick orientation, Chance was polite and helpful.

Aryana Alexander

Natalie Gields was absolutely awesome and welcoming. She helped me understand my new home and walked me through everything I need to know. Thank you so much. I am very excited to move in!

Fred Keaton

I have nothing bad that I can say about my experience with AH4R. I lived in one of their rentals for a year and a half. They were always quick to take care of any issues that I had. Rachael Homan Johnson and Brandy Green are Top Notch. You really couldn't ask for nicer, more caring people. When I decided to have my new home built there were several setbacks and my closing kept getting changed. One email to Brandy and I was taken care of. Six month lease, month-to-month, they always made sure I was set.

Megan Kirkpatrick

I have been thrilled with my experience renting with AH4R. Arika Young helped me with the qualification process, and she was extremely helpful, responsive, and supportive! Arika was patient through a few frustrating obstacles with my documents and advocated on my behalf to make sure everything went through smoothly. I definitely recommend AH4R and the local team here.

Tom Middleton

Absolutely terrible 0 stars. Money hungry corporation. Charging for fines that were never communicated. When you move out they will charge you for EVERYTHING! Even things that were wrong when you moved in. And then just trying to talk to someone anyone about the money that was taken, and no calls were ever returned. WORST COMPANY EVER!!!!

Peter Andreas

Erica was very helpful and a whole lot of fun getting us settled in our new house, glad to work with her.

Phillip Bahm

I have been dealing with them for 2 years and I have had the best experience with the them. They communicate with me in a timely manner and always take care of us with the home as well as making sure the we are happy. Best rental company I have dealt with.

Melissa Deckard

If I could leave zero stars I would. My son rented from this company they failed to do repairs during his lease. When he moved out they wanted to keep 75% of his deposit for supposedly holding over when he had actually moved out the day before his lease expired also for carpet cleaning when he had sent them receipt for professional cleaning like they required then for multiple other items. He contacted them by email which they claim they never received and now say his info is being processed basically trying to say it’s too late. He has also asked for a phone number for their main office twice and not gotten one. He will be pursuing through legal action what a joke!!! Also, they never did the move in inspection with him that they were suppose too!

Eric Church

I’ve been renting with American homes for rent for two years. I have nothing but good things to say. Rachel and Susan have been great. If you need something leave a voicemail and you will get a return call. If you pay your bills on time, take care of the property you won’t have any issues. If I needed to rent again AH4R would be the first place I looked.

Gwyn Quarles

Cory was good. He came and did everything that was supposed to be done.

stephanie ray

We moved from Florida everything was okay until we moved in, we moved in and the house had many damages still. When my father contacted them about several things Ms. Stephanie Crosby caught an attitude with him. Mind you my father is disabled so I handle most of his affairs. I felt that the attitude is uncalled for and if they just sent the information you need it along with proper communication there would not be these issues. Hopefully the damages get repaired.

Chris Woodruff

Cory was very prompt arriving right on time. He answered all of our questions and checked everything thoroughly. He made sure we have all the contact information we need in the future and even made sure the little things were resolved before he left. We are very satisfied.

Brian Kiggins

We have had great service from these guys. Natalie Fields has been helpful and was very thorough with us on the walk through. Thank you!

Dominic Rodriguez

Cory was very helpful and knowledgeable. He is a professional. Highly recommend!

nick schwomeyer

The walk through orientation went very smoothly. Corey was very informative, educated, and also fixed any minor things that needed fixed. Would highly recommend going through American Homes for Rent. If you get Corey then you’re set because he didn’t leave anything out and went above and beyond to just make us happy and satisfied!

Genoria Gadson

Excellent leasing and move in process. There was a smooth transition from start to finish. Corey did a great job explaining all of my point of contacts during my lease. Pleasant experience!

Dee Matulis

We had very good experience with American Homes4Rent. All representatives were very courteous and always available to answer my questions. I would definitely rent from them if the occasion was ever there.

Holly Smith

Cindy was very informative, professional. And answered all our questions. Made the move in process so much easier. Would recommend this process to anyone.

Sissy Stanley

Cindy Harrison was absolutely amazing during my walkthrough and made it easy and simple to understand what I do if there are any issues. She was very friendly and had such a positive attitude when i arrived! I recommend AH4R, especially Cindy!

shada andrews

I understand that American Homes 4 Rent is a very large Property Management Company. My hopes were, that the size of the Company would directly correlate with the quality of Customer Service for their Tenants. Unfortunately, I've come to realize this is far from the case. It's unfortunate, but true that my expectations for the Company have lowered to a standard that the average person would feel is unreasonable. All I can do is spread the word to others, that American Home 4 Rent is not a Company that you should take a chance with, regardless of how good the initial experience is. It literally stops there, right after you sign your lease. No response to Maintenance request. AC doesn't cool the home. The response is 80-85 degrees is a reasonable expectation. Hole in the roof for 20 days and counting. THEY SHOULD GET -10 STARS.

Tamecca King

It was great meeting Cory. He came in, gave all the specs and information for the home thoroughly. My family and I look forward to our time here and leasing the home through you all.

Mae Johnson

So far this has been a wonderful experience. A wonderful group of people to help my family with our move.

Aeysha

Arika Young was very nice, pleasant, and easy to talk with. She responded to my every question and took time to hear my needs. She was great! Their new leasing process is on point. By far the best I've ever experienced.

Lettie Sharp

OMG Where do I begin??? Artika you are the best!!! Thank you so much for your patience, professionalism, and cutting edge services.

Mark Royston

Arika has been extremely helpful and quick to respond to all communications so far. I'm about to receive the keys to our new property tomorrow and have a walk-through of the property arranged also. I look forward to being as impressed with the rest of my time in this home as I have been with the experience so far.

Marshall Meyer

Honestly think 1 star is too high. If anything happens with your home good luck getting the issue taken care of. Had an A/C issue with home that leaked through our ceiling. 1 year later nobody fixed the damages with ceiling and floor and they got about 10 different quotes. After talking with one of the contractors they said the reason it’s not getting fixed is because nobody wants to work with a company that won’t pay. After I moved out I got a bill to fix those problems for over $3,000 and refuse to pay for something I’m not responsible for........now 2 years later it’s pulling up on the credit bureau.

Cassi Stephenson

Worst experience so far. We have only lived in a house through them for a month and we have had issue after issue. The worst part about it is the lack of communication. I understand things happen but when we can even get a call or email back for days it’s extremely frustrating. It’s 48 hours now without AC and it’s been 100 degrees outside. Currently 82 degrees in our house.

Lady Gamer

I just rented a home from this company. They were very quick to reply to any and all communication made. The pre move-in inspection for the house was fantastic too. The lady from American Homes who did the inspection, Ellen, was very helpful, thorough, and knowledgeable. I would highly recommend her and this company :)

Trickin Treatin

Everything was great until I moved in. The communication is horrible. I was told the garage door opener would be installed after I moved in; it's been a month still no opener. Put in a request for leakage downstairs from the tub upstairs; it's yet to be fixed. They false advertised with free rent signs as well. I was told I would get it $500, but never received it because "They weren't doing that special in February". GET IT IN WRITING! I CAN'T WAIT UNTIL MY LEASE IS UP! I'll never rent from them again. I DON'T RECOMMEND THEM TO ANYONE!

Shannon Lepore-frank

Do not rent from these people. They charge you fees you are not aware of. They do not return phone calls. To sum it up. RUN FROM THIS COMPANY I have 2 small children. They have not fixed our ac! I'm so upset. I have contacted my attorney.

Daniel Jackson

We rented a house in Columbia, SC for about 7 months. My wife is in the army and we were only there for some training. During that time, we had no issues at all with AH4R. The move-in and move-out were very easy and Randy was incredibly helpful on the move-out. We ended up getting 94.4% of our deposit back (which was a really nice early Christmas gift). The house we moved into wasn’t in the near shapes (hundreds of nail holes, some warped and broken blinds, stains on the walls, etc). We were worried that we were going to get docked for things that weren’t done by us, but we weren’t, which was very nice. Other rental companies have screwed us over like that before. But AH4R did not and it was much appreciated. The overall experience with AH4R was great. I forgot to mention, but our AC actually went out in the summer and they got a tech out there the same day. Pretty great. I would recommend this rental company.

JENNIFER MCKAY

As a military personnel, I would say I have a lot of experience moving from state-to state and something sight unseen. AmericanHomes4Rent and their professional staff in the Charleston-Columbia area have been true professionals. Ms. Natalie Fields the local property manager in Columbia, SC has made my experience extremely pleasant with her professionalism and eager to fix minor issues.I would recommend her to anyone relocating in the area.

Jeana Clifton

Love working with this company, very helpful....Help every step of the way! Thank you!

Nicole Root

Don’t let the 4 stars fake you out!! They only do bare minimal repairs and you are responsible if repairs are less $100. They will never return your phone calls when you move out. You will be lucky if you get 5% security deposit back bc they will claim bogus damages. This is a Horrible company and expects to do nothing w the house up keeps. Just to name a few....this company expects the renters to steam clean the carpets by a professional and to power wash the house and sidewalk. And your utilities bills you will see all kinds of service fees. Best advice rent off a local home owners and not from the American home 4 rent.

Kara Schrock

Cory was awesome! He was super helpful and accommodating and went over the house throughly with me!

Dana Melton

Working with Arika was exceptional! She took her time to ensure we understood everything involved with our lease transfer from Augusta to Savannah. We have rented from AH4R for 2 years in Augusta and look forward to renting from them in Savannah! Thank you to everyone who helped the Meltons make a smooth move!!

Charles Patterson

Awesome time inspecting the house before move in. Cory was a great in the process. He throughly inspected every detail of the house. So far, love AH4R! Can’t wait to move in!

David Condon

Ellen was extremely nice and very knowledgeable about the entire inspection beginning to end. She answered all my questions and provided contact info for any addition questions that may come up. I definitely would recommend her services!

David Castillo

The only reason it’s a one star is because I can’t leave less. DO NOT RENT FROM THIS GROUP. Having something fixed in your house takes forever. On move in there were items that needed to be fixed and I’m sure they charged the last renter for. On move out MAKE SURE YOU ARE PRESENT OR THEY WILL ENSURE THEY TAKE MOST IF NOT ALL OF YOUR DEPOSIT. The house was left in better shape then when I moved in. Pre inspection was done 5 days before final, all items where moved out and carpets cleaned and no one living in the house. I could not be there for final walk down and they came up with all kinds of things that were not wrong with the house and no explanation or proof. I have disputed the charges and now I can not get anyone to respond to me. I will now have to hire an attorney to solve this issue. Again DO NOT RENT FROM THEM. Really nice on move in and very quick to answer your calls and email...... after move in, good luck.

Latoya Aiken

I would like to thank Arika Young for being awesome, she made sure everything was done in a timely manner, she was always available when we had a question. Thank you so much for everything Arika.

Chris Naquin

Do not rent from these people. If you move out early even with the lease paid in full they will knit pick everything just to make sure that you get 0 dollars back from the deposit. NEVER AGAIN will I rent a house in a HOA. Me and my roommate took care of the place the best we could.

Shelly Poetter

Corey was very thorough, efficient, and friendly. He answered all my questions and had a very good understanding of his industry. It was a pleasure working with him.

Gregory Tintguy

We worked with Arika who was an absolute dream. The rental market in the Charleston SC area is super hot so when you see a rental you like you better jump on it. As I traveled around the different suburbs and checked out different rentals a lot of them were not well-maintained so that’s why I chose to go with American homes. I am self-employed and a lot of the other realty companies did not want to try to work with us and our situation but Arika did great. She informed us of each step of the process and was true to her word. Can’t thank her enough for her quick work and the relief that she gave us when we finally were able to rent a home and can now focus on getting stuff moved.

Todd Fisher

Dealing with a large corporation that outsources most of their work. Very few competent people and even fewer appear to care at all. Maintenance is a nightmare. If you need maintenance, you call a call center. Several days later (minimum) they send the work order to a random vendor. I mean random. They don’t have their own maintenance people. The random vendors have ranged from perfectly fine to utterly sketchy and incompetent. Local office does not care; phones are frequently not answered. They tell you to call the main office. Impossible to get a hold of a manager to escalate. Lots of “we’ll call you back”. Don’t hold your breath. Trying to get an emergency work order for a broken air conditioner right now. A dozen calls in over 3 days. They assigned a vendor after 2 days, after close of business. Vendor is 4 hours away and does not service our area (seriously, the area code should’ve been a tip off). Can’t get another call back. Can’t escalate. Call center answers, but there isn’t anyone in maintenance right now. They manage THOUSANDS of homes and there isn’t a single 24 hour maintenance person???

dbpx

We have had constant mold, leaky sink issues, fan and AC issues they take forever to get things fixed my ceiling has had a whole going for 2 months now no clue when it will be fixed.

brandi vanegas

I honestly do not even want to give this company one star if I didn’t have to. They are unprofessional and our property manager doesn’t know how to use a phone or respond to emails. We have been in our house since November and not 1 move in item has been completed on our list and today is March... I call and email every other week and no one seems to know whats going on even though I have all the emails. Do not recommend this company to anyone.

Jerry Thompson

Cory was very professional and showed us everything we needed to know about the house at 19 Winslow Circle. He checked everything to make sure it was working properly. We noticed a pet odor and Cory said he would check on getting the carpets cleaned again. We have allergies and would greatly appreciate this. It was a pleasure meeting Cory and appreciate his time. Thank You, Jill

Hope Williams

Big thanks to Chris Smith for ensuring my maintenance issues were resolved. I had my concerns initially, but once he get involved He responded promptly and communicated daily until my issues were resolved. I have renewed faith in AH4R. Thanks Chris

Stewart Bailey

Ms. Cindy was very helpful in going over all the paper work that I had to sign. And any information that I needed to know for the house like how to pay the bills on line and who to call in case there was any type of emergency with the house. I am very satisfied with the way things where handled

Dash Adams

Avoid. Check out the tenant Facebook groups and research this company before signing a lease.

Andre Hill

Cory done an Awsome job with my move in inspection. Any questions or concerns you have he is more the helpful. Thanks again Cory

david reynolds

Great experience. Thorough walkthrough of home to make sure everything was in working order. Friendly staff, would definitely recommend!

Kellie England

This company doesn't manage properties well for their homeowners. They neglect to maintain the property when it is not be rented; therefore, and if your homeowner is not in the area their is no way to know this unless you get a call from the HOA or an anger neighbor. Your property management company should be reviewing or inspecting your property regularly to reserve the value of your biggest asset. If your company is not serving you well, seek someone else. Don't waste your time on these guys.

scott bird

Corey was very thorough in the pre move in inspection

Katie Jackson

MILITARY BEWARE!!! Worst rental company I’ve ever had to deal with. We moved in around April and knew we were only going to be in the house 6 months before we PCSed. We didn’t move all our stuff in, just the basics. My husband was at the final inspection and Cory said everything was very clean and we won’t have any problems getting our deposit back. 2 weeks went by and we are in Colorado when we checked our account and they took our deposit and also said we owe an additional $3300. Upon further investigation, they said we ruined the VINYL floors with pet odor and had to treat and replace the floors. They never let us know! They singled us out because they knew we were moving across the country and couldn’t fight it. Don’t move into these homes.

Brian & Audrey Cunningham

Just started renting from AH4R and Erica Bilton (Move In Inspector) was awesome!! She was very helpful and answered all our question. She is a great asset to the AH4R team and they are lucky to have her!

sandphoenix

These people are pathetic. They are nice and right there for you when you're moving in. However last summer they left us nearly 2 months without a working A/C. We called them daily several times to some excuse. We call for maintenance and they couldn't care less. The sink is rusted through, the stairs are rotted. Now that we are moving out the 30 day notice(s) magically aren't getting to their office. We call and call and call and when they do answer we get hung up on. Please do not rent from these people.

Rene Herrera

AH4R was awesome. At first the communication was a little bad, but the hurricane evacuation had a lot to do with that. Once I emailed the Manager everything started getting done. The field inspector Cory was very friendly and very helpful. He contacted me immediately and came over and tested the minor maintenance issues. After about 30 minutes he fixed everything on our list to include a clogged dishwasher. Before he left he gave us a lot of helpful information about the house and all the appliances. All in All I give AH4R a 4.5 out of 5.

Krista Kidd

Easy to deal with

Fred Ruth

They are the worst company I have ever dealt with. Rented a home with a fire place but it hasn’t ever worked. Dishwasher was broken for two months before they fixed it. They set you up with a repair company who never shows up read all the reviews they are great when they are moving you in once you’re in they don’t give you anything but lip service. Don’t believe there 4 star review they absolutely suck once you sign the paperwork

Daniel Hernandez

Cindy Harrison was awesome throughout the process. She not only was super nice and welcoming but made the move in extremely easy and hassle free. She explained everything perfectly and answered every question I had.

Brandy Satterwhite

Worst company ever!! Never picked up my phone calls the entire year I rented from them. Took $900 from security deposit to “replace carpets”, but when I called the inspector he couldn’t give me a reason why the carpets needed to be replaced. I have contacted a lawyer and the BBB. NEVER rent from these people, it’s a scam.

Amanda Alford

We have just moved into our house so this review is strictly for Erica who did our orientation for our home. She was great! She went over everything in detail, she inspected our house to write down any damage that was already there. She taught me how to use the website for payments and how to put in a work order. She put my mind at ease on how to do everything because I have never used this company before. If I had questions, she answered them and if she didn’t know the answers she called someone that did. I appreciate that. Thanks Erica! Hopefully everything will go well during our time in this home with this company. They have a great first impression.

anthony jackson

It's rather interesting how the property manager wasn't around for the final walk through, but was FOR SURE there when it was time to send it to collections...... I'd steer clear

Jeromy McFarland

The move in process has been timely and very easy. Cindy did a wonderful job explaining everything and going through our responsibilities as tenants.

Rashida Murray

Very helpful and thorough with the initial walk-thru.

Vaughnyetta Jones

So far so good. Got the home we wanted and the process has been painless. Our realtor is Robin and she has been a doll so far. Approval process was fast and easy. There was one oversight but i brought it to her attention and she was more than happy to address it.

Kishia Lowman

Reading the reviews had me a little scared, but everyone’s experience has a different story behind it. I did my move in inspection with Chance who was very friendly and informative. So far everyone that I met or had contact with was pleasant and courteous(Chance, Robin) I pray that my experience with AH4R is a pleasant one

Demetrius Edmond

This was an email I sent AH4R on July 2 2019. I'm finally responding to your email and will tell you since day1 of me moving into this property had been nothing but stressful and depressing for me. I did not get a proper walk through and no one called me saying they were at the property but on move in day i was sent some photos of what a person took that didn't revile any real problems. I would say 3 hours after i move in with my personal that belongings the floors in the bathrooms were saturated with water dripping from the ventilation fans in the ceiling. I called your company and someone came out the following day and went straight into the attic and says someone will call me to make a time to clean out the drain for the HVAC unit in the ceiling. The guy didn't call until days later and still couldn't fix the leak. Then I find the stove dosent halfway work and the deck was falling apart and some doors are very hard to open. After a second try from the HVAC guys to fix the issue from inside the house this time and he even had to beat the drain pan back into place because it was bent still didn't fix the problem and water is still puddling on the veneer wood flooring and destroying bathroom shelving and staining the walls with brown water. From the 21 -23 of June the water went from trickling to looking like someone was relieving themselves through the ceiling. It went from emptying a 3 gallon bucket every half a day to every four hours. My mother was here to visit and I was ashamed I lived here. A few days after she left I didn't have to worry about the leak because the HVAC unit stopped working entirely and I'm still enduring this South Carolina heat with no fix trying to avoid heat exhaustion. The only thing that was fixed from my 1st month being in this house was the deck the one item of my least concern. Im thinking about terminating my lease or taking some sort of other action against your company and I have been looking at other houses to rent. This house was supposed to be move in ready but all I find is problems and I'm still finding more problems every week. The fact that your company dosent due compensation until after they fix all the issues is BS. I dont have the faith that you'll ever fix all these issues and are just trying to trap me in this year long lease and keep my deposit in the end. After I sent that email they offered me a portable A/C unit or compensation in the form of paying me back for me having to rent a hotel up to $100 a day. I was not surprised they didn't have a A/C unit because other people were going through the same problems in their rented homes dealing with this company and I just paid rent I'm not dealing out more money just to be refunded at the end of the month. I'm not staying another month in this neglected POS!! I'm terminating my lease soon.

ladymarie00

My family and I just moved in the Bluffton area from Fort Worth TX. Very smooth and easy process. We are looking forward to what is next to come!! AWESOME & ALL SMILES, THANK YOU AMERICA HOMES FOR RENT!!!

Brian Brannam

Great experience with AH4R . Helped me get into our home in short notice. Everyone was super helpful and courteous. Cory Helman did our walk through with us and was very knowledgeable and informative. Thank you. Great experience.

Patti Fusarini

We had our Homes4rent pre-moveout inspection this afternoon with Chance. He was extremely professional and a great help with giving us pointers in making sure we get our entire refund on our deposit after receiving our final inspection. He was a delight to do business with. Thank you Chance!

Doug Cook

Don't rent from this crooked company. If I had to put everything down it would be a horror novel. They will not fix anything until you threaten or get legal counsel. My AC was not working properly for 2 months this past summer. Living in the South at over 100° not fun. My fridge has not worked in 2 weeks sent a guy to look at it, that is what he did just look at it. He said it needs to be replaced but said I can't do it I have to wait for the company to give him permission. Now as the holidays are approaching with no fridge. Next is the utilities you get gouged them. You can't get your power, water, trash and any other utilities (except cable and internet) you have to go through them. I pay more for my utility bill than any of my neighbors by almost double, and I did take into account the size of family ect. So my advice RUN from this company get a local properly management group or an individual person renting there house.

Terrance Green

Darla was a great help with my initial move in inspection. Any issues she immediately alerted the people to get it fixed and all issues were resolved within 24 hours.

Stefon Lowman

I would not recommend this place to my worst enemy. They take very poor care of the property rented and my family. In short heavy rain the first week i moved in, Kitchen ceiling fell in with water damage everywhere. Roof leak finally got fixed (somewhat) after 4 tries with a caulk gun. They do not repair. they only do patch work. There is just way too much to say on here but if you want to be sure don't look at the BBB, it is oddly off. Gives an "A+" rating but the customer reviews are 1.5 stars out of 5. Seriously, go somewhere else. If you're on FB look at Tenants Against AH4R and just see some of the complaints. I didn't heed them at first and thought people were exaggerating. Nope, not the case. Even after the roller coaster ride of no communication and issues with the home they actually had the nerve to reduce my deposit return provide no evidence (apparently they don't think they owe you that respect). I have a ton more pics and emails.... it's going to be fun.

Bryan Protsman

Cory was very attentive and accommidating. We were very pleased with his customer service. Great job!

Frank Davila

Cory was fantastic and right to the point. Very quick, friendly and well spoken. A+ Experience

Khalilah Mcintyre

Cory at American Homes 4 Rent was nice and knowledgeable with the move-in orientation.

Sylvia L

I read bad reviews and I was very nervous about this company but I have had great service over all. Everyone was very friendly and helpful. I really enjoyed working with Corey and Robin to find a home. Update: I have found it is hard to get in touch with them over all now. It isn't my favorite company because they are not consistent. I am still waiting on a few things from a few months ago. If you are handy and can take care of all your needs yourself it's ok but otherwise it is a struggle to get timely responses.

Megan Reisinger

Very kind, quick, and helpful. Showed up on time.