Reviews of Steinborn Inc., REALTORS Property Management (Real Estate Agency)

Ryan MacRorie

I've liked Steinborn a lot over the last few months of living in one of their managed properties. However, they refuse to believe that it's getting hotter earlier every year, so they're still turning on air conditioners at the end of April. Today, the high here is 93° F. We live in a primarily brick house and one it heats up to the high for the day, the house likes to retain that heat all night. We haven't been able to sleep or do our work since we make our living from home. And the kids are miserable, unable to sleep or do anything without overheating. When I brought this up to the management, the guy that works there, Isaac, said it's the way they've done it for years. And I told him that years ago, it was a good 10-15 degrees cooler this time of the year, but now it's hotter and needs to get done sooner. Then his reasoning is that he's doing it a couple days earlier than he ever has. Well, Isaac, that is still a couple of weeks too late. You're supposed to do it before the weather gets to the 90s... If my kids get sick or injured because of this delay in providing us what we pay for and need, they will be hearing from the courts.

Mistri Apodaca

We have had some issues before but it’s been worked out, and they’re helping me find our home now. Thanks to Juany (not sure how to spell her name)

James Bennett

Juanita does an amazing job. She is really understanding and has helped me through my rental process. Steinborn does a fantastic job, I get why some people might have had a bad experience based on rules they might not have followed but if you do it right you get treated right. I definitely recommend using Steinborn for property management and being a tenant!

Russell Stryker

Juanie and her management team are FANTASTIC!! My experience with Steinborn prop. mgt. have been prompt return of phone calls as well as emails. With out going into detail the team provides resolutions to issues, and answers to my questions. I/We highly recommend Steinborn property management for all your needs.

Aracely Moreno Garcia

Juanie and her team are AMAZING!!They have great customer service and disposition!!

Idalia Olivas

I had an awful experience with Steinborn. Don't bother applying for rentals through them. I applied and did all of the paperwork and I got a call that the apartment I wanted was already rented... THEN they call me back to tell me it's not actually rented. For three weeks I get pulled around from waiting for a realtor to approve one final thing, I kept on getting told to just wait ... and then they never call me back. I give them a callback and even go into the office and they're always waiting for a realtor to approve something. I finally gave up but overall it was a very frustrating situation and a loss of 70$ for the application for me and my partner because it's so unorganized there I don't think they even knew what was going on with the apartment I was promised and supposedly approved for.

Christina Lucero

Very disappointing they dont know how to conduct this buisness they lie about many things...Meagan Graham is among them and she lied about us getting a rental and giving it to someone else and also giving us the run around the whole day until the afternoon telling us the rental was no longer available. Dont do business with this company they dont do things in a tinely fasion they make you wait weeks for them just to push a button to accept your app. Meagan lied to us and covers up and makes us look like the bad guys

Particle Wave

We have had Steinborn as our Realtor for quite a few years. They have always treated us well and have always resolved any issues. Highly recommend them.

Lizzy R

I went in with my brother 3 weeks ago desperately looking for a Home . We explain the lady at the front about our situation and instead of explaining to us the process she gave me a piece of paper to put my information down. Now because of lack of professionalism we are about to be homeless :( two whole weeks when by hoping they will call us but nothing. Finally waited for my day off and decided to go see what the problem was. Everyone there treated me bad while all the other white people were treated important. The lady told me to fill out an application form which I did do but because of this now all the good cheap homes are taken. They treat it us so awful we are mexicans yes we are are but don't assume we don't have credit. I feel like they discriminated against us. If you are NOT WHITE DON'T WASTE YOUR TIME HERE OR YOUR MONEY VERY DISAPPOINTED THIS IS NOT EQUAL HOUSING OPPORTUNITY

Emily Wilczak

Steinborn took over our private landlords property 30 days before the lease was up. we did not have a contract with Steinborn, they took over our rental agreement. The expirence was terrible. Terrible customer service. Property management advisors tried to make up things that were not in our contract with the original landlord. They could not change the original contract however, they tried. Steinborn (specifically Juanita) threatened to come in the house without permission, tried to tell us we had to give notice of moving out etc. We had to contact an attorney because the people who work their are so dumb. Luckily, they finally figured out we were correct. So thankful we don’t have to rent from them anymore. Worst 30 days of our life.

Matt

Anything higher than 1 star is a fake review. This company hires rude people and deals in shady business practices. They only care about money, and their monopolization of this city should be illegal

Amber Holguin

Megan Graham is an amazing and great worker she was very understanding of my situation and made things right

Eric Garza

Had nothing but good experience with the staff at steinborn..

Bubba Jones

Good selection of rentals

Jaycee Oliver

Where do I start, the whole year we lived in the house we had 4 issues that required people to come out and fix. Every time we called they would make an appointment and never show up we would have to call over and over again to get someone to show up. My husband and I would take off of work and stay home just for no one to show up. This happened every single time we needed help. On top of that even after getting out and finishing our lease in February. Our property manager told us they would switch all the utilities in there name even called twice to confirm it and both time they said they did. We paid all the remaining balances. To now find out they didn’t change the trash and waste water till April. Since we moved out of the property we never received a bill and now the balance from February-April got sent to collects. To make matters even worse when I called to ask what happened I was met with such a lack of empathy. They did not care they didn’t even bother to try and explain but kept telling it was my problem. They told I was responsible for changing it and when I told them someone from their office told me other wise they told “oh well that wasn’t true”. Mind you they told me it was my responsibility and that they didn’t do that however, they switched both electric and the water but didn’t so the waste water and trash? So I asked them I don’t understand if it was my responsibility why did they change the other utilities. Also, no where in our lease agreement does it say any of this. It’s honestly really sad. Overall, from what we have experienced they just don’t care. We feel so bad about everything that now we are looking to buy a house we won’t go anywhere near any steinborn property.

Mariah Renee

I am giving one star because sometimes they actually come through. However, I have called several times and emailed several times for on going issues with our property. They never message back. I won’t go into detail because we still live at the property but I will say that once our lease is up we will NEVER rent from them again. From reviews I read, there aren’t any good property management companies in this town. There is no such thing as customer service with Steinborn. I can tell you that we will be purchasing a home and wanted to rent for a while to get used to the community. My husbands job is a very large employer and we will not refer Steinborn to anyone we know unless they can get their act together.

Felisha Garcia

Friendly and quick

andres Sanchez

Staff was very friendly and was able to get me a place in the time that I needed it.

Star Villegas

I just want to start with I’ve been renting from Steinborn for 4 years and My life has changed so drastic from being a two income house hold to down to one and I have had some real struggles as long as I’ve communicated what’s going on, Steinborn has worked with me and all their stuff has always done what that can to help me out. Truly great company and great team

Samantha Delgado

I have been renting from steinborn for 4 years and I absolutely love them. Anytime there is an issue with one of their properties they put in a work order right away and call to check up on me and make sure the issue was taken care of. They are really great and treat us like family. 5 stars for the entire team but especially Juanita they’re Director.

Ralph Last

Marittza Ortiz was assigned to me as my Steinborn Property Manager and she did an incredible job in guiding me through the process to lease a home here in Las Cruces. I was moving in from Out of State and was looking for the ideal place to move my belongings. The second property we looked at both Marittza and I knew it was the right residence for me. Marittza followed through with everything to guide me into my new home. She met me on a Sunday afternoon to give me the keys and had taken care of all the minor things needing fixing before I ever moved in. The staff at Steinborn is always friendly and willing to help. They made my move from out of state easy to take ownership and get started with my new life in a fabulous home here in Las Cruces. I would recommend Steinborn as quality property managers who take every concern with professional attitudes and careful due diligence to make sure everything goes right.

J. Padilla

I have had nothing, but a good experience. Any issues that have come up have been dealt with quickly. 5 Stars from me!

Adriel Graham

I’ve rented from Steinborn for a year and I have to say the property management team has always treated me fairly and are very professional with the way they manage their properties. I’d say the realtor is the best in town when it comes to respect and customer service. Fair and honest individuals is what keeps me renting from this realtor. Great team, great experience, great properties.

Donnie Sells

We live next to one of their rental properties. And one other tenants has been harassing us for over a month and they wont do anything about it even with a police report. This company needs to start take responsibility for their tenants actions if they're not going to take care of the problem.

Kayla Fikany

I've had nothing but amazing experiences with Steinborn Property Management!! Juanie and her team are amazing and always help out our clients, both landlords and tenants, when we place them here. I would definitely recommend them :)

Isabel Ramos

Put in work orders for the washer spilling water underneath, they dont care to fit, at the end of the day thank god this is not my house that will have water damage.

Andy Holguin

contacted this company when I was interested in a property they “manage”. Company did not return calls. Emailed the company and got a response saying they could not show property. I submitted and paid for application for fiancé and myself and had to wait a week for response. I’m glad we found out before we signed a lease how unorganized they are. I do not recommend them and would suggest property owners to have their properties managed by another respectable company. They respond only when they see it fits their schedule and seem as if they don’t care. Read the other reviews. I should of listened to them myself.

Della Sanchez

I have had Steinborn Inc as my realtor for many years. Yes...we have had issues...But i kid you not...Steinborn has always taken care of the problem(s). Junaie & Isaac are amazing staff! I give Steinborn 5 Stars.

e p

Quick and painless experience. Thank you to all the ladies that had a part in showing me rentals, getting paperwork done, answering questions and more. I appreciate all the effort.

Jordan Sanchez

I love Steinborn!!! I never had issues! When going through them, ask for isaac! He’s helped me sooo much! When I needed help, I’d shoot him an email and received one back quick! Thank you isaac for all your help! My family and I appreciate you! I see a raise in your future!!

Management Team

Very helpful staff and affordable locations