I’ve bought and sold over 10 houses in my years and my experience with KW was only the 2nd time I’ve been disappointed. The first was many years ago with a totally green agent who was dismissed promptly. The best way I can describe this experience is if you’re looking to have someone in your corner, being your advocate, fighting for you, and protecting you, keep looking. I’m sure it can be argued that the individuals I was working with are only a small part of the company but when a company puts their name on the business cards of an individual, they are announcing that, that individual represents and personifies them as a company. Why do I write this review? Because as a buyer, I had to find the house I bought, I had to come up with the winning strategy, I had to keep pushing back when I was being pressured into just accepting things, I was the one that had stay on top of the escrow process, I had to be the one who had to keep pushing for the seller to get out on time (who was still getting out while I was walking in to do the acceptance walkthrough), I had to be the one to stay on top of making sure everything was left in the condition it was promised, and I even had to push back on my agents to make right the things that were not working despite their trying to ignore these thugs and pretend everything was OK. And what did my agents do well? They collected their commission check.
I now own a home I love so my initial thought was to put all this behind me. Then I thought “I benefit from the reviews others take the time to write so I should return the favor”
Use another company.