Reviews of Berkshire Hathaway HomeServices Enchanted Lands, REALTORS - Roswell (Real Estate Agency)

Melissa Dutchover

They help you as much as they can

Jessica Faz

WOW! Amazing Service! such excellent people to work with!!

Jessica Lytle

Jen Wilcox is an amazing agent. Always there for me and my family. Looks out for our best interest. Always on our side gives us great advice. I'd recommend her to all my friends.

J Bernstein

I'm not really sure what Kim Perry's problem is but it certainly appears that she judges you on some unknown criteria to determine whether you are qualified for her time or not. She sends phone calls to voicemail and then texts generic responses. She was extremely unprofessional and possibly racist or classist. I was willing and able to purchase one of her listed properties but I'll find another listed by someone else. I will not give her any of my money and suggest you don't either. I'm not sure why a reputable company like this would choose someone like Kim to represent them. Loosing

Heather Kruk

Our experience with Lety Lopez was fabulous! We were so impressed with her staging and getting our home shown that we recommended her to everyone we knew. If you ever are looking for a home or selling one, she is a miracle worker.

Sara Hobbs

Berkshire Hathaway is a wonderful real estate office!! Marion Hobbs is an amazing broker to work with.

Patricia Chavez de Gomez

Loved working with LETY LOPEZ!! Made buying houses delightful and so easy. She seemed to make everything go so smoothly even in the midst of caos. Will definitely call whenever I need her.

Nathan Heywood

Some of the worst customer service around. I own a home next to one of Berkshire Hathaway’s empty lots. The Berkshire Hathaway property is overgrown with weeds as tall as 4’. The weeds are encroaching on my property and causing all sorts of problems with my lawn. My back fence needs to be stained but I can even get to it because of the weeds. I called and ask if they could get someone out to take care of the problem. The lady on the phone sounded like I was crazy to suggest such a thing. She told me she would notify the owner and let them know about the problem. She seemed short and couldn’t wait to get off the phone with me. Cutting me of mid sentence. My problem obviously wasn’t a big deal to her. The whole problem with this is that a year or so earlier I was threatened by Berkshire Hathaway with fines and penalties for grass clippings that were dumped on the vacant lot. They have neglected the lot for the 4 years that I’ve lived next to it and have only cared about it when I dumped a few lawn clippings on it. Mind you not enough to take care of the overgrown weeds. When it comes time to sell the house in a year I wil definitely not be using Berkshire Hathaway’s services.

Brooke Ayers

Brynn is amazing! She sold me my beautiful home and she is currently listing my property on E Pine Lodge Rd.

Gerald Bailey

Michelle Bailey is my favorite Resltor in Roswell!

bare naked tree

I would choose this agency, more specifically JEN WILCOX, over any other hands down. She is pleasant, kind, and straightforward when it comes to the buying and selling process.

Jan Hobbs

I have been buying & selling homes with Berkshire Hathaway Enchanted Lands for over 13 years. The brokers are professional, personable & great negotiators. I have also had numerous properties managed by the BHHS property management team. Stephanie & Matthew do a fantastic job managing my property. This is a Real Estate office that gets results!!

Richard Newhouse

Lety is the best Real estate agent I have ever worked with, very professional, always gives 110%. She is so responsive to her clients it is amazing. On a scale of 1-10 for care and concern she gets an 11 from us.

Bo Shao

Had a particularly awful experience with the rental manager Lisa, was looking at a property listed at 1275 on Friday and told to call back to schedule a time to view on Monday. I called on Monday to schedule and Lisa told me that if I could not come in at 230 to view the home I could not put a deposit down and rent the home. She confirmed the price as 1275 multiple times. I asked for a 2 pm showing due to my work schedule and she denied. I called back saying I would make time for the 230 pm showing and the first thing she said was that the price was 1375. In less than 1 hour she had changed the price to deincentivise me. I told her she was wrong and I have multiple screenshots of the home listed at 1275. On trulia the home is flagged as a price increase. She stated that the price had always been 1375 and that I was wrong. I asked her if she recollected telling me that it was 1275 (less than 1 hour ago) and she said no. It is okay to increase the price of a home hut Lisa blatantly lied about the price being lower and it increasing in the span of 1 hour on me. She was extremely hard to deal with and when I asked the name of the property manager she would not give out any info. Stating that she “handles everything” This is the most unprofessional experience I have ever had with a property management company. I am working with another broker from Berkshire Hathaway looking for a home to purchase currently and will be discontinuing that as well. If this is indicative of how they run their property management I’m sure there would be many other unpleasant experiences especially with Lisa in the future. Do not recommend renting with this company.

Staci Lehman

I highly recommend Kimble Hibbard at Berkshire Hathaway to anyone who is looking for a real estate agent. His knowledge of principles and processes is extensive. He provides superior customer and personal services. He gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. He possess all the qualities one is looking for in an agent.

Andy Byers

It was a great experience dealing with Kimble Hibbard and everyone at Berkshire Hathaway

Hi There

Lety Lopez did a great job buying and selling our properties. Great service, very knowledgeable. She is very efficient and very well organized. BHHS is a great company!

Cindi Flores

Dan Coleman is awesome at what he does..... Helping people find their perfect home!!!!!

Julio Ly

Vanessa Ruiz tries her best to help you in every step of the way, communcates very well, and is a very genuine nice and patient person. Thank you Vanessa for being my light and guiding me through this journey for a house. My family and I are really grateful❣

Justin Foley

Do not rent from them. They are terrible at property management. After months of trying to get them to fix the AC and heater in our apartment they still have yet to do so and have taken little action to address it.

Kim Juliana

Lety Lopez is a very professional, kind and respectful realtor. She is very knowledgeable and answered every question we had. She kept us updated of people who were viewing the house. She was very wonderful to work with. I would recommend her to everyone who wants to list or buy a home. We chose her to sell and to buy our homes.

LAURIE PANKEY

Terrific page!

Lety Lopez

BHHS is an excellent company. The Realtors and staff are very knowledgeable and friendly. They provide the best resources and technology available and continually exceed the client's expectations. I would definitely recommend them.

Kirk Weems

Awesome place to work! Great people!

estevan sanchez

First time home buyer and had no clue where to start. In walked Jen Wilcox, who was able to give me information that I needed to feel comfortable during this stressful time. Jen never tried to upsell me on other properties or those that her company was representing. I am confident that she was and will continue to be a perfect broker for me. I'll continue to value her insights.

Melissa Gilcrease

I highly recommend Jen Wilcox for all your home selling or buying needs. Always very attentive and educated! A++

W Brown

Jen Wilcox is a True Professional. Her knowledge, connections, and dedication was very comforting. She always made me feel like I was her only client and she never missed a call from me. Whether buying or selling in New Mexico, I will always call on Jen Wilcox to represent me.

Bill Davis

You will find knowledgeable, expert, trustworthy agents and staff....the best of the best.

Paige Berry

Man, where to start! My fiancé and I were first time homebuyers in a brand new city that we didn’t know well. I had a quickly approaching deadline that I needed the house by and we had many stipulations on what kind of home we were looking for. Jen spent endless hours searching for properties, showing us houses, and answering our questions. We really didn't know what we were doing at all and I am so thankful to have had her on our side. We had a few issues beyond her or our control and Jen jumped to our defense immediately and handled everything. She’s endlessly patient and kind, but also very protective of her clients. We now are living in a unique home far exceeding our expectations. We are so grateful for Enchanted Lands Homes and consider Jen a dear friend!!

Julie King

Great friendly people. Agents respond quickly and professionally.

Dennis Domek

We worked with Lety Lopez and she was fantastic! Helpful in getting our house prepared al the way through the mountain of paperwork the relocation company kept asking for. And to top it all off, she helped us sell the house in 2 days!

Kelly D

Jennifer Smith at Berkshire is a terrific agent! Berkshire Hathaway is state of the art!

LeAnn Lawrence

I would never buy or sell a home without Michelle Bailey from Berkshire Hathaway. This group of realtors always get the job done, but Michelle goes above and beyond. Michelle is truly a wonderful asset to have when purchasing and or selling a home. She knows all real estate procedures, answered my questions and made me feel at ease. I truly cannot say enough wonderful things about her! Always remember to contact Michelle Bailey!

Lisa Hobbs

The Berkshire Hathaway Enchanted Lands Property Management Department, has done a fantastic job managing my property. Property managers Stephanie & Matthew, are very quick to return my calls, and have done an excellent job getting my properties rented quickly. They have given me excellent monthly & end of the year accounting statements. I would highly recommend using their services. Having Stephanie & Matthew manage my property has made having investment properties a financially sound & "painless" endeavor.

Jean Brister

No pet friendly rentals

Lynne Ybarra

Lety is very good to work with. She is reliable, efficient, and responsible.

Calvin Coates

When you need efficient, thorough and excellent service in the Real Estate market then go to the Berkshire/Hathaway office on 5th and main. They are friendly, knowledgeable and will make your visit very comfortable.

Irene Zamarron

If you are looking for quality service, this is the place to go!

billybob61636

We were in the best hands while searching for the right home. Jen Wilcox was amazing, so helpful, patient and professional throughout our home buying process. Thanks again Jen!

Theron J. Coleman

Dan Coleman is THE BEST real estate broker ever. Very patient and helpful.

Autumn Dosher

Dan Colmen helped us find our dream home after taking us to look at 100 plus house. Sometimes taking us back to ones we looked at just so I could make sure it wasn't what I wanted!!! Thank you Dan for make our experience so wonderful I know we were pains sometimes.

Emmi James

Doing business with B.H.H.S has been ease, they work with me, great price for great place.

Janinè H

This company has been nothing short of utterly astounding and hands down the BEST real estate company I have ever dealt with (and I used to work for one!). I listed my house originally with another company in town. They had it for 6 months and let it fall into disarray outside, never informing me of what happened and the yard needing upkeep, as I live far away. I moved it to another realtor, who came recommended. She had it for 6 months. In that time, the roof sustained damage and there was a horrendous leak in the roof and ceiling. She never called and informed me. Both of these realtors just let my house sit. I was beyond upset. I go to Google. I find this company. I send an email asking about renting and/or selling my home. I had a response the same day. Queue Bill Davis and Linda Kirk - these 2 are the most professional, patient, honest, and hardworking folks I have ever come into contact with in the real estate business. I tell them what previous agents have done with my house. The first day, they call me to inform me of what has happened with my home ... and they arrange to have it repaired straight away! No nonsense. No runaround. Interior roof is fixed. Linda and Bill arrange open houses. They find a buyer in about 45 DAYS. That was stupendous for me. They arranged everything. All I had to do was sign documents and it was done. These folks were excellent at staying in contact, keeping me updated, and making the selling process painless. There isn’t a single real estate place in Roswell that I would have ever recommended to anyone, until now. Bill and Linda - thank you! If you need agents that work hard (including nights and weekends, as I even got contact to my late night calls/emails!), you want these people. I cannot put into words how much they did for me and how easily they sold my house. I highly recommend them to anyone in search of not a good real estate agent, but GREAT ones!

ReShea Lozano

We had Michelle Bailey as our realtor. We were 23 & 24 at the time of our home purchase and had no idea what to expect or ask or do and this lady walked us through EVERYTHING! She answered our million and one questions, and negotiated everything we wanted into our deal. We walked away with every single thing we asked for and our perfect first home for our family. We couldn't have done this with anyone else, or any other company. We are approaching our one year anniversary in our home and couldn't be more proud of it still! Thank you, Michelle, for going above and beyond the call of duty as an agent and becoming a huge part of our first home. (She also sent us a three month shipment of gourmet barbecue sauces as a gift after our purchase -- my husband is a bbq sauce lover). I mean... Where else do you get that kind of service!?

Ruth Wise

Best friendly and professional Realtors in the area. Best office to work in Roswell. Will not go anywhere else.

Capri Heart

Kimble Hibbard

Joni Byers

We have had a great experience searching homes with Kimble Hibbard. He has worked very hard to help us find the perfect home for us!

Hans Hobbs

We worked with Marion Hobbs to locate a local realtor in Richmond, VA. She did excellent research and put is in touch with an awesome realtor. We love our new house! No matter what you are looking to accomplish -buy, sell, local or outside the state, you can count on Marion Hobbs and the folks at Berkshire Hathaway to provide top-notch service!!!

zain abideen

Lety Lopez is very hard working, intelligent and professional in her work. She has helped us a lot in decision making.

Jackie Runk

I HIGHLY recommend Jen Wilcox for anyone in need of an agent. She consistently goes above and beyond for all of her clients. Her customer service is stellar, her demeanor is always positive and her knowledge of the business is exceptional. Jen is a TOP NOTCH agent!

Ken Grafe

I bought a newly constructed home in August 2014 and have been very happy with it since! My thanks is extended to Berkshire Hathaway Realtor Kimball Hibbard who professionally assisted me in securing it in a quick manner. Very satisfied.

Mike Perry

Extremely professional and very knowledgeable.

Brian Bailey

Michelle is a rock star realtor! Highly recommend A+++++

Erica Havens

Awesome company with amazing people!! Love the updates by email. Jen Wilcox is an amazing person and highly recommend her if you are looking for your new home.

Jessie Crockett

Amazing brokerage, and a great group of people all working together!

Daina Foster

A Real Estate Associate Broker, Berkshire Hathaway HomeServices Enchanted Lands Realtors: 1) Failed to facilitate obtaining CCRs, if any. 2) Failed to provide survey to me before closing. 3) Failed to be present during the home inspection (not a requirement but prudent). The Seller expressed dissatisfaction with the original inspector, circumventing Item 20D of the Purchase Agreement, and the inspector left. 4) Failed to arrange a pre-closing walk-through. Item 24 of the Purchase Agreement reads, "Pre-closing Walk-through. Within 3 days prior to Settlement..." 5) Failed to recommend that the negotiated repairs in the ORW dated 06/11/18 be reinspected and failed to provide Fulkerson WO dated 06/20/18 to answer my concerns in my 06/13/18 email. 6) Violated 2018 Code of Ethics & Standards of Practice 2-1. The verbiage "still leaking" in the work order dated 06/20/18, multiple service calls, and buckled wood floor in room adjacent to inside air handler make it "reasonably apparent" that condensate leakage was constant or repeated. 7) Failed to caution us about the Seller's verbal representations in her presence when we viewed the property i.e., new roof, newer AC, his mother liked to keep the house cold (implying working AC?) and/or failed to incorporate the Seller's representations into the contract. 8) Failed to provide a key to Bob Reed Pest Control, Inc. Consequently, the garage was not inspected and treated on 06/22/18. Bob Reed Pest Control, Inc. arranged an inspection and treatment of garage on 10/23/18 without additional charge. 9) Failed to provide a copy of the roof warranty in response to my request on 09/26/18 and failed to incorporate the warranty into the contract. She cited the Seller's 09/05/17 disclosure that was prior to the 01/22/18 roofing permit. 10) Failed to include an insurance contingency in the contract and the Seller did not provide a C.L.U.E. report. As a result of the oversights, I paid $508.00 to Delton's to remedy the condensation leak that the Seller agreed to correct. On 01/25/19, I learned that my insurance is surcharged in connection with property and contents loss on 09/25/17 due to wind and hail. The Seller did not repair damage to ceiling with insurance payout. Bill Davis, Broker, Berkshire Hathaway HomeServices Enchanted Lands Realtors, a New Mexico Real Estate Board Commission Member, failed to address the points in my complaint or make it right. Before move-in, my Real Estate Associate Broker asked me to write a review on Zillow. I gave her five stars and a glowing recommendation. A word of caution to buyers: 1) Include an insurance contingency in contract and examine C.L.U.E. report from Seller. 2) Do a pre-closing walk-through. 3) Do not sign without substantiating documentation of all representations. 4) If your Seller runs off your inspector, it should be a red flag.

Jake Wiggins

If you're looking to buy or sell your home, you're in good hands with Charlotte Thompson. She's extremely professional and brings a wealth of experience and knowledge in the real estate market. Charlotte can help you find exactly what you're looking for.

Tiffany Ligtenberg

Definitely go with BHHS for your real estate needs! Gen Outland is by far the most professional realtor I have dealt with in my home selling experience. Her communication and honesty were just what I was looking for. She worked very hard to gather interest in the house, and that brought a buyer! She was able to have more people come look at the house than three agents at two other companies combined! From the first time she came out to list the house, I knew she was very thorough, and would do more than just list the house...she would get it sold.

Philip Hobbs

The people at Berkshire Hathaway are really nice!

John progelhof

Michelle Bailey is a great realtor. She helped move in to a wonderful home. She even worked with us from Dallas, TX. My girlfriend and I are very pleased with the service she has given us.

Vince Sargeant

Lety was very helpful when we were looking at homes last year in Roswell. She knows her stuff, is very friendly, accomodatting, and it was a pleasure working with her. I highly recommend calling Lety to help you find your new home!

Rayanne Salas

If you are looking to buy or sell this is the place to go! Great group of Agents waiting and willing to help!

Juanita Finger

I highly recommend Kimble Hibbard as either selling agent or buying agent. I have used him for the purchase of several properties and for the sale of some also. Kimble has a vast knowledge of the Roswell area and it's property history.

Jen Wilcox

Love working with and for this company and amazing group of agents!

Wendy Perez

Lety Lopez was our realtor and she did an outstanding job helping us find and close on our 1st home. She is very professional and knowledgeable. We processed all of the closing paper work via email and a secure website since we lived out of Roswell. Thankfully with all of Lety's persistent work and updates on the closing of our new home we closed on the exact date that we had planned on closing when we originally begun our house escrow. She even went beyound our expectations she checked on our new home when our new roof was being replaced and when it was all done she even gave us a house warming frame that fit perfectly in our dinning room. I highly recommend you contact Lety Looez to help you find your dream home!

Michelle Trieu

Lety Lopez- is a wonderful realtor. She is very knowledgeable and professional and great at giving us tips on how to stage. It made for beautiful pictures of our house which helped with the sell. And her color flyers were gorgeous. I would definitely use her again.

Anthony L

I highly recommend Kimble Hibbard his knowledge and help was amazing

Crystal knoch

Jen Wilcox is truly the best if you are looking for a realtor!! She helped us purchase our first home with ease and comfort. She truly is in your corner! She was so great that we returned to her to sell our home and help us find a bigger house to fit our growing family!! :)

Dan Coleman

Great company. Great brokers. Great service. Truly top notch.

Kortni Rae

Michelle Bailey is amazing!! She helped find the home of my dreams on my tight budget. I love here and she's gorgeous!!

Rochelle Maiorana

I can't say enough about Gen Outlander. I bought and sold my house with her. Keep in mind when I bought my house, I lived in another state and when I sold it, I lived in a different city. Gen has an outstanding work ethic and is extremely pleasant to work with. She is very organized and detailed. She goes above and beyond in ensuring that the needs of both the buyer and seller are taken care of. I HIGHLY recommend Gen to take care of your buying/selling needs.

Davy Bravo

Serena Hunter of Berkshire Hathaway is TOP-TIER! If there is better, i haven't found it yet. She was on point from start to finish, SUPER FAST, SUPER FRIENDLY and beyond CAPABLE. I don't know what we would have done without her. God bless her and God bless America!

Jason Weill

A great company who I would use for any purchase in Roswell. Jen Wilcox is a wonderful agent who really knows the business! A+ service!

Rebecca Porte

Great staff

Caelin Wilcox

Great group of agents, always helpful and very insightful with their extensive real estate knowledge!

Masters Auto

Great local company to work with during the home-buying and selling process.

C Fujishin

Kimble Hibbard was a pleasure to work with. Always alvailable when we needed him. Highly recommend.

Patricia Newhouse

Lety Lopez has a diverse backround that combined with her intellect and committment to service, makes her an excellent broker. I know she is an asset to Berkshire Hathaway.

Nicholas Neumann

Jennifer Willcox is the agent to have by you're side. Very professional and listens to detail. She is there every step of the way and always kept me informed immediately with any new information. Thank you Jen!

Chris Huebner

Jen Wilcox is very courteous and professional. Definitely someone I would recommend as an agent to anyone with real estate needs.

Alisha Brewer

If you are looking to sell your home or purchase a new one, Berkshire is definitely the place to go! Friendly people and always happy to help you find the exact home you could want or need. Give them a call or go in and talk to Michelle Bailey.

William Swann

Kimball Hibbard is great he helped us get our first home.

Ted Hook

Good service, nice associates.

Nino Ceballos

Great group of Realtors. Dan Coleman is great he really knows his business.

Lilly Madden

If i could give half a star i would....

Jenny Davis

Fantastic group of real estate agents and staff that are clearly committed to a high level of service.

Michelle McNallie

These guys are great! Very professional and it is clear that they love what they do and go above and beyond to help you out.

Maria Walker

I encourage you to call Lety Lopez for all of your real estate needs. She is very knowledgeable, professional, caring and passionate about her job.

blanca medrano

As soon as I report a problem in my apt, they send the best people to fix it. Thanks

Lesli Perez

Brad Davis showed awesome integrity and excellence in detail. I highly recommend his expertise to future home buyers, he will make the home buying experience a smooth transition.

RL Hedrick

I can't say enough about JEN WILCOX at Berkshire Hathaway. A shining star that goes above and beyond. If you are looking to buy a home, give Jen a call and she will exceed your expectations and insure your home owner dreams come true.

Erika Anderson

Lindsey has been so helpful to us as first time home buyers. She is very responsive to questions and made accommodations for us to look at houses on short notice on a holiday weekend! We are thankful we have found her to guide us through the home buying process and I would recommend her to anyone looking to purchase a home in the Roswell area.

Lindsey McKay

The Enchanted Lands team is a pleasure to work with. You will not find a more professional and knowledgeable staff. I highly recommend utilizing them in your next real estate transaction!

Sebastian Lopez

Lety Lopez works very hard for her clients and is always willing to help them out as much as she can. She works very efficiently and I would highly recommend her as a realtor. -Sebastian Lopez III

Luke Grant

Worst company to rent from. They could careless about there properties or if you are having trouble with property such as water leaks. Trying to get some one on the phone or to return a message is a joke. This whole office is a joke.

Marlyn

Rude people

Michele Martinez

Michelle Bailey is a very intelligent, well informed realtor. She treats everyone as they are the most important person in the world.

Charlotte Thompson

I love working at BHHS and the wonderful agents. If you need anything everyone is there for you. Great group to be associated with.

Peggy Bohlin

Berkshire Hathaway Realtors are wonderful. Lety Lopez is a great agent.

Lisa Smith

Very professional staff and Jennifer Smth is a great agent!

Jodie Gurrola

Dan Coleman is absolutely amazing at what he does.

Billy Quiroz

Jen Wilcox is an amazing agent! Definitely recommend her for all your home buying needs. She went above and beyond for me in my buying experience. We looked at probably a hundred houses, and she never once hesitated to show another on a moments notice. She's very knowledgeable in her profession. So, if you're looking for an agent, she's the winner!

Dayal Bhakta

I had a awesome experience with LETY LOPEZ, she is my realtor. I had few more agent before her, but none of them as knowledgeable and smart as her. we got a bargain on house because of her. in future I will buy and sell again, and she always will be my realtor. one thing I liked about her is ability to make quick & right decision.

Cheree Villegas

Whether you are new to the area or have been a life-long resident, Jen Wilcox will make you feel right at home and in good hands. She is well educated in the housing market and the community in general, and can help you find your dream home or a commercial property for that business you've been looking to start. I absolutely recommend her for all of your real estate needs.

Lee Vincent

Gen Outland went out of her way to help us.

Wade Berry

Awesome working with Berkshire Hathaway In Roswell! Great experience.

Jana McNally

Carol Schlatter was a delight to work with!! She always kept us updated and communicated with us very efficiently. Her guidance helped us above and beyond the sale of our mother's home.

One Chance

Excellent service. Very good customer support. Lety Lopez does a great job with great client satisfaction. Would definitely do business again with her.